Help Desk Jobs in Pune

442 Jobs Found

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Product Manager L-1

Eshopbox Ecommerce

1+ Year | Not Disclosed | Pune, Maharashtra, India | Full-time

Product Manager L-1 Location: Pune | Job Type: Full-Time | Department: Product Development Eshopbox is looking for a passionate and dedicated Product Manager L-1 to help drive the development and success of our products. In this role, you'll be responsible for the entire product lifecycle, from concept through execution. You ll collaborate closely with engineering, design, sales, and marketing teams to deliver solutions that meet customer needs and drive business outcomes. Key Responsibilities Product Lifecycle Management: Oversee the entire product lifecycle, from writing specifications to collaborating with cross-functional teams (design, engineering, marketing) to launch key product features. Planning & Execution: Manage the planning, scoping, execution, and delivery of multiple product development projects. Technical Oversight: Ensure technical implementation aligns with the product requirements and overall vision. Defining Product Architecture: Define the architecture, modules, interfaces, and data systems needed to meet product requirements. Product Strategy & Metrics: Develop and execute a product strategy that aligns with business goals, using data analysis to inform product decisions. Prioritization & Decision Making: Balance customer experience, technical constraints, and business drivers to make informed trade-offs. User-Centric Design: Gain a deep understanding of user needs, problems, and desires to shape product development. Prototyping & Documentation: Create product design prototypes and develop user manuals, help guides, and other support content. Cross-functional Leadership: Lead and interact with cross-functional teams to ensure smooth product development and delivery. What You ll Need Organizational & People Skills: Strong project management capabilities and the ability to work effectively with diverse teams. Technical Background: 1+ years of experience in software or product management roles, with a focus on project/program management. Agile & Scrum: Experience working in Agile environments, particularly with scrum methodology. Industry Knowledge: Previous experience in the internet or e-commerce industry is a plus, with exposure to SaaS-based tools. Learning & Adaptability: Quick to learn new concepts and tools with a strong desire for continuous self-improvement. Communication & Teamwork: Excellent communication and collaboration skills to work across multiple teams and stakeholders.

Manager Product manager Full-Time Pm Product Management
AN

Database Administrator

Anchanto

5+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Job Title: Database Administrator Location: Pune About Anchanto At Anchanto, we are enabling simpler, faster, and scalable eCommerce operations through our innovative and intelligent SaaS platforms. Our mission is to transform the way businesses conduct eCommerce, making backend operations more efficient for companies of all sizes. With a headquarters in Singapore, a global product engineering center in Pune, India, and a strong local presence in the countries we serve, Anchanto continues to grow rapidly, serving over 300 customers worldwide. As part of our expanding engineering team, we are seeking an experienced Database Administrator (DBA) to help us manage, optimize, and scale our database infrastructure. If you re passionate about database solutions and eager to work with cutting-edge technology in a fast-growing product company, we want to hear from you! Role Overview As a Database Administrator, you will be responsible for developing, managing, and optimizing database solutions to support our growing eCommerce platforms. Your expertise will ensure the high performance, availability, and security of our databases, including MySQL, Postgres, and potentially NoSQL databases. You will work closely with development teams to understand their needs and provide optimal database solutions, from design to performance tuning and high-availability configurations. Key Responsibilities Develop and design database solutions: Define the database physical structure and functional capabilities, ensuring they align with system requirements and security protocols. Database performance management: Configure and manage AWS RDS services, monitor database health, troubleshoot issues, and take corrective action as needed. Troubleshoot and resolve database issues: Act quickly to resolve database outages, errors, or performance issues, including providing after-hours and weekend support when necessary. Proactively monitor DB performance: Set up and configure monitoring tools to help detect potential risks and performance bottlenecks before they impact operations. Optimize database performance: Recommend and implement strategies for hardware upgrades, query optimization, indexing improvements, and server configuration adjustments to boost performance. Collaborate with development teams: Work closely with engineers to understand their database needs and design the most efficient and scalable database solutions. Ensure high availability and disaster recovery: Configure databases for high availability, clustering, and cloud deployment to maintain uptime and data redundancy. Administer database best practices: Own the database backup, restore, and retrieval processes, ensuring that all procedures adhere to best practices and compliance standards. Learning and adopting new technologies: Stay up to date with database technologies, including MySQL, Postgres, and NoSQL databases, and apply knowledge to improve solutions across the platform. What You ll Bring At least 5 years of hands-on experience as a DBA, with strong expertise in database administration, including backup management, performance monitoring, and tuning. Experience with MySQL and/or Postgres: Strong command over these relational databases, including managing stored procedures, triggers, indexes, and optimizing SQL queries for performance. AWS RDS experience: Proficiency in configuring and managing AWS RDS services, with an understanding of cloud-based database management. Strong knowledge of database design: Excellent understanding of data modeling and database schema design, with hands-on expertise in optimizing DB architecture for scalability and performance. Proven expertise in database tuning and performance optimization: Demonstrated ability to troubleshoot and optimize database performance for high-volume transactional systems. Experience with NoSQL databases: Exposure to NoSQL technologies such as MongoDB or Cassandra is a plus, as you may be involved in integrating such systems in the future. Bonus: Experience with Data Warehouse or BI (Business Intelligence) systems is a plus. Bonus: Prior experience in building high-performance e-commerce software is highly desirable. Strong communication and collaboration skills: Ability to work cross-functionally with development, DevOps, and other teams to ensure database solutions meet the needs of the business. Innovative & Fast-Growing Company: Join a dynamic, fast-growing SaaS company that is revolutionizing eCommerce operations for businesses worldwide. Cutting-Edge Technology: Work with modern database technologies, cloud platforms, and AI-powered solutions in an agile and collaborative environment. Career Growth: At Anchanto, we prioritize learning and development, offering a strong career path for those passionate about technology and growth. Work-Life Balance: We believe in a healthy work-life balance and offer flexible working hours and a supportive environment. Global Impact: Your work will impact hundreds of businesses globally, enhancing the performance and efficiency of their eCommerce platforms. If you're an experienced DBA looking for an exciting new challenge with a fast-growing product company, Anchanto could be the perfect place for you. Apply now to join our team and contribute to the next generation of eCommerce technology!

Database Administrator Database Administrator Full-Time Database management
CT

Technical Lead

Calfus Technologies India

5+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Technical Lead Software Engineering Location: Pune Employment Type: Full-Time About Calfus At Calfus, we build cutting-edge AI agents and enterprise software solutions that revolutionize how businesses operate. From cloud-based ERP integrations to AI-powered systems, we help startups and enterprises unlock their true potential. Our global team is made up of passionate, driven professionals who thrive on innovation and collaboration. As one of the fastest-growing players in the AI and software engineering space, we offer an exciting, high-energy work environment where your ideas are always welcome. About the Role We are looking for a Technical Lead Software Engineering (System Architecture & Design) to lead the design, development, and support of critical enterprise applications for manufacturing, shipping, and logistics. You ll play a hands-on leadership role, guiding development efforts, solving complex problems, and mentoring a team of engineers. Key Responsibilities System Architecture & Support: Manage and enhance enterprise applications used in manufacturing, shipping, and receiving. Development & Enhancements: Design, develop, test, and deploy scalable new features using Microsoft technologies. Issue Resolution: Troubleshoot and resolve complex system issues, ensuring high availability and reliability. Cross-Functional Collaboration: Work closely with internal teams to understand business needs and translate them into technical solutions. Performance Optimization: Ensure applications are performant, scalable, and secure. Documentation: Maintain accurate technical documentation, workflows, and design specs. End-User Training & Support: Provide user support and training to ensure effective adoption of new features. Mentorship: Guide junior engineers on best practices in architecture, development, and problem-solving. What You ll Need on Day One Bachelor s degree in Computer Science, IT, or related field. 5+ years of hands-on experience in software development and application support. Strong command of Microsoft technologies, especially VB.Net or C#. Proficient in SQL Server including writing complex queries, stored procedures, and data modeling. Excellent analytical and problem-solving skills. Strong communication and team collaboration abilities. Bonus Points If You Have Experience with VB (Visual Basic). Familiarity with SSIS and Entity Framework. Experience developing applications interfacing with PLC frameworks or industrial equipment. Knowledge of Jira and Confluence for agile workflows and documentation. Employee Benefits Comprehensive medical, group, and parental insurance. Gratuity and Provident Fund contributions. Wellness support and birthday leave. A culture of innovation, speed, and collaboration. Diversity & Inclusion At Calfus, we are proud to be an Equal Opportunity Employer. We value diversity and are committed to building an inclusive environment where everyone, regardless of background or identity, can thrive. Apply now and join our team in transforming businesses through technology. Qualification : Bachelors degree in Computer Science, IT, or related field

Technical Lead Technical lead Full-Time Technical leadership
CT

Data Engineering Lead

Calfus Technologies India

6-12 Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Data Engineering Lead BI Analytics & DWH Location: Pune About Calfus At Calfus, we build groundbreaking AI agents and enterprise software that are redefining what s possible for businesses. Whether it's automating workflows, integrating ERP systems, or deploying AI-powered solutions, we help companies scale smarter and faster. Our engineering and data teams are at the core of this innovation designing and delivering high-performance solutions that unlock massive business value. As we grow rapidly, we re looking for driven individuals ready to make a meaningful impact. About the Role We re hiring a Data Engineering Lead to own and drive our BI Analytics & Data Warehousing strategy. You'll lead the architecture, development, and optimization of data pipelines, models, and interactive dashboards that power strategic insights across the business. You ll work hands-on with ETL tools, SQL, Power BI, Tableau, Python, and cloud platforms like Azure and AWS while mentoring junior engineers and collaborating with cross-functional stakeholders. What You ll Do Data Architecture & Modeling Design and implement scalable data models that support self-service BI and analytical reporting. Manage data modeling across structured, semi-structured, and cloud-native data sources. ETL/ELT & Integration Oversee ETL processes using SSIS, Airflow, or equivalent tools for seamless data movement. Handle complex data transformation using SQL Server, Postgres, Snowflake, and Redshift. Visualization & Reporting Develop and lead dashboard/report design using Power BI, Tableau, QuickSight, Plotly, or Dash. Drive best practices in dashboard performance, UX, and storytelling with data. Advanced Data Engineering Use Python, PySpark, NumPy, and Pandas for data wrangling and exploratory analysis. Work with Azure Databricks, MongoDB, and cloud storage (S3, Azure Blob) to build robust pipelines. Automation & DevOps Orchestrate pipelines using Apache Airflow, and implement CI/CD for data engineering workflows. Manage version control and code quality across projects using Git-based workflows. Stakeholder Collaboration Partner with business leaders and analysts to translate requirements into scalable data solutions. Align technical delivery with strategic business goals and drive cross-functional data initiatives. Leadership & Mentorship Guide and mentor junior team members across data and BI functions. Foster a culture of innovation, ownership, and continuous learning. What You Bring Bachelor s in Computer Science, Information Systems, Data Engineering, or related field. 6 12 years of experience in BI architecture, data engineering, and analytics. Deep expertise in: ETL tools: SSIS, Airflow Databases: SQL Server, Snowflake, Postgres, Redshift, MongoDB BI Tools: Power BI, Tableau, QuickSight, Plotly/Dash Python for data analysis, automation, and pipeline development Cloud Platforms: Azure, AWS (S3, Lambda, Databricks) Strong SQL and data modeling skills (relational and dimensional). Familiarity with CRISP-DM, data governance practices, and performance tuning. Bonus Points If You Have Experience working with Azure SDK. Ability to work with REST APIs and perform web scraping. BI architecture design and deployment at scale. Growth-driven culture with clear career paths. Work on industry-defining AI and enterprise products. Exposure to diverse clients, industries, and technologies. Strong focus on wellness, flexibility, and learning. Benefits Medical, group, and parental insurance Provident fund & gratuity Birthday leave & employee wellness programs Highly collaborative and innovative work environment Diversity & Inclusion Calfus is an Equal Opportunity Employer. We believe that diversity fuels innovation. We re committed to creating a welcoming and inclusive workplace for everyone regardless of race, gender, age, background, or identity. Lead the future of data at Calfus. Apply now and help power decision-making through scalable, smart, and stunning data engineering solutions. Qualification : Bachelors in Computer Science Information Systems, Data Engineering, or related field

Data Engineering Data Engineering Lead Data lead
CO

Java Developer

Cognologix

2+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Designation: Java Developer Location: Pune Work Type: Full Time About the Role At Cognologix, we help clients make sense of their large data investments by building analytics solutions and machine learning applications. As a Java Developer, you will work with cutting-edge cloud-native technologies to process terabytes of data into meaningful insights. Key Responsibilities Design, implement, and maintain high-volume, low-latency Java-based applications. Collaborate with Data Scientists, Engineers, and Product Managers to convert raw data into actionable enterprise insights. Work in a dynamic, product-focused environment to deliver enterprise-class products. Ensure optimal application performance, quality, and responsiveness. Write well-designed, testable, and maintainable code. Design and implement RESTful APIs. Continuously improve software development practices and leverage AI tools to enhance productivity. Required Skills 2+ years of experience building cloud-native microservices-based applications using Java, Spring Boot, Kafka, and SQL/NoSQL databases. Proficient in Spring, Spring Boot, and Spring Security frameworks and agile methodologies. Strong knowledge of distributed, scalable Java applications. Familiarity with AI tools to improve code quality and productivity. Hands-on experience with distributed event architectures like Kafka, AWS, OpenShift, and database management. Ability to create well-documented RESTful APIs with specification-by-example tests. Preferred Skills T-shaped skills with eagerness to work across the full stack. Exposure to containerization and orchestration tools like Docker and Kubernetes. Familiarity with monitoring tools like Prometheus. Experience with Apache Spark, Kafka, or building data pipelines. Collaboration with DevOps and Test Automation teams to improve CI/CD pipelines and developer experience. Startup-like culture with high autonomy and small teams. Opportunities to specialize in emerging technologies. Competitive salary and family benefits. Performance-based career growth. About Cognologix Cognologix empowers companies to innovate and disrupt by reimagining their business models. We are data-focused and dedicated to helping clients build the next generation of products efficiently using modern, cloud-native technologies.

Java Developer Java developer Full-Time J2EE
BI

Admin Executive

Biofuelcircle

2-3 Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Admin Executive Location: Pune, Maharashtra Experience: 2 3 Years Function: Administration Education: Graduate Degree Job Summary: We are looking for a proactive and organized Admin Executive to manage day-to-day administrative functions and ensure smooth office operations. This role includes handling office management, facility upkeep, travel coordination, vendor management, and general administrative support. The ideal candidate will bring strong coordination skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. Key Purpose of the Role: To provide seamless administrative support and ensure an efficient, safe, and well-managed workplace by overseeing office operations, facilities, travel arrangements, and support staff. Key Responsibilities: Guest & Meeting Coordination Manage visitor entry and welcome procedures Arrange and support internal and external meetings Travel Desk Support Coordinate travel bookings, logistics, and accommodation for employees Maintain travel-related records and vendor contacts Facility & Housekeeping Management Oversee maintenance of office infrastructure and common areas Ensure cleanliness and hygiene standards across office premises Event Support Assist in planning and executing company meetings, celebrations, and team events Support Staff Supervision Supervise office assistants, housekeeping, and other support personnel Monitor task allocation and performance Vendor & Agency Coordination Liaise with vendors for office supplies, facility maintenance, and service contracts Manage vendor payments and service agreements Communication & Documentation Draft and manage official communication and internal correspondence Maintain administrative records and documentation Health & Safety Compliance Ensure compliance with workplace safety protocols and statutory requirements General Administrative Support Provide day-to-day support for internal teams and help maintain operational efficiency Ideal Candidate Profile: Background: 2 3 years of experience in office administration Prior experience in IT or non-IT sectors Technical Competencies: Strong coordination and organizational abilities Proficiency in handling travel logistics and vendor interactions Capable of managing office support staff Skills & Strengths: Excellent multi-tasking and time management skills Good verbal communication and interpersonal skills Proficient in English (spoken and written) Opportunity: This role offers the chance to grow within a dynamic and professional organization. As an Admin Executive, you will play a key role in supporting operational excellence and workplace efficiency. Supervision & Collaboration: Reports to: Manager HR Collaborates with: Internal teams, vendors, support staff, and visitors Qualification : Graduate Degree

Admin Executive Admin executive Executive admin Full-Time
OT

Golang Developer

Opcito Technologies Private Limited

3+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Golang Developer (Backend Engineer) Location: Pune, Maharashtra Experience: 3 8 years Qualification: Bachelor's in Computer Science (or a related field) The Role: Love clean code? Obsessed with microservices? Ready to build backends that scale like crazy? We re looking for a Golang rockstar to help design, build, and own core systems that power everything behind the scenes at Opcito. You ll work on clean REST APIs, build services that just don t break, and make our backend smarter, faster, and more secure. What you ll be doing: Develop and maintain scalable microservices using Go Build clean, high-performance REST APIs Work with both relational and NoSQL databases Integrate messaging systems like Kafka or RabbitMQ Debug, optimize, and tune for high performance Collaborate with cross-functional teams (you won t be stuck in a silo) Keep security in check (auth, encryption, data validation = ) You ve got this if you have: 3+ years of solid Go experience A strong grip on microservices architecture REST API building blocks in your toolkit Experience with databases (SQL or NoSQL both are cool) Kafka/RabbitMQ experience (or open to learn!) Top-tier debugging & problem-solving skills Team spirit with good communication vibes Nice-to-haves (aka bonus points): Experience with distributed systems Passion for clean, readable, maintainable code Fast learner + initiative-taker Strong analytical mindset Already familiar with DevOps workflows? Even better. At Opcito, we don t just build we transform. We blend innovation with reliability to help companies scale smart and fast. If you're all about DevOps, cloud, containers, microservices, and doing meaningful work with awesome people you ll feel right at home. Perks you ll love: Career growth + real learning opportunities Competitive pay Flexible schedules & hybrid work options Social & corporate events that don t suck A culture that actually values innovation We re proudly: Great Place to Work Certified (3 years in a row!) Top 50 IT Workplaces in India Best Workplaces for Millennials 2023 ISO/IEC 27001:2013 certified Hit that apply button we can t wait to meet you.

Golang Developer Golang developer Full-Time Golang programming
OT

Python Developer

Opcito Technologies Private Limited

5+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Python Developer GenAI Edition Pune, Maharashtra | 4 8 Years Exp. | Full-time The Mission: We're looking for a Python dev who s not just good but GenAI good. If you re into writing clean, scalable code and pushing the boundaries with generative AI, you ll fit right in. You'll help design, develop, and ship AI-powered features that aren t just smart they're next level. What you ll be doing: Build Python-based backend systems with Django or Flask Create, test, and deploy AI-driven applications using GenAI models Design microservices, APIs, and automation tools Use Docker + CI/CD to streamline delivery Work hands-on with GCP or AWS Write unit tests like a QA ninja Collaborate with the team to push out powerful, real-world AI solutions Your Superpowers: 5+ years of Python dev experience Strong Django/Flask skills 1+ year working with Generative AI or related tech Solid understanding of cloud platforms (AWS/GCP) Docker + CI/CD workflow knowledge Clean coding + problem-solving mindset Nice-to-haves (bonus points): Experience with distributed systems Familiarity with ML pipelines or LLMs Love building automation platforms Own your builds, fix bugs, and help the team level up Communicate clearly, write well, and explain complex things simply Because we do cool stuff with cloud, DevOps, and AI and we do it at scale. You ll work on projects that actually matter, with teammates who know how to get things done (and have fun doing it). Perks you ll love: Learning budgets + skill growth paths Competitive salary based on your experience Friendly, high-trust team culture Flexible schedules & work-life balance Team outings, hackathons, and fun Fridays We re not bragging, but Great Place to Work (3 years running) India s Top 50 IT Workplaces GPTW Best Workplaces for Millennials 2023 ISO/IEC 27001 certified Top Developers Clutch Click apply and let s create something mind-blowing.

Python Developer Python developer Full-Time Backend Developer
ZO

Technical Support Specialist

Zocdoc

2+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Technical Support Technical support Support Technical Specialist
PT

Customer Success Specialist

Promobi Technologies

2+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

Customer Customer Success Specialist Customer Success Specialist Full-Time
RT

UI/UX Intern

Radarsoft Technologies Llp

2+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Job Title: UI/UX Intern Location: Pune Experience: 2+ Years Job Type: Full-Time, On-Site Job Summary: We are looking for a talented UI/UX Intern to join our design team at [Company Name], based in Pune. This is a full-time, on-site position for an individual with a passion for creating visually appealing and user-friendly interfaces. As a UI/UX Intern, you will work closely with our design team to help create mockups, prototypes, and contribute to the overall user experience of our web and mobile products. This is a fantastic opportunity for someone looking to develop their UI/UX design skills and gain hands-on experience working on real-world projects. If you have a keen eye for design, a passion for user experience, and the ability to collaborate effectively, we would love to have you on our team. Key Responsibilities: UI Design: Assist in creating and developing mockups, wireframes, and high-fidelity visual designs that align with our brand s identity and user goals. Prototyping: Help design interactive prototypes to demonstrate user flows and design functionality. User Experience Design: Work closely with the UX team to ensure designs are user-centric, intuitive, and optimized for a seamless experience. Design Collaboration: Collaborate with cross-functional teams, including product managers, developers, and other designers to ensure a cohesive product design from concept to delivery. User Research: Assist in conducting user research and usability testing to inform design decisions and iterate on designs based on feedback. Design Iteration: Incorporate feedback from stakeholders and users to refine and improve designs. Front-End Development Support: Work with the front-end team to ensure the proper implementation of designs, assisting with HTML, CSS, and JavaScript where needed. Skills & Qualifications: Educational Background: A degree in Design, Computer Science, or a related field, or equivalent practical experience. Experience: 2+ years of hands-on experience in UI/UX design, including internships or academic projects. Design Tools: Proficiency in design software and tools like Sketch, Adobe XD, Figma, and InVision. Prototyping & Mockups: Strong skills in prototyping and creating mockups and wireframes using relevant design tools. User-Centered Design: A solid understanding of user-centered design principles and how to apply them in the design process. UI/UX Best Practices: Knowledge of UI/UX best practices, accessibility guidelines, and responsive design. Front-End Development Skills: Familiarity with front-end web technologies (HTML5, CSS3, JavaScript) is a plus. Collaboration & Communication: Strong communication skills with the ability to effectively collaborate with other team members and stakeholders. Feedback & Iteration: Ability to take constructive feedback and iterate on designs to achieve the best user experience. Attention to Detail: A keen eye for detail and a passion for delivering high-quality designs. What We Offer: Hands-on Experience: Gain practical, real-world experience working on live projects and building a portfolio of design work. Learning Opportunities: Develop your skills in UI/UX design while working with experienced professionals in a fast-paced, innovative environment. Career Development: Opportunity for future career growth within the organization as part of a growing team. Collaborative Environment: Work alongside talented designers, developers, and product teams, gaining exposure to various aspects of the design and development process. If you are passionate about creating intuitive and aesthetically pleasing user experiences and are excited about contributing to real-world projects, apply now to join our team as a UI/UX Intern in Pune! Qualification : A degree in Design, Computer Science, or a related field, or equivalent practical experience.

Ui Ux Ui ux Ux ui Intern
ZS

Content Writer

Zymr Systems

4+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Job Title: Content Writer Required Experience: 2+ Years Job Location: Pune (Work from Office) Educational Qualifications: A graduate degree in Communications, Marketing, English, Journalism, or a related field is preferred. Job Description: Zymr is seeking a skilled Content Writer to help drive our marketing initiatives. You will be responsible for transforming technical content into engaging narratives that connect with our audience. By finding opportunities to improve the customer journey, you will create compelling marketing materials that generate demand and build our brand presence. Key Responsibilities: Content Creation: Develop engaging, clear, and SEO-optimized content, including blogs, articles, website copy, and marketing collaterals. Support content needs for technical topics such as DevOps, AI, testing, cloud, and digital transformation. Content Support for Campaigns: Write engaging social media posts, email campaigns, and landing page copy. Collaborate with marketing teams to ensure content aligns with ongoing campaigns and is delivered on time. SEO & Best Practices: Write with SEO principles in mind, balancing keyword optimization and user experience. Understand audience personas to align content with their specific journeys and needs. Editing & Research: Research and simplify complex technical concepts for a global audience. Ensure content is error-free, well-structured, and consistent with Zymr s brand tone. Cross-team Collaboration: Work closely with designers, marketers, and subject matter experts (SMEs) to align content goals with larger campaigns and objectives. Requirements: 4+ years of experience in content writing, ideally within technology or software services. Strong command of American English and excellent storytelling skills. Familiarity with SEO principles, digital content trends, and audience-targeting strategies. Experience in writing both technical and business-oriented content. Ability to meet deadlines, multitask, and adapt to shifting priorities. Why Zymr: Join a high-growth technology services company with exciting opportunities. Make a real impact by creating content that influences global clients. Be part of a collaborative work culture with opportunities for skill enhancement and growth. Qualification : A graduate degree in Communications, Marketing, English, Journalism, or a related field is preferred.

Content Writer Content Writer Full-Time Copywriting
TS

Visual Designer

Talentica Software (i) Pvt. Ltd.

2+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

About Talentica Software: Talentica Software is a boutique software development firm founded by industry veterans and alumni from IIT Bombay. We specialize in assisting startups in building innovative products, utilizing cutting-edge technologies to tackle real-world challenges. Over the past 21 years, we ve partnered with 180+ startups, primarily based in the US, contributing to many successful exits. In 2022, Talentica Software was recognized by Great Place to Work as one of India's Great Mid-Size Workplaces. What We re Looking For: We re searching for a passionate visual designerto join our creative team. As an individual contributor, you ll play a key role in shaping our internal and external communications, working closely with the digital and communications teams to craft messages that resonate with our target audience. What You ll Be Doing: As a visual designer, your key responsibilities will include: Creating compelling designs that engage, inform, and convert our target audience across various platforms and channels. Ensuring that all designs are consistent with our brand strategy and marketing goals. Collaborating with writers, marketers, and other team members to visually communicate stories based on written content and discussions. Producing a variety of design assets, including social media posts, case studies, brochures, posters, presentations, websites, and more. To Succeed in This Role, You Should Have: Qualifications: A Bachelor's degree in design, fine arts, or a related field from NID or a similar institution. Experience: At least 2 years of experience designing campaigns, social media content, case studies, brochures, posters, presentations, websites, and other creative assets. Skills: Ability to visually communicate stories based on written content, collaborating with writers and other team members. Expertise in design software such as Illustrator and Figma. What You ll Find at Talentica: A Culture of Innovation: Join a team where creativity and innovation are central to everything we do. Endless Learning Opportunities: Continuously develop your skills and stay ahead of the latest design trends and tools. Talented Peers: Work alongside passionate and like-minded individuals who share your love for design. Work-Life Balance: We prioritize your well-being and offer flexible schedules and remote work options to help you balance both your personal and professional life. Qualification : A Bachelor's degree in Design, Fine Arts, or a related field from NID or a similar institution.

Designer Visual Designer Full-Time Visual design UI/UX Design
IB

Application Developer-open Source

International Business Machines Corporation

4-5 Years | Not Disclosed | Pune, Maharashtra, India | Full-time

SAP Hybris Commerce Consultant/Developer Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities As a Consultant/Developer, you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Work in an Agile environment (with Product Owners, Requirement Managers, Developers, QA) to define requirements and design the solution, depending on the project. Participate in the software design, software development, and package implementation using industry standard platforms of SAP Hybris Commerce. Interfaces with system integrators and IT engineers on projects to ensure proper adherence to SDLC and platform integrity. Ensures software developed is held to high quality standards through code and design reviews. Become an integral part in providing Hybris Solutions to B2B and B2C customers. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Minimum 4 to 5 years of experience in IT Industry in the SAP Hybris Commerce. Expertise with 5+ years in Java, Advance Java, Spring Framework, Java Script. Proficient in Hybris Commerce experience with 8+ years experience along with Hybris Commerce Implementation Project. Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of wireframing, interaction design, visual design and design best practices. Preferred Technical and Professional Experience Proven Soft skills in written and verbal. You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies. Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work. Qualification : Bachelor's Degree

Application Developer Application Developer Open source Full-Time
BH

Function Development Embedded Software Engineer Signal Processing And Control

Baker Hughes

Fresher | Not Disclosed | Pune, Maharashtra, India | Full-time

Job Requirements Join our Engineering team We are the leading energy technology company. We are designing, assembling, and testing the latest products to help take energy forward. We collaborate with our development teams in science, mechanical and electrical engineering, physics, geoscience, to develop innovative drilling tools. Partner with the best As a Function Development Engineer for Embedded Software, you will be fully involved in design, testing and deployment of new algorithms for systems operating in challenging environments. Your will be responsible for: Development of functions for data acquisition and digital signal processing Design, modelling, and simulation of mechatronic systems & controls Design of systems- and software architecture Process optimization and automation Testing of functions and systems Specification of requirements Documentation and change management processes for new product development Fuel your passion To be successful in this role you will have: Above-average university degree in Electrical Engineering, Mechanical Engineering or similar Knowledge in at least one of the following fields: Digital signal processing Measurement and control systems Communication systems engineering Experience in modelling and simulation Skilled with Matlab / Simulink Programming skills e.g. C, C++, Python Independent, proactive, self-motivated, and able to work well as part of an interdisciplinary team Good written and verbal English skills due to an international work environment, and strong interest in working with other cultures At Baker Hughes we are always searching for great talent. While we may not have a specific job for you today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity.

Function Development Embedded Software Embedded software
AN

Technical Support Engineer

Ansys

Fresher | Not Disclosed | Pune, Maharashtra, India | Full-time

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

Technical Support Technical support Support Technical Engineer
VT

Ux Designer

Verificient Technologie

2+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Job Overview: We are looking for a talented Junior UI Designer with 2+ years of experience to help create beautiful and functional user interfaces for a dynamic, highly responsive web application. As part of a collaborative and agile team, you will work closely with designers, engineers, and cross-functional teammates to deliver world-class user experiences. This role offers the opportunity to be part of a next-generation web application that provides a desktop-like response time, ensuring a delightful user experience. Responsibilities: Collaborate with Cross-Functional Teams: Work as a member of the UX team, collaborating with engineering, customer service, and QA to ensure cohesive design execution. Design Execution: Work closely with the Design Lead to ensure your designs meet customer expectations and align with product goals. Documentation: Write detailed documentation for design assets, ensuring efficient development and clarity for the implementation team. Pixel-Perfect Mockups: Deliver pixel-perfect mockups, icons, and other design assets to maintain high standards of quality. Iterative Design Process: Participate in iterative design processes, refine and validate design solutions, and ensure designs account for various device sizes, platforms, errors, and edge cases. Micro-Interactions: Define and implement elegant micro-interactions to enhance the user experience across various touchpoints. Design System Contribution: Collaborate with UX leads to ensure your designs align with the overall service-wide User Experience strategy and design system. Requirements: Experience: Two or more years of experience in UI design with a proven track record. Portfolio: Strong portfolio showcasing UI design work that can be presented and defended during the interview. Wireframes and Prototypes: Hands-on experience creating wireframes, prototypes, and storyboards for responsive interfaces (desktop and mobile). Learning and Experimentation: A willingness to learn, experiment, and leverage data to improve designs and user experiences. Adaptability: Quickly become a local expert and adapt to new challenges. Execution and Quality: Strong ability to execute designs at a high level of quality while adhering to conceptual direction. Design Tools: Experience using design tools such as Adobe XD, Photoshop, Sketch, Illustrator, and InVision. Front-End Knowledge: Basic understanding of front-end languages such as HTML5, CSS3, and JavaScript. Creativity & Problem Solving: Creative thinking with a problem-solving mindset. Design Trends: Stay up-to-date with the latest UI design trends. Communication Skills: Ability to present creative ideas effectively and manage multiple projects simultaneously. Open to Feedback: Open to receiving objective criticism and improving designs based on feedback. Cross-Browser Compatibility: Proficient understanding of cross-browser compatibility issues and strategies for addressing them. Preferred Skills: Experience with JavaScript and Object-Oriented Programming. Availability to work in EST time zone preferred. If you have a passion for creating beautiful, functional designs and enjoy collaborating with a dynamic, driven team, we d love to hear from you!

Ux Designer Ux designer Full-Time UX design
VT

Product Support Specialist

Verificient Technologie

Fresher | Not Disclosed | Pune, Maharashtra, India | Full-time

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

Support Product Support Specialist Product specialist Support specialist
VT

Node.js Developer

Verificient Technologie

3-5 Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Job Overview: We are seeking a passionate and driven Node.js Developer to join Verificient Solutions Pvt Ltd. In this role, you will be an integral part of the product development team, working on innovative products for online learning. The ideal candidate will have 3-5 years of experience in Node.js, and will be passionate about building scalable, high-performance backend systems. This is an excellent opportunity for individuals who are excited to contribute to a fast-growing product and continually learn new technologies. Key Responsibilities: Backend Development: Design, develop, and maintain scalable backend systems using Node.js to support our web and desktop applications. API Development: Build and integrate RESTful APIs, ensuring seamless communication between different application components. Database Management: Work with both SQL and NoSQL databases (e.g., MongoDB, MySQL) to manage data effectively. System Design: Create and optimize backend architecture for performance, scalability, and reliability. Collaboration: Work closely with front-end developers, UI/UX designers, and product managers to ensure the product aligns with organizational goals. End-to-End Development: Be involved in the full Software Development Life Cycle (SDLC), from requirement analysis to deployment and maintenance of the product. Code Quality: Follow best practices for code quality, testing, and documentation to ensure high-quality, maintainable code. Optimization: Continuously monitor and improve system performance and resolve any issues that arise in the backend. Required Skills & Expertise: Experience: 3-5 years of hands-on experience in Node.js development, including building and maintaining backend services and APIs. JavaScript Proficiency: Strong proficiency in JavaScript and ES6+ syntax. API Development: Extensive experience in designing and implementing REST APIs for both internal and external use. Database Knowledge: Solid experience with SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases. Server-side Technologies: Understanding of Express.js and other Node.js frameworks. Version Control: Experience using Git for version control and collaborative development. OOP Principles: Familiarity with Object-Oriented Programming (OOP) concepts and applying them to development tasks. Education: A Bachelor's or Master's degree in Computer Science, Engineering, or a related field is preferred. Desirable Skills: Full Stack Development: Familiarity with front-end frameworks (e.g., React.js, Angular.js) and an understanding of full-stack development. Cloud Services: Experience working with cloud platforms like AWS or Azure is a plus. Testing: Familiarity with testing frameworks (e.g., Mocha, Jest) to write unit and integration tests. Agile Methodology: Experience working in Agile or SCRUM development environments. CI/CD Pipelines: Understanding of Continuous Integration and Continuous Deployment practices. What We re Looking For: Passion for Development: You are excited to build high-performance, scalable backend systems. Team Player: You work well in a collaborative environment, effectively communicating with cross-functional teams. Problem Solver: You love tackling complex backend challenges and finding efficient solutions. Continuous Learner: You are always eager to learn new technologies and stay updated with the latest trends in backend development. Innovative Projects: Work on cutting-edge products that are shaping the future of online learning. Collaborative Culture: Be part of a dynamic team that values collaboration and creative problem-solving. Growth Opportunities: We offer continuous learning and professional development to help you grow in your career. If you're a Node.js Developer looking to work on impactful projects and be part of a talented team, we d love to hear from you! Apply now to join Verificient Solutions Pvt Ltd and help us build next-generation online learning solutions. Qualification : A Bachelor's or Master's degree in Computer Science, Engineering, or a related field is preferred.

Node.js Developer Node.js Developer Full-Time Javascript
HS

Lead Consultant Specialist

Hsbc

Fresher | Not Disclosed | Pune, Maharashtra, India | Full-time

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.

Lead Consultant Lead Consultant Specialist Consultant Specialist

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