Help Desk Software Zendesk Jobs in Pune

Job Title: Technical Support Engineer II Location: Pune Experience: 2 5 Years Company: TraceLink Department: Support and Service Company Overview: TraceLink s innovative software solutions and Opus Platform empower the pharmaceutical industry to digitize their supply chain, enhancing compliance, visibility, and decision-making. Our technology helps reduce disruptions in medicine supply, ensuring patients worldwide receive the treatments they need. Founded in 2009, TraceLink has expanded to 8 offices globally, with over 800 employees and more than 1,300 customers across 60+ countries. We are recognized as an industry leader by Gartner and IDC, and celebrated for our positive company culture by Comparably. Position Overview: As a Technical Support Engineer II, you will play a vital role within our Support and Service organization to ensure customer success and satisfaction. Your technical expertise and problem-solving skills will be key to helping customers implement and utilize TraceLink s Life Sciences Cloud solutions effectively. This role requires strong interpersonal skills combined with experience in web applications, UNIX systems, scripting, and troubleshooting complex technical issues. Key Responsibilities: Engage directly with customers and internal teams to understand, document, troubleshoot, and resolve technical issues efficiently Develop and improve standard troubleshooting procedures and tools for recurring issues Collaborate closely with Product Management, Engineering, and Quality Assurance teams to facilitate timely resolution of customer-reported problems Provide excellent customer communication and ensure timely updates on issue status Skills and Qualifications: Proven experience supporting proprietary, enterprise-level software applications Strong customer-oriented communication skills with a professional, friendly attitude Excellent verbal and written communication abilities Strong analytical mindset with great attention to detail Proficiency with UNIX command line, especially in parsing and analyzing data sets Bachelor s degree in Computer Science, Information Technology, or a related field 2 to 5 years of experience in a technical support or troubleshooting role Ability to read, parse, and manipulate technical data formats such as XML, EDI, CSV Working knowledge of B2B communication protocols like AS2, SFTP, and Web Services Experience with scripting languages (e.g., Perl, Python, Shell) is a plus Familiarity with supply chain software and pharmaceutical industry knowledge preferred Flexibility to work shifts across Americas, EMEA, and India/APAC time zones (daytime, evening, and overnight) Work with cutting-edge cloud technology impacting patient safety worldwide Collaborate with a global, high-performing team Opportunity for career growth in a fast-paced, innovative environment Support an industry leader with a commitment to employee growth and culture Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Job Title: Senior QA Engineer Location: Pune Experience: 3-8 years Role Overview We are seeking an experienced Senior QA Engineer to take full ownership of the quality assurance process, ensuring the reliability, consistency, and high standards of our software products. You will work closely with development and testing teams, motivating and guiding team members, and driving QA excellence across the board. Key Responsibilities Monitor and manage all operations impacting product quality. Collaborate closely with development and testing teams to ensure quality goals are met. Lead, mentor, and motivate QA team members to foster growth and high performance. Validate processes and final outputs to assure product reliability and consistency. Report malfunctions and quality issues promptly to stakeholders for immediate resolution. Maintain detailed quality reports, statistical reviews, and related documentation. Take full responsibility for the entire QA process from planning through execution. Manage multiple tasks efficiently in a fast-paced environment. Skills & Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, or related fields (BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT). 3-8 years of proven experience in quality assurance. Strong experience in functional, system, and performance testing of enterprise/server-side software (beyond just UI/browser testing). Proficiency in both manual and automated testing. Hands-on experience with Selenium and programming languages such as Python or Java. Familiarity with Agile frameworks and regression testing is a plus. Working knowledge of Linux operating systems including software installation, troubleshooting, and debugging. Solid understanding of operating systems (Mac, Windows, Linux) and networking concepts. Excellent time management and multitasking abilities. Strong interpersonal and communication skills. Team player with the ability to work independently under minimal supervision. Good understanding of production workflows and software delivery processes. Join our team and help us deliver reliable, high-quality software products that make a difference! Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or related fields

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

About Talentica Software: Talentica Software is a boutique software development company founded by industry veterans and alumni from IIT Bombay. We specialize in helping startups build cutting-edge products and thrive on leveraging the latest technologies to solve real-world problems. With over 21 years of experience, we have worked with 180+ startups, primarily in the US, leading to many successful exits. In 2022, Great Place to Work recognized Talentica Software as one of India s Great Mid-Size Workplaces. What We re Looking For: We re looking for a Big Data Developer who is passionate about building intelligent, scalable solutions and eager to work with the latest technologies. If you're ready to drive the future of tech and collaborate on exciting projects with top-tier developers, we d love to have you join us. What You ll Be Doing: As a Big Data Developer, you will: Develop intelligent, scalable engineering solutions from scratch. Collaborate with customers to understand product vision and goals. Contribute to high-level and low-level product designs and roadmaps alongside a team of talented developers. Build products using cutting-edge technologies such as Python (Open-source tech stack), Kafka, Storm, Spark/Flask, Hadoop, Cassandra, MongoDB, and more. To Be Successful in This Role, You Should Have: Qualification: BE/BTech in any branch from IIT, NIT, BITS, VJTI, COEP, or other top institutes in India. Experience: 4-6 years of experience working with Python and Spark/Flask. Technical Skills: Strong knowledge of NoSQL databases (Cassandra, Aerospike, MongoDB). Experience with REST API frameworks (a plus). What You ll Find at Talentica: A Culture of Innovation: We focus on creating cutting-edge solutions, not maintaining old projects. Our clients come to us for our technological expertise. Endless Learning Opportunities: Continuously expand your skills and stay at the forefront of the latest advancements, building better, faster, and simpler products. Talented Peers: Work with talented professionals from India s top engineering colleges (IITs, NITs, and others). Work-Life Balance: We understand the importance of well-being and offer flexible schedules, including remote work options, to help you thrive both professionally and personally. A Great Culture: Our employees love working here! 82% of our team recommends Talentica to their friends (according to Glassdoor). At Talentica, we invite you to be part of a dynamic team that pushes boundaries and doesn t just follow trends. If you re ready to shape the future of the tech industry with us, we d love to hear from you. Qualification : BE/BTech in any branch from IIT, NIT, BITS, VJTI, COEP, or other top institutes in India.

About Talentica Software: Talentica Software is a boutique software development company founded by industry veterans and IIT Bombay alumni. We specialize in helping startups build innovative products by leveraging cutting-edge tools and technologies to solve real-world challenges. With over 21 years of experience, we ve worked with over 180 startups, primarily in the US, leading to numerous successful exits. In 2022, Talentica Software was recognized by Great Place to Work as one of India s Great Mid-Size Workplaces. What We re Looking For: We are seeking a Senior Python Big Data Developer to join our team. If you're passionate about building scalable solutions from scratch, enjoy collaborating with clients, and love working with the latest technologies, this is the perfect opportunity for you. We re looking for proactive problem-solvers who are eager to contribute to innovative projects and deliver impactful solutions. What You ll Be Doing: As a Senior Python Big Data Developer, your responsibilities will include: Developing Scalable Solutions: Design and implement intelligent, scalable engineering solutions from the ground up. Client Collaboration: Work closely with clients to understand their product vision, goals, and technical requirements. Product Design: Contribute to both high-level and low-level product designs while collaborating with a team of skilled developers. Innovative Product Development: Utilize cutting-edge open-source Python technologies such as Kafka, Storm, Spark/Flask, Hadoop, Cassandra, MongoDB, and more to build innovative products. To Be Successful in This Role, You Should Have: Qualifications: BE/BTech from top engineering institutes (IIT, NIT, BITS, VJTI, COEP, or other top 100 engineering colleges in India). Experience: 3.6-6 years of experience in Python and Spark/Flask. Tech Skills: Strong expertise in NoSQL databases (e.g., Cassandra, Aerospike, MongoDB). Familiarity with REST API frameworks is a plus. What You ll Find Here: A Culture of Innovation: We focus exclusively on cutting-edge development, working on projects that push the boundaries of technology. Our clients come to us for innovative solutions, not maintenance work. Endless Learning Opportunities: At Talentica, you ll continuously expand your skill set by exploring and applying the latest advancements in technology. Talented Peers: Work alongside top-tier engineers from India's premier institutions (IITs, NITs, and others), offering numerous opportunities for collaboration and learning. Work-Life Balance: We prioritize your well-being with flexible schedules and remote work options, helping you maintain a healthy work-life balance. A Great Culture: Our employees love working here! 82% of our team members recommend Talentica to their friends, according to Glassdoor. If you re eager to be part of a dynamic team that doesn t just follow trends but leads and innovates, Talentica is the place for you. Join us and help shape the future of the industry by working on impactful, high-tech projects. Qualification : BE/BTech from IIT, NIT, BITS, VJTI, COEP, or other top 100 engineering institutes in India.

SAP Hybris Commerce Consultant/Developer Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities As a Consultant/Developer, you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Work in an Agile environment (with Product Owners, Requirement Managers, Developers, QA) to define requirements and design the solution, depending on the project. Participate in the software design, software development, and package implementation using industry standard platforms of SAP Hybris Commerce. Interfaces with system integrators and IT engineers on projects to ensure proper adherence to SDLC and platform integrity. Ensures software developed is held to high quality standards through code and design reviews. Become an integral part in providing Hybris Solutions to B2B and B2C customers. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Minimum 4 to 5 years of experience in IT Industry in the SAP Hybris Commerce. Expertise with 5+ years in Java, Advance Java, Spring Framework, Java Script. Proficient in Hybris Commerce experience with 8+ years experience along with Hybris Commerce Implementation Project. Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of wireframing, interaction design, visual design and design best practices. Preferred Technical and Professional Experience Proven Soft skills in written and verbal. You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies. Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work. Qualification : Bachelor's Degree

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

About HSBC HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. Our mission is to enable businesses to thrive, economies to prosper, and help people fulfill their hopes and ambitions. Whether you're aiming for the top of your career or exploring new directions, HSBC offers the support, opportunities, and rewards to help you realize your potential. Role: Software Engineer HSBC is seeking a Software Engineer to join our team. This role focuses on providing critical support to our production services and ensuring smooth transitions from development to production. You will assist in the daily production monitoring of Internet Banking services, collaborate across multiple teams, and help drive automation and performance improvements. If you re passionate about working in an agile and customer-first environment, this is a great opportunity to further your career. Key Responsibilities: 24x7 Support: Provide on-call support for production services, ensuring timely resolution of any issues. Service Transition: Coordinate implementation activities for a smooth transition from development to production. Production Monitoring: Handle daily production Internet Banking level 1 case checking, investigation, and provide solutions or workarounds. Collaboration: Work closely with server, infrastructure, and business teams to address technical and operational challenges. SRE & DevOps: Understand and assist in Site Reliability Engineering (SRE) and DevOps production support activities. Requirements: Technical Expertise: Strong understanding of web-based application support in a multi-tier architecture, especially within the banking domain. Familiarity with Mobile SRE support activities. Expertise in troubleshooting Java/J2EE/Microservices applications deployed on industry-standard front-end application servers such as IBM WAS, IBM WPS, JBoss, and Tomcat. Experience with UNIX systems and hands-on troubleshooting. Python-based automation experience is a plus. Proficiency in using application performance monitoring tools like AppDynamics, Splunk, BMC Patrol, HP BSM, Dynatrace, etc. Tech Stack: Knowledge of Java / J2EE, AngularJS, node.js, React, Spring, DOJO, HTML, JavaScript. Familiarity with ticketing tools such as BMC Remedy, GSD, or ServiceNow. Cloud & Systems Knowledge: Familiarity with cloud management, Oracle databases, LDAP, MQ, TCP/IP networks, web servers, and data center management. Understanding of Microservices, REST APIs, and integration with platforms like Mule Gateway, AnyPoint, and PCF. Experience in application migration and a clear understanding of the process. Preferred Qualifications: Experience with business-critical server application support. Background working in cloud environments. Understanding of application migration processes and related activities. At HSBC, you ll join a global team working at the forefront of technology and banking services. We offer opportunities for growth, support for work-life balance, and the ability to make a meaningful impact on the global economy. If you re ready to take on a dynamic, customer-facing role and thrive in a fast-paced, collaborative environment, we want to hear from you! Qualification : Candidates with good understanding of Cloud, Oracle database, LDAP, MQ, TCP/IP Networks, Webservers, Data Centre will be preferred.

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in de ning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Position Summary 6sense is looking for an experienced Salesforce Business Analyst to join our dynamic and innovative team. We are looking for an individual who is passionate about Salesforce and has a great track record of success in helping to drive business objectives. The ideal candidate will have a deep understanding of Salesforce and its potential to enhance operational efficiency and improve user experience. Additionally, this role will work closely with product owners, software developers, and business stakeholders to help drive business objectives, troubleshoot and solve complex problems. Responsibilities Contribute to technology projects and initiatives that support, expand, and manage our global technology capabilities at 6sense. Experience designing and supporting large-scale, technically complex solutions on the Salesforce platform. Collaborate with product owners, software developers, business users, and stakeholders to elicit and document requirements, analyze solutions, and ensure they meet business needs. Ensure project deliverables align with business requirements. Define, gather, and consolidate user stories identified during release planning. Configure Salesforce and deliver out-of-box solutions (declarative solutions e.g. flows, non-apex functionality; but can understand apex as needed). Support and foster the Agile development methodology Define Definition of Ready, Definition of Done and how your work fits into those definitions Ensure accurate and comprehensive documentation of systems, their respective integration dependencies as well as system/software dependencies Skills & Experience 5+ years of relevant work experience at a high-growth, technology organization, preferably cloud-based (SaaS) product delivery 4+ years of experience as a business analyst providing technical support for Salesforce CRM Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst Experience leveraging Salesforce to empower sales and operational excellence Experience eliciting and interpreting business and user requirements and providing IT solutions in a Business Analyst role Demonstrated analytical skills breaking down system and process problems and ability to partner with business users on recommend solutions Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our o ces. Qualification : 5+ years of relevant work experience at a high-growth, technology organization, preferably cloud-based (SaaS) product delivery

Description We are looking for software engineers to join our engineering team in Ahmedabad & Pune. The primary responsibility will be to help design and develop Enterprise Software for our Global Fortune 500 clients in Data Analytics, Security, and Cloud segments. The job requires an understanding of backend & frontend programming languages such as Core Java & React.js respectively. Responsibilities Responsible for providing expertise in software development life cycle, from concept, architecture, design, implementation, & testing. Leading & mentoring small sized team. Ensuring the code reviews & development best practices / processes to be followed. Be part of regular client communication. Estimates efforts , identify risks & provide technical support whenever needed. Ensures effective people management (performance reviews & feedback at very minimal level) & task management for smooth execution. Demonstrates ability to multitask & re-prioritize responsibilities based on dynamic requirements. Requirements 4+ years of experience in software architecture, system design and development. Education: B.E, B.Tech, MCA, Diploma Computer/IT Extensive software development experience in React.JS & Corejava programming language Extensive experience in basic javascript programming Should have team leading experience and flexible working on different latest technologies Customer / Client communication. Experience in developing RESTful Web services using any framework Strong Computer Science fundamentals in Object-Oriented Design and Data Structures. Experience with working on Agile Software development methodology Experience with Linux programming, or expertise in the areas of Big Data, Networking, Storage, or Virtualization is a big plus Excellent oral and written communication skills, problem-solving and analytical skills Must be able to succeed with minimal resources and supervision. Qualification : B.E, B.Tech, MCA, Diploma Computer/IT

The Role: Engineering Manager Ruby on Rails At Anchanto, we know that one of the keys to growth is a high-performing Engineering team. We are looking for a Ruby on Rails Engineering Manager with 12-15 years of work experience. Our engineering team is growing, and we are looking for great leaders who can help us attract, mentor, and retain talented engineers. We believe that exceptional employees are the key to our success and are looking for an engineering manager who can coach these employees and help align their goals with organizational needs while building great software products. Responsibilities: Driving and owning end-to-end SDLC for products from concept to deployment. Lead our Ruby on Rails engineering team working on core products, including but not limited to mentoring, coaching, architecture, DevOps, code review, and software infrastructure. Work with Product, UX, and executive teams to execute a long-term product roadmap and deliver world-class products. Partner effectively with product managers to manage scope and deliverables for the technical side of the product roadmap. Estimate efforts, identify risks, plan, and meet delivery schedules. Direct our agile-based team environment to achieve sprint deliverables and acceptance criteria. Review code and design on various aspects like extensibility, scalability, security, design patterns, etc., and ensure that all relevant best practices are followed. Contribute to the architecture of the system and take responsibility for the quality and stability of the product by getting hands-on with code and design reviews, debugging complex issues, among other things. Configure and maintain our development and production environments. Control and manage the deployment process. Design and monitor metrics to assess system and infrastructure performance. Be a hands-on engineering leader owning significant parts of the code while managing product engineering and day-to-day activities of the team in an Agile/Scrum environment. Ensure the quality of engineering efforts by setting up the correct processes and quality control checks for the team to execute within. Serve as a thought leader and mentor on technical, architectural, design, and related issues. Demonstrate technical hands-on excellence in design, coding, and automated unit testing. Manage people-related responsibilities, including appraisals and team member development. Provide technical support to the team and assist in resolving technical issues. Empower your team to self-organize and encourage technical excellence. Grow the engineering capabilities and team. Handle career management and development of direct reports. Build a high-performing team, including hiring, developing, and retaining critical tech talent. What You Need / Track Record: Educational Qualification: B.E./B.Tech/M.Tech with a minimum of 10+ years of experience in building and delivering highly scalable software, with at least 2+ years of experience in leading engineering teams. Ruby on Rails Expertise: Minimum of 6 years of industry experience designing, developing, deploying, and maintaining Ruby on Rails systems. Technical Leadership: Experience in planning, designing, implementing, and delivering large projects spanning multiple engineers. Self-driven and able to make technology decisions regularly with minimal/no supervision. Skilled in communicating with customers, technical teams, product teams, and senior executives to gather requirements, describe software product features, technical designs, and product strategy. High-growth Environment: Experience working in high-growth, fast-paced environments. Proficient in writing well-structured, modular, and maintainable Rails code. Ability to read a codebase, debug systems, and execute technical retrospections. Hands-on experience with testing tools like RSpec and Cucumber. Proficient with code versioning tools such as Git, GitHub, SVN. Hands-on experience with AWS Cloud deployment. Familiarity with RESTful APIs and solid knowledge of JSON and XML. Experience with relational databases like Postgres or MySQL. Proficient with Unix commands. Strong in data structures, algorithms, and design patterns. Solid understanding of front-end technologies such as JavaScript, HTML, CSS, and jQuery. Well-versed with SOA/Microservice principles, cloud-based web services architecture, design patterns, DevOps, CI/CD tools, and TDD. Experience managing development delivery in agile methodologies like Scrum and Kanban. Comfortable managing team members with different skill sets and technical areas of focus. Personal Attributes: Communication: Clear written and verbal communication. Proactive Mindset: Proactively plan work and avoid roadblocks. Ownership: Passion for continuous learning. Critical Thinker: Strong critical thinking skills. Problem Solver: Problem-solving orientation. Passionate about technology, problem-solving, learning new skills, and sharing expertise. Well-organized, self-motivated, and results-driven with an understanding of the big picture. Strong team player with the ability to handle multiple products and teams. Able to lead recruiting efforts and determine headcount for the team. Qualification : B.E./B.Tech/M.Tech with a minimum of 10+ years of experience in building and delivering highly scalable software, with at least 2+ years of experience in leading engineering teams.

AI Platform Engineer II Location: Pune Overview At Rapid7, we are looking for an AI Platform Engineer to help us build production-ready, agent-based AI experiences on Google Cloud (Vertex AI) and OpenAI platforms. You will be directly responsible for developing and shipping features such as AI agents, tools, and lightweight UIs that plug into our internal systems and data, driving productivity improvements across the company. As part of the AI Platform team, you will be involved in designing, implementing, and refining AI models and tools that integrate seamlessly with enterprise systems, while ensuring reliability, security, and scalability. Key Responsibilities Agentic Development with Vertex AI: Design and implement multi-step agents using Vertex AI (Agent Builder / Gemini), incorporating agent behaviors such as tool use, memory, and evaluation loops to create intelligent, autonomous workflows. MCP & Tool Integrations: Develop Model Context Protocol (MCP) connectors and API integrations that enable agents to interact with enterprise systems while maintaining least-privilege access and security standards. RAG & Data Grounding: Implement retrieval-augmented generation (RAG), utilizing vector stores, embeddings, and schema-aware prompts, while ensuring agents produce accurate and auditable outputs through robust guardrails. Vertex-based UI for Agents: Prototype intuitive chat interfaces and task UIs, including features like session history, tool invocation panels, and feedback widgets. Embed AI agents into existing internal applications to streamline workflows and improve user experience. Integration & Data Access: Connect AI agents to internal APIs and enterprise data sources (e.g., BigQuery, REST APIs, webhooks) using Google Cloud tools, ensuring smooth data access and system integration. Quality & Telemetry: Define key performance indicators (KPIs) such as quality, latency, and cost-efficiency for AI-powered features. Implement logging, monitoring, and observability to track performance and run structured experiments to improve agent behavior and outcomes. Requirements Experience 2 3 years of hands-on experience in software or AI application engineering, with a focus on creating and deploying custom AI agents, particularly using Gemini / Vertex AI Agent Builder. Technical Skills Proficiency with Google Cloud (Vertex AI, BigQuery, Cloud Run/Functions) and at least one large language model (LLM) API (e.g., OpenAI or Gemini). Experience building small end-to-end features, including backend APIs, agent logic, and basic UI for demos and production environments. Familiarity with agent frameworks such as LangGraph or LangChain, and common agent patterns like tool use, planning, and memory management. Knowledge of retrieval-augmented generation (RAG), including chunking, embeddings, and retrieval, along with prompt testing and evaluation. Collaboration Skills Ability to work cross-functionally with security, data, and application teams to ensure safe and efficient deployment of AI-driven solutions. Nice to Have Experience with GCP IAM, secrets management, and enterprise compliance considerations. Familiarity with Vertex AI Search, vector databases, or event/webhook architectures. Interest in emerging AI standards, MCP, responsible AI practices, and optimization for cost/performance. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, industry, and communities. We empower our employees to challenge the status quo and drive transformative change. With over 11,000 customers relying on us for cybersecurity protection, we continue to innovate and solve some of the most challenging problems in the industry. Security and Compliance Rapid7 is committed to safeguarding our customers' security. All employees uphold the highest standards of security and privacy, ensuring sensitive information is protected and compliance with relevant regulations is maintained.

Technical Lead Software Engineering Location: Pune Employment Type: Full-Time About Calfus At Calfus, we build cutting-edge AI agents and enterprise software solutions that revolutionize how businesses operate. From cloud-based ERP integrations to AI-powered systems, we help startups and enterprises unlock their true potential. Our global team is made up of passionate, driven professionals who thrive on innovation and collaboration. As one of the fastest-growing players in the AI and software engineering space, we offer an exciting, high-energy work environment where your ideas are always welcome. About the Role We are looking for a Technical Lead Software Engineering (System Architecture & Design) to lead the design, development, and support of critical enterprise applications for manufacturing, shipping, and logistics. You ll play a hands-on leadership role, guiding development efforts, solving complex problems, and mentoring a team of engineers. Key Responsibilities System Architecture & Support: Manage and enhance enterprise applications used in manufacturing, shipping, and receiving. Development & Enhancements: Design, develop, test, and deploy scalable new features using Microsoft technologies. Issue Resolution: Troubleshoot and resolve complex system issues, ensuring high availability and reliability. Cross-Functional Collaboration: Work closely with internal teams to understand business needs and translate them into technical solutions. Performance Optimization: Ensure applications are performant, scalable, and secure. Documentation: Maintain accurate technical documentation, workflows, and design specs. End-User Training & Support: Provide user support and training to ensure effective adoption of new features. Mentorship: Guide junior engineers on best practices in architecture, development, and problem-solving. What You ll Need on Day One Bachelor s degree in Computer Science, IT, or related field. 5+ years of hands-on experience in software development and application support. Strong command of Microsoft technologies, especially VB.Net or C#. Proficient in SQL Server including writing complex queries, stored procedures, and data modeling. Excellent analytical and problem-solving skills. Strong communication and team collaboration abilities. Bonus Points If You Have Experience with VB (Visual Basic). Familiarity with SSIS and Entity Framework. Experience developing applications interfacing with PLC frameworks or industrial equipment. Knowledge of Jira and Confluence for agile workflows and documentation. Employee Benefits Comprehensive medical, group, and parental insurance. Gratuity and Provident Fund contributions. Wellness support and birthday leave. A culture of innovation, speed, and collaboration. Diversity & Inclusion At Calfus, we are proud to be an Equal Opportunity Employer. We value diversity and are committed to building an inclusive environment where everyone, regardless of background or identity, can thrive. Apply now and join our team in transforming businesses through technology. Qualification : Bachelors degree in Computer Science, IT, or related field

Presales Manager - Software Engineering Location: Pune Employment Type: Full-Time About Calfus At Calfus, we deliver cutting-edge AI agents and products that transform businesses in ways previously unimaginable. Our teams empower organizations from startups to established enterprises to harness AI s full potential, driving revenue growth and operational excellence. Our ERP solutions integrate seamlessly with core business systems, automating manual tasks and enabling teams to focus on strategic initiatives. We pride ourselves on innovation, speed, and collaboration, fueling our rapid growth and industry leadership. About the Role As a Software Engineering Presales Manager, you will be a critical link between our technical teams and potential clients. You ll lead technical engagements, crafting and delivering compelling proof of concept demos, ensuring solutions align with client needs and industry best practices. Your expertise in AWS, Azure, DevOps, and full-stack development, combined with exceptional communication skills, will help articulate the value of Calfus products and drive successful sales closures. Key Responsibilities Develop and deliver tailored proof of concept demonstrations that showcase solution capabilities. Ensure proposed solutions meet client requirements and adhere to best practices outlined in Statements of Work. Manage sales bid processes by responding to RFIs and RFPs with technical precision. Collaborate closely with Sales teams to drive deals through to successful closure. Partner with Product Managers to relay client feedback and shape future product enhancements. Monitor market trends, competitor landscapes, and adjust sales strategies accordingly. Understand customer needs deeply and deliver persuasive sales presentations. Coordinate with marketing for demand-generation activities such as trade shows and workshops. Build and maintain long-term customer relationships. Prepare detailed sales proposals and occasionally train sales team members on technical aspects. What We Expect From You Degree in Computer Science, Engineering, or a related technical field; management degree from a premier institution is a plus. 8-12 years of presales experience in the IT industry, preferably with software engineering solutions. Strong problem-solving and prioritization capabilities. Excellent presentation and communication skills, adept at engaging multiple stakeholders. Ability to work flexibly across time zones. Willingness to travel on short notice. Reporting You will report directly to the President and Chief Revenue Officer. Benefits At Calfus, we offer a comprehensive benefits package including medical, group, and parental insurance, gratuity, provident fund, wellness programs, and birthday leave because we value our employees and their well-being. Equal Opportunity Employer Calfus is committed to fostering an inclusive workplace that celebrates diversity and innovation. We welcome applicants from all backgrounds, identities, and experiences. Qualification : Degree in Computer Science, Engineering, or a related technical field

Position: Senior / Lead Java Developer Location: Pune Work Type: Full Time Minimum Experience: 6 8 Years Top Skills: Core Java, Spring Boot, Cloud-Native Microservices About the Role At Cognologix, we empower data-driven enterprises to harness the full potential of their data. From scalable analytics to machine learning platforms, we help clients navigate their digital transformation journeys. As a Senior/Lead Java Developer, you will work with modern cloud-native technologies to build distributed systems that process terabytes of data efficiently and intelligently. Key Responsibilities Collaborate with Data Scientists, Engineers, and Product Managers to transform complex data into actionable insights. Design and develop high-performance, low-latency Java-based microservices. Own the end-to-end architecture, implementation, and maintenance of backend systems. Design and implement REST APIs and contribute to living documentation and test specifications. Write clean, scalable, and testable code following best development practices. Build and maintain data pipelines using Apache Spark, Google Data Pipelines, or similar tools. Mentor junior developers and actively contribute to team growth and knowledge sharing. Continuously optimize and enhance the software development lifecycle. What You Bring (Must-Have Skills) 5+ years of hands-on experience building scalable cloud-native applications. Proficient in Java, Spring, Spring Boot, and Spring Security frameworks. Experience with Groovy, SQL, or NoSQL databases. Familiarity with distributed event-driven architectures using Kafka, GCP Pub/Sub, etc. Solid understanding of RESTful API design principles and performance optimization. Experience in working with Google Cloud Platform (GCP) and BigQuery is a plus. Nice to Have (Preferred Skills) Exposure to containerized environments and tools such as Docker, Istio, and Kubernetes. Experience with big data technologies like Apache Spark, Flink, or similar platforms. Understanding of CI/CD pipelines, DevOps practices, and cloud infrastructure automation. Full-stack development experience or a willingness to contribute beyond backend responsibilities. High autonomy, fast-paced environment, and flat hierarchy Work on emerging technologies and solve meaningful problems at scale Remote work options available for experienced professionals Competitive compensation and family-friendly benefits Clear path for performance-based career growth About Cognologix Cognologix helps companies disrupt and innovate by reimagining their business models. We specialize in building modern, scalable, cloud-native products with a focus on data engineering, analytics, and automation. Our agile teams deliver high-quality, tech-driven outcomes across industries and geographies.

Admin Executive Location: Pune, Maharashtra Experience: 2 3 Years Function: Administration Education: Graduate Degree Job Summary: We are looking for a proactive and organized Admin Executive to manage day-to-day administrative functions and ensure smooth office operations. This role includes handling office management, facility upkeep, travel coordination, vendor management, and general administrative support. The ideal candidate will bring strong coordination skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. Key Purpose of the Role: To provide seamless administrative support and ensure an efficient, safe, and well-managed workplace by overseeing office operations, facilities, travel arrangements, and support staff. Key Responsibilities: Guest & Meeting Coordination Manage visitor entry and welcome procedures Arrange and support internal and external meetings Travel Desk Support Coordinate travel bookings, logistics, and accommodation for employees Maintain travel-related records and vendor contacts Facility & Housekeeping Management Oversee maintenance of office infrastructure and common areas Ensure cleanliness and hygiene standards across office premises Event Support Assist in planning and executing company meetings, celebrations, and team events Support Staff Supervision Supervise office assistants, housekeeping, and other support personnel Monitor task allocation and performance Vendor & Agency Coordination Liaise with vendors for office supplies, facility maintenance, and service contracts Manage vendor payments and service agreements Communication & Documentation Draft and manage official communication and internal correspondence Maintain administrative records and documentation Health & Safety Compliance Ensure compliance with workplace safety protocols and statutory requirements General Administrative Support Provide day-to-day support for internal teams and help maintain operational efficiency Ideal Candidate Profile: Background: 2 3 years of experience in office administration Prior experience in IT or non-IT sectors Technical Competencies: Strong coordination and organizational abilities Proficiency in handling travel logistics and vendor interactions Capable of managing office support staff Skills & Strengths: Excellent multi-tasking and time management skills Good verbal communication and interpersonal skills Proficient in English (spoken and written) Opportunity: This role offers the chance to grow within a dynamic and professional organization. As an Admin Executive, you will play a key role in supporting operational excellence and workplace efficiency. Supervision & Collaboration: Reports to: Manager HR Collaborates with: Internal teams, vendors, support staff, and visitors Qualification : Graduate Degree

Job Title: Staff Software Development Engineer in Test (SDET) Company: Druva Location: Pune, India About Druva: Druva is the autonomous data security company that puts data protection on autopilot. Our 100% SaaS, fully managed platform safeguards and recovers data from all threats, ensuring availability, confidentiality, and integrity. Trusted by over 6,000 customers, including 65 of the Fortune 500, Druva delivers autonomous protection, rapid incident response, and guaranteed data recovery backed by our $10 million Data Resiliency Guarantee. As the security landscape evolves, Druva remains at the forefront, defending business-critical data in today s interconnected world. About the Cloud Platform Team: The Cloud Platform team is the backbone of Druva s SaaS operations. We design and build key features that serve both customer-facing products and internal stakeholders, playing a crucial role in scaling Druva s architecture. Our focus spans Druva Cloud Platform, Product-Led Growth (PLG), MSP Solutions, Ecosystem & Integrations, Licensing, Billing, and Revenue Systems. Together, we ensure Druva s platform is robust, scalable, and ready for the future. Role Overview: We are looking for a talented Staff SDET with 3-5 years of experience specializing in Python-Selenium automation. You will design and develop automation frameworks, create comprehensive test plans, and ensure the quality of Druva s web applications. The ideal candidate has a strong foundation in QA principles and hands-on experience in automation frameworks, along with a passion for delivering high-quality software. Key Skills & Experience: 3-5 years of experience in automation testing. Proficient with Python-Selenium, pytest, and Robot Framework. Familiarity with Unix/Linux environments, Docker, CI/CD pipelines, and version control systems like SVN/Git. Strong knowledge of automation testing principles, manual testing concepts, and various testing methodologies. Experience working with SQL databases such as MySQL, Oracle, PostgreSQL RDS. Ability to quickly analyze test failures and trace issues to product or automation code. Experience with test management tools such as X-Ray. Desirable: Exposure to AWS cloud ecosystem. Experience working within Agile frameworks such as Scrum, including story breakdown and story pointing. Responsibilities: Develop detailed test plans for medium to large-scale features. Design and enhance automation frameworks to support feature test automation. Maintain and extend existing automation suites, writing new test cases and fixing broken tests. Participate actively in test case and code reviews. Engage in bug triaging and track quality assurance metrics. Identify bottlenecks in QA processes and recommend improvements. Soft Skills: Excellent communication and teamwork abilities. Strong problem-solving skills with keen attention to detail. Ability to prioritize tasks and deliver results in a fast-paced environment. If you re passionate about quality engineering and eager to contribute to a cutting-edge cloud security platform, join us at Druva and help build the future of autonomous data protection.

Job Requirements Join our Engineering team We are the leading energy technology company. We are designing, assembling, and testing the latest products to help take energy forward. We collaborate with our development teams in science, mechanical and electrical engineering, physics, geoscience, to develop innovative drilling tools. Partner with the best As a Function Development Engineer for Embedded Software, you will be fully involved in design, testing and deployment of new algorithms for systems operating in challenging environments. Your will be responsible for: Development of functions for data acquisition and digital signal processing Design, modelling, and simulation of mechatronic systems & controls Design of systems- and software architecture Process optimization and automation Testing of functions and systems Specification of requirements Documentation and change management processes for new product development Fuel your passion To be successful in this role you will have: Above-average university degree in Electrical Engineering, Mechanical Engineering or similar Knowledge in at least one of the following fields: Digital signal processing Measurement and control systems Communication systems engineering Experience in modelling and simulation Skilled with Matlab / Simulink Programming skills e.g. C, C++, Python Independent, proactive, self-motivated, and able to work well as part of an interdisciplinary team Good written and verbal English skills due to an international work environment, and strong interest in working with other cultures At Baker Hughes we are always searching for great talent. While we may not have a specific job for you today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity.