Helpdesk Support Executive Jobs in Hyderabad

Job Title: Executive Assistant to the Vice President, Product & Engineering Location: Hyderabad, India Job Type: Full-time About Zeta Zeta is a next-gen banking tech company revolutionizing the way banks and fintechs launch modern banking products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship product, Tachyon, is the world s first modern, cloud-native, fully API-enabled banking stack. With over 20 million+ cards issued globally, Zeta partners with some of the largest banks and fintechs to modernize customer experience and core banking infrastructure. Backed by SoftBank, Mastercard, and other top-tier investors, Zeta is valued at $1.5 billion, with a workforce of 1700+ employees (70% in R&D), spread across the US, EMEA, and Asia. Role Summary Zeta is looking for a proactive, organized, and detail-oriented Executive Assistant to support the Vice President of Product and Engineering. This role is based in Hyderabad and requires a high level of professionalism, efficiency, confidentiality, and the ability to manage multiple responsibilities in a dynamic, global environment. Key Responsibilities Manage and coordinate a dynamic calendar: appointments, meetings, and global conferences. Handle end-to-end travel arrangements: visas, flights, accommodation, transport, etc. Serve as a point of contact for internal teams and follow up on cross-functional action items. Draft, manage, and respond to professional emails and communication with internal and international stakeholders. Track project statuses and ensure the VP is informed of updates and deadlines. Conduct research and prepare briefing notes and reports as needed. Ensure confidentiality and discretion in handling sensitive information. Organize and manage key events, meetings, and social gatherings. Support on project management tasks, including timelines, documentation, and coordination. Stay updated with industry trends relevant to the product and engineering domains. Skills & Attributes

Job Description Responsibilities Drawing on your existing experience in Corporate, Company or Fiscal law you will be responsible for coordinating the day to day administrative and legal formalities for our varied and complex client portfolios. This will include real estate and corporate entities including trusts and companies. You have to be highly organized, reliable, work independently, pay close attention to details and know your subject matter as you will be dealing with queries relating to legal matters of holding companies. You will build strong customer relationships with existing and new clients, banks and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our legal and contractual requirements. Compliance and regulations has never been more complex; you ll need to ensure we comply and meet our KYC obligations by preparing, monitoring and maintaining robust client files, safeguarding from potential risks. You are able to support young team members and reviewing their work. You will lead board and shareholders meetings, reviewing related minutes, agreements and documentation. We are never complacent and always encourage our people to look for ways to improve our business; here everyone s opinion counts and we will value your contribution. Your long-term career goals are important to us too. We want to make sure we re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. Qualifications Qualifications You have a Bachelor or Masters degree in Corporate / Company Law and CS Semi qualified. 3 to 5years of legal experience inthe financialsector. Your communication skills are excellent, both verbal and in writing inEnglish; You have strong analytical skills and mature judgment; You re Client focused, Organized and Accurate Company description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Qualification : You have a Bachelor or Masters degree in Corporate / Company Law and CS Semi qualified.

About Us: Nspira is delighted to present a fantastic opportunity for both freshers and experienced candidates with strong language proficiency to join our dynamic team. If you are a motivated individual with a passion for customer service and relationship management, this is the role for you! Key Responsibilities: Address customer and employee concerns while providing insightful suggestions and solutions. Maintain and update the database for all information related to the assigned branch. Manage logistics data and maintain records using Excel. Build and nurture relationships with office employees to ensure the smooth flow of work and collaboration across teams. Desired Candidate Profile: Educational Qualification: Intermediate or any Graduate is eligible to apply. Language Proficiency: Fluent in English, Hindi, and the local language. Work Schedule: Flexibility to work 6 days a week from the office near Kandalakoya. What We Offer: Salary: Competitive salary as per market standards. Career Path: Progressive career growth with ample learning opportunities. Corporate Exposure: Experience working in a dynamic and fast-paced corporate environment. Personality Development: Enhance your professional skills and personal growth. Leadership Opportunities: Potential for future leadership roles as part of the organization s growth. What You Can Bring to the Role: Passion for the job and a commitment to excellence. Proven ability to multitask effectively. Strong teamwork skills and collaborative mindset. Excellent communication skills with a positive, winning attitude. Willingness to take on challenges and an eagerness to learn. A sincere approach to work with integrity, transparency, and a supportive attitude. Employee Progression: We are committed to continuously reviewing and promoting employees to help them grow faster within the organization. Many of our long-term employees (20 30 years) have thrived by taking on different roles and responsibilities, growing within the company. If you're eager to contribute to a growing organization and have the skills we re looking for, we d love to hear from you!

About Us: Nspira, a parent company of the Narayana Group, is a leader in education across Asia, offering world-class academic experiences to over 6,00,000 students across 23 states in India. With a dedicated workforce of 50,000+ employees, we are committed to setting new benchmarks in the education industry. Our family of institutions includes over 300 schools, junior colleges, and professional colleges. Key Responsibilities: Provide IT support for the department, assisting with software-related issues. Take responsibility for managing calls to both internal and external stakeholders. Address and resolve concerns by offering actionable inputs and solutions. Collect necessary information from students, parents, and other relevant parties as required. Resolve queries promptly, providing solutions tailored to the immediate needs. Maintain an organized database of all information related to the assigned branch. Collaborate with the IT department to support and resolve technical queries. Desired Candidate Profile: Intermediate or any graduate degree. Proficiency in English (Fluency in one of the following languages is also required: Bengali, Kannada, Tamil, Hindi, or Telugu). Flexibility to work 6 days a week from the Gachibowli office, Hyderabad. Passionate about customer relations and resolving queries efficiently. Strong multitasking and organizational abilities. Good communication skills with a solution-oriented mindset. What We Offer: Salary: Competitive salary as per market standards. Career Path: Opportunities for career growth and development. Corporate Exposure: Experience working in a dynamic corporate environment. Personality Development: Comprehensive training and growth opportunities. Leadership Opportunities: Potential to take on leadership roles as you grow within the company. What You Can Bring to the Role: A passion for your job and a desire to provide excellent support. Strong multitasking abilities and attention to detail. Team-oriented, with excellent communication and interpersonal skills. A winning attitude, with a hunger for learning and a willingness to take on challenges. A strong sense of responsibility and integrity in your work. Employee Progression: We are dedicated to staff development and promote internally whenever possible. Many employees have been with the organization for 20 30 years, growing into diverse roles and responsibilities across the company. If you are enthusiastic about IT support, customer relations, and working in a fast-paced, growth-oriented environment, we invite you to apply! Qualification : Intermediate or any graduate degree.

Job Title: Export Import Documentation Executive Location: Hyderabad Employment Type: Full-time Experience: 2+ years Notice Period: 1-2 weeks / Immediate Job Summary: We are seeking a detail-oriented Export Import Documentation Executive to support our documentation processes. The ideal candidate will handle key documentation tasks, coordinate with the front office, and ensure timely resolution of queries. Key Responsibilities: Prepare contracts, manifest bookings, bills of lading, and submit manifests to respective locations Communicate effectively with the front office team via email and phone Provide timely responses and solutions to queries raised by internal teams or clients Qualifications & Skills: Minimum 2 years of experience in export-import documentation or related field Good communication skills, both written and verbal Ability to manage documentation with accuracy and attention to detail Proactive approach to resolving queries promptly

Associate Administration / Front Office Location: Hitec City, Hyderabad, Telangana Experience: Minimum 3 Years Employment Type: Full-time Job Summary We are looking for a dynamic and well-organized Associate Administration / Front Office to oversee front desk operations and support administrative functions. The ideal candidate should have a strong ability to multitask, communicate effectively, and ensure smooth day-to-day operations within a corporate office environment. Key Responsibilities Manage front office and general administrative operations to ensure a well-run and professional environment. Schedule inter-departmental meetings, coordinate with staff for availability, and handle logistics including refreshments and necessary materials. Handle the calendar and travel arrangements for the management team including hotel bookings, meeting room setup, and arranging A/V equipment. Organize and maintain company documentation, internal records, and files. Handle confidential and sensitive information with professionalism and discretion. Assist with office budget planning and track expenditures and vendor payments. Support HR and Admin teams with organizing training programs, team events, and onboarding/offboarding activities. Coordinate daily housekeeping and maintenance tasks; liaise with facility and external service vendors for smooth office operations. Provide administrative assistance to various department heads and ensure their operational needs are met. Prepare reports and presentations, maintain office inventory, and support audit and compliance documentation. Requirements Educational Qualification: Bachelor s degree in Commerce, Arts, or related field. Experience: Minimum 3 years in a front office or administrative role. Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) is mandatory. Excellent verbal and written communication. Strong organizational, coordination, and time-management skills. Positive attitude, professional demeanor, and ability to multitask. Prior experience handling confidential and executive-level support will be a plus. Preferred Attributes Exposure to corporate front desk/administrative support in a tech or enterprise environment. Quick-thinking and ability to independently resolve day-to-day office issues. Well-versed in coordinating with vendors, staff, and third-party services. Qualification : Bachelors degree in Commerce, Arts, or related field.

Job Summary: Senior Operations Specialist Location: Hyderabad, India Grade Level: 09 Department: Operations Group Division: S&P Global Ratings Role Overview: As a Senior Operations Specialist, you will act as the central point of coordination for office operations, employee engagement, and executive support in S&P Global s Hyderabad Orion office. Reporting to the site leader, you will ensure operational efficiency through calendar, travel, and logistics management while also driving site-level initiatives in collaboration with global teams. Key Responsibilities: Support senior leadership by managing calendars, travel, logistics, and expenses. Lead site-level initiatives including employee engagement programs, large-scale meetings, town halls, and office communication efforts. Coordinate cross-functional projects with HR, Finance, Facilities, Security, and Procurement. Manage vendor relations, procurement workflows, seating/headcount data, and office supplies. Oversee project and operations documentation, newsletters, and internal communication. Provide a point of continuity for visiting leaders and remote team members. Identify process improvements to enhance operational efficiency and compliance. Who You Are: Education: Bachelor s degree or higher. Experience: 4+ years in administrative, operations, or office management roles preferably in IT or financial services. Skills: Strong project coordination, stakeholder management, and multitasking abilities. Excellent written and verbal communication. Proficient in Microsoft Office Suite, with experience in Excel, PowerPoint, and tools like Tableau. Familiar with project management methodologies such as Agile or SCRUM. Soft Skills: High emotional intelligence, initiative, and ability to work independently and under pressure. Comfortable working with diverse, global teams and senior stakeholders. What You ll Gain: Exposure to executive operations and high-impact initiatives within a global organization. Career development through interaction with cross-functional teams and senior leaders. A role that blends strategic thinking, operational oversight, and employee engagement. Access to best-in-class benefits and professional growth tools. About S&P Global Ratings: S&P Global Ratings is the leading provider of credit ratings, research, and sustainable finance opinions. We deliver independent insights that help businesses, governments, and institutions make decisions with clarity and confidence. As part of S&P Global, we empower global markets with data-driven intelligence. Qualification : Bachelors degree or higher.

Position: Inside Sales Executive Location: Noida Department: Sales Employment Type: Full-Time Company: GSPANN Technologies About the Role: GSPANN is looking for a motivated Inside Sales Executive to fuel our sales pipeline through outbound prospecting, lead generation, and scheduling sales engagements. This role is ideal for someone with strong communication skills and experience in IT services sales, who thrives in a fast-paced environment. Key Responsibilities: Drive lead and opportunity generation by proactively reaching out to prospects via calls, emails, and social media. Execute cold calling campaigns targeting 70-100 calls per day to identify and qualify leads. Coordinate and schedule meetings for sales and pre-sales teams with qualified prospects. Conduct customer surveys to gather insights that improve outreach effectiveness. Identify and invite prospects to relevant events and marketing campaigns. Promote awareness of GSPANN s IT services, including Content Management Systems (CMS) and eCommerce solutions. Collaborate with marketing and sales teams to support integrated lead generation strategies. Maintain and update CRM records accurately and timely. Skills and Experience: Basic understanding of CRM tools and sales processes. Familiarity with the U.S. market, industry domains, and organizational structures at various seniority levels. Prior experience in software or IT services sales or lead generation is preferred. Clear and effective verbal and written communication skills. Strong organizational and multitasking abilities. Ability to work under pressure and meet daily call and outreach targets. Adaptability to night shift schedules. Team player with a positive attitude and enthusiasm for learning. Stable work history demonstrating reliability and commitment.

Job Description: Junior Accounts Executive Experience: 1+ Year Qualification: B.Com (Mandatory), MBA (Preferred) Job Description: We are seeking a Junior Accounts Executive to join our finance team. The ideal candidate will have at least 1 year of experience in accounting, GST and tax return filings, and general finance management. The role involves assisting with day-to-day financial transactions, ensuring compliance with statutory requirements, and maintaining accurate financial records. Key Responsibilities: GST Returns and Tax Filings: Assist in filing GST returns and ensure timely compliance with tax regulations. Assist with Income Tax and TDS returns filing, ensuring accuracy and adherence to deadlines. Invoicing and Payments: Prepare invoices and ensure their timely dispatch to clients. Monitor daily cash and bank payments and receipts, ensuring proper documentation of all transactions. Travel and Expense Management: Monitor and process tour bills as per the company's travel policy. Reconciliation: Reconcile client billing periodically and follow up on outstanding payments from clients. Monitor sundry creditors payments and reconcile creditor s accounts. Statutory Compliance: Ensure compliance with statutory requirements such as Professional Tax, Provident Fund, and other legal obligations. Other Responsibilities: Assist in maintaining accurate financial records and ensuring all documentation is up to date. Support the accounting team with general administrative and accounting tasks as needed. Qualifications and Skills: Experience: Minimum of 1 year of experience in accounting roles. Technical Skills: Proficiency in Tally (all versions) for accounting and financial management. Familiarity with GST returns filing, Income Tax, and TDS returns is a plus. Reconciliation and Documentation: Experience with bank reconciliation, client billing, and creditor account reconciliation. Education: B.Com degree is mandatory. MBA is preferred. Other Skills: Strong attention to detail and accuracy in financial tasks. Good communication skills to interact with clients and internal teams. Ability to work independently and handle multiple tasks efficiently. What We Offer: Competitive salary and benefits. A collaborative work environment that encourages professional growth. Opportunities for career advancement in a growing organization. If you're a motivated Junior Accounts Executive looking to build your career in accounting and finance, apply now to join our dynamic team! Qualification : B.Com degree is mandatory. MBA is preferred.

Company: Evergent About Evergent: Evergent is a leading technology provider that works behind the scenes to impact the lives of millions of consumers across the world, every single day. Having onboarded over 800 million subscribers for our clients, Evergent is trusted by the likes of SonyLIV, HBO, the NBA, AT&T and BBC to power the subscriber journeys and experience for their subscribers across more than 180 countries. This has been made possible due to our secret sauce - our people. With an approach of bringing together the best of Silicon Valley and the best of India, our team of 500+ Evergenters have delivered world-class technology products and have driven industry-leading transformation projects for our clients. Our solutions help our clients innovate with new revenue streams, increase subscriber loyalty, and control churn - without requiring an overhaul of their legacy billing and payment systems. Our true multi-tenant SaaS approach means that our clients can go live in weeks, and not months or years. At the same time, our carrier-grade infrastructure assures our clients of an unparalleled ability to scale across the globe. As we continue on our journey of creating a positive impact for businesses and consumers - we would love for you to come and meet with us. Job Title: Facilities Admin Executive Experience: 3+ Years Location: Hyderabad Job Summary: The Facilities Admin Executive will oversee and manage the day-to-day operations of office facilities, ensuring a safe, clean, and efficient work environment. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate will have experience in facility management, vendor coordination, and administrative support. Key Responsibilities: Vendor Management: Oversee the maintenance, repair, and upkeep of the office premises, including HVAC, plumbing, electrical, Fire Alarm System and general office maintenance. Maintaining the inventory for housekeeping material, office supplies, stationery, etc. Manage the reception area, including visitors, customers and partners entry formalities and necessary arrangements. Monitoring the daily checklists and activity execution. Required Skills and Qualifications: Bachelor s degree or relative field. 3+ years of experience in facilities management, office administration, or a related role. Strong organizational and multitasking abilities. Good communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Work Environment: Office-based role with movement between Evergent office locations as needed. May require flexibility to handle emergencies outside of regular business hours / days. May require flexibility to travel within the city for office related assignments. Qualification : Bachelors degree or relative field.

Job Responsibilities Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value Drive the adoption of Zimperium s solution within the Customer s user base and assist the Customer to realize the business value Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively. Customer Advocacy - Gather Customer s feedback about products, their use-cases channel them effectively to drive product capabilities. Customer Onboarding Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution Requirements 5 7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution. 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO s and CIO s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Proven Technical abilities with SIEM/SOAR solution with additional experience of SOC Operations Qualification : Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Job Title: Presales Engineer Location: Hyderabad, India About the Role As a Presales Engineer at Kanerika, you will play a pivotal role in crafting compelling solutions that resonate with clients and drive business success. You'll collaborate closely with sales, delivery, and solutioning teams to respond to client opportunities with precision, agility, and strategic insight. Key Responsibilities Customer Engagement & Soft Skills Communicate effectively with stakeholders at all levels, including C-level executives. Build strong, trust-based relationships to facilitate smooth project execution. Ask insightful questions to uncover hidden client needs and context. Leverage collaboration tools such as MS Teams, OneDrive, calendars, and proposal templates efficiently. Deliver compelling presentations tailored to the audience, emphasizing value and fit. Support negotiation efforts related to resources, estimates, and timelines. Agility & Responsiveness Lead bid kickoffs with speed and precision, aligning the right internal teams. Maintain strict adherence to bid timelines and planning processes. Ensure timely follow-ups and reminders throughout the bid lifecycle. Demonstrate proactive risk identification and early deliverable planning, such as mock-ups and early win themes. Delivery Quality & Process Compliance Ensure consistently high-quality, well-articulated language across proposals. Customize document structures based on standard templates or RFP-specific requirements. Guarantee completeness and accuracy of functional, technical, and creative proposal content. Comply with internal processes and maintain a knowledge repository. Produce visually polished documents with consistent formatting and adherence to brand or client standards. Strategic Intelligence & Value Addition Provide the bid team with valuable insights on client industries, competition, and potential budgets. Identify and empathize with underlying customer challenges. Weave win themes throughout proposals and craft compelling executive summaries. Validate proposed solutions and estimates critically and constructively. Ensure the executive summary is factually accurate and strategically impactful from the outset. Leveraging Organizational Expertise Curate and include relevant case studies aligned with the client s context. Engage the best internal experts based on opportunity specifics. Apply learnings from previous presales efforts to enhance new deliverables. Collaborate with support functions such as Legal, HR, and Information Security when needed. Qualifications & Requirements Must-Have MBA from a reputed institute. Minimum 3 years of experience in IT Presales. Soft Skills Excellent written and verbal communication. Strong presentation and interpersonal skills. Adaptable, diligent, and collaborative work ethic. Technical Skills Solid understanding of presales methodologies and lifecycle. Foundational knowledge of business analytics and AI concepts. High levels of emotional and intellectual intelligence (EQ & IQ). Culture & Perks Open Door Policy: Transparent communication across all levels. Open Office Environment: Encourages collaboration and innovation. Flexible Working Hours: Empowering work-life balance. Employee Referral Program: Incentives for bringing in top talent.

Lead / Senior DevOps Engineer SRE, Public Cloud & Automation (Hyderabad, India) Full-Time | Software Engineering | Salesforce Hyderabad Drive Automation. Build Scalable Systems. Shape the Future of Cloud Engineering. Join Salesforce as a Lead or Senior DevOps Engineer and play a critical role in operating one of the world s most advanced multi-cloud, microservices, and Kubernetes-based platforms. This is your opportunity to work on high-impact distributed systems that serve tens of millions of users across industries every single day. If you're passionate about DevOps, Site Reliability Engineering (SRE), infrastructure automation, and public cloud platforms, and thrive in fast-paced environments, this role is for you. What You ll Do Maintain and scale a large fleet of Kubernetes clusters powering core Salesforce services and applications Automate everything: from provisioning to deployment and monitoring using tools like Terraform, Python, Go, Spinnaker, and Puppet Ensure high availability, reliability, and performance of large-scale distributed systems Troubleshoot complex, multi-layered production issues across compute, network, and storage layers Implement self-healing systems, smart alerts, and observability solutions using tools like Grafana, Prometheus, Nagios, Zabbix Collaborate closely with engineering, architecture, and platform teams across Salesforce Evaluate and integrate emerging technologies to drive platform resilience, scalability, and automation Required Skills & Qualifications 7+ years of hands-on DevOps or Site Reliability Engineering (SRE) experience in production environments Strong background in Linux systems administration and internals Fluent in scripting or programming languages like Python, Golang, or Bash Deep knowledge of Kubernetes, Docker, and service mesh technologies Experience with AWS (Amazon Web Services) and Infrastructure as Code (IaC) tools like Terraform Strong understanding of networking concepts: TCP/IP, load balancing, switches, DNS, firewalls Familiarity with CI/CD pipelines using tools like Jenkins, Spinnaker, or similar Proficiency in using configuration management tools: Puppet, Chef, or Ansible Proven troubleshooting skills in large-scale distributed systems and cloud-native architectures A continuous learner with strong analytical thinking and collaborative communication skills Preferred / Bonus Skills Prior experience in SRE ownership of large-scale SaaS platforms Experience working with multi-region deployments and resilient architectures Hands-on knowledge of API integration with public cloud vendors (AWS, Azure, GCP) Exposure to data durability, high-availability storage systems, and clustering solutions Perks & Benefits Industry-leading benefits including healthcare, fertility support, adoption & parental leave Well-being reimbursement and generous time-off policies Continuous learning through Trailhead and world-class enablement Mentorship and leadership coaching with executive exposure Opportunities to give back via Salesforce s 1:1:1 philanthropy model Join us in redefining the DevOps landscape and making scalable, secure, and self-healing systems the foundation of modern enterprise software.

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management

Operations Program Manager Customer Success (Hyderabad, India) Full-Time | Program & Business Operations | Salesforce Empower Operational Excellence. Drive Strategic Initiatives. Elevate Customer Success. Join Salesforce, the global leader in customer relationship management (CRM), as an Operations Program Manager and play a key role in shaping and executing global delivery programs that drive efficiency, scalability, and customer value. In this high-impact role, you ll be at the heart of business operations leading cross-functional initiatives, aligning with strategic goals, and ensuring operational excellence across the Professional Services Global Delivery Center (GDC). If you're a strategic thinker, a data-driven decision maker, and a collaborative leader with a strong foundation in business operations and program management, we want to hear from you. Location: Hyderabad or Bangalore, India Department: Customer Success / Professional Services Key Responsibilities Lead and manage strategic programs across Global Delivery Center (GDC) to support business growth, operational efficiency, and partner enablement Collaborate closely with stakeholders, sponsors, and cross-functional teams to define program scope, timelines, resources, and deliverables Plan and manage partner resource allocation for Cloud Practices, ensuring partner program objectives and KPIs are met Drive data-informed decisions through reporting, analytics, and insight generation to improve GDC performance Develop high-quality executive-level presentations to communicate program status, insights, and strategic direction Identify risks and dependencies early, implement mitigation strategies, and provide regular updates to senior leadership Continuously improve and optimize operational processes, ensuring program scalability and delivery excellence Coordinate with vendors and manage subcontractor-related program initiatives Advocate and support Agile/Scrum-based delivery models for improved cross-functional collaboration and execution Required Qualifications 10+ years of total experience in IT or related fields, with 5+ years in program management and business operations Strong hands-on experience managing business operations programs across multiple geographies or global delivery models Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights Proven track record of successfully managing strategic initiatives with multiple stakeholders and cross-functional teams Advanced knowledge of Microsoft Excel for data analysis, modeling, and visualization Skilled in CRM tools experience with Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, or NetSuite is a plus Familiarity with project management tools such as JIRA, MS Project, or similar platforms Strong communication and stakeholder engagement skills, including experience working with executive leadership Experience in driving continuous improvement and process optimization within business operations Preferred Qualifications Understanding of Agile methodologies and Scrum practices; experience as or with a Scrum Master is an advantage Experience managing external vendors or subcontractor programs PMP or Agile certification is a plus At Salesforce, we re on a mission to help businesses transform through innovation, customer success, and operational excellence. As part of our Customer Success organization, you ll be empowered to make a real impact, work with cutting-edge tools, and join a culture of collaboration, purpose, and continuous growth. Enjoy world-class benefits, including: Comprehensive well-being and healthcare coverage Generous parental leave, adoption and fertility support Ongoing enablement via Trailhead and leadership coaching Opportunities to give back through Salesforce s 1:1:1 philanthropy model Be a part of the team driving customer success at scale. Apply now to build a better tomorrow.

Principal Software Engineer Database Store (PMTS) | Hyderabad, India Full-Time | Software Engineering | Salesforce Build the Future of Enterprise-Grade Cloud Databases at Massive Scale Join Salesforce s Salesforce Database (SDB) team in Hyderabad, where we design and build a highly available, resilient, and scalable distributed storage system powering Salesforce s core enterprise applications on public cloud infrastructure. We re pioneering next-generation cloud computing technologies with a strong focus on transactional and distributed systems that deliver world-class reliability and performance. If you are a seasoned software engineer or technical leader with deep expertise in RDBMS, distributed databases, and scalable storage architectures, this is your chance to drive innovation in enterprise cloud database technology at one of the world s fastest-growing tech companies. What You ll Do Lead the design, architecture, and hands-on development of scalable, fault-tolerant, and resilient distributed transactional systems Build and optimize highly available data storage solutions supporting mission-critical Salesforce applications Develop clean, high-quality code primarily in Java or C within Unix/Linux environments, applying modern OOP techniques and design patterns Utilize telemetry and metrics-driven development to ensure operational excellence and system health Collaborate in an Agile development environment, contributing to continual team process improvement Mentor junior engineers and actively participate in code reviews and testing to maintain high-quality standards Solve complex challenges related to clustering, system programming, and cloud-native deployment Work closely with cross-functional teams to innovate and deliver incremental, reliable system improvements on public cloud platforms Employ knowledge of Kubernetes, public cloud APIs, and distributed systems internals to optimize deployment and scalability Qualifications & Skills 15+ years of professional software engineering experience, or M.Tech with 12+ years of relevant experience Proven track record in designing and delivering large-scale distributed and transactional systems in enterprise production environments Strong proficiency in Java or C programming on Unix/Linux platforms Deep understanding of relational databases, distributed systems architecture, and fault-tolerant storage Experience using metrics, telemetry, and monitoring tools to drive system improvements and operational reliability Familiarity with Agile methodologies and commitment to continuous delivery and improvement Strong leadership skills with the ability to mentor, collaborate, and influence within a dynamic engineering team Practical knowledge of cloud infrastructure, Kubernetes, and deployment automation is highly desirable Benefits & Perks Comprehensive benefits including health and well-being reimbursements, parental leave, adoption and fertility support Access to world-class enablement and continuous learning via Trailhead and other platforms Regular 1:1 coaching sessions with executive leadership for career growth and mentorship Opportunity to participate in Salesforce s 1:1:1 philanthropy model and give back to the community Work in a fast-paced, metrics-driven, and collaborative culture focused on innovation and excellence

Business Operations Analyst IT Managed Services Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, Milestone has supported enterprise clients with IT transformation, innovation, and operational agility. We specialize in solutions like Application Services, Digital Product Engineering, AI/Automation, and ServiceNow. With over 3,000 employees, Milestone continues to drive industry-leading innovation through a people-first approach and collaborative work culture. Job Overview Milestone India is seeking a talented and dynamic Business Operations Analyst to join the Business Operations team. The role involves supporting Onshore Service Delivery Executives (SDMs) and Managers globally. You will analyze data, identify business opportunities, and improve operational efficiency. This position requires excellent attention to detail and the ability to work with multiple stakeholders. How You Will Make an Impact Review Business Policies & Processes: Analyze data and business information to identify opportunities for improvement and optimize operations. Financial Performance Reporting: Generate dashboards/reports on costs vs revenue for key customers. Identify cost-saving initiatives, billing leakages, and profitability opportunities. Cross-functional Collaboration: Work closely with executive management, delivery, sales, and finance teams to achieve company goals. Timecard Administration: Ensure accurate recording and billing of hours across multiple programs. Billing Analysis: Provide billing recaps and analysis for the delivery team to take corrective actions. Template Standardization: Standardize reporting templates for CSAT, QBRs, MBRs, and other KPIs. Customer NPS Reporting: Track and follow-up on customer NPS scores and provide reporting insights. SLA/KPI Reporting: Report on project SLAs, KPIs, and CPI index to measure performance. Process Automation & Centralization: Identify opportunities to centralize mundane tasks, automate processes, and reduce human errors. Vendor Feedback: Provide periodic feedback based on data and SLAs to improve efficiency and reduce costs. Financial Data Presentation: Present financial insights to key customers and internal stakeholders. Strategic Financial Planning: Experience in finance management, operations, budgeting, cost control, and M&A. Customer Billing: Centralize and validate billing accuracy across clients and vendors. Contract Management: Track SOW/CR renewals and ensure timely amendments and follow-up with stakeholders. Resource Tracking: Ensure resources are properly billed from day-1, tracking hires, terminations, and role movements. Adhoc Project Support: Handle new projects, assess, plan, and execute with support from the Team Lead. What You Will Need to Succeed Experience: At least 5-7 years in a Business Operations Analyst role, with 7-9 years of hands-on IT experience. Self-driven: Ability to work independently with minimal supervision. Analytical Skills: Strong analytical and organizational skills to enhance business performance and improve processes. Reporting Skills: Ability to generate insightful reports and present data to management and customers. Financial Acumen: Knowledge of finance and delivery to improve profitability and reduce delivery costs. Advanced Excel Skills: Strong proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Workday). Collaboration: Proven ability to build positive, constructive relationships with superiors, peers, and stakeholders. Agility: Willingness to stretch and contribute as needed. Exceptional Communication: Excellent verbal and written communication skills to interface with various teams. At Milestone, we believe in providing a collaborative, inclusive environment where employees are empowered to reach their full potential. By working at Milestone, you will have the opportunity to contribute to transformational IT solutions, enhance your skill set, and work with cutting-edge technologies.

KYC EDD Analyst II At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. This role is for the KYC EDD Analyst II as part of the operations function in the Compliance team, reporting to the Team Manager Compliance operations. In this role, Compliance EDD Analyst - II will be responsible to manage the speciality case work streams. In this role, candidates will be expected to work on the high net worth individual cases and deal with executive escalations for such customers. Through the investigation into the KYC documents, candidates will be expected to safeguard the customer experience by satisfying the compliance regulatory requirements. Additionally, candidates will have certain metrics to achieve as a part of business operations. Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of subject matter expertise for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you ll be doing (ie. job duties): Lead and execute comprehensive EDD on High-risk customers, transactions, and high-net worth individuals, ensuring thorough risk assessment. Review, analyze, and validate KYC information to ensure it aligns with internal policies, regulatory requirements, and quality standards. Identify, assess, and escalate suspicious activities with precision, providing clear and actionable recommendations. Complete review in a timely and efficient manner, ensuring application of risk based approach helping mitigating any AML risk and at the same time ensuring a good customer experience Make recommendations on process improvements to increase efficiency and accuracy Provide mentorship and guidance to junior analysts, fostering a culture of excellence and continuous improvement. Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Utilize an in-depth understanding of metrics to drive data-driven recommendations Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular insights, recommendations and feedback to Client Service Management Continuously add value through effective impact analysis, prioritization, root cause analysis and efficient execution of initiatives. Tackle routine problems, largely through precedent and referral to general guidelines What we look for in you (ie. job requirements): Years of experience: minimum 2 years of compliance experience (Enhanced Due Diligence [EDD]) Minimum Bachelor s degree or equivalent Knowledge of on-boarding checks, entity types and AML/KYC laws, guidelines (e.g. BSA, OFAC, FinCEN guidance), and rules for financial products & services Strong written/verbal communication, critical thinking, and problem-solving skills Experience working with Google Sheet, Google Doc, Excel, Word Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Multi-tasking ability, team-oriented, and a self-starter Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Ready to support in 24*7 environment Organized with a high level of attention to detail Work from the office 100%, no hybrid or work from home. Nice to haves: Knowledge of the cryptocurrency industry. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.