Helpdesk Support Jobs in Surat

Customer Convenience Executive Location: Surat Job Summary We are looking for a Customer Convenience Executive who will be responsible for the collection of all outstanding payments from clients. Responsibilities and Duties Manage and collect all outstanding payments from clients. Ensure that all customer information is accurate, including phone numbers and addresses. Convert non-service clients into service clients. Maintain a relationship with customers and ensure timely follow-ups. Work efficiently with MS Office and databases. Comfortable working with targets. Excellent communication and interpersonal skills. Strong problem-solving and critical-thinking abilities. Comfortable working both in the office and on the field. Work Experience 0 to 1 year of experience Employment Type Full-time

About Company: Casepoint is the trusted data discovery platform for large corporations and government agencies. Our mission is to transform data into actionable intelligence and responsive insights. Leveraging the power of AI and advanced analytics, our end-to-end eDiscovery platform empowers teams to seamlessly collect, preserve, and discover vast amounts of data from diverse sources. Number of positions currently vacant: 05 Job Description: The Technical Support Analyst is responsible for performing standard e-discovery data operations within the Casepoint platform, including data processing, ingestion, overlay, conversion, archive, deletion, and data export. You will be responsible for ensuring that data is handled according to customer specifications and eDiscovery standards while assisting in various technical tasks and reporting. Key job responsibilities: Assist in various eDiscovery workflows within the Casepoint platform, including data processing, data ingestion, overlay, data conversion, archive, deletion, and data export. Responsible for active monitoring of incoming product support requests. Ensure all information is recorded properly and managed as per defined standards. Perform ad-hoc data queries for reporting, and data analysis needs for internal and external teams. Responsible for adhering to standard quality control procedures on technical requests while finalizing all customer deliverables. Make sure to accomplish assigned work within a defined SLA/OLA matrix and shared priority. Create meaningful and understandable reports and charts to share data analysis results or conclusions with other team members or stakeholders. Periodically generate various reports for the Ticket Management system. Periodically monitor Casepoint platforms and generate agent, application, and processing Error log reports. Keep all stakeholders informed on request progress, time frame adjustments, data issues, escalated technical concerns, and any other pertinent information. Assist senior analysts in all aspects of data operations and technical support, and also learn from them. Update their skills and knowledge about the eDiscovery domain, litigation processes, and EDRM workflow. Get hands-on experience with Casepoint eDiscovery tools and technologies used for data analysis and review. Update their skills and knowledge about data management and analysis applications such as SQL, MS Access, and VBA. Gain knowledge of general reporting applications like Excel, Google Sheets, etc., which could be used to prepare data analysis or other ad-hoc requests. Ensure data security by maintaining the confidentiality and integrity of sensitive data and implementing appropriate security measures. Adhere to the procedures of the organization. Other duties as assigned. Candidate Requirements: Computer science or information technology-related degree with a focus on database administration or data analysis (or equivalent experience) Minimum 1-1.5 years of experience in the eDiscovery field Demonstrated ability to diagnose and resolve complex problems Oral and written communication skills that provide a strong and confident leadership presence Excellent communication and customer service skills Excellent client relationship skills include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to meet client requirements consistently A solid understanding of database design and management, data processing activities, and legal document review requirements Positive, team-oriented attitude Strong attention to detail and ability to manage multiple high-priority tasks Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion Desire/initiative to learn more advanced technical and design concepts Foster a teamwork environment Improve cross-application/work center knowledge Ability to work flexible shifts Compensation & culture: Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment. Location: Surat, India Qualification : Computer science or information technology-related degree with a focus on database administration or data analysis (or equivalent experience)

HR Assistant Company: WeeTech Solution Pvt Ltd Location: Surat, Gujarat, India Team Size: Currently 40 Employees WeeTech Solution Pvt Ltd, a dynamic IT company based in Surat, is expanding its team. With a current workforce of 40 employees, we are seeking an enthusiastic and detail-oriented individual to join us as an HR Assistant. As we continue to grow, we are dedicated to fostering a positive work culture and ensuring effective human resource management. Responsibilities: End-to-end recruitment and staffing processes. Support employee onboarding activities and orientation initiatives. Maintain and organize HR documentation in both digital and physical formats. Aid in payroll processing and leave management. Contribute to maintaining a positive work culture and fostering an ideal working atmosphere. Organizing employee engagement programs. Support in the development and implementation of industry-standard HR policies. Coordinate exit formalities for departing employees. Collaborate with the HR team and other departments to establish effective communication channels. Bridging the gap between management and employees. Qualifications and Skills: Excellent communication skills, preferably in English. Proficiency in MS Office & Google Workspace applications. Familiarity with recruitment portals and processes. Understanding of HR policies and basic team management. Proactive problem-solving attitude. Ability to work collaboratively and contribute to a positive work culture.

Experience: 0-1 Years Qualification: Graduated with any field Work Location: Surat, India Skills: Fluent in English verbal and written communication Client and audience query handling Prompt response over Product Chat box Co-ordination with Technical team Qualification : Graduated with any field

CRM Manager - Surat We are seeking a detail-oriented and proactive CRM Manager to develop, execute, and optimize CRM strategies to drive customer engagement, retention, and loyalty. This role requires a data-driven mind-set to analyse customer behaviours, segment audiences, and personalize customer communications. The CRM Manager will work closely with marketing, sales, and customer support to implement strategies that enhance the customer experience and maximize lifetime value. Roles & Responsibilities: Collecting and analyzing customer data. Develop and manage CRM strategies to drive customer engagement and retention. Handle correspondence, phone calls, and inquiries from clients and vendors. Plan and execute multi-channel CRM campaigns (email, SMS, etc.). Support Management functions. Analyze CRM campaign performance and customer engagement metrics. Create reports and dashboards to communicate CRM effectiveness to stakeholders. Identify improvements in the customer journey and suggest enhancements. Develop workflows and automation to streamline customer communications. Gather and analyze customer feedback to enhance the CRM system. Collaborate with customer service to address inquiries and improve satisfaction. Oversee CRM platform implementation, upgrades, and maintenance. Work with IT Developers to troubleshoot and customize CRM functionalities. Qualifications and Skills: Bachelor s degree in Marketing, Business, or related field. Minimum 1 years of experience in Customer Relation or relevant Field. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent organizational and multitasking abilities. Strong verbal and written communication skills. Ability to work independently with minimal supervision. High level of professionalism and confidentiality. Ability to prioritize and meet deadlines in a fast-paced environment. Qualification : Bachelors degree in Marketing, Business, or related field.

Job Description: We are seeking a dedicated Client Servicing Executive to join our team. The ideal candidate will be responsible for cultivating strong relationships with clients, providing exceptional after-sales service, and ensuring a positive client experience throughout their journey with our company. This role involves working closely with clients to address their needs and resolve any issues, while also assisting in training and providing guidance to client service teams. Key Responsibilities: 1. Client Relationship Management: Cultivate solid relationships with clients through exceptional after-sales service. Regularly engage with clients through phone calls, email communications, or face-to-face meetings to ensure ongoing satisfaction. Respond to client inquiries in a timely, professional, and efficient manner. 2. Client Onboarding and Support: Create a positive and seamless onboarding experience for new clients, ensuring they are fully integrated into the company's services. Identify and address clients initial concerns or dislikes about company products to foster trust and satisfaction. 3. Client Records and Data Management: Maintain accurate records of all existing and potential clients in the company s CRM system. Ensure that the correct terms of sale are entered into the client database to prevent billing issues and discrepancies. 4. Training and Guidance: Provide training to clients, helping them fully understand and utilize the services provided, enabling them to take full advantage of available benefits. Organize training seminars and workshops to improve client knowledge and product usage. 5. Team Support and Leadership: Offer guidance and training to client service employees, ensuring they have the skills and knowledge to serve clients effectively. Support the team in addressing client issues and escalating matters when necessary. Requirements: Education: Bachelor s degree in business administration or a related field. Experience: Proven experience working as a Client Servicing Executive or in a similar customer service role. Skills: Proficiency in Microsoft Excel for reporting and data analysis. Working knowledge of Customer Relationship Management (CRM) software. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Analytical mindset with problem-solving capabilities to address client concerns and issues. Exceptional communication and customer service skills. Attributes: Ability to work efficiently under pressure and meet deadlines. Detail-oriented, with a focus on accuracy and client satisfaction. What We Offer: Competitive salary and benefits. Opportunities for career development and growth. A collaborative, supportive, and dynamic work environment. If you are passionate about delivering excellent customer service and building lasting client relationships, we encourage you to apply for this rewarding position. Qualification : Bachelor's degree in business administration or an industry-related field.

About Us: Casepoint is a leading provider of comprehensive eDiscovery solutions through a secure, cloud-based platform. Trusted by top law firms and multinational corporations for their most significant legal matters, Casepoint has been on a growth trajectory for nearly a decade. As we expand globally, we are looking to grow our team with passionate, driven individuals who value collaboration, open communication, and a work hard, play hard mentality. Kindness and teamwork are core to our company culture. Job Openings: 2 Positions Available Key Responsibilities: Collaborate with internal teams to gain a deep understanding of the product and its documentation needs. Produce clear, high-quality documentation that meets internal and external standards. Write concise user interface text, online help, and developer guides. Create tutorials and guides for end-users across various applications and use case scenarios. Evaluate and optimize existing content, focusing on reuse and opportunities for single-sourcing. Manage, update, and maintain technical documentation across the organization. Work with product and marketing teams to adapt technical documentation for presentations and promotional use. Provide mentorship and training to other technical writers as needed. Requirements: Proven experience in technical writing for software documentation. Strong attention to detail with the ability to produce high-quality work. Ability to quickly grasp complex technical concepts and convey them in a simple, understandable way, using text and visuals. Required Skills & Experience: 1-5 years of experience in technical writing. Familiarity with Learning Management Systems (LMS), Agile methodology, and Camtasia. Bachelor's degree in English, Communications, Linguistics, or a related field (Master s degree is a plus). Strong proficiency in Microsoft Office Suite; experience with Confluence is a plus. Knowledge of SDLC, Snagit, RoboHelp is a plus. Compensation & Culture: We believe that a great work environment leads to outstanding results. At Casepoint, we foster a supportive and collaborative culture where talent is recognized and rewarded. We offer competitive compensation, career development opportunities, and a nurturing environment for our team members. Location: Surat Qualification : Bachelor's degree in English, communications, linguistics or related field(Master's degree, a plus).

Job Requirements Industry Digital and IT Recruiting, training and developing staff Making sure that staff get paid correctly and on time Pensions and benefits administration Approving job descriptions and advertisements Looking after the health, safety and welfare of all employees Organising staff training sessions and activities Monitoring staff performance and attendance Advising line managers and other employees on employment law and the employer's own employment policies and procedures Ensuring candidates have the right to work at the organisation Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives. Key skills required: Commercial awareness Effective organisational skills Ability to form working relationships with people at all levels Teamwork skills Interpersonal skills Meticulous attention to detail Numerical skills IT skills

C/C++ Developer Location: Surat Job Summary We are looking for a C/C++ Developer with expertise in these languages. Both experienced professionals and freshers can apply. The candidate should be able to join immediately. Responsibilities and Duties Design, build, and maintain efficient and reliable C++ code. Collaborate closely with other engineers to develop products. Work on extensions of existing products. Suggest and implement improvements on current products. Plan, design, develop, manage, document, test, deploy, and support new and existing modules. Work Experience 0 to 1 year of experience Employment Type Full-time

Business Analyst B2G Location: Surat Employment Type: Full-time Openings: 1 Experience: 1+ Year Responsibilities Engage with government portals to understand their needs, objectives, and constraints. Contact government authorities to gather requirements. Create detailed technical documentation, including business cases and process flows. Act as a liaison between government agencies and internal technical teams. Collaborate with project managers, developers, and QA teams to ensure successful project delivery. Support project planning, including timelines, budgets, and resource allocation. Participate in user acceptance testing (UAT) and ensure deliverables meet stakeholder expectations. Required Skills and Qualifications Bachelor s degree in Computer Science, Information Technology, Business Administration, or related field. Certifications like CBAP, CCBA, or PMP are a plus. 1+ year as a Business Analyst, preferably in the IT domain. Experience working with government clients or projects is highly desirable. Strong analytical and problem-solving skills. Proficiency in tools like MS Office, project management software. Excellent communication and interpersonal skills. Shift Timings Morning Shift Qualification : Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.

HR Generalist Location: Surat Job Type: Full-time Openings: 1 Experience: 2-4 Years Responsibilities Recruitment & Onboarding: Design and manage recruitment processes, assisting the recruitment team in achieving hiring objectives, and ensuring seamless onboarding experiences for new hires. Process Development: Develop and implement company-wide processes to streamline operations, including setting up OKRs (Objectives and Key Results) and performance monitoring systems. Employee Support: Act as a central point of contact for employees and managers, addressing queries, resolving concerns, and fostering a positive workplace environment. Payroll & Benefits: Oversee benefits enrollment, provide support for payroll processing, and assist with compensation reviews. Performance Management: Drive performance evaluation initiatives, guide goal-setting processes, and support career development and training opportunities. Policy Enforcement: Create, communicate, and enforce HR policies, procedures, and guidelines to ensure consistent application and alignment across the organization. Compliance: Ensure compliance with labor laws, company policies, and regulations (including POSH, anti-discrimination, and other workplace standards). HR Analytics: Manage HR analytics and reporting to provide actionable insights for organizational improvement. Onboarding & Exit: Oversee onboarding and exit processes to ensure smooth transitions and maintain a positive employee experience. Qualifications & Skills Bachelor s degree in Human Resources, Business Administration, or a related field. Proven experience as an HR Generalist or a similar role, with a strong focus on implementing OKR frameworks and performance monitoring systems. In-depth knowledge of HR best practices, employment laws, and compliance regulations. Exceptional communication, interpersonal, and problem-solving abilities. Proficiency in HR software, HRIS systems, and tools such as KEKA, ClickUp, and Microsoft Office Suite. Experience in process creation, implementation, and optimization across an organization. Familiarity with the OKR methodology and its application in driving organizational performance. Shift Timings Morning Shift Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

.Net MVC + React.js Developer Experience: Min 3 Years Position: 1 Education: Bachelor s or Masters Degree in Computer Science Location: Surat (WFO) Responsibilities : Develop and maintain web applications using the .Net MVC framework and React.js library. Collaborate with stakeholders to gather and analyze project requirements. Design and implement scalable and high-performance software solutions. Write clean, maintainable, and efficient code. Perform unit testing and troubleshooting to ensure application stability and performance. Collaborate with cross-functional teams, including designers and project managers, to ensure project success. Participate in code reviews to ensure code quality and adherence to coding standards. Assist in the deployment process and ensure smooth application deployment. Provide technical guidance and support to team members as needed. Stay updated with the latest industry trends and technologies related to .Net MVC and React.js. Qualification : Bachelors or Masters Degree in Computer Science

Shopify Developer Join Our Dynamic Team! We are a leading company specializing in building high-quality, custom Shopify websites that deliver outstanding e-commerce experiences. As a Shopify Developer on our team, you'll play a key role in crafting exceptional online stores that elevate our clients' brands and drive their success. Basic Requirements: Proven experience as a Shopify Developer with a strong portfolio of successful projects Expertise in Shopify Liquid, HTML, CSS, and JavaScript to customize and optimize themes Familiarity with integrating Shopify apps and third-party tools Understanding of SEO best practices to enhance site visibility and rankings Strong problem-solving abilities with a knack for troubleshooting technical challenges Bachelor s degree in Computer Science, Web Development, or a related field Key Responsibilities: Collaborate with design and development teams to create visually stunning, user-friendly Shopify websites Customize and implement Shopify themes to align with client branding and specifications Integrate third-party applications and tools to extend the functionality of e-commerce stores Ensure websites are responsive and provide a seamless experience across all devices Perform regular maintenance and updates to keep Shopify sites running efficiently Optimize websites for search engines to improve organic visibility and rankings Stay current with the latest Shopify features and industry trends to deliver cutting-edge solutions Provide technical support and guidance to clients and team members throughout the development lifecycle Qualification : Bachelors degree in Computer Science, Web Development, or a related field

About Us At OptimumBrew, we re a dynamic team of listeners, questioners, and collaborative problem-solvers. Our squad is smart, passionate, experienced, and always ready to get things done. With a core of 5+ certified frontend developers, our league of superheroes works in unison to tackle challenges and create innovative solutions. OptimumBrew stands out as a process-driven, adaptive, and human-first company. Your growth is just as important to us as the company s, both professionally and personally. Position: Web Development Project Manager We are seeking a passionate, skilled, and experienced Web Development Project Manager who thrives on building scalable and secure web applications. You ll be working with a talented pool of developers, collaborating and sharing your knowledge to enhance your team s capabilities and deliver exceptional web experiences. Primary Objectives: Lead web development projects from initial concept to successful launch. Roles and Responsibilities: Project Management: Oversee the entire web development lifecycle, from coding and design to testing and final support, ensuring that deadlines, quality, and project goals are met. Technical Change Management: Manage technical changes, source code, and documentation, adhering to best practices and maintaining smooth transitions. Coordination & Communication: Manage the coordination of all development stages, ensuring that every team member stays aligned with project goals and timelines. Architecture Guidance: Provide clear, insightful architectural guidance to ensure scalable, flexible, and efficient applications. Team Collaboration: Organize regular meetings with stakeholders and project members to discuss progress, roadblocks, and next steps. Planning & Execution: Create detailed project plans, track milestones, and ensure that resources are properly allocated to meet project deadlines. Web Architecture: Supervise the development of both frontend and backend architectures, optimizing for high performance, security, and scalability. Technical Skills You Should Have: Front-End Proficiency: Strong expertise in HTML, CSS, and JavaScript. JavaScript Frameworks: Familiarity with AngularJS (version > 2.0) or similar frameworks. Server-Side Skills: Proficiency in server-side programming languages such as PHP, Node.js. PHP Frameworks: In-depth understanding of PHP frameworks like Laravel. Database Knowledge: Familiarity with database technologies such as MySQL. Web Application Experience: Previous experience managing projects in high-volume web environments. Full SDLC Understanding: Solid knowledge of the entire Software Development Life Cycle (SDLC). Key Expertise: HTML, CSS, JS, Bootstrap, jQuery, Angular (version > 2.0), SCSS, PHP, Node.js, Laravel, MySQL. Qualification: Bachelor's Degree in Computer Science, Computer Engineering, or a related field (B.Tech, M.Tech, B.E., M.E. in CSE/IT). Experience: 5 to 10 years of experience in both technological and managerial roles. Work-Life Balance: 22 paid leaves, a 5-day work week, and an environment that prioritizes your well-being. Employee Benefits: Health insurance, life insurance, a pension scheme, and statutory benefits (PF & ESIC). Cultural Fit: A company that values good culture, with yearly picnics, annual sports days, monthly events, and vibrant festival celebrations. Timely Compensation: Salary on time and perks that support your career growth. If you're ready to lead exciting web development projects, work with an amazing team, and help shape the future of OptimumBrew, we'd love to hear from you! Qualification : Bachelors Degree in Computer Science or Computer Engineering, B.Tech (CSE/ IT), M.Tech (CSE/IT), B.E. (CE/IT), M.E.(CE/IT)

About Us We have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. OptimuBrew is known as a process driven, adaptive and human-first company, where your Growth is valuable to us, both professionally and personally. Job Description We are looking for talented AWS DevOps Engineer who are passionate and know-how the process of building scalable and secure functionality on top of the this platform. You will be associated with a qualified and experienced pool of people with whom you will build correlations by sharing your experience and growing your capabilities. Primary Objectives Design, implement, and manage scalable and secure cloud infrastructure on the AWS platform. Roles & Responsibilities Design and deploy scalable and highly available cloud-based solutions on AWS. Implement and maintain cloud infrastructure components, including virtual servers, storage, and networking. Optimize system performance and ensure high availability and reliability of production systems. Monitor and troubleshoot system performance, security, and network issues. Implement and maintain backup and disaster recovery strategies. Collaborate with development teams to facilitate the deployment of applications and services. Ensure compliance with security best practices and industry standards. Stay up-to-date with the latest AWS services and features, and make recommendations for their implementation. Provide technical support and guidance to team members and stakeholders. Document system configurations, processes, and procedures. Technical Skills You Should Have Strong experience in designing, deploying, and managing AWS cloud infrastructure. In-depth knowledge of AWS services such as EC2, S3, RDS, VPC, IAM, CloudFormation, etc. Experience with automation and configuration management tools. Proficiency in scripting languages (e.g., Bash, PHP). Solid understanding of networking concepts and security best practices in the cloud. Experience with monitoring and logging tools for cloud environments (e.g., CloudWatch, ELK stack). Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus. Strong problem-solving and troubleshooting skills. Excellent communication and collaboration abilities Key Expertise Designing, Deploying, and Managing AWS Cloudinfrastructure, EC2, S3, RDS, VPC, IAM, CloudFormation, Bash, PHP, CloudWatch, ELK stack, Docker, Kubernetes Qualification Bachelor s Degree in Computer Science or Computer Engineering, B.Tech (CSE/ IT), M.Tech (CSE/IT), B.E. (CE/IT), M.E.(CE/IT) Experience 1 to 5 years of experience in the technological role. Qualification : Bachelors Degree in Computer Science or Computer Engineering, B.Tech (CSE/ IT), M.Tech (CSE/IT), B.E. (CE/IT), M.E.(CE/IT)

About Us: At OptimumBrew, we are a team of thinkers, problem-solvers, and collaborators. Our team is smart, passionate, and experienced, and we re committed to getting things done. We are a league of superheroes that includes 10+ certified PHP & Laravel developers. OptimumBrew is a process-driven, adaptive, and human-first company where your growth both professionally and personally is our priority. Job Title: Junior Laravel Developer We are looking for passionate and skilled Junior Laravel Developers who have a solid understanding of building scalable, secure, and efficient systems using the Laravel framework. In this role, you ll work alongside an experienced and qualified team, where you ll have the opportunity to share your knowledge, gain valuable experience, and grow your technical expertise. Primary Objectives: Strong understanding of PHP programming language. Proficiency in SQL databases, HTML, CSS, JavaScript, and jQuery. Solid understanding of the Laravel framework. Complete training and demos provided by senior team members and team leads. Strong problem-solving attitude. Clear understanding of core OOP (Object-Oriented Programming) concepts. Collaborate effectively with team members. Roles & Responsibilities: Focus on improving back-end development skills. Actively seek guidance and support from senior team members, especially if you're a fresher. Follow best practices in SQL database management and logic development. Coordinate with team members to meet development goals and timelines. Technical Skills You Should Have: Strong logical thinking and development skills. Time management and task management skills. Relationship management skills with both colleagues and clients. Ability to explain your work and development processes to team members. Proficient in PHP and its frameworks, particularly Laravel. Familiarity with web development tools such as GitHub, Bitbucket, StackOverflow, etc. Competent in using IDE tools like vsCode, PhpStorm, and Chrome. Strong knowledge of SQL databases, MySQL Workbench, WAMP server, and local development environments. Strong debugging skills for code troubleshooting. Key Expertise: Laravel, PHP, HTML, CSS, JavaScript, jQuery, GitHub, Bitbucket, vsCode, PhpStorm, SQL databases, MySQL Workbench, WAMP Server, local development environments. Qualifications: Bachelor s degree in Computer Science, Computer Engineering, B.Tech (CSE/IT), M.Tech (CSE/IT), B.E. (CE/IT), M.E. (CE/IT), or a related field. Experience: 1 to 3 years of experience in PHP, Laravel, and backend development. Benefits: 22 Paid Leaves 5-Day Work Week Positive Company Culture Health and Life Insurance Pension Scheme Statutory Benefits (PF & ESIC) Timely Salary Payments Annual Picnic Annual Sports Day Monthly Team Events Festival Celebrations Qualification : Bachelors Degree in Computer Science or Computer Engineering, B.Tech (CSE/ IT), M.Tech (CSE/IT), B.E. (CE/IT), M.E.(CE/IT)

About Casepoint Welcome to Casepoint where innovation meets security in eDiscovery solutions! We re a cloud-based platform trusted by top law firms and multinational corporations to handle their most critical matters. For nearly a decade, we've been on a rapid growth trajectory, and now we're expanding our global team. At Casepoint, we celebrate a work-hard, play-hard culture, where teamwork, open communication, and kindness are at the heart of everything we do. Exciting News: We have 4 open positions and are looking for dynamic individuals to join our growing team! Position Overview What You'll Do As a Business Development Executive, your role will be both challenging and rewarding. Here s what you ll be up to: Sales & Market Research: Dive deep into understanding market trends and uncovering new opportunities. Competitor Analysis: Keep an eye on the competition to make sure we re always ahead of the curve. Social Media Research: Leverage platforms to gather insights that drive strategy. Business Development Activities: Actively pursue and cultivate potential clients to help Casepoint grow. Opportunity Tracking: Monitor leads, track conversions, and help boost revenue generation. Account Management: Build and nurture strong relationships with clients to ensure their needs are met. Other Duties: Be ready to jump in and help wherever your expertise is needed! To thrive in this role, you'll need to bring the following to the table: 1-3 years of experience in Business Development, Sales & Market Research, and Account Management. A Bachelor s or Master s degree in Business Administration, Marketing, or a related field. A proven track record in business development or sales. Strong analytical skills you can interpret data and trends like a pro. Communication and interpersonal skills that help you connect with clients and your team. A strategic mindset to help us capitalize on market opportunities. A passion for working in a dynamic environment and the ability to meet tight deadlines. At Casepoint, it s not just about the work it s about the people. Here s how we support our team: Fantastic Company Culture: We re all about collaboration, open communication, and recognizing talent. Competitive Compensation: We value our team and reward them with competitive salaries. Career Empowerment: We ll help you grow and develop your career with new opportunities. A Fun Work Environment: Team activities, celebrations, and a balance between hard work and play make Casepoint a great place to work. Location This position is based in Surat, India an exciting place to live, work, and grow! Apply today! Qualification : Bachelor/Master's degree in Business Administration, Marketing, or a related field.

About Casepoint Casepoint provides robust, secure, cloud-based eDiscovery solutions that empower leading law firms and multinational corporations to manage their largest matters with confidence. With nearly a decade of rapid growth, we re continuing our global expansion and are looking to add talented individuals to our team. At Casepoint, we value team collaboration, a work-hard, play-hard mentality, open communication, and kindness these core values define our culture. Number of Positions Currently Vacant: 30 Job Overview As a Software Engineer at Casepoint, you'll be the driving force behind the design, development, testing, and maintenance of software systems that help run our business smoothly. You ll work on high-quality software solutions that directly impact customer satisfaction and company efficiency. This isn t just about writing code it s about solving real-world problems and enhancing service through innovation. Key Responsibilities As a Software Engineer, your responsibilities will include: Customer Issue Ownership: Take full responsibility for customer issues reported, ensuring they are resolved efficiently. Troubleshooting & Diagnosis: Research, diagnose, and troubleshoot problems at a detailed level to provide accurate solutions. Development & Testing: Develop and test software modules based on specific requirements and deadlines. Customer Support: Provide customer support in a shift rotation to ensure timely issue resolution. Follow Coding Standards: Ensure adherence to organization coding standards and technical design. Version Control: Use TFS to Check-In/Check-Out code and update the status regularly. Technical Documentation: Prepare clear and concise technical documentation for resolved requests. Issue Escalation: Follow standard escalation procedures for unresolved issues, ensuring internal teams are engaged for timely resolutions. Team Knowledge Sharing: Share and transfer knowledge within the team for continuous improvement. Reporting: Provide daily activity reports to the Reporting Manager and adhere to organizational procedures. Required Skills & Experience To excel in this role, you should have: 1 to 5 years of experience in software development. Proficiency in ASP.NET, MVC, .NET Core, and C#. Experience with MS SQL Server, JavaScript, jQuery, AngularJS, and Web API. Knowledge of PGSQL, and Kendo UI is a plus. Ability to troubleshoot, analyze and resolve issues with a detail-oriented approach. Strong communication skills to interact with customers and internal teams effectively. Compensation & Culture At Casepoint, we believe that an excellent culture creates an excellent product. We recognize the hard work and talent of our team members and ensure they are supported in a nurturing environment that fosters collaboration. We reward talent with competitive compensation and provide career empowerment opportunities for growth. Job Location Surat, India Apply today and help us build the next generation of eDiscovery solutions!

About Us: Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters. On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, work hard, play hard attitude, open communication, and kindness mark Casepoint s culture. Number of positions currently vacant: 2 Job description: We are seeking Scrum Masters to fill two positions. You will work within our team s agile software development life cycle as a Scrum Master. You will be responsible for providing direction and managing development teams in self-organizing and self-governing units. As a Scrum Master, we expect you to build a trusting environment where issues can be raised without fear of blame or judgement, with an emphasis on problem-solving. Scrum Masters facilitate constructive discussions, effective decision making, and practice conflict resolution. Key job responsibilities: Project planning Coordinates creation of Release Planning Schedule and determines the length of sprint Assists the Scrum Team in creating user stories and their acceptance criteria Facilitate the various Scrum Events; Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective Support and educate product owner, especially with respect to grooming and maintaining the product backlog Ensure efficient communication between the Scrum Team and the Scrum Product Owner Remove impediments for the Scrum Team Test and validate product deliverables Adhere to Software Engineering Practices Required skills & experience: 2 to 3 years experience Required skills include Strong knowledge of Scrum theory, rules and practices, Coaching Agile practices, User story writing, Project risk management, Agile Estimating and planning. Preferred qualifications: Scrum Master Certification Knowledge and understanding of software engineering Basic knowledge of Azure DevOps(TFS) Compensation & culture: Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment. Location: Surat, India

Casepoint is a leading provider of comprehensive eDiscovery solutions, offering a secure, cloud-based platform trusted by top law firms and multinational corporations for their most significant matters. With almost a decade of consistent growth, Casepoint is now expanding its global team. Our culture thrives on collaboration, a hard-working yet playful attitude, open communication, and kindness. We are currently hiring for 10 open positions. We are looking for Software Testers to join our team. In this role, you will be responsible for the quality assurance phase of the software development process. Both automated and manual testing will be part of your responsibilities to ensure the software is ready for deployment. This role plays a critical part in ensuring the software meets high-quality standards, requiring accurate documentation and repeatable processes. Key Responsibilities: Oversee the complete testing lifecycle, adjusting based on project needs. Adhere to Casepoint s established testing procedures and guidelines. Generate and execute test scripts and cases as directed by the Test Lead. Conduct tests and meticulously record results. Identify, document, and report bugs according to internal protocols. Provide daily progress reports to your manager. Required Skills & Experience: 0.6 to 3 years of experience in software testing. Strong understanding of the Software Testing Life Cycle (STLC). Experience with bug tracking and reporting. Ability to create test cases and scenarios. Good documentation skills. Hands-on experience with Automation tools like Selenium, JMeter, LoadRunner, etc. Compensation & Culture: We believe an excellent culture leads to excellent products. At Casepoint, we value our team members and provide an environment that fosters camaraderie and support. Competitive compensation, along with career development opportunities, is offered. Location: Surat, India