Helpdesk Ticketing Jobs in Mumbai

Job Title: IT Officer / IT Executive About Us: At BSM, we are a global team of over 20,000 seafarers and 2,000 shore-based professionals, working across 30+ locations and managing a fleet of 650 vessels. Together, we are committed to responsible operations, ensuring the safety of our people, our fleet, and the environment. As a family-owned, multinational business, we take pride in our culture of togetherness, learning, and innovation. With a workforce representing over 80 nationalities, our diversity is our greatest strength driving innovation and setting new industry standards. Join BSM and become part of a forward-thinking organization that is shaping the future of global shipping and enabling seamless international trade. Job Objective: As an IT Officer, you will support the IT Manager in managing day-to-day IT operations within the SMC (Ship Management Centre). You will play a key role in maintaining the IT infrastructure, ensuring seamless connectivity, supporting infrastructure projects, and assisting in IT procurement and user support. Your contributions will help ensure that BSM s IT systems act as effective enablers for business success. Key Responsibilities: Ensure continuous 24x7 connectivity to BSM applications and vendor systems, minimizing downtime for the SMC office. Plan and conduct regular maintenance of IT systems, coordinating planned downtimes to minimize disruption to operations. Assist the IT Manager in liaising with vendors and procuring IT equipment as per organizational requirements and policies. Provide day-to-day IT support to users, resolving technical issues and ensuring uninterrupted workflow. Support the IT Manager in budget management for local IT needs when required. Lead or contribute to standalone IT projects, ensuring alignment with BSM standards and policies, under the guidance of the IT Manager and TDC management. Qualifications & Experience: Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). A Master s degree in Computer Science is advantageous. Industry certifications such as Microsoft, Cisco, or equivalent are a plus. Technical Skills: Experience managing SAN storage infrastructure in virtual environments. Hands-on experience with VMware vSphere. Strong understanding of Microsoft Active Directory and Windows Server 2008/2012 environments. Experience with Microsoft System Center and SQL Server 2008/2012 clustering. Familiarity with Microsoft Exchange 2010, including online archiving. Strong networking skills, particularly in virtual infrastructure and WAN connectivity. Experience with High Availability (HA), Disaster Recovery (DR), and Business Continuity Planning (BCP). Strong security mindset with a good grasp of the OSI Reference Model. Solid understanding of Microsoft Cloud / Office 365. What We Offer: Clear career development pathways with ample opportunities for professional growth. Technical and soft skills training programs to enhance your expertise. Comprehensive health insurance for you and your family. Annual performance-based bonus. Be part of a diverse and inclusive workforce, representing over 80 nationalities. Flexible work opportunities to support work-life balance. Join the ever-growing Schulte Group family and make your mark in the global shipping industry! Qualification : BA/BS in computer science related field or equivalent experience.

IT Engineer | IT Support | Network Troubleshooting | Desktop Support | Noida Location: Noida, Uttar Pradesh, India Position: IT Engineer Shift Timing: Flexible / 24x7 Qualification: B.Tech Job Description: We are looking for a highly motivated IT Engineer to join our team in Noida. In this role, you will be responsible for providing technical support for desktops, data, and server management. You will be tasked with installing and maintaining hardware and software, troubleshooting networking issues, and supporting the application build deployment on both client and cloud infrastructure. This role requires a proactive approach to network troubleshooting, IT helpdesk support, and ensuring smooth day-to-day operations. Key Responsibilities: Hardware & Software Management: Install, configure, and maintain hardware components and computer peripherals. Ensure regular updates and upgrades to operating systems and software. Networking & Connectivity Support: Troubleshoot and resolve networking issues, ensuring seamless connections and network stability for all users. Technical Support: Provide daily desktop support, assisting with technical issues related to data and server management. Offer IT support for end-users, including troubleshooting and resolving issues remotely. System Changes & Documentation: Perform system changes in compliance with organizational policies. Maintain comprehensive technical documentation for future reference and cross-functional collaboration. Application Deployment: Support the application build deployment process on client infrastructure and cloud infrastructure, ensuring smooth operation. Database & IIS Knowledge: Utilize basic knowledge of databases and IIS for troubleshooting and support tasks. 24x7 Support: Be comfortable working in a 24x7 shift environment and provide support during night shifts or weekends as required. Required Skills and Experience: B.Tech in Computer Science or a related field. Experience in providing IT support and managing helpdesk services. Hands-on experience with desktop support, including installation, troubleshooting, and maintenance of hardware and software. Strong understanding of networking, network troubleshooting, and connection issue resolution. Basic knowledge of databases and IIS (Internet Information Services). Excellent communication and problem-solving skills to support end-users effectively. Willingness to work in 24x7 shift schedules and potential relocation to Noida. Preferred Skills: Knowledge of cloud infrastructure and deployment processes. Experience with server management and data management systems. Familiarity with IT ticketing and documentation systems for efficient issue tracking. Qualification : B.Tech in Computer Science or a related field.

IT Admin Trainee Location: Mumbai Experience: 0 1 year Functional Area: Software Development Eligibility Criteria We are looking for fresh IT graduates from any discipline who demonstrate excellent communication skills, strong academic performance, and solid logical thinking abilities. Key Responsibilities Provide first-level support for hardware issues related to desktops, laptops, printers, and peripherals. Assist with installation, configuration, and troubleshooting of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and other software. Support device setup, software installations, and resolve network connectivity issues. Maintain and update IT asset inventory and documentation. Assist with onboarding and offboarding processes, including device setup and account creation. Escalate unresolved technical issues to senior IT staff or external vendors. Primary Skills Basic understanding of computer hardware and peripheral devices. Familiarity with Microsoft 365 applications and cloud services. Knowledge of Windows OS and basic troubleshooting techniques. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Enthusiasm to learn new technologies and take initiative. Secondary Skills Performance-driven attitude. Innovative mindset. Strong attention to detail. This is a great opportunity to start your IT career and grow in a fast-paced, technology-driven environment.

Job Description: IT Support Specialist (Oracle & Ecosys) Experience: 2-3 Years Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred) Job Description: We are looking for an IT Support Specialist to join our team, responsible for supporting and maintaining Oracle databases and the Ecosys web-based application. This role requires a strong understanding of Oracle database concepts and the ability to perform technical troubleshooting, manage users and roles, and ensure smooth operation of integrated systems. In this role, you will be responsible for performing various database administration tasks, ensuring high availability and performance of the system, and providing technical support for Ecosys integration. You will work closely with both internal and external technical teams, including Ecosys Hexagon and USA counterparts. Key Responsibilities: SQL Queries & Database Administration: Perform SQL queries on the database for data retrieval, updates, and troubleshooting. Create and maintain users and roles in Oracle and Ecosys web-based applications, assigning appropriate privileges as necessary. Perform database tuning and performance monitoring to ensure efficient database operations. Handle alerts monitoring and troubleshoot any database-related issues as they arise. Technical Troubleshooting & Integration Support: Provide technical support for integration-related issues between Oracle databases and the Ecosys web application. Troubleshoot and resolve any technical issues related to Oracle database performance and Ecosys system integration. Perform general troubleshooting for integration problems, escalating as necessary for advanced support. System Configuration & Management: Install, configure, and upgrade Oracle server software and related products. Handle application and service start/stop processes for the Oracle and Ecosys applications. Complete project setup and project adjustments within Ecosys. Collaboration & Communication: Interface with Ecosys Hexagon & USA counterparts for technical support, ensuring effective communication and resolution of issues. Collaborate with peers, co-workers, and managers to troubleshoot issues, share knowledge, and optimize systems. General IT Support Duties: Maintain effective working relationships with peers, co-workers, and managers. Perform a wide variety of duties and responsibilities with accuracy and speed under time-sensitive deadlines. Qualifications: Experience: 2-3 years of IT support experience, with a focus on Oracle database administration and integration troubleshooting. Hands-on experience with Oracle database management and performing basic troubleshooting and tuning. Experience with Ecosys web-based applications is a plus. Technical Skills: Strong knowledge of SQL and experience writing SQL queries for data retrieval and updates. Good understanding of Oracle core database concepts and the ability to perform basic database management and troubleshooting. Familiarity with Ecosys web-based applications, including user role management, system configuration, and troubleshooting integration issues. Communication & Interpersonal Skills: Excellent interpersonal, communication, and organizational skills. Ability to work collaboratively in a team environment and maintain effective relationships with peers, co-workers, and external technical teams. Strong ability to work under pressure, handling time-sensitive issues and meeting deadlines. Education: Bachelor's degree in Computer Science, Engineering, or a related technical field preferred. What We Offer: Competitive salary and benefits. Opportunity to work in a collaborative, fast-paced environment. Exposure to cutting-edge technologies and systems. Supportive team culture with opportunities for career growth and professional development. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred)

IT Support Engineer / System Administrator Location: Mumbai Reporting To: Lead IT Infrastructure About the Role We re looking for a proactive and technically sound IT Support Engineer / System Administrator to join our growing IT team. In this role, you'll manage day-to-day IT operations, support internal users, and maintain the stability, performance, and security of our IT infrastructure across systems and networks. You ll be responsible for ensuring seamless technology operations across platforms Windows, macOS, network devices, cloud tools, and security systems. Key Responsibilities System & Device Management Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows and macOS environments. Deploy and manage software, drivers, and operating system updates across all user systems. Maintain IT asset inventory and track hardware, accessories, and mobile devices using asset management tools or spreadsheets. User & Access Management Manage users, groups, and permissions via Active Directory and Microsoft 365 Admin Console. Support onboarding and offboarding processes in collaboration with HR and Operations ensure timely device provisioning and deactivation. Network & Security Operations Set up and manage firewalls, routers, switches, VPNs, and wireless access points to ensure secure and reliable connectivity. Configure and manage VPN access for remote employees and secure inter-office communication. Implement and monitor endpoint protection, antivirus, and malware defense tools. Perform regular system audits to ensure compliance, performance, and data protection. MDM & Remote Device Management Configure and manage MDM solutions like Microsoft Intune and Jamf to enforce security policies and manage devices remotely. IT Support & Troubleshooting Provide L1/L2 support for user issues related to hardware, software, email, VPN, printers, and connectivity. Use IT ticketing systems for issue tracking, prioritization, and resolution. Offer critical IT support during live events, production peaks, or project deliveries. Documentation & Compliance Create and maintain documentation: system configurations, procedures, issue logs, and troubleshooting guides. Support internal and external IT audits with system logs, reports, and policy documentation. Help define and enforce IT usage, security, and access policies. Skills & Qualifications Bachelor s degree in Computer Science, IT, or a related field. 4+ years of hands-on experience in IT support or system administration roles. Strong knowledge of Windows OS, macOS, and core networking principles. Experience with Active Directory, Microsoft 365, and cloud collaboration tools. Working knowledge of MDM platforms (Microsoft Intune, Jamf) and endpoint security tools. Familiarity with configuring firewalls, VPNs, and enterprise networking equipment. Strong problem-solving skills and a user-first mindset. Ability to work independently, prioritize issues, and support users both on-site and remotely. You ll be part of a dynamic team that values innovation, reliability, and continuous learning. This is a hands-on role with direct impact keeping our people connected, productive, and secure every day. Qualification : Bachelors degree in Computer Science, IT, or a related field

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

L3 Support / Software Engineer Location: Mumbai Main Responsibilities: Develop and implement fixes, test, deploy, support, maintain, and enhance applications. Coordinate with developers and business analysts to understand functionalities, resolve issues, and implement necessary changes. Troubleshoot and resolve complex problems and technical issues efficiently. Maintain and manage existing Level 3 support bases. Exhibit strong debugging skills to identify and fix issues promptly. Handle configuration management activities. Manage release and deployment tasks. Track defects and provide timely updates. Participate in planning and reporting activities. Qualifications & Work Experience: Bachelor s degree in Engineering (BE/B.Tech) or MCA. 2 to 4 years of relevant experience. Prior experience in the Insurance domain is mandatory. Technical Skills: Proficient in C#, ASP.NET, MVC 4/5. Strong knowledge of SQL and database concepts. Experience with Web Services: WCF, REST. Hands-on experience with Kendo UI controls, HTML, CSS, jQuery, and JavaScript. Familiarity with Entity Framework 6.0. Personal Skills: Strong teamwork and collaboration abilities. Proactive attitude with a willingness to take initiative. Effective communication skills. Supportive of team members and able to work in a fast-paced environment. Qualification : Bachelors degree in Engineering (BE/B.Tech) or MCA

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Infrastructure Support Analyst - AWS Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all major liquid asset classes worldwide. We are a technology- and data-driven firm applying a scientific approach to investing. Our culture of collaboration and innovation empowers us to solve complex challenges and deliver superior results for our investors. Role Overview As an Infrastructure Support Analyst (AWS), you will play a critical role in maintaining, supporting, and optimizing QRT s cloud infrastructure. You will work closely with trading, research, and business teams to ensure reliable and scalable cloud services that underpin our technology platform. Key Responsibilities Cloud Infrastructure Management: Design, build, and support cloud-based services primarily on AWS to enable robust trading, research, and business operations. Cross-Team Collaboration: Partner with traders, researchers, and business stakeholders to drive cloud adoption and resolve infrastructure-related challenges. Cloud-First Problem Solving: Implement scalable, secure, and efficient solutions with a cloud-first mindset. Support Critical Infrastructure: Maintain essential systems supporting research technology, trading platforms, market execution, and data processing pipelines. Required Skills & Experience Minimum 2 years of hands-on experience with AWS, including core services such as EC2, S3, VPC, IAM, and Lambda. Strong scripting ability in Python and Bash to automate cloud operations and infrastructure tasks. Familiarity with containerization and orchestration tools like Docker, ECS, and Kubernetes. Experience with configuration management and infrastructure as code tools such as Ansible and Terraform. Working knowledge of Linux and Windows operating systems. Passion for infrastructure engineering and platform support in fast-paced environments. Excellent problem-solving aptitude combined with strong business analytics skills. Preferred Qualifications Certifications such as AWS Certified Solutions Architect, AWS SysOps Administrator, or Linux certifications are a plus. Prior experience supporting infrastructure in trading or financial services environments is advantageous. Opportunity to work with cutting-edge cloud technologies in a high-impact quantitative finance setting. Collaborative and inclusive work culture emphasizing innovation and teamwork. Professional growth and continuous learning opportunities. Competitive salary and comprehensive benefits. Initiatives promoting work-life balance and employee well-being.

Infrastructure Support Engineer - AWS Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all liquid asset classes worldwide. We combine data, research, technology, and trading expertise to solve complex challenges through a scientific investment approach. Our culture of innovation and collaboration drives us to deliver high-quality returns for our investors. Role Overview As an Infrastructure Support Engineer (AWS), you will be instrumental in maintaining, optimizing, and securing QRT s cloud infrastructure. You will collaborate closely with development teams, DevOps, and system administrators to ensure the seamless operation of cloud-based applications and services critical to business success. Key Responsibilities Maintain a highly available, scalable, and secure AWS cloud infrastructure. Diagnose and resolve complex AWS infrastructure issues efficiently and proactively. Develop automation scripts using Terraform, CloudFormation, and other infrastructure-as-code tools. Monitor cloud infrastructure performance and optimize cost-effectiveness. Collaborate with development teams to support deployment and operation of applications on AWS. Evaluate and recommend emerging cloud technologies to enhance reliability, scalability, and security. Required Skills & Experience Extensive hands-on experience with AWS services including EC2, S3, VPC, IAM, CloudWatch, and others. Proficiency in scripting languages such as Python and Bash for automation and troubleshooting. Practical experience with configuration management and IaC tools like Ansible and Terraform. Familiarity with containerization and orchestration technologies such as Docker, ECS, and Kubernetes. Strong problem-solving skills with the ability to diagnose software errors, configuration issues, and incidents independently. Experience working within Agile development environments. Solid background in administering and troubleshooting Linux and Windows operating systems. A dynamic work environment driven by innovation and collaboration. Opportunities to work on cutting-edge cloud infrastructure in a quantitative finance setting. Professional development, certifications, and continuous learning support. Competitive compensation and comprehensive benefits. Commitment to work-life balance and employee well-being. Equal Opportunity Statement QRT is an equal opportunity employer. We embrace diversity and empower employees to work openly and respectfully to achieve collective success. Our initiatives promote professional achievement alongside a healthy work-life balance.

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Service Desk

Description Responsible for administration of Engineering Applications & Data Management. Administrator responsibilities with oversight of multiple Engineering Applications. Manage CAD 2D & 3D ( Autocad,Microstation,SP3D,Aveva E3D ,ProjectWise, Revit,Civil 3D) system configuration, and continuously drive functional and operational excellence through workflow management. Continuously assess system architecture and business processes to contribute to strategic planning. Providing Engineering Application technical support to Company s Engineers Manage and troubleshoot configuration and operational parameters for all Engineering Applications. Develop and maintain different CAD templates, drafting/modeling standards and registry setting files, etc. in accordance with Company standards. Create macros to simplify and automate the manual processes. Support all end users, establishing document standard processes and procedures, implement best practices, and help facilitate across functional departments Develop and optimize the workflows and interface to the company Work within Team to perform root cause analysis debug software issues and work to develop, test, and implement fixes to prevent a recurrence. Installation of Engineering Application and including planning and implementation of upgrades and patches Manage licenses for all CAD & Engineering Applications software modules Provide CAD support as needed. Qualifications Bachelor of Engineering from Mechanical/Civil /Electrical Engineering. Proficiency with the following Software: AutoCAD, Revit, Civil 3D,Bentley,SP3D. Drafting, 2D & 3D Modeling. knowledge of Programming or Powershell script. Qualification : Bachelor of Engineering from Mechanical/Civil /Electrical Engineering.

Job Title: Junior Data Center Engineer Location: Mumbai Experience: 1-5 Years Job Summary: We are looking for two enthusiastic and technically adept Junior Data Center Engineers to support the day-to-day operations at our Mumbai data center. Under the guidance of a Senior System Administrator, the ideal candidates will assist in hardware installations, monitoring, troubleshooting, and maintaining both physical and virtual infrastructure. Key Responsibilities: Hardware Installation & Maintenance: Assist in the installation and maintenance of servers, network devices, and racks. Environment Monitoring: Monitor key data center environmental factors such as temperature, humidity, and power to ensure optimal conditions. Troubleshooting: Perform basic troubleshooting of hardware and network issues, escalating more complex problems as needed. Remote Hands Support: Provide support for remote hands requests and coordinate with internal teams for resolutions. Inventory Management: Maintain accurate inventory of IT assets and ensure proper documentation for all equipment. Patching & Cabling: Assist in the patching, cabling, and labeling of equipment for organization and efficiency. Incident Handling: Follow SOPs for incident handling, escalation, and reporting to ensure smooth operations. Security & Compliance: Ensure compliance with physical security and access protocols for the data center. Scheduled Maintenance & Upgrades: Participate in scheduled maintenance and upgrades of data center infrastructure. Technical Skills: Operating Systems: Basic understanding of Windows and Linux operating systems. Networking: Familiarity with networking concepts such as IP, DNS, DHCP. Virtualization: Exposure to virtualization platforms like VMware and Nutanix (preferred). Data Center Operations: Knowledge of data center hardware components and operations. Monitoring & Ticketing Tools: Experience working with monitoring tools and ticketing systems. Hardware Handling: Comfort with hardware handling, cabling, and labeling. Soft Skills: Communication: Good communication and interpersonal skills to effectively collaborate with internal teams and vendors. Willingness to Learn: Eagerness to learn and adapt to new technologies in the data center environment. Attention to Detail: Strong attention to detail with a focus on documentation and operational accuracy. Adaptability: Ability to work in shifts and handle pressure in a fast-paced environment. Team Player: Proactive and collaborative attitude to contribute effectively to team success. Preferred Qualifications: Education: Diploma or Bachelor s degree in Computer Science, IT, or a related field. Certifications: Certifications such as CCNA, CompTIA A+, or equivalent (preferred but not required). Dynamic Environment: Be part of a fast-paced and innovative data center team, supporting critical infrastructure operations. Learning Opportunities: Gain hands-on experience in both physical and virtual environments with exposure to cutting-edge technologies. Growth Potential: Opportunity to expand your skill set and grow within a rapidly evolving field. Qualification : Diploma or Bachelors degree in Computer Science, IT, or a related field

Job Title: Security Automation Engineer Location: Mumbai Education: Graduate / Post-Graduate in Computer Science, Engineering, or a related field Experience: 2 8 years in IT / IT Security (Minimum 2 years in security automation or relevant role) Role Overview We are looking for a Security Automation Engineer with a strong foundation in scripting, system administration, and security tooling. In this role, you'll be responsible for automating key security functions, integrating security tools with enterprise systems, and enabling security visibility across infrastructure through dashboards and reporting. If you re passionate about automating security operations and building scalable security workflows, we want to hear from you. Key Responsibilities Security Tooling Implementation: Evaluate and implement new security tools and technologies aligned with organizational needs. Tool Integration & Automation: Automate security operations by integrating various tools and platforms using APIs, custom scripts, and automation frameworks. Ticketing System Integration: Link security tools with ITSM/ticketing platforms to streamline incident and alert workflows. Dashboard & KPI Automation: Develop scripts/tools for automated generation of security dashboards and KPI reports. CI/CD Security Integration: Collaborate with DevSecOps teams to build and enhance secure CI/CD pipelines, embedding security controls into the SDLC. Internal Enablement & Training: Provide internal training and documentation to help teams safely adopt and manage automation scripts. Cross-Functional Collaboration: Work closely with IT, DevOps, and security teams to ensure effective and secure automation implementations. Required Skills & Experience Technical Skills: Scripting & Automation: Hands-on experience with scripting languages such as PowerShell, Shell, Python, Perl, Ruby, Go, Groovy, and Helm. Tooling & Integration: Experience in automating and integrating tools through REST APIs, CLI, or other interfaces. System Administration: Proficiency in UNIX/Linux environments installation, configuration, and troubleshooting. Networking Fundamentals: Strong understanding of OSI layers, TCP/IP, and general networking concepts. Application Stack Management: Exposure to application servers like Tomcat, JBoss, Apache, NGINX, and Ruby, etc. Programming Background (Basic): Ability to write and understand code for automation and tool integration. Preferred Qualifications Bachelor s or Master s in Computer Science, Information Security, or a related technical field. Prior experience in security automation, DevSecOps, or security operations. Exposure to CI/CD environments and security tooling within development pipelines. Core Competencies Problem-Solving: Ability to break down complex security tasks and automate them efficiently. Collaboration: Strong team player with experience working across departments. Communication: Effective verbal and written skills, especially for internal knowledge sharing. Security Mindset: Proactive approach to improving security posture through automation. Be part of a modern security team driving automation-first security operations. Work with cutting-edge tools and cloud environments. Collaborate with skilled professionals in a cross-functional setup. Opportunity to create impact by improving security visibility and efficiency. Competitive compensation and growth opportunities. Qualification : Graduate / Post-Graduate in Computer Science, Engineering, or a related field