High Level Reporting Jobs in Bengaluru

Job Title: Finance Associate Location: Bangalore Department: Finance Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to transforming institutional access to the cryptocurrency markets. By blending traditional finance with cutting-edge technology, we are solving the industry's most pressing challenges. As the leading solution provider for all digital asset strategies, FalconX empowers clients to navigate the rapidly evolving world of cryptocurrency with confidence, clarity, and ease. Our clients range from large financial institutions to innovative startups, and we are building the connective infrastructure that bridges conventional financial markets and the world of digital assets. What You ll Do As a Finance Associate at FalconX, you will play a critical role in ensuring accurate financial operations and reporting within the organization. You will support the team with key accounting tasks, reconciliations, reporting, and audits while helping streamline processes for optimal financial outcomes. Key Responsibilities Maintain & Reconcile General Ledger Accounts: Prepare and post journal entries with appropriate supporting documentation. Reconcile balance sheet accounts such as cash, prepaid expenses, accruals, and intercompany accounts using NetSuite. Support crypto wallet reconciliations, ensuring that on-chain balances align with internal records. Month-End & Year-End Close: Assist with the timely and accurate month-end and year-end closing processes, including completion of checklist items in FloQast. Prepare monthly schedules and ensure they tie to the general ledger. Identify and correct posting errors during the close process. Prepare Financial Reports: Run monthly financial reports and trial balances from ERP systems (e.g., NetSuite, Oracle). Compile supporting schedules for balance sheets and income statements, assist with variance analysis and provide account-level explanations. Cross-Functional Collaboration: Collaborate with Operations, Platform, and FP&A teams to confirm data accuracy for financial transactions and journal entries. Follow standardized coding rules for vendors, departments, and accounts to ensure consistent reporting. Internal Controls and Compliance: Adhere to internal controls over financial reporting, following established approval and documentation procedures for all journal entries. Support audit and control reviews, assisting with PBC documentation and responding to auditor inquiries. Payroll Reconciliation: Reconcile payroll reports from systems like Rippling to the ERP (NetSuite) GL entries. Record recurring payroll and benefit journal entries and support the team in managing payroll-related liabilities. Prepaid and Accrual Management: Update and amortize prepaid expense schedules using ERP templates. Record standard accrual entries for open invoices or unbilled expenses, ensuring all balances are reconciled. Bank Reconciliation: Conduct weekly reconciliations for fiat bank accounts, investigate unmatched transactions, and coordinate with the Treasury and Opex teams for settlement confirmation. Budgeting and Forecasting Support: Provide historical data and expense trends to support the FP&A team with planning and budgeting. Help track recurring vs. non-recurring items during budget-to-actual reviews and maintain allocation files. Financial Analysis & Reporting: Assist in analyzing monthly account fluctuations and identify significant variances. Build reconciliations and basic dashboards for reporting purposes. Success in the Role Own the general ledger reconciliations to enable smooth and on-time month-end close. Partner with Trading, Treasury, and Operations teams to validate data and ensure proper GL treatment. Demonstrate a passion for working in a fast-paced, dynamic environment with a strong initiative to learn and grow. Maintain high levels of accuracy and attention to detail, ensuring all tasks are executed with precision. Exhibit the ability to multitask efficiently under pressure while meeting deadlines and achieving departmental goals. Required Qualifications Educational Background: Bachelor s degree in Accounting, Finance, or related field. Professional certifications (e.g., Chartered Accountant (CA), CPA) preferred. Experience: 3 5 years of relevant experience in accounting and finance. Experience working in financial institutions or financial services start-ups is preferred. Familiarity with IFRS and US GAAP reporting standards. Technical Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Familiarity with NetSuite or other ERP systems. Strong analytical skills and the ability to interpret complex financial data. Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to present complex concepts clearly and concisely. A collaborative mindset, with the ability to work across multiple teams and interact with stakeholders at various levels. Other Skills: Detail-oriented with a focus on accuracy in financial data management. Ability to work independently with great initiative. Prior experience in cryptocurrency markets is advantageous but not required. Innovative Environment: Join a dynamic team at the intersection of traditional finance and the emerging crypto market. High-Growth Opportunity: Be part of a rapidly scaling organization with access to cutting-edge technology and the evolving landscape of digital assets. Collaborative Culture: Work alongside industry leaders and innovators who share a commitment to making crypto markets accessible and transparent. Competitive Compensation: Enjoy a comprehensive salary and benefits package with opportunities for career growth and development. If you are eager to be a part of an industry-defining company at the forefront of the crypto revolution, we want to hear from you. Join FalconX and help shape the future of digital asset trading and institutional access! Qualif...

Spare Parts Manager Crushing & Screening Location: Bangalore Experience: Minimum 5 years in the crusher industry Industry Type: Engineering & Construction Education: BE / Diploma in Mechanical Engineering Role Category: After-Sales Service & Repair Job Description We are seeking a skilled and dynamic Spare Parts Manager with strong domain expertise in the Crushing & Screening industry. The ideal candidate will be responsible for managing spare parts sales, product support, customer service, and warehouse coordination, ensuring smooth after-sales operations and customer satisfaction. Key Responsibilities Drive sales of spare parts specifically for crushing and screening equipment. Understand technical specifications and customer requirements to offer the right parts solutions. Coordinate service repairs and timely delivery of parts in collaboration with internal teams. Conduct regular visits to existing and prospective customers to identify and convert sales opportunities. Respond promptly to customer feedback and parts inquiries, ensuring a high level of customer satisfaction. Monitor and follow up on payment collections in alignment with sales and delivery commitments. Collaborate with service teams to fulfill customer requirements efficiently. Build and maintain strong relationships with customers and internal stakeholders. Required Skills & Experience Strong technical knowledge of crushing and heavy equipment parts. Proven track record in spare parts sales and after-sales support within the crushing industry. Proficient in MS Office, ERP systems, and sales reporting tools. Excellent communication skills in English, Hindi, and at least one regional language. Good mechanical aptitude and ability to understand equipment diagrams and parts manuals. Willingness to travel extensively across India to support business growth. Ability to lead, guide, and mentor service and internal sales teams. Preferred Candidate Self-motivated and target-driven with a customer-first approach. Strong negotiation, relationship management, and problem-solving skills. Organized and proactive in managing multiple priorities and customer expectations. Qualification : BE / Diploma in Mechanical Engineering

Job Title: Area Manager PL Prime Location: Bengaluru Experience Required: 1 2 years Minimum Qualification: Graduate Job Purpose This position at Bajaj Finance Ltd. is designed for a driven professional to lead and manage Personal Loan (PL) Prime operations. The role involves data-driven decision-making, campaign execution, cross-functional coordination, and frontline team leadership to drive loan and insurance business through lead conversion and field activity. Key Responsibilities Achieve and exceed business targets across products, including bundled and non-bundled loans and insurance, through lead fulfilment and on-ground field activity. Own and manage all business channels under your purview. Recruit, manage, and develop a high-performing team of off-roll field executives (FOS). Monitor and maintain delinquency levels in line with product segment norms. Address customer complaints and ensure timely resolution of escalations. Drive and monitor key performance indicators such as conversion rates, productivity, and data penetration. Collaborate effectively with internal teams including Credit, Operations, Risk, Marketing, and Business Intelligence (BI) for campaign success and seamless execution. Lead FA (Field Activity) data campaigns and manage sales query resolution regularly. Qualifications & Skills Required Graduate with 2 3 years of experience in direct or channel sales, preferably in loans; experience in insurance is a plus. Strong team management skills with the ability to recruit and lead a field team. Proficient in data handling, reporting, and MS Office tools. Demonstrated ability to solve problems effectively and work cross-functionally. High levels of motivation, self-drive, and ownership. Strong leadership capabilities with a focus on achieving results. Qualification : Graduate

Job Title: Manager Accounts Location: Bangalore Department: Brigade Plus Accounts Employee Type: Permanent Experience Required: 3 7 years Primary Responsibilities Oversee and analyze customer usage data to derive actionable insights for client engagement and satisfaction. Manage day-to-day relationships with existing clients, ensuring high levels of client satisfaction and service delivery. Coordinate across teams to ensure timely and accurate account maintenance, reporting, and issue resolution. Handle multiple account management projects simultaneously, ensuring attention to detail and adherence to deadlines. Serve as the primary point of contact for clients, presenting updates and influencing key stakeholders, including executive and C-level contacts. Monitor key account metrics and develop strategies for account growth, recovery, and long-term relationship management. Required Skills & Competencies Core Accounting Skills: Account Management & Coordination Account Administration & Preparation Record Keeping & Maintenance of Accounts Account Recovery & Planning Accounting Supervision Soft Skills: Leadership & Collaboration Strong communication and stakeholder management Ability to prioritize and multitask in a dynamic environment Analytical Skills: Data collection, tracking, and analysis Financial reporting and decision-making support Educational Qualifications Bachelor s or Master s degree in Commerce: B.Com / M.Com Knowledge Requirements Economics & Accounting: Principles and practices of financial reporting, banking, and market analysis Mathematics: Proficiency in statistics, algebra, and data interpretation Administration & Management: Strategic planning, resource allocation, and organizational coordination Qualification : Bachelors or Masters degree in Commerce

Position: Assistant Manager - Risk Location: Bengaluru About Groww At Groww, we are a passionate team dedicated to making financial services accessible to every Indian. Through our multi-product platform, we help millions of customers take control of their financial journeys. Customer obsession is at the heart of everything we do. From every product design to each algorithm, we focus on delivering the best experience, making financial services simple, transparent, and convenient. Our values include ownership, customer-centricity, and integrity. We believe in constantly challenging the status quo to drive meaningful change. Our Vision We aim to empower every individual with the knowledge, tools, and confidence to make informed financial decisions. Groww s long-term vision is to be India s most trusted financial partner, offering innovative financial solutions across various services. Our Core Values Radical Customer Centricity Ownership-Driven Culture Simplicity Long-Term Thinking Complete Transparency About the Role We re looking for a highly motivated Risk Manager to join our team and play a crucial role in overseeing the development and implementation of the operational risk management framework across the organization. In this role, you will collaborate with cross-functional teams, senior leadership, and external stakeholders to identify, assess, and mitigate risks effectively. The ideal candidate will have a strong problem-solving mindset, excellent analytical skills, and a proven track record of managing risk in a result-oriented environment. As a Risk Manager, you will contribute to shaping a robust risk culture and ensuring smooth operations within the organization. Key Responsibilities: Risk Identification & Assessment: Perform risk identification and assessments across various functions, and recommend process changes to mitigate operational risks. Cross-Functional Collaboration: Work closely with teams like Credit, Risk, Compliance, and Technology to implement effective risk mitigation strategies. Monitoring & Reporting: Track and analyze key risk indicators, and provide regular updates to management and stakeholders. Risk Committee Coordination: Lead and orchestrate Monthly Risk Committee meetings, providing insightful reports to senior leadership and key stakeholders. Incident Management: Examine reported incidents and validate the implementation of corrective and preventive actions. Audit Coordination: Collaborate with internal audit teams to align risk management efforts with audit activities. Root Cause Analysis: Conduct root cause analysis (using methods like 5 Whys, Fishbone, etc.) to identify corrective and preventive actions. Risk Awareness & Training: Conduct training sessions to promote risk awareness and adherence to risk management practices across the organization. Required Skills & Expertise: Experience: 2-5 years of experience in operational risk management, preferably within the financial industry. Risk Assessment & Mitigation: Deep knowledge of risk assessment methodologies and risk mitigation strategies. Regulatory Knowledge: Clear understanding of regulatory requirements related to risk management. Audit Knowledge: Familiarity with auditing principles and standards (e.g., ISO, CMMI). Problem-Solving: Strong analytical skills and the ability to solve complex problems with a detail-oriented approach. Communication Skills: Excellent interpersonal and communication skills to collaborate with senior leaders, cross-functional teams, and external stakeholders. Ownership & Responsibility: A high level of accountability and ownership in driving initiatives to completion. Qualifications: Educational Background: Graduate degree (CA, MBA from a Tier 1 Institute preferred). Technical Skills: Strong proficiency in Excel (knowledge of SQL will be an added advantage). Certifications (Preferred): Knowledge of internal and external audit standards like ISO, CMMI, etc. Impact: Shape the future of risk management in one of India s fastest-growing financial services platforms. Growth Opportunities: Take ownership of key risk management projects and contribute to the company s overall strategy. Culture: Work in a collaborative, transparent, and innovative environment where your contributions are valued. If you're passionate about risk management and want to make a significant impact in a fast-growing fintech company, we d love to hear from you. Qualification : Graduate degree (CA, MBA from a Tier 1 Institute preferred)

Job Title: Business Development Executive / Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leading innovator in smart home automation solutions, committed to enhancing the comfort, convenience, and security of modern homes. Our portfolio includes a wide range of wired (KNX) and wireless (Wi-Fi, Zigbee) smart systems that simplify daily living and elevate the user experience. We re passionate about transforming spaces into intelligent, connected environments. Position Overview We are looking for an ambitious and tech-savvy Business Development Executive / Manager to expand our presence in the growing home automation market. The ideal candidate should have proven experience in sales, client engagement, and smart home technology, with a strong focus on KNX and wireless systems. You will play a critical role in driving revenue, building partnerships, and delivering tailored automation solutions to a premium clientele. Key Responsibilities Market Research & Strategy Identify trends, customer needs, and business opportunities within the home automation segment. Analyze market data, customer feedback, and competitor offerings to shape effective go-to-market strategies. Lead Generation & Prospecting Generate leads through client site visits, referrals, online platforms, and networking with architects, builders, contractors, interior designers, and consultants. Qualify prospects by assessing their needs, project scope, and budget alignment. Client Engagement & Relationship Building Build strong, long-lasting relationships with clients and key stakeholders in the industry. Understand customer pain points and provide tailored automation solutions, ensuring a high level of satisfaction. Sales Presentations & Proposals Conduct in-depth product demonstrations showcasing KNX and wireless automation systems. Prepare customized proposals, quotes, and contracts that align with client requirements and business goals. Sales Pipeline & Coordination Manage and track the entire sales cycle from lead to closure ensuring timely follow-ups and accurate reporting. Work closely with the technical and project teams to ensure smooth project execution and post-sale support. Business Growth & Market Expansion Identify cross-selling and upselling opportunities through existing client networks. Drive revenue growth by executing sales strategies to meet and exceed monthly, quarterly, and yearly targets. Qualifications & Skills Must-Have: Bachelor s degree in Business, Marketing, Engineering, or related field. Minimum 1+ years of experience in home automation and 2+ years of total work experience. In-depth knowledge of KNX, Wi-Fi, Zigbee and smart home technologies. Strong communication, negotiation, and presentation skills. Comfortable with local travel (10+ client visits/week). Proficient in CRM tools, Microsoft Office, and sales platforms. Commitment to a minimum 2-year tenure. Good-to-Have: Strong professional network with architects, interior designers, and builders. Skilled in closing deals and handling objections. Team-oriented mindset with the ability to align with marketing, technical, and customer service teams. Awareness of emerging trends in smart home and building automation sectors. If you're a motivated professional ready to shape the future of smart living and work in a high-impact role, EBSL Automat welcomes you to join our team and grow with us. Qualification : Bachelors degree in Business, Marketing, Engineering, or related field.

Position: Executive Assistant (EA) Department: Executive Support Location: Bengaluru Role Overview: We are looking for a highly organized and proactive Executive Assistant to provide comprehensive administrative support to senior executives. This role involves managing schedules, coordinating communications, preparing documents, and assisting with special projects to ensure smooth executive operations. Key Responsibilities: Manage and organize executive calendars, including scheduling meetings, travel arrangements, and appointments. Serve as the primary liaison between executives and internal/external stakeholders, ensuring effective communication. Prepare, review, and edit correspondence, reports, presentations, and other business documents. Coordinate and facilitate meetings by preparing agendas, recording minutes, and tracking follow-up actions. Handle confidential and sensitive information with the utmost integrity and discretion. Support special projects, conduct research, and assist in event planning and coordination as required. Qualifications & Skills: Bachelor s degree in Business Administration (BBA), Commerce (B.Com), Arts (BA), or a relevant field. Strong organizational and multitasking abilities. Excellent written and verbal communication skills. High level of professionalism and discretion in handling confidential matters. Proficiency with office software and tools. Qualification : Bachelors degree in Business Administration (BBA), Commerce (B.Com), Arts (BA), or a relevant field.

Position: Counter Sales / Retail Sales Location: Bangalore, Gujarat, India Job Overview: We are looking for a motivated and customer-focused Retail Sales Associate to join our team. You will play a key role in delivering excellent in-store experiences by assisting customers, offering product insights, and supporting daily retail operations. Key Responsibilities: Greet customers and guide them through the store Provide detailed and accurate information on products, pricing, and after-sales services Address customer inquiries and resolve issues efficiently Recommend and compare products to support purchasing decisions Upsell and cross-sell relevant products Ensure shelves and display racks are fully stocked and organized Process returns and exchanges in line with company policies Collaborate with the sales team to ensure a high level of customer satisfaction, especially during peak hours Share information on ongoing promotions, deals, and special offers Collect and relay customer feedback to the Store Manager Stay updated on new arrivals, product updates, and store policies Requirements: Minimum 1 year of experience in a retail sales or counter sales role Proven experience in meeting or exceeding sales targets Strong understanding of the retail sales process and customer behavior Familiarity with inventory management and restocking procedures Excellent communication and interpersonal skills Ability to thrive in a fast-paced, dynamic retail environment Flexible availability, including weekends and holiday shifts

Position: Senior Manager, Salesforce Operations Location: Bengaluru, India (Hybrid 3 days onsite) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) leads the Connected Operations Cloud, empowering industries like transportation, agriculture, and manufacturing to harness IoT data for smarter, safer, and more sustainable operations. With a global impact and a fast-scaling culture, Samsara offers unique opportunities to solve real-world challenges with cutting-edge technology. Role Overview Samsara is seeking a Senior Manager, GTMS (Go-to-Market Systems) Operations to lead the Salesforce operations team in Bangalore. Reporting to the Sr. Director of Sales Systems, this role is pivotal in building Samsara s India-based GTMS operations from the ground up, ensuring performance, scalability, and alignment across Sales, Finance, Product, and Business Technology functions. The ideal candidate is an experienced Salesforce operations leader with a passion for systems stability, stakeholder alignment, and continuous process improvement, coupled with strong people leadership and cross-functional collaboration skills. Key Responsibilities Operational Excellence & Governance Lead end-to-end incident and problem management across the Salesforce and GTMS ecosystem. Drive operational stability, reliability, and proactive issue resolution across sales systems. Manage system releases, updates, and quality control processes. Cross-Functional Collaboration Act as a bridge between Sales, Finance, Product, and IT to align systems strategy with business outcomes. Ensure seamless data flow and process integration across enterprise systems. Maintain transparent, regular communication with senior stakeholders. Strategic Planning & Cost Management Build operational strategies that support scale and growth in GTM functions. Optimize resource allocation and control budget and cost efficiency. Support and execute on long-term product and process roadmaps. Team Leadership & Development Build, mentor, and manage L2/L3 operations teams based in India. Foster an inclusive, high-performing team culture with strong talent development practices. Define KPIs and continuously improve team performance through coaching and process optimization. Vendor, Compliance & Risk Management Manage third-party vendor relationships and evaluate tools to enhance operational delivery. Enforce compliance, data security, and privacy standards within the systems landscape. Minimum Qualifications Bachelor s degree in IT, Business, or a related field (Master s preferred). 3+ years experience in a Salesforce-focused operations leadership role. Proven expertise in Salesforce Sales Cloud, CPQ, and GTM systems integration. Deep operational experience in system support, QA, and incident management. Strong executive presence, communication, and stakeholder influencing skills. High level of business acumen and ability to align tech strategy with business goals. Ideal Traits Strategic thinker with a passion for customer-centric system design. Strong collaborator across technical and non-technical teams. Agile leader ready to scale operations in a hyper-growth, data-driven environment. Curious about using AI and automation to elevate system reliability and performance. Qualification : Bachelors degree in IT, Business, or a related field (Masters preferred).

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Group Manager Finance & Accounting Transformation, IBM Consulting About the Role A career at IBM Consulting is built on long-term relationships and close collaboration with clients across the globe. In this role, you'll work for IBM BPO, part of our Consulting team, which accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows. As a Group Manager, you will work with leading visionaries across multiple industries to improve the hybrid cloud and AI journey for some of the most innovative and valuable companies in the world. Your ability to drive impactful change for clients is fueled by IBM s strategic partner ecosystem and our advanced technology platforms, including IBM Software and Red Hat. At IBM, curiosity and a constant quest for knowledge are central to success. In this role, you ll be supported by mentors and coaches who will challenge you to think outside of your role, come up with creative solutions, and deliver groundbreaking impact for clients. Our culture promotes career growth and continuous learning in an environment that embraces your unique skills and experience. Your Role and Responsibilities As a Group Manager, you will be responsible for managing finance clients across various industries, focusing on Finance and Accounts. Your responsibilities will include: Client Engagements/Contracts: Owning client engagements and contracts across geographies, ensuring the establishment of efficient processes, key metrics, and reporting mechanisms. Process Tracking & Decision-Making Support: Developing and maintaining robust tracking mechanisms for key operational indicators to support decision-making. Leadership & Change Management: Leading transformation efforts at a high level, providing guidance and inspiration to the team while driving change and managing challenging situations. Critical Process Parameters: Tracking and driving all process parameters that are "critical to quality" for process delivery. Team Development & Mentorship: Assisting in the career development of team members, including performance management, feedback, and training. Ensuring team members are adequately mentored and trained to meet process objectives and customer requirements. Required Education Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.) Preferred Education Master's Degree in a relevant field. Required Technical and Professional Expertise 16+ years of experience in Finance and Accounting Delivery & Transformations. Proven experience in creating and developing value propositions, business cases, and industry-specific offerings. Expertise in strategic direction and initiatives design, including business outcome models, contracting structures, and the identification of new opportunities and business lines. Proficiency in supporting the sales team to build compelling business cases for prospective clients and collaborating with Process Delivery leaders to identify and implement process improvements. Continuous process improvement and transformation experience, including the ability to carry out maturity assessments. Preferred Technical and Professional Experience A certified Chartered Accountant, Company Secretary, or Certified Management Accountant. Proven experience in end-to-end processes like Record to Report, Procure to Pay, and Order to Cash. In-depth knowledge of central finance reporting, management reporting, and reports. Ability to influence stakeholders including internal and external customers, operations, and finance partners. An ambitious individual with the ability to work towards agreed targets/goals while maintaining a creative approach to tasks. Strong change management skills and the ability to manage time effectively. Proven interpersonal skills, contributing to team efforts and achieving related results. Stay up-to-date with technical knowledge through workshops, publications, and continuous education. At IBM Consulting, you ll be part of a dynamic, evolving team that drives change and transformation for clients worldwide. You ll have the opportunity to shape the future of finance and accounting processes, leveraging IBM s advanced technology platforms and strategic ecosystem. Join us and grow your career while making a lasting impact in the world of digital transformation. Qualification : Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.)

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Lead Engineer Software Test & Release Location: Bangalore Job Summary We are looking for a skilled Security Test and Automation Engineer with 7-9 years of experience in Security Verification and Validation, particularly on Embedded Systems. The ideal candidate will have 3-4 years of leadership experience in managing a team of security test engineers and hands-on expertise in scripting languages like Python, Java, and AI/ML-based tools. The primary responsibility will be to develop and execute security testing strategies across various domains including Devices, Automotive, Medical Devices, and Telecom Infrastructure (Wireless and Wired). Key Responsibilities Security Test Strategy: Develop and execute a comprehensive security test and automation strategy across multiple domains like Devices, Automotive, Medical Devices, and Telecom Infrastructure. Collaborate with project teams to capture best practices, share knowledge about the latest tools and technologies, and identify opportunities for new solution development. Understand client requirements for security testing and prepare proposals related to Security and Penetration Testing. Penetration Testing: Work with clients to understand their testing needs (e.g., number and types of systems for testing). Plan, create, and execute penetration methods, scripts, and tests to assess the security of systems. Perform remote or on-site security testing of a client s network or infrastructure to uncover vulnerabilities. Simulate security breaches to test system vulnerabilities and identify potential threats. Generate detailed reports outlining security issues, the level of risk, and recommendations for remediation. Team Leadership and Development: Lead and mentor a team of security test engineers, providing guidance on technical challenges and professional growth. Conduct reviews of designs, code, and test plans to identify risks and ensure quality deliverables. Identify training needs for the team and provide support for their technical development. Risk Analysis and Requirement Management: Conduct requirement analysis and feasibility studies, considering risk identification and mitigation. Perform system-level work estimation and ensure timely delivery of high-quality work. Ensure traceability of requirements from design to delivery, while optimizing code and ensuring test coverage. Continuous Improvement: Participate in technical initiatives within the project and organization, delivering training and maintaining a high level of technical competence through ongoing self-study and technical assessments. Identify and implement improvements in security testing practices and tools. Required Skills and Experience 7-9 years in Security Verification and Validation on Embedded Systems. 3-4 years of experience leading a team of security test engineers. Hands-on experience with scripting languages like Python, Java, and AI/ML-based tools. Experience in penetration testing and security assessments for embedded systems and network infrastructures. Technical Expertise: Strong knowledge of security testing methodologies, vulnerability assessments, and penetration testing. Proficiency in scripting languages (Python, Java, Perl, Shell scripts, TCL). Experience in Automation Frameworks for security testing. Understanding of network protocols (2G, 3G, LTE, 5G) and security concerns within telecommunications and embedded systems. Certifications: Bachelor s degree in Engineering or equivalent. Certifications in Security Testing (e.g., Certified Ethical Hacker - CEH) are highly desirable. Tools and Technologies: Experience with test and trace/log collection tools such as QXDM, QCAT, QPST, Prism, and other telecom instruments (e.g., Anritsu, Keysight). Familiarity with automation scripting tools like RTD (for Anritsu) or equivalent. Knowledge of Linux host platforms and network simulation tools. Specialization: Expertise in 2G, 3G, 4G, 5G, Interop Testing, and VSAT-SATCOM technologies. Understanding of 3GPP specifications and network vendor tests. Desirable Skills Strong problem-solving and analytical skills to identify vulnerabilities and assess risks in systems. Ability to provide strategic and actionable insights based on security findings. Ability to communicate complex security issues to non-technical stakeholders. Leadership and mentoring capabilities to guide junior engineers and promote team development. Work Environment Location: Bangalore Opportunity to work in a dynamic environment with the latest tools and technologies in the security testing domain. If you have a passion for security testing and automation, along with a desire to lead and contribute to impactful projects, this is the perfect opportunity for you! Apply now to join our team and make a significant impact in the field of security testing.

Job Title: Senior Revenue Operations Analyst Job Summary We are seeking an experienced Senior Revenue Operations Analyst to join our team. You will support the daily Order to Cash operations supporting the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer, opportunity, and subscription information is accurate and reportable. You will partner with other teams to create and promote a scalable order to cash process. This will be the first hire for the site! The Impact You Will Have Analyze signed contracts and completed orders for completeness, accuracy, and compliance with company bookings and revenue recognition guidelines. Partner with Sales, Deal Desk, Renewals, Collections, Legal, and Revenue teams to develop expertise in order-to-cash policies and procedures. Create and maintain detailed records in our ERP and billing platform to support billing, commissions, forecasting, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. Ensure data integrity and accuracy within financial systems by performing regular reviews and audits. Partner with the finance transformation, IT, and engineering teams to streamline revenue operations processes. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 6 years of revenue operational accounting experience. Strong accounting background with experience in revenue operational accounting and financial close processes. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Effective communication and interpersonal skills for collaboration with cross-functional teams. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Usage Manager Job Summary We are seeking an experienced Usage Manager to join our team. You will support the daily Order to Cash operations by helping lead the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer usage information is accurately reportable. You will partner with other teams to create and promote a scalable order to cash process. This is an individual contributor position, and will be the first hire in India! The Impact You Will Have Lead and manage a team of Revenue Operations Analysts, including performance management, coaching, and development. Manage escalations related to order-to-cash processes, ensuring timely resolution and communication with stakeholders. Monthly metrics highlighting performance against agreed SLAs and KPIs. Maintain and/or create detailed SOPs for all processes. Prepare proposed usage adjustments and credits, when applicable. Analyze usage for signed contracts with assurance to accuracy and compliance with company revenue recognition guidelines. Partner with Sales, Deal Desk, Billing, Engineering, IT, Legal, and Revenue Teams to develop expertise in order-to-cash policies and procedures specific to usage. Create and maintain detailed records in our ERP and billing platform NetSuite/Metronome to support billing, commissions, forecasting, sales, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Change management or SOPs with any system enhancements. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 8 years of revenue operational accounting experience, with demonstrated experience leading and managing teams. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Ability to adapt to evolving business needs and drive change management. Must be adaptive to change. Proven ability to manage team performance, provide constructive feedback, and foster a positive and productive team environment. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Learning Operations Analyst Skill Required: Talent Development Learning Delivery Operations Designation: Analyst Qualifications: Any Graduation Experience: 3 5 Years About Accenture Accenture is a global leader in digital, cloud, and security services, bringing specialized expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com. About the Role As a Learning Operations Analyst, you will play a key role in learning administration and delivery operations, ensuring the successful implementation of learning solutions while evaluating their effectiveness. You will be responsible for training team members, managing learning satisfaction surveys, and providing general support to client employees. Additionally, you will support process documentation, quality control, and operational excellence within the learning and development function. Key Responsibilities Process Support: Understand, analyze, and execute learning processes as per business rules. Serve as a subject matter expert (SME) to assist team members with process-related queries. Escalate issues and seek guidance when faced with complex challenges. Ensure high-quality written and verbal communication within the team. Develop and maintain process documentation, ensuring compliance with business requirements. Conduct Root Cause Analysis (RCA) on issues and recommend corrective actions. Propose process improvement initiatives to enhance efficiency and accuracy. Participate in knowledge transfer activities and gain in-depth expertise in the process. Collaborate on internal and client-driven initiatives related to learning delivery. Team Support: Manage and allocate workloads efficiently within the team. Support Team Leads/Managers by providing daily reports, metrics, and performance analysis. Maintain and update Management Information Systems (MIS) and process metrics. Provide real-time floor support to resolve operational issues. Conduct training needs analysis and ensure skill development within the team. Adhere to quality checks and audit mechanisms to ensure SLA compliance. Maintain security and confidentiality of client data at all times. Strong interpersonal skills with the ability to engage stakeholders at all levels. Customer-focused mindset with high responsiveness to urgent requests. Ability to work under pressure and meet tight deadlines. Strong organizational, multitasking, and prioritization skills. Analytical and problem-solving abilities. High level of confidentiality and attention to detail. Basic leadership and coaching skills to guide team members. Proficiency in MS Office and Excel, with a focus on business excellence. Strong verbal and written communication skills in English. Ability to handle customer complaints professionally and escalate when necessary. Flexibility to work in rotational shifts. Multicultural awareness and ability to collaborate in a global environment. Join us in delivering best-in-class learning solutions, fostering a culture of continuous improvement, and driving organizational excellence! Qualification : Any Graduation

Key Responsibilities: Cell Therapy Product Development: Lead the development of new cell therapy products, overseeing the validation process to ensure successful transition to the next stage of product development. Cell Culture Techniques: Apply extensive experience in different types of cell culture techniques, ensuring the optimal growth and maintenance of cells required for therapy products. Large-Scale Bioreactor Operations: Oversee the operation of large-scale bioreactors for biologicals, catering to both commercial and clinical requirements. Ensure that all aseptic operations are performed to the highest standards. Gene Transfer Methods: Utilize and manage both viral and non-viral methods of gene transfer, incorporating these techniques into cell therapy protocols. Equipment and Facility Maintenance: Maintain equipment and facilities in compliance with industry standards, ensuring the implementation of effective calibration, preventive maintenance, and validation programs. Documentation & Reporting: Prepare and review cGMP-compliant documentation, including SOPs, batch records, checklists, protocols, and reports. Ensure that all documentation is accurate and up to date for regulatory purposes. Team Leadership & Collaboration: Lead a team, providing critical technical and scientific recommendations, troubleshooting, and fostering innovation. Manage the day-to-day activities of team members while encouraging excellence in all aspects of work. Cross-Functional Collaboration: Work closely with cross-functional teams to advance the company s cell therapy pipeline, collaborating effectively in a matrixed team environment. Production Planning: Organize workflow by assigning responsibilities and preparing work schedules to ensure that production targets are met efficiently. Adherence to Project Timelines: Exhibit strict adherence to project timelines, ensuring that quality, safety, integrity, and accuracy are maintained throughout the development and production process. Sterile Practices & Compliance: Understand and enforce systems and processes related to sterile practices, safety protocols, work ethics, and environmental health standards. Key Skills: Cell Therapy Development: In-depth experience in the development of cell therapy products, with the ability to manage the entire development lifecycle from early-stage research through to product validation. Cell Culture Expertise: Expertise in cell culture techniques, both in small and large-scale systems, ensuring cell integrity and performance for clinical and commercial applications. Bioreactor & Aseptic Operations: Proficiency in large-scale bioreactor operations and aseptic techniques, ensuring contamination-free environments for cell and tissue production. Gene Transfer Methods: Hands-on experience in viral and non-viral gene transfer methods, including plasmid DNA transfections and viral vector-based techniques, critical for gene therapy applications. cGMP Documentation: Familiarity with preparing and reviewing cGMP documents, such as SOPs, protocols, and batch records, ensuring compliance with regulatory requirements. Team Management: Leadership skills to manage, guide, and motivate a team, ensuring high levels of collaboration, productivity, and excellence. Problem-Solving & Troubleshooting: Excellent troubleshooting skills, with the ability to innovate and provide technical solutions in the face of operational challenges. Cross-Functional Collaboration: Ability to collaborate across various teams and functions, working towards shared goals and the successful advancement of the cell therapy pipeline. Project & Time Management: Ability to manage multiple projects simultaneously, ensuring that work is completed on time while maintaining high quality and safety standards. Competencies: Leadership & Team Development: Strong leadership skills, with the ability to direct and motivate a team, fostering an environment of growth, innovation, and high performance. Communication Skills: Excellent verbal, written, and presentation skills, with experience in writing grants and research articles. Ability to effectively communicate with internal teams, external collaborators, and stakeholders. Attention to Detail: High attention to detail, ensuring accuracy and precision in all aspects of product development, documentation, and operational procedures. Problem-Solving & Innovation: Ability to troubleshoot and solve complex scientific problems, utilizing innovative approaches to overcome technical and operational challenges. Adaptability & Efficiency: Demonstrated ability to adapt to changing priorities and work in fast-paced, high-pressure environments while maintaining efficiency and meeting production targets. Quality & Safety Focus: Strong focus on maintaining high standards of safety, quality, and compliance throughout all phases of cell therapy development and production. Qualification : M.Sc. / MTech in Life Sciences with 12-18 years of experience in GMP Productioninvolving intense Cell Culture

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation