Hospitality Jobs in Bengaluru

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Job Title: Sales Officer Bangalore | FarMart Pantry About FarMart Pantry: FarMart Pantry is a rapidly growing consumer brands company committed to revolutionizing the General Trade distribution ecosystem. As we expand aggressively across Bangalore and key markets, we re seeking motivated sales professionals to join our journey and contribute to building a high-impact FMCG brand from the ground up. Position Overview: We are hiring a results-driven Sales Officer with extensive experience in FMCG sales and general trade distribution. The ideal candidate will have a proven track record of meeting sales targets, expanding distribution channels, and executing trade marketing strategies. This role offers a unique chance to lead and scale operations in Bangalore, driving brand visibility and retail growth. Key Responsibilities: Achieve monthly, quarterly, and annual sales targets by driving primary and secondary sales across Bangalore. Build, manage, and strengthen relationships with distributors, retailers, and key trade partners to boost market penetration. Plan and execute trade marketing campaigns, promotions, and localized sales initiatives. Recruit, lead, and motivate a team of Sales Representatives to maximize sales output and reach business goals. Ensure timely collections and manage outstanding payments to maintain financial health. Monitor sales metrics, analyze market trends, and provide actionable reports to senior management. Maintain full market coverage, ensuring consistent brand visibility and retail execution. Required Skills & Qualifications: 3 to 5 years of proven experience in General Trade Sales within FMCG or consumer brand sectors. Fluency in Kannada (spoken and written) is essential for effective local market engagement. Strong negotiation, communication, and leadership abilities. Expertise in distributor handling, territory management, and market expansion strategies. Analytical mindset with the ability to solve problems and drive business growth. Opportunity to own and shape a critical business vertical in a fast-growing FMCG company. Transparent, merit-based culture with ample scope for learning and career advancement. Collaborative and innovative work environment that nurtures personal and professional growth. Work alongside passionate leaders and talented peers to make a significant impact early in your career.

Operations Executive Travel (CST Operations) Location: Bangalore, Karnataka Department: Travel Business Team Employment Type: Full-Time | On-site | Rotational Shifts About Paytm Paytm is India s leading digital payments and financial services platform. As a pioneer of the mobile QR revolution, our mission is to empower millions of Indians by integrating them into the formal economy through technology. With over 500 million users and 21 million merchants, we are redefining financial access and commerce in India. About the Team Our Travel Operations Team plays a vital role in ensuring superior customer experience and backend support for our growing B2C travel business. The team focuses on revenue and vendor management, driving efficiencies, and building profitable travel offerings. About the Role As an Operations Executive Travel, you will be responsible for delivering seamless backend support for our customers. You ll handle travel-related queries, process ticketing and refunds, and work across GDS and LCC airlines while ensuring a high level of customer satisfaction. Key Responsibilities Operate in a 24/6 rotational shift environment supporting domestic and international travel bookings. Manage backend operations via Freshdesk, phone, and internal systems. Handle ticketing, re-issuance, refunds, and escalations across GDS and LCC airlines. Provide high-quality resolution and travel guidance to customers. Maintain high customer satisfaction (CSAT) by resolving queries efficiently and professionally. Support and mentor junior team members when needed. Skills & Qualifications Excellent verbal and written communication skills. 0 1 year of experience in a travel agency or travel operations (freshers welcome). Familiarity with domestic and international travel booking systems is a plus. Proactive, adaptable, and willing to learn in a fast-paced environment. Strong tech proficiency for using internal tools, researching travel options, and process handling. Educational Qualification: MBA preferred. Be part of India s largest and fastest-growing digital ecosystem. Work in a dynamic, inclusive, and fun-first culture that values innovation and collaboration. Grow your career with exposure to top travel partners, tools, and training. Enjoy flexible work practices and a team-driven environment. Compensation & Perks We believe in rewarding talent and performance. As part of Paytm, you ll have access to growth opportunities, continuous learning, and the chance to create wealth by contributing to India s biggest fintech success story. Apply now to be part of the digital revolution in travel with Paytm!

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Job Description: We are seeking an experienced, highly motivated Enterprise Digitization professional to manage our company s region. This position is responsible for selling to and supporting both end users and channel partners, leveraging all routes to market. Key Responsibility Areas: Gather and gain market share for the Digital Enterprise Digital Services (DE DS) portfolios viz, Digital Transformation consulting, Digital Maturity assessment, Production Management Systems. Have periodic meetings with end customers in various verticals (Microfinance, Rural Banking, Retail, Healthcare, QSR, Hospitality, FMCG,), Corporate Partners, Independent Software Vendors, and Channel Dealers and Onboard them for run-rate business. Bring in new logos, manage existing sets of accounts and partners, and expand our product portfolio within our customers. Tap and map all prospective customers and partners. Generate new business and increase our customer base. Focus on achieving assigned targets on a monthly basis. Manage and own the entire sales cycle from quote to collection. Develop and manage sales pipeline, prospect and assess sales and move multiple transactions simultaneously through the sales pipeline. Maintain accurate pipeline reporting and quarterly sales forecasts smoothly and effectively. Interface with the technical sales support team and customer success teams to ensure customer satisfaction. Prepare go-to-market strategy, planning, reporting, and dashboards on merchant acquisition and sales targets. Source various promotions, discounts, and offers from merchant relationships as per client sales requirements. Gather the required market intelligence nationally so as to monitor market dynamics and growing trends. Coordinate with various internal departments such as technology, operations, legal, client sales, etc. to ensure quick and smooth end-to-end client onboarding including commercial closure, agreement closure, smooth go live, etc. Requirements: 5-10 years of experience selling Software Products in one or more of the following spaces: CRM, Sales Automation, Marketing Automation, and Business Process Automation to chief marketing officers and SMEs. Experience selling software as a service is a plus. Strong value selling capability. Ability to work with cross-business teams. Ability to evaluate the feasibility of technical and technical risks of Digital Transformation projects. Ability to sell PUSH products in a tough market. Maturity and ability to handle the customer hierarchy confidently up to the CXO level. Business development and new customer creation experience. Innovative in identifying potential customer bases. Possessing contacts/experience in handling Manufacturing customers. ISVs in Retail, Healthcare, Hospitality, etc. will be an added advantage. Self-driven, self-motivated, energetic, fast-learning professional, and a go-getter. Ability to face challenges and perform in a highly competitive and dynamic market and ecosystem and perform under pressure. Relevant and proven track record in corporate sales and hunting assignments (New Business Development) among corporate customers. Qualification : 5-10 years of experience selling Software Products in one or more of the following spaces: CRM, Sales Automation, Marketing Automation, and Business Process Automation to chief marketing officers and SMEs.