HR Administration Jobs in Bengaluru

People Operations Analyst FalconX Location: Bangalore Experience: 1 3 Years Education: Bachelor s degree in Human Resources, Business Administration, or related field About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the complexities of the digital asset market. Our platform empowers clients to navigate the crypto ecosystem seamlessly, providing the infrastructure, liquidity, and tools needed for institutional strategies from start to scale. Role Overview We are seeking a People Operations Analyst to join our growing People team in Bangalore. You will be responsible for delivering a smooth, efficient, and high-quality employee experience across the full lifecycle from onboarding to offboarding while ensuring our people processes are accurate, scalable, and compliant. Key Responsibilities HR Systems & Administration Maintain accurate and up-to-date employee records and confidential staff information. Prepare and manage employment contracts, policies, procedures, and standard HR letters. Manage employee status changes such as promotions, transfers, and terminations. Identify opportunities to improve people processes, including system enhancements or policy updates. Generate and analyze HR reports to support monthly, quarterly, and annual metrics. Global Onboarding & Offboarding Coordinate pre-joining formalities, documentation collection, and system setup. Support offboarding processes, including checklists, documentation, and system updates. Ensure a smooth onboarding experience for new hires. Initiate background checks and coordinate with vendors and candidates. Recruiting Operations Maintain and update global offer letter templates in line with compensation and legal guidelines. Manage post-offer candidate engagement to ensure a positive pre-joining experience. Support Talent Acquisition on operational projects, including referral bonuses and data hygiene. General HR Support Respond to employee queries regarding HR policies, processes, or documentation. Support HR projects, audits, and initiatives aimed at improving efficiency and compliance. Required Qualifications Bachelor s degree in Human Resources, Business Administration, or a related field. 1 3 years of experience in HR Operations, People Operations, or Recruiting Operations. Strong attention to detail, organizational skills, and time-management abilities. Ability to handle confidential information with integrity. Excellent written and verbal communication skills; comfort working with global teams. Proficiency with HRIS tools, ATS systems, and Google Workspace/Microsoft Office Suite. Experience in a growth-stage startup is a plus. Proven ability to manage multiple projects and priorities in a fast-paced environment. Enable a smooth and positive employee experience across the organization. Drive efficiency and accuracy in HR operations and reporting. Partner with teams across the globe to ensure consistent, compliant, and scalable processes. Play a critical role in supporting a fast-growing organization at the intersection of finance and technology. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Sales HR Business Partner (HRBP) Location: Bengaluru Work Type: Full-Time Ninjacart Pioneer. Challenge Yourself. Create Better Lives. At Ninjacart, we re building India s largest and most trusted agritech ecosystem revolutionizing how food and agri supply chains operate. Through technology, innovation, and collaboration, we empower farmers, traders, and retailers to grow sustainably while improving the lives of millions across the agri value chain. From Ninjacart for retailers to Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan, our platforms serve the unique needs of every agri stakeholder. Backed by global investors such as Accel, Tiger Global, Flipkart, Walmart, Qualcomm Ventures, and Nandan Nilekani, we are on a mission to build the most inclusive, efficient, and trusted AgriTrade Network in the world. About the Role As a Sales HR Business Partner (HRBP), you ll work closely with our dynamic sales teams to align people strategy with business goals. You will drive engagement, strengthen culture, support capability building, and ensure smooth HR operations acting as a trusted advisor to both leaders and employees. Key Responsibilities Partner with the Sales leadership team to design and execute HR strategies that enhance business performance. Foster a positive, engaging, and high-performance culture by implementing employee engagement initiatives. Communicate and ensure adherence to HR policies, procedures, and compliance requirements. Maintain and update accurate employee records and support payroll and HR operations. Identify training needs and coordinate relevant learning and development programs. Track and analyze HR metrics such as attrition, engagement, and performance trends to inform business decisions. Support performance management, talent reviews, and career development discussions. Serve as a bridge between employees and management, driving transparency, trust, and alignment with organizational goals. Bachelor s degree in Human Resources, Business Administration, or a related field (Master s degree or HR certification is a plus). 1 3 years of experience as an HR Business Partner, preferably supporting sales or field teams. Strong understanding of HR processes, employee engagement, and talent development. Excellent interpersonal, communication, and relationship-building skills across all organizational levels. A proactive, adaptable, and collaborative mindset someone who thrives in a fast-paced, evolving environment. At Ninjacart, you ll find purpose in every project and passion in every team. You ll be part of a company that values innovation, impact, and inclusion where every Ninja contributes to creating better lives across India s agri landscape. Become a Ninja. Transform the AgriFuture. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field

Plant HR Executive / Generalist Location: Bengaluru Department: Plant HR Designation: Executive Experience: 3 to 4 Years Education: MSW / MBA (HR) Job Summary As a Plant HR Executive at Sansera Engineering, you will be responsible for supporting a wide range of HR activities within the manufacturing facility. This includes manpower planning, grievance handling, payroll coordination, compliance, and employee engagement. The role requires a hands-on HR professional who can balance administrative efficiency with employee-centric support. Key Responsibilities 1. Floating Manpower Management Manage timely recruitment and deployment of contract/floating manpower. Liaise with manpower agencies to ensure optimal workforce availability for all shifts. 2. Grievance Handling Serve as the first point of contact for contract employee issues. Address and resolve grievances in a timely, fair, and policy-compliant manner. 3. MIS Reporting Generate and maintain monthly reports on attendance, manpower, attrition, and recruitment. Support HR planning with data insights and dashboards. 4. Payroll Support Assist in attendance reconciliation, leave tracking, and overtime validation. Coordinate with the payroll team to ensure accurate and timely salary processing. 5. Facility Operations (Canteen, Transport & Security) Monitor and manage daily operations in coordination with service vendors. Ensure SLA adherence and address employee feedback related to these services. 6. Employee Engagement & Communication Organize engagement activities, cultural events, and welfare initiatives. Support the creation of an inclusive and motivated work environment. 7. General Administration Oversee housekeeping, stationery, and basic facility maintenance. Ensure compliance with safety, hygiene, and company policies. 8. Continuous Improvement (Kaizen) Encourage employee participation in Kaizen initiatives. Track and document implementation of improvement suggestions. Skills & Competencies Strong interpersonal and communication skills. Proficient in MS Office (Excel, Word, PowerPoint). Basic knowledge of labor laws, HR compliance, and statutory requirements. Effective problem-solving and coordination abilities. Ability to independently manage field-level and administrative responsibilities. Qualification : MSW / MBA (HR)

Job Title: HR Executive (Recruitment and Administration) Location: Bengaluru, Karnataka No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat is a leading innovator in home automation solutions, committed to delivering cutting-edge technology and exceptional experiences. We value our people and invest deeply in their professional growth and success. Position Overview We are seeking a dedicated HR Executive with a strong focus on recruitment and HR administration to support our expanding team. You will manage end-to-end hiring processes, employee onboarding, HR compliance, and talent development initiatives that align with our company s goals. Key Responsibilities Recruitment & Staffing Manage full-cycle recruitment: sourcing, screening, interviewing, and hiring top talent. Utilize various sourcing channels including job portals, social networks, and referrals to attract candidates. Coordinate with hiring managers to understand role requirements and design effective recruitment strategies. Conduct interviews (in-person and virtual) to assess candidate skills, experience, and culture fit. Negotiate employment offers and ensure a smooth hiring process. Employee Onboarding Organize and facilitate comprehensive orientation programs for new hires. Communicate company policies, benefits, and procedures clearly to new employees. HR Administration Maintain accurate employee records ensuring compliance with company policies and legal regulations. Address employee queries and provide support on HR-related issues. Assist in developing and implementing HR policies and procedures. Talent Development Work with management to identify training needs across departments. Facilitate training sessions and workshops to foster employee growth and skill enhancement. Qualifications & Requirements Bachelor s degree in Human Resources, Business Administration, or related field. Proven experience as an HR Executive, particularly in recruitment and HR operations. Solid understanding of employment laws and HR best practices. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work independently and collaboratively in a dynamic environment. Skills & Experience Profile Communication & Interpersonal: Strong ability to build relationships with candidates, employees, and management; effective negotiation skills. Compliance & Legal: Knowledge of local and national labor laws, ensuring policy adherence. Onboarding: Experience designing and conducting orientation programs and benefits administration. Talent Development: Understanding training needs analysis and facilitation of learning sessions. Team Collaboration: Proven teamwork abilities in cross-functional settings. Problem Solving: Proactive, solution-oriented mindset. Adaptability: Comfortable navigating shifting priorities and evolving business requirements. Additional Information Commitment: EBSL Automat emphasizes a minimum 2-year commitment to foster long-term employee growth and organizational success. Notice Period: 2 months to ensure smooth transition and planning for both the company and employees. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Position: Assistant General Manager (AGM) Human Resources Department: Human Resource Location: Bengaluru Role Overview: We are seeking a strategic and experienced AGM Human Resources to lead and support the development and execution of HR strategies that align with the company s overall business objectives. This role encompasses talent acquisition, performance management, employee engagement, compliance, and HR operations to drive organizational effectiveness. Key Responsibilities: Strategic HR Management: Support the design and implementation of HR strategies that align with business goals and promote organizational growth. Talent Acquisition & Onboarding: Oversee end-to-end recruitment processes for critical roles across various departments ensuring the attraction and retention of top talent. Performance Management: Implement and maintain performance management systems, ensuring timely goal setting, regular reviews, and constructive feedback. Employee Engagement & Relations: Foster a positive workplace culture encouraging openness, collaboration, and continuous improvement. Learning & Development: Identify training needs and coordinate learning initiatives to enhance employee skills and career growth. Compliance & Policy Implementation: Ensure HR policies and practices comply with labor laws and internal standards, minimizing legal risks. HR Analytics & Reporting: Analyze HR data and metrics to provide actionable insights supporting informed decision-making. HR Operations: Oversee payroll processes, benefits administration, and management of HRMS/HRIS systems for efficient HR service delivery. Qualifications & Skills: MBA/PGDM in Human Resources or equivalent qualification. Proven experience in strategic HR management and operations. Strong understanding of labor laws and compliance requirements. Excellent interpersonal, communication, and leadership skills. Ability to analyze data and drive insights for organizational improvements. Qualification : MBA/PGDM in Human Resources or equivalent qualification.

Sales Compensation Analyst Location: Bangalore, India About the Role Rubrik is seeking a detail-oriented Sales Compensation Analyst to join our global team. In this role, you will administer and manage sales compensation plans, analyze financial data, streamline commission processes, and ensure alignment with business objectives. Reporting to the Manager Global Sales Compensation, you will play a critical role in driving accuracy and efficiency in sales incentives across Rubrik s salesforce. Key Responsibilities Sales Compensation Administration: Manage and maintain sales incentive compensation processes including MBOs, commissions, and SPIFF payouts. Ensure timely and accurate payouts while maintaining compliance with compensation policies for terminations, new hires, transfers, and retroactive adjustments. Process Improvement & Collaboration: Partner with HR, Finance, and Commission Accounting to align field coverage and compensation plans. Identify, streamline, and automate commission processes for improved efficiency. Provide training and support to sales teams on compensation plans and structures. Collaboration and Stakeholder Support: Deliver responsive support to Sales, HR, and Finance teams regarding compensation-related queries and initiatives. Proactively identify opportunities to enhance compensation processes and tools. Planning, Reporting & Documentation: Contribute actively to the annual operating planning process related to sales compensation. Support ad hoc reporting, analytics, and special projects as required. Maintain thorough documentation and internal controls over compensation processes. Experience and Skills Required 3+ years of experience in Sales Compensation, Sales Operations, Finance, or related functions. Strong knowledge of sales compensation plan design, principles, and best practices. Advanced proficiency in Microsoft Excel or Google Sheets for complex modeling and analysis. Excellent communication skills, both written and verbal. Self-motivated with the ability to work independently and collaborate across teams. Experience with AI or machine learning in data analysis and forecasting is a plus. Tools and Technologies Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with Xactly or similar sales compensation platforms highly preferred. Familiarity with Salesforce is an advantage. Collaborative and inclusive work culture. Opportunities to work on high-impact projects supporting a global sales team. Career growth and continuous learning in a dynamic tech environment. If you are passionate about sales compensation analytics and want to thrive in a fast-paced global organization, we want to hear from you! Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we empower organizations to achieve business resilience against cyberattacks, insider threats, and operational disruptions. Our AI-powered Rubrik Security Cloud secures data across enterprise, cloud, and SaaS applications helping businesses uphold data integrity, availability, and rapid recovery.

Job Title: Executive Assistant Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading AI-powered cybersecurity company committed to building the fastest and most reliable technology to detect and resolve digital threats in real-time. With a core focus on leveraging AI and machine learning, our products deliver rapid threat detection, precise analysis, and fast resolution, minimizing human intervention. Founded in 2015 and headquartered in Singapore, CloudSEK has expanded rapidly and is now one of India s most trusted cybersecurity companies. Our product suite includes XVigil, BeVigil, and SVigil, which offer digital risk protection, attack surface monitoring, and software supply chain risk management. CloudSEK has received recognition from industry leaders and investors, including $10M in total funding and several prestigious awards. Our mission is to continue revolutionizing the cybersecurity landscape with cutting-edge technology and innovation. About the Role: Executive Assistant As an Executive Assistant to the CEO, you will be the central hub of operations for the CEO s office. You will be responsible for managing communications, scheduling, travel, and day-to-day executive tasks, ensuring that everything runs smoothly and efficiently. This role offers direct access to leadership and the opportunity to be an essential part of a fast-growing company in the cybersecurity space. Key Responsibilities Inbox & Communication Management: Own the CEO's inbox, ensuring timely responses, delegations, and flagging of high-priority messages. Maintain clear communication with both internal and external stakeholders, ensuring respect and clarity at all times. Calendar & Scheduling: Manage complex scheduling across multiple time zones and reschedule meetings with minimal conflicts. Prepare briefing notes, agendas, and capture follow-up actions for meetings as necessary. Travel & Logistics: Coordinate with the admin team for domestic and international travel, including flights, hotels, and visas. Prepare detailed travel itineraries and manage real-time changes or adjustments. Manage event RSVPs and coordinate offsite planning when applicable. Expense Management: Track, categorize, and reconcile CEO s expenses with precision. Submit monthly reimbursements and expense reports, liaising with the finance team for any clarifications or documentation. Investor Relations Responsibilities: Update investor pipeline using Streak CRM, ensuring accurate tracking of interactions and stages. Proactively schedule investor meetings and follow-ups based on interest and activity. Collaborate with internal teams (CEO, Finance, Business) to prepare updates or materials for investor meetings. Organize investor documents, pitch decks, and due diligence materials as required. Keka Platform Management: Manage employee workflows on the Keka HR platform, including leave, on-duty (OD), work-from-home (WFH), and reimbursement requests. Review and approve requests, ensuring consistency and compliance with the CEO s guidance. Ad-Hoc Support: Take ownership of special assignments and ad-hoc tasks delegated by the CEO or leadership. Act as a flexible resource to support cross-functional needs, ensuring timely execution of high-priority tasks. Must-Have Skills: 2+ years of experience as an Executive Assistant, preferably supporting senior leadership. Strong written and verbal communication skills, with an ability to manage high-priority communication. Excellent organizational and time management skills, capable of juggling multiple responsibilities in a fast-paced environment. Proven expertise in email/inbox management and calendar scheduling. Tech-savvy, with proficiency in Google Workspace, Slack, Microsoft Office, and related tools. High degree of professionalism, discretion, and trustworthiness. Nice-to-Have Skills: Experience in a startup or high-growth environment. Familiarity with project coordination or internal reporting. Understanding of startup culture and CEO workflows. What You ll Get: Direct access to leadership and an opportunity to make a significant impact. A fast-moving, ambitious, and transparent work culture that fosters innovation. Freedom to grow, learn, and take ownership of projects that matter. Career development opportunities in a dynamic and rapidly growing organization. Benefits of Joining CloudSEK: Flexible working hours for a better work-life balance. Access to free food, unlimited snacks, and beverages in the office. Participate in team bonding activities like games, music, and creative events. A dynamic startup environment that encourages growth, innovation, and fun.

Job Title: HR Operations Specialist Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading cybersecurity product company that combines cutting-edge Artificial Intelligence and Machine Learning to offer the world s fastest and most reliable solutions for detecting and resolving digital threats in real-time. Since our inception in 2015, CloudSEK has grown rapidly, expanding across India, Southeast Asia, and the Americas, while consistently driving innovation in the cybersecurity industry. Our product suite includes CloudSEK XVigil, BeVigil, and SVigil, providing real-time threat analysis, attack surface monitoring, and software supply chain risk management. We re proud to be recognized with multiple industry awards and accolades, including the NASSCOM-DSCI Excellence Award and NetApp Excellerator's Best Growth Strategy Award. About the Role: HR Operations Specialist We are seeking a dynamic and experienced HR Operations Specialist to join CloudSEK s fast-paced and rapidly growing startup environment. As an integral member of our HR team, you will manage and enhance HR processes, ensuring that all HR initiatives align with the company s goals and contribute to a positive, productive work culture. This is a unique opportunity to make a significant impact on the growth and success of CloudSEK through strategic HR management. Key Responsibilities Performance Management & Employee Engagement: Lead and manage the Performance Management process, driving performance effectiveness across teams. Champion various HR initiatives related to Rewards and Recognition, Employee Development, and Engagement programs. Design and implement policies and programs to enhance employee engagement and productivity. HR Policy & Compliance: Formulate and implement HR policies and procedures in collaboration with HR leadership, ensuring compliance with labor laws and company objectives. Regularly evaluate and update policies to ensure they meet the evolving needs of the organization. Payroll, Audits & Compliance: Support payroll processing, audit procedures, and ensure compliance with all relevant HR-related laws and regulations. Bridge management-employee relations by addressing grievances, concerns, and demands from both sides, ensuring transparency and trust. End-to-End Employee Lifecycle Management: Manage the entire employee lifecycle, including HRMS management, exit processes, and ENPS (Employee Net Promoter Score) surveys. Maintain pay plans and benefits programs, ensuring they align with industry standards and employee satisfaction. Strategic HR Support: Support business needs by driving HR strategies that develop, engage, and retain top talent. Partner with leadership to design and implement HR programs that align with CloudSEK s mission and values. Requirements 3+ years of experience in HR operations, ideally in a fast-paced startup or growth environment. People-oriented and results-driven with the ability to foster relationships at all levels of the company. Demonstrable experience using HR tools like HRMS and Performance Management systems. In-depth knowledge of HR metrics, labor laws, and HR best practices. Strong ability to architect HR strategies, coupled with leadership skills to drive execution. Excellent skills in active listening, negotiation, presentation, and interpersonal communication. A degree in Human Resources or a related field. A self-driven, detail-oriented individual who thrives in a fast-paced environment and enjoys building systems that support growth and engagement. Ability to handle sensitive information with discretion and professionalism. A passion for employee well-being and driving a positive company culture through strategic HR practices. Benefits of Joining CloudSEK Flexible working hours to support work-life balance. Unlimited snacks, food, and beverages in the office to keep you energized throughout the day. A vibrant, collaborative office environment with games, music, and creative activities to unwind. A competitive salary and a comprehensive benefits package, including opportunities for personal and professional growth.

LMS Administrator Location: Bangalore Company: Pharmed Industry: Pharmaceutical Employment Type: Full-time About the Role: We are seeking a dedicated LMS Administrator to manage and enhance our Learning Management System (LMS) for employee training and development. This role is pivotal in ensuring the smooth operation, maintenance, and optimization of the LMS, while supporting trainers and the entire sales team throughout their learning journey. Key Responsibilities: LMS Management: Oversee the daily administration, configuration, and troubleshooting of the LMS to ensure its optimal performance. User Support: Provide technical support to learners, trainers, and stakeholders, resolving any LMS-related issues in a timely manner. Content Management: Upload, update, and organize training modules, courses, and assessments in the LMS to ensure content is accessible and up to date. Data & Reporting: Generate and analyze training reports, track employee progress, and provide actionable insights to the training team. Compliance & Security: Ensure that the LMS complies with data security, compliance, and company policies. Integration & Enhancement: Work with IT teams to integrate the LMS with other enterprise systems and recommend improvements to enhance functionality and user experience. Trainer & Employee Support: Conduct LMS orientation sessions, create user guides, and assist trainers in using the platform effectively. Qualifications & Experience: Bachelor s degree in IT, HR, Education, or a related field. 1-3 years of experience in LMS administration, preferably in a corporate training or pharmaceutical environment. Strong technical proficiency with LMS platforms (e.g., Moodle, SAP SuccessFactors, Cornerstone, or similar). Familiarity with SCORM, xAPI, and other e-learning standards. Excellent problem-solving, communication, and organizational skills. Ability to analyze data and generate insightful reports. Opportunity to contribute to the growth and development of employees in a dynamic industry. Work with a passionate training team in a company that values learning and innovation. Competitive salary, benefits, and career growth opportunities. Qualification : Bachelors degree in IT, HR, Education, or a related field.

HR Executive Location: Mumbai Type: Full-Time Department: Human Resources Job Summary: As an HR Executive, you will play a crucial role in managing and developing human resources within the organization. Your responsibilities will cover the entire employee lifecycle, including recruitment, performance management, employee relations, and HR administration. This is an excellent opportunity to contribute to a positive work environment and drive effective talent management strategies. Key Responsibilities: Recruitment and Staffing: Manage the end-to-end recruitment process, from job postings to candidate selection and onboarding. Employee Onboarding and Offboarding: Ensure smooth onboarding for new hires and manage offboarding procedures, including exit interviews and final documentation. HR Administration: Maintain employee records, process payroll, and ensure compliance with legal and company policies. Employee Engagement and Relations: Foster a positive work environment by addressing employee concerns, conducting engagement activities, and ensuring employee satisfaction. Performance Management: Assist in managing performance reviews, goal setting, and personal development plans for employees. Training and Development: Help identify training needs and work with managers to organize internal or external training sessions. Required Skills and Qualifications: Recruitment and Talent Acquisition: Expertise in sourcing, screening, and recruiting candidates for various roles, using channels such as job boards, social media, and networking. Employee Relations: Strong interpersonal skills to address employee concerns, mediate conflicts, and ensure a positive work environment. HR Policies and Procedures: Knowledge of labor laws, company policies, and the ability to implement and enforce HR policies effectively. Performance Management: Experience in managing employee performance, conducting appraisals, and assisting in setting objectives and development plans. Communication and Organization: Excellent written and verbal communication skills, with the ability to handle multiple tasks and maintain organized records. Qualifications: Educational Background: Bachelor s degree in Human Resources, Business Administration, or a related field. Experience: 1-3 years of experience in HR roles, with exposure to recruitment, employee relations, and performance management. Certifications (Optional but Beneficial): HR-related certifications such as SHRM-CP, PHR, or other relevant courses in HR management. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

Package Consultant - Oracle Cloud HCM Payroll Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Consultant Introduction: At IBM Consulting, we are not just consultants; we are trusted partners to clients across the globe, delivering cutting-edge technology solutions that drive innovation and transformation. In this role, you'll be based in one of our Client Innovation Centers (Delivery Centers), where you'll help organizations improve their operations through the power of Oracle Cloud HCM Payroll. A career at IBM is rooted in long-term relationships and collaboration, where you ll work with visionaries in various industries to help them navigate their hybrid cloud and AI journeys. If you're passionate about solving complex business challenges and creating meaningful impact, IBM Consulting offers the perfect environment for growth and innovation. Your Role and Responsibilities: As a Package Consultant in Oracle Cloud HCM Payroll, you will serve as a trusted advisor to clients, working to design and implement solutions that optimize their HCM Cloud and Payroll systems. You ll leverage IBM s robust technology platforms to deliver innovative solutions that address client needs, improve efficiency, and drive business results. Key Responsibilities: Solution Shaping & Implementation: Work closely with clients to shape solutions within Oracle Cloud, ensuring they align with key business requirements. Utilize Agile methodologies to implement and deliver Oracle HCM Payroll solutions, ensuring a seamless experience for the client. Perform configuration and testing of the applications to ensure that business requirements are met efficiently. Client-Facing Consulting: Act as a client-facing consultant, engaging directly with clients to understand their needs and recommend tailored solutions. Serve as a trusted business advisor, providing expert guidance throughout the Oracle Cloud HCM Payroll implementation process. Process Improvement & Problem Solving: Cultivate a culture of continuous improvement by identifying areas for enhancement and optimizing solutions to improve business performance. Analyze functionality gaps in the current system and develop strategies to address them through custom solutions. Collaboration & Communication: Work with cross-functional teams to ensure the successful delivery of solutions. Communicate effectively with clients and internal teams, ensuring all stakeholders are aligned with project objectives and timelines. Required Education and Experience: Education: Bachelor s Degree in Computer Science, Information Technology, Business Administration, or related field. A Master s Degree is preferred but not required. Experience: Functional expertise in Oracle Cloud Payroll. At least 4 full lifecycle implementations of Oracle HCM Cloud projects with a focus on Payroll in at least 2 projects. Proven ability to identify functionality gaps and create solutions to resolve them. Experience in configuring and testing applications to meet business requirements. Preferred Technical and Professional Expertise: Expertise in the following technologies: Oracle Payroll, Oracle HCM, HCM Extract, and BI Publisher. Certification in Cloud (Oracle Cloud certifications preferred) is an advantage. Communication & Interpersonal Skills: Excellent written and verbal communication skills, enabling effective collaboration across teams and with clients. Strong interpersonal skills to coordinate across teams and ensure the success of client projects. Global Impact: Join a global leader in technology consulting, with the opportunity to impact major industries and solve complex challenges. Career Growth: At IBM Consulting, we offer a rich environment for career development, providing continuous learning and growth opportunities. Innovative Culture: Work with innovative technologies and become part of a forward-thinking organization that embraces creativity, evolution, and collaboration. If you're ready to help businesses optimize their HCM Cloud and Payroll systems with Oracle Cloud and IBM Consulting, apply today and become part of a team that's helping clients transform their organizations. Qualification : Bachelors Degree in Computer Science, Information Technology, Business Administration, or related field.

Job Title: HR Executive Location: Bangalore Experience: 0-6 Months Qualification: Any Graduate Number of Openings: 10 (Females Only) Joining: Immediately Type: Full-Time Job Summary: We are seeking an enthusiastic HR Executive to join our dynamic team. As an HR Executive, you will be responsible for handling the full recruitment process, from sourcing candidates to onboarding. The ideal candidate will have excellent communication skills and a keen eye for talent. We are looking for motivated individuals ready to take the next step in their HR career. Roles & Responsibilities: Job Description & Sourcing: Design and update accurate job descriptions to match hiring needs. Source potential candidates from various online platforms and job boards. Craft engaging recruiting emails to attract passive candidates. Candidate Screening & Interviewing: Review and screen incoming resumes and application forms. Conduct phone interviews and in-person interviews with candidates. Advertise job openings on the company s careers page, social media, and internal job boards. Collaboration & Coordination: Provide shortlisted candidates to hiring managers for further evaluation. Send job offer letters and address candidate queries regarding compensation and benefits. Work closely with hiring managers to identify future hiring needs. Onboarding & Support: Act as a consultant for new hires during the onboarding process. Assist with the smooth onboarding of new employees and provide guidance as required. Skills & Requirements: Communication Skills: Excellent verbal and written communication skills. Ability to confidently interact with candidates and hiring managers. Analytical Ability: Ability to effectively analyze resumes and candidate profiles. Interpersonal Skills: Strong interpersonal skills to engage and communicate effectively with various stakeholders. Independence & Initiative: Ability to work independently and take initiative in a fast-paced environment. Why Should You Apply?: Opportunity for Growth: This role offers ample opportunity to develop your skills in HR, recruitment, and talent acquisition. Supportive Work Environment: Work in a collaborative and dynamic team that values your contributions. Immediate Joining: We are looking for candidates who can join us immediately and make an impact. If you are a self-motivated individual with a passion for HR and recruitment, we would love to hear from you! Apply now to join a growing company with a focus on talent development.

Senior Payroll & HR Generalist About Saviynt Saviynt is an identity authority platform designed to power and protect organizations in an era of digital transformation. As businesses navigate growing cybersecurity risks, our Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence, ensuring secure, right-time access to critical digital resources. To support our rapid growth, we are seeking a Senior Payroll & HR Generalist who will play a crucial role in managing payroll processes and leading key HR functions across India and the APAC region. This role will report to the Manager of Payroll & Benefits in El Segundo, CA, for functional leadership, while working locally under the Director of Human Resources in Bengaluru. Key Responsibilities Payroll Processing & Compliance Lead and oversee end-to-end payroll processing for India & APAC, ensuring accuracy, compliance, and timeliness. Partner with global payroll and accounting firms to maintain adherence to international payroll regulations and best practices. Review, analyze, and verify payroll reports to identify discrepancies, processing necessary adjustments before final payroll completion. Maintain and update payroll data in Namely, ensuring accurate records of compensation, tax deductions, bonuses, and statutory contributions. Manage payroll-related benefits administration, including incentives, tax deductions, and retirement contributions. Ensure compliance with local labor laws, taxation policies, and company policies related to payroll and employee benefits. HR Generalist & Employee Lifecycle Management Oversee employee leave management, ensuring accurate payroll integration and compliance with company policies. Support onboarding & offboarding processes, ensuring payroll setup for new hires and accurate termination payouts. Assist with performance evaluation processes, ensuring payroll-related adjustments align with compensation changes. Serve as an HR compliance expert, advising on payroll-related labor laws, employment verification, and unemployment claims. Audit, Reporting & Strategic HR Support Prepare payroll-related reports for internal and external stakeholders. Facilitate payroll audits, pension filings, and employment verifications. Work closely with HR leadership to align payroll strategies with business objectives and drive process improvements. Provide administrative, operational, and strategic HR support to the Director of Human Resources as needed. What You Bring Extensive experience in payroll processing & HR functions for India & APAC. Strong knowledge of Indian labor laws, payroll compliance, taxation, and employee benefits. Experience in full-cycle payroll management, including incentives, tax deductions, and statutory contributions. Proficiency in HR systems (Namely or similar HRIS platforms). Ability to manage audits, reports, and compliance documentation. Excellent attention to detail, problem-solving, and analytical skills. Strong collaboration skills with global teams across multiple time zones. Preferred (Good to Have): Experience working in a fast-paced SaaS or tech-driven organization. Knowledge of global payroll practices (US, Europe, APAC, etc.). Work in a high-growth, technology-driven environment that values innovation and excellence. Gain exposure to global payroll processes & HR strategies in a dynamic, fast-paced setting. Collaborate with industry-leading professionals and contribute to scaling a global workforce. Competitive compensation, benefits, and professional growth opportunities. Saviynt is an equal opportunity employer. We welcome applicants from diverse backgrounds and do not discriminate based on race, gender, age, disability, or veteran status. If you re a detail-oriented payroll and HR expert passionate about process efficiency and compliance, we d love to hear from you!

IT Recruiter Location: Bengaluru, India Experience: 8+ years Education: Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field About Saviynt Saviynt is an identity authority platform designed to power and protect organizations in an era of digital transformation. As businesses navigate growing cybersecurity risks, our Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence, ensuring secure, right-time access to critical digital resources. To support our rapid growth, we are seeking a skilled IT Recruiter to join our dynamic team in Bengaluru. If you re passionate about sourcing, screening, and hiring top IT talent, and want to make a meaningful impact on our organization, we d love to hear from you! What You ll Be Doing Talent Sourcing & Recruitment Strategy Partner with hiring managers to understand staffing needs and create effective recruitment strategies. Source and attract qualified candidates through job boards, social media, professional networks, and referrals. Stay updated on IT industry trends, market conditions, and best recruitment practices. Screening & Interview Coordination Screen resumes and conduct initial interviews to assess candidate qualifications, technical skills, and cultural fit. Coordinate and schedule interviews between candidates and hiring managers. Facilitate the selection process by conducting reference checks, background verification, and skills assessments. Offer Negotiation & Hiring Process Negotiate job offers and ensure a seamless candidate experience throughout the hiring process. Maintain accurate records in the applicant tracking system (ATS). Ensure compliance with hiring policies, labor laws, and company standards. What You Bring 8+ years of experience as an IT Recruiter or Technical Recruiter. Strong understanding of IT roles, technologies, and hiring trends. Excellent communication and interpersonal skills to build relationships with candidates and hiring managers. Strong organizational and time-management skills, with the ability to manage multiple hiring priorities in a fast-paced environment. Proficiency in applicant tracking systems (ATS) and recruitment software. Ability to work independently and collaboratively within a team environment. Work in a fast-growing, innovative SaaS company in the identity security space. Gain exposure to global hiring strategies in a high-tech environment. Collaborate with top industry professionals and drive business-critical recruitment efforts. Competitive compensation, benefits, and career growth opportunities. Saviynt is an equal opportunity employer. We welcome applicants from diverse backgrounds and do not discriminate based on race, gender, age, disability, or veteran status. If you're passionate about IT recruitment and want to make an impact, apply now and join our Bengaluru team! Qualification : Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field

Job Title: Learning Operations Analyst Skill Required: Talent Development Learning Delivery Operations Designation: Analyst Qualifications: Any Graduation Experience: 3 5 Years About Accenture Accenture is a global leader in digital, cloud, and security services, bringing specialized expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com. About the Role As a Learning Operations Analyst, you will play a key role in learning administration and delivery operations, ensuring the successful implementation of learning solutions while evaluating their effectiveness. You will be responsible for training team members, managing learning satisfaction surveys, and providing general support to client employees. Additionally, you will support process documentation, quality control, and operational excellence within the learning and development function. Key Responsibilities Process Support: Understand, analyze, and execute learning processes as per business rules. Serve as a subject matter expert (SME) to assist team members with process-related queries. Escalate issues and seek guidance when faced with complex challenges. Ensure high-quality written and verbal communication within the team. Develop and maintain process documentation, ensuring compliance with business requirements. Conduct Root Cause Analysis (RCA) on issues and recommend corrective actions. Propose process improvement initiatives to enhance efficiency and accuracy. Participate in knowledge transfer activities and gain in-depth expertise in the process. Collaborate on internal and client-driven initiatives related to learning delivery. Team Support: Manage and allocate workloads efficiently within the team. Support Team Leads/Managers by providing daily reports, metrics, and performance analysis. Maintain and update Management Information Systems (MIS) and process metrics. Provide real-time floor support to resolve operational issues. Conduct training needs analysis and ensure skill development within the team. Adhere to quality checks and audit mechanisms to ensure SLA compliance. Maintain security and confidentiality of client data at all times. Strong interpersonal skills with the ability to engage stakeholders at all levels. Customer-focused mindset with high responsiveness to urgent requests. Ability to work under pressure and meet tight deadlines. Strong organizational, multitasking, and prioritization skills. Analytical and problem-solving abilities. High level of confidentiality and attention to detail. Basic leadership and coaching skills to guide team members. Proficiency in MS Office and Excel, with a focus on business excellence. Strong verbal and written communication skills in English. Ability to handle customer complaints professionally and escalate when necessary. Flexibility to work in rotational shifts. Multicultural awareness and ability to collaborate in a global environment. Join us in delivering best-in-class learning solutions, fostering a culture of continuous improvement, and driving organizational excellence! Qualification : Any Graduation

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation

About _VOIS (Vodafone Intelligent Solutions): _VOIS is a strategic arm of Vodafone Group Plc, driving innovation, enhancing quality, and delivering efficiencies across 28 countries. Operating from seven global locations Albania, Egypt, Hungary, India, Romania, Spain, and the UK our team of over 29,000 highly skilled professionals powers Vodafone s transformation journey. Established in 2006, _VOIS has grown into a global, multi-functional Centre of Excellence for Intelligent Solutions, delivering value-added services in IT, Business Intelligence, Customer Operations, HR, Finance, Supply Chain, and more. Our focus is on creating business outcomes that support Vodafone s mission of connecting for a better future. About _VOIS India: Since its inception in 2009, _VOIS India has evolved into one of our key global delivery hubs. With more than 14,500 employees across Pune, Bangalore, and Ahmedabad, _VOIS India supports Vodafone s global markets and functions. We deliver world-class services in areas such as Information Technology, Networks, Business Intelligence & Analytics, Robotics & AI, Digital Business Solutions, Finance Operations, Supply Chain Operations, and Human Resources. Job Role: UC Network Platform Design Specialist Key Responsibilities: Deliver low-level platform designs for all UC network platforms, ensuring alignment with project plans and effective collaboration with other teams. Own and manage the UC Network baseline, lifecycle, and platform integrity. Lead projects to maintain platform integrity and ensure optimal performance. Manage team resources to meet delivery deadlines and budget expectations. Provide advanced 3rd line support for complex UC network issues. Core Competencies & Required Skills: Minimum 5 years experience in designing and deploying large-scale computing and network infrastructures. Strong expertise in: CISCO: 9K, 7K, 2K, 1K, Catalyst 3x50 switches CISCO ASA and Juniper Firewalls CISCO Unified Computing network components (e.g., DCNM, Fabric Interconnect) IP Routing Protocols: BGP, OSPF CISCO HCS and routers Load Balancers (desirable) SDN/NFV and cloud platforms (Amazon AWS, Google Cloud, Microsoft Azure) (desirable) System administration skills (Windows Servers, RedHat Enterprise) are a plus. Equal Opportunity Employer: At _VOIS, diversity and inclusion are part of who we are. We celebrate individuality and welcome diverse perspectives, creating a workplace where everyone feels empowered to be their authentic self. We do not discriminate based on age, color, gender, gender identity, gender expression, nationality, race, religion, sexual orientation, disability status, or any other legally protected characteristic.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities As a Process Analyst Onboarding, you are responsible for ensuring a seamless onboarding experience for new joiners. Your primary responsibilities include: You will be the first point of contact for new employees and hiring managers from offer acceptance to onboarding. Facilitate onboarding sessions. Welcome new employees, handle paperwork, and ensure understanding of current IBM business, structure, and strategies. Ensure employee data is collected at the onboarding stage and reaches HR system(s) promptly. Comply with local government requirements on time. Required Technical and Professional Expertise Graduate or postgraduate (MBA HR is preferred) with 1-2 years of experience in handling Learning Administration at an International IT/ITES Company. Should have a combination of recruitment and human resources skills to ensure a smooth and positive onboarding experience. Should coordinate and facilitate training sessions on job-specific tasks and responsibilities. Collect feedback from new hires about their onboarding experience and use this information to make continuous improvements to the onboarding process. Identify areas for enhancement and work collaboratively with relevant teams to implement changes. Preferred Technical and Professional Expertise Proficient in MS Office applications. Excellent communication skills in English both oral and written. Self-directed and ambitious achiever, meeting targets effectively. Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills. Enhance technical skills by attending educational workshops, reviewing publications, etc. Qualification : Graduate or postgraduate (MBA HR is preferred) with 1-2 years of experience in handling Learning Administration at an International IT/ITES Company.

This role is accountable to ensure consistent, timely, and high-quality business outcomes and serves as an advocate and a champion with regards to Raytheon s Global payroll operations. The role will have direct people management responsibility for the payroll team, based in our Global Hub Bangalore operations. Job Title: Analyst / Sr. Analyst, Global Payroll Operations Job Level: P2 Location Bangalore Department: Enterprise People Services, Global Hub Operations. Enterprise Services, Raytheon Technologies Corporation End-to-end payroll processing, including data entry, calculations, and disbursements managed from India Hub Core responsibilities include collecting key data inputs from various teams and countries (e.g., Group Company Payroll Customers, Benefits, Compensation, Mobility) to support the administration of the disbursement of pay. Serve as a subject matter expert in US Payroll Operations working with internal stakeholders and third-party vendors on escalated matters. Ensure an accurate and timely payroll close. Should have good knowledge of end-to-end multi country payroll processing including benefits, HR Operations, time and attendance, tax deductions etc. Coordination of payroll input data to create, update, and maintain employee assignment and pay details. Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. Accountable for ensuring accuracy and timeliness of payroll processing Actively participate in designing of process in new transitions. Manage delivery of all transactions within SLA on all projects Effective relationship management with key stakeholders and customers. Process and monitor garnishment orders and other issues that impact payroll specifications by meeting the obligations such as TAT & accuracy levels as specified. Ensure awareness of all policies and compliance relating to US payroll and apply during the execution of daily work. Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets. Always ensure a customer first approach by consistently and proactively role modelling excellent customer service. Understand and be compliant with the corporate data protection and confidentiality policies. Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value. Qualifications Strong US Payroll knowledge on end-to-end payroll processing with minimum 4 to 6 years' experience Knowledge of or experience with Enterprise Payroll Systems such as: ADP EV5, Workday and ServiceNow Having excellent knowledge of Global payroll processing, Garnishments, Levy, Tax, and legislation Clear understanding of statutory regulations and guidelines that govern international payroll. Good understanding of process risks and controls and risks pertaining to Payroll. Good Analytical Skills Education Required: Bachelors or master s degree in any stream from a recognized university. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law. Qualification : Bachelors or masters degree in any stream from a recognized university.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation