HR Process Improvement Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Assistant Manager - Group HR Digital Location: Mumbai Group Company: RPG Enterprises Role Summary: As a Champion of Digital Transformation within the Group HR function, you will lead HR technology initiatives, optimize processes, and drive the digitalization of the HR function across RPG Enterprises. Key Responsibilities Provide ongoing support and training to ensure successful adoption and utilization of the HRIS platform across the Group. Identify, evaluate, and manage relationships with vendors offering innovative HR technology solutions. Lead negotiations and contract management with HR technology vendors to ensure cost-effectiveness. Collaborate with stakeholders to standardize HR processes like Payroll, Leave Management, and Performance Management. Integrate AI-powered tools within the RPG TalentOne platform to enhance talent acquisition and management. Leverage AI in predictive analytics for identifying talent trends, skills gaps, and performance insights. Contribute to the TA-TM Center of Excellence (COE) to drive the "Talent First" agenda. Develop reports, dashboards, and analytics to enable senior leadership to make informed, data-driven decisions. Qualifications Proven experience in HR technology implementation and HR tech vendor management. Strong understanding of HR processes including Payroll, Talent Acquisition, and Talent Development. Experience working with HRIS systems and familiarity with AI-powered HR tools. Excellent analytical skills with the ability to translate complex data into actionable insights. Strong communication and stakeholder management skills to work with diverse teams. Passion for innovation and a drive to digitize HR processes. Competencies Project Management: Ability to lead multiple HR technology initiatives and ensure timely execution. Driving Continuous Improvement: Skill in identifying opportunities for process optimization and efficiency. HR Technology Solutions Management: Expertise in evaluating and selecting technology to meet organizational needs. HRIS Administration: Hands-on experience in administering systems, ensuring data accuracy, and system optimization.

Designation: Senior Engineer Location: Mumbai Department: R&D Qualification: B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication Experience: 5+ years (exclusively in Electronics Design & Development) Required Skills & Expertise Practical hands-on experience with: Operational Amplifiers (OpAmp) and their applications. DC-DC converters, Low Dropout Regulators (LDOs), thermal calculations, and heatsink selection. Relays and their applications. Diodes, MOSFETs, BJTs, Optocouplers and their real-world usage. Protection devices such as MOV and TVS. Microcontrollers and pin mapping. Communication protocols including CAN, SPI, I2C, Parallel, RS232, RS485, Ethernet, USB. Switch Mode Power Supply (SMPS) design and PCB layout guidelines. EMI/EMC design and testing. Job Description & Responsibilities The candidate will own the product development lifecycle from initial specification through design, validation, and final production, including documentation at every stage: Design & Development Design and implement low-power analog circuits (op-amps, filters, power circuits, BJTs, FETs) and digital circuits (logic gates, microcontrollers, memories). Draft specifications, plan design architecture, create circuit schematics, select components, prepare BOMs, and coordinate procurement. Simulation & Analysis Perform circuit tolerance analysis using Excel, Spice-based Monte-Carlo simulations, TINA, or equivalent tools. Compliance & Standards Design and develop products compliant with hazardous location standards and railway safety standards (IEC, EN, UL, CE), focusing on intrinsic safety, functional safety, and EMI/EMC requirements. Testing & Validation Bring up PCB assemblies and develop low-level hardware test plans to verify design functionality. Debug hardware using oscilloscopes, digital multimeters (DMMs), logic analyzers, and other test equipment. Generate detailed test plans and reports for electrical and environmental compliance tests. Production Support Assist in prototype fabrication including procurement, build processes, and testing. Analyze and modify designs for end-of-life (EOL) considerations, manufacturing feedback, or customer issues. Documentation Document design processes, testing procedures, validation results, and create jigs or fixtures for validation purposes. Additional Expectations Collaborate effectively with cross-functional teams including manufacturing, procurement, and quality assurance. Drive continuous improvement by troubleshooting and resolving design and production issues. Ensure design practices align with company policies and industry best practices for quality and reliability. Qualification : B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication

Risk & Control Analyst Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Department Overview The GCIO function oversees group-wide technology, operations, and data management, supporting Nomura s business strategy and delivering consistent services based on common operating principles. Aligned to key businesses across the group, GCIO operates enterprise-wide functions in risk management, governance, controls, supply chain, and infrastructure. Within GCIO, the Chief Controls Office (CCO) strengthens and protects the organization by enhancing non-financial risk management frameworks. The CCO enables the business to accelerate strategic delivery while improving the ability to dynamically manage risks and demonstrate control effectiveness. The CCO is undergoing a multi-year global transformation, focusing on building the right skills, capabilities, and foundations within its global team. Role Overview We are seeking a Risk & Control Analyst to play a pivotal role in building out the GCIO CCO Governance and Management Information (MI) capability. Reporting to the Controls MI Lead, you will contribute to the design, implementation, and delivery of risk management MI and governance frameworks across the organization. This is a fast-paced, challenging role for a detail-oriented candidate capable of initiative and proactive problem-solving. You will support both strategic MI initiatives and business-as-usual risk reporting for key committees and decision-making forums. Key Responsibilities Support the design, build-out, and management of GCIO CCO Risk Management Governance and MI capability. Deliver and continuously improve business-as-usual MI outputs, including supporting the Group CIO Risk Management Committee and GCIO LT Controls meetings (agenda, process, and MI content). Assist in defining target end-states and transition plans for CCO Governance and MI, and oversee day-to-day execution. Support the design and standardization of the GCIO Control Book, ensuring streamlined and automated production for stakeholder needs. Capture MI requirements, design dashboards, and implement processes to turn designs into actionable outputs. Collaborate with key stakeholders across GCIO and 3LoD to maintain productive working relationships. Contribute to process improvement initiatives to enhance risk management and MI capabilities. Qualifications, Skills & Experience Understanding of control frameworks, risk management governance, and MI in a financial services context. Strong combination of governance, MI, and technical skills (e.g., IT, Information Security, Data Management). Experience with Power BI reporting and dashboard creation. Hands-on experience with Linux, Informatica, and MS SQL databases. ServiceNow Integrated Risk Management (IRM) experience is a plus. Strong analytical and problem-solving skills, adaptable and flexible across multiple CCO services. Experience in MI design, visualization, production processes, and data requirements. Outcome-focused, with ownership and accountability for delivering high-quality outputs on time. Effective communication skills and strong attention to detail. Ability to contribute to continuous improvement initiatives and support strategic direction. You will be part of a global, high-performing team shaping the future of risk management and controls at Nomura. This is a unique opportunity to drive strategic initiatives, deliver impactful MI, and contribute to strengthening organizational controls in a dynamic financial services environment.

Business Management GMDO CAO, E-Trading Strategy Location: Mumbai Skill Category: Global Markets Corporate Title: Analyst / Associate Company Overview Nomura is a global financial services group with an integrated network spanning ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura is built on disciplined entrepreneurship and a commitment to creative solutions and thought leadership. Nomura Services India supports the group s global businesses, providing world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support, playing a critical role in global operations. Nomura is recognized for its inclusive workplace initiatives and has received awards such as Top 10 Employers (IWEI), IWEI Gold Employer of Choice, India CSR Leadership Award 2024, and YUVA Unstoppable Changemaker Awards. Division Overview The Global Markets (GM) division, based in Mumbai, provides front-office expertise in pricing, modelling, and risk management. The team is integral to portfolio optimization, pricing, and structuring strategies, supporting aggressive revenue targets. Business Unit Overview The Business Management team in Powai enables Front Office teams globally, including AEJ, EMEA, and US GM Business Management, Client Account Management & Strategy (CAMS), Front Office Supervision (FOS), GMDO CAO, and Senior Relationship Management (SRM). This role is within the **GMDO CAO, E-Trading Strategy** team, responsible for implementing the business policy, executing strategy, and managing day-to-day operations. You will work closely with Co-Heads of E-Trading Strategy and the COO of GM Digital Office. Position Specifications Experience: 2 4+ years relevant experience Qualification: MBA (Finance) or CA preferred Role & Responsibilities Business & Financial Management Lead financial planning and control, including budget management, tracking actuals, and providing meaningful insights for management decisions. Ensure accuracy of balance sheet items, including asset capitalization and depreciation. Control spend by managing approvals for T&E and platform expenditure. Partner with vendor teams to manage software, data, and resource suppliers throughout the lifecycle. Team Structure & Contribution Track monthly headcount and organizational changes. Maintain project structures reflecting team activities. Create business-level allocations to inform internal cost allocation and measure team contribution. Strategy & Delivery Work with the Global E-Trading Strategy CAO to drive strategy execution and delivery of roadmap initiatives. Optimize team structure and working environment in collaboration with local support and HR. Ensure risk management and control processes are adhered to. Business Analysis & Reporting Prepare weekly business summaries with financial metrics and commentary. Develop executive-level presentations to support senior management decision-making. Stakeholder Management Advocate for the E-Trading Strategy team across the organization. Partner with GM desk, business managers, Technology, Operations, Finance, and other corporate functions to ensure recognition and support of team successes and challenges. Why Join Nomura This role offers a unique opportunity to partner with global stakeholders, drive strategic initiatives, and manage key business operations in a fast-paced, front-office environment. You will play a critical part in shaping the E-Trading Strategy business agenda and contributing to Nomura s global market success. Qualification : MBA (Finance) or CA preferred

Sr. Executive / Assistant Manager Operations Banking Team Experience: 3 5 Years Location: Mumbai Job Description: We are seeking a dynamic and detail-oriented professional to join our Operations Banking Team. The ideal candidate will be responsible for handling a wide range of banking and operational functions related to mutual fund schemes and various asset classes. Key Responsibilities: Manage daily banking operations, including cash flow and treasury management. Perform unit reconciliation for mutual fund schemes: Subscription reconciliation. Redemption reconciliation. Switch reconciliation. Oversee and process trades across multiple asset classes: Equity, Debt, Mutual Funds, ETFs. Support various operational functions: MIS reporting. Proxy voting. Tax payments. Other ad hoc tasks as assigned within the operations team. Required Skills & Attributes: Strong proficiency in Excel / Advanced Excel mandatory. Team-oriented mindset with effective communication skills. High level of accountability and ownership in work. Eagerness to learn and take initiative in a fast-paced environment. Qualifications: B.Com / MBA in Finance, Accounting, or a related field. Preferred Industry Background: Mutual Fund. Insurance. Broking. Qualification : B.Com / MBA in Finance, Accounting, or a related field

Job Title: Deputy Manager Accounts Receivable Location: Mumbai Education: M.Com / B.Com Experience: Minimum 5 years (with at least 2 years in a supervisory or managerial role) About the Role We are looking for a highly motivated and experienced Deputy Manager Accounts Receivable to oversee and enhance our receivables operations. The ideal candidate will bring strong financial acumen, team leadership experience, and a proactive approach to process improvement. This is a key role that ensures accurate financial reporting, efficient collections, and strong customer relationship management. Key Responsibilities Team Leadership: Supervise, mentor, and guide the accounts receivable team to ensure high productivity and continuous professional development. Customer Account Reconciliation: Ensure accurate reconciliation of customer accounts with AR ledgers and financial statements. Collections Coordination: Liaise with banks and payment aggregators to ensure timely collections from customers. Reporting & Analysis: Prepare regular AR reports including aging analysis, collection status, bad debt provisions, and other key metrics. Policy Implementation: Develop, implement, and monitor AR policies and procedures in alignment with internal controls and compliance standards. Client Communication: Address and resolve customer inquiries, disputes, and escalations related to billing and payments in a timely and professional manner. Process Optimization: Identify areas for improvement in the AR cycle and implement automation or best practices to increase efficiency. Financial Closure & Compliance: Ensure timely monthly closures and accurate financial reporting. Ensure compliance with statutory and regulatory payment requirements. Cross-Functional Collaboration: Work closely with finance, sales, and customer service teams to resolve billing or payment issues and improve the end-to-end AR process. Required Qualifications & Skills Education: Bachelor s or Master s degree in Commerce, Finance, Accounting, or Business Administration. Experience: Minimum 5 years of experience in Accounts Receivable or a related financial role. At least 2 years in a supervisory or managerial capacity. Technical Skills: Proficiency in accounting tools such as Tally Prime, SAP, Oracle, or QuickBooks. Advanced knowledge of Microsoft Office Suite, particularly Excel, PowerPoint, and Power BI. Core Competencies: Analytical Thinking: Ability to interpret financial data and make data-driven decisions. Communication: Strong verbal and written communication skills to effectively interact with internal teams and external stakeholders. Leadership: Proven ability to lead teams, set performance goals, and foster a collaborative work culture. Attention to Detail: Strong focus on accuracy in financial reporting and record-keeping. Organizational Skills: Ability to manage multiple priorities, deadlines, and maintain structure under pressure. Be part of a fast-paced, growth-oriented finance team. Work in a collaborative environment with cross-functional exposure. Opportunity to lead impactful process improvement initiatives. Competitive compensation and opportunities for advancement. Qualification : Bachelors or Masters degree in Commerce, Finance, Accounting, or Business Administration

Position Title: Regional Manager Collections Location: Mumbai Overview: We are seeking an experienced and performance-driven Regional Manager Collections to oversee and manage collections for 90+ DPD (Days Past Due) / NPA accounts. The ideal candidate will lead a team of field officers, team leaders, and tele-callers, ensuring collection targets are consistently met, recovery rates are improved, and operational processes are optimized. This role demands strong leadership, a deep understanding of NPA collections, and the ability to execute high-impact recovery strategies. Key Responsibilities: Manage and monitor collections for 90+ DPD accounts, ensuring monthly recovery targets are achieved Develop and implement field follow-up strategies and review logic to maximize recovery efficiency Conduct tracing and skip-tracing for unreachable or unresponsive customers Engage directly with delinquent borrowers to negotiate repayment and improve recovery on assigned portfolios Lead and motivate a team comprising team leaders, tele-callers, and field officers (FOS) across vendor locations Allocate cases efficiently based on geography, vintage, and risk profile Track collection performance through daily reports, dashboards, and regular team reviews Identify underperforming areas and implement corrective actions to improve recovery efficiency Design and roll out collections improvement initiatives based on market trends and competitor analysis Ensure compliance with regulatory guidelines and company policies related to collections Meet departmental goals on a daily, weekly, and monthly basis Requirements & Qualifications: Graduate or Postgraduate from a recognized institute Minimum 5+ years of experience as a Recovery/Collections Manager in a Bank or NBFC, with specialization in 90+ DPD/NPA collections Deep understanding of retail loan products such as Personal Loans, Solar Loans, Education Loans, Home Decor Financing, Healthcare Financing, etc. Hands-on experience with collections management tools, CRM systems, and MIS reporting Strong analytical, problem-solving, and decision-making skills Ability to work under pressure and meet aggressive targets Proven leadership abilities, strategic thinking, and people management experience Strong communication and negotiation skills Qualification : Graduate or Postgraduate from a recognized institute

Job Title: Deputy Manager IT Governance Location: Mumbai Experience: 6 10 Years Employment Type: Full-Time Education: Graduate in any discipline Designation: Deputy Manager Position Summary We are looking for a highly skilled and experienced Deputy Manager IT Governance to lead and support IT governance, risk management, and compliance initiatives. The ideal candidate will have a solid foundation in IT audit, risk lifecycle management, compliance frameworks (e.g., PCI-DSS, COBIT, NIST, GDPR), and demonstrated experience in aligning IT strategy with organizational goals. Key Responsibilities Governance, Risk & Compliance (GRC) Oversee risk assessments, remediation, monitoring, and governance activities across IT processes. Implement and manage risk mitigation plans and ensure periodic reviews of entitlement and access. Maintain risk registers and risk heat maps; track closure of identified risks within set timelines. Collaborate with cross-functional teams (IT, Legal, HR, Admin, etc.) to ensure strong internal controls. Conduct and support internal and external IT audits, including those required by CAG and under Companies Act 2013. IT Governance Framework Implementation Assist in deploying IT governance frameworks such as COBIT and ITIL to define roles, accountability, and decision-making across IT. Develop, maintain, and communicate IT policies, ensuring alignment with business objectives and compliance requirements. Contribute to lifecycle management of IT policies and procedures creation, approval, communication, and revision. Strategic Planning & Performance Management Align IT initiatives and investments with business strategy and measurable objectives. Track key IT performance indicators (KPIs) and drive value through IT performance and service delivery. Identify opportunities for continuous improvement in IT governance and operations. Compliance & Regulatory Alignment Ensure compliance with internal policies and external regulations such as GDPR, RBI, SEBI guidelines, and PCI-DSS. Provide support during regulatory audits and ensure timely closure of compliance gaps. Work on financial, HR, corporate governance, and administrative audits to ensure holistic risk coverage. Stakeholder Management & Communication Liaise with business units and senior management to communicate IT governance priorities and risks. Prepare governance meeting materials, track action items, and ensure alignment across business and IT functions. Educate internal stakeholders on risk awareness, compliance best practices, and IT governance principles. Required Experience & Skills Experience: 6+ years of experience in IT, including 3+ years in IT Governance, Risk Management, Compliance, or IT Audit. Preferred exposure to both public sector and private enterprise audits. Technical Knowledge: Deep understanding of frameworks such as COBIT, ITIL, NIST, PCI-DSS, ISO27001, SOX. Familiarity with application security, data privacy, identity & access management, and information security domains. Knowledge of GDPR, IT regulatory compliance, and internal controls. Skills: Strong communication and presentation abilities with the capability to influence stakeholders across all levels. Analytical, structured thinking with experience in MIS reporting, governance documentation, and RCA preparation. Familiarity with security incident response and entitlement management. Ability to manage cross-functional projects and drive change. Desirable Certifications (Preferred but not Mandatory) CISA, CISM, CRISC, CGEIT, ITIL, ISO 27001 Lead Auditor/Implementer, PMP Play a pivotal role in shaping IT governance and compliance frameworks. Contribute to strategic business planning by aligning IT with enterprise risk goals. Gain exposure to regulatory and statutory audit processes, including CAG and Companies Act compliance. Qualification : Graduate in any discipline

Job Title: Quality Supervisor Location: Mumbai Experience: 4 5 Years Industry: Real Estate / Construction Role Overview: We are seeking a detail-oriented and proactive Quality Supervisor to ensure that all construction activities meet the highest quality and compliance standards. The ideal candidate will oversee material verification, quality assurance processes, statutory compliance, and certification efforts in line with industry best practices and regulatory requirements. Key Responsibilities: Quality Control Conduct physical inspection of construction materials such as bricks, sand, aggregates, and fly ash bricks to ensure compliance with specified quality standards. Monitor and ensure all construction work adheres to international concrete and building standards. Regularly review safety practices at construction sites and office premises, ensuring adequate safety protocols are in place and followed. Process & Policy Implementation Implement and continuously improve quality control processes and systems across project sites. Foster a culture of quality awareness among site teams through effective communication and training. Prepare and maintain comprehensive checklists for material and structural testing; ensure strict adherence to testing protocols and documentation standards. Statutory Compliance Ensure full compliance with environmental and pollution control guidelines to avoid penalties or legal issues. Prevent the use of substandard materials or improper construction techniques that could lead to regulatory action or structural failure. Maintain accurate documentation and ensure all compliance records are up to date to meet audit and legal requirements. Proactively mitigate risks that may result in claims or damages due to quality lapses in materials or processes. Certification & Audits Support the company s efforts to obtain and maintain ISO and other relevant quality certifications. Coordinate regular internal and external quality audits, ensuring timely renewal and compliance with certification standards. Key Requirements: Diploma or Bachelor's degree in Civil Engineering or a related field. 4 5 years of hands-on experience in quality control or quality assurance in the construction or real estate sector. Strong knowledge of material testing, concrete standards, and quality audit procedures. Familiarity with environmental and safety regulations relevant to the construction industry. Proficiency in MS Office and documentation tools; ability to generate reports and maintain digital records. Excellent communication, coordination, and problem-solving skills. Qualification : Diploma or Bachelor's degree in Civil Engineering or a related field

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Sr. Manager Business Collaboration Location: Mumbai Experience: 2 8 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications At Tata Communications, we are redefining global connectivity through innovation and intelligence. From Cloud and Mobility to Internet of Things (IoT), Unified Collaboration, Security, Media, and Network Services, we are building the next generation of digital infrastructure to support the New World of Communications. Role Overview We are seeking a Senior Manager Business Collaboration to lead and grow our Unified Collaboration product portfolio. This role will be responsible for product strategy, lifecycle management, GTM planning, and driving profitable growth. You will define the product roadmap, manage cross-functional development, and ensure exceptional customer experiences through product enhancements and digital journeys. This is a tactical and strategic role with direct influence on mid-term business outcomes, driving revenue, profitability, and competitiveness in the Unified Collaboration space. Key Responsibilities Product Ownership: Define product requirements and manage development from concept to launch. Own the product roadmap, delivery, and enhancements. Customer Experience: Collaborate with IT and operations teams to streamline the digital customer journey and improve CSAT scores through process and system improvements. Go-to-Market Strategy: Develop and execute product plans including value proposition, pricing, positioning, promotions, packaging, and sales enablement. Performance Tracking: Monitor product P&L, revenue, profitability, and market competitiveness. Provide accurate forecasting and reporting of product performance. Sales Support: Equip sales teams with tools, training, and guidance to communicate product value. Define pricing guidelines and assist in special solutioning when needed. Market Intelligence: Analyze local market dynamics, customer needs, and competition to refine offerings and maintain a strong market position. Cross-functional Leadership: Collaborate with marketing, engineering, IT, operations, and finance to align strategy and execution. Optional People Management: May lead a small team or act as an individual contributor, depending on the scope. Minimum Qualifications & Experience Bachelor's degree in a relevant field (MBA preferred). 2 8 years of experience in product management, preferably in Unified Collaboration or Telecom domains. Desired Skill Sets Strong understanding of product strategy, planning, and execution. Experience in go-to-market strategy, pricing models, and product positioning. Commercial acumen with the ability to analyze P&L and market data. Strong knowledge of local markets and customer behavior. Solution-oriented mindset with an end-to-end product view. Excellent communication, presentation, and stakeholder management skills. Experience working across cross-functional teams including sales, marketing, engineering, and operations. Familiarity with digital platforms and creating seamless customer journeys is a plus. Be part of a leading global digital ecosystem enabler. Drive cutting-edge innovation in cloud, connectivity, and collaboration. Collaborate with visionary leaders and global teams. Accelerate your career with impactful, high-ownership roles. Qualification : Bachelor's degree in a relevant field (MBA preferred)

Manager Digital Transformation Location: Mumbai Function: Technology Digital and Data Sciences Employment Type: Full Time Position Objective The role of Manager Digital Transformation involves leading and executing multiple strategic projects to drive business transformation. The ideal candidate will ensure projects are delivered on time, within scope and budget, and with high quality. This role requires strong skills in project management, stakeholder engagement, problem-solving, collaboration, and business analysis. Key Responsibilities Collaborate closely with reporting managers to plan and execute digital transformation initiatives across departments. Manage the end-to-end project lifecycle from concept development to execution, implementation, adoption, and transition to IT. Monitor and report project progress regularly to key stakeholders, ensuring transparency and alignment. Partner with business users to support solution testing and drive post-deployment adoption. Evaluate project outcomes against original objectives and facilitate project closure and handover. Identify opportunities for innovation within existing or upcoming solutions to maximize business value. Maintain documentation of project deliverables, learnings, and quality metrics for continuous improvement. Required Qualifications & Skills Minimum: Bachelor's degree in any discipline. Strong verbal and written communication skills with the ability to interact effectively across technical and non-technical teams. Solid understanding of the Software Development Life Cycle (SDLC). Proven ability to manage multiple projects and coordinate with diverse stakeholders. Certifications in project management (e.g., PMP, PRINCE2) or domain-specific certifications are preferred. Qualification : Bachelor's degree in any discipline

Job Title: Associate Manager / Deputy Manager QA/QC (Quality Assurance & Control) Department: Construction Management Location: Mumbai Experience Required: 7 to 12 Years Education: BE / B.Tech in Civil Engineering or equivalent Working Languages: English, Hindi Employment Type: Full-Time Role Objective To lead and implement Quality Assurance and Quality Control (QA/QC) processes for civil engineering and construction activities, ensuring strict adherence to standards, codes, and specifications. The role involves conducting audits, overseeing inspections, resolving quality issues, and driving a culture of continuous improvement across the project lifecycle. Key Responsibilities Quality Management & Implementation Develop, implement, and maintain project-specific QA/QC procedures, ensuring alignment with company policies and industry standards. Ensure compliance with relevant IS codes, project specifications, and regulatory guidelines. Review and approve construction plans, materials, and methodologies to ensure quality conformance. Inspections & Testing Conduct regular site inspections, audits, and material testing to verify quality compliance. Perform and supervise tests on materials and completed work to confirm adherence to quality standards. Document non-conformities and lead the implementation of corrective and preventive actions. Collaboration & Coordination Collaborate with site engineers, project managers, consultants, and contractors to resolve quality-related issues and ensure seamless project delivery. Coordinate with regulatory bodies and clients to maintain compliance and ensure approvals. Reporting & Documentation Maintain accurate and updated records of all QA/QC activities, inspection reports, and audit findings. Prepare and present quality reports, highlighting key deviations, risks, and mitigation strategies. Ensure all quality documentation is up to date and aligned with Quality Management Systems (QMS). Training & Development Provide guidance and training to project teams on QA/QC protocols and best practices. Promote a strong quality-first culture and drive continuous improvement initiatives within the team. Skills & Competencies Expertise in QA/QC procedures, standards, and civil construction practices Strong understanding of material testing, site inspection, and documentation Effective leadership and team coordination abilities Strong analytical and problem-solving skills Excellent communication and reporting capabilities Qualification : BE / B.Tech in Civil Engineering or equivalent

Consulting Business Partner Location: Mumbai, Maharashtra Job Type: Full-Time Job Overview: We are seeking a dynamic and results-oriented Consulting Business Partner to spearhead the sales and business development of our ERP products and solutions. This role requires a professional with a strong background in ERP sales, exceptional client engagement skills, and the ability to understand and align solutions with client business needs. Key Responsibilities: Client Acquisition: Identify and pursue potential clients for ERP solutions across industries. Relationship Management: Develop and maintain long-term relationships with key decision-makers and stakeholders. Solution Selling: Conduct engaging product presentations, live demonstrations, and lead commercial negotiations. Collaboration: Work closely with technical and implementation teams to deliver customized ERP solutions. Sales Targets: Consistently achieve or exceed defined sales targets and contribute to organizational revenue growth. Requirements: Proven experience in selling ERP products/solutions (e.g., SAP, Oracle, Microsoft Dynamics, etc.). Strong understanding of ERP functionalities, modules (Finance, SCM, HR, etc.), and business processes. Excellent communication, negotiation, and presentation skills. Demonstrated ability to generate leads, manage pipelines, and close enterprise-level deals. Bachelor's degree in Business, IT, or a related field; MBA preferred. Qualification : Bachelor's degree in Business, IT, or a related field; MBA preferred.

Position: Lead Data Engineer Location: Mumbai, India (Hybrid 4 days onsite) Division: Engineering | Full-Time About Blenheim Chalcot Blenheim Chalcot is one of the world s leading digital venture builders. For over 20 years, we've been building disruptive, GenAI-enabled companies across industries such as FinTech, EdTech, GovTech, Media, and Sport. Headquartered in London, we operate globally, with a rapidly growing team in India that supports innovation, growth, and technical excellence across our portfolio. Blenheim Chalcot India, launched in 2009, is a central force behind our success. Our team delivers core services across technology, marketing, HR, finance, legal, and more serving as a powerful launchpad for ventures shaping global trends. About Fospha Fospha is a rapidly growing marketing measurement platform for eCommerce brands. We re certified partners of Meta, TikTok, and Snap, and have earned a reputation for helping some of the world s most well-known D2C brands unlock measurable growth. With product-market fit secured and award-winning success behind us, we re expanding globally and looking for top engineering talent to power our next phase of scale. The Role: Lead Data Engineer We re hiring a Lead Data Engineer to oversee the design, implementation, and performance of scalable ELT pipelines and data infrastructure. This is a hands-on leadership role, ideal for an experienced engineer who excels at building systems, mentoring teams, and driving business value through clean, reliable data. You will lead technical delivery in partnership with analysts, ML engineers, and stakeholders, ensuring data remains a strategic asset across Fospha s product suite. Key Responsibilities Lead and mentor a team of Data Engineers, cultivating a collaborative and high-performance environment. Own the end-to-end delivery of data engineering projects architecture, execution, quality, and scalability. Design and implement robust ELT pipelines using modern tooling and cloud infrastructure. Maintain and enhance data models used by analysts, ML engineers, and product teams. Collaborate across engineering, product, and analytics to define data requirements and delivery roadmaps. Ensure data integrity, reliability, and governance across multiple sources and systems. Contribute to exploratory data analysis, schema evolution, and pipeline optimizations. Identify and implement continuous improvements to processes, tools, and team workflows. Stay abreast of industry trends and emerging tools in data engineering and architecture. About You Required Experience & Skills Proven experience leading data engineering teams with end-to-end technical ownership. Expert-level knowledge of SQL (especially PostgreSQL) and relational databases. Proficiency in Python for data manipulation and scripting. Strong understanding of data pipelines, architecture, and ELT/ETL design. Familiarity with agile software development practices. Preferred Experience Experience using dbt (Data Build Tool) in production environments. Familiarity with AWS data services (e.g., Redshift, S3, Glue, Athena). Exposure to data modeling, statistics, or data science-friendly data design. Education Bachelor's or Master s degree in Computer Science, Engineering, or a related technical discipline. Join the world s leading venture builder, working on GenAI-enabled, high-growth startups. Hybrid work setup: 4 days onsite in our modern Mumbai office. Learn from diverse, top-tier global talent across engineering, data, and product. Culture of continuous learning, mentorship, and rapid innovation. 24 days of annual leave, 6 floater days, and 4 public holidays. Private medical insurance for you and your immediate family. Inclusive parental leave policies and a family-first work culture. A fun and collaborative environment we also own the Rajasthan Royals IPL team! Our Commitment to Diversity At Blenheim Chalcot, inclusion and meritocracy are at the core of our culture. We believe diversity drives better outcomes, and we are committed to fostering a workplace where everyone can thrive and make the most of their skills and potential. Application Process Our streamlined hiring process starts with a 15-minute introductory call, followed by interviews with our engineering leadership. We respect your time and aim to provide prompt, clear communication throughout. Qualification : Bachelor's or Masters degree in Computer Science, Engineering, or a related technical discipline.

Job Description Key Responsibilities: Anchors change management around areas of Vision, Mission, and Strategy Performance analytics: Partner standards publication, Practice & Partner dashboard / metrics evolution, productivity roadmaps, external comparability Performance alignment: strategic cascade to functions and practices, Director and Partner scorecards, facilitate performance conversations for leaders. Team effectiveness: collaboration accelerating training for top team groups such Executive Committee, Management Committee and other Practice Leadership Teams Organisation model for allied functions function charters, job families, grade structure, and individual transition Accelerate partner development: yearly talent review, development plan completion, detailed career plans for 20 partners. Scientific assessment for specific leadership roles such as Practice Coordinators and Office Managers Driving a Visible Expertise program for Partners to own and strengthen their external eminence. Governance model for the firm purpose, membership, and design rights for apex bodies such as Executive Committee and Management Committee Essential Competencies: Leadership Competencies: Leading Up: Understand expectations from Partnership Board and National Managing Partner Leading Across: Build alignment between CFO, CHRO and MPO through policy advocacy Leading Externally: Build relationships outside the organisation, to accelerate institutional excellence Leading Self: Interpersonal skills with Partners and Allied Leaders are essential for success. Behavioural Competencies: Thinking Strategically Driving Change Functional Competencies Organisational Effectiveness Leadership Assessment and Development Education & Experience: MBA in HR with 6-9 Years of Experience; Graduates with exceptional experience in C-o-E / Talent Consulting are welcome to apply. Experience in Talent and Organisation Consulting is an advantage. Exposure to C-o-E roles in Leadership Development and Organisational Effectiveness. Exposure to strategic HR projects likes Organisation Structure Design, Job Evaluation, and Leadership Scorecards is a huge advantage. Executive presence, prior experience of engaging with Senior Leaders.

Job Description As our NielsenIQ HR Organization continues to evolve to meet the changing demands of the business and the workforce we will be challenged to find new ways to deliver value to the organization with a focus on efficiency and simplicity. To enable this transformation, we are standing up a new Tiered Support Model to enable excellent delivery against our most fundamental HR needs. HR Transformation s main goal is to facilitate and coordinate transformation programs that impact the HR Operations, Solutions and Employee Experience (HR OSE) team. The HR Transformation Project Manager will work closely with the HR PE and Transformation Lead (Program Manager), the Employee Experience (EE) team, and the entire HR OSE global team. You will support the Program Manager by leading sub-projects that are critical enablers for the overall program, from information collection to implementation of process changes. In this role you will: Lead and manage sub-projects within the HR Transformation program, by creating and maintaining project plans that ensure alignment with overall program goals. Monitor project progress, identify potential issues, and develop solutions to mitigate risks. Prepare and present project updates and reports to key stakeholders, providing key insights to inform decision-making and further project planning. Coordinate with cross-functional teams to ensure seamless execution of project activities. Design and conduct surveys to collect information from local HR teams to support project objectives. Implement process changes and improvements in collaboration with the Program Manager and other stakeholders. Rationalize and organize project documentation, clearly accessible and appropriately safeguarded for confidentiality. Establish effective relationships and communicate effectively across a multitude of stakeholders including senior leadership, geographically distributed HR and project team members, cross-functional stakeholders, and vendors. We re looking for people who have: Understanding of common HR administrative and operational work across employee full cycle administration. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong interest in learning and ability to take learning opportunities when they arise. Ability to build strong partnerships and work closely with people across all levels of the company. Ability to prioritize tasks and to delegate them when appropriate. Proven say-do ratio with interest in being accountable and in control of their performance. Qualification Preferably a master s degree in Management, Statistics, Engineering, or HR 4+ years work experience in complex corporate structures (multi-national companies preferred) Proven experience in project management, preferably within HR or related fields. Hand-on experience of Project Management tools and platforms Excellent knowledge and hands-on experience of MS-Excel and Power Point Strong analytical and problem-solving abilities. Excellent verbal and written communication and presentation skills Ability to work independently and in a team Excellent interpersonal skills are a must Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View . NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.

Role: Business Manager Wholesale Banking Operations Function/Department: Wholesale Banking Operations Experience: 5-10 Years Education: Graduation: B.Sc, B.Tech, BCA, B.Com, BBA Post-Graduation: MBA, PGDM Job Purpose: We are looking for a Business Manager Wholesale Banking Operations to drive operational excellence, financial management, and strategic initiatives within the Wholesale Banking division. This role involves overseeing key operational functions, optimizing processes, ensuring compliance, and managing stakeholder relationships. The ideal candidate will bring strong business acumen, analytical capabilities, and leadership skills to enhance efficiency, risk management, and profitability. Key Responsibilities: Operational Management: Oversee governance of daily operations across trade finance, cash management, treasury operations, and lending. Ensure compliance with regulatory standards, risk management protocols, and internal policies. Coordinate cross-functional teams to enhance process efficiency and service delivery. Drive process automation and operational improvements to optimize performance. Strategic Planning & Execution: Collaborate with senior management to develop and implement strategic plans for Wholesale Banking. Identify growth opportunities and drive business process improvements. Monitor industry trends, regulatory changes, and technology advancements to maintain a competitive edge. Financial Management: Assist in budgeting, forecasting, and financial performance tracking for Wholesale Banking Operations. Implement cost-control measures and optimize resource allocation for profitability. Analyze operational data to provide insights for cost reduction and efficiency enhancement. Risk & Compliance Management: Implement and maintain a risk management framework to mitigate operational risks. Ensure adherence to regulatory requirements, banking laws, and internal compliance policies. Collaborate with internal audit, legal, and compliance teams to maintain effective control measures. Stakeholder Management: Liaise with Relationship Managers, Product Teams, Risk, IT, HR, and Compliance to ensure operational excellence. Act as a bridge between the Wholesale Banking Operations team and senior management. Maintain strong relationships with external stakeholders, including regulators, auditors, and vendors. Preferred Skills & Attributes: Strong knowledge of wholesale banking operations, trade finance, treasury, and cash management. Ability to analyze financial data, track KPIs, and generate actionable insights. Proficiency in risk management, compliance, and regulatory frameworks. Excellent stakeholder management and communication skills. Experience in process automation, digital transformation, and operational efficiency projects. Opportunity to work in a high-impact role within Wholesale Banking Operations. Exposure to business strategy, risk management, and financial planning. Collaborative environment with growth opportunities in a dynamic banking landscape. If you are a results-driven professional with expertise in wholesale banking operations, financial management, and risk compliance, we invite you to be part of our team and drive operational excellence and business growth! Qualification : Graduation: B.Sc, B.Tech, BCA, B.Com, BBA Post-Graduation: MBA, PGDM

Role: Director IT Infrastructure Location: Mumbai Experience: 12 15 years The Director of IT Infrastructure will lead global IT infrastructure operations, ensuring scalability, security, and efficiency. This role requires a visionary leader who can streamline processes, drive technological advancements, and build a world-class IT infrastructure. Key Responsibilities Strategic Leadership Develop and implement IT infrastructure and security strategies aligned with business goals. Lead technology evaluations and adopt innovative solutions to enhance global service delivery. Infrastructure Management Oversee the design, deployment, and maintenance of: Virtual Desktop Infrastructure (VDI) Networking (LAN/WAN, Wi-Fi, VLAN, etc.) Enterprise cloud applications (Azure AD, O365, etc.) Security infrastructure (antivirus, firewalls, VPNs) Ensure disaster recovery and business continuity plans are robust and tested regularly. Optimize IT software and hardware assets throughout their lifecycle. Process & Documentation Establish, document, and standardize processes for IT infrastructure operations. Maintain comprehensive infrastructure documentation for consistency and knowledge sharing. Drive continuous process improvements to align with industry best practices. Global IT Asset Management Implement efficient asset management strategies for multi-geography tracking. Maintain an accurate IT asset inventory to ensure visibility, control, and compliance. Align asset management practices with HR and business needs. Team Leadership & Development Build and lead a high-performing IT Infrastructure & INFOSEC team. Mentor and support the career growth of team members. Foster a culture of collaboration, accountability, and continuous learning. Operational Excellence Develop and enforce infrastructure policies, procedures, and standards. Monitor key performance indicators (KPIs) and ensure SLA compliance. Security & Compliance Collaborate with Compliance teams to meet security standards (ISO 27001, SOC2, NIST). Identify and mitigate IT security vulnerabilities while ensuring regulatory compliance. Manage audits and implement security recommendations. Budget & Stakeholder Management Plan and manage the IT infrastructure budget, ensuring cost-effective solutions. Engage with internal stakeholders globally to address IT infrastructure needs. Required Skills & Qualifications Technical & Business Expertise Education: Bachelor s/Master s in Information Technology, Computer Science, or related field. Experience: 12+ years in IT infrastructure roles, with 5+ years in leadership. Strong expertise in systems administration, network management, and cloud solutions. Proven ability to manage large-scale IT projects across global locations. Experience working in multi-geography enterprise environments. Preferred Certifications: ITIL, PMP, or any relevant IT infrastructure/security certifications. Soft Skills & Abilities Leadership & Strategic Thinking Ability to drive large-scale IT transformations. Problem-Solving Strong analytical skills to resolve complex challenges. Stakeholder Management Excellent communication and collaboration skills. Risk & Escalation Handling Proactive in mitigating security and operational risks. Work on cutting-edge data security solutions. Engage with global enterprises and industry leaders. Innovate in an entrepreneurial, high-growth culture. Lead a high-impact IT Infrastructure team, shaping the future of cybersecurity. Qualification : Bachelors or masters degree in Information Technology, Computer Science, or a related field.