HR Process Management Jobs in Bengaluru

Associate Principal TA Program Manager Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, we deliver seamless, AI-driven digital experiences for the automotive ecosystem. Tekion employs ~3,000 people across North America, Asia, and Europe and is committed to innovation, inclusion, and a high-performance culture. Role Overview As Associate Principal TA Program Manager, you will architect, execute, and evolve global talent acquisition programs that set Tekion apart as an employer of choice. You will design transformative candidate experiences, manage referral and diversity initiatives, lead campus hiring strategies, and leverage AI and automation to streamline TA operations. This is a high-impact, globally visible role where your work directly shapes Tekion s talent brand and hiring excellence. Key Responsibilities Candidate & Employee Experience Deliver a seamless, engaging experience for all candidates and employee referrals. Gather feedback to continuously improve the hiring journey. Maintain accurate candidate data through system-level validations. AI-Driven Talent Acquisition Lead adoption of AI-powered tools and automation to improve speed, personalization, and efficiency. Pilot and scale data-driven hiring solutions in collaboration with tech teams. Process Improvement & Issue Management Identify gaps in TA workflows and ensure smooth, efficient operations. Manage escalations, prioritize issues, and resolve TA-related challenges. Communication & Standardization Design and implement standardized communication templates for scheduling, offers, and feedback. Maintain TA guides, interview kits, and resources for consistency across regions. Strategic Programs & Initiatives Lead global TA programs including referral contests, ambassador programs, and training initiatives. Develop and execute diversity networking, leadership events, and inclusive hiring campaigns. Drive Talent Branding campaigns to strengthen Tekion s employer reputation. Campus Hiring & Early Talent Programs Build immersive, relationship-driven university recruiting programs. Collaborate with campus leads to attract top early-career talent. Execute high-impact 6-month internship programs for early leadership development. Playbook & Process Optimization Govern and continuously improve the TA Playbook with templates, guides, and workflows. Implement automation and bots to maximize efficiency and scalability. Recruiter Enablement & Training Design and deliver structured recruiter training on interviews, negotiation, and candidate engagement. Lead TA certification initiatives and maintain a continuous learning calendar. Reporting, Insights & Continuous Improvement Automate dashboards, scorecards, and KPI reports to provide real-time insights. Track Candidate NPS and use insights to enhance experience across the TA lifecycle. Qualifications Master s degree with 8+ years of measurable impact in TA program leadership in tech-driven organizations, or Bachelor s degree with 12+ years experience. Proven experience architecting and scaling global campus, referral, boomerang, and diversity TA programs. Strong expertise in process improvement, TA workflow optimization, and issue management. Hands-on experience with AI, automation, and modern ATS/HRIS tools (Greenhouse preferred). Track record in communication standardization, playbook creation, and recruiter enablement. Skilled in leveraging data and NPS insights to improve TA outcomes. Excellent stakeholder management, project leadership, and communication skills. Strong drive to innovate, lead change, and create remarkable candidate experiences. Competitive rewards & equity aligned with Radford standards A culture of empowerment, learning, and inclusivity High visibility and impact for your work on a global stage

Position: APAC Employee Relations Lead Location: Bengaluru Type: Full-time About Finastra Finastra is a dynamic global leader in open finance software solutions, committed to expanding access to financial services worldwide. Our innovative platforms cover Lending, Payments, Treasury & Capital Markets, and Universal Banking. Proudly serving over 8,000 customers including 45 of the world s top 50 banks we strive to drive financial inclusion for all. As we navigate an exciting M&A process to become an independently backed organization, this is a unique opportunity to join a vibrant, diverse company that values fresh perspectives and a commitment to doing well by doing good. Role Overview We are seeking an experienced and proactive Regional Employee Relations Lead to join our team in Bengaluru. In this critical role, you will partner closely with business leaders and employees across India, ensuring HR practices align with local labor laws and Finastra s global policies. You will support the employee lifecycle, ensure compliance, and contribute to fostering a positive, inclusive workplace culture. Key Responsibilities Serve as the primary HR contact for employees and managers in India regarding employment concerns and employee relations matters. Ensure full compliance with Indian labor laws, employment regulations, and internal HR policies. Collaborate with global HR teams to implement and localize HR programs, providing guidance on compensation, benefits, and HR systems. Manage HR documentation, contracts, and employee records in line with legal requirements. Support internal audits and assist with regulatory reporting as needed. Promote a culture of inclusion, engagement, and continuous improvement across the organization. Experience, Skills & Capabilities 8+ years of HR experience, ideally within a global HR team or tech-driven environment. In-depth knowledge of Indian labor laws and HR compliance requirements. Experience in constituting statutory internal committees as per legal and regulatory mandates. Excellent interpersonal, communication, and stakeholder management skills. Ability to work both independently and collaboratively in a fast-paced, dynamic environment. Proficiency with HRIS systems and Microsoft Office Suite. Strong analytical mindset and risk management capabilities. Team player with the ability to work cross-functionally and support diverse stakeholders.

Job Title: HR Executive (Recruitment and Administration) Location: Bengaluru, Karnataka No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat is a leading innovator in home automation solutions, committed to delivering cutting-edge technology and exceptional experiences. We value our people and invest deeply in their professional growth and success. Position Overview We are seeking a dedicated HR Executive with a strong focus on recruitment and HR administration to support our expanding team. You will manage end-to-end hiring processes, employee onboarding, HR compliance, and talent development initiatives that align with our company s goals. Key Responsibilities Recruitment & Staffing Manage full-cycle recruitment: sourcing, screening, interviewing, and hiring top talent. Utilize various sourcing channels including job portals, social networks, and referrals to attract candidates. Coordinate with hiring managers to understand role requirements and design effective recruitment strategies. Conduct interviews (in-person and virtual) to assess candidate skills, experience, and culture fit. Negotiate employment offers and ensure a smooth hiring process. Employee Onboarding Organize and facilitate comprehensive orientation programs for new hires. Communicate company policies, benefits, and procedures clearly to new employees. HR Administration Maintain accurate employee records ensuring compliance with company policies and legal regulations. Address employee queries and provide support on HR-related issues. Assist in developing and implementing HR policies and procedures. Talent Development Work with management to identify training needs across departments. Facilitate training sessions and workshops to foster employee growth and skill enhancement. Qualifications & Requirements Bachelor s degree in Human Resources, Business Administration, or related field. Proven experience as an HR Executive, particularly in recruitment and HR operations. Solid understanding of employment laws and HR best practices. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work independently and collaboratively in a dynamic environment. Skills & Experience Profile Communication & Interpersonal: Strong ability to build relationships with candidates, employees, and management; effective negotiation skills. Compliance & Legal: Knowledge of local and national labor laws, ensuring policy adherence. Onboarding: Experience designing and conducting orientation programs and benefits administration. Talent Development: Understanding training needs analysis and facilitation of learning sessions. Team Collaboration: Proven teamwork abilities in cross-functional settings. Problem Solving: Proactive, solution-oriented mindset. Adaptability: Comfortable navigating shifting priorities and evolving business requirements. Additional Information Commitment: EBSL Automat emphasizes a minimum 2-year commitment to foster long-term employee growth and organizational success. Notice Period: 2 months to ensure smooth transition and planning for both the company and employees. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Sales Compensation Analyst Location: Bangalore, India About the Role Rubrik is seeking a detail-oriented Sales Compensation Analyst to join our global team. In this role, you will administer and manage sales compensation plans, analyze financial data, streamline commission processes, and ensure alignment with business objectives. Reporting to the Manager Global Sales Compensation, you will play a critical role in driving accuracy and efficiency in sales incentives across Rubrik s salesforce. Key Responsibilities Sales Compensation Administration: Manage and maintain sales incentive compensation processes including MBOs, commissions, and SPIFF payouts. Ensure timely and accurate payouts while maintaining compliance with compensation policies for terminations, new hires, transfers, and retroactive adjustments. Process Improvement & Collaboration: Partner with HR, Finance, and Commission Accounting to align field coverage and compensation plans. Identify, streamline, and automate commission processes for improved efficiency. Provide training and support to sales teams on compensation plans and structures. Collaboration and Stakeholder Support: Deliver responsive support to Sales, HR, and Finance teams regarding compensation-related queries and initiatives. Proactively identify opportunities to enhance compensation processes and tools. Planning, Reporting & Documentation: Contribute actively to the annual operating planning process related to sales compensation. Support ad hoc reporting, analytics, and special projects as required. Maintain thorough documentation and internal controls over compensation processes. Experience and Skills Required 3+ years of experience in Sales Compensation, Sales Operations, Finance, or related functions. Strong knowledge of sales compensation plan design, principles, and best practices. Advanced proficiency in Microsoft Excel or Google Sheets for complex modeling and analysis. Excellent communication skills, both written and verbal. Self-motivated with the ability to work independently and collaborate across teams. Experience with AI or machine learning in data analysis and forecasting is a plus. Tools and Technologies Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with Xactly or similar sales compensation platforms highly preferred. Familiarity with Salesforce is an advantage. Collaborative and inclusive work culture. Opportunities to work on high-impact projects supporting a global sales team. Career growth and continuous learning in a dynamic tech environment. If you are passionate about sales compensation analytics and want to thrive in a fast-paced global organization, we want to hear from you! Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we empower organizations to achieve business resilience against cyberattacks, insider threats, and operational disruptions. Our AI-powered Rubrik Security Cloud secures data across enterprise, cloud, and SaaS applications helping businesses uphold data integrity, availability, and rapid recovery.

Senior People Partner Location: Bangalore, India About the Team At Rubrik, our mission is to secure the world s data, and our People Team is at the heart of making that possible. We focus on recruiting, developing, rewarding, and retaining a global workforce that drives innovation and impact. We believe people are our strongest asset and we re committed to building an environment where every Rubrikan can thrive, grow, and find purpose in their work. If you re someone who thrives in a culture that values bold thinking, collaboration, and making ideas happen, come join us and help shape the future of Rubrik. About the Role We re looking for a Senior People Partner who is passionate about delivering meaningful people experiences and enabling manager success at scale. This business-facing role serves as a critical link between People Services and strategic People Business Partners, providing consultative support to leaders and employees across multiple functions. You'll work on high-impact initiatives including performance management, employee relations, coaching, and change management while building strong cross-functional relationships with stakeholders across the company. This is an influential and hands-on role ideal for someone who thrives in a fast-paced, high-growth, global environment. What You ll Do Act as a primary HR partner to assigned functional teams, providing day-to-day HR support and consultation. Partner with People Business Partners to deliver people strategies tailored to business needs. Coach and advise managers on a wide range of HR topics: employee engagement, organizational health, development, policy interpretation, and complex employee relations scenarios. Lead and execute cross-functional projects to improve the employee experience and strengthen manager capability. Own and drive key initiatives such as performance reviews, talent assessments, compensation planning, engagement surveys, and succession planning. Collaborate with Centers of Excellence (Compensation, TA, L&D, DEI, etc.) to identify areas for improvement and drive process enhancements. Address and resolve ambiguous or complex people issues while ensuring compliance with internal policies and labor laws. Facilitate manager enablement initiatives in partnership with Talent Development. Spot opportunities to scale operations by transitioning work to People Services and standardizing delivery. Leverage HRIS systems and tools (e.g., G Suite, JIRA) to drive process efficiency and data-driven decision-making. Monitor and mitigate HR risks while proactively improving processes to support business goals. What You ll Bring 7 10 years of progressive experience in Human Resources, with exposure to global or multi-site environments. Strong experience in at least 1 2 core HR areas: Technical/Engineering business partnering, Management Coaching, L&D, Compensation, People Operations, or Talent Acquisition. Proven experience in performance management, change management, and manager development in fast-paced, complex organizations. Strong analytical mindset and ability to translate data into actionable insights. Excellent communication and influencing skills; adept at navigating ambiguity and building stakeholder trust. Hands-on experience conducting or supporting employee relations investigations and ensuring legal compliance. Ability to lead cross-functional projects, solve problems quickly, and deliver results with a sense of urgency. Prior experience working across global teams and time zones, with comfort building virtual relationships. Be part of a mission-driven company protecting critical data globally. Work alongside innovative, passionate professionals in an award-winning culture. Help shape the future of the employee experience at one of the most exciting enterprise tech companies. Grow your career in a collaborative environment that values agility, bold thinking, and execution. Rubrik (NYSE: RBRK) is redefining enterprise data security with Zero Trust Data Security . We help businesses recover quickly from cyber threats and disruptions through machine-learning-powered solutions that secure data across hybrid environments. Join us and be part of securing the world s data.

Job Title: HR Operations Specialist Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading cybersecurity product company that combines cutting-edge Artificial Intelligence and Machine Learning to offer the world s fastest and most reliable solutions for detecting and resolving digital threats in real-time. Since our inception in 2015, CloudSEK has grown rapidly, expanding across India, Southeast Asia, and the Americas, while consistently driving innovation in the cybersecurity industry. Our product suite includes CloudSEK XVigil, BeVigil, and SVigil, providing real-time threat analysis, attack surface monitoring, and software supply chain risk management. We re proud to be recognized with multiple industry awards and accolades, including the NASSCOM-DSCI Excellence Award and NetApp Excellerator's Best Growth Strategy Award. About the Role: HR Operations Specialist We are seeking a dynamic and experienced HR Operations Specialist to join CloudSEK s fast-paced and rapidly growing startup environment. As an integral member of our HR team, you will manage and enhance HR processes, ensuring that all HR initiatives align with the company s goals and contribute to a positive, productive work culture. This is a unique opportunity to make a significant impact on the growth and success of CloudSEK through strategic HR management. Key Responsibilities Performance Management & Employee Engagement: Lead and manage the Performance Management process, driving performance effectiveness across teams. Champion various HR initiatives related to Rewards and Recognition, Employee Development, and Engagement programs. Design and implement policies and programs to enhance employee engagement and productivity. HR Policy & Compliance: Formulate and implement HR policies and procedures in collaboration with HR leadership, ensuring compliance with labor laws and company objectives. Regularly evaluate and update policies to ensure they meet the evolving needs of the organization. Payroll, Audits & Compliance: Support payroll processing, audit procedures, and ensure compliance with all relevant HR-related laws and regulations. Bridge management-employee relations by addressing grievances, concerns, and demands from both sides, ensuring transparency and trust. End-to-End Employee Lifecycle Management: Manage the entire employee lifecycle, including HRMS management, exit processes, and ENPS (Employee Net Promoter Score) surveys. Maintain pay plans and benefits programs, ensuring they align with industry standards and employee satisfaction. Strategic HR Support: Support business needs by driving HR strategies that develop, engage, and retain top talent. Partner with leadership to design and implement HR programs that align with CloudSEK s mission and values. Requirements 3+ years of experience in HR operations, ideally in a fast-paced startup or growth environment. People-oriented and results-driven with the ability to foster relationships at all levels of the company. Demonstrable experience using HR tools like HRMS and Performance Management systems. In-depth knowledge of HR metrics, labor laws, and HR best practices. Strong ability to architect HR strategies, coupled with leadership skills to drive execution. Excellent skills in active listening, negotiation, presentation, and interpersonal communication. A degree in Human Resources or a related field. A self-driven, detail-oriented individual who thrives in a fast-paced environment and enjoys building systems that support growth and engagement. Ability to handle sensitive information with discretion and professionalism. A passion for employee well-being and driving a positive company culture through strategic HR practices. Benefits of Joining CloudSEK Flexible working hours to support work-life balance. Unlimited snacks, food, and beverages in the office to keep you energized throughout the day. A vibrant, collaborative office environment with games, music, and creative activities to unwind. A competitive salary and a comprehensive benefits package, including opportunities for personal and professional growth.

Audit Officer/Executive Location: Rajkot Key Skills: Internal Audit, Control Audit, Operational Audit Education: B.Com, M.Com, MBA, or CA/ICWA Inter Experience: Minimum 4-5 years in an Audit Firm or Internal Audit Department Gender Preference: Male candidates are preferred due to the travel requirements. Travel Requirement: Willingness to travel regularly to company warehouse, CFA/CSA locations for audit purposes. Role Overview We are looking for an Audit Officer/Executive to join our team. This role is vital in performing internal and operational audits across various business functions. The successful candidate will be responsible for conducting critical business process audits, preparing audit findings, and assisting in improving internal processes and policies. This position will also require extensive travel to various company locations for surprise audits and monitoring. Key Responsibilities Critical Business Process Audits: Conduct audits of key business processes such as third-party procurement, supply chain, affiliation, HRD, commission structures, brand reminder purchases, freight bills, travel claims, and training expenses (DN/CN). Process & SOP Audits: Assist in reviewing processes, conducting SOP audits, and evaluating internal policies and limits of authority to ensure compliance and operational efficiency. Statutory Payments Audit: Audit statutory payments to ensure compliance with legal and regulatory requirements. Stock Audits: Perform periodic stock audits at warehouses to ensure accurate inventory records and assess stock management processes. Surprise Audits: Travel to CFA/CSA locations for surprise audits as required, ensuring integrity and compliance with policies in remote locations. Reporting & Documentation: Document audit activities thoroughly, prepare clear audit findings reports, and ensure all audit processes and results are well-documented. Maintain and manage audit-related documents, including query sheets and the resolutions to those queries. Follow-Up Audits: Conduct follow-up audits to monitor the implementation of corrective actions identified in previous audits. Risk Identification & Cost-Saving: Identify loopholes in processes, recommend risk aversion measures, and suggest cost-saving initiatives to improve operational efficiency. Knowledge Development: Stay updated on rules, regulations, best practices, and new audit tools and techniques to ensure consistent improvement and development in audit standards and performance. Skills & Qualifications Educational Qualifications: Experience: At least 4-5 years of experience working in an audit firm or within an internal audit department. Core Skills: Strong knowledge and experience in internal audit, control audits, and operational audits. Strong understanding of business processes, including procurement, HR, supply chain, and statutory payments. Technical Skills: Proficient in Microsoft Office (Excel, Word, PPT) for audit documentation and reporting. Ability to prepare and present audit findings and reports effectively. Communication Skills: Excellent oral and written communication skills. Attention to Detail: Strong attention to detail and the ability to identify risks, inefficiencies, and cost-saving opportunities. Travel Flexibility: Willingness and readiness to travel extensively to various CFA/CSA locations for surprise audit assignments as needed. This is an excellent opportunity for a seasoned audit professional to join a growing organization where you can expand your career in a diverse and dynamic role. You ll gain exposure to multiple business processes and industries while working with a team of experienced professionals. We provide an open and collaborative work environment, with ample opportunities for learning and career advancement. Qualification : B.Com, M.Com, MBA, or CA/ICWA Inter.

HR Executive Location: Mumbai Type: Full-Time Department: Human Resources Job Summary: As an HR Executive, you will play a crucial role in managing and developing human resources within the organization. Your responsibilities will cover the entire employee lifecycle, including recruitment, performance management, employee relations, and HR administration. This is an excellent opportunity to contribute to a positive work environment and drive effective talent management strategies. Key Responsibilities: Recruitment and Staffing: Manage the end-to-end recruitment process, from job postings to candidate selection and onboarding. Employee Onboarding and Offboarding: Ensure smooth onboarding for new hires and manage offboarding procedures, including exit interviews and final documentation. HR Administration: Maintain employee records, process payroll, and ensure compliance with legal and company policies. Employee Engagement and Relations: Foster a positive work environment by addressing employee concerns, conducting engagement activities, and ensuring employee satisfaction. Performance Management: Assist in managing performance reviews, goal setting, and personal development plans for employees. Training and Development: Help identify training needs and work with managers to organize internal or external training sessions. Required Skills and Qualifications: Recruitment and Talent Acquisition: Expertise in sourcing, screening, and recruiting candidates for various roles, using channels such as job boards, social media, and networking. Employee Relations: Strong interpersonal skills to address employee concerns, mediate conflicts, and ensure a positive work environment. HR Policies and Procedures: Knowledge of labor laws, company policies, and the ability to implement and enforce HR policies effectively. Performance Management: Experience in managing employee performance, conducting appraisals, and assisting in setting objectives and development plans. Communication and Organization: Excellent written and verbal communication skills, with the ability to handle multiple tasks and maintain organized records. Qualifications: Educational Background: Bachelor s degree in Human Resources, Business Administration, or a related field. Experience: 1-3 years of experience in HR roles, with exposure to recruitment, employee relations, and performance management. Certifications (Optional but Beneficial): HR-related certifications such as SHRM-CP, PHR, or other relevant courses in HR management. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

PeopleSoft Application Specialist Location: Bengaluru, Karnataka, India / Hyderabad, Telangana, India Job Category: Support Experience Required: 6 to 10+ years Job Description: As a PeopleSoft Application Specialist, you will play a key role in supporting PeopleSoft applications and modules, including FSCM, HCM, and Campus Solutions. You will be working with clients, project leads, and PMs to understand goals, requirements, and challenges, then designing and implementing business and technical solutions. This is a client-facing role, and your focus will be on delivering high-quality services, troubleshooting, and ensuring that PeopleSoft modules are functioning optimally during the implementation and post-go-live phase. You will be responsible for overall delivery quality, ensuring that the team aligns with standard practices and methodologies. Your expertise in PeopleSoft modules and hands-on experience with upgrades and migrations will be essential for success in this role. Responsibilities: PeopleSoft Modules: Work with modules such as Asset Management, Expenses, Inventory, Supplier Contracts, Customer Contracts, Payables, General Ledger, Projects, Grants, Billing, Receivables, Time and Labor, Absence Management, NA/Global/US Payroll, Core HR, Recruiting, and more. Troubleshooting: Diagnose and resolve PeopleSoft-related issues, ensuring the accuracy of business systems. System Testing & Acceptance Criteria: Develop test plans and acceptance criteria for the PeopleSoft applications. Application Services: Provide PeopleSoft Application Managed Services, troubleshoot issues, and help stabilize the applications during and after the go-live phase. Client Communication: Communicate effectively and proactively with Project Managers, Team Members, and Client Business Users. Enhancements & Improvements: Work with business users to identify possible improvements in customized objects or processes. Consulting & Analysis: Analyze business requirements, perform fit/gap analysis, and write functional/technical specifications. Interface Design: Experience in designing and maintaining interfaces with external systems and vendors. Hands-On Development: Work with PeopleCode, Application Engine, AWE, Component Interface, Integration Broker, SQR, BI Publisher. Upgrades: Experience with PUM upgrades, tools upgrades, and application migrations. Documentation & Testing: Proven skills in creating testing scripts, test execution, and quality assurance processes. Requirements: Education: BS or MS in Computer Science or related fields. Experience: 8+ years of hands-on PeopleSoft Functional experience, with proficiency in at least 5 PeopleSoft modules. Technical Skills: Strong experience with PeopleSoft tools such as PeopleCode, PeopleTools, Application Engine, and more. Healthcare Industry Experience: Preference for candidates with experience in a healthcare industry environment. Communication: Excellent written and verbal communication skills. Shift Work: Ability to work in shifts, including night shifts. Relocation: Open to relocation to either Bangalore or Hyderabad. Onsite Travel: Willingness to travel onsite (U.S.A) as required. Teamwork: Must be a strong team player with the ability to work independently. Diversity & Inclusion: Oracle is committed to an inclusive workforce that values diverse insights and perspectives. Oracle offers a highly competitive suite of employee benefits, including medical, life insurance, retirement planning, and more. Our inclusive culture encourages thought leadership, innovation, and collaboration across teams, ensuring that every voice is heard and valued. Qualification : BS or MS in Computer Science or related fields.

Job Title: HR Executive Location: Bangalore Experience: 0-6 Months Qualification: Any Graduate Number of Openings: 10 (Females Only) Joining: Immediately Type: Full-Time Job Summary: We are seeking an enthusiastic HR Executive to join our dynamic team. As an HR Executive, you will be responsible for handling the full recruitment process, from sourcing candidates to onboarding. The ideal candidate will have excellent communication skills and a keen eye for talent. We are looking for motivated individuals ready to take the next step in their HR career. Roles & Responsibilities: Job Description & Sourcing: Design and update accurate job descriptions to match hiring needs. Source potential candidates from various online platforms and job boards. Craft engaging recruiting emails to attract passive candidates. Candidate Screening & Interviewing: Review and screen incoming resumes and application forms. Conduct phone interviews and in-person interviews with candidates. Advertise job openings on the company s careers page, social media, and internal job boards. Collaboration & Coordination: Provide shortlisted candidates to hiring managers for further evaluation. Send job offer letters and address candidate queries regarding compensation and benefits. Work closely with hiring managers to identify future hiring needs. Onboarding & Support: Act as a consultant for new hires during the onboarding process. Assist with the smooth onboarding of new employees and provide guidance as required. Skills & Requirements: Communication Skills: Excellent verbal and written communication skills. Ability to confidently interact with candidates and hiring managers. Analytical Ability: Ability to effectively analyze resumes and candidate profiles. Interpersonal Skills: Strong interpersonal skills to engage and communicate effectively with various stakeholders. Independence & Initiative: Ability to work independently and take initiative in a fast-paced environment. Why Should You Apply?: Opportunity for Growth: This role offers ample opportunity to develop your skills in HR, recruitment, and talent acquisition. Supportive Work Environment: Work in a collaborative and dynamic team that values your contributions. Immediate Joining: We are looking for candidates who can join us immediately and make an impact. If you are a self-motivated individual with a passion for HR and recruitment, we would love to hear from you! Apply now to join a growing company with a focus on talent development.

Job Title: Customer Success Services - Oracle SaaS/HCM/Cloud Analyst - Lead Career Level: IC3 Position Overview: As a member of Oracle s Support organization, you will be responsible for providing post-sales support and solutions to Oracle customers. Your focus will be on resolving complex, non-technical customer inquiries, as well as providing technical troubleshooting for Oracle's Electronic Support Services. Acting as a primary point of contact for customers, you will manage customer relationships and offer assistance to internal Oracle teams regarding customer situations and escalated issues. Key Responsibilities: Customer Support: Act as the primary contact for Oracle customers, assisting them with complex technical and functional queries related to Oracle Fusion HCM products, including Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Incident Management: Track, diagnose, replicate, and resolve critical and complex cases, ensuring total resolution of service incidents. Customer Success: Advise customers on the complex use of Oracle products, providing tailored solutions and resolving critical issues. Situation Management: Take ownership of highly sensitive and critical customer issues, working directly with customers and consulting with management to drive resolution. Knowledge Sharing: Share your knowledge with teammates by delivering formal training sessions, creating and reviewing Knowledge Articles, and mentoring others to promote technical and professional development. Collaboration: Work closely with internal teams to address escalated customer issues and contribute to improving internal processes and solutions. Qualifications: Must-Have Skills: 6-10 years of experience in the implementation, support, or upgrade of Oracle SaaS HCM products, with at least one implementation experience in Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Hands-on configuration experience with at least three or more tools: HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL Strong knowledge of Fusion Cloud architecture, setup manager, and activities. Experience with FBDI and OTBI report development. Knowledge of integrating external data sources into Oracle Fusion Applications. Familiarity with localizations and security setup is a plus. Nice-to-Have Skills: Experience with Oracle Core HR, Absence, Benefits, and Payroll in Release 12.1.3.x / 12.2.x. Experience working in L1/L2/L3 support environments. Ability to analyze and decipher software logs and trace files to troubleshoot issues. Hands-on experience with XML, Java, J2EE, Oracle ADF, SOA, and Web Services. Strong functional/product expertise, with the ability to relate Oracle s functionality to business processes. Additional Skills: Effective analytical and organizational skills. Strong verbal and written communication skills in English; multilingual skills are a plus. A proactive learning orientation, staying up-to-date with emerging business models, processes, and Oracle product solutions. Experience in Managed Services, including client relationship management, offshore delivery management, project/program management, and successful delivery of KPIs. Ability to work in rotational shifts, manage a large team, and ensure SLAs are met for both EBS and Cloud/SaaS customers. Education & Experience: B.S. (Computer Science), BE, or equivalent preferred. Other qualifications with adequate experience may also be considered. Qualification : B.S. (Computer Science), BE, or equivalent preferred.

Senior Payroll & HR Generalist About Saviynt Saviynt is an identity authority platform designed to power and protect organizations in an era of digital transformation. As businesses navigate growing cybersecurity risks, our Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence, ensuring secure, right-time access to critical digital resources. To support our rapid growth, we are seeking a Senior Payroll & HR Generalist who will play a crucial role in managing payroll processes and leading key HR functions across India and the APAC region. This role will report to the Manager of Payroll & Benefits in El Segundo, CA, for functional leadership, while working locally under the Director of Human Resources in Bengaluru. Key Responsibilities Payroll Processing & Compliance Lead and oversee end-to-end payroll processing for India & APAC, ensuring accuracy, compliance, and timeliness. Partner with global payroll and accounting firms to maintain adherence to international payroll regulations and best practices. Review, analyze, and verify payroll reports to identify discrepancies, processing necessary adjustments before final payroll completion. Maintain and update payroll data in Namely, ensuring accurate records of compensation, tax deductions, bonuses, and statutory contributions. Manage payroll-related benefits administration, including incentives, tax deductions, and retirement contributions. Ensure compliance with local labor laws, taxation policies, and company policies related to payroll and employee benefits. HR Generalist & Employee Lifecycle Management Oversee employee leave management, ensuring accurate payroll integration and compliance with company policies. Support onboarding & offboarding processes, ensuring payroll setup for new hires and accurate termination payouts. Assist with performance evaluation processes, ensuring payroll-related adjustments align with compensation changes. Serve as an HR compliance expert, advising on payroll-related labor laws, employment verification, and unemployment claims. Audit, Reporting & Strategic HR Support Prepare payroll-related reports for internal and external stakeholders. Facilitate payroll audits, pension filings, and employment verifications. Work closely with HR leadership to align payroll strategies with business objectives and drive process improvements. Provide administrative, operational, and strategic HR support to the Director of Human Resources as needed. What You Bring Extensive experience in payroll processing & HR functions for India & APAC. Strong knowledge of Indian labor laws, payroll compliance, taxation, and employee benefits. Experience in full-cycle payroll management, including incentives, tax deductions, and statutory contributions. Proficiency in HR systems (Namely or similar HRIS platforms). Ability to manage audits, reports, and compliance documentation. Excellent attention to detail, problem-solving, and analytical skills. Strong collaboration skills with global teams across multiple time zones. Preferred (Good to Have): Experience working in a fast-paced SaaS or tech-driven organization. Knowledge of global payroll practices (US, Europe, APAC, etc.). Work in a high-growth, technology-driven environment that values innovation and excellence. Gain exposure to global payroll processes & HR strategies in a dynamic, fast-paced setting. Collaborate with industry-leading professionals and contribute to scaling a global workforce. Competitive compensation, benefits, and professional growth opportunities. Saviynt is an equal opportunity employer. We welcome applicants from diverse backgrounds and do not discriminate based on race, gender, age, disability, or veteran status. If you re a detail-oriented payroll and HR expert passionate about process efficiency and compliance, we d love to hear from you!

Senior Consultant - HCM Cloud About Oracle Global Services Center (GSC): Oracle Global Services Center (GSC) is a rapidly growing cloud consulting team dedicated to helping customers successfully adopt Oracle Cloud Solutions. Our "Optimum Shore" approach combines onshore, near shore, and offshore resources to provide the right expertise at the right cost. We are seeking versatile consultants passionate about delivering excellent client experiences and innovative solutions. Our cloud solutions are transforming businesses, empowering governments, and helping society evolve. Join our team of top-class consultants and help our customers achieve more. About the Role: As a Senior Consultant, you will operate independently, providing quality work products to engagements, with some assistance and mentorship. You will perform complex tasks requiring independent judgment, applying Oracle methodologies, company procedures, and leading practices. You will demonstrate expertise to deliver solutions on complex engagements, potentially acting as the functional team lead. You will collaborate effectively with client management, participate in business development activities, and develop and configure detailed solutions. Responsibilities: Deliver high-quality work products independently. Execute complex tasks requiring independent judgment. Apply Oracle methodology, company procedures, and leading practices. Deliver solutions on complex engagements, demonstrating expertise. Potentially act as functional team lead on projects. Collaborate effectively with client management. Participate in business development activities. Develop and configure detailed solutions for complex projects. Assist in identifying, assessing, and resolving complex technical issues. Interact frequently with clients regarding work efforts and deliverables. Detailed Requirements: 7-12 years of experience with sound domain knowledge in HCM, covering the hire-to-retire cycle. Participation in at least 3 end-to-end HCM Cloud implementations, with experience leading at least 1 project. Functional Requirements: Knowledge of Core HR module and at least one other HCM module (Time and Labor, Absence Management, Payroll, Benefits, Compensation, Recruiting). Experience in client-facing roles, interacting with customers in requirement gathering, design, configuration, testing, and go-live phases. MBA (HR) preferred, along with an engineering degree. Technical Requirements: In-depth understanding of the data model, business process functionality, and data flow in HCM Cloud applications and Oracle EBS/PeopleSoft AU (HRMS). Experienced knowledge of Cloud HCM conversions, integrations (HCM Extracts & BIP), reporting (OTBI & BIP), Fast Formula, and Personalization. Engineering degree or MCA degree or equivalent experience. Proven experience with Fusion technologies, including HDL, HCM Extracts, Fast Formulas, BI Publisher Reports, and Design Studio. Added advantage: Advanced knowledge in OIC, ADF, Java, PaaS, DBCS, etc. Good functional or technical leadership skills, including planning, follow-up, mentorship, work allocation, monitoring, and status updates. Strong written and verbal communication skills, personal drive, flexibility, teamwork, problem-solving, influencing, negotiating, and organizational awareness. Openness to domestic and international travel for short and long durations. Qualification : MBA (HR) preferred, along with an engineering degree.

Job Title: Learning Operations Analyst Skill Required: Talent Development Learning Delivery Operations Designation: Analyst Qualifications: Any Graduation Experience: 3 5 Years About Accenture Accenture is a global leader in digital, cloud, and security services, bringing specialized expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com. About the Role As a Learning Operations Analyst, you will play a key role in learning administration and delivery operations, ensuring the successful implementation of learning solutions while evaluating their effectiveness. You will be responsible for training team members, managing learning satisfaction surveys, and providing general support to client employees. Additionally, you will support process documentation, quality control, and operational excellence within the learning and development function. Key Responsibilities Process Support: Understand, analyze, and execute learning processes as per business rules. Serve as a subject matter expert (SME) to assist team members with process-related queries. Escalate issues and seek guidance when faced with complex challenges. Ensure high-quality written and verbal communication within the team. Develop and maintain process documentation, ensuring compliance with business requirements. Conduct Root Cause Analysis (RCA) on issues and recommend corrective actions. Propose process improvement initiatives to enhance efficiency and accuracy. Participate in knowledge transfer activities and gain in-depth expertise in the process. Collaborate on internal and client-driven initiatives related to learning delivery. Team Support: Manage and allocate workloads efficiently within the team. Support Team Leads/Managers by providing daily reports, metrics, and performance analysis. Maintain and update Management Information Systems (MIS) and process metrics. Provide real-time floor support to resolve operational issues. Conduct training needs analysis and ensure skill development within the team. Adhere to quality checks and audit mechanisms to ensure SLA compliance. Maintain security and confidentiality of client data at all times. Strong interpersonal skills with the ability to engage stakeholders at all levels. Customer-focused mindset with high responsiveness to urgent requests. Ability to work under pressure and meet tight deadlines. Strong organizational, multitasking, and prioritization skills. Analytical and problem-solving abilities. High level of confidentiality and attention to detail. Basic leadership and coaching skills to guide team members. Proficiency in MS Office and Excel, with a focus on business excellence. Strong verbal and written communication skills in English. Ability to handle customer complaints professionally and escalate when necessary. Flexibility to work in rotational shifts. Multicultural awareness and ability to collaborate in a global environment. Join us in delivering best-in-class learning solutions, fostering a culture of continuous improvement, and driving organizational excellence! Qualification : Any Graduation

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation

Job Title: Payroll Operations New Associate Skill Required: Payroll Payroll Process Design Location: Bengaluru Qualifications: Any Graduation Experience: 0 - 1 Year About Accenture: Accenture is a global professional services company with leading expertise in digital, cloud, and security. With unmatched experience across 40+ industries, we provide Strategy & Consulting, Technology, and Operations services, along with Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals serve clients in over 120 countries, driving innovation and delivering real impact. Visit us at www.accenture.com Job Overview: We are looking for a Payroll Operations New Associate to support payroll processing activities with precision and efficiency. You will play a key role in HR and payroll data management, ensuring compliance with payroll policies and timely issue resolution. Key Responsibilities: Process HR and payroll data in payroll applications within agreed timelines. Address employee and HR queries related to payroll inputs efficiently. Work closely with payroll providers and third-party vendors to resolve discrepancies. Perform checks, validations, and variance analysis on payroll reports. Conduct reasonability checks between current and previous payroll cycles. Assist in resolving payroll-related issues within defined policies and procedures. Support improvements in payroll preparation, pay-slip calculations, post-payroll registration, accounting, and compliance. Skills & Qualifications: Must-Have: Basic payroll experience (US, UK, or International payroll preferred). Strong communication skills to interact effectively with employees and stakeholders. Attention to detail and ability to handle sensitive payroll data. Familiarity with payroll processing systems is an advantage. Good to Have: Knowledge of statutory payroll compliance and reporting requirements. Experience in working with third-party payroll vendors. Be part of a globally recognized organization with vast career growth opportunities. Gain experience in international payroll operations. Work in a dynamic and fast-paced environment with exposure to leading payroll technologies. If you're looking to start or build your career in payroll operations, apply now and be part of Accenture s high-performing team in Bengaluru!

Job Title: Senior Cloud Data Engineer Experience: 10+ Years Location: Bengaluru About Capgemini Invent: Capgemini Invent is the digital innovation, consulting, and transformation brand of the Capgemini Group. It brings together leading expertise in strategy, technology, data science, and creative design to help CxOs reimagine their businesses. We are a global business line dedicated to helping organizations envision and build what s next. Your Role: As a Senior Cloud Data Engineer at Capgemini Invent, you will design, develop, and maintain scalable data pipelines using advanced cloud technologies to ensure smooth data integration and efficient workflows. You will collaborate with cross-functional teams to deliver robust and optimized data solutions while ensuring compliance and security throughout the process. Key Responsibilities: Design, develop, and maintain scalable data pipelines using AWS services. Optimize data storage and retrieval processes to ensure efficiency and accessibility. Ensure data security and compliance with industry standards, including data privacy laws. Manage large volumes of data, focusing on accuracy, integrity, and secure accessibility. Develop and refine data processes for data modeling, mining, and production. Implement quality checks, data validation, and monitoring of data flows. Collaborate with data scientists, analysts, and IT teams to meet data requirements. Work closely with data architects and modelers on project objectives and solutions. Troubleshoot and resolve issues in data pipelines, ensuring performance tuning and optimization. Develop and implement disaster recovery procedures to safeguard data. Ensure seamless integration of HR and other business data into cloud-based environments. Research new opportunities for data acquisition and discover additional uses for existing data. Stay up-to-date with the latest cloud technologies, data management practices, and trends, including Generative AI. Recommend and implement improvements to enhance data reliability, efficiency, and quality. Your Profile: 10+ years of experience in cloud data engineering. Proficiency with cloud platforms such as AWS, Azure, or Google Cloud. Experience with data pipeline tools like Apache Spark, AWS Glue, or similar technologies. Strong programming skills in Python, SQL, Java, or Scala. Familiarity with Snowflake, Informatica, or similar tools is an advantage. In-depth knowledge of data privacy laws, security best practices, and data governance. Expertise in analyzing and interpreting complex datasets to derive actionable insights. Strong communication, collaboration, and problem-solving skills. Knowledge of database technologies, including SQL, Big Data, and Cloud-based systems. Passion for learning and keeping up with emerging technologies, particularly in Generative AI. Experience working in an Agile framework and managing multiple projects simultaneously. Ability to adapt to evolving priorities and business needs. What You Will Love About Working Here: Flexibility: Enjoy flexible work arrangements such as remote work or flexible hours, ensuring a healthy work-life balance. Career Growth: We offer numerous opportunities for career advancement and personal development, helping you explore diverse paths and expand your skills. Certifications & Learning: Gain valuable certifications in cutting-edge technologies, including Generative AI, to stay ahead of the curve. About Capgemini: Capgemini is a global business and technology transformation partner that helps organizations accelerate their dual transition to a digital and sustainable world. With a team of 340,000 professionals in over 50 countries, we are dedicated to making a tangible impact on enterprises and society. Trusted by clients for over 55 years, Capgemini uses its deep industry expertise and cutting-edge technologies such as AI, cloud, and data to unlock the full potential of businesses worldwide. In 2023, the group reported global revenues of 22.5 billion.

This role is accountable to ensure consistent, timely, and high-quality business outcomes and serves as an advocate and a champion with regards to Raytheon s Global payroll operations. The role will have direct people management responsibility for the payroll team, based in our Global Hub Bangalore operations. Job Title: Analyst / Sr. Analyst, Global Payroll Operations Job Level: P2 Location Bangalore Department: Enterprise People Services, Global Hub Operations. Enterprise Services, Raytheon Technologies Corporation End-to-end payroll processing, including data entry, calculations, and disbursements managed from India Hub Core responsibilities include collecting key data inputs from various teams and countries (e.g., Group Company Payroll Customers, Benefits, Compensation, Mobility) to support the administration of the disbursement of pay. Serve as a subject matter expert in US Payroll Operations working with internal stakeholders and third-party vendors on escalated matters. Ensure an accurate and timely payroll close. Should have good knowledge of end-to-end multi country payroll processing including benefits, HR Operations, time and attendance, tax deductions etc. Coordination of payroll input data to create, update, and maintain employee assignment and pay details. Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. Accountable for ensuring accuracy and timeliness of payroll processing Actively participate in designing of process in new transitions. Manage delivery of all transactions within SLA on all projects Effective relationship management with key stakeholders and customers. Process and monitor garnishment orders and other issues that impact payroll specifications by meeting the obligations such as TAT & accuracy levels as specified. Ensure awareness of all policies and compliance relating to US payroll and apply during the execution of daily work. Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets. Always ensure a customer first approach by consistently and proactively role modelling excellent customer service. Understand and be compliant with the corporate data protection and confidentiality policies. Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value. Qualifications Strong US Payroll knowledge on end-to-end payroll processing with minimum 4 to 6 years' experience Knowledge of or experience with Enterprise Payroll Systems such as: ADP EV5, Workday and ServiceNow Having excellent knowledge of Global payroll processing, Garnishments, Levy, Tax, and legislation Clear understanding of statutory regulations and guidelines that govern international payroll. Good understanding of process risks and controls and risks pertaining to Payroll. Good Analytical Skills Education Required: Bachelors or master s degree in any stream from a recognized university. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law. Qualification : Bachelors or masters degree in any stream from a recognized university.

Job Description: We are seeking a creative and tech-savvy Marketing Manager with a strong focus to drive the development of marketing collaterals, social media strategy, and website management. The ideal candidate will collaborate across teams to create compelling content, showcase our value proposition, and establish a strong digital presence. This is an individual contributor role, ideal for a self-starter with excellent communication skills, looking to create impactful content for B2B audiences. Key Responsibilities 1. Sales & Marketing Collaterals Take full ownership of all sales and marketing collaterals, including: Corporate profiles, Capability decks, Industry presentations, Case studies, white papers, brochures, and one-pagers. Collaborate with pre-sales and sales teams to ideate, design, and create content that supports Go-to-Market (GTM) strategies. Work closely with delivery teams to produce and publish case studies, white papers, and process documents. Develop and repurpose master content for specific use cases, campaigns, and customer requirements. 2. Social Media Management Manage and take ownership of all social media handles to enhance brand presence. Repurpose existing content (case studies, white papers, articles, blogs) into engaging social media posts tailored for diverse audiences. Collaborate with internal stakeholders, including Sales, HR, Recruitment, and Delivery teams, to create impactful external and internal-facing content. Develop and execute a social media strategy aligned with GTM initiatives. 3. Website Ownership Own and manage the company s websites and microsites. Regularly update the website with fresh, relevant content such as case studies, blogs, articles, and white papers. Ensure website content aligns with the company s GTM strategy and business objectives. Optimize website as a resource for potential clients, partners, and employees. 4. Market Research Conduct industry and customer research to stay updated on pain points, solutions, and trends. Perform competitor analysis to identify new offerings and best practices. Collaborate with the Sales team to strategize and refine GTM plans based on market insights. 5. Marketing Email Campaigns Develop and execute targeted email marketing campaigns for diverse audiences such as prospects, clients, and recruits. Build segmented audiences and run personalized outreach campaigns. 6. Webinars Organize and conduct webinars as a channel for thought leadership and lead generation. Work with internal teams to create relevant topics, speaker decks, and follow-up content. 7. Corporate Communication Partner with HR and other teams to manage internal and external corporate communications. Develop content that enhances employee engagement and showcases company culture.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation