Hris Jobs in Hyderabad
25 Jobs Found
Manager - Talent Development, Human Capital
Arcesium
Manager Talent Development, Human Capital Location: Hyderabad Company: Arcesium Company Overview Arcesium is a global financial technology firm dedicated to solving complex, data-driven challenges for some of the world s most sophisticated financial institutions. Through continuous innovation, we help our clients achieve transformational business outcomes by designing advanced and scalable fintech solutions. With an established market presence and ambitious expansion plans, Arcesium offers a unique opportunity to be part of a fast-growing company at the forefront of the financial technology industry. We foster a culture of intellectual curiosity, ownership, and collaboration, and empower our people to make an impact from day one. Team Summary As part of our Human Capital (HC) team, the Manager Talent Development will play a key role in executing Arcesium s talent strategy. This role will focus on identifying skill gaps, designing learning programs, and delivering high-impact talent development initiatives that align with business goals. This position requires strong collaboration with senior stakeholders across the organization and demands a blend of strategic thinking, program execution, and data-driven decision-making. The ideal candidate should be experienced in designing scalable development programs, tracking learning effectiveness, and driving a culture of continuous learning. What You ll Do Partner with the Human Capital team to shape and deploy talent development strategies aligned with organizational goals. Engage with senior stakeholders and business leaders to identify learning needs and close critical skill gaps through contextualized solutions. Manage end-to-end program and project execution for key talent development initiatives. Define success metrics, track key learning KPIs, and use data insights to demonstrate effectiveness and inform strategic decisions. Stay updated with the latest learning and development trends, tools, and best practices to ensure Arcesium remains at the cutting edge of talent strategy. Introduce innovative approaches and best-in-class learning experiences to improve capability development across all levels. Contribute to building a culture of continuous learning, embedding development into day-to-day work. Support cross-functional and special projects that improve talent development efficiency and impact. What You ll Need 5 7 years of experience in Talent Development, Learning & Development, or related fields. Proven experience in learning program management, including design, delivery, and measurement. Strong ability to translate business goals into learning outcomes. High degree of execution ownership, results orientation, and stakeholder management. Experience working with learning frameworks, tools, and platforms. Analytical mindset with comfort working with data and metrics to drive decisions. Effective coaching and advisory skills to support leadership and team growth. Passion for continuous learning, innovation, and professional development. Be part of a high-impact Human Capital team at a globally recognized fintech leader. Opportunity to shape and grow learning culture in a company committed to people development. Work in a collaborative and intellectually stimulating environment. Access to challenging projects and a steep learning curve. Equal Opportunity Statement Arcesium and its affiliates are committed to equal employment opportunity. We value diversity and are proud of our inclusive culture. We welcome individuals of all backgrounds, identities, and experiences to apply.
Process Analyst Recruitment
International Business Machines Corporation
Job Title: Service Associate - Recruitment Introduction At IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. To lead in this new era of technology and solve some of the world s most challenging problems. Your Role and Responsibilities As a Service Associate - Recruitment, you are responsible for working with partners and providing customer satisfaction with RPO services. You will work closely with the client, IBM s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Responsibilities: Engage stakeholders to define, build, and document hiring forecasts. Work with hiring managers to set Service Level Agreements (SLA) expectations and requirements. Work within pre-defined recruitment processes while assessing that process to identify, recommend areas for improvement, and build standard methodologies. Provide new methods and approaches for sourcing candidates and generating new leads. Meet weekly, monthly, and quarterly production goals. Collaborate with the business head to establish weekly, quarterly, and yearly Global Delivery Center goals. Review, analyze, mentor, and coach support teams to ensure recruiting goals are being met. Utilize Applicant Tracking System (ATS) to perform candidate screening and other tasks. Ensure detailed screening and selection criteria to identify top talent and assess the strength of the talent pool. Participate in client meetings with the Operations Director and Client Relationship Director to enhance customer satisfaction. Update candidate status regularly on the ATS. Perform other miscellaneous duties as required by management. Required Technical and Professional Expertise Minimum 1 year of experience in recruitment best practices (preferably in ITES / BPO / FA). Experience in building rapport and collaborating with Hiring Managers through the entire recruitment process. Expertise in sourcing through social media channels and other innovative sourcing methods. Demonstrable experience in partner management and the ability to hold difficult conversations with stakeholders. Deep domain knowledge, understanding of business strategy, and ability to drive innovation. Preferred Technical and Professional Expertise Experience in direct sourcing and recruitment in a corporate or consultancy (RPO setup preferred). Equipped with a consultative approach, passionate about recruiting, and able to move beyond transactional processes. Proficiency in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) is an advantage. Ambitious individual who can work independently towards agreed targets/goals. Proven ability to manage change, adapt to new processes, and meet tight deadlines. Strong interpersonal skills and a team-oriented mindset. Commitment to continuous learning by attending educational workshops and reviewing industry publications. Be part of a global organization that is shaping the future of technology. Enjoy excellent career growth opportunities and professional development. Work in a collaborative and innovative environment. Contribute to solving some of the world s most complex challenges.
.net Developer With Rpa, Senior
Infor
Title: Senior Software Engineer Experience: 4-7 Years Skills: Strong C#, VB.NET, RPA (UiPath, Automation Anywhere, or Blue Prism) Location: Hyderabad Description & Requirements: Infor LN is an advanced Enterprise Resource Planning (ERP) software which is explicitly designed to cater to the business needs of the manufacturers. It facilitates quick and cost-effective integration across various supply chains. Requirement: Proficiency in .NET programming languages (C#, VB.NET) and frameworks. Knowledge of any RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Essential Duties: Implement, configure, and deploy Infor s automation solutions. Ensure best practices are followed in delivering quality solutions to customers. Design and develop customizations, integrations, and workflows by applying product knowledge and leveraging Infor OS platform. Collaborate with customers, project stakeholders, and product development to resolve technical issues and limitations encountered in the product, environment, and/or custom solutions developed. Provide timely and high-quality specifications, estimates, development, and testing of integrations to support implementation projects. Offer technical input to Business Consultants/System Architects in designing and specifying integrations. Enable / mentor less experienced colleagues. Stay updated with new Infor technologies and best practices to support customers. Provide support to the Infor support organization in the integration sphere when required. Broaden knowledge into other technical areas such as Extensibility and Mongoose. Carry out coding in line with Infor standards. Identify and develop innovative automation use cases. Develop POC s to validate proposed solutions. Contribute to Infor s enterprise automation and cloud innovation efforts. Basic Qualifications: Minimum 4 years of experience in ERP solutions. Ability to lead technical or functional workstreams on projects with high levels of complexity. Proven track record of working with global customers on large RPA projects. Ability to engage with customers and understand their requirements. Strong understanding of ERP / enterprise applications, business processes and automation. Experience working in software product companies. Excellent communication and problem-solving skills. Ability to work independently and collaboratively. Bachelor s or master s degree in computer science or related field. Preferred Qualifications: Prior experience in Infor Cloud Suites, Infor OS, RPA or AI would be an advantage. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Qualification : Bachelors or masters degree in computer science or related field.
Employee Experience & Retention (EE&R) Manager
Firstsource
Position Title: Employee Experience & Retention (EE&R) Manager About Firstsource: Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a leading provider of transformational solutions spanning the customer lifecycle in sectors including Healthcare, Banking & Financial Services, Communications, Media & Technology, and more. Through our 'Digital First, Digital Now' approach, we help organizations reinvent operations and reshape business models, delivering valuable moments that matter and gaining competitive advantage. We have a global presence across the US, the UK, India, the Philippines, Australia, Mexico, and South Africa, supporting over 100 top global brands, including several Fortune 500 and FTSE 100 companies. Position Purpose: The Employee Experience & Retention (EE&R) Manager is tasked with overseeing all aspects of Employee Experience and Retention within the aligned process. This role ensures the effective execution of EE&R initiatives within agreed timeframes, supporting the achievement of high employee engagement, retention, and satisfaction throughout the process. Key Responsibilities: Employee Relationship Management & Communication: Employee Relations Support: Act as the primary point of contact for EE&R-related matters, handling queries and grievances effectively and providing ongoing employee relations counsel. Policy Communication: Conduct policy sessions during induction, training, and as part of regular Business-As-Usual (BAU) refreshers. Visibility & Engagement: Maintain a consistent and visible presence on the operations floor to foster employee engagement. Reward & Recognition Management: Lead and manage the Reward and Recognition program, addressing concerns and ensuring timely recognition. Employee Support: Provide assistance to employees and teams by implementing EE&R interventions when necessary. Survey Execution: Ensure the timely execution of ESAT, Dipstick, and 360 surveys, acting on the insights to address any concerns and improve employee satisfaction. Policy Updates: Communicate any policy, procedure, or process changes to relevant stakeholders in the process. Corporate Social Responsibility (CSR): Drive CSR initiatives within the team, fostering a sense of community and purpose. Engagement Activities: Organize fun activities and team-building events to maintain a positive, engaging work environment. One-on-One and Skip-Level Meetings: Regularly meet with Team Leaders, Managers, and employees to address concerns, provide HR updates, and gather feedback. Career Progression & Performance Management: Performance Management Execution: Ensure the smooth execution of the Performance Management Process (annually, bi-annually, and monthly). Internal Job Postings (Lateral Moves): Manage and facilitate internal job postings, supporting employee mobility within the organization. Promotion and Assessment: Organize and manage assessment centers to promote advisors to the next level. Career Development Support: Provide guidance and support for employee career growth and development opportunities. Compliance: Increments & Promotions: Ensure timely handling of employee increments and promotions in alignment with lifecycle approaches. Confirmation Process: Oversee the employee confirmation process after six months of service, ensuring timely and accurate documentation. Payroll Coordination: Collaborate with payroll teams to ensure timely receipt of payroll inputs, sign off, and review before submission to vendors. Background Checks & Compliance: Follow up on background checks and ensure appropriate actions are taken for any unfavorable reports. Headcount & Attrition Reports: Own the preparation of weekly headcount and attrition reports, ensuring accuracy and timeliness. Audit Support: Provide necessary support for effective audits and ensure compliance with organizational standards and regulations. Qualifications & Skills: Communication Skills: Excellent interpersonal and communication skills for effectively managing relationships, engaging with employees, and resolving issues. Organizational Skills: Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities efficiently. HR Expertise: Deep understanding of HR policies, employee relations, performance management, and compliance requirements. Conflict Resolution: Proven ability to manage grievances, conflicts, and sensitive employee matters with professionalism and discretion. Employee Engagement: Experience in designing and implementing employee engagement initiatives and activities. Team Collaboration: Ability to work collaboratively with Team Leaders, Managers, and other HR teams to drive results. Compliance Knowledge: Understanding of payroll, background checks, and audit processes, ensuring adherence to compliance standards.
Senior Software Engineer
Hsbc
About the Role Join HSBC and take the next step in your career as a Senior Software Engineer. At HSBC, we offer opportunities, support, and rewards to help you fulfill your potential and take your career in exciting new directions. As one of the largest banking and financial services organizations globally, we operate in 64 countries and territories, providing you with the chance to grow in an international, dynamic environment. In this role, you will be responsible for providing functional support to the HR system globally, assisting in payroll processing, troubleshooting, and working with various teams to resolve issues. Your expertise will play a key part in maintaining system efficiency and supporting business operations. Key Responsibilities Provide global functional support for payroll and HR system tasks, including troubleshooting payroll issues and assisting with production payroll processing. Analyze payroll issues, prepare detailed reports, and collaborate with technical teams to facilitate defect resolution. Maintain and update payroll manuals, SOPs, and KBAs to ensure relevance and accuracy. Prioritize daily tasks and assist team members in troubleshooting and technical issue analysis. Promote process improvement initiatives to enhance efficiency and reduce errors. Standardize processes across regions within Tier-2 BAU support. Identify risks in BAU processes and propose proactive solutions. Support shift work, including weekend coverage, as required. Requirements To be successful in this role, you should have: Fluent spoken and written English communication skills. Strong understanding of SAP HCM Personnel Administration, Info Types, and Payroll Configuration. In-depth knowledge of the EC-Payroll calculation process, including payroll clusters, retro-calculation, taxation, and claims processes. Experience providing support to SAP HCM/Payroll in a multi-country payroll processing environment. Familiarity with SuccessFactors EC Payroll, EC Time Management, and EC Integration Center/ORD Reports. Knowledge of integration between EC and ECPY and experience resolving employee master data replication issues is a plus. SAP Payroll localization knowledge for countries like Mexico, USA, UK, MENA, HK, and China is highly desirable. Ability to build strong client relationships and share knowledge with the team. Proficiency with Microsoft Office (Excel, PowerPoint). Basic knowledge of monitoring tools such as Splunk and Control-M for integration monitoring is advantageous. Understanding of file transmission and transformation in integration environments. Experience with system health checks and troubleshooting HR applications.
Specialist, Hr Operations
Msd
Position Title: Specialist, HR Operations Location: Hyderabad Hitech City. Department: Human Resources Reports to: Manager, DA, HR Operations This position is office based Job Summary: We are seeking an experienced HR Operation Specialist to join our HR Operation team in Hyderabad. The ideal candidate will be responsible for delivering local operational HR tasks, ensuring compliance and operational excellence, while also supporting various business transformation projects. Key Responsibilities: Manage and execute employee life cycle BAU tasks, ensuring timely and accurate delivery in accordance with established standards and compliance requirements Support and contribute to local business transformation projects, as well as regional and global HR initiatives. Collaborate effectively with local suppliers to ensure high service quality and operational efficiency. Prepare appointment letters and manage probation assessments. Issue movement letters and handle offboarding processes, including full and final settlements. Administer leave systems and prepare various letters (e.g., salary increments, retention). Support flexible benefits and statutory audits. Ensure timely execution of HR tasks while maintaining compliance with local legal requirements. Maintain accurate records and documentation related to HR operations. Behavioral Competency Expectations: Effective and efficient time management, organizational and interpersonal skills, conflict management and problem-solving skills. Strong communication, both written and verbal in English & local language will be value addition to this role. Positive mindset, growth mindset, capable of working independently and being self-driven Required Qualifications, Skills & Experience Minimum of 5 years of working experience in HR Operations specifically supporting the Indian market Strong understanding of local HR regulations and practices Project experience in HR transformation initiatives Experience with Workday or similar HR systems is preferred Demonstrate sense of urgency, can prioritize tasks to meet deadlines Experienced in working with cross country and cross function team Strong analytical and problem-solving skills Proficiency in Microsoft Office Suite Educational Requirements: Minimum Bachelor's degree required Qualification : Minimum Bachelor's degree required
.net Developer With Rpa, Senior
Infor
Job Title: Senior Software Engineer Location: Hyderabad Experience: 4-7 Years Skills: Strong C#, VB.NET, RPA (UiPath, Automation Anywhere, or Blue Prism) Description & Requirements: Infor LN is an advanced Enterprise Resource Planning (ERP) software designed to meet the business needs of manufacturers, enabling quick and cost-effective integration across various supply chains. Position Overview: We are seeking a Senior Software Engineer with proficiency in .NET programming languages (C#, VB.NET) and experience with Robotic Process Automation (RPA) tools such as UiPath, Automation Anywhere, or Blue Prism. This position will be responsible for implementing, configuring, and deploying Infor's automation solutions while collaborating with various stakeholders to resolve technical challenges. Essential Duties: Implement, configure, and deploy Infor s automation solutions. Ensure best practices are followed to deliver high-quality solutions to customers. Design and develop customizations, integrations, and workflows using Infor OS platform. Collaborate with customers, stakeholders, and development teams to resolve technical issues. Provide timely specifications, estimates, and development for integration support. Offer technical guidance to Business Consultants and System Architects. Mentor less experienced colleagues and provide support to the Infor support team. Stay updated with new Infor technologies, automation, and cloud innovations. Contribute to the development of innovative automation use cases and POCs. Carry out coding in line with Infor standards. Basic Qualifications: Minimum of 4 years of experience in ERP solutions. Proven experience in leading technical or functional workstreams on complex projects. Experience working with global customers on large RPA projects. Strong understanding of ERP applications, business processes, and automation. Excellent communication and problem-solving skills. Ability to work independently and in collaboration with teams. Bachelor s or Master s degree in Computer Science or a related field. Preferred Qualifications: Prior experience in Infor Cloud Suites, Infor OS, RPA, or AI technologies. About Infor: Infor is a global leader in business cloud software products, offering complete industry suites that prioritize user experience, leverage data science, and integrate seamlessly into existing systems. Over 60,000 organizations worldwide rely on Infor to overcome market disruptions and drive business-wide digital transformation. For more information, visit www.infor.com. Our Values: At Infor, we focus on a business philosophy called Principle Based Management (PBM ), built on principles like integrity, transformation, respect, and self-actualization. We aim to reflect diversity in our workforce to represent the markets, customers, partners, and communities we serve. Equal Opportunity Employer: Infor is committed to creating a diverse and inclusive work environment. We do not discriminate against candidates or employees based on sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. Qualification : Bachelors or Masters degree in Computer Science or a related field.
Sr. React Native Developer
Kc Overseas Education
Job Overview: Key Responsibilities: Design, develop, and maintain high-performance React Native mobile applications for iOS and Android platforms. Engage in the complete app development lifecycle, from conceptualization to deployment, ensuring optimal performance, quality, and responsiveness. Identify and resolve performance bottlenecks, addressing any technical issues that arise during development. Stay abreast of the latest trends, best practices, and advancements in mobile app development and React Native. Optimize mobile applications to ensure maximum speed, scalability, and a seamless, user-friendly experience. Collaborate closely with UX/UI designers to ensure the visual and interactive aspects of the applications adhere to design standards. Job Requirements: Bachelor's degree in Computer Science, Software Engineering, or a related field. Minimum of 5 years' experience as a React Native Developer, with a proven track record of building mobile applications for both iOS and Android. Expertise in React Native, JavaScript, and related frameworks for mobile app development. Strong understanding of mobile app architecture, state management, and app deployment processes. Experience working with RESTful APIs, GraphQL, and integrating backend services. Familiarity with native modules and components in React Native to optimize performance and user experience. Knowledge of UI/UX design principles and ability to work collaboratively with designers and backend developers. Excellent problem-solving skills and the ability to thrive in a dynamic, agile development environment. Why You Should Join Us: Be part of a growing tech organization with a solid software platform and an innovative work environment. Work alongside experienced professionals who have successfully scaled products from inception to completion. Benefit from significant opportunities for professional growth as the company continues to expand. Join a profitable organization with 850+ employees and a turnover of approximately 550 crores. Enjoy competitive compensation and comprehensive employee benefits, including medical insurance for you and your family, and term insurance. Qualification : Bachelor's degree in Computer Science, Software Engineering, or a related field.
Safety Officers & Engineers
Yalavarti Projects
Job Description: Safety Officer Experience: 2+ Years Qualification: Diploma in Construction Safety, Diploma in Health & Safety Job Description: We are looking for a Safety Officer to ensure the safety and health of all personnel on site and in our workplace. The ideal candidate should have a minimum of 2 years of experience in safety management, specifically in construction or industrial environments, and be well-versed in safety standards and practices. Key Responsibilities: Toolbox Talks & Safety Training: Prepare and deliver Toolbox Talks to ensure the team is up-to-date on safety protocols. Organize and arrange safety training classes and workshops for employees, including first aid and fire safety training. Arrange monthly safety bulletin distributions to keep the team informed about the latest safety practices. Accident Reports & Statistics: Prepare monthly safety statistics to track accidents, incidents, and overall safety performance. Draft and maintain accident reports and analyze root causes to improve future safety measures. Safety Inspections & Equipment Checks: Conduct regular inspections of workplace safety equipment, such as fire extinguishers, and ensure they meet safety standards. Conduct routine safety inspections and ensure all safety regulations and compliance requirements are followed. Safety Competitions & Awareness Programs: Organize safety competitions such as quizzes, slogan competitions, and poster exhibitions to increase awareness and engagement among employees. Safety Documentation & Reporting: Maintain and update safety checklists to ensure compliance with all required safety procedures. Participate in management meetings to discuss safety performance, risks, and improvement strategies. Other Duties: Provide suggestions and improvements on health and safety measures in the workplace. Collaborate with various departments to ensure a safe working environment and compliance with health and safety regulations. Qualifications and Skills: Experience: Minimum 2 years of experience in safety management in construction or similar environments. Certifications: Diploma in Construction Safety and Diploma in Health & Safety are mandatory. Technical Skills: Ability to prepare and deliver toolbox talks and safety training programs. Skilled in preparing accident reports, safety statistics, and checklists. Strong knowledge of safety regulations and procedures in construction or industrial environments. Communication: Excellent communication and interpersonal skills to handle safety training, awareness programs, and safety meetings. Additional Skills: Ability to organize safety competitions, such as quizzes and poster competitions, to raise safety awareness among employees. Detail-oriented with strong organizational and planning skills to arrange and track safety activities and training. What We Offer: Competitive salary and benefits. A dynamic and collaborative work environment. Opportunities for professional development and growth in the field of safety management. Qualification : Diploma in Construction Safety and Diploma in Health & Safety are mandatory.
Sap Signavio Consultant
Dxc Technology
Transform Business Processes with Us! Location: Hyderabad, India We are seeking an experienced SAP Signavio Consultant to help our clients analyze, optimize, and enhance their business processes using the SAP Signavio software suite. You will work closely with clients to understand challenges, identify inefficiencies, and recommend solutions that drive operational excellence. As an integral part of our consulting team, you will be responsible for process modeling, system integrations, and value-driven insights, ensuring seamless adoption of SAP Signavio Process Manager, Process Governance, and Process Intelligence. Key Responsibilities Process Analysis & Optimization Collaborate with clients to understand their business processes, scenarios, and challenges. Leverage Signavio tools to analyze, optimize, and document business processes. Identify areas for improvement and provide tailored recommendations. SAP Signavio Implementation & Integration Lead the setup and integration of SAP Signavio with S/4HANA, ERP, and other digital platforms. Work on data connections, custom integrations, and KPI dashboards to enhance client decision-making. Support BPM content migration from tools like ARIS, BIC, ViFlow to Signavio. Customer Engagement & Consulting Conduct proof-of-concept initiatives and drive consulting projects. Deliver workshops, enablement sessions, and formal read-outs to customers. Serve as the SAP Signavio Subject Matter Expert (SME), supporting SAP customers and partners. Technical Expertise & Best Practices Provide technical consulting expertise on Signavio customization, data mining, and process modeling (BPMN 2.0). Develop custom Signavio solutions including PI script modifications and advanced analytics visualizations. Ensure system and data integration between client systems and SAP Signavio. Collaboration & Knowledge Sharing Support and mentor other Signavio consultants with client engagements. Collaborate with the product development team to improve Signavio features. Stay up to date with industry trends and best practices in business process management. Required Skills & Experience Hands-on experience with SAP Signavio, including Process Manager, Process Governance, and Process Intelligence. Experience with database systems, data mining, and analytics visualization. Strong process modeling skills with familiarity in BPMN 2.0. Expertise in SAP system integrations, including S/4HANA, ERP, and other enterprise systems. Technical proficiency in customizing Signavio solutions, PI Scripts, and data connectors. Proven ability to lead consulting engagements, drive adoption, and resolve technical challenges. Strong analytical, problem-solving, and communication skills. Self-motivated, proactive, and a team player who thrives in a collaborative environment. Work with global clients to transform their business processes. Opportunity to lead high-impact projects with cutting-edge technology. Continuous learning & professional development with expert teams. Collaborative, innovative, and growth-driven work culture. If you re passionate about business process optimization and SAP Signavio, we d love to hear from you! Apply now and be a part of our transformational journey!
Avp - Hbeu Reporting Operations
Hsbc
If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President HBEU Reporting Operations Principal responsibilities Ensuring consistency among various reporting deliverables in integrated reporting including but not limited to financial statement, capital adequacy & liquidity coverage. Manage Delivery of high quality regulatory outputs including regulatory returns, disclosures and internal MI Presenting to the stakeholders and seeking sign off s before regulatory submission or submission for group. Support the production of existing and designing new integrated reporting information requirements and disclosures (ensuring best practice and compliance with listing requirements and regulatory standards). Proficiency in handling the audit & review queries from internal audit, external audit & regulators supervisory controls (S166). Ensuring that all assurance checks are performed ahead of finalization of numbers and preparation of assurance packs for sign off meetings including variance analysis and review of controls checklist. To be well versed with regulatory interpretation & definition prescribed in various regulation including ECB guidelines, PRA regulation, Applied policies & accounting standards. In-depth knowledge of at least two verticals in either of Financial reporting / Regulatory Reporting / Liquidity reporting. Work with Finance Change delivery, Global Regulatory policy and Remediation programs on upcoming Regulatory changes, business requirements and system enhancements to ensure the solutions delivered are fit for purpose and meets the desired objectives. Active participation in User Acceptance Testing (UAT) for every change/release to drive consistency and efficiency and also highlighting the issues and taking it for remediation. Requirements A qualified professional (preferably CA or ICWA or MBA or CFA) with overall post qualification experience of 8+ years. Sound knowledge of the Financial/Banking Services industry, products and systems. Sound understanding of IFRS, experience in analysis of financial statements, IFRS and audit/compliance Ability to work under pressure, report under tight deadlines and deal effectively with issues as they arise. Prior experience in Regulatory Reporting, Liquidity or Financial Reporting function will be an advantage. Preferably having knowledge and experience in Basel III/CRDIV and PRA regulatory rules; AOP & Stress Testing reporting. The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Knowledge of Python, R, Xceptor or any upcoming technology used within Finance for automation would be preferred. Qualification : A qualified professional (preferably CA or ICWA or MBA or CFA) with overall post qualification experience of 8+ years.
Rfp Lead (sap Implementation)
Cognitus
Job Overview: The RFP Lead will be responsible for managing the entire RFP process for SAP implementation deals. This individual will coordinate with various stakeholders, including sales operations, technical and functional leads, project management, and organizational change management (OCM) experts, to ensure a comprehensive and competitive response. The RFP Lead will organize meetings, gather inputs from subject matter experts, and oversee the writing and submission of the RFP, ensuring alignment with customer requirements and internal standards. Key Responsibilities: RFP Management: Lead the end-to-end management of the RFP process, from initial review of customer requirements to the final submission. Stakeholder Coordination: Collaborate with the Morocco sales operations team to schedule meetings, organize workshops, and coordinate input sessions with technical, functional, PMO, and OCM experts. Content Development: Gather detailed information from subject matter experts (SMEs) and synthesize it into a compelling, comprehensive RFP response. Writing and Editing: Draft, edit, and format RFP documents, ensuring clarity, professionalism, and consistency with Cognitus branding and quality standards. Project Management: Develop timelines, assign responsibilities, and track progress to ensure on-time delivery of RFPs, managing any risks or challenges that may arise. Quality Assurance: Review and validate RFP responses to ensure they meet the customer s requirements and Cognitus best practices. Incorporate feedback and make necessary revisions. Cross-Functional Collaboration: Liaise with the PMO and OCM teams when project management and change management questions arise, ensuring accurate and relevant information is included in the RFP. Continuous Improvement: Maintain a library of standard RFP responses and templates, updating them regularly based on lessons learned from previous RFPs and customer feedback. Qualifications: Experience: Minimum of 5 years of experience in managing RFPs, proposals, or similar processes, preferably within the SAP or ERP implementation space. Project Management Skills: Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Technical Knowledge: Familiarity with SAP solutions and implementations, including functional and technical components. Experience working with PMO and OCM processes is a plus. Communication Skills: Exceptional written and verbal communication skills. Ability to convey complex technical concepts clearly and concisely. Collaboration Skills: Proven ability to work cross-functionally with sales, technical teams, and management to gather information and build cohesive responses. Attention to Detail: High level of attention to detail and quality assurance in written communications and documentation. Adaptability: Ability to adapt and respond to changing customer requirements and tight deadlines. Qualification : Minimum of 5 years of experience in managing RFPs, proposals, or similar processes, preferably within the SAP or ERP implementation space.
Software Engineer
Microsoft
Overview Are you looking to make a real difference in Microsoft s mission to empower every person and organization to achieve more, with the power of cloud computing? Do you want to work at the forefront of Cloud Computing to design, deliver & operate cloud-scale systems that are the foundation of the World s Computer which is Azure? Do you want to be part of a highly motivated and passionate team that works together to do what it takes for our customers to be successful while having fun and learning along the way? Do you want to be part of a team that has a start-up mindset and work together to delight our customers and have lots of fun and learning along the way? If this excites you, then come join the Azure Specialized team in India. We are responsible for building and offering specialized hardware and bare-metal solutions in Azure. This involves large scale specialized solutions like Azure Large Instances, Azure VMWare Services, super computers and more. We are looking for a customer-focused, highly passionate, strong software engineer with enterprise and infrastructure as service (IaaS) experience to help drive the future of our platform. Your ability to be the customer advocate, focus on service first, and part of a team that tears down silos to deliver the best customer experience will be critical to your success, along with the teams. Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree in Computer Science OR related technical field AND 1+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, OR Python OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 2+ years of professional experience developing, and shipping software. Responsibilities Collaborate with internal business units and stakeholders and understand the requirements for delivering efficiently. Creates and implements code for a product, service, or feature, reusing code as applicable. Contributes to efforts to break down larger work items into smaller work items to bring clarity and provides estimation. Creates a clear and articulated plan for testing and assuring quality of solutions. Make software services secure, reliable, highly available and fault resilient. Automate repetitive tasks to reduce implementation time and avoid failure due to human error. Participates in periodic on-call rotation for service s incident support, quickly mitigate impact and restore service availability through a software enabled toolset. When issues arise, you troubleshoot live site issues to discover and drive solutions with minimal or no disruption to customers.
Assistant Manager- Finance & Accounts
Nephroplus
Job Description: Nephroplus is looking for aspiring candidates who will be responsible for planning, designing, developing, and evaluating computer systems. MIS Executives have various duties depending on the type and size of the organization they work for. Result oriented, willing to travel and demonstrate outstanding guest centric behaviour. Must be a team player with effective communication skills to deal with team members and all levels within the organization. Roles & Responsibilities: Preparing and leading the KPI reporting daily, weekly, and monthly reports Preparation of Doctors Payouts across various centers on monthly basis. Maintain Trackers for individual Center wise & Monthly reports Knowledge in Preparing & managing multiple reports on requirement from other teammates in the company. Knowledge in Preparing & managing multiple reports on requirement from other teammates in the company. Good typing speed Hands on experience in excel functions i.e. V-LOOKUP, PIVOT TABLE, IF and other functions. Coordinate daily with all stakeholders and follow-up A team player who is always willing to extend his support towards the team & the organization A team player who is always willing to extend his support towards the team & the organization Self-motivated and quick leaner Job Specification: Bachelor's degree in Computer Science, IT, or similar. Practical experience with a variety of software applications. Attention to detail. Outstanding written and verbal communication. Willingness to continually self-educate Behavioural Competencies: Empathy & Flexibility Ethical in thought and action Ability to work with diverse teams, able to influence and build professional relationships Accountability and Responsibility Intrinsically motivated for the job Qualification : Bachelor's degree in Computer Science, IT, or similar.
Manager, Technical Support Engineering
Salesforce
Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management
Architect - Process Automation Platform
Pepsico
Job Overview The main objective of this role is to ensure stability for the platform enabling PepsiCo s digital transformation in workforce automation. This environment is a centralized platform used to create, monitor, and audit any robotic process automation (Bots) being deployed globally within PepsiCo. Technical support and sustain lead for Intelligent Automation (IA) infrastructure and bots running in that infrastructure. This role will provide technical leadership for geographically dispersed resources, working closely with Automation Development, the Citizens Development community, and key business contacts to sustain and expand the operational infrastructure, providing a centrally-supported and standardized environment. Responsibilities Responsibilities Responsible for the upkeep of the RPA (Robotics Process Automation) Infrastructure, and provide support to the hosted applications. Be the subject matter expert for the Intelligent Automation / UI Path infrastructure that includes UI Path, Windows servers, and Azure Cloud Maintain knowledge of advanced diagnostic and troubleshooting techniques, solid analytical skills, experience in RPA administration/configuration, refresh/upgrade projects and enhancements Proactively manage the Automation / UI Path environment and ensure that unplanned outages are reduced or eliminated by helping provide root cause for issues. Lead the on-call management, coverage schedule and executions when needed to assist with complex and critical incidents. Provide technical support collaboration with global resources and maintain operational stability through automation and adherence to standards. Responsible for the capacity management of RPA environments through continuous operational reviews and continuous collaboration with the Infra and development teams. Evaluate regularly the operational procedures to keep the environment in compliance with the PepsiCo control standards. Qualifications Qualifications 5+ years production support experience 3-5 years Windows experience 1-2 years UI Path development experience (good to have) 2-3 years UI Path infrastructure experience 2+ years Azure cloud experience 2+ years ITSM process (incident, change, problem) experience Bachelor s degree in Information Technology, Engineering, Computer Science, related field or equivalent experience Proficiency with Unix scripting Training & Advanced certifications on Automation tools (good to have) Experience in an IT programming development environment, ideally in RPA tools or test automation tools (UI Path/ AA/ Blue Prism/QTP/OpenSpan/WinAuto etc). Hands on development experience in any of the programming languages/platforms .NET / VB / VC++ / C++/J2EE. Experience in Microsoft stack is highly preferred. Experience in VB Script, JavaScript (AngularJS, NodeJS), Python, Perl, Bash & Powershell is highly desired Strong in design principles and modular programming techniques. Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an inquiring mind) Ability to understand the business process and create process flow diagrams. Knowledge of Microsoft packages such as MS Excel (VBA scripting), Visio, Access, and Word. Problem solving issues that arise in day to day running of IPA processes and providing timely responses and solutions as required Advanced troubleshooting and problem analysis proficiency Exceptional organizational skills with an ability to manage multiple priorities in a fast-paced dynamic environment Leadership skills to direct remote resources Ability to communicate to both technical and management resources Preferred to have .net/Java developer certifications. Creating and maintaining solution documentation. Qualification : Bachelors degree in Information Technology, Engineering, Computer Science, related field or equivalent experience
Product Manager
S&p Global
The Team: The Issuer Solutions Digital team at S&P Global is built on a foundation of mutual respect, empowerment, and adaptability. We believe in the power of collaboration, where each team member s accountability and responsibility are celebrated. We prioritize the success of individuals because we know that their growth will translate into the success of the entire program. Our team supports over 2,000 global corporates, helping them manage their engagement with the investment community. Our culture values inclusivity and empowerment, creating an environment where every team member feels seen and heard. We celebrate individuality and creativity, knowing that unique perspectives drive innovative solutions for our clients and our business. What s in it for you: Global Collaboration: Join a diverse team that spans across international borders, offering a chance to collaborate with colleagues from around the world. Growth Opportunities: With over 34,000 colleagues globally, there are incredible growth opportunities within S&P Global and beyond our team. Supportive Culture: Work in an environment where inclusivity, empowerment, and mutual respect drive success. Impact: Your work will directly contribute to the success of our products and clients, enhancing user experience and operational efficiency. The Impact: As a key member of the Product Management team, you will play an essential role in driving operational efficiency and improving customer retention. By overseeing the stability and performance of digital platforms, you will ensure the seamless experience of over 2,000 global clients. You will work closely with Product Leadership to understand business objectives and identify key product priorities. Your work will directly support internal teams such as Client Services and Customer Success, ensuring that both internal and external stakeholders receive exceptional support. Responsibilities: Support and Sunsetting: Oversee the support and sunset of legacy workflow solutions, ensuring a smooth transition for clients to new platforms. Platform Stability: Ensure the ongoing stability and performance of digital platforms, addressing any issues that arise and improving systems for enhanced user experience. Client Migration: Manage the migration of clients from legacy applications to new platforms, ensuring a smooth and efficient transition. Process Improvement: Advise Product Leadership on organizational processes, identify operational gaps, and drive forward improvements for platform stability and support. Cross-functional Coordination: Work with Product Operations, Service Management, and Technology Managers to understand their needs and ensure platform stability. New Business Generation: Utilize your knowledge of our digital offerings to manage technical queries from prospective clients and contribute to new business development. Liaison Role: Serve as a liaison between Product, Service Management, and Customer Success, ensuring effective communication and collaboration. Documentation: Maintain comprehensive and up-to-date documentation to ensure clear communication and alignment across teams. Backlog Management: Prioritize and manage the product backlog, ensuring that tasks align with business goals and customer needs. What We Look For: Technical Savvy: Experience in product management, IT service management, or related fields is a plus. Familiarity with the Software Development Lifecycle: A solid understanding of the development lifecycle and best practices. Database Knowledge: Basic familiarity with SQL or other querying languages; experience with Splunk, Datalog, or similar monitoring tools is a plus. Effective Communication: Ability to communicate technical concepts to both technical and non-technical teams in a clear and concise manner. Risk Management: Ability to identify, highlight, and manage risks effectively within the project chain. Problem-Solving Mindset: Natural curiosity and strong analytical ability to understand challenges and develop effective solutions. Experience with Sunsetting: Experience with sunsetting applications and migrating clients to new platforms is highly desirable. About S&P Global Market Intelligence: At S&P Global Market Intelligence, we deliver unrivaled insights and leading data and technology solutions. Our team partners with customers to expand their perspective, operate with confidence, and make decisions with conviction. As a division of S&P Global, we are committed to providing deep, accurate, and insightful information that enables our clients to succeed in an ever-changing world. Why Join Us? Global Team: Work with a team of experts spread across different regions, enabling cross-border collaboration. Growth & Development: Access to a wide array of professional development opportunities within S&P Global. Inclusive Culture: Work in a culture that promotes inclusivity, empowerment, and mutual respect. Meaningful Impact: Your role directly impacts over 2,000 global clients, helping them manage their investor relations and engagement efforts.
Senior Software Engineer
Parexel
Key Accountabilities: Execute application development tasks, coordinate integration services, product implementation and software updates, bug fixes, change requests and application support for assigned systems. Document, provide quality assurance and ensure the system/data integration into the Parexel environment. Maintain appropriate change control and document management techniques. Function as a project team member, technical project manager or IT lead on projects, planning and delivering all appropriate project work and documentation on time and within budget. Provide regular status reports of all activities, plans and problems. Actively work with one or more functional areas within Parexel to align business process with systems and tools and to develop strategy. Impact Analysis, high level design and coding of complex enhancements to the software products and providing technical solutions that conform to requirements. Investigation, development and implementation of technical standards/processes. Work distribution recommendation, tracking / monitoring of staff members in his module / scrum team to effectively meet the project/sprint targets. Also provide support to junior members of staff by mentoring and training in fields of expertise. Analyze complex business and operational system requirements and recommend solution options. Interface with other IT groups to ensure that database, hardware, network, security, quality, integration, support and project services associated with maintained systems are adequate and sufficiently managed. Interact with internal clients to understand the business need, help develop user functional requests and requirements and support the development and execution of test plans. Assist and advise in the development and continuous improvement of IT and IS Global IT standards and methodologies in relationship to application support in the Parexel environment. Keep abreast of industry standards, technological trends and best practices for application support and IT resource management. Skills: Advanced proficiency in application design, development and support. Demonstrated ability to manage projects and to lead geographically distributed teams. Knowledge of standard ITL process. Excellent interpersonal, verbal and written communication skills. Client focused approach to work. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Willingness to work in a matrix environment. Java 1.5, J2EE Struts 1.1+, JSTL, XML, XSLT, HTML/XHTML, Servlets/JSP, JavaScript CSS, JDBC, SVN/CVS, PL/SQL, Oracle10g+, Tomcat 5.5+. Requires extremely skilled experience in application development using Java (common frameworks), the development of cross application communication using Web Services, a good working knowledge of ESB technology. Minimum 5 years of experience in PL/SQL and SQL Programming. Good To Have: Technical and functional expertise in Azure DevOps. Technical and functional expertise in Informatica Development. Coordinate with Veeva Managed Services for Veeva product releases and resolution of any major issues in the application. Power Pages, Power Apps, Power Automate, Fetch XML. Knowledge and Experience: Between 6 to 10 years of Applications Development experience Education: Bachelor s degree in computer science, data science, software development, or another related field; a master s degree is recommended. Language Skills Native language and proficiency in verbal and written English. Qualification : Bachelors degree in computer science, data science, software development, or another related field; a masters degree is recommended.
Senior Analyst - Customer Facing Platforms Commercial And Medical
Sanofi
Job title: Senior Analyst - Customer Facing Platforms Commercial and Medical Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. Main responsibilities: Follow up and track standard internal projects by using standard project management principles and quality standards. Ensure and measure milestones, collect regular feedback, and propose appropriate actions as needed. Coordination and oversight of projects Supporting the OneCRM Team in the identification and pursue of process improvements. Tasks like Create presentations. Conduct analysis and suggest improvements based on analysis. Support adoption measures for strategic focus areas. Pursue and follow up actions to support and achieve business transformation according to business strategy. Administration of CRM systems: Identify and implement process improvements to optimize hub performance. Monitor Veeva system performance and troubleshoot issues as they arise including E2E user guidance. Examples of processes considered but not exhaustive are: Provide proper level support to end-users as part of global governance: Troubleshoot technical issues within the CRM platform, in collaboration with Digital department. Process standardization and optimization: Implement standardized processes, ensuring alignment with global policies and GxP processes. Identify opportunities to streamline and enhance CRM processes, driving efficiency and effectiveness. Data analysis and reporting: Track utilization and engagement KPI s on tools adoption and share insights with leaders to increase adoption. Extract, analyze and interpret CRM data to provide insights and recommendations for improving customer engagement and sales force effectiveness. Filter global and local requests/questions. Continuous improvement: Stay updated with the latest technologies and industry trends, integrating relevant advancements into Sanofi s strategy. Lead initiatives to evaluate and implement G-local tools and/or new features that enhance system capabilities. About you Experience:5+ years of experience in CRM administration, preferably with expertise in managing Veeva CRM. Soft Skill & Technical Skills: Commercial Operations knowledge and desirable experience supporting in-field teams. Proven experience in CRM administration, preferably with expertise in managing Veeva CRM. Proven delivery of outstanding results. Excellent problem-solving skills and attention to detail. Ability to leverage networks, influencing and leading projects. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Skilled in IT, Innovation and Digital Trends Good knowledge of MS Office / MS Office365 Strong knowledge in Power BI tool, SQL is an asset Proficiency in English, German would be a strong asset Field force support background: robust knowledge with tools and platforms of customer facing operations, good experience with SFE subjects, target, segmentation, profiling, in-field teams management. Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally. Experience in having deployed transformational GTM solutions and new customer facing tools implementation Digital mindset, ability to utilize new channels in an effective and impactful way An energetic, pro-active, and professional presence Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Financial acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners. Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for hi...
Senior Analyst - Certified Global Customer-Engagement Platform Adult Learning
Sanofi
Job title: Senior Analyst - Certified Global Customer-Engagement Platform Adult Learning Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. The Sanofi Global CRM organization is looking for an Adult Learning Specialist, certified as trainer for the digital platforms VEEVA CRM , Veeva 4M and VEEVA ALIGN for all user roles (front and back-office). Creating a positive learning environment is essential to learner adoption. The incumbent is required to design and deliver learning offerings that are role- and business-specific. The incumbent must set realistic and measurable learning targets. The learning program has to focus on both, the learner s mindset and skillset development. The scope is: 1.) Refresh existing users knowledge through appropriate training 2.) Upgrade existing self-learning resources (videos, guides, e-learns, FAQ) and evolve capability to create new later on Main responsibilities: 50% - Train existing certified front-line staff (customer-facing sales, medical and home office marketing and medical) for continuous improvement in the usage of VEEVA CRM and VEEVA 4M. Train existing certified VEEVA Administrators on Veeva CRM BACK-OFFICE and VEEVA ALIGN capabilities. The goal is to foster an adoption and collaboration mindset besides the technical digital usage capabilities. Format: Designing and leading online group trainings (in English and in the Asian languages), conducting business case-based role-plays with the learners. Join the quarterly check-ins with line managers to present the next quarter reinforcement training plan for their teams and identify, design and align further reinforcement learning action plans for subsequent execution that arise from the quarterly Middle Manager sessions. Measure attendance and effectiveness via participant feedback survey and share with the Global OneCRM organization. Build plans to close identified knowledge and adoption gaps and define implementation plans. The languages for sessions have to be ensured in English and in the Asian languages. For all European languages the zoom sessions need to be set-up in activating the zoom AI translation tool. 50% - Self-learning Content Management:Update existing self-learning content for the platforms needed due to planned platform upgrades. To do so, participate in the Governance to gain first-hand information on planned platform upgrades and changes. Update the FAQ on a quarterly basis in close collaboration with the UAT team and in reviewing the UAT system for these changes to take screenshots and build suitable self-learning resources reflecting business cases Manage the global training SharePoint with the new and updated monthly self-learn content. Organize monthly market sessions with the local learning counterparts to present content evolution plans as well as sharing the new/updated deliverables, ensuring that markets promptly localize, translate and cascade. Ensure markets update their local training share points which are market users go-to place. According to the global governance the provided English global core materials have to be loaded immediately and subsequently replaced by locally adapted and translated materials within one month. Track regularly that markets promote the local training sharepoint monthly and all local users know where to find their locally adapted and translated self-learning content. With evolving capabilities, the activity may include the monthly built of new self-learning content for the above-mentioned VEEVA platforms. About you Experience:5+ years' experience as an adult trainer responsible for digital usage capabilities and mindset development. Experience in organizational and behavioral change management Experience in researching, creating, delivering, and tracking business and results-oriented digital adult learning programs Experience in blended learning strategies Proven delivery of outstanding results. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Excellent projec...
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