I O Subsystems Jobs in Bengaluru

Application Support Engineer I Location: Bangalore Experience: Up to 2+ Years About Tekion Tekion is revolutionizing the automotive industry with the first cloud-native automotive platform, transforming an ecosystem that hasn t seen major innovation in over 50 years. Our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) connect OEMs, dealerships, consumers, and partners through one seamless platform. Leveraging big data, AI, and machine learning, Tekion delivers the best automotive retail experiences across North America, Asia, and Europe. Role Overview We are looking for an enthusiastic Application Support Engineer I who loves challenges, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You will act as a subject matter expert in your domain, supporting our dealership clients, coordinating technical issues, and ensuring the support team follows processes and delivers solutions effectively. Key Responsibilities Take ownership of customer-reported issues and ensure problems are resolved end-to-end. Research, diagnose, troubleshoot, and identify solutions to resolve system and application issues. Follow standard escalation procedures for unresolved issues and coordinate with internal teams. Understand applications both functionally and technically. Use internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged and tracked. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports on support activities. Document technical knowledge in notes, manuals, and knowledge bases. Support rotational shifts as required. Required Skills & Experience 0 2+ years of experience in application, production, or product support. Advanced knowledge of SQL, MongoDB, and basic network configurations. Strong understanding of databases, APIs, and coding fundamentals. Ability to learn and master company-specific software. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Ability to diagnose and address application-related issues effectively. Understanding of IoT and software systems is a plus. Be the first point of contact for dealership clients, ensuring their technical issues are resolved quickly. Play a key role in improving customer satisfaction by providing accurate and timely solutions. Contribute to a knowledge-sharing culture through documentation and process improvements. Work in a collaborative, agile environment alongside cross-functional teams on challenging projects.

Customer Support Engineer I CRM Location: Bangalore About Tekion Tekion is transforming the automotive retail industry with the first cloud-native platform, including: Automotive Retail Cloud (ARC) for dealerships and retailers Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises Automotive Partner Cloud (APC) for technology and industry partners The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration. Role Overview As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience. Core Responsibilities Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions to system issues. Follow standard procedures for proper escalation of unresolved issues to internal teams. Understand the application both functionally and technically. Reference internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged in the system. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports. Document technical knowledge in the form of notes, manuals, and guides. Required Skills Experience as an Application, Product, or Customer Support Engineer. Ability to quickly learn and master employer-specific software. Strong problem-solving skills for complex technical issues. Excellent written and verbal communication skills. Ability to diagnose and address application issues efficiently. Basic understanding of IoT and software (preferred but not mandatory). Comfortable working rotational shifts. Hands-on experience with chat or ticketing tools for customer interaction.

Job Title: Senior Filesystem Developer (NFS, SMB) Location: Bangalore Experience: 6+ Years Job Overview We are looking for a highly skilled Senior Filesystem Developer with extensive experience in developing, optimizing, and maintaining filesystem protocols such as NFS (Network File System) and SMB (Server Message Block). The ideal candidate will be responsible for creating efficient and robust distributed storage solutions while enhancing filesystem performance. You will be working on cutting-edge projects to build and improve the infrastructure of our storage systems. Key Responsibilities Filesystem Protocol Development: Develop and maintain filesystem protocols like NFS (v3/v4) and SMB/CIFS, ensuring high performance and scalability in distributed environments. Optimization & Performance Tuning: Continuously improve the efficiency and performance of filesystem protocols, analyzing bottlenecks and addressing performance issues. System-Level Integration: Collaborate with system-level teams to integrate and optimize filesystem components with kernel-level subsystems and user-space applications. Debugging & Troubleshooting: Utilize diagnostic tools (e.g., tcpdump, Wireshark, perf, ftrace) to identify and resolve network, protocol, and filesystem-related issues. Collaboration & Documentation: Work closely with cross-functional teams (e.g., networking, storage) to ensure seamless integration and implementation of storage solutions. Document processes, best practices, and optimizations. Required Skills & Qualifications Technical Expertise: Proven experience in filesystem development or protocol-level programming. Proficiency in C programming, with a solid understanding of kernel-level and user-space interactions. Deep knowledge of NFS (v3/v4) and SMB/CIFS protocols, including their implementation and behaviors. System-Level Knowledge: Strong experience with kernel-level filesystems and the Virtual File System (VFS) layer. Familiarity with distributed storage systems and clustered filesystem architectures. Networking & Protocols: Solid understanding of network protocols such as TCP/IP, RPC, and DNS, particularly as they relate to file-sharing systems. Experience in debugging network and protocol-level issues in a distributed environment. Debugging & Troubleshooting: Expertise with diagnostic tools such as tcpdump, Wireshark, perf, and ftrace. Strong analytical and problem-solving skills to identify and resolve bugs and performance bottlenecks in filesystem protocols. Preferred Skills Distributed & Parallel Filesystems: Experience working with distributed and parallel filesystems, ensuring high availability and fault tolerance in storage systems. Cloud-Based Storage Solutions: Familiarity with cloud-based file storage solutions (e.g., object storage systems, cloud NAS/SAN). Security: Knowledge of encryption and security standards related to file storage and secure file sharing. This role presents an exciting opportunity to work with cutting-edge technology and make significant contributions to the development of high-performance, distributed filesystem solutions. You will be part of a dynamic team focused on pushing the boundaries of storage systems while solving complex problems.

Senior Emulation Engineer Company Arm Location Bengaluru, India Job Overview Arm s Central Emulation team is excited to welcome experienced Emulation experts to join the team in Bengaluru. You will collaborate with design and verification engineers across the UK, US, India, and France to support advanced Compute Subsystems and SoC projects. Arm is building a team to develop exceptional silicon demonstrators based on Arm s IP compute sub-system solutions, targeting premium mobile, infrastructure, and automotive markets. Using the latest technology nodes (e.g., 3nm) and new 3D packaging innovations, Arm s goal is to demonstrate industry-leading performance by architecting, designing, implementing, and fabricating cutting-edge silicon test chips. This initiative brings together innovative talent and expertise from across the semiconductor industry to shape the next generation of compute on Arm devices. Responsibilities Collaborate with end users to understand system use cases and guide validation efforts. Ensure tight integration between hardware qualification and final application use models. Work in an exciting emulation environment using hybrid and virtual solutions, integrating industry-standard high/low-speed IO IPs into subsystems and SoCs. Engage from early architecture and design phases to pre-silicon validation and post-silicon validation on emulation platforms. Drive pre-silicon emulation across all SoC teams. Ensure design quality and debuggability by collaborating closely with the design team. Support architecture, verification, system validation, performance, power, and DFT teams with insights from performance and power characterization. Develop comprehensive pre and post-silicon test plans in collaboration with verification teams. Develop tests, create bare-metal drivers for industry-standard IO IPs, and build frameworks to enable scalable testing across multiple ASIC projects. Required Skills and Experience Bachelor s degree (BE/BTech) in Electronics Engineering. 8+ years of experience in Pre-Silicon Validation and Emulation/FPGA-based platforms. Experience developing C/C++/SystemC tests for HDL-HVL co-emulation platforms. Proficiency in IO bus protocols such as I2C, SPI, USB, and/or PCIe. Experience with SoC debugging tools such as JTAG and Trace32. Nice-to-Have Skills and Experience Knowledge of ASIC design and prototyping flows. Experience with SystemC/C/C++ and UVM/SystemVerilog (SV) verification languages. Familiarity with domains such as PCIe, Flash, Memory, CPU, GPU, and DRAM. Hands-on experience with emulation toolchains such as Zebu, Veloce, or Palladium. What Arm Offers Arm is committed to global talent acquisition, offering an attractive relocation package. With offices worldwide, Arm is a diverse organization of dedicated, creative, and hardworking engineers. By fostering a dynamic, inclusive, meritocratic, and open workplace where everyone can thrive, Arm encourages its people to make exceptional contributions to its global success. #LI-KR2 Qualification : Bachelors degree (BE/BTech) in Electronics Engineering.

Job Title: Senior Engineer - Kernel & Driver - Linux Job Summary The Senior Engineer for Kernel & Driver Development in Linux will be responsible for designing, developing, and maintaining embedded Linux systems and drivers. This role involves working on the kernel, device drivers, and board bring-up for various embedded platforms. The engineer will also work closely with cross-functional teams, analyze complex problems, and contribute to the continuous improvement of Linux-based systems. This position requires an individual with strong technical expertise in Linux, kernel development, and embedded systems. Key Responsibilities Kernel and Driver Development: Design, develop, and optimize embedded Linux kernel and device drivers, including board bring-up and device tree configuration. Customize, debug, and fix kernel and driver issues to enhance system performance and reliability. Collaboration and Support: Collaborate with internal teams and customers to resolve technical issues, provide solutions, and ensure system stability. Interact with project managers and team leads to ensure project milestones are met and quality standards are adhered to. System Integration and Testing: Perform system integration and testing to ensure compatibility and proper functioning of kernel and drivers across different platforms. Develop and execute test plans, debug kernel crashes, and perform root cause analysis. Continuous Improvement: Identify opportunities to optimize system performance and enhance the functionality of embedded Linux systems. Provide technical guidance and mentorship to junior engineers and contribute to best practices. Documentation and Reporting: Maintain accurate documentation for kernel configurations, driver designs, and bug fixes. Regularly update project progress, report risks, and participate in code reviews. Education and Experience Required Education: Bachelor's or Master's degree in Computer Science, Electronics, or a related field. Experience: 5+ years of experience in embedded Linux kernel and driver development, with strong expertise in debugging and system optimization. Technical Competencies Linux Kernel & Driver Development: Extensive experience with embedded Linux kernel, device tree, and driver development (customization, bug fixing, and optimization). In-depth knowledge of Linux kernel internals and system architecture. Platforms: Experience with ARM, x86/Intel Atom, or other embedded Linux platforms. Tools: Proficiency with tools such as Lauterbach, Makefile (build systems), Git, and Gerrit. Programming Languages: Strong proficiency in C programming language. Specialization Areas: Power Management Peripherals Media, Display, and Connectivity Data Protocols Security Performance Optimization Android (Optional) Carrier-grade Platforms Additional Competencies Problem-Solving: Ability to troubleshoot complex system issues and provide innovative solutions. Communication Skills: Strong written and verbal communication skills for technical documentation and customer interaction. Team Collaboration: Ability to work effectively with cross-functional teams, including hardware, software, and testing teams. Attention to Detail: Detail-oriented approach to design, debugging, and testing to ensure high-quality system performance. This position is ideal for an experienced engineer with a deep understanding of Linux kernel and driver development who is looking to contribute to cutting-edge embedded systems and gain exposure to new technologies in a fast-paced environment. Qualification : Bachelor's or Master's degree in Computer Science, Electronics, or a related field.

Introduction As a Hardware Developer at IBM, you ll get to work on the systems that are driving the quantum revolution and the AI era. Join an elite team of engineering professionals who enable IBM customers to make better decisions quicker on the most trusted hardware platform in today s market. Your Role and Responsibilities As a Functional verification engineer, you will be working on IBM server processors/SOC or ASICs used in IBM servers. Leading the development of the verification environment, testbenches and writing testcases. Develop skills in IBM Functional verification tools and methodologies. Work with design as well as other key stakeholders in debugging and fixing logic design issues and deliver a quality design Required Technical and Professional Expertise 9 + years of experience in Functional Verification of processors or ASICs. Minimum 6+ years of experience in any of the following Computer architecture knowledge, Processor core design specifications, instruction set architecture and logic verification. Core architecture/micro-architecture verification Multi-processor cache coherency, Memory subsystem verification. IO subsystem knowledge, any of the protocols like PCIE/CXL, DDR, Flash, Ethernet etc AXI/AHB/ACE/ACE-lite fabric verification or any other SoC fabric verification. Gate level simulation and emulation. Track record in leading team. Clock domain crossing and reset domain crossing verification Knowledge of functional verification methodology UVM/OVM/System Verilog/SystemC/ Knowledge of HDLs (Verilog, VHDL) Developed test-plans and test strategies for IP/unit/block level verification. Good object-oriented programming skills in C/C++, scripting languages like Python/Perl. Worked on multiple levels of verification (unit/element/sub-system/system level) Development experience on Linux/Unix environments, GIT repositories and good understanding of Continuous Integration and DevOps workflow Exposure in developing testbench environment, write complex test scenario, debugging and triaging fails Experience in driving verification coverage closure. Preferred Technical and Professional Expertise Stress testing and ability to identify corner case scenarios. Knowledge of high-speed SERDES and PHY Verification Good understanding of computer system architecture and microarchitecture. Knowledge in IP Integration and SoC level verification.

Job Description: Arm s hardware is at the heart of the computing and connectivity revolution that continues to transform the way people live and businesses operate. As we continue to grow, we need the best engineers to join a team responsible for the development of sophisticated Subsystems and Solutions. Soon, we could be using your talents to develop the technologies that will enable the latest compute solutions in today's Enterprise, Auto and Client markets. Responsibilities: As a verification engineer with a knowledge of subsystems and SoCs you will make valuable contributions to a team tasked with verifying the functional correctness of SoC. Engineers will have ample opportunities to collaborate with designers and architects to understand design specifications and build a functional verification strategy. Key responsibilities will include writing test plans, defining test methodologies, and completing functional verification to the required quality levels and schedules. Work with the Emulation/FPGA team in understanding various verification collaterals required for driving stimulus at the board level. Will collaborate with engineers in architecture, design, verification, implementation, modeling, performance analysis, silicon validation, FPGA and board development. Senior engineers are also encouraged to support junior members. Required Skills and Experience : 4-15 years of proven experience in working on IP/Subsystem/Soc Verification Experienced in one or many of these technologies/ protocols - PCIe, CXL, USB, Ethernet. Experience in Working on any of cross functional flows like Reset, Ras(Error and Interrupt), Security, low Power for High-speed IO IPs. Good Skills in System Verilog, shell programming/scripting (e.g. Tcl, Perl, Python etc.) Experienced in one or more of various verification methodologies UVM, formal and low power. Exposure to all stages of verification: requirements collection, creation of test plans, testbench implementation, test cases development, documentation, and support. Experience with various front-end verification tools - Dynamic simulation tools, Static Simulation tools and Debuggers. Nice To Have Skills and Experience : Possess knowledge of object-oriented programming concepts Practical experience of working on Processor based system design Experience in Server/ Infrastructure SoC Strong understanding of CPU Architecture/micro-architectures! In Return: With offices around the world, Arm is a diverse organisation of dedicated, innovative and very hardworking engineers. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their outstanding contributions to Arm's success in the global marketplace Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Hybrid Working at Arm Arm s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Qualification : 4-15 years of proven experience in working on IP/Subsystem/Soc Verification

Work Schedule Other Environmental Conditions Office Job Description Coordinates, oversees and completes functions on assigned trial activities detailed on the task matrix. Performs department, Internal, Country and Investigator file reviews as assigned and documents findings. Follows up for resolution of findings and raises whenever vital. Ensures allocated tasks are performed on time, within budget and to a high quality standard. Bring ups in cases of variances (overburn/underburn) for self and junior PSCs, reviews and re-distributes the tasks based on junior PSC s free capacity Supports the maintenance and oversight of study specific documentation and global support with specific systems, tools and trackers to: study team lists, tracking of project specific training requirements, system access management for organization/vendor/clients, and tracking of project level activity plans in appropriate system. P ro v i de s s y s te m ( i. e . C T M S , O r a c le A c t i v at e & e T MF) s u pp ort b y m a n ag ing t he a cc e ss r eq u e s t s, supervising s t u d y l e v e l d o c u me n t s, ma i n t a ining a u d it r ead in e s s a nd presenting t he n o n - c o mp li a n c e t o t he s t u d y tea m and suggesting resolution . Pe r f or m s adm inis t r at i v e ta s k s on a ssi g n e d t ri a ls i n c l u d i n g , b ut not li m i te d t o: t i me ly p ro c e ss i ng o f d o c u m e n t s s e nt t o CR G ' s /C li e nt e T MF as required, pe r f or m ing C R G ' s /C li e nt e T MF r e v i ew s a nd c oo r d in at i n g and proposing is s ue r e so l u t io n , pe r f or m ing ma s s ma ilin g s a nd c o m m un i c at ions a s n e e ded , p ro v i d i ng d o c u me n t s a nd r ep or t s t o in te r n a l tea m membe rs. Su pp or t s s c h ed ul i ng a nd o r ga niz at ion o f c li e nt a nd / or i n te rn a l meet in g s w i t h c o mp l et ion a nd d is t ri b u t i on of r e l ate d meet ing m i n u te s and follow up for closure of action items, if required. E x p or t s a nd r e c o n c il e s s t u d y met ri c s r ep or t s, and if required analyzes and identifies issues (if involved in a Lead role . Maintains and regularly checks for correctness of vendor trackers. Drives and coordinates the compilation of Investigator Site File (ISF) template, pharmacy binder with instruction from the Clinical Team Manager. Attends Kick off and Project Launch meetings and takes notes when required, supports initial study set-up. Ed u c at ion a nd E x pe ri e n c e : Hi g h / S e c on da r y s c hool d i p lo m a/ eq ui v a l e nt a nd r e l e v a nt f or ma l a c adem i c / v o c at ion a l q u a l i f i c at ion T e c hni c a l p osi t io n s ma y r e q uire a c e r t i f i c at e P r e v ious e x pe ri e n c e t h a t p ro v i de s t he k no w l edge , s k il l s , a nd ab ili t i e s t o pe r f o rm t h e j ob ( c o mpa r ab le t o a t l ea st 0 to 4 y ea rs ) . Qualification : High / Secondary school diploma/ equivalent and relevant formal academic / vocational qualification

Data Scientist I Job Type: Full-Time Category: Data Science Location: Bangalore About Bright Money Bright is a mission-driven consumer fintech company helping Americans get out of debt and build stronger financial futures powered by data science and machine learning. Our mobile platform provides personalized tools for credit building, debt paydown, budgeting, and loan refinancing. With 300,000+ users, 100,000+ reviews, and support from top-tier investors like Sequoia, Falcon Edge, and Hummingbird, Bright is one of the fastest-growing fintech startups in the U.S. We ve raised $90M+ in equity and debt funding to date. We're proud to be building a global-first, data-driven consumer tech company from India, for the world. About the Role As a Data Scientist I, you will be part of a high-impact team using data and machine learning to power Bright s core financial products. You ll work on problems that directly improve users financial outcomes modeling behavior, predicting intent, and enabling smarter, automated experiences. This is a hands-on role for someone with strong fundamentals in ML, statistics, and programming, and a desire to turn data into real-world product impact. Key Responsibilities Design and build predictive models using core concepts of machine learning, statistics, and probability. Analyze large-scale user and transactional data to extract insights and inform strategy. Collaborate cross-functionally with product managers, engineers, and business stakeholders to define and solve problems. Deploy ML models into production environments, ensuring scalability, stability, and performance. Tune, evaluate, and interpret model results to maximize business value and user outcomes. Document methodologies and workflows for reproducibility and team collaboration. Stay current with AI/ML advancements and experiment with new techniques as appropriate. Required Qualifications Bachelor s or Master s degree in Computer Science, Statistics, Mathematics, or a related quantitative field. Strong grasp of ML and statistical concepts (e.g., regression, classification, hypothesis testing, probability distributions). Proficiency in Python or R, and experience with ML libraries such as scikit-learn, TensorFlow, or PyTorch. Familiarity with model deployment tools and frameworks (e.g., Docker, Flask/FastAPI, MLflow). Understanding of how to implement and monitor models in a real-world production environment. Awareness of modern AI techniques including transformers, LLMs, and generative AI. Strong problem-solving skills, curiosity, and ability to communicate complex ideas clearly. Exposure to cloud platforms like AWS, GCP, or Azure is a plus. Bonus Points For Experience with deep learning and advanced neural network architectures. Understanding of MLOps best practices (CI/CD for ML, monitoring, retraining pipelines). Personal projects, open-source contributions, or research publications in AI/ML. What You ll Work On Model user behavior and financial patterns to power intelligent product features. Analyze complex transaction datasets to surface actionable insights. Build and deploy ML systems that personalize savings and debt management strategies. Apply deep learning, reinforcement learning, and LLMs to real-world fintech use cases. Collaborate with engineering and product teams to launch data-powered experiences in the Bright app. Experiment with cutting-edge AI technologies to innovate in consumer finance. At Bright, you ll go beyond theory you ll use data to change lives. This is your chance to build meaningful, scalable machine learning systems that empower users to take control of their financial future. Qualification : Bachelors or Masters degree in Computer Science, Statistics, Mathematics, or a related quantitative field

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Senior Renewal Sales Specialist I Bangalore (5:30 PM to 2:30 AM IST) Location: Bangalore, India Shift: 5:30 PM 2:30 AM (IST) About the Role Rubrik is seeking an experienced Senior Renewal Sales Specialist I to manage a renewal portfolio for existing customers across the US and EMEA regions. Based in Bangalore, you will be responsible for ensuring timely and successful contract renewals while collaborating closely with cross-functional teams including Account Executives, Renewal Operations, Channel, Legal, Customer Success, and Finance. This is a great opportunity for professionals with a background in sales, customer success, or account/channel management who want to join one of the fastest-growing SaaS companies specializing in cloud data management and security. What You ll Do Meet and exceed quarterly renewal quotas and Annual Contract Value (ACV) plans. Lead renewal negotiations and drive incremental uplift on contracts. Own, manage, and review your renewal pipeline regularly in CRM. Conduct product usage and account reviews to identify and mitigate renewal risks by collaborating with Sales, Support, and Customer Success teams. Review, validate, and deliver accurate renewal quotes to distributors 120 days prior to contract expiration. Proactively manage forecasting, renewal sentiment, and opportunity stage updates in CRM. Maintain pipeline hygiene for current and upcoming quarters with consistent monthly updates. Work closely with Account Executives on upgrade and renewal opportunities. Consult with partners and customers to resolve queries and challenges, leveraging internal teams as necessary. Stay updated with product phases, training, certifications, and company news. Conduct periodic pipeline reviews and forecast meetings with distributors and partners. Required Skills & Experience 5+ years of experience in Renewals, Account Management, Sales, or Customer Success within SaaS. Experience working with global customers across US, EMEA, and APAC regions. Familiarity with cloud data management and security solutions. Prior experience in channel or partner ecosystem management is a plus. Excellent English communication skills, both written and verbal. Bachelor s degree in any discipline. Strong multitasking and prioritization skills to manage multiple engagements in a fast-paced environment. Self-starter with the ability to work independently and as part of a team. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Using Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Rubrik s Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery in the face of adversity. Qualification : Bachelors degree in any discipline.

Senior Product Designer I Location: Bangalore, India About Rubrik Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With over $1 billion in Annual Recurring Revenue (ARR) and a spot on Gartner s Magic Quadrant, we are reshaping how enterprises achieve business resilience against cyberattacks and operational disruptions. Our Zero Trust Data Security approach and Rubrik Security Cloud, powered by machine learning, secure data across enterprise, cloud, and SaaS environments. Our design excellence is globally recognized we re proud recipients of the Red Dot Design Award and the iF Design Award. About the Team & Role Rubrik s global design team comprises 55+ creative professionals from diverse backgrounds, including a thriving Center of Excellence in Bangalore with 20+ designers. As Rubrik s product and user base rapidly expand, we're focused on scaling our design impact and evolving enterprise-grade experiences that feel intuitive and powerful. We re hiring a Senior Product Designer I to join our Bangalore team. This is a critical hire someone who can contribute meaningfully to strategy, deliver compelling user experiences, and elevate the quality of enterprise design to consumer-grade standards. What You ll Do Champion the design process explore bold ideas, iterate with intention, and drive concept-to-execution with precision. Create deliverables across the full design lifecycle: storyboards, wireframes, flows, prototypes, and high-fidelity mockups. Collaborate closely with designers, product managers, and engineers, ensuring cohesive and well-implemented solutions. Solicit and provide thoughtful design feedback to continuously raise the quality bar. Engage directly with users and stakeholders to align design decisions with real-world needs. Contribute to the evolution of our design language and system, partnering with UI engineers to ensure pixel-perfect implementation. Push the boundaries of enterprise UX, setting a high bar for usability and visual design. What You ll Bring 4+ years of hands-on product design experience, preferably in tech-forward or enterprise environments. Bachelor s degree in Design (Product, Industrial, or similar); Master s in CS or HCI is a plus. A strong portfolio demonstrating a foundation in interaction and visual design, UX thinking, and end-to-end execution. A team player mentality ready to collaborate, iterate, and get hands-on. Excellent communication and presentation skills to clearly articulate design ideas and rationale. A proactive, curious mindset someone who seeks better solutions and doesn t settle for the obvious. Passion for consistency, scalability, and doing things the right way, every time. A listener who values understanding and empathy over ego. Enjoyment in solving complex, ambiguous design challenges. Be part of a globally recognized design team that s shaping the future of enterprise UX. Collaborate in an inclusive, fast-paced environment where your voice and vision matter. Create solutions with real-world impact, helping secure the world s most critical data. Work alongside award-winning designers, engineers, and leaders who are passionate about innovation. Apply now to help set a new benchmark for enterprise design at Rubrik. Let s design the future together. Qualification : Bachelors degree in Design (Product, Industrial, or similar); Masters in CS or HCI is a plus.

Job Title: Product Analyst - I Location: Bangalore, India Company: Glance An InMobi Group Company About Glance Founded in 2019, Glance is a consumer technology company powering disruptive digital platforms such as Glance, Roposo, and Nostra. Our flagship Glance Lock Screen is available on over 400 million smartphones globally, delivering personalized, context-aware content seamlessly. Roposo is revolutionizing live video experiences with immersive, creator-led content, while Nostra leads as the largest gaming platform in India and Southeast Asia, enabling users to discover, play, watch, learn, and compete. Headquartered in Singapore, Glance is an unconsolidated subsidiary of InMobi Group. At Glance, we encourage you to dream big and take ownership from day one. Collaborate with talented, ambitious teams on mission-critical projects that leverage bleeding-edge technology to redefine consumer experiences. We support your growth with daily meals, gym access, training sessions, modern tech tools, and a welcoming environment for your kids and pets. Role Overview As a Product Analyst - I, you will work closely with product managers, engineers, data scientists, and content teams to analyze, interpret, and provide actionable insights from data. Your work will directly influence product features, personalization strategies, and content optimization on India s largest visual content discovery platforms including Glance and Roposo. Key Responsibilities Collaborate with cross-functional teams and external partners to drive data-informed innovation. Work with product managers to define and analyze metrics, evaluate feature adoption, and measure product performance. Support personalization efforts by working with data science and engineering teams on live feed and tab features for Roposo and Glance apps. Partner with content teams to refine content strategies and monitor performance of shows and creators. Develop frameworks and processes to enable faster and more effective data analysis. Strong analytical mindset with a bias for action and attention to detail. Comfortable working with data tools to uncover insights and support product decisions. Energetic, quick learner who thrives in a fast-paced, cross-functional, and global environment. Ability to multitask and collaborate effectively with diverse stakeholders. Skilled in creating frameworks and processes for efficient data analysis. Required Qualifications Bachelor s or Master s degree in Computer Science, Statistics, Mathematics, or a related analytical field. 3 5+ years of experience in product analytics within consumer tech or digital product environments. Proficient in SQL/BigQuery, Excel, and dashboarding tools like Tableau, Superset, or Power BI. Knowledge of R or Python is a plus. Join Glance and play a key role in shaping data-driven decisions on some of India s largest and most innovative digital platforms. Apply now to grow your career in Bangalore! Qualification : Bachelors or Masters degree in Computer Science, Statistics, Mathematics, or a related analytical field.

Data Scientist - I | Meesho Careers Location: Bangalore, Karnataka | Department: Tech Join Meesho as a Data Scientist and Shape the Future of E-commerce At Meesho, our Data Scientists work on high-impact projects such as fraud detection, inventory optimization, and platform vernacularization, building intelligent systems that enhance the experience of millions of users across thousands of product categories. What You ll Do Design and develop advanced data models and run experiments to derive insights from complex datasets Enhance product usability and identify new growth opportunities through data Analyze reseller behavior to recommend relevant products and increase engagement Design and optimize discount programs to boost reseller sales Identify end-customer preferences to help resellers improve revenue Use analytics to identify supply chain bottlenecks and help suppliers meet SLA requirements Forecast seasonal demand and contribute to strategic planning by modeling key metrics Mentor junior data scientists and help foster a collaborative learning environment Bachelor's or Master s degree in Computer Science, Data Science, or related fields 1 2 years of professional experience as a Data Scientist in a fast-paced, preferably B2C environment Hands-on experience with machine learning, neural networks, and related techniques Proficiency in tools like SQL, Python, R Strong statistical foundation, with expertise in hypothesis testing and model validation Proven ability to conduct and analyze A/B testing Experience working closely with product and tech teams Bonus Points If You Have: Experience in personalization or similar ML problem spaces Familiarity with Big Data technologies such as Apache Spark, Hadoop, or Redshift About Meesho Meesho is India's top-rated e-commerce platform on Glassdoor, known for empowering millions of entrepreneurs across the country. We provide sellers with zero-commission benefits and the lowest shipping costs, serving every serviceable pincode in India. With over 1.75 million registered sellers, Meesho is helping small businesses grow using a unique business model and world-class tech infrastructure. From first-time internet users to seasoned entrepreneurs, our inclusive platform caters to a diverse customer base across India. Our Mission Democratizing Internet Commerce for Everyone Meesho (short for Meri Shop) is dedicated to enabling 100 million small businesses to succeed online, offering them an affordable, reliable, and easy-to-use platform that mirrors local market preferences. Our Culture and Total Rewards We cultivate a performance-driven, people-first culture that values learning, creativity, and excellence. Our "Mantras" guide our daily decisions, from hiring to growth discussions. Meesho Total Rewards includes: Market-leading compensation, including equity-based benefits Holistic wellness through our MeeCare Program: medical insurance, telehealth, wellness events, gym discounts, and more Work-life balance support: generous leave policies, parental benefits, and retirement plans Learning & development assistance and career mobility programs Fun workplace culture with events, personalized gifts, and team engagement activities Join Meesho to work on meaningful data problems, impact millions, and grow your career with a supportive and innovative team. Qualification : Bachelor's or Masters degree in Computer Science, Data Science, or related fields

SDE I iOS Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, 5% of Indian households shop with us, and we ve built systems that manage millions of daily orders with zero downtime. It sounds impossible, but it s how we operate. Speed over perfection, learning through failure, and a Founder s Mindset drive our engineering culture. We re obsessed with continuous growth, open communication, and building a product that impacts millions. Our engineers thrive in a fast-paced, collaborative, and feedback-oriented environment. If you're excited about building impactful tech while debating storylines over chai, you ll fit right in. About the Role As a Software Development Engineer I (iOS) at Meesho, you ll help build new features from scratch using Swift and SwiftUI on one of India s fastest-growing e-commerce platforms. You ll work in an agile environment, contribute to app architecture, and write robust, clean, and scalable code that impacts millions of users. What You Will Do Develop and deliver new product features in Meesho s iOS app. Ensure the performance, quality, and responsiveness of the app. Collaborate with team members to define and ship new features. Maintain code quality through architectural reviews and code reviews. What You Will Need Bachelor s degree in Engineering or related field (BE/BTech). 1+ years of professional experience in iOS development. Proficiency in Swift, Xcode, UIKit, and SwiftUI. Familiarity with Apple design guidelines and mobile UX patterns. Understanding of core iOS concepts such as memory management, multithreading, networking, and protocols. Experience with RESTful APIs and JSON parsing. Hands-on experience with Git and collaborative development. Strong debugging skills, including identifying memory leaks and performance issues. Experience in writing unit and functional tests. Ability to write clean, maintainable, and scalable code. About Us Meesho is India s leading e-commerce platform for the next billion users. We re revolutionizing how small businesses and consumers connect online by offering a zero-commission platform with the lowest logistics costs in the country. Over 1.75 million sellers grow their businesses with us, serving every serviceable pincode in India. From tech infrastructure to logistics, we re solving India-first challenges and creating products that bring affordability and access to millions. Culture & Total Rewards Meesho is driven by a high-impact, high-performance culture. We emphasize: People-first approach with focus on feedback, growth, and open communication. Daily rituals like Reflections and Listen or Die that reinforce our 11 guiding principles. Competitive compensation both cash and equity tailored to your experience and role. Robust wellness coverage through our MeeCare Program including family medical insurance, mental wellness, telehealth, gym discounts, and more. Generous leave and parental policies, relocation support, and continuous learning programs. A vibrant work environment with personalized gifts, events, and recognition initiatives. Qualification : Bachelors degree in Engineering or related field (BE/BTech).

Android Developer - I Location: Bangalore, Karnataka | Tech About the Team When 5% of Indian households shop with us, it s important to build resilient systems to manage millions of orders every day. We ve done this with zero downtime! Sounds impossible? Well, that s the kind of Engineering muscle that has helped Meesho become the e-commerce giant that it is today. We value speed over perfection, and see failures as opportunities to become better. We ve taken steps to inculcate a strong Founder s Mindset across our engineering teams, making us grow and move fast. We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. Software Development Engineer - I Android, you will be part of self-starters who thrive on teamwork and constructive feedback. We know how to party as hard as we work! If we aren t building unparalleled tech solutions, you can find us debating the plot points of our favorite books and games or even gossiping over chai. So, if a day filled with building impactful solutions with a fun team sounds appealing to you, join us. About the Role We are seeking problem solvers to join our team of Android Developers. We want candidates with experience in programming, user interfaces, and/or tools supporting applications on Android using the Android SDK. As SDE I - Android, you will gain experience in building maintainable and testable code bases, including API design and unit testing techniques. If you are interested in joining a world-class team of passionate engineers who work hard and play hard, we look forward to hearing from you. What you will do: Perform code reviews, write unit tests, and contribute to architectural planning and refactoring. Work on bug-fixing and improving application performance. Design and build new features and improvements for the Android platform. Mentor interns and support team members. Collaborate closely with QA, Engineers, Product Managers, and Designers across the company. Collaborate with cross-functional teams to define, design, and ship new features. What you will need: BE/BTech/BCA/BSc in any discipline. 1+ years experience in a relevant role. Experience having worked on two or more Android apps in the past. Familiarity with Java, Kotlin, Android SDK, and the ecosystem. Familiarity with Material Design guidelines, common mobile UX patterns, and anti-patterns. Experience with common Android libraries like Retrofit, OkHttp, Picasso, RxJava, Gson Arch-components etc. Experience with different programming paradigms, esp. functional and reactive programming. Familiarity with consuming REST APIs, and what makes them RESTful. Familiarity with Git and continuous integration. Proficiency at object-oriented programming and multi-threading. Understanding of advanced Android concepts like Custom Views, Accessibility Services, background processing APIs. Understanding of different architectural patterns (esp. MVVM) and their testability. Proficiency at debugging, including identifying memory leaks, performance bottlenecks and using tools like ADB, Proguard, etc. Ability to tell good design from bad design. Ability to write clean, maintainable code which others can work on. Apps published to Play Store are a plus. About Us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non-monetary, tangible, and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude...

Analyst I - Infrastructure Services Location: Bangalore Job Description: The Analyst I - Infrastructure Services will be responsible for providing technical support, assisting with infrastructure-related tasks, and contributing to the monitoring, troubleshooting, and documentation of infrastructure systems. This position requires a proactive individual who can work collaboratively with the team to address infrastructure challenges and continuously improve technical skills. Essential Job Functions: Provide technical support in infrastructure services, responding to issues, and assisting with various infrastructure tasks. Contribute to infrastructure projects and tasks under supervision. Participate in monitoring and basic troubleshooting of infrastructure systems to ensure optimal performance. Collaborate with team members to address infrastructure-related challenges and meet departmental goals. Assist in the development and maintenance of infrastructure documentation, including incident logs, records, and system configurations. Continue to develop and enhance technical skills and stay up-to-date with emerging industry technologies. Apply problem-solving abilities to resolve infrastructure-related issues efficiently. Follow best practices and standards in the delivery of infrastructure services. Basic Qualifications: Bachelor s degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience. Typically, 2+ years of relevant work experience in infrastructure technology or technical support. Proven experience in infrastructure technology analysis. Proficiency in data analysis and problem-solving techniques. A continuous learner, eager to stay informed about industry advancements and emerging technologies. Other Qualifications: An advanced degree in a relevant field is a plus. Relevant certifications such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect are highly beneficial. This position offers opportunities for growth and development within a dynamic and supportive team environment. If you're ready to enhance your infrastructure services career in a forward-thinking company, we encourage you to apply! Qualification : Bachelors degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Functional Knowledge Has basic skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Receives, processes, and ensures document classification are completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Complies with all policies and standards.