Inbound Calls Jobs in Bengaluru

Revenue Operations Analyst Location: Bangalore About Us FalconX is transforming institutional access to the digital asset markets by bridging the gap between traditional finance and the world of crypto. As a leader in the industry, we address the most pressing challenges in the market, offering innovative solutions that support trading strategies, liquidity, and structures akin to conventional financial markets. At FalconX, we empower our clients with seamless navigation through the evolving crypto landscape, from inception to scale. Role Overview We re looking for a dynamic Revenue Operations Analyst to join our growing team and help elevate the Revenue Operations (RevOps) function at FalconX. In the past year, our RevOps capabilities have matured significantly, with solidified processes in reporting, operational support, and actionable business insights. We re now at a pivotal moment where we need to scale these efforts further to provide strategic insights, improve operational efficiency, and support cross-functional projects. As a key member of the team, your role will focus on managing core revenue operations tasks while also driving value-added projects that impact the business. You ll be a crucial enabler, supporting both the foundational work in RevOps and the new, high-impact initiatives the business requires. Additionally, you ll play an important role in managing inbound lead qualifications, ensuring seamless handoff to the Sales team. Key Responsibilities Data-Driven Insights & Reporting: Leverage your analytical skills to support and manage critical reports and insights for the business, including: QBR decks and quarterly reviews Board material and leadership presentations Ad-hoc reporting for various stakeholders Core Operational Support: Collaborate with cross-functional teams to maintain and deliver essential operational support for the Revenue function. Key tasks include: Account split and territory management Validating account coverage and tiering Ensuring accurate parent-child mapping and reporting regions Pipeline management and data validation Lead Qualification & Inbound Lead Management: Manage inbound leads from web inquiries, qualify them based on defined criteria, and facilitate the smooth handoff to the Sales team. This involves: Contacting leads to assess their potential Coordinating with Sales for follow-up and feedback Tracking lead conversion metrics and identifying opportunities for process improvement Collaboration & Performance Tracking: Work closely with the Sales team to ensure lead response and qualification processes are streamlined. Track and report on key performance indicators (KPIs) such as: Call volume and outcomes Lead conversion rates CRM system usage and data accuracy Qualifications Bachelor s degree (or equivalent experience) 1-3 years of experience, ideally in a Revenue Operations, Sales Operations, or related role Strong analytical skills, with the ability to extract insights and drive business decisions from data High attention to detail and data accuracy Experience with CRM tools (e.g., Salesforce, HubSpot), BI tools, and basic coding skills (for manipulating data in BI tools) Proficiency in Google Sheets, Excel, or similar tools for data management Excellent written and verbal communication skills Preferred Qualifications Experience in the cryptocurrency or blockchain industry Familiarity with financial services or brokerage operations Ability to generate strategic insights on how financial services firms can expand their offerings and improve client servicing The opportunity to be part of a cutting-edge company at the intersection of finance and technology A collaborative, fast-paced environment with the chance to make an immediate impact Professional growth and development in a rapidly evolving industry Competitive salary and benefits package Qualification : Bachelors degree (or equivalent experience)

Position: Associate - Logistics Operations Department: Logistics & Linen Operations Location: Bengaluru Employment Type: Full-Time About Laundryheap: Laundryheap is a fast-growing, award-winning startup revolutionizing the laundry and dry cleaning industry. Operating in 14 global markets and expanding rapidly across Europe, Asia, and North America, we re proud to offer one of the quickest services in the business delivering clean clothes within 24 hours. Role Overview: As an Associate in Logistics Operations, you ll play a key role in ensuring the smooth execution of our live delivery operations. Reporting to the Assistant Regional Manager, you will manage real-time driver activity, optimize routes, and provide essential support to our drivers, ensuring operational excellence and customer satisfaction. What You ll Do: 1. Operations & Route Management: Oversee live delivery operations to ensure routes are executed smoothly and orders are completed on time. Provide real-time support to drivers via chat, calls, or internal platforms. Optimize route plans for maximum efficiency and minimal delays. Proactively resolve any on-route issues such as delays, misrouted deliveries, or driver emergencies. 2. Driver Support & Performance: Address inbound driver queries related to payments, schedules, feedback, and general support. Log driver interactions, escalate unresolved issues, and ensure follow-ups are completed. Ensure adequate driver coverage across multiple time zones to meet live operational demand. 3. Operations & Project Support: Contribute to team goals by supporting or initiating projects aimed at streamlining operations. Maintain internal documentation and knowledge bases to ensure up-to-date resources. Monitor KPIs, identify performance bottlenecks, and ensure service level agreements (SLAs) are met. Collaborate with teams across regions (UK, US, Singapore) to ensure smooth cross-functional operations. Required Skills & Experience: Education: Bachelor s degree or equivalent. Experience: 3 5 years in operations, logistics, or support (experience in international environments is a plus). Skills: Strong communication skills, both verbal and written. Ability to handle high-pressure, fast-paced environments with poise. Experience with driver or agent onboarding (calls/video) and live operational support. Proficient in email, chat support tools, and Google Sheets/MS Excel. Flexibility to work night or rotational shifts. Strong stakeholder management skills. A proactive, solution-oriented mindset with a focus on empathy. Preferred Skills: Experience in international support chat (US/EU region preferred). Background in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. Analytical mindset with an ability to interpret operational data. Why You Should Join Us: Growth & Impact: Be part of a fast-paced, international startup where your contributions make a tangible impact on day-to-day operations. Global Collaboration: Work alongside teams from across the globe, contributing to innovative solutions and continuous improvement. Career Growth: Enjoy high visibility in a flat team structure and rapid career growth opportunities. Qualification : Bachelors degree or equivalent

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Job Title: Inside Sales Executive Location: Bengaluru Job Type: Onsite No. of Positions: 1 2 Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat is a leading provider of home automation and smart living solutions, delivering cutting-edge technologies that enhance comfort, security, and convenience. We are committed to innovation, customer satisfaction, and employee growth. Position Overview We are seeking a dynamic and proactive Inside Sales Executive to support our growing team. In this role, you will manage vendor relationships, negotiate product pricing, and develop tailored proposals to meet customer requirements. You'll play a key role in ensuring customer satisfaction and driving sales through effective coordination and communication. Key Responsibilities Build and maintain strong relationships with vendors and suppliers of home automation products. Obtain product specifications, quotations, and pricing details from vendors in a timely manner. Analyze quotations, negotiate favorable pricing and terms to maximize value and profitability. Collaborate with the sales team to understand customer needs and identify appropriate product solutions. Develop customized proposals based on specific customer requirements using vendor-provided data. Present proposals to customers, handle objections, and answer product-related queries. Follow up with customers to close deals and maintain strong post-sale relationships. Maintain accurate records of all vendor communications, proposals, and sales activities in the CRM. Stay informed about the latest trends, technologies, and product offerings in the home automation industry. Qualifications & Requirements Bachelor's degree in Business Administration, Marketing, Engineering, or related field preferred. Proven experience in inside sales, vendor management, or procurement preferably in home automation or technology sectors. Familiarity with CRM systems and proficiency in Microsoft Office tools (Word, Excel, Outlook). Knowledge of smart home technologies (e.g., KNX, Zigbee, Wi-Fi systems) is a strong advantage. Must-Have Skills Strong Communication: Clear and professional communication with customers, vendors, and internal teams. Negotiation: Skilled in negotiating pricing and agreements with vendors and handling customer concerns. Vendor Management: Capable of evaluating suppliers and ensuring timely, quality product deliveries. Customer Focus: Ability to understand and address specific client needs through tailored proposals. Attention to Detail: Accuracy in analyzing quotes, specifications, and pricing structures. Organization: Well-organized with the ability to manage multiple leads and maintain detailed records. Team Collaboration: Strong team player who can align with sales, marketing, and customer support. Problem Solving: Resourceful and proactive in overcoming challenges and identifying solutions. Good to Have Time management and lead follow-up capabilities. Resilience in handling objections and rejection in a competitive market. Market awareness to identify new sales opportunities and stay ahead of trends. Technical understanding of home automation hardware/software is a plus. Perks & Benefits Comprehensive benefits including health insurance, paid time off, and employee provident fund. Career growth opportunities within a fast-growing technology-driven company. Collaborative and inclusive team environment with a focus on innovation. Company Culture & Commitment At EBSL Automat, we are dedicated to building long-term partnerships with our employees. We expect a minimum commitment of 2 years, ensuring professional development and alignment with our organizational vision. The notice period is 2 months, supporting seamless transitions and planning. Apply Today If you're passionate about technology, sales, and building meaningful customer relationships in a rapidly growing industry, we invite you to join us and help shape the future of smart living. Qualification : Bachelor's degree in Business Administration, Marketing, Engineering, or related field preferred

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Inside Sales Specialist Middle East | 3-4 Years Experience | Bangalore Location: Bangalore Experience: 3 to 4 Years Job Overview Join our dynamic team as an Inside Sales Specialist focused on the Middle East market! We re seeking a motivated sales professional with experience in the Construction and Real Estate industry who can proactively identify and generate new business opportunities. You will engage prospects through outbound calls, emails, and social media channels, qualify leads, and assess client needs to align our cutting-edge ERP solutions with their business objectives. Experience & Educational Qualifications 3-4 years of inside sales experience, ideally in software or technology sales within Construction & Real Estate. Bachelor s or Master s degree in Technology or a relevant field. Key Skills Required Proven track record in sales, preferably ERP or software solutions. Ability to qualify leads effectively and progress them through the sales funnel. Strong communication and interpersonal skills. Proficiency in CRM tools and sales software. Experience handling international regions such as Southeast Asia, Middle East, Africa, and the UK is highly preferred. Responsibilities Research and identify new sales leads and potential clients in the Middle East region. Make outbound calls and follow up on inbound inquiries to promote ERP software solutions. Build and nurture strong relationships with leads to convert prospects into customers. Collaborate with marketing, customer service, and other departments to maximize sales efforts. Stay informed about industry trends, competitor activities, and market conditions. Present and demonstrate product benefits to potential clients (preferred). Preferred Qualifications Experience as an Inside Sales Executive in ERP software or similar sales roles. Familiarity with international markets and cross-cultural communication. Excellent organizational and time-management skills. Ability to thrive in a fast-paced, team-oriented environment. Flexible working hours to support work-life balance. Opportunities for professional growth and continuous learning. Comprehensive medical and insurance benefits. Work with a global leader in real estate ERP solutions. About In4Velocity Since 2004, In4Velocity has been a trusted technology partner to real estate, construction, and infrastructure companies worldwide. Our flagship product, In4Suite , revolutionizes real estate development by integrating buy-side, sell-side, and in-house processes into a unified platform with powerful Business Intelligence capabilities. Backed by unmatched global support, In4Suite is the preferred ERP solution empowering companies to streamline operations and make informed business decisions. Join In4Velocity and contribute to pioneering innovation in the real estate technology space. Apply now and join our winning team! Qualification : Bachelors or Masters degree in Technology or a relevant field.

Job Title: Telecaller (IT Services) Location: Rajkot, Gujarat, India Key Responsibilities: Make outbound calls to potential clients to introduce our IT services. Understand client requirements and pitch suitable solutions. Schedule meetings and follow up with prospects. Maintain a database of leads and update call records in CRM. Achieve daily/weekly/monthly targets for lead generation. Handle inbound inquiries and provide basic service information. Collaborate with the sales team to ensure effective lead conversion. Requirements: 0-3 months of experience in telecalling, preferably in IT services. Any Bachelor's Degree Hindi Speaking skills is mandatory Strong verbal and written communication skills in Hindi and English (assuming English is also required for IT services). Basic understanding of IT services and solutions. Ability to handle objections and maintain professionalism. Self-motivated with a target-driven approach. Benefits: Competitive salary + incentives. Career growth opportunities in IT sales and business development. Training and support provided. Friendly and collaborative work environment. Qualification : Any Bachelor's Degree

At Jupiter, we understand that money is a subject that often triggers a rollercoaster of emotions. That s why our mission is to help people improve their relationship with money. Jupiter is a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit cards, investments, or payments, you ll find it all on Jupiter. We aim to help users cut through complex banking jargon, offer smart insights based on their spending, and introduce new-age features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, best known for creating Citrus Pay, Jupiter was born from a desire to create a customer-centric personal finance experience. After our launch in 2021, we saw explosive growth with over 100,000 users on the waitlist and crossing 1 million users in just 10 months. Today, we serve 2.7 million happy users. Our Insights feature automatically tracks your spending across accounts, providing valuable insights. Our Edge CSB Bank RuPay credit card is celebrated for its transparent design and rewarding experience. Additionally, our No-Penalty SIP and Daily SIP at Rs 10 have made investing accessible to over 100,000 users. At Jupiter, we embrace cutting-edge technology and data analytics, working with a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We re now looking for passionate, like-minded individuals to join our crew. Who We re Looking For We re looking for Interns who will support the Corporate Sales team by assisting with new customer onboarding, account openings, and addressing KYC-related queries. If you re enthusiastic about learning and growing in the Pre-Sales/Sales Ops domain, we want you! Roles and Responsibilities Proficient communication in English and Hindi (additional regional language is a bonus). Basic knowledge of Excel functions. Engage in 100+ calls daily, managing both inbound and outbound communications. Qualify leads based on specific requirements. Respond professionally to incoming prospect queries via phone and email. Coordinate with the Corporate Sales team regarding new onboarding and KYC-related queries. Track and update daily reports on meetings scheduled, calls made, and call status. What Is Needed for This Role Ability to make 100+ calls daily. Efficient at qualifying leads and managing prospect queries. Knowledge of KYC processes and account opening procedures. Ability to work independently and take initiative. Prior experience in managing calls is a plus, but not a requirement. Strong interpersonal skills and a problem-solving attitude. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We enjoy tackling meaningful challenges and creating experiences that delight customers. Cultural Fit: We value those who can participate in healthy conflict and make decisions with confidence. Excellence: We consistently set higher standards and strive for continuous learning, growth, and improvement in a dynamic environment. Our Process We raise the bar with each hire and evaluate candidates based on their passion, ambition, and skills. Here's a brief overview of the hiring process: The Intro: Our recruitment team evaluates applications to find the best fit, based on skills and past work. Two-Way Street: An interview with the hiring manager to discuss your interest in the role and expectations. You ll also be asked questions, and assignments may be given. Culture Matters: This round is to ensure a good cultural fit both for you and for us. The Offer: If we find that you meet our expectations and align with our values, we ll extend an offer to join the team.

Power the Future with Us! Location: India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India. This position requires working exclusively in night shifts (US Time Zone) and providing voice support. What You ll Be Doing Handle inbound calls from US customers with professionalism and patience. Navigate cultural differences and address language barriers with tact and understanding. Troubleshoot and resolve customer issues related to SolarEdge products and services. Collaborate effectively with regional stakeholders to enhance the customer experience. Work closely with the local team in India to improve support processes and share insights. Maintain accurate records of all customer interactions in the CRM system. Contribute to process improvement by identifying trends and providing feedback. Participate in training sessions to stay updated on product knowledge and best practices. Excellent English communication skills (verbal and written). Ability to understand and work with various accents, especially American accents. 1-3 years of experience in customer support, preferably in a voice support role. Strong problem-solving skills and ability to think on your feet. Engineering or technical qualification is a must. Patient and empathetic approach to customer service. Proficiency in CRM systems and basic computer skills. Willingness to work night shifts aligned with US time zones. Familiarity with the tech industry is a plus. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Diverse and inclusive work environment. Transportation and meal allowances for night shift workers. At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you! Apply today and take the next step in your career!

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation

Systems Engineer Pre-Sales Location: Bangalore Job Category: Systems Engineering Job Schedule: Full-Time Company Overview Join Fortinet, a global cybersecurity leader dedicated to safeguarding people, devices, and data everywhere. We are seeking a Systems Engineer to join our pre-sales team and contribute to enterprise customer success across India. Role Overview As a Pre-Sales Systems Engineer, you will act as a technical consultant to sales representatives, providing expertise throughout the pre-sales, sales, and post-sales stages. You will be instrumental in designing solutions, demonstrating capabilities, and ensuring successful deployments of Fortinet products. Key Responsibilities Pre-Sales Strategy: Qualify leads from a technical perspective, participate in pre-bid meetings, and respond to RFPs. Technical Resource: Serve as the lead technical contact during sales calls and deliver Proof-of-Concepts (POCs) and product demonstrations. Post-Sales & Documentation: Act as the primary technical contact for assigned accounts and maintain detailed documentation for customer solutions and workflows. Partner Enablement: Train and provide technical guidance to channel partners to enhance their capabilities. Advisory: Develop presentations, case studies, and white papers to clearly articulate Fortinet s value proposition. Required Skills & Experience Professional Background: 10+ years of experience in technical/pre-sales support as a sales or systems engineer. Hands-on Expertise: 5 7 years of experience in networking and security solutions. Domain Knowledge: Strong understanding of SD-WAN, SDN, cloud security, virtualization, and NFV. Industry Experience: Experience in OEM environments is preferred. Soft Skills: Excellent presentation, communication, and stakeholder management skills. Global Impact: Contribute to solutions impacting 660,000+ customers worldwide. Rewards: Competitive Total Rewards package supporting health and financial well-being. Culture: A supportive environment that values diverse backgrounds and perspectives.

Finance Executive Location: Bengaluru Employment Type: Full-time About Us Exotel is one of Asia's largest customer communication platforms. Our mission is to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected more than 320 million people. We work with innovative companies like Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, and GoJek, as well as top banks across the country. Join us in transforming how companies manage and engage with customers. What We Look For We are looking for a Finance Executive with a strong background in revenue accounting, invoicing, contract validation, and ERP systems. If you have experience in contract management and a strong understanding of sales CRM, we would love to hear from you. Ideal Candidate Education: B.Com or MBA in Finance Experience: 2-4 years in revenue/invoicing accounting, contract validation, and financial operations. Skills: Proficiency with Sales CRM and ERP systems Strong academic foundation in finance or accounting Detail-oriented with strong analytical skills Ability to work under pressure with tight deadlines Strong communication skills for regular business interaction What You Will Do As a Finance Executive, you will be responsible for ensuring that all contracts, bill plans, and customer creation activities are validated and accurate. Your work will directly impact the financial integrity of the organization. Key responsibilities include: Contract Validation: Ensure that all customer records in the system have valid contracts and the most up-to-date billing plans. Confirm contract terms align with billing plans for each customer. Bill Plan Validation: Ensure bill plans are validated in the CRM before customer approval and billing processing. Customer Creation: Approve new customer accounts after confirming all contract and billing information is valid. Credit Approval: Verify the requirements for credit approval and approve changes as necessary, based on contract validation and internal checks. Changes to Bill Plans: Approve any changes to customer billing plans after ensuring the correct contract and customer validation. Internal Controls: Ensure strong internal controls (IFC) are followed for financial operations, and ensure compliance with company standards. Collaboration: Work closely with the business team to resolve any issues, escalations, or discrepancies related to billing and contracts. Establish and maintain a regular cadence with the business teams to ensure smooth operations. Innovative Work Environment: You ll be part of a fast-growing company working with some of the largest names in the industry, building next-gen customer communication tools. Career Growth: At Exotel, we believe in investing in your personal and professional growth with opportunities for career development and skill enhancement. Dynamic Culture: We are a collaborative and inclusive team that encourages innovation, transparency, and ownership. If you're excited to be part of a dynamic, fast-growing team at Exotel and you have the right experience and skills for the role, apply now! We look forward to having you on our team. Qualification : B.Com or MBA in Finance

Linux Kernel Developer Location: Bengaluru Experience: 3 6 years Job Description We are seeking a talented Linux Kernel Developer with hands-on experience in Linux kernel development, device drivers, and embedded Linux systems. The ideal candidate will have deep knowledge of Linux internals, real-time Linux, and Android Linux kernel environments. Key Skills & Requirements Proven experience working with the Linux Kernel, device drivers, and embedded Linux platforms. Strong understanding of Linux internals, real-time Linux (RT), and Android Linux Kernel. Expertise in Linux driver porting for components such as UFS, file systems, I2C, SPI, Ethernet, UART, and display interfaces. Demonstrated ability to analyze and resolve kernel crashes and bugs. Experience contributing to or collaborating on open-source Linux projects. Prior experience in the Infotainment domain is a plus. If you are passionate about kernel-level development and embedded Linux systems, this role offers a challenging and rewarding opportunity to grow your career.

Sales Development Representative (SDR) Location: Bengaluru Type: Full-Time About Intugine That journey from sourcing to delivery involves a complex global supply chain. Yet many brands struggle with limited visibility, delays, and inefficiencies. Intugine is changing that. We re a leading supply chain visibility platform helping global enterprises like GE Healthcare, Flipkart, Titan, Diageo, and Ultratech Cement gain real-time, multimodal insights across land, air, sea, and rail logistics. Backed by integrations with systems like FASTag, Port Community System, and FOIS, and in partnership with the National Logistics Policy, we provide unmatched visibility and intelligence to optimize delivery times, reduce logistics costs, and drive operational excellence. About the Role: Sales Development Representative We re expanding our Business Development team and looking for Sales Development Representatives (SDRs) who can spark conversations, build relationships, and open doors to new business opportunities. As an SDR, you'll be the first point of contact in outbound prospecting playing a vital role in fueling our sales pipeline. If you're a sharp communicator with a knack for research, hustle, and hustle (yes, we said it twice), this is your launchpad into high-impact enterprise SaaS sales. What You'll Be Doing Research & Prospecting: Identify key accounts and decision-makers within target industries. Outreach: Initiate contact through email, LinkedIn, and cold calls to create interest and qualify leads. Database Management: Maintain and expand a clean, accurate CRM database of prospects. Lead Qualification: Understand prospect needs and align them with Intugine s solutions before handing off to Account Executives. Meeting Booking: Drive pipeline growth by scheduling sales-qualified meetings. Hit Your Targets: Meet or exceed KPIs for outreach, meetings set, and qualified opportunities. Tool Optimization: Experiment with sales enablement tools and tactics to improve outreach effectiveness. Who We re Looking For 1+ years of experience in lead generation or customer-facing roles Experience in SaaS, IoT, or Supply Chain/Logistics is a strong advantage Excellent written and verbal communication skills Quick learner, self-starter, and result-driven mindset Fluent in English and Hindi Familiarity with sales tools (HubSpot or similar CRM, LinkedIn, contact extraction tools) Comfortable making high-volume outbound calls Ability to connect with both decision-makers and end users What Makes You a Great Fit You're energized by challenges and love the thrill of opening new conversations. You're organized, persistent, and can handle rejection with grace. You take initiative, constantly look to improve your game, and celebrate every win big or small. At Intugine, we're building a workplace that s ambitious, supportive, and a little bit quirky (in a good way). You ll be surrounded by driven teammates who enjoy solving real-world problems and having fun while doing it. Perks and Benefits: Employee Stock Options Own a part of what you build Comprehensive Health Cover Because health comes first Personal Development Budget Learn, grow, and thrive Flexible Working Hours Work when you're most productive Generous Parental Leave Family matters Equal Pay Policy Transparent and fair, always Education Assistance We support your learning journey Autonomy & Ownership Take charge of your role Life Skills Training From tax planning to wellness Company Outings & Paid Time Off Unplug and recharge

Position: Manager FMRTS CT Location: Bengaluru Experience Required: 5 10 years Department: Operations About the Role: We are seeking a highly analytical and results-driven Manager FMRTS CT to lead key operational excellence initiatives across sort centers in the West region. This role focuses on improving throughput, optimizing workflows, and ensuring process adherence across the end-to-end supply chain. The ideal candidate should possess strong cross-functional leadership, data-driven decision-making, and project management skills. Key Responsibilities: Increase core Throughput Per Hour (TPH) in sort centers through layout standardization and implementation of Zone-Based Palletization (ZBP). Develop and apply mathematical models to optimize load balancing across belts, reducing defects and improving productivity. Own and drive compliance programs such as signage standardization, WIKI documentation, Guard Shack (GS) protocols, and Grace Time Truck Departure (GTTD). Analyze and improve sort center quality metrics; conduct deep dives for underperforming sites and collaborate with cross-functional teams (Operations, Linehaul, Analytics, Safety & Loss Prevention) to meet performance targets. Build and maintain a sortation path planning tool to ensure Long-Term Planning (LTP) is adhered to at the site level. Conduct Time & Motion studies to identify and eliminate non-value-adding activities, improving overall package throughput time. Partner with teams across Category Sourcing, Logistics, Warehousing, Last Mile, Finance, Tech, Warranty, and After-Sales (AFS) to ensure seamless process execution from procurement through to delivery. Address daily operational challenges and strategic issues by working closely with leadership teams across business functions. Lead and manage cross-functional project teams, set milestones, and ensure timely execution of Supply Chain Excellence initiatives. Establish data-driven process controls, tooling requirements, and audit mechanisms to ensure consistent process adherence. Drive adoption of new tools and operational playbooks, ensuring governance, compliance, and best practice implementation. Assess business and technical risks, manage escalations, and maintain a balance between operational needs and technical constraints. Investigate complex sourcing and supply chain challenges, design scalable solutions, and collaborate with engineering and stakeholder teams for implementation. Leverage analytics and technology to lead cross-functional coordination, resolve operational bottlenecks, and drive continuous improvement. What You Bring: 5 10 years of experience in operations, supply chain, or logistics, preferably within e-commerce or high-volume distribution environments. Proven experience in process optimization, data modeling, and performance analysis. Strong knowledge of warehouse/sort center operations and tooling systems. Demonstrated ability to manage cross-functional teams and deliver complex projects end-to-end. Excellent problem-solving, communication, and stakeholder management skills. Proficiency in data analysis tools and methodologies is a strong plus.

Position: Inside Sales Representative Employment Type: Full-time Location: Bangalore, On-site Experience Required: 1 to 5 years Job Summary: As an Inside Sales Representative, you will drive sales growth by identifying and engaging potential customers, primarily healthcare providers and organizations. Your role involves guiding prospects through the sales process and showcasing the value of our AI-powered teleradiology solutions to meet their needs. Key Responsibilities: Lead Generation: Proactively research, cold call, email, and use social media to identify and qualify potential customers. Customer Engagement: Understand prospect needs and pain points, presenting our AI teleradiology solutions effectively to demonstrate value. Sales Pipeline Management: Maintain an accurate and active sales pipeline in the CRM system, tracking progress toward targets. Product Knowledge: Gain thorough knowledge of our AI teleradiology products, industry trends, and competitors to communicate features and benefits confidently. Collaboration: Coordinate with sales, marketing, and customer success teams to align strategies and improve customer experience. Provide feedback to enhance sales materials and tactics. Negotiation & Closing: Manage the entire sales process from contact to contract, handling objections and securing new business. Customer Relationship Management: Build lasting client relationships, ensure satisfaction, and identify upselling or cross-selling opportunities. Required Qualifications: Bachelor s degree in Business, Marketing, Healthcare, or a related field. Proven inside sales experience, preferably in healthcare or technology. Knowledge of the healthcare market, particularly teleradiology and AI applications, is a plus. Excellent communication and interpersonal skills with strong relationship-building abilities. Results-driven with a history of meeting or exceeding sales targets. Proficient in CRM software (e.g., Salesforce) and other sales tools. Strong organizational skills and ability to manage multiple priorities. Self-motivated, proactive, and able to work independently and collaboratively. Benefits: Competitive salary with a performance-based sales incentive structure. Professional growth and development opportunities. Collaborative and innovative work culture. Opportunity to impact the healthcare industry positively.

Job Title: SDR Manager (Outbound) US Market Location: Bangalore, India (Work from Office, 5 days/week) Shift: US Shift (6 PM 3 AM IST) Experience: 3 6 Years in SaaS Sales (1-2 years in a leadership role) Department: Sales & GTM Employment Type: Full-Time About Spyne At Spyne, we re revolutionizing the way cars are marketed and sold with cutting-edge Generative AI. What began as a vision to help dealers sell online faster with AI-powered visuals has evolved into a full-fledged AI-first automotive retail ecosystem. Backed by $16M in Series A funding from top investors like Vertex Ventures and Accel, Spyne has: Expanded across the US & EU markets Launched AI-powered Image & 360 solutions Achieved 5X revenue growth in 15 months, with plans to scale 3-4X more this year Now, we are rolling out a GenAI Automotive Retail Suite and accelerating our expansion into the US market, targeting 150K+ dealers. We are setting up Spyne s first GTM hub in Bangalore and need an SDR Manager (Outbound) to lead and grow our team, specifically focused on driving outbound sales for the US market. This role is ideal for someone with experience in building high-performance sales teams, comfortable with strategy, coaching, and leading by example. Lead and Scale: Build and lead the first SDR team based in Bangalore, focused on outbound prospecting for the US market. Strategy & Execution: Set outbound sales strategies, define KPIs, and track performance (meetings booked, pipeline generated, conversion rates). Collaborate with Marketing: Work closely with Marketing to optimize outbound messaging, campaigns, and lead generation. Process Optimization: Implement best practices, tools, and processes to drive team productivity and success. Team Coaching: Provide regular coaching, conduct 1:1s, call reviews, and performance feedback to elevate SDR performance. Lead by Example: Be hands-on in working on key accounts and executing outbound experiments to drive results. Account Executive Alignment: Partner with AEs to ensure seamless lead hand-offs and high-quality conversions. Report & Analyze: Share performance metrics and insights with the GTM leadership to drive continuous improvement. Experience: 3 6 years of outbound SaaS sales experience, with at least 1-2 years in a leadership or managerial role. Team Building & Coaching: Proven track record of building, coaching, and scaling SDR/BDR teams. SaaS Expertise: Deep understanding of outbound sales strategies, ICP targeting, and CRM hygiene (experience with Salesforce, HubSpot, Apollo, LinkedIn Sales Navigator is a plus). Analytical Skills: Strong ability to analyze data and report on team performance. High Ownership: Strong drive for results and a passion for scaling teams in a fast-paced environment. US Shift Availability: Comfortable working US hours and leading by example. Team Onboarding: Hire, onboard, and ramp up your first SDR cohort in Bangalore. Create Outbound Playbooks: Tailor outbound playbooks for the US automotive market. Optimize Messaging: Collaborate with Marketing to optimize outbound campaigns and messaging. Establish Metrics: Set up weekly coaching, performance reviews, and regular reporting cadences. Pipeline Generation: Hit pipeline goals and foster a high-performance sales culture. High Ownership Culture: Zero politics, maximum impact. Global Exposure: Work directly with US leadership, clients, and GTM heads. Career Growth: Fast-track career path to GTM leadership roles. Massive Market Opportunity: Tap into the $1T+ global auto retail industry ripe for disruption. Top Investor Backing: Funded by Vertex, Accel, and other leading investors. If you re a hands-on sales leader looking to make a massive impact and thrive in a hyper-growth SaaS environment, Spyne is the place for you. Join us as we build the next big B2B SaaS success story from Bangalore, India s SaaS capital! Apply Now and help us drive Spyne s global expansion.

Job Title: Sales Development Representative (SDR) Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is transforming conversational commerce by building AI agents that interact with customers at human-level quality especially on WhatsApp. We're a Y Combinator W21 company, backed by top investors and trusted by 300+ brands like HUL, ITC, Wow Skin Science, Snitch, and Piramal Health. We re now expanding into enterprise verticals like BFSI, Healthcare, and Retail, making this a pivotal time to join our growing team. If you re a fast-paced problem solver, self-starter, and driven by results you'll thrive here. What You ll Do As a Sales Development Representative (SDR), you ll be the first point of contact between LimeChat and potential clients. You ll identify prospects, personalize outreach, and initiate conversations that lead to sales meetings and opportunities. Key Responsibilities Build targeted prospect lists from tools like LinkedIn, Apollo, ZoomInfo, etc. Initiate outreach via cold calls, emails, LinkedIn, and other outbound channels. Craft compelling, personalized messaging tailored to industry and prospect pain points. Understand LimeChat s product offerings and how they solve specific business challenges. Set up discovery calls and product demos with Account Executives. Collaborate with the marketing and sales teams to optimize campaigns and outreach strategies. Track outreach activity and performance metrics; maintain detailed records in CRM. Stay informed on industry trends, competitor offerings, and product updates. Must-Have Skills 2+ years of outbound B2B sales development experience in a SaaS or product company. Proven success in cold outreach, especially across LinkedIn, email, and phone. Strong copywriting and personalization skills to engage decision-makers. Resilient, go-getter attitude with the ability to handle rejections. Excellent verbal and written communication skills. Ability to qualify leads and identify buying signals effectively. Bachelor's degree (minimum qualification). Nice to Have Experience selling or pitching to eCommerce, D2C, or retail verticals. Familiarity with CRM tools (e.g., HubSpot, Salesforce). Interest in or understanding of AI/chatbots/conversational commerce. Unlimited PTO / Sick Leave Take the time you need. Subsidized Fitness Membership Stay in top form. Free Lunch & Snacks Fuel your day. Pet-Friendly Office Bring your dog or cat to work. Annual Company Retreat Work hard, celebrate harder. Culture Quotes We Live By It s okay to fail. It s not okay to not try. Do the right thing when others are not looking. If you re ready to hustle hard, learn fast, and grow with one of the most exciting startups in conversational AI, we d love to meet you. Apply now and be part of LimeChat s growth journey! Qualification : Bachelor's degree

Job Title: Digital Marketing Specialist Location: Bangalore Experience: 2-4 Years Qualification: Any Graduate Number of Openings: 2 Joining: Immediately Type: Full-Time Job Summary: We are hiring a Digital Marketing Specialist to join our team. The ideal candidate will be responsible for creating a brand presence for the company through both online and offline marketing strategies. You will be the key player in developing and implementing unique strategies to enhance our digital footprint and engage with our target audience creatively. Roles & Responsibilities: Social Media Management: Maintain and manage a social media calendar to ensure consistent and timely posting. Engage in social media activities, including creating and executing content for all social platforms (Facebook, LinkedIn, Instagram, etc.). Content Creation: Write crisp, clean, and engaging social media copy to promote both new and existing content. Repurpose blog posts, infographics, whitepapers, and other assets into channel-specific microcontent. Collaborate with the design and video teams to produce high-quality creative graphics, GIFs, and videos that align with brand guidelines. Campaign Ideation and Execution: Ideate and execute moment marketing and topical campaigns based on trending topics and industry news. Partner with internal teams (PR, SEO, Content Marketing) to streamline efforts and deliver comprehensive campaigns. Social Media and Digital Trends Monitoring: Stay updated with current social and digital trends and conduct competitor analysis to identify opportunities. Keep track of engagement-driven comments and feedback across social channels, and escalate feedback to the ORM team when necessary. Reporting and Analytics: Maintain social media reports on a weekly/monthly basis, providing insights and updates to the management team. Measure campaign performance and adjust strategies accordingly. Skills & Requirements: Educational Qualification: Bachelor s degree in Business Administration or a related field; Master s degree preferred. Experience: Demonstrable 2+ years of experience in business social media management. Strong understanding of the social media landscape and how to leverage it for brand marketing. Creative Skills: Strong portfolio showcasing creative, advertising, social media, or brand marketing work. Passion for creating social-first content with a strategic mindset on execution. Technical Skills: Proficient in social media publishing tools (Hootsuite, Buffer, etc.). Experience with paid campaigns on Facebook, LinkedIn, and Twitter. B2B marketing and familiarity with video production are a plus. Communication Skills: Excellent written and verbal communication skills in English. Digital Marketing Knowledge: Deep understanding of digital marketing best practices, including content management, brand voice, and customer personas. Social Media Expertise: Experience running campaigns across mediums such as Facebook, LinkedIn, Twitter, Pinterest, and Instagram is a plus. Why Should You Apply?: Dynamic Work Environment: Collaborate with creative and marketing professionals in a fast-paced environment. Growth Opportunities: Opportunity to grow and develop digital marketing skills while contributing to the success of the brand. Innovation-Driven Culture: Work with a team that encourages creativity and innovation in digital marketing strategies. If you re passionate about social media marketing, creating innovative content, and have a proven track record in digital marketing, then apply now! We re excited to have you join our team and bring new ideas to the table. Qualification : Bachelors degree in Business Administration or a related field; Masters degree preferred.