Incident Communication Jobs in Bengaluru

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Security Operations Engineer Location: Bangalore About Us FalconX is a pioneering team of operators, investors, and builders committed to transforming institutional access to the digital asset markets. By bridging traditional finance with cutting-edge technology, we address the industry's most complex challenges. We offer a comprehensive solution for all digital asset strategies from startup to scale enabling our clients to navigate the ever-evolving cryptocurrency landscape with confidence. We are seeking an experienced Security Operations Engineer to help secure FalconX s infrastructure and protect our clients digital assets. As a part of our security team, you will monitor, detect, and respond to cyber threats across both on-premise and cloud environments, ensuring the integrity and safety of our systems and data. Key Responsibilities Security Monitoring & Incident Response: Monitor and respond to security incidents across both on-premise and cloud environments, ensuring timely detection and remediation of potential threats. Threat Detection & Analysis: Analyze security alerts from various security tools to identify, investigate, and mitigate security risks. Conduct in-depth forensic investigations to identify trends, attack techniques, and vulnerabilities. Proactive Threat Hunting: Conduct proactive threat hunting across endpoints, networks, and cloud environments, looking for sophisticated and emerging threats that may not yet be detected by traditional security measures. Forensics & Incident Investigation: Investigate and analyze security incidents to identify the root cause. Provide actionable recommendations for improving security posture and preventing future incidents. Detection Engineering: Develop and refine threat detection methodologies and rules (e.g., Yara, Sigma, SQL-based rules, network protocols) to enhance security monitoring capabilities. Utilize frameworks like MITRE ATT&CK and the Cyber Kill Chain to guide threat hunting and analysis. Automation & Scripting: Leverage scripting languages (Python, PowerShell, or Bash) to automate threat detection, analysis, and response processes, improving overall efficiency and effectiveness. Threat Intelligence & Trend Analysis: Stay informed about emerging threats, vulnerabilities, and attack trends to continuously improve detection strategies and enhance the response to new security challenges. Qualifications Education & Experience Education: Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 3 years in a security operations, threat hunting, or similar cybersecurity role. Security Expertise Strong experience working with security tools and log data (Cloud, EDR, Network, etc.) for detection and response. Deep understanding of network security, packet analysis, and log correlation. Proficiency in advanced threat detection methodologies and threat intelligence, with a strong grasp of attacker tactics, techniques, and procedures (TTPs), especially using frameworks like MITRE ATT&CK. Technical Skills Proficiency in scripting and automation (Python, PowerShell, Bash). Experience with detection engineering and developing custom detection rules (e.g., Yara, Sigma, SQL-based, Network). Familiarity with endpoint security, identity management, vulnerability management, cloud security, and incident response. Soft Skills Excellent analytical and problem-solving skills with a keen attention to detail. Strong communication skills, with the ability to work effectively in a collaborative, fast-paced environment. Be part of a rapidly growing company at the cutting edge of finance and technology. A dynamic, fast-paced work environment where your expertise will directly impact business success. Competitive salary and benefits package. Opportunities for professional growth in a highly innovative industry. Qualification : Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent experience)

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Lead Platform Engineer Observability Solutions Location: Bengaluru Experience: 6 10 Years Function: Observability Engineering | Platform Architecture | SRE Enablement Join VuNet Redefining Digital Observability at Scale VuNet is transforming the future of digital experiences through Business Journey Observability, combining Big Data and AI/ML to empower real-time visibility across payments, banking, and financial services. Monitoring 28+ billion transactions/month, our platform is trusted by top financial institutions and powers over 300 million users. Backed by Series B funding and recognized by Gartner, NASSCOM, and Forbes, we are leading the charge in building a new category of observability, proudly Made in India for global impact. Your Role: Lead Platform Engineer As the Lead Platform Engineer, you will architect and drive the development of packaged observability solutions across 100+ infrastructure and application technologies. You will define **golden signals**, build **data collection strategies**, and lead the standardization of alerts, dashboards, and RCA workflows for platforms like **Kubernetes, Oracle DB, and Tomcat**. This is a cross-functional leadership role that sits at the intersection of product, platform, DevOps, and SRE. You will **lead a team** and influence how observability is delivered, scaled, and adopted across complex environments. Key Responsibilities Observability Solution Development Design and lead the delivery of observability packages for databases, middleware, cloud-native, and legacy platforms. Define and implement data collection pipelines, including agents, APIs, logs, metrics, traces, and service discovery. Establish **golden signals, SLIs/SLOs**, and health KPIs for performance, availability, and anomaly detection. Dashboards, Alerts & RCA Develop standardized, reusable dashboards, alerts, reports, and troubleshooting playbooks. Automate **RCA workflows** to improve MTTR and reduce alert fatigue. Platform Enablement & Integration Work with engineering to enhance agent capabilities and support new data sources/formats. Guide implementation of platform features for better observability at scale. Team Leadership & Governance Lead and mentor a team of observability engineers and specialists. Define design patterns, reusable modules, and version-controlled libraries. Stakeholder Collaboration Partner with product managers, DevOps, SREs, and customer teams to gather requirements, align priorities, and validate use cases. Ensure deliverables are scalable, well-documented, and production-ready. What You Bring Must-Have Skills 6 10 years of experience in observability, platform engineering, or SRE roles. Hands-on with tools like Prometheus, Grafana, OpenTelemetry, ELK/EFK, Datadog, Splunk. Strong understanding of logs, metrics, traces, profiling, and collection strategies. Experience developing solutions for platforms like Kubernetes, Oracle, PostgreSQL, Tomcat, etc. Proficient in Python, Shell scripting, APIs, and automation tools (**Terraform**, etc.). Familiar with alert fatigue mitigation, anomaly detection, and RCA frameworks. Excellent communication, technical leadership, and documentation skills. Nice to Have Experience managing an observability marketplace or solution catalog. Contributions to open-source observability projects. Certifications in Kubernetes, Observability platforms, or cloud providers (AWS/GCP/Azure). Background in ITSM tools, CMDBs, or incident workflow automation. At VuNet, you ll help build a category-defining observability platform that s already transforming critical infrastructure for leading financial institutions. You ll work with passionate engineers, push technical boundaries, and grow in a high-trust, high-impact environment. What You ll Experience: Ownership of key observability initiatives impacting 300M+ users. Collaboration with SRE, DevOps, and product teams across real-time financial systems. Opportunity to experiment with and shape Gen AI, ML, and emerging telemetry trends. Perks & Benefits Health insurance for you, your parents, and dependents. 1:1 mental wellness support. Training programs, certifications, and career growth opportunities. Transparent, inclusive, and high-trust work culture. Access to cutting-edge technology and Gen AI-powered workspaces.

Job Title: General Manager Network Infrastructure & Security Location: Bangalore Department: IT and Systems Employee Type: Permanent Experience Required: 10 20 years Job Summary We are seeking a seasoned and strategic IT Infrastructure and Cybersecurity Leader to oversee and drive the company s enterprise-wide infrastructure and security initiatives. This role is responsible for developing and executing the vision, strategy, and programs to ensure the availability, performance, and security of our IT systems and data. The ideal candidate will work closely with executive leadership to align technology and security efforts with organizational objectives and risk tolerance. Key Responsibilities IT Infrastructure Management Lead the planning, implementation, and management of core IT infrastructure including networks, servers, cloud platforms, storage, and enterprise systems. Ensure high availability, performance, and scalability of IT infrastructure to support business operations. Oversee disaster recovery and business continuity strategies to mitigate operational risk. Manage vendor relationships, contracts, and Service Level Agreements (SLAs). Monitor system performance and continuously implement efficiency improvements and optimizations. Cybersecurity Leadership Establish, implement, and maintain cybersecurity policies, procedures, and standards across the organization. Conduct regular risk assessments, vulnerability scans, and implement corrective actions. Oversee security tools and solutions, including firewalls, antivirus, endpoint protection, SIEM, and intrusion detection systems. Lead incident response efforts, forensic investigations, and post-event reviews. Ensure compliance with relevant cybersecurity and data privacy regulations (e.g., ISO 27001, GDPR). Leadership & Cross-functional Collaboration Lead, mentor, and manage a team of IT infrastructure and security professionals. Collaborate with stakeholders across departments to align IT and cybersecurity strategies with business goals. Provide executive-level reporting on infrastructure performance, risk posture, incident management, and compliance metrics. Drive a culture of cybersecurity awareness and operational excellence throughout the organization. Qualifications & Experience Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Master s degree preferred. Certifications (Preferred): CISSP, CISM, CISA, or equivalent professional certifications. Experience: 18+ years of progressive experience in IT infrastructure, cybersecurity, and risk management. Deep knowledge of security frameworks such as ISO/IEC 27001 and regulatory standards like GDPR. Proven experience in formulating and implementing enterprise-wide security policies and managing dynamic IT environments. Key Skills: Strategic planning & execution Project & vendor management Security architecture and governance Cross-functional collaboration & stakeholder communication Managing Security Operations Centers (SOC) Preferred Skills & Competencies Strong analytical and problem-solving skills to align business needs with technology solutions. Experience in documenting and executing security architecture and strategic plans. In-depth knowledge of IT networks, infrastructure systems, and cloud environments. Ability to communicate technical concepts to both technical and non-technical audiences, including C-level stakeholders. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position: Assistant Manager - Risk Location: Bengaluru About Groww At Groww, we are a passionate team dedicated to making financial services accessible to every Indian. Through our multi-product platform, we help millions of customers take control of their financial journeys. Customer obsession is at the heart of everything we do. From every product design to each algorithm, we focus on delivering the best experience, making financial services simple, transparent, and convenient. Our values include ownership, customer-centricity, and integrity. We believe in constantly challenging the status quo to drive meaningful change. Our Vision We aim to empower every individual with the knowledge, tools, and confidence to make informed financial decisions. Groww s long-term vision is to be India s most trusted financial partner, offering innovative financial solutions across various services. Our Core Values Radical Customer Centricity Ownership-Driven Culture Simplicity Long-Term Thinking Complete Transparency About the Role We re looking for a highly motivated Risk Manager to join our team and play a crucial role in overseeing the development and implementation of the operational risk management framework across the organization. In this role, you will collaborate with cross-functional teams, senior leadership, and external stakeholders to identify, assess, and mitigate risks effectively. The ideal candidate will have a strong problem-solving mindset, excellent analytical skills, and a proven track record of managing risk in a result-oriented environment. As a Risk Manager, you will contribute to shaping a robust risk culture and ensuring smooth operations within the organization. Key Responsibilities: Risk Identification & Assessment: Perform risk identification and assessments across various functions, and recommend process changes to mitigate operational risks. Cross-Functional Collaboration: Work closely with teams like Credit, Risk, Compliance, and Technology to implement effective risk mitigation strategies. Monitoring & Reporting: Track and analyze key risk indicators, and provide regular updates to management and stakeholders. Risk Committee Coordination: Lead and orchestrate Monthly Risk Committee meetings, providing insightful reports to senior leadership and key stakeholders. Incident Management: Examine reported incidents and validate the implementation of corrective and preventive actions. Audit Coordination: Collaborate with internal audit teams to align risk management efforts with audit activities. Root Cause Analysis: Conduct root cause analysis (using methods like 5 Whys, Fishbone, etc.) to identify corrective and preventive actions. Risk Awareness & Training: Conduct training sessions to promote risk awareness and adherence to risk management practices across the organization. Required Skills & Expertise: Experience: 2-5 years of experience in operational risk management, preferably within the financial industry. Risk Assessment & Mitigation: Deep knowledge of risk assessment methodologies and risk mitigation strategies. Regulatory Knowledge: Clear understanding of regulatory requirements related to risk management. Audit Knowledge: Familiarity with auditing principles and standards (e.g., ISO, CMMI). Problem-Solving: Strong analytical skills and the ability to solve complex problems with a detail-oriented approach. Communication Skills: Excellent interpersonal and communication skills to collaborate with senior leaders, cross-functional teams, and external stakeholders. Ownership & Responsibility: A high level of accountability and ownership in driving initiatives to completion. Qualifications: Educational Background: Graduate degree (CA, MBA from a Tier 1 Institute preferred). Technical Skills: Strong proficiency in Excel (knowledge of SQL will be an added advantage). Certifications (Preferred): Knowledge of internal and external audit standards like ISO, CMMI, etc. Impact: Shape the future of risk management in one of India s fastest-growing financial services platforms. Growth Opportunities: Take ownership of key risk management projects and contribute to the company s overall strategy. Culture: Work in a collaborative, transparent, and innovative environment where your contributions are valued. If you're passionate about risk management and want to make a significant impact in a fast-growing fintech company, we d love to hear from you. Qualification : Graduate degree (CA, MBA from a Tier 1 Institute preferred)

Platform Engineer Location: Bengaluru, Karnataka, India Full-time partially remote About ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously. Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the defense department of an entire country. Position Overview: Colortokens is looking for a Junior Platform Administrator to assist in managing, maintaining, and optimizing our NextGen Security Information and Event Management (SIEM) platform. The ideal candidate will support the day-to-day operations, help onboard customer log sources, troubleshoot integration issues, and provide technical assistance to the security operations team. This role is ideal for a motivated professional with 3+ years of experience in SIEM administration, security operations, or log management. Key Responsibilities: SIEM Platform Administration Assist in deploying, configuring, and maintaining the NextGen SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, QRadar, Chronicle, Exabeam). Perform basic updates and patches to ensure platform security and functionality. Monitor SIEM health, performance, and uptime under the guidance of senior administrators. Log Source Management Onboard new log sources and validate data ingestion. Help troubleshoot log ingestion, parsing, and formatting issues. Maintain log retention policies for compliance. Rule and Use Case Management Support the development and deployment of detection rules, correlation use cases, and alerts. Tune existing use cases to minimize false positives. Work closely with security analysts to refine alerting strategies. Integration and Automation Assist in integrating SIEM with other security tools (e.g., EDR, microsegmentation, vulnerability scanners). Work on basic automation tasks using scripting (Python, PowerShell) to enhance SIEM efficiency. Platform Security and Compliance Support role-based access control (RBAC) and platform security policies. Help ensure SIEM adheres to compliance standards like SOC2, ISO 27001. Participate in periodic security audits. Network Debugging & Troubleshooting Have a basic understanding of TCP/IP, networking concepts, and protocols. Assist in debugging network connectivity issues related to SIEM log ingestion. Use basic network troubleshooting tools. Collaboration and Support Work alongside SOC analysts, threat hunters, and security engineers. Provide basic technical support for SIEM users. Assist in training and documentation for security teams. Performance Monitoring and Optimization Monitor storage and indexing performance to ensure optimal operations. Report any performance issues to senior administrators. Contribute to platform health reports and alerting metrics. Incident Support Assist SOC teams in log analysis, incident response, and forensic investigations. Ensure log data is readily available for security incidents. Education and Certifications: Bachelor s degree in Computer Science, Information Security, or a related field. Certifications (Preferred but not mandatory): Splunk Certified User/Admin Microsoft Certified: Security Operations Analyst Associate QRadar Certification Any SIEM-related certification Experience: 3+ years of experience in SIEM administration, security operations, or log management. Hands-on experience with at least one SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, Chronicle, Exabeam). Basic knowledge of log ingestion, rule creation, and data parsing. Exposure to scripting (Python, PowerShell) for automation. Basic understanding of TCP/IP networking concepts and network debugging. Technical Skills: Understanding of log formats, Syslog, JSON, XML, and data pipelines. Basic knowledge of querying languages (KQL, SPL, AQL). Familiarity with SIEM integration with security tools like EDR, SOAR, NDR. Awareness of MITRE ATT&CK, NIST, or CIS security frameworks. Basic experience with network troubleshooting tools (ping, traceroute, netcat (nc)). Soft Skills: Strong problem-solving and troubleshooting abilities. Good verbal and written communication skills. Ability to work collaboratively in a security operations environment. Preferred Skills: Basic understanding of cloud-based security solutions (AWS, Azure, Google Cloud). Exposure to SOAR tools (e.g., Cortex XSOAR, Splunk Phantom). Interest in machine learning-based anomaly detection for SIEM. Key Metrics for Success: Successful onboarding of log sources. Improvement in log ingestion and parsing accuracy. Contribution to fine-tuning detection rules. Timely resolution of SIEM-related support requests. Ability to identify and troubleshoot basic network connectivity issues.

Senior SOC Analyst Location: Bangalore (Hybrid, work from office) Experience: 4 to 7 years Shifts: Rotational 24/7 shifts gotta keep the cyber world safe around the clock! About ColorTokens We re on a mission to help businesses stay secure and running smoothly, even when cyber threats hit hard. Our ColorTokens Xshield platform stops ransomware and malware from spreading sideways, so companies can keep their critical assets locked down and business uninterrupted. We bring unmatched visibility into traffic flows whether it s servers, IoT devices, or users helping teams isolate threats fast and respond smartly. Forrester named us a Leader in Microsegmentation (Q3 2024), and we protect global enterprises from costly cyber disasters. Our Culture If you re a self-starter who loves solving complex problems and making an impact, you ll fit right in. Work alongside passionate teammates who protect hospitals, cities, and even national defense. We value innovation, respect, and letting you own your work. What You ll Be Doing Lead as a senior SOC analyst, mentoring juniors and shaping SOC playbooks and processes. Dive deep into escalated incidents analyze, manage end-to-end, and nail root cause analysis. Monitor alerts and events across SIEM tools (Splunk, QRadar, Stellar Cyber, LogRhythm), firewalls, IDS/IPS, VPNs, and more. Hunt proactively for threats and vulnerabilities using threat intel feeds and frameworks like MITRE ATT&CK and Cyber Kill Chain. Perform forensic and malware analysis from logs to memory and disk images to track down attackers and gather evidence. Collaborate closely with SecOps, IT, Platform, and Engineering teams to creatively solve security challenges. Automate SOC workflows with PowerShell, regex, and APIs to level up efficiency. Lead detection tuning and gap analysis to sharpen SOC s ability to spot threats early and accurately. What You Bring 4+ years experience in cyber incident response, SOC operations, and investigations. Solid knowledge of SIEM platforms, network and endpoint security, malware analysis, and threat intel. Certifications like CISSP, GCIH, GSOC, OSCP, or GCIA (or working toward them). Strong communication skills you can explain complex security issues clearly to any audience. Integrity, professionalism, and eagle-eye attention to detail. Ability to work well under pressure and collaborate with diverse teams. Qualifications Bachelor s degree in IT, Computer Science, Engineering, or related field (or equivalent experience). Protect critical digital assets, learn cutting-edge cyber defense tech, and grow your career at a company recognized as a market leader. Plus, work with passionate people who genuinely care about making the world safer. Qualification : Bachelors degree in IT, Computer Science, Engineering, or related field (or equivalent experience).

Position: Senior Manager, Salesforce Operations Location: Bengaluru, India (Hybrid 3 days onsite) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) leads the Connected Operations Cloud, empowering industries like transportation, agriculture, and manufacturing to harness IoT data for smarter, safer, and more sustainable operations. With a global impact and a fast-scaling culture, Samsara offers unique opportunities to solve real-world challenges with cutting-edge technology. Role Overview Samsara is seeking a Senior Manager, GTMS (Go-to-Market Systems) Operations to lead the Salesforce operations team in Bangalore. Reporting to the Sr. Director of Sales Systems, this role is pivotal in building Samsara s India-based GTMS operations from the ground up, ensuring performance, scalability, and alignment across Sales, Finance, Product, and Business Technology functions. The ideal candidate is an experienced Salesforce operations leader with a passion for systems stability, stakeholder alignment, and continuous process improvement, coupled with strong people leadership and cross-functional collaboration skills. Key Responsibilities Operational Excellence & Governance Lead end-to-end incident and problem management across the Salesforce and GTMS ecosystem. Drive operational stability, reliability, and proactive issue resolution across sales systems. Manage system releases, updates, and quality control processes. Cross-Functional Collaboration Act as a bridge between Sales, Finance, Product, and IT to align systems strategy with business outcomes. Ensure seamless data flow and process integration across enterprise systems. Maintain transparent, regular communication with senior stakeholders. Strategic Planning & Cost Management Build operational strategies that support scale and growth in GTM functions. Optimize resource allocation and control budget and cost efficiency. Support and execute on long-term product and process roadmaps. Team Leadership & Development Build, mentor, and manage L2/L3 operations teams based in India. Foster an inclusive, high-performing team culture with strong talent development practices. Define KPIs and continuously improve team performance through coaching and process optimization. Vendor, Compliance & Risk Management Manage third-party vendor relationships and evaluate tools to enhance operational delivery. Enforce compliance, data security, and privacy standards within the systems landscape. Minimum Qualifications Bachelor s degree in IT, Business, or a related field (Master s preferred). 3+ years experience in a Salesforce-focused operations leadership role. Proven expertise in Salesforce Sales Cloud, CPQ, and GTM systems integration. Deep operational experience in system support, QA, and incident management. Strong executive presence, communication, and stakeholder influencing skills. High level of business acumen and ability to align tech strategy with business goals. Ideal Traits Strategic thinker with a passion for customer-centric system design. Strong collaborator across technical and non-technical teams. Agile leader ready to scale operations in a hyper-growth, data-driven environment. Curious about using AI and automation to elevate system reliability and performance. Qualification : Bachelors degree in IT, Business, or a related field (Masters preferred).

Job Title: Associate IT Engineer Location: Bangalore North, Karnataka, India Job Type: Full-Time Experience Required: 2 3 Years Industry: Entertainment / Mobile Gaming About Us: We are one of India s most dynamic and fast-growing mobile gaming companies. Since our founding in 2014, we ve been building chart-topping games for a global audience in partnership with Modern Times Group (MTG). Our mission is to create simple, impactful casual gaming experiences at massive scale. Our portfolio includes globally popular titles such as Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary: We re looking for a motivated Associate IT Engineer to support our growing technology infrastructure. In this role, you ll take ownership of IT operations, endpoint and access management, IT security, cloud platform administration, and day-to-day support tasks ensuring our teams have seamless and secure access to the tools they need. Key Responsibilities: System & Endpoint Management Manage MDM solutions (e.g., Intune, Jamf, JumpCloud, ManageEngine). Automate device provisioning and security configuration processes. Oversee IT asset lifecycle (endpoints, peripherals, and licenses). Identity & Access Management Manage IAM for SaaS tools (e.g., GitHub, Slack, AWS/GCP, Zoom, Apple Store Connect, Google Play). Implement and maintain SSO/SAML integrations for internal tools and dashboards. Security & Compliance Monitor and enhance endpoint and network security (e.g., antivirus, encryption, OS patching). Implement cybersecurity best practices and incident response playbooks. Liaise with internal/external auditors and lead audit compliance processes. IT Support & Operations Provide L1/L2 support for internal IT issues. Monitor infrastructure health and performance via appropriate tools. Maintain technical documentation on Confluence. Support software license deployment and version upgrades with cost optimization. Skills & Requirements: 2 3 years of hands-on IT experience in a similar role. Strong working knowledge of MDM platforms and endpoint security tools. Familiarity with access control and SSO tools. Proficient in managing SaaS environments and troubleshooting desktop hardware/software. Strong grasp of networking fundamentals and cybersecurity principles. Excellent problem-solving skills and stakeholder communication. Experience with infrastructure monitoring tools is a plus. Exposure to cloud platforms (AWS/GCP) preferred. What We Offer: A high-energy, collaborative work culture. Opportunity to work in a fast-scaling, tech-first gaming company. Access to the latest technologies and tools in IT & infrastructure. A chance to shape secure systems used by a globally recognized mobile gaming company.

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Job Title: Senior Full Stack Engineer Location: Bengaluru, India Employment Type: Full-time Department: Engineering About Commure At Commure, we empower healthcare providers by reducing administrative burdens and enabling more time for patient care. Our suite of software and hardware solutions including AI-powered assistants, RTLS, and workflow automation are used by over 250,000 clinicians across hundreds of care sites. From clinical documentation and staff safety to patient engagement and remote monitoring, we're transforming healthcare through technology. With the industry entering a pivotal phase of AI-driven transformation, Commure is leading the charge. About the Role As a Senior Full Stack Engineer on our Patient Experience Platform team, you'll design and build intuitive, secure, and scalable web applications that enhance patient engagement and streamline healthcare workflows. This is a high-impact role contributing to mission-critical projects with real-world outcomes. Key Responsibilities Design and develop full-stack applications that connect patients and healthcare providers. Lead architectural decisions to scale and evolve the platform. Work closely with product, design, QA, and DevOps teams to gather requirements, define solutions, and deliver features. Optimize system performance, reliability, and observability using logging, monitoring, and tracing tools. Maintain cloud infrastructure using Infrastructure-as-Code (IaC) for reproducibility and reliability. Enhance alerting systems to reduce noise and improve incident response. Develop secure authentication and authorization systems that comply with industry standards. Build and maintain CI/CD pipelines, supporting a robust and compliant deployment process. Participate in on-call rotations and production support. Document processes, configurations, and troubleshooting steps for internal knowledge sharing. Promote a culture of engineering excellence through code reviews, best practices, and mentorship. Qualifications Required Bachelor s or Master s degree in Computer Science, Engineering, or a related field. 3+ years of experience in full-stack software development. Proficiency in: Front-end: TypeScript, React, Next.js Back-end: Python and Node.js Cloud Platforms: AWS, GCP, or Azure CI/CD: GitHub Actions, Google Cloud Build Version Control: Git Containerization: Docker and Kubernetes Monitoring/Logging: Cloud-native tools and observability practices Experience with production incident support and on-call rotations. Strong communication, collaboration, and leadership skills. Preferred Familiarity with serverless architectures and microservices. Knowledge of healthcare data standards like HL7, FHIR, and HIPAA compliance. Experience optimizing performance for large-scale distributed systems. Why Join Commure + Athelas Mission-Driven Impact: Transforming healthcare, the largest sector in the country. Top-Tier Investors: Backed by General Catalyst, Sequoia, Y Combinator, Lux, and more. Exceptional Growth: Combined organizations growing 500% YoY, with Series D funding and strong runway. Comprehensive Benefits: Competitive compensation, flexible PTO, medical/dental/vision insurance, parental leave (location-dependent). Join us and help power the future of patient care. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Job Title: Senior Software Engineer Customer Solutions Location: Bengaluru, India Employment Type: Full-time Department: Engineering About Commure Commure is revolutionizing healthcare with AI-powered technologies designed to eliminate administrative overhead and give clinicians more time with patients. Our platform combines advanced LLM AI, RTLS, and workflow automation to streamline clinical operations, improve patient engagement, and enhance care delivery. We support 250,000+ clinicians across hundreds of care sites nationwide and we re just getting started. If you're passionate about building life-changing solutions in one of the world s most vital industries, now is the time to join. About the Role As a Senior Software Engineer on the Customer Solutions team, you ll be instrumental in building and customizing applications on top of our Patient Experience Platform to address client-specific needs. Your work will directly impact how healthcare providers interact with our technology and serve patients better. Key Responsibilities Translate business and client requirements into scalable, maintainable technical solutions. Design, develop, and integrate customized applications and services using our core platform. Collaborate with internal teams and customers to prioritize features and maintain a customer-focused development backlog. Build long-term client relationships through technical leadership and delivery excellence. Implement and maintain observability through logging, monitoring, and alerting systems. Apply SRE and DevOps practices to improve stability and incident response. Coordinate testing and quality assurance activities in collaboration with QA teams. Stay informed on healthcare tech trends and integrate innovations into the platform. Participate in client-facing meetings to advise on feasibility, risks, and technical trade-offs. Mentor junior engineers and contribute to a strong engineering culture. Required Qualifications Bachelor's or Master s degree in Computer Science, Engineering, or a related field. 3+ years of professional software development experience. Frontend: React, Next.js, TypeScript Backend: Python, Node.js Cloud: Proficiency in AWS, Azure, or GCP with experience in cloud-native architectures CI/CD: Familiarity with tools like GitHub Actions, Google Cloud Build, etc. Infrastructure: Experience with Docker, Kubernetes, and IaC principles Monitoring & Observability: Implemented logging, tracing, and alerting systems Production Support: Experience with on-call rotations and incident response Strong communication and collaboration skills with cross-functional teams Experience working directly with clients to deliver technical solutions Understanding of APIs, webhooks, and third-party system integrations in healthcare Preferred Skills Familiarity with HIPAA, FHIR, HL7, and other healthcare standards Understanding of data privacy, compliance, and security best practices Strong problem-solving abilities and adaptability in dynamic environments Experience in client support, customization, or professional services engineering is a plus Why You ll Love Working at Commure + Athelas Mission-Driven Work Help transform healthcare through meaningful technology. Elite Backing Backed by General Catalyst, Sequoia, Y Combinator, and more. Explosive Growth 500%+ YoY growth pre-merger and Series D funded. Competitive Benefits Flexible PTO, health insurance, parental leave, and more (location-specific). Be part of the future of healthcare. Join Commure and help build intelligent, scalable systems that truly matter. Qualification : Bachelor's or Masters degree in Computer Science, Engineering, or a related field.

Senior Security Specialist Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko: Serko is a leading tech platform revolutionizing global business travel and expense technology. Joining Serko means becoming part of a passionate team of travelers and technologists dedicated to transforming the business travel marketplace. With offices worldwide and a new hub in Bengaluru, we embrace diversity and authenticity to create meaningful impact. Our fast-growing India team seeks motivated professionals to help build world-class products and experiences. Role Overview: We are looking for a highly skilled Senior Security Specialist with a strong software engineering and DevSecOps background. This role will lead security initiatives, manage risks, oversee security operations, ensure compliance, and report to senior management. You will work closely with agile development teams to embed security throughout the software development lifecycle, driving robust, scalable security solutions. Key Responsibilities: Lead integration of security practices into the DevOps lifecycle, embedding security into software development and deployment pipelines. Collaborate with development and operations teams to identify and mitigate security risks across applications, infrastructure, and pipelines. Implement and maintain security automation and orchestration tools to improve security posture and operational efficiency. Identify, assess, and manage security risks; develop and implement mitigation strategies. Oversee daily security operations, including monitoring, incident response, and threat intelligence. Ensure compliance with security policies and external standards such as PCI-DSS and SOC2. Prepare and present detailed security reports to senior management, highlighting risks and mitigation plans. Lead security awareness campaigns to educate employees on emerging threats and best practices. Stay current on emerging security technologies and trends, particularly in Azure security and DevSecOps. Evaluate and recommend security tools and solutions to enhance the organization's security posture. Qualifications & Experience: 5+ years in a senior security role focused on Security Operations, Risk Management, and Compliance within software engineering environments. Deep understanding of security attack and defense methods; hands-on experience with ethical hacking tools preferred. Proven experience with DevSecOps tools such as SAST and DAST. Expertise in Microsoft security products including Azure Security Center, Defender, Azure AD, and Sentinel. Relevant certifications such as CISSP or equivalent highly preferred. Excellent communication, presentation, and documentation skills. Strong team collaboration and leadership skills. Bachelor s degree in Computer Science, Cybersecurity, or related field; certifications may substitute for degree. What We Offer: Competitive base salary and discretionary incentive plan based on individual and company performance. Access to learning and development platforms to own your career growth. Comprehensive family medical coverage, meal coupons, transport allowances, and mobile & internet reimbursement. Flexible work policies supporting work-life balance. An engaging environment with great tools, support, and opportunities to innovate and deliver high-quality results. Qualification : Bachelors degree in Computer Science, Cybersecurity, or related field; certifications may substitute for degree.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Technical Consultant - Security Intel & Operations Consulting Services Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Senior Introduction: At IBM Consulting, we believe that work is more than just a job it's a calling. In the role of Technical Consultant - Security Intel & Operations, you will be part of our Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to both public and private sector clients across the globe. Our team helps clients to innovate, adopt new technologies, and improve their security posture. Your Role and Responsibilities: As a Senior SOC Analyst working within the 24/7 Cyber Fusion Center (CFC), your role will involve the proactive monitoring, triaging, analyzing, and escalating incidents in client environments. You will be tasked with utilizing various cyber operations tools and technologies to analyze data, detect security threats, and mitigate risks. Your expertise will contribute to maintaining the security integrity of client systems and ensuring efficient incident response. Key Responsibilities: Incident Monitoring & Analysis: Monitor and analyze security events using various cybersecurity tools like SIEM, IDS/IPS, Firewalls, network traffic logs, cloud platforms, and SOAR solutions to detect potential threats and mitigate risks. Perform event correlation using multiple data sources to understand the nature of security incidents and determine their impact on client environments. Threat Detection & Mitigation: Analyze alerts to identify active threats, perform root cause analysis, and apply appropriate mitigation techniques for both structured and unstructured environments. Evaluate security incidents across AWS and Azure environments, analyzing system, network, and email security events. Proactive Cybersecurity Measures: Conduct root cause analysis of security events and recommend actions to address vulnerabilities. Contribute to the development and constant improvement of SOC runbooks and playbooks to optimize security operations. Collaboration & Reporting: Work closely with cross-functional teams to escalate critical incidents and provide daily summary reports on activities relevant to cyber operations. Lead discussions on incident trends, perform cyber operations trend analysis, and report on findings to ensure continuous security enhancement. Continuous Improvement: Recommend improvements to automations, alert fidelity, and security controls to improve security efficacy and response time. Engage in team meetings, calls, and chats, contributing technical insights to enhance security strategies and tactics. Required Education and Experience: Education: Bachelor s Degree in Computer Science, Information Technology, Cybersecurity, or related fields. A Master s Degree is preferred but not required. Experience: Extensive experience working as a SOC Analyst or similar cybersecurity roles, especially in a 24/7 security operations center environment. Proficient in event analysis, log analysis, and network event management. Hands-on experience with cloud environments such as AWS and Azure, with a focus on cybersecurity threats and mitigations. Solid understanding of TCP/IP network security, modern attack techniques, exploitation methods, and operating system security. Preferred Technical and Professional Experience: Security Tools & Platforms: Experience with CyberArk, Azure SSO, and other enterprise security technologies. Knowledge of enterprise web technologies and cutting-edge security infrastructures. Familiarity with security automation tools and best practices for improving alert fidelity and security controls. Advanced Event & Threat Analysis: Proven ability to perform high-quality triage and in-depth analysis of security alerts. Experience in documenting incidents and escalating critical issues with appropriate cyber operations reports. Communication & Collaboration: Strong verbal and written communication skills, with the ability to convey complex security concepts to both technical and non-technical stakeholders. Ability to actively contribute to team discussions, runbook creation, and security playbook updates. Global Impact: Join a globally recognized team working at the forefront of cybersecurity, helping to shape the future of digital security. Career Development: IBM offers a strong focus on professional growth, offering learning opportunities, certifications, and exposure to the latest security technologies. Collaborative Culture: Be part of a collaborative and dynamic team, working together to tackle the most pressing security challenges faced by businesses around the world. If you are ready to contribute to the security and resilience of leading global organizations, we invite you to apply and be a part of our forward-thinking security team at IBM Consulting. Qualification : Bachelors Degree in Computer Science, Information Technology, Cybersecurity, or related fields.

Position: Analyst - SecOps (SOC Level 2) Job Overview: We are looking for a skilled SOC Level 2 Analyst to join our global Cyber Operations team. This critical role ensures the security of our organization by monitoring, detecting, and responding to security incidents. The Analyst will work on a rotating 24x7 shift schedule, including night shifts. The ideal candidate will have strong experience in SOC operations, incident response, and proficiency with cybersecurity tools and technologies. Key Responsibilities: Threat Detection and Incident Response: Monitor, analyze, and respond to global security alerts using SIEM/SOAR tools. Perform triage and analysis with sandboxing technologies and threat intelligence platforms. Investigate security events, implement containment and recovery strategies, and expedite workflows with AI/ML capabilities. Query and correlate security data using KQL (Kusto Query Language) to identify and address threats. Develop and manage automated detection rules and playbooks in Microsoft Sentinel. Enhance endpoint protection and data security using Microsoft Defender and MS Purview Data Loss Prevention (DLP) tools. Threat Hunting and Data Forensics: Perform proactive threat hunting and data forensics to identify and investigate potential threats. Use advanced threat intelligence platforms to refine detection strategies. Develop and execute SOC playbooks to improve response times and operational efficiency. Team Collaboration and Leadership: Provide assistance with complex incidents and investigations. Collaborate with USA security escalation teams and other departments to improve the organization s overall security posture. Contribute to the development and refinement of SOC procedures and best practices. Career Development: Opportunities for progression to roles like SOC Lead or SOC Architect. Access to continuous learning, certifications, and professional development resources. Regular performance reviews to discuss career growth and advancement. Qualifications: Bachelor s degree in Computer Science, Cybersecurity, or related field (preferred). 3-5 years of experience as a SOC Analyst, with lead responsibilities being a plus. Strong proficiency in KQL (Kusto Query Language) for querying and analyzing security data. Hands-on experience with Microsoft Sentinel (including rule creation, playbook implementation, and workbooks). Proficiency in Microsoft Defender and MS Purview DLP for endpoint protection and data security. Certifications such as CISSP, CEH, or CompTIA Security+ are a plus. Core Technologies and Expertise: Microsoft Sentinel: Expertise with SIEM, rule creation, playbooks, and workbooks. KQL (Kusto Query Language): Proficiency in querying and data correlation. Microsoft Defender: Strong knowledge of endpoint protection and threat detection. MS Purview DLP: Experience in data loss prevention strategies. Incident Response Tools: Knowledge of containment and recovery strategies. Vulnerability Management: Familiarity with assessments, penetration testing, and monitoring. Threat Intelligence Platforms: Ability to leverage and analyze threat intelligence. Network Security: Working knowledge of firewalls, IDS/IPS, and network security protocols. Data Forensics: Skilled in forensic analysis and investigation. SOC Playbooks: Ability to create and manage effective SOC playbooks. Additional Skills: Strong understanding of incident response processes and procedures. Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively within a well-managed team. Rotational 24x7 shift coverage. Location: Bangalore, India (SKAV Seethalakshmi, GESC) Employment Type: Full-time Job Category: Information Technology Qualification : Bachelors degree in Computer Science, Cybersecurity, or related field (preferred).

Job Description: Site Reliability Engineer - OCI Cloud Engineering Team Role: Site Reliability Engineer (SRE) Team: OCI OLTP (Online Transaction Processing) Location: Kiev Career Level: IC2 Experience: 5+ years Overview: Oracle Cloud Infrastructure s (OCI) OLTP organization is seeking a Site Reliability Engineer (SRE) to join our dynamic and fast-paced Cloud engineering team. The team is responsible for mission-critical distributed systems and cloud services, and we are looking for an engineer who is deeply interested in databases, distributed systems, and cloud services. If you thrive in an environment where innovation, problem-solving, and operational excellence intersect, this is an exciting opportunity for you! As a member of the SRE services, you will focus on Cloud Services, building deployments, operations, security vulnerability mitigation, and automation. You will be instrumental in fostering a culture of Site Reliability Engineering (SRE) within the team, and your work will directly contribute to ensuring the stability, performance, and reliability of Oracle s global cloud service infrastructure. This role requires someone who is adaptable, highly motivated, and capable of managing large-scale cloud environments with a focus on continuous improvement. Key Responsibilities: Cloud Service Operations & Reliability: Deploy, operate, and maintain large-scale cloud service products in a highly available, fault-tolerant, and scalable environment. Collaborate with internal teams to identify and mitigate cross-team issues that pose operational risks to cloud services. Focus on systems reliability and ensure the continuous availability of cloud services by automating tasks and eliminating manual interventions. Automation & Improvements: Automate operational tasks and improve service deployments, focusing on scaling, performance, and uptime. Contribute to CI/CD systems, ensuring seamless integration and continuous delivery for cloud-based services. Leverage automation tools such as Terraform, Grafana, and Bitbucket to streamline operations. Security & Incident Response: Mitigate security vulnerabilities within cloud services and ensure compliance with Oracle's security standards. Participate in on-call rotations to provide immediate troubleshooting support and ensure rapid issue resolution. Perform deep analysis of service performance and collaborate with team members to diagnose and resolve issues that affect service availability or performance. Collaborative Problem-Solving: Work closely with cross-functional teams, including development, database, networking, and storage experts, to ensure the reliability and performance of services. Identify systemic issues and potential risks, develop solutions, and ensure proper documentation and communication with stakeholders. Documentation & Knowledge Sharing: Contribute to documentation such as runbooks, operational guides, and troubleshooting manuals. Mentor junior engineers and share knowledge on best practices for site reliability engineering and cloud service operations. Continuous Learning: Stay up to date with new cloud technologies, trends, and best practices, and actively implement them in your day-to-day work. Technical and Professional Requirements: Cloud Services & Infrastructure: 5+ years of experience in SRE, DevOps, or Automation roles with a focus on large-scale infrastructure and cloud services. Hands-on experience with cloud platforms (e.g., OCI, AWS, Azure) and expertise in compute, database, networking, and storage services within cloud environments. Automation & Tooling: Proficiency with automation tools such as Terraform, Grafana, LumberJack, and Shepherd. Solid experience in using CI/CD tools and processes for cloud service deployments and operations. Scripting & Systems: Strong knowledge of scripting languages, particularly Python and Java. Familiarity with Linux systems, docker containers, virtualized infrastructure, and orchestration (e.g., Kubernetes). Performance & Troubleshooting: Excellent troubleshooting skills with a focus on performance, availability, reliability, and scalability of distributed systems. Experience in operating fault-tolerant, highly available, high-throughput distributed systems. Security & Incident Management: Familiarity with security practices and mitigating security vulnerabilities in cloud services. Proven ability to handle incident response and provide efficient troubleshooting during on-call rotations. Collaboration & Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams across multiple geographies. Ability to work in a highly collaborative environment, driving operational excellence and customer satisfaction. Preferred Qualifications: Experience in operating and maintaining multi-tenant, cloud-based infrastructure with a focus on scalability and high availability. Familiarity with tools and platforms like Grafana, Prometheus, and other observability and monitoring tools. Experience in networking and storage technologies in a cloud environment. Joining OCI s OLTP team as an SRE gives you the opportunity to work with cutting-edge technologies and contribute to the operational excellence of Oracle s global cloud infrastructure. This is a chance to grow your skills in a highly dynamic environment and to solve complex problems that directly impact mission-critical cloud services. With a focus on automation, scalability, and high performance, you will be an essential part of a team that powers Oracle s leading cloud services. If you are an experienced engineer passionate about cloud technologies, automation, and ensuring the reliability of large-scale systems, we encourage you to apply and join us in this exciting journey!