Incident Management Jobs in Noida

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position: Associate Manager IT Company: Zetwerk Electronics Private Limited Location: Noida About Zetwerk Electronics Zetwerk Electronics is a leading Indian ESDM (Electronics System Design & Manufacturing) company with seven advanced factories producing two devices per second. We are a trusted contract manufacturer serving diverse high-growth sectors including Telecom (5G infrastructure), Consumer Durables, Hearables & Wearables, Televisions & Displays, IT Hardware, and Precision Assembly. Our focus on technology, quality, and strategic diversification has positioned us as a key player in India's electronics manufacturing landscape. Comprehensive, ongoing worker training and cross-training programs to foster skill development and continuous improvement. Cutting-edge facilities combined with domain expertise. Strong culture of quality and innovation. Opportunities to make a significant impact on a growing, technology-driven business. Roles & Responsibilities Lead end-to-end implementation of Microsoft Dynamics 365 Finance & Operations (D365 F&O) for finance modules in manufacturing environments. Manage requirement gathering, solution design, configuration, testing, and documentation. Support integration with SCM, production, and inventory modules. Coordinate with cross-functional teams including IT, finance, and factory operations. Assist in data migration, validation, unit testing, and user acceptance testing (UAT). Facilitate training sessions and manage change processes for key users. Provide Level 1 functional support for finance-related queries and enhancement requests post go-live. Monitor implementation progress, proactively identify risks, and coordinate timely resolutions. Prepare and maintain SOPs, user manuals, test cases, and issue trackers. Maintain strong stakeholder communication and management. Job Requirements Bachelor s or Master s degree in Commerce or related field. Minimum 2 years experience implementing Microsoft Dynamics 365 Finance & Operations (F&O) modules, especially in manufacturing setups. Strong knowledge of financial processes such as General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Fixed Assets, Budgeting, and Costing. Excellent communication and analytical skills with a collaborative mindset. Qualification : Bachelors or Masters degree in Commerce or related field

Position: Deputy Manager Risk Management (Fraud Analytics) Location: Noida, Uttar Pradesh Department: Analytics Risk Operations (Offline Payments) Employment Type: Full-time About Paytm Paytm is India s leading mobile payments and financial services distribution company, and the pioneer of the mobile QR payments revolution. Our mission is to serve 500 million Indians and integrate them into the formal economy through cutting-edge technology that empowers small businesses and consumers alike. About the Team The Risk Analytics team plays a critical role in safeguarding the integrity of Paytm's ecosystem. We focus on proactive fraud detection, building robust risk controls, and driving strategic decision-making through data insights. Every challenge is an opportunity here and meaningful change starts with our people. With 500+ million registered users and over 21 million merchants, Paytm offers unmatched data depth and scale. This is your opportunity to be part of India s largest digital lending transformation. If you're passionate about creating impact, building scalable risk frameworks, and working in a fast-paced fintech environment this is the place for you. Role Overview As Deputy Manager Fraud Analytics, you will be instrumental in developing and managing fraud prevention strategies across Paytm s payment platforms. You ll support real-time fraud monitoring, rule configurations, analytics, and compliance. This role works closely with stakeholders across Risk Ops, Engineering, Product, and Compliance. Key Responsibilities Develop and optimize fraud detection models using rule-based and data-driven approaches Monitor real-time transactions to identify suspicious activity; escalate issues and recommend corrective actions Configure and fine-tune rules in fraud monitoring systems to reduce false positives and improve accuracy Analyze transaction patterns and fraud trends to preemptively address vulnerabilities Collaborate with internal teams (Risk, Product, Compliance) to align fraud mitigation with business goals Support regulatory compliance and internal control projects in accordance with RBI guidelines Generate periodic reports and dashboards for senior management on fraud insights and emerging risks Assist in audit responses and handle fraud-related queries from regulatory bodies Drive continuous improvement in fraud detection tools, techniques, and operational processes Required Qualifications & Skills Bachelor s degree in Data Analytics, Risk Management, Statistics, or a related field 4 8 years of experience in fraud analytics, risk management, or payments risk in fintech or BFSI Strong knowledge of fraud detection techniques and transaction monitoring systems Experience in configuring fraud rules and analyzing fraud patterns in high-volume environments Familiarity with RBI regulatory frameworks and guidelines governing payment platforms Excellent analytical and problem-solving skills Strong verbal and written communication skills, with the ability to present insights to both technical and non-technical teams Experience working with UPI, wallets, or other real-time payment systems Preferred Skills Exposure to machine learning models for fraud detection Experience in licensed TPAP (Third Party App Provider) setups Understanding of regulatory audits, compliance standards, and fraud risk reporting in a regulated environment What You ll Get A chance to be part of India s largest digital lending story Fast-paced, high-impact role in a leading fintech organization Opportunity to create tangible value for millions of users and merchants A collaborative, meritocratic culture that rewards performance Competitive compensation and career growth potential Join us on our mission to redefine financial inclusion in India. Be a part of something transformative. Be a part of Paytm. Qualification : Bachelors degree in Data Analytics, Risk Management, Statistics, or a related field

Position: Specialist, Technical Professional Services (Implementation Analyst) Work Type: Onsite Location: Noida, Uttar Pradesh, India About Fiserv: We are Fiserv, a global leader in fintech and payments. We move money and information that power millions of financial transactions daily quickly, reliably, and securely. Whether it s swiping a credit card, paying via a mobile app, or withdrawing cash, Fiserv is involved. If you want to make an impact on a global scale, join us and make a difference. Job Summary: The Implementation Analyst is responsible for leading successful implementations of Fiserv s solutions for new and existing clients. You will engage directly with clients from project kickoff through go-live, ensuring smooth and effective deployment. This fast-paced role requires flexibility, strong communication, and an ability to understand client business challenges to drive their success. Key Responsibilities: Lead end-to-end implementation projects for Fiserv s solutions. Engage with clients to understand their business challenges and opportunities. Use business analysis techniques and and tools to guide implementations. Manage multiple projects simultaneously, meeting deadlines and deliverables. Document client meetings and requirements accurately. Collaborate with internal teams and clients to ensure project success. Exercise sound judgment and decision-making to support client objectives. Demonstrate Fiserv values and contribute to team recognition programs. Basic Qualifications: Bachelor s or Associate degree in Business, Finance, Accounting, Computer Science, or related field. Equivalent work experience accepted. Minimum 1 year of experience in direct customer/client project involvement or support. Preferred Skills & Experience: 3+ years of experience in direct customer/client project or support roles. Working knowledge of financial services branch front-end operations (Bank Operations, Teller, New Account Processing, Item Processing). Strong self-motivation, excellent time management, and ability to meet tight deadlines. Analytical skills to assess business needs, identify solutions, and manage requirements. Excellent written and verbal communication skills. Proficiency with MS Office Suite. Active listening skills for accurate documentation and client understanding. Ability to work both independently and collaboratively. Creative problem-solving and strong troubleshooting abilities. Self-accountability and organizational skills for effective project management. Qualification : Bachelors or Associate degree in Business, Finance, Accounting, Computer Science, or related field. Equivalent work experience accepted.

Job Title: Managed Services Enablement Executive Location: Noida, India Experience: 3 - 5 years Education: Bachelor s Degree in Computer Science, Engineering, or related field Role Overview We are looking for a motivated Enablement Executive to lead onboarding, training, and skill development initiatives for our Cloud Managed Services team. You will play a vital role in ensuring new and existing team members are equipped with the right knowledge, certifications, and skills to excel and grow within the organization. Key Responsibilities Onboarding and Induction Design and implement induction programs tailored to new joiners' levels. Coordinate and schedule onboarding sessions with relevant team members. Track and maintain onboarding progress for all new hires. Certification Management Maintain up-to-date certification records of the team. Develop and communicate certification plans aligned with team roles and company requirements. Skillset Matrix and Training Needs Analysis Maintain a comprehensive skillset matrix for the Managed Services team. Identify gaps and training needs for individuals and teams. Plan and organize targeted enablement programs and training sessions. Team Enablement and Upskilling Identify candidates for upskilling and advancement. Develop and execute enablement programs for current team members and freshers. Assign mentors and facilitate pre-assessments, training, hands-on experience, weekly reviews, post-assessments, and final evaluations. Ongoing Enablement and Training Programs Organize account-specific training and sessions on SOPs and escalated issues. Facilitate technical discussion forums ("Tech Chats"). Coordinate registration and participation tracking for relevant webinars and workshops. Reporting and MIS Prepare and share monthly progress reports on enablement activities at the department level. Skills & Qualifications Excellent spoken and written English communication skills. Proven team handling and coordination capabilities. Strong organizational and planning skills. Good working knowledge of Microsoft Office (Word, Excel, PowerPoint). Ability to work collaboratively with cross-functional teams and stakeholders. Education Bachelor s Degree in Computer Science, Engineering, or a related discipline. Join us to be a key driver of learning and development within a dynamic cloud services team! Qualification : Bachelors Degree in Computer Science, Engineering, or a related discipline.

Job Title: Service Delivery - Project Manager Location: Noida, India Experience: 12+ years Education: Bachelor s Degree in Computer Science or related field Job Summary We are seeking an experienced Service Delivery Project Manager to act as a trusted advisor for our clients, managing service delivery and ensuring seamless implementation and operational excellence throughout the project lifecycle. You will collaborate closely with internal teams and customers, providing visibility, managing escalations, and driving strategic initiatives aligned with customer goals and SLAs. Key Responsibilities Establish and maintain trusted client advisory relationships at the account level, providing transparency through regular service reviews and reporting. Coordinate closely with internal Umbrella teams to ensure smooth execution of all changes in customer environments, meeting capacity needs and SLAs. Serve as the primary point of contact for customer operational and tactical issue resolution. Drive the change management process for customer environments, ensuring uptime and successful service delivery. Collaborate with application owners to standardize testing, upgrade, and release management processes. Engage directly with customer technical stakeholders to resolve issues and represent the customer s voice internally. Raise awareness of customer-impacting issues within the organization, advocating for prioritization and resolution. Lead customer meetings (onsite or virtual), ensuring effective communication and alignment. Provide oversight during escalations, managing prioritization and customer communication during critical events. Be available outside business hours to coordinate urgent issue resolution as necessary. Work alongside Service Delivery Managers (SDMs) and customers to support strategic initiatives and account visibility. Qualifications & Experience 18+ years in Managed Service Operations with strong experience in design, implementation, consulting, infrastructure, and/or cloud service administration. Proven customer-facing skills with the ability to build trusted relationships and engage senior personnel on incidents, best practices, risk, and compliance. Strong experience in managed service delivery management and consulting for Cloud Service Providers. Expertise in conducting Service Level Reviews, reporting, and service management. Excellent communication and presentation skills, comfortable engaging audiences of varying sizes. Ability to multitask and deliver projects efficiently in a fast-paced environment. Proficient at communicating across diverse internal and external stakeholders. Preferred Skills Experience with cloud service providers and consulting engagements. Familiarity with incident management, escalation handling, and risk mitigation. Strong organizational, leadership, and problem-solving skills. Qualification : Bachelors Degree in Computer Science or related field

DevOps Engineer (Fresher) Location: Noida Experience: Fresher Job Type: Full Time Roles & Responsibilities: Gain a basic understanding of Linux/Unix operating systems. Learn and use scripting languages such as Bash, Python, or Shell. Familiarize yourself with version control systems like Git. Understand CI/CD concepts and tools such as Jenkins or GitLab CI. Explore cloud platforms such as AWS, Azure, or Google Cloud. Develop problem-solving skills and a willingness to learn new technologies. Work effectively in a team environment, demonstrating good communication skills. Required Skills: Basic knowledge of Linux/Unix systems. Familiarity with scripting languages (Bash, Python, Shell). Understanding of CI/CD tools and processes. Basic knowledge of cloud platforms (AWS, Azure, Google Cloud). Strong problem-solving skills and eagerness to learn. Good communication and teamwork abilities. Ideal Candidate: A fresher interested in starting a career in DevOps and cloud technologies. Quick learner with a keen interest in working with cutting-edge technologies. Team-oriented, with a proactive approach to learning and growth. Strong interest in understanding CI/CD pipelines, scripting for automation, and cloud infrastructure. This is a fantastic opportunity for a fresh graduate looking to kickstart their career in DevOps and cloud technologies. You'll be joining a dynamic team, working on various cloud platforms and DevOps tools while gaining hands-on experience in the field.

Position Summary This role consists of managing the bank relationship of the Allianz Partners legal entities, by selecting the Banks & monitoring their performance, by defining the bank account infrastructure and by ensuring the proper implementation of bank telematics services. Key Result Areas Bank Relationship Management Selection of the banks and other partners, Negotiation and signing of Contracts, Banking Performance Monitoring, Banking Fees Monitoring, Bank Account Infrastructure: Definition of Bank Account Infrastructure for each legal entity, Opening & Closing of Bank Accounts Regular Circularization on bank accounts Bank Telematics management. Definition of telematics services required to perform tasks related to payment/collection, cash management and banking reconciliation. Request of the services to the providers, Telematics Service Performance Monitoring Key Skills Efficiency Strong analytical skills. Ability to synthesize. Ability to consolidate large volume of data into structured and simple outputs. Ability to arbitrate and prioritize. Ability to interact with all levels of the organization. Solutions and results oriented. Openness and flexibility to address challenges from various perspectives in order to find the best possible way to manage the challenge. Accountability Capacity to learn. Ability to undertake initiative. Customer service. Ability to innovate and seek for advances in technology and practices. Communication Excellent written and verbal communication. Networking skills: Ability to liaise with members of other functions. Ability to work and communicate with different cultures, levels and organizations world-wide. Finance Finance Acumen Treasury Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

IT Security Manager General Purpose: Security leader with a background in AWS and cloud Security. A successful candidate will have excellent written and verbal skills, be organized, and have expert level skills in the field of IT and Cloud Security. You will help define and enforce our security policies and procedures. You must have demonstrable experience and skills in Cloud based security and have managed and built successful security operations in the past. You must be capable of leading from the front lines, this position requires both hands on technical experience as well as management skills. Reporting to the Director of Information Technology, you will be responsible for architecting and implementing our IT Security policies. Job Status: Full Time Essential Duties & Responsibilities: Provide leadership and technology vision to the IT Security team Perform internal Security Audits Participate in external Security Audits Document, implement and monitor adherence to IT security standards Assess and improve security metrics Work on improving security tools and operations Monitor and manage IDS, vulnerability scanning & assessments Work as DPO (Data Privacy Officer) for the company Create awareness in the company on Security, Privacy and compliance requirements Ensure security and privacy training for staff involved in data processing Conducting security and privacy audits to ensure compliance and address potential issues proactively Serving as the point of contact between the company and clients for privacy controls Log aggregation and analysis Manage Anti-Virus Address security and data breach related issues and incidents Minimum Requirements: CISSP, Security+ or equivalent certification 10+ years of Cyber Security experience 5+ years of IT management experience 5+ years of AWS experience 3+ years of experience with Identity & Access Management tools 10+ years of Linux & Windows Security administration Experience with managing Cloud and Container Security Experience with Network and Application penetration testing Experience with Vulnerability scanners, IDS and IPS deployment and monitoring Experience with SIEM tools Experience in developing, documenting and implementing security standards Experience with Security Automation and Orchestration tools Experience with Incident Response & Management, Vulnerability Management, Patch Management Experience managing security operations and teams Ensure Customer Satisfaction Ensure success and be accountable for individual product/project Accountable for Quality of the product/project and deliverables Drive Continual improvement programs to bring organization efficiencies process, tools, skills etc. Represent as appropriate in Inspections and Audits (External and Internal) and drive action plans to closure Ensure deep dive conduct of RCAs and ensure CAPAs to closure Ensure a metrics driven organization Additional Qualifications: Experience with Datadog or equivalent monitoring tools (Logz.io, Splunk, Nagios, SumLogic) Experience with practices such as Change Management and Configuration Management Experience with Infrastructure as Code and tools such as Chef, Ansible, Puppet Experience hardening Operating Systems and Applications (Centos, RHEL, Ubuntu, Windows) Endpoint security management Experience working in GxP environments Experience with practices such as Change Management and Configuration Management

Job Title: AS400 (iSeries) Administrator Job Summary We are looking for an AS400 (iSeries) Administrator to provide L3 support, incident management, and service improvements while ensuring adherence to quality standards, regulatory requirements, and company policies. The role requires working in US time zones, and candidates may be offshore-based or located in Mexico. Key Responsibilities System Administration & Support: Independently resolve tickets and ensure adherence to SLA requirements (volume & time). Provide L3 level support and manage incident & problem resolution. Ensure First Call Resolution (FCR) and minimize rejected resolutions or reopened cases. Service Management & Continuous Improvement: Contribute to Service Improvement Plans and Knowledge Base Management. Participate in proposal creation to drive service enhancements. Support on-call escalations and ensure high customer satisfaction (CSAT). Training & Hiring Contributions: Train new hires and mentor junior analysts. Conduct interviews and participate in hiring drives. Required Skills & Experience Technical Skills: Expertise in AS400 (iSeries) administration. Strong understanding of incident & problem management. Soft Skills: Ability to work independently and resolve escalations efficiently. Strong customer focus with experience in client engagement & CSAT improvement. Excellent communication and mentoring skills.

Job Information: Work Experience: 4-5 years Industry: IT Services Job Type: FULL TIME Location: Mohali/Noida/Bangalore Overview: We are seeking a dynamic and skilled DevOps Professional to lead and contribute to cutting-edge projects focusing on multi-tenant SaaS architecture, Kubernetes-based microservices, and cloud-native solutions. The role will include designing scalable infrastructure, automating deployment pipelines, and improving performance and efficiency while ensuring compatibility with modern cloud technologies. Key Responsibilities: Infrastructure Design and Automation Architect, implement and maintain a multi-tenant SaaS solution leveraging Kubernetes namespaces and container orchestration tools. Develop and optimize CI/CD pipelines using tools like Jenkins, and GitHub Actions. Transition legacy applications to cloud-native, containerized microservices architectures. Scalability and Auto-Scaling Design and implement auto-scaling solutions using Kubernetes tools like Karpenter or EKS Managed Node Groups. Monitor and enhance system performance by analyzing resource utilization and scalability. Database and Application Management Work with multi-schema databases (MySQL, PostgreSQL, Oracle) to support shared hardware architecture. Ensure seamless tenant onboarding using dynamic namespace configuration and environment variables. Cloud Platform Expertise Use AWS services and tools effectively. Prepare architecture for AWS Marketplace using best practices in cloud hosting and deployment. Collaboration and Documentation Participate in workshops for product understanding and scope definition with stakeholders. Maintain detailed documentation of designs, deployment models, and architectural enhancements. AWS Well-Architected & FTR Compliance Hands-on experience conducting AWS Foundational Technical Reviews (FTR) for AWS Marketplace listings. Strong understanding of AWS Well-Architected Framework best practices, including security, reliability, and operational excellence. Proficiency in IAM, encryption, logging, monitoring, disaster recovery (DR), and cost optimization strategies required for FTR compliance. Ability to implement AWS security controls, perform self-assessments, and ensure AWS Marketplace solutions meet AWS guidelines. Technical Requirements: Must-Have Skills Strong expertise in Kubernetes. Hands-on experience with Infrastructure as Code tools like Terraform. Proficiency in CI/CD pipelines and automation. Knowledge of multi-tenant architectures and namespace-based service segregation. Experience with SaaS deployments on cloud platforms like AWS. Preferred Skills Familiarity with databases such as MySQL, PostgreSQL, and Oracle, and expertise in multi-schema configurations. Experience with auto-scaling and dynamic resource allocation. Knowledge of microservices architectures. Exposure to AI/ML-powered infrastructure enhancements for predictive scaling and optimization. Soft Skills Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Proactive and detail-oriented approach to project management. Qualifications Bachelor s degree in Computer Science, Engineering, or related field. Certifications in AWS (Solutions Architect or DevOps Engineer) and Kubernetes (CKA or CKAD) are highly desirable. Expectations, but not limited to: Transition monolithic applications to a multi-tenant, containerized architecture with a focus on efficiency and cost-effectiveness. Implement auto scaling solutions to support dynamic workloads in telecom and SaaS industries. Contribute to phase-based deployments with a clear roadmap, focusing on shared and pooled deployment models. Qualification : Bachelors degree in Computer Science, Engineering, or related field.

Who are we: RxLogix is a global pharmacovigilance company providing cutting-edge software solutions designed to streamline pharmacovigilance processes, increase compliance, drive efficiency, productivity, excellence, and quality across the entire drug safety value chain through a combination of advanced technology and expert consulting. Our team of experts provide valuable insights and guidance to pharmacovigilance and risk management professionals, helping them navigate complex regulatory landscapes and achieve optimal outcomes. We re a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 500+ team members, we re a growing company in an essential sector Saving lives through technology. Learn more here: https://www.rxlogix.com General description RxLogix is seeking a Cyber Risk Management Lead to identify and remediate or mitigate risks. Candidate should have effective task management skills and the ability to communicate effectively. The individual must be able to rapidly respond to security incidents and should have at least 5 years of relevant experience in Cyber security Risk management. Candidates Should have deeper understanding with some hands-on experience on enterprise IT infra components such as O365 suite, advanced firewalls, IPS/IDS/HIPS, routers/switches, VPN, proxy, AV/EDR, DNS, DHCP, multi factor authentication, virtualization, Email systems/security, Web Proxy, WAF, DLP etc. along with cloud environments like AWS (Must), Azure etc. Job Description:- Risk Manager-cyber security: Understanding applicable regulations, guidelines, and industry best practices to manage risk and ensure compliance Developing, maintaining, or auditing security documentation such as policies, standards, and procedures Monitoring security internal control effectiveness for EDR, Email Security, Server security, Cloud security etc Conducting internal security assessments to ensure continued compliance Explaining roles in managing risk to cross team functions and getting buy-in to improve the organizational risk posture Managing SOC 2 Type 2 assessment and provide adequate support for collecting relevant evidence for all relevant controls Should be able to review RFPs (request for proposal) and provide responses for Cyber security related items Manage Risk Governance Implement/govern AWS Cloud and Office 365 Security Manage and support internal and external audits Follow up till closure on audit findings if any Manage dashboards and reports to keep track of priority events for IT and IS Create MOM for Board Meetings Vendor Evaluation for cyber security controls Firewall rules review for On-premises and AWS firewall Security Awareness: Create materials PPT/e-mailers and provide training as needed Incident management and Business continuity CISO dashboard and success reports Meet with business team to understand their business requirements from cyber security perspective Has basic knowledge of audit requirements (SOC2, HIPPA, ISO27001, etc.) Understanding of respective industry best practices (e.g., NIST, ISO, OWASP, ITIL) At least one security certification is strongly preferred, such as Certified Information Security Management (CISM), Certified Risk Information Security Control (CRISC), or Certified Information Systems Security Professional (CISSP) Prior experience of management of technology infrastructure is preferred

Job Description Design, provision and maintain AWS Infrastructure in accordance with compliance and security standards of Rxlogix. Exceptional experience and expertise on AWS Prepare, review, approve and maintain Architecture document for various customers. Interact with Customer Technical teams to gather information and provision infrastructure, in the capacity of Infra Lead Provide design analysis and cost estimation to support sales efforts Act as Subject Matter Expert in addressing and resolving AWS and IT infrastructure issues Extensive knowledge on Automation on Cloud Ensure support for compliance and customer Audits Perform cost effective design changes to reduce cloud spending. Train the team members on the AWS cloud best practices, microservice best practices, components interface best practices and interface methodology. Improve the delivery capabilities by validating and implementing frameworks using latest DevOps tools and technologies. Provide strategic and tactical solutions for technical issues. Active participation in executing AWS cloud related projects initiation to completion Technical Skills Excellent AWS hands on skills, such as Lambda, Cloud Formation or similar (Terraform, SaltStack), SSM, KMS, S3, RDS, EC2, Load Balancers, Route53, etc. Preferably AWS Architect Professional Excellent knowledge on AWS Security, such as AWS Security Hub, Guard duty, Inspector, SGs, NACLs, etc Provision of critical system security by leveraging best practices and prolific cloud security solutions. Network Administration VPC, SG, NACLs, Subnets, VPN, Gateways, Open VPN, IPSec/Site to Site VPN, etc. For cloud environments, establishing new DevOps practices. Managing production infrastructure with Terraform, CloudFormation, etc. Good understanding of CI/CD tools, practices, process & applications like Ansible, Salt, Git, Jenkins, etc. Excellent knowledge on Monitoring/SIEM tools in AWS environments Soft Skills: Must have good analytical and problem-solving skills Excellent written and verbal communication skills Team Leadership exp a must Should have good experience working with customers Preferences: B.Tech./BE from a reputed institute Product/Pharma Company Qualification : B.Tech./BE from a reputed institute

Plasma Computing is a leading Business Intelligence Solutions and IoT Platforms provider with an international reputation of its IoT/M2M, Business Process Automation, Workflows and Big Data Visualization Platforms. Our location is on 3010 Lyndon B Johnson Freeway #1515, Dallas, TX 75324 . We are looking for a brilliant candidate to fill our IT Help Desk Executive position at Plasma. This is a client facing role and requires ability to manage multiple projects, and to work with global teams. Essential Duties and Responsibilities: 1-2 years of IT experience with Help Desk Support. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries/tickets on time either in person or over the phone or via tickets. Write training manuals. Maintain the daily performance of computer systems. Respond to email messages for users seeking help. Ask questions to determine the nature of the problem. Walk the customer through the problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur. Qualification : 1-2 years of IT experience with Help Desk Support.

Company Overview: Plasma Computing is a leading provider of Business Intelligence Solutions and IoT Platforms with a global reputation for excellence in IoT/M2M, Business Process Automation, Workflows, and Big Data Visualization Platforms. Our headquarters is located at 3010 Lyndon B Johnson Freeway #1515, Dallas, TX 75324. Essential Duties and Responsibilities: 1. DevOps Process Management: Design, build, test, and deploy changes to existing DevOps processes. Automate manual processes to improve efficiency and reliability. 2. IT Infrastructure Improvements: Assess the organization s IT infrastructure and implement changes to enhance performance. Maintain and improve the company s cloud infrastructure. 3. Cloud Management: Manage and optimize AWS services (EC2, RDS, EKS, IAM, S3, Route53, Storage Gateway, Lambda, SES, ELB, CloudFront). 4. Containerization & Orchestration: Work with Docker and Kubernetes to streamline application deployment. 5. Monitoring & Troubleshooting: Utilize tools like ELK Stack and Prometheus for monitoring. Respond to incidents and ensure smooth operations of IT systems. 6. Continuous Integration/Continuous Deployment (CI/CD): Establish and manage CI/CD pipelines using Jenkins and GitLab. 7. Technical Support: Provide technical assistance with LAN, WAN, and other systems. Respond to and resolve technical issues for users via email and diagnostic tools. Desired Skills: Core Skills: Linux (Ubuntu) Docker Kubernetes AWS (EC2, RDS, EKS, IAM, S3, etc.) ELK Stack Jenkins GitLab Prometheus Bash, Python, or other scripting languages Preferred Experience: At least 3 years of experience managing AWS instances. Proficient in Docker and Kubernetes. Ability to independently manage infrastructure and handle on-call responsibilities for AWS-related issues. Strong understanding of CI/CD pipelines. Additional Responsibilities (US Office): Basic knowledge of Python and Shell scripting. Install, modify, and repair hardware and software. Run diagnostics to resolve technical problems. Assist in troubleshooting LAN and WAN issues. Communicate effectively with users to identify and resolve problems. Qualifications: Minimum of 5 years of experience in DevOps processes. Strong knowledge of cloud infrastructure, particularly AWS. Expertise in automation, monitoring, and CI/CD pipeline development. This is an exciting opportunity for a skilled DevOps Engineer to contribute to innovative projects in a dynamic and collaborative environment. If you have the technical expertise and a passion for DevOps, we encourage you to apply! Qualification : Bachelor/Master Degree

Job Summary: As a Cloud Architect, you will be responsible for designing, architecting, and implementing solutions using Microsoft Azure services combined with various open-source and enterprise management solutions (such as Backup, Monitoring, Automation, etc.). You will collaborate with clients to define the technical architecture for Public Cloud Platforms (isolated public or hybrid). Additionally, you will support the implementation and consulting efforts for Enterprise Application Infrastructure and performance/availability life cycles. Key Responsibilities: Architecture and Design: Architect and design comprehensive cloud solutions using Microsoft Azure and integrate open-source/enterprise management tools to meet client requirements. Work with clients to define the technical architecture for public cloud platforms, including public isolated or hybrid cloud environments. Cloud Platform Management Solutions: Implement management solutions to support the Public Cloud Platform. Leverage your expertise in system integration, automation, and custom scripting technologies to optimize cloud performance. Scripting and Automation: Utilize scripting technologies (PowerShell, Perl, Shell, VB Scripting, Batch) for automation tasks, system integration, and cloud service orchestration. Server Builds and Maintenance: Oversee the build and configuration of both Windows and Linux servers for cloud solutions. Work on performance and availability lifecycle management of enterprise applications and infrastructure. Networking and Infrastructure: Ensure a strong understanding of cloud networking, virtualization technologies like VMware, and server hardware such as UCS, SUN, DELL, and HP. Integrate and optimize services for infrastructure management and remote management. Security and Compliance: Manage security-related concerns, including load balancers, security certificates, IIS, MS Clustering, and patch management (WSUS). Incident and Ticket Management: Provide support for on-call escalations, performing root cause analysis to resolve issues effectively and within SLA. Ensure timely resolution of tickets, adhering to agreed SLA for ticket volume and response time. Knowledge Base and Training: Maintain and update knowledge base articles, participate in team training, and mentor junior analysts and freshers. Client Relationship Management: Ensure a positive customer experience, aiming for First Call Resolution (FCR) and minimal case reopenings or rejected resolutions. Contribute to customer satisfaction (CSAT) by providing excellent support and resolving issues quickly. Skills and Experience Required: Public Cloud Knowledge: Extensive experience with Public Cloud Platforms (especially MS Azure). MS Azure Expertise: In-depth knowledge of MS Azure services and capabilities. Scripting Skills: Strong proficiency in PowerShell, Perl, Shell, VB Scripting, Batch, and other scripting technologies for automation and system integration. Windows/Linux Server Builds: Solid experience in building and maintaining both Windows and Linux servers in cloud environments. Cloud Networking & VMware: Strong understanding of cloud networking principles and VMware infrastructure (at least version 5.5). Infrastructure Management: Familiarity with UCS infrastructure, hardware from SUN, DELL, HP, and MS clustering. Security & Certificates: Knowledge of load balancing, security certificates, IIS configuration, and patch management (WSUS). ITIL Process: Knowledge of ITIL processes, including ticketing, problem management, change management, and emergency change processes. Client-Facing Experience: Proven ability to work with clients to gather requirements and define solutions, ensuring customer satisfaction and minimal case reopenings. Qualification : Bachelor of Technology

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Responsible for Production Support & Operation of LifeSys Platform Responsible for client communication on critical issues. Participate in monthly governance/operations discussions with stakeholders Responsible for all internal KPI and external client SLA's for operations and Production Support scope Work with support team across regions (US, Canada and India) for resolutions of tickets and identifying permanent fix. Liaise with internal & external clients for weekly, bi-weekly and quarterly meetings / reports Works with internal Admin leadership for peak-season readiness Join weekly CAB meetings to review and approve the changes Join weekly project release meetings to review project elevations planned and arrange appropriate teams for support for post production validations Support sales / CE/CDE s on the upcoming new deals and provide appropriate information on estimation from support perspective. Generate monthly KPI and SLA reports and share with respective client stakeholders Participate in High Severity calls with SMOC and internal teams for logical closure of issues About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Technical Manager Location: Noida Experience: 8 10 years About the Role We are looking for an experienced Technical Manager to lead and oversee software development projects, drive technology initiatives, and mentor a high-performing development team. This role requires hands-on expertise in modern web technologies, a deep understanding of development processes, and the ability to manage both people and technical challenges in a fast-paced environment. Key Responsibilities Lead the architecture, design, and development of scalable software solutions using modern technologies such as PHP, MySQL, XML, Zend, JavaScript, JQuery, and Cloud platforms. Provide technical direction and mentorship to the development team throughout the project lifecycle design, development, testing, deployment, and maintenance. Ensure adherence to best practices in coding standards, documentation, code reviews, unit testing, and development methodologies. Oversee configuration management, bug tracking, troubleshooting, and ticketing systems. Collaborate with stakeholders to define technical requirements and ensure alignment with business goals. Facilitate release planning and deployment, ensuring timely and high-quality delivery. Identify and resolve technical issues swiftly to maintain project momentum. Conduct training sessions and technical workshops to upskill team members. Present project updates, technical proposals, and performance reports to senior leadership. Contribute individually to high-impact projects while also managing overall team productivity and morale. Skills & Requirements 8 10 years of experience in enterprise software development or a tech-driven organization. Strong understanding of software systems, client/server architecture, and cross-platform compatibility. Excellent troubleshooting and analytical skills with hands-on experience in modern development tools. Demonstrated leadership in managing software teams and delivering complex technical solutions. Proficiency in SDLC processes, Agile methodologies, and version control/configuration management systems. Strong verbal and written communication skills able to articulate technical concepts to non-technical stakeholders. Ability to think strategically and make data-driven technical decisions under pressure. Preferred Qualifications Experience with cloud infrastructure and DevOps practices. Exposure to frontend frameworks or mobile platforms is a plus. Background in mentoring teams and building scalable, secure applications. If you're passionate about leading technology teams, love solving complex problems, and want to make an impact we d love to connect with you.

Account Manager Location: Noida Experience: 2 4 years Role Overview We are seeking a proactive and customer-focused Account Manager to manage end-to-end client relationships and ensure maximum satisfaction and value delivery throughout the customer lifecycle. You will be the primary point of contact, supporting clients to achieve optimal results with our Hotelogix services. Key Responsibilities Own the entire client relationship from contract signing through account setup, training, go-live, and ongoing support. Conduct customer training sessions, refresher programs, and assist during the onboarding and go-live phases. Monitor customer usage and performance to identify opportunities for increased engagement and ROI. Proactively reach out to customers to provide business support and ensure their success with our services. Escalate customer concerns or potential risks to the Head of Global Support promptly. Build and nurture win-win relationships with new and existing clients. Coordinate with customers on renewals, payments, and contractual matters. Participate in regular account reviews with senior management to discuss service issues, revenue, profitability, and action plans. Maintain and adhere to internally defined SLA targets and contribute to process improvement initiatives. Adapt quickly to new technologies, processes, and organizational changes. Skills & Requirements Minimum Graduate with 2+ years experience in customer support, service, or account management. Strong analytical, organizational, and interpersonal skills. Excellent communication abilities with a customer-centric mindset. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to multitask and thrive in a fast-paced environment. Professional, get-it-done attitude with high work ethics. If you re passionate about building strong client relationships and delivering exceptional service we want to hear from you!

Executive Setup & Integration Location: Noida Experience: 8+ years Role Overview We are seeking a detail-oriented and experienced Executive Setup & Integration professional to manage the setup, maintenance, and integration of Property Management Systems (PMS), Point of Sale (POS), and Central Reservation Systems (CRS). You will play a critical role in technical analysis, problem-solving, and ensuring smooth integration aligned with operational goals. Key Responsibilities Lead and actively participate in the setup and ongoing maintenance of PMS, adapting functional interfaces to meet technical and operational requirements. Perform in-depth technical analyses and evaluations to support seamless integration between PMS, POS, and CRS platforms. Proactively investigate and resolve operational issues related to PMS, POS, and CRS either independently or as part of the PMS team. Serve as the primary PMS, POS & CRS liaison with Account Managers, managing complex issues and aligning priorities. Support cost management efforts by minimizing through-life costs of PMS systems and driving affordability initiatives. Coordinate system and equipment management within assigned areas to ensure consistent integration performance. Apply expertise in modern cloud-based PMS platforms, including control and integration capabilities. Utilize knowledge of Online Travel Agents (OTA) and Global Distribution Systems (GDS) to enhance integration effectiveness. Align integration activities with master programs, managing risks and opportunities while ensuring value for money. Make informed integration decisions within scope and collaborate with PMS Integration Management for approvals. Take ownership of assigned tasks, delegating to resources as needed while maintaining accountability. Demonstrate experience across multiple phases of the setup and integration lifecycle with a strong understanding of adjacent processes and lifecycle challenges. Skills & Requirements Bachelor s degree or equivalent. Minimum 8 years of experience in support, service, or integration roles within the hospitality or related technology sectors. Strong analytical, organizational, communication, and interpersonal skills. Adaptable to new processes, technologies, and organizational changes. Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook). Ability to work effectively in a multitasking, fast-paced environment. Professional, proactive get-it-done attitude with strong work ethics. If you have a passion for technology integration and delivering seamless hospitality solutions, this is the role for you! Qualification : Bachelors degree or equivalent