Incident Resolution Jobs in Chennai

Designation: Windows Server Administrator Location: Chennai Experience: 1+ Year Qualification: Any Graduation Employment Type: Full-Time Job Summary We are looking for a proactive Windows Server Administrator to join our IT operations team. The ideal candidate will have 1-2 years of hands-on experience managing Windows Server environments, with solid expertise in Active Directory, DNS, IIS, Group Policy, PowerShell scripting, and system security. You will be responsible for maintaining, supporting, and enhancing our server infrastructure, ensuring its reliability, security, and optimal performance. Key Responsibilities Windows Server Administration: Manage and maintain Windows Server environments (2016, 2019, 2022). Perform routine monitoring, patching, and system updates. Troubleshoot server-related issues to minimize downtime and disruptions. Active Directory Management: Administer Active Directory: create, modify, delete user accounts, groups, OUs, and GPOs. Manage domain controllers and assist with domain migrations and replication. Implement and maintain Group Policy Objects for user and computer management. DNS and DHCP Configuration: Configure and manage DNS servers for network name resolution. Troubleshoot DNS-related issues and enhance DNS security. Support DHCP services for IP address management. Web Server Administration (IIS): Manage Internet Information Services (IIS) for web hosting. Monitor and troubleshoot IIS for performance, security, and availability. PowerShell Scripting and Automation: Develop and maintain PowerShell scripts to automate administrative tasks (user provisioning, server monitoring, reporting). Write custom scripts to improve system efficiency and security. Security Management: Apply security best practices to protect systems, networks, and data. Monitor security events, identify vulnerabilities, and conduct risk assessments. Support security audits, patch management, and compliance efforts. Backup and Recovery: Ensure regular backup procedures are followed and verified. Maintain disaster recovery plans and conduct periodic tests. Collaboration and Documentation: Collaborate with IT teams and departments on infrastructure projects. Maintain detailed documentation of server configurations, processes, and troubleshooting guidelines. Required Skills & Qualifications 1-2 years experience in Windows Server administration (2012/2012-R2/2016/2019/2022). Hands-on expertise in Active Directory, DNS, IIS, and Group Policy management. Proficiency in PowerShell scripting for automation and operational efficiency. Strong understanding of system security principles (patching, access control, vulnerability management). Familiarity with OS architecture and system components. Experience with server backups, disaster recovery, and high availability systems. Excellent troubleshooting and analytical skills. Good communication skills and ability to work collaboratively in a team environment. Qualification : Any Graduation

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Engineering Manager Location: Chennai, India Experience: 15+ Years Qualification: Graduate / Post Graduate Engineering in Computer Science from premier global institutes Job Purpose: We are seeking a deeply technical and hands-on Engineering Manager to lead a high-performing team of 10-15 engineers. You will architect, design, and build scalable platforms that empower customers and internal developers to create and deploy innovative applications. Collaborating closely with program managers, visual designers, and external partners, you will drive the creation of intuitive web and mobility-based user experiences and backend platforms. You will also contribute to engineering systems and tooling to enhance team agility, accelerate delivery, and maintain world-class enterprise products. Comfortable in ambiguous and evolving environments, you will prioritize data-driven iteration, rapid learning from customers, and delivering optimal design solutions. Key Responsibilities: Lead and mentor a team of engineers, fostering technical excellence, collaboration, and continuous learning. Drive end-to-end delivery of features with speed, quality, and measurable impact on the business. Provide hands-on technical leadership in architecture, coding, design, incident resolution, and compliance (security, privacy, accessibility). Act as the go-to expert in your area, supporting your team to solve complex technical challenges. Manage team communication, set clear expectations, negotiate dependencies, and resolve conflicts effectively. Translate shifting business goals into prioritized, actionable plans with clear milestones. Oversee resource allocation to maximize team agility and quality output. Champion employee engagement, talent growth, retention, and a positive team culture. Collaborate closely with cross-functional teams including product management, design, development, and QA. Identify and invest in improvements to technology, processes, and continuous delivery practices to boost productivity. Promote best practices and foster a culture of efficiency and innovation throughout the development lifecycle. Required Skills & Experience: Graduate or Post Graduate degree in Computer Science from a premier engineering institute (global ranking preferred). 8+ years of professional software design and development experience, including coding in C/C++, C#, Java, JavaScript, or Python. 3+ years of people management experience leading technical teams. Hands-on experience with large-scale, high-volume services, service-oriented architectures, and cloud-based systems (Azure or equivalent preferred). Strong knowledge of secure software design, enterprise design patterns, and the ability to contribute to both design and coding. Excellent verbal and written communication skills, with the ability to inspire and align teams around a shared vision. Proven ability to collaborate across groups and disciplines in fast-paced, ambiguous environments. Demonstrated commitment to mentoring and growing junior engineers. Analytical, problem-solving, rapid prototyping, debugging, and decision-making capabilities. Positive team player with adaptability and agility in development approaches. Qualification : Graduate / Post Graduate Engineering in Computer Science from premier global institutes

Job Title: Global Application Support Head Temenos Core & Mobile Banking Location: Chennai, India Job Type: Full Time Experience: 15+ years in Banking IT Services with at least 8 years in post go-live support leadership role, including hands-on experience with Temenos SaaS. Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services. Required Skills & Experience: Minimum 8 years of post go-live support experience in banking applications (preferably in leadership role). Hands-on experience in supporting Temenos SaaS environments is essential. Strong expertise in Temenos Transact and/or Infinity platforms in live operations. Familiarity with SaaS deployment lifecycle. Excellent understanding of banking operations, regulatory compliance, and audit readiness. Proven ability to manage support operations with data privacy and GDPR compliance. Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy). Skilled in incident, problem, and change management aligned to ITIL practices. Strong communication, customer handling, and crisis resolution skills. Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus. Education: Bachelor s degree in Engineering, Computer Science, or a related discipline. ITIL certification is required. Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage. Reporting Line: Reports to: Global Head of Temenos Implementations Be a pivotal part of our global banking support practice trusted by top-tier banks for production excellence and regulatory integrity. You ll lead the charge in delivering a reliable, secure, and compliant post go-live experience in today s cloud-first core banking landscape. Qualification : Bachelors degree in Engineering, Computer Science, or a related discipline

Job Title: Engineering Manager Location: Chennai Business Unit: Corporate Function Function: Information Technology Experience: 7-10 years Education: Graduate: B.E. (Computer Science, Information Technology) from Tier I/II Institutes Post-Graduate: Any Job Purpose: As an Engineering Manager, you will lead a team of engineers to develop scalable, secure, and reliable banking systems that power various banking services, including account opening, asset & liability management, wealth management, and payments. You will define engineering strategies, drive the technical roadmap, and manage priorities across cross-functional teams to deliver high-impact business solutions. Roles & Responsibilities: Technical Leadership & Architecture: Define the product and service evolution roadmap in collaboration with product owners & business stakeholders. Lead a team of engineers to build and maintain microservice-based applications. Develop and enforce coding standards, guidelines, and best practices. Ensure adherence to SOA architecture principles and web service standards (WSSE, XML, SOAP, WSDL, XSD, UDDI, REST). Oversee database design & management for relational (Oracle) and NoSQL (MongoDB) databases. Project & Agile Management: Drive Agile methodologies for efficient project execution and delivery. Ensure seamless production rollouts using blue-green & canary deployment strategies. Oversee CI/CD pipeline management, ensuring strict adherence to quality gates. Manage application support & incident resolution to maintain system uptime and reliability. Quality & Code Management: Perform code reviews to ensure scalability, security, and maintainability. Implement robust testing methodologies to maintain high-quality deliverables. Maintain enterprise integration standards with Java/Golang, Spring Boot, REST APIs, and XML/JSON data formats. Innovation & Continuous Improvement: Stay updated on modern JavaScript frameworks/libraries like Vue.js, React, or Angular. Drive process automation and engineering excellence to enhance development efficiency. Foster a culture of innovation, collaboration, and technical excellence within the team. Key Skills & Competencies: Strong project management skills, attention to detail, and excellent communication. Expertise in Java/Golang, Spring Boot, REST APIs, XML, JSON, XSLT. Experience with relational (Oracle) and NoSQL (MongoDB) databases. Understanding of front-end technologies (Vue.js, React, or Angular). Be part of a high-impact technology team in the banking sector. Work on cutting-edge digital banking solutions. Lead innovative projects with a focus on security, scalability, and automation. If you have the passion to build the best banking systems in the world, we d love to hear from you!

About Arcadia: Arcadia is at the forefront of tackling the climate crisis by empowering energy innovators and consumers. Our cutting-edge software and APIs are helping transform the outdated energy systems into a decarbonized, data-driven network. Arcadia's mission, launched in 2014, is to break the fossil fuel monopoly and unlock clean energy options for consumers and businesses. Today, we are expanding even further with the Arcadia Platform, a SaaS solution enabling developers to create custom, personalized energy experiences. Join us in building a clean energy future. What We re Looking For: We are seeking a skilled L2 Engineer with at least 2 years of experience to provide on-call support during US hours. The role requires a proactive, detail-oriented individual who will monitor dashboards, detect issues, and take immediate action to resolve incidents. The L2 Engineer will play a critical role in ensuring business continuity by swiftly addressing incidents that impact operations. Key Responsibilities: Dashboard Monitoring: Regularly monitor dashboards and alert systems like Datadog and Sentry to detect anomalies and potential issues in real-time. Incident Management: Proactively identify and escalate incidents by raising Jira tickets, categorizing issues by urgency and business impact. Immediate Issue Resolution: Utilize strong debugging skills to diagnose and resolve high-priority issues swiftly, minimizing business disruptions. Documentation: Maintain clear records of incidents, resolutions, and processes to improve team efficiency and knowledge sharing. Collaboration: Work closely with internal teams, clearly communicating incident details and coordinating prompt resolutions. Required Skills and Qualifications: 2+ years of experience with Python for troubleshooting, scripting, and automation. Proficient in SQL scripting to effectively query and troubleshoot databases. Strong debugging and problem-solving skills to address technical issues efficiently. Experience with monitoring tools like Datadog and Sentry for effective issue detection. Proficient in using Jira to raise, manage, and track incident tickets. Excellent communication skills for documenting incidents and coordinating with cross-functional teams. Preferred Qualifications: Previous on-call support experience, particularly in environments where downtime has critical business implications. Familiarity with JavaScript and Ruby on Rails for enhancing monitoring and automation capabilities. Knowledge of incident management best practices, including SLAs and escalation procedures. Experience with Amazon Aurora, PostgreSQL, and Snowflake for data management. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with recognition and rewards. Quarterly team engagement activities and opportunities for recognition. Learning and development programs to foster professional growth. A supportive engineering culture that emphasizes diversity, empathy, teamwork, and efficiency. Why Arcadia? At Arcadia, we value diversity and individuality. We believe that diverse perspectives are crucial to our collective success in creating a clean energy future. As part of our commitment to inclusion, we provide reasonable accommodations for individuals with disabilities during the application or interview process. While we are unable to consider candidates requiring visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. How to Apply: If you're ready to contribute to a clean energy future and are excited to join a passionate team of innovators, we encourage you to apply. Arcadia welcomes diverse candidates and is eager to see how your unique skills and experience can enhance our mission.

Job Role Lead DevOps Engineer will be responsible for building, configuring, monitoring, and troubleshooting cloud native applications on Azure Cloud Platform. All customer-facing and internal cloud platform elements will be required to be monitored to maintain service levels in line with customer SLAs and KPI s. What you'll be responsible for? Adapting to existing cloud infrastructure and proposing alternatives where required Understand requirements, processes & strategize scaling applications to support new launches Identifying and addressing risks to applications while maintaining application health Coordinating with Technical Teams to identify and handle root cause of issues on cloud Proposing cost saving and optimization measures for applications deployed on cloud platforms Building Docker images, creating Kubernetes manifest files and Helm Charts Platform monitoring, troubleshooting and resolution of issues on Azure (L2 support) Adherence to process compliance & ensuring platform reliability Competencies: The position must have the following competencies: Strong Hands-on experience on On Prem, Azure Platform & Azure DevOps (VSTS) Source Code Management (Git & GitHub) Expertise in Containerization using Docker & orchestration using Kubernetes Good experience using automation tools like Azure ARM templates & PowerShell Monitoring tools such as Prometheus, Loki, Grafana Strong knowledge in Linux Shell scripting and Linux OS commands Helm Package Manager and Helm charts Good understanding of Azure CLI, networking and Security Good knowledge on Azure PaaS components and customization Team Player with understanding of Agile development processes Excellent interpersonal, verbal and written communication skills Qualification and other skills What you'd have? B.E/B.Tech/M.E/M.Tech/MCA (IT, CSE, ECE) with Good Communication Skills 10 + year of experience in Cloud and DevOps, preferably On Prem & Microsoft Azure Experience in setting up build and deployment pipelines (On prem & Azure DevOps) Experience in K8s, AKS, Docker and Helm, ARM templates Strong Knowledge on Git, Linux OS, shell scripting & PowerShell Prior working experience on monitoring tools like Prometheus, Grafana, Loki and Promtail will be added advantage Strong understanding of IaaS, PaaS and SaaS cloud models. Why join us? Impactful Work: Play a pivotalrole in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated Qualification : B.E/B.Tech/M.E/M.Tech/MCA (IT, CSE, ECE) with Good Communication Skills

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Denial Coding Auditor Location: Chennai Experience: Minimum 4-8 Years Job Summary We are seeking an experienced Denial Coding Auditor to analyze coding-related denials, identify root causes, and recommend effective resolutions. The role involves collaborating closely with Accounts Receivable (AR), coding, and compliance teams to enhance first-pass claim resolution and reduce denials. Key Responsibilities Conduct thorough reviews of denied claims to audit coding accuracy and adequacy of clinical documentation. Identify denial trends such as medical necessity issues, bundling errors, and modifier misuse. Recommend coding corrections and documentation improvements to prevent recurring denials. Work collaboratively with AR and appeal teams to facilitate timely and effective denial resolution. Support internal audits, compliance reviews, and quality improvement initiatives related to coding and denials. Qualifications Certified Coding Auditor credentials preferred (CPC-A, CPMA, or CCS-P). Minimum 3 years of experience in surgical coding and coding audits. Expertise across multiple surgical specialties and thorough knowledge of coding regulations and payer policies.

Job Title: General Manager Quality / Safety (QEHS) Location: Chennai Experience: 15 25 years Education: B.E. / B.Tech / M.E. / M.Tech with QEHS Certification Job Summary We are looking for a seasoned professional to lead the Quality, Environment, Health & Safety (QEHS) functions across our organization. The role involves developing, implementing, and overseeing safety initiatives, compliance programs, training modules, and quality policies to ensure a safe and compliant work environment across infrastructure and project sites. Key Responsibilities Lead the organization s QEHS strategy, ensuring adherence to industry standards and regulatory requirements. Oversee all EHS (Environment, Health & Safety) activities, including safety audits, risk assessments, and incident investigations. Drive safety initiatives, enforce safety policies, and maintain a culture of continuous improvement in safety performance. Design and implement safety training programs for employees and contractors at all levels. Ensure statutory and regulatory compliance related to workplace safety and environmental standards. Collaborate with project, engineering, and operations teams to integrate safety and quality into every stage of the project lifecycle. Maintain and enhance the company s quality management systems and certifications (ISO, OHSAS, etc.). Monitor QEHS performance metrics and present regular reports to senior leadership. Manage and lead cross-functional teams during internal and external audits. Ideal Candidate Profile Engineering degree (B.E. / B.Tech / M.E. / M.Tech) with a recognized QEHS certification (e.g., NEBOSH, IOSH, ISO Lead Auditor, etc.). 15 25 years of experience in QEHS roles, with a strong background in infrastructure, construction, or renewable energy sectors. Proven managerial experience in leading safety initiatives, compliance programs, and safety culture development. In-depth knowledge of national and international safety standards and quality frameworks. Excellent leadership, training, communication, and team-building skills. Ability to handle multiple projects and stakeholders with a proactive and detail-oriented approach. Qualification : B.E. / B.Tech / M.E. / M.Tech with QEHS Certification

Job Title: Senior Technical Engineer Cloud Location: Chennai Experience: 3 5 Years Position Overview: We are looking for a skilled and self-driven Senior Technical Engineer Cloud to design, maintain, and optimize cloud-based infrastructure across various environments including Development, Testing, UAT, and Production. The ideal candidate will have hands-on experience with AWS, Azure, and GCP, solid system administration skills, and a strong grasp of cloud-native design patterns, automation, and DevOps best practices. Key Responsibilities: Design and implement best-practice cloud architectures for various deployment environments (Dev, Test, UAT, Prod). Manage and maintain cloud infrastructure and shared services across AWS, Azure, and GCP platforms. Provide system administration support (Linux/Windows), including configuration, troubleshooting, and automation. Take ownership of production environments, including upgrades, releases, and incident management. Troubleshoot issues across cloud infrastructure, networking, shared services, and application stacks. Participate in on-call rotations to ensure high availability and performance of cloud infrastructure. Manage licensing, monitoring, and performance of various cloud-based services. Develop and manage automation scripts using tools such as Terraform and PowerShell to improve efficiency and reduce manual work. Provision and manage key AWS resources: EC2, Load Balancers, Route 53, EBS, VPCs, along with Linux/Windows servers, IIS, and firewall rules. Propose and implement performance, cost, and security optimizations for cloud environments. Administer Kubernetes clusters, especially AKS, including setup of HPA (Horizontal Pod Autoscaler) and VPA (Vertical Pod Autoscaler). Implement CI/CD pipelines and workflows using industry-standard tools. Integrate monitoring and logging tools such as Prometheus and Grafana for real-time metrics and analysis. Develop and maintain infrastructure for Azure Synapse, Databricks, Azure Data Factory, including performance tuning. Automate scheduling of services (e.g., Azure VM, Synapse, SQL Pools) using Azure Automation Accounts. Create and manage alerts and diagnostic settings via scripts for continuous monitoring of all resources. Desired Candidate Profile: Bachelor's degree in Computer Science, Engineering, or a related field. 3 5 years of hands-on experience in cloud infrastructure management. Strong expertise in AWS, Azure, and optionally GCP. Proficiency in Linux/Windows administration, cloud automation, and scripting. Practical experience with Terraform, PowerShell, Kubernetes, and CI/CD tools. Knowledge of cloud security, cost optimization, and performance tuning. Familiarity with monitoring tools and log analytics platforms. Excellent problem-solving skills and a proactive mindset. Strong communication and collaboration skills. Qualification : Bachelor's degree in Computer Science, Engineering, or a related field

Junior Scrum Master Location: Chennai, Tamil Nadu, India Essential Duties: Guide the team and organization on effectively using Agile/Scrum practices and values to deliver customer delight. Coach the team to maximize self-organization and fill intentional gaps in Agile/Scrum frameworks. Identify and remove impediments, or facilitate their removal by engaging the right stakeholders. Foster a trusting and safe environment where team members can raise problems without fear of blame or judgment, focusing on healing and problem-solving. Ensure the team remains focused on sprint goals and PI objectives, providing support to achieve them. Facilitate work progress without coercion, assigning, or dictating tasks. Lead discussions, decision-making, and conflict resolution effectively. Assist in internal and external communication, enhancing transparency and information flow. Support and educate the Product Owner in backlog grooming and maintenance. Serve the team using a servant leadership style, leading by example. Utilize Agile metrics proficiently and coach the team on delivery measurement. Required Skills / Experience: 6-8 years of IT industry experience. Minimum 2 years of hands-on experience as a Scrum Master with a software development team rigorously following Scrum principles, practices, and theory. Strong knowledge and skills in servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and transparency. Familiarity with various Scrum event facilitation techniques. Ability to perform independently as an individual contributor. Excellent communication, mentoring, collaboration, and coordination skills across multiple Agile teams. Experience with Agile toolsets (e.g., Jira, Confluence, etc.). Preferred Skills / Experience: Certified Scrum Master (CSM) certification. Experience with other Agile methodologies: XP, Kanban, Crystal, FDD, etc. Awareness and experience with Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games. Technical understanding of the tools and technologies used by the team. Proficient experience working with Jira. What We Offer: Competitive total rewards package. Continuing education and training opportunities. Tremendous potential for growth within a fast-growing global organization.

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

Job Title: Cyber Security Reporting Analyst Career Level -D2 Introduction to role We are seeking a highly skilled and motivated Cyber Security Data Analyst to join our dynamic Cyber Security Risk & Reporting team. The successful candidate will have extensive experience in Power BI reporting, ETL (Extract, Transform, Load) processes, and AWS S3, and will be responsible for designing, developing, and maintaining our Cyber Security Reporting suite, enabling data-driven decision-making by our senior leaders. This role requires close collaboration with colleagues both within Cyber Security and IT functions across AstraZeneca s Enterprise Services and Business Technology Groups (BTGs). Accountabilities Data Analysis: Perform data analysis to identify trends, patterns, and anomalies. Work with large datasets to extract meaningful information and provide recommendations. Collaborate with business units to understand their data needs and deliver solutions accordingly. ETL Processes: Design, develop, and maintain ETL workflows to extract data from various sources, transform it according to business requirements, and load it into target systems. Ensure data integrity and quality throughout the ETL process. Fix, communicate, and support resolution of any ETL-related issues. Aws s3: Apply AWS S3 for data storage and management. Ensure effective data transfer and integration between AWS S3 and other data systems. Handle and maintain data security and access controls in AWS S3. Power BI Reporting: Develop, design, and maintain interactive Power BI dashboards and reports. Create data visualizations that provide actionable insights to stakeholders. Optimize Power BI models for performance and usability. Collaboration and Communication: Work closely with data and process owners, and business stakeholders to evaluate reporting needs. Communicate findings and insights effectively through presentations and reports. Deliver training and support to users on Power BI and data analysis techniques. Essential Skills/Experience A Bachelor s degree in Data Science, Computer Science, Information Technology, or a related field. 2 years+ experience as a Data Analyst or in a similar role within an IT capacity. High proficiency in Power BI, including DAX, Power Query, and the creation of complex data visualizations. Strong ETL (Extract, Transform, and Load) skills, with experience in tools such as SQL Server Integration Services (SSIS), Informatica, Talend, or similar. Experience using Power Automate to streamline repetitive processes. Experience with AWS S3 for data storage and integration. Solid understanding of databases and SQL. Ability to communicate at multiple levels within an organization and to confidently talk to and represent data sets. Skills and Capabilities Excellent analytical and problem-solving skills. Strong written and verbal communication skills along with the proven ability to present complex, technical information to both technical and non-technical audiences. Experience of autonomous working with direction and goal setting and ability to prioritize, re-schedule and adapt to changes in a dynamic environment. Be valued and respected for teamwork, integrity, and enablement. Desirable Skills/Experience Knowledge of cloud-based data warehousing solutions such as Azure Data Factory or AWS Glue. Familiarity with programming languages such as Python or R. Experience providing and delivering reports and metrics across multiple functions. Knowledge of presentation skills and styles. Experience in the pharmaceutical or healthcare industry. Experience of working in other IT disciplines and across a range of industries and sectors. Experience working in a global organization where stakeholders and team members are geographically dispersed. Qualification : Job Title: Cyber Security Reporting Analyst Career Level -D2 Introduction to role We are seeking a highly skilled and motivated Cyber Security Data Analyst to join our dynamic Cyber Security Risk & Reporting team. The successful candidate will have extensive experience in Power BI reporting, ETL (Extract, Transform, Load) processes, and AWS S3, and will be responsible for designing, developing, and maintaining our Cyber Security Reporting suite, enabling data-driven decision-making by our senior leaders. This role requires close collaboration with colleagues both within Cyber Security and IT functions across AstraZenecas Enterprise Services and Business Technology Groups (BTGs). Accountabilities Data Analysis: Perform data analysis to identify trends, patterns, and anomalies. Work with large datasets to extract meaningful information and provide recommendations. Collaborate with business units to understand their data needs and deliver solutions accordingly. ETL Processes: Design, develop, and maintain ETL workflows to extract data from various sources, transform it according to business requirements, and load it into target systems. Ensure data integrity and quality throughout the ETL process. Fix, communicate, and support resolution of any ETL-related issues. Aws s3: Apply AWS S3 for data storage and management. Ensure effective data transfer and integration between AWS S3 and other data systems. Handle and maintain data security and access controls in AWS S3. Power BI Reporting: Develop, design, and maintain interactive Power BI dashboards and reports. Create data visualizations that provide actionable insights to stakeholders. Optimize Power BI models for performance and usability. Collaboration and Communication: Work closely with data and process owners, and business stakeholders to evaluate reporting needs. Communicate findings and insights effectively through presentations and reports. Deliver training and support to users on Power BI and data analysis techniques. Essential Skills/Experience A Bachelors degree in Data Science, Computer Science, Information Technology, or a related field. 2 years+ experience as a Data Analyst or in a similar role within...

DevOps Engineer Location: Chennai Work Type: Full Time About Tazapay Tazapay is a global cross-border payments service provider, enabling businesses to collect payments locally in 70+ markets through local payment methods, virtual accounts, and cards. With Tazapay, merchants can expand internationally without setting up local entities, supported by our compliance framework that handles regional regulations and requirements. This approach delivers lower transaction costs, transparent FX, and higher authorization rates, empowering businesses to scale globally with ease. Tazapay is licensed across multiple jurisdictions and backed by leading global investors. This is a unique opportunity to join an amazing team right before our next stage of rapid expansion. At Tazapay, you ll: Build meaningful systems from the ground up See your work directly impact thousands of global users Collaborate with world-class teams across Engineering, Product, Sales, Marketing, Finance, and more Be part of a culture that values openness, innovation, and shared memories Ready for the ride? Come discover what you can create with us. About the Role We are looking for a DevOps Engineer who is passionate about automation, simplicity, and building scalable infrastructure. You ll help design, implement, and maintain core cloud platforms and CI/CD pipelines that power Tazapay s global payment products. You will work across cloud infrastructure, observability, security, deployment automation, and microservices helping to enable fast, reliable, and secure delivery of new features. Requirements Must Have Education & Mindset Degree in Computer Science, Software Engineering, IT, or equivalent experience Strong curiosity about how things work Passion for learning new technologies and improving systems Obsession with automation, simplicity, and elegant engineering Ability to jump into new situations with minimal structure and improve processes Technical Skills Extensive hands-on experience with AWS services Strong familiarity with at least one programming/scripting language (Python, Go, or Shell) Experience with Load Balancing and API Gateway Basic understanding of REST or gRPC & Protocol Buffers Understanding of Kubernetes and Cloud Native technologies Experience with CI/CD tools such as GitHub Actions or Jenkins Infrastructure as Code experience: AWS CDK, CloudFormation, Terraform Familiarity with observability stacks: OpenTelemetry, Prometheus, Grafana Experience working with containerization tools like Docker Experience managing RDBMS/NoSQL systems (Postgres, MongoDB) Background in microservice architecture Experience with configuration management tools Strong understanding of OS fundamentals, especially Linux Nice to Have Prior startup experience Familiarity with AWS data engineering services (DMS, Glue, Athena, Redshift, QuickSight) Experience working with geo-distributed teams AWS Cloud Certifications Basic security knowledge (OWASP, static code analysis) Experience with fintech security and compliance standards (PCI-DSS, SOC 2) Qualification : Degree in Computer Science, Software Engineering, IT, or equivalent experience

Position: Team Leader - Voice Process Location: Chennai Designation: Team Leader Education: Any Graduate Job Description Set Clear Goals: Establish and communicate clear team objectives and individual targets. Task Delegation: Assign tasks to team members, ensuring that deadlines are met efficiently. Daily Operations Management: Supervise and manage day-to-day operations to ensure smooth workflow. Performance Monitoring: Track and evaluate team performance, analyzing key metrics and providing reports to upper management. Motivation & Leadership: Foster a positive team environment, keeping the team motivated and focused on achieving goals. Team Building: Plan and organize team-building activities to improve collaboration and morale. Attrition Control: Proactively manage and minimize team attrition. Target Achievement: Ensure that team targets are consistently met in line with organizational goals. Candidate Profile Experience: Minimum of 2 years in Sales/Collection within a Call Centre or BPO environment. Industry Experience: Previous experience in Sales (Credit Cards, NBFC, Telecom) is preferred. Team Leadership: Proven ability to lead and manage a team effectively, with a focus on motivation and target achievement. Skills Exceptional communication and interpersonal skills. Strong persuasive and convincing abilities to drive performance. Qualification : Any Graduate

Position: Quality Analyst Location: Chennai Designation: Quality Analyst Education: Any Graduate Job Description Call Auditing: Perform random audits on a specified number of calls daily to ensure compliance with quality standards. Feedback & Improvement: Provide timely, constructive feedback to agents, highlighting areas for improvement. Data Analysis: Conduct thorough data analysis to identify trends and take corrective actions to enhance process efficiency. Action Plan Development: Create and implement action plans to improve overall quality scores and team performance. Candidate Profile Experience: 1-4 years of experience in call auditing or as a Quality Analyst in a BPO/Call Center environment. Skills Excellent communication skills (multilingual skills are a plus). Strong analytical and problem-solving abilities to improve processes. Preference: Immediate joiners are highly preferred. Qualification : Any Graduate

Reconciliation Specialist Location: Chennai Experience: 2 5 years Employment Type: Full-Time Job Summary We are seeking a detail-oriented Reconciliation Specialist to manage and execute accurate financial reconciliations. The ideal candidate will have a strong background in account reconciliation, excellent problem-solving skills, and hands-on experience with tools like Excel and Tally. Key Responsibilities Perform detailed reconciliations of customer accounts, bank statements, and payment processor reports. Identify and resolve discrepancies in a timely and accurate manner. Collaborate with cross-functional teams (e.g., Accounting, Operations) to investigate and resolve inconsistencies. Analyze reconciliation data to spot trends, anomalies, and potential risks. Maintain comprehensive documentation for all reconciliation processes and activities. Support continuous improvement of internal controls, policies, and reconciliation workflows. Utilize Excel and Tally for automating reconciliation tasks, generating reports, and improving overall efficiency. Requirements 2 5 years of experience in reconciliation, accounting, or finance roles. Strong understanding of reconciliation principles and financial accuracy. Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, etc.) and Tally. Excellent analytical and problem-solving skills. Attention to detail with strong organizational and documentation abilities. Ability to work independently as well as collaboratively across teams. If you are meticulous, process-driven, and thrive in a high-accuracy financial environment, we d love to hear from you!

Job Title: Customer Service Engineer Experience: 5 to 8 Years Location: Chennai Qualification: Diploma in Mechanical Engineering Age Range: 23 28 years Job Type: Full Time Job Summary We are seeking an experienced Customer Service Engineer with a strong background in Mechanical Seals or Pumps. The ideal candidate will coordinate site installations, conduct regular customer training, and perform troubleshooting to ensure optimal service delivery. Willingness to travel 15 20 days per month is essential for this role. Key Responsibilities Coordinate with customers for site installations and provide ongoing technical training. Perform major troubleshooting and problem resolution at customer sites. Conduct customer service surveys to gather feedback and improve service quality. Provide timely and efficient support to maintain customer satisfaction. Manage service operations across Chennai and nearby locations with occasional travel. Required Skills & Experience 5 to 8 years of hands-on experience as a Service Engineer in the Mechanical Seals or Pumps industry. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent customer communication and coordination abilities. Willingness to travel 15 to 20 days per month. Ability to work independently and handle customer site visits efficiently. Qualifications Diploma in Mechanical Engineering. Work with a leading provider in the mechanical seals and pumps industry. Opportunity to engage with diverse customers and enhance technical skills. Supportive work culture encouraging growth and learning. Competitive salary and benefits. Qualification : Diploma in Mechanical Engineering.

Job Title: Debt Manager Recoveries Function/Department: Collections Experience: 2+ years of relevant experience Education: Graduate: Any discipline Postgraduate: MBA, PGDM Job Purpose: As a Debt Manager Recoveries, you will be responsible for planning, organizing, and overseeing collections and debt recovery activities. You will manage collection agencies in your assigned territory, ensure EMI retrieval efficiency, and ensure adherence to banking and regulatory guidelines. Your role contributes to the bank s financial health by minimizing delinquencies and optimizing recovery processes. Roles & Responsibilities: Debt Collection & Recovery: Manage the collections process for assigned debts and ensure timely EMI retrieval. Regularly track portfolio performance for specific buckets and delinquency trends. Focus on non-starter cases and implement effective recovery strategies. Follow up with default customers and ensure maximum repayment compliance. Agency & Team Management: Allocate recovery targets to collection agencies or in-house teams. Monitor agency performance and ensure compliance with bank policies. Ensure adherence to legal guidelines and ethical collection practices. Risk & Legal Actions: Trace absconding defaulters and initiate the recovery process. Recommend legal actions for non-recoverable cases and coordinate with the legal team. Follow up on pending legal cases to ensure timely resolution. Reporting & Compliance: Maintain and update delinquent account history and collection records. Provide and analyze MIS reports (daily, weekly, and monthly collection performance). Ensure strict adherence to regulatory and internal collection policies. Key Competencies: Strong knowledge of collections, debt management, and recovery strategies. Experience in managing agencies and tracking portfolio delinquency. Ability to negotiate, persuade, and influence customers for timely payments. Strong analytical skills to review collection trends and performance metrics. Understanding of legal & regulatory frameworks related to debt collection. Be part of a high-impact role in the banking sector. Work in a dynamic, target-driven environment with career growth opportunities. Contribute to the financial stability and risk management of the bank. If you are a results-driven professional with expertise in collections and recovery, we would love to hear from you! Qualification : Graduate: Any discipline Postgraduate: MBA, PGDM