Insurance Jobs in Bengaluru

Associate Principal Graphic Designer Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC), we deliver seamless digital experiences powered by big data, AI, and machine learning. Tekion employs ~3,000 people across North America, Asia, and Europe, driving innovation in a fast-moving industry. Role Overview We are seeking an Associate Principal Graphic Designer who can combine strategic thinking with exceptional design execution. You will own the visual identity across digital platforms, collaborate with marketing, communications, and leadership teams, and mentor a small design team. This is a leadership role for someone passionate about building and scaling a high-performing design practice in a fast-paced tech company. Key Responsibilities Brand Vision & Consistency Maintain and evolve the brand s visual standards. Build and manage design systems, guidelines, components, and patterns for consistency across all channels. End-to-End Creative Leadership Lead projects across web, mobile, and marketing campaigns, from concept to final launch. Collaborate with marketing, communications, product, and leadership to create designs that drive business impact. Ideation & Storytelling Research and translate concepts into actionable designs. Present and defend design decisions to designers, marketers, and executives. Team Leadership & Growth Mentor and coach a small design team to improve skills, maintain quality, and develop accountability. Review all design work before release to ensure consistency and quality standards. Systems & Workflow Innovation Build efficient workflows and scalable design systems to increase team output without compromising quality. Strategic Design Advocacy Represent design in cross-functional and executive meetings. Connect design decisions to business goals such as brand perception, adoption, and revenue. Requirements 5+ years of hands-on experience in visual and brand design in tech or SaaS. Proven experience leading or managing designers and owning project outcomes. Expertise in Figma and Adobe Creative Suite; familiarity with motion, prototyping, and collaboration tools is a plus. Strong portfolio demonstrating strategic thinking, storytelling, and high design craft. Ability to build and scale brand identities, logos, and web experiences across enterprise audiences. Excellent communication and executive presence to align teams around shared vision. Track record of end-to-end project execution, from brief to delivery. Passion for staying ahead of design, product, and culture trends. High accountability, ownership, and commitment to quality standards. Perks & Benefits Competitive compensation & stock options Medical insurance coverage Opportunity to work with some of the brightest minds in Silicon Valley Lead and grow a high-performing creative team in a fast-moving tech environment

Front End Engineer (React) Location: Bengaluru Job Type: Full-time About the Role We are seeking a curious and motivated Frontend Software Engineer to join our team at Intellicar. You will be part of our groundbreaking IoT platform and various applications that handle billions of data points every day. You will design and develop innovative, intuitive interfaces that bring complex functionalities to life. The platform you build will provide novel functionality to millions of IoT customers and users. We prioritize scalability, performance, flexibility, security, and simplicity in everything we do. If you are excited about working in a fast-paced environment and want to dive into the exponentially growing EV and IoT industry, this is the place for you! Responsibilities Web Application Development Design and build top-tier web applications using JavaScript (React preferred), HTML, CSS, and D3.js. Application Architecture Architect scalable, modular, and high-performance front-end applications and frameworks. Maintainability & Testing Ensure application stability, maintainability, and usability through test-driven development and rigorous testing practices. Modernization & Efficiency Champion efforts to modernize the development process and identify opportunities for improved team efficiency. Collaboration Provide technical expertise and work closely with product and project stakeholders throughout the development lifecycle. Qualifications Education: Bachelor s degree in Computer Science, Engineering, or relevant experience. Experience: Minimum of 5 years of professional experience in front-end development. Technical Skills: Strong proficiency in JavaScript (5+ years), React.js (3+ years), HTML, CSS, and D3.js. Experience with modern build systems and cloud APIs (e.g., Google Maps) is a plus. Working knowledge of SQL database design is preferred. Communication: Excellent written and verbal communication skills. Life at Intellicar At Intellicar, we foster a continuous learning environment that encourages skill development and skill porting. We offer plenty of opportunities for growth, and many of our developers have been mentored to become tech leads. Our culture is rooted in respect and collaboration, where every team member is encouraged to contribute ideas. Benefits include: Health and wellness programs Self and dependent insurance Unlimited Parle-G and Chai :) Qualification : Bachelors degree in Computer Science, Engineering, or relevant experience

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Recruiter / Senior Recruiter Job Category: Administrative / Support Employment Type: Full-Time Location: Bangalore Job Overview We are seeking a talented and results-driven Recruiter/Senior Recruiter to support our growing organization in sourcing and hiring top talent. The ideal candidate will have extensive experience in full-cycle recruitment, preferably in call center or healthcare settings, and excel in a fast-paced, high-volume environment. This role will be responsible for managing end-to-end hiring processes across multiple locations, ensuring a seamless candidate experience and building a strong talent pipeline. Key Responsibilities Review and analyze resumes using ATS software (UKG) and screen candidates for all open positions. Create and manage job requisitions, posting them on job portals and social media platforms (LinkedIn, Facebook, etc.). Source, schedule, and coordinate interviews with candidates and hiring managers daily. Develop accurate job descriptions in collaboration with Hiring Managers. Maintain Open Requisition Reports / MIS and provide weekly updates. Identify innovative sourcing tools and strategies to attract top talent. Build and maintain relationships with staffing agencies and headhunters to expand candidate reach. Conduct compensation discussions and prepare offer letters via UKG for candidate acceptance. Complete all new-hire paperwork and ensure a smooth onboarding experience. Continuously fill the talent pipeline even when there are no immediate open roles. Support employer branding initiatives internally and externally to enhance company presence. Education & Experience Minimum 4+ years of full-cycle recruitment experience. Master s degree in Human Resources. Proven experience in high-volume, fast-paced recruiting environments. Prior experience recruiting for call center or healthcare roles is highly desirable. Demonstrated ability to meet deadlines and work collaboratively in a team-oriented setting. Skills & Competencies Strong sourcing, screening, and candidate assessment abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in ATS tools, job portals, and social media recruiting. Ability to manage multiple requisitions and prioritize tasks effectively. High level of organization, attention to detail, and process adherence. Benefits Competitive industry compensation. Insurance coverage for self and parents/parents-in-law. Performance-linked bonus. Free office transport (pickup and drop). Free meal vouchers. Qualification : Masters degree in Human Resources

Senior AR Associate Category: Executive | Type: Full-Time | Location: Bangalore Job Overview We are seeking a Senior AR Associate with strong expertise in Accounts Receivable (AR) and denial management. The ideal candidate will handle complex AR scenarios, ensure timely resolution of claims, and maintain high-quality standards while working closely with clients and insurance companies. Key Responsibilities Claims Resolution: Contact insurance companies to clarify denials, underpayments, and other claim-related issues. AR Management: Manage multiple denials, appeals, AR follow-ups, and refiling to ensure timely resolution. Performance Standards: Consistently meet high quality and productivity standards. Client Relations: Understand client requirements and absorb client-specific business rules and medical billing cycles. Communication: Maintain strong communication skills with a neutral accent for professional interactions. Collaboration: Work from the office and collaborate effectively with cross-functional teams. Skills & Competencies Expertise: Thorough knowledge of AR cycles, denial management, and appeals. Analytical Thinking: Strong problem-solving skills and high attention to detail. Adaptability: Ability to adapt to client-specific processes and maintain a proactive work approach. Communication: Excellent verbal and written communication skills.

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Infrastructure Security Leader Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI-powered platform for customer experience, enabling enterprises to automate customer interactions using AI agents. Our platform ensures natural conversations, delivering predictable outcomes, and is trusted by top companies like DoorDash, Affordable Care, Signify Health, and Verida. Observe.AI blends advanced speech understanding, workflow automation, and enterprise-grade governance to deliver end-to-end AI solutions that optimize both human and AI interactions, providing insights for coaching and quality management. At Observe.AI, we re on a mission to transform customer experiences through AI. As a founding member of our Infrastructure/Cloud Security team, you will have the opportunity to shape and design cloud security from the ground up for a platform trusted by over 80 million users. Reporting directly to the VP of Information Security, you will drive a defense-in-depth approach across infrastructure, IAM, and networks. This is a unique, zero-to-one role where you ll define security strategy, mentor the team, and make a long-lasting impact in a fast-growing AI company. What You ll Be Doing: Security Strategy Development: Design and document security policies, reference architectures, design patterns, and roadmaps to protect our platform. Secure Access & Network Design: Lead efforts to design secure access controls and networks for production environments. Cross-Department Leadership: Collaborate with Corporate IT to implement security measures within the corporate environment. Defense-in-Depth: Implement network segmentation, firewall configurations, VPNs, and deep packet inspection to minimize impact from security incidents. AWS Infrastructure Security: Re-architect AWS infrastructure to enhance security, ensuring that networks, VPCs, and security configurations are optimized. Vulnerability Management: Identify tools and technologies to scan networks, OS, and infrastructure for vulnerabilities, and work with SRE teams to remediate identified risks. Security Compliance: Represent Infrastructure Security in PCI, SOC, ISO, HITRUST, and other regulatory audits, ensuring compliance. Collaborative Design: Partner with engineering teams and architects to ensure infrastructure designs meet both business and security requirements. Stakeholder Collaboration: Work with other teams to integrate up-to-date security features and infrastructure designs across the organization. What You ll Bring to the Role: 9+ years of experience in Software Engineering, Network Security, and AWS Security. Proven track record in designing and implementing secure Cloud Infrastructure, Network Security, and Corporate IT Security. Experience at a SaaS product company with hands-on knowledge of cloud security. Leadership experience in managing Infrastructure Security teams or Security-Focused SRE teams. Strong understanding of network designs, protocols, and certifications like CCNA (or similar). Ability to handle multiple, high-priority projects simultaneously while maintaining focus and quality. Comfort with working off-hours to handle security incidents in a dynamic, fast-paced environment. First-hand experience with major cloud providers, specifically AWS. Deep understanding of large-scale systems and N-tier architectures. Excellent communication skills, able to effectively influence and collaborate with stakeholders across the organization. Perks & Benefits: Medical Insurance: Comprehensive options, including free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, along with generous national, festive, and parental leave. Learning & Development: Access to a fund that supports continuous learning and professional growth. Flexible Benefits: Tax exemptions for meals, PF, etc., along with other flexible benefit plans. Team Culture: Fun events to foster collaboration and culture across the organization.

Lead Machine Learning Engineer - NLP Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. You will be shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale millions of interactions daily. If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems, you will feel right at home. You ll also have the opportunity to publish in top conferences, and influence Observe.AI s product and platform strategy. What you ll be doing Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI. Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale. Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you ll bring to the role Education: Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU. An engineering mindset with the competencies of an applied scientist. 5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems. Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production. Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development. Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus. Published papers in top NLP/ NLU conferences or workshops are a plus. Relevant open-source contributions are a plus. Perks & Benefits Medical Insurance: Excellent options and free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays (National and Festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.). Qualification : Bachelors or Masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

Software Development Engineer III Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management. Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels. At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences. You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you. What You ll Be Doing: AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service. Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle. Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps. Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects. Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues. Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information. Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability. Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently. Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle. Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges. What You ll Bring to the Role: 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions. Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar. Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra). In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc. Understanding of popular caching tools such as Ehcache, Memcache, Redis. A customer-first mindset with the ability to adapt quickly in a fast-paced environment. Strong problem-solving skills and the ability to think and communicate from first principles. Open-mindedness to learning new technologies and staying current with industry trends. Perks & Benefits: Medical Insurance: Comprehensive medical coverage with free online doctor consultations. Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave. Learning & Development: A dedicated fund for continuous learning and professional development. Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans. Team Culture: Regular fun events to promote collaboration and build company culture.

AI Agent Engineer Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. We enable enterprises to deploy AI agents that automate customer interactions, delivering natural conversations with predictable outcomes. Our platform combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. We also empower teams to guide and augment human agents with AI copilots, while analyzing 100% of interactions for insights, coaching, and quality management. Leading companies like DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all channels. We re looking for an AI Agent Engineer to take the lead in building and deploying enterprise-grade Voice, Chat AI agents, and AI Copilot solutions. This role is hands-on, customer-facing, and crucial for bringing AI solutions to life from design and integration to deployment and optimization. As an AI Agent Engineer, you'll **own the end-to-end lifecycle of AI agents**: from building and integrating them to testing, deploying, and tuning performance to meet client requirements. What You ll Be Doing: AI Agent Development & Deployment: Take full ownership of building and deploying AI agents, including designing prompts, workflows, integrations, telephony setup, and evaluation forms. Client Engagement & Demos: Lead weekly client demos, showcase progress, gather feedback, and act as the primary technical contact once the solution is defined. Systems Integration: Configure and integrate APIs, handle data mappings, manage authentication, error handling, and connect AI agents to CRMs, databases, or knowledge systems. Telephony Integration: Set up and optimize SIP/CCaaS/PSTN routing, configure fallbacks, pass metadata, and troubleshoot call quality issues. Optimization & Iteration: Continuously monitor agent performance, refine prompts, conduct iterative tests, and ensure agents meet automation and containment targets. Strategic Consultation: Translate customer requirements into actionable solutions, while working consultatively to unblock challenges related to security, connectivity, or knowledge ingestion. Collaboration with Engineering: Work alongside the product and engineering teams for deeper technical fixes and platform improvements, while leading client delivery independently. What You ll Bring to the Role: 3+ years of experience in conversational AI, ML engineering, or system integration, with hands-on delivery of AI/LLM-based solutions. Strong expertise in prompt engineering, workflow building, API integration, and telephony systems (SIP, Twilio, Amazon Connect, etc.). Familiarity with Large Language Models (GPT, Claude, Gemini) and orchestration frameworks like LangChain and LlamaIndex. Solid ML knowledge in areas such as embeddings, retrieval-augmented generation (RAG), evaluation frameworks, and fine-tuning models for optimal performance. Proficiency in programming languages such as Python, JavaScript, or similar. Customer-facing experience, with the ability to lead deep technical discussions and conduct weekly project demos. A strong problem-solving mindset, with the ability to find workarounds, unblock integrations, and adapt to unique customer ecosystems. Bachelor s degree in Computer Science, Engineering, or a related technical field. Experience with Integration Platform-as-a-Service (iPaaS) providers such as n8n, Zapier, or similar, and a strong understanding of API integrations and data flow management. Extensive hands-on experience with telephony integrations, including protocols like SIP, PSTN, and other telephony technologies. Perks & Benefits: Medical Insurance: Comprehensive medical coverage and free online doctor consultations. Generous Leave Policies: Annual privilege and sick leave (as per Karnataka S&E Act), national and festive holidays, plus parental leave. Learning & Development Fund: Support for continuous learning and professional development. Fun Team Culture: Regular fun events to foster a collaborative and engaging work environment. Flexible Benefit Plans: Tax-saving benefits (meal cards, PF, etc.) and other flexible benefit options. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Data Scientist Location: Bengaluru Department: Global Strategic Services Data Science EMEA Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader harnessing AI and data to solve complex business challenges across industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy. Our flagship solutions include Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. Recognized as a 2022 Technology Innovation Leader and the 2024 Microsoft Energy and Resources Partner of the Year, Cognite is at the forefront of industrial digital transformation. Our Values Impact: We focus on meaningful results. Ownership: We take responsibility, foster inclusivity, and share success. Relentless: We pursue innovation with determination and resilience. Who You Are 3+ years of industry experience (or academic equivalent) in Oil & Gas, Manufacturing, or Power & Utilities, developing analytical solutions for production optimization, predictive maintenance, and related applications (e.g., well monitoring, event prediction, production planning). 1+ years serving as a domain expert on internal or customer projects. Proficient in Python and its data ecosystem (pandas, numpy), and ML libraries such as scikit-learn, Keras, etc. Skilled in data visualization tools like PowerBI, Grafana, Tableau, or web frameworks like Plotly Dash, Streamlit. Advocates for software best practices, including automated testing and documentation. Experienced with version control systems such as Git. Comfortable contributing to large-scale software projects. Pragmatic thinker able to balance short- and long-term tradeoffs. Trusted advisor on machine learning applications, with excellent communication skills for technical stakeholders and customers. Experienced mentor and quality assurer for junior team members. Cloud experience, including building streaming models and deploying serverless functions. Track record working across diverse industries. Eager to stay current with advances in generative AI and explore its practical applications for customers. Be part of a diverse global team with 70+ nationalities and a strong commitment to Diversity, Equality, and Inclusion (DEI). Work from our Bengaluru office (Rathi Legacy, Hoodi) in a modern hybrid environment. Benefit from a flat organizational structure with direct access to decision-makers. Collaborate on impactful, ambitious projects alongside talented professionals across industries. Engage with our community through internal HUBs and open conversations. Make an Impact Join Cognite and help transform industrial sectors by enabling better decisions through AI and data. We encourage candidates of all backgrounds to apply. If you re ready to grow and innovate with us, apply today!

About Us While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and take pride in fostering a culture built on transparency, diversity, integrity, learning, and growth. If you want to work in an environment that encourages you to innovate and excel both professionally and personally Quantiphi is the place for you! Role: Sales Lead - Insurance Quantiphi Solving What Matters About the Role We are seeking a highly driven and experienced sales leader to drive growth in the Insurance sector across North America. This role reports to the Senior Client Solutions Partner for Financial Services & Insurance. The ideal candidate should possess: Deep understanding of the Insurance industry landscape Ability to build and manage relationships with Fortune 1000 companies Responsibilities Strategic Account Development Develop and execute account strategies targeting large enterprise Insurance customers in North America Identify and nurture business growth opportunities through strong industry knowledge and C-level engagement Sales Cycle Management Manage full sales cycles, from prospecting and needs assessment to proposal development, negotiation, and closure Present Quantiphi s value proposition to executive audiences, tailored to client-specific needs with clear ROI demonstrations Customer-Centric Approach Understand each client s business drivers, technology landscape, and competitive challenges Showcase how Quantiphi s AI-powered solutions address key challenges such as: Claims processing Underwriting Fraud detection Personalized insurance offerings Enhancing customer experience Relationship Building Establish and grow relationships within target accounts Position yourself as a trusted advisor by offering valuable insights on AI and data science innovations Collaboration & Partnership Work closely with marketing, solutions architects, and delivery teams to ensure seamless execution and client satisfaction Collaborate with alliance partners to extend market reach and enhance solution offerings Forecasting & Goal Achievement Maintain accurate sales forecasts and actively manage pipeline Consistently achieve assigned sales targets Market Expertise Stay updated on Insurance industry trends, Insurtech innovations, regulations, and competitive dynamics Leverage this expertise to identify growth opportunities and strengthen Quantiphi s market position Qualifications Proven success in enterprise sales within the Insurance industry Strong network within the North American Insurance sector, ideally with Fortune 1000 connections Deep understanding of Insurance business challenges and the application of AI and data science to solve them Excellent communication, presentation, and interpersonal skills, with the ability to influence at all levels Experience managing complex sales cycles and negotiating large enterprise deals Strong collaboration skills with the ability to manage multiple stakeholders Bachelor s degree in a relevant field (MBA preferred) Minimum 5 years of enterprise sales experience within the Insurance industry Qualification : Bachelors degree in a relevant field (MBA preferred)

Where Technology Meets Heartbeat: Join Quantiphi s Culture of Innovation & Inclusion At Quantiphi, technology powers our solutions, but it s our people-first culture that drives our success. We take pride in fostering an environment where transparency, diversity, integrity, learning, and growth aren t just buzzwords they are the pillars we stand on. If you re looking for a career where your ideas are heard, your innovation is celebrated, and your personal and professional growth go hand-in-hand, your next chapter starts here. Client Solutions Partner - Payer/Provider Segment Quantiphi Solving What Matters We re on the lookout for a bold and dynamic sales leader to help shape our footprint in the Healthcare and Life Sciences arena, focusing on Payer and Provider clients across North America. This isn t your average sales role it s an opportunity to build deep executive relationships, drive AI-powered transformation, and be a trusted advisor at the heart of healthcare innovation. What You ll Own & Drive: Strategic Account Mastery Craft and execute strategic account plans for major payer and provider organizations. Tap into your industry know-how and network to uncover and unlock growth opportunities. End-to-End Sales Leadership From the first handshake to closing the deal (and beyond), you ll guide the full sales cycle prospecting, understanding client needs, crafting tailored solutions, and confidently presenting to the C-suite. Customer-First Storytelling Get to know each client inside-out from business drivers to growth plans to tech stacks. Show them how Quantiphi s AI solutions turn challenges into breakthroughs, whether it s streamlining claims processing, revolutionizing revenue cycles, enhancing patient engagement, or enabling value-based care. Relationship Alchemist Expand your circle of influence by building strong, trusted connections with decision-makers and influencers. Your role isn t just about selling it s about becoming a strategic advisor clients can count on. Team Player & Ecosystem Builder Partner closely with internal teams (Marketing, Solutions Architects, Delivery) to ensure client success. Collaborate with our alliance partners to maximize joint value. Forecasting with Precision Keep your finger on the pulse of your pipeline, forecast with confidence, and consistently meet your sales goals. Industry Trendspotter Stay ahead of the curve in healthcare innovation. Your insights into payer and provider trends and how AI fits into the picture will help shape not just our sales strategy but also our thought leadership. Proven sales success in healthcare, with a focus on payer and provider organizations A strong rolodex of C-level contacts in the North American healthcare market Deep understanding of payer/provider pain points and how AI & data science can solve them Sharp business sense you can turn complex tech talk into clear business value Stellar communication and presentation skills (Boardroom presence = ) Experience managing long, complex sales cycles and negotiating big-ticket enterprise deals Collaborative spirit you thrive working across teams and managing diverse stakeholders Bachelor s degree required (MBA is a nice bonus) If you love fast-paced growth, thrive around passionate high-achievers, and want to solve what really matters in healthcare, you ll feel right at home with us. Qualification : Bachelors degree required (MBA is a nice bonus)

Job Title: Enterprise Risk Management (ERM) Manager Location: Bengaluru Job Description: We are seeking an experienced and dynamic Enterprise Risk Management (ERM) Manager to join our team in Bengaluru. In this role, you will be responsible for overseeing and assessing the organization s overall risk profile, identifying potential risks, and implementing strategies to mitigate them. You will work closely with cross-functional teams to integrate risk management into business strategies, policies, and operational processes, ensuring the organization s resilience and success. Key Responsibilities: Develop, implement, and maintain comprehensive risk management frameworks, policies, and processes across the organization. Conduct thorough risk assessments to identify, evaluate, and prioritize risks related to operations, finance, compliance, and strategic objectives. Design, implement, and monitor enterprise-wide risk mitigation strategies to address identified risks. Collaborate with senior leadership to ensure alignment between risk management initiatives and broader business objectives. Prepare and present detailed reports on key risk indicators (KRIs) to senior management and board members. Lead the enterprise risk management cycle, encompassing risk identification, assessment, mitigation, monitoring, and reporting. Develop risk management models and scenario analyses to predict potential impacts on business operations and long-term goals. Work closely with internal audit, legal, compliance, and finance teams to ensure that identified risks are appropriately managed and mitigated. Design and lead company-wide risk training and awareness programs to ensure that all employees understand and contribute to effective risk management practices. Monitor industry trends, emerging regulations, and best practices to proactively manage and mitigate new risks. Oversee the implementation and management of risk-related technology tools or software to enhance risk identification, tracking, and mitigation efforts. Maintain effective communication and collaboration with external auditors, insurers, legal advisors, and other external stakeholders on risk-related matters. Primary Skills: Risk Identification & Assessment Risk Mitigation & Control Strategic Thinking Analytical & Problem-Solving Project Management Attention to Detail Cross-functional Collaboration Knowledge of Regulatory & Compliance Standards Reporting & Documentation Qualifications: Bachelor's degree in Business, Finance, Risk Management, or a related field. Proven experience in enterprise risk management or a related field. Strong knowledge of risk management methodologies, tools, and frameworks. Excellent communication and presentation skills, with the ability to articulate complex risk concepts to senior leadership. Proficiency in risk management software and technology tools. What We Offer: A collaborative and inclusive work environment where innovation and strategic thinking are valued. Opportunities for career advancement and professional development in risk management. Competitive salary and benefits package. Qualification : Bachelor's degree in Business, Finance, Risk Management, or a related field.

Role Summary We are seeking a highly motivated and experienced Business Finance Manager to lead financial planning, business analysis, and process improvement initiatives for our fast-growing business. The ideal candidate will work closely with category heads, manage financial health, and drive growth while collaborating with multiple stakeholders to ensure effective decision-making. Key Responsibilities Annual Operating Plan (AOP) & OKRs: Define and manage the Annual Operating Plan (AOP) and Objectives and Key Results (OKRs) for the assigned category. Financial Reporting & Analysis: Provide detailed financial reports and insights to key stakeholders, recommending actions based on business performance. Develop financial models to support business decisions and facilitate growth strategies. Business Health & Growth: Co-own the category goals with business heads and ensure the financial health of the business. Identify growth opportunities through regular reviews, evaluations, and strategic planning. Trend Analysis & Projections: Develop and monitor business trends and projections, ensuring accurate forecasting and planning. Collaboration & Decision Support: Collaborate with cross-functional teams to prioritize and execute business projects. Lead process improvement initiatives to enhance efficiency and scalability. Monthly Planning & Closure: Oversee monthly planning, reviews, and closure activities, ensuring adherence to financial targets. Vertical Management: Manage business finance for at least two verticals, ensuring performance alignment with organizational goals. Minimum Qualifications Chartered Accountant (CA) or MBA with 5+ years of experience in Business Finance. Strong proficiency in MS Excel and presentations. Analytical mindset with excellent problem-solving skills. Self-motivated team player with proactive initiative and ownership. Strong stakeholder management and interpersonal skills. Preferred Qualifications Prior experience in Business Finance roles. Deep understanding of financial trends within the company and the broader market. Business acumen with a strategic mindset and the ability to understand general business development and operations. Experience in commercial negotiations, partnerships, and alliances. Familiarity with agreements and contract reviews. Prior experience in Ecommerce, Fintech, Startups, or Consumer Tech. PhonePe Full-Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-Care Support Program Mobility Benefits: Relocation Assistance, Transfer Support Policy, Travel Policy Retirement Benefits: Employee Provident Fund (PF) Contribution, Flexible PF Contribution, Gratuity, National Pension Scheme (NPS), Leave Encashment Other Benefits: Higher Education Assistance, Car Lease Program, Salary Advance Policy Qualification : Chartered Accountant/ MBA with 5+ year of work experience

Role Summary As a Senior Consultant and Subject Matter Expert (SME) specialising in the Banking and Financial Services (BFS) Industry in India, we are seeking a distinguished professional with over 15 years of experience to join our team. The successful candidate will be a seasoned expert in BFS operations, possessing extensive knowledge of banking and financial services, combined with a profound understanding of the regulatory landscape in the Indian market. This role is pivotal in steering our organization toward strategic development in the realm of Digital Technologies BFS services. Key Responsibilities Act as a senior SME, providing expert guidance on Banking and Financial Services operations, products, and services within the Indian market. Collaborate seamlessly with cross-functional teams to optimise and enhance business processes. Provide strategic guidance to the team on IT and Digital Technologies Banking and Financial services. Conduct thorough assessments to identify and mitigate risks associated with BFS operations. Conduct in-depth analysis of business operations, processes, and challenges, identifying opportunities for improvement and innovation through interviews, workshops, and data analysis. Engage with senior leadership to offer strategic insights and recommendations. Contribute actively to the development and execution of business plans within the BFS domain. Foster and maintain effective relationships with regulatory bodies, industry associations, and other external stakeholders. Experience working in Banking Enterprise preferably in Retail Banking business. Possess a comprehensive understanding of the BFS sector in India. Exposure to IT services and product development within the BFS landscape. Showcase proven leadership skills with the ability to influence and guide cross-functional teams. Lead and mentor junior Business Analysts, fostering a collaborative and high-performing team environment. Exceptional communication and interpersonal skills, influencing stakeholders at all levels and building strong relationships. Proficiency in relevant tools and technologies, including Visio, UML, MS Office Suite, data analysis tools, and project management software. Excellent analytical and problem-solving skills with the ability to translate business needs into technical specifications. Proven ability to work independently and manage multiple projects concurrently. Familiarity with RBI regulations, SEBI guidelines, and other relevant laws governing the Indian financial services industry (AML, KYC, BSA, SOX, PCI DSS, CFPB, GDPR, SEC, FATF, Basel III) Qualifications Education: Minimum Bachelor's degree in Finance, Business, Law, PGDBF or a related field. Advanced degrees like MBA Finance, MFC, MFM, CFA or relevant certifications are preferred. Skills Desired Preferably having experience in Global BFS domain. Leverage an established network within the Indian BFS sector, including regulatory bodies, industry associations, and peer organizations. Ability to adapt seamlessly to a rapidly changing regulatory environment and evolving industry trends. Demonstrate a track record of thinking creatively and proposing innovative solutions to complex problems. Competencies Desired Technical / Functional: Relevant certifications in the BFS domain, risk management, compliance, or related fields (e.g. CRMA, CISA, CAMS, PRM, CFSA) will be considered a valuable advantage. Relevant BA certifications (e.g., CSPO, CBAP, PMI-PBA) would be an added advantage. Qualification : Minimum Bachelor's degree in Finance, Business, Law, PGDBF or a related field. Advanced degrees like MBA Finance, MFC, MFM, CFA or relevant certifications are preferred.

Position: Head of Strategy and Finance Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is a cross-border neo-bank empowering global citizens, migrants, and nomads to access financial products and credit seamlessly across countries. By leveraging home-country credit scores, Zolve provides financial freedom to pursue ambitions without geographical constraints. Our offerings include checking accounts, credit cards, remittances, insurance, and loans. As we expand across geographies, product lines, and customer segments, we are seeking a dynamic Head of Strategy and Finance to shape the company s financial vision and strategic roadmap. Role Overview The Head of Strategic Finance will operate at the intersection of finance, strategy, and operations, ensuring **capital efficiency, profitability, and data-driven growth**. This leadership role partners closely with founders and the executive team to balance immediate execution with long-term strategic initiatives in a fast-growing, global fintech environment. Key Responsibilities Financial Planning & Analysis (FP&A) Lead **budgeting, forecasting, and scenario modeling** to provide actionable insights for business decisions. Monitor **unit economics, ROI, and profitability** in collaboration with product, growth, and business teams. Strategy & Business Leadership Lead strategic projects, including new product evaluations, **cross-border expansion, investments, and potential M&A opportunities**. Provide **data-driven recommendations** to guide operational and strategic initiatives. Investor Relations & Governance Manage relationships with investors and provide clear, **insightful board reporting**. Translate complex financial data into coherent narratives for stakeholders. Team Leadership & Development Build, mentor, and lead a **high-performing finance and strategy team**. Foster a culture of **analytical rigor, ownership, and collaboration** across functions. Compliance & Risk Management Ensure timely statutory, internal, and audit compliance across entities. Maintain operational agility while adhering to regulatory requirements. Qualifications Education: CA / CPA / MBA (preferably from a Tier-1 institute). Experience: **10 15 years post-qualification** in strategic finance, FP&A, or similar roles. Experience in **fintech, cross-border banking, or high-growth startups** is highly desirable. Proven expertise in **financial leadership, strategic planning, capital management, and investor relations**. Hands-on experience with **fundraising, M&A, or cross-border financial operations** is a strong advantage. Skills & Competencies: Strong **analytical, communication, and leadership skills**. Comfortable operating in a **fast-paced, cross-geography environment**. Ability to balance **long-term strategic vision with short-term execution demands**. Qualification : CA / CPA / MBA (preferably from a Tier-1 institute)

Position: Product Manager Growth Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is the world s first **cross-border neo-bank**, enabling migrants and global citizens to access financial products such as credit, checking accounts, insurance, and loans based on their home-country credit score. By breaking geographical barriers, Zolve empowers users to navigate the world freely, offering seamless access to financial services across countries. As we continue to expand, we are looking for a strategic Growth Product Manager to drive initiatives that scale **user acquisition, engagement, and retention**. Role Overview The Growth Product Manager will lead **product-led growth** initiatives, leveraging data, experiments, and cross-functional collaboration to scale impactful features. This role requires a strategic thinker with hands-on execution skills, capable of **optimizing product funnels**, improving retention, and driving measurable growth. Key Responsibilities Growth Strategy & Execution Define and own the growth strategy across **acquisition, engagement, and retention**. Identify and prioritize high-leverage growth opportunities using analytics, user research, and market insights. Track industry shifts, competitor moves, and emerging technologies to infuse fresh ideas. Product Optimization Design and optimize **growth levers**, including onboarding funnels, referral programs, cross-sell/upsell flows, and engagement loops. Run **A/B and multivariate experiments**, deriving insights to boost conversion, reduce churn, and scale adoption. Elevate product thinking internally through PRD reviews, assumption challenges, and growth metric refinement. Metrics & Analytics Own critical **KPIs** such as **activation, retention, DAU/MAU, LTV, and ARPU**. Turn quantitative and qualitative insights into actionable strategies to improve product performance. Cross-Functional Leadership Collaborate with engineering, design, marketing, and executive teams to align growth initiatives with company objectives. Communicate effectively, presenting **data-driven business cases** and influencing stakeholders across levels. Qualifications Education: Bachelor s or Master s degree in Marketing, Business Administration, or related field. Certifications in Google Ads, Facebook Blueprint, or similar are a plus. Experience: **6 8 years of Product Management experience** with a strong growth focus, ideally in **fintech, consumer tech, or data-driven startups**. Proven track record of launching, scaling, and optimizing products with measurable growth outcomes. Hands-on experience with **A/B testing and analytics tools (SQL, Mixpanel, Amplitude, GA, etc.)**. Strong understanding of fintech business models, growth metrics, and regulatory dynamics. Skills & Competencies: Exceptional **problem-solving, prioritization, and execution skills**. Ability to influence and align cross-functional teams, from engineers to executives. Excellent communication skills, with the ability to craft and present compelling business cases. **Entrepreneurial mindset** with high ownership, bias for action, and comfort in fast-paced environments. Qualification : Bachelors or Masters degree in Marketing, Business Administration, or related field

Position: Senior Associate Legal Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is the world s first **cross-border neo-bank**, enabling migrants and global citizens to access financial products credit, checking accounts, insurance, and loans based on their home-country credit score. By breaking geographic boundaries, Zolve empowers users to navigate financial systems across countries seamlessly. As Zolve expands, we are seeking a Senior Associate Legal to provide legal support for our partner ecosystem and internal business operations. Role Overview The Senior Associate Legal will support Zolve s business teams by **drafting, reviewing, and negotiating contracts**, advising on cross-border legal and regulatory matters, and ensuring compliance with applicable laws. This role is ideal for a proactive, adaptable legal professional with a **startup mindset** who can balance legal expertise with fast-paced business needs. Key Responsibilities Contracting & Legal Advisory **Draft, review, and negotiate** a wide variety of agreements, including SaaS, IT services, IP licenses, collaboration, staffing, marketing, hardware, and NDAs. Advise business teams on key legal and regulatory matters, aligning inputs with strategic growth priorities. Provide support on contract disputes, **dispute resolution, and litigation** where required. Cross-Border Compliance Advise on **cross-border legal and regulatory matters**, including **data protection, FEMA, RBI guidelines**, and other applicable financial regulations. Gain exposure to international contracting frameworks, particularly across **APAC and EU regions**. Stakeholder Engagement Collaborate with senior leadership and business teams to ensure legal inputs are **practical and aligned with business objectives**. Support risk assessment, due diligence, and compliance initiatives. Qualifications Education: **Bachelor s degree in Law (LLB)** or equivalent. Master s degree or professional certification (e.g., Bar Admission) preferred. Experience: **2 5 years of post-qualification experience**. Experience in **fintech, financial services, or technology sectors** preferred. In-house counsel or top-tier law firm background is advantageous. Exposure to APAC or EU contracting frameworks is desirable. Skills & Competencies: Strong **drafting, negotiation, and risk assessment skills**. Knowledge of **financial regulations, data protection, and corporate governance**. Excellent research, analytical, and communication skills. Ability to manage multiple priorities independently. **Startup mindset**: proactive, adaptable, outcome-driven, and eager to learn. High ethical standards and professional integrity. Qualification : Bachelors degree in Law (LLB) or equivalent

Lead Software Engineer - Scale & Performance Location: Bengaluru Experience: 6 12 years About VuNet VuNet is a pioneer in Business Journey Observability, using Big Data and Machine Learning to revolutionize digital experiences in the financial services industry. Our platform delivers end-to-end visibility into customer journeys, helping organizations proactively resolve issues, ensure operational resilience, and deliver superior user satisfaction. With over 28 billion digital transactions monitored every month and serving more than 300 million users globally, VuNet is shaping the future of observability for some of the largest banks and financial institutions. We are Series B funded, part of NASSCOM s DeepTech Club, and recognized by global analysts such as Gartner and Omdia. Your Role: Lead Software Engineer - Scale & Performance As a Lead Software Engineer for Scale & Performance, you ll own the performance and scalability benchmarks for VuNet s observability platform. You will work with cutting-edge technologies, design robust test frameworks, and ensure that our platform scales seamlessly to meet the demands of millions of users. Roles & Responsibilities Own performance and scalability benchmarking for key platform components (ingestion pipelines, data storage, and query services). Design and execute load, stress, soak, and capacity tests across microservices, agents, and ingestion layers. Identify and resolve performance bottlenecks in both infrastructure (CPU/memory/IO) and application layers (API latency, throughput, GC behavior). Develop and maintain performance test frameworks, preferably using Kubernetes-based environments. Collaborate with DevOps and SRE teams to optimize system configurations (Kubernetes, Postgres/TimescaleDB, ClickHouse, Kafka) for scale. Implement OpenTelemetry for service instrumentation to monitor system health and latency (p50/p95/p99 metrics). Contribute to capacity planning, scaling strategies (horizontal/vertical), and resource optimization. Analyze production incidents related to scaling issues and drive permanent fixes. Work with engineering teams to design scalable architecture patterns and define SLIs/SLOs for system performance. Document performance baselines, tuning guides, and scalability best practices for internal use. What You Bring Mandatory Skills: Strong background in performance engineering for large-scale distributed systems or SaaS platforms. Expertise in Kubernetes, container runtimes (containerd/Docker), and resource profiling in containerized environments. Solid understanding of Linux internals, CPU/memory profiling, and network stack tuning. Hands-on experience with observability tools (Prometheus, Grafana, OpenTelemetry, Jaeger, Loki, Tempo, etc.). Familiarity with observability platform datastores like ClickHouse, PostgreSQL/TimescaleDB, Elasticsearch, or Cassandra. Experience with performance benchmarking tools such as k6, Locust, JMeter, or custom Golang/Python scripts. Ability to interpret system metrics (CPU usage, memory, GC, latency) and correlate across different layers. Nice-to-Have Skills: Experience with agent benchmarking (OpenTelemetry Collector, custom data shippers). Exposure to streaming systems like Kafka, NATS, or Pulsar. Familiarity with CI/CD pipelines for performance testing and regression tracking. Knowledge of cost optimization and capacity forecasting in cloud environments (AWS/GCP/Azure). Proficiency in Go, Python, or Bash scripting for automation and data analysis. Life at VuNet: At VuNet, we're building a world-class observability platform, and we re just getting started. You ll be part of a passionate, problem-solving team that embraces collaboration, fast learning, and staying ahead of emerging technologies like Gen AI. We foster a high-trust, inclusive culture where collaboration, ownership, and innovation are central to our success. If you're looking to work on cutting-edge tech, make a real impact, and grow with a supportive team you ll fit right in at VuNet. Benefits: Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counseling support. A culture that promotes continuous learning, innovation, and career growth. Transparent, inclusive, and high-trust workplace. Opportunities for skill enhancement with training programs focused on new Gen AI technologies.