Issue Escalation Jobs in Indore

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Software Quality Assurance (QA) Engineer Indore (2+ Years Experience) Location: Indore, India Job Type: Full-Time | On-site Experience Required: 2+ Years Industry: Software Development / IT Services Keywords: QA Engineer jobs in Indore, Manual Testing Jobs, Selenium QA, Cypress QA, API Testing Jobs, Mobile App Testing Jobs, Software Testing Careers, Quality Assurance Engineer Job Overview You will be responsible for designing, executing, and maintaining test plans, ensuring our products meet client expectations, and delivering error-free solutions. Join our team and play a key role in elevating the quality of innovative software products. Key Responsibilities Develop and execute manual test cases for web and mobile applications. Conduct UI Testing, API Testing, and Backend Testing. Collaborate with cross-functional teams in an Agile/Scrum environment. Ensure software reliability through rigorous bug tracking and regression testing. Use tools like Selenium, Cypress, or Playwright for automation when required. Document detailed test reports, defect logs, and issue resolution steps. Participate in test planning, estimation, and strategy development. Required Qualifications & Skills Bachelor s degree in Computer Science, Engineering, or a related field. 2+ years of QA experience in software testing (manual). Proficiency in Java or Python for scripting and debugging. Hands-on experience with tools such as Selenium, Cypress, or Playwright. Strong understanding of database management and query execution. Experience in mobile app testing, UI/UX validation, and REST API testing. Solid knowledge of QA methodologies, test processes, and defect tracking. Familiarity with version control systems like Git. Understanding of Agile development and QA s role within it. Preferred certifications: Six Sigma, Certified Quality Engineer, or Quality Auditor. Perks & Benefits Competitive salary and performance-based bonuses Work on cutting-edge technologies and real-world projects Opportunity to make a tangible impact on product quality and user experience Supportive team culture with continuous learning opportunities Modern office environment in Indore with a collaborative work culture If you're looking to grow your QA career in a dynamic environment that values precision, teamwork, and innovation, this is your chance. Apply now and help us build world-class software solutions with confidence and quality. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Engineer QA & QC Location: Indore Qualification: DCE / B.E. (Civil) Experience: 5 to 10 years Job Description We are looking for a skilled QA & QC Engineer with extensive experience in Quality Assurance and Quality Control for highway construction projects. The candidate should be well-versed with various quality tests and familiar with the laboratory equipment used in the construction industry. Key Responsibilities Oversee and implement QA/QC procedures and standards on highway projects. Conduct and supervise quality tests on construction materials as per specifications. Operate and maintain lab equipment to ensure accurate test results. Monitor compliance with project quality requirements and regulatory standards. Prepare detailed reports on quality inspections, test results, and non-conformance issues. Coordinate with project teams to resolve quality-related issues promptly. Required Skills & Experience Diploma or Bachelor s degree in Civil Engineering (DCE / B.E.). 5 to 10 years of hands-on experience in QA & QC activities for highway projects. Thorough knowledge of construction quality tests and lab equipment. Strong attention to detail and analytical skills. Good communication and teamwork abilities. Qualification : Diploma or Bachelors degree in Civil Engineering (DCE / B.E.)

Civil Engineer Location: Indore Qualification: DCE / B.E. (Civil) Experience: 2 to 10 years Job Description We are looking for a skilled Civil Engineer with experience in the execution of projects related to National Highways and Bridges. The ideal candidate will be involved in overseeing construction activities, ensuring quality, and maintaining project timelines. Key Responsibilities Supervise and manage the execution of highway and bridge construction projects. Coordinate with contractors, subcontractors, and site teams to ensure adherence to project plans and specifications. Monitor project progress and ensure compliance with safety and quality standards. Resolve on-site technical issues and liaise with stakeholders for smooth project delivery. Maintain daily site reports and documentation related to project execution. Required Skills & Experience Diploma or Bachelor s degree in Civil Engineering (DCE / B.E.). 2 to 10 years of experience in construction execution for national highways and bridges. Strong understanding of construction processes, materials, and quality control. Good communication and team coordination skills. Ability to work effectively on-site and manage multiple tasks. Qualification : Diploma or Bachelors degree in Civil Engineering (DCE / B.E.)

Job Title: Accountant Location: Indore, Madhya Pradesh (Onsite) Experience: Minimum 2+ Years | Full-Time About the Role AiTrillion is seeking a detail-oriented and proactive Accountant to join our finance team. This role focuses on payroll tax research, planning, and preparation, while ensuring compliance with federal, state, and local tax regulations. You will act as a vital liaison between the company, clients, government agencies, and CPA auditors, providing accurate tax and accounting data and delivering excellent customer service. Key Responsibilities Prepare and review complex payroll tax filings, ensuring accuracy and compliance with federal, state, and local laws. Conduct and manage payroll tax audits, negotiate settlements, and resolve tax-related issues effectively. Collaborate with clients to review tax information and clarify queries, ensuring comprehensive understanding. Deliver exceptional customer service to both external clients and internal support teams. Provide tax and accounting guidance and support to internal teams, anticipating and resolving tax challenges. Ensure timely and accurate disbursement of direct deposits and management of ACH files. Account for and reconcile tax escrow, trust funds, and direct deposits with precision. Review and approve tax documentation for new clients or conversions. Perform monthly operational and financial analyses to support business goals. Stay updated on changes in payroll tax laws and regulations to maintain compliance. Manage billing and accounts receivable efficiently. Qualifications & Skills Minimum 2 years of experience in payroll tax preparation and accounting roles. Strong working knowledge of payroll tax codes, regulations, and tax planning. Proven ability to conduct tax due diligence and manage audits. Exceptional analytical, organizational, and project management skills. Excellent written and verbal communication skills. Ability to handle multiple priorities and manage client relationships effectively. High level of customer service orientation and problem-solving skills. Proficient with Microsoft Excel and accounting software. Bachelor s degree in Accounting, Finance, or Business-related field preferred; CPA or MBA is a plus. Flexible team player capable of thriving in a fast-paced, evolving environment. Willingness to work overtime as needed. Be part of a dynamic company transforming eCommerce marketing automation. Work in a collaborative environment focused on growth and innovation. Opportunities for professional development and continuous learning. Make a direct impact through your expertise in tax and accounting functions. Apply Now If you are a skilled accountant with a passion for tax compliance and client service, join AiTrillion s finance team and contribute to our fast-growing SaaS business. Qualification : Bachelors degree in Accounting, Finance, or Business-related field preferred; CPA or MBA is a plus.

Mobile App Developer - Flutter Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain cross-platform mobile applications using Flutter. Write clean, reusable, and efficient Dart code to ensure app stability and scalability. Integrate UI/UX designs into Flutter applications for a smooth user experience. Build and integrate RESTful APIs, Firebase, and third-party services to enhance app functionality. Ensure performance optimization, responsiveness, and smooth animations in apps. Debug and resolve issues related to app functionality and performance, ensuring bug-free execution. Skills Required: Strong knowledge of Flutter and Dart programming for mobile development. Experience with State Management (Provider, Riverpod, Bloc, Redux, GetX). Familiarity with Firebase (Auth, Firestore, Push Notifications, etc.). Experience with API integration (RESTful & GraphQL). Knowledge of SQLite, Hive, or other local storage solutions. Understanding of Material Design principles and responsive UI for mobile apps. Join us now and become part of an innovative team focused on building cutting-edge mobile solutions! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Angular Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain scalable and high-performance web applications using Angular. Build dynamic and responsive user interfaces with Angular components. Implement state management using NgRx or other libraries to ensure app efficiency. Integrate RESTful APIs and third-party services to enhance app functionality. Optimize applications for speed, performance, and scalability. Collaborate with backend teams to design and implement APIs effectively. Debug and troubleshoot front-end performance issues to ensure smooth user experiences. Write clean, reusable, and efficient TypeScript code for maintainable applications. Skills Required: Strong proficiency in Angular (latest versions) and TypeScript. Good understanding of HTML5, CSS3, SCSS, and JavaScript (ES6+). Experience with Angular Material, Bootstrap, or Tailwind CSS for UI design. Familiarity with RxJS (Reactive Extensions) for handling asynchronous data streams. Familiarity with Component-based architecture and Angular Lifecycle Hooks. Knowledge of State Management (NgRx, Akita, or Services) for better app flow. Experience in API integration using HTTPClient (RESTful APIs, GraphQL). Join our dynamic team and work on exciting Angular projects that shape the future of web applications! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

ReactJS Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain scalable and high-performance web applications using React.js. Build reusable UI components and ensure efficient rendering for optimal performance. Ensure cross-browser compatibility and mobile responsiveness of applications. Collaborate with backend developers, UI/UX designers, and other team members to create cohesive solutions. Implement state management using Context API, Redux, Recoil, or Zustand for better app flow. Optimize applications for speed, performance, and responsiveness. Debug and troubleshoot front-end issues and performance bottlenecks. Write clean, maintainable, and modular JavaScript/TypeScript code for maintainable applications. Skills Required: Strong proficiency in React.js, JavaScript (ES6+), and TypeScript. Deep understanding of React Hooks, Functional Components, and Lifecycle Methods. Proficiency in front-end development web programming languages such as HTML, CSS, JQuery, and JavaScript. Experience with State Management (Redux, Context API, Recoil, or Zustand). Knowledge of HTML5, CSS3, and pre-processors like SASS or Tailwind CSS. Strong grasp of Unit Testing with tools like Jest, React Testing Library, or Enzyme. Join our innovative team and contribute to the development of cutting-edge web applications using React.js! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

NodeJS Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain scalable and high-performance backend applications using Node.js. Design and implement RESTful APIs and GraphQL services for efficient data interaction. Handle database operations with SQL (MySQL, PostgreSQL) or NoSQL (MongoDB, Redis) databases. Optimize server-side performance and ensure efficient request handling. Implement authentication and authorization using JWT, OAuth, and Passport.js. Integrate third-party services, cloud platforms, and microservices into the backend ecosystem. Debug, troubleshoot, and fix backend issues and performance bottlenecks. Work with asynchronous programming and event-driven architecture for optimal scalability. Skills Required: Strong proficiency in JavaScript (ES6+) and TypeScript. Strong debugging, problem-solving, and performance optimization skills. Deep understanding of Node.js frameworks like Express.js, Nest.js, or Koa.js. Experience with database management (MongoDB, MySQL, PostgreSQL, Firebase, Redis). Knowledge of APIs, WebSockets, and real-time communication (Socket.io, GraphQL, gRPC). Experience with Docker, Kubernetes, and cloud platforms like AWS, GCP, or Azure. Familiarity with message queues (RabbitMQ, Kafka, Redis Pub/Sub). Join our team and help us build scalable backend applications that power innovative web services! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Game Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Design, develop, and maintain interactive and engaging games for various platforms (PC, mobile, console, VR/AR). Write efficient, reusable, and scalable game code using popular game engines. Implement game mechanics, physics, AI, and animations to enhance player experience. Optimize game performance for smooth gameplay and responsiveness. Stay updated with the latest game development trends, tools, and technologies. Collaborate with 3D/2D artists, designers, and sound engineers to create immersive game experiences. Integrate multiplayer functionality, leaderboards, and in-game purchases. Debug and fix bugs, glitches, and performance issues to maintain a smooth gaming experience. Skills Required: Strong proficiency in C#, C++, or JavaScript for game development. Experience with game engines like Unity, Unreal Engine, Godot, or CryEngine. Understanding of game physics, AI, and mechanics for game logic and dynamics. Knowledge of 3D modeling, animation, and rendering (e.g., Blender, Maya, or 3ds Max). Familiarity with multiplayer networking (e.g., Photon, Mirror, or Unity Netcode). Experience with Shader programming and GPU optimization for improved graphics and performance. Join our team and bring your creativity to life by developing exciting and interactive games! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Senior Shopify Developer Employment Type: Full-time Experience: 6+ years of experience in Shopify Development Job Description: Strong knowledge of the Shopify platform. Expertise in Shopify theme development and customization. Expert-level knowledge of Shopify Liquid templating language. Previous experience working on multiple Shopify projects from mid to high level. Excellent written and verbal communication skills. Proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc.). Expertise in HTML5, CSS3, and JavaScript/ECMAScript 5/6 & jQuery. Thorough understanding of cross-browser compatibility issues. Strong understanding of responsive web design techniques. Understanding of W3C web standards/semantics and accessibility guidelines. Experience in debugging and testing software for cross-browser compatibility. Develop custom Shopify apps and features using Liquid, HTML, CSS, JavaScript, and any backend technology. Experience with third-party integrations and APIs. Experience in theme installation, theme customization, plugin integration, and plugin installation. Experience: 6+ years of experience as a Shopify Developer. Desired Candidate Profile: Education: UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - Computers PG: Any Postgraduate (M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers) - Post Graduation Not Required Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently as well as part of a team. Previous experience working on multiple Shopify projects, preferably mid to high level. A proactive attitude towards learning and keeping up with the latest trends in web development and Shopify. Join our team and work with cutting-edge technology to create customized and high-performing Shopify solutions! Qualification : UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - ComputersPG: Any Postgraduate, Post Graduation Not Required, M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers

Node.js Backend Developer Experience Required: 2-4 years of experience in Node.js Backend Development Technical Skills: Strong knowledge in Node.js for building scalable and high-performance server-side applications. Proficiency in JavaScript and ES6 features for backend development. Experience with RESTful APIs and integrating third-party services for full-stack solutions. Hands-on experience with database management using MongoDB, MySQL, or other relational/noSQL databases. Experience in implementing authentication and authorization mechanisms (JWT, OAuth, etc.). Strong understanding of asynchronous programming, event-driven architecture, and microservices. Familiarity with cloud platforms like AWS, GCP, or Azure for deployment. Experience with unit testing using frameworks like Mocha, Chai, or Jest. Job Responsibilities: Design, develop, and maintain scalable server-side applications using Node.js. Implement RESTful APIs and integrate third-party services. Work with databases like MongoDB, MySQL, or PostgreSQL to store and manage application data. Ensure high performance, scalability, and security for web applications. Collaborate with frontend developers and technical teams to integrate backend functionality with user-facing features. Debug and troubleshoot issues related to backend performance and database operations. Write efficient, reusable, and maintainable code. Participate in code reviews and ensure adherence to best practices and coding standards. Maintain continuous delivery pipelines and ensure deployment processes are optimized. Desired Candidate Profile: Proven experience in Node.js backend development with a strong understanding of asynchronous programming. Experience in building scalable, performant, and secure server-side applications. Proficient in integrating with RESTful APIs and working with databases like MongoDB, MySQL, or PostgreSQL. Hands-on experience with cloud platforms like AWS, GCP, or Azure. Familiarity with unit testing and debugging tools. Experience working with frontend teams to deliver full-stack solutions. Excellent problem-solving and analytical skills with a strong commitment to delivering high-quality code. Strong written and verbal communication skills. Join our team and become a key part of building cutting-edge, scalable applications using Node.js!

Senior PHP Developer Experience Required: 3-6 years of experience in PHP Development Technical Skills: Proficient in PHP, including experience with PHP frameworks like Laravel, CodeIgniter, or Symfony. Experience in developing scalable and high-performance web applications. Strong knowledge of HTML, CSS, JavaScript, and jQuery for front-end development. Familiarity with databases such as MySQL, PostgreSQL, or MongoDB for data storage and management. Experience in working with RESTful APIs for seamless integration. Understanding of web technologies and frameworks for designing dynamic and responsive pages. Knowledge of UI/UX design principles to enhance user experience and interface functionality. Experience with version control systems such as Git for collaboration and code management. Familiarity with SEO best practices to ensure optimized website performance and search engine ranking. Job Responsibilities: Design and develop dynamic web pages, multimedia content, and GUIs based on client requirements. Work closely with technical teams to implement server-side logic and integrate with front-end components. Manage and update website content to ensure it is fresh and relevant for users. Upload and deploy websites onto servers and register them with major search engines for better visibility. Collaborate with writers, designers, and other stakeholders to ensure alignment with UI/UX best practices. Optimize web pages for better user experience, site speed, and overall performance. Ensure that websites are responsive and compatible across different devices and browsers. Maintain and improve websites by adding new features and fixing any reported issues. Desired Candidate Profile: 3-6 years of experience in PHP web development, with a focus on back-end logic and full-stack development. Experience in developing websites and web applications using PHP frameworks such as Laravel, Symfony, or CodeIgniter. Strong knowledge of front-end technologies like HTML5, CSS3, JavaScript, and jQuery for responsive designs. Experience working with databases like MySQL, PostgreSQL, and NoSQL databases. Good understanding of SEO principles and techniques for improving website visibility and search engine ranking. Excellent understanding of UI/UX best practices for designing seamless, intuitive web experiences. Proven experience in deploying websites and web applications, ensuring proper version control (Git). Strong problem-solving and debugging skills to optimize website performance. Effective communication skills for collaborating with cross-functional teams. Join our team and help us create innovative web applications that provide exceptional user experiences!

Consultant Customer Success (Hyper Care) Job Category: Non-Technical Department: Customer Success Implementation Job Location: Indore, India Experience Required: 3 4 Years About the Role: Serosoft, India s leading Educational ERP Software company, recognized by Deloitte Fast 50 and ET Growth Champion, is seeking a Customer Success Consultant to support and guide clients through their product journey. You will serve as a trusted advisor, helping clients use our software solutions effectively to meet their business goals. Key Responsibilities: Record and document all client activity through the ticketing system. Demonstrate expert-level product knowledge and configure customer data efficiently. Understand customer challenges and provide effective, value-driven solutions. Communicate proactively with clients via written and verbal channels. Monitor accounts to identify opportunities for upselling and feature utilization. Assist in planning, monitoring, and implementing business process improvements. Provide strategic guidance to clients for module usage and user adoption. Troubleshoot software-related issues and define process flows. Present product updates and roadmaps aligned with client needs and goals. Generate dashboards and business reports to analyze usage metrics and client satisfaction. Coordinate with cross-functional teams to resolve client concerns and enhance product offerings. Travel to client locations as needed for project execution and relationship building. Required Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related fields. 3 4 years of experience working with ERP or enterprise applications (preferably in the education domain). Key Skills: Strong logical and analytical problem-solving abilities. Excellent communication and interpersonal relationship-building skills. High emotional intelligence and customer service orientation. Team collaboration, leadership, and goal-focused approach. Strong presentation and negotiation skills. Learning & Growth: Continuous learning and career development opportunities. Cutting-Edge Technologies: Work on innovative and impactful projects. Global Exposure: Opportunities to engage in international projects and collaborations. Vibrant Culture: Participate in team events, celebrations, and outings. Competitive Compensation: Industry-leading salary and performance rewards. Work-Life Balance: 5-day work week and flexible working culture. Health Coverage: Group health insurance for your well-being. Open Communication: Flat hierarchy with an open-door policy for feedback and innovation. Modern Workspace: Beautiful, centrally located office in Indore India s cleanest city. Apply now to be a part of a high-impact team delivering success and innovation in the EdTech space! Qualification : Bachelors or Masters degree in Computer Science, Engineering, Information Technology, or related fields.

Software Engineer (JAVA) Job Category: Technical Department: Engineering Job Location: Indore, India Experience Required: 3+ Years About the Role: Serosoft, a leading Educational ERP Software company and a Deloitte Fast 50 & ET Growth Champion, is looking for a Software Engineer (JAVA) to join our dynamic team. The ideal candidate should have 3+ years of experience in Java development and be passionate about designing, developing, and maintaining high-quality applications. You will work collaboratively with cross-functional teams to deliver innovative, scalable solutions that drive business growth. Responsibilities: Design, develop, and maintain robust and scalable software applications using Java technologies. Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications. Write clean, efficient, and maintainable code following coding best practices and standards. Conduct unit testing and debugging of applications to ensure software quality and reliability. Participate in code reviews to provide and receive constructive feedback. Troubleshoot and resolve software defects and issues, ensuring timely resolution. Collaborate with team members to continuously improve software development processes and practices. Contribute to the documentation of software designs, technical specifications, and user guides. Provide technical support and guidance to other team members when required. Education & Experience: Bachelor s degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered. Minimum of 3+ years of experience in Java Development. Skills & Competencies: Excellent problem-solving and analytical skills. Solid understanding of object-oriented programming principles and design patterns. Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate, Spring MVC, Spring Boot). Strong knowledge of Rest API, JMS, and related technologies. Experience with web application development using Java-based frameworks (e.g., Spring MVC, Java Servlets, JSP). Proficiency in database concepts and MySQL. Experience with version control systems (e.g., Git) and build tools (e.g., Maven, Gradle). Knowledge of software development methodologies and practices (e.g., Agile, Scrum). Strong communication and collaboration abilities, with the ability to work effectively in a team environment. Knowledge of cloud computing platforms (e.g., AWS, Azure) and related services will be an added advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open-Door Policy: Your ideas and feedback are always welcome. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! Join Serosoft today! If you are passionate about Java development and want to be a part of an innovative company that values collaboration and growth, apply now to start your journey with us. Qualification : Bachelors degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered.

Position: Software Engineer Job Category: Technical Department: Engineering Job Location: Indore Experience: 5+ years About the Role: India s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion Serosoft is looking for an experienced Software Engineer. The ideal candidate will have 5+ years of relevant experience in Java development and will be responsible for designing, developing, and maintaining high-quality software applications using Java technologies. You will collaborate with cross-functional teams, including product managers, designers, and other software engineers, to deliver innovative and scalable solutions. Key Responsibilities: 5 years of experience in application support (L3-support) of Java/J2EE applications and should have worked in REST API, JMS, etc. 2+ years of team-leading experience in production support of Java/J2EE applications. MUST have a production support attitude and aptitude. MUST have efficient troubleshooting aptitude and experience. MUST have experience working under high-pressure situations to strictly meet SLA. MUST have fixed code in application for resolving support tickets. Writing the code by strictly following the Coding Standards. Troubleshooting and resolving production support tickets and meeting SLA strictly. Must have worked on projects/products with Spring and Hibernate framework. Strong design, object-oriented, and core Java skills. Troubleshoot and resolve software defects and issues, ensuring timely resolution. Collaborate with team members to continuously improve software development processes and practices. Contribute to the documentation of software designs, technical specifications, and user guides. Provide technical support and guidance to other team members when required. Education & Experience: Bachelor s degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered. Minimum of 5 years of experience in Java Development. Skills: Solid understanding of object-oriented programming principles and design patterns. Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate, Spring MVC, Spring Boot). Strong knowledge of Rest API, JMS, etc. Experience with web application development using Java-based frameworks (e.g., Spring MVC, Java Servlets, JSP). Proficiency in database concepts and MySQL. Experience with version control systems (e.g., Git) and build tools (e.g., Maven, Gradle). Knowledge of software development methodologies and practices (e.g., Agile, Scrum). Strong communication and collaboration abilities, with the ability to work effectively in a team environment. Knowledge of cloud computing platforms (e.g., AWS, Azure) and related services will be an added advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it!

Position: Web Developer Job Category: Technical Department: Engineering Location: Indore, Madhya Pradesh Experience: Minimum 2 years of relevant experience Employment Type: Full-Time, Permanent About the Role: We are seeking a talented and motivated Web Developer to join our team. You will be responsible for building, maintaining, and optimizing robust web solutions that align with business goals. Your work will directly impact the user experience, system performance, and overall success of our web applications. Key Responsibilities: Develop and enhance websites and web applications using WordPress, PHP, and MySQL. Design and implement seamless integrations through REST APIs. Build interactive and responsive front-end features using Angular. Configure and manage payment gateways to ensure secure and reliable transactions. Optimize applications for performance, usability, and scalability. Write clean, efficient, and well-documented code following best practices. Collaborate with UI/UX designers to implement visually appealing and user-friendly interfaces. Conduct thorough testing to identify and resolve bugs and compatibility issues across browsers and devices. Ensure web applications meet security and data protection standards. Stay current with emerging web technologies, frameworks, and development trends. Provide technical support and troubleshoot issues post-deployment. Work closely with cross-functional teams, including designers, product managers, and backend developers, to ensure seamless project delivery. Education & Experience: Minimum of 2 years of relevant experience in web development. Bachelor s degree in Computer Science, Information Technology, or a related field. Relevant certifications in WordPress, PHP, Angular, or Web Development are a plus. Skills & Competencies: Strong problem-solving abilities and attention to detail. Experienced in responsive design and writing clean, efficient code. Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced team environment. Personal Attributes: Results-driven, self-motivated, and proactive. Strong leadership with a focus on team collaboration and customer satisfaction. Excellent problem-solving skills, with the ability to think critically and make data-driven decisions. Adaptable and resilient in a fast-paced, evolving global market environment. Strong interpersonal and communication skills, capable of building lasting relationships with international clients and stakeholders. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you are passionate about web development and looking for an exciting opportunity, apply now and be part of our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company providing enterprise-level IT and product engineering services to organizations of all sizes. At Systango, we prioritize efficiency, using cutting-edge technologies to deliver high-quality solutions at speed. We specialize in leveraging Gen AI, AI/ML, and Blockchain to help traditional businesses undergo their next stage of digital transformation. Our highly skilled team excels in web & enterprise development, mobile applications, QA, and DevOps. Our top-tier clients, such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to, rely on us to enhance their digital capabilities and drive disruptive innovations. At Systango, we make the impossible possible literally. Job Highlights: Lead and guide projects through all phases, including requirements gathering, scoping, planning, influencing, development, QA, bug fixing, deployment, and metrics tracking. Champion Agile Scrum methodology to deliver projects efficiently. Certified Scrum Master or Agile certification preferred. Bachelor's degree in Computer Science, Engineering, or a related technical field. Required Experience: 7-8 years of experience, preferably in a services-based company, managing 4-5 projects concurrently. Job Description: Take a hands-on approach in managing the delivery of critical business initiatives, overseeing all aspects of project management such as planning, requirements definition, risk management, communication, and execution. Develop innovative solutions to address project obstacles, resolving issues and constraints through consensus and effective judgment. Manage multiple stakeholders, coordinate cross-functional teams, and ensure customer deliverables are met. Make delivery decisions, balance tactical goals with long-term strategy, and ensure successful project outcomes. Guide projects through all phases, from requirements gathering and scoping to planning, development, QA, bug fixes, deployment, and metrics tracking. Lead and facilitate discussions, decision-making processes, and conflict resolution across teams. Assist teams in adopting the Agile Manifesto and driving continuous improvement in Agile execution. Ensure timely product delivery within an Agile framework, focusing on continuous process enhancement. Coordinate across cross-functional teams, identifying and mitigating dependencies and risks early on. Develop risk impact matrices and implement risk mitigation strategies for high-priority issues. Provide weekly sprint health status reports to higher management. Manage third-party integrations and commitment closures, participating in user and product research exercises and workshops. Prepare business models, flowcharts, and diagrams to communicate project requirements. Track progress and performance using relevant tools. Key Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 7-8 years of experience in project management, with a focus on managing multiple projects in parallel. Experience working on startup products in B2B, B2C, or SaaS domains. At least 3 years of technical program management experience, with a track record of managing projects across cross-functional teams. Strong experience with Agile Scrum methodology and facilitating its adoption across teams. Excellent communication skills, with the ability to manage stakeholder expectations and lead cross-functional teams. Certified Scrum Master or Agile certification is a plus. What You'll Gain: A dynamic work environment that fosters continuous learning and growth. Opportunities to work with industry leaders and cutting-edge technologies. Exposure to large-scale, high-impact projects with global clients. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field.