Issue Remediation Jobs in Bengaluru

604 Jobs Found

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Information Security Engineer

Altisource

3-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Information Security Engineer Location: Bengaluru Company: Altisource (NASDAQ: ASPS) About Altisource At Altisource, we develop cutting-edge technologies and services for the mortgage and real estate industry. We re a trusted partner to 7 of the top 10 U.S. mortgage servicers, operate one of the leading real estate auction platforms, and support a cooperative with over 15% market share in the $1.8 trillion U.S. originations market. If you're passionate about cybersecurity and want to make an impact in a high-growth, tech-driven environment this is the role for you. Position Summary We re looking for a highly motivated Information Security Engineer to support our growing security operations. You will play a vital role in identifying and mitigating security risks across applications, systems, and networks. This role involves vulnerability assessments, code reviews, and automation of security tasks ensuring Altisource remains secure and compliant in a fast-paced environment. Key Responsibilities Conduct vulnerability assessments on applications, networks, and systems. Perform manual verification to reduce false positives and validate security fixes. Communicate identified vulnerabilities and recommend remediation steps to internal teams. Perform secure code reviews and assist development teams in fixing identified issues. Identify and mitigate risks throughout the software development lifecycle. Leverage commercial and open-source tools for vulnerability detection (e.g., Qualys, Nessus, Burp Suite). Assist in internal penetration testing initiatives. Develop internal tools and automate security tasks, leveraging AI where applicable. Stay updated on the latest threats, tools, and best practices in cybersecurity. Create detailed assessment reports and present findings to technical and non-technical stakeholders. Train and mentor team members on vulnerability management processes and tools. Required Qualifications Bachelor s degree in Computer Science, Engineering, or a related field. 3 to 5 years of hands-on experience in information security or related roles. Relevant certifications such as CEH, GIAC, or similar. Solid experience in: Network vulnerability assessments Application scanning and secure code review Windows, Linux, and Unix operating systems Familiarity with OWASP tools, methodologies, and security best practices. Strong communication skills both written and verbal. Preferred Skills Experience with tools like: Qualys, Nessus, Nexpose, SAINT Burp Suite Pro, HP WebInspect Static analysis tools (e.g., IBM AppScan Source, Fortify) Proficiency in one or more programming languages: Java, C, C++, .NET (C#, VB). Experience delivering training or presenting technical content to teams. Background in technical writing or web development is a plus. Be part of a team securing technologies used by top players in the mortgage and real estate space. Work with modern tools and frameworks. Enjoy a collaborative environment that supports innovation, growth, and learning. Qualification : Bachelors degree in Computer Science, Engineering, or a related field

Information Security Information security Engineer Security engineer
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Associate - Customer Success

Cashfree Payments India Private Limited

2-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position: Associate - Customer Success Employment Type: Full Time Department: Customer Success Location: Bengaluru About the Role: As an Associate in Customer Success, you will be the frontline point of contact, resolving customer queries promptly and ensuring an exceptional customer experience. You will manage inquiries via email, chat, and phone, adhering to company guidelines and SLAs to deliver timely and effective solutions. Key Responsibilities: Address and resolve customer queries across multiple channels (email, chat, phone) promptly and professionally. Maintain high standards of customer service to build trust and ensure satisfaction. Collaborate with business and internal teams to resolve complex issues and provide timely updates. Utilize available tools and resources to efficiently troubleshoot and resolve customer concerns. Stay informed about industry trends to continuously improve support processes. Develop strong relationships with customers and internal stakeholders to facilitate seamless communication and issue resolution. Analyze customer feedback to identify improvement opportunities and drive enhancements in service quality. Provide regular reports and insights on customer support metrics to senior management. What You ll Bring: 2-5 years of experience in customer support, preferably in fintech, email/chat processes, or escalation management (including L2 escalations). Strong verbal and written communication skills. Excellent problem-solving and analytical abilities to handle complex customer issues. Interpersonal skills to build trust and collaborate effectively across teams. Ability to work independently in a fast-paced environment while managing multiple priorities. Solid understanding of customer support industry dynamics and business acumen. Proficiency with customer support software and tools. Effective time management skills to meet SLAs and business goals. Preferred Qualifications: Experience within the FinTech sector or related background, with knowledge of fintech operations and solutions.

Associate Customer Customer associate Customer Success Full-Time
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Product Support Analyst - Travel Domain

Serko

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Product Support Analyst Travel Domain Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global tech platform revolutionizing business travel and expense technology. We bring together passionate travelers and technologists through the world s largest business travel marketplace. As an equal opportunity employer, Serko celebrates diversity and authenticity to create meaningful impact. With offices in New Zealand, Australia, North America, China, and a new hub in Bengaluru, India, we are expanding rapidly to build a world-class team and innovative products. Role Overview: Product Support Analyst GetThere Serko is hiring two Product Support Analysts for our GetThere online booking tool in Bengaluru. You will be at the frontline of customer support, resolving day-to-day client issues and ensuring superior service. Your work will strengthen client relationships and contribute to product and process improvements that drive customer satisfaction. Key Responsibilities Manage and resolve client issues through email, telephone, and issue tracking systems efficiently and professionally. Provide effective troubleshooting and solutions for GetThere product and application problems. Deliver exceptional customer service by being responsive, communicative, and adhering to SLAs. Collaborate with internal teams to escalate and resolve complex issues promptly. Identify opportunities for process improvement to reduce incoming support queries and enhance product usage. Support product testing and release activities as needed. What You ll Bring Strong problem-solving skills and proven ability to investigate and resolve technical issues effectively. Exceptional customer service mindset with a passion for delivering superior support. Excellent written communication skills to translate technical terms into clear, customer-friendly language. Ability to liaise between end-users and technical teams to ensure accurate understanding and resolution. Solid knowledge of travel industry Global Distribution Systems (GDS). Prior experience troubleshooting GetThere or supporting corporate online travel platforms is highly preferred. Competitive base salary with performance-based discretionary incentives. Access to a comprehensive learning and development platform to grow your career. Supportive work environment encouraging ownership of your career path. Be part of an innovative team driving meaningful change in business travel technology. Excited to support and innovate in travel technology with Serko s Bengaluru team? Apply today!

Support Product Support Analyst Product analyst Support analyst
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Project Manager

Rubrik

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Project Manager InfoSec PMO Location: Bengaluru, India Team: Information Security (PMO) About the Team The Information Security team at Rubrik strengthens company-wide security through technology, process optimization, and education. The team leads efforts in secure software development, data protection, monitoring, response, and compliance with third-party data sharing and governance standards. Role Overview Rubrik is looking for a hands-on, high-impact Project Manager to lead multiple overlapping InfoSec initiatives. You will drive outcomes, not just track progress partnering across InfoSec and business teams to define, prioritize, and execute high-stakes security projects. You ll need to blend PM expertise, strategic thinking, and the ability to adapt to startup-style ambiguity. Key Responsibilities Initiative Leadership Own end-to-end delivery of technical and cross-functional InfoSec projects. Bring stakeholders to alignment on scope, timing, and success criteria. Drive remediation and security maturity through project execution. Planning & Execution Define timelines, dependencies, and priorities for multiple projects. Use tools like Jira, Confluence, and standard PM methodologies (Agile/PMBOK). Report regularly to leadership and escalate risks/blockers proactively. Collaboration & Influence Work with InfoSec leaders to shape and maintain the roadmap. Act as an internal consultant, helping teams improve processes and execution. Influence cross-functional stakeholders with clear communication and practical coordination. Ideal Experience Required 5 8 years of PM experience in SaaS or tech-focused environments. Proven ability to lead cross-functional programs with technical and business scope. Hands-on experience with Agile, PMBOK, or blended methodologies. Strong communicator who thrives in ambiguity and fast-moving environments. Bachelor s degree in InfoSec, IT, Engineering, or Business. Preferred Certifications: PMP, PgMP, CISSP, CISA, or CISM. Experience in Information Security programs or initiatives. Bias for action with startup-level flexibility. Process improvement mindset and servant-leader style. Key Traits for Success Results-oriented: Drives outcomes, not just process. Strategic & hands-on: Can plan at the macro level and execute in the weeds. Problem-solver: Anticipates issues and navigates complexity. Stakeholder-focused: Brings teams together and manages expectations smartly. Security-minded: Passion for growing InfoSec expertise. Rubrik is a leader in Zero Trust Data Security , offering next-gen data protection for enterprises. It s a fast-moving environment where PMs can make a real security impact at scale across cloud, SaaS, and enterprise infrastructure. Qualification : Bachelors degree in InfoSec, IT, Engineering, or Business.

Project Manager Project manager Manager project Full-Time
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Tech Support Engineer

Limechat

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Tech Support Engineer Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is reimagining how businesses engage with customers through human-like conversations powered by AI, especially on platforms like WhatsApp. We're part of Y Combinator s Winter 2021 cohort and backed by top-tier investors. Over 300+ brands including HUL, ITC, Sugar Cosmetics, and Piramal Health rely on us to deliver smart, automated, and delightful customer experiences. Founded by IIT Delhi alumni and Forbes 30 Under 30 honorees, LimeChat is a fast-growing, mission-driven team obsessed with innovation, product excellence, and real-world impact. We see ourselves as an elite sports team, not a family. Everyone is an A-player and is expected to push themselves and their peers to new heights. If you're looking for hypergrowth, ownership, and the chance to work with cutting-edge technology in AI and automation, this is your opportunity. What You'll Do As a Tech Support Engineer, you ll be a key part of the Customer Success and Engineering loop diagnosing real-world issues and ensuring clients have a seamless experience with LimeChat s products. Key Responsibilities: Troubleshoot technical issues, analyze logs using Kibana, and identify root causes. Escalate unresolved bugs and issues to the engineering team with well-documented findings. Use SQL for running queries and retrieving data to fulfill client requests. Manage and resolve support tickets on Freshdesk and track bugs/issues in JIRA. Ensure resolution times meet SLA standards and strive for exceptional customer satisfaction. Work closely with product, QA, and engineering to continuously improve support operations. Contribute to the knowledge base and internal documentation for known issues and resolutions. Must-Have Skills Bachelor s in Computer Science, IT, or related discipline. Solid understanding of SQL and data query logic. Familiarity with Freshdesk (or similar ticketing tools) and JIRA for issue tracking. Excellent troubleshooting and debugging skills. Comfortable reading and interpreting application logs via tools like Kibana. Clear written and verbal communication skills. Strong customer-first mindset with a focus on resolution and relationship building. Able to work in a fast-paced startup environment and manage shifting priorities. Bonus Points For Experience in B2B SaaS support environments. Exposure to API debugging, postman, and developer tools. Ability to contribute to support automation or internal tooling. Be part of a YC-backed rocketship startup transforming how businesses interact with customers. Work alongside high-caliber teammates and learn faster than ever. Engage in real impact your work directly improves the product and customer happiness. Experience steep career growth and ownership from day one. Exposure to top global D2C and enterprise brands. Quotes We Live By: It s okay to fail. It s not okay to not try. Do the right thing when others are not looking. If you're ready to put your tech skills to work solving real customer problems and want to grow in a high-energy environment, LimeChat is the place for you. Apply now and join our journey. Qualification : Bachelors in Computer Science, IT, or related discipline.

Tech Support Tech support Engineer Tech engineer
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Sr. Manager, Internal Audit

Shopup

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Sr. Manager, Internal Audit Location: Bengaluru, India Company: ShopUp HQ Role Overview The Senior Manager of Internal Audit will lead the planning, execution, and reporting of audits across multiple departments. This role focuses on evaluating risk management processes, internal controls, and compliance with both organizational policies and external regulations. The ideal candidate will bring extensive experience auditing FMCG companies and distribution operations, with a strong emphasis on process improvement, regulatory adherence, and supporting organizational governance. Key Responsibilities Plan, lead, and conduct internal audits across departments to assess risks, control effectiveness, and compliance with policies and regulations. Perform targeted audits related to FMCG and distribution house operations, addressing operational risks and process inefficiencies. Analyze current business processes to identify inefficiencies or risk areas, and recommend actionable process improvements. Develop and implement audit strategies, methodologies, and frameworks aligned with organizational objectives. Collaborate with internal stakeholders to communicate audit findings, provide guidance, and drive timely corrective actions. Prepare comprehensive audit reports, highlighting key risks, gaps, and recommendations for senior management and leadership. Track and monitor the implementation of audit recommendations and follow-up actions to ensure closure. Design and deliver training programs to foster awareness of internal controls, risk management, and compliance culture throughout the company. Conduct field visits and on-site audits as per the audit calendar and perform unannounced surprise audits. Qualifications & Experience Professional Experience: Minimum 8 years of experience in Internal Audit, risk management, compliance, and process improvement. Hands-on experience auditing FMCG companies and distribution-heavy operations is strongly preferred. Educational Qualifications: Bachelor s degree in any discipline with a strong academic record. Qualification : Bachelors degree in any discipline with a strong academic record.

Sr. Manager Sr. manager Internal Audit
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Lead Systems Software Engineer

Cloud Software Group

9-11 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Lead Systems Software Engineer Location: Bengaluru, Karnataka, India (On-Site) Team Overview: Join our Application Security team at Cloud Software Group, where we focus on protecting web applications and services from security threats. As a part of this passionate team, you will engage in application layer attack protection, threat intelligence, and the mitigation of OWASP attacks. We are highly focused on emerging security trends and delivering cutting-edge solutions to defend against advanced cyber threats. Job Description: As a Lead Systems Software Engineer, you will be responsible for implementing, configuring, and maintaining Web Application Firewalls (WAFs) to safeguard web applications and services. This role involves identifying security threats, performing security assessments, and collaborating with cross-functional teams to ensure security best practices are followed throughout the development lifecycle. Key Responsibilities: WAF Implementation & Maintenance: Implement and maintain Web Application Firewalls (WAFs) to protect web applications and services from security threats, including bot attacks. Security Policies & Rules: Develop and manage security policies and rules for WAFs to ensure the prevention of OWASP-Top-10 vulnerabilities, unauthorized access, data breaches, and other security incidents. Security Assessments & Penetration Testing: Conduct security assessments and penetration testing of web applications and services to identify vulnerabilities and recommend remediation measures. Collaboration: Work closely with other security teams and developers to ensure security best practices are integrated into the design, development, and maintenance of web applications and bot management systems. Emerging Threats Awareness: Stay informed on the latest security threats, technologies, and best practices to continually improve the security posture and protect against evolving threats for WAF and API. Incident Response: Participate in incident response and investigations as needed to identify the root cause of security incidents and implement corrective actions to prevent recurrence. Continuous Improvement: Lead initiatives to improve processes, systems, or products to enhance job area performance. Address complex security problems by considering multiple issues across various specialties. Qualifications: Education: Bachelor s (BE/B.Tech) or Master s degree in Computer Science, Information Security, or related fields, or equivalent work experience. Experience: 9-11 years of experience in network protocols (TCP, UDP, HTTP, DNS, SSL/TLS) and web application security, with a focus on WAFs and bot mitigation. Technical Expertise: Experience with industry-leading WAFs such as Citrix NetScaler AppFirewall, Imperva, ModSecurity, or F5 BIG-IP ASM. Proficiency in C, C++, and scripting languages like Python and Perl. Analytical Skills: Strong problem-solving abilities with a demonstrated capacity to identify and respond to security threats quickly. Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across teams and with stakeholders. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Our suite of cloud-based products powers productivity and collaboration, enabling real work to get done from anywhere. We value passion for technology, risk-taking, and innovation. If you re ready to be part of a company on the brink of transformative growth, now is the perfect time to join us. We are committed to Equal Employment Opportunity (EEO) and compliance with all applicable laws, ensuring a diverse and inclusive workplace for all. This position is ideal for individuals passionate about cybersecurity and looking to be at the forefront of web application protection and security innovations. Qualification : Bachelors (BE/B.Tech) or Masters degree in Computer Science, Information Security, or related fields, or equivalent work experience.

Lead Systems Software Software lead Systems software
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Technical Support Specialist

Isoftcells

0-2 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Technical Support Specialist Location: Bengaluru Experience: 0-2 Years Job Overview We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment. Key Responsibilities Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis. Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required. Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities. Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution. Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp. On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed. Required Skills & Qualifications Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript. Operating Systems: Basic knowledge of Windows and Linux OS. Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting. Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS. Database Administration: A general understanding of database administration concepts. Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus. Networking: Understanding of network fundamentals and the ability to analyze network traces. API Knowledge: Experience or familiarity with API design and development. Security: Understanding of how data is securely transmitted across the network. Communication & Soft Skills Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users. Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently. Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction. Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making. Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions. Collaborative Culture: Work with industry leaders and the best minds in the field. Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle. If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!

Software Support Software Support Engineer Software Engineer
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Grc Specialist

Locus

2-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: GRC Specialist Location: Bangalore (On-site; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the Role Governance Risk and Compliance Specialist (GRC Specialist) We're looking for a candidate with 2-4 years of relevant experience. Key Responsibilities: Define, implement, and maintain the Information Security Management System (ISMS) and Privacy Information Management System (PIMS). Plan and execute periodic risk assessments. Work directly with the business units to facilitate risk assessment and risk management processes. Define, Review and Maintain the organizational information security policies, processes, procedures and control framework to ensure it is adequate to address the emerging risks due to changing environment, technology and legal requirements. Align customer and internal information security objectives to the ISMS and PIMS. Monitor and fulfill client contractual (MSA) information security and privacy obligations. Monitor and fulfill legal obligations related to protection of personal information across different jurisdictions like GDPR, CCPA. Prepare metrics based periodic reports and dashboards with support from the stakeholder functions for management review. Liaise with security vendors, suppliers, service providers and external resources for new security tools for improving security. Lead the Information Security audits / assessments / remediation and present key risks to the management. Perform the Third party Risk Assessment of Critical Vendors. Conduct Information Security and Privacy awareness and training programs for the employees as part of their induction and regular awareness. Oversee information security and privacy incident management process for incident reporting, containment, resolution and root cause analysis. Plan and coordinate BCP and DR tests. Setup guidelines for secure coding practices. Recommend security and privacy controls based on people, process and technology approach and industry best practices. Identifying solutions or writing automation scripts for solving regular tasks or optimizing processes. SOC Monitoring Activities such as. Firewall, Vulnerability, Inspector, Guarduty etc. Log Review, Incident Handling & Compliance adherence. Qualifications: Good understanding of information security compliance requirements like ISO27001, SOC2, CSA STAR and Privacy requirements like BS10012 & ISO27701. Good understanding of legal obligations towards protection of personal information across different jurisdictions like GDPR, CCPA, etc. Experience in creating and auditing security and privacy best practices and implementation of security and privacy principles across organization, to meet business goals along with customer and regulatory requirements. Experience implementing security and privacy controls for cloud platforms like AWS, Azure. Experienced in solving Audit and Regulatory Issues. Experience in auditing MDM, SSO solutions, AWS (Cloud Infra), Firewall, WAF, DLP etc. Good at solving information security compliance challenges by recommending solutions and best practices. Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

GRC Specialist Grc specialist Full-Time Governance
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Associate / Sr Associate - Email/chat Support

Firstsource

2+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Associate Sr Sr associate Email Chat
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IMPO UAM Authorization Analyst

Johnson & Johnson

6-8 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: IMPO UAM Authorization Analyst Location: Bengaluru, India Unit: Johnson & Johnson Innovative Medicine Principal Operations (IMPO) Job Type: Full-Time Employment Type: Permanent About Johnson & Johnson: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, profoundly impacting health for humanity. Role Purpose: The IMPO UAM Authorization Analyst role at Johnson & Johnson is responsible for enhancing user access security and compliance within global SAP S/4 systems, while driving key User Access Management (UAM) initiatives. This role supports business adaptation through SAP S/4 HANA implementation, focusing on core SAP Manufacturing, Order to Cash, Procure to Pay, and Finance processes. The position is part of the IMUAM team, ensuring security requirements are designed and implemented compliantly within the Transcend Program, a global initiative for business transformation. Key Responsibilities: Security Workshops & Role Design: Lead security workshops to gather business and compliance requirements for role design, ensuring validation post-build for S/4 HANA Roles and Authorization requirements. UAM Strategy Development: Develop UAM strategies involving composite roles, Fiori tiles, business roles/user personas, and data security/UI masking concepts for S/4HANA. Data Validation & Compliance Documentation: Perform data validation, conduct health checks, and provide compliance documentation to ensure proper security implementation. Role Design & Testing: Design, test, and implement rule sets for SAP S/4HANA role design, ensuring they align with security protocols. User Account Setup & Support: Support role data and user account setup. Provide advice on role design testing and coordinate business UAT activities. Authorization Defects Management: Manage authorization defects and provide support for user cutover and Hypercare activities during and post-implementation. Collaboration & Training: Work closely with the Business Adaptation team to facilitate training, communication, and readiness across regions. Assist in transitioning between project phases and operational support teams. Compliance & Security Audits: Ensure compliance with internal and external standards through regular SAP security assessments and audits. Issue Troubleshooting & Resolution: Troubleshoot and resolve complex SAP security issues to maintain a secure environment. Documentation Management: Develop and maintain comprehensive documentation for SAP security policies, procedures, and configurations. Mentorship & Team Development: Train and mentor junior team members, promoting the implementation of SAP security standard processes. Qualifications: Required: Educational Background: Bachelor s degree in a relevant field (preferably Risk Management, Compliance, Audit). Experience: 6-8 years of experience in UAM within an enterprise risk management framework. Demonstrated expertise in SAP GRC Access Control and Identity Management tools. Hands-on experience with end-to-end SAP S/4HANA implementation, including Fiori. Deep knowledge of SAP authorization concepts, Segregation of Duties (SoD) mitigation, and remediation strategies. Proficiency in risk matrix/rule set maintenance, data analysis, conversion, and migration. Tools & Platforms: Experience with teamwork platforms (e.g., Confluence, Jira, MS Teams). Project Management: Strong project management and collaboration skills with experience in remote and virtual environments. Language Skills: Fluent in English with outstanding oral and written communication skills. Additional Experience: Experience in the pharmaceutical domain is a plus. Preferred: Industry Experience: Experience in Life Sciences, Pharmaceuticals, or similar industries. Leadership & Innovation: Demonstrated leadership skills with the ability to embrace innovation and promote a culture of continuous improvement. Project Management: Previous experience in a PMO role managing large-scale SAP implementation projects. Cross-Cultural Team Collaboration: Ability to work effectively with team members from different cultural and technical backgrounds. Other Requirements: Hybrid Work: Ability to work on-site a minimum of three days per week, with up to two remote workdays based on the flexible work policy. Travel: May require up to 10% domestic and/or international travel. Diversity & Inclusion: Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment, and we encourage applicants from all backgrounds to apply. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status. Qualification : Bachelors degree in a relevant field, with a preference for studies in Risk Management, Compliance, and Audit.

Authorization Analyst Full-Time IMPO UAM Authorization Analyst UAM (User Access Management)
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Lead Engineer Software Test & Release

Sasken Technologies

3-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Lead Engineer Software Test & Release Location: Bangalore Job Summary We are looking for a skilled Security Test and Automation Engineer with 7-9 years of experience in Security Verification and Validation, particularly on Embedded Systems. The ideal candidate will have 3-4 years of leadership experience in managing a team of security test engineers and hands-on expertise in scripting languages like Python, Java, and AI/ML-based tools. The primary responsibility will be to develop and execute security testing strategies across various domains including Devices, Automotive, Medical Devices, and Telecom Infrastructure (Wireless and Wired). Key Responsibilities Security Test Strategy: Develop and execute a comprehensive security test and automation strategy across multiple domains like Devices, Automotive, Medical Devices, and Telecom Infrastructure. Collaborate with project teams to capture best practices, share knowledge about the latest tools and technologies, and identify opportunities for new solution development. Understand client requirements for security testing and prepare proposals related to Security and Penetration Testing. Penetration Testing: Work with clients to understand their testing needs (e.g., number and types of systems for testing). Plan, create, and execute penetration methods, scripts, and tests to assess the security of systems. Perform remote or on-site security testing of a client s network or infrastructure to uncover vulnerabilities. Simulate security breaches to test system vulnerabilities and identify potential threats. Generate detailed reports outlining security issues, the level of risk, and recommendations for remediation. Team Leadership and Development: Lead and mentor a team of security test engineers, providing guidance on technical challenges and professional growth. Conduct reviews of designs, code, and test plans to identify risks and ensure quality deliverables. Identify training needs for the team and provide support for their technical development. Risk Analysis and Requirement Management: Conduct requirement analysis and feasibility studies, considering risk identification and mitigation. Perform system-level work estimation and ensure timely delivery of high-quality work. Ensure traceability of requirements from design to delivery, while optimizing code and ensuring test coverage. Continuous Improvement: Participate in technical initiatives within the project and organization, delivering training and maintaining a high level of technical competence through ongoing self-study and technical assessments. Identify and implement improvements in security testing practices and tools. Required Skills and Experience 7-9 years in Security Verification and Validation on Embedded Systems. 3-4 years of experience leading a team of security test engineers. Hands-on experience with scripting languages like Python, Java, and AI/ML-based tools. Experience in penetration testing and security assessments for embedded systems and network infrastructures. Technical Expertise: Strong knowledge of security testing methodologies, vulnerability assessments, and penetration testing. Proficiency in scripting languages (Python, Java, Perl, Shell scripts, TCL). Experience in Automation Frameworks for security testing. Understanding of network protocols (2G, 3G, LTE, 5G) and security concerns within telecommunications and embedded systems. Certifications: Bachelor s degree in Engineering or equivalent. Certifications in Security Testing (e.g., Certified Ethical Hacker - CEH) are highly desirable. Tools and Technologies: Experience with test and trace/log collection tools such as QXDM, QCAT, QPST, Prism, and other telecom instruments (e.g., Anritsu, Keysight). Familiarity with automation scripting tools like RTD (for Anritsu) or equivalent. Knowledge of Linux host platforms and network simulation tools. Specialization: Expertise in 2G, 3G, 4G, 5G, Interop Testing, and VSAT-SATCOM technologies. Understanding of 3GPP specifications and network vendor tests. Desirable Skills Strong problem-solving and analytical skills to identify vulnerabilities and assess risks in systems. Ability to provide strategic and actionable insights based on security findings. Ability to communicate complex security issues to non-technical stakeholders. Leadership and mentoring capabilities to guide junior engineers and promote team development. Work Environment Location: Bangalore Opportunity to work in a dynamic environment with the latest tools and technologies in the security testing domain. If you have a passion for security testing and automation, along with a desire to lead and contribute to impactful projects, this is the perfect opportunity for you! Apply now to join our team and make a significant impact in the field of security testing.

Lead Engineer Lead Engineer Engineer lead Software
PH

Application Security Engineer

Phonepe

1-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Application Security Engineer About PhonePe Group PhonePe is India s leading digital payments company with 500 million registered users and 37 million merchants, covering over 99% of India s postal codes. Building on its leadership in digital payments, PhonePe has expanded into financial services, including insurance, mutual funds, stock broking, and lending. It has also ventured into adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store, India s first localized app store. The PhonePe Group is a portfolio of businesses aligned with the company s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we empower our people and trust them to do the right thing. We create an environment that enables you to give your best every day, from day one. If you are passionate about building technology that impacts millions, ideating with the brightest minds, and executing with purpose and speed, PhonePe is the place for you! Job Description We are looking for a skilled Application Security Engineer to join our team and strengthen our security posture. You will proactively identify and mitigate vulnerabilities across our web applications, APIs, and mobile apps. The ideal candidate will have a strong background in penetration testing, secure code review, and security automation. Roles & Responsibilities (What You Will Do) Penetration Testing: Perform penetration testing on web applications, APIs, and mobile apps, providing in-depth vulnerability analysis and remediation guidance. Secure Code Review: Conduct both manual and automated secure code reviews, primarily in Java, Python, and JavaScript. Security Automation: Develop security automation solutions using Python to streamline testing, improve coverage, and reduce manual effort. Collaborate with Development Teams: Work closely with development teams to ensure timely resolution of security issues within fast-paced release cycles. Threat Modeling: Create and maintain threat models, applying threat modeling techniques to proactively identify and mitigate design-level security risks. Security Education: Foster a security-first mindset by educating developers on secure coding practices, common vulnerabilities, and attack vectors. Effectively communicate security findings to stakeholders. What Makes You a Great Fit Experience: 1-5 years of experience in application security, penetration testing, or related fields. Penetration Testing Expertise: Strong penetration testing expertise with tools like Burp Suite, OWASP ZAP, semgrep, MobSF, Jadx-GUI, and other mobile security testing frameworks. DevSecOps Knowledge: Experience integrating security into the SDLC and familiarity with DevSecOps tools. Secure Coding Knowledge: Proficiency in secure coding principles, OWASP Top 10, CWE, and exploit techniques. Scripting Skills: Strong scripting skills (Python preferred) for security automation. Communication Skills: Excellent communication and stakeholder management abilities. Continuous Learning: Passion for continuous learning and staying updated on security trends. Certifications (Optional): Certifications like OSCP, OSWE, CRTP, or a proven Bug Bounty track record and/or CTF participation are a plus. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity and Paternity Benefits, Adoption Assistance Program, Day-care Support. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe Working at PhonePe is a rewarding experience. With great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond your defined job description, PhonePe offers a chance to grow your career in an innovative, dynamic company.

Application Security Application Security Engineer Application engineer
SA

Customer Success Manager

Saviynt

10+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Customer Success Manager Customer manager Success manager
SA

Lead Customer Success Manager SMB

Saviynt

3-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.

Lead Customer Lead Customer Customer Lead Customer Success
CL

Senior Technology Operations Analyst

Clarivate

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

We are looking for a Senior Technology Operations Analyst to join our L1 Prod Support in Bangalore. We are looking for someone who has experience in 24/7 customer support model. You should have knowledge on Java / Tomcat based Application structures since we are supporting for the Application issues reported by customers. We would love to speak with you if you have skills in Linux, AWS, SQL, Monitoring tools & DevOps (Jenkins) tools. About you - Skills & Experience Computer Science related bachelor s degree or equivalent experience. Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies. Strong experience on Ticket & Monitoring tools on ServiceNow, Salesforce, PagerDuty, Datadog. Strong experience in Linux knowledge in SQL and Data management process. experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,) Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts Strong customer service mindset. What would you be doing in the role Actively monitor the stability and performance of Java / Tomcat based Applications in AWS data centers, Run the Application support desk for a 24x7 distributed enterprise environment. Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution Escalate events as required by the documented procedures with the proper level of urgency and follow-through. Responsibility for the external / internal customers reported issues through the salesforce. Performing scheduled jobs (Daily / weekly / monthly) for CompuMark Product. Interface with L2 DevOps and Dev teams to coordinate next actions. Perform standard systems and website troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues Apply applications specific updates and fixes. Work closely with an existing team of skilled operation engineers. It would be great if you have ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications. Knowledge in SQL and Data management process Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT). Basic knowledge of NOC/SOC About the Team L1 extent 12 members, 24/7/365 Coverage and first-level support for BIS and Customer Facing / Flagship Application Products. Provide Application Monitoring, Incident Identification, Validation, Remediation and/or Escalation for over 190 Plus Applications. Executing the scheduler jobs through Mainframe and Airflow for the CompuMark and Cortellis Applications. Hours of Work Fulltime 45 hrs/week 24/7 rotational shift At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Computer Science related bachelors degree or equivalent experience.

Senior Technology Operations Senior operations Technology operations
AJ

Technical Customer Service Associate

Amazon Jobs

1-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position: Technical Customer Service Associate - AWS Overview: AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across various customer segments, ranging from small- and mid-market businesses to large enterprises, including the public sector. Within this framework, the AWS Global Support team plays a vital role in ensuring customer success by providing world-class support to companies relying on AWS services for mission-critical applications. The AWS Customer Service team focuses on helping customers understand Cloud Computing and its potential applications for their business needs. In this role, you will be the first point of contact for customers seeking assistance with AWS services, ensuring a smooth experience while acting as an expert in AWS Cloud Computing. Key Responsibilities: Your primary responsibilities will include, but are not limited to: Customer Service Excellence: Provide innovative support for billing, account access, authentication inquiries, and resource management while maintaining the highest standards for data security. Collaborative Support: Work with other customer support teams to ensure a consistent, high-quality level of assistance across all channels. Issue Resolution: Identify root causes of customer issues, suggest improvements, and provide valuable feedback to business and development teams to enhance AWS services. Critical Event Support: Assist with customer communication during AWS critical launches and support events, ensuring customers are informed and supported during high-impact situations. About the Team: At AWS, we value diverse experiences and encourage candidates to apply, even if they do not meet all the qualifications listed. We believe that different career paths, backgrounds, and experiences contribute to the success of our teams. Amazon Web Services (AWS) is the world s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, supporting a wide range of customers from startups to Global 500 companies. Work/Life Balance: AWS values work-life harmony and offers flexible working arrangements. We believe that success at work should not come at the expense of personal well-being. Inclusive Team Culture: AWS fosters a culture of learning and curiosity. Our employee-led affinity groups promote diversity and inclusion, and we continuously encourage our employees to embrace and celebrate their unique perspectives. Mentorship and Career Growth: AWS is committed to raising the performance bar and supporting the growth of every individual. Our resources, including mentorship programs, provide opportunities for continuous learning and career advancement. Basic Qualifications: A Bachelor s degree in any field. Between 6 months to 4 years of experience, with at least 6 months of direct customer-facing experience using computer systems and technology components. Proficiency in written and spoken English, with advanced communication skills. Preferred Qualifications: At least 1 year of experience in a Contact Center, Technical Support, or Customer Support role within a fast-paced environment. Experience or familiarity with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domains, such as internet, networking, software, or systems. Proficiency with computer applications, including Windows/MS Office (e.g., Outlook, Excel). Qualification : Bachelors Degree in any field

Technical Customer Service Technical service Customer Service
ER

Sr. Vulnerability Assessment Analyst

Ericsson-worldwide

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

About this opportunity: The primary responsibility of this role is to assess new and existing security vulnerabilities from internal and external sources, determine applicability, and document the impact and remediation strategy in a customer viewable format. The role will focus on multiple technologies including all of the major cloud hosting environments, Linux based servers and firmware, specialized hardware products, multiple coding languages, and multiple virtualization technologies. The successful candidate will have the ability to understand the technical aspects of security, assess the risk, and translate that into simple to understand language. What Will You Do? Review vulnerability scan reports Monitor and assess external sources for new vulnerabilities Assess the applicability of vulnerabilities in context Determine the real impact of vulnerabilities Document findings and disclosures for each vulnerability and publish them to customers Negotiate with external researchers on disclosure timing Monitor remediations and update documentation Participate in Security Incidents regarding urgent vulnerabilities Provide metrics and statistics Qualifications Minimum Qualifications: Five (5) years of experience required (can include indirectly related experience) A team player Ability to interpret and explain CVEs to technical and non-technical audiences Working knowledge of hacking techniques Working knowledge of programming Working knowledge of risk evaluation Experience with the MS Office suite Excellent written and verbal communication skills Ability to react to changing priorities quickly and effectively High school diploma, GED, and/or equivalent professional experience While there is a primary location listed on this requisition, other locations may be considered Preferred Qualifications: Experience evaluating security risk in context of the production environment Experience with Jira Experience communicating directly to customers Experience with at least one of these languages: Python, Go, Java, or C Experience with scan reports from Snyk, Qualys, Crowdstrike, Inspector, Vdoo, or Binwalk Experience working remotely across many time zones and cultures Security certifications such as CISSP, CRISC, AWS SCS, etc. Ability to work flexible hours

Sr. Vulnerability Assessment Vulnerability Assessment Analyst
AN

Member Of Technical Staff - Qa Security

Aryaka Networks

3-7 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position Overview: We are seeking a highly skilled and experienced Member of Technical Staff QA Security to join our dynamic team at Aryaka. As a Senior QA Engineer, you will play a crucial role in ensuring the security and integrity of our SASE products by conducting thorough security assessments, designing and executing test plans, and collaborating with development teams to address vulnerabilities. Your expertise will help shape our network security solutions and contribute to the success of organizations worldwide. Key Responsibilities: 1. Conduct Security Assessments: Perform comprehensive security assessments of SASE products to identify vulnerabilities, weaknesses, and misconfigurations. Utilize both manual and automated testing tools to uncover security vulnerabilities and potential exploitation vectors. 2. Design and Execute Test Plans: Develop and implement test plans and methodologies to evaluate the effectiveness of firewall configurations in defending against unauthorized access, malicious activities, and other security threats. Perform penetration testing on firewall devices to simulate real-world attacks and assess resilience against advanced threats. 3. Analyze and Report Findings: Analyze firewall logs, traffic patterns, and rule sets to identify anomalies and security incidents. Generate detailed reports outlining findings, including identified vulnerabilities, potential impacts, and recommended remediation measures. 4. Collaborate with Development Teams: Work closely with firewall development teams to prioritize and address security issues identified during testing phases. Provide technical guidance and recommendations regarding firewall security best practices, configuration hardening, and threat mitigation strategies. 1. Stay Informed on Security Trends: Keep up to date with the latest firewall technologies, security trends, and industry best practices to continuously improve firewall testing methodologies. Participate in the development and implementation of security policies, procedures, and standards related to firewall security testing. Qualifications: Education: Bachelor s degree in Computer Science or a related field. Experience: 3-7 years of experience as a QA Engineer. Technical Skills: Strong understanding of firewall technologies, including stateful inspection, packet filtering, application layer filtering, and intrusion prevention systems (IPS), CASB, and DLP. Knowledge of common security vulnerabilities and attack vectors, including OWASP Top 10, SQL injection, cross-site scripting, and buffer overflows. Familiarity with web application security standards and protocols (e.g., SSL/TLS, OAuth, SAML). Experience with cloud security (AWS, Azure, GCP) and container security is a plus. Hands-on experience with firewall testing tools such as Nmap, Nessus, Metasploit, and Wireshark. Understanding of network protocols, the TCP/IP stack, and common attack vectors used to exploit firewall vulnerabilities. Experience with scripting languages (e.g., Python) for automation and custom tool development is a plus. Soft Skills: Excellent analytical and problem-solving skills with the ability to identify and mitigate security risks effectively. Strong communication skills to convey technical concepts to both technical and non-technical stakeholders. Ability to work independently and as part of a team in a dynamic and fast-paced environment. Certifications: CISSP, CCSP, or CEH certifications are preferred. Employee Value Proposition (EVP): At Aryaka, we offer a dynamic and innovative work environment where you will have the opportunity to make a significant impact in the network security industry. Our commitment to cutting-edge technology and customer satisfaction provides a platform for continuous learning and professional growth. Qualification : Bachelors degree in Computer Science or a related field.

Technical Member technical Technical member Technical staff Qa
IT

Information Technology Auditor

Intel Technology India Pvt Ltd

3+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Description Internal Audit is chartered by the Audit and Finance Committee of Intel's Board of Directors to provide the Board and management with independent, objective assurance and advisory services. We advise and assist Intel in the wholistic oversight of enterprise risk management and propel Intel's risk management culture to help Intel achieve its purpose. Our work spans the breadth of Intel's operations, including manufacturing, engineering, technology development. The primary responsibilities for this role will include, but are not limited to: Evaluates risks and controls for software development, service operation, IT infrastructure, cyber security, information security, and related processes. Develops draft audit reports by identifying and gathering support for potential issues and recommending solutions. Contributes to planning, scope development, and project execution for sophisticated technology related audits and performs audit test work and preparation of adequate and sufficient audit documentation in accordance with prescribed methodology. Identifies root cause and opportunities for improvement of internal controls and acquires consensus on remediation plans with key business partners (IT operations, information security, SOX teams, etc.). Collaborates with the external auditors in the planning and execution of SOX requirements and ensures all deadlines are met with high quality deliverables. Acts as a primary interface between IT management and the external auditors to provide guidance, support, training, and project management. Establishes and maintains strong customer relationships with internal stakeholders, managers and staff. Qualifications Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.Minimum Qualifications: Bachelor's degree in accounting, Finance, Business, Management Information Systems, Information Technology, Computer Science, Information Security, or similar field. 3+ years of experience in core internal audit processes including audit testing, documentation, reporting, and follow up. 2 + plus years of experience auditing or operating information technology or security processes or internal controls sufficient to provide requisite IT audit skills in areas such as, but not limited to, access to systems and data, change management/control, computer operations, system development/implementation, infrastructure, information and cyber security, etc. Willing to travel locally or internationally for 2-week periods up to 20 percent of the year depending on individual project requirements. Preferred Qualifications: Professional certification such as Certified Information System Auditor (CISA), Experience leveraging or innovating modern approaches to delivering IT audits. Experience in internal audit or public accounting. Inside this Business Group As members of the Finance team, employees act as full partners in making and supporting business decisions that are aimed at maximizing shareholder value. Intel Finance has a strong focus on facilitating change and improvement both within finance and in the operations supported. Qualification : Bachelor's degree in accounting, Finance, Business, Management Information Systems, Information Technology, Computer Science, Information Security, or similar field.

Information Technology Information Technology Auditor Full-Time

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