Issue Resolution Jobs in Chennai

Accounts Executive Reconciliation Department: Accounts Location: Chennai Type: Full-time Overview We are seeking a detail-oriented Accounts Executive Reconciliation to manage financial reconciliations for e-commerce transactions. The role involves verifying marketplace settlements, tracking claims, ensuring accurate accounting of payments, and supporting month-end closing processes across multiple platforms. Key Responsibilities Perform daily, weekly, and monthly reconciliations of sales, payments, commissions, and returns across marketplaces such as Amazon, Flipkart, Zepto, Blinkit, BigBasket, Swiggy, and others. Verify and reconcile payment settlements, deductions, commissions, and chargebacks as per marketplace reports. Track and validate promotional spends, advertising deductions, and logistics fees charged by platforms. Maintain detailed records of pending claims, short payments, or discrepancies, and coordinate with platform account managers for resolution. Reconcile refunds, cancellations, and returns to ensure accurate posting and adjustments in books. Coordinate with e-commerce operations and finance teams to match invoices, dispatches, and receipts accurately. Prepare reconciliation summaries and MIS reports highlighting variances, trends, and actionable insights. Support month-end closing by ensuring accurate booking of revenues, commissions, and e-commerce-related expenses. Liaise with marketplace finance teams for claim submissions, payment follow-ups, and issue resolution. Ensure compliance with accounting policies, GST requirements, and internal audit standards. Continuously review reconciliation processes to identify gaps, streamline workflows, and improve accuracy. Required Skills & Competencies Strong knowledge of accounting principles, reconciliation processes, and ledger management. Proficiency in MS Excel (VLOOKUP, Pivot Tables, Data Validation) and accounting software such as Tally ERP, SAP, or Zoho Books. Analytical mindset with excellent attention to detail and numerical accuracy. Ability to identify discrepancies quickly and resolve them systematically. Strong communication and coordination skills for cross-department interactions. Effective time management and organizational skills to handle large data volumes efficiently.

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Designation: Windows Server Administrator Location: Chennai Experience: 1+ Year Qualification: Any Graduation Employment Type: Full-Time Job Summary We are looking for a proactive Windows Server Administrator to join our IT operations team. The ideal candidate will have 1-2 years of hands-on experience managing Windows Server environments, with solid expertise in Active Directory, DNS, IIS, Group Policy, PowerShell scripting, and system security. You will be responsible for maintaining, supporting, and enhancing our server infrastructure, ensuring its reliability, security, and optimal performance. Key Responsibilities Windows Server Administration: Manage and maintain Windows Server environments (2016, 2019, 2022). Perform routine monitoring, patching, and system updates. Troubleshoot server-related issues to minimize downtime and disruptions. Active Directory Management: Administer Active Directory: create, modify, delete user accounts, groups, OUs, and GPOs. Manage domain controllers and assist with domain migrations and replication. Implement and maintain Group Policy Objects for user and computer management. DNS and DHCP Configuration: Configure and manage DNS servers for network name resolution. Troubleshoot DNS-related issues and enhance DNS security. Support DHCP services for IP address management. Web Server Administration (IIS): Manage Internet Information Services (IIS) for web hosting. Monitor and troubleshoot IIS for performance, security, and availability. PowerShell Scripting and Automation: Develop and maintain PowerShell scripts to automate administrative tasks (user provisioning, server monitoring, reporting). Write custom scripts to improve system efficiency and security. Security Management: Apply security best practices to protect systems, networks, and data. Monitor security events, identify vulnerabilities, and conduct risk assessments. Support security audits, patch management, and compliance efforts. Backup and Recovery: Ensure regular backup procedures are followed and verified. Maintain disaster recovery plans and conduct periodic tests. Collaboration and Documentation: Collaborate with IT teams and departments on infrastructure projects. Maintain detailed documentation of server configurations, processes, and troubleshooting guidelines. Required Skills & Qualifications 1-2 years experience in Windows Server administration (2012/2012-R2/2016/2019/2022). Hands-on expertise in Active Directory, DNS, IIS, and Group Policy management. Proficiency in PowerShell scripting for automation and operational efficiency. Strong understanding of system security principles (patching, access control, vulnerability management). Familiarity with OS architecture and system components. Experience with server backups, disaster recovery, and high availability systems. Excellent troubleshooting and analytical skills. Good communication skills and ability to work collaboratively in a team environment. Qualification : Any Graduation

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Project Owner Temenos Implementation Projects Location: Chennai, India Job Type: Full Time Experience: 10+ years in Banking IT Services with strong exposure to Temenos Products (Core Banking and Digital) implementations. Job Summary: Aspire Systems is looking for a Project Owner to manage the day-to-day execution of Temenos implementation projects within a specific region. Reporting to the Delivery Owner, the Project Owner will be responsible for driving project execution, coordinating with internal and client stakeholders, and ensuring timely delivery with quality and compliance to contractual commitments. Required Skills & Experience: Minimum 5 years direct experience in Temenos Transact implementation projects as project owner. Must have track record of taking customers live on both on-premise and Temenos SaaS deployments. Experience with Temenos Infinity (Digital) solutions including onboarding, digital servicing, or origination. Demonstrated experience in managing core or digital banking projects in a client-facing role. Good understanding of implementation life cycle phases, especially in package-based delivery. Strong coordination skills to work across cross-functional teams and vendor environments. Solid communication, stakeholder management, and documentation skills. Hands-on experience with project tracking tools like JIRA, MS Project, or equivalent. Exposure to both Agile and Waterfall delivery models. A passion for delivering on time, with quality and operational discipline. Willingness to travel to the assigned region as per project needs. Willingness to take up Temenos Implementation Methodology (TIM) certification and at least one functional certification in a Temenos product group. Education: Bachelor s degree in Engineering, Computer Science, or a related field. PMP / CSM certification is a plus. Reporting Line: Reports to: Delivery Owner Temenos Implementation Projects. Work with a high-performing team focused on delivering excellence in Temenos implementations across the banking landscape. At Aspire, you ll have the opportunity to grow with structured mentorship, access to certification programs, and a strong project governance framework that empowers delivery success. Key Responsibilities: Lead the day-to-day execution of assigned Temenos implementation projects. Translate delivery plans into actionable workstreams and manage delivery schedules. Collaborate with functional and technical leads to align effort with project milestones. Drive daily project operations, including scope tracking, resource planning, and issue resolution. Facilitate internal status meetings and client working group discussions. Prepare and maintain detailed project documentation, including RAID logs and progress dashboards. Escalate risks and dependencies promptly to the Delivery Owner with mitigation proposals. Ensure quality control and alignment with Aspire's Temenos implementation standards. Support UAT coordination, deployment planning, and early life support activities. Qualification : Bachelors degree in Engineering, Computer Science, or a related field

Job Title: Customer Service Executive Function: Customer Experience Experience: 2-3 years in Customer Service Education: Graduate: Any discipline Postgraduate: MBA, PGDM (preferred) Job Purpose: As a Customer Service Executive, you will be responsible for delivering exceptional customer service, enhancing customer experience, and acting as a brand ambassador for the company. Your role involves resolving customer queries, improving service quality, and ensuring customer satisfaction, loyalty, and retention. Roles & Responsibilities: Customer Support & Query Resolution: Provide timely and effective resolutions to customer queries and complaints. Take ownership of customer issues and follow through to resolution. Maintain accurate records of customer interactions and service actions. Service Quality & Process Improvement: Develop and implement service policies, procedures, and standards. Analyze MIS reports to enhance productivity and efficiency. Stay updated with industry best practices to improve customer experience. Customer Engagement & Brand Advocacy: Actively monitor and engage with customers on Twitter, Facebook, and other social platforms. Participate in social media discussions, blogs, and online communities. Improve the company s brand image by effectively handling complaints and grievances. Team Development & Resource Management: Mentor and develop customer service team members. Foster an environment of encouragement and empowerment to drive performance. Ensure adherence to budget and resource utilization for achieving qualitative and quantitative targets. Stakeholder & Cross-Functional Collaboration: Liaise with internal departments to ensure quick resolution of customer issues. Identify business opportunities by analyzing customer feedback. Work towards reducing resolution time through effective close-looping. Key Competencies: Strong understanding of customer service principles and best practices. Excellent communication, problem-solving, and interpersonal skills. Ability to handle social media interactions and brand reputation management. Data-driven approach to service quality enhancement and process optimization. Experience in mentoring teams and managing customer service operations. Be part of a customer-centric organization focused on service excellence. Gain hands-on experience in customer engagement, service strategy, and brand advocacy. Work in a dynamic and collaborative environment with growth opportunities. If you are passionate about customer service and eager to make a difference, we would love to hear from you! Qualification :

Job Description Join us as a Trade & Transaction Reporting Analyst Take on a new career challenge and hone your analytic skills in a fast-paced, forward-thinking team. This is a varied role, where you ll be supporting with exception management, reconciliations, controls testing, process management, and issue investigation and resolution. This is an opportunity to develop relationships with stakeholders across the bank, allowing great exposure for you and your work. We're offering this role at senior analyst level. What you'll do In your new role, you ll be supporting trade and transaction reporting and executing a variety of processes. This will include submissions to regulators for trade and transaction reporting, and making sure that controls are adhered to and everything is compliant with our regulatory obligations. As you develop into your role, you ll also be providing support to your supervisor with daily people management and ensuring the ongoing support and development of people. Day-to-day, you ll be: Delivering manual submissions of transactions under all applicable reporting jurisdictions and through appropriate forums. Taking responsibility for the exception management of trade and transaction submissions under all applicable reporting jurisdictions. Raising and escalating any breaches in regulatory reporting on time. Maintaining documentation, including changes in regulations, new regulatory requirements, changes in internal processes, and requests to support the business. The skills you'll need We re looking for someone with an understanding of asset classes, including rates, credit, equity, FX, futures markets, and structured trading businesses. Ideally, you ll have gained this from working in a middle office or operations environment. You ll also need the ability to build and maintain relationships with stakeholders. Additionally, you ll need: Some knowledge of the front-to-back processes needed to maintain a stable and controlled trade environment. An understanding of regulatory reporting requirements. An awareness of risk and control frameworks, including process documentation, control documentation, and supervisory frameworks. Good communication and presentation skills.

About Arcadia: Arcadia is at the forefront of tackling the climate crisis by empowering energy innovators and consumers. Our cutting-edge software and APIs are helping transform the outdated energy systems into a decarbonized, data-driven network. Arcadia's mission, launched in 2014, is to break the fossil fuel monopoly and unlock clean energy options for consumers and businesses. Today, we are expanding even further with the Arcadia Platform, a SaaS solution enabling developers to create custom, personalized energy experiences. Join us in building a clean energy future. What We re Looking For: We are seeking a skilled L2 Engineer with at least 2 years of experience to provide on-call support during US hours. The role requires a proactive, detail-oriented individual who will monitor dashboards, detect issues, and take immediate action to resolve incidents. The L2 Engineer will play a critical role in ensuring business continuity by swiftly addressing incidents that impact operations. Key Responsibilities: Dashboard Monitoring: Regularly monitor dashboards and alert systems like Datadog and Sentry to detect anomalies and potential issues in real-time. Incident Management: Proactively identify and escalate incidents by raising Jira tickets, categorizing issues by urgency and business impact. Immediate Issue Resolution: Utilize strong debugging skills to diagnose and resolve high-priority issues swiftly, minimizing business disruptions. Documentation: Maintain clear records of incidents, resolutions, and processes to improve team efficiency and knowledge sharing. Collaboration: Work closely with internal teams, clearly communicating incident details and coordinating prompt resolutions. Required Skills and Qualifications: 2+ years of experience with Python for troubleshooting, scripting, and automation. Proficient in SQL scripting to effectively query and troubleshoot databases. Strong debugging and problem-solving skills to address technical issues efficiently. Experience with monitoring tools like Datadog and Sentry for effective issue detection. Proficient in using Jira to raise, manage, and track incident tickets. Excellent communication skills for documenting incidents and coordinating with cross-functional teams. Preferred Qualifications: Previous on-call support experience, particularly in environments where downtime has critical business implications. Familiarity with JavaScript and Ruby on Rails for enhancing monitoring and automation capabilities. Knowledge of incident management best practices, including SLAs and escalation procedures. Experience with Amazon Aurora, PostgreSQL, and Snowflake for data management. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with recognition and rewards. Quarterly team engagement activities and opportunities for recognition. Learning and development programs to foster professional growth. A supportive engineering culture that emphasizes diversity, empathy, teamwork, and efficiency. Why Arcadia? At Arcadia, we value diversity and individuality. We believe that diverse perspectives are crucial to our collective success in creating a clean energy future. As part of our commitment to inclusion, we provide reasonable accommodations for individuals with disabilities during the application or interview process. While we are unable to consider candidates requiring visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. How to Apply: If you're ready to contribute to a clean energy future and are excited to join a passionate team of innovators, we encourage you to apply. Arcadia welcomes diverse candidates and is eager to see how your unique skills and experience can enhance our mission.

Job Role Lead DevOps Engineer will be responsible for building, configuring, monitoring, and troubleshooting cloud native applications on Azure Cloud Platform. All customer-facing and internal cloud platform elements will be required to be monitored to maintain service levels in line with customer SLAs and KPI s. What you'll be responsible for? Adapting to existing cloud infrastructure and proposing alternatives where required Understand requirements, processes & strategize scaling applications to support new launches Identifying and addressing risks to applications while maintaining application health Coordinating with Technical Teams to identify and handle root cause of issues on cloud Proposing cost saving and optimization measures for applications deployed on cloud platforms Building Docker images, creating Kubernetes manifest files and Helm Charts Platform monitoring, troubleshooting and resolution of issues on Azure (L2 support) Adherence to process compliance & ensuring platform reliability Competencies: The position must have the following competencies: Strong Hands-on experience on On Prem, Azure Platform & Azure DevOps (VSTS) Source Code Management (Git & GitHub) Expertise in Containerization using Docker & orchestration using Kubernetes Good experience using automation tools like Azure ARM templates & PowerShell Monitoring tools such as Prometheus, Loki, Grafana Strong knowledge in Linux Shell scripting and Linux OS commands Helm Package Manager and Helm charts Good understanding of Azure CLI, networking and Security Good knowledge on Azure PaaS components and customization Team Player with understanding of Agile development processes Excellent interpersonal, verbal and written communication skills Qualification and other skills What you'd have? B.E/B.Tech/M.E/M.Tech/MCA (IT, CSE, ECE) with Good Communication Skills 10 + year of experience in Cloud and DevOps, preferably On Prem & Microsoft Azure Experience in setting up build and deployment pipelines (On prem & Azure DevOps) Experience in K8s, AKS, Docker and Helm, ARM templates Strong Knowledge on Git, Linux OS, shell scripting & PowerShell Prior working experience on monitoring tools like Prometheus, Grafana, Loki and Promtail will be added advantage Strong understanding of IaaS, PaaS and SaaS cloud models. Why join us? Impactful Work: Play a pivotalrole in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated Qualification : B.E/B.Tech/M.E/M.Tech/MCA (IT, CSE, ECE) with Good Communication Skills

Job Description: The Senior Consultant - Services will be responsible for providing expert recommendations and technical guidance to enhance customer satisfaction with EMC storage solutions. You will actively contribute to the configuration, layout, and performance optimization of EMC products, including EMC Isilon, XtremeIO, and Data Domain. This role involves managing the storage infrastructure, executing disaster recovery processes, performing data migration, and contributing to the development of custom solutions. Additionally, you will handle daily operational tasks, manage customer relationships, and collaborate with technical teams to resolve issues. Your knowledge of IT operations, ITIL processes, and storage migration technologies will be vital in this role. You will be expected to stay current with the latest technical specifications and hardware requirements for EMC products. Key Responsibilities: 1. Proactive Recommendations: Help customers maximize their use of EMC storage solutions. 2. Technical Knowledge: Utilize expertise in EMC products (Isilon, XtremeIO, Data Domain) to configure, tune, and maintain storage solutions. 3. Storage Migration Management: Oversee the management of storage migration technology and execute required migrations. 4. Disaster Recovery & Data Migration: Assist with disaster recovery design and execution and perform necessary data migrations. 5. Customer Relationship Management: Build strong relationships with customers, ensuring satisfaction and resolving issues through negotiation and effective communication. 6. Operational Tasks & Availability: Ensure the availability and proper functioning of the storage infrastructure at customer sites. 7. Complex Software Implementations: Perform software implementations according to Statement of Work (SOW), Scope Document, and Architecture Design requirements. 8. Collaboration with Technical Teams: Work closely with internal teams to ensure the effective resolution of technical issues and implement custom solutions. 9. Stakeholder Communication: Participate in meetings to understand and address customer issues, ensuring positive feedback and satisfaction. Additional Responsibilities: 1. Root Cause & Trend Analysis: Validate analyses and reports related to performance, providing insights to key business stakeholders. 2. Change Order Compliance: Ensure compliance with Change Order Implementation Plans and Human Error standards. 3. Value Addition Activities: Mentor team members, prepare Standard Operating Procedures (SOPs), and share knowledge within the organization. 4. On-time Resolution: Ensure timely resolution and quality compliance of escalated tickets/incidents as per SLA. 5. Capacity Planning: Contribute to capacity planning and help in ensuring optimal resource allocation. 6. Customer Meetings: Actively participate in customer meetings to understand their challenges and provide solutions. Skills and Experience: 1. Technical Knowledge: In-depth knowledge of EMC Isilon, XtremeIO, Data Domain, and other EMC products. 2. ITIL & IT Operations: Strong understanding of ITIL processes and IT operations in regional and global infrastructure environments. 3. Storage Migration & Disaster Recovery: Experience in managing storage migration technologies and executing disaster recovery processes. 4. Customer Management & Leadership: Ability to manage customer relations, negotiate effectively, and lead technical implementations. 5. Analytical & Problem-Solving: Capable of conducting root cause and trend analysis to facilitate improvements. 6. Compliance & Documentation: Ensuring compliance with internal policies and maintaining documentation for processes, including knowledge sharing. Qualification : Bachelor of Technology

Job Title - Associate Director Business Strategy & Portfolio Career Level - F The Axial Programme (Global S/4HANA implementation) We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world. AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology , has led the Board to approve a large-scale transformation programme Axial. The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient. The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come. The Axial programme needs the best talent to work in it. Whether it s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients. We are now looking for a Deployment Lead for our Global Logistics F unction (GLF) within Axial Global Operations Deployment to join our team. What you'll do: Work with Deployment wave teams , and your own indirect team of GLF change catalyst and super user s, to develop and drive execution of a deployment plan for the phase 1 deployments and beyond . This deployment plan will cover all bu siness tasks to deploy successfully including identification of change impacts, planning and execution of change management, testing, data migration verification and cutover and hypercare . You will need to work with your team to understand scope, risk s and complexities and resolve where necessary. You may have some involvement in execution or supporting execution of deployment tasks. The role requires excellence in stakeholder management and influence skills, working across all levels within the organisation , external ly and across multiple teams . Phase 1 covers four deployments - our legal entities in Mexico, our large and complex UK -owned operations , a new API plant in Ireland (APICOM) and a new Respiratory plant in China (Qingdao) . As Axial goes live gradually over many years, Global Logistics will need to be able to operate with interim states arising from co- existence of old processes supported by legacy ERP systems and new processes supported by S/4HANA . You will be responsible for working with the design teams to identify these interim states and co-ordinate activities to ensure they can be successfully managed. A straZeneca s business is fast changing, and it is vital that the design and deployment plans of Axial align with other large change programmes occurring in the same time horizon. We have a portfolio process to track these co-existing projects, and you will be responsible to ensure resolution of any issues highlighted. This role reports to the Axial Global Supply Chain and Strategy Deployment lead with a dotted line s into the Director of Global Logistics and Distribution , and the Enterprise Process Owner accountable for design of the Axial global template for Logistics. Essential Requirements: Understanding of logistics , including experience of working in distribution centres and executing processes at logistics service providers . Exceptional Stakeholder management skills Experience in Business Process Management, Projects, and Change Management Experience in problem solving analysing, interpreting, evaluating and driving decision making Great Collaboration, Leadership and Influencing Skills Strong interpersonal skills, excellent communication (both verbal and written in English ) At AstraZeneca we re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We re on an exciting journey to pioneer the future of healthcare. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Domain Expert AR Operations Location: Chennai Department: AR Operations Career Band: Professional II Role Overview: RCM & Denial Management We are seeking a Domain Expert to join our AR Operations team. You will act as a bridge between physicians and U.S. insurance providers, focusing on Revenue Cycle Management (RCM). Your core mission is to review Explanation of Benefits (EOBs), identify claim denials, and drive resolutions to ensure timely and accurate payment collection. Technical Skills & Core Competencies Claims & Denial Expertise: AR Calling: Minimum 1 year of experience in U.S. Insurance follow-ups and professional verbal communication. Denial Management: Deep knowledge of Denials, Appeals, and Referrals processes. Financial Oversight: Understanding of Recoupment issues and ensuring proper payment allocation. EOB Analysis: Proficiency in interpreting complex Explanation of Benefits to identify billing discrepancies. Process & Compliance: RCM Mastery: Thorough understanding of the end-to-end Revenue Cycle Management workflow. Regulatory Adherence: Strict maintenance of HIPAA compliance and patient data confidentiality during all interactions. Professionalism: Ability to maintain high standards of written and verbal communication with international insurance representatives. Key Responsibilities Operational Execution: Insurance Liaison: Execute calls to U.S. insurance companies to resolve outstanding billing issues and claim status. Strategic Resolution: Take decisive action on denied claims, including drafting Appeals and managing Referrals. Billing Accuracy: Identify and rectify billing errors to prevent recoupment and maximize collection efficiency. Team & Reporting: Workflow Efficiency: Work independently and efficiently under the guidance of the Team Leader AR Operations. Documentation: Ensure all actions taken on claims are accurately documented within the RCM system. Minimum Requirements Bachelor s degree or equivalent professional experience. 1+ year of experience specifically in AR Calling within the healthcare sector. Fluent command of the English language (spoken and written). Proven ability to work in a fast-paced environment while meeting quality and compliance benchmarks. Qualification : Bachelors degree or equivalent professional experience

MEP Engineer Location: Chennai Position Summary We are seeking an experienced and detail-oriented MEP Engineer to manage all Mechanical, Electrical, and Plumbing (MEP) activities at our project sites. The role involves ensuring all MEP works are executed in line with approved designs, industry standards, and safety norms. The ideal candidate will coordinate with consultants, contractors, and internal teams to resolve technical issues, maintain quality, and ensure timely delivery of MEP components. Key Responsibilities Plan, schedule, coordinate, and monitor all assigned MEP engineering activities. Review and verify engineering drawings, specifications, estimates, and calculations. Prepare cost estimates for electrical, HVAC, and plumbing systems. Coordinate with architects, designers, consultants, purchasing teams, contractors, vendors, and site supervisors. Ensure all MEP designs comply with regulatory and project-specific requirements. Liaise with local authorities (AHJs) for obtaining necessary permits and approvals. Execute and oversee on-site MEP installation and commissioning works. Maintain a structured reporting and documentation system for management reviews. Monitor resource allocation and ensure optimal utilization of manpower and materials. Track project performance using relevant project management tools and KPIs. Review and approve firefighting system submissions: DBRs, GFC drawings, GA layouts, BOQs, technical specs, and datasheets. Oversee equipment selection for STP, WTP, pumps, valves, and review technical data sheets (TDS). Actively resolve construction-related issues by coordinating with stakeholders and other technical disciplines. Maintain an active list of defects for contractor rectification and coordinate for timely resolution. Provide clearances for interior and other agencies while preventing design clashes and rework. Ensure all MEP works are executed per design, specification, and quality standards. Qualifications Bachelor s Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, or equivalent. In-depth knowledge of MEP systems, design coordination, and project execution. Proven experience in managing MEP components in large-scale construction projects. PMP certification is a plus. Familiarity with project management and business support systems. Strong understanding of structural and architectural integration with MEP systems. Key Skills Excellent time management and organizational skills. Strong communication and interpersonal abilities. Proficient in using project tracking and coordination tools. Ability to manage multi-disciplinary teams and projects. Attention to detail and commitment to quality. Capable of making quick and sound decisions under pressure. Personal Attributes Self-motivated, energetic, and ambitious. Analytical mindset with strong problem-solving skills. High integrity and accountability. Collaborative team player. Ability to build and maintain strong working relationships across departments and external stakeholders. Qualification : Bachelors Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, or equivalent

Medical Coder Multispecialty Denials (E/M) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time Job Summary We are seeking a detail-oriented and experienced Medical Coder specializing in Evaluation and Management (E/M) services to support our multispecialty denial management operations. The ideal candidate will be responsible for analyzing denied claims, identifying coding or documentation issues, and executing effective appeal strategies to maximize reimbursement in line with payer-specific guidelines and compliance standards. Key Responsibilities Review and resolve denied claims related to E/M services across multiple specialties. Analyze clinical documentation and assign accurate CPT, ICD-10, and HCPCS codes. Investigate reasons for denials such as incorrect levels of service, insufficient documentation, or bundling edits. Prepare and submit well-documented appeals based on payer-specific rules and coding guidelines. Collaborate with Accounts Receivable (AR) and billing teams to ensure timely resolution of denials. Ensure adherence to CMS, Medicare, commercial payer, and internal compliance policies. Consistently meet or exceed quality and productivity benchmarks set by the organization. Required Skills & Qualifications Minimum 1 year of experience in E/M coding and denial management. In-depth knowledge of 2021+ E/M coding guidelines and documentation requirements. Experience handling denials in multispecialty environments (e.g., Internal Medicine, Pediatrics, Cardiology, etc.). Familiarity with coding tools (e.g., EncoderPro, 3M, Optum360) and EMR/EHR systems. Strong understanding of payer-specific rules, including Medicare and commercial insurers. Excellent attention to detail, communication, and analytical thinking. Ability to work independently as well as in a team-oriented environment. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred). Previous experience in a US Healthcare RCM setting, especially with denials and appeals workflows. Competitive compensation and incentive structure Career growth opportunities in a high-impact RCM environment Ongoing training and support for certifications and coding updates Collaborative and inclusive work culture

Denial Coding Auditor Location: Chennai Experience: Minimum 4-8 Years Job Summary We are seeking an experienced Denial Coding Auditor to analyze coding-related denials, identify root causes, and recommend effective resolutions. The role involves collaborating closely with Accounts Receivable (AR), coding, and compliance teams to enhance first-pass claim resolution and reduce denials. Key Responsibilities Conduct thorough reviews of denied claims to audit coding accuracy and adequacy of clinical documentation. Identify denial trends such as medical necessity issues, bundling errors, and modifier misuse. Recommend coding corrections and documentation improvements to prevent recurring denials. Work collaboratively with AR and appeal teams to facilitate timely and effective denial resolution. Support internal audits, compliance reviews, and quality improvement initiatives related to coding and denials. Qualifications Certified Coding Auditor credentials preferred (CPC-A, CPMA, or CCS-P). Minimum 3 years of experience in surgical coding and coding audits. Expertise across multiple surgical specialties and thorough knowledge of coding regulations and payer policies.

Field Application Engineer - Automation Location: Chennai Qualification: B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics Skills Required: Experience in installation, commissioning, and programming of automation products such as: Servo motors BLDC motors Gear motors Linear motors Drives PLCs HMIs Sensors Other related automation products Roles & Responsibilities: Assist in managing company products and coordinate sales and service requests, providing technical support to customers. Analyze technological issues in installed application systems, verify technical resolutions, ensure systems are operational, and fix problems as needed. Collaborate with sales teams, engineers, and product managers to gather accurate information regarding application usage, system operations, and product management. Travel to visit potential and existing clients to provide technical assistance and build strong relationships. Maintain long-term relationships with existing customers to ensure ongoing satisfaction and product optimization. Demonstrate excellent interpersonal skills, along with strong presentation and creativity capabilities. Support customers in maximizing the value and usage of the products they have purchased. Manage all technical aspects of customer queries and provide timely solutions. Provide detailed product, service, and equipment-related technical and engineering information in response to questions and requests. Qualification : B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics

Node.js Developer Location: Chennai, India Experience: 2 to 5 years Employment Type: Full-time About the Role We are seeking a Node.js Developer with hands-on experience in building scalable, high-performance APIs and microservices using modern JavaScript and TypeScript frameworks. The ideal candidate should be comfortable working in cloud-native environments and agile teams, with a strong passion for backend development and automation. Key Responsibilities Develop and maintain robust, secure, and scalable backend services using Node.js, Express.js, NestJS, and Fastify. Design and implement RESTful and GraphQL APIs with clean, maintainable code. Take full ownership of assigned features and deliver high-quality results that drive business outcomes. Deploy and manage cloud-native applications on AWS or Google Cloud Platform. Write batch/cron jobs using Python or Shell scripting. Work with RabbitMQ, BullMQ, or similar messaging/queueing tools for asynchronous task processing. Collaborate with DevOps to implement CI/CD pipelines using GitLab, Jenkins, or similar tools. Participate in code reviews, PR processes, and maintain high standards of code quality. Collaborate with Scrum Masters, Product Owners, and cross-functional teams in an Agile/SCRUM environment. Troubleshoot and debug production issues and provide timely resolutions. Required Skills & Experience 2 5 years of professional backend development experience with Node.js. Strong knowledge of JavaScript and TypeScript. Solid understanding of backend frameworks: Express.js, NestJS, and Fastify. Experience with containerization and deployment using Docker and Kubernetes. Proficiency in CI/CD automation, Git version control, and tools like GitLab, Jenkins, or AWS CodePipeline. Working knowledge of RabbitMQ, BullMQ, or equivalent messaging systems. Experience deploying and scaling applications on AWS or GCP. Comfortable writing automation and batch scripts in Python or Bash/Shell. Nice to Have Exposure to monitoring/logging tools (e.g., Prometheus, Grafana, ELK stack). Familiarity with API testing tools like Postman, Insomnia, or Swagger. Basic understanding of front-end integration and CORS/security best practices. Soft Skills Strong ownership and accountability mindset. Problem-solver with a startup mentality: resourceful, resilient, and proactive. Excellent collaboration and communication skills.

Job Title: Data Engineer Location: Chennai (Work from Office) Job Type: Full-time Experience: 2 to 4 years Job Description Blackstraw Technologies Pvt Ltd is seeking a skilled Data Engineer to join our dynamic team. You will play a crucial role in transforming raw data into actionable insights by designing and maintaining robust data pipelines and systems. Your work will ensure alignment between data infrastructure and business goals, helping to drive efficiency and scalability. You will leverage your analytical skills and proficiency in various programming languages to integrate, process, and optimize data from diverse sources. You will also collaborate closely with data scientists and end-users to support data-driven decision-making. Key Responsibilities Design, build, and integrate data pipelines from multiple sources for analytics and operational purposes. Perform data integration and troubleshoot production and development issues. Develop, automate, and optimize ETL pipelines and workflows. Work with big data technologies including Hive, Spark, and Hadoop; optimize performance for large-scale data processing. Write and maintain efficient Spark/PySpark or Spark/Scala programs. Utilize strong SQL skills for querying and database design. Develop shell scripts (Unix/Linux) to automate data processing tasks. Collaborate with data scientists and various business teams to understand and fulfill data needs. Maintain and deploy ETL code following Agile methodologies. Handle service delivery tickets and provide support related to ETL tools. Participate in root cause analysis and problem resolution for data pipeline issues. Required Skills & Qualifications Bachelor s degree in Computer Science, Information Technology, or related field; Master s degree is a plus. 2 to 4 years of hands-on experience in data engineering or related roles. Strong expertise in ETL development and data integration tools. Proficiency in Spark (PySpark or Scala), Hive, and Hadoop ecosystem. Advanced SQL skills and experience with relational database management systems (RDBMS). Experience with shell scripting in Unix/Linux environments. Familiarity with Java, Python, or Scala programming languages is desirable. Knowledge of Cloud platforms (Azure preferred) is a plus. In-depth understanding of Retail domain data and business processes is advantageous. Excellent analytical, organizational, and communication skills. Experience with Agile project management and teamwork. About Blackstraw Technologies Pvt Ltd Founded in 2015 and fully operational since 2018, Blackstraw Technologies is a global software products and services company specializing in Artificial Intelligence (AI) and Machine Learning (ML) solutions. Our AI platform accelerates data labeling, model training, and deployment across cloud and on-premise environments. Our 250+ member team boasts over 900 years of combined experience, focusing on areas such as computer vision, natural language processing, and deep learning annotation tools. We enable enterprises worldwide to rapidly adopt AI in a cost-effective, plug-and-play manner. Headquartered in Florida, USA, Blackstraw has operations across Canada, the USA, and India. Qualification : Bachelors degree in Computer Science, Information Technology, or related field. Masters degree is a plus.

Job Title: Customer Service Engineer Experience: 5 to 8 Years Location: Chennai Qualification: Diploma in Mechanical Engineering Age Range: 23 28 years Job Type: Full Time Job Summary We are seeking an experienced Customer Service Engineer with a strong background in Mechanical Seals or Pumps. The ideal candidate will coordinate site installations, conduct regular customer training, and perform troubleshooting to ensure optimal service delivery. Willingness to travel 15 20 days per month is essential for this role. Key Responsibilities Coordinate with customers for site installations and provide ongoing technical training. Perform major troubleshooting and problem resolution at customer sites. Conduct customer service surveys to gather feedback and improve service quality. Provide timely and efficient support to maintain customer satisfaction. Manage service operations across Chennai and nearby locations with occasional travel. Required Skills & Experience 5 to 8 years of hands-on experience as a Service Engineer in the Mechanical Seals or Pumps industry. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent customer communication and coordination abilities. Willingness to travel 15 to 20 days per month. Ability to work independently and handle customer site visits efficiently. Qualifications Diploma in Mechanical Engineering. Work with a leading provider in the mechanical seals and pumps industry. Opportunity to engage with diverse customers and enhance technical skills. Supportive work culture encouraging growth and learning. Competitive salary and benefits. Qualification : Diploma in Mechanical Engineering.

Assistant Manager SOM (Support Operations & Maintenance) Location: Chennai (Work from Office) Job Type: Full-Time Experience: 3 to 6 Years (with at least 1+ year in a lead/senior role) About the Role We are looking for a proactive and people-oriented Assistant Manager SOM to join our Chennai HQ. This is a hybrid role that blends technical product support, process optimization, and team leadership. You'll play a key part in driving daily operations, mentoring the support team, optimizing processes, and ensuring timely and high-quality deliverables. Key Responsibilities Serve as the point of contact for support escalations and team-related queries. Troubleshoot client-side issues and provide clear resolutions or workarounds. Deliver exemplary support to both internal and external stakeholders. Analyze and improve end-to-end product support processes. Lead automation initiatives to reduce manual work and streamline workflows. Monitor SLA/KPI compliance, proactively addressing potential delays. Take ownership of team outputs and deliverables, ensuring consistency and quality. Maintain and contribute to internal documentation and knowledge bases. Provide insights from support trends to aid product and customer experience improvements. Promote a collaborative, learning-focused team culture. Identify skill gaps and recommend training/tools for team development. Manage and track support tickets, ensuring timely resolution and SLA adherence. Collaborate cross-functionally using support tools and integrations. Utilize browser DevTools to inspect HTML/CSS, debug JS errors, and analyze console logs. Acceptance Criteria Experience: 4 6 years in customer/product support. 1+ year in a leadership or senior support role. Technical Skills: Proficient with Jira or similar support platforms. Strong debugging skills using browser developer tools. Knowledge of HTML, CSS, JavaScript errors, caching, and browser compatibility. Experience with RESTful APIs testing and debugging via Postman or similar tools. Familiar with user authentication, including SSO (SAML, OAuth2). Understanding of network fundamentals: DNS, HTTP/S, SSL, proxies, firewalls. Soft Skills: Strong communicator with excellent people management skills. Strategic thinker with a tactical mindset for driving support success. Adaptable and capable of handling multiple priorities. Willingness to work in shifts and travel on-site when required. If you're passionate about leading support teams and driving operational excellence, apply now to become part of a growing, customer-centric organization.