Issue Resolution Jobs in Mumbai

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

Risk & Control Analyst Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Department Overview The GCIO function oversees group-wide technology, operations, and data management, supporting Nomura s business strategy and delivering consistent services based on common operating principles. Aligned to key businesses across the group, GCIO operates enterprise-wide functions in risk management, governance, controls, supply chain, and infrastructure. Within GCIO, the Chief Controls Office (CCO) strengthens and protects the organization by enhancing non-financial risk management frameworks. The CCO enables the business to accelerate strategic delivery while improving the ability to dynamically manage risks and demonstrate control effectiveness. The CCO is undergoing a multi-year global transformation, focusing on building the right skills, capabilities, and foundations within its global team. Role Overview We are seeking a Risk & Control Analyst to play a pivotal role in building out the GCIO CCO Governance and Management Information (MI) capability. Reporting to the Controls MI Lead, you will contribute to the design, implementation, and delivery of risk management MI and governance frameworks across the organization. This is a fast-paced, challenging role for a detail-oriented candidate capable of initiative and proactive problem-solving. You will support both strategic MI initiatives and business-as-usual risk reporting for key committees and decision-making forums. Key Responsibilities Support the design, build-out, and management of GCIO CCO Risk Management Governance and MI capability. Deliver and continuously improve business-as-usual MI outputs, including supporting the Group CIO Risk Management Committee and GCIO LT Controls meetings (agenda, process, and MI content). Assist in defining target end-states and transition plans for CCO Governance and MI, and oversee day-to-day execution. Support the design and standardization of the GCIO Control Book, ensuring streamlined and automated production for stakeholder needs. Capture MI requirements, design dashboards, and implement processes to turn designs into actionable outputs. Collaborate with key stakeholders across GCIO and 3LoD to maintain productive working relationships. Contribute to process improvement initiatives to enhance risk management and MI capabilities. Qualifications, Skills & Experience Understanding of control frameworks, risk management governance, and MI in a financial services context. Strong combination of governance, MI, and technical skills (e.g., IT, Information Security, Data Management). Experience with Power BI reporting and dashboard creation. Hands-on experience with Linux, Informatica, and MS SQL databases. ServiceNow Integrated Risk Management (IRM) experience is a plus. Strong analytical and problem-solving skills, adaptable and flexible across multiple CCO services. Experience in MI design, visualization, production processes, and data requirements. Outcome-focused, with ownership and accountability for delivering high-quality outputs on time. Effective communication skills and strong attention to detail. Ability to contribute to continuous improvement initiatives and support strategic direction. You will be part of a global, high-performing team shaping the future of risk management and controls at Nomura. This is a unique opportunity to drive strategic initiatives, deliver impactful MI, and contribute to strengthening organizational controls in a dynamic financial services environment.

Assistant Manager / Manager Lighting Design Company: GM Modular Location: Mumbai Job Type: Full Time Experience Required: 7 12 Years Industry: Lighting / Architecture / Interior Design / Electrical Engineering Job Summary: GM Modular is seeking a highly experienced and creative Lighting Designer to lead the conceptualization and execution of cutting-edge lighting projects. This role is pivotal in delivering innovative, functional, and aesthetically superior lighting solutions while ensuring compliance with technical and regulatory requirements. You will work closely with clients, vendors, and internal teams, owning projects from design to implementation. Key Responsibilities: 1. Lighting Design & Project Execution: Lead the conceptual development of lighting designs for various spaces (residential, commercial, fa ade, etc.). Prepare detailed lighting layouts, technical drawings, calculations, fixture specifications, and BOQs. Coordinate with vendors and suppliers to procure quality materials within project requirements. Estimate and control project costs and manage budgets throughout the design lifecycle. Ensure compliance with local building codes, energy efficiency regulations, and safety standards. Conduct quality assurance through site inspections, mockups, and installation support. Maintain strict adherence to project timelines and delivery schedules. 2. Operational Support, Reporting & Reviews: Generate regular project reports, MIS, and budget tracking updates. Collaborate closely with clients and stakeholders for presentations, feedback, and issue resolution. Perform post-project evaluations to identify opportunities for improvement. Provide technical training and mentoring to junior designers or interns. Stay updated on industry trends, new technologies, and design innovations. 3. Team & Resource Management: Lead and manage a team of lighting designers and technical staff. Strategically allocate team and material resources across projects. Set performance goals, monitor outcomes, and conduct regular reviews. Foster a collaborative, high-performance team culture. Required Qualifications & Experience: Education: Bachelor's degree in Interior Design, Architecture, Electrical Engineering, or a related field. Experience: Minimum 7 12 years of professional experience in lighting design and project delivery. Technical Proficiency: Strong grasp of lighting principles, technologies, and materials Proficiency in lighting design tools such as Dialux, Relux, AutoCAD, Revit, AGi32, or similar Ability to read and interpret architectural, MEP, and civil drawings Soft Skills: Excellent communication and presentation abilities Strong project management and organizational skills Ability to work under pressure and manage multiple priorities Leadership and mentoring experience is highly desirable Preferred Experience: Prior work in fa ade, architectural, or landscape lighting Exposure to luxury residential, hospitality, or commercial lighting projects Familiarity with sustainability guidelines (LEED, IGBC, etc.) Qualification : Bachelor's degree in Interior Design, Architecture, Electrical Engineering, or a related field

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

PMO Executive Location: Mumbai Experience: 1 3 years Functional Area: Project Coordination Role Overview We are seeking a detail-oriented and proactive PMO Executive to support project coordination activities within our IT services environment. This role involves liaising with internal and external stakeholders across the US and other international locations to ensure smooth project execution and timely communication. Key Responsibilities Coordinate project activities and communication across teams, including Leads, Architects, Project Managers, and senior management. Organize and schedule multiple business meetings, capture minutes, and track action items to closure. Monitor support and proposal tickets, assigning tasks to appropriate resources in collaboration with project managers. Regularly review and audit project email distribution lists (DLs) to ensure accuracy and relevance. Ensure project documentation is consistently updated by project managers. Monitor client escalations via email and MS Teams channels and follow up to ensure timely resolution. Identify opportunities to improve operational and delivery processes. Schedule and coordinate organizational-level meetings effectively. Review and validate timesheets, ensuring any changes are incorporated and verified. Compile and communicate critical project information related to activities, resources, and timelines. Utilize MS Excel efficiently for data tracking and reporting. Key Skills and Qualifications Proven experience in project coordination within an IT services setting. Strong interpersonal and management skills with the ability to engage multiple stakeholders. Ability to manage multiple responsibilities flexibly, adapting to changing business needs. Excellent problem-solving and analytical skills. Strong follow-up skills and the ability to multitask in a fast-paced environment. Proficiency in MS Excel is essential. If you thrive in a dynamic environment and have a passion for driving project excellence, this role is an excellent opportunity to grow and contribute to impactful projects.

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Director Quality & Regulatory Affairs Location: Mumbai, India Employment Type: Full-time Job Description We are seeking an experienced Director of Quality & Regulatory Affairs to lead our regulatory and quality initiatives at the company. This critical leadership role will involve direct oversight of regulatory submissions, quality management systems, and cross-functional collaboration to ensure compliance with global standards. As the regulatory affairs expert, you will navigate complex regulatory pathways, oversee quality systems, and ensure compliance with evolving standards to drive global market entry and product success. Roles & Responsibilities Regulatory Affairs & Compliance Leadership Serve as the primary point of contact for regulatory agencies globally, managing pre-submissions, submissions, and post-market regulatory activities. Lead the development of regulatory pathways, clinical study designs, and regulatory negotiations, ensuring alignment with regulatory requirements. Stay up-to-date with evolving regulations (e.g., EU MDR, ISO 13485, IEC 62304, ISO 14971) and advise on strategic regulatory implications. Quality Management System (QMS) Oversight Ensure the organization s adherence to QMS policies and regulatory standards such as ISO 13485 and FDA guidelines. Oversee internal and external audits, including preparation, issue resolution, and coordination with external auditing bodies. Manage documentation for Corrective and Preventative Actions (CAPA), ensuring effective communication and resolution with all stakeholders. Cross-functional Collaboration & Strategy Collaborate with various internal teams to develop regulatory strategies for product development, market approval, and strategic planning. Advise teams on regulatory affairs, guiding research directions and influencing strategic product decisions to align with global regulatory requirements. Product Validation & Compliance Develop and review validation documentation for Software as a Medical Device (SaMD) and Computer-Aided Design (CAD) devices to ensure regulatory compliance. Review product labeling, marketing materials, and customer-facing statements for regulatory compliance, offering guidance and recommendations where necessary. Regulatory Documentation & Monitoring Lead the preparation and submission of EU MDR filings, ensuring timely and complete documentation. Monitor ongoing regulatory developments and perform regulatory gap analyses to identify and respond to new or revised regulatory requirements. Success in this role is defined by ensuring our products consistently meet or exceed global regulatory compliance standards, aligning cross-functional teams with regulatory requirements throughout product lifecycles, and effectively navigating regulatory pathways to support timely market entry and ongoing compliance. Requirements Proven experience in a senior regulatory role within an AI medical device company. Extensive knowledge of EU MDR, QMS, and medical device regulations. Master s degree in a technical discipline (preferred), RAC certification is a plus. Strategic thinking with the ability to align regulatory requirements with portfolio opportunities and company goals. Strong project management skills, with the ability to multitask and manage cross-functional teams in a dynamic, fast-paced environment. Exceptional written and verbal communication skills for clear documentation, presentations, and discussions. Demonstrated commitment to quality and continuous improvement, with a proactive approach to identifying and addressing regulatory challenges. Why This Role Is Important In this leadership position, you will drive compliance efforts across the organization, ensuring that all products are designed, developed, and released in compliance with global standards. Your role will be central in shaping the regulatory strategies that enable the company to enter global markets and maintain regulatory excellence. Equal Opportunity Employer We are committed to fostering an inclusive and diverse workforce. We encourage applications from candidates of all backgrounds and experiences. Qualification : Masters degree (technical discipline preferred); RAC certification is a plus.

IT Engineer | IT Support | Network Troubleshooting | Desktop Support | Noida Location: Noida, Uttar Pradesh, India Position: IT Engineer Shift Timing: Flexible / 24x7 Qualification: B.Tech Job Description: We are looking for a highly motivated IT Engineer to join our team in Noida. In this role, you will be responsible for providing technical support for desktops, data, and server management. You will be tasked with installing and maintaining hardware and software, troubleshooting networking issues, and supporting the application build deployment on both client and cloud infrastructure. This role requires a proactive approach to network troubleshooting, IT helpdesk support, and ensuring smooth day-to-day operations. Key Responsibilities: Hardware & Software Management: Install, configure, and maintain hardware components and computer peripherals. Ensure regular updates and upgrades to operating systems and software. Networking & Connectivity Support: Troubleshoot and resolve networking issues, ensuring seamless connections and network stability for all users. Technical Support: Provide daily desktop support, assisting with technical issues related to data and server management. Offer IT support for end-users, including troubleshooting and resolving issues remotely. System Changes & Documentation: Perform system changes in compliance with organizational policies. Maintain comprehensive technical documentation for future reference and cross-functional collaboration. Application Deployment: Support the application build deployment process on client infrastructure and cloud infrastructure, ensuring smooth operation. Database & IIS Knowledge: Utilize basic knowledge of databases and IIS for troubleshooting and support tasks. 24x7 Support: Be comfortable working in a 24x7 shift environment and provide support during night shifts or weekends as required. Required Skills and Experience: B.Tech in Computer Science or a related field. Experience in providing IT support and managing helpdesk services. Hands-on experience with desktop support, including installation, troubleshooting, and maintenance of hardware and software. Strong understanding of networking, network troubleshooting, and connection issue resolution. Basic knowledge of databases and IIS (Internet Information Services). Excellent communication and problem-solving skills to support end-users effectively. Willingness to work in 24x7 shift schedules and potential relocation to Noida. Preferred Skills: Knowledge of cloud infrastructure and deployment processes. Experience with server management and data management systems. Familiarity with IT ticketing and documentation systems for efficient issue tracking. Qualification : B.Tech in Computer Science or a related field.

SAP FICO AMS Manager Job Description We are looking for a passionate and driven SAP FICO AMS Manager to join our dynamic team. In this role, you will work closely with various organizations and business lines across SAP and major cloud providers, thriving in a fast-paced and ever-evolving work environment. As the SAP FICO AMS Manager, you will manage the AMS team, drive improvements in performance, and oversee the smooth operation of SAP FICO-related processes. Role and Responsibilities: Ticket Management: Handle FI tickets with a focus on Accounts Payable, New General Ledger, and Automatic Payment Run, ensuring timely and accurate resolutions based on priority. Cross-team Collaboration: Coordinate with various teams to resolve issues efficiently and ensure seamless communication. Configuration Changes: Execute required changes in SAP configuration as needed for troubleshooting and system improvements. End-User Support: Address and resolve operational issues raised by end-users, ensuring minimal disruption to business processes. Requirements Gathering: Work with business users to discuss and understand new requirements, translating them into actionable tasks. Documentation: Prepare comprehensive end-user manuals to aid in understanding SAP processes and procedures. Team Management: Manage the AMS team, guiding them to enhance their performance and ensuring that tasks are completed in a timely and efficient manner. Incident Management: Oversee incidents related to SAP SD and FI, particularly issues related to the O2C (Order to Cash) cycle, TDS (Tax Deducted at Source), and TCS (Tax Collected at Source) functionalities. Root Cause Analysis: Identify frequently recurring tickets, conduct root cause analysis, and document solutions to eliminate reoccurring issues. Functional Specifications: Develop functional specification documents for customized client requirements and manage system changes. Support Projects: Work on support projects related to Asset Accounting and Inter-company Configuration, ensuring all finance-related issues are resolved effectively. Financial Statement Reports: Create Financial Statement Versions to extract key financial reports such as the Profit & Loss Account and Balance Sheet for reporting purposes. Team Oversight: Oversee and manage day-to-day operations for subordinate team members, ensuring work is delegated effectively and tasks are completed on time. Project Development Tracking: Track the overall development of projects, ensuring timely completion of objects within agreed-upon timelines. Work Experience: 7-13 years of experience in SAP FICO, with hands-on experience in managing AMS functions and teams. Proven experience in handling FI Tickets, configuration changes, end-user support, and issue resolution across various SAP FICO modules. Strong expertise in SAP Asset Accounting, Inter-company Configuration, and Financial Statement Reporting. In-depth knowledge of TDS and TCS functionality within SAP. Experience in preparing functional specifications, test scripts, and configuration documents. Location: Mumbai (onsite) About Castaliaz: Castaliaz has been a trusted SAP implementation partner for SMEs and large enterprises for over a decade. We are recognized as one of the Top 10 SAP implementation partners in India. With expertise in a variety of SAP solutions, including SAP Cloud, Rise with SAP, S/4HANA, Fiori, Ariba, and Digital Compliance (GST, E-Invoicing, E-way Bill), we help businesses navigate the full lifecycle of SAP implementations and management. Our proven implementation approach has earned the trust and loyalty of our clients across India.

SAP PP (Quality Management) Consultant Job Description Role and Responsibilities: Cross-Integration Workshops: Engage in cross-functional workshops that integrate inventory, manufacturing, and finance processes to ensure seamless SAP Quality Management (QM) solutions. Documentation: Prepare comprehensive Functional and Technical Specifications to ensure smooth execution and integration of quality management processes. Integration Testing: Participate actively in integration testing to validate the SAP QM solution and ensure that it aligns with business requirements. UAT Support: Provide support for User Acceptance Testing (UAT) to ensure that the implemented solution meets business needs and user expectations. Business Cutover Enablement: Assist in business cutover activities, ensuring the transition to the new system is smooth and efficient. QM Master Data: Demonstrate full experience and expertise in managing all aspects of QM Master Data, ensuring its accuracy and consistency. Quality Inspections: Provide in-depth knowledge of quality inspection processes during goods receipt, both for production orders and purchase orders. QM Notifications: Handle various types of QM notifications, including vendor notifications, internal notifications, and customer notifications. Deep knowledge of Certificate of Analysis is essential. Communication: Maintain effective communication with business users and technical teams to ensure successful implementation and issue resolution. Work Experience: 2-6 years of relevant experience in SAP Quality Management (QM), with a focus on integration and operational support. Hands-on experience with QM Master Data, quality inspections during goods receipt, and managing different QM notifications. Knowledge and experience in working with Certificate of Analysis and related processes. Strong communication skills, with the ability to effectively collaborate with cross-functional teams. Location: Mumbai (onsite) About Castaliaz: Castaliaz has been a trusted partner for implementing SAP applications across SMEs and large enterprises for over a decade. We are recognized as one of the Top 10 SAP implementation partners in India. With a proven track record in SAP Cloud, Rise with SAP, S/4HANA, Fiori, Ariba, and Digital Compliance (GST, E-Invoicing, E-way Bill), we help businesses through the full lifecycle of SAP implementation and management. Our time-tested approach has been embraced by our loyal clients across India.

Position: DP Operations Experience Required: 5+ years Educational Qualification: Graduate/Post Graduate Key Responsibilities: DIVS & Batches Management: Handle DIVS as a Checker (Authorizer) and manage the upload of DIVS batches in NSDL/CDSL. Monitor GAP reports and oversee the issuance and batch uploads in E-DPM. Transaction Authorization: Authorize daily requests for Dematerialization, Rematerialization, Conversion, and Reconversion redemption as the checker. Issue Resolution: Address system errors related to back-office batches and resolve transaction issues by coordinating with vendors and CDSL. MIS Reporting: Prepare daily transaction MIS and ensure proper transaction reconciliation. MIS Publication: Maintain and publish daily MIS reports covering account openings, transactions, demat/remat, pledging, unpledging, and fund payouts for management review. Audit Coordination: Collaborate with internal auditors to address discrepancies or issues related to transactions. FTR & TAT Reporting: Prepare and present monthly FTR and TAT reports for top management and business teams. Regulatory Compliance: Stay updated with and implement regulatory circulars in daily operations. Billing and Reconciliation: Generate monthly billing in the iBeats system and reconcile with CDSL billing. Perform stamp duty charges reconciliation with DP billing and the CDSL stamp duty file. Transaction Statements: Prepare monthly bill cum transaction statement schedules in Bizmail iBeats System and maintain proper logs for audit and inspection purposes. Compliance Reporting: Submit required compliance reports (IAR, RAT, BO grievance, etc.) to the compliance team. Client & Branch Support: Attend to and resolve client and branch requests raised via email. Location: Kalina, Mumbai (Work-from-Office) Qualification : Graduate/Post Graduate

Job Title: Construction Safety Manager Location: Mumbai Department: Central Safety, Health, and Environment Work Level: 2B Job Summary We are seeking an experienced Construction Safety Manager to join our team. The ideal candidate will be a subject matter expert in construction safety, with deep knowledge of safety statutes across various geographies. The role will involve developing, maintaining, and disseminating construction safety standards, conducting training, and managing safety compliance. As a key leader, you will be responsible for ensuring that the construction safety practices meet regulatory standards and for managing root cause analysis in case of safety incidents related to construction. Key Responsibilities Develop & Implement Safety Standards: Create, maintain, and disseminate comprehensive construction safety standards for the organization. Training & Education: Conduct training sessions for employees on construction safety standards and best practices to ensure proper understanding and adherence. Safety Inquiries & Issue Resolution: Act as the primary reference for construction safety-related inquiries and provide expert guidance in resolving any safety concerns. Root Cause Analysis: Lead root cause analysis for any safety incidents related to construction, and develop corrective action plans to prevent recurrence. Compliance: Ensure that construction safety operations comply with local and international construction safety statutes and regulations across various business units. Safety Audits & Inspections: Perform regular safety audits and inspections at construction sites to identify potential hazards and ensure compliance with established safety standards. Collaboration with Project Managers: Work closely with project managers and other stakeholders to integrate safety measures into ongoing construction projects. Safety Performance Tracking: Work with the SHE reporting team to track performance against safety targets, ensuring progress aligns with the company's expectations. Learning & Development: Support the development and maintenance of construction safety learning content and curricula in collaboration with the Supply Chain Academy (SCA) team. Qualifications Education: Bachelor s degree in Occupational Health and Safety, Construction Management, Engineering, or a related field. Construction Safety Expertise: In-depth knowledge of construction safety statutes and regulations across major geographies. Experience: 7-10 years of relevant experience in construction safety management, particularly in medium to large-scale construction projects like factories and warehouses with refrigeration requirements. Certifications: Preferred certifications include OSHA or NEBOSH in construction safety. Skills: Strong analytical and problem-solving skills, especially in root cause analysis. Ability to work collaboratively with diverse teams, including SHE Managers/Directors, Engineering, and Project Managers. Proficiency in MS Office tools and other relevant software. Excellent communication and training skills to effectively lead safety programs. Travel Travel as required by the job, based on project needs. Contacts SHE Managers/Directors (Global & BUs) Engineering (BG, BU, site level) Reporting and Finance Essential Skills Construction/Civil Engineering Design Knowledge: A strong working/design knowledge of construction and civil engineering. Safety Standards Development: Proven experience in developing and implementing safety standards for large-scale construction projects. Root Cause Analysis: Expertise in conducting root cause analysis for incidents and implementing corrective actions. This role is critical in maintaining the highest standards of construction safety, ensuring that safety compliance and training are up to date, and that safety risks are continuously assessed and mitigated. Qualification : Bachelors degree in Occupational Health and Safety, Construction Management, Engineering, or a related field.

Job Description: We are seeking a Murex Back Office Specialist with 3 to 7 years of experience, specializing in back-office processes and accounting issues. The ideal candidate will possess a deep understanding of the Murex platform, particularly in the Back Office (BO) stream, and will be an expert in managing post-trade processes, deal validation, nostro settlements, and accounting. As a Murex Back Office Specialist, you will handle the day-to-day operations related to the back office and accounting, ensuring that all processes are executed accurately and efficiently. Responsibilities: Back Office & Accounting Management: Handle back-office and accounting issues, including change requests. Provide support in managing workflow handling, OSP rights, and usage for various asset classes. Oversee nostro settlements, deal validation, and accounting in the Murex platform. Business Requirements & Documentation: Prepare business requirement documents and manage developers for changes. Design layouts and pricing templates based on gathered requirements. Implement necessary changes to the system and prepare for testing. Testing & Issue Resolution: Conduct test case executions and manage user testing. Troubleshoot/debug issues, explain them to stakeholders, and implement fixes. Asset Classes & Configuration: Experience in handling accounting configurations in Murex. Support in the development of OSP, settlement instructions, and accounting configurations for different products. Reporting & Documentation: Generate reports and leverage OSP, static data, and deal bookings for testing. Provide support for document generation, swift/RTGS settlements, and post-trade workflows. Technical Skills & Qualifications: Capital Markets Knowledge: Strong understanding of capital markets and the post-trade life cycle. Murex BO Stream Knowledge: Experience with Murex BO stream, particularly dealing with deal validation, cashflow position monitoring, nostro settlements, accounting, and OSP handling. SQL & Mx-Excel: Proficiency in SQL and Mx-Excel for analysis, troubleshooting, and reporting. Post-Trade Rules & Configuration: Experience with post-trade rules, document generation, and settlement configurations in Murex. Experience in Asset Classes: Exposure to major asset classes and knowledge of how Murex handles these processes throughout the trade life cycle. Experience: 3 to 7 years of hands-on experience working with Murex, specifically in back-office processes. Strong understanding of settlements, accounting, and configuration management in the Murex environment. Proficient in developing OSP, settlement instructions, and accounting configurations for various asset classes. Synechron s Diversity & Inclusion Statement: Diversity and Inclusion are at the heart of Synechron's culture. We strongly believe that a diverse workforce fosters stronger businesses and an environment where everyone can excel. We are an equal-opportunity employer and encourage applicants from diverse backgrounds, ethnicities, genders, sexual orientations, religions, and abilities to apply. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures that we create an inclusive environment that fosters equality for all.

Job Description: We are looking for a Murex Back Office Specialist with 3 to 7 years of experience, specializing in back-office processes and handling accounting issues. The ideal candidate will have a strong understanding of the Murex platform, particularly the Back Office (BO) stream, and possess expertise in managing post-trade processes, deal validation, nostro settlements, and accounting. As a Murex Back Office Specialist, you will be responsible for supporting key back-office functions, ensuring accurate deal validation, cashflow monitoring, settlement processing, and managing accounting configurations in the Murex platform. Responsibilities: Back Office & Accounting Management: Handle and resolve back-office and accounting issues, including managing change requests. Support with workflow handling, OSP rights, and usage for different asset classes. Business Requirements & Documentation: Prepare business requirement documents and manage developers for changes. Design layouts and pricing templates as per business requirements. Testing & Issue Resolution: Conduct test case executions, manage user testing, and implement system changes. Troubleshoot and debug issues, providing clear explanations to stakeholders. Configuration & Post-Trade Processing: Develop and configure OSP, settlement instructions, and accounting configurations for various products. Oversee deal validation, cashflow position monitoring, and nostro settlements. Reporting & Documentation: Generate reports and leverage OSP, static data, and deal bookings for testing and issue resolution. Manage confirmation and settlement documents, ensuring they are properly configured. Technical Skills & Qualifications: Capital Markets Knowledge: Strong understanding of capital markets and the trade life cycle. Murex BO Stream Knowledge: Hands-on experience with the Murex BO stream, especially in deal validation, cashflow position monitoring, nostro settlements, accounting, and OSP handling. SQL & Mx-Excel: Proficiency in SQL and Mx-Excel for testing, troubleshooting, and reporting. Post-Trade Rules & Configuration: Understanding of post-trade rules, document generation, and Swift/RTGS settlements in Murex. Asset Classes: Exposure to major asset classes and an understanding of how Murex handles these processes. Experience: 3 to 7 years of hands-on experience working with Murex in back-office processes. Proficiency in settlements, accounting, and configuration management in Murex. Experience with OSP, settlement instructions, and accounting configurations for various products. Synechron s Diversity & Inclusion Statement: Diversity and Inclusion are integral to Synechron's culture. We foster an environment where everyone is respected and valued. As an equal-opportunity employer, we encourage applicants from all backgrounds to apply. We are committed to ensuring our workforce is diverse, offering flexible work arrangements, internal mobility, and opportunities for development.

Job description About this role Team Overview The role sits in AladdinServicewithin Aladdin Client Business, which is a centralized group whoare responsible forsupporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk &returns. Every day, the AladdinService team tackles the hardest, most sophisticated analytical problems in FinTech. Weutilizeour in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform.This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. Role Responsibility Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. Exhibit attention to detail when quality checking Green Package analytics and be accountable for thetimelydelivery of reports to our clientsin accordance withService Level Agreements. Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teamsand alsowith our external Clients. Support client/user requests related to the Aladdin analytics. Be a Student of the Markets by following the global markets daily to understand how macro-economic factors can affectthe analyticsand portfolios management s risk and investment decisions. Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. Show desire to work in a constantly evolving,changingand challenging environment. Experience 5+ years in financial or technology industry Excellent problem-solving and critical-thinking skills and an ability toidentifyproblems, design and articulate solutions and implement change. Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta andVaRwould be an advantage. Excellent communication and presentation skills in bothSpanishand English. Mustpossessstrong verbal and written communication skills and be able to develop good working relationships with partners. Technical skills (SQL, UNIX, Python and PERL) are preferred but not necessary. Must be detail orientated,possessinitiativeand work well under pressure. Degreein Finance, Engineering or Technology would be preferred. Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates whodemonstratean interest in learning these aspects of the job. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

Business Process Specialist Location: Mumbai, India About Dow At Dow, we believe in putting people first and are committed to delivering integrity, respect, and safety for our employees, customers, and the planet. We are a diverse and innovative team of relentless problem solvers who work together to transform industries and shape a sustainable future. Our purpose is simple: to deliver a better world through science and collaboration. If you're looking for a challenging and meaningful role, you re in the right place. About the Role Dow's Integrated Supply Chain & Improve & Scale Digital Solutions Team delivers value by defining, enabling, and supporting processes and system capabilities needed by our businesses. As a Business Process Specialist, you will play a critical role in executing strategies, driving process enhancements, and collaborating with global and regional teams to optimize supply chain operations. You will collect and analyze work process and system requirements, ensuring alignment with design principles and business needs. You will act as a subject matter expert for key supply chain functions, supporting systems like SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, and more. Additionally, you will be responsible for compliance, regulatory adherence, training, and continuous process improvement initiatives. This role operates under the functional guidance of Global Business Process Leaders and Experts, collaborating with business process teams across Integrated Supply Chain (ISC) and Information Systems (IS). Key Responsibilities Process & System Optimization Develop in-depth knowledge of work processes, systems, technologies, applications, data, and key metrics. Provide expert-level support on system functionality, process improvement, and issue resolution. Gather, evaluate, and document work process requirements for global initiatives and projects. Ensure process compliance with regulatory and internal standards. Collaboration & Stakeholder Engagement Act as a key liaison between business units, IT teams, and process improvement functions. Support peer organizations and cross-functional teams in corporate initiatives, system testing, data migration, and implementation. Develop and deliver training programs, knowledge transfer sessions, and coaching for support teams. Data & Performance Analysis Analyze process performance metrics to monitor consistency and alignment with business goals. Identify gaps in global capabilities, leveraging best practices and emerging technologies for continuous improvement. Qualifications & Experience Education Bachelor s degree (Required) Engineering or Science preferred. Experience Minimum 3 years of relevant experience in Supply Chain, Customer Service, or Process Improvement. Technical Skills Advanced skills in Microsoft Excel, Power BI, and PowerPoint. Strong experience in handling large data sets from multiple sources. Proficiency in Data Visualization tools & techniques. Preferred Skills Digital mindset with a strong focus on innovation and automation. Critical thinking and problem-solving skills. Project management and system/process improvement expertise. Training delivery experience. Excellent communication skills verbal and written. Additional Information Flexibility to support global operations and alternate time zones (North America, EMEAI, LAA, APAC) is required. Relocation assistance is NOT available for this role. Competitive Salary & Bonus Market-aligned compensation with performance-based incentives. Career Growth Opportunities for training, mentoring, and professional development. Comprehensive Benefits Medical, life insurance, and mental health support. Work-Life Balance Flexible workplace culture for personal and professional productivity. Parental & Family Support Paid leave for new parents and caregivers. Paid Time Off & Volunteering Vacation allowance, community engagement, and Employee Resource Groups (ERGs). Wellbeing & Perks Gym memberships, discounts, and transportation benefits (location-dependent). About Dow India Dow Chemical International Pvt. Ltd. (Dow India) is a leader in sustainable materials science, providing innovative solutions across packaging, infrastructure, automotive, and consumer care. With 1,000+ employees, we are a Great Place to Work Certified company, committed to corporate social responsibility (CSR). We actively support women, children, and differently-abled individuals through technology and volunteerism. Join Our Team & Make an Impact! At Dow, we celebrate diversity, collaboration, and innovation. If you are passionate about business process improvement and digital transformation, we encourage you to apply! Apply now and be part of a global team transforming industries through science! Qualification : Bachelors degree (Required) Engineering or Science preferred.

About Procurement Procurement is a key function within Unilever s Supply Chain, managing over 30 billion in global materials and services spend across a network of more than 60,000 suppliers. Our role is to ensure the right services and materials are sourced responsibly and sustainably, helping our purpose-driven brands thrive. We work closely with business stakeholders to drive innovation, enhance consumer experiences, and optimize financial performance through strategic procurement. We lead the way in digital procurement, leveraging cutting-edge tools and analytics to make data-driven decisions. Our strategy Procurement with Purpose is built on three pillars: Purpose-Led, Value-Driven, and Future-Fit. About Marketing & Business Services (MBS) Procurement MBS Procurement oversees Unilever s supplier strategy and sourcing for third-party spend across Marketing, Business Services, and IT. Supporting brands, divisions, and markets, we drive growth through strategic supplier management, cost and value optimization, sustainability, and innovation. With an annual spend of approximately 10 billion and a supplier base of 40,000, MBS Procurement plays a pivotal role in Unilever s global operations. Role: Procurement Assistant Strategic Sourcing Manager Outsourcing The Procurement Assistant Strategic Sourcing Manager for Outsourcing will enhance the efficiency of our outsourced services through expertise-driven strategies, clear accountabilities, capability development, and strong business partnerships. Key Responsibilities: Manage a global spend of approximately 45 million across Finance & Supplier Operations. Lead regional/global strategic sourcing projects, including RFx processes, CPM execution, negotiations, commercial alignment, and contract finalization to maximize commercial benefits. Oversee sourcing project management, ensuring seamless coordination with stakeholders, including VMO, tax, legal, finance, and suppliers, for timely contract approvals and issue resolution. Ensure contractual agreements are aligned with internal finance, legal, and stakeholder requirements. Collaborate with finance teams to track commercial benefits and report them in Unilever s procurement tools. Manage contract modifications, ensuring compliance and approvals from relevant stakeholders. Work closely with Strategic Sourcing Managers, Portfolio Leads, regional/global teams, and supplier operations to establish preferred supplier listings and rate cards. Utilize eProcurement tools to enhance transactional efficiencies and maximize value. Develop and implement market-specific portfolio strategies in collaboration with UniOps stakeholders and Strategic Sourcing Managers. Identify cost-saving opportunities and establish strategies to meet annual savings and cash targets. Address escalations and issues, collaborating with internal and external teams to ensure prompt resolution. Drive transparency and adherence to procurement policies. Support additional procurement initiatives and projects at local/global levels. Qualifications & Experience: Bachelor s degree in Business, Finance, Supply Chain Management, or a related field. 5+ years of procurement experience (preferably in Indirect Procurement). Strong expertise in sourcing, negotiation, contracting, and supplier relationship management. Deep understanding of supply markets, value chains, and FMCG industry dynamics. Experience in outsourcing and business services procurement is a plus. Proven experience in medium to large-scale project management. Proficiency in Unilever s procurement systems (e.g., Coupa, CPM, CLM, SRS, Buyer s Console, Aravo) and analytical tools (Excel, Power BI). Core Competencies & Skills: Ability to thrive under pressure in a complex, global environment, balancing diverse stakeholder expectations. Strong problem-solving and analytical skills with a results-driven approach. Excellent oral and written communication skills, including presentation abilities. Effective stakeholder management and collaboration skills. Passion for continuous improvement and process optimization. Ability to work in dynamic environments, adapting to change with agility. Strong financial and business acumen. Experience leading cross-functional global teams and driving strategic initiatives. Key Internal & External Relationships: Internal: Procurement Teams (Outsourcing, UniOps, Sourcing, Supplier Operations) Finance, Supply Chain, Legal, Tax, Treasury, HR, Sustainability Procurement Strategy & Insights Teams Business Partners (UniOps VMO, Regional & Global Market Teams) External: Suppliers & External Partners Diversity, Equity & Inclusion Statement Unilever is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable workplace. We welcome applications from all backgrounds and ensure fair consideration for every candidate, irrespective of age, disability, gender identity, race, religion, sexual orientation, marital status, pregnancy, or any other legally protected status. Unilever is dedicated to building an environment where everyone can thrive, contribute, and grow. Qualification : Bachelors degree in Business, Finance, Supply Chain Management, or a related field.

Role Summary We are seeking a skilled Implementation Lead to oversee and manage our IPM Implementation team. Familiarity with Finance and Accounting (F&A) domain processes and systems can be advantageous, particularly if the migration projects involve financial data or systems. Key Responsibilities Data Migration Tools: Proficiency in data migration tools and technologies, such as ETL (Extract, Transform, Load) tools, data mapping, and data transformation techniques. Database Skills: Strong knowledge of database systems, including SQL and NoSQL databases, as data migration often involves transferring data between different database platforms. Scripting and Automation: Skills in scripting languages (e.g., Python, PowerShell) to automate migration processes, perform data validation, and handle repetitive tasks. Cloud Services: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their migration services, as many organizations are migrating to the cloud. Version Control: Experience with version control systems (e.g., Git) to manage and track changes in migration scripts and configurations. Monitoring and Performance Tuning: Knowledge of tools and techniques for monitoring migration progress and optimizing performance during large-scale data migrations. Security and Compliance: Understanding of data security and compliance requirements, especially when handling sensitive or regulated data during migrations. Backup and Disaster Recovery: Proficiency in backup and disaster recovery procedures to ensure data integrity and availability during migration and rollback scenarios. Containerization and Orchestration: Knowledge of containerization platforms (e.g., Docker) and container orchestration tools (e.g., Kubernetes) for managing application migrations. Testing and Validation: Expertise in data validation, quality assurance, and testing methodologies to ensure the accuracy and completeness of migrated data. Documentation and Reporting: Strong documentation skills to create detailed migration plans, reports, and post-migration documentation for audit and reference purposes. Collaboration Tools: Proficiency in collaboration and project management tools (e.g., JIRA, Confluence) to facilitate communication and tracking of migration tasks. Qualifications Education: Bachelor s degree in Computer Science, Engineering, or related field Competencies Desired Functional:Functional Knowledge in the area of Data Migration, Implementation , Technical Knowledge in Scripting and Cloud Services Behavioral:Team work & Collaboration , Initiative , Planning & Result Orientation Qualification : Bachelors degree in Computer Science, Engineering, or related field

Role Summary We are currently seeking a talented Tech Project Manager specializing in Web / Mobile Application using Agile methodology. The ideal candidate will be instrumental in mentoring/helping the team, take on all challenges of production and project management and lead the development team with an example. Key Responsibilities Exposure to software development especially Web and Mobile. Design software high level as well as detailed design Interact with customers, gather requirements and take over as a Scrum Master. Take on all challenges of production and project management; lead the development team with an example. Responsible for delivery deadlines Responsible for estimating new proposals Suggests smart technical solutions to meet client requirements efficiently Consistently delivers high-quality services to our clients Champion a responsive and stack-agnostic approach to modern software development Should be proficient in Agile methodologies Hands on when mentoring/helping other team members Qualifications Any Bachelor s or Masters degree in related field Should have hands on experience in web technologies or mobile application Should have knowledge of RESTful and SOAP web services. Should have knowledge of RDBMS, SQL, NoSQL, concurrency, security, encryption, HTTPS etc Should be comfortable with multiple technology stacks on both front-end and back-end Very strong analytical skills and problem solving ability Very good oral and written communication skills Knowledge on cloud services Experience on monitoring servers will be an added advantage Competencies Desired Leadership - Achieves excellence in all areas of business. Champions change and effectively manage the implementation of new ideas Teamwork - Reinforces team approach throughout development efforts. Supports and solicits input from team members Client Management - Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies. Continually defines ways to increase customer satisfaction and deepen client relationships. Confidential - Maintains lasting client relationships. Ensures that we consistently deliver superior technical solutions to clients. Qualification : Any Bachelors or Masters degree in related field

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Commercial and Investment Banking - Payments Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneouslyeffectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities Qualification : 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization