Issue Resolution Jobs in Noida

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Finance and Accounts Multiple Vacancies Category: Administrative Staff | Type: Full-Time Location: Noida Organization: Medanta The Medicity Job Summary Medanta is on the lookout for motivated and skilled finance professionals to join our Finance and Accounts team in Noida. Whether you specialize in accounts payable, receivable, taxation, billing, or financial reporting, you ll play a key role in ensuring smooth, compliant, and insightful financial operations for our hospital. Potential Roles Accounts Payable: Manage invoice processing, tax deductions, vendor relations, and bank reconciliations Accounts Receivable: Handle claims processing, billing follow-ups, dispute resolution, and patient account inquiries Cashier: Manage payments, issue receipts, balance cash drawers, and prepare bank deposits Taxation: Oversee corporate taxes, GST, compliance, and tax policy management Revenue Assurance: Monitor and optimize revenue streams, resolve discrepancies, and support pricing strategies Financial Accounting & Reporting: Assist with financial statements, variance analysis, and month/year-end closings Billing Management: Ensure accurate billing, manage revenue cycles, and respond to billing queries Qualifications & Skills Bachelor s or Master s degree in Finance, Accounting, or related field 3 7 years of relevant experience in finance/accounting roles Strong grasp of accounting principles and financial regulations Proficient in accounting software and Microsoft Office (especially Excel) Excellent analytical, problem-solving, and organizational skills Strong communication and interpersonal abilities Join a leading healthcare organization where your finance expertise directly supports high-quality patient care and operational excellence. Thrive in a collaborative, fast-paced environment with room for professional growth. Qualification : Bachelors or Masters degree in Finance, Accounting, or related field

Job Title: Service Delivery - Project Manager Location: Noida, India Experience: 12+ years Education: Bachelor s Degree in Computer Science or related field Job Summary We are seeking an experienced Service Delivery Project Manager to act as a trusted advisor for our clients, managing service delivery and ensuring seamless implementation and operational excellence throughout the project lifecycle. You will collaborate closely with internal teams and customers, providing visibility, managing escalations, and driving strategic initiatives aligned with customer goals and SLAs. Key Responsibilities Establish and maintain trusted client advisory relationships at the account level, providing transparency through regular service reviews and reporting. Coordinate closely with internal Umbrella teams to ensure smooth execution of all changes in customer environments, meeting capacity needs and SLAs. Serve as the primary point of contact for customer operational and tactical issue resolution. Drive the change management process for customer environments, ensuring uptime and successful service delivery. Collaborate with application owners to standardize testing, upgrade, and release management processes. Engage directly with customer technical stakeholders to resolve issues and represent the customer s voice internally. Raise awareness of customer-impacting issues within the organization, advocating for prioritization and resolution. Lead customer meetings (onsite or virtual), ensuring effective communication and alignment. Provide oversight during escalations, managing prioritization and customer communication during critical events. Be available outside business hours to coordinate urgent issue resolution as necessary. Work alongside Service Delivery Managers (SDMs) and customers to support strategic initiatives and account visibility. Qualifications & Experience 18+ years in Managed Service Operations with strong experience in design, implementation, consulting, infrastructure, and/or cloud service administration. Proven customer-facing skills with the ability to build trusted relationships and engage senior personnel on incidents, best practices, risk, and compliance. Strong experience in managed service delivery management and consulting for Cloud Service Providers. Expertise in conducting Service Level Reviews, reporting, and service management. Excellent communication and presentation skills, comfortable engaging audiences of varying sizes. Ability to multitask and deliver projects efficiently in a fast-paced environment. Proficient at communicating across diverse internal and external stakeholders. Preferred Skills Experience with cloud service providers and consulting engagements. Familiarity with incident management, escalation handling, and risk mitigation. Strong organizational, leadership, and problem-solving skills. Qualification : Bachelors Degree in Computer Science or related field

Operations Analyst | Client Support | Accounting | SQL | Test Case Management | Noida Location: Noida, Uttar Pradesh, India Position: Operations Analyst Department: Accounting MS Experience: Up to 2 years Open Positions: 1 Job Description: We are looking for an Operations Analyst to join our dynamic team in Noida. This role will involve providing essential functional support for client queries and issues, as well as assisting with new client onboarding and test case management for new features. You will also collaborate closely with the Product Development team to test and ensure the quality of new features, replicate client data, and execute test case scenarios. The ideal candidate should have strong communication skills, basic accounting knowledge, and experience with Excel and SQL. Key Responsibilities: Support Activities: Client Query Resolution: Provide functional support for client queries and issues, ensuring quick and efficient resolution. Issue Coordination: Work closely with support and development engineers to resolve client issues in a timely manner. Client Communication: Communicate with clients via email to address their concerns, provide updates, and ensure satisfaction. Non-Support Activities: Client Onboarding: Assist with the onboarding of new clients, ensuring a smooth implementation process and successful setup. Test Case Development: Collaborate with the Product Development team to build test cases for new features, ensuring functionality and accuracy. Sanity Testing: Perform sanity testing, replicate client data, and ensure proper functionality of features before release. Test Case Execution: Run, execute, and update test case scenarios as part of the feature testing process, ensuring high-quality deliverables. Required Skills and Experience: Strong Communication Skills: Ability to communicate clearly and effectively with clients and internal teams via email and other communication channels. Accounting Knowledge: Basic understanding of accounting principles and related processes. Excel Skills: Proficiency in Excel for data analysis, reporting, and managing client information. SQL Knowledge: Experience with SQL for querying databases and ensuring the accuracy of data. Accounts Payable: Basic knowledge of accounts payable processes and operations. Experience: Up to 2 years in a related role, preferably within a client support or operations capacity. Preferred Skills: Experience in client onboarding and product testing. Familiarity with Product Development and collaboration across teams to define test cases. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

The Team: The Enterprise Data Management team centralizes and manages diverse data on a single, resilient platform, delivering a unified version of the truth for trade, operational, risk, financial, and customer data. Through smooth data integration, validation, and distribution, Enterprise Data Management strengthens data governance, quality, and transparency, enabling firms to maintain ongoing compliance and control. Our award-winning platform is essential for large financial institutions, backed by a dedicated team focused on continuous improvement and successful client deployments. We are committed to enhancing the platform's capabilities, keeping it at the forefront of industry standards while providing exceptional support for client implementations. The Role: We are seeking a seasoned Enterprise Data Management Technical Specialist to join our dynamic team in Gurgaon, India, reporting directly to Raj Ethiraj. In this crucial role, you will lead the design, implementation, and configuration of sophisticated EDM solutions, ensuring data accuracy, consistency, and regulatory compliance. The Impact: As a key member of the Product Management team, you will play an essential role in steering the Agile development process, overseeing complex projects from inception to completion, and maintaining modules to ensure smooth functionality. What s in for you: You will collaborate closely with cross-functional teams, mentor junior team members, and contribute to the timely delivery of impactful product enhancements that drive business profitability. The ideal candidate will have a strong technical background, with a minimum of 6 years of hands-on experience in Enterprise Data Management, a deep understanding of financial data and capital markets processes, and exceptional communication and product management skills. Join us to drive the success of our award-winning Enterprise Data Management platform within the financial services industry. Key Responsibilities: Design, implement, and configure Enterprise Data Management solutions to align with client and product requirements. Lead complex Enterprise Data Management projects from inception to completion, ensuring timely delivery and high-quality results. Provide expert guidance on data management best practices, with a focus on accuracy, consistency, and regulatory compliance. Develop and optimize data matching and validation rules to enhance data integrity. Configure data integration processes from various sources, ensuring smooth and efficient data flow. Troubleshoot and resolve complex data issues, delivering effective solutions to minimize impact. Collaborate with cross-functional teams to ensure successful project delivery and alignment with business goals. Develop use cases, requirements, and user stories for product development. Mentor junior team members on Enterprise Data Management best practices and methodologies, promoting a culture of continuous learning and improvement. Work with Product Business Analysts and Project Managers to deliver on product requirements and implement client feedback. Establish key metrics to measure product success and propose new features that enhance the implementation process and improve efficiency. Contribute to an environment that encourages innovation, high productivity, and high quality. Work closely with UX processes and the UX team to conceptualize and visualize features to be delivered. Engage frequently with the development team to ensure alignment and effective communication throughout the project lifecycle. What We re Looking For: Minimum of 6 years of hands-on experience in configuring and implementing Enterprise Data Management solutions or similar platforms, with a deep understanding of financial data and capital markets processes. Strong technical background in software development and platform architecture, with proficiency in SQL and database management. Demonstrated leadership in shaping and delivering product strategies through close collaboration with various stakeholders, including Product, Commercial, Project Managers, and QA engineers. Expertise in agile methodologies and project management, with hands-on experience using tools like Azure DevOps and Confluence. Experience with multi-cloud deployments, particularly on AWS and Azure. In-depth knowledge of regulatory requirements in financial services, including ESG, Security, Party, Price, and Ratings Master. Certifications in data management or relevant technologies are highly desirable. Comfortable working closely with UX teams, contributing to the conceptualization and visualization of product features. Proven ability to lead and manage project teams across diverse geographies, juggling multiple priorities and meeting tight deadlines. Exceptional communication, negotiation, and interpersonal skills, with a proven track record of influencing cross-functional teams and delivering results without formal authority. Strong background in data governance and quality management, with familiarity with key market data providers such as Bloomberg, Reuters, and SIX. Excellent problem-solving abilities and a keen attention to detail, ensuring the delivery of high-quality, effective solutions to complex data challenges. Proficiency in writing clear and detailed User Stories, Use Cases, and acceptance criteria. A collaborative mindset, thriving in cross-functional teams that value innovation, productivity, and quality. Strong client-facing skills, capable of delivering successful projects and ensuring client satisfaction.

Job Summary: As a Cloud Architect, you will be responsible for designing, architecting, and implementing solutions using Microsoft Azure services combined with various open-source and enterprise management solutions (such as Backup, Monitoring, Automation, etc.). You will collaborate with clients to define the technical architecture for Public Cloud Platforms (isolated public or hybrid). Additionally, you will support the implementation and consulting efforts for Enterprise Application Infrastructure and performance/availability life cycles. Key Responsibilities: Architecture and Design: Architect and design comprehensive cloud solutions using Microsoft Azure and integrate open-source/enterprise management tools to meet client requirements. Work with clients to define the technical architecture for public cloud platforms, including public isolated or hybrid cloud environments. Cloud Platform Management Solutions: Implement management solutions to support the Public Cloud Platform. Leverage your expertise in system integration, automation, and custom scripting technologies to optimize cloud performance. Scripting and Automation: Utilize scripting technologies (PowerShell, Perl, Shell, VB Scripting, Batch) for automation tasks, system integration, and cloud service orchestration. Server Builds and Maintenance: Oversee the build and configuration of both Windows and Linux servers for cloud solutions. Work on performance and availability lifecycle management of enterprise applications and infrastructure. Networking and Infrastructure: Ensure a strong understanding of cloud networking, virtualization technologies like VMware, and server hardware such as UCS, SUN, DELL, and HP. Integrate and optimize services for infrastructure management and remote management. Security and Compliance: Manage security-related concerns, including load balancers, security certificates, IIS, MS Clustering, and patch management (WSUS). Incident and Ticket Management: Provide support for on-call escalations, performing root cause analysis to resolve issues effectively and within SLA. Ensure timely resolution of tickets, adhering to agreed SLA for ticket volume and response time. Knowledge Base and Training: Maintain and update knowledge base articles, participate in team training, and mentor junior analysts and freshers. Client Relationship Management: Ensure a positive customer experience, aiming for First Call Resolution (FCR) and minimal case reopenings or rejected resolutions. Contribute to customer satisfaction (CSAT) by providing excellent support and resolving issues quickly. Skills and Experience Required: Public Cloud Knowledge: Extensive experience with Public Cloud Platforms (especially MS Azure). MS Azure Expertise: In-depth knowledge of MS Azure services and capabilities. Scripting Skills: Strong proficiency in PowerShell, Perl, Shell, VB Scripting, Batch, and other scripting technologies for automation and system integration. Windows/Linux Server Builds: Solid experience in building and maintaining both Windows and Linux servers in cloud environments. Cloud Networking & VMware: Strong understanding of cloud networking principles and VMware infrastructure (at least version 5.5). Infrastructure Management: Familiarity with UCS infrastructure, hardware from SUN, DELL, HP, and MS clustering. Security & Certificates: Knowledge of load balancing, security certificates, IIS configuration, and patch management (WSUS). ITIL Process: Knowledge of ITIL processes, including ticketing, problem management, change management, and emergency change processes. Client-Facing Experience: Proven ability to work with clients to gather requirements and define solutions, ensuring customer satisfaction and minimal case reopenings. Qualification : Bachelor of Technology

Job Summary: The Specialist in Presales will be responsible for supporting presales activities related to network access control (NAC) solutions. This role requires a strong understanding of NAC technology, its application in securing network environments, and providing pre-sales support to customers. You will also be responsible for managing customer escalations, performing root cause analysis, and delivering solutions that meet service level agreements (SLAs). Additionally, this role involves ensuring high customer satisfaction (CSAT) and contributing to continuous improvements through value-adding activities. Key Responsibilities: Presales Support: Assist in presales activities related to Network Access Control (NAC), helping to understand client requirements, demonstrate solutions, and craft proposals. Escalation Support and Root Cause Analysis: Provide support for on-call escalations, diagnose and resolve issues related to NAC solutions, and conduct root cause analysis of the given problems. Ticket Management: Independently resolve tickets within the agreed SLA for ticket volume and resolution time. Quality and Compliance: Adhere to quality standards, regulatory requirements, and company policies while handling support tickets and presales activities. Knowledge Sharing and Training: Participate in value-adding activities such as updating and managing the knowledge base. Provide training to new employees and coaching to analysts to enhance their skills and productivity. Customer Satisfaction (CSAT): Ensure positive customer experience through First Call Resolution (FCR) and minimize rejected resolutions or reopened cases, thereby improving overall CSAT scores. Required Skills and Qualifications: Technical Expertise: Proficient in Network Access Control (NAC) solutions, with hands-on experience in managing and supporting NAC systems. Problem Solving and Troubleshooting: Strong problem-solving abilities to quickly identify and resolve technical issues related to NAC. Experience with Service-Level Agreements (SLA): Ability to independently handle escalations and resolve issues within the defined SLA. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Knowledge Base and Process Improvement: Knowledge and experience in creating, managing, and updating knowledge bases. Commitment to process improvements through documentation, training, and proactive issue resolution. Team Collaboration and Customer Focus: Experience in working in a collaborative team environment with a customer-centric focus to improve overall service quality. Qualification : Bachelor of Technology

The Role As an Enterprise Data Management Technical Specialist based in Gurgaon, India, you will spearhead the design, configuration, and implementation of cutting-edge EDM solutions. You will work closely with cross-functional teams, mentor junior members, and ensure accurate and compliant data management. Reporting to Raj Ethiraj, this role is pivotal in driving business profitability through impactful product enhancements. Key Responsibilities Solution Design & Implementation: Lead the design and configuration of EDM solutions tailored to client and product requirements. Project Leadership: Manage end-to-end EDM projects, ensuring timely delivery and high-quality results. Data Integrity & Compliance: Develop and optimize data validation and matching rules to ensure data accuracy, consistency, and regulatory compliance. Integration & Troubleshooting: Configure data integration processes from diverse sources and resolve complex data issues efficiently. Cross-Functional Collaboration: Partner with Product Business Analysts, Project Managers, and development teams to align on product goals and client feedback. Mentorship: Guide junior team members, fostering a culture of continuous learning and best practices in EDM. Metrics & Innovation: Establish product success metrics, propose new features, and drive innovation in implementation processes. UX Collaboration: Work with UX teams to conceptualize and visualize product features, ensuring user-friendly designs. Qualifications Must-Have Skills: Minimum of 6 years of hands-on experience in EDM solutions or similar platforms. Proficiency in SQL, database management, and platform architecture. Strong understanding of financial data and capital markets processes. Proven leadership in product strategy and stakeholder collaboration. Experience in Agile methodologies, with tools like Azure DevOps and Confluence. Familiarity with multi-cloud deployments (AWS and Azure). Knowledge of regulatory requirements in financial services, including ESG, Security, Party, Price, and Ratings Master. Expertise in data governance and quality management. Nice-to-Have Skills: Certifications in data management or related technologies. Experience with key market data providers like Bloomberg, Reuters, and SIX. Strong problem-solving skills and attention to detail. Proficiency in writing User Stories, Use Cases, and acceptance criteria. Client-facing skills to ensure successful project delivery and satisfaction. What s in It for You? Collaborate with a global, cross-functional team. Contribute to the success of an award-winning EDM platform. Opportunity to work on cutting-edge technologies like automation, GenAI, and cloud platforms. Mentor and grow a high-performing team. Qualification : Strong background in data governance and quality management, with familiarity with key market data providers such as Bloomberg, Reuters, and SIX.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Responsible for Production Support & Operation of LifeSys Platform Responsible for client communication on critical issues. Participate in monthly governance/operations discussions with stakeholders Responsible for all internal KPI and external client SLA's for operations and Production Support scope Work with support team across regions (US, Canada and India) for resolutions of tickets and identifying permanent fix. Liaise with internal & external clients for weekly, bi-weekly and quarterly meetings / reports Works with internal Admin leadership for peak-season readiness Join weekly CAB meetings to review and approve the changes Join weekly project release meetings to review project elevations planned and arrange appropriate teams for support for post production validations Support sales / CE/CDE s on the upcoming new deals and provide appropriate information on estimation from support perspective. Generate monthly KPI and SLA reports and share with respective client stakeholders Participate in High Severity calls with SMOC and internal teams for logical closure of issues About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Account Manager Location: Noida Experience: 2 4 years Role Overview We are seeking a proactive and customer-focused Account Manager to manage end-to-end client relationships and ensure maximum satisfaction and value delivery throughout the customer lifecycle. You will be the primary point of contact, supporting clients to achieve optimal results with our Hotelogix services. Key Responsibilities Own the entire client relationship from contract signing through account setup, training, go-live, and ongoing support. Conduct customer training sessions, refresher programs, and assist during the onboarding and go-live phases. Monitor customer usage and performance to identify opportunities for increased engagement and ROI. Proactively reach out to customers to provide business support and ensure their success with our services. Escalate customer concerns or potential risks to the Head of Global Support promptly. Build and nurture win-win relationships with new and existing clients. Coordinate with customers on renewals, payments, and contractual matters. Participate in regular account reviews with senior management to discuss service issues, revenue, profitability, and action plans. Maintain and adhere to internally defined SLA targets and contribute to process improvement initiatives. Adapt quickly to new technologies, processes, and organizational changes. Skills & Requirements Minimum Graduate with 2+ years experience in customer support, service, or account management. Strong analytical, organizational, and interpersonal skills. Excellent communication abilities with a customer-centric mindset. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to multitask and thrive in a fast-paced environment. Professional, get-it-done attitude with high work ethics. If you re passionate about building strong client relationships and delivering exceptional service we want to hear from you!

Position: Associate Manager IT Company: Zetwerk Electronics Private Limited Location: Noida About Zetwerk Electronics Zetwerk Electronics is a leading Indian ESDM (Electronics System Design & Manufacturing) company with seven advanced factories producing two devices per second. We are a trusted contract manufacturer serving diverse high-growth sectors including Telecom (5G infrastructure), Consumer Durables, Hearables & Wearables, Televisions & Displays, IT Hardware, and Precision Assembly. Our focus on technology, quality, and strategic diversification has positioned us as a key player in India's electronics manufacturing landscape. Comprehensive, ongoing worker training and cross-training programs to foster skill development and continuous improvement. Cutting-edge facilities combined with domain expertise. Strong culture of quality and innovation. Opportunities to make a significant impact on a growing, technology-driven business. Roles & Responsibilities Lead end-to-end implementation of Microsoft Dynamics 365 Finance & Operations (D365 F&O) for finance modules in manufacturing environments. Manage requirement gathering, solution design, configuration, testing, and documentation. Support integration with SCM, production, and inventory modules. Coordinate with cross-functional teams including IT, finance, and factory operations. Assist in data migration, validation, unit testing, and user acceptance testing (UAT). Facilitate training sessions and manage change processes for key users. Provide Level 1 functional support for finance-related queries and enhancement requests post go-live. Monitor implementation progress, proactively identify risks, and coordinate timely resolutions. Prepare and maintain SOPs, user manuals, test cases, and issue trackers. Maintain strong stakeholder communication and management. Job Requirements Bachelor s or Master s degree in Commerce or related field. Minimum 2 years experience implementing Microsoft Dynamics 365 Finance & Operations (F&O) modules, especially in manufacturing setups. Strong knowledge of financial processes such as General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Fixed Assets, Budgeting, and Costing. Excellent communication and analytical skills with a collaborative mindset. Qualification : Bachelors or Masters degree in Commerce or related field

Job Title: Project Manager Location: Noida, India Experience: 7+ years Education: Bachelor s Degree in Computer Science, Engineering, or related fields About the Role We are seeking a skilled Project Manager to lead cloud infrastructure projects, cloud migrations, and DevOps initiatives. You will manage the entire project lifecycle from discovery and requirements gathering to deployment, testing, and cutover while ensuring seamless delivery within scope, budget, and timeline. This role involves working closely with cross-functional teams and high-level stakeholders to drive successful cloud projects on AWS, Azure, Google Cloud, or private clouds. Key Responsibilities Manage cloud infrastructure projects including deployments, migrations, and DevOps implementations across public and private cloud environments. Oversee all project phases: discovery, requirements gathering, infrastructure setup, testing, cutover, disaster recovery (DR), and security assessments. Define and control project scope, create detailed work plans, manage resources, set deadlines, allocate tasks, and track progress. Conduct RAID (Risks, Assumptions, Issues, Dependencies) analysis and implement project governance processes. Proactively manage project changes, identify potential risks or crises, and develop contingency plans. Lead stakeholder engagement and manage high-level communication with clients, program boards, and project sponsors. Facilitate project status meetings, provide progress reports, and escalate issues timely with recommended corrective actions. Identify interdependencies among stakeholders and ensure alignment to mitigate risks. Resolve conflicts and issues within project teams and client interactions to maintain smooth execution. Use project management tools such as JIRA, Zoho Project, MS Project for effective planning and tracking. Required Skills and Experience 7+ years of project management experience with a focus on cloud infrastructure, cloud deployments, migrations, and DevOps projects. Strong knowledge of cloud deployment lifecycle stages, including DR and security assessments. Proven experience migrating workloads across AWS, Azure, Google Cloud, and private cloud environments. Expertise in scope management, project planning, WBS management, resource allocation, and project documentation. Ability to manage multiple projects and deliver results under tight deadlines. Excellent communication, presentation, and stakeholder management skills, including direct client interaction and leading status meetings. Proficient in project management tools such as JIRA, Zoho Project, and MS Project. Certification in PMP, Scrum Master, or Prince2 is required. Proficient in Microsoft Excel, Word, and PowerPoint. Strong analytical, problem-solving, decision-making, and organizational skills. Customer-focused, proactive, and highly responsive attitude. Preferred Qualifications Hands-on experience with AWS cloud implementations and architectures. Familiarity with Agile methodologies, especially Scrum. Experience managing fixed-price engagements. Basic understanding of AWS cloud design patterns and architecture principles. Education Bachelor s degree in Computer Science, Engineering, Science, Mathematics, Statistics, Commerce, or Total Quality Management. Apply now to join a dynamic team managing cutting-edge cloud projects and driving digital transformation! Qualification : Bachelors Degree in computer science or Engineering

Senior QA Engineer / QA Automation Engineer Location: Noida Shift: 11 AM - 8 PM Position: Senior QA Engineer / QA Automation Engineer About the Role: We are looking for a highly skilled QA Automation Engineer to join our dynamic team in Noida. As part of the IVP QA team, you will drive the automation efforts for web applications, API testing, and performance testing. In this role, you will collaborate with Product Development Teams, Business Analysts, and other stakeholders to ensure that we deliver high-quality, well-tested software aligned with business requirements. You will have the opportunity to lead automation strategies, enhance testing maturity, and ensure the delivery of top-tier products through continuous integration and deployment (CI/CD) practices. Key Responsibilities: Automate test cases for new feature testing and enable automated regression testing for future releases. Collaborate with development and product teams to identify and report bugs while enriching test case quality. Design and develop automated test scripts using tools like TestComplete (JavaScript/Java) for web applications. Implement and manage API testing using Postman and SoapUI, including Groovy scripting for automation. Integrate TestComplete and API tests into the Azure DevOps CI/CD pipeline. Conduct performance testing using JMeter to analyze system performance under load. Utilize Azure Test Plans for efficient test management, execution, and reporting. Collaborate with DevOps teams to ensure robust test coverage and smooth test execution. Track, document, and manage bugs, ensuring timely resolution and continuous improvement. Stay updated with the latest testing tools, methodologies, and best practices to drive automation efficiency. Lead the implementation of End-to-End test automation strategies to improve overall test automation coverage. Establish testing standards, processes, and improve the overall automation maturity of the team. Opportunity to hire and mentor future QA team members. Required Skills & Experience: 4+ years of experience in web automation testing with a focus on modern testing tools like Selenium, TestComplete, Cypress, or Playwright. Expertise in API testing using tools such as Postman and SoapUI. Proficient in DevOps processes, particularly using Azure DevOps for CI/CD pipeline integration. Experience with performance testing using JMeter and analyzing system performance under load. Familiarity with Microservices architecture, Kubernetes, and related tools is a plus. Strong knowledge of SQL and SQL performance tuning for validating test data. Proven experience with Agile Software Development Life Cycle (SDLC), and a strong understanding of ETL workflows. Qualifications: Bachelor s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field. Minimum of 4 years of hands-on experience in Web Automation Testing. Strong verbal and written communication skills. A keen focus on quality and the ability to identify improvement areas within the QA process. Ability to adapt quickly in a dynamic, fast-changing environment while maintaining a high standard of work. Problem-solving mindset with a proactive approach to identifying and resolving issues. Preferred Skills: Experience with cloud platforms like Azure or AWS. Knowledge of microservices and containerized environments (e.g., Kubernetes). Qualification : Bachelors degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.

AWS Engineer | Cloud Infrastructure | EC2 | Lambda | Auto Scaling | Terraform | Noida Location: Noida, Uttar Pradesh, India Position: AWS Engineer Experience: 2-4 years Department: Cloud Infrastructure / DevOps Job Description: We are looking for a highly skilled AWS Engineer to join our Cloud Infrastructure team in Noida. As an AWS Engineer, you will be responsible for managing and optimizing cloud infrastructure on Amazon Web Services (AWS), ensuring high availability, scalability, and security of the applications and services. Your role will involve working with various AWS services such as EC2, Lambda, S3, RDS, and more. You will also manage network connectivity, billing, and automation processes using Terraform and CloudFormation. Key Responsibilities: AWS Infrastructure Management: Manage and optimize AWS services, including EC2, RDS, Lambda, EKS, Elastic Load Balancing (ELB), Auto Scaling, Elastic IP, VPC, S3, Route 53, CloudWatch, CloudTrail, IAM, Redshift Spectrum, QuickSight, ElasticCache, and more. Network Connectivity & Troubleshooting: Resolve AWS network connectivity issues and ensure the seamless operation of cloud services. AWS Scripting & Billing: Use AWS scripting to automate tasks, manage AWS billing, and optimize resource utilization. Automation with Terraform & CloudFormation: Implement infrastructure as code using Terraform and AWS CloudFormation to provision and manage AWS resources efficiently. Windows Server & Active Directory: Troubleshoot and manage Windows Server environments, including OS-level issues and Active Directory administration. 24/7 Support Environment: Be part of a 24/7 support team, ensuring timely resolution of issues and maintaining the performance and availability of cloud infrastructure. Required Skills and Experience: 2-4 years of experience in managing AWS infrastructure, with hands-on experience in services like EC2, Lambda, Auto Scaling, RDS, and VPC. Strong understanding of AWS networking components such as Elastic Load Balancing, Route 53, Direct Connect, CloudFront, and Security Groups. Proficient in using AWS scripting, Terraform, and CloudFormation to automate and manage cloud infrastructure. Experience in troubleshooting Windows Server issues and working with Active Directory. Willingness to work in a 24/7 support environment and handle emergency situations as required. Strong communication skills for effective collaboration with the team and stakeholders. Must reside in Uttar Pradesh (U.P.) or be willing to relocate to Noida. Preferred Skills: Experience with AWS billing management and cost optimization. Familiarity with ElasticCache, CloudWatch, and CloudTrail for monitoring and logging. Experience with OpenSearch, Redshift Spectrum, and QuickSight for data analytics and visualization.

Position: Project Manager Experience: 10-16 Years Responsibilities: Own the entire delivery of assigned projects. Manage multiple projects with a team size of 10-15 members, including middle management (PL/GL/TL) and their teams. Ensure end-to-end project delivery, controlling Project Delivery Metrics across the project lifecycle. Track project requirements and implementation through all phases. Participate in business meetings with Function/Delivery Heads, review contracts, conduct risk analysis & mitigation, and update management accordingly. Manage both Fixed Price Projects (FPP) and Time & Material (T&M) projects across diverse functional domains. Review and ensure preparation of key project documents, including: System Architecture External & Internal Specifications Software Development Plan, Configuration Management Plan, and Project Plan Technical Documentation Weekly Status Updates for all stakeholders Act as the primary client contact for project-related matters. Coach and mentor project members, providing guidance and support. Conduct performance appraisals and counseling for team members. Identify training needs (technical and managerial) and implement relevant training programs. Ensure all project processes comply with Newgen Quality Systems and Procedures. Desired Profile: B.E/B.Tech in CS/IT or MCA/M.Tech (or equivalent degree). 10-16 years of relevant experience across diverse development projects. Strong knowledge of Object-Oriented Programming (OOP), Multi-Tier Software Development, Component Architecture, and Web-Based Software. Proficient in Core Java, JSP, Servlets, EJB, Oracle/SQL. Experience with project planning, budgeting, and quality assurance processes. PMP or PMI certification is desirable. Domain knowledge of BFSI is an added advantage. Qualification : B.E/B.Tech in CS/IT or MCA/M.Tech (or equivalent degree).

Plasma Computing is a leading Business Intelligence Solutions and IoT Platforms provider with an international reputation of its IoT/M2M, Business Process Automation, Workflows and Big Data Visualization Platforms. Our location is on 3010 Lyndon B Johnson Freeway #1515, Dallas, TX 75324 . We are looking for a brilliant candidate to fill our IT Help Desk Executive position at Plasma. This is a client facing role and requires ability to manage multiple projects, and to work with global teams. Essential Duties and Responsibilities: 1-2 years of IT experience with Help Desk Support. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries/tickets on time either in person or over the phone or via tickets. Write training manuals. Maintain the daily performance of computer systems. Respond to email messages for users seeking help. Ask questions to determine the nature of the problem. Walk the customer through the problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur. Qualification : 1-2 years of IT experience with Help Desk Support.

Role Overview: The Director of Delivery at ACS - GDC will lead a multi-disciplinary team delivering digital experience solutions to Adobe customers. This role encompasses practice management, team development, business performance oversight, and customer leadership. The director will collaborate with other practice managers, business units, and customers to drive the growth and success of Adobe s solutions. Key Responsibilities: Practice Management & Team Leadership: Align practice team with organizational goals; manage headcount and organizational needs. Own the recruitment, onboarding, and mentorship of team members. Lead internal communications, practice meetings, and performance reviews. Oversee business performance, including revenue acceleration, backlog management, and expense management. Ensure a balance between onshore and offshore resources to meet margin goals. Customer Leadership: Support pre-sales activities and approval of deals. Assist with customer-facing issues and engage in customer-critical discussions. Travel onsite to maintain relationships, gather feedback, and ensure the delivery of successful engagements. Thought Leadership & Collaboration: Contribute to thought leadership in industry verticals and technical/strategy competencies. Drive collaboration with internal teams like the Center of Excellence and Business Management. Support the development of reusable practices and methodologies, ensuring delivery readiness. Team Development & Mentorship: Lead the development of team members through mentorship, career planning, and feedback. Cultivate top talent and assist in career progression, including promotions and performance management. Plan and execute skill development initiatives in collaboration with enablement teams. Required Qualifications: Experience: 22+ years of experience, with at least 12 years in a consulting management role and 10+ years as a client-facing consultant. Proven experience leading teams in delivering enterprise-scale technology solutions, particularly in digital marketing and enterprise software. Experience in content management, web analytics, campaign management, and other digital marketing technologies. Track record of building new teams and driving organizational transformation. Skills: Strong verbal, presentation, and written communication skills, including executive-level communications. Excellent problem-solving, conflict resolution, and negotiation skills. Ability to collaborate with diverse teams and lead projects with varied strengths. Exceptional organizational, team-building, and leadership skills, with the ability to manage cross-functional teams in complex environments. Other Requirements: Ability to lead in an uncertain and ambiguous environment. Willingness to travel up to 50%.

Job Summary: As a Senior DevOps Engineer, you will be responsible for maintaining and enhancing the CI/CD pipelines, developing deployment scripts, and troubleshooting deployment problems on the Hadoop platform. This role requires a deep understanding of DevOps principles, automation, and CI/CD tools such as Jenkins and Ansible. You will work closely with external teams to align DevOps practices, assist with maintaining OpenShift Kubernetes clusters, and contribute to the automation of testing and deployment processes. Strong communication skills are essential, as this is a team assignment and will involve collaboration with international teams. Key Responsibilities: CI/CD Pipeline Management: Maintain and develop continuous integration/continuous deployment (CI/CD) pipelines using Jenkins. Develop and manage Ansible deployment scripts to automate infrastructure provisioning and application deployment. Collaborate with External Teams: Act as the main point of contact when discussing DevOps-related needs with external teams. Kubernetes Cluster Management: Help maintain OpenShift Kubernetes clusters, ensuring smooth deployment and scaling of applications. Troubleshooting and Debugging: Troubleshoot deployment problems on the Hadoop platform to ensure seamless operation. Development of Utilities: Develop small utilities and tools to assist with the CI/CD pipeline, improving overall automation efficiency. Knowledge Sharing: Share knowledge about the DevOps mindset and solutions through internal training sessions, demos, and presentations. Required Knowledge and Experience: CI/CD Expertise: Strong experience with Jenkins or other CI/CD automation suites, enabling robust build, test, and deployment pipelines. Linux Expertise: Very good knowledge of Linux systems, with strong skills in scripting for automation (e.g., Bash, Python). Kubernetes and Containerization: Basic understanding of Kubernetes and Linux containers to manage and deploy applications. Scripting and Programming: Basic programming skills in Python, Go, or Ruby for automating tasks and developing small utilities. Agile Environment Experience: Familiarity with working in an agile setup with international teams. Nice to Have: Hadoop Ecosystem Knowledge: Familiarity with the Hadoop ecosystem is a plus, as the project involves working with data lakes built on Hadoop technologies. Additional Responsibilities: Customer Experience & KPI Management: Ensure positive customer experience (CSAT) by achieving First Call Resolution and minimizing Reopen Cases and Average Handling Time (AHT). Adhere to defined KPIs, processes, ITIL delivery and quality standards, and regulatory requirements. Support and Documentation: Maintain high login efficiency and availability for customers, documenting identified risks, issues, and mitigation plans. Contribute to the execution of BCP/DR plans. Value-Adding Activities: Participate in knowledge base updates and self-development activities to stay current with new technologies and industry best practices. Ideal Candidate Profile: The ideal candidate will have a strong DevOps background, particularly in automation and CI/CD pipelines, as well as a solid understanding of Kubernetes, Linux, and scripting. The role requires a proactive approach to troubleshooting, collaborating with cross-functional teams, and continuously improving the automation and deployment processes to support the company's ecosystem, particularly around Nordea s Enterprise Data Lake. Strong communication and a collaborative mindset are key for success in this position.

Assistant Manager Direct Taxation Location: Noida Division: Finance & Accounts Employment Type: Full-time Experience Required: 7 8 Years Position Overview We are looking for an experienced Assistant Manager Direct Taxation to join our team. This role will be responsible for managing monthly direct tax compliance, including international tax matters, and providing support across various direct tax activities within the organization. Key Responsibilities Review withholding tax implications on payments to non-residents. Assist in preparing and depositing quarterly advance tax payments and related tax challans. Support the preparation of Tax Audit schedules and transfer pricing documentation. Assist in the preparation and filing of annual Income Tax returns and other related filings. Prepare submissions and responses for income tax assessments, CIT(A) matters, and other tax-related queries. Collaborate with Statutory and Internal Auditors to provide necessary tax data. Monitor and report on direct tax compliance in monthly MIS. Assist in tax planning and restructuring initiatives, suggesting innovative tax solutions. Review books of accounts for accuracy in TDS deductions and compliance. Oversee monthly TDS compliance, ensuring timely submission of TDS returns. Preferred Educational Qualifications Qualification: B. Com (Hons.) & Chartered Accountant Experience: 5-6 years of hands-on experience in direct tax (including international tax) compliance. Required Skills & Competencies In-depth knowledge of direct tax trends, including international taxation. Strong understanding of accounting systems (preferably S4HANA / SAP ECC) and direct tax compliance. Ability to plan, coordinate, and prioritize tasks effectively. Strong analytical, technical, and interpretational skills. Excellent interpersonal skills and experience in cross-functional team coordination. Experience in representing the company before Income Tax authorities. Familiarity with indirect taxation (preferred). Required Knowledge Proficient in SAP modules and MS Office (Excel, Word). Qualification : B. Com (Hons.) & Chartered Accountant

Project Manager Cybersecurity Location: Noida Experience: 7 10 Years Education: Bachelor's Degree in Accounts or a related field Job Summary: We are seeking an experienced and results-driven Project Manager to lead and manage cybersecurity and IT infrastructure projects. The ideal candidate will possess strong leadership abilities, a deep understanding of IT and cybersecurity domains, and a proven track record of delivering complex projects on time and within budget. Key Responsibilities: Project Planning & Execution: Develop detailed project plans outlining scope, objectives, deliverables, timelines, and resources. Align project objectives with business goals and collaborate with key stakeholders throughout the lifecycle. Team Leadership: Assemble and manage cross-functional teams. Provide leadership, motivation, and support to ensure successful project execution. Risk & Issue Management: Identify potential project risks and implement mitigation strategies. Monitor ongoing risks and adjust plans proactively to resolve issues. Budget & Resource Management: Develop and maintain project budgets, ensuring resource optimization and cost control. Track expenses and ensure delivery within approved financial limits. Stakeholder Communication: Establish clear communication plans with stakeholders and provide regular status updates. Facilitate progress reviews, meetings, and reporting on key milestones. Vendor Management: Coordinate with external vendors to ensure timely delivery of services and solutions. Manage vendor relationships, evaluate performance, and negotiate contracts. Quality Assurance: Implement and monitor quality standards to ensure deliverables meet requirements. Follow industry best practices in cybersecurity and IT infrastructure. Change Management: Develop and execute change management strategies to support the transition to new systems and processes. Minimize disruption and facilitate smooth adoption across the organization. Compliance & Security: Ensure all projects adhere to regulatory requirements and cybersecurity standards. Address security vulnerabilities and enforce data protection measures. Documentation: Maintain accurate and up-to-date documentation, including project plans, reports, risk logs, and meeting minutes. Ensure accessibility and version control for future reference. Required Skills & Competencies: Soft Skills: Strong leadership and interpersonal skills Excellent verbal and written communication Ability to manage multiple projects under pressure Analytical mindset with a problem-solving orientation Technical/Functional Skills: 7 10 years of experience in IT project management, preferably in cybersecurity or infrastructure domains In-depth understanding of IT infrastructure (networks, servers, cloud, virtualization, storage) Proficiency in project management tools and methodologies (e.g., Agile, Waterfall, PMP, PRINCE2) Familiarity with industry cybersecurity standards and best practices Qualification : Bachelor's Degree in Accounts or a related field