Issue Tracking Jobs in Pune

Automation Engineer II Location: Pune About Rapid7 At Rapid7, we are creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of industry-leading solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from applications and cloud environments to traditional infrastructure and the dark web. Trusted by over 10,000 customers worldwide, we are committed to fostering open-source communities and driving innovation through cutting-edge research. At Rapid7, we believe in optimizing our products by leveraging the latest insights into attacker methods, arming the global security community with the tools to stay ahead of threats. Position Summary We are looking for a talented Automation Engineer to join our Enterprise Applications team. This role focuses on developing and maintaining integrations and automation solutions using Workato. As an Automation Engineer, you will work closely with Business Systems Analysts to understand requirements, collaborate with cross-functional teams, and partner with Quality Assurance Engineers to ensure that integrations and automation workflows meet business needs. You will also handle unit testing, ensure thorough documentation, and use tools like Jira and Confluence for task management and collaboration. Key Responsibilities Integration Development: Design, develop, and maintain integrations between key enterprise systems (Salesforce, NetSuite, Data Warehouses, Workato, etc.) to ensure seamless data flow and process automation across platforms. Automation Solutions: Build and implement automated workflows using Workato to streamline internal business processes, reduce manual tasks, and enhance system efficiencies across various departments. Cross-functional Collaboration: Collaborate with engineers, business teams, and QA Engineers to ensure that integration solutions align with both technical requirements and business objectives. Requirement Gathering: Partner with Business Systems Analysts to gather requirements, understand business needs, and identify opportunities for process automation and integration improvements. Unit Testing & Debugging: Perform unit testing for integrations and automation workflows, debug issues as needed, and ensure the code meets quality standards before deployment. Task Management (Jira): Use Jira to manage tasks, track user stories, and address bugs related to integrations and automation workflows. Participate in sprint planning, stand-ups, reviews, and retrospectives to ensure smooth project execution and delivery. Documentation: Create and maintain detailed documentation for all integrations, workflows, and automation processes, ensuring that all technical configurations, code, and test results are clearly documented for future reference. Support & Troubleshooting: Provide ongoing support for deployed integrations, troubleshoot issues as they arise, and implement timely fixes to maintain operational continuity. Process Improvement: Contribute to continuous improvement initiatives by identifying opportunities to enhance automation workflows, increase efficiency, and reduce errors in integration processes. Key Requirements Experience 2+ years of experience in integration and automation development with a strong focus on Workato. Proven experience building and maintaining integrations between enterprise systems like Salesforce, NetSuite, or similar platforms. Demonstrated experience working with cross-functional teams, including collaboration with Business Systems Analysts and QA Engineers. Technical Skills Expertise in using Workato for integration and automation solutions. Solid understanding of API integrations, RESTful services, and data formats such as JSON and XML. Proficiency in unit testing, debugging, and troubleshooting integration workflows. Experience using version control systems such as Git. Familiarity with other integration tools and platforms is a plus. Jira Experience Comfortable using Jira for task tracking, managing sprints, and collaborating with cross-functional teams. Communication & Problem-Solving Strong ability to communicate technical concepts to non-technical stakeholders clearly and effectively. Strong analytical and troubleshooting skills to resolve integration and automation challenges efficiently. Ability to create clear, concise, and well-organized technical documentation. Education & Nice to Have A degree in Computer Science, Information Technology, or a related field is preferred. Familiarity with Agile development methodologies and tools like Jira. Experience with cloud platforms such as AWS or GCP and their integration capabilities. Security and Compliance At Rapid7, we prioritize the security of our customers and employees. All team members are expected to uphold the highest standards of security and privacy, ensuring the protection of sensitive information and compliance with relevant regulations. Qualification : A degree in Computer Science, Information Technology or a related field is preferred

Lead Salesforce Engineer Location: Pune About Rapid7 Rapid7 is a publicly traded cybersecurity company headquartered in Boston, MA, with 17 offices around the world. As we expand our global footprint into India, we are excited to grow our internal Application Engineering team. As a Salesforce Engineer, you will work alongside a global team to deliver best-in-class Salesforce solutions that meet business needs and optimize user experiences. You will have hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and CPQ, and you ll be proficient in both declarative configurations and advanced Apex coding. This is a unique opportunity to be one of the first hires for Rapid7 in India as we support our growth strategy in a culture that encourages innovation and continuous learning. About the Role As a Salesforce Engineer, you will design, develop, and support Salesforce solutions on Sales and Service Clouds. Working closely with other Salesforce team members, application owners, IT departments, and business stakeholders, you will deliver solutions that meet both technical and business requirements. Key Responsibilities Salesforce Administration: Manage and configure Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud. Oversee system health, user permissions, profiles, workflows, and security settings. Implement and maintain changes using declarative tools such as Process Builder, Flow, and Validation Rules. Apex Development: Write and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC). Collaborate with senior developers and architects to design scalable solutions. Troubleshoot, optimize, and debug Apex code to ensure performance and stability. Unit Testing: Develop and maintain unit tests for custom Apex code, ensuring test coverage aligns with Salesforce best practices. Conduct comprehensive testing of code changes and strive for zero defects while optimizing test performance. CPQ (Configure, Price, Quote): Configure and manage Salesforce CPQ features, including price books, quote templates, products, and pricing rules. Troubleshoot CPQ-related issues and provide support for streamlining the quoting process. Collaboration and Support: Work with business analysts and other team members to gather requirements and deliver solutions. Maintain comprehensive documentation for configurations, workflows, code, and other technical solutions. Release Management: Utilize Gearset for deployment and release management, ensuring smooth Salesforce code and configuration deployments across multiple environments. Plan, execute, and document deployment processes, ensuring error-free releases through automated validation and rollback strategies. Jira Integration and Task Management: Use Jira for task management, project tracking, and collaborating on development sprints. SOX Controls & Change Management: Adhere to SOX controls to ensure compliance with IT regulations and auditing standards. Follow change management policies and procedures for implementing configurations, scripts, and integrations, ensuring all changes are properly tested, documented, and approved. Skills and Qualifications Experience & Certifications 8+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ. Salesforce Certifications (ADM 201, ADM 211, Platform Developer I and II) are highly desirable. Strong experience with Salesforce integrations, APIs, and external systems. Experience using Jira for task and project management in an Agile environment. Hands-on experience with Gearset for deployment and release management in Salesforce. Technical Skills Expertise in Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Strong knowledge of Salesforce CPQ features and pricing rule configuration. Ability to write efficient, scalable unit tests for custom Apex code. Familiarity with Git and version control practices. Soft Skills & Attributes Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work remotely with a global team. Detail-oriented with the ability to manage multiple tasks concurrently. Preferred Qualifications Experience working with global teams, especially in an Agile framework. Knowledge of Salesforce integrations (e.g., REST, SOAP APIs) and third-party tool integrations. Experience with Salesforce Data Loader, Change Sets, and Salesforce DX. Security and Compliance At Rapid7, we prioritize security and privacy. All employees are expected to adhere to the highest standards of security, ensuring the protection of sensitive information and compliance with applicable regulations.

Principal AI Engineer - MLOps Location: Pune Overview Rapid7 is seeking a **Principal AI Engineer - MLOps** to drive the development and deployment of **scalable, production-grade AI/ML systems** in the field of cybersecurity. This role is within the **AI Center of Excellence team** and involves managing the **end-to-end design of ML production systems** from scoping and data requirements to continuous deployment and monitoring. You will play a pivotal role in mentoring junior engineers and shaping the **MLOps culture**. Key Technologies Used **Cloud/Infrastructure:** AWS (research environments, data hosting), **EKS** (Kubernetes), **Terraform** (Infrastructure as Code). **Modeling/Data:** **Python** (numpy, pandas, scikit-learn), Jupyter notebooks, Anomaly detection methods. Key Responsibilities End-to-End ML Production System Design: **Architect and manage the design and deployment** of ML systems from inception to production. Define project scopes, data requirements, modeling strategies, and **deployment pipelines** for AI/ML systems. Ensure **seamless integration** of models and AI components into the production environment, focusing on **scalability, reliability, and security**. Data Pipeline Management: **Develop and maintain data pipelines**, ensuring data consistency, integrity, and accessibility throughout the ML lifecycle. Oversee the data lifecycle, including **data preprocessing, feature engineering**, and storage. ML Guardrails & Monitoring: Implement **robust ML guardrails** to ensure model performance, fairness, and compliance. Manage the **monitoring and observability** of deployed models, ensuring timely and accurate tracking of model performance. Deployment & Service Monitoring: Develop and deploy accessible endpoints, including **web applications and REST APIs**, adhering to security best practices. Continuously monitor models and data to detect issues such as **drift, anomalies, or performance degradation**. Collaboration & Mentorship: Collaborate closely with engineering, data science, and product teams to ensure alignment on goals. **Mentor and guide junior engineers**, share knowledge, and promote best practices in MLOps. Agile Development & Iteration: Embrace **agile practices**, focusing on continuous iteration and solving complex challenges. Skills & Experience Core Technical Expertise **Extensive Software Engineering Experience:** 15+ years as a software engineer, with at least **3-5 years of expertise in MLOps** in AWS environments. **MLOps & DevOps:** Proven experience deploying **scalable AI/ML systems**, managing **CI/CD pipelines**, and utilizing cloud AI resources. Expertise with **Docker, Kubernetes, and cloud-based AI infrastructure management**. **Programming:** Strong proficiency in **Python** (Flask or FastAPI) and experience building APIs. Data & Modeling Skills Experience in designing **data pipelines** and performing **feature engineering**. Familiarity with **model risk management** strategies, including **concept drift monitoring** and hyperparameter tuning. Leadership & Communication Demonstrated ability to **collaborate across engineering, data science, and product teams**. Proven track record of **mentoring and guiding junior engineers**. Strong communication skills for conveying complex technical concepts and creating detailed system architecture documentation. Nice to Have Experience deploying resources that enable data scientists to fine-tune and experiment with **LLMs (Large Language Models)**. Understanding of AI/ML operational frameworks and associated challenges. Be a part of **cutting-edge AI/ML efforts** to strengthen cybersecurity. Mentor and grow the next generation of engineers in an inclusive, fast-paced environment. Tackle some of the most challenging security problems with a passionate and creative team.

Software Test Engineer Designation: Software Test Engineer (Manual & Automation Testing) Location: Pune Experience: 6 10 years Qualifications: Any Graduate Degree Skills & Technologies Automation Testing Skills: Proficient in writing automated test scripts using Core Java or C# Experience with automated testing tools such as: RFT (Rational Functional Tester) Ranorex Selenium WebDriver Appium Coded UI or similar tools Ability to design and implement automated test frameworks Manual Testing Skills: Extensive experience in manual testing across desktop applications, web applications, and mobile apps In-depth understanding of the software testing lifecycle (STLC) and testing processes Strong skills in test planning, writing test cases, and test execution Additional Skills: Strong English communication skills (both written and verbal) Experience with test case creation, defect tracking, and reporting Behavioral Competencies Strong team player with a collaborative mindset Eagerness to learn new technologies and methodologies Agile and flexible, with a proactive attitude Self-motivated and results-driven Willingness to take ownership of tasks and projects Role & Responsibilities Develop and execute automated and manual test cases for desktop, web, and mobile applications Design and implement automation test frameworks to improve testing efficiency Collaborate with developers and other team members to ensure quality throughout the development lifecycle Create, document, and maintain detailed test plans and reports Identify defects early and work with the development team to troubleshoot and resolve issues Take ownership of assigned testing tasks and ensure timely completion Continuously improve testing practices and explore new tools and technologies Qualification : Any Graduate Degree

Job Title: Quality Assurance Engineer Location: Pune Experience: 4 6 Years Qualification: B.E./B.Tech in Electronics, Instrumentation, or Telecommunication Engineering Job Summary We are seeking an experienced Quality Assurance Engineer with a strong background in PCB Assembly (SMT/MI), electronics manufacturing, and quality systems. The role involves ensuring product and process quality, handling root cause analysis, programming production equipment, and driving continuous improvement across the electronics manufacturing lifecycle. Key Responsibilities 1. NPI & Engineering Change Control Lead release to production activities for new products and engineering change notices (ECNs). Program and optimize equipment such as Pick & Place machines, AOI, Reflow ovens, Wave Solder Machines, ICT, and Robotic Soldering. Check and validate stencil and wave pallet suitability for new designs. Prepare PPAP and PFMEA reports with cross-functional teams (Engineering, PPC, Purchase, Production). Plan and coordinate product reliability testing. 2. PCB Assembly Quality (SMT & MI) Conduct in-line and final inspections in accordance with IPC-610 and internal standards. Develop and implement quality control procedures for all stages of PCBA production. Ensure adherence to industry and internal quality standards throughout the manufacturing process. 3. Box Build & End-of-Line Testing Oversee quality assurance in box build and final product assembly. Lead root cause analysis (RCA) for defects and customer complaints. Implement corrective and preventive actions (CAPA) to avoid recurrence. Evaluate and approve suppliers/machine vendors based on quality and capability. 4. Process Control & Audits Analyze production and quality data to identify trends, anomalies, and areas for improvement. Conduct internal audits to ensure process and documentation compliance. Maintain and enhance quality documentation including procedures, work instructions, and specifications. 5. Collaboration & Training Collaborate with R&D and design teams to ensure products are designed for manufacturability and quality. Train shop-floor and QA personnel on quality control procedures and IPC/industry standards. Maintain strong coordination with production and process teams for smooth issue resolution. 6. Workplace Safety & 5S/6S Implementation Ensure a safe work environment with zero accidents in designated areas. Uphold and improve 5S/6S practices across the quality and manufacturing areas. Key Skills & Competencies Must-Have 4 6 years of hands-on experience in PCBA manufacturing and QA. Strong knowledge of IPC standards, particularly IPC-A-610. Proficiency in PPAP, PFMEA, Control Charts, WI, and 7 QC Tools. Understanding of product/component drawings and GD&T principles. ERP experience (SAP or equivalent). Lean Manufacturing and Six Sigma Green Belt certified or equivalent. Nice-to-Have Exposure to troubleshooting of machines and PCBA programming. Certification in Quality Management (e.g., ASQ Certified Quality Engineer). Familiarity with reliability testing methods and equipment validation protocols. Performance Metrics Product defect rate and quality yield Number of successful NPI releases Audit compliance scores (internal/external) Effectiveness of RCA and CAPA closures 5S/6S implementation scores and workplace safety record Work with a leading electronics manufacturing company using the latest SMT & QA technologies Be a part of a team driving innovation, continuous improvement, and zero-defect culture Opportunities for career growth, cross-functional exposure, and professional certification support Qualification : B.E./B.Tech in Electronics, Instrumentation, or Telecommunication Engineering

Assistant Manager Leasing Location: Pune Company: Gera Developments Pvt. Ltd. Department: Leasing & Property Management Experience: 3 6 Years Employment Type: Full-time About Gera Developments Gera Developments Pvt. Ltd. is a forward-thinking real estate developer known for delivering high-quality residential and commercial projects. With a legacy of over 50 years, Gera is recognized for innovation, transparency, and a strong customer-first philosophy. Job Purpose To ensure the efficient and accurate execution of leasing operations, from documentation to payment tracking. This role will work cross-functionally with finance, legal, and operations teams to manage leasing lifecycle activities, generate reports, and support tenant coordination. Key Responsibilities Lease Management Maintain accurate records of all lease agreements, renewals, and terminations. Track key dates (renewals, expiries, notice periods) and ensure proactive re-leasing strategies. Ensure all leasing activities are conducted as per defined internal processes. Billing & Payment Oversight Prepare and issue invoices for rent, CAM charges, and other billables. Track and monitor incoming/outgoing payments, following up on delays or discrepancies. Liaise with the finance team for monthly reconciliation and collections tracking. Cross-functional Coordination Act as a central point of contact between leasing, finance, operations, and legal departments. Assist legal teams in reviewing and updating lease-related documentation. Ensure coordination for tenant onboarding and exit processes. Reporting & Analysis Generate and maintain monthly and quarterly reports on: Occupancy & vacancy status Revenue forecasts Lease expiries & upcoming renewals Provide timely updates to management for strategic decision-making. Tenant Support Address tenant inquiries related to lease terms, payments, or renewal processes. Ensure timely resolution of complaints and excellent tenant experience. Process Improvement Evaluate existing leasing workflows and propose enhancements for efficiency and compliance. Recommend automation or software improvements where applicable. Requirements Education: Bachelor s Degree in Commerce, Business Administration, Real Estate, or related field. MBA preferred (but not mandatory). Experience: 3 6 years of relevant experience in leasing operations, preferably in real estate, commercial property management, or retail leasing. Skills & Competencies Functional Skills: Strong understanding of leasing processes and real estate contracts Experience in invoice generation, payment tracking, and reconciliation Excellent command over MS Excel and working knowledge of leasing/property management software Meticulous record-keeping and documentation skills Soft Skills: Strong coordination and stakeholder management Excellent verbal and written communication Highly organized, proactive, and process-oriented Ability to handle confidential data with integrity Be part of one of Pune s most respected real estate developers Work in a dynamic, fast-paced environment Opportunity to collaborate across departments and contribute to business-critical operations If you're passionate about operational excellence and real estate leasing, Gera is the place to accelerate your career. Qualification : Bachelors Degree in Commerce, Business Administration, Real Estate, or related field

Receptionist cum Administrative Executive Location: Pune Experience: 3 7 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a highly organized and professional Receptionist cum Administrative Executive to manage our office front desk and provide administrative support. The ideal candidate will be the first point of contact for guests, customers, and employees, while also handling various administrative tasks such as travel booking, vendor management, and office operations. Key Responsibilities Reception & Front Desk Management: Maintain a neat and well-organized reception area. Greet guests, customers, and employees with professionalism and courtesy, directing them to the appropriate person or department. Manage and route incoming phone calls effectively. Provide excellent customer service by addressing inquiries and resolving issues promptly to ensure a positive experience for all visitors and callers. Handle mail and deliveries by receiving, sorting, and distributing them accurately. Manage office security by following safety procedures, controlling access via the reception desk, and issuing visitor badges. Administrative Support: Monitor office supplies inventory and ensure timely procurement within budgetary constraints. Gather, compile, and prepare data for necessary reports as needed. Maintain accurate filing and documentation. Ensure compliance with company policies and procedures in daily operations. Coordinate internal meetings and office events, including contacting employees for event participation. Manage employee leave and attendance records. Facility & Vendor Management: Coordinate travel bookings (domestic and international) for employees. Oversee facility maintenance activities and manage vendors (e.g., electricians, cleaners). Coordinate courier deliveries, ensuring proper tracking and timely receipt. Ensure basic cleanliness and hygiene of office premises. Other Responsibilities: Provide general administrative support to all teams as requested. Work closely under the guidance of the Manager to support day-to-day office functions. Skill Requirements Minimum 3 years of experience in an administrative or receptionist role. Graduation or Diploma in any relevant field. Proficient in MS Office Suite, particularly MS Word and MS Excel. Familiarity with office equipment like printers and fax machines. Excellent written and verbal communication skills. Strong telephone etiquette and professional demeanor. Resourceful, proactive, and able to multitask efficiently. Strong time-management and organizational skills, with the ability to prioritize tasks. Ability to propose new ideas and contribute to improving office processes. Analytical mindset with good problem-solving abilities. Qualification : Any Graduate

Reporting Analyst Location: Pune Department: Research and Development Software Development Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students transforming online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Our award-winning software suite covers rent payments, insurance, leasing, maintenance, marketing, and communications reshaping property management worldwide. With over 2,200 team members globally across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with enterprise stability. We value transparent communication, diversity of thought, boldness, resilience, and collective excellence to create better living experiences. Role Overview Entrata is seeking a highly analytical and detail-oriented Reporting & Metrics Analyst to join our R&D team. In this role, you will design and maintain the reporting infrastructure that drives operational transparency and accountability across the product development lifecycle. You will collaborate closely with Product, Engineering, and Product Marketing teams to provide real-time insights into requirement tracking, release readiness, internal tool adoption, and go-to-market asset status. The ideal candidate has deep expertise in Domo, strong SQL skills, and familiarity with Jira schema and Agile workflows. Your passion for building intuitive dashboards, surfacing actionable metrics, and automating reporting will enable scalable, data-driven decisions. Key Responsibilities Design, develop, and maintain dashboards in Domo that track SDLC progress, release health, and adoption metrics. Ensure Jira data integrity by maintaining consistent tagging, statuses, and structures for epics and user stories. Write custom SQL queries to create calculated metrics, join datasets, and implement audit flags. Monitor data freshness and proactively alert teams to any inconsistencies or missing inputs. Track and report on product requirements planning and execution, including ownership and release eligibility. Provide visibility into internal communications deliverables, such as product updates, launch decks, and customer enablement content. Analyze usage and adoption metrics for internal tools (e.g., support agents, documentation platforms). Collaborate with Product Marketing to define standardized reports for quarterly planning, user conferences, and release briefings. Automate reporting workflows to minimize manual effort and maximize accuracy. Deliver regular reporting packages to R&D and cross-functional leadership teams. Minimum Qualifications 2+ years of experience in analytics or reporting within software, product, or data operations environments. Strong hands-on experience creating dashboards in Domo. Proficient in SQL for querying and manipulating complex datasets. Familiarity with Jira data structures, issue hierarchies, and Agile methodologies. Detail-oriented with a strong commitment to data quality and reporting accuracy. Excellent communication skills, with the ability to clearly document insights and enable stakeholders. Ability to manage multiple stakeholders and priorities in a fast-paced setting. Preferred Qualifications Experience reporting on product development, SDLC, or Agile delivery metrics. Background supporting go-to-market deliverables or product marketing functions. Familiarity with support analytics or customer experience platforms (e.g., Zendesk, internal AI tools). Comfortable collaborating with distributed teams and using remote collaboration tools.

Category Buyer Indirect Purchase Location: Pune Experience: 5 7 Years Qualification: B.E. Mechanical / Production / IT Industry: Manufacturing / Engineering / Automotive Function: Indirect Procurement / Strategic Sourcing Reports to: Head Indirect Procurement / Purchase Manager Job Summary: We are looking for a Category Buyer Indirect Purchase to manage sourcing and procurement activities across MRO, consumables, IT (Opex & Capex), and other indirect categories. The ideal candidate will be responsible for executing strategic sourcing, optimizing vendor performance, driving savings initiatives, and ensuring procurement efficiency aligned with company objectives. Key Responsibilities: Strategic Sourcing & Procurement: Comply with organizational Procurement-to-Pay (P2P) policies and procedures. Handle end-to-end procurement: PR tracking, technical clarification with users, RFQ preparation, vendor identification, and floating RFQs. Conduct cost negotiations, supplier capability evaluations, and manage reverse auctions where applicable. Prepare commercial comparison sheets (CCS) and seek approvals per Delegation of Authority (DoA) matrix. Issue Purchase Orders (POs) and enter into supplier contracts. Category & Spend Management: Manage procurement for MRO items, plant consumables, and IT assets/software. Drive cost-saving initiatives, conduct spend analysis, and identify supplier consolidation or standardization opportunities. Oversee catalogue management and manage tail-spend optimization. Participate in cross-functional teams (CFTs) for supplier selection, trials, and validation of procurement outcomes. Vendor & Market Analysis: Conduct regular supplier assessments, evaluate market trends, and benchmark pricing. Liaise with suppliers for performance improvement, ensure contract compliance, and optimize payment terms (DPO improvement). Reporting & Compliance: Prepare and present monthly procurement MIS: savings report, PR-PO conversion TAT, PO amendments, DPO tracking, etc. Ensure proper documentation of LC transactions in coordination with the finance team (for overseas procurement). Ensure compliance with commercial terms, import/export norms, and quality/safety standards. Technical Skills & Tools Required: Strong hands-on experience with SAP ERP (MM module). Proficient in MS Excel, PowerPoint, and MS Word. Experience in E-RFQ, E-auction platforms, and e-Procurement tools. Knowledge of Zero-Based Costing (ZBC). Understanding of commercial terms like Inco terms, payment terms, LCs, and tax implications. Familiarity with import transactions and documentation. Soft Skills & Competencies: Strong negotiation and communication skills. Analytical mindset with a focus on cost efficiency. Excellent stakeholder management and collaboration with cross-functional teams. Ability to manage high-value, complex procurement including international sourcing. Exposure to large-scale, high-impact procurement projects. Collaborative and innovation-driven work culture. Opportunities for professional growth and leadership development. Work with a high-performing supply chain team in a dynamic, growing organization. Qualification : B.E. Mechanical / Production / IT

Position: Officer/Engineer (MG5) Location: Pune Experience: 3 to 7 years Job Description: The Officer/Engineer will be responsible for implementing Pulse operations, training channel partners, and onboarding new partners to ensure smooth adoption of the system. This role requires strong collaboration with backend teams to resolve user interface issues for GOEMs (General Original Equipment Manufacturers), dealers, and the sales team in the field. Key Responsibilities: Implement and manage Pulse operations training for channel partners, GOEMs, and KGD (Kirloskar Group Dealers). Onboard and train new employees, dealers, and channel partners on system usage and processes. Collaborate closely with backend teams to troubleshoot and resolve system bugs affecting user interface and operations. Support IBG order processing, including entering orders, tracking job cards and production, and ensuring timely order execution. Monitor and report system bugs and coordinate fixes or new developments. Prepare and share presentations (PPTs) to communicate updates on system features and developments. Assist the IBG sales team in order entry and execution, ensuring accurate and efficient ERP order processing. Required Skills & Experience: 3 to 7 years of experience in operations or engineering roles involving system implementation and user training. Strong knowledge of Pulse operations and related system workflows. Experience with ERP order processing and sales support functions. Ability to identify and troubleshoot system bugs and collaborate with technical teams for resolution. Excellent communication and training skills to effectively onboard users and channel partners. Proficiency in preparing presentations and sharing system updates.

Job Title: Technical Support Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations worldwide with the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Druva simplifies data protection, streamlines governance, and delivers data insights, helping customers accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs, delivering robust data resilience across multiple geographies and clouds. About the Role: Join Druva s Global Customer Support team, a group of highly skilled engineers dedicated to resolving complex technical issues and enhancing the customer experience. As a Technical Support Engineer, you ll be on the front lines of delivering exceptional support for Druva s innovative cloud-based data protection products. This role offers a dynamic and challenging environment where you ll develop your skills while directly impacting customer success and satisfaction. What You ll Do: Provide technical support for Druva s products as part of a 24x7x365 global support team. Collaborate with team members to troubleshoot and resolve complex technical issues. Analyze logs and exceptions to identify root causes and improve product usability and customer experience. Contribute to knowledge management by documenting solutions as Knowledge Base articles. Develop and implement productivity tools to tackle complex technical challenges. Escalate unresolved issues to appropriate teams while maintaining clear communication with customers at all levels. Follow established troubleshooting methodologies to diagnose, reproduce, and resolve issues. Engage in continuous learning through training and e-learning courses. Work closely with Quality Assurance and Engineering teams to identify, report, and resolve product defects. Utilize remote support tools and case management systems such as Salesforce, JIRA, and Zoom. Meet and exceed Service Level Agreements (SLAs) for all customer support channels. Who You Are: Minimum Qualifications: Bachelor s degree in a technical field or equivalent experience. 3+ years of relevant technical support or similar experience. Strong written and verbal communication skills. Good understanding of backup and recovery concepts, including disaster recovery, backup types, and replication. Experience with Operating Systems administration: Windows, Linux, Solaris, Unix. Familiarity with cloud infrastructure such as AWS, VMware Cloud, or other public cloud providers. Knowledge of server backup applications and troubleshooting security-related issues. Skilled in troubleshooting using tools like Wireshark, tcpdump, Procmon, Perfmon. Basic understanding of storage technologies (SCSI, SAN, iSCSI, NAS). Hands-on experience with VMware, Hyper-V, and Nutanix technologies. VMware Certified Professional (preferred). Nutanix Enterprise Administrator certification (preferred). Knowledge of backup and recovery for databases like Microsoft SQL and Oracle. Ability to troubleshoot integration issues between SaaS and on-premises applications. Experience creating customer-facing documentation. Experience with deployment and configuration is a plus. If you are passionate about customer success, technical problem-solving, and working with cutting-edge cloud technology, Druva offers an exciting environment where you can grow your career and make a tangible impact. Qualification : Bachelors degree in a technical field or equivalent experience.

About Talentica Software: Talentica Software is a specialized software development firm founded by industry veterans and IIT Bombay alumni. We excel in helping startups build innovative products by leveraging cutting-edge tools and technologies to solve real-world challenges. Over the past 21 years, we ve collaborated with over 180 startups, primarily in the US, and have contributed to numerous successful exits. In 2022, Talentica Software was recognized by Great Place to Work as one of India s Great Mid-Size Workplaces. What We re Looking For: We are seeking a meticulous and detail-oriented QA Specialist who is passionate about ensuring data quality. You will work closely with our analytics team to design and execute robust QA processes, validate data pipelines, and automate repetitive QA tasks. Your contributions will play a crucial role in delivering accurate, reliable, and high-quality solutions. If you enjoy solving problems, automating processes, and ensuring data integrity, this role is tailor-made for you! What You ll Be Doing: As a QA Specialist, your responsibilities will include: Designing and implementing comprehensive QA processes for data and analytics deliverables. Validating end-to-end data pipelines, including data sources, ETL processes, data extracts, calculations, visualizations, and application interfaces. Conducting functional, regression, performance, and tolerance-range testing across reports and data systems. Simulating end-user interactions to ensure a smooth user experience with analytics outputs. Validating application tracking functionalities, including data collection through app usage. Verifying calculations and metrics in BI tools like Tableau, Power BI, and others. Performing database validation using SQL (Oracle, BigQuery) and NoSQL (MongoDB) systems. Automating recurring QA tasks in the analytics/BI environment where possible. Identifying, documenting, and tracking data quality issues and discrepancies. Collaborating with cross-functional teams including data engineers, BI developers, and product managers to ensure high-quality analytics deliverables. To Succeed in This Role, You Should Have: Qualifications: BE/B.Tech degree from top engineering institutions such as IIT, NIT, BITS, VJTI, or equivalent. Experience: 2+ years of experience in QA, data validation, or analytics testing. Technical Skills: Hands-on experience testing in BI tools environments. Proficiency in SQL, with experience in Oracle and BigQuery (preferred). Familiarity with NoSQL databases like MongoDB (a plus). Experience with regression testing and simulating user interactions in BI tools. Bonus Points If You Have: Knowledge of scripting languages like R or Python. Experience in automation testing in analytics or BI environments. Familiarity with Databricks. Soft Skills: Strong communication skills, with the ability to collaborate effectively across teams. Ability to present complex findings to both technical and non-technical stakeholders. What You ll Find at Talentica: Innovative Culture: We focus exclusively on cutting-edge development, not routine maintenance. Our technological expertise sets us apart. Endless Learning Opportunities: This is a place to grow. You ll have access to constant learning opportunities and stay updated on the latest trends in technology. Talented Peers: Work with brilliant professionals from India s top engineering colleges (IITs, NITs, and more). Work-Life Balance: We value flexibility and offer remote work options and flexible schedules to ensure a healthy work-life balance. Great Culture: 82% of our employees recommend Talentica to their peers (according to Glassdoor). We pride ourselves on our supportive and collaborative work environment. Recognition & Rewards: We celebrate success and ensure that your contributions are recognized and appreciated. If you re passionate about ensuring data integrity, automating processes, and solving problems in a fast-paced, innovative environment, we d love to hear from you. Qualification : BE/B.Tech from IIT, NIT, BITS, VJTI, or any other top Indian engineering college.

JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance Ltd. Duties and Responsibilities RBI Regulatory COE: Work closely with the RBI Reporting Team to provide project management support, oversee project timelines and deliverables, and ensure compliance with regulatory requirements. Serve as the primary point of contact for the Finance Team during RBI inspections. Provide project management support to the Reporting Team, including developing project plans, tracking progress, and identifying risks and issues. Work with internal stakeholders to ensure that project deliverables are completed on time. Assist in the preparation of documentation and reports for RBI inspections. Ensure compliance with regulatory requirements and internal policies and procedures. Identify areas for process improvement and work with the Finance Team to implement changes. Act as a liaison between the Finance Team and other departments within the organization. Required Qualifications and Experience a) Qualifications CA / CA Inter having minimum of 1-2 years of experience in Banking / NBFC industry. Having strong background of accounting & financial systems. Strong understanding of RBI regulations and requirements. Excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels of the organization. Demonstrated ability to manage multiple projects simultaneously and meet deadlines. Attention to detail and a commitment to accuracy and quality. Proficiency in Microsoft Office and project management software. b) Work Experience 1 - 2 years of experience in Banking / NBFC industry. c) Skills Keywords RBI Inspection, PMO, NBFC, Banking, Finance Qualification : CA / CA Inter having minimum of 1-2 years of experience in Banking / NBFC industry.

Job Description: Senior Analyst - IT & Information Security We are looking for a Senior Analyst - IT & Information Security to join our team in Pune. The successful candidate will be responsible for the administration of One Identity tool and the management of integrated identities and services within the IAM (Identity Access Management) environment. You will provide engineering support for the One Identity Manager environment and ensure the smooth functioning of cloud and on-prem infrastructures hosting IAM. Key Responsibilities: Administration of One Identity Tool: Manage and maintain the One Identity Manager (1IM) environment, including Object Browser, Job Queue, and Synchronization Editor. Identity & Service Management: Administer integrated identities and services with the One Identity tool, ensuring smooth integration with organizational systems. IAM Environment Management: Oversee and support the IAM environment at an enterprise level, specifically in a multi-forest Active Directory setup. Manage IAM tools, including performance management of databases and infrastructures. Monitoring & Troubleshooting: Monitor the performance of IAM tools and report on and analyze any bugs during and after IAM release versions. Ensure the smooth functioning of the IAM infrastructure, performing necessary diagnostics and maintenance. Incident, Problem & Change Management: Manage incidents, problems, and changes within the IAM infrastructure, ensuring proper documentation and tracking. Collaboration & Support: Work closely with onshore development and project teams, assisting during project releases, testing, and providing operational support. Process & Documentation Management: Develop and maintain IAM processes and operating procedures documentation. Tool Utilization: Use software development tools such as JIRA for managing IAM-related tasks and issues. Qualifications & Skills: Experience: Proven experience in managing One Identity Manager (1IM) or similar IAM tools. Strong understanding of IAM infrastructure and its integration with organizational systems. Technical Skills: Solid knowledge of Active Directory multi-forest environments and integration with IAM tools. Familiarity with Windows OS, IIS, and MS SQL server. Performance Management: Experience in monitoring, reporting, and analyzing IAM tool performance. Collaboration Skills: Ability to work collaboratively with onshore teams and provide expert support for project releases and operational needs. Incident and Change Management: Demonstrated experience in incident, problem, and change management within IAM systems. Tool Knowledge: Familiarity with using JIRA or other software development tools for task and issue management. What We Offer: Hybrid Work Model: Flexible working options, including up to 25 days per year working from abroad. Compensation & Benefits: Competitive compensation package, including a company bonus scheme, pension, employee shares program, and multiple employee discounts (varies by location). Career Development: Access to career development and digital learning programs, with opportunities for international mobility and lifelong learning. Work-Life Balance: Flexible working and health and wellbeing support, including healthcare and parental leave benefits. Support for career breaks and assistance with returning to work. About Allianz Technology: Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With over 13,000 employees in 22 countries globally, Allianz Technology is a key partner in pioneering the digital transformation of the financial services industry. We oversee a full spectrum of digital services, including IT infrastructure, networking, security, and application platforms. We are at the forefront of digitalization in the financial services sector, offering end-to-end IT solutions for Allianz. Diversity & Inclusion Statement: At Allianz Technology, we are proud to be an equal opportunity employer. We believe in fostering a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and identities, regardless of gender, ethnicity, age, nationality, religion, disability, or sexual orientation. Join us and help shape the future of technology! Let s care for tomorrow.

Job Title: Performance Engineer Major Responsibilities: Troubleshoot, isolate, and resolve application code issues as well as technical problems related to hardware, software, infrastructure, and networks. Implement and recommend performance improvements across cloud platforms (GCP/Azure) and on-premises environments for tiered systems. Establish and monitor application health by creating dashboards, identifying key performance indicators (KPIs), setting up service-level agreements (SLAs), and implementing alerting, logging, and tracing mechanisms. Utilize network profiling tools (e.g., WireShark, Fiddler) to troubleshoot application and script issues. Conduct root cause analysis of production performance issues and recommend corrective actions to developers. Set up and execute automated performance tests using Docker images; build and destroy application/load test infrastructure as required. Design, script, configure, and execute performance tests for web, mobile, and API systems to validate system performance and stability. Perform performance analysis, benchmarking, and modeling to identify bottlenecks, optimize system parameters, and guide architectural improvements. Actively monitor systems in both production and non-production environments, proactively alerting core teams to prevent potential issues. Develop and maintain the organization s Performance Test Strategy, roadmap, automated test data creation strategy, and reporting approach. Gain a deep understanding of application architecture, infrastructure, non-functional requirements, and production workloads. Stay up to date with the latest industry trends and advancements, continuously evolving the technology stack. Recommended Education/Experience/Skills: Education: Bachelor s degree in Engineering/Technology (Computer Science or a related field) or Master s in Computer Applications. Experience: 4+ years in Software Engineering or Performance Engineering, with at least 1 year of direct experience in Performance Engineering or Software Engineering roles. Strong understanding of application and OS memory management and tuning databases like MongoDB or other NoSQL databases. Experience in conducting performance tests and working knowledge of chaos engineering. Familiarity with DevOps tools, Python, .NET, Angular, and SQL is a plus. In-depth knowledge of web technologies such as HTTP, cookies, AJAX, etc. Proficiency with industry-standard tools like LoadRunner, Neoload, and/or JMeter. Hands-on experience with CI/CD processes and Infrastructure as Code (IaC). 2+ years of experience with performance monitoring tools like Dynatrace, AppDynamics, New Relic, and database monitoring tools such as SQL Profiler, OEM, etc. Strong work experience in distributed environments, including on-premises, Azure, GCP, AWS, or SaaS platforms. Leadership capabilities, including mentoring, coaching, and training team members. Excellent problem-solving and communication skills, with the ability to work in a fast-paced and dynamic environment with minimal supervision. Qualification : Education: Bachelors degree in Engineering/Technology (Computer Science or a related field) or Masters in Computer Applications.

Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.

Role: Project Manager We are currently seeking an experienced professional to join our team as a Project Manager. This role involves leading complex programs, managing large-scale IT projects, ensuring stakeholder alignment, and delivering business transformation across technology teams. You will be a key figure in shaping the strategic direction and ensuring seamless execution across various programs. Key Responsibilities: Program Strategy and Management: Lead the program strategy and approach across multiple projects or activities, gaining stakeholder buy-in for plans, commitments, and changes. Break down complex business requirements into epics and user stories, ensuring minimal cross-product coordination for technology teams. Governance and Stakeholder Management: Manage delivery, governance, and reporting to stakeholders, including product owners and leadership within technology. Promote the use of methodologies like Agile, Scrum, Kanban, and Lean within technology teams. Align technology programs with HSBC s strategic objectives and contribute to their realization. Program and Budget Management: Oversee program budgets, including headcount and software delivery capitalization. Manage third-party technology supplier negotiations and service agreements. Guide the development and promotion of the technology portfolio and project management practices. Risk and Reporting: Report progress, issues, dependencies, and risks to relevant committees, influencing decision-making to ensure continued delivery and benefits realization. Ensure proper controls, procedures, and quality assurance processes are in place for the product, aligning with the Business Transformation Framework and HSBC Risk and Controls frameworks. Operational Planning and Risk Mitigation: Establish management procedures to ensure adherence to policies and effectively manage operational risks. Contribute to strategic plans, shaping them into actionable operational objectives. Proactively manage the program roadmap, adjusting for changes while keeping stakeholders focused on agreed outcomes. Ensure 100% compliance by obtaining senior management buy-in on budget, schedule, scope, risk mitigation, and contingency plans. Project Tracking and Issue Resolution: Track project risks and issues, planning mitigation strategies and aligning service remediation with program delivery plans. Collaborate with platform heads to ensure scope, budget, and quality commitments are met within the specified timelines. Requirements: Certifications: PMP and CSM certifications are required. Experience: Extensive experience managing complex IT projects and programs across both business and technology functions. Proven experience in leading large-scale technology transformations using Agile and Waterfall methodologies. Expertise in managing multiple projects, balancing scope, budget, risks, and timelines. Skills: Strong leadership and influencing skills, with the ability to manage senior stakeholders and cross-functional teams. Excellent communication and interpersonal skills to facilitate effective collaboration with business stakeholders, technology teams, and third-party suppliers. Financial management expertise with the ability to negotiate with suppliers and vendors. Strategic & Operational Planning: Ability to coordinate the program roadmap and ensure alignment with strategic objectives. Experience proactively managing project risks and resolving issues. At HSBC, we offer more than just a job we provide a platform for you to build your career and fulfill your potential. You ll be part of a global organization that offers ample growth opportunities, a collaborative work culture, and flexible working arrangements. If you re ready to take your career to the next level, HSBC is the place for you.

Job Summary: We are seeking a Technical Consultant with 3 to 5 years of experience in Oracle Applications to provide IT production support for our organization. The ideal candidate will have experience in diagnosing and troubleshooting issues with Oracle systems, as well as implementing and supporting processes related to Oracle applications. This role requires the ability to manage reported issues, ensure the effectiveness of resolutions, and support stakeholders effectively. Key Responsibilities: 1. IT Production Support: Provide production support for Oracle Applications, including PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and interfaces. Diagnose and troubleshoot issues related to hardware and software components, working towards timely resolutions. Maintain and update process documentation and standards. 2. Incident and Problem Management: Use the Incident Management system to log, manage, and track reported issues or requests from end users. Ensure proper documentation of actions taken to resolve incidents. Implement systematic problem-solving processes to identify the root causes of recurring issues and provide long-term solutions. 3. Troubleshooting & Support: Resolve customer-identified issues in a timely and efficient manner while adhering to department standards. Train less experienced associates on IT support processes, tools, and troubleshooting methods. Encourage root cause analysis to ensure effective long-term solutions. 4. Collaboration & Stakeholder Management: Work collaboratively with cross-functional teams to meet shared objectives and ensure customer satisfaction. Balance the needs of multiple stakeholders and ensure that commitments are met. Communicate effectively with various audiences to convey clear and actionable insights. 5. Process Improvement: Continuously assess and improve existing work processes for greater efficiency. Apply situational adaptability when addressing shifting demands and challenges. 6. Production Support & System Enhancements: Assist with production support activities, ensuring the smooth operation of systems. Support Oracle Applications implementations, upgrades, and enhancements, ensuring successful delivery. Competencies & Skills: Action Oriented: Ability to approach challenges with enthusiasm, energy, and urgency. Problem Solving: Systematically analyze issues, applying industry-standard methodologies to identify solutions. Incident Management: Proficient in using Incident Management systems for tracking, resolution, and reporting. Collaboration & Communication: Strong interpersonal skills to work with diverse teams and stakeholders. Technical Expertise: Expertise in Oracle Applications (PL/SQL, Forms, Reports, Workflows, BI Publisher, MWA, OA Framework, etc.). Situational Adaptability: Adapt approach and demeanor according to shifting business needs and situations. Accountability: Strong sense of accountability and responsibility for meeting deadlines and commitments. Qualifications: Education: High school diploma or equivalent is required. An Associate Degree or relevant certifications in Oracle or related fields is preferred. Experience: 3 to 5 years of experience as a Technical Consultant in Oracle Applications. Must have experience in PL/SQL, Forms, Reports, Workflows, BI Publisher, and other Oracle-related technologies. Familiarity with Purchasing processes in Oracle Applications is preferred. Experience with production support activities, implementations, and upgrades is a plus. Desired Skills: Technical Knowledge: Proficient in PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and integrations. Functional Knowledge: Experience in Purchasing processes and Oracle Financials is preferred. Licensing Requirements: This position may require licensing for compliance with export controls or sanctions regulations. Benefits: Competitive salary and benefits package. Professional growth and career advancement opportunities. Collaborative and supportive team environment. Flexibility and work-life balance. This is an exciting opportunity to leverage your Oracle Applications expertise while contributing to the success of a growing team. Apply today to be part of our dynamic organization! Qualification : An Associate Degree or relevant certifications in Oracle or related fields is preferred.

Job Summary: We are looking for an Engineering Systems Support Manager to oversee the installation, support, and improvement of engineering software and systems. The ideal candidate will have a strong background in providing technical support, managing system changes, and ensuring the effective operation of engineering tools. This role combines managerial responsibilities with hands-on technical expertise in supporting and improving engineering software. Managerial Responsibilities (30%): 1. Software Installation & Licensing: Assist with the installation and troubleshooting of engineering software and resolve any licensing or access control issues. 2. Helpdesk Support: Resolve helpdesk tickets and provide customer support for installations, training, and ongoing application support for assigned products. 3. System Changes & Implementations: Support major system changes, including new hardware and software implementations, ensuring smooth transitions and minimal disruption. 4. Engineering Systems Development: Coordinate engineering systems development by managing planning, scheduling, ordering, and tracking related tasks. 5. Improvement Projects: Participate in improvement projects and conduct team audits, taking corrective actions when necessary to ensure process and product quality. General Professional Practice (GPP) Responsibilities (70%): 1. Technical Support: Maintain a mid-level understanding of Windows or UNIX operating systems and interfaces to provide effective support for engineering tools. 2. Cross-functional Reviews: Participate in cross-functional reviews, collecting data and metrics using tools like Six Sigma to identify areas for improvement. 3. Process Improvement Tools: Track processes, monitor system performance, and utilize tracking systems and other improvement tools to identify areas of improvement. 4. Corrective Actions: Implement corrective actions based on problem reports and change requests, ensuring that software products meet high-quality standards. 5. Customer & Supplier Interface: Serve as the point of contact between customers, suppliers, engineers, and other functions to ensure smooth operations and communication. 6. Documentation & Reporting: Document tasks and report progress on systems and tools such as CGT Windchill, CREO, and AutoCAD. Create assemblies and drawings in CREO, ensuring adherence to GD&T standards and product knowledge. Competencies & Skills: Engineering Software Application: Ability to support and certify engineering software to enable efficiency for engineering users. Customer Focus: Build and maintain strong customer relationships, delivering customer-centric solutions. Collaboration: Effectively work with cross-functional teams to achieve shared objectives. Problem-Solving: Take corrective actions based on problem reports and change requests to improve system quality. Communication Skills: Develop and deliver communications that are clear and tailored to different audiences. Interpersonal Savvy: Relate comfortably with diverse groups and build strong relationships both within and outside the organization. Trust & Integrity: Gain the confidence and trust of others through honesty and authenticity. Values Differences: Recognize and appreciate diverse perspectives within the organization. Qualifications: Education: High school diploma or equivalent required. A two-year associate s degree or relevant certification from an accredited institution in a STEM field is preferred. Experience: Intermediate-level work experience in engineering systems support or related roles, gained through education, training, or hands-on experience. Experience in managing engineering software, providing helpdesk support, and implementing systems changes is a plus. Licensing Requirements: May require licensing for compliance with export controls or sanctions regulations. Benefits: Competitive salary and benefits package. Opportunity for professional growth and career advancement. Supportive, collaborative work environment. Flexible working hours and work-life balance initiatives. This role provides a unique opportunity to combine technical expertise with managerial responsibilities in a dynamic engineering environment. Apply today to be part of a team focused on innovation and continuous improvement!

DESCRIPTION The first point of contact for low to moderately complex customers regarding order entry, order modification, and general inquiries to ensure orders are processed accurately and on time. Key Responsibilities Customer Interaction: Manage a high volume of routine customer communications (via phone and/or email) for order entry and FAQs. Provide first-call resolution for inquiries and transfer unresolved issues to the next level of support. Order Management: Process customer orders within the order management system accurately and within deadlines. Publish order acknowledgments, shipment notifications, tracking details, and invoices. Documentation and Reporting: Compile and distribute export and shipping documents to enable timely processing. Maintain accurate records of all interactions in the appropriate database/system. Prepare and share standard reports with internal teams and customers. Collaboration: Work with higher levels of customer support for resolving complex issues. Communicate with cross-functional teams to ensure seamless order fulfillment. Process Improvement: Identify and suggest opportunities for process enhancements to improve customer satisfaction and efficiency. Support team initiatives to build a more proactive customer support organization. RESPONSIBILITIES Skills and Competencies Core Competencies: Communicates Effectively: Develop and deliver clear, audience-specific communications. Customer Focus: Build strong relationships and deliver customer-centric solutions. Drives Results: Achieve consistent results under challenging circumstances. Self-Development: Seek opportunities for personal and professional growth. Values Differences: Appreciate diverse perspectives and cultures. Role-Specific Competencies: Customer Support: Understand the importance of proactive interactions throughout the order life cycle. Order Life Cycle Knowledge: Demonstrate the end-to-end order process, terminology, and functional collaboration for seamless fulfillment. System Proficiency: Navigate system screens to process orders, modifications, and customer queries efficiently. Order Processing Expertise: Execute steps from order receipt to exception resolution to meet customer requirements. QUALIFICATIONS Qualifications Education, Licenses, Certifications High school diploma or equivalent. Compliance with licensing for export controls or sanctions may be required. Experience Minimal or no prior work experience required. Additional Requirements for Internal Candidates Availability for a 24x7 rotational shift role, primarily working the 5 PM to 2 AM shift.