IT Associate Jobs in Gurgaon

105 Jobs Found

GS

Junior Configuration Engineer

Gspann

4+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Position: Junior Configuration Engineer Location: Gurgaon Department: IT / Infrastructure Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a detail-oriented Junior Configuration Engineer to support system configurations, software deployments, and cloud monitoring. The ideal candidate will work closely with IT teams to ensure infrastructure reliability, security, and efficient configuration management using SCCM, Azure, and Windows Server technologies. Role and Responsibilities: Manage and maintain the System Center Configuration Manager (SCCM) console for software deployments, updates, and system configuration management. Monitor cloud resource performance and health utilizing Azure Monitor. Administer Windows Server environments with a focus on security, performance optimization, and availability. Support configuration management processes in alignment with organizational IT standards and policies. Diagnose, troubleshoot, and resolve system performance and configuration issues. Develop and maintain comprehensive documentation of configuration processes and operational procedures. Collaborate effectively with senior engineers and cross-functional IT teams to implement configuration changes. Skills and Experience: Bachelor s degree in Information Technology, Computer Science, or related discipline. 4-6 years of experience in configuration management or similar technical roles. Microsoft Certified: Azure Administrator Associate or equivalent certification is required. Experience with SCCM Console, Azure Monitor, and Windows Server environments. Familiarity with additional configuration management tools is a plus. Strong understanding of IT best practices and standards in enterprise environments. Excellent problem-solving, analytical, and communication skills. Ability to thrive in a fast-paced, dynamic work environment. Qualification : Bachelors degree in Information Technology, Computer Science, or related discipline.

Junior Configuration Engineer Junior Engineer Full-Time
GA

Associate Data Scientist

Gartner

1-3 Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Job Title: Associate Data Scientist - Social Media Analytics About this Role: Join Gartner s Social Media Analytics team, where you will help generate actionable insights from social media and internal/external Gartner data. This role is perfect for someone passionate about learning new technologies, text analytics, and working with unstructured data. As an Associate Data Scientist, you'll analyze data, draw recommendations, and visualize insights for research, using NLP, Machine Learning, and Deep Learning techniques. You will work closely with stakeholders to optimize data mining and improve the accuracy of insights generated. What You ll Do: Execute High-Impact Data Science Projects: Translate research objectives into actionable data and facts using social media and Gartner's internal/external data. Ad-hoc Modeling and Analytical Insights: Provide modeling and analytical insights to inform strategic and operational initiatives. Analyze Unstructured Data: Use advanced data science techniques to analyze unstructured text data, identifying insights and patterns. Interpret and Apply Findings: Align findings with business objectives and translate them into actionable business insights. Solve Business Challenges: Leverage Data Science, ML, and NLP to address pressing business challenges. Stakeholder Interaction: Collaborate with internal and external stakeholders to refine and improve findings. Data Science Driven Initiatives: Drive initiatives with some guidance while building strong domain expertise. Multi-tasking & Agility: Handle different projects in a fast-paced environment with strict SLAs and tight turnaround times. What You ll Need: Education: A fresher with a Master's in Engineering, Computer Science, Computer Applications, Statistics, Mathematics, Applied Mathematics, or Data Science. Alternatively, a B.E./B.Tech + Masters in Advanced Analytics or Data Science. Experience: 1-3 years of hands-on AI/ML experience, especially in Text Mining, NLP, and text analytics. Technical Skills: Expertise in Python (Pandas, Numpy, scikit-learn), SQL, TensorFlow, and other data science tools. Familiarity with AWS/Azure environments for training, testing, or deploying models. Machine Learning & NLP Knowledge: Ability to train, fine-tune, or apply ML, Deep Learning, LLMs, and NLP models. In-depth knowledge of NLP concepts and application experience. Data Preparation Skills: Expertise in data cleaning, normalization, and preparation for model training or inference. Analytical Mindset: Strong ability to identify patterns in unstructured datasets and provide actionable insights. Communication Skills: Strong written and verbal communication with the ability to structure clear, concise, and meaningful communication. Critical Thinking & Problem-Solving: Strong analytical skills and the ability to think independently to solve complex problems. Eagerness to Learn: A passion for learning about new technologies in the IT industry, Data Science, and Machine Learning. Research Techniques Understanding: Robust understanding of primary and secondary research methods. What We Offer: Flexible Hybrid Work Environment: Flexibility to work virtually when productive and meet colleagues in person for engaging, purposeful collaboration. Professional Growth: Gartner offers world-class benefits, competitive compensation, and tremendous rewards for top performers. Inclusive Work Culture: Diverse teams from various backgrounds and an environment that values collaboration and team success. Recognition as a Top Workplace: Gartner is consistently recognized as a great place to work worldwide. Join Gartner and contribute to world-class insights while developing cutting-edge technologies in the data science domain. We offer opportunities to grow, thrive, and make an impact! Qualification : A fresher with a Master's in Engineering, Computer Science, Computer Applications, Statistics, Mathematics, Applied Mathematics, or Data Science. Alternatively, a B.E./B.Tech + Masters in Advanced Analytics or Data Science.

Associate Data Data Associate Scientist Associate scientist
AR

It Operations Manager

Arcesium

5+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

IT Operations Manager Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. What you ll do: We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborate with key stakeholders across geographies to play an active role in monitoring and supervising the operations, ensuring the team members address the requests within the agreed Service level agreements by adhering to the defined processes. You ll play a pivotal role in supervising and managing a team of Specialists and oversee day-to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you ll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You ll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations. As an IT Operations Manager, you ll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues. You ll also need to lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives. This includes analyzing reports and statistical data to assess productivity levels and identify root causes for underperformance, developing customized reporting to measure and track operational metrics, and overseeing key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits. Additionally, you ll coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines. What you ll need: The ideal candidate should have more than five years of experience preferably at a technology or financial firm. The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager. Experience in Project management for enterprise product implementation. Candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy. Candidate should have fair understanding of Windows platform and Cloud platforms like Azure. The following areas are preferred: Strong knowledge of designing and implementing office technical infrastructure. Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security. Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus. The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals. Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation. The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team. Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

IT Operations IT operations Manager It manager
CT

Sales Account Manager

Cisco Technology Inc

12+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Who You Are You have successfully worked with large Service Providers, guiding them through their digital transformation journey by establishing strategic engagements and executive-level relationships. With a strong ability to collaborate across extended teams, you drive large, complex deals while effectively communicating the business value of Cisco solutions. You are skilled at working with customers across multiple levels from technical decision-makers to business leaders and have the gravitas to engage C-suite executives (CxOs), leading meaningful discussions that drive impact. Additionally, you excel in partner management, ensuring both Cisco s success and the success of our partners and customers. Your Impact As an Account Solutions Engineer, you will: Develop and propose tailored network solutions for Service Provider Accounts using Cisco s advanced networking technologies, including MPLS, Segment Routing, Broadband Network Gateway (BNG), Routing & Switching, and Optical Networking. Engage with customers to understand their business needs and align solutions to drive their strategic objectives. Collaborate with cross-functional sales teams to create compelling proposals and articulate the business value of Cisco s offerings. Provide technical expertise and consulting in areas such as MPLS, BNG, SDN, Cloud, and next-generation mobile networks (4G/5G). Stay ahead of industry trends and emerging technologies to proactively offer innovative solutions that enhance client networks. Manage long sales cycles, complex negotiations, and multi-stage deployment projects, ensuring seamless solution implementation. Minimum Qualifications 12+ years of sales experience in the Service Provider industry with deep domain knowledge of telecommunications networks and Cisco solutions. MBA from a top business school or equivalent experience. Strong technical expertise in Service Provider IT networks, including cybersecurity, cloud solutions, data centers, software platforms, mobile networks (4G/5G), and enterprise-level IT systems. Experience managing complex, long-term sales cycles, including demand generation, stakeholder management, forecasting, and strategic negotiations. Strong communication, presentation, and negotiation skills, with the ability to engage executive leadership (CxOs), customers, and partners. Cisco Certified Network Associate (CCNA) and/or Cisco Certified Internetwork Expert (CCIE) certification is preferred. Preferred Qualifications A passion for technology, innovation, and customer success. Strong adaptability and resilience in a constantly evolving industry landscape. Ability to apply financial acumen to qualify and assess business opportunities. Experience working with competitive OEMs in the Service Provider technology domain. At #WeAreCisco, we believe in powering a more inclusive, connected, and digital future for all. Our innovations are shaping industries worldwide from healthcare and education to business and public services by providing secure, cutting-edge networking solutions. Global Impact: Nearly every internet connection worldwide touches Cisco technology. People-First Culture: We foster an environment where employees thrive, develop, and grow their careers. Giving Back: Employees receive 10 days off per year to contribute to social causes they re passionate about. Diversity & Inclusion: Our 30+ Inclusive Communities help build an equitable workplace where everyone belongs. We welcome individuality whether you love colorful hair, tattoos, pop culture, or technology be yourself with us! Join Cisco and be a part of the team that s driving digital transformation for the world s leading service providers. Take the next step in your career. Be you, with us! Qualification : MBA from a top business school or equivalent experience.

Sales Account Account sales Manager Sales Manager
NG

Software Engineer, Avp

Natwest Group

Fresher | Not Disclosed | Gurgaon, Haryana, India | Full-time

Job Description Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge. Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority. It s a chance to hone your existing technical skills and advance your career. We're offering this role at associate vice president level. What you'll do In your new role, you ll engineer and maintain innovative, customer-centric, high-performance, secure, and robust solutions. You ll be working within a feature team and using your extensive experience to engineer software, scripts, and tools that are often complex, as well as liaising with other engineers, architects, and business analysts across the platform. You ll also be: Producing complex and critical software rapidly and of high quality which adds value to the business. Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning. Collaborating to optimize our software engineering capability. Designing, producing, testing, and implementing our working code. Working across the life cycle, from requirements analysis and design, through coding to testing, deployment, and operations. The skills you'll need You ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You ll also need: Experience in C#, SQL Server, Kubernetes, and Docker. Experience in multiple programming languages or Low Code toolsets. Experience of DevOps, Testing, and Agile methodology and associated toolsets. A background in solving highly complex, analytical, and numerical problems. Experience of implementing programming best practices, especially around scalability, automation, virtualization, optimization, availability, and performance.

Software Engineer Software Engineer Engineer software Avp
AE

Manager-digital Product Management

American Express

5+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Department Overview: Enterprise Data Governance & Platforms (EDGP) is a part of Enterprise Digital and Data Solutions (EDDS) and focuses on driving business growth and improving customer experience. EDGP achieves this by ensuring robust enterprise-wide data policies, governance, and a data-driven culture. It develops digital and data platforms that allow users to leverage enterprise-wide data capabilities and foster insightful customer relationships. Role Overview: The Product Owner Enterprise Data Platforms plays a crucial role in translating product strategies into detailed requirements for development by engineering teams. This includes managing product development for key enterprise data products such as the Big Data Platform (Cornerstone) and Google Cloud Platform (Lumi). The role requires collaboration with cross-functional teams to deliver innovative solutions while balancing business and technical requirements. Key Responsibilities: Product Development & Strategy Execution: Lead the product development strategy for key data platforms (Cornerstone & Lumi), ensuring they align with business objectives and the enterprise data strategy. Requirements Translation & Collaboration: Work with multiple stakeholders to convert product strategy into actionable requirements, including design, architecture, and prioritization across scrum teams. Mentoring & Leadership: Mentor product owners in eliciting user needs and aligning them with the product vision, while providing leadership and guidance to engineering teams. Solution Delivery & Feature Prioritization: Develop use cases, assess value, prioritize features and user stories, and ensure alignment with the product strategy. Program Management: Manage blocking issues, escalate problems when necessary, anticipate and balance business needs versus technical constraints, and resolve risks or changes associated with the Product Backlog. Continuous Improvement: Improve processes for operational excellence and ensure scalable solutions for data platforms. Collaboration with Cross-functional Teams: Work closely with engineers, architects, business partners, and governance teams to ensure the product meets business needs and technical requirements. Market & Tool Evaluation: Evaluate external tools and capabilities in data management, assessing their applicability to the platform. Required Qualifications: Education: Bachelor s or Master s degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, MBA, or a relevant field. Experience: 5+ years of experience in delivering business solutions across various platforms and technologies, including GCP, Big Data, PySpark, Hive, Scala, and Python. Technical Knowledge: Strong understanding of databases, SQL, data movement, APIs, and BI reporting. Agile Mindset: Experience working within a Scaled Agile Framework with an ability to adapt to new opportunities and changes. Cloud & Data Product Experience: Familiarity with Google Cloud Platform (GCP) and cloud services. Experience in data product development and implementation is preferred. Problem-Solving & Communication Skills: Strong communication, product management, and problem-solving abilities. Ability to think abstractly and address ambiguous or under-defined problems. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (dependent on location). Flexible Work Arrangements: Hybrid, onsite, or virtual work options, depending on the role and business need. Paid Parental Leave: Generous paid parental leave policies (dependent on location). Wellness Programs: Free access to global on-site wellness centers, confidential counseling support, and the Healthy Minds program. Career Development: Opportunities for career development and continuous training. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors or Masters degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, MBA, or a relevant field.

Manager Digital Digital manager Product manager Management
SG

Associate I Software Engineer

S&p Global

2-4 Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

The Role: Associate I Software Engineer - Java The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What s in it for you: We are looking for highly motivated technology professionals who will strengthen our specialisms, and champion our uniqueness to create a company that is collaborative, respectful, and inclusive to all. You will have 2-4 years experience of Java development to meet the needs of our expanding portfolio of Financial Services clients. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: The candidate will be expected to take ownership of development tasks assigned to them and will produce high quality software to deliver on these tasks. The candidate is expected to be well versed in principles of and best practices in software development and should be able to apply them within the boundaries and constraints of the project they work in. The candidate will have a strong focus on software quality, productivity, and delivery. The candidate should be able to design or assist in designing components and subsystems based on the requirements and specifications provided by the Business Analysts. They should be able to decompose their development tasks based on their designs and provide development estimates. They will be expected to communicate and collaborate with Business Analysts to clarify requirements. Their collaboration with Quality Assurance will ensure bugs being resolved effectively and efficiently. What We re Looking For: Java 8. Solid software design skills. Springboot. Microservices. Able to decompose their development tasks based on their designs and provide development estimates. Understanding of multi-threading. Understand and write performant, testable and maintainable code. Experience of Test-Driven Development. The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com. What s In It For You? Benefits: We take care of you, so you can take care of business. We care about our people. That s why we provide everything you and your career need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards small perks can make a big difference.

Associate I Software Associate software Software associate
SG

Associate, It Service Operations

S&p Global

5+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.

Associate IT It associate Service Service associate
OR

Staff Transaction Processing Consultant

Oracle

0-3 Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Project Overview: OFSS BPO is seeking candidates to support back-office processes for the Correspondent Mortgage Divisions of a prominent US Residential Mortgage client. The role focuses on providing assistance in data entry, loan documentation, compliance assessments, and overall support for mortgage-related tasks. This is an exciting opportunity for individuals with 6 months to 3 years of work experience in the BPO sector, particularly in the Residential Mortgage or Financial Services domain. Candidates with experience in international BPO back-office processes are also encouraged to apply. Job Overview: Role: Associate The role will primarily involve working with the loan origination system, performing data entry, reviewing loan documents, running compliance tests, and ensuring that all required fields are accurately entered and validated. Associates will be tasked with ensuring that loan data meets regulatory requirements and quality standards, as well as handling any discrepancies that arise. Pre-Requisites: Education: Preferred: B.Com (Hons), B.Com (Pass), BBA, BCA, Economics Graduates Eligible: Engineering Graduates are welcome to apply. Soft / Behavioral Skills: Strong communication and comprehension skills. Good listening skills with a keen eye for details. Eagerness to learn and improve. Team player with collaborative work ethic. Open to working in night shifts and Indian holidays. Experience: Total Experience: 0.5 years to 3 years Relevant Experience: Experience in a back-office process for Residential Mortgage, Financial Services, or similar BPO processes is preferred. Key Technical / Functional Skills: Proficiency in MS Office and basic IT support applications. Typing speed: 30-35 words per minute with 90-95% accuracy. Good analytical and problem-solving skills. Ability to make informed decisions based on information gathered. Flexible with shift timings to meet operational needs. Special Requirements: Minimum 6 months of work experience in a Mortgage or Financial Services project is preferred. Candidates must be open to working in night/rotational shifts. No leave required for the next 3 months. Not pursuing any ongoing course, degree, or diploma that could affect work availability or shift flexibility. Responsibilities: As an Associate, you will be tasked with several key functions related to the loan origination and compliance processes: 1. Data Entry: Accurately enter 100-150 fields of data on the client's Loan Origination Platform/system. Retrieve and extract information from loan documents stored in the client's imaging system to input into the loan system. 2. Document Indexing: Index loan documents in accordance with Standard Operating Procedures (SOPs) and categorize the documents properly for further processing. 3. Loan Document Review: Review all loan documents to match and complete data in the client s funding system, ensuring consistency with the original documents. 4. Discrepancy Identification: Identify discrepancies between the system data and loan documents. Add suspense conditions if documents are incomplete or missing. 5. Compliance Testing: Run the Compliance Ease test to assess risks and ensure that the loan meets regulatory standards (Fannie Mae, Freddie Mac, FHA, VA, etc.). Add suspense conditions if the loan doesn t pass the test. 6. RESPA Testing: Run the RESPA test for fees (e.g., Origination & Transfer Taxes, Title Fees, Appraisal, Credit Reports, etc.) ensuring 0% and 10% tolerance fees compliance. 7. Daily Production Maintenance: Maintain a daily log and production sheet to track progress and identify areas for improvement. Key Attributes for Success: Attention to Detail: Strong attention to detail is required when reviewing loan documents and entering data into the system. Compliance Orientation: A deep understanding of regulatory compliance in the mortgage industry is critical to ensure that the loans meet all legal requirements. Problem Solving: Ability to identify issues in the data and suggest appropriate solutions for discrepancies. Efficiency: Ability to manage high volumes of data while maintaining high accuracy. Work Environment & Shift Requirements: The role requires working in night shifts and potentially during Indian holidays to support global operations. Candidates must be comfortable working with tight deadlines, managing high workloads, and ensuring that all tasks are completed in accordance with the expected quality standards.

Processing Transaction processing Consultant Full-Time Staff Transaction Processing Consultant
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Associate Transaction Processing Consultant

Oracle

Fresher | Not Disclosed | Gurgaon, Haryana, India | Full-time

Role: Associate As an Associate in this role, you will be responsible for performing key tasks in the loan origination process, including data entry, document indexing, compliance testing, and loan document verification. The primary goal is to ensure accurate entry of loan data and to ensure that loans meet regulatory standards. Pre-Requisites: Education: Preferred: B.Com (Hons), B.Com (Pass), BBA, BCA, Economics Graduates Not Eligible: Engineering Graduates or candidates from an IT background. Soft / Behavioral Skills: Strong communication and comprehension skills. Excellent listening skills. Eagerness to learn and improve. Open to working in night shifts and on Indian holidays. Team player with a collaborative mindset. Experience: Total Experience: 0.5 years to 3 years. Relevant Experience: Experience in mortgage, financial services, or a similar back-office BPO process is preferred. Key Technical / Functional Skills: Proficiency in MS Office and other standard BPO tools. Typing Speed: 30-35 words per minute with 90-95% accuracy. Strong analytical and problem-solving skills. Ability to make informed decisions based on available data. Flexibility with shift timings to accommodate global operations. Special Requirements: Minimum 6 months of work experience in a Mortgage or Financial Services project is preferred. Willingness to work in night shifts and rotational shifts. No leave required for the next 3 months. Not pursuing any ongoing course or degree that could conflict with work schedules or shift requirements. Responsibilities: As an Associate, you will be involved in several key processes related to loan origination and compliance: 1. Data Entry: Accurately enter 100-150 fields of data on the Loan Origination Platform (client's system). Retrieve and extract loan information from the client s imaging system to ensure all required fields are entered. 2. Document Indexing: Index and categorize loan documents in accordance with Standard Operating Procedures (SOPs). 3. Loan Document Review: Review loan documents for completeness and accuracy. Match and complete data in the client funding system, used for loan registration and funding. 4. Discrepancy Identification: Identify discrepancies between system-entered information and loan documents. Flag incomplete or missing documents by adding suspense conditions in the system. 5. Compliance Testing: Run the Compliance Ease test to assess risks and ensure that the loan meets regulatory requirements (Fannie Mae, Freddie Mac, FHA, VA, etc.). Add suspense conditions if a loan does not meet compliance standards. 6. RESPA Testing: Run the RESPA test for 0% tolerance fees (e.g., Origination & Transfer Taxes) and 10% tolerance fees (e.g., Title Fees, Appraisal Fees, Credit Reports). Ensure that the fees are compliant with regulatory guidelines. 7. Daily Production Maintenance: Track and maintain a Daily Production sheet to record and monitor progress. Ensure accuracy and efficiency in meeting daily targets and deadlines. Key Attributes for Success: Attention to Detail: Strong focus on accuracy and consistency when entering loan data and reviewing documents. Regulatory Compliance: Ability to understand and ensure adherence to industry standards and regulations. Problem Solving: Ability to identify discrepancies in data and documents, and implement solutions quickly. Efficiency: Ability to manage large volumes of data while maintaining high levels of accuracy. Work Environment & Shift Requirements: This role will require working in night shifts and may involve working during Indian holidays. Candidates must be adaptable to rotational shifts to accommodate global business needs. The role requires strict attention to deadlines and the ability to perform under pressure while ensuring all tasks are completed accurately. Why Join Us? Career Growth: Opportunity to gain experience in US Residential Mortgage and Financial Services. Skills Development: Gain expertise in loan origination platforms, regulatory compliance, and back-office operations. Global Exposure: Work with an international client base and develop skills needed for global operations.

Associate Processing Processing associate Transaction processing Consultant
AT

IT Sales Specialist

Aabhyasa Technologies Pvt Ltd

2+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Position: IT Sales Specialist Experience: 2-3 Years Working Days: 5 Days per Week Working Hours: 9 Hours per Day Qualification: Any Graduate (or equivalent) with relevant experience Job Overview: We are seeking an experienced IT Sales Specialist to drive sales of enterprise IT solutions including data sales, messaging software, and data validation services. The ideal candidate will be skilled in building strong client relationships, identifying business opportunities, and closing deals while maintaining a robust sales pipeline focused on corporate and government sectors. Key Responsibilities: Target Achievement Meet or exceed individual and team sales targets. Drive consistent revenue growth by acquiring and developing new business. Customer Profiling & Prospecting Conduct in-depth research to identify target markets and key decision-makers. Build and maintain a strong sales pipeline focused on corporate and government institutional sectors. Solution Selling Present and sell enterprise-grade IT solutions such as data sales, data markets, messaging software, and data validation services. Align client business needs with appropriate technology solutions. Client Relationship Management Develop and maintain long-term relationships with clients for sustained business growth. Manage full sales cycle from prospecting to closure and payment collection. Strategic Business Development Formulate business plans emphasizing profitability, cost control, and strategic growth. Identify opportunities for cross-selling and up-selling within existing accounts. Training & Development Participate in product training to stay current on IT solutions. Coach and mentor junior team members to improve their sales effectiveness. Market Research & Insights Analyze market trends, customer pain points, and competitor activity to refine sales strategies. Deliver customized presentations and demonstrations tailored to client needs. Operational Excellence Follow company policies, procedures, and compliance standards. Conduct performance reviews and share insights with management. Requirements: Technical Expertise Proven experience in selling enterprise IT solutions including data sales, messaging, and validation services. Proficiency in video conferencing, email automation, CRM, and sales technologies. Sales Skills Strong understanding of the sales process, CRM tools, and go-to-market strategies. Experience with B2B sales, particularly in IT and technology sectors. Market Knowledge Knowledge of global markets, customer segmentation, and industry-specific dynamics. Experience working across diverse industries and international markets. Communication & Soft Skills Excellent presentation, negotiation, and closing skills. Ability to engage with C-level executives and key decision-makers effectively. Strong relationship management, multitasking, and time management abilities. Self-motivated, target-driven, and a collaborative team player with exceptional communication skills.

IT Sales It sales Sales it Specialist
GS

Administration Associate

Gspann

2+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Position: Administration Associate Location: Gurgaon Department: Administration / Facilities Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a detail-oriented Administration Associate to manage daily facility operations, coordinate with vendors, and support employee services. The ideal candidate will have a strong background in office administration or facilities management with excellent organizational and communication skills. Role and Responsibilities: Coordinate with housekeeping, security, pantry, and other facility vendors to ensure smooth daily operations. Manage employee service requests such as ID card issuance, seating arrangements, and travel assistance through a ticketing system. Track office supplies, maintain stock registers, and replenish consumables in a timely manner. Oversee service schedules, Annual Maintenance Contracts (AMC), vendor communications, and payment follow-ups. Provide logistical support for internal events, team meetings, and conferences. Assist in preparing documentation and maintaining compliance records for audits and certifications. Skills and Experience: Minimum 2 years of experience in office administration or facilities management. Strong coordination, follow-up, and reporting capabilities. Familiarity with vendor management and basic asset tracking. Proficient with Microsoft Excel, Word, and Outlook. Effective team player with strong verbal and written communication skills.

Administration Associate Administration associate Full-Time Office Administration
SG

Associate, Technical Application Support

S&p Global

0-2 Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Associate, Technical Application Support (Customer Excellence Analyst) Location: Gurgaon, India Department: Operations Group Grade Level: 07 Job ID: 315830 Company: S&P Global Market Intelligence Overview As a Customer Excellence Analyst on the KY3P platform support team, you ll serve as a critical liaison between clients and S&P Global s internal operations. You'll support onboarding, training, issue resolution, and product adoption for major financial institutions using KY3P a platform that simplifies third-party risk management and due diligence. Key Responsibilities Act as the main point of contact during client onboarding and beyond. Ensure excellent customer service by resolving issues, answering queries, and meeting SLAs. Deliver training sessions and product demonstrations to promote platform engagement. Analyze client feedback and collaborate with internal teams to improve platform experience. Support data validation and integrity checks in coordination with business partners. Track and escalate bugs, feature requests, and product enhancement ideas. Stay current on regulatory trends and how they impact platform usage. Qualifications Education: Bachelor s degree (any field). Experience: 0 2 years (client service experience preferred). Strong communication skills with a client-focused mindset. Ability to multitask and collaborate across departments. Analytical mindset and a willingness to learn product and industry knowledge. What You ll Gain Experience supporting global banks and major financial clients. Hands-on training on industry platforms, regulations, and client management. Access to internal development programs and a strong career growth trajectory. Benefits & Culture at S&P Global Health & wellness coverage Flexible time off and family-friendly policies Learning & development resources Competitive compensation and long-term financial planning tools A global, diverse team built on values of Integrity, Discovery, and Partnership Qualification : Bachelors degree (any field).

Associate Technical Technical associate Application Technical application
SG

Associate, Technical Application Support

S&p Global

Fresher | Not Disclosed | Gurgaon, Haryana, India | Full-time

Job Summary: Associate, Technical Application Support Location: Gurgaon, India Department: Operations Group Division: S&P Global Market Intelligence Role Overview: As an Associate in Technical Application Support, you will be a key technical consultant supporting S&P Global s Channels Data Delivery solutions. You will work closely with global product specialists, sales teams, and external customers to deliver high-quality technical assistance around product deployment, configuration, performance tuning, and troubleshooting. Your expertise will bridge customer environments and our data delivery products, ensuring smooth integration into mission-critical workflows. Key Responsibilities: Provide deep technical support for Channels Data Delivery products, including Xpressfeed Loader deployment and configuration. Assist with sizing, deployment, troubleshooting, and performance tuning in client environments. Partner with pre- and post-sales teams to support client needs and opportunities. Drive innovation by proposing automation and efficiency improvements in support processes. Monitor evolving product features, participate in strategy discussions, and contribute to product testing. Act as the voice of the customer by relaying feedback for product enhancements. Support client implementations, upgrades, migrations, and ongoing technical operations. Who You Are: Education: Degree in Computer Science, Information Systems, or equivalent experience. Experience & Skills: Strong troubleshooting and problem-solving skills with attention to detail. Hands-on experience with software deployments, Windows/Linux OS, and SQL querying. Familiarity with cloud environments (AWS, Azure, or Google Cloud), especially AWS EC2 and RDS/Aurora. Comfortable leading client-facing technical discussions. Preferred: Knowledge of finance, capital markets, and database administration (SQL Server, Oracle, PostgreSQL). Experience with FTP, proxies, network and security protocols, and data integration techniques. Familiarity with Agile/SCRUM and product development lifecycle. What You ll Gain: A dynamic role interacting directly with clients and global teams on enterprise-level financial data products. Exposure to the evolving landscape of financial markets and technology-driven data solutions. Opportunities for career growth through continuous learning, skill development, and cross-functional collaboration. Access to competitive benefits supporting your health, well-being, and financial future. About S&P Global Market Intelligence: S&P Global Market Intelligence provides trusted data, insights, and technology solutions that empower customers to make informed business decisions. Our team is dedicated to excellence, integrity, and innovation in delivering essential intelligence to global markets. Qualification : Degree in Computer Science, Information Systems, or equivalent experience.

Associate Technical Technical associate Application Technical application
TA

Product Solutions Associate - Technical Support

Tartanhq

2-4 Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Job Title: Product Solutions Associate - Technical Support Location: Gurgaon, India Job Type: Full-Time Experience Level: 2 - 4 Years About the Role We are seeking a motivated and detail-oriented Product Solutions Associate to join our dynamic team. In this role, you will be instrumental in supporting client relationships by providing technical expertise, understanding customer needs, and ensuring they maximize the value of our product solutions. You will collaborate with various internal teams to ensure a smooth onboarding process, address technical inquiries, and continuously improve customer satisfaction. Key Responsibilities 1. Support Strategic Account Plans Assist in gathering and analyzing customer data to understand their business requirements, technical landscapes, and objectives. Contribute to the development of account growth strategies by identifying potential areas for product adoption and expansion. Collaborate with product, sales, and customer success teams to deliver solutions that meet customer needs effectively. 2. Assist in Building and Managing Client Relationships Support building strong working relationships with technical stakeholders within client organizations. Communicate the technical value and capabilities of Tartan products to address customer challenges. Proactively identify and escalate technical concerns to appropriate teams to ensure positive customer experiences. 3. Contribute to Revenue Growth Assist in identifying growth opportunities within assigned accounts by understanding evolving needs and product usage. Support in preparing the technical aspects of proposals and presentations for upselling and cross-selling. Contribute insights to sales forecasts based on customer engagement and identified opportunities. 4. Serve as a Key Technical Contact Act as the primary technical point of contact for product managers and business stakeholders during onboarding. Engage regularly with assigned accounts to monitor product usage, technical integration, and overall engagement. Conduct regular technical check-ins (virtual or in-person) to understand satisfaction levels and identify opportunities for further adoption. 5. Support Pipeline Development Collaborate with events, partnerships, and marketing teams by providing technical insights for webinars, trade shows, and local partnerships. Assist in qualifying leads from a technical perspective, focusing on integration requirements and technical feasibility. 6. Contribute to Data Management Work with Sales Operations to ensure accurate and up-to-date technical information related to your accounts is maintained within the CRM system. Qualifications Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience. Up to 3 years of experience in a technical customer-facing role, such as Technical Support, Solutions Engineering, or Technical Product Analysis, preferably with SaaS products. Familiarity with software product demonstrations and ability to explain technical concepts to both technical and non-technical audiences. Basic analytical skills to understand data related to product usage and customer engagement. Strong collaborative skills and ability to work effectively within a team environment. Proactive attitude with a willingness to learn and adapt to new technologies. Good written and verbal communication skills, with the ability to build rapport with technical contacts. Strong organizational and time-management skills. Basic understanding of B2B sales concepts and the importance of customer relationships. Familiarity with CRM systems is a plus. Exposure to or understanding of the Banking/Fintech industry is a plus. Flexible Benefits Stock Options: Every employee deserves a stake in the success of Tartan. Enjoy the benefits of stock options and be rewarded for the company s success. Health Insurance: Comprehensive health coverage for you and your family with a policy of INR 3 lakhs and personal accidental cover of INR 10 lakhs, plus other benefits. MacBook: You ll receive a MacBook to use for work, regardless of your role at Tartan. Career Growth: This is a great opportunity for you to grow your career in a technical support role with plenty of opportunities for learning and advancement. Work Environment: Thrive in a collaborative, innovative team where your contributions matter. Competitive Benefits: Get rewarded with stock options, health coverage, and all the tools you need to succeed. Apply Now to join Tartan as a Product Solutions Associate and become part of an innovative, customer-focused team. Qualification : Bachelor's degree in a technical field or equivalent practical experience.

Solutions Product Solutions Associate Product associate Associate product
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Change Management Associate

Blackrock

4+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Overview of Technology Roles At BlackRock, technology has always been central to what we do. Our technologists continue to shape the future of the industry with their innovative work. We are not only curious but also collaborative, eager to embrace experimentation as a means to solve complex challenges. Here, you'll find an environment that promotes cross-team, cross-business, and cross-regional collaboration. We are committed to supporting your growth as a technologist through curated learning opportunities, specialized career paths, and access to experts and leaders worldwide. Job Description About This Role You will be working with one of the top FinTech companies globally. BlackRock provides its Aladdin platform to over 200 of the world s top corporations, managing about a quarter of all global assets. Our firm is global but close-knit, with a shared goal of providing the best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities, and ideas that our employees bring. We are serious about our people and offer Flexible Time Off (FTO), collaborative working spaces, and other benefits. The individual selected for this role will have the opportunity to define relationships with IT teams across the globe and be exposed to various applications and technologies used at BlackRock. This will provide a broad view of how functional teams and technology collaborate to deliver services to end users. We are particularly interested in candidates with skills in: Strong Leadership Data-driven Analysis Change Management ITIL Framework Cloud Platform offerings like Microsoft Azure and Google If any of this excites you, we want to hear from you! Team Overview The Mission Control organization is part of the Aladdin Product Group Platforms Team at BlackRock. It is responsible for ensuring a seamless Aladdin client experience through operational support and control across core investment systems. Responsibilities Coordinate Technological Changes: Ensure the stability of the Aladdin platform and BlackRock infrastructure while supporting innovation. Communicate Impact: Inform technology and business partners about high-risk changes and secure necessary approvals. Security Patching: Oversee security patching efforts to meet compliance and security goals. Relationship Management: Build and nurture relationships with global IT teams, understanding the various applications and technologies in use. Process Improvement: Enhance the quality, efficiency, and effectiveness of change control processes. Technical Skills: Utilize skills in desktop technology, TCP/IP networking, UNIX commands, SQL queries, and scripting. Collaboration and Leadership: Work independently or as part of a team, demonstrating strong leadership and communication skills. Qualifications Candidates are encouraged to demonstrate the following: 4+ years of experience as an IT Change Manager. Familiarity with industry-standard Change Management practices. An understanding of running services on Cloud infrastructure solutions. Experience with application monitoring solutions. Ability to leverage AI and data-driven analytics tools to address challenges. Strong knowledge of operating within the ITIL framework. Previous experience in the Financial Services or Technology industry. Scripting or basic development skills to automate tasks. Strong interpersonal and communication skills, both written and verbal, with the ability to communicate effectively across all levels of the business. Excellent organizational skills and attention to detail. Self-motivated, able to prioritize, take ownership of responsibilities, and work effectively as part of a team. Adaptable, with the ability to multi-task and adjust in a fast-paced environment. Experience with Change Management tools like ServiceNow. Our Benefits To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including: A strong retirement plan to help secure your future. Tuition reimbursement for continuous learning and professional development. Comprehensive healthcare to keep you and your family covered. Flexible Time Off (FTO) so you can recharge, relax, and take care of your loved ones. Our Hybrid Work Model BlackRock s hybrid work model promotes a culture of collaboration and apprenticeship while providing flexibility. Employees are required to work at least 4 days in the office per week, with the flexibility to work 1 day from home. Some business groups may require additional office presence based on the role's responsibilities. We are focused on increasing impactful moments that arise from in-person collaboration, aligned with our commitment to performance and innovation. This hybrid model will help you accelerate your learning and onboarding experience at BlackRock. About BlackRock At BlackRock, we are united by one mission: to help more and more people experience financial well-being. Our clients including individuals saving for retirement, families paying for education, and businesses supporting infrastructure projects benefit from their investments with BlackRock. These investments help strengthen the global economy by supporting businesses of all sizes, financing infrastructure projects, and facilitating innovations that drive progress. This mission would not be possible without our most important investment: our employees. We are dedicated to creating an environment where all colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help them thrive.

Change Management Change Management Associate Associate management
AI

Customer Contact Comms Associate

Accenture India

1-3 Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Job Title: Customer Contact Comms Associate Location: Gurgaon Qualifications: BBA, BCom, or Any Graduation Experience Required: 1 to 3 Years Language Requirement: English Proficient About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With 699,000+ employees across 120+ countries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services leveraging innovation to drive transformation. Visit us at www.accenture.com Role Overview As a Customer Contact Comms Associate, you will be part of Accenture s Finance Operations vertical, responsible for Service Desk Voice Support. Your role includes handling customer queries, resolving disputes, and ensuring smooth service desk operations through voice-based interactions. This is a help desk role requiring ticket resolution, issue diagnosis, and troubleshooting customer incidents. Key Responsibilities Customer Support & Issue Resolution Handle voice-based service desk operations, responding to customer queries. Manage ticketing system to log, track, and resolve issues efficiently. Troubleshoot customer incidents and coordinate with relevant teams for resolution. Ensure SLAs are met while resolving customer queries. Dispute Resolution Investigate and resolve customer disputes related to invoices, payments, and credit notes. Work with internal teams (Sales, Customer Service, Accounts Receivable) to resolve issues. Maintain accurate documentation of dispute cases. Customer Communication Act as the primary point of contact for customer disputes and inquiries. Provide timely updates on dispute status and resolution. Escalate complex disputes to appropriate levels when needed. Skills & Attributes: Adaptability & Flexibility Handle changing priorities. Problem-Solving Skills Analyze issues and find effective solutions. Attention to Detail Ensure accuracy in dispute resolution and documentation. Ability to Perform Under Pressure Manage multiple queries efficiently. Strong Client Relationship Skills Maintain professionalism and customer focus. Work Environment & Scope Work Type: Individual contributor within a team. Decision Impact: Affects own work with moderate guidance from supervisors. Reporting Structure: Reports to direct supervisors and collaborates with cross-functional teams. Shift Requirement: Rotational shifts may be required. Work in a fast-paced global environment with career growth opportunities. Gain experience in customer service, dispute resolution, and service desk operations. Collaborate with top professionals and enhance your problem-solving skills. Qualification : BBA, BCom, or Any Graduation

Customer Customer contact Associate Customer associate Full-Time
RT

Business Development Manager

Radiansys Technologies

5+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

We are looking for a Sales Manager for our Gurugram office who will be expected to perform in areas of Enterprise Sales, IT Software Solutions, and Services Sales. The candidate will majorly responsible for Account Hunting / Direct Sales for solution selling in multiple verticals hence need to be well versed with the dynamics of verticals such as Banking/Education/Insurance/Healthcare /Logistics & Transportation/Telecom/Manufacturing etc. Key Areas: Enterprise Mobility, Enterprise Application, Application Services, Business & Technical Consulting, Consultative Sales Role And Responsibilities: Experience in defining and developing mid and long-term tactical and strategic initiatives for various service offerings of the company Overall Sales Leadership for different international territories like the USA, Europe, Asia Pacific, and Australia Lead & manage inside sales team with campaign planning, targeted list building, outbound campaigning through email & calls, pre-sales & business analysts Drive the Proposal making, qualifying leads, negotiation, etc. Ability to Segment, Target, and Position Radiansys Services to the CXO Level Professionals in Leading Enterprises Develop Strategic and Key Account to Ensure Customer Satisfaction and Revenue Growth Ability to forge partnerships & strategic alliances for long-term association contributing to sustained growth & revenues for the company Create cross-functional collaboration with Delivery managers, Project managers & Business analysts & Technical architects Track industry trends, competition activities, and best practices Revenue responsibilities in excess of $1 Million Required Skills and Capabilities: 5+ years of experience in direct selling and sales management roles with the majority of experience in the USA Experience in sales of Software Automation, Custom Application, Mobile Apps, CRM Tools Accountable to meet Quarterly / Yearly Sales Targets Must be a well-networked professional who can win a new client's logos quickly Must have experience in Corporate Sales and good experience of handling large teams Strong business acumen and industry expertise Experience in managing and directing a sales team Completes sales cycle including preparing proposals, estimation, negotiation, and closure Should have exposure in the mobility domain

Business Development Business Development Manager Business manager
GA

Market Research Specialist, Srs (technology Domain Research)

Gartner

0-2 Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

About this role: Gartner s Secondary Research Service (SRS) team works closely with research practices to understand their overall research needs and help them with complex and strategic research projects. As a Market Research Specialist you will generate insights using both systematic and intuitive secondary research techniques to help larger analysts community. You will closely work with analysts to scope the project, device search strategy, analyze data, summarize, and help visualize and build data story. The job requires an open mind individual with a proactive approach, interest in learning about the latest technology trends and the ability to interpret information & apply this to solve research problem. What you will do: Conduct research on IT products and services using both systematic and intuitive secondary research techniques. Compare/benchmark different IT products by understanding online help, user guides, manuals, white papers, design/product specifications, project plan, etc. Analyze the research findings and draw inferences and conclusions to the research query Create, assimilate and convey technical material in a concise and effective manner Deliver projects on time and maintain high quality standards of the deliverables Actively participate in formal and in-formal knowledge sharing sessions, including Research Communities. Who you are: A team player with outstanding collaborative skills, and a self-starter with no-limits mindset and leadership quality. A go-getter who tackles business and technical challenges head on, with a research inclination Someone who values new environments and is sensitive to intercultural aspects while working in an international setting. What you will need: Management graduates preferably with 0-2 years of experience. (Post graduates with 0-1.5 years is a must and Bachelor's with 1.5-2years) Candidates with technical background or experience in IT industry. Eagerness to learn: Showing awareness of the major issues across the IT industry and eagerness to learn more Strong communication skills- verbal & written. Should structure all communication with meaning and flow with good command on English language Problem solving skills: Strong analytical skills and the ability to think independently Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . Qualification : Post graduates with 0-1.5 years is a must and Bachelor's with 1.5-2years

Market Research Market Research Specialist Research specialist
DT

Associate Manager Software Engineering

Dxc Technology

Fresher | Not Disclosed | Gurgaon, Haryana, India | Full-time

Job Description Overview: This description outlines the general nature and level of work within DXC Technology, however, it is not an exhaustive list of responsibilities. The company fosters a dynamic work environment where roles can evolve and adapt based on project requirements, client needs, and organizational growth. Key Responsibilities Varied Roles: Work within an ever-evolving IT landscape, contributing to multiple projects and technologies. Client Engagement: Serve both public and private sector clients, addressing unique technological challenges and creating innovative solutions. Collaboration: Collaborate with teams and partners across multiple geographies to drive the successful delivery of IT services and solutions. Adaptability: Respond to dynamic project requirements, technology trends, and customer demands, with flexibility in role responsibilities. Skills & Qualifications Experience: Strong background in IT services, consulting, and client engagement. Innovation: Ability to drive innovation through new IT solutions that support customers evolving needs. Global Perspective: Experience working with international clients and teams, contributing to globally integrated solutions. Diverse Skill Set: Depending on the role, proficiency in various IT service areas such as cloud services, cybersecurity, data analytics, and digital transformation may be necessary. Please note that the job responsibilities and required skills will vary depending on the specific role at DXC Technology. This general overview serves as an introduction to the type of work DXC employees engage in across the organization. Why Join DXC Technology? At DXC Technology, we value technology independence, the ability to foster global collaboration, and a commitment to driving innovation. With opportunities to work with leading technologies and clients around the world, you ll play an important role in helping shape the future of IT services. DXC Technology offers dynamic and growth-oriented roles that can be adapted to meet both your professional development and the company s strategic objectives.

Associate Manager Associate manager Software Associate software

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