IT Engineer Troubleshooting Jobs in Hyderabad

Position: Solution Consultant SAP EAM Location: Hyderabad, Telangana, India Employment Type: Full-Time, Salaried Compensation: Base Salary + Bonus + Benefits About Innovapptive: Innovapptive is transforming the industrial workforce by connecting front-line workers, back-office teams, and assets through the only patented, Code-Free connected worker platform for SAP and IBM Maximo. Our platform digitizes manual, paper-based processes in maintenance, operations, and supply chain with highly configurable mobile apps, giving real-time visibility and actionable insights to back-office teams. Trusted by global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser, we save companies millions by improving asset uptime, productivity, safety, and workforce efficiency. Backed by Tiger Global Management and recently funded by Vista Equity Partners, Innovapptive is rapidly growing and committed to empowering 350 million industrial front-line workers worldwide. Role Overview: The Solution Consultant will engage directly with plant maintenance leaders to consult on value improvement, maturity assessments, process enhancements, and mobility best practices. You will lead solution design workshops, drive adoption of Innovapptive s cloud-based SaaS connected worker solutions, and support customers in achieving key operational KPIs such as: Efficient plant maintenance execution Timely maintenance work completion Compliance with regulatory and industry standards Key Responsibilities: Collaborate with customers and internal teams to gather and prioritize requirements, translating them into actionable product features. Lead solution design workshops and create value models demonstrating cost savings and operational improvements. Document test scenarios and maintain traceability matrices aligned with business requirements. Promote rapid, agile solution iterations ensuring quality, efficiency, and speed to value. Ensure delivery timelines and quality standards are met, driving ROI and user adoption post-implementation. Partner with product management to influence roadmap and feature prioritization. Analyze user personas to tailor solutions that alleviate core pain points of maintenance professionals. Develop training materials and documentation to empower end-users. Collaborate across engineering, design, marketing, and sales teams to ensure aligned product development. Embrace a startup mindset adaptable, resilient, and entrepreneurial. Qualifications & Experience: Bachelor s degree in Computer Science, IT, or related field. 5+ years as a solution engineer or functional expert in Smart Manufacturing / Connected Plant applications. 3+ years domain experience in Maintenance and Operations. Strong expertise in Plant Maintenance processes: Work Order Planning & Scheduling, Notifications, Execution, Functional Locations, Inspections, and Permits. Experience with full cycle project implementations is preferred. Excellent analytical, problem-solving, organizational, and communication skills. Self-motivated, able to work independently and within teams. Leadership experience and project coordination skills are a plus. Certifications like CCBA or CBAP are desirable. What We Offer: Collaborative, innovative, and entrepreneurial work environment Opportunities to work with global brands on impactful projects Competitive salary and benefits including medical insurance for family Paid maternity and paternity leave Generous vacation and paid time off Bi-annual performance reviews and transparent feedback culture Extensive learning and development resources Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music) Innovapptive is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will receive consideration without regard to protected characteristics under applicable law. Qualification : Bachelors degree in Computer Science, IT, or related field.

Lead Engineer Infrastructure Location: Hyderabad Company: Arcesium Company Overview Arcesium is a global financial technology firm tackling complex, data-driven challenges for some of the world s most sophisticated financial institutions. With a focus on continuous innovation, we develop powerful, scalable solutions that empower our clients to achieve transformational business outcomes. As a leader in fintech, Arcesium combines cutting-edge technology with a deep understanding of finance, setting us apart as we continue to scale and expand into new strategic opportunities. We are a culture of intellectual curiosity, ownership, and collaboration, where team members contribute meaningfully from day one and grow rapidly in their careers. About the Role We are looking for a Technical Lead Infrastructure to join our core engineering team in Hyderabad. This high-impact team is responsible for the backbone infrastructure that powers Arcesium s global fintech platform, including Linux Compute, Networking, Observability, SDLC, Access & Identity Management, and Storage, primarily deployed over AWS and Kubernetes. As a Lead Engineer, you will serve as a technical authority, driving architecture decisions, ensuring high engineering standards, and leading initiatives that deliver critical infrastructure capabilities. What You'll Do Own and serve as Subject Matter Expert (SME) for one or more core infrastructure subsystems. Lead by example across coding, testing, scalability, documentation, and code quality best practices. Contribute to and lead architecture and design discussions, evaluate technical trade-offs, and drive consensus. Lead project execution and delivery take ownership of project timelines and technical direction. Automate and optimize infrastructure services and system operations. Promote a culture of transparent, written collaboration and continuous process improvement. Drive adoption of engineering best practices across the team and mentor junior engineers. What You'll Need 6+ years of hands-on engineering experience with a strong background in: Programming languages: Java, Python, React Systems and infrastructure tools (e.g., Linux, Kubernetes, AWS, SFTP, Kerberos) Access & Identity Management and Service Discovery Proven experience in: Designing and managing microservices architectures Building robust CI/CD pipelines and automation tools Operating and troubleshooting large-scale distributed systems Implementing observability frameworks (monitoring, logging, alerting) Strong understanding of cloud-native architectures, particularly in AWS environments. A security-first mindset, especially around access control and authentication. Excellent communication, collaboration, and leadership skills. Passion for clean code, system design, and solving deep infrastructure challenges. Bonus Points For: Exposure to modern infrastructure-as-code tools (e.g., Terraform, Ansible). Experience in financial services or working with regulated environments. Contributions to open-source infrastructure tools or communities. Impact: Work on critical systems that power global financial institutions. Culture: A collaborative, respectful, and inclusive workplace. Growth: Accelerate your development with a steep learning curve and autonomy. Purpose: Help shape the future of financial technology. Arcesium is proud to be an equal opportunity employer. Diversity and inclusion are core to our values not just legal commitments. We encourage individuals from all backgrounds to apply.

IT Engineer Location: Hyderabad, Telangana, India Company: Qualcomm India Private Limited Job Overview We are looking for an experienced IT Engineer to manage and support UNIX-based systems in complex heterogeneous environments. The role involves troubleshooting, administration, and ensuring the availability of systems and services within the organization. You will work with multiple operating systems such as Red Hat Enterprise Linux, Ubuntu, SUSE, and Solaris, as well as hardware platforms like HP, Sun, Super Micro, and Dell. Key Responsibilities Administer and troubleshoot UNIX-based systems (Red Hat, Ubuntu, SUSE, Solaris) and virtual infrastructure across multiple locations. Configure and deploy hardware devices such as HP DL/BL Series Servers, Sun Hardware, Super Micro, and Dell hardware platforms. Work with storage technologies, including SAN and RAID concepts. Manage and operate microservices using Docker and Kubernetes. Use configuration management tools like Ansible to automate server setup and deployment. Diagnose, resolve, and escalate technical issues impacting service availability. Perform server PXE installations, kickstart configurations, and manage patching and package updates. Participate in Datacenter operations and after-hours escalations relating to critical business activities. Contribute to knowledge sharing among team members and manage service responsibilities in a rotational on-call setup. Required Skills 3+ years of IT-related work experience with a Bachelor's degree, OR 5+ years of IT-related work experience without a Bachelor s degree. Strong troubleshooting skills in UNIX operating systems (Red Hat, Ubuntu, SUSE, Solaris). Hands-on experience with hardware devices, including HP DL/BL Series Servers, Sun Hardware, Super Micro, and Dell platforms. Familiarity with microservices technologies like Docker and Kubernetes. Experience with configuration management tools, particularly Ansible. Experience managing servers across different environments (Linux, Solaris, VMware). Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Time management and organizational skills, with the ability to learn new skills quickly. Change management experience. Physical Requirements Frequent transportation and installation of equipment up to 20 lbs. About Qualcomm Qualcomm is a leading company in the technology and telecommunications industry, providing innovative solutions for mobile, IoT, and advanced technologies. Join Qualcomm s talented team and be part of an exciting and fast-paced environment! Apply today to become part of Qualcomm s cutting-edge technology team!

Lead Network Administrator Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. Milestone has a 25-year history of supporting category-defining enterprise clients that lead the market. We specialize in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. At Milestone, our culture is focused on employee empowerment, fostering collaboration, and supporting our team in achieving their full potential. We deliver both short-term and long-term value to our clients through innovative IT solutions and apply continuous service improvement to drive transformational benefits. With over 3,000 employees and 200+ clients worldwide, Milestone is committed to revolutionizing the way IT is deployed. Job Overview As a Lead Network Administrator, you will be responsible for supporting a customer by managing and administering their network infrastructure. This role involves the installation, management, and troubleshooting of networks and systems in alignment with the company's goals. You will ensure the security of systems, resolve network and system issues, and ensure users have authorized access and proper usage of network services. Responsibilities: Implement, manage, and solve infrastructure issues while providing technical advice to management. Lead, coach, and develop a team of Network Administrators, including hiring, retention, and performance management. Identify bottlenecks in team performance, guide engineers on technical and process improvements. Demonstrate excellent client management skills, handling major incidents, troubleshooting bridges, and meeting demanding SLA requirements. Draft monthly service reports for incident, change, and problem management areas. Create and implement Go-To-Green plans, focusing on actionability and results. Manage customer issues involving technical, process, and people management, ensuring dynamic resolution. What You Will Need to Succeed: 10+ years of related work experience in network administration. Experience managing a team of 3-4 network administrators. Expertise in the administration and maintenance of Cisco Layer 3 Ethernet switches. Extensive experience configuring and managing Cisco and Juniper switches. Expertise in configuring and troubleshooting Palo Alto networks and firewalls. Proficient in VPN and Site-to-Site connections, managing connectivity issues, and handling ISPs. Deep knowledge of LAN and WAN technologies, including TCP/IP, VLAN, VTP, RIP, STP, EIGRP, OSPF, IKE/IPSec VPNs, NAT, PAT, EVPN, and VXLAN. Experience configuring, planning, installing, maintaining, and optimizing network systems and applications. Ability to create network diagrams and "as-built" documents. Experience in using vulnerability assessment tools and remediating detected vulnerabilities. Proficient in network log capturing and analysis using tools such as Wireshark and SolarWinds. Ensure adherence to customer and SLA commitments, monitor ticket response times, and take actions to meet team targets. Collaborate and share knowledge with engineers and analysts. Experience with load balancers is a plus. Experience in infrastructure automation and using next-gen Palo Alto firewalls, IPSEC and SSL VPN technologies, and GlobalProtect is preferred. At Milestone, we offer a collaborative, inclusive environment that supports you in growing your career and achieving professional success. As a member of our team, you will have the opportunity to drive innovation, enhance IT systems, and make a significant impact on the success of our clients globally.

Job Opening: Senior Manager, Testing Tools Lead Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we are dedicated to achieving new milestones in global healthcare. Our organization thrives on digital technology and data-backed approaches, supporting a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle the world's greatest health threats through innovation, execution excellence, and data-driven insights! Our technology centers are crucial to supporting our business and strategy. Globally distributed, these centers focus on delivering business solutions and enabling our digital transformation journey. Each IT division is represented at these centers, and we prioritize growth, well-being, and collaboration across teams to achieve success. Role Overview The Senior Manager, Testing Tools Lead is responsible for overseeing the implementation, maintenance, and management of software testing tools within the Enterprise IT organization. This role requires technical expertise, project management skills, and strong communication abilities. You will act as the primary liaison with the central quality engineering team and drive improvements in software testing processes and tools. What You ll Do Identify and evaluate testing tools based on project needs and organizational requirements. Lead the implementation of new testing tools and integrate them with existing systems and processes. Collaborate with and mentor testers and QA engineers, providing guidance and expertise. Organize training sessions for team members to ensure proficiency with testing tools. Review current testing processes and tools, identifying areas for improvement. Ensure continuous improvement by reviewing and updating testing SOPs and best practices. Develop and implement best practices for testing methodologies and high-quality deliverables. Oversee training on tools and standards for testing. Work closely with development teams to understand testing requirements and align strategies. Ensure effective communication between testing teams and other departments for cohesive project delivery. Maintain testing tools to ensure they are up-to-date and functioning properly. Provide technical support and troubleshooting for testing tools. Establish metrics to measure the effectiveness of testing and tool performance. Prepare and present reports on testing progress, tool usage, and quality assurance outcomes. Collaborate with the COE Lead to standardize testing methodologies for SAP products and enterprise technologies. What You Need Bachelor s or Master s degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field. 5+ years of experience in software testing with a focus on tools and automation. Proficiency in testing tools (e.g., Selenium, JIRA, QTP, LoadRunner) and scripting languages (e.g., Python, Java, JavaScript). Experience with automated testing frameworks and CI/CD pipelines. Strong project management skills with the ability to prioritize tasks and manage timelines effectively. Familiarity with agile methodologies and SDLC processes in the pharmaceutical industry. Ability to analyze complex problems and develop effective solutions. Excellent attention to detail and a proactive approach to identifying and resolving issues. Strong verbal and written communication skills to relay technical information to non-technical stakeholders. Strong interpersonal skills to lead and collaborate with diverse teams. Desired SAP Knowledge: understanding of SAP functionalities, modules, and integrations like Concur, Ariba, Fieldglass, and MDG. Experience with service virtualization techniques and always-on testing strategies. Certifications in QA, project management, or testing (e.g., ISTQB, CSM, PMP) are a plus. Join a global company that makes a difference in patients' lives and drives health innovations. Work on transformative healthcare solutions for some of the world s most challenging diseases. Be part of a constantly evolving team that thrives on collaboration and innovation. Work with a diverse group of professionals and contribute to global progress in healthcare. We are known as Merck & Co., Inc., Rahway, New Jersey, USA, in the United States and Canada, and MSD everywhere else. For over a century, we ve been inventing for life, advancing medicines and vaccines for the world s most challenging diseases. Today, we continue to lead research to deliver innovative health solutions for the prevention and treatment of diseases threatening people and animals around the world. What We Look For If you are intellectually curious and passionate about making a global impact, join us. Here, you can leverage your creativity, technical expertise, and scientific knowledge to help save and improve lives. Our team is always evolving, and we invite you to be part of this journey to bring hope to those battling the world's most challenging diseases. Qualification : Bachelors or Masters degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field.

Job Description Responsibilities Identify projects and initiatives to deliver tangible end user operational improvements across the internal and external IT ecosystem. Collaborate with IT teams to ensure seamless integration with existing systems Engineer and optimize systems to operate within defined SLAs and achieve internal KPIs related to IAM efficiency, security, and performance. Feedback from users on IAM processes (i.e. access request/revoke, access lock down, etc.). Number of help desk tickets related to IAM issues (e.g., login problems, access issues). Implement automation and process improvements to streamline IAM workflows (e.g., automated role definitions, workflow optimization), increasing operational efficiency. Tasks Design and engineer IAM solutions to support the full lifecycle of client identities, from onboarding to offboarding, ensuring secure and efficient processes. Manage and execute changes to IAM systems (e.g., SailPoint, Active Directory, Entra ID), driving system improvements while minimizing disruptions and adhering to change management protocols for security and system stability. Conduct periodic reviews of user access rights and support in forensic analysis and compliance reports. Assist in preparing for internal and external IAM audits, ensuring proper documentation and compliance. Support the implementation of Single Sign-On (SSO) systems across enterprise applications. Troubleshoot authentication issues related to login and access. Ordinary and Extraordinary administration and optimization if IAM systems (e.g., SailPoint, Active Directory, Entra ID), focusing on improving system performance, scalability, and security. Collaborate with help desk and support teams to escalate and manage complex cases. Develop, maintain, and update technical documentation related to system configurations, processes, troubleshooting steps, and resolutions, ensuring high-quality knowledge management. Working with Windows NTFS and DFS services Key competencies for position and level In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Be a strong team player. Proactive mindset to always look to make improvements. Confident communication skills with the ability to speak to business stakeholders / application owners technical individuals to elicit requirements. Willing to continually learn new skills and technologies. Work well under pressure. Qualifications Education / professional qualifications Graduate degree, preferably in IT related disciplines Microsoft Certifications would be preferred Background experience Hands-on experience with IAM Active Directory and Entra ID on hybrid environment Strong verbal and written communication skills. Knowledge of configuring, troubleshooting, and maintaining IAM tools and systems. Experience of Active Directory, Windows Servers and NTFS permissions. Knowledge of VMware, Azure hosting and SailPoint platform is nice to have. Company, product, and market knowledge Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements preferred but not essential. Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment. Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results. Passion, dynamism, and drive Personal presence, integrity, and credibility Ability to solve problems either independently or by utilising other members of the team where necessary. Ability to focus on priority, when business impact required. Languages Fully proficient spoken and written English, additional European languages will be an asset Company description IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings. Qualification : Graduate degree, preferably in IT related disciplines Microsoft Certifications would be preferred

Technical Support Engineer - CloudExtend Location: Hyderabad, India. At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way. Your Role You will join us at Celigo s CloudExtend team whose mission is to supercharge enterprise user productivity. CloudExtend products uniquely meld best-of-breed enterprise systems with ubiquitous consumer applications with a strong focus on user experience and deep insightful integration. You will play a significant role in redefining how businesses from Fortune 500s to small boutiques experience and interact with cloud systems such as NetSuite, Salesforce.com, Google, Microsoft 365, Slack, and more. Key Responsibilities: Technical Support & Troubleshooting: Provide front-line technical support to users, diagnose and resolve software issues, and ensure the timely resolution of problems. Bug Fixing & Issue Resolution: Assist in identifying, reporting, and fixing application bugs using technologies such as .NET, MongoDB, Angular, and JavaScript. System Monitoring & Performance: Monitor system performance, track and address issues in production environments, and ensure smooth software operations. Collaboration: Work closely with development teams to understand new features and assist with deployment and troubleshooting. Documentation: Create and maintain technical documentation for troubleshooting procedures, deployment steps, and issue resolution. Continuous Learning: Stay up-to-date with industry best practices, emerging technologies, and software trends to continuously improve technical skills. Skills Required: Technical Skills: AWS: Basic experience with AWS EC2, S3, Lambda, ECR, CDK and CodePipeline for deploying and maintaining applications. .NET: Familiarity with C#, .NET Core, and Web API development, with the ability to troubleshoot and resolve issues in .NET applications. MongoDB: Basic knowledge of MongoDB, including querying, troubleshooting performance issues, and basic database management. Angular: Hands-on experience with Angular for building and troubleshooting web applications, including data binding and component architecture. JavaScript: Proficiency in JavaScript, including understanding of asynchronous programming, error handling, and debugging. Additional Skills: Familiarity with version control tools such as Git for code management and collaboration. Basic knowledge of AWS CloudWatch or other logging/monitoring tools to troubleshoot and monitor applications. Familiarity with CI/CD pipeline setup using Azure DevOps and AWS CodePipeline for continuous integration and automated deployments. Familiarity with Docker, and Kubernetes for containerized deployments. Basic experience with AWS CloudFormation, CDK templates to manage infrastructure in cloud environments. Desired Skills and Attributes: Strong problem-solving skills with the ability to troubleshoot complex technical issues. Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders. Ability to work independently and as part of a collaborative team. Eagerness to learn and grow in the areas of cloud technologies, CI/CD processes, and modern software development practices. Strong attention to detail, ensuring software quality and reliability. Why you ll love it here: Everything Integrated. Our integration platform allows you to integrate any business application to any other business application. Startup Environment. The CloudExtend team acts as a startup inside of a larger, well funded startup where an innovation mindset is encouraged. Automation Nation. We re the only iPaaS to automate business processes across multiple cloud applications using a single pre built integration. Celigo Values. Celigo s guiding principles and beliefs help shape our mission and work environment, and that we want to foster and reinforce as we scale. Take A Stand. We re a company that stands for something. Celigo s Taking a Stand initiative has the goal to promote diversity, equity, and inclusion. Work. Life. Balanced. Starting your first year, we offer 3-weeks of vacation, plus holidays to recharge and spend time with family and friends. Perks. We offer a strong benefits package, a tech stipend, recognition opportunities, and many other cool perks. Hundreds of applications. Thousands of business processes. Millions of combinations. ONE iPaaS. Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Title: DevOps Engineer Location: Hyderabad, India About Celigo: At Celigo, we are revolutionizing the future of application integration with cutting-edge strategies and technologies. Our team is dedicated to making complex integrations seamless, and we pride ourselves on delivering innovative solutions. Our core mission is simple: enable independent, best-of-breed applications to work together seamlessly. We believe that every department and business end user should have choices when selecting software, and integration challenges should never hinder business progress. Your Role: Celigo powers integration for customers globally through our Integrator.io iPaaS platform, which handles millions of transactions daily. We own mission-critical, large-scale services in the iPaaS space, requiring us to develop and maintain highly scalable services within cloud environments. We are seeking passionate DevOps engineers who love managing modern, large-scale services in production on the cloud. Our DevOps charter focuses on enabling Development and QA teams to deliver high-quality products quickly, safely, and in compliance with our standards, using automation, tooling, and processes. As part of the DevOps team, you will work towards building a continuous value delivery pipeline and ensuring top-tier customer satisfaction. Education: Master's/Bachelor's degree in Computer Science/Engineering, Software Engineering, or a related discipline. Experience: 5-7 years of total experience in software product development organizations, with at least 4 years in a DevOps role. Cloud Skills: Hands-on experience managing mission-critical, large-scale product operations such as provisioning, deployment, upgrades, patching, and incidents in cloud production environments. Must have working knowledge of public cloud services, preferably AWS. Automation Skills: Proficient in Infrastructure as Code (IaC) using Terraform and scripting with Python/Bash. Familiar with version control systems like Git. Configuration Management: Good knowledge of configuration management and automation tools such as Chef, Ansible, Puppet. Security: Basic understanding of security compliance standards like SOC2, HIPAA, and GDPR. CI/CD Expertise: Expertise in designing, delivering, and maintaining CI/CD pipelines with tools like Jenkins. Troubleshooting & Analytical Skills: Strong problem-solving, troubleshooting, and analytical skills demonstrated in previous roles. Developer Mindset: Developer experience with an emphasis on automation and system optimization. Agile Environment: Experience working in an Agile development environment. Monitoring & Observability: Experience with enterprise-level monitoring systems is highly desirable. Communication Skills: Excellent verbal and written communication skills. Platform Deployment: Build and deploy the Integrator.io platform across various environments (Production, Staging) in the cloud. Automation: Leverage automation tools to automate infrastructure provisioning, code deployment, monitoring, and notifications. Tool Administration: Research, deploy, and manage essential tools like Splunk, Kafka, etc., to support the platform. Collaboration with Security & Compliance Teams: Work closely with the security team to gather data points for audits and address security gaps identified through programs like HackerOne. CI/CD Pipeline Design: Design and build CI/CD pipelines for Integrator.io, collaborating with senior architects and engineers. Engineering Excellence: Implement best practices in DevOps, continuously raising the standard for engineering excellence. The Best Candidate: Passionate about creating a world-class DevOps organization. Proven ability to manage large distributed systems in cloud production environments. Solid understanding of how infrastructure and software components interact. Experience working with globally distributed teams. Enthusiastic about learning new techniques in complex distributed systems and solving challenging problems on the cloud. Skilled at automating tasks using high-level programming languages. Thrives in a fast-paced, dynamic environment with shifting priorities. Quick to learn and knows when to lead and when to listen. Why You'll Love It Here: Everything Integrated: We solve a critical challenge that affects almost every business integrating cloud apps. Automation Nation: We're the only iPaaS solution that automates business processes across multiple cloud applications using a single prebuilt integration. Celigo Values: Our guiding principles foster a collaborative, innovative environment as we scale. Take A Stand: Celigo s initiative promotes diversity, equity, and inclusion within our company. Work-Life Balance: Starting from your first year, we offer three weeks of vacation, plus holidays to recharge and spend time with loved ones. Perks & Benefits: We offer a comprehensive benefits package, a tech stipend, pre-tax commuter expense reimbursement, recognition opportunities, and many other perks. Celigo is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, in compliance with legal requirements.

Principal Engineer - Infrastructure Development Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. Arcesium seeks a talented and motivated Principal Engineer to join our Infrastructure Development team. This person will work and coordinate internal projects and support Engineering Managers. The successful candidate will be responsible for a variety of critical initiatives that will help Arcesium achieve its strategic goals and growth. The Infrastructure Development team is responsible for multiple functional areas which include Access & Identity Management, Linux Compute, Discovery, Networking, Observability, SDLC, and Storage, built on top of AWS, which provide the foundation upon which our customer-facing financial technology platform builds and runs. Infrastructure is a high-impact engineering team that builds new services, automates systems, integrates cloud & open-source software, and operates critical systems depending on the needs of the firm. What you'll do: Help build the next generation of IT infrastructure e.g. containers infrastructure using Docker & Kubernetes cluster create, manage and upgrade. Create, consult on and review architectural decisions of infrastructure projects/products. Build and maintain the firm s critical IT infrastructure such as Linux, Windows, Git, DNS, Kerberos, Syslog, Apache, Perl, Python, E-mail, Ansible, ELK. Safeguard the firm s and its customers data. Minimize the risk of system failures and ensure that controls are in place to detect failures. Work with tech teams to ensure infrastructure scales dynamically based on the usage pattern. Collaborate with internal teams to develop messaging to senior stakeholders. Build and maintain relationships and create trust with internal stakeholders and Application Engineering teams. Communicate with all stakeholders, prepare project plans, release notes and conduct regular governance meetings. What you'll need: 10-20 years of experience in system administration/software engineering. Strong programming experience in Python/C/Go/Haskell. Good knowledge of Unix system, web technologies, and AWS. Experience with tools and processes that will help you manage, understand, and debug large, complex distributed systems. Attention to detail and quality, and the ability to work well in and across teams. The ability to be self-motivated and to think independently while being a team player. Exceptional verbal and written communication skills. Ability to multitask and manage multiple deliverables paired with a can-do attitude.

Position: Angular Developer / Software Engineer Location: Hyderabad, India Experience: 3-5 Years About Infor: Infor is a global leader in cloud-based business software solutions, specializing in industry-specific markets. We deliver comprehensive industry suites that are powered by data science, user-centric design, and seamless integration with existing systems. Over 60,000 organizations around the world rely on Infor to drive digital transformation and overcome market disruptions. To learn more, visit www.infor.com. Role Overview: We are looking for a talented Angular Developer to join our team and develop dynamic web applications for ERP solutions using the latest Angular framework. You will be responsible for creating rich, responsive user interfaces while working closely with other team members to ensure the development of high-quality products. This role requires strong expertise in HTML5, CSS, and Angular, along with a passion for collaborative problem-solving and delivering sophisticated designs. Key Responsibilities: Requirement Analysis: Understand business requirements and translate them into technical specifications for web application development. Application Performance: Ensure the performance, quality, and responsiveness of web applications. Feature Development: Work with the team to design, define, and implement new features that enhance the user experience. Troubleshooting & Optimization: Identify bottlenecks in the application, fix bugs, and improve performance. Code Maintenance: Contribute to maintaining high-quality code, organizing it effectively, and automating development processes. Key Requirements & Experience: Experience: 3+ years of experience in web development, with a focus on Angular development. Angular Expertise: Strong knowledge of the Angular framework and TypeScript, with a solid understanding of JavaScript. Web Technologies: Proficiency in HTML5, CSS, and XML. Backend Knowledge: Familiarity with Node.js for server-side development. API Integration: Experience working with SOAP and RESTful APIs, with a solid understanding of HTTP request handling. API Testing: Proficiency in testing APIs using tools like SOAPUI and Postman. Infrastructure Understanding: Basic knowledge of proxy servers, on-premise, and cloud environments. Communication & Troubleshooting: Strong communication skills and the ability to troubleshoot and resolve technical issues efficiently. At Infor, you'll have the opportunity to work on cutting-edge technology that transforms how industries operate. Join our dynamic team to work on innovative cloud solutions and contribute to shaping the future of ERP systems.

Position: Sr. Software Engineer Experience: 2-4 Years Key Responsibilities: Participate in design discussions, coding, code walkthroughs, peer code reviews, unit testing, system testing, UAT, demos, POCs, installation, and maintenance of software modules. Contribute to the creation and maintenance of the following project deliverables: Software prototypes System architecture and software design documents User interfaces developed as per UX guidelines Code adhering to established coding standards Peer code review artifacts Test plans and test cases Installation and deployment documents Release and technical documentation Document and demonstrate solutions by developing technical documentation, flowcharts, layouts, diagrams, charts, and clear, well-commented code. Ensure project tasks are completed within defined effort and timelines. Design system specifications, standards, and programming requirements. Write test cases and perform unit testing, system testing, and negative testing. Troubleshoot issues through log analysis and database query optimization. Conduct system analysis to improve operational processes. Stay updated with emerging development tools, technologies, and programming techniques. Maintain confidentiality and ensure data security. Collect, analyze, and summarize development and service issues to improve processes. Study system flow, data usage, and work processes to develop effective software solutions. Ensure adherence to quality processes and standards. Desired Profile: B.E./B.Tech in Computer Science / IT or MCA / M.Tech (or equivalent). 2-4 years of relevant industry experience. Strong understanding of Object-Oriented Programming (OOP), Multi-Tier Software Development, Component Architecture, and Web-Based Software. Knowledge of system integration challenges and solutions. Ability to gather, analyze, and interpret data to make logical decisions. Proficiency in: Core Java, JSP, Servlets, EJB, SQL/Oracle, J2EE, and other relevant Java technologies. Demonstrated skills in: Coding: Strong technical knowledge and system analysis. Testing: Analytical thinking, critical mindset, and problem-solving abilities. Troubleshooting: Ability to apply architectural knowledge and technical expertise. Key attributes: Clear thinking and flexibility Effective time management and communication (verbal & written) Analytical thinking and problem-solving Eye for detail and strong decision-making skills Teamwork, adaptability, and openness to change Strong sense of responsibility and commitment to First Time Right delivery. Qualification : B.E./B.Tech in Computer Science / IT or MCA / M.Tech (or equivalent).

Overview At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft s mission of empowerment and cutting-edge technology - to life for the world s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Qualifications Required/Minimum Qualifications Bachelor's degree OR Master s degree in computer science, Information Technology, Engineering, or related field AND 14+ years experience in developing technology solutions, practice development, architecture, and consulting. Additionalor Preferred Qualifications Technical or Professional Certifications Inclusive and collaborative driving teamwork and cross-team alignment. Strong partner relationship management and solution development skills. Conversant knowledge of competing platforms and solutions. Strong executive presence including communication and presentation skills with high comfort to large and small technical audiences. Problem solving mentalityleveraginginternal and/or external resources, conflict resolution, and follow through with partners. Orchestration of application development lifecycle. Demonstrable architecture, design, implementation, and/or support of complex application architectures Candidates must alsodemonstrate the abilityto adapt tonew technologies, learn quickly, and understand relevant cloud trends is required. Other The job may require travel. Fluent English verbal and written communications skills area must. /span> Responsibilities Architecture and Design Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and establishedarchitectural styles and design patterns. Defines and documents the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution Leads cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use todeterminecustomer appetite for the business solution. DemonstrateROI that the business solution realizes. Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Collaborates with business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and documents assumptions and implications where it cannot be resolved. Drives development and execution of Test Plans to prove that each requirement/constraint has been implemented as expected by the customer. Collaborates with Project Manager and Account Team toidentify, categorize, and communicate business and technical risks. Generates new and/or improvements to existing intellectual property.Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/externalcommunities. Trusted Advisor Develops a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Stays up to date on Microsoft s technologies, products. Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers / partners when a decision or course of action will not produceoptimalresults. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Thought Leadership Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts. Technology Areas Designing scalable solutions on Azure cloud platforms with focus on performance and resiliency, utilizing microservices architecture, data structures, modern application design patterns, and anti-patterns, such as MVC, CQRS and/or SAGA Engineering distributed applications within architectural scenarios such as Web andIoT Extensiveexperiencein application development including implementing,customizing, operating, and troubleshooting Azure Cloud solutions. Comprehensiveexpertisein microservices, Docker, and Kubernetes. Containers for packaging application deployment units and interacting with container-orchestration technologies such as Kubernetes, Service Fabric, Cloud Foundry DefiningCI/CDpipelines to automate test and release across different application environments using concepts such as Blue/Green and Canary deployments and related technologies (e.g.,Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet) Strong working knowledge of security controls such as encryption, AuthN/AuthZ, application monitoring and end-to end Telemetry. Proficient with one or more Cloud Databases such as Azur...

Position: Azure Infrastructure Engineer Location: Hyderabad, Telangana Employment Type: Full-time, Permanent Industry: IT Services Department: Engineering - Software & QA Role Category: Infrastructure Engineering We are seeking an experienced Azure Infrastructure Engineer to join our team in Hyderabad. The ideal candidate will have hands-on experience with Azure Resource Management, Azure PaaS services, Azure Compute Services, Networking, Storage Solutions, Identity & Access Management, Monitoring & Diagnostics, and DevOps practices. You will play a critical role in designing, implementing, and managing our Azure infrastructure to support various applications and services, ensuring performance, security, and scalability. Key Responsibilities: Design and implement scalable and secure Azure infrastructure solutions using Azure Resource Manager. Manage and configure Azure PaaS services (e.g., Azure App Services, Azure Functions, Azure SQL Database) to optimize application performance and reliability. Oversee Azure Compute Services, including Virtual Machines, App Services, and Container Instances. Implement and manage networking solutions, including Virtual Networks, Network Security Groups, and VPN gateways to ensure secure communication. Design and maintain storage solutions in Azure, ensuring data availability, redundancy, and security. Implement Identity and Access Management (IAM) solutions using Azure Active Directory and Role-Based Access Control (RBAC) to secure and manage user access. Utilize Azure Monitoring and Diagnostics tools to track infrastructure performance, troubleshoot issues, and optimize system health. Collaborate with DevOps teams to integrate infrastructure solutions with CI/CD pipelines, ensuring seamless application deployment and efficient infrastructure management. Maintain comprehensive documentation for infrastructure configurations, procedures, and best practices. Stay up-to-date with Azure services, technologies, and best practices, recommending improvements to enhance efficiency, security, and overall performance. Required Qualifications & Skills: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Azure Resource Management: Strong understanding of deployment techniques and resource management within the Azure environment. Azure PaaS Services: Proven experience working with services such as Azure App Services, Azure Functions, and Azure SQL Database. Azure Compute Services: Proficiency in managing and configuring Virtual Machines, App Services, and Container Instances. Networking: Solid knowledge of Azure networking concepts and configurations such as Virtual Networks, Network Security Groups, and VPNs. Storage Solutions: Experience with Azure storage solutions and best practices for ensuring high availability, backup, and security of data. Identity & Access Management: Experience with Azure Active Directory and Role-Based Access Control (RBAC). Monitoring & Diagnostics: Familiarity with Azure Monitoring and Diagnostics tools to ensure optimal system performance and troubleshoot any issues. DevOps Practices: Understanding of DevOps practices and tools, including CI/CD pipelines and automation for efficient infrastructure management and deployment. If you are passionate about Azure infrastructure and want to be part of a high-performing team that designs and manages cutting-edge cloud solutions, we d love to hear from you! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Position: IT Project Manager Location: Hyderabad, Telangana Employment Type: Full-time, Permanent Industry: IT Services & Consulting Department: Project & Program Management Role Category: Technology/IT Responsibilities: Lead and manage IT projects through the entire project lifecycle, from initiation to closure. Define project scope, objectives, and deliverables in collaboration with key stakeholders. Develop detailed project plans, timelines, and budgets, and track progress against key milestones and deliverables. Coordinate and collaborate with cross-functional teams, including developers, engineers, designers, and business stakeholders, to ensure project success. Identify and manage project risks and issues, and implement effective mitigation strategies. Communicate project status, updates, and key decisions to stakeholders and project team members. Manage project resources, including task allocation, budget management, and ensuring adherence to timelines and deadlines. Facilitate project meetings, workshops, and reviews, ensuring alignment and open communication among team members and stakeholders. Ensure adherence to project management best practices, methodologies (e.g., Agile, Scrum), and organizational standards. Contribute to continuous improvement initiatives and lessons learned to refine and enhance project management practices and processes. Requirements: Education: UG: B.Tech/B.E. in Any Specialization PG: M.Tech in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization Experience: Proven experience as an IT Project Manager with 10+ years of managing IT projects and 5+ years of team management. Technical Skills: Strong understanding of project management methodologies, frameworks, and best practices (e.g., Agile, Scrum). Solid technical background and understanding of IT systems, infrastructure, and the software development lifecycle. Soft Skills: Excellent leadership, communication, and interpersonal skills with the ability to lead and motivate cross-functional teams. Strong problem-solving and decision-making abilities to navigate complex project environments. Tools: Experience with project management tools and software. If you have the experience and skills to lead successful IT projects and drive efficiency within a dynamic environment, we invite you to apply and join our team in Hyderabad.

The ideal candidate will be responsible for configuring and troubleshooting our platform in production to resolve customer technical issues. You will act as the liaison between customers and internal teams, ensuring timely issue resolution. A strong understanding of complex networking environments and experience with Java-based applications will be essential for this role. This position requires flexibility to work in shifts. Key Responsibilities Monitor and debug technical platform services while performing necessary tests. Manage and resolve electronic tickets efficiently. Collaborate with the sales team, customer success team, and customers to address issues effectively. Troubleshoot and configure software and hardware as needed. Take on shift responsibilities in a 24/7 monitoring environment. Review and analyze Java code to assist in debugging issues. Required Qualifications 2+ years of technical support experience. Strong customer service orientation with excellent troubleshooting skills. Proficiency in Java (basic coding skills required) and experience with at least one database. Strong knowledge of Linux. Excellent written and verbal communication skills. If you have a passion for problem-solving and technical support, apply today to join our team!

Description We are looking for an experienced Devops engineer to manage critical infrastructure and maintain high availability of services running on this infrastructure. In this role you will have an opportunity to influence the design of the infrastructure and build it from the ground up. Responsibilities: Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages. Gain insights into platform incidents and address repeat issues. Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals. Oversee system monitoring, incident response, and root cause analysis in a timely manner. Solid understanding of logging frameworks and APM tools like Splunk , Prometheus, Grafana. Drive continuous improvement initiatives to enhance system reliability and performance. Collaborate with development teams and drive reliability/availability improvements. Manage deployments, oversee patching and mitigate security vulnerabilities. Proactively plan and manage potential risks to ensure system reliability. Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly. Design, implement, and maintain scalable, fault-tolerant cloud infrastructure. Leverage container technologies like Kubernetes and Docker to enhance system reliability and efficiency. Monitor, troubleshoot, and resolve production issues, ensuring system availability and performance. Collaborate with cross-functional teams to diagnose incidents, improve observability, and drive post-mortem analysis. Write clear technical documentation and communicate complex issues effectively with both technical and non-technical stakeholders. Develop automation scripts and tooling using at least one object-oriented language (e.g., Java, Python, Go) and one scripting language (e.g., Bash, Python). Manage network technologies, including DNS, Load Balancing, TCP/IP, HTTP, and tools like curl and OpenSSL to ensure seamless connectivity. Continuously improve system performance, security, and cost efficiency through proactive monitoring and optimizations. Proficiency with source control, continuous integration, and testing pipelines. Required Skills: Design, implement, and maintain scalable, fault-tolerant cloud infrastructure. Expertise in managing large, fault-tolerant, cloud-hosted systems. Proficiency with container technologies like Kubernetes and Docker. Proficiency with AWS, GCP or other cloud solutions. Excellent communication and collaboration skills. Clear technical communication, especially about problems and incidents. Proficiency in at least one object-oriented and one scripting language. Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl. Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects. Proven experience managing large-scale, cloud-hosted systems in AWS, Azure, or GCP. Strong expertise in Kubernetes, Docker, and container orchestration. Solid understanding of networking fundamentals, including DNS, TCP/IP, HTTP, and Load Balancing. Proficiency in at least one object-oriented and one scripting language. Exceptional troubleshooting, problem-solving, and analytical skills, demonstrated in past projects. Excellent communication and collaboration skills, with the ability to clearly articulate technical challenges and solutions.

About HSBC If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. The Role We are currently seeking an experienced professional to join our team as a Project Manager. In this role, you will lead the design, development, and implementation of scalable, event-driven systems that bridge the gap between legacy and modern platforms. Your role will be pivotal in ensuring seamless communication, driving the integration of platforms, and leading end-to-end development efforts to deliver robust IT solutions. Principal Responsibilities Events Architecture and Development: Design, develop, and implement scalable, event-driven systems to ensure seamless integration and communication between legacy and modern platforms. Integration Expertise: Lead efforts to integrate legacy platforms with new systems while ensuring minimal downtime and maximum operational efficiency. Full Stack Development: Drive the full-stack development of applications, overseeing both front-end and back-end technologies. Technology Leadership: Provide technical guidance and leadership in the adoption of event-driven and microservices architectures, ensuring alignment with business and technical objectives. Collaboration: Work closely with cross-functional teams, including product managers, architects, and engineers, to deliver robust IT solutions that meet business needs. Stakeholder Engagement: Present technical designs, strategies, and outcomes to senior executives and key stakeholders in a clear and concise manner. Quality Assurance: Oversee quality assurance processes to ensure all deliverables meet the highest standards through rigorous testing and peer reviews. Documentation and Best Practices: Develop comprehensive technical documentation, contribute to organizational knowledge, and promote adherence to best practices across the team. Requirements Experience: 10-15 years of IT experience, including substantial experience in leading enterprise application development, delivery, and support. Project Management Expertise: Solid understanding of software development life cycle models, with expert knowledge of both Agile and traditional project management methodologies. Ability to blend these practices effectively to suit the project and business environment. System Integration: Proven success in integrating legacy systems with modern platforms. Cloud Platforms: Experience with cloud platforms like AWS, Azure, or GCP, focusing on serverless and event-driven services. Event Streaming Technologies: Familiarity with tools like Apache Kafka, RabbitMQ, or other event-streaming technologies. Database Experience: Hands-on experience with both relational (SQL) and NoSQL databases. Agile and SCRUM: Prior experience with SCRUM/Agile methodologies in enterprise-level application development projects. CI/CD & DevOps: Exposure to CI/CD pipelines, containerization (Docker), and orchestration tools (Kubernetes). Strong technical capabilities in DevOps, SAFe, and Agile control frameworks. Cloud Computing & Microservices: Experience in executing projects involving cloud computing, APIs, and microservices. Leadership & Mentorship: Proven ability to mentor, develop talent, and motivate teams to achieve optimal performance levels and career development. Stakeholder Management: Strong ability to translate technical details into business insights, and confidently present ideas and strategies to senior stakeholders and executives. Global Presence: Work for one of the largest financial services institutions in the world with operations across 64 countries and territories. Career Growth: Leverage HSBC s opportunities for professional development and career progression. Impactful Work: Play a key role in driving technological innovation and contributing to the future of global financial services. Qualification : At least 10 15 years of IT experience, including exposure to planning, leading, managing enterprise application development, delivery, and support.

Summary Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. As a Windows Client Engineer, you will be responsible for ensuring the smooth operation, security, and performance optimization of our Windows client infrastructure. The ideal candidate will have a deep understanding of Windows operating systems and extensive experience in managing and troubleshooting Windows client systems in a corporate environment. About the Role Responsibilities for this role include, but are not limited to: • Install, configure, and maintain Windows operating systems (Windows 10, Windows 11) across the organization's client devices. • Monitor and manage client systems using centralized management tools such as Tachyon, Intune. • Identify and troubleshoot hardware and software issues, working closely with users to resolve technical problems. • Implement and maintain security measures, including antivirus, firewall, and encryption protocols. • Collaborate with cross-functional teams to implement new software or hardware solutions, ensuring compatibility with Windows client systems. • Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. • Assist in evaluating new technologies and make recommendations for system improvements. • Provide end-user training and support to ensure understanding and effective usage of Windows client systems. Commitment to Diversity & Inclusion: : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. What you’ll bring to the role: • Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). Excellent problem-solving and communication skills. • Proven work experience as a Windows Client Engineer or in a similar role. In-depth knowledge of Windows operating systems & Modern provisioning (Autopilot) • Strong understanding of Active Directory, Group Policy, and system security principles. Experience with centralized management tools such as Microsoft Intune and SCCM. • Proficiency in scripting languages (PowerShell or similar) for automation purposes. Knowledge of network protocols, TCP/IP, DNS, and DHCP. • Ability to work independently and collaboratively in a team environment Industry certifications, such as Microsoft Certifications (MCSA, MCSE), are a plus. Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Qualification : Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). Excellent problem-solving and communication skills.

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management

When you mentor and advise multiple technical teams and move financial technologies forward, it s a big challenge with big impact. You were made for this. As a Senior Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking, you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities. Job responsibilities Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks Be accountable for decisions that influence teams resources, budget, tactical operations, and the execution and implementation of processes and procedures Ensures successful collaboration across teams and stakeholders Identifies and mitigates issues to execute a book of work while escalating issues as necessary Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team Leads teams to deliver engineering results with direct business and customer impacts, on time and on budget. Works has impact to immediate team and impacts additional teams and functions. Partners with product, architecture, and other engineering teams to define scalable and performant technical solutions. Leverages deep technical expertise to design extensible and scalable solutions, and to coach and grow individuals and teams. Ensures team executes work according to compliance standards, SLAs, and business requirements, to meet the objectives of an initiative. Anticipates the needs of broader teams and potential dependencies with other teams. Identifies and mitigates issues to execute a book of work while escalating issues as necessary. Proactively helps maintain high operational excellence standards for our production systems. Encourages development of technological methods and techniques within team. Coaches agility lead and team to effectively leverage Agility practices. Creates a culture of diversity, equity, inclusion, and respect for team members and prioritizes diverse representation. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience leading teams of technologists Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives Experience with hiring, developing, and recognizing talent In-depth knowledge of the services industry and their IT systems Experience leading at least two scrum teams of technologists. Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives. Experience with hiring, developing, and recognizing talent. Requires depth of knowledge and experience in two of the following areas, with developing knowledge in the others. High throughput, low latency micro service development leveraging AWS services such EKS, ECS, Fargate, ELB, etc. High throughput near real time stream processing with services such Kinesis, Flink, ECS, EKS, etc. High volume feature engineering with services such EMR. Experience leveraging trained model artifacts in newer model architectures and approaches such as neural networks, embeddings, multi arm bandits, etc. Prior hands-on coding experience with two or more of Java, Python, SQL. Experience with recommendation and personalization systems is a plus. Preferred qualifications, capabilities, and skills Experience working at code level