IT Innovation Jobs in Hyderabad

Position: IBM Maximo Techno Functional Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets on a single connected worker platform. Our patented, Code-Free platform for SAP and IBM Maximo digitizes and automates traditionally paper-based, labor-intensive processes in maintenance, operations, and supply chain. With real-time visibility and mobile-first apps, we empower front-line workers and back-office teams alike. Global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser rely on us to improve asset uptime, productivity, and safety saving millions annually. Supported by marquee investors Tiger Global Management and Vista Equity Partners, we are committed to innovation, growth, and making a real impact on the industrial workforce worldwide. Role Overview: As an IBM Maximo Techno Functional Consultant, you will engage with plant maintenance leaders to provide expert consulting on process improvements, mobility best practices, and solution adoption. You will lead solution design workshops, deliver value-driven digital transformations, and mentor teams to maximize the impact of Innovapptive s cloud-based SaaS solutions. How You Will Make an Impact: Understand customer Maintenance & Repair Operations, Plant Maintenance processes, and Asset Management integration points, especially in Oil & Gas, Chemicals, Utilities, and Manufacturing. Communicate business benefits and ROI of Innovapptive s solutions to client leadership. Guide customers through process digitization, solution design, and user adoption best practices. Provide and document best-practice solutions and alternatives for business challenges. Mentor Development and Implementation teams on technical designs and configuration. Manage multiple tasks in a fast-paced environment, ensuring high-quality project delivery. What You Bring to the Team: Bachelor s Degree in IT, Computer Engineering, or Computer Science. 5-8 years hands-on IBM Maximo functional solution design experience (requirement gathering, prioritization, documentation, consulting, configuring). 1+ years industry experience in Chemicals, Oil & Gas, or Utilities. 4+ years IBM Maximo Techno Functional implementation experience. Deep knowledge of IBM Maximo EAM, including enterprise asset and work management, spare parts management. Expertise in Maximo Web Application and Anywhere/Mobile. Strong understanding of Maximo modules, object structure, and attributes. Preferred knowledge of Maximo industry solutions (Oil & Gas, Nuclear, Utilities). Proficiency in PLSQL/MSSQL, Maximo 7.x+, BIRT Reporting. Experience troubleshooting Maximo configuration and integration issues. Familiarity with Maximo deployment, license management, patching, API enablement. Knowledge of OpenShift and Linux is a plus. Experience managing small teams (2-4 members) and delivering training. Soft Skills: Strong analytical and problem-solving skills in technical and business contexts. Excellent communication and client engagement abilities. Passionate about innovation, customer success, and digital transformation. Willingness and ability to travel as needed for client and team collaboration. What We Offer: An open, innovative, and collaborative work environment. Entrepreneurial spirit with unlimited growth opportunities. The chance to work with leading global brands on impactful projects. Competitive base salary and bonus structure. Generous vacation and paid time off. Comprehensive medical insurance for family (self, spouse, children, parents/in-laws). Paid maternity and paternity leave. Bi-annual transparent performance reviews. OKR-driven performance and development culture. Access to a wide range of e-learning courses (technical, product, process). Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music, etc.). Innovapptive is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome applicants regardless of race, religion, gender, disability, veteran status, or any legally protected status. Qualification : Bachelors Degree in IT, Computer Engineering, or Computer Science.

Position: Technical Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by uniting front-line workers, back-office teams, and assets on a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize and automate traditionally paper-based maintenance, operations, and supply chain processes for some of the world s largest brands like Shell, UNICEF, and Reckitt Benckiser. Backed by Tiger Global Management and Vista Equity Partners, we re on a mission to empower 350 million industrial workers globally by improving productivity, safety, and operational excellence. Role Overview: We are seeking a Technical Consultant to collaborate closely with customers, product managers, and professional services teams. You will define integration architectures, guide SaaS adoption, and lead the design and implementation of scalable cloud and middleware solutions aligned with customer IT strategies. This role blends architecture, hands-on implementation, and cross-functional collaboration to deliver innovative industrial SaaS integrations. Key Responsibilities: Cloud Architecture & Solution Advisory Engage with customer architects/SMEs to design secure, scalable cloud deployments (AWS mandatory; Azure/GCP optional) Recommend best practices for SaaS adoption, API strategy, middleware, and cloud security Define and enforce architectural standards and governance Integration Solutioning Analyze ERP/CRM systems (SAP PM/MM, Maximo, Salesforce, Oracle) and design middleware integrations (CPI, BTP, MuleSoft, PI/PO, Dell Boomi) Lead integration planning and mapping workshops with clients ETL & Data Flow Enablement Architect ETL pipelines and data transformation rules ensuring clean, secure data flows Implement reliable data ingestion via APIs, OData, REST, SOAP, and event-driven methods Security, IAM & Compliance Implement best practices for data security including OAuth 2.0, OpenID, TLS/SSL, encryption (AES, RSA) Support identity federation (SSO, MFA, Azure AD, Okta) Ensure compliance with GDPR, CCPA, and other data privacy regulations Monitor security logs and support incident response Deployment & Customer Support Support solution deployment and post-go-live activities ensuring stability and performance Guide clients through testing, rollout, and knowledge transfer Collaboration & Enablement Serve as liaison between customers, product engineering, and delivery teams Provide enablement and training for client IT teams What You Bring: Bachelor s degree in Computer Science, IT, or related field 5-8 years experience in Enterprise SaaS Integration and Cloud Architecture Experience integrating SaaS with ERP/CRM systems (SAP PM/MM, Maximo, Oracle, Salesforce) Expertise in REST/OData/SOAP web services, middleware (CPI/BTP/MuleSoft/ESB), and scripting Hands-on experience with AWS (mandatory), Azure or GCP Strong knowledge of networking/security protocols (HTTPS, IPsec, TLS), IAM (SSO, MFA), API management Familiarity with integration/security tools (Postman, Swagger, Wireshark, Fiddler) Knowledge of encryption, data privacy laws, and secure API endpoint management Bonus: SAP backend experience, SMP SDK, SAP HANA, TOGAF certification, mobile field ops solutions, Connected Worker tech Startup mindset: adaptable, proactive, results-driven Soft Skills: Strong problem-solving and analytical thinking Excellent communication and client-facing skills Passion for innovation, customer success, and digital transformation Willingness to travel to client sites as needed Work with a highly innovative team and cutting-edge technology Grow your career in a fast-paced, entrepreneurial environment Collaborate with global brands on impactful projects Competitive salary and comprehensive benefits including medical insurance for family, paid parental leave, and generous PTO Continuous learning and development opportunities Inclusive and diverse workplace culture Innovapptive does not accept unsolicited resumes from recruitment firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics under applicable laws. Qualification : Bachelors degree in Computer Science, IT, or related field.

Job Title: Presales Engineer Location: Hyderabad, India About the Role As a Presales Engineer at Kanerika, you will play a pivotal role in crafting compelling solutions that resonate with clients and drive business success. You'll collaborate closely with sales, delivery, and solutioning teams to respond to client opportunities with precision, agility, and strategic insight. Key Responsibilities Customer Engagement & Soft Skills Communicate effectively with stakeholders at all levels, including C-level executives. Build strong, trust-based relationships to facilitate smooth project execution. Ask insightful questions to uncover hidden client needs and context. Leverage collaboration tools such as MS Teams, OneDrive, calendars, and proposal templates efficiently. Deliver compelling presentations tailored to the audience, emphasizing value and fit. Support negotiation efforts related to resources, estimates, and timelines. Agility & Responsiveness Lead bid kickoffs with speed and precision, aligning the right internal teams. Maintain strict adherence to bid timelines and planning processes. Ensure timely follow-ups and reminders throughout the bid lifecycle. Demonstrate proactive risk identification and early deliverable planning, such as mock-ups and early win themes. Delivery Quality & Process Compliance Ensure consistently high-quality, well-articulated language across proposals. Customize document structures based on standard templates or RFP-specific requirements. Guarantee completeness and accuracy of functional, technical, and creative proposal content. Comply with internal processes and maintain a knowledge repository. Produce visually polished documents with consistent formatting and adherence to brand or client standards. Strategic Intelligence & Value Addition Provide the bid team with valuable insights on client industries, competition, and potential budgets. Identify and empathize with underlying customer challenges. Weave win themes throughout proposals and craft compelling executive summaries. Validate proposed solutions and estimates critically and constructively. Ensure the executive summary is factually accurate and strategically impactful from the outset. Leveraging Organizational Expertise Curate and include relevant case studies aligned with the client s context. Engage the best internal experts based on opportunity specifics. Apply learnings from previous presales efforts to enhance new deliverables. Collaborate with support functions such as Legal, HR, and Information Security when needed. Qualifications & Requirements Must-Have MBA from a reputed institute. Minimum 3 years of experience in IT Presales. Soft Skills Excellent written and verbal communication. Strong presentation and interpersonal skills. Adaptable, diligent, and collaborative work ethic. Technical Skills Solid understanding of presales methodologies and lifecycle. Foundational knowledge of business analytics and AI concepts. High levels of emotional and intellectual intelligence (EQ & IQ). Culture & Perks Open Door Policy: Transparent communication across all levels. Open Office Environment: Encourages collaboration and innovation. Flexible Working Hours: Empowering work-life balance. Employee Referral Program: Incentives for bringing in top talent.

Job Title: Business Analyst Job Category: IT Job Type: Full Time Experience: 5+ Years Location: Hyderabad (Onsite) Job Overview We are looking for a motivated and detail-oriented Business Analyst to join our team. You will play a key role in gathering and analyzing requirements, coordinating with stakeholders, and ensuring project delivery in line with agile methodologies. Your ability to communicate clearly and manage project documentation will be critical for the success of our software development initiatives. Key Responsibilities Requirement Analysis & Documentation Gather and analyze business requirements from stakeholders, users, and customers. Prepare clear and comprehensive Business Requirement Documents (BRD) and Functional Specification Documents (FSD). Project Planning & Execution Define project scope and objectives, ensuring technical feasibility. Develop detailed project plans and track delivery timelines within scope and budget. Participate actively in sprint planning, daily stand-ups, demos, and retrospectives. Stakeholder Communication Maintain proactive communication with stakeholders, internal teams, and clients. Document customer feedback and manage expectations throughout the project lifecycle. Product Design & Development Support Design solution prototypes and UI mockups adhering to company standards. Prioritize features, enhancements, and bug fixes based on business impact. Market & Product Research Conduct research to identify market trends and improvement opportunities. Present actionable insights and innovation strategies to stakeholders. Training & Support Lead knowledge-sharing sessions and onboarding for new and junior team members. Identify customer issues and suggest practical solutions or workarounds. Required Qualifications MBA or Engineering degree in Computer Science or related field. Proven experience in business analysis within a software development environment. Strong understanding of Agile and Scrum methodologies. Excellent verbal and written communication skills. Ability to organize and manage multiple tasks with strong attention to detail. Preferred Qualifications PMP or Scrum Certification. Experience with requirement management tools and platforms. Exposure to client-facing roles and enterprise software solutions.

Operations Program Manager Customer Success (Hyderabad, India) Full-Time | Program & Business Operations | Salesforce Empower Operational Excellence. Drive Strategic Initiatives. Elevate Customer Success. Join Salesforce, the global leader in customer relationship management (CRM), as an Operations Program Manager and play a key role in shaping and executing global delivery programs that drive efficiency, scalability, and customer value. In this high-impact role, you ll be at the heart of business operations leading cross-functional initiatives, aligning with strategic goals, and ensuring operational excellence across the Professional Services Global Delivery Center (GDC). If you're a strategic thinker, a data-driven decision maker, and a collaborative leader with a strong foundation in business operations and program management, we want to hear from you. Location: Hyderabad or Bangalore, India Department: Customer Success / Professional Services Key Responsibilities Lead and manage strategic programs across Global Delivery Center (GDC) to support business growth, operational efficiency, and partner enablement Collaborate closely with stakeholders, sponsors, and cross-functional teams to define program scope, timelines, resources, and deliverables Plan and manage partner resource allocation for Cloud Practices, ensuring partner program objectives and KPIs are met Drive data-informed decisions through reporting, analytics, and insight generation to improve GDC performance Develop high-quality executive-level presentations to communicate program status, insights, and strategic direction Identify risks and dependencies early, implement mitigation strategies, and provide regular updates to senior leadership Continuously improve and optimize operational processes, ensuring program scalability and delivery excellence Coordinate with vendors and manage subcontractor-related program initiatives Advocate and support Agile/Scrum-based delivery models for improved cross-functional collaboration and execution Required Qualifications 10+ years of total experience in IT or related fields, with 5+ years in program management and business operations Strong hands-on experience managing business operations programs across multiple geographies or global delivery models Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights Proven track record of successfully managing strategic initiatives with multiple stakeholders and cross-functional teams Advanced knowledge of Microsoft Excel for data analysis, modeling, and visualization Skilled in CRM tools experience with Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, or NetSuite is a plus Familiarity with project management tools such as JIRA, MS Project, or similar platforms Strong communication and stakeholder engagement skills, including experience working with executive leadership Experience in driving continuous improvement and process optimization within business operations Preferred Qualifications Understanding of Agile methodologies and Scrum practices; experience as or with a Scrum Master is an advantage Experience managing external vendors or subcontractor programs PMP or Agile certification is a plus At Salesforce, we re on a mission to help businesses transform through innovation, customer success, and operational excellence. As part of our Customer Success organization, you ll be empowered to make a real impact, work with cutting-edge tools, and join a culture of collaboration, purpose, and continuous growth. Enjoy world-class benefits, including: Comprehensive well-being and healthcare coverage Generous parental leave, adoption and fertility support Ongoing enablement via Trailhead and leadership coaching Opportunities to give back through Salesforce s 1:1:1 philanthropy model Be a part of the team driving customer success at scale. Apply now to build a better tomorrow.

Accountant / Senior Accountant Prepaid Accounting Finance | Hyderabad, India | Full-Time Join Salesforce s Controllership SSC Team and Drive Compliance & Accounting Excellence At Salesforce, our Controllership Shared Services Center (SSC) thrives in a dynamic, fast-paced environment where collaboration and attention to detail are key. We re seeking an experienced Accountant / Senior Accountant to support the Compensation & Benefits Compliance and Accounting functions, working closely with finance, payroll, tax, and HR teams. About the Role As part of the Compensation & Benefits Compliance team, you will ensure Salesforce adheres to local employee/employer tax laws related to compensation and benefits across international regions. Your expertise will help mitigate risks and keep internal stakeholders informed of legislative changes. You will also manage key prepaid accounting activities handling monthly journal entries, reconciliations, and reporting ensuring financial accuracy and timely close processes. Key Responsibilities Compensation & Benefits Compliance (70%) Support the annual update of C&B playbooks covering international tax legislation Coordinate with consultants (Big 4 firms) to review and update compliance materials Prepare quarterly/annual rate and matrix updates Collaborate cross-functionally to communicate compliance changes Support legislative monitoring and disseminate updates to stakeholders Maintain process documentation and assist with system upgrades Contribute to periodic newsletters and ad-hoc projects Prepaid Accounting & Financial Close (30%) Execute monthly close activities, including journal entries and account reconciliations Analyze and prepare accounting entries for complex financial transactions Coordinate with process owners to ensure deadlines are met and communicate changes Required Skills & Experience 3 to 5 years of experience in employment tax, payroll compliance, or related accounting roles Strong analytical skills, attention to detail, and deadline-oriented work ethic Experience working with Big 4 firms is a plus Bachelor s or Master s degree in Law, Taxation, Accounting, Finance, or equivalent Semi-qualified Chartered Accountant or equivalent with exposure to employee taxation preferred Excellent English communication skills; additional European or APJ languages a bonus Solid understanding of payroll compliance, finance, and accounting processes Proficient IT skills; familiarity with Tableau, Excel, Slack, Oracle, Workday desirable Strong organizational and multitasking abilities Self-motivated and adaptable to a fast-paced environment Passion for process improvement, automation, and documentation Work within a globally recognized company committed to innovation and diversity Collaborative environment with cross-functional teams Comprehensive benefits and career development opportunities Qualification : Bachelors or Masters degree in Law, Taxation, Accounting, Finance, or equivalent

Logistics Asset Manager Location: Hyderabad, India Full Time Company: Meta Meta s Enterprise Operations Supply Chain is focused on delivering integrated, scalable, and robust services to meet internal IT needs while supporting an expanding product and service portfolio. We are seeking an experienced Logistics Asset Manager to lead the end-to-end lifecycle of asset and inventory management, process automation, and regional service integration for logistics operations in India. This full-time role is based in Hyderabad and requires less than 20% travel. Key Responsibilities: Lead ideation and development of scalable logistics processes to support Meta s evolving internal products and services. Own and manage asset lifecycle operations and inventory management systems across supported business streams. Serve as a regional/country-specific IT logistics service owner, overseeing operations, governance, health & safety compliance, and continuous improvement. Drive service integration for new business streams and define operational success metrics. Maximize supply chain efficiency through automation and process innovation in a fast-evolving environment. Ensure compliance with internal audit, trade regulations, tax, and accounting procedures. Establish and maintain relationships with suppliers, partners, and internal stakeholders. Collaborate cross-functionally across departments and geographies to standardize and optimize asset management services. Provide operational insight and recommendations to minimize risk and improve service levels. Minimum Qualifications: 3+ years of experience in supply chain operations, logistics, or asset management. Hands-on experience with enterprise inventory management and ticketing systems. Experience in forward and reverse logistics with regionally or globally dispersed teams. Strong process improvement and customer SLA management capabilities. Bachelor s degree or equivalent experience in logistics, operations, or a related field. Proven communication skills to convey new concepts to cross-functional stakeholders. Problem-solving mindset with experience managing ambiguity and delivering results. Preferred Qualifications: Knowledge of compliance, financial, and secure supply chain frameworks. Data-driven mindset with experience in operational metrics and KPI evaluation. Background in IT hardware asset management. Experience working in dynamic, fast-paced environments with changing priorities. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to WhatsApp and Messenger, we empower billions around the world. Now, we're advancing toward immersive experiences such as AR and VR to build the next evolution in social technology. Come help shape the future beyond the screen. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or other legally protected status. Qualification : Bachelors degree or equivalent experience in logistics, operations, or a related field.

Business Operations Analyst IT Managed Services Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, Milestone has supported enterprise clients with IT transformation, innovation, and operational agility. We specialize in solutions like Application Services, Digital Product Engineering, AI/Automation, and ServiceNow. With over 3,000 employees, Milestone continues to drive industry-leading innovation through a people-first approach and collaborative work culture. Job Overview Milestone India is seeking a talented and dynamic Business Operations Analyst to join the Business Operations team. The role involves supporting Onshore Service Delivery Executives (SDMs) and Managers globally. You will analyze data, identify business opportunities, and improve operational efficiency. This position requires excellent attention to detail and the ability to work with multiple stakeholders. How You Will Make an Impact Review Business Policies & Processes: Analyze data and business information to identify opportunities for improvement and optimize operations. Financial Performance Reporting: Generate dashboards/reports on costs vs revenue for key customers. Identify cost-saving initiatives, billing leakages, and profitability opportunities. Cross-functional Collaboration: Work closely with executive management, delivery, sales, and finance teams to achieve company goals. Timecard Administration: Ensure accurate recording and billing of hours across multiple programs. Billing Analysis: Provide billing recaps and analysis for the delivery team to take corrective actions. Template Standardization: Standardize reporting templates for CSAT, QBRs, MBRs, and other KPIs. Customer NPS Reporting: Track and follow-up on customer NPS scores and provide reporting insights. SLA/KPI Reporting: Report on project SLAs, KPIs, and CPI index to measure performance. Process Automation & Centralization: Identify opportunities to centralize mundane tasks, automate processes, and reduce human errors. Vendor Feedback: Provide periodic feedback based on data and SLAs to improve efficiency and reduce costs. Financial Data Presentation: Present financial insights to key customers and internal stakeholders. Strategic Financial Planning: Experience in finance management, operations, budgeting, cost control, and M&A. Customer Billing: Centralize and validate billing accuracy across clients and vendors. Contract Management: Track SOW/CR renewals and ensure timely amendments and follow-up with stakeholders. Resource Tracking: Ensure resources are properly billed from day-1, tracking hires, terminations, and role movements. Adhoc Project Support: Handle new projects, assess, plan, and execute with support from the Team Lead. What You Will Need to Succeed Experience: At least 5-7 years in a Business Operations Analyst role, with 7-9 years of hands-on IT experience. Self-driven: Ability to work independently with minimal supervision. Analytical Skills: Strong analytical and organizational skills to enhance business performance and improve processes. Reporting Skills: Ability to generate insightful reports and present data to management and customers. Financial Acumen: Knowledge of finance and delivery to improve profitability and reduce delivery costs. Advanced Excel Skills: Strong proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Workday). Collaboration: Proven ability to build positive, constructive relationships with superiors, peers, and stakeholders. Agility: Willingness to stretch and contribute as needed. Exceptional Communication: Excellent verbal and written communication skills to interface with various teams. At Milestone, we believe in providing a collaborative, inclusive environment where employees are empowered to reach their full potential. By working at Milestone, you will have the opportunity to contribute to transformational IT solutions, enhance your skill set, and work with cutting-edge technologies.

Data Analyst/BI Developer Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes, including digital transformation, innovation, and operational agility. With a culture focused on building an employee-first, performance-based environment, Milestone has a history of supporting category-defining enterprise clients. We provide solutions in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. For over 25 years, Milestone has been at the forefront of transforming the IT industry, applying best practices to deliver both short-term and long-term value to clients. By utilizing Intelligent Automation, we help businesses accelerate their IT transformation while improving operational efficiency. With a team of over 3,000 employees serving 200+ companies worldwide, we are committed to delivering innovation and improving productivity in business operations. Job Overview Milestone is seeking a talented and dynamic Data Analyst/BI Developer to join our team. This role involves developing and maintaining interactive dashboards and reports, optimizing SQL queries, and designing data models to support business needs. The ideal candidate will have a strong background in Tableau, SQL, and Power Apps, and will be responsible for transforming business requirements into technical solutions while ensuring data quality and integrity. Responsibilities: Develop and maintain interactive dashboards and reports using Tableau (strong experience required). Write and optimize SQL queries to extract, transform, and load (ETL) data from various sources. Design and implement data models and databases to support business needs. Work with cross-functional teams to understand business requirements and translate them into technical solutions. Create and manage Power Apps to automate workflows and improve business processes. Perform data validation to ensure data quality and integrity. Provide training and support to end-users on data tools and applications. Stay updated with the latest trends and best practices in data analytics and visualization. Qualifications: Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. 7+ years of proven experience with Tableau for data visualization. 5+ years of strong proficiency in MS SQL Server and experience with relational databases. 2+ years of experience with Power Apps for creating business applications. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with other data tools and technologies is a plus. At Milestone, we empower our employees to achieve their full potential in a collaborative and inclusive environment. As a Data Analyst/BI Developer, you will have the opportunity to work on innovative data solutions, enhance business decision-making, and drive meaningful change. Join us and be part of a dynamic team that is revolutionizing the way IT is deployed worldwide. Qualification : Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.

IT Support Specialist L2 Location: Hyderabad, India Location Type: Onsite Job ID: 9853 Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, Milestone has supported category-defining enterprise clients, helping them grow ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone focuses on building an employee-first, performance-based culture and continues to revolutionize IT deployment with cutting-edge technology solutions. With over 3,000 employees across the globe, Milestone delivers industry-leading innovation and applies continuous service improvement to provide long-term value to clients. Job Overview As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that disrupts their day-to-day activities. We are looking for someone who is a quick thinker, resourceful, and can quickly locate solutions to problems. You must have experience working at a phone/chat-based technical support desk or at a walk-up support station. Responsibilities: Provide technical support for employees both in-person at the office and online (via email, Slack, and tickets). Image Mac, Windows, and Linux computers and configure them for employees. Collaborate with IT departments and the IT Support team to troubleshoot network connectivity issues, test Audio/Visual (AV) equipment, and manage inventory. Perform small project-based work to enhance IT systems and other related technologies. Train employees on new applications, hardware, and IT systems to improve their technical proficiency. Skills & Qualifications: Education: Bachelor s graduate in any stream. Experience: Minimum of 2+ years of IT industry experience. Technical Skills: VOIP administration experience, experience troubleshooting Chrome OS, command-line Unix experience, understanding of A/V concepts, experience with GSuite tools (GMail, Google Docs, Google Calendar). Communication Skills: Exceptional verbal and written communication skills with an emphasis on clarity, conciseness, and a friendly approach. Knowledge Expansion: A history of expanding knowledge through self-taught technical training or formal certifications. End-User Support: Experience providing support for MacOS, Chrome OS, and Windows operating systems. Problem-Solving: Strong troubleshooting skills with an intuitive approach to solving technical issues. Networking Knowledge: A strong understanding of connecting computers to networks, particularly over Wi-Fi and VPN. Physical Requirements: Ability to lift 50+ lbs of computer equipment and hardware, use ladders, and employ hand tools when necessary. Flexibility: Ability to work on weekends as needed. At Milestone, we believe in fostering a collaborative and inclusive work environment that supports employees in achieving their professional goals. As part of our team, you will have the opportunity to grow and contribute to innovative IT solutions that drive success for our clients worldwide. Qualification : Bachelors graduate in any stream.

Lead Network Administrator Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. Milestone has a 25-year history of supporting category-defining enterprise clients that lead the market. We specialize in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. At Milestone, our culture is focused on employee empowerment, fostering collaboration, and supporting our team in achieving their full potential. We deliver both short-term and long-term value to our clients through innovative IT solutions and apply continuous service improvement to drive transformational benefits. With over 3,000 employees and 200+ clients worldwide, Milestone is committed to revolutionizing the way IT is deployed. Job Overview As a Lead Network Administrator, you will be responsible for supporting a customer by managing and administering their network infrastructure. This role involves the installation, management, and troubleshooting of networks and systems in alignment with the company's goals. You will ensure the security of systems, resolve network and system issues, and ensure users have authorized access and proper usage of network services. Responsibilities: Implement, manage, and solve infrastructure issues while providing technical advice to management. Lead, coach, and develop a team of Network Administrators, including hiring, retention, and performance management. Identify bottlenecks in team performance, guide engineers on technical and process improvements. Demonstrate excellent client management skills, handling major incidents, troubleshooting bridges, and meeting demanding SLA requirements. Draft monthly service reports for incident, change, and problem management areas. Create and implement Go-To-Green plans, focusing on actionability and results. Manage customer issues involving technical, process, and people management, ensuring dynamic resolution. What You Will Need to Succeed: 10+ years of related work experience in network administration. Experience managing a team of 3-4 network administrators. Expertise in the administration and maintenance of Cisco Layer 3 Ethernet switches. Extensive experience configuring and managing Cisco and Juniper switches. Expertise in configuring and troubleshooting Palo Alto networks and firewalls. Proficient in VPN and Site-to-Site connections, managing connectivity issues, and handling ISPs. Deep knowledge of LAN and WAN technologies, including TCP/IP, VLAN, VTP, RIP, STP, EIGRP, OSPF, IKE/IPSec VPNs, NAT, PAT, EVPN, and VXLAN. Experience configuring, planning, installing, maintaining, and optimizing network systems and applications. Ability to create network diagrams and "as-built" documents. Experience in using vulnerability assessment tools and remediating detected vulnerabilities. Proficient in network log capturing and analysis using tools such as Wireshark and SolarWinds. Ensure adherence to customer and SLA commitments, monitor ticket response times, and take actions to meet team targets. Collaborate and share knowledge with engineers and analysts. Experience with load balancers is a plus. Experience in infrastructure automation and using next-gen Palo Alto firewalls, IPSEC and SSL VPN technologies, and GlobalProtect is preferred. At Milestone, we offer a collaborative, inclusive environment that supports you in growing your career and achieving professional success. As a member of our team, you will have the opportunity to drive innovation, enhance IT systems, and make a significant impact on the success of our clients globally.

Job Opening: Squad Lead SAP OTC - eCommerce Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we strive to achieve new milestones in global healthcare. In this role, you'll work with cutting-edge technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle some of the world's greatest health threats through innovation and execution excellence! Be a leader who uses data, analytics, and insights to drive decision-making and improve the customer journey. As part of our global Technology Centers, you ll collaborate with cross-functional teams to deliver business solutions that make a difference in global healthcare. Role Overview As the SAP OTC (Order to Cash) - eCommerce Technical Squad Lead for Animal Health IT, you will be responsible for managing the eCommerce local squad and delivering eCommerce solutions. This includes collaborating with global teams to design, implement, and optimize SAP solutions that enhance business operations and the customer experience. The ideal candidate will have strong experience in SAP eCommerce platforms and a proven track record in delivering successful projects. What You ll Do Collaborate with Global Business Process Lead on eCommerce and commercial stakeholders to ensure integration of eCommerce processes across the organization. Define technical solutions for SAP Commerce Cloud and the broader ecosystem. Support SAP Commerce Cloud development and manage daily operations within the eCommerce local squad. Provide technical guidance to development teams and other functional team members. Translate business requirements into technical specifications and design solutions. Ensure data accuracy and integrity across applications within the ecosystem. Troubleshoot and resolve complex issues related to eCommerce processes. Stay updated on industry trends, SAP advancements, and emerging eCommerce technologies. What You Need Bachelor s degree in Information Technology, Business Administration, or a related field. Minimum of 8-10 years of experience in SAP Commerce/Hybris with expertise in eCommerce, CMS, and Supply Chain applications implementations. 3-4 full life cycle implementations in SAP Commerce/Hybris (B2C and B2B platforms). Experience in SAP Commerce/Hybris eCommerce modules: cart, personalization, catalog, promotions, checkout, order management, and customer service. Strong understanding of Agile and Scrum methodologies. Knowledge of software engineering principles like design patterns, scalability, security, and performance optimization. Excellent project management skills with a track record of delivering projects on time and within budget. Strong analytical and problem-solving skills for troubleshooting complex issues. Excellent communication and interpersonal skills for collaborating with cross-functional teams. Experience with Spartacus (a nice-to-have) for front-end solutions in SAP Commerce. SAP certification in OTC or related modules is a plus. Join a global healthcare company that is making a real difference in patients' lives. Work on innovative health solutions for the world s most challenging diseases. Be part of a company that is evolving and always looking for new ideas and improvements. Collaborate with diverse teams and drive innovative solutions that have a meaningful impact. We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada, and MSD everywhere else. For more than a century, we ve been inventing for life, bringing forward medicines and vaccines for the world s most challenging diseases. Our company continues to be at the forefront of research, delivering innovative health solutions to advance the prevention and treatment of diseases that threaten people and animals globally. What We Look For Imagine waking up every morning knowing your work is saving and improving lives around the world. If you are intellectually curious, passionate about using your creativity and technical expertise to make a global impact, we want to hear from you. Join us and help us continue to bring hope to people fighting some of the most challenging diseases of our time. Qualification : Bachelors degree in Information Technology, Business Administration, or a related field.

Job Opening: Senior Manager, Testing Tools Lead Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we are dedicated to achieving new milestones in global healthcare. Our organization thrives on digital technology and data-backed approaches, supporting a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle the world's greatest health threats through innovation, execution excellence, and data-driven insights! Our technology centers are crucial to supporting our business and strategy. Globally distributed, these centers focus on delivering business solutions and enabling our digital transformation journey. Each IT division is represented at these centers, and we prioritize growth, well-being, and collaboration across teams to achieve success. Role Overview The Senior Manager, Testing Tools Lead is responsible for overseeing the implementation, maintenance, and management of software testing tools within the Enterprise IT organization. This role requires technical expertise, project management skills, and strong communication abilities. You will act as the primary liaison with the central quality engineering team and drive improvements in software testing processes and tools. What You ll Do Identify and evaluate testing tools based on project needs and organizational requirements. Lead the implementation of new testing tools and integrate them with existing systems and processes. Collaborate with and mentor testers and QA engineers, providing guidance and expertise. Organize training sessions for team members to ensure proficiency with testing tools. Review current testing processes and tools, identifying areas for improvement. Ensure continuous improvement by reviewing and updating testing SOPs and best practices. Develop and implement best practices for testing methodologies and high-quality deliverables. Oversee training on tools and standards for testing. Work closely with development teams to understand testing requirements and align strategies. Ensure effective communication between testing teams and other departments for cohesive project delivery. Maintain testing tools to ensure they are up-to-date and functioning properly. Provide technical support and troubleshooting for testing tools. Establish metrics to measure the effectiveness of testing and tool performance. Prepare and present reports on testing progress, tool usage, and quality assurance outcomes. Collaborate with the COE Lead to standardize testing methodologies for SAP products and enterprise technologies. What You Need Bachelor s or Master s degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field. 5+ years of experience in software testing with a focus on tools and automation. Proficiency in testing tools (e.g., Selenium, JIRA, QTP, LoadRunner) and scripting languages (e.g., Python, Java, JavaScript). Experience with automated testing frameworks and CI/CD pipelines. Strong project management skills with the ability to prioritize tasks and manage timelines effectively. Familiarity with agile methodologies and SDLC processes in the pharmaceutical industry. Ability to analyze complex problems and develop effective solutions. Excellent attention to detail and a proactive approach to identifying and resolving issues. Strong verbal and written communication skills to relay technical information to non-technical stakeholders. Strong interpersonal skills to lead and collaborate with diverse teams. Desired SAP Knowledge: understanding of SAP functionalities, modules, and integrations like Concur, Ariba, Fieldglass, and MDG. Experience with service virtualization techniques and always-on testing strategies. Certifications in QA, project management, or testing (e.g., ISTQB, CSM, PMP) are a plus. Join a global company that makes a difference in patients' lives and drives health innovations. Work on transformative healthcare solutions for some of the world s most challenging diseases. Be part of a constantly evolving team that thrives on collaboration and innovation. Work with a diverse group of professionals and contribute to global progress in healthcare. We are known as Merck & Co., Inc., Rahway, New Jersey, USA, in the United States and Canada, and MSD everywhere else. For over a century, we ve been inventing for life, advancing medicines and vaccines for the world s most challenging diseases. Today, we continue to lead research to deliver innovative health solutions for the prevention and treatment of diseases threatening people and animals around the world. What We Look For If you are intellectually curious and passionate about making a global impact, join us. Here, you can leverage your creativity, technical expertise, and scientific knowledge to help save and improve lives. Our team is always evolving, and we invite you to be part of this journey to bring hope to those battling the world's most challenging diseases. Qualification : Bachelors or Masters degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field.

Job Title: Azure DevSecOps Engineer Experience: 5-8 Years Location: Hyderabad About Us: We are a leading technology solutions provider focused on delivering secure, scalable, and innovative cloud solutions. As part of our expansion, we are looking for an experienced Azure DevSecOps Engineer to join our dynamic team. If you have expertise in Azure cloud services, security practices, and DevSecOps automation, we would love to have you onboard! Responsibilities: Cloud Services: Work extensively with Azure cloud services such as IAAS and PAAS, as well as Azure Data Bricks and Azure Data Factory (ADF) for managing data pipelines and analytics workflows. Ensure the security and scalability of cloud services and platforms. Azure Security & Policies: Manage Azure Active Directory (Azure AD) configurations and user access. Implement and maintain Azure Policies to enforce governance and compliance across Azure resources. Ensure secure management of cloud resources using industry-standard security practices. Networking & Monitoring: Work on Azure networking components and security, including network security groups, virtual networks, and firewalls. Configure and monitor Azure Monitoring and third-party monitoring tools to track and report performance, security, and availability metrics of cloud infrastructure. DevSecOps Automation: Implement Azure DevOps pipelines (YAML pipelines) for continuous integration and continuous deployment (CI/CD). Automate Infrastructure as Code (IAC) using Terraform or Bicep to provision and manage Azure resources in a scalable and efficient manner. Collaboration & Documentation: Work closely with cross-functional teams to ensure secure, automated, and reliable cloud infrastructure deployments. Provide documentation for cloud infrastructure, automation processes, and security procedures to maintain standard operating practices. Requirements: Experience: Total 5-7 years of experience in IT infrastructure and cloud technologies, with at least 2-3 years of hands-on experience in Azure cloud services, specifically IAAS, PAAS, Azure Data Bricks, and Azure Data Factory (ADF). Technical Skills: Expertise in Azure AD, Azure Policies, and Azure Networking and Security. Strong experience with Azure Monitoring and third-party monitoring tools for cloud infrastructure. Proficient in Azure DevOps and YAML pipelines for CI/CD automation. Hands-on experience with Infrastructure as Code (IAC) tools like Terraform or Bicep to automate cloud resource provisioning. Soft Skills: Excellent communication and collaboration skills to work with cross-functional teams and clients. Ability to troubleshoot and resolve complex cloud infrastructure issues. Strong problem-solving and analytical skills, with a focus on security in cloud infrastructure. Innovative Environment: Work with cutting-edge cloud technologies in a forward-thinking, fast-paced environment. Growth Opportunities: Enjoy continuous learning and career development through training and certifications. Collaborative Culture: Join a team of talented professionals committed to innovation and quality. Competitive Compensation & Benefits: Receive a competitive salary and comprehensive benefits package. Apply Today! If you're an experienced Azure DevSecOps Engineer with a passion for cloud security, automation, and DevOps, we invite you to apply and be part of our growing team!

Title: Senior Software Engineer Experience: 4-7 Years Skills: Strong C#, VB.NET, RPA (UiPath, Automation Anywhere, or Blue Prism) Location: Hyderabad Description & Requirements: Infor LN is an advanced Enterprise Resource Planning (ERP) software which is explicitly designed to cater to the business needs of the manufacturers. It facilitates quick and cost-effective integration across various supply chains. Requirement: Proficiency in .NET programming languages (C#, VB.NET) and frameworks. Knowledge of any RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Essential Duties: Implement, configure, and deploy Infor s automation solutions. Ensure best practices are followed in delivering quality solutions to customers. Design and develop customizations, integrations, and workflows by applying product knowledge and leveraging Infor OS platform. Collaborate with customers, project stakeholders, and product development to resolve technical issues and limitations encountered in the product, environment, and/or custom solutions developed. Provide timely and high-quality specifications, estimates, development, and testing of integrations to support implementation projects. Offer technical input to Business Consultants/System Architects in designing and specifying integrations. Enable / mentor less experienced colleagues. Stay updated with new Infor technologies and best practices to support customers. Provide support to the Infor support organization in the integration sphere when required. Broaden knowledge into other technical areas such as Extensibility and Mongoose. Carry out coding in line with Infor standards. Identify and develop innovative automation use cases. Develop POC s to validate proposed solutions. Contribute to Infor s enterprise automation and cloud innovation efforts. Basic Qualifications: Minimum 4 years of experience in ERP solutions. Ability to lead technical or functional workstreams on projects with high levels of complexity. Proven track record of working with global customers on large RPA projects. Ability to engage with customers and understand their requirements. Strong understanding of ERP / enterprise applications, business processes and automation. Experience working in software product companies. Excellent communication and problem-solving skills. Ability to work independently and collaboratively. Bachelor s or master s degree in computer science or related field. Preferred Qualifications: Prior experience in Infor Cloud Suites, Infor OS, RPA or AI would be an advantage. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Qualification : Bachelors or masters degree in computer science or related field.

Data Consultant - Data Governance (Ataccama) - Hyderabad Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities Collaborate with stakeholders to gather requirements and design data quality, data governance, and master data management solutions using Ataccama. Responsible for design and implement data matching and deduplication strategies using Ataccama Data Matching. Responsible for developing and maintain data quality rules, data profiling, and data cleansing processes within Ataccama Data Quality Center. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 plus years of experience. Experience in the optimization of Ataccama data management solutions. Develop and maintain data quality rules, data profiling, and data cleansing processes within Ataccama Data Quality Center. Design and implement data matching and deduplication strategies using Ataccama Data Matching. Preferred Technical and Professional Experience Utilize Ataccama Data Catalog for metadata management, data lineage tracking, and data discovery. Provide expertise in integrating Ataccama with other data management tools and platforms within the organization's ecosystem. Collaborate with stakeholders to gather requirements and design data quality, data governance, and master data management solutions using Ataccama. ABOUT BUSINESS UNIT IBM Consulting is IBM s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you ll be able to learn and develop yourself and your career, you ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. ABOUT IBM IBM s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. OTHER RELEVANT JOB DETAILS Job Title: Data Consultant-Data Governance Job ID: 16790 City / Township / Village: Hyderabad State / Province: Telangana Country: India Work arrangement: Hybrid Area of work: Consulting Employment type: Regular Position type: Entry Level Travel required: Up to 20% or 1 day a week Company: (0063) IBM India Private Limited Shift: General (daytime) Is this role a commissionable/sales incentive based position? No Qualification : BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Technical Support Engineer - CloudExtend Location: Hyderabad, India. At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way. Your Role You will join us at Celigo s CloudExtend team whose mission is to supercharge enterprise user productivity. CloudExtend products uniquely meld best-of-breed enterprise systems with ubiquitous consumer applications with a strong focus on user experience and deep insightful integration. You will play a significant role in redefining how businesses from Fortune 500s to small boutiques experience and interact with cloud systems such as NetSuite, Salesforce.com, Google, Microsoft 365, Slack, and more. Key Responsibilities: Technical Support & Troubleshooting: Provide front-line technical support to users, diagnose and resolve software issues, and ensure the timely resolution of problems. Bug Fixing & Issue Resolution: Assist in identifying, reporting, and fixing application bugs using technologies such as .NET, MongoDB, Angular, and JavaScript. System Monitoring & Performance: Monitor system performance, track and address issues in production environments, and ensure smooth software operations. Collaboration: Work closely with development teams to understand new features and assist with deployment and troubleshooting. Documentation: Create and maintain technical documentation for troubleshooting procedures, deployment steps, and issue resolution. Continuous Learning: Stay up-to-date with industry best practices, emerging technologies, and software trends to continuously improve technical skills. Skills Required: Technical Skills: AWS: Basic experience with AWS EC2, S3, Lambda, ECR, CDK and CodePipeline for deploying and maintaining applications. .NET: Familiarity with C#, .NET Core, and Web API development, with the ability to troubleshoot and resolve issues in .NET applications. MongoDB: Basic knowledge of MongoDB, including querying, troubleshooting performance issues, and basic database management. Angular: Hands-on experience with Angular for building and troubleshooting web applications, including data binding and component architecture. JavaScript: Proficiency in JavaScript, including understanding of asynchronous programming, error handling, and debugging. Additional Skills: Familiarity with version control tools such as Git for code management and collaboration. Basic knowledge of AWS CloudWatch or other logging/monitoring tools to troubleshoot and monitor applications. Familiarity with CI/CD pipeline setup using Azure DevOps and AWS CodePipeline for continuous integration and automated deployments. Familiarity with Docker, and Kubernetes for containerized deployments. Basic experience with AWS CloudFormation, CDK templates to manage infrastructure in cloud environments. Desired Skills and Attributes: Strong problem-solving skills with the ability to troubleshoot complex technical issues. Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders. Ability to work independently and as part of a collaborative team. Eagerness to learn and grow in the areas of cloud technologies, CI/CD processes, and modern software development practices. Strong attention to detail, ensuring software quality and reliability. Why you ll love it here: Everything Integrated. Our integration platform allows you to integrate any business application to any other business application. Startup Environment. The CloudExtend team acts as a startup inside of a larger, well funded startup where an innovation mindset is encouraged. Automation Nation. We re the only iPaaS to automate business processes across multiple cloud applications using a single pre built integration. Celigo Values. Celigo s guiding principles and beliefs help shape our mission and work environment, and that we want to foster and reinforce as we scale. Take A Stand. We re a company that stands for something. Celigo s Taking a Stand initiative has the goal to promote diversity, equity, and inclusion. Work. Life. Balanced. Starting your first year, we offer 3-weeks of vacation, plus holidays to recharge and spend time with family and friends. Perks. We offer a strong benefits package, a tech stipend, recognition opportunities, and many other cool perks. Hundreds of applications. Thousands of business processes. Millions of combinations. ONE iPaaS. Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Principal Engineer - Infrastructure Development Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. Arcesium seeks a talented and motivated Principal Engineer to join our Infrastructure Development team. This person will work and coordinate internal projects and support Engineering Managers. The successful candidate will be responsible for a variety of critical initiatives that will help Arcesium achieve its strategic goals and growth. The Infrastructure Development team is responsible for multiple functional areas which include Access & Identity Management, Linux Compute, Discovery, Networking, Observability, SDLC, and Storage, built on top of AWS, which provide the foundation upon which our customer-facing financial technology platform builds and runs. Infrastructure is a high-impact engineering team that builds new services, automates systems, integrates cloud & open-source software, and operates critical systems depending on the needs of the firm. What you'll do: Help build the next generation of IT infrastructure e.g. containers infrastructure using Docker & Kubernetes cluster create, manage and upgrade. Create, consult on and review architectural decisions of infrastructure projects/products. Build and maintain the firm s critical IT infrastructure such as Linux, Windows, Git, DNS, Kerberos, Syslog, Apache, Perl, Python, E-mail, Ansible, ELK. Safeguard the firm s and its customers data. Minimize the risk of system failures and ensure that controls are in place to detect failures. Work with tech teams to ensure infrastructure scales dynamically based on the usage pattern. Collaborate with internal teams to develop messaging to senior stakeholders. Build and maintain relationships and create trust with internal stakeholders and Application Engineering teams. Communicate with all stakeholders, prepare project plans, release notes and conduct regular governance meetings. What you'll need: 10-20 years of experience in system administration/software engineering. Strong programming experience in Python/C/Go/Haskell. Good knowledge of Unix system, web technologies, and AWS. Experience with tools and processes that will help you manage, understand, and debug large, complex distributed systems. Attention to detail and quality, and the ability to work well in and across teams. The ability to be self-motivated and to think independently while being a team player. Exceptional verbal and written communication skills. Ability to multitask and manage multiple deliverables paired with a can-do attitude.

Overview At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft s mission of empowerment and cutting-edge technology - to life for the world s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Qualifications Required/Minimum Qualifications Bachelor's degree OR Master s degree in computer science, Information Technology, Engineering, or related field AND 14+ years experience in developing technology solutions, practice development, architecture, and consulting. Additionalor Preferred Qualifications Technical or Professional Certifications Inclusive and collaborative driving teamwork and cross-team alignment. Strong partner relationship management and solution development skills. Conversant knowledge of competing platforms and solutions. Strong executive presence including communication and presentation skills with high comfort to large and small technical audiences. Problem solving mentalityleveraginginternal and/or external resources, conflict resolution, and follow through with partners. Orchestration of application development lifecycle. Demonstrable architecture, design, implementation, and/or support of complex application architectures Candidates must alsodemonstrate the abilityto adapt tonew technologies, learn quickly, and understand relevant cloud trends is required. Other The job may require travel. Fluent English verbal and written communications skills area must. /span> Responsibilities Architecture and Design Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and establishedarchitectural styles and design patterns. Defines and documents the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution Leads cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use todeterminecustomer appetite for the business solution. DemonstrateROI that the business solution realizes. Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Collaborates with business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and documents assumptions and implications where it cannot be resolved. Drives development and execution of Test Plans to prove that each requirement/constraint has been implemented as expected by the customer. Collaborates with Project Manager and Account Team toidentify, categorize, and communicate business and technical risks. Generates new and/or improvements to existing intellectual property.Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/externalcommunities. Trusted Advisor Develops a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Stays up to date on Microsoft s technologies, products. Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers / partners when a decision or course of action will not produceoptimalresults. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Thought Leadership Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts. Technology Areas Designing scalable solutions on Azure cloud platforms with focus on performance and resiliency, utilizing microservices architecture, data structures, modern application design patterns, and anti-patterns, such as MVC, CQRS and/or SAGA Engineering distributed applications within architectural scenarios such as Web andIoT Extensiveexperiencein application development including implementing,customizing, operating, and troubleshooting Azure Cloud solutions. Comprehensiveexpertisein microservices, Docker, and Kubernetes. Containers for packaging application deployment units and interacting with container-orchestration technologies such as Kubernetes, Service Fabric, Cloud Foundry DefiningCI/CDpipelines to automate test and release across different application environments using concepts such as Blue/Green and Canary deployments and related technologies (e.g.,Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet) Strong working knowledge of security controls such as encryption, AuthN/AuthZ, application monitoring and end-to end Telemetry. Proficient with one or more Cloud Databases such as Azur...