IT Service Desk Analyst Jobs in Gurgaon

Job Title: Software Support Executive Location: Gurugram Employment Type: Full-Time Experience Required: Fresher Salary: 1.92 LPA Position Overview: We are looking for a motivated and detail-oriented Software Support Executive to join our team in Gurugram. This is an excellent opportunity for fresh graduates who are eager to begin their career in IT support and customer service. Key Responsibilities: Provide first-level technical support to users for software-related queries Manage and resolve support tickets in a timely manner Troubleshoot and analyze issues related to software functionality and performance Escalate complex issues to the development or technical teams when necessary Document support interactions and solutions for future reference Communicate effectively with users to ensure clear understanding and resolution Required Skills: Basic knowledge of SQL for querying and troubleshooting Understanding of software ticketing systems and support workflows Good problem-solving and analytical skills Strong verbal and written communication Ability to learn quickly and work in a fast-paced environment Preferred: Internship or academic exposure to software support or SQL is a plus Familiarity with helpdesk tools like Jira, Freshdesk, or Zendesk

Position: Billing Analyst Location: Gurgaon Department: Finance / Billing Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is looking for a detail-oriented Billing Analyst to oversee end-to-end billing operations and resolve invoice-related issues in a fast-paced, technology-driven environment. The ideal candidate thrives in cross-functional collaboration and has a strong understanding of billing tools and SaaS billing models. Role and Responsibilities: Identify and resolve invoice processing issues, including billing discrepancies and errors. Participate in billing-related projects across multiple functions. Collaborate with Finance, Deal Desk, Sales, IT, and customer teams to ensure timely and accurate invoicing. Manage billing inquiries and direct collectability concerns to Collections and Sales teams. Assist customers in understanding invoices, usage, and plan types. Respond to billing queries and outstanding invoices through email and phone. Work closely with Sales and internal departments to resolve billing challenges. Ensure month-end order invoicing is completed promptly to support period-end reporting. Provide support during financial audits and participate in ad-hoc accounting projects. Assist with month-end, quarter-end, and year-end closing activities. Partner with Revenue Accounting, GL Accounting, Finance, Tax, Legal, and IT teams. Support financial control implementation and contribute to billing system improvements. Handle ad-hoc requests flexibly with a collaborative, team-first approach. Utilize Zuora for day-to-day billing management and subscription operations. Skills and Experience: Minimum 4 years of experience in billing operations, preferably in SaaS companies. Hands-on experience with billing processes and consumption/usage-based billing models. Familiarity with Salesforce, Zuora, NetSuite, or other billing platforms. Experience in implementing or transitioning billing systems and tools. Ability to multitask and prioritize concurrent projects efficiently. Strong verbal and written communication skills.

Job Summary: Senior Application Specialist Location: Gurgaon, India Grade Level: 10 Department: Operations Group Company: S&P Global Market Intelligence Overview: As a Senior Application Specialist, you will play a pivotal role in delivering expert-level application support for thinkFolio, S&P Global s portfolio management software. You will be the primary liaison for troubleshooting and resolving client issues, maintaining service excellence, and contributing to documentation and process improvements. This role offers extensive cross-functional collaboration and interaction with global clients in the banking, asset management, and hedge fund industries. Key Responsibilities: Serve as a product expert for thinkFolio, offering technical and functional support to clients. Troubleshoot and resolve complex client issues efficiently, escalating when necessary. Manage incoming support requests, ensuring SLAs are met while maintaining clear communication. Document client issues, resolutions, and communication using internal support systems. Collaborate with global teams across business lines and senior management for knowledge sharing and resolution tracking. Contribute to the creation and maintenance of user manuals, troubleshooting guides, and knowledge base content. What You Bring: Education: Bachelor s degree in Computer Science, Information Technology, or related field. Experience: 5+ years in enterprise software support; experience in financial services or investment systems is preferred. Technical Skills: Proficiency in SQL, scripting languages, and data analysis tools. Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to multitask and prioritize under pressure. Mindset: Customer-first attitude with an aptitude for learning new financial technologies and sharing knowledge. What s In It for You: Accelerated growth through exposure to enterprise software used by global financial institutions. Cross-regional collaboration and learning opportunities in a high-impact environment. Access to continuous learning, competitive compensation, wellness programs, and family-friendly benefits. The chance to be part of a global, inclusive organization driven by Integrity, Discovery, and Partnership. About S&P Global Market Intelligence: A division of S&P Global, we provide essential data, insights, and technology that enable clients to make confident decisions. We empower businesses to track markets, manage risk, and identify opportunities in a fast-changing global environment. Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

IT Operations Manager Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. What you ll do: We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborate with key stakeholders across geographies to play an active role in monitoring and supervising the operations, ensuring the team members address the requests within the agreed Service level agreements by adhering to the defined processes. You ll play a pivotal role in supervising and managing a team of Specialists and oversee day-to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you ll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You ll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations. As an IT Operations Manager, you ll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues. You ll also need to lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives. This includes analyzing reports and statistical data to assess productivity levels and identify root causes for underperformance, developing customized reporting to measure and track operational metrics, and overseeing key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits. Additionally, you ll coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines. What you ll need: The ideal candidate should have more than five years of experience preferably at a technology or financial firm. The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager. Experience in Project management for enterprise product implementation. Candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy. Candidate should have fair understanding of Windows platform and Cloud platforms like Azure. The following areas are preferred: Strong knowledge of designing and implementing office technical infrastructure. Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security. Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus. The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals. Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation. The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team. Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

About Shiprocket: At Shiprocket, we are on a mission to make e-commerce simple, accessible, and trustworthy. We empower e-commerce sellers with AI-driven technology and reliable services, covering everything from conversion and order fulfillment to shipping, customer communication, and returns management. Our platform scales data, workflows, and supply chains, providing sellers with everything they need to deliver an exceptional customer experience. What It s Like to Work at Shiprocket: Our culture is built on the following principles: Key to True Innovation: We thrive under constraints and use them as opportunities to innovate. Speed Above All Else: We prioritize quick decision-making and actions that make the most impact. Be Ruthlessly Frugal: Efficient use of resources drives growth. Say It Like It Is: We value honesty and directness in communication. We re Not A Family, We re A Sports Team: We are here to win and accomplish great things together. Customer-First Mentality: Our focus is always on delivering outstanding experiences for our customers. Role Overview: Shiprocket s Engineering Team is focused on driving innovation and excellence within the e-commerce and logistics industries. We are dedicated to developing cutting-edge technology solutions that empower businesses to scale efficiently, optimize operations, and deliver outstanding customer experiences. With a focus on automation, data-driven decision-making, and seamless integrations, we aim to revolutionize how merchants, customers, and logistics providers interact. We are looking for a Data Analyst with 2-6 years of experience to help support our diverse business units (Finance, Product, Operations, Marketing, etc.) by leveraging insights derived from analyzing large datasets. The ideal candidate will be proficient in data mining, analytical methods, data tools, and model development and implementation. Roles and Responsibilities: Data Preparation & Analysis: Gather and analyze data to generate reports that provide actionable insights to business teams. Support the strategic planning of new AI or data-centric products. Insight Generation: Analyze key metrics and performance indicators to identify the root causes of inefficiencies or defects in processes, helping teams drive improvements. Collaboration with Business Teams: Collaborate proactively with various internal business teams to enhance project outcomes, focusing on optimizing resource utilization and ensuring timely completion. Report Creation: Build and maintain reports that communicate key findings and trends clearly to management, facilitating data-driven decision-making. Continuous Improvement: Recommend and implement improvements based on data insights, contributing to better operational efficiencies. Preferred Skills & Qualifications: Business & Statistical Acumen: Ability to translate business questions into statistical solutions and communicate insights effectively. Data Analytics Proficiency: Expertise in SQL, PL/SQL, BigQuery, and Snowflake. Experience in scripting languages like Python is highly desirable. Analytical Tools & Methodologies: Strong understanding of OLTP/OLAP databases, data analytics tools, and methodologies. Hands-on experience in data mining and statistical modeling. Data Visualization Skills: Experience with tools such as Metabase (preferred) and advanced Excel to present data insights in an accessible format. Cloud Services Knowledge: Familiarity with AWS services is a significant advantage. Problem-Solving: Proactive mindset with the ability to identify challenges and develop practical solutions to improve processes and drive business results. At Shiprocket, we offer a dynamic, fast-paced work environment where you ll have the opportunity to make a significant impact. You'll work alongside a talented team that embraces innovation, prioritizes customer satisfaction, and continuously pushes the envelope to redefine e-commerce logistics.

Who You Are You have successfully worked with large Service Providers, guiding them through their digital transformation journey by establishing strategic engagements and executive-level relationships. With a strong ability to collaborate across extended teams, you drive large, complex deals while effectively communicating the business value of Cisco solutions. You are skilled at working with customers across multiple levels from technical decision-makers to business leaders and have the gravitas to engage C-suite executives (CxOs), leading meaningful discussions that drive impact. Additionally, you excel in partner management, ensuring both Cisco s success and the success of our partners and customers. Your Impact As an Account Solutions Engineer, you will: Develop and propose tailored network solutions for Service Provider Accounts using Cisco s advanced networking technologies, including MPLS, Segment Routing, Broadband Network Gateway (BNG), Routing & Switching, and Optical Networking. Engage with customers to understand their business needs and align solutions to drive their strategic objectives. Collaborate with cross-functional sales teams to create compelling proposals and articulate the business value of Cisco s offerings. Provide technical expertise and consulting in areas such as MPLS, BNG, SDN, Cloud, and next-generation mobile networks (4G/5G). Stay ahead of industry trends and emerging technologies to proactively offer innovative solutions that enhance client networks. Manage long sales cycles, complex negotiations, and multi-stage deployment projects, ensuring seamless solution implementation. Minimum Qualifications 12+ years of sales experience in the Service Provider industry with deep domain knowledge of telecommunications networks and Cisco solutions. MBA from a top business school or equivalent experience. Strong technical expertise in Service Provider IT networks, including cybersecurity, cloud solutions, data centers, software platforms, mobile networks (4G/5G), and enterprise-level IT systems. Experience managing complex, long-term sales cycles, including demand generation, stakeholder management, forecasting, and strategic negotiations. Strong communication, presentation, and negotiation skills, with the ability to engage executive leadership (CxOs), customers, and partners. Cisco Certified Network Associate (CCNA) and/or Cisco Certified Internetwork Expert (CCIE) certification is preferred. Preferred Qualifications A passion for technology, innovation, and customer success. Strong adaptability and resilience in a constantly evolving industry landscape. Ability to apply financial acumen to qualify and assess business opportunities. Experience working with competitive OEMs in the Service Provider technology domain. At #WeAreCisco, we believe in powering a more inclusive, connected, and digital future for all. Our innovations are shaping industries worldwide from healthcare and education to business and public services by providing secure, cutting-edge networking solutions. Global Impact: Nearly every internet connection worldwide touches Cisco technology. People-First Culture: We foster an environment where employees thrive, develop, and grow their careers. Giving Back: Employees receive 10 days off per year to contribute to social causes they re passionate about. Diversity & Inclusion: Our 30+ Inclusive Communities help build an equitable workplace where everyone belongs. We welcome individuality whether you love colorful hair, tattoos, pop culture, or technology be yourself with us! Join Cisco and be a part of the team that s driving digital transformation for the world s leading service providers. Take the next step in your career. Be you, with us! Qualification : MBA from a top business school or equivalent experience.

Sales Commissions Analyst Company Overview MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database, available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 175,000 new developers signing up every month, leading organizations such as Samsung and Toyota trust MongoDB to build next-generation, AI-powered applications. Role Overview MongoDB continues to experience rapid growth, making this an exciting opportunity to contribute to a dynamic and expanding company. We are looking for a Sales Commissions Analyst who is passionate about implementing process improvements and ensuring accuracy in the administration of our Global Sales Incentive Plans. This role will work closely with Sales, Sales Operations, Sales Analytics, Deal Desk, Business Systems, Finance, Accounting, and HR to enhance commission processes and systems for MongoDB s next stage of growth. Shift Timings: 6:00 PM - 2:00 AM (Night Shift) Cab facility will be provided. Location: We are looking to speak to candidates based in our Gurgaon office for our hybrid working model. Responsibilities Administer MongoDB s Global Sales Compensation Plan in Xactly Incent, ensuring accurate electronic distribution and acceptance tracking. Perform commission calculations to ensure timely and accurate payments, aligned with company policies and compliance. Partner with Sales Operations and Sales Finance to deploy annual compensation plans worldwide on schedule. Identify and implement efficiency improvements within the commissions process and workflows. Support the design, implementation, and testing of sales compensation plans, policies, and process changes throughout the year. Provide quality support to sales teams and resolve commission-related queries and exceptions in a timely manner. Collaborate with Business Systems and other teams to scale the commissions process and systems in line with company growth. Conduct training for new and existing sales representatives and management on Xactly software and commission processes. Work with HR and Sales Operations to track sales employee data changes, including new hires, terminations, promotions, and retroactive adjustments. Prepare and post monthly sales commission and bonus accruals and payments. Assist with ad hoc data gathering, reporting, analysis, and other projects. Maintain and develop written process documentation to effectively manage all compensation-related activities. Experience & Skills Minimum 2 years of experience in Sales Commissions or a relevant area. Experience in a publicly traded technology company is preferred. Strong understanding of sales compensation processes, business acumen, and key concepts. Experience administering complex Incentive Plans. Proficiency with Microsoft Excel, Google Sheets, Advanced Formulas & Functions. Hands-on experience with Xactly Incent & Analytics or a similar commissions/reporting tool. Familiarity with Salesforce.com, NetSuite, SuccessFactors, ZenDesk, Smartsheet, and Tableau is a plus. Strong interpersonal and communication skills, with the ability to collaborate across multiple departments. Ability to manage multiple projects and meet deadlines efficiently. Personal Attributes Highly detail-oriented with strong organizational and time management skills. Excellent verbal and written communication skills. Self-motivated with the ability to work independently and take initiative. Critical thinker who identifies problems, suggests improvements, and implements solutions. At MongoDB, we are committed to fostering a supportive and enriching culture for all employees. We offer a range of benefits, including employee affinity groups, fertility assistance, and generous parental leave policies, ensuring that we support employees both professionally and personally. Learn more about what it s like to work at MongoDB and make a meaningful impact on the world! Equal Opportunity & Accommodations MongoDB is an equal opportunities employer. We are committed to providing necessary accommodations for individuals with disabilities throughout our application and interview process. If you require an accommodation, please inform your recruiter.

Workplace & Transport Coordinator Location: Gurugram, India About MongoDB MongoDB empowers innovators to create, transform, and disrupt industries by unlocking the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available across 115+ regions on AWS, Google Cloud, and Microsoft Azure. With offices worldwide and 175,000+ new developers signing up each month, we help organizations modernize legacy workloads, embrace innovation, and build AI-powered applications. Position Overview This is a dynamic role requiring proactive problem-solving, multitasking, and a commitment to maintaining a world-class workplace. You will work alongside a strong local and global team, including the Workplace Manager, Transport Coordinator, and Workplace Coordinator, to create an engaging and efficient office environment. Key Responsibilities Workplace Operations & Facility Management Maintain a safe, professional, and clean workplace, ensuring compliance with regulatory standards. Oversee Annual Maintenance Contracts (AMCs), ensuring timely renewals and service adherence. Conduct daily facility inspections, proactively addressing issues and maintaining high workplace standards. Collaborate with IT, HR, and local leadership on workplace projects, onboarding, and events. Track and resolve employee requests efficiently through the internal ticketing system. Support or lead facility improvement and expansion projects as needed. Transport Coordination Assist the Transport Coordinator with daily operations, including shift coverage when required. Allocate transport, assign routes, and ensure smooth communication with employees and transport providers. Ensure strict compliance with company transport policies and employee safety guidelines. Collect and analyze feedback to drive continuous improvements in transport services. Maintain a seamless and reliable office commute experience for employees. Vendor & Procurement Management Establish and maintain relationships with vendors for repairs, maintenance, and operational needs. Partner with Procurement and Finance teams to negotiate contracts and ensure timely payments. Manage purchasing databases to ensure budget adherence and process efficiency. Monitor vendor performance and project success rates. Qualifications & Skills 4+ years of experience in workplace operations, facility management, and/or transport administration. Strong knowledge of hard services (HVAC, electrical, plumbing) and vendor management. Excellent problem-solving, organizational, and communication skills. Ability to prioritize tasks, deliver high-quality services, and collaborate across teams. Proficiency in MS Office and workplace management tools. Strong emotional intelligence to interpret and address workplace dynamics effectively. Adaptability and a proactive approach to operational challenges. Success Metrics Positive feedback from local office leaders and stakeholders. Improved facility processes leading to enhanced employee experience and efficiency. A smooth, hassle-free office commute experience through optimized transport operations. We are committed to fostering a supportive and enriching workplace culture. From employee affinity groups to fertility assistance and generous parental leave policies, we prioritize our employees' well-being and growth. Equal Opportunity & Accommodations MongoDB is an equal opportunity employer and provides necessary accommodations for individuals with disabilities. If you require accommodation during the application or interview process, please inform your recruiter. Join us in making an impact on the world with cutting-edge technology and innovation!

Introduction We are a tech-driven company passionate about delivering exceptional customer experiences. Our team ensures seamless support, efficient logistics, and top-notch device management. Join us in a dynamic environment that values innovation, dedication, and proactive problem-solving. You will manage inventory, prepare devices, ensure accurate shipping and documentation, and provide technical support and repairs. Your ability to multitask, solve problems efficiently, and deliver exceptional service will drive operational success and customer satisfaction. Your Job Responsibilities Logistics Operations Handle incoming stock, maintain accurate records, and ensure proper storage. Assess, clean, and prepare devices for reuse or repair to ensure "out-of-the-box" quality. Pack items securely, label them for shipping, and maintain precise records of transactions. Conduct regular inventory checks to ensure accuracy and accountability. Quickly report missing, lost, or damaged items to supervisors. IT Support and Repairs Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones). Diagnose and resolve technical problems efficiently, escalating complex issues when necessary. Perform hardware repairs, including replacing screens, batteries, and other components. Manage software installations, updates, and troubleshooting. Liaise with external vendors when necessary. Ensure all repairs meet company standards through rigorous testing. Identify recurring issues, update knowledge bases, and suggest device and application improvements. Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions. Share user insights with product teams and participate in training to stay updated on product features and industry trends. Mobile Device Management (MDM) Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools. Configure, enroll, and manage devices through MDM platforms. Implement and manage security and compliance policies via MDM systems. Resolve device-specific issues related to MDM configurations. Skills, Knowledge, and Expertise Essential Skills Experience in logistics, inventory management, and IT support. Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms. Strong organizational skills and attention to detail. Knowledge of laptop hardware/software, remote troubleshooting, and device repair. Familiarity with shipping, receiving, and inventory tracking processes. Exceptional communication skills to guide users and explain technical concepts clearly. Ability to speak and communicate effectively in English and Hindi (additional languages are a bonus). Technical Proficiency Experience with Google Suite, CRM, and support ticketing systems. Familiarity with various operating systems (Windows, macOS, iOS, Android). Ability to create shipping labels, manage inventory, and perform cycle counts. Preferred Qualifications Certifications in technical support, logistics, or relevant technology areas. Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable. Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf. Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs. Personality Needs Accountable and responsible for support and regular operations. Diligent and detailed with case documentation. Ability to speak up and highlight gaps in the process. Resourceful and solution-focused. This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you! We re a people-first company where AI and innovation meet purpose. Guided by values of Openness, Enthusiasm, and Kindness, we invest in your growth and well-being, embracing flexibility, continuous learning, and inclusivity. Benefits: Remote work and flexibility: Customize your schedule. Comprehensive leave policy: 52 weekends, 40 days of consolidated leave, plus special leaves. Inclusive, supportive culture: Diversity and equal opportunities at the core. Medical insurance for you and your family. Professional coaching and mentorship opportunities.

Job Information: Work Experience: 3+ years Industry: IT Services Job Type: FULL TIME Location: Gurgaon Key Responsibilities: Ability to drive the major incident to resolution as Incident commander and involve in the post-mortem process. Identify gaps within the current monitoring infrastructure and create/enhance tools to address them. Perform event root cause analysis using logs, tools, and available documentation. Contribute to documentation to improve resolution time. Assess the impact of the potential client or platform-wide incidents and escalate to the appropriate teams. Timely escalation of problems that could be potential risks. Experience with logging/monitoring tools (Kibana, Grafana, Prometheus, or any other standard monitoring tool). Working understanding of web infrastructure (Load balancers, application servers). Bachelor s/Master s degree in Engineering, Computer Science (or equivalent experience). 3+ Years of experience as Devops Engineer. Terraform and CI/CD configuration, pipelines, and jobs. Must have strong knowledge of Terraform. Must have experience in Python. Kubernetes understanding, CLI, service re-provisioning. Must have experience creating Helm charts and performing common k8s maintenance tasks. Minimum 3 years of experience working with containerized applications. Should have hands on experience with AWS Services. Solid understanding of system performance and monitoring. Demanding high availability of service and quality of support service to the customer. Operating system (Linux) configuration, package management, startup, and troubleshooting. Good communication skills with an ability to relay incident details expeditiously, concisely, and accurately. Strong knowledge of infrastructure and application development toward operational support. Highly motivated individual, Self-starter, and a quick learner. Extensive knowledge of Incident/Change/Problem management. Ability to write simple to moderately complex scripts and programs for automation, tools, frameworks, dashboards, alarms. (Python, TypeScript, Bash). Qualification : Bachelors/Masters degree in Engineering, Computer Science (or equivalent experience).

We are looking for a Sales Manager for our Gurugram office who will be expected to perform in areas of Enterprise Sales, IT Software Solutions, and Services Sales. The candidate will majorly responsible for Account Hunting / Direct Sales for solution selling in multiple verticals hence need to be well versed with the dynamics of verticals such as Banking/Education/Insurance/Healthcare /Logistics & Transportation/Telecom/Manufacturing etc. Key Areas: Enterprise Mobility, Enterprise Application, Application Services, Business & Technical Consulting, Consultative Sales Role And Responsibilities: Experience in defining and developing mid and long-term tactical and strategic initiatives for various service offerings of the company Overall Sales Leadership for different international territories like the USA, Europe, Asia Pacific, and Australia Lead & manage inside sales team with campaign planning, targeted list building, outbound campaigning through email & calls, pre-sales & business analysts Drive the Proposal making, qualifying leads, negotiation, etc. Ability to Segment, Target, and Position Radiansys Services to the CXO Level Professionals in Leading Enterprises Develop Strategic and Key Account to Ensure Customer Satisfaction and Revenue Growth Ability to forge partnerships & strategic alliances for long-term association contributing to sustained growth & revenues for the company Create cross-functional collaboration with Delivery managers, Project managers & Business analysts & Technical architects Track industry trends, competition activities, and best practices Revenue responsibilities in excess of $1 Million Required Skills and Capabilities: 5+ years of experience in direct selling and sales management roles with the majority of experience in the USA Experience in sales of Software Automation, Custom Application, Mobile Apps, CRM Tools Accountable to meet Quarterly / Yearly Sales Targets Must be a well-networked professional who can win a new client's logos quickly Must have experience in Corporate Sales and good experience of handling large teams Strong business acumen and industry expertise Experience in managing and directing a sales team Completes sales cycle including preparing proposals, estimation, negotiation, and closure Should have exposure in the mobility domain

We are looking for a highly skilled test automation engineer to design automation tests. Test automation engineers' duties include designing automation scripts and finding solutions for automation problems. Role And Responsibilities: Review and analyse requirements, specifications, and technical design documents, providing timely feedback Develop detailed, comprehensive, and well-structured test plans and test cases Executing regression and automation suite. Prioritize and plan testing activities Play the role of test engineer: Design, develop, and execute automated tests Identify and report issues found, then verify that issues are resolved Perform regression testing Required Skills and Capabilities: Expertise in Core JAVA, C# or Python and OOPS concepts Expertise in Automation using Selenium/UFT/Test Complete/Protractor etc. Knowledge of Web Service Rest API testing Hands-on Mobile Automation tools is an added advantage Excellent understanding of the Testing Lifecycle and the different types of testing such as Functional and Integration Testing Knowledge of the different life cycle development models and methodologies used to develop large software-intensive platforms Ability to understand existing Test Processes and Plans and identify improvements and efficiencies. Experience with virtualised products/services/solutions Proven work experience in software quality assurance Strong knowledge of software QA methodologies, tools, and processes Hands-on experience with automated testing tools A keen eye for detail and a commitment to excellence Be willing to help your teammates, share your knowledge with them, and learn from them Be open to receiving constructive feedback and turning it into process improvements

Company Overview: American Express is committed to providing the world s best customer experience every day. The Global Servicing Group (GSG) is central to fulfilling this mission, with over 36,000 team members working across various lines of business, including Customer Engagement, Merchant Services, Credit & Fraud. Within this structure, the Global Capacity & Contact Management (GCCM) team works towards optimizing resources and maintaining consistent customer service levels globally. Role Overview: The Planning & Data Intelligence (PDI) team within GCCM plays a pivotal role in supporting global reporting and analytics. This role involves automating, standardizing, and enhancing the reporting ecosystem to enable better decision-making through data-driven insights. The role will also involve creating a more efficient process for managing large and multiple data sets and collaborating with business partners to drive the future of reporting within the organization. Key Responsibilities: Define Data Architecture Strategy: Contribute to the development of the data architecture strategy and roadmap to enhance the PDI data ecosystem. Automation & Standardization: Analyze the current reporting structure within GCCM and work towards automating and scaling it through self-service functionalities, especially using Tableau. Reporting Innovation: Collaborate with internal partners to create new reporting dashboards within Tableau and other platforms, ensuring better self-service and efficiency. Analytics & Problem-Solving: Leverage your strong analytical skills to solve both practical and theoretical business challenges, applying machine learning, data mining, and statistical analysis techniques. KPIs & Performance Metrics: Develop and manage key performance indicators (KPIs) to promote efficiency, drive awareness, and improve reporting systems across teams. Reporting to Leadership: Provide on-demand reporting and insights to senior leadership, helping them make informed decisions. Dashboard Development & Adoption: Coordinate the development and testing of new dashboards, ensuring data validation and documentation. Assist in training teams to adopt these tools effectively. Innovation & External Research: Continuously seek new ideas and innovations from external sources to bring best practices into the team s work. Required Qualifications: Educational Background: Bachelor's degree or equivalent combination of education and work experience. Technical Expertise: Expert knowledge in VBA, SQL, Cornerstone, Hive, and Python. Familiarity with workforce management KPIs and Tableau for report building is a plus. Data Analysis & Manipulation: Experience using SAS, Big Data analytics, and statistical software for data analysis and manipulation. Problem-Solving & Analytical Skills: Strong ability to perform deep dive analyses of business metrics, providing actionable solutions and recommendations. Call Center Management Expertise: In-depth understanding of call center principles and how they impact operations. Adaptability & Communication: Ability to work in a fast-paced environment with changing demands, managing multiple tasks effectively. Exceptional written and verbal communication skills in English. Collaboration Skills: Strong interpersonal skills to collaborate and influence across different organizational levels and teams. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (dependent on location). Flexible Working Arrangements: Hybrid, onsite, or virtual options depending on role and business needs. Paid Parental Leave: Generous paid parental leave policies (dependent on location). Wellness & Support Programs: Access to global wellness centers and confidential counseling support through the Healthy Minds program. Career Growth Opportunities: Continuous career development and training opportunities. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelor's degree or equivalent combination of education and work experience.

About this role: Gartner s Secondary Research Service (SRS) team works closely with research practices to understand their overall research needs and help them with complex and strategic research projects. As a Market Research Specialist you will generate insights using both systematic and intuitive secondary research techniques to help larger analysts community. You will closely work with analysts to scope the project, device search strategy, analyze data, summarize, and help visualize and build data story. The job requires an open mind individual with a proactive approach, interest in learning about the latest technology trends and the ability to interpret information & apply this to solve research problem. What you will do: Conduct research on IT products and services using both systematic and intuitive secondary research techniques. Compare/benchmark different IT products by understanding online help, user guides, manuals, white papers, design/product specifications, project plan, etc. Analyze the research findings and draw inferences and conclusions to the research query Create, assimilate and convey technical material in a concise and effective manner Deliver projects on time and maintain high quality standards of the deliverables Actively participate in formal and in-formal knowledge sharing sessions, including Research Communities. Who you are: A team player with outstanding collaborative skills, and a self-starter with no-limits mindset and leadership quality. A go-getter who tackles business and technical challenges head on, with a research inclination Someone who values new environments and is sensitive to intercultural aspects while working in an international setting. What you will need: Management graduates preferably with 0-2 years of experience. (Post graduates with 0-1.5 years is a must and Bachelor's with 1.5-2years) Candidates with technical background or experience in IT industry. Eagerness to learn: Showing awareness of the major issues across the IT industry and eagerness to learn more Strong communication skills- verbal & written. Should structure all communication with meaning and flow with good command on English language Problem solving skills: Strong analytical skills and the ability to think independently Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . Qualification : Post graduates with 0-1.5 years is a must and Bachelor's with 1.5-2years

Description We are thrilled to offer an exceptional opportunity for a visionary Presales professional to join our team, focused on revolutionizing the Retail and Consumer Goods vertical in Bangalore, India! This role presents an exciting chance to collaborate with a rapidly expanding and dynamic industry, showcasing the innovative capabilities of Salesforce applications and platforms. We are seeking a candidate who is not only proficient in Presales but is also deeply passionate about driving impactful change and fostering continuous learning and personal growth. The ideal candidate will have a proven track record of partnering with Retail and Consumer Goods organizations to drive tangible business outcomes through cutting-edge technology solutions. They should possess a keen ability to engage with both business and technology leaders at the highest levels, effectively communicating the transformative power of Salesforce. More than just presenting features, we are looking for someone who can passionately articulate the profound business value that comes from embracing change and leveraging Salesforce as a strategic partner in this journey towards digital transformation.If you are an innovative thinker who is enthusiastic about your work, dedicated to ongoing learning, and driven by the prospect of personal and professional growth, we encourage you to apply. Typical Day of a Solution Engineer: Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers. Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls. Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation. Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform. Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends. Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement. Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers. If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered transformation. Specific Responsibilities: Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation. Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops. Be an innovator who can build new solutions using out-of-the-box thinking. Engage with business users to build solution presentations, demonstrations and prototypes. Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state. The ability to authoritatively present and articulate the business value to managers and executives of all levels. Deliver functional and technical responses to RFPs/RFIs. Work as an excellent teammate by chipping in, learning and sharing new knowledge. Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology. Lead multiple customer engagements concurrently. Be self-motivated, flexible, and take initiative. Required Skills: Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) A minimum of 5+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions. Relevant Industry Experience into Retail & Consumer Good Strong focus and experience in pre-sales or implementation is required. Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in life of across different LOBs. Business Analysis/ Business case/return on investment construction. Experience in sophisticated solution selling to Enterprise customers A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions. Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques. Outstanding presentation and demonstration skills. Qualification : Degree or equivalent relevant experience required.

The Team: Cappitech Enterprise provides Trade & Transaction Reporting services across various regimes for various asset classes, products & workflows. Our services enable financial institutions to do Reconciliation, Advanced Analytics, Exception Management and comply with regulatory requirements. With our processing services, buy-side and sell-side firms can optimize workflow efficiency and comply with new regulations. The Role: Cappitech Enterprise is seeking a Senior Business Analyst for Gurgaon, India in the Product Management team. The role is a critical part of our growth strategy for the region and focused on Regulatory Reporting solutions. What's in it for you: If successful the role will naturally expand into broader capabilities such as data, insights and analytics delivery to the Global marketplace. Responsibilities: Knowledge / experience in Regulatory Reporting or Trade & Transaction Reporting of OTC / ETD Derivatives is a must. Candidates who have worked on Regimes / Jurisdictions like CFTC, SEC, Canada, EMIR, FCA, MIFID II, ASIC, MAS, JFSA, HKMA, LBMA, South Korea would be preferred. A basic understanding of OTC & ETD derivatives terms and principals would be beneficial for the role Understanding of requirements elicitation, structured analysis, stakeholder management, use case definition and other Business Analysis techniques Understanding of ISO, FpML, XML Schemas, DTDs, XSL Transformation style sheets would be beneficial Able to produce structured analysis and design documents Able to work with Development during technical implementation phase & QA during testing to ensure implementation meets design and requirements Oversee Sanity, Component testing & review of Test Plans Able to conduct public presentation of concepts and ideas comfortably Able to identify options for potential solutions, including assessment of technical and business suitability Able to work collaboratively and consistently with team members at all levels, peers, senior analysts and managers and complex stakeholder group across geographical boundaries Able to work creatively, propose ideas and contribute to working groups and team meetings What We're Looking for: Bachelor or master s degree in business administration, technology, or similar discipline 5-12 years of relevant professional experience Prior Financial Services IT experience would be essential. Strong Analytical & Communication skills. Good Knowledge of requirements elicitation, structured analysis, requirement documentation, stakeholder management, use case definition and other Business Analysis techniques Exposure to SQL, DB, Object-oriented languages (general technology know-how), ISO 20022/XML/FpML/JSON/CSV would be desirable. Familiarity with OTC derivatives, clearing and regulatory reporting of OTC transactions would be beneficial Personal Competencies: Personal impact Self-directed and highly motivated individual Strong interpersonal skills Excellent oral and written communication skills Team player Ability to work under pressure Communication Excellent communicator in written and spoken English Excellent interpersonal skills Negotiation skills Teamwork Partner with distribution and delivery teams in different geographical locations About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. Qualification : Bachelor or masters degree in business administration, technology, or similar discipline

Job Description Responsibilities Main Purpose Ensuring that the raw material and packaging material is checked as per the acceptance/rejection criteria Ensuring that the finished product meets the quality and food safety requirements. Ensuring lab inventory is maintained to ensure zero stock outs Accountabilities Conducting quality checks of RM/PM material received in the plant to ensure that all FLI standards of quality are met. Monitoring RM/PM tests, reporting of non-compliance of service providers and communication about the corrective action. Maintaining accurate and comprehensive reports for communication to all the people concerned. Conducting regular audits of RM/PM stores for storage condition, FIFO/FEFO and Allergen implementation. Ensure the smooth implementation of food safety policies Ensuring best quality of RM/PM received in through in RMPM store quality checks and inspection. Implementing right quality control systems/standards for the vendors/suppliers. Responsible for ensuring the maintenance of implementation of GMP, GHK by adhering to master cleaning schedule. Lab Safety & GLP as per ASHA requirements and internal/external audits (HACCP, AIB, Personal Hygiene, Process audit) at Plant. Drive ASHA compliance for the site. Communication to vendors in relation to the Root cause and failure analysis for deviations and follow up for the implementation of the corrective actions. Ensure receiving of quality RM/PM material as per the FLI standards. Reporting of Deviation/Discrepancies to vendors/purchase and follow up for the corrective and preventive steps. Maintain KC 13 related RMPM documents & ensuring compliance to it. Coordinating for the AA sample on monthly basis. Training of RMPM stores, 13pl & Lab staff on technical, quality & food safety requirement. Compiling GSM data, exception reports and RMPM Quality report. Ensuring calibration of lab equipment & other online measuring devises. Conducts Personnel Hygiene checks for the plant & drive improvement Qualifications Sc./M.SC/B.Tech. - Food Technology 2-3 Years of experience in Food Manufacturing Industry, Worked in RM/PM checking field in foods Functional- RM/PM testing, Food Safety Systems, QA Systems, GMP policy People Analytical Skills, good interpersonal skills, inspiring trust, sound communication skills, ability to get the people along, ability to work under pressure situation, high level of integrity Desirable Qualification : Sc./M.SC/B.Tech. - Food Technology

Job Title: Controller - Grains Trading, Marketing & Distribution (India) Company: Louis Dreyfus Company Company Overview: Louis Dreyfus Company (LDC) is a leading global merchant and processor of agricultural goods, actively engaged across the entire value chain from farm to fork. With operations in over 100 countries and employing approximately 18,000 people globally, LDC leverages its extensive network to serve customers and consumers worldwide. The company is structured as a matrix organization and operates in diverse business lines, contributing significantly to the agricultural and food processing industries. Job Description: As a Controller for the India Grains Trading, Marketing & Distribution division, you will be responsible for independently handling the financial controlling processes for the India operations. Your role will involve managing annual budgeting, improving efficiency through automation, coordinating with the commercial and execution teams, and ensuring accurate position and P&L reporting. You will be expected to maintain a strong analytical focus and reduce the transactional nature of the role, aiming for continuous improvement and data-driven decision-making. Key Responsibilities: Annual Budgeting & Financial Planning: Lead the annual budgeting process, including data compilation, analysis, and reporting in both front-end and back-end systems. Work closely with regional and central teams to ensure timely submission of the budget for approval. Position & P&L Management: Coordinate with the commercial and execution teams to manage and improve position and P&L reporting. Ensure all reporting is accurate, timely, and aligned with company policies. Cost Monitoring & Service Contracts: Review and monitor all types of costs and service contracts on an ongoing basis. Work towards improving cost efficiencies and ensuring that expenses are controlled in line with company guidelines. Currency Exposure Management: Monitor and report currency exposure, ensuring it is controlled as per company policies and practices. Manage daily FX exposure calculations and reconcile commercial trades with currency hedges in coordination with the finance platform. MIS & Analytical Tools Development: Develop and maintain Management Information Systems (MIS) and analytical tools to provide accurate, real-time, and user-friendly information for decision-making. Provide regular updates to management with a focus on volume, margins, headcount, G&A costs, and other critical metrics. Position Exposure & Trade Management: Manage platform position exposure, including data extraction, analysis, and reporting. Reconcile daily position movements with traders' trade tickets and trade recap files, ensuring accurate alignment of positions. Collaboration with Sales & Marketing Teams: Coordinate with marketing and sales teams to align on volumes, margins, and other financial aspects. Support the development of budget plans and forecasts as per regional and central guidelines. Reporting & Compliance: Ensure timely and accurate reporting of budget vs. actuals, monthly MIS, and weekly credit risk reports. Provide detailed justification for any discrepancies or movements in financial positions. Process Improvement & Automation: Drive improvements in the financial controlling process by identifying opportunities for automation and deep dives into existing workflows. Reduce transactional work and focus on enhancing the analytical aspects of the role. Qualifications & Skills: Experience: 6-8 years of experience in financial controlling, with a focus on commodities, trading, or agricultural products. Education: MBA in Finance or Chartered Accountant (CA). Industry Experience: Preference for candidates with experience in the FMCG or food processing industries. Key Skills: Strong financial analytical skills and experience with position management, cost control, and budgeting. Proficiency in financial reporting tools and systems. Knowledge of currency exposure management and FX hedging. Ability to collaborate across teams (commercial, marketing, sales) and manage stakeholder relationships effectively. Communication Skills: Excellent written and verbal communication skills in English. Ability to relate well to people at all levels of the organization and effectively manage cross-functional teams. Proficiency in Systems: Experience with financial software and tools used for managing positions, trade tickets, and MIS. Strong Excel skills for data analysis and reporting. Additional Information: Key Attributes: Proactive and driven, with a focus on continuous improvement. Strong attention to detail and ability to work under pressure. Capable of working with global teams and navigating complex, matrix-style organizations. Qualification : MBA Finance or CA

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.

Job Description You will: Define strategies and act to generate long term and short-term customer success and business results. To exceed quarterly sales targets by selling On-Premises Technology software and Oracle PaaS/IaaS into named accounts and/or within an assigned geographical or vertical market. Own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while growing existing accounts. Territory identification and research, to formalize a go to market territory strategy and build a qualified pipeline within 90 days. Pipeline development through a combination of use case development and industry knowledge/intelligence. Adequate pipeline to ensure over-achievement within the designated territory. Engage with prospect organizations to position the Oracle solution through value-based selling, case definition, return on investment analysis, references, and analyst data. Handle the end-to-end sales process through engagement of appropriate resources such as Pre-Sales Consultants, Business Development Consultants, Oracle Consulting, Executives and Partners etc., and through effective utilization of selling tools such as Engineered selling process (ESPs), Customer 360, etc. Daily update of Oracle Sales Cloud system with accurate customer and pipeline data. Accurate forecasting and revenue delivery. Continuous improvement in self-research, learning and readiness on the new product offerings Career Level - IC4 Responsibilities Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Handle accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to improve revenue growth and increase local market share. Builds and expands business partner revenue and self-sufficiency! We also look for: Shown experience (12-15 years) in selling enterprise software solutions or services to Government/Public Sector customers. Successful history of net direct new business sales, with the ability to prove consistent over achievement against targets. Ability to build reciprocal relationships with different parts of the business, partners and customers and identifies alignments across LOBs and acts on opportunities to integrate business, with credibility at all levels, including Lines of Business and CxOs. Validated understanding of the IT industry Cloud landscape and market. Proficiencies in building value proposition and positioning strong proposals. Strong listening skills with confirmed ability to communicate across all levels and optimally adapts to multifaceted situations. Be creative with strong problem-solving skills and the ability to adapt and succeed in a fast paced and ambiguous environment. Confirmed ability to work well as part of an extended sales team. Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.