IT Support SLA Compliance Jobs in Kolhapur

IT Support Specialist We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. To ensure success, you should possess extensive experience in providing IT support in a fast-paced environment. What You Will Be Doing Consulting with IT managers and other departments as required Providing IT assistance to staff, including installing and configuring computer hardware, software, systems, networks, printers, and scanners Responding and resolving service issues and requests in a timely manner Monitoring and maintaining hardware, software, and system performance metrics Updating computer software and upgrading hardware and systems Ensuring system security Documenting processes and performing diagnostic tests Keeping track of technological advancements and trends in IT support Implementing software upgrades and troubleshooting any performance issues Setting up new users accounts and profiles, and dealing with password issues Training employees on using software and hardware, and providing ongoing technical support Supporting the roll-out of new applications Must-Have Skills Bachelor s degree in Computer Science or a related field Experience with MS Intune endpoint management solution In-depth knowledge of Windows 10, Mac OS, and Microsoft Office 365 Minimum of 4 years of experience in IT support Strong troubleshooting and critical thinking skills Knowledge of database maintenance and system security Ability to maintain confidentiality of company information Excellent organizational and time-management skills Attention to detail Problem-solving attitude Collaborative team spirit Excellent verbal communication skills Good interpersonal skills Good to Have Proficiency in IT helpdesk software, such as Jira Service Management Experience in documenting processes and monitoring performance metrics We are QTians at QualTech, a global provider of prequalification and ecommerce solutions. With over 20+ international clients, we are committed to delivering high-impact results and innovative digital products. Our vertically integrated product teams own the complete lifecycle from concept through implementation and delivery. Competitive salary Work from home or office your choice Medical and Term Insurance Opportunities to grow and learn in a dynamic environment No micro-management take ownership of your time Work with the latest technologies Flexible work culture and fun team atmosphere Engaging, challenging projects that build your skills Entrepreneurial mindset and support for innovation Daily learning opportunities and bright career prospects Fitness-friendly culture we stay fit together! Qualification : Bachelors degree in Computer Science or a related field

Customer Support Engineer ERP Software (Kolhapur) Location: Kolhapur, Maharashtra Atharva ERP is seeking a skilled and dedicated Customer Support Engineer to join our team and provide exceptional customer service for our ERP solutions. If you are passionate about helping customers resolve technical issues, ensuring optimal product functionality, and making a direct impact on user experience, we want you on our team! About Atharva ERP Atharva 360 is a comprehensive ERP platform that integrates sourcing, procurement, accounting, sales, and analytics for the Sugar and Distillery industries. Our platform allows businesses to manage operations seamlessly from anywhere, optimizing production and delivering high-quality products at competitive rates. As one of the fastest-growing ERP providers, Atharva is committed to innovation and delivering trusted infrastructure to customers across India. With offices in Pune, Mumbai, and Lucknow, our platform is projected to impact over 548,000+ lives by 2026, according to the Ministry of Information Technology. Be part of a rapidly growing and innovative company in the ERP space Collaborate with a supportive, expert team to solve real-world technical issues Work directly with customers to deliver high-quality technical support and training Expand your technical knowledge and grow professionally in the ERP industry Role Overview Customer Support Engineer The Customer Support Engineer will be responsible for troubleshooting and resolving technical issues faced by customers using our ERP products. This role involves understanding customer queries, providing timely solutions, and ensuring a seamless user experience. The engineer will also provide training and support, acting as a key liaison between the development team and customers. Key Responsibilities Implement ERP products at customer sites and ensure smooth installation Offer IT support through desktop solutions, chat functions, emails, and phone calls Diagnose and resolve customer-reported issues across multiple solution levels Serve as the front face of the company, building strong relationships with customers Work as a Subject Matter Expert to gather customer requirements and implement them with the development team Provide on-site training and support to customer staff Collaborate with sales and support teams to drive new features and product innovations Prioritize customer queries, escalate critical issues to IT developers, and ensure timely resolution Document error reports, track performance metrics, and provide feedback for continuous improvement Develop user manuals and other helpful resources to assist customers Preferred Qualifications Bachelor s degree in Engineering, Business, Marketing, or a related field Additional qualifications such as MBA, MCA are preferred Fresher or experienced professionals with a passion for customer service and IT support Strong communication and problem-solving skills Analytical abilities to troubleshoot and resolve complex technical issues A commitment to delivering excellent customer support and a Customer First mindset Key Skills Technical troubleshooting and issue resolution Strong communication and interpersonal skills Experience with ERP products or similar software Proficiency in documentation and reporting Attention to detail and patience when working with customers Ability to collaborate with technical teams to enhance user experience Join the Atharva Team If you're excited about solving customer problems, providing top-notch technical support, and contributing to the growth of a leading ERP platform, we encourage you to apply today! Apply now and start your journey as a Customer Support Engineer at Atharva ERP in Kolhapur! Qualification : Bachelors degree in Engineering, Business, Marketing, or a related field

DevOps Engineer At QualTech, customer experience is at the forefront of everything we do. To help us build functional systems that improve the customer experience, we re looking for a DevOps Engineer responsible for implementing development, testing, automation tools, and IT infrastructure, as well as deploying product updates, identifying production issues, and implementing integrations. What You Will Be Doing Implement development, testing, automation tools, and IT infrastructure. Define and set development, test, release, update, and support processes. Deploy updates and fixes to applications. Develop scripts to automate visualization and build CI/CD pipelines. Select and deploy appropriate CI/CD tools. Debug platform failures and participate in incident response and maintenance. Assist in user management and configuration of integrated tools. Ensure systems are patched and up to date. Implement disaster recovery measures and improve operational stability. Perform root cause analysis and design troubleshooting procedures. Encourage and implement automated processes to minimize waste. Conduct risk management and cybersecurity assessments. Report progress periodically to management. Must-Have Skills Bachelor s degree in Computer Science or related field. 5+ years of experience building and deploying .NET & PHP applications. Experience with shell scripting (PHP, Python, Bash). Proficiency with Git / SVN. Hands-on with deployment methodologies (VM and Cloud e.g., AWS). Experience with Ansible, Chef, or Terraform. Experience with Jenkins or other CI servers. Strong problem-solving attitude and collaborative mindset. Excellent communication and interpersonal skills. Good to Have Experience with monitoring and troubleshooting tools. Understanding of scaling, load balancing, and containerization (Docker, Kubernetes). Familiarity with network security (WAF, VPN). Working knowledge of databases and SQL. We are a team of QTians at QualTech, a fast-growing company offering prequalification and eCommerce solutions. We have served 20+ clients globally. We thrive on innovation, customer satisfaction, and agile, vertically integrated product teams. Competitive salary Work from home or office your choice Medical & term insurance Flexible working environment Learning opportunities with the latest technologies Fitness initiatives Entrepreneurial work culture No micromanagement manage your time Challenging tasks and career growth Fun and creative team atmosphere Qualification : Bachelors degree in Computer Science or related field.

Business Development Associate Experience: 6 Months - 1 year The Business Development Associate is responsible for contacting potential clients, establishing rapport, and arranging meetings. This role involves planning and overseeing new marketing initiatives, researching organizations and individuals to find new opportunities, and increasing the value of current customers while attracting new ones. Job Roles and Responsibilities Contact potential clients to establish rapport and arrange meetings. Plan and oversee new marketing initiatives to attract potential clients. Research organizations and individuals to identify new business opportunities. Develop strategies to increase the value of current clients while securing new ones. Prepare and deliver presentations on products and services to potential clients. Negotiate contracts and close deals with clients. Build and maintain long-term relationships with clients to ensure business growth. Collaborate with the marketing team to align business development strategies with the company's goals. Required Skills and Knowledge Proven experience in business development, sales, or marketing (6 months - 1 year). Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Ability to research and analyze market trends to identify business opportunities. Familiarity with CRM tools and Microsoft Office Suite. Proactive approach to problem-solving and closing sales. Ability to work independently and as part of a team. Tools and Technologies CRM Tools, Microsoft Office Suite, Google Analytics, Social Media Platforms Perks and Benefits Attractive salary and incentives based on performance. Opportunities for career growth and development. Dynamic work environment with a focus on collaboration and innovation. Flexible work-from-home options. Educational Qualification UG: Any Graduate, preferably in Business Administration, Marketing, or related fields. Job Location Work From Home Employment Type Full-Time Permanent Qualification : Any Graduate, preferably in Business Administration, Marketing, or related fields.

Sales & Marketing Executive Experience: 1 - 2 years The Sales & Marketing Executive is responsible for researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals. This role involves implementing new sales plans and advertising strategies to drive growth and enhance brand visibility. Job Roles and Responsibilities Research and develop marketing opportunities to expand the customer base. Understand consumer requirements and identify market trends to optimize sales strategies. Design and implement new sales plans to improve market share and profitability. Work with the marketing team to develop effective advertising strategies and campaigns. Monitor the performance of marketing campaigns and adjust strategies based on results. Assist in the development of marketing budgets and track expenditures. Collaborate with sales teams to enhance the customer acquisition process. Conduct market research to understand customer needs, competitor strategies, and industry trends. Required Skills and Knowledge Proven experience in sales and marketing (1 - 2 years). Strong understanding of market research, marketing trends, and consumer behavior. Excellent verbal and written communication skills. Ability to design and implement effective marketing and sales strategies. Familiarity with advertising tools, CRM software, and Microsoft Office Suite. Strong analytical skills to track campaign performance and adjust strategies. Ability to work under pressure and meet deadlines. Tools and Technologies CRM Tools, Microsoft Office Suite, Google Analytics, Social Media Platforms, Advertising Tools Perks and Benefits Competitive salary with performance-based incentives. Opportunities for professional growth and career advancement. Collaborative and dynamic work environment. Flexible work-from-home options. Educational Qualification UG: Any Graduate, preferably in Business Administration, Marketing, or related fields. Job Location Work From Home Employment Type Full-Time Permanent Qualification : Any Graduate, preferably in Business Administration, Marketing, or related fields.

PHP Developer A PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well. What You Will Be Doing Conducting analysis of website and application requirements Writing back-end code and building efficient, testable, and reusable PHP modules Developing back-end portals with an optimized database Troubleshooting application and code issues Solve complex performance problems and architectural challenges Integrating data storage solutions Integration of user-facing elements developed by front-end developers Updating and altering application features to enhance performance Must-Have Skills Bachelor s degree in Computer Science or related field Understanding the fully synchronous behavior of PHP Basic understanding of JavaScript, HTML5, and CSS3 Knowledge of object-oriented PHP programming Understanding accessibility and security compliance Strong knowledge of PHP/web server exploits and solutions Understanding scalable application design principles User authentication and authorization across systems Experience integrating multiple data sources and databases Familiarity with PHP limitations and workarounds Creating business-supporting database schemas Proficient with SQL/NoSQL databases and query languages Experience with Git and version control Problem-solving attitude and team spirit Excellent communication and interpersonal skills Good to Have Knowledge of JS frameworks like ReactJS, AngularJS, or Vue.js Understanding of MVC design patterns Experience with AWS or cloud services Unit testing, mock testing, BDD/TDD practices Familiarity with Jira and Agile methodologies We are QTians at QualTech, a team passionate about delivering impactful prequalification and ecommerce solutions globally. With over 20+ international clients, we focus on full-cycle product development from concept to deployment. Competitive salary Remote or hybrid work options Medical and Term Insurance Fast-paced learning environment and growth opportunities No micro-management control your own time Hands-on with the latest technologies Challenging and fulfilling work environment Supportive, creative, and fun team culture Entrepreneurial mindset encouraged Continuous learning and upskilling Fitness-focused team join our journey! Qualification : Bachelors degree in Computer Science or related field.