IT Support Specialist Jobs in Ahmedabad

Relationship Manager (RM) Global Trade Finance (GTX) Location: Ahmedabad Experience: 3 5 years Reporting To: Head Global Trade Finance Company: KredX About GTX GTX is a licensed International Trade Financing Services (ITFS) platform operating under IFSCA, designed to support exporters and importers with cross-border working capital needs. Headquartered in GIFT City, our tech-driven platform combines innovative financial solutions with market expertise to simplify and scale global trade financing. Role Overview We are expanding our Global Trade Finance (GTX) vertical and are looking for a highly motivated and experienced Relationship Manager to join our team. In this role, you will be responsible for structuring and executing trade finance transactions, managing client portfolios, building strategic relationships, and ensuring compliance across all operations. You'll work closely with exporters, importers, financial institutions, and internal teams to deliver comprehensive trade finance solutions. Key Responsibilities Client & Transaction Management Originate, structure, and execute various trade finance products such as export factoring, LC, SBLC, forfaiting, buyer s/supplier s credit, etc. Manage and grow a portfolio of corporate clients engaged in international trade. Identify cross-selling opportunities and strengthen client relationships through customized financing solutions. Operational & Risk Oversight Ensure thorough execution of documentation, credit appraisal, compliance checks (KYC/AML), and risk assessments. Oversee transaction lifecycles, including disbursals, repayments, collateral management, and flow monitoring. Coordinate with compliance, risk, and legal teams to ensure risk mitigation across deals. Banking & Institutional Partnerships Liaise with banks (domestic & international), NBFCs, ECAs, and factoring partners for deal structuring and closures. Negotiate terms, pricing, and exposure limits with funding institutions to secure optimal outcomes. Strategic Initiatives Contribute to the development and automation of trade finance products and processes. Monitor global trade trends, regulatory updates (UCP, URDG, FEMA, RBI), and customer behaviors to inform strategy. Candidate Profile Education & Experience 3 5 years of experience in trade finance roles at banks, NBFCs, fintechs, or corporate treasury teams. Certifications such as CDCS or CITF are advantageous. Strong knowledge of trade finance instruments, international regulatory frameworks, and cross-border trade dynamics. Skills & Competencies Proficient in trade documentation, credit analysis, and risk management. Strong analytical thinking and structured problem-solving abilities. Excellent communication, negotiation, and client relationship management skills. Be a part of a high-impact, high-growth vertical with international exposure. Work in a fast-paced, innovation-driven environment backed by strong institutional support. Lead and contribute to digital-first, transformative trade finance initiatives.

Junior Coordinator ERP to CRM Digitization Location: Ahmedabad Role Objective: Support the digitization and integration of ERP and CRM systems by coordinating tasks, gathering process inputs, assisting in data mapping, and ensuring smooth collaboration between internal teams and vendors for timely project delivery. Key Responsibilities Project Support & Coordination Assist the project lead in day-to-day coordination between internal teams and IT/CRM vendors. Track task progress, maintain project documentation, and escalate delays or issues promptly. Business Process Documentation Collect inputs from sales, operations, and finance teams to document workflows. Maintain process maps, SOPs, and user requirement documents. Data Handling & Validation Assist in mapping customer, product, pricing, and order data between ERP and CRM systems. Support data cleanup, migration activities, and reconciliation during testing phases. User Acceptance Testing (UAT) & User Coordination Organize and monitor UAT for CRM/ERP modules. Gather user feedback and communicate effectively with the implementation team. Training & Onboarding Support Help prepare user guides and training materials. Support internal training sessions and address basic user queries during rollout. Key Requirements Bachelor s degree in Business, Engineering, IT, or related field. 2 4 years experience in ERP/CRM support, sales operations, or business process roles. Familiarity with tools like Zoho CRM, Salesforce, SAP, Tally, or MS Dynamics preferred. Good understanding of core business processes: inquiry, quotation, order processing, and invoicing. Strong documentation, follow-up, and coordination skills. Preferred Exposure Experience with CRM or ERP implementation/support projects. Basic knowledge of integration or automation tools (e.g., Zapier, API workflows). Proficiency in Excel, Google Sheets, and documentation tools. Comfortable working across IT, sales, and accounts teams. Qualification : Bachelors degree in Business, Engineering, IT, or related field

Power Apps Tech Lead & Account Manager Full-Time | Ahmedabad, Gujarat (On-site) Location: Ahmedabad, Gujarat (Work from Office) Employment Type: Full-Time Industry: Information Technology / Power Platform Development Experience Level: Mid to Senior-Level Function: Technical Leadership, Application Development, Client Account Management Job Summary We are seeking a skilled and experienced Power Apps Tech Lead and Account Manager to join our team in Ahmedabad. This hybrid role combines deep technical expertise in Microsoft Power Platform particularly Power Apps, Power Automate, and Power BI with strong client relationship management and leadership capabilities. The ideal candidate will lead a team of Power Apps developers, architect robust business applications, and act as the key liaison between our technical teams and clients, ensuring project success and long-term client satisfaction. Key Responsibilities Technical Leadership & Power Platform Development Lead and mentor a team of Power Apps developers in delivering scalable and secure business applications. Architect and design solutions using Microsoft Power Platform, including Power Apps (canvas and model-driven), Power Automate, and custom connectors. Guide the team on best practices in development, code review, and implementation. Translate business requirements into functional and technical specifications. Ensure the integration of Power Apps with databases, Microsoft 365, SharePoint, and other enterprise systems. Maintain high standards of code quality, documentation, and testing. Actively participate in hands-on development and troubleshooting when required. Client & Account Management Serve as the primary point of contact for key client accounts. Understand their business objectives and align solutions accordingly. Build long-term relationships and ensure high client satisfaction through proactive communication and service. Identify up-selling or cross-selling opportunities to expand service offerings within existing accounts. Manage client contracts, proposals, renewals, and SLAs. Develop and present account plans, performance reports, and actionable insights to clients. Collaborate with sales and delivery teams to meet client expectations and ensure smooth execution. Qualifications & Skills Required Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred). 4 8 years of overall experience, with proven expertise in Microsoft Power Platform, especially Power Apps and Power Automate. Strong understanding of canvas apps, model-driven apps, data connectors, and Microsoft Dataverse. Experience in technical leadership, team mentorship, and performance management. Familiarity with Agile methodologies, SDLC, and project planning. Excellent written and verbal communication skills. Strong problem-solving abilities and analytical thinking. Preferred Experience in Power BI, SharePoint integration, and Azure services. Prior roles in project management or account/client management. Sales-oriented mindset with a focus on customer success. Proficiency in CRM software, reporting tools, and Microsoft 365 ecosystem. IT consulting or managed services experience is a plus. Work on cutting-edge Power Platform solutions for diverse clients. Leadership role with both technical and strategic impact. Collaborative and innovative team culture. Opportunity for growth and certification support in Microsoft technologies. Be part of a growing IT services company based in Ahmedabad. Apply today to accelerate your career as a Power Apps Technical Lead and Account Manager and make an impact through technology and client success. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field (Masters preferred).

Pre-Sales Engineer Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | On-Site Experience Required: 2 to 5 years Qualification: Any Graduate (IT/Computer Science preferred) Salary: Competitive, based on candidate s experience Notice Period: Immediate joiners preferred Job Summary We are seeking a skilled Pre-Sales Engineer with strong experience in Microsoft Office 365 (M365), Enterprise Mobility Suite (EMS), and cloud technologies to join our dynamic sales and technical team in Ahmedabad. You will serve as a solution evangelist, promoting our cloud and IT service offerings, working closely with customers to analyze their needs, design tailored cloud solutions, and support the sales lifecycle. Key Responsibilities Lead pre-sales activities by demonstrating and promoting the company s cloud and IT products, including Office 365, Azure, and hybrid cloud solutions. Collaborate with clients to understand business requirements and design customized cloud migration and disaster recovery solutions (public and private cloud). Act as a trusted solution architect to enterprise clients, guiding them through cloud adoption strategies and best practices. Prepare and present detailed solution documents including Design Documents, Scope of Work (SoW), architecture diagrams, and Bill of Materials (BoM) for cloud services and managed IT hardware. Analyze customer environments and define logical workflows for Office 365 deployments and migrations. Provide expert consultation on Office 365, Azure, Active Directory (AD), Azure AD, and related hybrid/on-premises integrations. Hands-on experience with migrating servers, databases, and storage solutions to Azure and Office 365 platforms. Support product teams by providing insights to launch new cloud services and value-added offerings. Basic knowledge of Linux OS to assess and address client requirements. Understand implications of cloud commercialization, licensing, and pricing models. Familiarity with AWS cloud services is a plus. Required Skills & Qualifications Minimum 2 to 5 years of experience in a pre-sales engineer or solution architect role, preferably focused on Microsoft cloud technologies. Strong hands-on knowledge of Office 365/Microsoft 365, Microsoft Teams, and EMS. Proficient in communicating complex technical solutions clearly to both technical and non-technical stakeholders. Experience with cloud migration projects involving Azure and Office 365 environments. Sound understanding of Active Directory Domain Services, Federation Services, and directory synchronization to Azure AD. Good command of spoken and written English with professional presentation skills. Bachelor s degree in IT, Computer Science, or related field preferred. Work with cutting-edge Microsoft cloud technologies and participate in digital transformation projects. Collaborate with a talented team of cloud professionals and product experts. Opportunity for growth and development in a fast-evolving technology landscape. Competitive salary and benefits package based on your experience. Apply today to advance your career as a Pre-Sales Engineer specializing in Microsoft cloud solutions in Ahmedabad! Qualification : Bachelors degree in IT, Computer Science, or related field preferred.

System Engineer Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | On-site Experience Required: 1 to 5 years Qualification: Any Graduate with IT background or equivalent Salary: Competitive, based on experience Notice Period: Immediate joiners preferred Job Summary We are looking for a skilled System Engineer to manage and support our Windows Server environments, Office 365, and Azure cloud services. The ideal candidate will have hands-on experience in server administration, Active Directory design, and migration, along with basic knowledge of PowerShell scripting and networking fundamentals. This role offers an excellent opportunity to grow your career in IT infrastructure management within a fast-paced environment in Ahmedabad. Key Responsibilities Manage and maintain Windows Servers, ensuring optimal performance and security. Provide basic to advanced support for server operations, including troubleshooting and issue resolution. Administer Office 365 and provide support for related services. Assist with Azure cloud platform tasks and basic cloud service management. Configure and manage Active Directory Federation Services (ADFS) and design Active Directory environments. Perform server backups and restore configurations to ensure data integrity. Manage Exchange Servers for smooth email operations. Plan and execute server migrations and implement new servers or services based on organizational requirements. Utilize PowerShell scripting for automation and server management tasks. Collaborate with the network team to maintain a solid understanding of networking protocols and infrastructure. Document processes and maintain technical documentation for system configurations and procedures. Required Skills & Qualifications 1 to 5 years of experience in system administration with Windows Servers and related technologies. Working knowledge of Office 365 administration and Azure basics. Experience with Active Directory, ADFS, and Exchange Server management. Familiarity with PowerShell scripting for automation and task efficiency. Clear understanding of networking concepts and protocols. Strong problem-solving skills and ability to manage server issues proactively. Good command of written and spoken English communication. Relevant Microsoft certifications (e.g., MCSA, AZ-900) are a plus. Work with a dynamic IT infrastructure team in Ahmedabad. Exposure to hybrid on-premises and cloud environments (Office 365 & Azure). Opportunity for professional growth and certification support. Competitive salary and a collaborative workplace culture. Qualification : Any Graduate with IT background or equivalent

Job Title: HR Recruiter / Talent Acquisition Specialist Location: Ahmedabad, India Job Overview: As an HR Recruiter, you will play a key role in sourcing, screening, and engaging top talent to support our growing organization. You will work closely with hiring managers, coordinate interview processes, and contribute to building a strong talent pipeline through creative sourcing strategies and excellent candidate engagement. Key Responsibilities: Source and attract potential candidates using job portals, social media platforms, and professional networks. Screen resumes and conduct initial telephonic interviews to shortlist qualified candidates. Schedule and coordinate interviews between candidates and hiring managers. Maintain and update recruitment databases with accurate candidate information. Generate leads and build a pipeline of potential candidates using innovative sourcing techniques. Assist in talent acquisition planning to meet current and future hiring needs. Provide timely updates and reports on recruitment progress to the HR team. Support employer branding initiatives and participate in recruitment drives and events. Qualifications & Skills: Bachelor s or Master s degree in Human Resources, Business Administration, or a related field. Strong verbal and written communication skills. Basic understanding of recruitment processes, sourcing strategies, and candidate screening. Familiarity with popular job portals and lead generation tools. Excellent organizational skills with great attention to detail. A proactive, people-oriented approach with strong interpersonal skills. Ability to work collaboratively in a fast-paced, dynamic environment. Launch your HR career in a supportive and growth-oriented environment. Gain hands-on experience with end-to-end recruitment and talent acquisition. Work with a collaborative team committed to people and culture excellence. Qualification : Bachelors or Masters degree in Human Resources, Business Administration, or a related field.

Data Scientist Roles and Responsibilities: Data Mining & Extraction: Extract valuable, usable data from various data sources to support business objectives and analytic systems development. Machine Learning & Model Optimization: Utilize machine learning techniques to select relevant features, build, and optimize classifiers for data analysis. Data Preprocessing & Cleansing: Perform preprocessing tasks on both structured and unstructured data to prepare it for in-depth analysis, ensuring its quality and accuracy. Enhancing Data Collection: Improve data collection procedures to capture all necessary information, enabling the development of robust analytic systems. Data Validation & Integrity: Cleanse and validate data to ensure its integrity, making it suitable for analysis and predictive modeling. Pattern Analysis & Solution Development: Analyze large datasets to identify patterns and develop insights, helping to solve complex business problems. Prediction & Algorithm Development: Design and develop predictive systems and machine learning algorithms to deliver actionable insights and support decision-making. Result Presentation: Communicate findings and insights clearly to both technical and non-technical stakeholders, ensuring understanding and adoption. Solution Proposal & Strategy Development: Propose innovative solutions and strategies to tackle business challenges, driving data-driven decisions. Collaboration with Teams: Work closely with Business and IT teams to align data science initiatives with organizational goals and ensure seamless integration with existing systems. Requirements: Educational Background: Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Experience & Leadership: Proven experience leading data architecture projects and teams, with a strong track record of delivering data-driven solutions. Communication & Collaboration Skills: Excellent communication, collaboration, and interpersonal skills, with the ability to effectively convey technical concepts to various audiences. Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines effectively. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

About This Role: As a Business Development Manager, you will strategize, implement, and oversee our business development activities. You will be at the forefront of discovering and exploiting new business opportunities and ensuring we stay ahead in a competitive landscape. Key Responsibilities: Craft and execute business development strategies to exceed revenue targets. Analyze market trends, competitor activity, and customer needs to identify new business opportunities. Maintain robust relationships with key stakeholders, including clients, partners, and industry bodies. Manage sales pipelines, lead generation, and sales forecasting effectively. Collaborate with our marketing team to drive marketing and sales initiatives. Provide insightful reports to leadership on business growth progress and market dynamics. Represent the company at industry events to network and stay abreast of the latest trends. Lead deal negotiations and closures, ensuring favorable terms for the company. Mentor and support junior business development staff. Requirements: Bachelor s degree in Business, Marketing, or related fields. Proven B2B/B2C sales and business development experience, ideally within the IT sector. Deep understanding of IT products and services, such as cloud solutions, software development, and infrastructure management. Exceptional communication, negotiation, and interpersonal skills. Strategic thinker with strong analytical skills and the ability to meet tight deadlines. Proven ability to manage budgets and financial forecasts. Opportunity to work in a vibrant and innovation-driven environment. Chance to work with leading technologies and influential industry players. Support for professional development and growth. Application Process: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. We appreciate all applications, but only candidates selected for an interview will be contacted. Qualification : Bachelors degree in Business, Marketing, or related fields.

Business Development Executive (Lead Generation) Experience: 2 to 5 Years No. of Openings: 4 Qualifications: B.E / B.Tech We are seeking an enthusiastic and results-driven Business Development Executive (Lead Generation) to join our team. The ideal candidate will have proven experience in lead generation, particularly through LinkedIn, and a passion for IT service sales. If you are motivated by targets and eager to learn new things every day, this role is for you! Key Responsibilities: Generate and qualify leads for our IT services, focusing on Web, Mobile, and Enterprise Software. Utilize LinkedIn and other platforms to identify and connect with potential clients. Manage the entire lead generation process, from initial outreach to qualification. Work closely with the sales team to nurture and convert leads into business opportunities. Consistently achieve and exceed monthly, quarterly, and yearly sales targets. Demonstrate a solid understanding of technology services and effectively communicate their value to prospects. Take initiative in planning, managing, and driving lead generation efforts. Build and maintain relationships with key decision-makers and stakeholders. Skills & Qualifications: Proven experience in lead generation, especially via LinkedIn, in the IT services industry. Excellent communication and interpersonal skills. A goal-driven, target-oriented individual with a passion for sales. Strong self-management, initiative, and planning skills. Ability to understand and effectively present technology services for Web, Mobile, and enterprise software solutions. A proactive approach to learning and improving sales strategies. B.E / B.Tech degree or equivalent experience. Qualification : B.E / B.Tech degree or equivalent experience.

Job Description: We are seeking an experienced and detail-oriented Email Marketing Specialist to join our team. In this role, you will be responsible for managing and executing email marketing campaigns across various customer lifecycles, including prospecting, win-back, nurturing, retention, and transactional emails. You will work closely with other teams to create impactful email campaigns, analyze performance data, and optimize strategies to maximize engagement and revenue generation. Key Responsibilities: Campaign Execution: Produce and execute all email and SMS campaigns, including creating emails from templates, HTML coding, copywriting, asset coordination, quality assurance, and scheduling. Lifecycle Management: Support various strategic programs through manual and triggered campaigns targeting different customer lifecycle stages, including prospecting, win-back, nurturing, post-purchase, loyalty, and retention. Segmentation & Personalization: Build effective target audiences and segments for each campaign, leveraging customer data (e.g., web behavior) to personalize messaging. A/B Testing & Optimization: Develop and execute A/B tests, including subject lines, message content, CTAs, customer cohorts, send times, and new features to optimize performance. Record results and recommend improvements based on testing outcomes. Collaboration: Work with designers and copywriters to optimize email creative and templates, ensuring best practices for engagement and performance. Performance Reporting: Provide regular reports on campaign performance, including opens, clicks, conversions, revenue, and unsubscribes, and recommend strategies for improvement. Rendering & Quality Assurance: Test emails across devices, email clients, and ISPs to ensure proper rendering and user experience for the majority of subscribers. Frequency Management: Mitigate email and SMS frequency to minimize churn while maintaining engagement and aligning with business priorities. Trend Analysis & Strategy: Stay updated on global email marketing best practices, trends, and tools to continually improve campaign effectiveness and customer acquisition, nurturing, and retention. New Technology & Tools: Look for innovative ways to improve email marketing programs, integrating new technologies, tools, and best practices. Skills and Qualifications: Proven experience managing and executing successful email marketing programs. Hands-on experience with marketing automation platforms (e.g., Mailchimp, HubSpot, Marketo). Strong understanding of email regulations and compliance (e.g., GDPR, CASL). Experience with growing, engaging, and analyzing the performance of large email databases. Familiarity with building email marketing campaigns from scratch. Proficiency in Google Analytics, HTML/CSS, A/B testing, and other CMS platforms. Ability to use SQL or similar queries to analyze and report on data. Strong skills in data analytics to interpret data, suggest improvements, and optimize performance. Knowledge of SEO/SEM and how it integrates with email marketing. Excellent written communication and copywriting skills for creating compelling email content. Strong project management skills with attention to detail and ability to manage multiple projects. Experience with email creative, template creation, and testing. Desired Skills: Experience in lead generation through email marketing. Knowledge of testing tools and methods for improving email performance. Ability to suggest innovative strategies based on competitor analysis and global trends. Competitive salary, up to 10,00,000. Be a key player in a dynamic, fast-growing team. Opportunity to drive impactful campaigns with measurable outcomes. Continuous professional development in the latest email marketing tools and best practices. Collaborative environment with a focus on innovation and results. If you are an experienced Email Marketing Specialist with a passion for creating engaging campaigns and driving measurable success, we d love to hear from you. Apply now to join our team and take your career to the next level!

Job Title: Freelance Upwork Specialist Job Summary We are looking for a Freelance Upwork Specialist who will be responsible for developing and implementing a comprehensive strategy to leverage the Upwork platform for securing new business opportunities. The ideal candidate will have proven experience in bidding on Upwork and securing projects related to technologies like ReactNative, Laravel, MERN Stack, etc. This role requires strong communication skills, an understanding of Upwork trends and algorithms, and the ability to work during night hours to align with client needs. Key Responsibilities Strategy Development: Develop and implement a detailed strategy to leverage Upwork for securing new business opportunities and maximizing project wins. Client Interaction: Initiate and conduct discussions with potential clients, understanding their requirements and setting up meetings to close deals. Bidding on Upwork: Write compelling proposals and bids for projects on Upwork, ensuring alignment with client needs and industry best practices. Project Acquisition: Successfully acquire projects related to ReactNative, Laravel, MERN Stack, and similar technologies. Stay Updated with Upwork Trends: Regularly monitor and stay updated with Upwork platform trends, algorithms, and best practices to continuously improve bidding strategies and project acquisition. Night Shift Availability: Be available for communication with clients during the night hours from Monday to Thursday (9pm - 1am) and Sunday mornings (8am) to accommodate client time zones and project deadlines. Skills Required Freelancing Expertise: Experience in freelancing on platforms like Upwork and understanding of the bidding process. Business Development: Strong skills in business development and client acquisition. Upwork Knowledge: Proven experience with Upwork, including strategies for winning bids and securing long-term clients. Technology Knowledge: Familiarity with technologies such as ReactNative, Laravel, MERN Stack, and related fields. Communication Skills: Excellent communication skills, both written and verbal, to interact with clients and internal teams effectively. Self-Discipline: Ability to manage time effectively and work independently during night hours. Qualifications Any Graduate (Preferably in IT, Business, or related fields).

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: 1. Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. 2. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. 3. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. 4. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. 5. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: 6. Bachelor s degree in related field (or equivalent experience). 7. Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. 8. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. 9. Proficiency in configuring and managing servers. 10. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: 11. Experience with network management tools and monitoring software. 12. Basic knowledge of virtualization technologies is a plus. 13. Strong problem-solving skills and ability to work independently. Perks and Benefits: Healthy & Flexible Work Environment All Saturdays Off (5 Days Working) Performance based Incentive & employee friendly policies Attractive Awards, Festival Celebrations, Picnic, Birthday Celebrations etc. Unlimited opportunity to grow.

ServiceNow Developer ITSM | Full-Time | Ahmedabad, Gujarat Location: Ahmedabad, Gujarat Job Type: Full-Time Experience: 3 to 6 years (including 2+ years of hands-on ServiceNow development) Industry: Information Technology / IT Services Functional Area: ITSM, Application Development Work Schedule: Flexible working hours Job Summary We are hiring an experienced ServiceNow Developer in Ahmedabad to join our growing IT team. This technical role is responsible for the configuration, customization, and ongoing development of the ServiceNow platform, supporting IT Service Management (ITSM) and other business processes in alignment with ITIL best practices. The ideal candidate will bring deep technical knowledge and hands-on experience in building scalable ServiceNow solutions. Key Responsibilities Analyze, define, and document business and system requirements for workflows, integrations, user interfaces, and automation. Configure and customize the ServiceNow platform, including workflows, business rules, client scripts, ACLs, UI policies, and UI actions. Develop and maintain ServiceNow integrations with internal and third-party systems via REST, SOAP, and other methods. Design and implement automated workflows to streamline business processes and improve efficiency. Maintain and manipulate data within the ServiceNow CMDB, incident, change, and other modules. Work closely with cross-functional teams to understand user requirements and deliver scalable solutions. Participate in ServiceNow upgrades, patching, and platform maintenance tasks. Required Skills and Qualifications 3 6 years of overall IT experience, with 2 4 years specifically in ServiceNow development. Strong understanding of ITSM processes and practical experience in ServiceNow implementations. Experience working on enterprise-level applications with multi-functional modules. Proficiency in JavaScript, ServiceNow scripting, UI policies, and data policies. Experience integrating ServiceNow with other tools and platforms. Solid grasp of ITIL v3 concepts, particularly in operational support and analysis. Excellent problem-solving skills, attention to detail, and ability to work independently. Preferred / Nice to Have Experience with ServiceNow Service Portal development for creating customized user experiences. Knowledge of front-end technologies such as AngularJS, Bootstrap, CSS, and HTML. Experience building widgets and custom portal components in ServiceNow. ServiceNow certifications (e.g., CSA, CAD, CIS) are a strong plus. Prior experience in agile development environments. Opportunity to work on cutting-edge ServiceNow implementations. Collaborative work culture with flexible working hours. Exposure to enterprise ITSM, automation, and cloud platforms. Continuous learning and certification opportunities. Apply now to grow your career as a ServiceNow Developer in a dynamic, fast-paced IT environment in Ahmedabad!

Microsoft Pre-Sales / Solution Architect Full-Time | Ahmedabad, Gujarat (On-Site) Location: Ahmedabad, Gujarat (Work from Office) Employment Type: Full-Time Experience Required: 1 to 7 years Qualification: Bachelor s degree in Information Technology, Computer Science, or related field Salary: Commensurate with experience and skills Notice Period: Immediate joiners preferred Job Overview We are seeking a dynamic and technically proficient Microsoft Pre-Sales / Solution Architect to join our team in Ahmedabad. This role combines deep expertise in Microsoft technologies with strong business acumen to drive the pre-sales process, engage with clients, and design customized IT solutions. The ideal candidate will play a critical role in bridging the gap between technical teams and client-facing functions, ensuring the successful positioning of our Microsoft-based services and solutions. Key Responsibilities Develop innovative and scalable solutions using the Microsoft technology stack to address client requirements. Lead the creation and delivery of Proof of Concepts (POCs), product demos, and solution walkthroughs. Collaborate closely with the sales team during the pre-sales lifecycle to understand client pain points and offer tailored solutions. Engage directly with clients to present solutions, address technical queries, and ensure alignment with their business goals. Work with internal technical teams to develop detailed proposals, solution architecture, statements of work (SoWs), and project estimations. Stay up to date on Microsoft product releases, feature updates, and evolving technologies across cloud, collaboration, and security portfolios. Package and enhance existing in-house IPs/solutions and develop reusable solution components. Conduct technical workshops and knowledge transfer sessions for clients and internal stakeholders. Coordinate with the Microsoft team on joint go-to-market efforts and pre-sales initiatives. Technical Skills and Product Knowledge Strong understanding of Microsoft 365 (M365) and Office 365 (O365) solutions. Proficiency in Microsoft Azure including IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) offerings. Knowledge of Microsoft security tools such as Intune, DLP, Microsoft Defender, and Endpoint Management. Familiarity with the Power Platform including Power BI, Power Apps, and Power Automate. Basic to intermediate understanding of Microsoft Dynamics 365 (D365) applications, including Customer Engagement (CE), Finance & Operations (F&O), and Business Central (BC). Experience with SharePoint and/or .NET development will be considered a strong advantage. Candidate Profile IT Graduate with strong technical and client-facing skills. Excellent communication, presentation, and interpersonal skills. Ability to think strategically and translate business challenges into technology solutions. Team player with the ability to work independently in a fast-paced environment. Passion for Microsoft technologies and continuous learning. Be a key contributor to enterprise-level Microsoft solution sales. Work with a collaborative and innovation-driven team. Exposure to a wide range of clients, industries, and Microsoft technologies. Growth-oriented environment with certification support. Apply now to join our growing team as a Microsoft Pre-sales / Solution Architect in Ahmedabad and help businesses transform with modern Microsoft solutions. Qualification : Bachelors degree in Information Technology, Computer Science, or related field

MS Dynamics Functional Consultant / Business Analyst Full-Time | Ahmedabad, Gujarat (On-site) Location: Ahmedabad, Gujarat Job Type: Full-Time, On-site Experience Required: 1 to 7 years Qualification: IT Graduate (CA, MBA, or equivalent preferred) Salary: Based on experience and expertise Notice Period: Immediate joiners preferred Job Summary We are looking for a skilled MS Dynamics Functional Consultant / Business Analyst to join our team in Ahmedabad. You will collaborate with cross-functional teams including business users, technical staff, and management to gather requirements, analyze business processes, and implement solutions on the Microsoft Dynamics 365 platform. This role is pivotal in bridging the gap between business needs and technical execution, ensuring the delivery of high-quality ERP/CRM solutions. Key Responsibilities Engage with customers cross-functional teams to understand business strategy and gather detailed requirements. Implement, maintain, and support customized solutions on Microsoft Dynamics 365 (F&O, Business Central, CRM). Develop clear, comprehensive functional documentation including Functional Requirement Documents (FRD), Functional Design Documents (FDD), and Test Design Documents (TDD). Conduct detailed business process analysis and create Fit-Gap analysis documentation. Prepare professional presentations and process workflows using tools like PowerPoint and Visio based on functional requirements and process design. Support solution testing activities and assist end users during User Acceptance Testing (UAT). Conduct training sessions to ensure smooth adoption of Dynamics 365 solutions. Collaborate in all phases of the Software Development Life Cycle (SDLC) to deliver end-to-end solutions. Maintain a strong attention to detail and commitment to delivering high-quality, customer-centric solutions. Mandatory Qualifications & Skills Bachelor s degree in IT, CA (Intermediate), MBA, or equivalent qualification. Minimum 2 years of hands-on experience in ERP or CRM implementation, preferably with Microsoft Dynamics 365 products. Proven expertise in requirements gathering, solution design, and business process documentation. Excellent written and verbal communication skills with the ability to interact with stakeholders at all levels, including C-level executives. Strong experience preparing test cases and supporting testing activities. Industry experience in Manufacturing, Banking, Financial Services and Insurance (BFSI) sectors is highly desirable. Self-starter with excellent multitasking skills and ability to prioritize shifting demands. Preferred Experience Practical knowledge of Dynamics 365 modules such as Finance & Operations (F&O), Business Central (BC), and Dynamics CRM. Hands-on experience with business process modeling and workflow automation. Familiarity with Agile methodologies and SDLC processes. Opportunity to work on cutting-edge Microsoft Dynamics 365 ERP/CRM implementations. Collaborate with industry experts and cross-functional teams in Ahmedabad. Support professional growth with real-world business and technical challenges. Competitive salary and a dynamic, growth-oriented work environment. Apply now to join a leading IT firm in Ahmedabad as an MS Dynamics Functional Consultant / Business Analyst and help drive digital transformation for our clients. Qualification : Bachelors degree in IT, CA (Intermediate), MBA, or equivalent qualification.

Position Title: Business Development Manager Location: Ahmedabad Experience: 5+ years in Sales, preferably in the IT software or training industry Role Overview We are seeking an experienced and dynamic Business Development Manager to lead client acquisition, sales growth, and strategic partnerships. The ideal candidate will have a strong background in IT solutions sales particularly in ERP, HRMS, or Payroll systems and will be responsible for driving revenue through new and existing customer engagement. Key Responsibilities Identify and pursue new business opportunities through market research, networking, and direct outreach. Build and maintain strong client relationships, from initial contact to closure. Organize and conduct meetings with prospective clients to understand requirements and present tailored software solutions. Manage end-to-end sales cycle including inquiry generation, proposal development, negotiation, and deal closure. Lead and mentor the sales team; provide training, support, and performance feedback. Increase the lifetime value of existing customers while attracting new business. Plan and execute below-the-line (BTL) marketing and lead-generation initiatives. Work with internal stakeholders (Technical, Academic, Accounts, Admin teams) to ensure timely and effective project delivery. Prepare sales projections, revenue forecasts, and business growth reports for the CEO. Consistently meet or exceed monthly and quarterly targets. Requirements and Skills Minimum of 5 years of experience in sales, with at least 2 years in ERP / HRMS / Payroll software solutions. Strong understanding of client-server software solutions and business applications. Proven ability to develop and execute business development strategies. Excellent communication, negotiation, and presentation skills. Self-motivated and target-driven, with the ability to lead teams and work independently. Prior experience in the IT training or software product industry is preferred. Bachelor's degree in Business, Marketing, IT, or a related field. Perks & Benefits Competitive salary. Medical insurance coverage. Paid national holidays, vacation, and personal leave. Leave encashment and gratuity benefits. Employee Referral Program. Regular cultural and engagement activities. Supportive work environment with growth opportunities. Qualification : Bachelor's degree in Business, Marketing, IT, or a related field

Vice President of Sales 15+ Years Experience | Ahmedabad We are looking for a highly experienced Vice President of Sales with over 15 years of demonstrated success in enterprise-level direct sales, specifically targeting the USA and Canada markets. The ideal candidate will have a strong background in IT services and software sales, with deep knowledge of the US market dynamics, customer needs, and competitive landscape. Key Responsibilities: Lead and provide strategic direction to the inside sales team to achieve ambitious revenue targets of $2-4 million USD per annum. Develop and execute effective outbound sales strategies focused on solution selling of software development services. Collaborate closely with marketing, product development, and customer support teams to ensure unified market penetration strategies. Identify and engage prospective enterprise customers, driving both acquisition and retention of complex enterprise solutions. Maintain an in-depth understanding of software technologies, industry trends, and market dynamics within the North American IT sector. Deliver compelling presentations and foster long-term client relationships through exceptional communication and customer service. Partner effectively across departments including Sales, Engineering, Development, and Marketing to drive cohesive growth. Frequent travel to USA and Canada is required; prior experience traveling in these markets is essential. Required Skills & Qualifications: 15+ years of direct sales leadership experience with a strong focus on the US and Canadian IT services markets. Proven track record of generating revenues between $2 million and $4 million USD annually. Expertise in complex enterprise solution sales and software development services. Exceptional strategic planning, communication, and leadership skills. Prior experience traveling frequently to the USA and Canada markets. Ability to work collaboratively across multiple functions and teams to meet business goals. Location: Ahmedabad, India

Job Title: Project Manager Magento Location: Ahmedabad Job Type: Permanent Education: Any Graduates / Any Masters Experience: 10 - 15 Years Openings: 2 Roles & Responsibilities: We are seeking an experienced Project Manager to lead and manage the delivery of Adobe Commerce (Magento) solutions for our clients. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of eCommerce, especially in Adobe Commerce (Magento). As a Project Manager, you will oversee all aspects of the project lifecycle from planning and execution to delivery and client satisfaction. Project Planning and Execution: Develop comprehensive project plans, defining project scope, objectives, deliverables, and timelines. Execute project plans efficiently, ensuring the timely and successful delivery of Adobe Commerce solutions. Collaborate with cross-functional teams, including design, development, and QA, to ensure alignment of project goals and objectives. Monitor project progress and adjust plans as necessary to ensure successful project delivery. Team Leadership: Lead and motivate project teams, fostering a collaborative and high-performance work environment. Allocate resources efficiently, considering project requirements and team strengths, to meet project timelines and quality standards. Provide guidance and support to team members, encouraging continuous professional development. Client Engagement: Act as the primary point of contact for clients, developing and maintaining strong client relationships. Understand clients business objectives and align project deliverables with their goals. Conduct regular status meetings and project updates to ensure clients are informed and engaged throughout the project. Address client concerns and provide solutions to ensure high levels of satisfaction. Risk Management: Proactively identify potential project risks and develop mitigation strategies. Manage deviations from the project plan, ensuring the project remains on track, on time, and within budget. Address challenges promptly to ensure smooth project progression and client satisfaction. Resource Allocation and Optimization: Optimize resource utilization to meet project timelines, budget constraints, and quality standards. Allocate resources effectively, ensuring the team has the necessary tools and support to succeed. Quality Assurance: Oversee quality assurance processes to ensure the delivery of high-quality Adobe Commerce solutions. Conduct thorough testing and validation before the project is deployed to ensure it meets all client requirements and standards. Deviation Management: Track project budgets and manage deviations to ensure cost-effectiveness. Provide regular updates to stakeholders, ensuring transparency and visibility into the project s progress. Contract Renewals and Account Growth: Manage contract renewals, working closely with clients to negotiate terms and ensure satisfaction. Proactively identify opportunities to extend and expand client contracts, building long-term relationships. Identify opportunities for upselling and cross-selling eCommerce services, contributing to business growth. Needs Assessment and Solution Design: Conduct thorough needs assessments to understand clients' evolving requirements. Propose tailored solutions that align with clients business objectives, leveraging Adobe Commerce features effectively. Account Growth Strategy: Develop and implement strategies for account growth, focusing on delivering additional value to existing clients. Monitor and evaluate client satisfaction and project success, ensuring continuous improvement. Skills Required: Project Management: Expertise in planning, execution, and delivery of large-scale projects, with a focus on eCommerce solutions. Team Leadership: Strong leadership abilities with experience in managing cross-functional teams. Magento 2 Expertise: Hands-on experience with Magento 2 or Adobe Commerce, including previous working experience in implementing and managing eCommerce solutions. Communication Skills: Strong verbal and written communication skills, with the ability to engage with clients and stakeholders effectively. Client Management: Proven experience in client engagement and relationship management, ensuring satisfaction and retention. Risk & Budget Management: Experience in identifying project risks, mitigating them, and managing project budgets. Quality Assurance: Knowledge of quality assurance practices, ensuring that final solutions meet client expectations and quality standards. Contract Management: Experience in managing contract renewals and upselling/cross-selling services. Adaptability: Passion for learning and exploring new features and solutions in Adobe Commerce. Additional Skills (Preferred but not required): Knowledge of Adobe Commerce Cloud and on-premise solutions. Experience working with international clients. Qualification : Any Graduate / Post Graduate

Experience Fresher No of Openings 2 Job Summary The Junior Business Development Executive will support the sales and marketing team in new client acquisition and revenue growth strategies. This role requires a keen interest in market dynamics, sales processes, and client engagement. Key Responsibilities Lead Generation: Identify and qualify new business opportunities through cold calling, networking, and social media. Client Outreach: Assist in the development and execution of outreach strategies to attract new clients. Market Research: Conduct research to identify new markets and customer needs. Presentations: Prepare and deliver presentations on software services to potential clients. Sales Support: Support senior business developers in negotiating deals and closing sales. CRM Management: Maintain client and potential client information within the company CRM. Feedback Analysis: Collect feedback from clients and the market to assist in product and service improvement initiatives. Reporting: Assist with the preparation of reports on business development activities. Skills & Qualifications Master s degree in Business, Marketing, IT, or a related field. Up to 2 years of experience in sales, marketing, or business development, preferably in the technology or software sector. Strong communication and interpersonal skills. Proficient in Google Suite and CRM software. Ability to work in a fast-paced and dynamically changing environment. Proactive, self-driven, and able to work independently as well as part of a team. Desired Traits Enthusiasm for technology and software solutions. Innovative thinker with a knack for problem-solving. Strong organizational and time-management skills. Work Environment This position typically operates in an office environment but may involve some travel to client sites or industry conferences. Reporting Structure Reports directly to the Business Development Manager or Sales Director. Qualification : Masters degree in Business, Marketing, IT, or a related field.