IT Workflow Product Manager Jobs in Bengaluru

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Infrastructure Security Leader Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI-powered platform for customer experience, enabling enterprises to automate customer interactions using AI agents. Our platform ensures natural conversations, delivering predictable outcomes, and is trusted by top companies like DoorDash, Affordable Care, Signify Health, and Verida. Observe.AI blends advanced speech understanding, workflow automation, and enterprise-grade governance to deliver end-to-end AI solutions that optimize both human and AI interactions, providing insights for coaching and quality management. At Observe.AI, we re on a mission to transform customer experiences through AI. As a founding member of our Infrastructure/Cloud Security team, you will have the opportunity to shape and design cloud security from the ground up for a platform trusted by over 80 million users. Reporting directly to the VP of Information Security, you will drive a defense-in-depth approach across infrastructure, IAM, and networks. This is a unique, zero-to-one role where you ll define security strategy, mentor the team, and make a long-lasting impact in a fast-growing AI company. What You ll Be Doing: Security Strategy Development: Design and document security policies, reference architectures, design patterns, and roadmaps to protect our platform. Secure Access & Network Design: Lead efforts to design secure access controls and networks for production environments. Cross-Department Leadership: Collaborate with Corporate IT to implement security measures within the corporate environment. Defense-in-Depth: Implement network segmentation, firewall configurations, VPNs, and deep packet inspection to minimize impact from security incidents. AWS Infrastructure Security: Re-architect AWS infrastructure to enhance security, ensuring that networks, VPCs, and security configurations are optimized. Vulnerability Management: Identify tools and technologies to scan networks, OS, and infrastructure for vulnerabilities, and work with SRE teams to remediate identified risks. Security Compliance: Represent Infrastructure Security in PCI, SOC, ISO, HITRUST, and other regulatory audits, ensuring compliance. Collaborative Design: Partner with engineering teams and architects to ensure infrastructure designs meet both business and security requirements. Stakeholder Collaboration: Work with other teams to integrate up-to-date security features and infrastructure designs across the organization. What You ll Bring to the Role: 9+ years of experience in Software Engineering, Network Security, and AWS Security. Proven track record in designing and implementing secure Cloud Infrastructure, Network Security, and Corporate IT Security. Experience at a SaaS product company with hands-on knowledge of cloud security. Leadership experience in managing Infrastructure Security teams or Security-Focused SRE teams. Strong understanding of network designs, protocols, and certifications like CCNA (or similar). Ability to handle multiple, high-priority projects simultaneously while maintaining focus and quality. Comfort with working off-hours to handle security incidents in a dynamic, fast-paced environment. First-hand experience with major cloud providers, specifically AWS. Deep understanding of large-scale systems and N-tier architectures. Excellent communication skills, able to effectively influence and collaborate with stakeholders across the organization. Perks & Benefits: Medical Insurance: Comprehensive options, including free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, along with generous national, festive, and parental leave. Learning & Development: Access to a fund that supports continuous learning and professional growth. Flexible Benefits: Tax exemptions for meals, PF, etc., along with other flexible benefit plans. Team Culture: Fun events to foster collaboration and culture across the organization.

Lead Machine Learning Engineer - NLP Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. You will be shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale millions of interactions daily. If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems, you will feel right at home. You ll also have the opportunity to publish in top conferences, and influence Observe.AI s product and platform strategy. What you ll be doing Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI. Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale. Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you ll bring to the role Education: Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU. An engineering mindset with the competencies of an applied scientist. 5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems. Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production. Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development. Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus. Published papers in top NLP/ NLU conferences or workshops are a plus. Relevant open-source contributions are a plus. Perks & Benefits Medical Insurance: Excellent options and free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays (National and Festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.). Qualification : Bachelors or Masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

Job Title: Business Analyst Granite Location: Bengaluru Company: Altisource About Altisource At Altisource, we thrive in a fast-paced, collaborative environment where innovation meets impact. If you're a self-motivated, quick learner who enjoys working both independently and in teams and you're passionate about data, automation, and creating business value we d love to meet you! We re currently seeking a Business Analyst to join our Granite team, focusing on data analysis, configuration, and financial operations. This is an exciting opportunity to contribute to a growing, stable organization and build a meaningful career. Key Responsibilities Data Analysis & Reporting Execute complex data queries and generate reports using SQL. Analyze operational and financial data to support business strategy. Create insights using Excel, Power Query, and other reporting tools. Billing & Financial Operations Manage invoicing, billing, and reconciliation in coordination with the Accounting team. Maintain accurate financial records and ensure compliance with internal processes. Apply basic accounting principles in financial workflows. Documentation & Process Management Create and maintain business documentation, process manuals, and reports. Edit and format PDFs to align with company standards. Organize operational data and financial records for easy access. Client Engagement & Onboarding Work directly with clients to gather business requirements. Support onboarding and ensure a smooth integration process. Translate client needs into functional product workflows and features. Automation & Efficiency Develop automation tools using VBA, Power Query, and other platforms. Continuously seek ways to streamline processes and improve productivity. Cross-Functional Collaboration Partner with technology and business teams to deliver solutions. Communicate effectively with stakeholders, including senior leadership. Design process flows (Visio) and prepare executive presentations (PowerPoint). Qualifications Bachelor s degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field. 3+ years of experience in business analysis, product management, or operations. Hands-on experience managing IT projects and system integrations. Proficient in SQL, Excel, Word, Visio, and PowerPoint. Knowledge of financial systems, databases, and BI tools. Preferred Skills Strategic thinker with strong problem-solving skills. Excellent communication and stakeholder management abilities. Strong documentation and organizational skills. Experience with SaaS platforms and financial data handling is a plus. Join us and be part of a team that values innovation, integrity, and impact. Qualification : Bachelors degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field

Position: AI Solutions Architect Location: Bangalore, India Shift: 2 PM to 11 PM IST (supporting EMEA/US business hours) About Workato Workato is a global leader in enterprise orchestration, leveraging AI-powered automation to streamline complex workflows across data, processes, and applications. Recognized by Business Insider, Forbes, Deloitte, and Quartz, Workato fosters an innovative, flexible, and trust-driven culture, empowering employees to own their work and grow alongside a vibrant team. Join a fast-growing tech company celebrated for innovation and remote work culture. Collaborate in a diverse, inclusive environment focused on continuous improvement. Impact the future of AI-driven business automation on a global scale. Your Responsibilities Architect and develop advanced agent-based AI solutions exhibiting autonomous, adaptive, and proactive behaviors. Design techniques for large language models (LLMs) to author complex AI behaviors reliably. Provide technical expertise, advising clients and internal teams on AI workflows and integration. Tailor and deploy AI-powered IT workflows that are scalable, fault-tolerant, and aligned with enterprise best practices. Collaborate across teams to integrate AI automation into existing IT infrastructures. Deliver custom product demos and support sales and product teams. Contribute to internal knowledge bases and continuously improve processes. Support product ideation through to implementation stages, working closely with product managers. What You ll Need BTech/BE or higher in Computer Science, AI, ML, or related field. 12+ years of relevant experience in AI solution design, development, and deployment. Proven expertise in AI engineering focused on agent-based systems. Strong background in integration projects with hands-on experience in middleware, APIs (REST/SOAP), SOA, ESB, BPM, and databases (RDBMS/NoSQL). Coding experience (2-3 years) in Java, Python, or Ruby. Experience with integration platforms (TIBCO, Dell Boomi, MuleSoft) and cloud technologies (iPaaS, SaaS) is a plus. Familiarity with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, or Marketo is advantageous. Knowledge of microservices, event-driven architecture, process automation (BPM/RPA) is a plus. Personal Attributes Collaborative mindset and ability to thrive in a dynamic startup environment. Strong analytical and critical thinking skills with entrepreneurial initiative. Effective time management and prioritization, even under pressure. Excellent communication skills to convey complex ideas clearly to non-technical audiences. Proactive problem solver and fast learner who can conduct deep research independently. Qualification : BTech/BE or higher in Computer Science, AI, ML, or related field.

Position: Senior Software Quality Engineering Functional Location: Bengaluru, India (Hybrid 3 days onsite) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) is a leader in Connected Operations , helping industries such as logistics, field services, construction, and manufacturing digitally transform their physical operations. Samsara s solutions use IoT data to improve safety, efficiency, and sustainability across global infrastructure that powers more than 40% of global GDP. Role Overview Samsara is hiring a Senior Software Quality Engineer Functional to join its Quality Engineering team in Bengaluru. In this hands-on and collaborative role, you will be responsible for functional and automation testing across Samsara s Salesforce platform, with a primary focus on CPQ and Sales Cloud modules. You ll work closely with cross-functional teams to ensure robust test coverage and help build a high-quality, reliable GTM systems ecosystem. This is a hybrid position, requiring 3 days in office and 2 days remote each week. Key Responsibilities Quality Strategy & Execution Develop and maintain comprehensive test plans, test cases, and test scripts for Salesforce CPQ and Sales Cloud applications. Execute functional, regression, integration, and performance tests across critical GTM workflows. Automate repetitive testing scenarios using tools like Selenium, JUnit, or similar. Collaboration & Defect Management Work cross-functionally with Product, Engineering, and Operations to ensure features meet quality and performance standards. Identify, log, track, and validate bug fixes using tools such as JIRA and TestRail. Participate actively in Agile ceremonies and collaborate closely with globally distributed teams. Continuous Improvement Analyze requirements and propose test coverage enhancements early in the SDLC. Mentor junior QA engineers, sharing best practices and championing quality culture. Contribute to performance testing and CI/CD improvements using tools like Jenkins or Bitrise. Minimum Qualifications Bachelor s degree in Computer Science, IT, or related discipline. 7+ years of overall QA experience with 2+ years focused on Salesforce CPQ and Sales Cloud. Solid understanding of Salesforce architecture, metadata, and data models. Proficiency in manual and automated testing, defect tracking, and test management tools. Strong attention to detail and ability to thrive in a fast-paced environment. Preferred Qualifications Salesforce certifications such as CPQ Specialist, Advanced Administrator, or Sales Cloud Consultant. Experience with performance testing tools and Agile development practices. Familiarity with CI/CD pipelines and DevOps processes. Excellent communication and collaboration skills with a mentorship mindset. Qualification : Bachelors degree in Computer Science, IT, or related discipline

Position: IT Automation Engineer Location: Bengaluru, India (Hybrid 3 days onsite) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) is a global leader in the Connected Operations Cloud, empowering organizations in physical operations such as transportation, logistics, construction, and manufacturing to unlock actionable insights from IoT data. With products that improve safety, efficiency, and sustainability, Samsara is at the forefront of digital transformation for industries that power the world. Role Overview As an IT Automation Engineer within Samsara s Business Technology Core IT team, you'll play a key role in streamlining internal IT systems and processes through automation, infrastructure-as-code, and modern DevOps practices. This position emphasizes cloud infrastructure, scripting, CI/CD, and SaaS system integration to support high-growth scalability and efficiency across Samsara's enterprise environment. This hybrid role requires 3 days per week in the Bengaluru office and 2 days remote, operating in India Standard Time (IST). Key Responsibilities Automation & Development Design and build automation scripts and services using Python, Bash, or JavaScript (Node.js). Automate repetitive IT operations across internal platforms, SaaS tools, and cloud infrastructure. Develop and deploy Infrastructure-as-Code (IaC) using Terraform or CloudFormation for AWS environments. Cloud & DevOps Engineering Manage and provision AWS services such as Lambda, EC2, S3, RDS, ECS, API Gateway, etc. Build and maintain CI/CD pipelines and implement containerized solutions using Docker. Implement observability and monitoring solutions using tools like CloudWatch and Splunk. Collaboration & Strategy Partner cross-functionally with IT, security, and business systems teams. Lead strategic automation initiatives to improve IT efficiency at scale. Write and maintain clear documentation for automated workflows and tooling. Minimum Qualifications Bachelor's degree in Computer Science, IT, or a related field. 5+ years in IT automation, DevOps, or software development roles. Strong scripting skills in Python, JavaScript (Node.js), or Go. Hands-on experience with AWS services and IaC tools (Terraform preferred). Experience with SaaS ecosystems like Google Workspace, Okta, Slack, Zoom, GitHub, Zendesk. Proficient in version control using Git/GitHub and building CI/CD pipelines. Strong communication and cross-functional collaboration skills. Preferred Qualifications Familiarity with Atlassian tools (Jira, Confluence), OpsGenie, StatusPage. Experience with Splunk and monitoring large-scale cloud systems. Exposure to Google Cloud Platform (GCP). Experience leading end-to-end internal application development projects. Qualification : Bachelor's degree in Computer Science, IT, or a related field

Job Title: Technology Management Location: Bengaluru Role Overview This role is focused on designing and building efficient IT processes and practices that empower all members of the organization to maximize productivity and achieve their goals. The emphasis is on pragmatic, user-friendly solutions that leverage IT infrastructure in a secure, sustainable, and seamless manner. Process implementation is driven by utility and convenience, not bureaucracy. Requirements in Practice Expertise in Microsoft Ecosystem: Deep knowledge of Microsoft Operating Systems and related product offerings. Designing and managing continuous workflows and connected experiences using Microsoft Apps, including Office 365 administration, Teams, OneDrive, and PC applications across organizational teams. Cloud & Collaboration Platform Management: Skilled in Azure and SharePoint policy design and governance for app and file sharing across users and organizations, to ensure streamlined, secure access to information. Hardware & Infrastructure: Comprehensive understanding of computer hardware components and peripherals. Ability to research and recommend optimal hardware configurations (laptops, PCs, workstations, servers, printers, conferencing systems, networks, etc.). Expertise in assessing product/service suitability based on support, cost, maintenance, upgradeability, and ecosystem richness. Vendor & Ecosystem Management: Proven ability to identify, negotiate, and maintain relationships with vendors across hardware, software, and services. A well-established vendor network is a strong advantage. Hands-On Setup & Troubleshooting: Proficient in hardware assembly, networking setup, and local server installations. Strong troubleshooting skills across hardware, connectivity, OS, and applications. IT Infrastructure & Security: Experience setting up Azure DevOps infrastructure and managing Active Directory user accounts and policies. Solid skills in network administration, asset management, network security (including Intune). Expertise in enabling remote workflows and remote desktop connectivity, including managing inter-office infrastructure across global locations (US, Europe). Must Have Understanding Of Computer hardware and workstation architectures. Office productivity tools and workflow automation. Network database, security device configuration, and user account policy management.

Job Title: Lead UX Designer Location: Bangalore, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company, co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, on a mission to reimagine banking from the ground up. Our flagship processing platform, Zeta Tachyon, is the world's first modern, cloud-native, and fully API-enabled stack. It unifies issuance, processing, lending, core banking, fraud & risk management into a single-vendor solution. With 20M+ cards issued globally, we are trusted by leading banks and fintechs across the US, EMEA, and Asia. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs 1700+ professionals, with over 70% in R&D roles. About the Role Lead UX Designer (Synapse) We are looking for a **Lead Product Designer** to join **Synapse**, our internal innovation team. This is a hands-on role where you ll work closely with our CEO to bring product ideas to life from concept sketches to shipping live user experiences. You ll help shape Zeta s product design language across emerging platforms, leverage AI-powered tools, and take ideas from 0 1 with speed and elegance. Key Responsibilities Collaborate directly with the **CEO** and cross-functional teams to conceptualize and design new product experiences. Drive the end-to-end design process, including **wireframes, mockups, prototypes, and final production assets**. Use tools like **Figma, Cursor, Webflow**, and other **no-code/low-code platforms** to bring designs into functioning components. Experiment with **AI tools** to accelerate design-to-code workflows. Ensure consistency, usability, and aesthetic quality across all user touchpoints. Mentor and inspire other designers while pushing boundaries in product design. What You Bring **5+ years of hands-on product design experience**, preferably in startups or fast-paced environments. Experience working on **0 to 1 product development** from idea to launch. Strong command of **Figma, HTML/CSS**, and a good understanding of frontend development. Passion for clean, intuitive design and user-centered experiences. Experience using (or interest in exploring) **AI, automation, or no-code tools** to create interactive prototypes or live products. Strong visual design skills, with an eye for detail and consistency. Excellent communication and collaboration skills able to work seamlessly with engineers, PMs, and leadership. Interest in the future of AI, creative tools, and product innovation. Direct access to executive leadership and decision-making. Opportunity to shape innovative products that serve millions of users globally. Work in a design-driven, product-first environment where your voice matters. Be part of a culture that believes in People Must Grow with ample room to experiment, learn, and thrive. Equal Opportunity Statement Zeta is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from people of all backgrounds and walks of life.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Senior Technical Writer | 4-6 Years Experience | Bangalore (Onsite) Location: Bangalore (Work from Office) Experience: 4 to 6 Years About the Role We are looking for a detail-oriented Senior Technical Writer to join our dynamic team. The ideal candidate will have a strong ability to gather complex technical information from developers and subject matter experts, transforming it into clear, concise, and user-friendly documentation. You will play a vital role in creating and maintaining comprehensive technical materials that support our innovative real estate ERP platform, In4Suite . Key Qualifications Bachelor s degree in Marketing, Business Administration, or related field. Proven experience in technical writing within software or technology environments. Exceptional skills in organizing and presenting complex technical information clearly. Strong ability to write instructional content, including user manuals, installation guides, FAQs, and API documentation. Effective collaboration skills to work with product management, engineering, and QA teams. Ability to review, edit, and update documentation to reflect product updates and improve clarity. Commitment to maintaining documentation accuracy, consistency, and industry standards. Preferred Skills Hands-on approach to documentation development and management. Proactive ownership of documentation projects and deliverables. Self-motivated with the ability to work independently and within a team. Excellent verbal and written communication skills. Strong attention to detail and quality assurance mindset. What You Will Get Flexible working hours for work-life balance. Opportunities for continuous learning and career growth. Comprehensive medical and insurance benefits. Company Core Values Positive attitude with a collaborative mindset to achieve shared goals. Clear, respectful communication with managers and and colleagues. Team-first approach emphasizing collective success over individualism. Growth-oriented mindset committed to ongoing skill and knowledge development. About In4Velocity Since 2004, In4Velocity has been a trusted technology partner for real estate, construction, and infrastructure companies, helping streamline their daily operations. Our flagship product, In4Suite , is a cutting-edge platform empowering real estate developers to become digitally advanced enterprises, providing critical insights for better business decisions. In4Suite uniquely integrates all essential real estate workflows buy-side, sell-side, and in-house operations into a single platform, eliminating the need for multiple disparate tools. With a powerful Business Intelligence system and unmatched global support, In4Suite is the preferred platform for real estate development and construction management clients worldwide. Join us to be part of a pioneering company driving innovation and transformation in the real estate technology space. Apply now to join In4Velocity! Qualification : Bachelors degree in Marketing, Business Administration, or related field.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Lead DevOps Engineer Location: Bengaluru, India Employment Type: Full-time, Hybrid About Neuron7.ai Neuron7.ai is a rapidly growing AI-first SaaS company that is revolutionizing the world of service intelligence. Backed by top-tier venture capitalists in Silicon Valley and a distinguished group of angel investors, we are recognized as a startup to watch. Our platform enables enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of both structured and unstructured data. At Neuron7.ai, you will be part of a dynamic and innovative team that is pushing the boundaries of service intelligence. We value creativity, collaboration, and a relentless commitment to innovation. This is your opportunity to make a meaningful impact on cutting-edge products at scale, in a fast-growing startup environment. About the Team Join a passionate team of professionals focused on optimizing our infrastructure, deployment processes, and overall system performance. We foster a culture of continuous improvement, where every team member is encouraged to contribute ideas and drive impactful projects. As a Lead DevOps Engineer, you will play a pivotal role in shaping the evolution of our infrastructure and operational efficiency. What You ll Do: CI/CD Pipelines: Lead the design, implementation, and management of CI/CD pipelines to automate and streamline deployment processes. Collaboration: Work closely with software development and IT teams to enhance workflows and ensure efficient release cycles. System Monitoring: Monitor and troubleshoot system performance to ensure high availability and reliability of applications across environments. Cloud Infrastructure: Architect and manage cloud infrastructure (AWS, Azure, GCP) for scalable, secure, and performant application environments. Automation: Automate infrastructure provisioning and configuration management using tools like Terraform, Ansible, or similar technologies. Security & Compliance: Conduct regular system audits, implement security best practices, and ensure compliance with industry standards. Mentorship: Mentor and guide junior DevOps engineers, fostering a collaborative, knowledge-sharing, and growth-focused environment. Documentation: Document processes, configurations, and standard operating procedures to enhance team efficiency and maintain operational excellence. What We re Looking For: Experience: 8+ years of experience in DevOps engineering or a related field. Cloud Expertise: Extensive knowledge and hands-on experience with cloud platforms (AWS, Azure, GCP) and associated services (EC2, S3, Lambda, etc.). Containerization: Strong experience with containerization technologies such as Docker and Kubernetes for managing microservices. Automation Skills: Proficiency in scripting languages (Python, Bash, Ruby) for automation tasks and infrastructure-as-code management. Monitoring & Logging: Familiarity with monitoring and logging tools such as Prometheus, Grafana, and the ELK stack. Problem-Solving: Excellent problem-solving skills with a proactive, solutions-oriented mindset for resolving operational challenges. Collaboration: Strong communication skills with the ability to work collaboratively across teams and influence operational best practices. What We Do and Value: At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to use advanced AI technology to improve service decision-making and we are committed to delivering excellence in all aspects of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses Paid sick leave Latest MacBook Pro for your work Comprehensive health insurance Paid parental leave Work from home or from our vibrant Bengaluru office with flexible work arrangements Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, or any other characteristic protected by law. If you re passionate about optimizing deployment processes, improving infrastructure, and driving operational excellence, we d love to hear from you!

Senior Product Manager AI Products | SaaS | CLM | Bangalore Location: Bangalore, India Department: Product Management Reports To: Manager, Product Management Experience Required: 5+ years in Product Management (B2B SaaS, AI, or Document Automation) Industry: SaaS | AI/ML | Contract Lifecycle Management (CLM) About Conga At Conga, we help global businesses simplify complexity and drive revenue growth through powerful Revenue Lifecycle Management solutions. Our platform unifies critical business processes across configuration, execution, fulfillment, and renewal empowering teams with AI-driven insights to make smarter, faster decisions. The Conga Way shapes our culture it s how we hire, collaborate, and innovate. Developed with direct input from our employees, it ensures every voice is heard and every talent is nurtured. Role Overview Senior Product Manager (Discovery AI): We are looking for a Senior Product Manager to lead the development of Discovery AI, Conga s advanced metadata extraction and document analysis engine. You will play a key role in bringing AI-powered solutions to market, working cross-functionally to drive innovation and enhance the way enterprises manage contracts and data. Why This Role Matters: Discovery AI helps businesses unlock hidden insights from unstructured documents, improving compliance, reducing manual processing, and increasing operational efficiency. Your leadership will define how Conga delivers next-generation solutions in document intelligence, AI, and contract metadata extraction transforming the way customers interact with their most critical data. Key Responsibilities: AI-Driven Product Innovation: Define and lead the roadmap for metadata extraction and document intelligence solutions powered by AI/ML. Hands-On Product Execution: Deliver demos, manage implementation rollouts, and work closely with scrum teams to ship features on time and with impact. Customer-Centric Strategy: Gather and prioritize customer feedback to continuously refine Discovery AI features and address real-world use cases. Cross-Functional Leadership: Collaborate with engineering, data science, UX, services, and marketing teams to ensure aligned product delivery. Market & User Research: Conduct in-depth research to identify opportunities for new AI-powered capabilities and competitive differentiation. Analytics & Prioritization: Use data insights and usage metrics to shape roadmap decisions and measure product success. Internal Enablement: Create clear documentation, support training materials, and partner with customer success to handle escalations. Go-to-Market Collaboration: Work with marketing and sales teams to communicate product value and drive adoption. Qualifications: 5+ years of experience in Product Management, ideally in B2B SaaS, AI/ML, or document/data extraction platforms. Proven ability to manage full product lifecycle from concept to launch and iteration. Strong grasp of AI/ML fundamentals and how they apply to business workflows. Experience with Contract Lifecycle Management (CLM) or enterprise legal/document systems is a strong plus. Bachelor s degree in Engineering or related technical field (Master s or MBA is a plus). Strong communication and stakeholder management skills across both technical and business teams. Passionate about solving real-world customer problems using data and intelligent automation. What Will Set You Apart: Deep empathy for the customer journey and a strong desire to build products that deliver measurable impact. Proven leadership in Agile product development environments. Ability to clearly communicate complex technical concepts to non-technical audiences. Enthusiasm for AI-driven transformation and the future of intelligent business systems. Collaborative mindset with the ability to influence without authority across distributed teams. Qualification : Bachelors degree in Engineering or related technical field (Masters or MBA is a plus).

Empower Innovation as a Technical Product Owner I Location: Bangalore, India (On-site) Department: Software Engineering Reports to: Senior Engineering Manager In this role, you'll guide a cross-functional agile team of designers, testers, and developers helping to shape our product roadmap and ensure delivery of high-value, user-centric software. What You ll Do Own the Product Backlog: Define, prioritize, and maintain a well-organized backlog that drives product development. Write detailed user stories and acceptance criteria to guide the development team. Translate Needs into Features: Gather and clarify requirements from stakeholders, participate in backlog grooming, sprint planning, reviews, and demos to ensure alignment and readiness. Collaborate on Strategy: Partner with the Product Manager to align team efforts with overall product goals and roadmap. Communicate the product vision to the development team to maintain clarity and purpose. Champion the User: Incorporate feedback from internal and external users to improve the product. Advocate for the customer by ensuring all deliverables meet real-world needs. Drive Validation & Insight: Lead internal evaluations, VOC analysis, and contribute to validation strategy and planning. Support formative evaluations of features and value testing. What You ll Bring Required Qualifications: Bachelor s degree in Computer Science, Software Engineering, Electrical Engineering, or a related field. 12+ years of experience in software development, with deep understanding of Agile and Scrum methodologies. Proven experience in product ownership, with the ability to break down complex projects into actionable tasks. Strong leadership skills to motivate cross-functional teams and guide product delivery. Excellent communication and collaboration skills to align business and technical stakeholders. Proficiency in JIRA or similar work management tools. Strong analytical mindset and a comfort with ambiguity and fast-changing environments. Preferred Skills: Experience influencing product direction in a regulated or complex technical environment. Familiarity with Agile testing principles and ISTQB Foundation Certification (or equivalent). Strong organizational and time management skills. Prior exposure to scientific or laboratory workflows is a plus. Experience conducting internal customer evaluations and validation activities. Be part of a mission-driven organization improving human health through diagnostics and discovery. Join a culture that celebrates innovation, continuous learning, and diverse perspectives. Work with teams who understand the lab and the stakes because many of us come from it. Leverage Danaher s Business System (DBS) to drive process excellence and professional growth. Qualification : Bachelors degree in Computer Science, Software Engineering, Electrical Engineering, or a related field.

At Jupiter, we understand that money is more than just a subject it s a part of life that evokes emotions. Our mission is to help people improve their relationship with money. As a modern financial services platform, we leverage technology to offer seamless and user-friendly products across banking, loans, and investments. From savings accounts and credit cards to investments and payments, everything is made simple and accessible on Jupiter. We also help users cut through the jargon, offer smart insights based on their spending habits, and provide innovative features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, a visionary entrepreneur best known for Citrus Pay, Jupiter s journey began with a powerful idea: to revolutionize personal finance by providing a customer-centric experience. Our journey kicked off with a waitlist of 100,000 eager users, and in just 10 months, we reached 1 million users. Today, we proudly serve over 2.8 million happy users. Our Insights feature automatically tracks spending, even on external savings accounts. Our Edge CSB Bank RuPay credit card is loved for its transparent design and rewarding experience. Our No-Penalty SIP and Daily SIP at just Rs 10 have been instrumental in scaling our investments business, with over 100,000 users investing to fulfill their financial aspirations. With cutting-edge technology, data analytics, and a diverse team of creative thinkers and industry experts, we continue to build a more accessible, transparent, and inclusive financial ecosystem. Now, we are looking for like-minded individuals to join our growing team. Who We re Looking For We are seeking a Credit Card Acquisition/Sales Manager who has deep expertise in driving credit card sales through digital channels. This high-impact role is an individual contributor position responsible for meeting aggressive sales targets through digital partnerships, assisted digital sales, and direct outreach. The ideal candidate should have proven experience in driving high-volume credit card issuance and a thorough understanding of the credit approval and onboarding process. Roles and Responsibilities Sales Target Ownership: Own and deliver monthly/quarterly credit card sales targets through digital sales channels. High-Quality Acquisitions: Drive quality credit card acquisitions via: Digital Aggregator Partnerships: Collaborate with fintech companies, NBFCs, and aggregators to distribute credit cards. B2B & Corporate Alliances: Lead credit card issuance through employer partnerships and business tie-ups. Assisted Digital Sales Models: Engage potential customers with guided sales processes to improve conversions. Key Metrics Management: Meet and exceed key sales metrics such as new credit card issuance, lead-to-conversion rates, etc. Onboarding and Activation: Work closely with the credit, risk, and operations teams to ensure seamless onboarding and activation. Funnel Optimization: Analyze drop-offs in the digital sales funnel and implement strategies to improve conversion rates. Performance Tracking: Monitor performance data on a daily/weekly basis, identify gaps, and improve sales processes. Compliance Management: Ensure compliance with regulatory guidelines, credit risk policies, and fraud prevention measures. What s Needed for This Role Experience: 7-12 years of experience in credit card sales/acquisition, with a focus on digital sales channels. Sales Performance: Proven ability to hit and exceed aggressive sales targets in a high-volume, digital-first environment. Partnership and Alliances: Experience with digital partnerships, assisted digital sales models, and corporate alliances. Credit and Onboarding Knowledge: Strong understanding of underwriting criteria, digital KYC, and approval workflows. Sales Tools Proficiency: Hands-on experience with CRM systems, lead management tools, and digital sales tracking. Data-Driven Approach: Analytical mindset with a data-driven approach to improving sales efficiency and conversion rates. Independence and Drive: Ability to work independently and drive high-quality acquisitions without direct team management. Why You Should Work With Us Ownership Mentality: We value individuals who behave like owners taking full ownership of their projects and seeing them through to completion. Customer-Centric Problem-Solving: We thrive on tackling meaningful challenges by understanding pain points and creating intuitive, delightful customer experiences. Healthy Conflict & Commitment: We value individuals who engage in healthy conflict and commit fully to decisions once they re made. Relentless Excellence: We continuously set higher standards and are always seeking growth and improvement. If you re driven by continuous learning and want to be part of an environment that challenges you, Jupiter is the place to be.

What Gramener Offers You Gramener provides an inviting workplace, talented colleagues from diverse backgrounds, steady career growth prospects, and numerous opportunities for innovation. Our goal is to create an ecosystem of easily configurable data applications focused on data storytelling for both public and private use. Roles and Responsibilities Participate in the end-to-end development lifecycle of IT solutions, from requirements gathering to launch, as part of a cross-functional team. Design, develop, test, and document software changes for new applications, feature enhancements, and bug fixes. Develop and implement ServiceNow solutions based on business requirements, ensuring alignment with best practices. Perform requirement analysis, design, and implementation of assigned projects while adhering to engineering standards and processes. Collaborate with global teams to translate customer requirements into optimized software solutions that operate within platform constraints. Customize and configure ServiceNow modules, workflows, forms, and scripts to meet business needs. Develop integrations between ServiceNow and other systems, ensuring seamless data flow and process automation. Design and implement UI policies, data policies, access controls, and ensure data integrity and security. Gain an in-depth understanding of business processes and domain knowledge, applying that knowledge to deliver solutions and fixes for customer requirements. Skills and Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. 6+ years of experience as a ServiceNow Developer with a track record of successful project implementations. Strong knowledge of the ServiceNow platform architecture, modules, and functionalities. Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Actions, complex workflows, and solution migration to higher environments. Experience in developing custom ServiceNow applications and widgets, with expertise in backend scripting. Proficiency in ServiceNow integrations using APIs, web services, and data imports/exports. Familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Experience in creating and managing SLAs, Record Producers, Catalog Items, and transform maps for data imports. Working knowledge of scheduled jobs, events, triggers, and business process automation. Solid understanding of data structures, algorithms, and operating system concepts. ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred. Strong analytical and problem-solving skills with a methodical approach to troubleshooting. About Us At Gramener, we help organizations make data-driven decisions. Through strategic data consulting, we create roadmaps for data transformation, equipping businesses to turn data into a strategic differentiator. Our products and services focus on analyzing and visualizing large datasets to deliver actionable insights that drive smarter decisions. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

Job Overview: Develop, integrate, enhance and solve Salesforce Sales Cloud and CPQ solutions. Complete technical projects and maintain live services as technical lead of a cross-disciplinary and geographically diverse team. Deep technical expertise, ensuring systems are performant and fit-for-purpose, with a requirement for on-call support as needed. Responsibilities: Core responsibilities include but not limited to: Lead technical design, development and implementation of Salesforce products and services. Modernise and/or improve Salesforce live services through continuous improvement. Design, develop, and maintain solutions within a DevOps environment, including the creation and upkeep of comprehensive documentation. Ensure sustained service performance levels for Salesforce products and services including responding to and resolving incidents. Required Skills and Experience: Strong IT background with consistent track-record in complex Salesforce projects. Hold at least a B.Tech in computer science, information technology, or a related field, at least 6 years of overall experience in similar role within a large, global organisation of which minimum 3 years working with Salesforce Sales Cloud & CPQ. Successful history as technical lead in large-scale projects from inception to completion needed. Ability to work autonomously, commitment to staying abreast of the latest industry developments. Sales Cloud: Lead, opportunity, quote, and product management; Sales Cloud-specific functionalities like Opportunity Teams, Sales Path, and Collaborative Forecasts. Configuration: Salesforce objects, fields, page layouts, record types, and security settings (profiles, permission sets, role hierarchy, sharing rules); Experience in setting up and customising sales processes, stages, and workflows. Automation: Automating sales processes using Flows; build sophisticated automations tailored to sales operations. Custom Development: Proficiency in Apex, Visualforce, Lightning Component Framework and Aura Components; Salesforce DX and version control. Salesforce CPQ: Product-rules, price-rules, discount schedules, quote templates, and approval processes; CPQ bundle configurations, options constraints, and configuration attributes. Complex pricing scenarios tailored to business needs. Nice To Have Skills and Experience: Integration: Integrate external systems using Salesforce APIs (REST, SOAP, Bulk, Metadata); Middleware platforms like MuleSoft. Data Management: Import, export, and migration; quality and governance principles; database concepts and modelling within Salesforce. Reporting and Analytics: reports and dashboards within Salesforce catering to specific needs of CPQ analysis, such as quote accuracy, discount levels, and sales performance. Salesforce Certified Sales Cloud Consultant and/or Certified Administrator; additional certifications like Certified Advanced Administrator or Certified Platform Developer; Certified CPQ Consultant! Experience with Agile practices, including familiarity with Scrum and Kanban frameworks for managing development cycles and delivering incremental improvements! In Return: Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances. Arm s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. #LI-KR2 Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect wher...

Description About Marketing Cloud: Salesforce Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce platform. We help tens of thousands of businesses connect with billions of customers each year. About this role: We are seeking a Director of Product Management to help enter a new category of Marketing Technology. This role requires a strong ability to prototype, evangelize, and gain support from senior and executive leadership teams. You will foster quick progress through prototyping and experimentation - turning concepts into code this year. You will support a Senior Director and Senior Vice President in executing this vision by designing customer-centric solutions in this space while leveraging partnerships with other Salesforce clouds to execute. If you are passionate about driving innovation and growth in Marketing Technology, we would love to hear from you. This role reports to a Senior Vice President of Product Management based in the Bellevue, WA office. Responsibilities: Drive feature-area level execution in a team entering a new category of Marketing Technology for Marketing Cloud. Support evangelism of this endeavor to senior and executive leadership teams. Deliver requirements, experiments, Proof-of-concept, and ultimately a released capability within the year - and then help scale investment in this area. Develop partnerships with related Salesforce clouds to maximize the impact of this program. Support development and revision of the Marketing Cloud roadmap overall. Elevate the organization s understanding of Marketer s needs and competitive pressures. Requirements: 10+ years of experience as a Product Manager or equivalent Deep experience with marketing technologies or workflow management Consistent track record of leading all aspects of a successful product throughout its lifecycle. Strong analytical and problem-solving skills, with the ability to make data-driven decisions Excellent written and verbal communication skills, including experience addressing executive leadership Demonstrated excellence at working independently and effectively with cross-functional teams in a matrix organization. Demonstrated success in distributed, global team Qualification : 10+ years of experience as a Product Manager or equivalent