Itil Framework Jobs in Bengaluru

Android Framework Engineer Location: Bengaluru Experience: 3 6 years Job Description We are looking for a skilled Android Framework Engineer with strong experience in Linux kernel and embedded systems to work on Android platform development, particularly in the Infotainment domain. The ideal candidate will have a solid understanding of Linux internals and expertise in driver porting and kernel troubleshooting. Key Skills & Requirements Hands-on experience with Linux Kernel, device drivers, and embedded Linux systems. Strong knowledge of Linux internals, real-time Linux (RT), and Android Linux Kernel. Experience with Linux driver porting for UFS, file systems, I2C, SPI, Ethernet, UART, and display interfaces. Proven ability to analyze and resolve kernel crashes and related issues. Experience contributing to or collaborating on open-source Linux development projects. Prior exposure to the Infotainment domain is a strong plus. If you re passionate about advancing Android framework development and thrive in embedded Linux environments, this role is an excellent opportunity to make a significant impact.

Job Title: Enterprise Infrastructure Automation Architect Location: Bengaluru, India Experience: 16 20 Years Service Line: Cloud & Infrastructure Services Educational Qualifications: B.E., B.Tech, M.Tech, BCA, MCA, MBA Role Overview: We are looking for a seasoned Enterprise Infrastructure Automation Architect to lead the design and implementation of automation strategies across our global IT infrastructure. This role is pivotal in driving enterprise-wide automation initiatives, streamlining operations, and enabling digital transformation through scalable and secure infrastructure automation solutions. Key Responsibilities: Infrastructure Automation Strategy & Roadmap Define and maintain the enterprise automation strategy aligned with organizational goals and IT objectives. Identify automation opportunities across compute, storage, network, virtualization, cloud, and data center domains. Establish automation goals, KPIs, and success metrics for continuous improvement. Evaluate and recommend emerging automation technologies and frameworks. Solution Design & Architecture Design scalable, secure, and maintainable automation architectures for enterprise infrastructure. Define enterprise-wide automation standards and best practices (e.g., IaC, scripting, orchestration). Select and standardize tools such as Ansible, Terraform, Python, PowerShell, and cloud-native automation services. Build reusable automation frameworks, templates, and modules to ensure consistency. Implementation & Governance Provide architectural oversight and support during implementation and deployment phases. Ensure compliance with automation standards and governance throughout the lifecycle. Participate in project reviews to ensure strategic alignment with enterprise automation goals. Establish governance processes for managing scripts, workflows, and infrastructure-as-code artifacts. Additional Responsibilities: Proven experience in IT Service Management and remote delivery automation environments. Ability to articulate the business value and operational impact of automation initiatives. Self-motivated, creative thinker with excellent problem-solving abilities. Excellent communication skills, both verbal and written. Technical & Professional Requirements: In-depth knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Expertise in infrastructure domains including compute, storage, middleware, backup (on-prem & cloud). Experience with public cloud platforms (AWS, Azure, GCP) and hybrid cloud architectures. Proficiency in security standards and best practices across global IT environments. Hands-on experience with monitoring and orchestration tools. Skilled in creating architecture diagrams and workflow visualizations using tools like MS Visio, Lucidchart, etc.

Job Title: IT Manager Location: Bangalore, India Experience: 12-15 Years Employment Type: Full-Time Role Overview: We are seeking a seasoned IT Manager with strong technical expertise and proven experience in managing IT infrastructure projects. The ideal candidate will lead data center migrations, cloud initiatives, networking, and enterprise infrastructure, ensuring robust, secure, and scalable IT operations. Key Responsibilities: Manage end-to-end IT infrastructure projects including data center migrations, cloud deployments (AWS, Azure, GCP), and networking upgrades. Oversee enterprise infrastructure ensuring high availability, security, and disaster recovery readiness. Lead cross-functional teams while coordinating multiple projects in fast-paced environments. Manage project budgets and implement cost control measures for large-scale infrastructure programs. Implement and adhere to best practices guided by ITIL, PMI, or PRINCE2 frameworks. Collaborate with cybersecurity teams to enforce security policies and controls. Utilize project management tools such as Jira, MS Project, and ServiceNow for effective tracking and reporting. Provide leadership and mentorship to technical teams, driving continuous improvement and operational excellence. Required Skills & Qualifications: 12-15 years of experience in IT infrastructure project management. Strong technical background in cloud platforms (AWS, Azure, GCP), data centers, networking, and enterprise systems. Solid knowledge of ITIL, PMI, or PRINCE2 frameworks. Proven experience in budget management and cost optimization. Deep understanding of cybersecurity principles, disaster recovery, and infrastructure resilience. Excellent communication, leadership, and stakeholder management skills. Hands-on experience with project tracking and service management tools like Jira, MS Project, ServiceNow, or equivalents. Preferred Qualifications: Certifications: PMP, ITIL, PRINCE2, AWS/Azure Cloud certifications (highly desirable). Experience with DevOps practices, automation, and Infrastructure as Code (IaC). Knowledge of hybrid cloud strategies and emerging infrastructure technologies.

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Data Architect Bangalore, India Location: Bangalore (Bengaluru) Experience: 10 to 15 Years Industry: IT & Data Systems Job Summary: We are seeking an experienced Data Architect with a strong background in designing and implementing enterprise-scale data solutions. The ideal candidate will have expertise in building data lakes, warehouses, and pipelines, with deep knowledge of cloud platforms, data management, and industry best practices. Key Responsibilities: Design, develop, and maintain complex data architectures including data lakes, data warehouses, data marts, and efficient schema design Build and optimize scalable data pipelines for extraction, transformation, and loading (ETL/ELT) processes Apply Agile methodologies in project delivery and collaborate within cross-functional teams Perform data profiling, cleansing, conversion, and ensure high-quality data management for both structured and unstructured data Implement CI/CD and Infrastructure as Code (IaC) practices using tools like GitHub, Jenkins, CloudFormation, and Azure Resource Manager Manage database systems and tools such as PostgreSQL, Oracle, Snowflake, Teradata, MongoDB, Hadoop, and others Utilize data modeling tools like Erwin, Power Designer, and Toad for effective data architecture design Leverage cloud platforms including AWS and Microsoft Azure, with hands-on experience in services like AWS Glue, DMS, Lambda, Azure Data Factory, Synapse, and Data Lake Storage Work with programming and scripting languages including SQL, PL/SQL, Python, Spark, YAML, and JSON Use containerization and automation tools such as Docker, Ansible, and NodeJS for efficient deployment Ensure compliance with cybersecurity principles and frameworks such as NIST Lead data governance initiatives and enforce best practices in data quality and security Preferred Qualifications: ITIL certification and experience with Agile methodology Knowledge of code review and version control best practices, especially in GitHub Familiarity with data science tools and AI/ML frameworks like R, Keras, or TensorFlow Experience with natural language processing (NLP) and machine learning concepts Background in regulated industries, with pharma manufacturing experience highly preferred Exposure to multi-site, global IT projects and manufacturing operations Lead innovative data architecture projects within a dynamic and fast-paced environment Work with cutting-edge cloud technologies and big data ecosystems Collaborate with global teams on impactful enterprise solutions Access to professional growth opportunities in data governance, AI, and cloud technologies

Infrastructure Specialist Cloud Application Operations Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Mid to Senior-Level Industry: IT Consulting / Cloud Infrastructure Company: IBM Consulting Client Innovation Center Introduction: At IBM Consulting, your career is powered by collaboration, innovation, and the opportunity to work with visionary clients across industries. You'll be part of a global team committed to driving transformation across hybrid cloud and AI. Backed by our cutting-edge technology and strong ecosystem of strategic partners, you'll help shape the future of cloud operations. In this role, you will be based out of one of our IBM Client Innovation Centers in Bangalore, delivering localized skills and deep technical expertise to clients in both the public and private sectors. Your work will help clients adopt next-gen technologies and innovate faster. Your Role & Responsibilities: Provide technical operations support for cloud-based applications, middleware, DevOps processes, security systems, and infrastructure components. Manage Application ID provisioning and access control in accordance with client standards. Enable infrastructure elasticity by implementing auto-scaling mechanisms to optimize resources based on business needs. Collaborate with global teams to ensure seamless incident management, change control, and service delivery. Share expertise and assist in training peers on technical and procedural workflows. Support business continuity by managing Disaster Recovery (DR) protocols and executing manual failovers when needed. Prepare and present daily, weekly, and monthly integrated service management reports summarizing infrastructure health and operations. Required Skills & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong communication, collaboration, and teamwork skills. Experience working in technical support or cloud operations environments. Familiarity with application support, DevOps workflows, middleware, and security in cloud ecosystems. Ability to train team members on both procedural and technical topics. Preferred Qualifications: Master s degree in a relevant field is a plus. In-depth understanding of Platform-as-a-Service (PaaS) environments, high availability (HA) infrastructures, and load balancer configurations. Experience with service reporting, performance monitoring tools, and integrated ITSM frameworks. Be a part of a global innovation leader. Work on challenging and impactful projects that influence industries. Collaborate in a culture of growth, continuous learning, and mentorship. Enjoy a dynamic work environment with a strong emphasis on client success and personal development. Apply now and become part of IBM s journey to reshape the future of infrastructure and application support. Qualification : Bachelor's degree in Computer Science, Information Technology, or a related field.

Analyst I - Infrastructure Services Location: Bangalore Job Description: The Analyst I - Infrastructure Services will be responsible for providing technical support, assisting with infrastructure-related tasks, and contributing to the monitoring, troubleshooting, and documentation of infrastructure systems. This position requires a proactive individual who can work collaboratively with the team to address infrastructure challenges and continuously improve technical skills. Essential Job Functions: Provide technical support in infrastructure services, responding to issues, and assisting with various infrastructure tasks. Contribute to infrastructure projects and tasks under supervision. Participate in monitoring and basic troubleshooting of infrastructure systems to ensure optimal performance. Collaborate with team members to address infrastructure-related challenges and meet departmental goals. Assist in the development and maintenance of infrastructure documentation, including incident logs, records, and system configurations. Continue to develop and enhance technical skills and stay up-to-date with emerging industry technologies. Apply problem-solving abilities to resolve infrastructure-related issues efficiently. Follow best practices and standards in the delivery of infrastructure services. Basic Qualifications: Bachelor s degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience. Typically, 2+ years of relevant work experience in infrastructure technology or technical support. Proven experience in infrastructure technology analysis. Proficiency in data analysis and problem-solving techniques. A continuous learner, eager to stay informed about industry advancements and emerging technologies. Other Qualifications: An advanced degree in a relevant field is a plus. Relevant certifications such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect are highly beneficial. This position offers opportunities for growth and development within a dynamic and supportive team environment. If you're ready to enhance your infrastructure services career in a forward-thinking company, we encourage you to apply! Qualification : Bachelors degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience.

Job Title: Pre-Sales Technical Project Manager Digital Transformation Location: Bangalore Experience: 12 18 Years Employment Type: Full-Time Job Overview We are looking for a highly experienced Pre-Sales Technical Project Manager to spearhead proposal efforts, drive solution architecture, and deliver impactful demos for Digital Transformation projects. With 12-18 years of experience in the industry, you will play a pivotal role in understanding client challenges and aligning innovative technology solutions that drive business value. This role requires expertise in modern technologies such as APIs, microservices, databases, DevOps, and AI-driven solutions, along with a proven ability to lead cross-functional teams from concept to contract. You will collaborate closely with Sales, Solution Architects, and Delivery teams to develop strategic, cost-effective solutions that meet complex client needs. If you have a passion for transforming technical concepts into business outcomes and communicating those effectively to a wide range of stakeholders, this is the role for you. Key Responsibilities RFI/RFP Management Lead the development of RFI/RFP responses, crafting solutions that highlight the company's strengths and address client requirements. Ensure all responses are tailored, comprehensive, and demonstrate how our solutions meet client needs. Solution Architecture & Design Collaborate with internal teams to design and document Digital Transformation solutions that incorporate modern technologies like APIs, microservices, databases, DevOps pipelines, and AI. Architect solutions from both a strategic and detailed design perspective, ensuring scalability and alignment with client objectives. Technical Demos & Client Presentations Deliver engaging and informative product/solution demos during pre-sales meetings, clearly articulating technical feasibility and business impact. Customize presentations based on the specific needs and challenges of each client or industry sector. Pricing & Financial Modeling Create and validate pricing models, conducting cost-margin analysis and forecasting the potential ROI for proposed solutions. Present financial insights that align with both the client's business objectives and organizational goals. Risk Identification & Transition Management Identify risks related to solution implementation or transition and work closely with delivery teams to define and execute mitigation strategies. Establish governance frameworks to ensure smooth project transitions and minimize operational disruption. Contractual & Compliance Collaboration Collaborate with Legal, Risk & Compliance, IT Infrastructure, Operations, and Finance teams to ensure alignment on contractual documents such as NDAs, MSAs, SOWs, and LOEs. Ensure solutions adhere to relevant standards, regulations, and compliance requirements. Cross-Functional Collaboration Work closely with internal teams to gather both business and technical requirements, ensuring that all aspects of the solution are comprehensively addressed. Foster strong relationships across Sales, Delivery, and senior leadership to ensure smooth pre-sales collaboration and execution. Knowledge Management & Asset Development Maintain a repository of proposals, case studies, demos, and pre-sales templates. Continuously update and refine assets to improve efficiency and effectiveness in future proposal cycles. Required Skills & Experience Experience 12-18 years of experience in Digital Transformation initiatives, with at least 7-10 years in pre-sales or solutioning roles within IT services or consulting. Technical Expertise Strong knowledge of modern technologies, including APIs, microservices, databases, DevOps (CI/CD, containerization, orchestration), and AI/ML. Proven experience in architecting complex solutions from a high-level strategy and detailed design perspective. Financial & Analytical Expertise Demonstrated experience in building and validating pricing models. Strong capability in cost-margin analysis and ROI forecasting. Contractual & Compliance Knowledge Familiarity with legal and compliance documentation, such as NDAs, MSAs, SOWs, and LOEs. Proven ability to work effectively with legal and compliance teams. Communication & Leadership Exceptional verbal and written communication skills, with the ability to present complex technical information to diverse audiences. Strong leadership capabilities, with experience guiding cross-functional teams and driving consensus in challenging situations. Tool Proficiency Proficiency with tools such as ChatGPT, Microsoft Excel, financial modeling platforms, and proposal documentation tools. Preferred Qualifications Education Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Certifications Cloud certifications (AWS, Azure, GCP), PMP, TOGAF, ITIL, or Agile/Scrum certifications. Industry & Global Exposure Prior experience working with international clients and delivering complex, enterprise-level Digital Transformation initiatives. Background in consulting or IT services with a track record of successful multi-regional engagements. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Location: Bengaluru Designation: Assistant Manager Entity: Deloitte Unleash Your Potential with Deloitte India's impact on the global economy has skyrocketed, and at Deloitte, we offer you an opportunity to unlock your potential by working alongside leaders and organizations that are shaping the future, both in the region and beyond. At Deloitte, we celebrate the whole you. Join us, and you ll be part of a team driven to make an impact that matters by collaborating, innovating, and growing together. About the Team The Technology & Transformation team is about more than just numbers. It s about building upon past achievements, addressing current challenges, and laying the foundation for future success. At Deloitte, we help organizations navigate change, ensuring they stay ahead of the curve. Learn more about the Technology & Transformation Practice. Your Role and Responsibilities As an Assistant Manager (AM) in our Cyber Team, you'll play a key role in building and maintaining positive relationships with both internal teams and clients. Your main goal will be to exceed client expectations and ensure their security and privacy needs are met. Key responsibilities include: Security and Privacy Expertise: Apply knowledge in security and privacy domains such as governance, risk management, compliance, access control, security architecture, incident response, disaster recovery, business continuity, data protection, etc. Industry Standards: Leverage frameworks and standards such as PCI-DSS, ISO/IEC 27001, ISO/IEC 17799, COBIT, ITIL, and others. Risk Management: Demonstrate a deep understanding of security controls and risk management processes. Certifications: Preferably hold certifications like CEH, CISSP, CISA, ISO 27001, ISO 22301, or equivalent. Information Security Management: Assist in ISO 27001-based Information Security Management System (ISMS) implementation and maintenance. Assessing and Improving Security Posture: Evaluate client information security posture, identify risks, and develop solutions to close gaps. Information Security Controls: Review and implement security controls across various areas such as change management, incident management, access management, antivirus management, physical security, etc. Data Privacy: Advise clients on data privacy and information security topics like data leakage prevention and identity management. Client Guidance: Serve as a subject matter expert in security and privacy, supporting clients in developing frameworks and implementing solutions. Audits & Reviews: Conduct information systems audits covering IT infrastructure and advise on best practices for data protection. Desired Qualifications Educational Background: Degree in IT, Computer Science, or related fields. Certifications: PCI-DSS, ISO 27001, ISO 31000, ISO 22301, CISA, ITIL, or equivalent certifications preferred. Other Certifications: CISSP, CEH, GSEC, GCIH, LPT, CCSK, etc. are a plus. Location and Work Style Base Location: Bengaluru Travel: This role involves occasional or frequent travel to client locations. Hybrid Work: Deloitte s default work style is hybrid, tailored to the needs of each domain. Key Expectations for the AM Role As an Assistant Manager at Deloitte, you ll be expected to embrace and live our purpose. You should challenge yourself to identify key issues that matter to clients, your team, and society. Specifically, we expect our AMs to: Inspire and Lead: Lead with integrity, inclusivity, and motivation. Create Purpose: Help shape a vision and purpose that drives positive change. Be Agile: Deliver high-quality results through collaboration and teamwork. Build Diverse Capabilities: Develop and support future capabilities within the team. Influence & Persuade: Ability to influence stakeholders and drive decisions. Collaborate for Solutions: Work together to create new solutions for clients. Drive Value: Leverage business acumen to deliver client value. Expand Business: Spot and leverage new business opportunities. Analytical Thinking: Use data and analytics to inform decisions and recommend impactful solutions. Communication: Effectively communicate and structure ideas for win-win outcomes. Engagement Management: Manage engagements to ensure timely execution and quality results. Adapt to Change: Respond resiliently to changing environments and needs. Manage Quality & Risk: Ensure high-quality results while mitigating risks. Strategic Problem Solving: Apply strategic thinking to solve complex business challenges. Tech Savvy: Use ethical technology practices to create high-impact solutions. Empathy & Inclusion: Foster a safe, inclusive environment where everyone is valued. Growth at Deloitte Connect for Impact: Work alongside exceptional professionals solving complex global issues and making a positive impact on the community, society, and the planet. Empower to Lead: Regardless of your career level, you ll have opportunities to inspire, support, and grow both professionally and personally. Inclusion for All: We value diversity and inclusivity in everything we do. At Deloitte, we are committed to creating a culture where everyone feels respected, valued, and empowered. Drive Your Career: You have the autonomy to shape your career path. With global mobility, cross-business opportunities, and continuous upskilling, you can chart a fulfilling career journey. A Culture of Wellbeing At Deloitte, we prioritize your 360-degree wellbeing. Our workspaces and initiatives cater to your unique needs, including flexibility, accessibility, safety, and support for caregiving. Join us for a workplace where you can thrive. Your Next Step: Unleash Your Potential at Deloitte! Qualification : Degree in IT, Computer Science, or related fields.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Principal Architect Identity Management Experience: 14+ Years Education: Bachelor s Degree in Engineering (or equivalent) About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Principal Architect Identity Management, you will be responsible for designing, deploying, configuring, and implementing Saviynt s leading Identity Governance (IGA) solutions based on customer requirements. You will provide technical leadership, consulting expertise, and industry best practices to ensure seamless solution deployment while mentoring junior engineers. Key Responsibilities Strategic Leadership & Solution Architecture Provide thought leadership on IGA solutions, with a specific focus on Saviynt s technology. Develop best-in-class solutions that align with customer functional and non-functional requirements. Serve as a trusted advisor to customers, offering consulting expertise and strategic guidance. Deployment & Implementation Architect, design, and deploy Saviynt s Identity Governance solutions. Lead implementation and integration of Saviynt with critical applications and infrastructure. Ensure compliance with approved lifecycle methodologies, documentation standards, and testing protocols. Troubleshoot and resolve technical issues through debugging, research, and investigation. Collaboration & Technical Oversight Engage directly with customers, ensuring their success through expert guidance. Provide technical oversight and mentorship to mid-level and junior engineers. Train and develop top talent to become Saviynt technology experts. Collaborate with operations and product engineering teams to advocate for new features. Pre-Sales & Business Development Support Offer technical pre-sales support for direct and partner sales teams. Provide real-world expertise in creating solutions, proof of concepts, and implementations. Conduct competitive research to address and dispel customer objections effectively. Contribute to RFP responses and proposals as needed. Process Improvement & Compliance Ensure high-quality solution delivery within the defined timeline and budget. Stay updated with industry best practices, standards, and cybersecurity trends. Adhere to Saviynt s security & privacy policies (Data Classification, Access Control, Incident Response, etc.). What You Bring 14+ years of experience in Identity Governance & Access Management (IGA/IAM). Expertise in User Lifecycle Management, Provisioning, Reconciliation, Access Certification, SOD, and Cloud Security. Strong knowledge of Java/J2EE, SQL, REST/SOAP Web Services, and Directory Services. Experience in solution architecture, customization, and deployment of Identity Management products. Hands-on experience in direct customer interaction, consulting, and advisory roles. Strong technical presentation and communication skills. Proven problem-solving and analytical skills. Experience in pre-sales, RFP responses, and proposal writing. Preferred (Good to Have): Cybersecurity certifications: CISSP, CISA, CISM, CompTIA Security+, CEH, etc. Saviynt or equivalent IGA product certification. High-growth, Platform-as-a-Service (PaaS) company revolutionizing identity security. Tremendous learning opportunities through challenging yet rewarding projects. Collaborative & inclusive work environment where your impact is valued. Work with some of the world s leading enterprises on cutting-edge IAM solutions. Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status. If you're an experienced IAM Architect with a passion for customer success and innovation, we d love to hear from you! Qualification : Bachelors Degree in Engineering (or equivalent)

Join Us as a Project Manager & Drive Business Solutions! Location: Hyderabad, India We are looking for an experienced Project Manager to coordinate and oversee the implementation of business solution applications within our organization. In this role, you will work closely with cross-functional teams, senior stakeholders, and clients to ensure seamless project delivery, effective communication, and continuous process improvement. You will be responsible for demand forecasting, budget monitoring, issue resolution, and application integration to ensure high-quality service delivery and customer satisfaction. Key Responsibilities Project Coordination & Delivery Manage and coordinate moderately complex to complex projects across functional areas or departments. Ensure business solution applications align with client requirements and organizational goals. Collaborate with senior team members to interpret demand forecasts and plan project execution. Oversee end-to-end project delivery, addressing issues and recommending adjustments when needed. Application & Account Management Oversee account-specific application issues and manage the prioritization of work requests. Work with account management teams to identify solution opportunities and drive implementation. Ensure seamless integration of existing, enhanced, and new applications into client environments. Identify and recommend improvements to increase customer and stakeholder satisfaction. Financial Oversight & Budget Compliance Track and monitor expenditures to ensure alignment with approved budgets. Identify, research, and escalate budget-related issues as needed. Stakeholder & Team Collaboration Facilitate communication between internal teams, functional departments, and clients. Ensure resource availability to meet client expectations. Provide leadership and mentorship to junior team members, fostering knowledge-sharing and professional growth. Required Skills & Experience Bachelor s degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience). 6+ years of experience in support services, project management, or program management. Experience in technology solutions, including business applications, operating systems, and computer systems. Strong project management, analytical, and problem-solving skills. Excellent interpersonal, communication, and leadership abilities. Solid understanding of budgeting, accounting, and financial oversight. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as required. Opportunity to lead impactful projects in a dynamic and evolving industry. Career growth & professional development with exposure to industry-leading solutions. Collaborative and inclusive work culture with mentorship and leadership opportunities. Competitive salary & benefits aligned with industry standards. If you're a passionate and results-driven project manager, we'd love to hear from you! Apply now and be part of a team driving innovation and efficiency in business solutions! Qualification : Bachelors degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience).

Lead the Future of Mainframe Technology as an IBM Mainframe Technical Lead! Location: Hyderabad, India We are seeking an experienced IBM Mainframe Technical Lead with a strong background in IBM z Hardware, Storage (Disk & Tape), and Data Center Management. This role requires deep expertise in system programming, infrastructure management, disaster recovery, and team leadership to drive complex infrastructure projects and ensure seamless mainframe operations. The ideal candidate will have a proven track record in architecture, technology leadership, vendor management, and high-severity incident handling, along with the ability to mentor and guide technical teams. Key Responsibilities Technical Expertise & Mainframe Infrastructure Management Provide technical leadership in IBM z Hardware, Storage, and Data Center operations. Hands-on experience in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Networking. Lead hardware & software refresh initiatives with a strong understanding of IBM Mainframe technology. Manage complex infrastructure projects with multiple dependencies, including ISV products. Ensure high availability and batch SLA compliance, taking proactive measures to mitigate risks. Leadership & Team Management Lead and mentor technical teams, ensuring skill development and career growth. Provide direction to Team Leaders and support resources. Foster a collaborative, cooperative, and motivational leadership approach. Drive people development, talent retention, and career progression strategies. Architecture, Disaster Recovery & Vendor Management Offer architecture and technology leadership to delivery teams. Ensure seamless disaster recovery planning, implementation, and process adherence. Manage mainframe hardware and software vendor contracts efficiently. Maintain a clear understanding of client business needs, mainframe utilization, and future projections. Incident Management & Risk Mitigation Handle high-severity incidents and major recovery efforts effectively. Lead incident recovery bridges and drive resolution strategies. Track availability metrics and take foresighted actions to prevent SLA breaches. Manage change processes to ensure business continuity. Software & Compliance Oversight Provide technical support for software solutions and infrastructure-related concerns. Ensure compliance with software audits and licensing requirements. Identify areas for process improvement and drive technology upgrades. Required Skills & Experience 15+ years of experience in IBM Mainframe Infrastructure Management & System Programming. Strong expertise in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Network Administration. Proven leadership in technical teams, project execution, and infrastructure upgrades. In-depth knowledge of IBM hardware/software contracts and ISV vendor management. Strong analytical, problem-solving, and organizational skills. Experience handling high-severity incidents and major incident recovery bridges. Excellent stakeholder management, communication, and team collaboration skills. Ability to work independently and lead cross-functional teams effectively. Be a part of a global, technology-driven organization leading innovation in IBM Mainframes. Drive impactful projects and lead cutting-edge infrastructure transformations. Collaborative and inclusive work environment that values leadership and expertise. Competitive salary and benefits with opportunities for professional growth. If you're an experienced Mainframe expert looking for an exciting leadership opportunity, we d love to hear from you! Apply now and lead the future of Mainframe Technology with us!

Job Title: Infra Tech Support Practitioner Location: Bengaluru Educational Qualification: 15 years of full-time education Experience Required: Minimum 3 Years Role Overview As an Infra Tech Support Practitioner, you will be responsible for technical support, maintenance, and troubleshooting of production and development systems. This role involves working with various platforms, networks, and operating systems, providing L1 and L2-level troubleshooting, and ensuring seamless system operations. You will support and implement technology at the OS level across servers and networks while ensuring adherence to defined operational models and processes. Key Responsibilities Technical Support & Troubleshooting Provide ongoing technical support and maintenance for production and development systems. Troubleshoot Cloud Unified Communication Operations and related server/network issues. Perform L1 and L2 (basic and intermediate) troubleshooting to resolve technical challenges. Ensure timely resolution of technical issues to maintain business continuity. Infrastructure & Operations Management Manage hardware/software support across different platforms. Implement technology solutions at the OS level for various vendors/brands. Collaborate with cross-functional teams to diagnose and resolve system/software problems. Documentation & Knowledge Sharing Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Participate actively in team discussions and contribute solutions to technical challenges. Continuous Learning & Best Practices Stay updated on industry trends, best practices, and emerging technologies. Apply knowledge of the ITIL framework for effective service management. Must-Have Skills: Proficiency in Cloud Unified Communication Operations. Strong understanding of network protocols and communication technologies. Experience in troubleshooting and resolving technical issues efficiently. Knowledge of server and network hardware components. Good-to-Have Skills: Familiarity with the ITIL framework for service management. Work Environment & Expectations Independently perform tasks and become an SME (Subject Matter Expert). Contribute to problem-solving and innovative solutions in team discussions. Ensure smooth infrastructure operations and technical issue resolution. Engage in continuous learning and stay updated on industry best practices. Work on cutting-edge cloud and network technologies. Collaborate with top professionals in a global environment. Enhance your skills and grow in a challenging, fast-paced role.

Job Title: Senior Technical Lead Software Engineering General Summary: Qualcomm Technologies Inc., a global leader in Snapdragon SoCs, is the largest provider of chipset solutions for Microsoft Windows on Snapdragon products. As part of our commitment to developing next-generation solutions, we seek a highly skilled Senior Technical Lead Software Engineering to drive innovation and excellence in our compute platform solutions. The ideal candidate is a self-motivated leader with excellent verbal and written communication skills and a proven ability to collaborate with engineers, partners, and customers across geographies. This role requires experience working with senior management in a corporate environment and the ability to take a hands-on technical leadership approach, diving into technical details and problem-solving as needed. Key Responsibilities: Software Development & Validation: Lead driver development and validation for compute platforms consisting of ARM cores, GPUs, and DSPs. Perform smoke testing, test scenario development, and issue troubleshooting to ensure product reliability and quality. Provide technical guidance and mentorship to software engineering teams. Collaboration & Stakeholder Engagement: Interface with cross-functional development and test teams, ensuring effective communication and seamless execution. Collaborate with OEMs for feature updates, over-the-air (OTA) updates, and test plan development. Drive large-scale software validation efforts across Windows, Linux, Android, and Integrity platforms. Data Analysis & Performance Optimization: Utilize big data tools and platforms to manage and analyze large datasets for software performance improvement. Optimize and validate multimedia drivers across audio, video, camera, display, and graphics components. Technical Expertise & Innovation: Demonstrate strong familiarity with ARM architecture and a solid understanding of CPU, GPU, and NPU architectures. Develop and optimize software using C, C++, Python, and other programming languages. Leverage tools like Power BI for data-driven decision-making. Minimum Qualifications: Bachelor s degree in Engineering, Information Systems, Computer Science, or a related field with 18+ years of Software Engineering experience. OR Master s degree with 15+ years of experience. OR PhD with 12+ years of experience. 2+ years of experience with programming languages such as C, C++, Java, Python, etc. Preferred Qualifications: 9-12 years of experience in driver development, validation, and compute platform software engineering. Proven experience in leading large teams responsible for software validation and development. Hands-on experience with multimedia/embedded applications and driver validation on Windows, Linux, Android, or Integrity platforms. Experience managing and analyzing large datasets using big data tools and platforms. Familiarity with ARM architectures, CPU/GPU/NPU architecture. Strong analytical, debugging, and troubleshooting skills for large-scale software systems. Be part of a pioneering team that develops cutting-edge solutions for Windows on Snapdragon. Work in a collaborative and innovation-driven environment with top industry professionals. Enjoy competitive compensation, career growth opportunities, and access to cutting-edge technologies.

CSQ124R98 At Databricks, an Incident Manager utilizes their technical experience and resourcefulness to lead urgent customer situations to resolution. Responsible for managing frequent, high-quality updates to all internal and external stakeholders, Incident Managers advocate with engineering and leadership, on behalf of their customers, to ensure that escalations are handled with the appropriate level of urgency from stakeholders. The impact you will have: Drive critical customer escalations or widespread outages to conclusion and resolution. Escalate to on-call resources in support and engineering and establish checkpoint calls and action items to ensure that progress is made and status updates are delivered on time. Demonstrate cross-functional leadership while establishing ownership of escalations and outages. Compile and deliver frequent high-quality communications to internal and external stakeholders, including executive staff. Candidate should be comfortable creating concise and effective messaging that is tailored to a technical or executive audience with minimal assistance from others. Commence and lead war rooms while establishing other temporary communication channels as warranted for the duration of an outage. Ability to multi-task on several incidents and/or projects at once. Be a leader who identifies product and process improvements from every incident and submits necessary feedback for improvements. Participate in on-call rotations. What we look for: Minimum 8+ years of experience in customer support, support escalation and incident management is required. Excellent contextual interpretation and writing skill with an effective ability to summarize and communicate to technical and business audiences is required. Demonstrates strong ability to make timely decisions for both business and technical perspectives. Excellent analytical and troubleshooting skills are required. Candidate should be able to demonstrate technical excellence by applying engineering principles to solve complex problems. Hands-on experience developing any two or more of the following: Big Data, Hadoop, Spark, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Hands-on experience in the performance tuning/troubleshooting of Spark-based applications at production scale. Proven and real-time experience in JVM and Memory Management techniques such as Garbage collection and Heap/Thread Dump Analysis is required. Working knowledge in Data Lakes and preferably on the SCD types use cases at production scale. Working and hands-on experience with any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server and MySQL Linux/Unix administration skills and hands-on experience with AWS or Azure or GCP is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

We re growing fast and attracting the best talent in the world. Bricksters as we call ourselves are a special mix of smart, curious, quick thinkers. If you ask a Brickster what they love about working here, you ll likely hear about our culture. We are seeking an experienced NOC Engineer to join our team. The successful candidate will be responsible for monitoring critical Databricks infrastructure and developing monitoring tools and alerting dashboards. They will also work closely with stakeholders to investigate and resolve incidents, perform root cause analysis, and propose solutions to increase the reliability and stability of the Databricks unified analytics platform. The impact you will have here: Monitor critical infrastructure, triage alerts to proactively identify incidents, and work with stakeholders to resolve incidents. Investigate incidents and propose solutions to improve platform reliability and stability. Perform root cause analysis for recurring incidents and provide proactive solutions. Develop toolings or automate processes to improve platform monitoring and alerting. Contribute to software development efforts to improve overall service reliability and stability. Communicate effectively with internal stakeholders, including executive staff, to provide incident analysis. Participate in war rooms and temporary communication channels during outages. Demonstrate cross-functional leadership and establish ownership of incidents and outages. Multitask on several incidents and/or projects Minimum of 5 years of experience as a NOC, SRE, or DevOps engineer Strong knowledge of cloud technologies such as Azure, AWS, and GCP Hands-on experience with monitoring, logging, and alerting tools such as ELK, Prometheus, Grafana, Pager Duty, etc. Experience with containers and orchestration technologies such as Docker and Kubernetes. Proficiency in automation and scripting Linux systems administration skills. Excellent communication skills. Willingness to learn Databricks products Bachelor's degree in Computer Science or a related field About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Qualification : Bachelor's degree in Computer Science or a related field is required.

The Opportunity Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement. About the Team This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanix's innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals. You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment. The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics. Your Role Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology. Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion. Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals. Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics. Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency. Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes. Collect and advocate for customer feedback to influence product development and service enhancements. Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment. What You Will Bring 8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences. Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions. Familiarity with architectural frameworks such as ITIL and TOGAF. Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise. Excellent communication and relationship-building skills to advocate for customer needs. Ability to create and document tailored Customer Success Plans aligning with business goals. Proven problem-solving skills and a customer-centric mindset that drives positive outcomes. Strong collaboration skills to work effectively with internal teams and customer architecture teams.

The Technical Support Manager will lead a team of dedicated support professionals to deliver exceptional customer experiences for our global enterprise clients. This role requires strategic oversight, a focus on continuous improvement, and the ability to drive operational excellence. You will be pivotal in shaping a customer-centric support culture while managing escalations and ensuring compliance with SLAs (Service Level Agreements). Key Responsibilities: Customer Experience & Satisfaction: Deliver Remarkable Customer Experiences by championing a customer-first approach in all support activities. Address Customer Dissatisfaction: Engage directly with customers to identify issues and implement corrective measures. Proactive Escalation Management: Handle critical customer issues with urgency, engaging relevant expertise and communicating progress effectively to internal and external stakeholders. Foster a Collaborative Environment: Ensure seamless interaction among support teams, engineering/development, and service managers, ensuring timely and clear updates on issue status and action plans. Operational Excellence: Drive Operational Metrics: Monitor and improve operational metrics such as CSAT, backlog management, TTR (Time to Resolution), and quality scores. Automation & Process Optimization: Identify opportunities for automation and process enhancements to improve service delivery and efficiency. Ensure Compliance: Build and maintain processes that ensure consistency, compliance, and quality across all support interactions. Continuous Improvement Initiatives: Lead and participate in initiatives aimed at enhancing service quality, team performance, and customer satisfaction. Leadership & Team Development: Hire & Retain Top Talent: Attract and retain high-performing support professionals, ensuring the team remains motivated and equipped to handle complex customer issues. Develop Talent Aligned with Business Objectives: Provide coaching, mentoring, and professional development opportunities that align with individual and organizational goals. Promote a High-Performance Culture: Foster an open, innovative, and inclusive environment that encourages diversity, new ideas, and team collaboration. Set High Performance Standards: Lead by example, setting high standards and holding team members accountable to achieve results. Strategic & Analytical Insights: Analyze Support Metrics: Use data-driven insights to identify trends, recurring issues, and areas for process or service improvement. Make Bold, Informed Decisions: Demonstrate ownership by making timely, thoughtful decisions that balance customer needs with operational requirements. Understand Support Offerings & Business Acumen: Deeply understand the support offerings and their strategic value, aligning team efforts with broader business goals. Qualifications & Experience: Must-Have: Bachelor s Degree in Computer Science, Information Technology, or related field. 12+ Years of Experience in technical customer support, with a minimum of 5 years in a leadership or management role. Proven Understanding of 24x7 technical support operations, especially in a global context, supporting enterprise customers. Excellent Communication Skills: Ability to communicate clearly, effectively, and adapt based on audience needs. Demonstrated Ability to hire, retain, and coach high-performing support professionals. Strong Escalation Management Skills: Proven experience managing escalations with internal and external stakeholders. Analytical & Problem-Solving Mindset: Ability to analyze support data, derive insights, and make informed decisions. Customer-Centric Approach: Ability to instill a customer-first culture organically within the team. Business Acumen: Strong understanding of support offerings, operational effectiveness, and their impact on business outcomes. Good to Have: ITIL Certification: Knowledge of ITIL best practices for service management. Experience in Managing Network Security TAC: Familiarity with network security issues and solutions. Network Security Certifications: Certifications like CISSP, CISM, etc., to strengthen technical leadership. SASE Experience: Exposure to Secure Access Service Edge (SASE) environments and related support requirements. Performance Objectives: Achieve and maintain high performance in operations metrics such as CSAT, backlog management, and quality scores. Efficiently manage escalations and drive quick resolutions. Foster Employee Engagement & Growth: Develop strategies to enhance team morale and facilitate career growth. Drive automation efforts to improve response times and service quality. Ensure high levels of customer management and satisfaction, with measurable improvements in feedback scores. What You'll Bring: Customer Advocacy: Be the voice of the customer within the organization, ensuring their needs are understood and met. Exceptional Communication: Clear, concise communication skills, both written and verbal, adaptable to various stakeholders. People Leadership: Proven experience in managing, motivating, and developing support teams. Ownership & Problem Solving: Proactive approach to solving challenges, taking ownership of outcomes. Quality Focus: Consistent effort to deliver high-quality outputs across all interactions. Embrace Diversity & Innovation: Encourage a culture of diversity, inclusion, and innovative thinking. First 30 Days: Learn about the company, products, and support processes comprehensively. Understand TAC processes and metrics end-to-end to align with the company s objectives and strategies. What s in It for You? Opportunity to grow and lead in a fast-paced, performance-oriented environment. Be part of a global, innovative SD-WAN leader recognized for its best practices and inclusive culture. Career Growth & Learning: Embrace continuous learning and career development. Qualification : Bachelors Degree in Computer Science, Information Technology, or related field

The Role: Technical Support Engineer II Qualifications Bachelor s Degree in Computer Science, Information Technology, or related field. 2 4 years of experience in the Networking Industry. Customer-facing experience is a plus, preferably with TAC expertise. Responsibilities Act as a team player with a positive attitude. Provide pre- and post-sales technical support, troubleshooting, and best practices to customers via phone, email, and web. Manage support cases, ensuring timely resolution and follow-ups. Utilize fault isolation and root cause analysis to address technical challenges. Reproduce customer issues and qualify critical problems. Publish Technical Support Bulletins and maintain the Knowledge Base. Collaborate with cross-functional teams (Development, Sales, QA, Marketing) to enhance customer experience. Review and contribute to user documentation, including manuals, troubleshooting guides, and training materials. Offer on-call support as required. Technical Skills Solid understanding of networking fundamentals (TCP/IP, ARP, DNS, DHCP). Proficient in routing and switching (OSPF, BGP, VLAN, STP). Experience with security protocols (IPSEC, SSL-VPN, NAT, GRE). Knowledge of authentication protocols (Radius, TACACS) is a plus. Familiarity with Windows and Linux environments. Hands-on experience with products from Palo Alto, Cisco, Juniper, Fortinet, and Checkpoint. Experience with remote access VPNs (e.g., Cisco AnyConnect, Pulse Secure). Exposure to Cloud Security (Zscaler, Palo Alto Prisma) and cloud platforms (AWS, Azure) is an advantage. Excellent written and verbal communication skills in English. Willingness to work in a 24x7 rotational shift environment. Key Objectives Proactively diagnose and troubleshoot network issues for customer and Aryaka Core Networks. Handle escalated cases, working with customers, engineering, and stakeholders to ensure swift resolution. Mentor L1 engineers and assist with monitoring and diagnosing network-related issues. Document solutions and contribute to the Knowledge Base. Work with a global, fast-growing SD-WAN innovator. Be part of a diverse and inclusive company culture. INC. Magazine Best Places to Work (2020) recognition. Qualification : Bachelors Degree in Computer Science, Information Technology or similar.