Itil Practices Jobs in Pune

Leader of IT Operations Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize their infrastructure through Infrastructure Monetization. Headquartered in Denver with a global presence across 10+ countries, we focus on delivering measurable sustainability and operational impact. Position Summary Redaptive is seeking an exceptional Leader of IT Operations to join our technology leadership team. This executive role oversees ITSM, agile delivery, and ITIL implementation. The ideal candidate will have deep expertise in multi-national team leadership and the ability to translate strategic direction into operational results. Key Responsibilities IT Operations & ITSM Own all IT operations and service delivery, ensuring stability, security, and alignment with business priorities. Implement comprehensive ITIL practices including change, configuration, release, and incident management. Lead IT delivery teams in Pune using Agile delivery frameworks. Manage the vendor ecosystem, ensuring performance accountability and SLA adherence. Enterprise Systems & Automation Oversee administration of enterprise systems: Salesforce (CRM), NetSuite (ERP), and HubSpot. Drive system adoption through training, playbooks, and enablement programs. Collaborate with business operations to implement automation projects. Cybersecurity & Compliance Implement and monitor cybersecurity controls and incident response protocols. Ensure adherence to regulatory compliance and data protection requirements. Required Skills & Experience 12+ years of progressive IT leadership experience with multi-national teams. Deep expertise in ITIL v4 methodologies and Agile delivery. Strong experience with Salesforce, NetSuite, and HubSpot. Proven ability to translate corporate strategy into operational execution. ITIL Certification (Foundation minimum, Expert/Master preferred). Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance, wellness apps, and Employee Assistance Program. Flexibility: Hybrid work model, generous PTO, and family-first policies. Growth: Access to continuous learning programs and certifications.

Job Title: Engineering Manager Order Management System (OMS) Location: Pune Role Overview: As the Engineering Manager Order Management System (OMS), you will be responsible for leading the design, development, and continuous evolution of a large-scale, distributed eCommerce platform. This platform processes high transaction volumes and integrates with complex third-party systems. You will manage a full-stack engineering team, ensuring system scalability, performance, and resilience while fostering a culture of ownership, technical excellence, and collaboration. Key Responsibilities: Own the full product lifecycle: Lead the conceptualization, architecture, design, implementation, deployment, and maintenance of the OMS and its integrations. Lead and mentor a team of 10+ engineers, guiding them through technical challenges and driving both backend and frontend development efforts to successful delivery. Architect scalable, distributed systems that handle high volumes of orders, inventory updates, and third-party data exchanges across the platform. Drive eCommerce integration strategy, collaborating with various systems including marketplaces, ERPs, WMS, payment gateways, and 3PLs to ensure robust data synchronization. Take technical ownership of both backend and frontend components, from database schema and API design to UI architecture and performance optimization. Establish and enforce engineering best practices, including coding standards, CI/CD workflows, observability, and security compliance, to ensure consistency and quality across the team. Be **hands-on** when necessary actively contributing to code, reviewing critical modules, and troubleshooting complex production issues. Ensure high availability, scalability, and data integrity in every design decision, embedding performance and security into the development lifecycle. Collaborate cross-functionally with Product, QA, DevOps, and Customer Success teams to ensure alignment between technical delivery and business priorities. Recruit and develop talent within the team, conducting technical interviews and nurturing a strong engineering culture. What You ll Bring: 12+ years of software engineering experience, with at least 4 5 years of hands-on experience in Ruby on Rails (RoR) backend development. Proven success in building and scaling distributed, event-driven systems that can handle high transaction volumes and complex integrations. Strong Angular expertise: Experience leading teams to deliver rich, responsive web applications. Deep knowledge of eCommerce and OMS domain concepts, including order lifecycle, inventory management, shipments, returns, and third-party partner integrations. Expertise in PostgreSQL/MySQL: Proficiency in schema design, query optimization, and performance tuning. Familiarity with RESTful APIs, webhooks, and common integration patterns for external systems. Experience working with cloud platforms (preferably AWS) and managing CI/CD pipelines for continuous deployment and delivery. Proven experience as an Engineering Manager or Technical Lead, with a track record of mentoring engineers and managing delivery across multiple engineering modules. A passion for building reliable, secure, and performant systems that deliver measurable business impact and enhance the customer experience. Excellent communication, organizational, and problem-solving skills, with the ability to effectively manage complex technical challenges. A strong sense of ownership, self-motivation, and a growth-oriented mindset, always striving to improve processes and systems. Nice to Have: Experience with microservices, asynchronous job processing, or message queues (e.g., Sidekiq, Resque, RabbitMQ). Exposure to SaaS or multi-tenant architectures. Familiarity with containerization (e.g., Docker) and monitoring tools (e.g., Grafana, ELK, Prometheus). Understanding of API versioning, rate limiting, and data consistency patterns in large-scale distributed systems. Innovative Environment: Work on a high-impact eCommerce platform that powers complex integrations and supports millions of transactions globally. Leadership Opportunity: Lead and mentor a talented team of engineers while driving technical strategy and best practices. Career Growth: Be part of a rapidly growing company with opportunities to develop both technically and professionally in a collaborative, dynamic environment. Impactful Work: Your work will directly impact the success of a highly scalable, high-performance platform that serves leading global businesses. If you are an experienced engineering leader with a passion for building scalable and resilient systems in the eCommerce domain, we would love to hear from you!

Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)

Job Title: Technical Support Engineer II Location: Pune Experience: 2 5 Years Company: TraceLink Department: Support and Service Company Overview: TraceLink s innovative software solutions and Opus Platform empower the pharmaceutical industry to digitize their supply chain, enhancing compliance, visibility, and decision-making. Our technology helps reduce disruptions in medicine supply, ensuring patients worldwide receive the treatments they need. Founded in 2009, TraceLink has expanded to 8 offices globally, with over 800 employees and more than 1,300 customers across 60+ countries. We are recognized as an industry leader by Gartner and IDC, and celebrated for our positive company culture by Comparably. Position Overview: As a Technical Support Engineer II, you will play a vital role within our Support and Service organization to ensure customer success and satisfaction. Your technical expertise and problem-solving skills will be key to helping customers implement and utilize TraceLink s Life Sciences Cloud solutions effectively. This role requires strong interpersonal skills combined with experience in web applications, UNIX systems, scripting, and troubleshooting complex technical issues. Key Responsibilities: Engage directly with customers and internal teams to understand, document, troubleshoot, and resolve technical issues efficiently Develop and improve standard troubleshooting procedures and tools for recurring issues Collaborate closely with Product Management, Engineering, and Quality Assurance teams to facilitate timely resolution of customer-reported problems Provide excellent customer communication and ensure timely updates on issue status Skills and Qualifications: Proven experience supporting proprietary, enterprise-level software applications Strong customer-oriented communication skills with a professional, friendly attitude Excellent verbal and written communication abilities Strong analytical mindset with great attention to detail Proficiency with UNIX command line, especially in parsing and analyzing data sets Bachelor s degree in Computer Science, Information Technology, or a related field 2 to 5 years of experience in a technical support or troubleshooting role Ability to read, parse, and manipulate technical data formats such as XML, EDI, CSV Working knowledge of B2B communication protocols like AS2, SFTP, and Web Services Experience with scripting languages (e.g., Perl, Python, Shell) is a plus Familiarity with supply chain software and pharmaceutical industry knowledge preferred Flexibility to work shifts across Americas, EMEA, and India/APAC time zones (daytime, evening, and overnight) Work with cutting-edge cloud technology impacting patient safety worldwide Collaborate with a global, high-performing team Opportunity for career growth in a fast-paced, innovative environment Support an industry leader with a commitment to employee growth and culture Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Job Title: Engineering Manager Software Location: Pune Experience: 12+ Years Education: B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering Job Summary We are seeking an experienced Engineering Manager Software to lead our embedded and application software development team. The ideal candidate will have deep technical expertise in software architecture, strong leadership capabilities, and a proven track record of delivering high-quality embedded solutions. You will drive new product development, process adherence, project execution, and team development while ensuring innovation, scalability, and customer satisfaction. Key Responsibilities 1. New Product Development Collaborate with Product Management to define software specifications and finalize GATE sign-offs. Lead the design and development of scalable and modular software architectures. Benchmark competitor products to identify differentiation opportunities. Implement latest technology trends and best practices. Ensure timely and high-quality software releases in coordination with engineering and operations teams. Drive automation in testing for operational efficiency. Review and approve design documentation, validation plans, and test reports. 2. Design Process & Standards Ensure adherence to NPD (New Product Development) process up to mass production. Enforce software coding standards, quality assurance, and documentation protocols. Set up and run structured design and code review mechanisms. Foster a culture of technical excellence, innovation, and continuous improvement. 3. Project Management Create detailed project plans and communicate timelines, milestones, and risks to all stakeholders. Track progress, manage scope, and ensure projects are delivered on time and within budget. Define and monitor project costs and resource allocations. Work with Product Management to develop product roadmaps and promotional content. Proactively identify risks and implement mitigation strategies. 4. People Management Define skill matrices and identify training needs for the software engineering team. Provide mentorship, coaching, and career development for team members. Conduct regular performance reviews with actionable feedback. Foster an open, collaborative, and engaging team culture that promotes knowledge sharing and innovation. 5. Customer Support & Technical Documentation Support application and service teams in resolving customer issues and technical queries. Provide inputs for product manuals, sample applications, and user documentation. Key Skills & Competencies Technical Skills Embedded systems software architecture Expertise in C/C++, .NET, or relevant programming platforms Familiarity with product life cycle management and design standards Strong understanding of test automation, validation, and release processes Exposure to modern DevOps tools and Agile methodologies Leadership & Managerial Skills Strategic planning and project execution Risk assessment and mitigation Strong communication and stakeholder management Talent development, mentoring, and team leadership Cross-functional collaboration and decision-making Performance Indicators On-time project delivery (Schedule Performance Index) Code quality and design defect rates Budget adherence and cost optimization Team engagement and retention metrics Customer issue resolution time Knowledge sharing and innovation contributions Lead a high-performing team at the forefront of embedded and intelligent system development. Work on impactful products with real-world applications across industries. Enjoy a collaborative culture with continuous learning, innovation, and career growth opportunities. Qualification : B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering

Position: Software Engineer Angular Location: Pune Industry: IT Services Job Type: Full-Time Experience: 2 3 Years Position Overview We are seeking a talented and enthusiastic Frontend Angular Developer to join our growing development team. In this role, you will play a key part in building responsive, high-performance web applications using Angular and modern frontend technologies. This is an exciting opportunity to work in a collaborative environment where innovation and technical excellence are highly valued. Key Responsibilities Develop and maintain scalable web applications using Angular (v12+). Build and maintain reusable components and front-end libraries. Collaborate closely with backend developers, designers, and product teams to deliver intuitive user experiences. Optimize application performance for speed and scalability across devices and browsers. Write clean, maintainable, and well-documented code. Participate in code reviews, unit testing, and bug fixing to ensure code quality. Stay current with evolving web technologies and best practices. Required Skills & Qualifications 2+ years of experience in frontend development using Angular. Proficiency in HTML5, CSS3, JavaScript/TypeScript. Experience integrating frontend with RESTful APIs. Familiarity with state management tools like NgRx or Akita. Experience with Git and version control workflows. Strong understanding of responsive design and cross-browser compatibility. Preferred Skills Exposure to other JavaScript frameworks like React or Vue. Experience with CI/CD pipelines. Understanding of UX/UI design principles. Contributions to open-source projects are a plus. Benefits Competitive compensation package. Comprehensive training and mentorship for career growth. Health insurance coverage. A collaborative, inclusive, and innovation-driven work environment. Opportunities for continuous learning and professional development. Join us and contribute to building cutting-edge applications while growing your skills alongside a passionate and talented team.

Web Developer Location: Pune, India Experience: 2 to 5 years Employment Type: Full-time Role Overview: We are looking for a skilled and creative Web Developer to join our team in Pune. The ideal candidate will have hands-on experience in WordPress development, strong UI/UX design capabilities, and a solid understanding of front-end frameworks like Bootstrap. You will be responsible for creating visually appealing and user-friendly websites, customizing themes and plugins, and ensuring optimal performance and security. Key Responsibilities: Design and develop responsive websites using WordPress. Build and style user-friendly forms and interfaces using Bootstrap with a strong focus on UI/UX. Customize WordPress themes, widgets, and plugins to meet project needs. Manage WordPress installation, configuration, and site administration, including performance tuning and implementing security best practices. Collaborate with designers, developers, and content teams to deliver high-quality digital experiences. Troubleshoot and resolve issues related to WordPress functionality and layout. Required Skills: Proven experience designing websites in WordPress. Strong UI/UX skills, especially in form design using Bootstrap. Experience customizing WordPress themes, widgets, and plugins. Knowledge of WordPress installation, configuration, security, and optimization techniques. Good problem-solving skills and attention to detail. Eligibility Criteria: Experience: 2 to 5 years of relevant experience in WordPress and Bootstrap. Education: Bachelor s degree in Computer Science, Web Design, or a related field is preferred. Location: Pune (on-site/hybrid options as per company policy). Qualification : Bachelors degree in Computer Science, Web Design, or a related field is preferred.

Lead Salesforce Architect Location: Pune Role Overview: We are seeking a highly experienced and strategic Salesforce Architect to lead the design and delivery of enterprise-level Salesforce solutions. In this role, you will work across multiple Salesforce clouds and integration platforms to architect scalable, secure, and high-performing solutions that align with our business goals. Key Responsibilities: Architect and oversee the implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Health Cloud. Leverage Salesforce out-of-the-box capabilities to minimize custom development and optimize performance. Lead technical solutioning using Apex, Lightning Web Components (LWC), and declarative tools. Design and manage integrations between Salesforce and external systems using MuleSoft, REST/SOAP APIs, and middleware technologies. Define and implement CI/CD pipelines using tools such as Git, Jenkins, Azure DevOps, Copado, or Gearset. Translate complex business requirements into scalable, maintainable technical solutions. Conduct comprehensive code and architecture reviews to ensure alignment with industry best practices, performance, and security standards. Collaborate with business stakeholders and cross-functional teams to drive platform strategy, roadmap development, and delivery execution. Required Qualifications: 8+ years of hands-on experience with the Salesforce platform, including 3+ years in a Salesforce Architect role. Deep expertise in Sales Cloud, Service Cloud, and Experience Cloud; experience with Health Cloud is preferred. Strong development skills with Apex, Lightning Web Components (LWC), and a deep understanding of the Salesforce metadata model. Comprehensive knowledge of Salesforce configuration, security models, sharing rules, automation tools, and platform limitations. Proven experience with MuleSoft and API-led integration architecture. Solid understanding of DevOps, CI/CD, and sandbox management within Salesforce ecosystems. Ability to lead architectural discussions and translate strategic business objectives into actionable technical designs.

Tableau Architect Location: Pune Role Overview: We are looking for an experienced Tableau Architect to lead the design, development, and optimization of scalable data visualization solutions. The ideal candidate will bring deep expertise in Tableau, strong data architecture skills, and a passion for mentoring and guiding teams. You will play a pivotal role in delivering impactful analytics and ensuring best practices are followed across the organization. Key Responsibilities: Lead and mentor junior Tableau developers and analysts in Pune, fostering skill development and enforcing adherence to data visualization best practices. Architect, design, and implement scalable, high-performing Tableau dashboards and data models to support business analytics needs. Optimize Tableau environments to ensure efficient performance with large datasets and complex visualizations. Guide and support data integration efforts from diverse data sources into Tableau, ensuring data consistency and reliability. Conduct training sessions, hands-on workshops, and provide one-on-one mentorship to upskill team members. Collaborate with cross-functional teams including data engineers, business analysts, and IT to align on data and reporting requirements. Troubleshoot and resolve technical issues related to Tableau workbooks, data connections, and server performance. Create and maintain clear, user-friendly documentation for internal and external stakeholders, including architecture diagrams, user guides, and training materials. Technical Skills: Advanced proficiency in Tableau Desktop, Tableau Prep, and Tableau Server. Strong background in data modeling, ETL processes, and data architecture. Expertise in SQL and experience working with relational databases (e.g., SQL Server, Oracle). Hands-on experience in data integration from multiple sources and ensuring data quality. Proven ability to optimize dashboard performance for speed and responsiveness with large-scale datasets. Familiarity with cloud platforms such as AWS or Azure for data storage and analytics. Soft Skills & Additional Requirements: Experience in training and mentoring junior analysts, with a focus on building local talent in Pune. Excellent communication skills, especially when working with distributed and cross-functional teams. Strong problem-solving abilities to diagnose data and performance issues effectively. Commitment to producing high-quality documentation and reusable templates.

Senior Python Engineer (Cloud & Backend) Pune, Maharashtra | 8 12 Years Experience | Full-time | Tech Stack: Python, AWS, FastAPI, Docker, Kubernetes, PostgreSQL, MongoDB We re hunting for a backend boss who lives and breathes Python and knows how to scale systems like a pro. If you re into building high-performance microservices, playing with cloud infra, and turning chaos into clean code let s talk. What you ll be doing: Design and build Python-based microservices for data ingestion, processing, and querying Craft clean, scalable REST APIs and data models Write unit tests that don t break when someone sneezes Work hand-in-hand with cross-functional teams to ship solid software on time, every time Optimize performance, reliability, and scalability like a true backend engineer Contribute to smart CI/CD pipelines and continuous improvement What you bring: 8 12 years of solid backend dev experience Strong Python skills, especially with Asyncio and FastAPI Deep experience with AWS, REST, and cloud-native architecture Fluent in PostgreSQL & MongoDB Comfortable with Docker, Kubernetes, and identity protocols (SSO, SAML) Familiar with CI/CD, testing frameworks, and performance tuning Bonus if you're curious about GenAI, vector databases, or ML We re not just tech nerds we re transformation partners. At Opcito, you ll get the chance to work on real impact projects using the best tools and practices out there (hello, DevOps, cloud-native, containers, and serverless). Perks & Culture: Growth-first mindset + learning budgets Pay that matches your skill & experience A friendly, no-BS, collaborative team Flexible schedules we trust you to get it done Social & corporate events you ll actually enjoy Recognition game strong: Great Place to Work (2021 24) Top 50 IT Workplaces India Best for Millennials 2023 GPTW ISO/IEC 27001:2013 Certified Top Developers India Clutch Hit Apply and let's build cool stuff together.

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Job Title: Technical Support Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations worldwide with the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Druva simplifies data protection, streamlines governance, and delivers data insights, helping customers accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs, delivering robust data resilience across multiple geographies and clouds. About the Role: Join Druva s Global Customer Support team, a group of highly skilled engineers dedicated to resolving complex technical issues and enhancing the customer experience. As a Technical Support Engineer, you ll be on the front lines of delivering exceptional support for Druva s innovative cloud-based data protection products. This role offers a dynamic and challenging environment where you ll develop your skills while directly impacting customer success and satisfaction. What You ll Do: Provide technical support for Druva s products as part of a 24x7x365 global support team. Collaborate with team members to troubleshoot and resolve complex technical issues. Analyze logs and exceptions to identify root causes and improve product usability and customer experience. Contribute to knowledge management by documenting solutions as Knowledge Base articles. Develop and implement productivity tools to tackle complex technical challenges. Escalate unresolved issues to appropriate teams while maintaining clear communication with customers at all levels. Follow established troubleshooting methodologies to diagnose, reproduce, and resolve issues. Engage in continuous learning through training and e-learning courses. Work closely with Quality Assurance and Engineering teams to identify, report, and resolve product defects. Utilize remote support tools and case management systems such as Salesforce, JIRA, and Zoom. Meet and exceed Service Level Agreements (SLAs) for all customer support channels. Who You Are: Minimum Qualifications: Bachelor s degree in a technical field or equivalent experience. 3+ years of relevant technical support or similar experience. Strong written and verbal communication skills. Good understanding of backup and recovery concepts, including disaster recovery, backup types, and replication. Experience with Operating Systems administration: Windows, Linux, Solaris, Unix. Familiarity with cloud infrastructure such as AWS, VMware Cloud, or other public cloud providers. Knowledge of server backup applications and troubleshooting security-related issues. Skilled in troubleshooting using tools like Wireshark, tcpdump, Procmon, Perfmon. Basic understanding of storage technologies (SCSI, SAN, iSCSI, NAS). Hands-on experience with VMware, Hyper-V, and Nutanix technologies. VMware Certified Professional (preferred). Nutanix Enterprise Administrator certification (preferred). Knowledge of backup and recovery for databases like Microsoft SQL and Oracle. Ability to troubleshoot integration issues between SaaS and on-premises applications. Experience creating customer-facing documentation. Experience with deployment and configuration is a plus. If you are passionate about customer success, technical problem-solving, and working with cutting-edge cloud technology, Druva offers an exciting environment where you can grow your career and make a tangible impact. Qualification : Bachelors degree in a technical field or equivalent experience.

Job Title: Technical Project Manager Location: Pune Department: Technology About the Role We are seeking a dynamic Technical Project Manager to lead and develop skilled software engineering teams, ensuring the delivery of high-quality products that meet customer requirements and company standards. You will provide technical guidance, support design and analysis, and oversee the full software development lifecycle across multiple projects. Key Responsibilities Lead and manage the complete software development lifecycle including requirements analysis, design, development, testing, and documentation for multiple projects. Own timely delivery and maintain high code quality standards. Set clear objectives for team members aligned with overall team goals, monitor progress, and empower individuals to succeed. Collaborate with Lead Engineers to promote technical growth and balanced skill distribution within the team. Deliver training sessions and foster a culture of knowledge sharing. Ensure long-term code reusability, maintainability, and stability. Enforce compliance with code review processes and quality standards across teams. Drive initiatives to optimize processes, tools, and development approaches. Proactively identify and resolve team challenges and risks. Establish succession plans to ensure continuity and growth within the team. Adopt and promote industry best practices and standards tailored to organizational needs. Evaluate and recommend new technologies to enhance team productivity and product quality.

Senior Technical Support Engineer Location: Pune, India (On-site, Viman Nagar) Experience: 3+ years Job Type: Full-Time About the Role As a Senior Technical Support Engineer, you will be the frontline for Level 1 and 2 support, handling complex technical issues related to our flagship product, Scalefusion. You will collaborate with internal teams, manage ticket lifecycles, and ensure high customer satisfaction through timely and effective issue resolution. Key Responsibilities Provide chat, email, and on-demand phone support for Scalefusion users. Investigate and troubleshoot reported technical issues across multiple platforms. Collaborate with internal teams for issue resolution and keep customers updated on progress. Maintain excellent customer experience by responding promptly and professionally. Diagnose and solve application issues related to Mobile Device Management (MDM). Reproduce customer environments on various devices to replicate and fix issues. Required Skills and Experience Minimum 3 years supporting MDM solutions, specifically Google Android and Apple iOS platforms. Hands-on experience with Android Enterprise and knowledge of legacy-to-Android Enterprise migrations. Proficient in managing device configuration, compliance, and security policies. Experience with Auto-pilot components and collaboration tools like Active Directory (AD), Exchange, and Office 365. Familiarity with scripting languages such as PowerShell and Bash. Strong problem-solving skills and ability to work independently or in teams. Excellent verbal and written communication skills. Ability to plan and prioritize workload efficiently while meeting service standards. About ProMobi Technologies ProMobi Technologies is a rapidly growing, bootstrapped SaaS company dedicated to empowering businesses with world-class software solutions. Our flagship products include Scalefusion (Unified Endpoint Management), NuovoPay (Device Financing Risk Management), and NuovoTeam (Push-to-Talk & Team Communication).

Job Title: Senior Cloud Engineer Job Description: We are seeking a highly skilled Senior Cloud Engineer with extensive experience in software development and DevOps to lead efforts in automating Cloud infrastructure. The ideal candidate will focus on building automation for Cloud Landing Zones and collaborate with cross-functional teams to ensure the successful implementation and maintenance of cloud solutions. You will leverage your expertise in cloud technologies, coding practices, and automation to help scale and optimize the organization s cloud infrastructure. Responsibilities: Cloud Infrastructure Design & Implementation: Design, implement, and maintain scalable and efficient cloud-based solutions primarily on AWS, and Azure. Lead initiatives to automate cloud infrastructure, improving efficiency and reducing manual interventions. Collaboration & Best Practices: Collaborate with cross-functional teams to integrate best practices in development, code quality, and automation. Mentor and guide development teams, offering expertise in DevOps and automation practices. Cloud Application Development: Contribute to the design and implementation of cloud applications, leveraging serverless architectures, Kubernetes, and event-driven patterns. Ensure high-quality design, security, and testing practices in cloud-based applications. CI/CD & Automation: Develop and maintain CI/CD pipelines for seamless, automated deployments using GitOps methodologies. Security: Apply security best practices in cloud application architecture, including designing secure authentication and authorization mechanisms. Performance Optimization: Continuously monitor and optimize the performance, scalability, and reliability of cloud applications and infrastructure. Innovation: Stay updated with the latest cloud technologies, trends, and tools to drive innovation and improve the organization s cloud architecture. Continuous Improvement: Promote continuous improvement by sharing knowledge, conducting team reviews, and mentoring junior developers. Requirements: Experience: Proven experience as a Cloud Engineer or in a similar role with a strong focus on AWS (experience with Azure is a plus). Solid experience in software development and DevOps practices. Expertise in AWS/Azure infrastructure automation. Technical Skills: Proficiency in programming languages such as Python, Golang, or JavaScript. Experience with serverless architectures, Kubernetes, and event-driven patterns. Strong understanding of CI/CD pipelines, GitOps methodologies, and cloud security best practices. Collaboration & Communication: Excellent problem-solving skills and ability to work collaboratively within a team. Strong communication skills to convey complex technical concepts to non-technical stakeholders. Preferred Qualifications: Cloud Technologies & Architecture: Experience in designing and working with No-SQL databases, such as DynamoDB. Expertise in software architecture, development, and systems testing, with a strong focus on cloud technologies. Leadership & Mentoring: Experience in leading and mentoring development teams. Ability to guide and influence decision-making in the development and design of cloud solutions. Quality & Code Management: Proficient in applying quality gates such as code reviews, pair programming, and team review meetings. Experience in code management and release processes, with familiarity in Monorepo and Multirepo strategies. Technical Competence: Solid understanding of functional programming principles. Knowledge of SDLC, and adherence to DRY, KISS, and SOLID design principles. Expertise in managing security protocols such as ABAC, RBAC, JWT, SAML, AAD, and OIDC for authentication and authorization. Event-Driven Architecture & Cloud Networking: Expertise in event-driven architecture including queues, streams, batches, and pub/sub systems. Strong understanding of scalability, concurrency, and distributed systems. Experience with cloud networking and proxies. Additional Skills: Polyglot programmer with expert-level proficiency in at least two languages (e.g., Python, TypeScript, GoLang). Experience operating Kubernetes clusters from a developer s perspective, including custom CRDs, operators, and controllers. Strong experience in GitHub for version control, code reviews, and collaborative development. Agile & Development Environment: Experience working in agile teams, participating in sprints, and collaborating effectively in cross-functional teams. UI Development (Optional): Fluency in UI development using React, Hooks, and TypeScript is a plus. Cloud Certifications (Optional): AWS or Azure certifications. AWS Certified DevOps Engineer Professional or similar certification is a plus. What We Offer: Professional Development: Opportunities for continued professional growth through internal programs, mentorship, and certifications. Collaborative Work Environment: A culture that fosters innovation, collaboration, and knowledge sharing among teams. Competitive Benefits: Comprehensive benefits package including health, wellness, and work-life balance programs. Career Progression: Clear paths for career advancement and personal growth in a rapidly expanding cloud-focused company. Join our dynamic team and help shape the future of cloud infrastructure! Let's build the cloud solutions of tomorrow, together.

Job Description: Senior Analyst - IT & Information Security We are looking for a Senior Analyst - IT & Information Security to join our team in Pune. The successful candidate will be responsible for the administration of One Identity tool and the management of integrated identities and services within the IAM (Identity Access Management) environment. You will provide engineering support for the One Identity Manager environment and ensure the smooth functioning of cloud and on-prem infrastructures hosting IAM. Key Responsibilities: Administration of One Identity Tool: Manage and maintain the One Identity Manager (1IM) environment, including Object Browser, Job Queue, and Synchronization Editor. Identity & Service Management: Administer integrated identities and services with the One Identity tool, ensuring smooth integration with organizational systems. IAM Environment Management: Oversee and support the IAM environment at an enterprise level, specifically in a multi-forest Active Directory setup. Manage IAM tools, including performance management of databases and infrastructures. Monitoring & Troubleshooting: Monitor the performance of IAM tools and report on and analyze any bugs during and after IAM release versions. Ensure the smooth functioning of the IAM infrastructure, performing necessary diagnostics and maintenance. Incident, Problem & Change Management: Manage incidents, problems, and changes within the IAM infrastructure, ensuring proper documentation and tracking. Collaboration & Support: Work closely with onshore development and project teams, assisting during project releases, testing, and providing operational support. Process & Documentation Management: Develop and maintain IAM processes and operating procedures documentation. Tool Utilization: Use software development tools such as JIRA for managing IAM-related tasks and issues. Qualifications & Skills: Experience: Proven experience in managing One Identity Manager (1IM) or similar IAM tools. Strong understanding of IAM infrastructure and its integration with organizational systems. Technical Skills: Solid knowledge of Active Directory multi-forest environments and integration with IAM tools. Familiarity with Windows OS, IIS, and MS SQL server. Performance Management: Experience in monitoring, reporting, and analyzing IAM tool performance. Collaboration Skills: Ability to work collaboratively with onshore teams and provide expert support for project releases and operational needs. Incident and Change Management: Demonstrated experience in incident, problem, and change management within IAM systems. Tool Knowledge: Familiarity with using JIRA or other software development tools for task and issue management. What We Offer: Hybrid Work Model: Flexible working options, including up to 25 days per year working from abroad. Compensation & Benefits: Competitive compensation package, including a company bonus scheme, pension, employee shares program, and multiple employee discounts (varies by location). Career Development: Access to career development and digital learning programs, with opportunities for international mobility and lifelong learning. Work-Life Balance: Flexible working and health and wellbeing support, including healthcare and parental leave benefits. Support for career breaks and assistance with returning to work. About Allianz Technology: Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With over 13,000 employees in 22 countries globally, Allianz Technology is a key partner in pioneering the digital transformation of the financial services industry. We oversee a full spectrum of digital services, including IT infrastructure, networking, security, and application platforms. We are at the forefront of digitalization in the financial services sector, offering end-to-end IT solutions for Allianz. Diversity & Inclusion Statement: At Allianz Technology, we are proud to be an equal opportunity employer. We believe in fostering a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and identities, regardless of gender, ethnicity, age, nationality, religion, disability, or sexual orientation. Join us and help shape the future of technology! Let s care for tomorrow.

Job Requirements Software QA Analyst Join our Industrial & Energy Technology Team! Baker Hughes Digital is looking for an experienced Software Engineer to work on a number of exciting projects that will have a very positive impact on Baker Hughes' business. Partner with the best You will act as a member of the Software Center of Excellence, representing high-quality design and development practices. As a Software QA - Analyst, you will be responsible for: Acting as a member of the Software Center of Excellence, representing the face of high-quality design and development practices Developing high performing, scaling, and innovative end-to-end web applications Collaborating with system engineers and software developers to implement solutions that are aligned with and extend shared platforms and solutions. Applying principles of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring, and Testing Techniques Writing codes that meets standards and delivers desired functionality using the technology selected for the project. Building features such as web services and Queries on existing tables Understanding performance parameters and assess application performance. Working on core data structures and algorithms and implement them using language of choice. Fuel your passion. To be successful in this role you will: Electronics/instrumentation Engineering background is preferred. Minimum 3-4 years of proven experience as a Quality Assurance Tester Have good knowledge of SW QA methodologies, tools & processes & experience writing comprehensive test plans & cases. Familiarity with Agile Software development processes and regression testing Hands-on with UI/API Testing (REST service testing), BDD Experienced working with any of the tools- JIRA/Azure DevOps. Working knowledge of test management software like Rally, TFS, MTM etc. (preferably cucumber). Knowledge of test automation framework, tools is preferred such as Python, Java & Selenium. Knowledge of any static code analysis tools like SonarQube, Security analysis tools such as Checkmarks & Quails/Zap. Knowledge of Jenkins and JMeter is a plus. Work in a way that works for you. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

Job Title: Senior Leader Company: EOSGlobe Position Summary We are seeking passionate Senior Leaders to drive operational excellence at EOSGlobe. As a Senior member of our team, you will: Be highly collaborative and build cross-functional relationships with departmental heads and management across the business. Implement process improvements to enhance efficiencies. Maximize client engagements and work with your leadership team to develop plans to meet future site needs. Maintain profit margins and develop internal control systems to ensure accountability. Implement process improvements to enhance efficiencies. Drive performance metrics and KPIs independently. Be hands-on with operational strategy development. Take the process/account to new levels of achievement, making it a benchmark in the industry. Qualifications 10+ Years of Experience in the BFSI Sector (Insurance Domain Preferred). Strong financial management and budgeting skills. Ability to make sound business decisions based on data and statistics. Excellent communication and leadership skills. Possess a People-First leadership style. Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

About the Role: As a Citrix Engineer, you will be responsible for administering, supporting, and maintaining Citrix and Virtual Desktop Infrastructure (VDI) environments. You will work with global teams to manage Citrix XenDesktop, Citrix XenApp, Citrix StoreFront, Citrix Netscalers, VMware, and Flashstack solutions. Key Responsibilities: Citrix & VDI Administration: Support Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix StoreFront, and Citrix Netscalers. Manage VMware vSphere, Flashstack hardware, and Wyse Thin Clients. Monitor Citrix/VDI environments and respond to incidents and service requests. Perform Tier 1/1.5 incident management and join Major Incident Management (MIM) calls. Maintain system documentation and perform routine updates. Operational Support & Troubleshooting: Handle desktop pool creation, publishing applications, and making configuration changes. Work across teams to ensure business requirements are met. Collaborate with vendors to report and resolve issues. Perform regular maintenance tasks and infrastructure optimizations. Required Skills & Experience: Must-Have: 4-6 years of IT experience, with at least 3 years in Infrastructure and Citrix/Virtualization. Strong expertise in Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix StoreFront, Citrix Netscalers, and VMware. Knowledge of Windows Server 2012/2016 administration. Basic experience with Active Directory. Understanding of networking concepts (DHCP, DNS, IP addressing, subnets, VLANs). Good-to-Have: Experience with PowerShell scripting for automation. Troubleshooting VMware ESXi environments. Experience with VDI and desktop deployment/management. At Zensar Technologies, we believe in a workplace where people realize their full potential, are recognized for their contributions, and thrive in a collaborative environment. We are a global technology consulting and services company with 11,800+ employees in 33 locations. Our expertise helps 130+ enterprises drive innovation, agility, and competitiveness. Zensar is committed to Equal Employment Opportunity (EEO) and welcomes diverse talent across backgrounds, identities, and abilities. Core Values at Zensar: Putting People First Client-Centricity Collaboration Join us and be part of a dynamic team driving digital transformation!