Itil Processes Jobs in Bengaluru

Application Support Engineer I Location: Bangalore Experience: Up to 2+ Years About Tekion Tekion is revolutionizing the automotive industry with the first cloud-native automotive platform, transforming an ecosystem that hasn t seen major innovation in over 50 years. Our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) connect OEMs, dealerships, consumers, and partners through one seamless platform. Leveraging big data, AI, and machine learning, Tekion delivers the best automotive retail experiences across North America, Asia, and Europe. Role Overview We are looking for an enthusiastic Application Support Engineer I who loves challenges, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You will act as a subject matter expert in your domain, supporting our dealership clients, coordinating technical issues, and ensuring the support team follows processes and delivers solutions effectively. Key Responsibilities Take ownership of customer-reported issues and ensure problems are resolved end-to-end. Research, diagnose, troubleshoot, and identify solutions to resolve system and application issues. Follow standard escalation procedures for unresolved issues and coordinate with internal teams. Understand applications both functionally and technically. Use internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged and tracked. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports on support activities. Document technical knowledge in notes, manuals, and knowledge bases. Support rotational shifts as required. Required Skills & Experience 0 2+ years of experience in application, production, or product support. Advanced knowledge of SQL, MongoDB, and basic network configurations. Strong understanding of databases, APIs, and coding fundamentals. Ability to learn and master company-specific software. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Ability to diagnose and address application-related issues effectively. Understanding of IoT and software systems is a plus. Be the first point of contact for dealership clients, ensuring their technical issues are resolved quickly. Play a key role in improving customer satisfaction by providing accurate and timely solutions. Contribute to a knowledge-sharing culture through documentation and process improvements. Work in a collaborative, agile environment alongside cross-functional teams on challenging projects.

Position: IT Support Engineer Location: Bangalore Experience Required: 3 5 years Department: IT & Infrastructure About Muthoot FinCorp ONE Muthoot FinCorp ONE is a fintech venture from Muthoot FinCorp Ltd., building a comprehensive digital financial ecosystem offering services across lending, investments, protection, and remittance. With a vision to become India s most trusted digital financial services provider, we blend a startup's agility with the legacy strength of the Muthoot Pappachan Group. Our platform focuses on delivering seamless, scalable, and user-friendly financial solutions, backed by robust technology and innovation. What You ll Do Key Responsibilities As an IT Support Engineer, you will be a critical part of our technology operations team, ensuring smooth IT functionality, end-user support, asset management, and continuous process improvement. End-User Technical Support Resolve technical issues related to hardware, software, systems, and networks. Provide timely and professional IT support to internal users across devices and platforms. Manage and resolve IT helpdesk tickets with proper documentation and follow-ups. IT Asset & Inventory Management Maintain an accurate inventory of IT hardware and software assets. Ensure timely updates, maintenance, and tracking of all IT assets across teams. Documentation & Knowledge Management Document recurring issues and resolutions to build a central knowledge repository. Maintain technical documentation for internal systems, network diagrams, SOPs, and processes. Track and log all IT tasks, issues resolved, and support interactions. Collaboration & Cross-Functional Support Work with engineering, product, and business teams to troubleshoot issues and implement tech solutions. Actively participate in project implementations and cross-functional technical initiatives. Continuous Learning & Team Development Proactively identify areas for personal and team improvement. Share knowledge, conduct peer training, and mentor junior staff when required. Attend trainings, write technical blogs, or suggest process improvements for efficiency. What We re Looking For Skills & Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 3 to 5 years of experience in IT support, infrastructure, or end-user services. Technical Skills: Strong knowledge of Windows/Mac OS, system troubleshooting, and networking fundamentals. Proficient in Microsoft Office Suite, ITSM tools, ticketing systems, and remote support tools. Basic understanding of ITIL practices is a plus. Soft Skills: Excellent problem-solving and communication skills (both written and verbal). Detail-oriented with excellent documentation and follow-up discipline. Strong customer service mindset with an ability to work independently and collaboratively. Comfortable working in a fast-paced, startup-like environment. Impact at Scale Contribute to building India s next big fintech story Startup Culture + Legacy Backing Best of both worlds High-Growth Opportunity Learn from senior industry leaders and drive your career forward Ownership & Autonomy Make decisions, solve real problems, and take initiative Team of A-Players Work alongside passionate, high-performing professionals If you re passionate about IT support, love solving real-world tech issues, and want to be part of a purpose-driven digital finance revolution we d love to hear from you. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

NPD Engineer (Machining) Location: Bangalore Department: New Product Development (NPD) Designation: Engineer NPD Machining Job Description Sansera Engineering is seeking a detail-oriented and proactive NPD Engineer (Machining) to support new product development activities focusing on CNC turning and VMC (4th & 5th Axis) machining operations. The role requires strong technical expertise in CNC programming and machining, along with good coordination and documentation skills to ensure smooth prototype trials and process validation. Key Responsibilities Support New Product Development Activities: Coordinate and execute NPD projects involving CNC turning and VMC machining. Lead prototype trials, fixture setup, and process validation activities. CNC & VMC Operations Support: Assist in CNC turning and VMC machine operations, including tool setting, zero setting, and part inspection. Support programming and provide corrections as per quality feedback when required. Fixture & Tooling Support: Set up fixtures and select appropriate cutting tools for new components. Support trials for special fixture setups. Quality & Process Checks: Perform in-process quality checks using measurement instruments like Vernier calipers, micrometers, and bore gauges. Ensure sample parts conform to engineering drawings and assist in corrective actions when needed. Coordination & Documentation: Coordinate with production, quality, and design teams to facilitate smooth trial executions. Maintain detailed logs of setting parameters, inspection results, and observations during NPD activities. Required Skills and Knowledge Technical Skills: Strong knowledge of CNC turning and VMC (4th & 5th Axis) machine operations. Familiarity with G-codes and M-codes, including canned cycles (G71, G81, G83, G84, G90, G91). Understanding of machine zero setting, tool offsets, and wear compensation. Proficient in reading and interpreting engineering drawings, GD&T, and measurement tools. Software Skills: CNC & VMC Programming: FANUC & SIEMENS interfaces, manual code editing. CAD Software: AutoCAD for 2D drawing interpretation. CAM Software: Basic knowledge of Mastercam, Fusion 360, Edgecam, or Siemens NX (beneficial). Documentation: Proficient in MS Excel, Word, and PowerPoint. DNC/Program Transfer Tools: Experience with CIMCO Edit, Predator DNC, or NC Net (if applicable). Soft Skills: Strong team player with ability to work under supervision. Good communication and coordination skills. Eagerness to learn and adapt to new processes. Discipline in documentation and adherence to quality practices. Education & Experience ITI or Diploma in Mechanical Engineering or related field. 4 to 6 years of relevant experience in machining, CNC programming, and NPD support. Qualification : ITI or Diploma in Mechanical Engineering or related field

Job Title: Enterprise Infrastructure Automation Architect Location: Bengaluru, India Experience: 16 20 Years Service Line: Cloud & Infrastructure Services Educational Qualifications: B.E., B.Tech, M.Tech, BCA, MCA, MBA Role Overview: We are looking for a seasoned Enterprise Infrastructure Automation Architect to lead the design and implementation of automation strategies across our global IT infrastructure. This role is pivotal in driving enterprise-wide automation initiatives, streamlining operations, and enabling digital transformation through scalable and secure infrastructure automation solutions. Key Responsibilities: Infrastructure Automation Strategy & Roadmap Define and maintain the enterprise automation strategy aligned with organizational goals and IT objectives. Identify automation opportunities across compute, storage, network, virtualization, cloud, and data center domains. Establish automation goals, KPIs, and success metrics for continuous improvement. Evaluate and recommend emerging automation technologies and frameworks. Solution Design & Architecture Design scalable, secure, and maintainable automation architectures for enterprise infrastructure. Define enterprise-wide automation standards and best practices (e.g., IaC, scripting, orchestration). Select and standardize tools such as Ansible, Terraform, Python, PowerShell, and cloud-native automation services. Build reusable automation frameworks, templates, and modules to ensure consistency. Implementation & Governance Provide architectural oversight and support during implementation and deployment phases. Ensure compliance with automation standards and governance throughout the lifecycle. Participate in project reviews to ensure strategic alignment with enterprise automation goals. Establish governance processes for managing scripts, workflows, and infrastructure-as-code artifacts. Additional Responsibilities: Proven experience in IT Service Management and remote delivery automation environments. Ability to articulate the business value and operational impact of automation initiatives. Self-motivated, creative thinker with excellent problem-solving abilities. Excellent communication skills, both verbal and written. Technical & Professional Requirements: In-depth knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Expertise in infrastructure domains including compute, storage, middleware, backup (on-prem & cloud). Experience with public cloud platforms (AWS, Azure, GCP) and hybrid cloud architectures. Proficiency in security standards and best practices across global IT environments. Hands-on experience with monitoring and orchestration tools. Skilled in creating architecture diagrams and workflow visualizations using tools like MS Visio, Lucidchart, etc.

Job Title: Application Support and Database Administrator Location: Bengaluru, India Experience: 3 6 Years Service Line: Cloud & Infrastructure Services Educational Qualifications: Master of Engineering, B.E., B.Tech, B.Sc Role Overview: Join our Infosys delivery team as an Application Support and Database Administrator where you will play a vital role in ensuring the smooth design, development, validation, and ongoing support of enterprise applications and databases. Your efforts will directly contribute to delivering superior service quality and client satisfaction in a dynamic technology environment. Key Responsibilities: Collaborate with clients and internal teams to gather detailed requirements and translate them into technical system specifications. Lead and participate in project estimations to provide accurate input on effort and resource requirements to Technology Leads and Project Managers. Support design, development, and validation activities to ensure the reliability and efficiency of applications and database systems. Monitor, troubleshoot, and maintain application and database performance, ensuring minimal downtime and rapid issue resolution. Contribute to continuous improvement initiatives, optimizing systems and processes to support digital transformation journeys. Who You Are: A proactive professional with a strong understanding of application support and database administration best practices. Skilled at working collaboratively across teams with excellent communication and problem-solving skills. Passionate about leveraging technology to drive business value and client satisfaction. Qualification : Master of Engineering, B.E., B.Tech, B.Sc

Job Title: Associate IT Engineer Location: Bangalore North, Karnataka, India Job Type: Full-Time Experience Required: 2 3 Years Industry: Entertainment / Mobile Gaming About Us: We are one of India s most dynamic and fast-growing mobile gaming companies. Since our founding in 2014, we ve been building chart-topping games for a global audience in partnership with Modern Times Group (MTG). Our mission is to create simple, impactful casual gaming experiences at massive scale. Our portfolio includes globally popular titles such as Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary: We re looking for a motivated Associate IT Engineer to support our growing technology infrastructure. In this role, you ll take ownership of IT operations, endpoint and access management, IT security, cloud platform administration, and day-to-day support tasks ensuring our teams have seamless and secure access to the tools they need. Key Responsibilities: System & Endpoint Management Manage MDM solutions (e.g., Intune, Jamf, JumpCloud, ManageEngine). Automate device provisioning and security configuration processes. Oversee IT asset lifecycle (endpoints, peripherals, and licenses). Identity & Access Management Manage IAM for SaaS tools (e.g., GitHub, Slack, AWS/GCP, Zoom, Apple Store Connect, Google Play). Implement and maintain SSO/SAML integrations for internal tools and dashboards. Security & Compliance Monitor and enhance endpoint and network security (e.g., antivirus, encryption, OS patching). Implement cybersecurity best practices and incident response playbooks. Liaise with internal/external auditors and lead audit compliance processes. IT Support & Operations Provide L1/L2 support for internal IT issues. Monitor infrastructure health and performance via appropriate tools. Maintain technical documentation on Confluence. Support software license deployment and version upgrades with cost optimization. Skills & Requirements: 2 3 years of hands-on IT experience in a similar role. Strong working knowledge of MDM platforms and endpoint security tools. Familiarity with access control and SSO tools. Proficient in managing SaaS environments and troubleshooting desktop hardware/software. Strong grasp of networking fundamentals and cybersecurity principles. Excellent problem-solving skills and stakeholder communication. Experience with infrastructure monitoring tools is a plus. Exposure to cloud platforms (AWS/GCP) preferred. What We Offer: A high-energy, collaborative work culture. Opportunity to work in a fast-scaling, tech-first gaming company. Access to the latest technologies and tools in IT & infrastructure. A chance to shape secure systems used by a globally recognized mobile gaming company.

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Data Architect Bangalore, India Location: Bangalore (Bengaluru) Experience: 10 to 15 Years Industry: IT & Data Systems Job Summary: We are seeking an experienced Data Architect with a strong background in designing and implementing enterprise-scale data solutions. The ideal candidate will have expertise in building data lakes, warehouses, and pipelines, with deep knowledge of cloud platforms, data management, and industry best practices. Key Responsibilities: Design, develop, and maintain complex data architectures including data lakes, data warehouses, data marts, and efficient schema design Build and optimize scalable data pipelines for extraction, transformation, and loading (ETL/ELT) processes Apply Agile methodologies in project delivery and collaborate within cross-functional teams Perform data profiling, cleansing, conversion, and ensure high-quality data management for both structured and unstructured data Implement CI/CD and Infrastructure as Code (IaC) practices using tools like GitHub, Jenkins, CloudFormation, and Azure Resource Manager Manage database systems and tools such as PostgreSQL, Oracle, Snowflake, Teradata, MongoDB, Hadoop, and others Utilize data modeling tools like Erwin, Power Designer, and Toad for effective data architecture design Leverage cloud platforms including AWS and Microsoft Azure, with hands-on experience in services like AWS Glue, DMS, Lambda, Azure Data Factory, Synapse, and Data Lake Storage Work with programming and scripting languages including SQL, PL/SQL, Python, Spark, YAML, and JSON Use containerization and automation tools such as Docker, Ansible, and NodeJS for efficient deployment Ensure compliance with cybersecurity principles and frameworks such as NIST Lead data governance initiatives and enforce best practices in data quality and security Preferred Qualifications: ITIL certification and experience with Agile methodology Knowledge of code review and version control best practices, especially in GitHub Familiarity with data science tools and AI/ML frameworks like R, Keras, or TensorFlow Experience with natural language processing (NLP) and machine learning concepts Background in regulated industries, with pharma manufacturing experience highly preferred Exposure to multi-site, global IT projects and manufacturing operations Lead innovative data architecture projects within a dynamic and fast-paced environment Work with cutting-edge cloud technologies and big data ecosystems Collaborate with global teams on impactful enterprise solutions Access to professional growth opportunities in data governance, AI, and cloud technologies

Senior IT Operations Engineer Location: Bengaluru (Rathi Legacy, Rohan Tech Park, Hoodi) Team: Staff Finance Employment: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader advancing industrial digital transformation through AI and data with flagship products like Cognite Atlas AI and Cognite Data Fusion. We are recognized as innovators and partners of choice in sectors including Oil & Gas, Chemicals, Pharma, and Manufacturing. Role Overview Join Cognite s Global IT Operations team in Bengaluru, where you will design, deploy, and maintain cloud infrastructure and IT systems critical to business operations. Your role will encompass managing Azure and SaaS platforms, automating processes, troubleshooting complex issues, and collaborating with teams to enable seamless IT services. Key Responsibilities Architect and manage cloud infrastructure solutions across Microsoft Azure, Google Workspace, and Atlassian tools. Handle IAM, user provisioning, and SaaS management with in-depth expertise in Microsoft Intune, Jamf Pro, and security tools. Develop automation using Terraform, PowerShell, Python, and manage CI/CD pipelines with GitHub. Provide hands-on support including access management, technical troubleshooting, and resolving issues across diverse SaaS platforms (Azure, GWS, Atlassian, Slack). Document IT processes and collaborate with internal teams to enhance IT operations. Your Profile 5 8 years experience in IT Cloud Infrastructure and IT Operations. Strong expertise in Microsoft EntraID, Intune, Azure, Google Workspace, and Atlassian products (Jira, Confluence). Proficient in scripting and automation with PowerShell, Python, Terraform, and GitHub version control. Experience with ITSM tools, preferably Jira Service Management. Bachelor s or Master s degree in IT or related field. Collaborative, service-minded, and patient with problem-solving and troubleshooting. Comfortable working with Windows and macOS environments, and security tools like Microsoft Defender and Jamf Protect. Diverse global team with 70+ nationalities and strong DEI focus. Modern, vibrant office environment in Bengaluru with hybrid work flexibility. Flat organization providing direct access to decision-makers. Work on innovative projects impacting major industries worldwide. Engage in an active community and partner ecosystem. Qualification : Bachelors or Masters degree in IT or related field.

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Role: System Administrator Experience Required: Minimum of 4+ years of relevant experience Location: Bangalore Notice Period: Open Preferably Immediate Joiners Employment Type: Full-Time About Aezion: Aezion is a forward-thinking technology solutions provider, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. As a trusted digital engineering partner in the USA, we are committed to exceeding client expectations by delivering results that transform clients into long-term partners. Our promise: We get it right or make it right. At Aezion, we believe that work is more than just a job it s a ministry that reflects our values. We are dedicated to delivering excellence throughout the entire project lifecycle, from design and development to hosting, maintenance, and support. Our Culture: Aezion is a mission-driven company with a purpose rooted in service: Love others like Christ. Guided by our core values Love, Dependability, Humility, Diversity, Speed, and Innovation we aim to provide exceptional service. Our 200+ dedicated employees work together to turn our customers into lifelong partners, fueling their success through a commitment to excellence. Role Overview: As a System Administrator at Aezion, you will be pivotal in designing, implementing, and maintaining our IT infrastructure. You will ensure the reliability, scalability, and security of systems, while also optimizing performance and minimizing downtime. This role requires you to collaborate with cross-functional teams to develop infrastructure solutions that align with the business s strategic goals. Key Responsibilities: Provide day-to-day technical support for desktops, laptops, and servers, ensuring minimal downtime for end-users. Troubleshoot and resolve hardware, software, and network-related issues across the organization. Install, configure, and maintain both Windows and Linux operating systems. Manage user accounts, permissions, and security settings within Active Directory and other identity management systems. Deploy, configure, and maintain enterprise applications, antivirus solutions, and other security tools. Support and troubleshoot peripheral devices such as printers, scanners, and mobile devices. Assist with network connectivity issues, including Wi-Fi, LAN, and VPN configurations. Perform regular system updates, patch management, and ensure compliance with security protocols. Document technical procedures, troubleshooting solutions, and best practices for internal use and knowledge sharing. Provide training and support to users regarding IT policies, security, and best practices. Required Skills and Experience: Proven experience with Windows & Linux desktop and server environments. Strong troubleshooting skills for hardware, software, and network issues. Familiarity with Active Directory, Group Policy, and user management processes. Knowledge of IT security best practices, including antivirus solutions and endpoint protection. Expertise in software installation, driver configurations, and system updates. Experience with remote desktop support tools. Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and VPN. Proficiency in supporting Office 365, email clients, and enterprise-level applications. Excellent customer service and communication skills for providing end-user support. IT certifications such as CompTIA A+, Microsoft Certified (MCP, MCSA), or ITIL are highly desirable.

Location: Bengaluru Designation: Assistant Manager Entity: Deloitte Unleash Your Potential with Deloitte India's impact on the global economy has skyrocketed, and at Deloitte, we offer you an opportunity to unlock your potential by working alongside leaders and organizations that are shaping the future, both in the region and beyond. At Deloitte, we celebrate the whole you. Join us, and you ll be part of a team driven to make an impact that matters by collaborating, innovating, and growing together. About the Team The Technology & Transformation team is about more than just numbers. It s about building upon past achievements, addressing current challenges, and laying the foundation for future success. At Deloitte, we help organizations navigate change, ensuring they stay ahead of the curve. Learn more about the Technology & Transformation Practice. Your Role and Responsibilities As an Assistant Manager (AM) in our Cyber Team, you'll play a key role in building and maintaining positive relationships with both internal teams and clients. Your main goal will be to exceed client expectations and ensure their security and privacy needs are met. Key responsibilities include: Security and Privacy Expertise: Apply knowledge in security and privacy domains such as governance, risk management, compliance, access control, security architecture, incident response, disaster recovery, business continuity, data protection, etc. Industry Standards: Leverage frameworks and standards such as PCI-DSS, ISO/IEC 27001, ISO/IEC 17799, COBIT, ITIL, and others. Risk Management: Demonstrate a deep understanding of security controls and risk management processes. Certifications: Preferably hold certifications like CEH, CISSP, CISA, ISO 27001, ISO 22301, or equivalent. Information Security Management: Assist in ISO 27001-based Information Security Management System (ISMS) implementation and maintenance. Assessing and Improving Security Posture: Evaluate client information security posture, identify risks, and develop solutions to close gaps. Information Security Controls: Review and implement security controls across various areas such as change management, incident management, access management, antivirus management, physical security, etc. Data Privacy: Advise clients on data privacy and information security topics like data leakage prevention and identity management. Client Guidance: Serve as a subject matter expert in security and privacy, supporting clients in developing frameworks and implementing solutions. Audits & Reviews: Conduct information systems audits covering IT infrastructure and advise on best practices for data protection. Desired Qualifications Educational Background: Degree in IT, Computer Science, or related fields. Certifications: PCI-DSS, ISO 27001, ISO 31000, ISO 22301, CISA, ITIL, or equivalent certifications preferred. Other Certifications: CISSP, CEH, GSEC, GCIH, LPT, CCSK, etc. are a plus. Location and Work Style Base Location: Bengaluru Travel: This role involves occasional or frequent travel to client locations. Hybrid Work: Deloitte s default work style is hybrid, tailored to the needs of each domain. Key Expectations for the AM Role As an Assistant Manager at Deloitte, you ll be expected to embrace and live our purpose. You should challenge yourself to identify key issues that matter to clients, your team, and society. Specifically, we expect our AMs to: Inspire and Lead: Lead with integrity, inclusivity, and motivation. Create Purpose: Help shape a vision and purpose that drives positive change. Be Agile: Deliver high-quality results through collaboration and teamwork. Build Diverse Capabilities: Develop and support future capabilities within the team. Influence & Persuade: Ability to influence stakeholders and drive decisions. Collaborate for Solutions: Work together to create new solutions for clients. Drive Value: Leverage business acumen to deliver client value. Expand Business: Spot and leverage new business opportunities. Analytical Thinking: Use data and analytics to inform decisions and recommend impactful solutions. Communication: Effectively communicate and structure ideas for win-win outcomes. Engagement Management: Manage engagements to ensure timely execution and quality results. Adapt to Change: Respond resiliently to changing environments and needs. Manage Quality & Risk: Ensure high-quality results while mitigating risks. Strategic Problem Solving: Apply strategic thinking to solve complex business challenges. Tech Savvy: Use ethical technology practices to create high-impact solutions. Empathy & Inclusion: Foster a safe, inclusive environment where everyone is valued. Growth at Deloitte Connect for Impact: Work alongside exceptional professionals solving complex global issues and making a positive impact on the community, society, and the planet. Empower to Lead: Regardless of your career level, you ll have opportunities to inspire, support, and grow both professionally and personally. Inclusion for All: We value diversity and inclusivity in everything we do. At Deloitte, we are committed to creating a culture where everyone feels respected, valued, and empowered. Drive Your Career: You have the autonomy to shape your career path. With global mobility, cross-business opportunities, and continuous upskilling, you can chart a fulfilling career journey. A Culture of Wellbeing At Deloitte, we prioritize your 360-degree wellbeing. Our workspaces and initiatives cater to your unique needs, including flexibility, accessibility, safety, and support for caregiving. Join us for a workplace where you can thrive. Your Next Step: Unleash Your Potential at Deloitte! Qualification : Degree in IT, Computer Science, or related fields.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards not to mention various social and recreational activities, all of which are location specific. Job Description: Lead Engineer, Infrastructure and Security The Lead Engineer will take the lead in resolving complex Security Tooling issues and managing escalations to the CCI team and vendors. This position will then plan and work to remediate any misconfigurations to align with Stryker standards that protect while ensuring overall stability. To do this, they will work across multiple teams and functions to help determine issues and use multiple technology platforms to discover issues. Individuals in this position have a broad understanding of key technologies, but a focus on our key toolsets and typically enterprise operating systems. What You Will Do: Provide security support for IT and Security operations and support infrastructure improvements. Provide leadership, vision, and a strong understanding of typical infrastructure platforms and general security principles. Anticipate and recommend changes to processes and documentation that help meet organizational goals and exceed industry best practices and requirements to ensure the security of Stryker assets. Consolidate progress reports and present them in meaningful ways to demonstrate progress to Stryker leadership. Adapt to ever-changing situations by finding more efficient methods to solve problems and train staff on best practices for deploying and managing security software and configurations. Help align security solutions with business strategies, working primarily with line management and IT Business Partners to ensure business security deliverables are aligned with Stryker s global strategy and intervene when appropriate. Improve communications and relations, ensuring the integration of security in technology programs and services across Stryker. Drive adherence to security policies, security programs, and plans; and integrate and coordinate execution of security policies. Implement automation to improve process efficiency and the security tooling compliance state. What You Will Need: Required Qualifications: Minimum Bachelor s Degree in Computer Science or related field. 7 to 10 years of IT Engineering/Operations experience. Strong knowledge of common Datacenter operating systems (MSFT, RHEL). Hands-on experience with Networking, Security Tooling, and Troubleshooting. Strong knowledge of Microsoft Office, specifically Excel for Data Analysis. Preferred Qualifications: Experience with Linux Operating System. Experience with Vendor Management and Project Management. ITIL Foundation and CompTIA Security+ certification is a plus. Health Benefits: Medical and prescription drug insurance Dental insurance Vision insurance Critical illness insurance Accident insurance Hospital indemnity insurance Personalized healthcare support, wellbeing program, and tobacco cessation program Financial Benefits: Health Savings Account (HSA) Flexible Spending Accounts (FSAs) 401(k) plan Employee Stock Purchase Plan (ESPP) Basic life and AD&D insurance Short-term disability insurance About Stryker: Stryker offers innovative products and services in MedSurg, Neurotechnology, and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of their job may be required to obtain various vaccinations as an essential function of their role. Qualification : Minimum Bachelors Degree in Computer Science or related field.

Project Manager IT Infrastructure/Cybersecurity Responsibilities: Lead requirements gathering and high-level scoping for projects. Manage resource requisition to ensure the right skill sets are assigned to the project. Estimate, plan, and schedule project tasks to ensure timely delivery. Submit a clear statement of work (SOW) along with project plans, including cost and schedule estimates, for customer approval. Monitor and track project schedules and budgets, ensuring adherence to project goals. Regularly update project schedules and budgets to reflect changes or progress. Provide comprehensive project reporting and maintain the project database. Manage stakeholders and provide regular project updates. Interact with customers to manage expectations and deliverables. Ensure the management of project SLAs with customers is maintained throughout the project lifecycle. Create differentiated, value-driven project delivery strategies for customers. Requirements: Experience in managing IT Infrastructure and Cybersecurity projects. Strong knowledge in preparing and developing project schedules, estimations, establishing measures, milestones, and tracking progress. Exposure to data center migration/consolidation, transition, infrastructure deployment, and management. Proven experience in managing projects through risk management, quality management, issue/problem management, and scope change management processes. Certifications such as PMP, PgMP, PRINCE2, CAPM, ITIL, Six Sigma, and proficiency in MS Project are preferred. Strong communication, presentation, and leadership skills. Ability to manage remote project teams across different geographies. Experience with offshore delivery models. Preferred technical experience in Unix, Wintel, End-user desktop environments, and Networks. Proficient in project management tools like MS Project and in managing related processes. Minimum of 5 years of experience in Project Management.

Job Title: Infra Tech Support Practitioner Location: Bengaluru Educational Qualification: 15 years of full-time education Experience Required: Minimum 3 Years Role Overview As an Infra Tech Support Practitioner, you will be responsible for technical support, maintenance, and troubleshooting of production and development systems. This role involves working with various platforms, networks, and operating systems, providing L1 and L2-level troubleshooting, and ensuring seamless system operations. You will support and implement technology at the OS level across servers and networks while ensuring adherence to defined operational models and processes. Key Responsibilities Technical Support & Troubleshooting Provide ongoing technical support and maintenance for production and development systems. Troubleshoot Cloud Unified Communication Operations and related server/network issues. Perform L1 and L2 (basic and intermediate) troubleshooting to resolve technical challenges. Ensure timely resolution of technical issues to maintain business continuity. Infrastructure & Operations Management Manage hardware/software support across different platforms. Implement technology solutions at the OS level for various vendors/brands. Collaborate with cross-functional teams to diagnose and resolve system/software problems. Documentation & Knowledge Sharing Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Participate actively in team discussions and contribute solutions to technical challenges. Continuous Learning & Best Practices Stay updated on industry trends, best practices, and emerging technologies. Apply knowledge of the ITIL framework for effective service management. Must-Have Skills: Proficiency in Cloud Unified Communication Operations. Strong understanding of network protocols and communication technologies. Experience in troubleshooting and resolving technical issues efficiently. Knowledge of server and network hardware components. Good-to-Have Skills: Familiarity with the ITIL framework for service management. Work Environment & Expectations Independently perform tasks and become an SME (Subject Matter Expert). Contribute to problem-solving and innovative solutions in team discussions. Ensure smooth infrastructure operations and technical issue resolution. Engage in continuous learning and stay updated on industry best practices. Work on cutting-edge cloud and network technologies. Collaborate with top professionals in a global environment. Enhance your skills and grow in a challenging, fast-paced role.

Overview: The Service Management Team at RTX is working on a high-profile enterprise-wide project to move their ServiceNow platform into a consolidated, singular solution. This project recently went live and is transitioning from the hyper-care phase into defect handling and QA work. The Senior ServiceNow Developer will be integral to the ongoing success of this consolidation, supporting development, integrations, testing, and further enhancements. Primary Responsibilities: Solution Development & Integration: Develop solutions in the RTX ServiceNow platform, focusing on modules, workflows, and integration possibilities based on business requirements. Implement and maintain custom applications within ServiceNow, ensuring seamless integration with other enterprise applications. Business Process Analysis & Improvement: Review and understand client-specific processes, identify areas for improvement, and design solutions that improve results, processes, and data to meet stakeholder expectations. Development & Testing: Design, prototype, implement, test, and deploy business rules, client scripts, UI pages, actions, policies, scheduled jobs, import sets, transform maps, ACLs, and notifications. Perform end-to-end development across all ServiceNow modules, ensuring functionality aligns with business goals and best practices. Handle migration activities (Dev to QA, QA to Prod) and coordinate ServiceNow upgrades and service pack installations. Documentation & Reporting: Develop necessary technical and project documentation, including project plans, technical designs, developer notes, and user manuals. Collaboration: Work with stakeholders to understand business needs and provide technical expertise to ensure ServiceNow meets organizational requirements. Collaborate with cross-functional teams to coordinate testing and deployment schedules. Requirements: Experience: 5+ years of experience as a Senior ServiceNow Developer, including experience with ServiceNow consolidations in large enterprise environments. Extensive experience with JavaScript, JQuery, Prototype, and Jelly scripting within ServiceNow. Proficiency with web technologies, including APIs, CSS, XML, HTML, and Webservices. Technical Knowledge: Strong understanding of ITIL practices and how they provide value through service lifecycle management. Hands-on experience with the SDLC (Software Development Life Cycle), including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment. Nice to Have: Certifications: Certified ServiceNow Administrator. ServiceNow Developer Certification. ITIL Certification. Additional Skills: Hands-on experience with Flow Designer and Service Catalog Development. Key Competencies: Problem Solving & Innovation: Ability to troubleshoot issues, develop innovative solutions, and implement custom features to meet complex business requirements. Communication Skills: Strong written and verbal communication skills to collaborate with cross-functional teams and document technical solutions. Adaptability & Continuous Learning: Demonstrates a commitment to learning and staying updated on the latest ServiceNow developments and industry best practices. RTX & ServiceNow Project Details: This enterprise-wide project focuses on consolidating various instances of ServiceNow into a singular platform, allowing RTX to streamline their Service Management processes. The successful candidate will be a key player in helping transition from the hyper-care phase and ensuring the platform evolves to meet ongoing business needs.

About this Opportunity: Ericsson is seeking a Domain Support Specialist to join our Automated Operations team. This pivotal role will involve managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks to ensure the efficient activation, configuration, and testing of services and resources. If you're passionate about ensuring the availability and performance of services for customers and thrive in a dynamic and interactive environment, this role is for you! What You Will Do: Citrix Technology Expertise: Minimum of 4 years of experience in Citrix technology domain, with strong hands-on experience in Citrix Virtual Apps and Desktop 7.x environment. Citrix deployment expertise, including Security & Management, and proficiency in tools such as FSLogix, Citrix UPM, and WEM. Performance Tuning & Optimization: Work with the Infrastructure team to coordinate updates and patches, focusing on Citrix Session optimization and performance tuning. Implement Best Practices and optimization techniques across Citrix infrastructure, including Storefront, DDCs, MCS, and PVS. Monitoring & Issue Management: Proficient in granular monitoring of Citrix infrastructure and identifying potential issues proactively. Technical implementation skills in creating golden images (manual/automated builds) and vDisk sealing processes. Citrix Scripting & Automation: Citrix PowerShell scripting knowledge for administering tasks such as session management, application property management, and VDI power management. Tools Knowledge: Experience with Citrix NetScaler, Citrix ADM, and Citrix Director for user session management and reporting. Knowledge of Citrix ShareFile and MDM solutions. The Skills You Bring: Incident & Problem Management: Prioritize and manage major incidents based on business impact, ensuring effective resolution and client satisfaction. Ability to analyze, research, and collaborate on external systems integration to meet customer and business requirements. Technical Leadership & Collaboration: Provide and receive technical direction to ensure deadlines are met, and contribute to team efforts by accomplishing related tasks as needed. Proficient in working within a high availability environment, with a focus on security and process adherence (e.g., ITIL). Autonomous & Creative Work Style: Ambitious and self-driven, with a proven ability to manage time effectively and meet targets/goals. Adaptable and intuitive, managing change with ease while maintaining a creative approach to tasks. Up-to-date Technical Knowledge: Stay updated with the latest technologies by attending workshops and reviewing relevant publications to continually enhance expertise. Why Join Ericsson? At Ericsson, you'll have the opportunity to push the boundaries of what's possible, building innovative solutions to tackle some of the world's most challenging problems. You'll work alongside a team of diverse innovators committed to going beyond the status quo. Here, you'll be challenged, but you'll never be alone collaborating with colleagues who share your passion for innovation and excellence. Ready to take your career to the next level at Ericsson? Apply today and be part of our journey to redefine the future of telecommunications!

The Technical Support Manager will lead a team of dedicated support professionals to deliver exceptional customer experiences for our global enterprise clients. This role requires strategic oversight, a focus on continuous improvement, and the ability to drive operational excellence. You will be pivotal in shaping a customer-centric support culture while managing escalations and ensuring compliance with SLAs (Service Level Agreements). Key Responsibilities: Customer Experience & Satisfaction: Deliver Remarkable Customer Experiences by championing a customer-first approach in all support activities. Address Customer Dissatisfaction: Engage directly with customers to identify issues and implement corrective measures. Proactive Escalation Management: Handle critical customer issues with urgency, engaging relevant expertise and communicating progress effectively to internal and external stakeholders. Foster a Collaborative Environment: Ensure seamless interaction among support teams, engineering/development, and service managers, ensuring timely and clear updates on issue status and action plans. Operational Excellence: Drive Operational Metrics: Monitor and improve operational metrics such as CSAT, backlog management, TTR (Time to Resolution), and quality scores. Automation & Process Optimization: Identify opportunities for automation and process enhancements to improve service delivery and efficiency. Ensure Compliance: Build and maintain processes that ensure consistency, compliance, and quality across all support interactions. Continuous Improvement Initiatives: Lead and participate in initiatives aimed at enhancing service quality, team performance, and customer satisfaction. Leadership & Team Development: Hire & Retain Top Talent: Attract and retain high-performing support professionals, ensuring the team remains motivated and equipped to handle complex customer issues. Develop Talent Aligned with Business Objectives: Provide coaching, mentoring, and professional development opportunities that align with individual and organizational goals. Promote a High-Performance Culture: Foster an open, innovative, and inclusive environment that encourages diversity, new ideas, and team collaboration. Set High Performance Standards: Lead by example, setting high standards and holding team members accountable to achieve results. Strategic & Analytical Insights: Analyze Support Metrics: Use data-driven insights to identify trends, recurring issues, and areas for process or service improvement. Make Bold, Informed Decisions: Demonstrate ownership by making timely, thoughtful decisions that balance customer needs with operational requirements. Understand Support Offerings & Business Acumen: Deeply understand the support offerings and their strategic value, aligning team efforts with broader business goals. Qualifications & Experience: Must-Have: Bachelor s Degree in Computer Science, Information Technology, or related field. 12+ Years of Experience in technical customer support, with a minimum of 5 years in a leadership or management role. Proven Understanding of 24x7 technical support operations, especially in a global context, supporting enterprise customers. Excellent Communication Skills: Ability to communicate clearly, effectively, and adapt based on audience needs. Demonstrated Ability to hire, retain, and coach high-performing support professionals. Strong Escalation Management Skills: Proven experience managing escalations with internal and external stakeholders. Analytical & Problem-Solving Mindset: Ability to analyze support data, derive insights, and make informed decisions. Customer-Centric Approach: Ability to instill a customer-first culture organically within the team. Business Acumen: Strong understanding of support offerings, operational effectiveness, and their impact on business outcomes. Good to Have: ITIL Certification: Knowledge of ITIL best practices for service management. Experience in Managing Network Security TAC: Familiarity with network security issues and solutions. Network Security Certifications: Certifications like CISSP, CISM, etc., to strengthen technical leadership. SASE Experience: Exposure to Secure Access Service Edge (SASE) environments and related support requirements. Performance Objectives: Achieve and maintain high performance in operations metrics such as CSAT, backlog management, and quality scores. Efficiently manage escalations and drive quick resolutions. Foster Employee Engagement & Growth: Develop strategies to enhance team morale and facilitate career growth. Drive automation efforts to improve response times and service quality. Ensure high levels of customer management and satisfaction, with measurable improvements in feedback scores. What You'll Bring: Customer Advocacy: Be the voice of the customer within the organization, ensuring their needs are understood and met. Exceptional Communication: Clear, concise communication skills, both written and verbal, adaptable to various stakeholders. People Leadership: Proven experience in managing, motivating, and developing support teams. Ownership & Problem Solving: Proactive approach to solving challenges, taking ownership of outcomes. Quality Focus: Consistent effort to deliver high-quality outputs across all interactions. Embrace Diversity & Innovation: Encourage a culture of diversity, inclusion, and innovative thinking. First 30 Days: Learn about the company, products, and support processes comprehensively. Understand TAC processes and metrics end-to-end to align with the company s objectives and strategies. What s in It for You? Opportunity to grow and lead in a fast-paced, performance-oriented environment. Be part of a global, innovative SD-WAN leader recognized for its best practices and inclusive culture. Career Growth & Learning: Embrace continuous learning and career development. Qualification : Bachelors Degree in Computer Science, Information Technology, or related field

Role Overview: As an Application Tech Support Practitioner, you will serve as the primary interface between clients and the systems or applications they use. Your role is crucial in ensuring the smooth operation of world-class systems by using your excellent communication skills and deep product knowledge to address client issues. You will be responsible for diagnosing problems, formulating solutions, and maintaining a high level of customer satisfaction. Key Responsibilities: Build and maintain a strong knowledge base to support the team and clients effectively. Actively participate in problem-solving discussions to address complex issues. Provide timely and effective resolutions to client problems and technical inquiries. Ensure a high level of customer satisfaction by delivering excellent service and support. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Identify priority issues and escalate them to appropriate teams for quick resolution. Contribute to the development, refinement, and improvement of support processes. Continuously update and expand your product knowledge to stay current with evolving technologies and industry trends. Required Skills: Must-Have: Expertise in Service Desk Quality Management. Strong understanding of ITIL framework and incident management processes. Proficient in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills to interact with clients and teams. Desirable Skills: Familiarity with IT service management tools such as ServiceNow or Remedy. Qualifications & Experience: 0-2 years of experience in Service Desk Quality Management or a similar role. 15 years of full-time formal education (equivalent to a bachelor s degree or higher). Additional Information: This position is based in Bengaluru. A commitment to quality and a customer-centric mindset are essential for success in this role.