Itom Jobs in Ahmedabad

ServiceNow Developer ITSM | Full-Time | Ahmedabad, Gujarat Location: Ahmedabad, Gujarat Job Type: Full-Time Experience: 3 to 6 years (including 2+ years of hands-on ServiceNow development) Industry: Information Technology / IT Services Functional Area: ITSM, Application Development Work Schedule: Flexible working hours Job Summary We are hiring an experienced ServiceNow Developer in Ahmedabad to join our growing IT team. This technical role is responsible for the configuration, customization, and ongoing development of the ServiceNow platform, supporting IT Service Management (ITSM) and other business processes in alignment with ITIL best practices. The ideal candidate will bring deep technical knowledge and hands-on experience in building scalable ServiceNow solutions. Key Responsibilities Analyze, define, and document business and system requirements for workflows, integrations, user interfaces, and automation. Configure and customize the ServiceNow platform, including workflows, business rules, client scripts, ACLs, UI policies, and UI actions. Develop and maintain ServiceNow integrations with internal and third-party systems via REST, SOAP, and other methods. Design and implement automated workflows to streamline business processes and improve efficiency. Maintain and manipulate data within the ServiceNow CMDB, incident, change, and other modules. Work closely with cross-functional teams to understand user requirements and deliver scalable solutions. Participate in ServiceNow upgrades, patching, and platform maintenance tasks. Required Skills and Qualifications 3 6 years of overall IT experience, with 2 4 years specifically in ServiceNow development. Strong understanding of ITSM processes and practical experience in ServiceNow implementations. Experience working on enterprise-level applications with multi-functional modules. Proficiency in JavaScript, ServiceNow scripting, UI policies, and data policies. Experience integrating ServiceNow with other tools and platforms. Solid grasp of ITIL v3 concepts, particularly in operational support and analysis. Excellent problem-solving skills, attention to detail, and ability to work independently. Preferred / Nice to Have Experience with ServiceNow Service Portal development for creating customized user experiences. Knowledge of front-end technologies such as AngularJS, Bootstrap, CSS, and HTML. Experience building widgets and custom portal components in ServiceNow. ServiceNow certifications (e.g., CSA, CAD, CIS) are a strong plus. Prior experience in agile development environments. Opportunity to work on cutting-edge ServiceNow implementations. Collaborative work culture with flexible working hours. Exposure to enterprise ITSM, automation, and cloud platforms. Continuous learning and certification opportunities. Apply now to grow your career as a ServiceNow Developer in a dynamic, fast-paced IT environment in Ahmedabad!

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Position: DGM / AGM Senior Analyst CEO Office Location: Ahmedabad Department: CEO Office / Strategy & Planning Experience Required: 12 14 Years Industry Preference: Real Estate or Infrastructure Role Overview: We are seeking a dynamic and highly analytical Senior Analyst (DGM/AGM Level) to join the CEO Office. This role will support high-impact decision-making through data-driven insights, financial modelling, and strategic planning. The ideal candidate will bring a strong background in business analytics, financial acumen, and stakeholder coordination, preferably with prior experience in real estate or infrastructure sectors. Key Responsibilities: Strategic Analysis & Business Planning Build and analyse comprehensive business and financial models to support investment decisions and long-term strategic planning. Provide actionable insights through post-project financial analysis, including cost optimization, revenue tracking, and ROI assessments. Track and report on key business metrics and performance indicators. Market Intelligence & Industry Research Stay updated with real estate industry trends, regulatory developments, and competitor analysis. Conduct research and gather relevant market intelligence to support executive decision-making. CEO Office Operations & Stakeholder Coordination Schedule and organize high-level meetings; prepare Minutes of Meeting (MoMs) and ensure timely follow-up on action items. Collaborate with internal departments and senior leadership to maintain task alignment using tools such as Microsoft Planner and MIS trackers. NFA (Note for Approval) Management Handle NFA approvals, including pre-assessment of financial and qualitative aspects of proposals. Ensure all proposals meet internal compliance and financial benchmarks before submission. MIS & Reporting Work closely with the CEO to create, manage, and monitor department-level MIS trackers. Conduct regular analysis to identify discrepancies or areas of concern, ensuring accurate and timely reporting. Qualifications: Education: Mandatory: BE/B.Tech in Civil or Mechanical Engineering from Premier Institutes Preferred: MBA in Finance or Strategy Certifications: Relevant certifications in financial modelling, business analytics, or project management are a plus. Required Skills: Technical Skills: Advanced proficiency in MS Excel, Microsoft Planner, PowerPoint, and other relevant analytical tools. Strong financial and business acumen with the ability to build and evaluate complex financial models. Knowledge of Standard Operating Procedures (SOPs) in the real estate or infrastructure domain. Behavioural Skills: Excellent written and verbal communication. Strong interpersonal and stakeholder management skills. High attention to detail, with a focus on accuracy and quality. Proactive problem-solver with a structured and analytical mindset. Why Join Us: This is an exciting opportunity to be part of a strategic team at Adani, working directly with the CEO on high-impact projects like Airport City-Side Development. You ll have the platform to shape critical decisions, influence operations at the highest levels, and grow in a fast-paced, dynamic environment. Qualification : BE/B.Tech in Civil or Mechanical Engineering from Premier Institutes

Project Coordinator Location: Ahmedabad Experience: 1-3 Years Qualification: Graduate / Diploma in any relevant field Employment Type: Full-Time Role Objective: To support the project team by maintaining schedules, facilitating communication among stakeholders, and ensuring timely progress of architectural and design projects. Key Responsibilities: Assist in maintaining project schedules, tracking tasks, and coordinating activities across teams. Facilitate smooth communication between architects, designers, clients, and other stakeholders. Prepare and share weekly client updates and monthly project status reports. Document meeting discussions, track action items, and update project timelines accordingly. Identify and raise flags for potential delays or coordination gaps to ensure proactive resolution. Core Competencies: Strong organizational and multitasking skills. Good written and verbal communication skills. Detail-oriented with ability to track multiple project elements simultaneously. Ability to collaborate effectively across teams and client groups. Basic understanding of architectural or design project workflows is a plus. Qualification : Graduate / Diploma in any relevant field

Job Title: Project Coordinator Location: Ahmedabad, Gujarat Job Type: Full-Time Job Overview: We are looking for a detail-oriented and experienced Project Coordinator to join our dynamic software development team in Ahmedabad. The ideal candidate will ensure smooth project execution by maintaining plans, schedules, and budgets, coordinating with stakeholders, and facilitating effective communication across teams. Key Responsibilities: Project Planning and Monitoring: Maintain and track project plans, timelines, work hours, and budgets. Develop and implement project strategies aligned with organizational objectives. Create and manage project calendars to meet deadlines and milestones. Identify risks and issues early and recommend effective solutions. Stakeholder Collaboration: Organize and participate actively in stakeholder meetings. Document and communicate meeting outcomes, actions, and decisions. Manage stakeholder expectations and guide discussions towards optimal solutions. Lead meetings when necessary and distribute minutes promptly. Communication and Documentation: Prepare presentations and project materials for meetings. Maintain thorough and up-to-date project documentation. Follow up on action items to ensure timely completion. Project Execution and Quality Assurance: Monitor progress to ensure deadlines are met and deliverables meet quality standards. Support project teams with assigned tasks as needed. Adjust project plans in response to changes or emerging challenges. Ensure adherence to project management frameworks and best practices. Qualifications & Skills: Proven experience as a Project Coordinator or in a similar role within software development. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficient in project management tools and software. Ability to manage multiple stakeholders and facilitate teamwork. Detail-oriented with a proactive problem-solving attitude. Join our team in Ahmedabad and contribute to delivering successful software projects with effective coordination and communication!

Job Title: Business Analyst Team Lead Job Description We are seeking a skilled and proactive Business Analyst Team Lead to join our team. In this customer-facing role, the Business Analyst will be responsible for the clear documentation of project scopes, driving projects to successful completion, and continuously monitoring quality to ensure the successful delivery of eLearning and LMS platform solutions. The ideal candidate will possess a strong ability to communicate with clients, manage project timelines, and lead teams effectively. Key Responsibilities: Lead the successful delivery of projects by tracking progress, managing timelines, and communicating updates to clients. Analyze project objectives, collaborating with Subject Matter Experts (SMEs) to design customer-centric solutions. Oversee the quality of deliverables, tracking work items, and analyzing defect trends to maintain high-quality standards. Manage sprint planning and execution using JIRA, ensuring efficient project progression. Coordinate project deliveries with the technical team to ensure timely completion. Manage and guide the QA team, ensuring quality output and continuous improvement. Proactively identify potential project risks and develop mitigation strategies. Communicate and collaborate effectively with cross-functional teams, including design, technical, and sales teams. Create industry-specific case studies and white papers, demonstrating ROI through detailed analysis. Qualifications: Minimum of 5+ years of experience as a Business Analyst, with a proven track record in successfully delivering projects. Strong understanding of data-driven decision-making tools and techniques. In-depth knowledge of the Software Development Life Cycle (SDLC). Familiarity with pre-sales activities and documentation, such as BRD (Business Requirement Documents) and Scope documents. Solid experience in drafting and preparing documents like Feature Lists, Scope of Work (SOW), Functional Requirement Documents (FRD), and Software Requirement Specifications (SRS). Strong logical reasoning and aptitude skills. Exceptional written and verbal communication skills in English. Ability to clearly explain complex ideas to clients and internal teams. A positive, optimistic mindset with a willingness to learn new technologies. Highly motivated, proactive, and able to work under tight deadlines. Prior experience in a service-based company is highly desirable. If you are an enthusiastic, detail-oriented individual who thrives in a fast-paced environment, we would love to hear from you!

Requirements: 1 to 3 Years of experience in Node.js, MongoDB, and React.js Run Technical audits on websites. Help craft to-do lists for fixing items found on the technical audits and working with the tech team to get these resolve. Discover and evaluate organic competitors. Perform keyword research and build lists of targeted key phrases. Perform content research and curate. Compiling monthly report data on traffic rankings Strong foundational SEO understanding: On page, Off page, blog strategy, keyword research, content creation, content optimization, etc. Build effective Guest Posting, Content Marketing, guest blog outreach, etc. strategies. You have a strong knowledge of various ranking factors and search engine algorithms. Develop and implement social media marketing strategies to enhance brand awareness and drive engagement. Qualification: (if any particular needed): Bachelor / Master

Job Title: Customer Integration / API / EDI Analyst Role Overview: The role of Customer Integration / API / EDI Analyst is to support customers in integrating customer data systems with the ERP systems. This is done through supporting API integrations, configuring and maintaining customer/partner EDI communications, and providing other integration data as needed. The Customer Integration team works directly with customers, third-party integrators, and internal departments. Key Responsibilities Provide integration support for the Vendor s API, validating proper setup and use when applicable. Analyse, design, and develop customer EDI integrations; including communication setup, map editing, and business rule processes. Attend team meetings as an active participant providing input on current issues/tasks and feedback on completed items. Communicate effectively with team members, end users, and customers. Monitor for errors within EDI Package (ARCESB Integration or Manual EDI Process). Work with customers on data integrity issues. Document processes and process changes. Act as a liaison between internal customers and external customers, researching and providing answers to data questions. Escalate items to management or software developers as needed. Minimum Qualifications A.S. (Associate Science) in Information Technologies (2021 or earlier graduation), 2 years of experience with EDI data, or 2 years of SQL/Database experience. Understanding of database structure and ability to query database elements for research. Ability to work in both a team environment and independently. Time Management skills. Analytical skills, the ability to solve problems that may come up during a typical work day. Strong written and verbal communication skills. Strong interpersonal skills with end users, customers, and management. Ability to communicate IT terminology to someone who does not understand technical terms. Fluent in English. Preferred Qualifications Understanding of structured data such as XML/JSON. Understanding of Web Services/API s (SOAP/REST). Database fundamentals including querying and updating tables using SQL. EDI Translation Software Information. ARCESB B2B Integrator. Transaction Sets: 810 (Invoice), 846 (Inventory Advice), 850 (Purchase Order), 855 (Purchase Order ACK), 856 (Advance Ship Notice).

Job Title: Quality Assurance Engineer (Manual Testing) Position Overview: We are seeking a dedicated Quality Assurance Engineer to focus on manual testing of our client's software products. The primary responsibility will be to ensure that the software meets both development and business requirements, while also providing a user-friendly experience. The role involves conducting tests to validate new feature enhancements and performing regression testing for the overall application. The candidate should be comfortable making decisions independently and working effectively within a small, dynamic team where each contribution is valued. Primary Responsibilities Analyze requirements and acceptance criteria for new features and software enhancements. Configure the test environment to execute necessary test cases. Conduct review meetings to share test case statuses, discuss concerns and risk items, and ensure alignment with the team. Define, execute, and analyze test cases, collaborating with the team to validate acceptance criteria. Track defects and bugs using the client s defect tracking system, monitor resolution progress, and validate resolutions once completed. Effectively communicate with stakeholders, including QA Managers and Scrum Masters, both verbally and in writing. Work efficiently under pressure to meet deadlines and deliver quality results. Prioritize tasks and demonstrate flexibility in a fast-paced work environment. Manual Testing Deliverables Test plans and test cases. Comprehensive documentation and reporting of identified bugs. Test data for various test cases. Test scenarios and configurations. Required Experience Degree in Computer Software or related fields, or 5+ years of relevant work experience. 3+ years of experience in software testing, including functional and regression testing. Experience with Windows, iOS, and mobile apps testing. Experience with cross-browser testing and responsiveness testing. Familiarity with multiple operating systems such as Windows, OS X, iOS, and Android. Experience with software development lifecycle tools, such as Jira, DevOps Azure, and Zephyr (test case management). Experience in user acceptance testing and user experience testing. Experience with bug verification testing and tracking. Preferred Experience Knowledge of continuous integration (CI) and continuous delivery (CD) practices is a plus. Qualification : Degree in Computer Software or related fields

Inside Sales Representative Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | Work from Office Experience Required: 1 to 3 years Qualification: Any Graduate (IT/Computer Science background preferred) Salary: Based on experience and skills Notice Period: Immediate joiners preferred Job Overview We are hiring a motivated and customer-focused Inside Sales Representative to join our growing sales team in Ahmedabad. This role involves lead generation, value-based selling, and acting as a trusted advisor for clients interested in Microsoft Cloud solutions, including Office 365, SharePoint, Exchange, Windows Server, and virtualization technologies. The ideal candidate will have excellent communication skills, a consultative sales mindset, and a passion for building long-term client relationships. Key Responsibilities Generate qualified leads through cold calling, email campaigns, and proactive outreach to prospective clients. Promote and position Microsoft Cloud solutions such as Office 365, SharePoint, Microsoft Exchange, Windows Server, and virtualization technologies. Engage in value-based selling to identify customer needs and propose tailored solutions. Build and nurture relationships with customers and channel partners to foster long-term growth. Work closely with the sales and technical teams to align on customer requirements and solution strategies. Maintain accurate lead data, activity tracking, and follow-ups in the CRM system. Achieve or exceed monthly lead generation and conversion targets. Stay updated on the latest Microsoft technologies and product updates to effectively engage prospects. Required Skills & Qualifications 1 to 3 years of experience in inside sales, IT sales, or software product sales. Excellent English communication skills both written and verbal are a must. Proven ability to generate and qualify leads through cold calling and outreach. Strong understanding of Microsoft products and cloud technologies is preferred. Goal-oriented with a customer-centric approach to sales. Any graduate can apply; preference will be given to candidates with IT or computer science backgrounds. Opportunity to work with a Microsoft Gold Partner on cutting-edge cloud and IT solutions. Career growth path into business development or account management roles. Supportive and collaborative work culture. Work directly with leading enterprise clients and industry professionals. Apply now to start your sales career in a fast-growing cloud solutions company based in Ahmedabad and make your mark in the IT services industry! Qualification : Any graduate can apply; preference will be given to candidates with IT or computer science backgrounds.

Pre-Sales Engineer Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | On-Site Experience Required: 2 to 5 years Qualification: Any Graduate (IT/Computer Science preferred) Salary: Competitive, based on candidate s experience Notice Period: Immediate joiners preferred Job Summary We are seeking a skilled Pre-Sales Engineer with strong experience in Microsoft Office 365 (M365), Enterprise Mobility Suite (EMS), and cloud technologies to join our dynamic sales and technical team in Ahmedabad. You will serve as a solution evangelist, promoting our cloud and IT service offerings, working closely with customers to analyze their needs, design tailored cloud solutions, and support the sales lifecycle. Key Responsibilities Lead pre-sales activities by demonstrating and promoting the company s cloud and IT products, including Office 365, Azure, and hybrid cloud solutions. Collaborate with clients to understand business requirements and design customized cloud migration and disaster recovery solutions (public and private cloud). Act as a trusted solution architect to enterprise clients, guiding them through cloud adoption strategies and best practices. Prepare and present detailed solution documents including Design Documents, Scope of Work (SoW), architecture diagrams, and Bill of Materials (BoM) for cloud services and managed IT hardware. Analyze customer environments and define logical workflows for Office 365 deployments and migrations. Provide expert consultation on Office 365, Azure, Active Directory (AD), Azure AD, and related hybrid/on-premises integrations. Hands-on experience with migrating servers, databases, and storage solutions to Azure and Office 365 platforms. Support product teams by providing insights to launch new cloud services and value-added offerings. Basic knowledge of Linux OS to assess and address client requirements. Understand implications of cloud commercialization, licensing, and pricing models. Familiarity with AWS cloud services is a plus. Required Skills & Qualifications Minimum 2 to 5 years of experience in a pre-sales engineer or solution architect role, preferably focused on Microsoft cloud technologies. Strong hands-on knowledge of Office 365/Microsoft 365, Microsoft Teams, and EMS. Proficient in communicating complex technical solutions clearly to both technical and non-technical stakeholders. Experience with cloud migration projects involving Azure and Office 365 environments. Sound understanding of Active Directory Domain Services, Federation Services, and directory synchronization to Azure AD. Good command of spoken and written English with professional presentation skills. Bachelor s degree in IT, Computer Science, or related field preferred. Work with cutting-edge Microsoft cloud technologies and participate in digital transformation projects. Collaborate with a talented team of cloud professionals and product experts. Opportunity for growth and development in a fast-evolving technology landscape. Competitive salary and benefits package based on your experience. Apply today to advance your career as a Pre-Sales Engineer specializing in Microsoft cloud solutions in Ahmedabad! Qualification : Bachelors degree in IT, Computer Science, or related field preferred.