Search Jobs
1 - 20 of 21

MSD jobs

No exact match found โ€” showing similar results
Sort by:
MS

Squad Lead Sap Otc - Ecommerce

Msd

8-10 Years โ€ข Full-time โ€ข Hyderabad, Telangana, India

Job Opening: Squad Lead SAP OTC - eCommerce Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we strive to achieve new milestones in global healthcare. In this role, you'll work with cutting-edge technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle some of the world's greatest health threats through innovation and execution excellence! Be a leader who uses data, analytics, and insights to drive decision-making and improve the customer journey. As part of our global Technology Centers, you ll collaborate with cross-functional teams to deliver business solutions that make a difference in global healthcare. Role Overview As the SAP OTC (Order to Cash) - eCommerce Technical Squad Lead for Animal Health IT, you will be responsible for managing the eCommerce local squad and delivering eCommerce solutions. This includes collaborating with global teams to design, implement, and optimize SAP solutions that enhance business operations and the customer experience. The ideal candidate will have strong experience in SAP eCommerce platforms and a proven track record in delivering successful projects. What You ll Do Collaborate with Global Business Process Lead on eCommerce and commercial stakeholders to ensure integration of eCommerce processes across the organization. Define technical solutions for SAP Commerce Cloud and the broader ecosystem. Support SAP Commerce Cloud development and manage daily operations within the eCommerce local squad. Provide technical guidance to development teams and other functional team members. Translate business requirements into technical specifications and design solutions. Ensure data accuracy and integrity across applications within the ecosystem. Troubleshoot and resolve complex issues related to eCommerce processes. Stay updated on industry trends, SAP advancements, and emerging eCommerce technologies. What You Need Bachelor s degree in Information Technology, Business Administration, or a related field. Minimum of 8-10 years of experience in SAP Commerce/Hybris with expertise in eCommerce, CMS, and Supply Chain applications implementations. 3-4 full life cycle implementations in SAP Commerce/Hybris (B2C and B2B platforms). Experience in SAP Commerce/Hybris eCommerce modules: cart, personalization, catalog, promotions, checkout, order management, and customer service. Strong understanding of Agile and Scrum methodologies. Knowledge of software engineering principles like design patterns, scalability, security, and performance optimization. Excellent project management skills with a track record of delivering projects on time and within budget. Strong analytical and problem-solving skills for troubleshooting complex issues. Excellent communication and interpersonal skills for collaborating with cross-functional teams. Experience with Spartacus (a nice-to-have) for front-end solutions in SAP Commerce. SAP certification in OTC or related modules is a plus. Join a global healthcare company that is making a real difference in patients' lives. Work on innovative health solutions for the world s most challenging diseases. Be part of a company that is evolving and always looking for new ideas and improvements. Collaborate with diverse teams and drive innovative solutions that have a meaningful impact. We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada, and MSD everywhere else. For more than a century, we ve been inventing for life, bringing forward medicines and vaccines for the world s most challenging diseases. Our company continues to be at the forefront of research, delivering innovative health solutions to advance the prevention and treatment of diseases that threaten people and animals globally. What We Look For Imagine waking up every morning knowing your work is saving and improving lives around the world. If you are intellectually curious, passionate about using your creativity and technical expertise to make a global impact, we want to hear from you. Join us and help us continue to bring hope to people fighting some of the most challenging diseases of our time. Qualification : Bachelors degree in Information Technology, Business Administration, or a related field.

Lead SAP Otc Ecommerce Ecommerce Lead +4 more
MS

Senior Manager, Testing Tools Lead

Msd

5+ Years โ€ข Full-time โ€ข Hyderabad, Telangana, India

Job Opening: Senior Manager, Testing Tools Lead Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we are dedicated to achieving new milestones in global healthcare. Our organization thrives on digital technology and data-backed approaches, supporting a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle the world's greatest health threats through innovation, execution excellence, and data-driven insights! Our technology centers are crucial to supporting our business and strategy. Globally distributed, these centers focus on delivering business solutions and enabling our digital transformation journey. Each IT division is represented at these centers, and we prioritize growth, well-being, and collaboration across teams to achieve success. Role Overview The Senior Manager, Testing Tools Lead is responsible for overseeing the implementation, maintenance, and management of software testing tools within the Enterprise IT organization. This role requires technical expertise, project management skills, and strong communication abilities. You will act as the primary liaison with the central quality engineering team and drive improvements in software testing processes and tools. What You ll Do Identify and evaluate testing tools based on project needs and organizational requirements. Lead the implementation of new testing tools and integrate them with existing systems and processes. Collaborate with and mentor testers and QA engineers, providing guidance and expertise. Organize training sessions for team members to ensure proficiency with testing tools. Review current testing processes and tools, identifying areas for improvement. Ensure continuous improvement by reviewing and updating testing SOPs and best practices. Develop and implement best practices for testing methodologies and high-quality deliverables. Oversee training on tools and standards for testing. Work closely with development teams to understand testing requirements and align strategies. Ensure effective communication between testing teams and other departments for cohesive project delivery. Maintain testing tools to ensure they are up-to-date and functioning properly. Provide technical support and troubleshooting for testing tools. Establish metrics to measure the effectiveness of testing and tool performance. Prepare and present reports on testing progress, tool usage, and quality assurance outcomes. Collaborate with the COE Lead to standardize testing methodologies for SAP products and enterprise technologies. What You Need Bachelor s or Master s degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field. 5+ years of experience in software testing with a focus on tools and automation. Proficiency in testing tools (e.g., Selenium, JIRA, QTP, LoadRunner) and scripting languages (e.g., Python, Java, JavaScript). Experience with automated testing frameworks and CI/CD pipelines. Strong project management skills with the ability to prioritize tasks and manage timelines effectively. Familiarity with agile methodologies and SDLC processes in the pharmaceutical industry. Ability to analyze complex problems and develop effective solutions. Excellent attention to detail and a proactive approach to identifying and resolving issues. Strong verbal and written communication skills to relay technical information to non-technical stakeholders. Strong interpersonal skills to lead and collaborate with diverse teams. Desired SAP Knowledge: understanding of SAP functionalities, modules, and integrations like Concur, Ariba, Fieldglass, and MDG. Experience with service virtualization techniques and always-on testing strategies. Certifications in QA, project management, or testing (e.g., ISTQB, CSM, PMP) are a plus. Join a global company that makes a difference in patients' lives and drives health innovations. Work on transformative healthcare solutions for some of the world s most challenging diseases. Be part of a constantly evolving team that thrives on collaboration and innovation. Work with a diverse group of professionals and contribute to global progress in healthcare. We are known as Merck & Co., Inc., Rahway, New Jersey, USA, in the United States and Canada, and MSD everywhere else. For over a century, we ve been inventing for life, advancing medicines and vaccines for the world s most challenging diseases. Today, we continue to lead research to deliver innovative health solutions for the prevention and treatment of diseases threatening people and animals around the world. What We Look For If you are intellectually curious and passionate about making a global impact, join us. Here, you can leverage your creativity, technical expertise, and scientific knowledge to help save and improve lives. Our team is always evolving, and we invite you to be part of this journey to bring hope to those battling the world's most challenging diseases. Qualification : Bachelors or Masters degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field.

Senior Manager Senior manager Testing Testing Manager +7 more
MS

Therapy Manager

Msd

2-7 Years โ€ข Full-time โ€ข Guwahati, Assam, India

Job Opening: Therapy Manager Pediatric Vaccine Sales Location: Guwahati, India | Field-Based | Full-Time About the Role This role is perfect for someone who thrives in fieldwork, enjoys hitting targets, and wants to grow their career in pharma sales with a purpose. What You ll Do Meet with pediatricians and healthcare professionals to promote our vaccines Share scientific product info and build trust with medical professionals Plan and schedule doctor visits across Guwahati and surrounding areas Achieve monthly sales goals using smart, customer-focused strategies Stay up-to-date with scientific info to confidently answer questions Support product launches, campaigns, and CME programs Log field activity into the system regularly and follow up on feedback Collaborate with teammates to drive awareness and demand in your territory What You Need B.Sc. or B.Pharm degree Must have experience in Pediatric Vaccine Sales Hands-on experience working with corporate hospitals and pediatricians Strong communication and presentation skills 2 7 years of pharma sales experience Good understanding of disease areas and customer needs Be part of a global healthcare company impacting lives every day Work on meaningful, science-backed products that change lives Grow fast in a team that values innovation, collaboration, and passion Join MSD (Merck & Co., Inc. in the U.S. and Canada), a trusted name in vaccines and medicine SEO Keywords: Therapy Manager Guwahati, Pediatric Vaccine Sales Job, Pharmaceutical Sales Jobs in Guwahati, Healthcare Sales Careers, B. Pharm Jobs India, Field Sales Executive Pharma, Medical Sales Rep Vaccines, MSD Jobs in Guwahati, Pharma Sales with Pediatric Experience, Science Graduate Jobs in Pharma Apply Now If you re ready to make an impact in healthcare, we d love to meet you. Help us bring better health to Guwahati apply today. Qualification : B.Sc. or B.Pharm degree

Therapy Manager Full-Time Therapy Manager Guwahati Therapy Manager Vacancies Guwahati +6 more
MS

Manager, Regulatory Affairs - CMC

Msd

5-7 Years โ€ข Full-time โ€ข Hyderabad, Telangana, India

Job Opening: Manager, Regulatory Affairs - CMC Location: Hyderabad, India | Full-Time About the Role The Manager, Regulatory Affairs - CMC, is responsible for implementing CMC regulatory strategies for assigned pharmaceutical products, in accordance with global regulations and defined regulatory strategies. This role will involve preparing and reviewing the necessary information for the development of regulatory CMC dossiers for commercial products. Our Regulatory Affairs team is dedicated to advancing medical breakthroughs by facilitating communication and procedures that ensure swift, organized compliance across regulatory agencies. As part of our international network, you will play an integral role in ensuring the compliance and approval of medical products, helping to provide reliable healthcare solutions to the world. Primary Responsibilities Regulatory Responsibilities: Provide input to global product and project regulatory strategies by assessing CMC changes and identifying global regulatory requirements. Lead the development, authoring, and review of CMC submission components and documentation to support post-approval supplements, variations, annual reports, registration renewals, and responses to health authority questions. Liaise with global CMC, Manufacturing Divisions, and external partners to ensure compliant execution of change management. Assess and communicate potential regulatory risks and propose mitigation strategies. Ensure timely delivery of all regulatory milestones for assigned products across the product lifecycle. Identify and communicate potential regulatory issues to GRACS CMC management as needed. Technical Skills: Review scientific information to assess the technical merits and suitability of scientific rationale, ensuring clarity and support from data. Demonstrated ability to communicate issues succinctly and logically, both orally and in writing. Solid understanding of related fields such as pharmaceutical manufacturing, analytical testing, and quality assurance. Proficient in operating electronic document-based GMP systems. Leadership Skills: Ability to generate innovative solutions to problems and effectively communicate with key stakeholders. Demonstrated flexibility in adapting to changing priorities and dealing with unexpected events. Capability to handle multiple priorities and balance work to achieve business goals. Effective leadership, communication, and interpersonal skills. Qualifications & Skills Bachelor's degree in Science, Engineering, or a related field (advanced degree preferred). Fields of study include Pharmacy, Chemical Engineering, Biology, Microbiology, Virology, Molecular Biology, or Biochemistry. Minimum of 5-7 years of experience in the pharmaceutical industry, with at least 4 years of experience in managing CMC regulatory submissions for small molecules, vaccines, or biologics. Ability to travel to other CMO sites on a need basis. Join a global company that is leading the charge in medical advancements. Play a vital role in ensuring compliance and regulatory success for life-changing pharmaceutical products. Collaborate with diverse teams to drive innovation and shape the future of healthcare. We are proud to be a company that embraces diversity and fosters an inclusive environment. At our organization, the fastest breakthroughs come when diverse ideas come together. We encourage our colleagues to challenge each other s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. What We Look For If you re passionate about regulatory affairs and ready to make a meaningful contribution to the global pharmaceutical landscape, join us. Your expertise will help shape the future of medicine and impact generations to come. Qualification : Bachelor's degree in Science, Engineering, or a related field (advanced degree preferred). Fields of study include Pharmacy, Chemical Engineering, Biology, Microbiology, Virology, Molecular Biology, or Biochemistry.

Manager Regulatory Regulatory manager Affairs manager Regulatory affairs +3 more
MS

Specialist Process Knowledge Management

Msd

5+ Years โ€ข Full-time โ€ข Hyderabad, Telangana, India

Job Opening: Process Knowledge Management Specialist Location: Hyderabad | Full-Time About the Role The Process Knowledge Management (PKM) Specialist will act as a subject matter expert for authoring and updating Emerson DeltaV PKM process templates, process recipes, and associated master data. The primary responsibility is to ensure that Process Recipes within DeltaV PKM are successfully and compliantly designed, developed, deployed, and supported to maximize business benefits, aligning with enterprise business process and technical standards. DeltaV PKM is a new capability being developed by Emerson. This role offers the opportunity to work closely with the Emerson development team, shaping the future direction of the product. Primary Responsibilities Support DeltaV PKM training, collaboration, benefit realization, and standardization while adhering to standard processes, cGMP regulations, SOPs, and global business processes. Identify and implement continuous process improvement opportunities to enhance system performance and user experience. Assist in defining and implementing an SDLC strategy that supports the flexible use of DeltaV PKM capabilities across the development spectrum. Sustain Process recipes and master data, combining knowledge of manufacturing processes with DeltaV PKM capabilities and standards. Execute appropriate change control and life-cycle actions to ensure that the DeltaV PKM system remains in a state of control and compliance. Collaborate with teams to troubleshoot and resolve user issues efficiently, ensuring quality decisions and regulatory compliance. Provide assurance on quality systems and regulatory standards, supporting development teams and their respective quality units in fostering quality decisions. Education Bachelor s Degree and at least 5+ years of relevant experience with life sciences systems or 7+ years of relevant experience in life sciences systems. Required Experience and Skills Proven track record of analytical skills, problem-solving abilities, and attention to detail. High personal integrity, credibility, and energy with the ability to work independently and in a team environment. Excellent communication and influencing skills while working with global stakeholders (North America). Strong written and verbal communication skills, with a minimum of five (5) years of experience in a production-regulated industry. Strong understanding of manufacturing principles and processes (preferably Biologics) and ability to translate manufacturing requirements into Automation/Digital Solutions. Preferred Experience and Skills Knowledge of SAP. Knowledge of Pharmaceutical Technology Transfer processes. Be part of a dynamic, innovative company shaping the future of Process Knowledge Management. Work with cutting-edge technology in a regulated industry, contributing to significant advancements in life sciences. Collaborate with a team of dedicated professionals who value integrity and quality in everything we do. Emerson is a leader in life sciences and process control technology. We are committed to developing innovative solutions that drive global success in the manufacturing of life-saving products. Our team s collective efforts help bring critical advancements to the world of healthcare. Qualification : Bachelors Degree and at least 5+ years of relevant experience with life sciences systems or 7+ years of relevant experience in life sciences systems.

Specialist Process Process specialist Management Management Specialist +8 more
MS

Specialist, Hr Operations

Msd

5+ Years โ€ข Full-time โ€ข Hyderabad, Telangana, India

Position Title: Specialist, HR Operations Location: Hyderabad Hitech City. Department: Human Resources Reports to: Manager, DA, HR Operations This position is office based Job Summary: We are seeking an experienced HR Operation Specialist to join our HR Operation team in Hyderabad. The ideal candidate will be responsible for delivering local operational HR tasks, ensuring compliance and operational excellence, while also supporting various business transformation projects. Key Responsibilities: Manage and execute employee life cycle BAU tasks, ensuring timely and accurate delivery in accordance with established standards and compliance requirements Support and contribute to local business transformation projects, as well as regional and global HR initiatives. Collaborate effectively with local suppliers to ensure high service quality and operational efficiency. Prepare appointment letters and manage probation assessments. Issue movement letters and handle offboarding processes, including full and final settlements. Administer leave systems and prepare various letters (e.g., salary increments, retention). Support flexible benefits and statutory audits. Ensure timely execution of HR tasks while maintaining compliance with local legal requirements. Maintain accurate records and documentation related to HR operations. Behavioral Competency Expectations: Effective and efficient time management, organizational and interpersonal skills, conflict management and problem-solving skills. Strong communication, both written and verbal in English & local language will be value addition to this role. Positive mindset, growth mindset, capable of working independently and being self-driven Required Qualifications, Skills & Experience Minimum of 5 years of working experience in HR Operations specifically supporting the Indian market Strong understanding of local HR regulations and practices Project experience in HR transformation initiatives Experience with Workday or similar HR systems is preferred Demonstrate sense of urgency, can prioritize tasks to meet deadlines Experienced in working with cross country and cross function team Strong analytical and problem-solving skills Proficiency in Microsoft Office Suite Educational Requirements: Minimum Bachelor's degree required Qualification : Minimum Bachelor's degree required

Specialist Hr Specialist Hr Hr Specialist Operations +24 more
MS

Senior Specialist, Technical Product Management

Msd

3+ Years โ€ข Full-time โ€ข Pune, Maharashtra, India

Senior Specialist, Technical Product Management | Pharmaceutical & Life Sciences | Pune, India | Merck & Co. Job Overview: Merck & Co. is seeking a Senior Specialist in Technical Product Management to join our Human Health Digital, Data, and Analytics (HHDDA) division in Pune. In this role, you will play a pivotal part in developing and activating advanced internal forecasting products aimed at optimizing the delivery of medicines to patients. You will collaborate with product management and product delivery teams to build relationships with internal customers, train activation teams, measure product success, and represent customer needs in product development. The ideal candidate will have strong leadership skills, a deep understanding of healthcare and technology, and a passion for product development. As a domain expert in Pharma, you will guide product strategies, inspire innovation, and help drive a growth mindset within the team. Key Responsibilities: Analyze business processes, user needs, and stakeholder challenges to inform product development decisions. Forecasting Expertise: Use your experience with pharma forecasting, including time-series analysis, stochastic simulation, and optimization, to drive product decisions. Voice of Customer: Act as the bridge between internal stakeholders and technical teams, ensuring the customer s voice influences product development. Collaboration & Communication: Work with cross-functional teams to define product requirements, document detailed business needs, and evaluate product features for future development. Product Strategy: Adapt product strategies and roadmaps based on market feedback and evolving customer needs. Leadership: Guide product teams, provide mentorship, and ensure alignment across product management and delivery leads. Innovative Thinking: Stay updated on industry trends in pharma, forecasting technologies, and analytics to propose new features that provide business value. What You Will Achieve: Within 3 Months: Understand the product suite and its objectives. Familiarize yourself with processes, workflows, tools, and company culture. Develop relationships with stakeholders and teams, participating in knowledge-sharing sessions and product ceremonies. Within 6 Months: Collaborate on defining business requirements for upcoming product features. Conduct gap analysis between current and desired outcomes, identifying areas for product enhancement. Within 9 Months: Represent the voice of the customer in product planning, helping to propose, prioritize, and evaluate new product features and improvements. Required Qualifications & Skills: Bachelor s Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus). 3+ years of experience in a lead product management role within the pharmaceutical or life sciences industry, with 10+ years of total experience in product management or related fields. Expertise in Pharma Forecasting: Applied experience with time-series forecasting, stochastic simulation, and optimization techniques. Experience in designing and developing embedded reporting, dashboards, and visualizations to communicate product data effectively. Strong communication and presentation skills for conveying complex concepts to stakeholders at all levels of the organization. Ability to lead and collaborate with cross-functional teams, driving product initiatives from conception to launch. Preferred Experience: Experience with advanced analytics platforms and data-driven decision-making in healthcare and pharma. Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Location: Pune, India Flexible Hybrid Work Arrangements Visa Sponsorship Available At Merck & Co., we believe in driving data-driven innovation to improve healthcare outcomes globally. As a Senior Specialist in Technical Product Management, you will have the opportunity to shape the future of healthcare technology by contributing to cutting-edge forecasting tools that empower teams to make data-driven decisions. If you are passionate about product management, forecasting, and pharmaceutical innovations, this is your chance to make a significant impact. Qualification : Bachelors Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus).

Senior Specialist Senior specialist Technical Senior technical +33 more
MS

Country Medical Director, India

Msd

Fresher โ€ข Full-time โ€ข Mumbai, Maharashtra, India

Job Description Country Medical Director, India THE OPPORTUNITY The Country Medical Director (CMD) is the Senior Medical Leader for Our Company in a country and serves as the leader of the medical affairs organization in their geography Based in Mumbai, named one of the Best Companies for Women in India by Avatar, 2019. Join the premier biopharmaceutical company that has been in Asia Pacific for over 60 years We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we follow the science and that great medicines can make a significant impact to our world. And we believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe. Our Medical Affairs team advances patient care by engaging in scientific exchange with external medical experts and industry leaders ensuring the scientific value of our products is understood. We connect, communicate and train internal employees to ensure a thorough understanding of the science behind the medicine and review further unmet medical needs to support collaboration to further differentiate our portfolio. WHAT YOU WILL DO: CMD is the primary country level contact for Medical Affairs (MA) and has the following key responsibilities: Develops and executes the MA strategy for the country Creates and maintains a high-performing, highly compliant MA organization for the country Manages the entire portfolio for Our Company allocates resources balancing global and local priorities Represents Medical Affairs in the Country Leadership Team and in cross-functional collaborations with other Research & Development functions, Human Health (HH), and others Communicates accomplishments, opportunities, and needs of the country/cluster to regional and/or global stakeholders Represents Our Company in external activities requiring the leadership and expertise of the country s Senior Medical Leader Responsibilities and Primary Activities: Leadership and Management of the Medical Affairs Organization People Proactively manages and develops talent Proactively identifies new opportunities and gaps vs. emerging needs and addresses in a timely manner by reallocating and training of existing staff and/or external recruitment Creates an empowering, compliant, collaborative, and innovation-focused work environment Builds a culture of quality and compliance through training, oversight, and collaboration Country Medical Affairs Plans (CMAPs) Strategically develops, executes, and delivers CMAPs, including tactical deliverables for each therapeutic area, such as post-licensure research, publication plans, investigator-initiated studies, and other knowledge transfer activities Ensures alignment of the CMAPs with global strategy and adherence to all relevant regulations, Policies and Standard Operating Procedures (SOPs) Manages the country-developed Protocol Concept Sheets (PCS), obtains regional and global approvals for new local data generation activities, and manages their execution Medical Affairs Management Provides oversight to the country medical information team, establishes processes and systems to ensure that medical information requests (MIRs) from healthcare professionals are addressed in a timely manner and in alignment with the global scientific response documents and training materials Manages approved operating administrative (e.g., salaries & travel) and life cycle management budget (e.g., advisory boards, local data generation, etc.) Oversees all activities of local medical department employees Oversees inspections and inspections audits, answering inquiries by health authorities, ethical committees, and internal auditors in conjunction with Regulatory, Pharmacovigilance (PV) and Global Clinical Trial Operations (GCTO) Collaboration with Key Internal Stakeholders The CMD represents Medical Affairs in cross-functional leadership teams and collaborations and advocates for the interests of the country (or cluster) with regional and global colleagues Country (or Cluster) Leadership Team Represents Medical Affairs and is the medical voice in the country (or cluster) executive management team Global Clinical Development (GCD), Global Clinical Trial Operations (GCTO), and Global Clinical Scientific Affairs (GCSA) Supports GCTO when requested Manages the submission and our Research & Development Division roles in the conduct of investigator-initiated studies. Leads country review of Compassionate Use Requests and Pre-License Patient Access (PLPA) programs and facilitates Chief Medical Officer (CMO) approval of these requests Center for Observational and Real-World Evidence (CORE), Market Access, Regulatory Affairs, HH, and Policy Interacts with CORE, Market Access, and Global Medical Affairs experts to develop and manage observational, real-world effectiveness and epidemiologic studies Collaborates with CORE, market access, regulatory and commercial colleagues by providing scientific expertise and managing the medical aspects of submissions for regulatory, reimbursement or tenders for Our company's entire portfolio of medicines and vaccines Provides medical expertise to the commercial product teams, ensuring the scientific and medical value of Our Company's products across all therapy areas Engagement with Key External Stakeholders The CMD represents Our Company as an executive leader and scientific expert to the external community. Serves as external interface with key stakeholders, insurers/government leaders, selected professional societies, medical-scientific institutions, and the broader scientific community to lead and execute the medical research and implementation strategy for Our company s innovative medicines, ensuring that the medical community is appropriately engaged with the information they need to support patient care needs (e.g., scientific advisory boards, scientific leader (SL) engagements, webin...

Medical Director Medical director India Full-Time +28 more
MS

Senior Specialist, Manufacturing Automation

Msd

8+ Years โ€ข Full-time โ€ข Pune, Maharashtra, India

Job Description Senior Specialist, Manufacturing Automation The Manufacturing Execution System (MES) Senior Specialist acts as a subject matter expert for PAS-X MES focusing on electronic batch records design. The primary responsibility is to ensure that the deployment of the Werum/Korber PAS-X electronic Master Batch Records are successfully and compliantly designed, developed, deployed, and supported to maximize business benefits and are in line with site business process and technical standards. The MES Senior Specialist will also be responsible for updating the Master batch records for MES integrations DCS, SAP, LIMS etc. The Senior Specialist will be supporting MES implementations, product trainings, standards development, technical development of PAS-X specialist team in India. The Sr. Specialist is responsible for following standard processes and procedures in performing their duties. These include cGMP regulations, SOPs and global business processes. The MES Sr. Specialist is responsible for activities that include the following: Identifies and implements continuous process improvement opportunities. Sustainelectronic Master Batch Records, bringing together knowledge of manufacturing processes, and standard Werum/Korber generic master batch record (GMBR) configuration. Executes the appropriate change control and electronic Master Batch Record life-cycle actions and processes to assure the MES system is in a state of control and compliance. Collaborates and assists with troubleshooting to efficiently resolve manufacturing problems, providing MES support to ongoing Electronic Batch Record (EBR) operations. Knowledge of Quality Systems and Regulatory Standards to provide assurance and foster quality decisions with project teams and their site Quality unit. Work directly with Manufacturing sites point of contacts to understand the requirements related to MBR/GMBRs and implements them following the SOPs and Life cycle procedures using electronic validation softwares like eVal (Kneat Validation Software). Manages the GMBR design needs for group of sites from a region NA, EU etc. using demand and talent planning skills. Education Minimum Requirement: Bachelor s Degree and 8+ years of MES (PAS-X) experience or 12+ years of relevant MES experience Required Experience and Skills: Direct experience with MES (PAS-X) with strong experience in MBR, GMBR design, Integrations (SAP and L2 Systems with PAS-X) . Proven track record of analytical skills, problem solving and attention to detail. Demand and Talent Planning experience while implementing MES projects, tasks. High personal integrity, credibility, and energy Excellent communication and influencing skills. Strong written and verbal communication skills Minimum five (5) years of experience in a production regulated industry. Strong understanding of manufacturing principles/processes (preferably Biologics) and ability to translate manufacturing requirements into Automation/Digital Solution Preferred Experience and Skills: Knowledge of SAP Knowledge of L2 Systems (Aveva PI Historian, SCADA, DeltaV DCS) integration with PAS-X MES Qualification : Bachelors Degree and 8+ years of MES (PAS-X) experience or 12+ years of relevant MES experience

Senior Specialist Senior specialist Manufacturing Manufacturing specialist +29 more
MS

Associate Field Manager

Msd

3-5 Years โ€ข Full-time โ€ข Pune, Maharashtra, India

Job Description ROLE SUMMARY Responsible for sales development in business for the defined area. Managing distributor/ Stockist and providing feedback to superior on the development in the areas of business interest. Complete responsibility in terms of inventory management at distributor/ Stockist with payments, formulating strategies for sales and marketing; explore the market opportunities through suitable surveys with stakeholders. Responsible for the Achievement of Sales Target in the assigned Territory. Responsible for building long lasting relationship with the Customers and KOL. Responsible for implementation of Companies Policies, Procedure and Compliance guidelines. We are looking for Ideal candidate for the vacancy in Palakkad HQ. Candidate should be a science graduate with some experience in Animal health industry in Kerala market preferably in large animal segment. ROLE RESPONSIBILITIES Primary responsibilities critical to the performance of the role. Demand generation for Poultry/Ruminant/Companion Animal products in trade (from Vets/DF s/Canine Practitioner/Paravets/Shepherds, MU etc). Selling these products by using Pharma Sell/Action selling Process steps. Coordinating between retailer, distributors, and customers. Minimizing expiries by regular secondary sales. Prompt submission of DFAR / TE. Liaison with Vet Colleges & Institutions and key accounts Development of good rapport with Milk union, farmer forums and other NGO s for business volumes. Responsible for Outstanding/recoveries pertaining to Poultry/ Ruminant and companion Animal products for their territory. Compliance to Business Principles The Sales Executive is responsible for maintaining Sales growth for Poultry/ Ruminant and companion Animal products in their respective territories. Achieving annual targets, In addition to this regular customer follow up like Vets, DF s, Shepherds , milk unions, poultry farmers, key accounts, farmer forums and other NGO s, distributors & retailers. Growth and expansion of Poultry/ Ruminant and companion Animal products to make our brand as a leading company in their territory against increasing competition phase. Attaining desired growth as per traffic light model. Implementing / reporting through MAXX/ Sales Force automation. Developing self as successful sales personnel within business unit as well as in a highly competitive marketplace. Complete management of distributor/ Stockist. QUALIFICATIONS AND EXPERIENCE Qualifications that are job related, consistent with business necessity and necessary for the performance of the essential functions of this role; includes education/licenses/certifications, relevant experience, technical and/or other job-related skills. Bachelor s degree in related field i.e., Sales/Marketing Course Certification 3-5 years relevant experience. Should have relevant experience in Pharma Industry. Should be action oriented, should have knowledge of business and selling skills and processes. Qualification : Bachelors degree in related field i.e., Sales/Marketing Course Certification

Associate Field Field associate Manager Associate manager +28 more
MS

Key Accounts Manager Oncology

Msd

3-5 Years โ€ข Full-time โ€ข Mumbai, Maharashtra, India

Job Description Key Account Manager THE OPPORTUNITY Key Account Manager is responsible for Efficiently manage the therapy area by effectively reaching out to customers and increases product awareness, answer queries and introduce new products. Also responsible for Customer Focus and have industry knowledge and schedule and plan the frequency of calls and personally visit the targeted doctors as per agreed coverage list. Based in Mumbai, named one of the Best Companies for Women in India by Avatar, 2019, 2020 and 2021. Join the premier biopharmaceutical company that has been in Asia Pacific for over 60 years. Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources.We support healthcare providers and healthcare systems meet the goals of the patients in their communities. Your role at our organization is integral to helping the world meet new breakthroughs that affect generations to come, and we re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. WHAT YOU WILL DO Key Responsibilities: Customer Focus and Coverage Proficient with the therapy and product related features/benefits including scientific information thereto, so as to effectively communicate with the medical doctors and handle product related customer queries. Actively participate in identifying key and potential medical practitioners and specialists in the respective therapeutic segment in the assigned territory, and prioritize for the purpose of systematic customer coverage so as to generate maximum prescription sales for the company s range of products as per business plan. Schedule and plan the frequency of calls and personally visit the targeted doctors as per agreed coverage list. Call on the Chemists, wholesalers as the case may be to track in-market sales of the products, booking of orders to ensure timely and adequate availability of products to meet market demand. Utilize customer focused selling techniques (CSSP), continually assessing the knowledge of the customer and strategize to maintain high customer confidence and customer knowledge of company products. Maintain current, approved protocol (CSSP) and promotional materials to be included in sales presentation/ detailing. Contact customers on regular basis and deliver informative sales presentations based on customers need. Constantly explore opportunities to develop new business within assigned therapy area. Sales Performance & Results Achieve and exceed the sales targets on a consistent basis through effective implementation of the sales promotion strategies and follow-up initiatives. Specialist in the product knowledge, therapy knowledge and detailing skills so as to enhance productivity levels as expected by the Company. Carry out Product Visibility and such ancillary or incidental activities related to the Products of the Company or Products of any other Company as may be decided from time to time, in accordance with any arrangement or agreement entered into by the Company with such other Company. Explore opportunities to develop new businesses within assigned therapy area. Planning & Sales Performance Management Tactically plans to generate tertiary demand generation Plans and executes field working as per approved tour programmes so as to cover all stakeholders as per decided frequency Takes follow-up initiatives on feedback and customer service requirements. Handles special product campaigns, new product launch campaigns as perCompany s plans. Covers the Nursing homes, clinics and hospitals as per agreed coverage requirements Collects data on annual budget for medicines, mode of purchase, rate contract/tendering etc. as may be required and takes initiatives to tap these business growth avenues. Assists in the collection of receivables, as per company policy. Key Account Management To nurture strategic relationships with top accounts, so a KAM must possess an in-depth knowledge of the company and its customers. KAMs need to have a strategic perspective that goes beyond short-term gains. They must be able to juggle many moving parts and orchestrate deals and long-term plans that align with a mutually beneficial strategy. Communication Meets Actively participate in Cycle meetings, periodic Sales & Marketing meeting and conventions. Conducts group meetings, medical education camps, speaker programmes as may be necessary from time to time for assigned therapy area. Guides and helps other team members within therapy area to design and execute scientific activities as per experience. Coaching and supervision Actively participate in training, orienting and handholding the new comers To be a Mentor to the Trainees, probationers and freshly inducted sales professionals in the assigned therapy area. Expert in the therapy area and constantly providing guidance and coaching to TMs and STMs as per need. To sanction leave of the sales professionals, as per company procedure. Liaising with the Stockists and distributors in connection with customer service requirements. Provides guidance and coachingto TMs as per need. To approve claims upto prescribed limits of authorized stockists, distributors, retailers in respect of breakages, date expiry, spoilage etc after due verification. In case of larger claims, provide accurate and vital inputs to the Management to take appropriate action. Company, Industry & Product Knowledge Demonstrate above average knowledge of all company marketed products, disease, therapy area, competitor products, promotional strategies and objectives. Develops a clear understanding of the Company s SOPS and protocols pertaining to his area of work. Imbibes the guidelines pertaining to Adverse Event Reporting and takes prompt action in compliance with the requirements. Market Analysis Maintain quality customer list, current profile of assigned key accounts, key influencers & clinical thought leaders....

Key Accounts Key Accounts Manager Key manager +32 more
SI

Technical File Reviewer

Sgs India Private Limited

Fresher โ€ข Full-time โ€ข Bengaluru, Karnataka, India

Job Title: Personal Protective Equipment (PPE) Products Technical File Reviewer Location: Bangalore Employment Type: Full-time Company Overview: SGS is the world s leading testing, inspection, and certification company. Recognized as the global benchmark for sustainability, quality, and integrity, we operate a network of 97,000 employees across 2,650 offices and laboratories worldwide. Our mission is to enable a better, safer, and more interconnected world by delivering expert solutions that make businesses more efficient and compliant. Position Summary: We are seeking a Technical File Reviewer for PPE products to join our team in Bangalore. The role involves reviewing technical documentation for various PPE categories in line with European legislation and CE marking requirements. The ideal candidate will have a strong technical background in PPE manufacturing, auditing, testing, or inspection, and be familiar with relevant performance standards. Key Responsibilities: Conduct thorough reviews of client technical files across various PPE product lines such as gloves, protective clothing, footwear, and respiratory masks Ensure documentation aligns with applicable performance standards and European regulatory requirements, including CE marking Coordinate effectively with SGS UK and affiliated notified bodies to manage certification processes Draft certificates upon successful review and support timely delivery Respond to client inquiries and provide clear, accurate updates on certification status Maintain high standards of accuracy, organization, and documentation quality Collaborate with internal and external stakeholders to resolve issues smoothly and efficiently Key Skills and Competencies: Strong understanding of PPE products and associated technical standards Familiarity with European PPE legislation, CE marking requirements, and certification processes High attention to detail with an analytical mindset Excellent written and verbal communication skills in English Proficiency in Microsoft Office and general computer literacy Ability to plan, prioritize, and manage multiple technical reviews under deadlines Professional, cooperative, and customer-focused demeanor Qualifications: A technical qualification in a relevant field (engineering, textiles, materials science, etc.) is preferred Work experience in PPE product manufacturing, auditing, inspection, or testing is essential Prior exposure to reviewing certification files and working with notified bodies is highly desirable

Equipment Products Technical File Reviewer +25 more
AL

Associate Scientist - Synthesis

Aragen Life Sciences

1-5 Years โ€ข Full-time โ€ข Hyderabad, Telangana, India

Scope: This role is responsible for client projects that involve route designing and the synthesis of molecules according to client specifications. The position will be carried out independently or through supervision of a team of chemists. Key Responsibilities: Reaction Setup & Execution: Set up and execute reactions for the synthesis of target molecules, ensuring proper reagents and equipment are used, maintaining specified conditions (e.g., temperature, pressure). Project Understanding & Deliverables: Understand the project requirements and deliverables as specified by the manager and client. Literature & Protocol Research: Understand reaction protocols and research literature as required for efficient synthesis. Team Management & Delegation: Efficiently delegate tasks and monitor team members for effective planning, execution, and delivery. Safety Compliance: Discuss and review MSDS (Material Safety Data Sheet) with the team to identify and mitigate potential safety risks with supervisor assistance. Analytical Monitoring: Monitor reactions and use analytical techniques to observe progress. Identify appropriate workup and purification methods to ensure desired compound quality. Reporting & Documentation: Analyze and interpret analytical data, and report synthesis results accurately. Prepare weekly, monthly, and final reports as required by the client. Project Management Support: Support project managers by helping finalize project estimations, identifying relevant literature, and proposing appropriate synthetic routes/reaction designs. Safety & Equipment Maintenance: Enforce good laboratory practices and ensure the maintenance of equipment, adhering to safety and quality systems. Team Development: Guide and mentor junior team members in organic chemistry techniques, analytical methods, and project execution. Regularly review performance and train team members. Functional/Technical Skills: Chemistry Knowledge: Expertise in organic chemistry (particularly synthesis) and analytical techniques. Safety Protocols: Strong understanding of safety standards in the laboratory environment. Data Integrity & Confidentiality: Knowledge of IP protection, data integrity, and confidentiality policies. Cost-Benefit Analysis: Ability to conduct cost-benefit analyses for resource optimization. Required Qualifications: Educational Requirements: MSc in Organic/Medicinal Chemistry with 1 5 years of relevant experience OR Ph.D. or Postdoctoral Fellowship in Organic/Medicinal Chemistry with 1 3 years of relevant experience. Additional Preferences: Candidates with research publications in leading journals will be given preference.

Associate Scientist Associate scientist Synthesis Full-Time +33 more
AL

Research Associate - Synthesis

Aragen Life Sciences

1-5 Years โ€ข Full-time โ€ข Hyderabad, Telangana, India

Scope: This role is responsible for executing chemical reactions to synthesize required quantities of molecules/compounds as per client specifications, using efficient routes and techniques. Key Responsibilities: Reaction Setup & Execution: Set up and execute reactions for the synthesis of target molecules/compounds, ensuring proper reagents and equipment (e.g., glassware, stirrers, vacuum pumps) are used while maintaining specified conditions (temperature, pressure). Safety Compliance & Risk Mitigation: Understand and discuss the Material Safety Data Sheet (MSDS) with team members. Identify and mitigate any potential safety risks with supervisor guidance. Multi-Reaction Execution: Plan and execute multiple reactions in parallel to meet project timelines, ensuring optimum usage of resources with minimal wastage. Reaction Monitoring & Analysis: Monitor reactions using analytical techniques, identify appropriate workup and purification methods, and evaluate the results. Produce intermediary/final compounds of the desired quality. Reporting & Documentation: Analyze analytical data, interpret results, and document findings accurately in lab notebooks. Prepare reports as required by the client, maintaining data integrity and IP confidentiality. Safety and Quality Practices: Follow good laboratory practices, ensuring maintenance of equipment and instruments according to SOPs. Maintain proper housekeeping norms in the lab. Team Development & Morale: Support team skill development by providing one-on-one discussions, organizing training sessions, and promoting further education programs to improve knowledge in organic chemistry and analytical techniques. Functional/Technical Skills: Knowledge of Chemistry & Execution: Strong understanding of organic chemistry, particularly synthesis, and execution techniques. Safety Protocols: Deep knowledge of safety and quality systems in laboratory environments. IP & Confidentiality: Awareness of IP protection and maintaining data integrity and confidentiality. Resource Optimization: Ability to conduct cost-benefit analysis for optimum resource usage. Required Qualifications: Educational Requirements: M.Sc. in Organic/Medicinal Chemistry with 1 5 years of relevant experience. Additional Preferences: Candidates with research publications in leading journals are preferred. Equal Employment Opportunity Statement: Aragen provides equal employment opportunities to all individuals regardless of age, color, national origin, citizenship status, mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or any characteristic protected by applicable legislation or local law. Reasonable accommodations will be provided for qualified individuals with disabilities. Qualification : M.Sc. in Organic/Medicinal Chemistry with 15 years of relevant experience.

Research Associate Research associate Synthesis Research synthesis +35 more
QW

Ipdrg Coding

Q Way Technologies

1+ Year โ€ข Full-time โ€ข Chennai, Tamil Nadu, India

IPDRG Coder Location: Chennai Experience: Minimum 1 Year Department: Medical Coding Job Summary We are looking for an experienced Inpatient DRG Coder with strong expertise in ICD-10-CM and ICD-10-PCS coding to accurately assign MS-DRGs or APR-DRGs for hospital inpatient services. The ideal candidate will ensure compliance with coding guidelines and work closely with clinical teams to ensure thorough documentation. Key Responsibilities Review inpatient medical records and accurately assign ICD-10-CM diagnosis codes and ICD-10-PCS procedure codes. Determine appropriate MS-DRG or APR-DRG assignment based on coding rules and grouping logic. Maintain strict adherence to coding compliance standards, including CMS, AHA Coding Clinic, and hospital policies. Collaborate with physicians to clarify or query insufficient or ambiguous documentation. Achieve or exceed accuracy and productivity targets as defined by management. Stay current with updates to DRG classifications and regulatory changes impacting inpatient coding. Qualifications Certified Coding Specialist (CCS) or equivalent certification is required. Minimum of 1 year of experience in Inpatient DRG (IPDRG) coding.

Ipdrg Coding Full-Time IPDRG Coder Inpatient DRG Coder +15 more
AL

Research Associate - Synthesis

Aragen Life Sciences

1-5 Years โ€ข Full-time โ€ข Bengaluru, Karnataka, India

Scope: This role is responsible for executing chemical reactions to synthesize the required quantities of molecules/compounds as per client specifications, employing efficient synthetic routes and techniques. Key Responsibilities: Reaction Setup & Execution: Understand and follow project requirements, including the synthetic route as specified by the client. Plan and execute reactions using the appropriate reagents and equipment (glassware, stirrers, vacuum pumps, etc.) while maintaining specified conditions (temperature, pressure, etc.). Ensure the parallel execution of multiple reactions, meeting productivity benchmarks for reactions, steps, compounds, and timelines. Monitor reaction progress using analytical techniques, making adjustments as necessary to ensure high quality and yield. Execute appropriate workup and purification techniques to achieve intermediates and final compounds of desired quality. Safety & Risk Mitigation: Discuss and understand the Material Safety Data Sheets (MSDS) with team members to ensure awareness of safety protocols. Identify potential safety risks and mitigate them with the help of a supervisor, ensuring safe lab practices. Follow all safety and quality control systems and maintain proper equipment use as per SOPs and laboratory housekeeping norms. Data Integrity & Reporting: Maintain strict documentation of reactions, observations, and research findings in lab notebooks to ensure data integrity. Ensure compliance with IP confidentiality policies and document results as per client specifications. Prepare final reports to summarize synthesis processes, results, and quality assessments. Team Development & Morale: Foster a learning environment by improving team members knowledge in organic chemistry (synthesis) and analytical techniques through one-on-one discussions, training programs, and educational sessions. Support team skill development and ensure a positive, productive atmosphere in the lab. Functional/Technical Skills: Chemistry Knowledge: Expertise in organic chemistry, particularly in the execution of synthetic reactions and compound synthesis. Safety Protocols: Proficiency in applying safety protocols and ensuring laboratory safety. Data Integrity & IP Confidentiality: Strong understanding of the importance of data integrity and adherence to IP confidentiality guidelines. Resource Management: Ability to perform cost-benefit analysis, optimizing the use of reagents, resources, and equipment for efficient lab operation. Required Qualifications & Experience: Educational Qualification: M.Sc. in Organic or Medicinal Chemistry with 1-5 years of relevant experience. Preferred Qualifications: Candidates with research publications in leading scientific journals are preferred. Qualification : M.Sc. in Organic or Medicinal Chemistry with 1-5 years of relevant experience.

Research Associate Research associate Synthesis Research synthesis +34 more
AL

Senior Research Associate - Synthesis

Aragen Life Sciences

1-5 Years โ€ข Full-time โ€ข Bengaluru, Karnataka, India

Scope: This role is responsible for executing chemical reactions to synthesize required quantities of molecules/compounds according to client specifications, utilizing efficient synthetic routes and techniques. Key Responsibilities: Reaction Setup & Execution: Understand and execute reactions for synthesizing target molecules/compounds according to project specifications. Plan and execute reactions using proper reagents and equipment (e.g., glassware, stirrers, vacuum pumps) while maintaining specified conditions (temperature, pressure). Ensure parallel execution of multiple reactions. Safety & Risk Mitigation: Discuss and understand the Material Safety Data Sheet (MSDS) with team members. Identify and mitigate potential safety risks with supervisor guidance. Follow safety and quality systems, maintaining laboratory housekeeping and proper equipment usage. Analysis & Reporting: Monitor the reaction progress using analytical techniques. Identify and apply appropriate workup and purification techniques to produce high-quality intermediate/final compounds. Analyze, evaluate, and interpret analytical data from synthesis, providing accurate reports. Document reactions, research findings, and observations in lab notebooks to ensure data integrity. Productivity & Compliance: Meet productivity benchmarks regarding the number of reactions, steps, compounds, quality, and timelines. Maintain strict IP confidentiality and adhere to all policies regarding data integrity. Prepare final reports as required by clients and internal stakeholders. Team Development: Foster a learning environment by improving team knowledge in organic chemistry and analytical techniques. Conduct one-on-one discussions, classroom training, and project-based training to enhance skills. Ensure the team s morale and productivity through continuous skill development. Functional/Technical Skills: Chemistry Expertise: Knowledge of organic chemistry, particularly synthesis and execution techniques. Safety Compliance: Strong understanding of safety protocols in laboratory environments. IP & Confidentiality: Awareness of IP protection, confidentiality, and maintaining data integrity. Resource Optimization: Ability to conduct cost-benefit analysis and ensure the optimum usage of resources. Required Qualifications: Educational Requirements: M.Sc. in Organic/Medicinal Chemistry with 1 5 years of relevant experience. Preferred Qualifications: Candidates with research publications in leading journals are preferred. Equal Employment Opportunity Statement: Aragen provides equal employment opportunities to all individuals regardless of age, color, national origin, citizenship status, mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or any characteristic protected by applicable legislation or local law. Reasonable accommodations will be provided for qualified individuals with disabilities. Qualification : M.Sc. in Organic/Medicinal Chemistry with 15 years of relevant experience.

Senior Research Associate Senior associate Research associate +37 more
LI

Program Manager - Contact Center

Lenovo India

7-10 Years โ€ข Full-time โ€ข Bengaluru, Karnataka, India

Job Description: As the Technical Support Manager for Lenovo, you will lead a high-performing team dedicated to providing exceptional technical support for gaming laptops and other Lenovo products. You will be responsible for ensuring that service levels, including AHT, abandonment rates, and first call resolution, are met and exceeded. Your role involves developing improvement plans to enhance customer experience, managing key performance metrics, and working closely with other service teams to resolve critical escalations. You will also be instrumental in designing, implementing, and enhancing processes that support the technical support function, focusing on team development and driving operational efficiency. 1.1.1. Responsibilities: 1. Team Leadership & Performance Management: Lead a team to meet and exceed service levels such as AHT, SLA%, Abandonment Rate, and Average Speed to Answer. Develop and implement plans to achieve high-quality metrics like First Call Resolution, Repeat Dispatch Rates, and Turnaround Time. Focus on the individual development of team members, enhancing both their technical and professional skills. 2. Customer Experience Focus: Ensure a high level of customer satisfaction by managing and resolving escalations and ensuring first-call resolutions. Collaborate with other service towers and directly with customers to address critical issues and enhance the support experience. 3. Operational Optimization: Plan capacity, hiring, and training requirements in coordination with business operations to optimize workforce effectiveness. Develop and implement processes, systems, and best practices to support the technical support function, ensuring operational efficiency. 4. Performance Metrics & Continuous Improvement: Create and track metrics to measure the effectiveness of technical support and drive improvements. Design and implement performance tracking systems for technical support teams, ensuring measurable outcomes. 5. Technical Troubleshooting Expertise: Demonstrate deep knowledge of gaming laptops and technical troubleshooting processes. Ensure the team is equipped to handle complex technical issues and provide solutions for gaming and notebook technologies. 1.1.2. Key Functional/Technical Competencies: Technical Expertise: Knowledge of gaming laptops, notebook technologies, and troubleshooting techniques. Analytical Skills: Proven track record of using data to manage and improve technical support performance. Operations Management: Experience in managing large-scale operations in enterprise or service provider environments. CRM & Incident Management: Familiarity with tools like MSD(CRM), Oracle RightNow, and incident tracking systems. Leadership & Coaching: Ability to develop teams, drive improvements, and enhance both technical and customer-facing skills. Multi-tasking & Detail-oriented: Capable of managing multiple projects simultaneously and with attention to detail. 1.1.3. Key Behavioral Competencies: Customer-Centric: Demonstrated focus on delivering superior customer service and problem resolution. Integrity & Work Ethic: Highest level of integrity and a strong work ethic, committed to delivering high-quality results. Problem Solving: Sharp analytical skills and the ability to devise effective solutions in complex scenarios. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing conditions. Initiative & Ownership: Self-driven with a focus on achieving results without constant supervision. Teamwork: Strong collaborator who acts as an owner and is focused on delivering results with high standards. 1.1.4. Education/Qualification: Graduation (preferably in a relevant field such as IT or Engineering) 1.1.5. Work Experience: 7-10 years of experience in the IT service industry, with at least 6 years in technical support management, including people management. Proven experience in managing remote support teams and overseeing both voice and non-voice processes. Strong background in developing and managing technical support operations with a focus on gaming and notebook devices. 1.1.6. Why Work at Lenovo: Lenovo is committed to providing an inclusive, innovative, and growth-driven environment. As a leader in the global technology market, we offer opportunities to work on cutting-edge products and solutions. Join our team to make a meaningful impact on customer experience, lead high-performing teams, and drive technical excellence within a fast-paced, dynamic environment. Qualification : Any Graduate

Manager Program manager Center manager Contact Center Full-Time +31 more
LG

CM - Officer EHS

Lodha Group

5-8 Years โ€ข Full-time โ€ข Pune, Maharashtra, India

Job Title: CM - Officer EHS (Environment, Health & Safety) Location: Pune Department: Construction Management EHS Cell Employment Type: Full-Time Experience: 5 to 8 Years Role Objective To ensure the effective implementation of Environment, Health & Safety (EHS) policies and procedures across construction, operations, and maintenance activities, promoting a safe and compliant work environment at project sites. Key Responsibilities Ensure EHS compliance across all construction, operation, and maintenance activities on assigned projects. Conduct daily safety inspections to enforce safe work practices and identify unsafe conditions. Monitor and ensure proper storage and disposal of hazardous waste in line with statutory norms. Oversee the maintenance and availability of firefighting systems and personal protective equipment (PPE). Maintain and update Material Safety Data Sheets (MSDS) for raw materials and chemicals on site. Deliver site-specific training programs for employees and contractors on: EHS regulations and compliance Safe handling of hazardous substances Proper usage of PPE Fire prevention and response Develop and maintain emergency contingency plans for the site. Issue safety alerts and communicate unsafe acts or conditions to project management promptly. Prepare and submit regular safety reports and documentation to relevant stakeholders. Design and conduct site-specific training modules and safety presentations for workers and supervisory staff. Carry out periodic audits of construction zones, labor camps, and material storage areas. Oversee health monitoring initiatives within labor camps and ensure hygienic living conditions. Ensure strict adherence to PPE protocols, display of safety signages, and compliance across all project levels and locations. Qualifications & Experience Education Mandatory: BE / B.Tech / Diploma in Civil, Mechanical, or Electrical Engineering Preferred Additional Certifications: Advanced Diploma in Industrial Safety Diploma in Fire & Safety Postgraduate Program in HSE Management NEBOSH General Certificate M.Tech in Safety or related field Experience 5 to 8 years of relevant EHS experience, preferably in: Real Estate Infrastructure Projects Large-Scale Construction Firms Skills & Competencies In-depth knowledge of EHS standards, safety regulations, and construction site risk mitigation Proficiency in safety audits, hazard identification, and preventive action planning Strong training and communication skills across multiple levels of workforce Proficiency in working languages: English, Hindi, and Marathi Qualification : BE / B.Tech / Diploma in Civil, Mechanical, or Electrical Engineering

Officer Ehs Officer ehs Ehs officer Full-Time +24 more
EL

Regulatory & Compliance Specialist Exports

Elchemy

4-6 Years โ€ข Full-time โ€ข Mumbai, Maharashtra, India

Job Title: Regulatory & Compliance Specialist Exports Location: Mumbai, Maharashtra, India Job Type: Full-Time Seniority Level: Mid-Level About Elchemy Elchemy is a tech-enabled cross-border marketplace for specialty chemicals, on a mission to revolutionize the way chemicals are traded globally. Through our innovative approach, we address key inefficiencies in the $800B specialty chemicals market, including lack of trust, quality uncertainty, and excessive lead times. In just 20 months, Elchemy has scaled to serve 32+ countries, partnered with 100+ customers and suppliers, and raised $7.5M+ from leading investors like InfoEdge Ventures, Prime Venture Partners, and industry giants from Vinati Organics, Laxmi Organics, and Coromandel International. Our team consists of top-tier talent from IITs, IIMs, and NITs, bringing world-class expertise to solve real-world challenges. At Elchemy, we re building a team of A-players and innovators who are driven to make an impact in a fast-growing industry. Role Overview We are looking for an experienced Regulatory & Compliance Specialist Exports to oversee and ensure compliance with both domestic and international export regulations. This role will be pivotal in safeguarding the company s compliance with industry standards, regulatory bodies, and laws related to labeling, documentation, and intellectual property rights (IPR). If you're passionate about working in a dynamic, cross-border trade environment and have a strong understanding of regulatory and compliance requirements, we want you on our team. Key Responsibilities โœ… Regulatory Compliance Management Ensure full compliance with domestic and international export regulations such as DGFT, BIS, REACH, FDA, and others. Stay up-to-date with evolving regulatory requirements in key markets like the US, EU, and Asia. โœ… Documentation and Labeling Compliance Review, correct, and ensure all Technical Data Sheets (TDS) and Safety Data Sheets (SDS) are compliant with regulatory standards. Ensure all export documentation, licensing, and customs paperwork are in order for smooth cross-border trade. Handle trademark registrations, renewals, and disputes to protect Elchemy s intellectual property. โœ… Internal Audits & Quality Assurance Conduct internal audits to assess the accuracy and compliance of all regulatory documentation and processes. Oversee and ensure product labels, barcodes, and packaging meet international standards and regulatory requirements in various global markets (EU, US, Asia, etc.). โœ… Cross-Functional Collaboration Collaborate with internal teams to ensure export labels, product documentation, and packaging meet all regulatory requirements. Provide support to operations and sourcing teams to ensure smooth handling of compliance processes. Skills & Qualifications 4-6 years of experience in US regulatory compliance, trademarks, documentation, and labeling within exports, manufacturing, or chemical industries. Proven experience in manually reviewing and correcting TDSs, SDSs, and export documentation. Strong knowledge of global export regulations, IPR laws, and trade compliance. Hands-on experience with MSDS, TDS documentation, international labeling laws, and customs documentation. Exceptional communication and coordination skills with the ability to work cross-functionally. Highly action-oriented, with a hands-on approach to solving compliance challenges. Entrepreneurial mindset with strong business acumen and a proven ability to work independently. A passion for ownership and commitment to Elchemy s mission and success. Be part of an industry-disrupting team: Work with a high-energy team to change the future of global chemical trade. Career growth and impact: At Elchemy, you will play a key role in shaping the company s compliance strategies and business operations. Work with a world-class team: Collaborate with top professionals from IITs, IIMs, NITs, and leading multinational companies. Competitive compensation: Along with an environment that offers freedom to innovate and grow. Apply now and join Elchemy in shaping the future of cross-border specialty chemicals!

Regulatory Compliance Regulatory Compliance Specialist Regulatory specialist +16 more

No results found

Modify search criteria or create an alert to get relevant jobs as soon as theyโ€™re posted

Create an alert

1 - 20 of 21

Continue to Save

Please login to your jobseeker account, or create a new one to save this job.

Filter jobs