in Mumbai Maharashtra jobs

KEY RESPONSIBILITIES * Order management and picking * Billing and invoice compliance * Slotting, dispatch and last-mile delivery * Cold chain, packaging and product condition * Returns, refunds and service recovery * Inventory accuracy and availability online * Cost, productivity and reporting

Conduct daily spot-checks on store and HQ checklists Verify that each department head has signed off on their team's daily tasks Identify and document SOP deviations with evidence Escalate unresolved issues to the relevant GM/manager within 24 hours Coordinate between departments when a process requires cross-functional action Maintain the master SOP compliance tracker (updated daily) Support new SOP rollouts — training coordination, documentation Prepare weekly SOP compliance report for MD Conduct monthly deep-dive audits for all departments Suggest process improvements based on observed gaps

- Handle end-to-end recruitment for store staff, including sales executives, cashiers, customer service, store assistants, supervisors, and other retail positions. - Source candidates through job portals, social media, references, walk-ins, and local hiring drives. - Screen resumes, conduct initial interviews, and coordinate interview schedules and selection processes. - Manage joining formalities, document verification, and onboarding of selected candidates. - Maintain recruitment records, candidate databases, and daily/weekly hiring reports. - Coordinate with store managers and department heads to understand manpower requirements and hiring priorities. - Follow up with selected candidates to ensure timely joining and reduce dropouts. - Support employee attendance, HR documentation, and basic employee queries when required.

KEY RESPONSIBILITIES Conduct daily cycle counts as per schedule (rotating SKUs) Verify GRN — match physical goods received against PO and invoice Report stock discrepancies — investigate root cause Execute inter-store stock transfers — pick, pack, verify, dispatch Flag damaged or expired goods, if not replaced, then write-off Maintain stock taking documentation and records with MIS Support monthly full inventory counts Coordinate with store teams on stock variances Report to Category Manager on inventory health

Record daily financial transactions in accounting software Process vendor payments & manage petty cash Daily bank reconciliation Prepare and file vendor invoices with proper documentation Support monthly P&L preparation with GM Finance Handle TDS deduction at source for vendor payments Prepare store-wise expense reports Coordinate with stores on cash deposit verification Support audit requirements — document retrieval, explanations

Build and execute annual marketing calendar — ATL, BTL, digital Manage customer loyalty program — design, track, improve Run social media accounts — content creation, posting, engagement Plan and execute in-store events — festivals, launches, sampling Design WhatsApp and SMS campaigns — segmented, personalized Manage marketing budget — allocate across channels, track ROI Coordinate with vendors — printers, agencies, influencers Analyse customer data — purchase patterns, preferences, segmentation Build partnerships — local community, schools, corporates Monitor brand reputation — online reviews, social media mentions

KEY RESPONSIBILITIES Enter GRN (Goods Received Notes) into ERP for all stock received — same day Process stock transfer data entry — inter-store, warehouse to store, returns to vendor Update master data — new SKUs, price changes, promotions in ERP Cross-verify invoice data with ERP entries for accuracy Data entry for returns, damages, expiries — with proper reason codes Support audit queries with transaction records and documentation Assist with month-end closing data entries Verify GRN physical quantity vs. invoice vs. PO before entry Maintain daily data entry log with timestamps Flag any discrepancies (quantity mismatch, price mismatch) to Store Manager / Dept. Supervisor Support cycle counting by providing ERP stock reports Coordinate with Accounts team for invoice-related data queries

Greet and welcome VIP and regular customers with a smile Enrol customers to loyalty program — help customer enrolments, points updates, and redemptions Handle customer complaints — listen, resolve, or escalate if necessary Get customer feedback — daily report to Store Manager Coordinate home delivery — order taking, manage dispatch tracking on system Manage special orders and bulk order requests & follow-ups WhatsApp/SMS updates to registered customers Maintain customer database — Birthdays, Anniversaries & Preferences from the ERP Support store events — customer invitations, registration Act as liaison between customer and store departments

- Monitor CCTV cameras across the departmental store to ensure safety and security. - Supervise CCTV operators and ensure continuous monitoring of all store areas. - Identify and report suspicious activities, theft, shoplifting, or security incidents. - Maintain daily CCTV monitoring logs and prepare incident reports. - Review recorded footage whenever required for investigations. - Coordinate with security guards, store management, and other departments during incidents. - Ensure all CCTV cameras, DVR/NVR systems, monitors, and related equipment are functioning properly. - Report technical issues and coordinate with the maintenance/technical team for quick resolution. - Monitor employee and customer movement as per store security procedures. - Maintain confidentiality of CCTV recordings and security-related information.

KEY RESPONSIBILITIES Operate POS system — scan items, check prices, count SKUs, process payments Handle cash, card, UPI, wallet, loyalty point payments accurately Greet customers warmly when they arrive at checkout — friendly, efficient service Wish them a great day when they leave the checkout counter – Have a great day! Offer loyalty program enrolment to every customer Apply discount coupons and loyalty points correctly Verify prices if customer questions — cross-check with shelf tags Handle returns and exchanges as per company policy Daily cash drawer reconciliation — match POS to physical cash Report POS errors, system issues, or discrepancies to Supervisor immediately Maintain billing area cleanliness and organization

- Review the daily sales report store-wise and flag insights/anomalies to management. - Investigate suspicious transactions/credit notes with the help of CCTV footage and the AI monitoring system. - Match weekly/monthly customer credit payments received against the credit ledger. - Prepare the daily sticker/rate-change report. - Consolidate the daily purchase report across all shops in Excel / Retailware dashboard with insights. - Verify debit notes are correctly cut against purchase bills. - Maintain organized daily/monthly scanned bill folders—purchase, debit, credit, market returns, expenses, and others. - Check that all purchase data flows correctly and completely from Retailware to Tally every day. - Prepare and submit daily, weekly, and monthly MIS reports as prescribed by management. - Act as the day-to-day bridge between the Accounts department and Store Operations teams.

Manage home store floor—crockery, cookware, appliances, linen, decor Supervise Department Supervisors—coaching on consultative selling Ensure premium display standards—clean, well-lit, thematic arrangements Drive high-value sales through product demonstration and cross-selling Manage gift wrapping and packaging for premium customers Coordinate with the category manager on new collections and dead stock clearance Handle VIP customer relationships and special orders Monitor breakage and damage—enforce careful handling protocols Manage staff scheduling and training on product knowledge Report daily and weekly sales to the store manager Coordinate with the central accounts team for payments to suppliers with debit notes, if any

- Greet customers and offer consultative assistance - Demonstrate products—cookware features, appliance usage, linen quality - Maintain display arrangements—clean, dust-free, well-organized - Handle fragile items with care—proper wrapping and packaging - Gift wrap items for customers when requested - Report any damage or breakage immediately to the supervisor. - Keep product knowledge updated—new arrivals, features, prices - Support stock counting and inventory checks - Maintain section cleanliness—dust displays daily

1.       Set up new products and maintain the attributes, content, and pricing of existing products across our eCommerce marketplaces, including Amazon, eBay, and Walmart. 2.       Monitor and resolve all marketplace performance notifications, policy violations, listing suppressions, and compliance issues to ensure account health and uninterrupted sales. 3.       Communicate with Amazon, eBay, Walmart, and other marketplace support teams as required to resolve listing, performance, and compliance-related issues. Update and manage the store fronts to improve sales. Manage and optimize marketplace storefronts, including merchandising, categories, promotions, and content updates, to improve visibility, customer experience, and sales performance. Work closely with the Operations team on a regular basis to maintain accurate inventory levels, mark products out of stock, and open or close listings as products are introduced, replenished,

Creating and developing detailed design drawings and models: Utilizing SolidWorks software to create 2D and 3D models and drawings that meet project requirements. Collaborating with cross-functional teams: Working with engineers, designers, and other stakeholders to develop design concepts and ensure accuracy and functionality. Conducting design reviews: Reviewing designs to make necessary revisions and ensuring they conform to industry standards and regulations. Candidate must be experience in Solid Works and Auto CAD Design Hydraulic and Pneumatic Cylinder and Power Pack. Drafting 3D and 2D modules Resining in Mumbai HR Swapna Sugdare

Senior Manager Business Development Location: Mumbai Job Summary We are looking for an experienced and driven Senior Manager Business Development to join our high-growth FMCG/Fintech organization in India. This role will focus on driving business growth through effective channel marketing strategies, strategic partnerships, and market expansion initiatives. You will work closely with internal teams and external partners to strengthen brand presence, accelerate sales, and build scalable distribution networks. Key Responsibilities Develop and implement channel marketing and business development strategies aligned with overall business objectives. Identify, onboard, and manage strategic partners including brands, eB2B platforms, cash-and-carry players, distributors, and retailers. Build and maintain strong relationships with existing channel partners through regular engagement and performance reviews. Conduct market research and analyze consumer insights, competitor activity, and industry trends to identify growth opportunities. Collaborate with cross-functional teams (sales, product, marketing, and operations) to execute marketing campaigns and go-to-market initiatives. Develop channel-specific marketing assets such as product collateral, sales presentations, and training materials. Track and evaluate channel performance using sales data, ROI metrics, and market share analysis. Stay informed about industry trends and regulatory developments impacting the FMCG and Fintech sectors. Design innovative partner programs, incentives, and loyalty initiatives to drive engagement. Requirements Bachelor s degree in Marketing, Business Administration, or a related field; MBA preferred. Minimum 5 years of relevant experience, preferably in FMCG, Retail, Telecom, eB2B, or Fintech industries in India. Strong strategic, analytical, and problem-solving skills. Excellent communication and presentation skills with the ability to influence stakeholders. Proven ability to manage multiple projects simultaneously in a fast-paced environment. High level of ownership, self-motivation, and a results-oriented mindset. This is an exciting opportunity to play a pivotal role in shaping channel and business development strategies in a fast-evolving FMCG/Fintech landscape. Join us to drive growth, build impactful partnerships, and contribute meaningfully to our expansion journey. Qualification : Bachelors degree in Marketing, Business Administration, or a related field; MBA preferred

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Customer-Centric Market Research & Customer Success Internship Location: Mumbai Have you ever wondered what customers truly want and what influences their choice of one brand over another? At ePayLater, we go beyond assumptions. We engage directly with real customers, gather first-hand insights from the market, and convert those insights into meaningful product and business impact. This internship offers a unique opportunity to work at the intersection of fintech, market research, and customer success, giving you direct exposure to retailers, distributors, and small businesses. Your insights will actively contribute to how we build, position, and evolve our products. What You ll Work On Understand Customer Behavior: Analyze merchant needs, payment patterns, and digital credit usage. Identify Market Gaps: Discover unmet needs and areas where current solutions fall short. Competitive Insights: Capture customer perceptions of competitors and identify opportunities for differentiation. Customer Acquisition & Onboarding: Introduce potential customers to ePayLater s offerings and support onboarding. Insight Sharing: Convert on-ground conversations into actionable insights for product, sales, and strategy teams. How You ll Do It Conduct one-on-one field visits with merchants and small businesses. Run quick surveys and in-depth interviews. Map competitor offerings and customer sentiment. Participate in focus group discussions where applicable. Prepare daily reports highlighting insights, challenges, and key learnings. What You ll Gain Hands-on exposure to go-to-market strategy, market research, and sales execution. Deep understanding of customer psychology and B2B decision-making. Opportunity to influence real product and customer experience decisions. Internship certification and performance-based recommendation. A whole new perspective on India s retail ecosystem. B-school students or graduates interested in sales, marketing, market research, or customer strategy. Self-driven individuals comfortable working in dynamic, on-ground environments. Strong communicators who enjoy interacting with people. Curious thinkers who ask the right questions and dig deep for insights.

Biomedical Engineer - Field Operations Location: Mumbai Department: Operations Customer Success (Field) Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). Our mission is to save lives by improving patient safety, enhancing outcomes, and reducing healthcare costs through innovative, AI-driven technologies. Trusted by hospitals in India, the USA, and Africa, Dozee is revolutionizing healthcare with cutting-edge solutions. Role Overview As a Biomedical Engineer in Field Operations, you will be the face of Dozee at partner hospitals. This role involves conducting product demonstrations, installing and troubleshooting Dozee devices, and training healthcare professionals on device usage. You will ensure that the deployment and functionality of our solutions meet the highest standards, contributing to better patient outcomes and enhanced operational efficiency. Key Responsibilities Product Demonstrations & Installations Conduct live demonstrations of Dozee s devices at hospitals, showcasing their features and benefits to healthcare professionals. Install Dozee devices, ensuring proper setup and smooth functionality. Provide troubleshooting and technical support during and after installations. Training & Support Train healthcare professionals (nurses, doctors) and patients on how to use Dozee devices and the patient monitoring dashboard. Provide ongoing technical support and assistance, ensuring the devices are used effectively. Gather feedback from end-users to identify opportunities for improvement. Site Assessments & Coordination Perform site assessments to understand hospital requirements and communicate device needs to the remote team. Coordinate with remote teams to relay updates and ensure timely resolution of issues during site visits. Relationship Building Build and maintain strong relationships with healthcare professionals to foster trust and collaboration. Ensure clear, consistent communication between Dozee and hospital staff. Requirements Education & Experience Graduation or Diploma in Science, ITI, or a related field. 0-2 years of field operations or field sales experience in the healthcare or hospital industry. Prior experience working with doctors/nurses is preferred. Skills Basic understanding of computer operations and familiarity with technical tools. Excellent communication skills, with fluency in local languages. Willingness to travel within the city and work in hospital wards. Open to working night shifts occasionally as required. Why Join Dozee Be part of an innovative, mission-driven company revolutionizing healthcare with AI. Opportunity to directly impact patient safety and operational efficiency at top hospitals. Work with a team that has already monitored 1M+ patients and saved over 10 million nursing hours. Qualification : Graduation or Diploma in Science, ITI, or a related field

Manager - Sales Force Effectiveness (SFE) Location: Mumbai Group Company: RPG Life Sciences About the Role The Sr. Manager - SFE is responsible for driving operational excellence through data-driven insights, automation, and digital tools. This business-critical role ensures real-time KPI analysis, aligns sales activities with corporate goals, and mentors the team to enhance productivity across the organization. Key Responsibilities Strategy, Analytics & Benchmarking Align sales efforts with business objectives, including segmentation, targeting, and call planning. Monitor KPIs to evaluate sales team effectiveness and provide recommendations for improvement. Create MIS reports and dashboards for senior leadership and the PMT to ensure real-time visibility. Prepare IPM audit reports with competitor analysis and ensure EI for all brands exceeds 100% monthly. Provide market reflection summaries and insights on new product introductions. Automation, CRM & Data Quality Manage and optimize CRM platforms to support sales processes and improve productivity. Automate workflows such as call logging, sample tracking, and reporting. Oversee the integration of SFA tools with ERP and BI systems while maintaining data integrity. Train field sales teams on CRM system adoption and lead the optimization of SFA tools. Collaborate with vendors for UI/UX improvements to enhance user experience. Operations & People Leadership Optimize Travel Allowance (TA) and Daily Allowance (DA) submissions to drive a "0-deduction" culture. Provide insights on Continuing Medical Education (CME) expenditures to improve process efficiency. Mentor the SFE team on advanced tools like Excel, Power BI, and Power Query. Work with marketing, IT, and commercial teams to ensure data-driven decision-making. Address operational challenges through hands-on support and team guidance. Skills & Competencies Advanced Analytics: Proficiency in Power BI, Excel (Advanced), and Power Query. SFA Expertise: Mastery of Sales Force Automation platforms and CRM data integration. Leadership: Proven ability to coach teams and drive digital transformation. Analytical Depth: Expertise in KPI tracking, market trend interpretation, and root cause analysis. Qualifications & Experience Education: Bachelor's or Master s degree in Business, Data Analytics, or a related field. Experience: Minimum 15 years in Sales Operations, SFE, or MIS, ideally in pharma or FMCG. Track Record: Proven experience in automation, dashboarding, and team leadership. Success Metrics Timely delivery of accurate dashboards with actionable leadership insights. Measured increase in sales productivity via automation and data visibility. Reduced travel-related expenses and optimized CME processes. Development of a high-performing, continuously learning SFE team. Qualification : Bachelor's or Masters degree in Business, Data Analytics, or a related field