Knowledge Base Jobs in Bengaluru

Associate Inside Sales Location: Bengaluru Employment Type: Full-Time About ClinChoice ClinChoice is a global leader in providing full-service clinical development and post-approval solutions to the world s top pharmaceutical, biotechnology, medical device, and consumer health companies. Since 1995, we ve partnered with innovators across the healthcare spectrum to accelerate clinical trials, ensure regulatory compliance, and advance patient safety. With operations spanning the U.S., U.K., Mexico, Armenia, China, Japan, India, and the Philippines, we deliver high-quality, data-driven solutions tailored to our clients unique needs. Position Summary We re seeking a motivated and detail-oriented Inside Sales Associate to join our growing team in Bengaluru. In this role, you will drive lead generation and business development initiatives by identifying new opportunities, reaching out to prospects, and supporting cross-functional collaboration to expand ClinChoice s footprint. Key Responsibilities Lead Generation & Outreach Research potential clients, including current and pipeline products, and identify key decision-makers. Initiate contact via targeted emails and cold calls to introduce ClinChoice s services and generate qualified leads. Consistently achieve monthly and quarterly goals for scheduling meetings with prospective clients. Maintain accurate records of all outreach activities, meetings, and follow-ups in the CRM system. Cross-Functional Collaboration Work closely with the Business Insights team to pinpoint opportunities and contribute to tailored marketing campaigns. Assist in distributing marketing assets to prospective clients and stakeholders. Market Intelligence & Learning Stay informed about ClinChoice s capabilities, offerings, and active projects. Build and maintain a robust knowledge base of client systems, industry trends, and market developments. Track changes in technology, operations, and regulatory landscapes to identify new sales opportunities. Additional Responsibilities Comply with all company policies, procedures, and data protection guidelines. Maintain strict confidentiality in all communications and documentation. Support broader organizational and departmental goals. Actively participate in training programs and ongoing learning initiatives. Candidate Profile Bachelor s degree in Commerce, Life Sciences, or a related field; MBA preferred. 0 2 years of relevant experience in sales, business development, or a similar role. Proficient in MS Office tools (Word, PowerPoint, Excel). Basic understanding of biostatistics is a plus. Strong analytical, communication, and interpersonal skills. Self-motivated, proactive, and able to work independently with a solution-oriented mindset. Be part of a globally recognized organization at the forefront of clinical innovation. Collaborate with cross-functional experts from around the world. Grow your career in a fast-paced, learning-oriented environment. Qualification : Bachelors degree in Commerce, Life Sciences, or a related field; MBA preferred

Job Title: Technical Support Associate Location: Bengaluru, India Company: IntouchCX Experience: Minimum 6 months (with international customers) Job Type: Full-time About IntouchCX IntouchCX delivers premium customer experiences for major global brands across voice, chat, email, and social platforms. They are known for their tech-forward support and commitment to quality-driven service. Role Overview As a Technical Support Associate, you will: Provide multi-level support for hardware, software, OS, and network issues. Troubleshoot problems using remote access, email, and phone. Deliver technical advice, resolve issues, and ensure customer satisfaction. Represent the brand with strong communication and technical expertise. Key Responsibilities Diagnose and resolve software application and hardware issues Handle installation and maintenance of operating systems and computer applications Troubleshoot network/VPN/intranet/internet connectivity problems Provide guidance and recommendations based on customers technical issues Set up and support laptops, desktops, notebooks, and related hardware Maintain high standards of technical documentation and resolution tracking Qualifications & Skills Experience: At least 6 months of technical support (international BPO/tech support preferred) Language: Fluent spoken English Skills: Excellent problem-solving and analytical thinking Strong interpersonal and customer handling skills Good knowledge of consumer electronics, IT products, OS, and networks High emotional intelligence and ability to remain calm under pressure Passion for technology and self-learning Benefits Competitive salary with performance-based incentives Medical insurance Free food and transport (for on-site shifts) Growth opportunities through training and development Strong employee recognition and engagement programs

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Product Support Analyst Travel Domain Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global tech platform revolutionizing business travel and expense technology. We bring together passionate travelers and technologists through the world s largest business travel marketplace. As an equal opportunity employer, Serko celebrates diversity and authenticity to create meaningful impact. With offices in New Zealand, Australia, North America, China, and a new hub in Bengaluru, India, we are expanding rapidly to build a world-class team and innovative products. Role Overview: Product Support Analyst GetThere Serko is hiring two Product Support Analysts for our GetThere online booking tool in Bengaluru. You will be at the frontline of customer support, resolving day-to-day client issues and ensuring superior service. Your work will strengthen client relationships and contribute to product and process improvements that drive customer satisfaction. Key Responsibilities Manage and resolve client issues through email, telephone, and issue tracking systems efficiently and professionally. Provide effective troubleshooting and solutions for GetThere product and application problems. Deliver exceptional customer service by being responsive, communicative, and adhering to SLAs. Collaborate with internal teams to escalate and resolve complex issues promptly. Identify opportunities for process improvement to reduce incoming support queries and enhance product usage. Support product testing and release activities as needed. What You ll Bring Strong problem-solving skills and proven ability to investigate and resolve technical issues effectively. Exceptional customer service mindset with a passion for delivering superior support. Excellent written communication skills to translate technical terms into clear, customer-friendly language. Ability to liaise between end-users and technical teams to ensure accurate understanding and resolution. Solid knowledge of travel industry Global Distribution Systems (GDS). Prior experience troubleshooting GetThere or supporting corporate online travel platforms is highly preferred. Competitive base salary with performance-based discretionary incentives. Access to a comprehensive learning and development platform to grow your career. Supportive work environment encouraging ownership of your career path. Be part of an innovative team driving meaningful change in business travel technology. Excited to support and innovate in travel technology with Serko s Bengaluru team? Apply today!

Senior Technical Writer | 4-6 Years Experience | Bangalore (Onsite) Location: Bangalore (Work from Office) Experience: 4 to 6 Years About the Role We are looking for a detail-oriented Senior Technical Writer to join our dynamic team. The ideal candidate will have a strong ability to gather complex technical information from developers and subject matter experts, transforming it into clear, concise, and user-friendly documentation. You will play a vital role in creating and maintaining comprehensive technical materials that support our innovative real estate ERP platform, In4Suite . Key Qualifications Bachelor s degree in Marketing, Business Administration, or related field. Proven experience in technical writing within software or technology environments. Exceptional skills in organizing and presenting complex technical information clearly. Strong ability to write instructional content, including user manuals, installation guides, FAQs, and API documentation. Effective collaboration skills to work with product management, engineering, and QA teams. Ability to review, edit, and update documentation to reflect product updates and improve clarity. Commitment to maintaining documentation accuracy, consistency, and industry standards. Preferred Skills Hands-on approach to documentation development and management. Proactive ownership of documentation projects and deliverables. Self-motivated with the ability to work independently and within a team. Excellent verbal and written communication skills. Strong attention to detail and quality assurance mindset. What You Will Get Flexible working hours for work-life balance. Opportunities for continuous learning and career growth. Comprehensive medical and insurance benefits. Company Core Values Positive attitude with a collaborative mindset to achieve shared goals. Clear, respectful communication with managers and and colleagues. Team-first approach emphasizing collective success over individualism. Growth-oriented mindset committed to ongoing skill and knowledge development. About In4Velocity Since 2004, In4Velocity has been a trusted technology partner for real estate, construction, and infrastructure companies, helping streamline their daily operations. Our flagship product, In4Suite , is a cutting-edge platform empowering real estate developers to become digitally advanced enterprises, providing critical insights for better business decisions. In4Suite uniquely integrates all essential real estate workflows buy-side, sell-side, and in-house operations into a single platform, eliminating the need for multiple disparate tools. With a powerful Business Intelligence system and unmatched global support, In4Suite is the preferred platform for real estate development and construction management clients worldwide. Join us to be part of a pioneering company driving innovation and transformation in the real estate technology space. Apply now to join In4Velocity! Qualification : Bachelors degree in Marketing, Business Administration, or related field.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Support Engineer II Salesforce Location: Bangalore, India Team: Enterprise Applications About the Team Rubrik s Enterprise Applications team supports critical business processes across the organization by managing key SaaS platforms such as Salesforce, NetSuite, Workday, Coupa, Snowflake, and others. Their goal is to enhance scalability, system efficiency, and user experience while enabling business growth. Role Overview As Support Engineer II Salesforce, you ll be the key escalation point and hands-on technical expert supporting Salesforce functions across Sales, Marketing, Channel, and Admin modules. You ll resolve complex issues, guide enhancements, and ensure Salesforce aligns with organizational goals and compliance standards. Key Responsibilities Salesforce Support & Issue Resolution Act as the primary escalation point for Salesforce issues in Sales, Marketing, Channel, and Admin. Diagnose and troubleshoot complex problems (data issues, access, automations, integrations). Collaborate with developers, integrators, and DevOps to resolve cross-functional issues. Enhancements & Change Management Manage minor enhancements, change requests, and bug fixes. Coordinate deployment with admins, release managers, and business teams. Create documentation and training materials for end users. Governance, Compliance, & Performance Enforce data governance, access control, and security standards. Support SOX, GDPR, and other compliance through audits and documentation. Monitor and improve Salesforce system performance and scalability. What You ll Need Required Experience 5 7 years of Salesforce experience. Strong understanding of Sales Cloud, Marketing Cloud (or Pardot), Partner Portals, Admin Tools. Salesforce Administrator certification required. Proven ability to troubleshoot complex issues (Apex, Flows, Workflows, Reports, Validation Rules). Preferred Skills Experience with Service Cloud and Case Management. Familiarity with integration tools like MuleSoft, Zapier, and marketing automation platforms. Additional Salesforce certifications (e.g., Marketing Cloud Email Specialist) are a plus. Core Competencies Strong strategic thinking and solution alignment with business goals. High attention to detail, quality focus, and ownership mindset. Strong communication and stakeholder engagement skills. Ability to manage multiple priorities in fast-paced, cross-functional environments. Customer-centric, problem-solving approach. Rubrik is a leader in Zero Trust Data Security , helping enterprises protect, monitor, and recover their critical data from cyberattacks and disruptions. You ll be part of a forward-thinking team working with cutting-edge tech in a collaborative and impactful environment.

Job Title: Tech Support Engineer Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is reimagining how businesses engage with customers through human-like conversations powered by AI, especially on platforms like WhatsApp. We're part of Y Combinator s Winter 2021 cohort and backed by top-tier investors. Over 300+ brands including HUL, ITC, Sugar Cosmetics, and Piramal Health rely on us to deliver smart, automated, and delightful customer experiences. Founded by IIT Delhi alumni and Forbes 30 Under 30 honorees, LimeChat is a fast-growing, mission-driven team obsessed with innovation, product excellence, and real-world impact. We see ourselves as an elite sports team, not a family. Everyone is an A-player and is expected to push themselves and their peers to new heights. If you're looking for hypergrowth, ownership, and the chance to work with cutting-edge technology in AI and automation, this is your opportunity. What You'll Do As a Tech Support Engineer, you ll be a key part of the Customer Success and Engineering loop diagnosing real-world issues and ensuring clients have a seamless experience with LimeChat s products. Key Responsibilities: Troubleshoot technical issues, analyze logs using Kibana, and identify root causes. Escalate unresolved bugs and issues to the engineering team with well-documented findings. Use SQL for running queries and retrieving data to fulfill client requests. Manage and resolve support tickets on Freshdesk and track bugs/issues in JIRA. Ensure resolution times meet SLA standards and strive for exceptional customer satisfaction. Work closely with product, QA, and engineering to continuously improve support operations. Contribute to the knowledge base and internal documentation for known issues and resolutions. Must-Have Skills Bachelor s in Computer Science, IT, or related discipline. Solid understanding of SQL and data query logic. Familiarity with Freshdesk (or similar ticketing tools) and JIRA for issue tracking. Excellent troubleshooting and debugging skills. Comfortable reading and interpreting application logs via tools like Kibana. Clear written and verbal communication skills. Strong customer-first mindset with a focus on resolution and relationship building. Able to work in a fast-paced startup environment and manage shifting priorities. Bonus Points For Experience in B2B SaaS support environments. Exposure to API debugging, postman, and developer tools. Ability to contribute to support automation or internal tooling. Be part of a YC-backed rocketship startup transforming how businesses interact with customers. Work alongside high-caliber teammates and learn faster than ever. Engage in real impact your work directly improves the product and customer happiness. Experience steep career growth and ownership from day one. Exposure to top global D2C and enterprise brands. Quotes We Live By: It s okay to fail. It s not okay to not try. Do the right thing when others are not looking. If you're ready to put your tech skills to work solving real customer problems and want to grow in a high-energy environment, LimeChat is the place for you. Apply now and join our journey. Qualification : Bachelors in Computer Science, IT, or related discipline.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Join Us in Reshaping the Future of Data Storage We re on the cutting edge of the tech industry, revolutionizing the data storage landscape. At Pure Storage, you ll lead with innovation, grow alongside us, and collaborate with the brightest minds in the industry. If you re passionate about transforming the tech world and ready to make a lasting impact, come join us! The Challenge: The Pure Storage Technical Writing Team is looking for a strong leader to drive the next level of our technical content. As a leader within the team, you will manage talented technical writers, enhance documentation processes, and deliver world-class technical content. If you're creative, organized, and eager to solve customer problems, this role is for you. Key Responsibilities: Lead & Inspire: Manage and grow a transformative team of technical writers to deliver exceptional documentation for Pure Storage. End-to-End Documentation: Own and continuously improve the documentation process, including release notes, user guides, API guides, and more. Analytics & Reporting: Use analytics tools to measure the effectiveness of your content, providing reports and recommendations for improvement. Collaborative Partnerships: Build strong relationships with product and engineering teams to stay up-to-date on new features and products. Product Expertise: Become a subject matter expert in Pure Storage technology and use this knowledge to produce high-quality documentation. Customer-Centric Content: Develop content plans that target customer pain points, focusing on delivering documentation that enhances the user experience. Career Growth: Foster a career path for yourself and your team, continuously building knowledge and expanding horizons. What You ll Need to Bring: Leadership Experience: 2+ years managing a technical writing team, with a vision for advancing the organization to the next level. Technical Writing Expertise: 5+ years of software technical writing experience, with a strong understanding of documentation processes and tools. Metrics-Driven: Ability to create and analyze key performance metrics to improve individual and team outcomes. Mentorship Skills: Proven ability to mentor and guide writers, optimizing team performance. Technology Enthusiast: Passion for adopting new technologies, such as AI, to enhance team productivity and content quality. Writing Excellence: Exceptional writing, editing, and communication skills in English, with experience maintaining a corporate style guide. DITA & CMS Proficiency: Familiarity with working in a DITA environment and using content management systems (CMS) and authoring tools. Collaboration Skills: Strong interpersonal abilities to work effectively with writers, engineers, program managers, QA engineers, and support teams. Organizational Skills: Ability to manage multiple projects simultaneously, delivering quality content on time, even under tight deadlines. Familiarity with Tools: Experience using JIRA, Confluence (Wiki), and working in Agile environments. Team-Oriented: A collaborative, cross-functional mindset with a sense of ownership and energy. What You Can Expect from Us: Pure Innovation: We celebrate critical thinking, challenges, and trailblazers who are passionate about innovation. Pure Growth: We provide the space and support for you to grow alongside us, contributing to something meaningful. We ve been recognized in Fortune s Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We value collaboration, team building, and putting the greater good ahead of ego.

Join Us in Reshaping the Data Storage Industry We re at the forefront of an incredibly exciting area in tech, revolutionizing the data storage industry. At Pure Storage, you ll lead with innovative thinking, grow alongside us, and collaborate with the smartest team in the industry. If you re ready to make an impact and leave your mark, this is the opportunity you ve been waiting for. SHOULD YOU ACCEPT THIS CHALLENGE... As a Technical Writer, you ll work with a globally distributed team across time zones in Asia, Europe, and the Americas. Success in this role requires strong collaboration and communication skills, as you ll actively participate in software development through daily or weekly sync meetings, uncovering new features for documentation, and tracking the status of your documentation for upcoming releases. You will also provide feedback, reviews, and edits for your colleagues to ensure the quality and consistency of documentation across the team. You ll research new technologies, both industry-wide and at the product level. In this process, you ll work directly with engineers and other subject matter experts to understand the features you are documenting, using those features firsthand on the same production software and systems as your users. Key Responsibilities: Collaborate with technical teams to research, write, edit, and maintain software documentation and release notes. Work with a globally distributed team, attending daily or weekly meetings and syncs. Follow a style guide to ensure consistent and clear writing. Review and provide feedback on colleagues' writing to maintain high-quality documentation. What You ll Need to Bring to This Role: Mandatory Requirements: 8+ years of experience in technical writing for software. Proven experience writing software documentation in a docs-as-code approach. Exceptional writing and editing skills, with a focus on creating documentation for a global audience of developers. Hands-on experience with Linux command-line applications, Git, HTML, CSS, and JavaScript. Preferred Requirements: Experience with containerization technologies, such as Kubernetes and Docker. Familiarity with cloud services, virtualization, and networking technologies. Experience with Storage Virtualization and knowledge of storage technologies like Block devices, NFS, File Systems, and Object Storage. Comfort with Agile development methodologies and working within sprints. Proficiency with markup languages like Markdown and ASCIIdoc. Basic programming knowledge and the ability to write code samples, tweak them for documentation purposes, and understand the underlying code to improve documentation accuracy. What You Can Expect from Us: Pure Innovation: We celebrate critical thinking, challenges, and trailblazers who strive to push boundaries. Pure Growth: We provide the space and support for you to grow with us and contribute meaningfully. Pure Storage has been recognized as one of Fortune s Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We build each other up, setting aside egos for the greater good. Additionally, we understand the importance of a healthy work-life balance and offer a variety of perks, including flexible time off, wellness resources, and company-sponsored team events. For more details, check out purebenefits.com.

Technical Writer Description Hungry, Humble, Honest, with Heart. The Opportunity Nutanix unites public cloud simplicity and agility with private cloud performance and security. Our Documentation Team creates and maintains software and hardware documentation to support our customers. We work closely with engineering, product management, and support teams to develop high-quality technical documentation that enhances the customer experience. As a member of this team, you will work on documentation for the Core Data Path (CDP) and Prism teams, collaborating with developers and support engineers across geographies to deliver clear, user-focused documentation aligned with Nutanix standards and best practices. About the Team The Tech Pubs team at Nutanix handles software, hardware, and solutions documentation. Based in India, this team works on critical projects that directly impact our customers. Customer feedback is our top priority, and we maintain a collaborative, no-drama environment with a best-in-class engagement score of 88. Your Role Document new products, platforms, and features. Maintain documentation for previous product versions. Write release notes and support documentation. Gather information from product specifications, team meetings, interviews with subject-matter experts, and direct hands-on use of systems. Manage multiple documentation projects for software products. Peer review content created by other writers. Incorporate and address feedback from multiple sources, including customer input. Work independently and manage tight deadlines effectively. What You Will Bring Experience writing concept, task, and reference topics for multiple outputs and use cases. Familiarity with industry standards such as the Microsoft Manual of Style for Technical Publications. Ability to manage documentation for multiple versions of products. Experience with GitHub. Ability to prioritize and track multiple concurrent projects. Comfort working with UNIX/Linux command-line interfaces. Experience collaborating in cross-functional teams across engineering, product, and support. Bachelor s degree in technical/professional communication, computer science, electrical engineering, or a related field. 5-8 years of experience documenting software products. Proficiency in single-sourcing techniques for multiple deliverable types using topic-based structured authoring (DITA or other XML frameworks preferred). Familiarity with technologies such as UNIX/Linux, storage, virtualization, and networking. Work Arrangement Hybrid: This role blends remote work flexibility with the advantages of in-person collaboration. Most roles require coming into the office at least 2-3 days per week, though some roles or teams may require more frequent on-site presence. Your manager will provide team-specific guidance. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected category. We hire and promote based solely on qualifications. We are committed to fostering an inclusive work environment where all employees can be themselves and thrive. We also provide reasonable accommodations for individuals with disabilities.

Technical Solutions Analyst I About the Role: As a Technical Solutions Analyst I, you will investigate front-end applications, capturing information, applying fixes, shadowing end-users, and testing workflows internally and externally. You will also utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators is essential. You will document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. Prioritizing work based on severity, you will balance client and business needs. Collaboration within and across teams will ensure issues are addressed by the appropriate individuals. Responsibilities: Investigate front-end application issues. Capture relevant information related to incidents. Apply fixes and troubleshoot problems. Shadow end-users to understand their experience. Test workflows internally and externally. Utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Communicate effectively (verbally and in writing) with clients and internal collaborators. Document notes, activities, resolutions, and knowledge articles. Prioritize work based on severity and impact. Collaborate within and across teams. Basic Qualifications: Six months of experience. Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field. Preferred Qualifications: Knowledge of SQL. Willingness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal and communication skills, enabling effective collaboration with global teams. Willingness to work in different shifts and provide on-call support. Qualification : Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field.

Description Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time. Required Experience/Skills 6-15 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content. Proven ability to craft content for end users. Ability to quickly learn complex technologies. High standards of quality and attention to detail. Experience with XML-based authoring tools such as Oxygen. Experience with source control software such as Perforce or Git. Excellent problem solver. Excellent communication and interpersonal skills Strong advocate for the customer. Ability to work collaboratively and manage multiple deliverables within tight deadlines. Strong team player with excellent communication skills. Bachelor's degree in a technical, communications, or writing field, or equivalent experience. Knowledge of DITA and structured authoring. Experience working in an Agile development environment Desired Experience/Skills Experience with source control software Good to have ability to read, understand, and build short code samples in a variety of programming languages Experience with CRM applications (Salesforce familiarity a plus) Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.) Programming knowledge with HTML A related technical degree required Qualification : Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

The Role: Technical Support Engineer II Qualifications Bachelor s Degree in Computer Science, Information Technology, or related field. 2 4 years of experience in the Networking Industry. Customer-facing experience is a plus, preferably with TAC expertise. Responsibilities Act as a team player with a positive attitude. Provide pre- and post-sales technical support, troubleshooting, and best practices to customers via phone, email, and web. Manage support cases, ensuring timely resolution and follow-ups. Utilize fault isolation and root cause analysis to address technical challenges. Reproduce customer issues and qualify critical problems. Publish Technical Support Bulletins and maintain the Knowledge Base. Collaborate with cross-functional teams (Development, Sales, QA, Marketing) to enhance customer experience. Review and contribute to user documentation, including manuals, troubleshooting guides, and training materials. Offer on-call support as required. Technical Skills Solid understanding of networking fundamentals (TCP/IP, ARP, DNS, DHCP). Proficient in routing and switching (OSPF, BGP, VLAN, STP). Experience with security protocols (IPSEC, SSL-VPN, NAT, GRE). Knowledge of authentication protocols (Radius, TACACS) is a plus. Familiarity with Windows and Linux environments. Hands-on experience with products from Palo Alto, Cisco, Juniper, Fortinet, and Checkpoint. Experience with remote access VPNs (e.g., Cisco AnyConnect, Pulse Secure). Exposure to Cloud Security (Zscaler, Palo Alto Prisma) and cloud platforms (AWS, Azure) is an advantage. Excellent written and verbal communication skills in English. Willingness to work in a 24x7 rotational shift environment. Key Objectives Proactively diagnose and troubleshoot network issues for customer and Aryaka Core Networks. Handle escalated cases, working with customers, engineering, and stakeholders to ensure swift resolution. Mentor L1 engineers and assist with monitoring and diagnosing network-related issues. Document solutions and contribute to the Knowledge Base. Work with a global, fast-growing SD-WAN innovator. Be part of a diverse and inclusive company culture. INC. Magazine Best Places to Work (2020) recognition. Qualification : Bachelors Degree in Computer Science, Information Technology or similar.