Knowledge Base Management Jobs in Pune

Job Title: Senior Mobile App Developer Location: Pune We are looking for an experienced and highly skilled Senior React Native Mobile App Developer to lead the development of a cutting-edge mobile application. This role offers the opportunity to build the app from the ground up, with a focus on defining architecture, setting coding standards, and ensuring optimal performance and reliability. You will work closely with cross-functional teams, including product, backend, and design, to deliver a seamless, high-quality mobile experience across both iOS and Android platforms. Key Responsibilities: Lead the end-to-end development of a new mobile application using React Native for both iOS and Android. Define and implement the app architecture, coding standards, folder structure, dependency management, and reusable components. Collaborate with product managers and designers to translate business requirements into intuitive, responsive, and high-performing user interfaces. Securely integrate with backend services (REST APIs / GraphQL) and handle complex authentication flows. Ensure high app performance, responsiveness, offline capabilities, and compatibility across a variety of devices. Manage private and enterprise distribution processes: iOS Enterprise provisioning and distribution (Ad Hoc, MDM-based) Internal Android enterprise distribution (APK/AAB deployment) Experience with AppCenter, Firebase App Distribution, Intune, or AirWatch is a plus. Work with native code when necessary (Swift/Objective-C for iOS, Java/Kotlin for Android). Implement and maintain observability, crash analytics, and logging solutions (e.g., Crashlytics, Sentry). Perform code reviews, mentor junior developers, and enforce engineering best practices. Participate in release planning, versioning, and the management of continuous integration (CI) pipelines. What You Bring: 4+ years of mobile development experience, with at least 2+ years of hands-on experience in React Native, building production-grade applications. Strong proficiency in JavaScript and TypeScript, with a deep understanding of React concepts. In-depth knowledge of mobile app lifecycle management, including navigation, animations, gestures, UI rendering, and state management. Extensive experience with state management libraries (Redux, Recoil, Zustand, MobX, etc.). Solid understanding of both iOS and Android platform fundamentals, such as: Permissions and security management Push notifications integration Local storage and offline sync solutions (e.g., AsyncStorage, SQLite, MMKV) Familiarity with private enterprise app distribution workflows (outside of App Store/Play Store). Experience with CI/CD pipelines for mobile applications (e.g., Fastlane, AppCenter, Bitrise, GitHub Actions). Ability to work independently with a product-ownership mindset and strong collaboration skills. Excellent communication skills and the ability to collaborate effectively with cross-functional teams. Nice to Have: Experience with Expo (managed or bare workflow). Experience developing or integrating native modules. Familiarity with deep linking, dynamic links, and integrating analytics SDKs. Knowledge of OTA (Over-the-Air) updates (e.g., CodePush, EAS, AppCenter). If you re passionate about building scalable, high-performance mobile applications and are ready to take ownership of a key product, we d love to have you on our team!

Technical Project Manager-II Location: Pune Employment Type: Full-Time About Calfus At Calfus, we deliver innovative AI agents and enterprise solutions that transform businesses in unimaginable ways. Our software engineering and ERP teams empower startups and enterprises to harness AI s full potential, automate complex workflows, and drive revenue growth. We pride ourselves on a culture of innovation, speed, and collaboration. As one of the fastest-growing companies in the AI space, we seek talented professionals who are passionate, driven, and ready to make an impact. About the Role As a Technical Project Manager-II, you will lead the successful delivery of complex technical projects from conception through deployment. Your role includes managing cross-functional teams, defining project scopes, creating timelines, allocating resources, and ensuring projects meet customer requirements on time and within budget. You will bridge communication between technical teams and stakeholders, proactively resolving issues to keep projects on track. Key Responsibilities Lead end-to-end delivery of GenAI/LLM-based software solutions across diverse business functions. Understand customer needs, translate them into technical requirements, and negotiate priorities. Build and nurture a strong engineering culture focused on respect, empathy, and best practices. Collaborate with principal engineers across Calfus locations to develop best-in-class products. Manage project scope, timelines, resources, and risks to ensure timely delivery. Facilitate communication between stakeholders and technical teams. Support engineering teams by addressing challenges and helping unblock technical issues. Apply Agile, Scrum, or other development methodologies effectively. Utilize project management and development tools (Jira, Git, Jenkins, Docker, etc.). Leverage cloud technologies (AWS, Azure) and understand system architectures. What We Expect From You 6+ years of relevant project management experience, with 5+ years in technical or IT environments. Proven success managing complex, multi-team software projects, especially involving AI/ML or GenAI/LLM solutions. Strong programming knowledge in one or more: Node.js, Java, Python, React.js, Angular. Deep understanding of software development life cycles and methodologies (Agile, Scrum, Waterfall). Experience with cloud architectures and deployment pipelines (DevOps, CI/CD). Excellent communication skills to engage technical and non-technical stakeholders. Ability to drive decision-making based on data and insights. Proficient with project management tools like Jira, MS Project, Asana, etc. Bonus Skills Certifications such as PMP, ScrumMaster or equivalent. Hands-on experience with DevOps and continuous integration/deployment practices. Familiarity with data pipelines from ingestion to dashboards is a plus. Benefits Comprehensive medical, group, and parental insurance. Gratuity and provident fund contributions. Wellness programs and birthday leave. Inclusive, fast-paced culture that values innovation and diversity. Equal Opportunity Statement Calfus Inc. is committed to creating an inclusive workplace where everyone regardless of background, identity, or experience has the opportunity to thrive. We celebrate diversity and encourage all qualified candidates to apply.

Job Title: Senior Software Engineer Firmware Development Location: Pune Experience: 5 to 7 Years Qualification: B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, Telecommunication, or Electrical Engineering Job Summary We are looking for an experienced and innovative Senior Software Engineer to lead the firmware development for embedded systems across our product lines. This role involves designing and developing embedded software architectures, conducting design validations, and collaborating closely with cross-functional teams to ensure robust, scalable, and high-performance solutions that meet product requirements and quality standards. Key Responsibilities 1. New Product Development Analyze customer requirements and conduct technical feasibility studies. Design product architecture (SW, HW, FW) and finalize key components and tools. Create detailed block diagrams, signal flows, class diagrams, and DFMEAs. Develop firmware for embedded systems including GUI, drivers, communication protocols, etc. Perform code reviews, debugging, and unit testing. Validate designs through simulation and field testing. Prepare all technical documentation for engineering release. Collaborate with testing teams to address test feedback and implement corrective actions. 2. Standards & Documentation Define and maintain software design guidelines, SOPs, and coding standards. Ensure adherence to product standards, including both Indian and International codes. Maintain comprehensive documentation including schematics, flowcharts, and technical manuals. 3. Project Monitoring & Reporting Participate in project review meetings and provide regular updates. Maintain timesheets and project tracking tools in accordance with project timelines and SPI targets. 4. Customer Support & RCA Address and resolve firmware-related customer complaints. Conduct root cause analysis (RCA) and implement corrective firmware releases. 5. Knowledge Sharing & Innovation Contribute to internal knowledge bases and reusable component libraries. Propose improvements to design methodologies, tools, or processes as part of continuous innovation. Actively contribute to the organization s technology roadmap with new ideas and solutions. Key Skills & Competencies Technical Skills: Strong experience in firmware development for embedded systems. Expertise in .NET platform, C/C++, and object-oriented programming. Experience with GUI development, communication protocols (UART, I2C, SPI, CAN, etc.). Familiarity with design simulation, debugging tools, and unit testing frameworks. Knowledge of design for manufacturability (DFM) and design for testability (DFT). Understanding of DFMEA, IPC standards, and product lifecycle management. Experience in compliance with Indian and International product standards. Behavioral & Leadership Skills: Strong analytical and problem-solving capabilities. Excellent written and verbal communication skills. Highly accountable, dependable, and self-motivated. Customer-focused with a drive for results. Collaborative mindset with the ability to work across multidisciplinary teams. Willingness to innovate and share knowledge for team and organizational growth. Performance Indicators Timely delivery of assigned modules (Schedule Performance Index) Adherence to design and coding standards Reduction in post-release bugs Quality and completeness of documentation Effectiveness in RCA and bug resolution Contributions to knowledge sharing and innovation Be part of a forward-thinking engineering team working on cutting-edge embedded and software technologies. Collaborate with industry experts in a high-performance environment. Access to continuous learning, upskilling programs, and certification support. If you re passionate about embedded systems and software architecture and ready to make an impact, we d love to hear from you. Apply now! Qualification : B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, Telecommunication, or Electrical Engineering

Position Title: Presales Engineer Location: Pune Experience: 5+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. Accops provides secure workspace access, virtualization, and Zero Trust-based solutions for modern digital workforces. Role Overview: We are seeking an experienced Presales Engineer to support solution consulting, technical sales engagements, and partner enablement. The ideal candidate should bring strong technical expertise, excellent communication skills, and leadership capabilities to guide customers and partners through the technical evaluation and solution design process. Key Responsibilities: Gain certification in Accops products and maintain up-to-date product knowledge Deliver compelling technical presentations and conduct interactive demos (on-site and remote) Lead and manage pre-sales account teams, ensuring project alignment and timely delivery Engage in solution design, sizing, and deployment planning for Accops and third-party products Prepare comprehensive competitive analysis and technical architecture documents Build and maintain a high standard of pre-sales and post-sales support Contribute to the knowledge base, including articles, tutorials, FAQs, and best practices Manage and respond to customer queries promptly, ensuring high satisfaction Provide technical training to partner sales and presales teams Draft and define the Statement of Work (SoW) for implementation teams Stay updated with market trends, product developments, and competitive offerings Collaborate closely with the Sales Account Manager to map customer needs to the best-fit solution Communicate both technical and business benefits of solutions to varied stakeholders Mandatory Technical Skills: Proven team management experience: mentoring, motivating, and aligning with business goals In-depth technical understanding of: Operating systems: Windows, Linux (Ubuntu, Red Hat, Debian) Networking: DNS, DHCP, routing, VPNs, Active Directory, directory services, SAML, SSL, HTTPS Security technologies: Firewalls, VPN, ZTNA, CASB, SASE, Identity Federation Hands-on knowledge of at least one desktop virtualization platform: Citrix Apps & Desktop, VMware Horizon, Windows Virtual Desktop (WVD), MS RDP Experience in solution architecting and capacity planning Ability to translate customer requirements into solution architectures Strong grasp of real-world product benefits and limitations Good to Have: Presales experience in a startup environment (VDI, VPN, MFA, MDM, Azure, AWS) Prior experience with Accops products Experience in executive-level customer interactions Working knowledge of Windows Server, Windows 10, and RDS licensing Behavioral Competencies: Strong verbal and written communication skills Demonstrated leadership and initiative Clear and structured thinking and problem-solving approach High level of accountability and ownership Proactive and self-motivated with a logical bent of mind Adaptable and able to thrive in dynamic environments Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Position: Documentation Specialist Location: Pune Job Type: Full-Time Industry: IT Services Experience Required: 1 3 Years Position Overview We are looking for a detail-oriented and tech-savvy Documentation Specialist to join our team in Pune. In this role, you will be responsible for creating, maintaining, and updating clear and user-friendly documentation that supports the use of our products and solutions. You ll work closely with developers, testers, and product managers to ensure our documentation is accurate, accessible, and aligned with business goals. Key Responsibilities Create and maintain a variety of documentation including user manuals, API guides, troubleshooting documents, release notes, FAQs, and online help content. Collaborate with cross-functional teams (developers, testers, product managers) to gather technical content and ensure information accuracy. Translate complex technical concepts into clear, concise, and user-friendly content for both technical and non-technical audiences. Maintain consistency in tone, style, and terminology across all documentation assets. Develop supporting visual content such as diagrams, flowcharts, and presentations. Ensure documentation is updated with every product release. Follow and implement best practices for documentation usability, structure, and accessibility. Requirements Strong written, verbal, and grammatical communication skills. Familiarity with using AI tools to enhance documentation workflows. Proficiency in Google Workspace or Microsoft Office Suite. Strong proofreading and editing skills to ensure high-quality, error-free content. Ability to work independently and collaboratively with a keen eye for detail and organization. Preferred Attributes A natural storyteller who can simplify complex information. Self-motivated and results-oriented with excellent problem-solving skills. Comfortable adapting to changing priorities and managing multiple tasks simultaneously. Experience with documentation or content management tools is a plus. Benefits Comprehensive training and mentorship to accelerate your career growth. Competitive compensation package. Health insurance coverage. A collaborative, inclusive work environment that values innovation and diversity. Opportunities for continuous learning and professional development.

Job Title: Sub Category Manager Procurement Location: Pune Department: Tender Management / Procurement Function: Procurement & Vendor Development Experience: Minimum 5 Years Education: BE / B.Tech (Engineering Any Specialization) Working Language: English Employment Type: Full-Time Position Overview We are seeking a Sub Category Manager Procurement with strong expertise in vendor sourcing and strategic vendor development. This role is critical in building and managing a high-performing supplier base, ensuring cost efficiency, quality compliance, and timely procurement across categories such as MEP, HVAC, civil, electrical, and safety equipment. The ideal candidate brings a balance of strategic thinking and hands-on execution in procurement operations, vendor negotiation, rate contract management, and cross-functional coordination. Key Responsibilities Vendor Sourcing & Profiling Identify and onboard vendors across categories including MEP, HVAC, civil, electrical, and R&M. Conduct market research and benchmarking to source cost-effective and high-quality suppliers. Perform vendor due diligence ensuring compliance with organizational standards and regulatory norms. Strategic Vendor Development Build and nurture long-term, strategic vendor relationships. Define and track vendor performance metrics (KPIs) and initiate performance improvement actions. Align vendors with organizational objectives through structured reviews and feedback loops. Procurement Strategy & Execution Lead rate analysis, cost negotiations, and value engineering initiatives. Manage Annual Rate Contracts (ARCs) for key categories like safety gear, pumps, HVAC, and consumables. Develop customized procurement solutions and spares for site-specific requirements. Operational Coordination & Compliance Collaborate with site teams for BOQ clarification, amendments, and procurement issue resolution. Manage procurement transactions and approvals via the SAP-MM module. Facilitate vendor site visits (recce) for accurate scoping and quotation preparation. Reporting & Analysis Generate MIS reports, comparative cost analyses, and vendor performance summaries. Track and optimize procurement turnaround times (TAT) for all categories under management. Key Qualifications & Skills Technical Expertise Deep knowledge of procurement categories like MEP systems, HVAC, safety, civil works, and consumables. Strong understanding of procurement life cycle, sourcing strategies, and material specifications. Vendor Management Proficiency in vendor negotiation, onboarding, assessment, and relationship management. Experience developing vendors for integrated facility management (IFM) or large-scale real estate/infrastructure projects is an advantage. Soft Skills Strong coordination and communication skills across vendors and cross-functional internal teams. Ability to thrive under pressure and deliver within tight timelines. Preferred Industry Background Residential complexes, commercial offices, malls, industrial parks, or integrated facility management (IFM) sectors. Core Competencies Strategic Thinking & Problem Solving Cost Optimization & Commercial Acumen Attention to Detail & Quality Assurance Innovation & Process Improvement Qualification : BE / B.Tech (Engineering Any Specialization)

Position: Project Service Accountant ASP Location: Pune Employment Type: Full-Time Company: vConstruct (Construction Technology Company) About vConstruct vConstruct is a Pune-based construction technology company specializing in providing advanced construction-related services to clients in the US. Our Accounting Support for Projects (ASP) business unit delivers expert project accounting services to help construction projects thrive through precision, compliance, and timely execution. Role Overview We are looking for a detail-oriented Project Service Accountant to join our ASP team. This role involves managing accounting processes, data entry, invoice processing, and document management using construction management software. The candidate must have a solid understanding of accounting principles and the ability to communicate effectively in English, as most clients are US-based. The ideal candidate will ensure quality and diligence in delivering project accounting and para-accounting services. Key Responsibilities Review subcontractor insurance certificates and documents; update construction management software accordingly. Perform quality checks on timesheets to ensure compliance with state guidelines. Extract, review, and summarize project-related documents, invoices, and receipts from various sources. Validate and consolidate documentation for owner billing submissions. Reconcile monthly expense statements of company cardholders against receipts. Review subcontractor documentation for approval in US construction projects. Understand client/project requirements to create and maintain workflows and trackers. Post and review contracts in the system; reconcile costs by comparing budgets versus actuals and initiate corrective actions for discrepancies. Handle ad hoc client requests by analyzing, organizing, and comparing various data points to provide accurate outputs. Requirements 2-4 years of experience in accounting processes. Strong knowledge of accounting concepts and proficient English communication skills (both verbal and written). Experience in designing and implementing workflows based on client requirements, coordinating with internal and external teams. Hands-on experience with accounting-related processes. Proficiency in MS Excel and other spreadsheet tools. Familiarity with global accounting processes. Experience in project-based service industries and outsourced accounting services is a plus. General Skills and Attributes Process-oriented with the ability to connect dots and solve problems efficiently. Proactive multitasker capable of working under pressure. Collaborative team player with excellent interpersonal skills. Strong troubleshooting and issue-resolution abilities. Professional attitude with the ability to develop productive relationships internally and with clients. Commitment to high-quality project delivery despite tight constraints. Can-do attitude with a willingness to learn and contribute. Proficiency in Microsoft Office suite. Willingness to contribute to the firm s knowledge base and expertise. Education Bachelor s or Master s degree in Commerce, Business Administration, or related field. Additional certifications in accounting or management will be an advantage. Join vConstruct to be part of a dynamic, international team at the forefront of construction technology, delivering cutting-edge project support services to global clients. Grow your career in a supportive environment that values learning, innovation, and teamwork. Qualification : Bachelors or Masters degree in Commerce, Business Administration, or related field

Job Title: Technical Support Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations worldwide with the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Druva simplifies data protection, streamlines governance, and delivers data insights, helping customers accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs, delivering robust data resilience across multiple geographies and clouds. About the Role: Join Druva s Global Customer Support team, a group of highly skilled engineers dedicated to resolving complex technical issues and enhancing the customer experience. As a Technical Support Engineer, you ll be on the front lines of delivering exceptional support for Druva s innovative cloud-based data protection products. This role offers a dynamic and challenging environment where you ll develop your skills while directly impacting customer success and satisfaction. What You ll Do: Provide technical support for Druva s products as part of a 24x7x365 global support team. Collaborate with team members to troubleshoot and resolve complex technical issues. Analyze logs and exceptions to identify root causes and improve product usability and customer experience. Contribute to knowledge management by documenting solutions as Knowledge Base articles. Develop and implement productivity tools to tackle complex technical challenges. Escalate unresolved issues to appropriate teams while maintaining clear communication with customers at all levels. Follow established troubleshooting methodologies to diagnose, reproduce, and resolve issues. Engage in continuous learning through training and e-learning courses. Work closely with Quality Assurance and Engineering teams to identify, report, and resolve product defects. Utilize remote support tools and case management systems such as Salesforce, JIRA, and Zoom. Meet and exceed Service Level Agreements (SLAs) for all customer support channels. Who You Are: Minimum Qualifications: Bachelor s degree in a technical field or equivalent experience. 3+ years of relevant technical support or similar experience. Strong written and verbal communication skills. Good understanding of backup and recovery concepts, including disaster recovery, backup types, and replication. Experience with Operating Systems administration: Windows, Linux, Solaris, Unix. Familiarity with cloud infrastructure such as AWS, VMware Cloud, or other public cloud providers. Knowledge of server backup applications and troubleshooting security-related issues. Skilled in troubleshooting using tools like Wireshark, tcpdump, Procmon, Perfmon. Basic understanding of storage technologies (SCSI, SAN, iSCSI, NAS). Hands-on experience with VMware, Hyper-V, and Nutanix technologies. VMware Certified Professional (preferred). Nutanix Enterprise Administrator certification (preferred). Knowledge of backup and recovery for databases like Microsoft SQL and Oracle. Ability to troubleshoot integration issues between SaaS and on-premises applications. Experience creating customer-facing documentation. Experience with deployment and configuration is a plus. If you are passionate about customer success, technical problem-solving, and working with cutting-edge cloud technology, Druva offers an exciting environment where you can grow your career and make a tangible impact. Qualification : Bachelors degree in a technical field or equivalent experience.

Quality Control Manager | Pune Job Description We are looking for an experienced Quality Control Manager who will coordinate inspection services across projects, monitor quality performance, and generate detailed reports based on key performance indicators. You will lead the quality assurance efforts to exceed client expectations and maintain high-quality standards throughout the organization. Key Responsibilities Promote a culture of quality achievement and continuous performance improvement across all departments. Develop, implement, and maintain a comprehensive product quality assurance strategy covering all stages of product development. Set and monitor quality assurance (QA) compliance objectives, ensuring targets are consistently met. Integrate environmental, health, and safety standards into quality procedures. Establish clear quality standards and methods for staff to follow. Collaborate with operations teams to define and enforce quality control procedures. Oversee and support a distributed team to maintain consistent quality performance. Prepare and present quality performance reports to management and stakeholders. Qualifications & Requirements Minimum 3 years of quality control experience in a managerial role. Proven ability to manage and coordinate distributed or remote teams effectively. Strong communication skills with the ability to interact at all organizational levels. In-depth knowledge of quality management systems, environmental standards, and health and safety regulations. Analytical mindset with excellent report-writing skills. Lead quality assurance initiatives in a growing and dynamic company. Work with cross-functional teams to drive operational excellence. Competitive salary and opportunities for professional development. Supportive work culture focused on innovation and quality. Location: Pune Job Type: Full-time Experience: 3+ years Industry: Quality Control / Manufacturing / Operations

Job Title: Software Developer (C# .NET) Location: Pune Duties & Responsibilities Software Development: Develop and implement C# .NET software modules based on application architecture and project requirements. Conduct testing using simulation environments. Perform software commissioning and testing on machines. Participate in innovation projects to explore new technologies and improve processes. Design, build, and maintain efficient and reliable C# code. Clarify requirements, create technical specifications, and prepare implementation options in collaboration with clients. Create and maintain software documentation and coding guidelines. Manage source code using version control tools like Git/GitLab. Perform regular code reviews to ensure quality and compliance with standards. Advice and Support: Train and mentor new employees. Coordinate and supervise external partners when necessary. Ensure adherence to Oerlikon standards. Provide global software support for production teams. Offer technical consulting and support to other internal departments. Continuously update technology knowledge and share best practices within the team. Qualifications & Experience Graduate degree in Computer Engineering, IT, or equivalent (B.E./B.Tech/MCA). Minimum 5 years of hands-on software development experience using C# .NET, specifically in windows/desktop-based applications. Strong grasp of OOP concepts, design patterns, and MVC architecture. Expertise in Microsoft Visual Studio 2022 / VS Code. Experience with C# 12.0, .NET Framework 4.6.2, .NET Standard 2.0, .NET Core 5/6, WinForms, SVG, WCF, and SQL databases. Familiarity with version control tools (Git/GitLab) and CI/CD pipelines (DevOps). Working knowledge of project management tools like JIRA. Strong analytical and problem-solving skills. Proficiency in English (both written and spoken). About Oerlikon Oerlikon is a global innovation leader in surface engineering, polymer processing, and additive manufacturing across industries such as aerospace, automotive, energy, tooling, and textiles. Our solutions enhance performance, functionality, and sustainability for our customers' products and processes. With over 11,800 employees across 93 nationalities in 38 countries and 207 locations, Oerlikon embraces diversity and is committed to fostering an inclusive and equitable workplace. Oerlikon is an Equal Opportunity Employer, promoting fair hiring and employment practices. Qualification : Graduate degree in Computer Engineering, IT, or equivalent (B.E./B.Tech/MCA).

Position Summary This role will be responsible for developing commercial forecasts for pipeline and launching products as well as completing opportunity assessments for life cycle management. This role brings specific therapeutic area in-depth expertise, analytical instinct, strategic thinking, and project management skills to communicate the value assessment of new assets and flag appropriate risks and opportunities. Job Responsibilities The delivery role will include project scoping, solution design, execution, and communication of the analysis in the client-ready formats. Build realistic, transparent, and assumption-driven demand forecasts. Challenge assumptions and apply forecasting methodologies to support the brand strategy. Prepare robust forecast assumptions leveraging expertise and analogs from the in-line Forecasting team and research from the Insights and Analytics team. Ensure objectivity of brand/therapeutic area forecasts by establishing objectives aligned around forecast accuracy. Developing brand volume forecasts, both short-term and long-term, to feed into strategic and operational planning processes. Support launch preparations and guide the teams to set up clear post-launch performance tracking by creating and monitoring the short-term revenue forecasts, comparable to actuals in the future, and recommending adjustments when applicable. Consistent delivery of analytics that drive informed decision-making, including the definition and development of models to be used in answering business and operational questions. Adopting and executing new and innovative analytics offerings for untapped opportunities; Enabling automation of routine measurements. Supports client strategy to ensure business and compliance needs are met. Coordinate and manage subordinates, facilitate interdepartmental communication, and allocate tasks and resources as needed. Guide and advise the modeling and capabilities team as a Subject Matter Expertise on various technologies, solutions, and capabilities to help set up industry-leading practice. Education BE/B.Tech Work Experience 7-12 years of experience in Experience working with Life Sciences companies in pharmaceutical forecasting (in branded business)/ data analytics; experience supporting both pipeline and marketed product(s) preferred; experience in Specialty or Rare Disease, preferred. Expertise with a variety of modeling techniques including statistical, patient-flow, simulations, agent-based and other systems dynamics-based techniques. Manage & develop patient/epidemiology-based forecasting models for pharma clients. Project Manager who can lead enablement of global life sciences companies to manage forecasting and/or data & analytics function through Axtria solutions and innovative methodologies. EPI based Forecasting for Inline, Pipeline, and BD&L Products/ Brands. Trend-Based Forecasting Experience. Experience supporting multiple markets globally, Region, and countries. A deeper understanding of disease and Therapy Areas and their application to forecast. Expertise in handling datasets - IQVIA, Evaluate, IPD, Kantar, DRG etc. Proven experience working with pharmaceutical datasets (Rx, APLD, etc). Effective forecast storyboarding, capturing key insights backed by relevant data and Quantitative Analytics, Business Analysis and Analog Analysis. Behavioural Competencies Teamwork & Leadership Motivation to Learn and Grow Ownership Cultural Fit Talent Management Technical Competencies Problem Solving Lifescience Knowledge Communication Project Management Attention to P&L Impact Business development Capability Building / Thought Leadership Scale of revenues managed / delivered Scale of Resources Managed Qualification : BE/B.Tech

Campaign Performance Analysis: Analyze the effectiveness of media campaigns across digital, social, programmatic, and traditional media platforms. Track key performance indicators (KPIs) such as impressions, click-through rates (CTR), cost-per-click (CPC), cost-per-acquisition (CPA), and return on ad spend (ROAS). Perform in-depth analysis of media data to identify trends, opportunities, and areas for improvement. Reporting & Insights: Prepare detailed reports and dashboards to communicate media performance to client stakeholders. Provide recommendations on how to optimize campaigns based on data insights, A/B testing results, and market trends. Collaborate with the media buying and planning teams to provide insights that influence media strategy. Budget & Spend Analysis: Monitor media spend across campaigns and ensure alignment with allocated budgets. Identify opportunities for cost efficiencies and performance improvements. Assist in forecasting media spend based on historical data and future trends. Cross-Channel Attribution: Utilize multi-touch attribution models to evaluate the contribution of various media channels (search, display, social, etc.) to overall campaign performance. Help improve the media attribution process to ensure proper credit is given to each channel. Media Research & Competitor Analysis: Stay up to date with industry trends, new tools, and best practices in media analytics. Conduct competitor media analysis to understand market positioning and media strategies of competitors. Identify emerging platforms and channels for potential investment based on research. Collaboration & Stakeholder Management: Work closely with media planners, buyers, and digital marketing teams to ensure alignment of media strategy with business objectives. Provide clear and concise data-driven recommendations to both technical and non-technical stakeholders. Essential Skills & Experience Experience: 2-4 years of experience in media analysis, digital marketing analytics, or a related field. Technical Proficiency: Strong knowledge of digital marketing platforms such as Google Ads, Facebook Ads, and programmatic buying platforms. Proficiency in using analytics tools like Google Analytics, Adobe Analytics, or similar platforms. Experience with data visualization tools (e.g., Tableau, Power BI, or similar) to present insights effectively. Familiarity with Excel and SQL for data manipulation and analysis. Analytical Skills: Strong ability to analyze complex data sets, derive actionable insights, and communicate findings effectively. Detail-Oriented: Ability to handle multiple data points with precision, ensuring the accuracy and integrity of reports. Communication: Excellent written and verbal communication skills, with the ability to explain data insights to non-technical stakeholders. Desirable Skills & Experience Experience with advanced analytics techniques such as predictive modeling or marketing mix modeling (MMM). Understanding of media buying processes and digital advertising ecosystems. Certification in Google Analytics, Facebook Blueprint, or other relevant platforms.

Job Title: Business Development - 2W Segment Location: Pune, India Employment Type: Full-Time | On-Site Job Family: Strategy & Business Development About Schaeffler Schaeffler is a dynamic, global technology leader known for its entrepreneurial spirit and rich history of private ownership. As a trusted partner to major automotive manufacturers, aerospace companies, and key industrial players, Schaeffler offers exciting development opportunities in a collaborative, innovative environment. Key Responsibilities Business Development Strategy & Roadmap for 2W Segment Develop and drive the strategic roadmap for Schaeffler s 2-wheeler (2W) business, aligned with VLS (Vehicle Lifetime Solutions) vision and long-term business objectives. Lead the Strategy Dialogue process, ensuring that sales and gross profit (GP) targets are met through effective business development initiatives. Collaborate with internal teams to translate strategy into actionable business plans. Market & Competitor Research Conduct in-depth research into market trends, competitor activities, and technological advancements in the 2W industry. Monitor and provide updates on government policies, regulations, and legislation impacting the automotive sector. Identify white spaces and new business growth opportunities, advising leadership on emerging trends and potential product line expansions. Market Sizing & Strategic Support Define and consolidate the 2W market size across segments. Support VLS leadership in formulating product and business line strategies based on data-driven insights. Assist in order intake planning to align with revenue goals and business growth expectations. Qualifications Education: University degree in a technical or commercial discipline (e.g., Mechanical/Electrical Engineering, Business Administration & Engineering). Experience: Prior experience in sales, key account management, or program management ideally within the automotive sector. Knowledge of business processes, with strong expertise in pricing strategies and product profitability analysis (PPA). Technical Knowledge: Strong understanding of automotive product development, market trends, and industry dynamics, especially within the 2-wheeler segment. At Schaeffler, we believe that diverse ideas and perspectives drive innovation and fuel creativity. By respecting and appreciating differences, we contribute to sustainable value creation for all stakeholders and society. Join us to shape the future of mobility through groundbreaking innovation and impactful projects. Qualification : University degree in a technical or commercial discipline (e.g., Mechanical/Electrical Engineering, Business Administration & Engineering).

Job Title: Head of Sales India Location: Pune, India Business Area: Robotics & Discrete Automation Division About ABB At ABB, we are committed to addressing global challenges through innovation and sustainable technology solutions. Our core values care, courage, curiosity, and collaboration shape how we work, ensuring diversity, inclusion, and equal opportunities for all. Your Key Responsibilities As Head of Sales - India, you will play a pivotal role in developing and executing an effective sales strategy for ABB s Robotics & Discrete Automation business across India. You will lead the sales team to drive revenue growth, improve market penetration, and enhance customer satisfaction, while ensuring alignment with ABB s business goals. Define, implement, and maintain an effective sales strategy to achieve qualitative and quantitative sales targets across products, systems, and services. Monitor and anticipate performance gaps, proactively implementing corrective actions to meet targets. Identify and evaluate new business opportunities with both existing and potential customers, and allocate appropriate resources for execution. Lead customer satisfaction initiatives through regular customer surveys, feedback collection, and action planning based on insights. Lead and participate in the negotiation of key contracts, ensuring balanced outcomes for ABB and customers. Develop, coach, and lead a high-performing sales team of 75 to 100 professionals, fostering a culture of collaboration, integrity, and excellence. Qualifications & Experience Education: Bachelor s degree in Electrical & Electronics, Electronics & Electrical, Automation & Technology. An MBA in Marketing is preferred. Experience: Minimum 10 years of overall sales experience, with at least 5 years in a leadership role managing sales teams. Proven track record in strategic sales planning, account management, customer relationship management, market analysis, and commercial negotiations. Skills: Strong leadership capabilities to manage large teams (75-100 members). Highly technical and strategic sales mindset, with a strong winning attitude. Excellent collaborative and interpersonal skills, with high ethical standards and integrity. Strong knowledge of risk management, sales reporting, and team development. Languages: Fluent in English & Hindi. Travel: Up to 40% travel within India. About ABB Robotics & Discrete Automation The Machine Automation Division at ABB offers fully integrated solutions, including: Programmable Logic Controllers (PLCs) Industrial PCs Servo Motion Systems Industrial Transport Systems Machine Vision Technologies Advanced software for engineering and optimization These solutions primarily serve machine builders in industries such as plastics, metals, printing, and packaging. The division operates under B&R Industrial Automation, ABB s global center for machine and factory automation. Global exposure in a leading automation company. Opportunities to work on cutting-edge automation technologies. A collaborative and inclusive work environment. Development programs to enhance your leadership and sales skills. Qualification : Bachelors degree in Electrical & Electronics, Electronics & Electrical, Automation & Technology.

Join the Entrata Revolution: Your Next Big Opportunity Awaits! Position: Utility Auditor Location: Pune, India / Remote Who We Are: Entrata is more than just a tech company we re a movement. Our team of over 2200 passionate individuals spans continents and offices across Utah, Texas, India, Israel, and the Netherlands. We blend the innovative spirit of a startup with the stability of a seasoned company, ensuring transparency and open communication with a dash of fun. We believe that refining the living experience starts with us, and we re committed to crafting a better world, one property at a time. What You ll Do: As a Utility Auditor, you'll be the sharp-eyed guardian of accuracy, diving into utility billing with the kind of meticulous attention to detail that ensures no anomaly goes unchecked. This isn t just about auditing; it s about solving puzzles, improving processes, and making sure our utility systems are as efficient as possible. Master the Numbers: Apply your accounting expertise to dissect utility consumption data and billing statements, ensuring every digit adds up correctly. Think Like a Detective: Use your critical thinking skills to hunt down discrepancies, solve complex billing puzzles, and ensure the system is always running smoothly. Be a Problem-Solving Pro: When billing issues arise, you re the first one on the case, resolving them quickly and efficiently, like a true problem-solving superhero. Own Your Process: Lead audits independently, driving your own initiatives, collaborating with different teams, and constantly improving our processes. Be the Bridge: Work hand-in-hand with utility providers, ensuring smooth communication, resolving discrepancies, and ensuring data accuracy. Analyze & Act: Dive deep into data analysis to uncover trends, track usage, and create reports that drive actionable insights for the business. Stay Ahead of the Curve: Stay updated on the latest utility regulations and compliance standards to ensure our operations are always in line with the law. Innovate & Share: Contribute to improving auditing processes and share your knowledge with the team, fostering a culture of learning. What You Bring to the Table: Accountability: A Bachelor s degree in Accounting, Finance, Business Administration, or something similar. Experience: 2+ years in accounts payable or auditing preferably in utility or property management but if you ve got the right mindset, we re excited to hear from you! Tech Savvy: You re a Microsoft Excel whiz and have experience with data analysis tools. Communication Skills: Fluent in English (both written and verbal) you ll be talking to internal teams and external vendors, and your communication needs to be spot-on. Critical Thinker: You ve got the ability to spot discrepancies from miles away and use your problem-solving skills to fix them. Independence: You re a self-starter who thrives with minimal supervision but knows when to reach out for collaboration. Bonus Points For: Property Management Experience: Familiarity with industry-specific utility practices. Billing Software Expertise: Experience with utility billing software to streamline data management. SQL Knowledge: A basic understanding of SQL queries to help you gather relevant data. A Few More Things: This role involves working night shifts to align with our clients in the United States. So, if you ve got exceptional English skills and the drive to work during non-standard hours, this could be your perfect fit. At Entrata, we live by the mantra Excellent Alone, Better Together. We re committed to fostering a diverse and inclusive team, where all ideas are welcome, and every voice is heard. Whether you're in Pune, Utah, or working remotely, we create an environment that encourages growth, teamwork, and creative problem-solving. Fun Perks: From ergonomic setups for your WFH space to free food and snacks in the office. Career Growth: We believe in a Be valued, Create value approach to career development. Generous Time Off: Flexibility to care for yourself and your family when needed. Wellness Benefits: Medical plans, dental, vision, life insurance, and more. Financial Planning: RSUs, ESPP, retirement plans, and business travel insurance. At Entrata, we re building more than just great software. We re shaping the future of living experiences. Join us and be a part of this exciting journey! Qualification : Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Join Entrata: Lead the Charge in Transforming Property Management Software Position: Product Owner Location: Pune, India About Entrata Since 2003, Entrata has been at the forefront of revolutionizing property management. What began as a group of visionary college students changing the way rent is paid online has grown into a global leader in the industry. Our award-winning software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, and we continue to reshape the landscape of property management worldwide. With over 2200+ team members across the globe, from Utah to Texas to India, Entrata blends the energy of a startup with the stability of an established leader. Our values of innovation, transparency, and teamwork drive everything we do. If you re looking for an opportunity to make a tangible impact in an exciting industry, Entrata is the place for you. Position Overview: Product Owner Entrata is seeking a Product Owner to drive the development and delivery of innovative product features that will enhance the customer experience, streamline logistics processes, and optimize delivery operations. As a core member of our product team, you ll work closely with cross-functional teams, including UX designers, software architects, and developers, to deliver top-notch software solutions. If you re passionate about making a difference and have a background in product ownership or business analysis in a software environment, this role is for you. What You ll Do: Shape the Product Roadmap: You will develop and execute the product roadmap for delivery-related features, ensuring alignment with business objectives and customer needs. Manage Backlogs & Prioritize: Define and prioritize product requirements, user stories, and acceptance criteria. Organize and maintain the product and team backlogs to keep the development teams on track. Collaborate Across Teams: Work with stakeholders across development, customer success, and UX teams to ensure smooth communication and timely product delivery. Translate User Needs into Features: Connect with different user personas, understand their tasks, and work closely with the UX teams to capture their requirements. Drive Product Evolution: Study competing products and features, identify industry trends, and inform product development based on your findings. Oversee Product Lifecycle: Manage the development, testing, and release of product features, ensuring that quality is maintained and deadlines are met. Continuous Improvement: Analyze product performance metrics and gather customer feedback to continuously iterate on and improve product features. Act as the Subject Matter Expert: Provide expert guidance on delivery operations to internal teams and clients, supporting them with insights and best practices. Stay Ahead of the Curve: Stay updated on industry best practices and technological advancements in delivery management to ensure Entrata s products remain cutting-edge. What You Bring: Education & Experience: A Bachelor s degree in Computer Science, Engineering, or a related field. You bring 3+ years of experience in product management or a related role, preferably in the software industry. Agile Expertise: You are familiar with agile development methodologies and tools (such as Jira), and you can apply them to optimize delivery processes. Clear Communication: You excel in written and verbal communication, with the ability to translate complex requirements into actionable plans and articulate them clearly to stakeholders. Analytical & Problem-Solving Skills: You have a strong ability to analyze data and solve problems, ensuring that product features meet the highest standards of quality. Collaboration Skills: Your ability to work with cross-functional teams is unmatched. You understand how to leverage the collective expertise to deliver exceptional results. Nice to Have: SaaS Experience: Experience working in the SaaS industry or with property management software is a plus. Certifications: You hold relevant certifications like CBAP, SAFe for PO, or Design Thinking for Product Management. SQL Knowledge: Familiarity with optimizing SQL queries and understanding database triggers is an advantage. Data Tools Proficiency: Experience with product analytics and data visualization tools like Amplitude, Tableau, or Power BI. Property Management Insight: Any experience or understanding of the property management industry will help you hit the ground running. Career Growth: Entrata fosters a Be valued, Create value culture, empowering you to grow both personally and professionally. Health & Wellness: Choose from world-class medical, dental, vision insurance, plus life assistance programs to keep you and your family covered. Work-Life Balance: Enjoy generous time off to recharge and prioritize your well-being. Financial Stability: Take advantage of RSUs, ESPP, retirement plans, and more to secure your future. Collaborative Culture: We believe in the power of teamwork and diversity. At Entrata, we encourage innovative thinking, personal development, and mutual respect. Entrata isn t just a place to work it s a place to grow, to innovate, and to help shape the future of property management. If you're ready to join a dynamic team that s making a difference on a global scale, we d love to hear from you. Qualification : Bachelors degree in computer science, engineering, or a related field.

Job Title: L2 Infrastructure Engineer Linux Patching (3 Positions) Location: Pune Shift: 24/7 About the Role: As an L2 Infrastructure Engineer Linux Patching, you will be responsible for coordinating, deploying, and troubleshooting patches for Linux servers in a large-scale enterprise environment. You will work with RedHat, SLES, CentOS, and Ubuntu, ensuring security compliance and best practices in vulnerability management. Key Responsibilities: Linux Patching & Vulnerability Management: Coordinate, deploy, and troubleshoot Linux patches for RedHat, SLES, CentOS, and Ubuntu servers. Apply vulnerability management best practices and prioritize patch deployments using CVE scoring. Utilize Ansible AWX for automation and configuration management of patching procedures. Provide insights for improving scanning processes based on vulnerability scanner data. Ensure minimal business disruption by coordinating patch deployments with cross-functional teams. Troubleshoot patching failures and provide technical guidance to fellow engineers. Automation & Infrastructure Support: Develop Python scripts for automating patch management processes. Support cloud infrastructure on the Azure platform. Manage and configure virtual servers in an enterprise environment. Work within an enterprise ticketing system (e.g., ServiceNow) to track incidents, requests, and changes. Process & Compliance: Ensure adherence to change management and ITIL best practices. Maintain detailed documentation of patching activities and procedures. Required Skills & Experience: Must-Have: 5-8 years of experience as a Linux Support Engineer or similar role. Expertise in Linux patching and troubleshooting vulnerabilities. Hands-on experience with Ansible AWX, Ansible, Chef, or Puppet for automation. Knowledge of CVE scoring and vulnerability management best practices. Strong understanding of RedHat, SLES, CentOS, and Ubuntu operating systems. Experience managing cloud infrastructure on Azure. Excellent communication skills and ability to handle multiple tasks efficiently. Good-to-Have: Experience with Python scripting for automation. Familiarity with ServiceNow or similar enterprise ticketing systems. Relevant Linux administration certifications (e.g., RHCSA, RHCE, LPIC). At our organization, we value innovation, collaboration, and technical excellence. We offer: A challenging and dynamic environment with opportunities to work on enterprise-scale infrastructure. Exposure to cutting-edge automation and cloud technologies. A supportive team and culture that promotes continuous learning and professional growth. Apply Now if you're a skilled Linux Engineer passionate about automation, security, and enterprise infrastructure!

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

About Aera Technology: Aera Technology is a leading Decision Intelligence company that empowers enterprises to operate efficiently, intelligently, and sustainably. Our platform, Aera Decision Cloud , integrates with existing systems to digitize, augment, and automate decisions in real time. We help global enterprises transform their decision-making processes, delivering millions of recommendations that lead to significant revenue gains and cost savings for some of the world's best-known brands. Global Sustaining Engineering Intern We are looking for a Global Sustaining Engineering Intern to join our engineering team. In this role, you will assist in troubleshooting and resolving technical issues across our global teams, working closely with our US and India engineering teams. This internship provides an excellent opportunity to gain hands-on experience in a fast-paced, cutting-edge technology environment. Responsibilities: Issue Monitoring & Resolution: Actively monitor, track, and resolve technical issues reported by the US/global teams during their working hours. Cross-Team Coordination: Work closely with the India engineering team to troubleshoot and resolve issues efficiently, ensuring timely and effective issue resolution. Timely Reporting: Provide regular updates and reports on ongoing and completed tasks to the Lead Sustaining Engineering. Effective Communication: Ensure smooth communication between the US and India teams, facilitating knowledge transfer and problem-solving in real-time. Process Documentation: Assist in documenting debugging steps, troubleshooting techniques, and issue resolutions to build a knowledge base for future reference. About You: Education: Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field. Technical Skills: Proficiency in Java, JavaScript, and React.js for full-stack development. Knowledge of SQL and database management for troubleshooting issues. Experience with version control systems (e.g., Git). Ability to debug and troubleshoot complex technical issues effectively. Additional Skills: Strong knowledge of Data Structures & Algorithms (DSA) is a plus. A solid understanding of system architecture and the software lifecycle. Strong verbal and written communication skills to collaborate with cross-functional teams. Comfortable in a fast-paced environment and adaptable to changing priorities. At Aera Technology, we offer more than just a job. You ll work alongside talented individuals from diverse backgrounds, helping build solutions that make businesses more efficient and intelligent. You ll also enjoy a variety of benefits: Comprehensive Benefits: Competitive salary, company stock options, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity Leave, and more. Professional Development: Unlimited access to online professional courses for continuous development, along with specialized people manager programs. Work-Life Balance: A flexible working environment that helps our Aeranauts perform at their best while ensuring a healthy work-life balance. Office Perks: If you're working from the office, enjoy a fully-stocked kitchen with a variety of snacks and beverages. Location & Team: Aera Technology is headquartered in Mountain View, California, and we have global teams across multiple locations, including San Francisco, Bucharest, Cluj-Napoca, Paris, Munich, London, Pune, and Sydney. Aera Technology is an equal opportunity employer, and we welcome applicants from all backgrounds to join us in shaping the future of Decision Intelligence. If you re passionate about solving technical problems, collaborating with diverse teams, and developing your career in a growing, innovative company, we d love to hear from you!

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.