L1 Jobs in Bengaluru

Technical Consultant - L1 Location: Bengaluru, India Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Role Overview: The Technical Consultant professionals will provide technical expertise to plan, analyze, define, and support the delivery of technical capabilities for clients' transformation, enhancement, advanced problem-solving skills, and support projects. Key Responsibilities: Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement/support project. Develop high-level design, detailed design, and technical/integration solutions to meet the needs. Collaborate with clients to understand their business needs and processes. Participate in technical and technology workshops to understand and deliver integration requirements. Drive client discussions to define integration requirements and translate them into technical solutions. Provide training and support to end-users. Write technical specifications and test plans for development teams to ensure test-driven development. Manage projects and timelines effectively. Provide expert support to various projects and delivery engagements as and when required. Drive innovation/transformation agenda in large existing accounts and provide delivery support. Engage in escalation management and client delivery support. Interact with SAP and third-party partners. Performance Metrics: No. Performance Parameter Measure 1. Job Knowledge Consider existing skill levels and measure cross-skills & upskills acquired to remain current on new developments in respective SAP Technical module. 2. Customer Satisfaction As defined by client SLAs. 3. Managing Change & Improvement Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective. Measure overall adaptability/flexibility to move from one project to another project. 4. Functional Leadership Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively. 5. Customer Responsiveness Measure responsiveness & courtesy in dealing with external customers, internal staff, and teammates in a courteous manner. About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

Job Title: Senior 5G RAN Developer Location: Bengaluru, India Experience: 4 to 8 years Education: B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or an equivalent discipline About Tietoevry At Tietoevry, we are at the forefront of 5G innovation, collaborating with global telecom leaders to design and deliver next-generation wireless solutions. Our inclusive, innovation-driven culture offers the perfect platform to work on cutting-edge technologies and contribute to shaping the future of connectivity. Role Overview As a Senior 5G RAN Developer, you will play a critical role in designing, developing, and maintaining 5G NR protocol software components. You will lead the systemization, development, and verification processes for various RAN subsystems, contributing to the development and optimization of gNodeB solutions. This role requires deep technical expertise in 5G RAN Layer 1, 2, and 3, combined with strong architectural insight and a proactive, problem-solving mindset. You will collaborate closely with clients and global teams, provide technical guidance to peers, and help drive innovation in our 5G product portfolio. Key Responsibilities Contribute to product development, maintenance, and delivery, including requirement analysis, high-level design (HLD), low-level design (LLD), coding, and verification of gNodeB. Analyze and prioritize 3GPP features for development across different subsystems. Lead system integration and testing activities in collaboration with client and internal teams. Provide technical leadership by guiding teams on complex design and architectural decisions. Drive continuous performance improvement and ensure quality deliverables. Identify and implement architectural enhancements to optimize product performance and scalability. Document development processes, system designs, and testing outcomes thoroughly. Mandatory Skills & Experience Proven hands-on experience in developing LTE/5G NR MAC Scheduler and Layer-2 protocols. Deep knowledge of 3GPP specifications, particularly across Layer 1, Layer 2, and Layer 3. Strong understanding of Layer1-Layer2 and Layer2-Layer3 interfaces. Solid understanding of networking protocols such as TCP/IP, UDP, SCTP, etc. Experience debugging complex gNodeB issues, including log file analysis and troubleshooting in live environments. Proficiency in C/C++ programming, with experience implementing complex algorithms. Hands-on experience with any of the following features: MAC, RLC, PDCP, Scheduler, Power Control, SPS, TTI Bundling, Link Adaptation, GTP-C, GTP-U In-depth understanding of 3GPP Radio Access Standards, ORAN split architecture, and radio protocol algorithms. Experience in feasibility studies and simulations related to Layer 1/PHY features and packet scheduler algorithms. Experience in software development and systemization for 5G Layer 1/Layer 2/Layer 3 protocols. Strong grasp of Linux OS and optimization techniques using DPDK. Hands-on expertise with version control tools like Git and Gerrit, and project management tools like Jira. Experience working in Agile environments. Preferred Skills Experience with cloud technologies, such as microservices and containers. Exposure to ORAN/Open RAN ecosystems is a plus. Strong analytical mindset with a self-driven and proactive approach. Soft Skills Excellent communication skills, with the ability to work in a dynamic, multicultural environment. Strong collaboration skills to work closely with cross-functional teams across geographies. Ability to mentor and guide junior developers, fostering knowledge sharing within the team. Opportunity to work on cutting-edge 5G technology projects in collaboration with global telecom leaders. A Nordic-inspired culture based on trust, transparency, respect, and low hierarchy. Professional growth through continuous learning, training programs, and exposure to emerging technologies. An inclusive workplace that supports work-life balance. Opportunities for global collaboration, contributing to innovative solutions that shape the future of mobile connectivity. Diversity & Inclusion Commitment At Tietoevry, we believe that diversity fuels innovation. We actively encourage applications from all genders (m/f/d) and candidates from diverse backgrounds. We are committed to fostering an open, inclusive, and inspiring workplace where every individual can thrive. Qualification : B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or an equivalent discipline

Data Scientist Lead - L1 Requisition ID: 64997 Location: Bengaluru, India Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Role Purpose: The purpose of this role is to define, architect, and lead the delivery of machine learning and AI solutions. Key Responsibilities: Demand generation through support in Solution development Support Go-To-Market strategy. Collaborate with sales, pre-sales & consulting teams to assist in creating solutions and propositions for proactive demand generation. Contribute to the development of solutions, proof of concepts aligned to key offerings to enable solution-led sales. Collaborate with different colleges and institutes for recruitment, joint research initiatives, and provide data science courses. Revenue generation through Building & operationalizing Machine Learning, Deep Learning solutions Develop Machine Learning / Deep Learning models for decision augmentation or for automation solutions. Collaborate with ML Engineers, Data Engineers, and IT to evaluate ML deployment options. Integrate model performance management tools into the current business infrastructure. Team Management Resourcing: Support recruitment process to onboard the right resources for the team. Talent Management: Support onboarding and training for team members to enhance capability & effectiveness. Manage team attrition. Performance Management: Conduct timely performance reviews and provide constructive feedback to direct reports. Be a role model to the team for the five habits. Ensure that the Performance Nxt process is followed for the entire team. Employee Satisfaction and Engagement: Lead and drive engagement initiatives for the team. Performance Parameters: No. Performance Parameter Measure 1. Demand generation Order booking 2. Revenue generation through delivery Timeliness, customer success stories, customer use cases 3. Capability Building & Team Management % trained on new skills, Team attrition % Mandatory Skills: AI Cognitive Experience: 5-8 Years About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

Technical Lead - L1 | Mumbai, India Country/Region: IN About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. We deliver innovative digital transformation solutions across 65 countries with over 230,000 employees. Role Purpose The Technical Lead - L1 role focuses on supporting process delivery, overseeing the performance of Production Specialists, and resolving technical escalations. The role also involves developing the technical capability of the team and ensuring excellent client service. Key Responsibilities Process and Performance Management Review daily performance metrics and transactions for the team. Provide technical support and guidance to improve performance parameters. Track and resolve client queries in compliance with SLAs. Document trends from client issues to develop preventive measures. Technical Escalation & Troubleshooting Diagnose and resolve technical issues promptly and professionally. Escalate unresolved issues to relevant teams for timely resolution. Provide clients with step-by-step troubleshooting guidance. Follow up with clients to collect feedback and ensure service compliance. Capability Development and Training Mentor Production Specialists and improve their technical capabilities. Identify skill gaps and conduct targeted training sessions (triages). Stay updated with product changes through ongoing training programs. Share best practices with the team for continuous improvement. Team Management and Client Engagement Monitor team productivity, efficiency, and absenteeism. Track client feedback and performance metrics (Pulse score, NSAT/ESAT). Ensure client satisfaction by resolving technical queries and providing exceptional service. Key Performance Metrics Process: Number of cases resolved, compliance to SLAs, customer feedback (NSAT/ESAT). Team Management: Productivity, efficiency, absenteeism rates. Capability Development: Triages completed, technical test performance. Join Wipro and contribute to transformative digital solutions with cutting-edge technology. Be a part of our diverse, inclusive team where innovation thrives. Applications from people with disabilities are explicitly welcome.

At Juniper We believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people a consistent and dedicated practice we call the Juniper Way. Summary This position is part of the L1 Technical Assistance Center (TAC), supporting Juniper s SRX Firewall customers worldwide. About the Role This role offers a unique opportunity to address a wide range of challenging technical issues for global customers, stay ahead in the rapidly evolving security industry, and continuously develop new skills. You will be part of a collaborative, supportive team, working on diverse tasks that ensure each day is engaging and dynamic. Key Responsibilities Work in a highly dynamic Technical Assistance Center (TAC) environment with a strong focus on customer satisfaction. Quickly diagnose and resolve customer issues to deliver a remarkable customer experience. Serve as a customer advocate, ensuring timely problem resolution while understanding the network environment and business impact. Take full ownership of problem resolution, reproduction, and escalation when necessary. Collaborate within a team-oriented environment, demonstrating flexibility to work on weekends/holidays as required. Continuously learn and adapt to emerging technologies. Mandatory Skills VPN Expertise: Strong knowledge of VPN design, implementation, troubleshooting, and encryption algorithms (e.g., DES, 3DES, MD5, SHA, PKI). Core Networking Knowledge: Thorough understanding of the TCP/IP protocol suite, OSI model, and ability to apply this knowledge to network troubleshooting. Security and Firewall Experience: Proven knowledge of network security, access and perimeter control, vulnerability management, and intrusion detection. Familiarity with SYN flood, replay attacks, and related mitigation techniques. Data Network Experience: Proficiency in LAN/WAN hardware, physical layer infrastructure, data transmission facilities, and interconnecting devices. Troubleshooting Tools: Expertise in using utilities such as lookup, traceroute, ping, netstat, and packet analysis tools like Wireshark and tcpdump. Routing Protocols: Deep understanding of OSPF, BGP, RIP, IPSEC VPN, xDSL, and multicast technologies. Layer 2 Technologies: Strong knowledge of VLANs, VLAN tagging (802.1q), LACP, VLAN trunking, and STP (802.1D and other implementations). Requirements B.E. in Electronics Engineering or Computer Science with 1 3 years of experience in supporting, designing, or implementing IP networks. Hands-on experience in troubleshooting, implementation, and support of large-scale IP networks. Preferred Skills Application Layer Protocols: Working knowledge of FTP, DNS, SNMP, HTTP/HTTPS, LDAP, RADIUS, SMTP, and user authentication mechanisms. Security Products: Experience in providing support for security products such as firewalls, IPS/IDS, and Unified Threat Management (UTM) systems (e.g., URL filtering, antivirus, anti-spam). Operating Systems: Understanding and troubleshooting Windows, Unix, and macOS environments, including related technologies like NIS, NFS, Sun-RPC, and MS-RPC in security-enabled settings. Preferred Certifications JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP or equivalent certifications are a strong plus. Join us and be part of the Juniper Way, where we encourage you to: Be Bold Build Trust Deliver Excellence Juniper Networks is an equal-opportunity employer, committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, disability, or veteran status. Reasonable accommodation will be provided throughout the hiring process for individuals with disabilities. Qualification : B.E. in Electronics Engineering or Computer Science with 13 years of experience in supporting, designing, or implementing IP networks.

Technical Requirements: 1. LTE/3GPP Domain Expertise: Strong understanding of LTE (Long-Term Evolution) and 3GPP (3rd Generation Partnership Project) standards and technologies. Familiarity with cellular communication systems, particularly in the context of LTE and 5G technologies, and their physical layer operations. 2. Proficiency in C Programming: Extensive hands-on experience with C programming for system-level and embedded software development. Ability to write efficient, optimized code for baseband processing and modem development. 3. MATLAB/Simulink and LabVIEW Experience: Practical experience with MATLAB for modeling and simulating wireless communication systems. Proficiency in LabVIEW or similar tools for hardware testing, signal analysis, and system prototyping. 4. Physical Layer and Baseband Processing: Experience in physical layer operations such as modulation, demodulation, channel coding, and decoding. Expertise in baseband processing techniques used for signal manipulation, filtering, and error correction. 5. Forward Error Correction (FEC): In-depth understanding of Forward Error Correction (FEC) techniques like Turbo codes, LDPC (Low-Density Parity-Check) codes, and their implementation in wireless communication systems. Ability to integrate FEC algorithms to improve system performance and error resilience. 6. Experience with Wireless Communication Algorithms: Familiarity with key algorithms used in wireless communication such as: OFDM (Orthogonal Frequency Division Multiplexing) Channel coding Rate conversion Equalization Mapping Channel estimation Synchronization CFO (Carrier Frequency Offset) correction SCO (Symbol Clock Offset) correction 7. Wireless L1 Experience (LTE UE Modem/ENodeB): Hands-on experience with Wireless L1 (Layer 1) protocol stack in LTE UE Modem, ENodeB, or simulators. Exposure to the development, simulation, and testing of LTE UE Modem or ENodeB functionality. Experience in simulating and analyzing physical layer parameters in both UE and ENodeB environments. Expectations from the Role: 1. Learning and Application of Concepts: Ability and willingness to quickly learn new concepts and technologies related to wireless communications and apply them effectively in project work. Inclination towards continuous learning and staying updated with industry trends. 2. Independent Work and Accountability: Ability to work independently, take initiative, and demonstrate accountability for tasks and deadlines. Take ownership of assigned work and ensure delivery within agreed timelines with high quality. 3. Team Collaboration and Contribution: Strong team player with a collaborative approach to work within teams and contribute towards collective goals. Communicate effectively with team members to ensure smooth progress of project work. 4. Experience with SDLC and Agile Development: Understanding of the Software Development Life Cycle (SDLC), particularly the processes involved in the development, testing, and deployment of wireless communication systems. Familiarity with Agile Development methodologies and their application in wireless communications projects. 5. Technical Guidance and Mentorship: Ability to mentor and guide junior team members on technical aspects of the project, ensuring smooth knowledge transfer. Provide technical guidance on complex problems and help improve the team's overall technical expertise. 6. Development, Debugging, and Testing Tools: Proficiency with development, debugging, testing, and build tools typically used in wireless communications and embedded systems. Experience in writing test cases, performing unit testing, and using simulation tools for system validation. Ideal Candidate Profile: The ideal candidate will have solid expertise in wireless communication technologies, particularly in the LTE/3GPP domain, with hands-on experience in C programming, MATLAB, and LabVIEW. They should have a strong background in physical layer processing, including OFDM, forward error correction, and wireless protocol stack development. Experience in wireless L1 development for LTE UE Modem or ENodeB is a significant advantage. A passion for continuous learning, the ability to work independently while being an effective team player, and experience with SDLC and Agile development will be key to thriving in this role. Additionally, the candidate should be capable of mentoring team members and providing technical leadership.

Senior Associate Infrastructure L1 (AWS) Location: Bengaluru, India Department: Infrastructure & Cloud Engineering Employment Type: Full-Time About the Role As a Senior Associate Infrastructure L1 (AWS), you will design, implement, and manage secure, scalable, and highly available cloud infrastructure for enterprise digital transformation initiatives. You ll collaborate with cross-functional teams to automate deployments, enable DevOps best practices, and ensure robust observability across systems. Your goal is to reduce time-to-market and optimize performance, cost, and compliance. Key Responsibilities Architect and build immutable infrastructure on AWS and/or other cloud platforms. Implement and maintain infrastructure as code using Terraform, CloudFormation, or similar. Manage containerized environments using Kubernetes (EKS/GKE), ECS, Docker, and Helm. Implement service mesh (e.g., Istio) for advanced traffic management, monitoring, and security. Develop and manage CI/CD pipelines using Jenkins, GitLab, CircleCI, or similar. Automate build/deployment processes using Groovy, Go, Python, Shell, or PowerShell. Integrate DevSecOps and security scanning into the software delivery lifecycle. Configure and maintain monitoring, logging, and observability using: Monitoring: Prometheus, Grafana, Datadog, New Relic Logging: ELK Stack, Fluentd, Splunk Observability: OpenTelemetry, Jaeger, Kiali, CloudTrail, Dynatrace Troubleshoot infrastructure, performance, and deployment issues. Collaborate with application teams and stakeholders to ensure high performance and availability of deployed services. Required Skills & Qualifications 4 to 12 years of experience in Cloud Infrastructure & DevOps roles. Bachelor's or Master s degree in Engineering, Computer Science, or related field. Hands-on experience with AWS (EC2, VPC, IAM, Lambda, RDS, CloudWatch, etc.) Solid experience in container orchestration using Kubernetes (EKS/GKE) and infrastructure management. Expert in IaC tools like Terraform (preferred), ARM templates, Pulumi, etc. Proficiency in CI/CD pipeline automation and scripting. Familiarity with cloud-native security practices and vulnerability scanning tools. Experience with DNS, Load Balancers, and high-volume application infrastructure setup. Hands-on experience with artifact repositories like Nexus or Artifactory. Preferred Certifications (Nice to Have) Associate-level certifications in AWS, Azure, or GCP HashiCorp Certified Terraform Associate Benefits Gender-neutral workplace policies 18 paid holidays per year Generous parental leave and new parent transition support Flexible work arrangements Comprehensive Employee Assistance Program (mental & physical wellness) About Publicis Sapient Publicis Sapient is a global digital transformation partner helping established organizations evolve into their future state through technology, data, consulting, and customer-first experiences. With over 20,000 employees across 53 offices, we combine deep domain knowledge with a start-up mindset and agile methods to solve complex business challenges.

Gen AI Engineer - L1 | Bengaluru, India About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global IT consulting and services company with over 230,000 employees across 65 countries. We offer innovative solutions in consulting, engineering, and operations to solve complex digital transformation challenges. Role Overview We are looking for an experienced Gen AI Engineer - L1 with deep expertise in Generative AI, LLMs, RAG pipelines, and Python-based machine learning frameworks. The role will focus on developing secure, scalable AI systems using modern tools and cloud platforms. Key Responsibilities Design, implement, and optimize generative AI models using LangChain, LLaMA, Hugging Face, etc. Develop RAG pipelines and integrate with LLMs for advanced AI solutions. Create, test, and optimize prompt templates across different base models. Implement guardrails for prompt security to prevent prompt injection, jailbreaks, and leaks. Build efficient backend applications using Python, Django, and related tools. Work with vector databases to enhance generative AI workflows. Collaborate on data grooming and model training across business units. Benchmark model performance and develop auto-prompting systems. Ensure adherence to minimum design standards in prompt engineering use cases. Mandatory Skills Gen AI, LLMs, RAG Pipelines LangChain, LLaMA, Hugging Face Python, TensorFlow, PyTorch, Django NLP, Machine Learning, Deep Learning Vector Database integration Preferred Skills Azure or AWS Cloud Platforms MLOps, Kubernetes GitHub, Bitbucket Experience with GPT-4 Domain exposure in Banking or Financial Services Join Wipro to be part of a company that thrives on innovation, reinvention, and digital excellence. Work on impactful GenAI projects, grow your career, and contribute to shaping the future of AI in real-world applications. We welcome applications from individuals with disabilities.

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Position: Senior Data Scientist Location: Bangalore Employment Type: Full-time Experience Required: 5 to 7 years Purpose of the Position: The Senior Data Scientist will play a key role in designing, developing, and implementing machine learning models and algorithms to solve complex business problems. The role involves collaborating with data scientists, software engineers, and business stakeholders to deliver scalable, efficient machine learning solutions that drive innovation and improve business outcomes. Key Responsibilities: Model Development and Optimization: Develop, train, and optimize machine learning models to meet business objectives. Ensure models are accurate, efficient, and scalable. Data Pipeline and Infrastructure: Design and maintain robust data pipelines to support machine learning workflows. Ensure data quality and integrity throughout the data lifecycle. Deployment and Monitoring: Deploy machine learning models into production. Monitor model performance and implement improvements as needed. Collaboration and Communication: Work with cross-functional teams to understand business requirements and translate them into technical solutions. Communicate complex technical concepts to non-technical stakeholders. Research and Innovation: Stay up to date with the latest advancements in machine learning and AI. Experiment with new techniques and technologies to enhance the organization's capabilities. Essential Skills: Machine Learning Frameworks: Experience with ML frameworks such as TensorFlow, PyTorch, and Scikit-learn. Programming Languages: Strong skills in Python and R. Data Processing: Experience with tools like Pandas, NumPy, and Spark. Model Deployment: Experience with Docker, Kubernetes, MLflow, and FastAPI. Databases: Strong experience in databases like Snowflake, MongoDB, and Cosmo DB. Statistical Analysis: Strong foundation in statistics and probability. Model Management: Experience establishing model management, monitoring, support, and maintenance frameworks. ML Lifecycle: Experience setting up ML lifecycle processes and governance policies, as well as providing L0, L1, and L2 support. Desired Skills: Deep Learning: Familiarity with deep learning frameworks like TensorFlow or PyTorch. Natural Language Processing (NLP): Understanding of NLP techniques and applications. Cloud Computing: Experience with cloud platforms like AWS, Azure, or Google Cloud. Big Data Technologies: Knowledge of big data technologies such as Hive, Pig, or Cassandra. Software Engineering: Proficiency in software development and version control systems like Git. Qualifications: Education: Master's degree or Ph.D. in Computer Science, Data Science, Statistics, Mathematics, or a related field. Experience: Over 5 years of experience in machine learning, with a proven track record of developing and deploying models. Certifications: Relevant certifications in machine learning or data science are a plus. Key Qualities: Analytical Thinking: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Team Player: Ability to work effectively in a collaborative team environment. Adaptability: Flexibility to adapt to changing business needs and technologies. Innovation: A proactive approach to exploring new ideas and technologies. Apply now to join our dynamic team and lead innovation through machine learning and AI! Qualification : Master's degree or Ph.D. in Computer Science, Data Science, Statistics, Mathematics, or a related field.

Join Our Team as a Security Operations Analyst Location: Bangalore, India (On-site) Department: Information Security At Cytiva, we are advancing the future of therapeutics from discovery to delivery. As a leading global provider of technology and services that help researchers and pharmaceutical companies develop and manufacture life-saving treatments, our work is integral to shaping the future of healthcare. We are seeking a Security Operations Analyst to join our global Information Security Team in Bangalore. In this key role, you will be at the forefront of protecting our digital assets and infrastructure by monitoring, analyzing, and responding to security incidents. By proactively identifying threats and vulnerabilities, you will help minimize risk and ensure business continuity. What You ll Do Lead Security Incident Response: Conduct advanced security incident analysis and digital forensics to identify and mitigate threats. Lead investigations into malware, network traffic anomalies, and endpoint detection. Provide Expertise: Guide and mentor L1 and L2 SOC analysts, enhancing the quality of security alerts and incident handling. Optimize Security Tools: Collaborate with engineering teams to fine-tune SIEM tools (e.g., Splunk, Microsoft Sentinel, Elastic Security) and other security technologies for improved detection and response. Proactive Threat Hunting: Identify hidden threats within the organization through threat hunting activities, reducing the potential attack surface. Enhance Security Posture: Partner with other IT and security teams to strengthen the overall security posture, ensuring resilient systems and infrastructures. Post-Incident Reporting: Produce detailed incident reports and provide recommendations for security improvements, leading post-incident reviews with cross-functional teams. Who You Are Experience: Minimum of 5+ years in a corporate IT environment, including at least 2 years in an L3 or senior analyst role. Security Knowledge: Deep expertise in security frameworks such as MITRE ATT&CK, NIST, CIS Controls, and ISO 27001. Technical Skills: Hands-on experience with SIEM platforms (e.g., Splunk, Sentinel, QRadar, ArcSight) and EDR/XDR solutions. Vendor certifications are a plus. Incident Response Expertise: Strong background in incident response, threat hunting, and forensic investigations. Cloud Security Knowledge: Familiarity with cloud security platforms (AWS, Azure, Google Cloud) and modern attack techniques. Certifications like OSCP, CEH are advantageous. Additional Skills That Would Be a Plus: Scripting & Automation: Proficiency in scripting (e.g., Python, PowerShell, Bash) to automate security processes and improve SOC workflows. Specialization: Expertise in EDR, SIEM, UBA, DLP, or Data Security. OT Environments: Experience with Operation Technology (OT) environments is an advantage. Innovative Culture: Join a dynamic, global team dedicated to advancing healthcare through technology and innovation. Impactful Work: Your role will directly contribute to the security and integrity of vital technologies used in the life sciences industry. Global Collaboration: Work with cross-functional teams around the world, contributing to an organization's critical security initiatives. Growth Opportunities: Benefit from continuous learning, career development, and the chance to make a tangible impact on both the organization and the industry. Apply now and be part of a team that is dedicated to ensuring the security of life-saving technologies.

Location: Bengaluru, India Role: Cybersecurity Analyst Company: Wipro Limited In a world where data is power, protecting that data is a mission, not just a job. As a Cybersecurity Analyst at Wipro, you ll be the guardian of sensitive information, spotting threats before they strike and building a resilient security posture for the organization. What You ll Do 1 Keep Customers Safe Deliver customer-centric cybersecurity, ensuring systems are fortified and risks are minimized. Monitor logs, security events, and access patterns to detect unusual, unauthorized, or illegal activity. Safeguard log sources, security configurations, and access controls. 2 Hunt, Analyze & Respond Track, analyze, and respond to security incidents escalated by L1 teams (24x7 rotational shifts). Perform log reviews and forensic analysis to understand unauthorized access or breaches. Use advanced analytics tools to identify emerging threat patterns. Conduct detailed root cause analysis and recommend specific, actionable improvements. 3 Be the Incident Commander Lead incident response efforts, coordinating with internal teams and customers for swift resolution. Plan and refine disaster recovery strategies for potential breaches. Create incident reports, dashboards, and analysis summaries to share insights and learnings. 4 Collaborate & Educate Work closely with internal technical leads, practice teams, and external customers to manage security concerns. Assist with internal and external audits, maintaining the information security risk register. Deliver cybersecurity awareness training for colleagues, turning every employee into a security ally. Provide hands-on advice and guidance on handling malicious emails, phishing attempts, and suspicious activity. Key Relationships Stakeholder Why You ll Work Together Internal Tech & Project Leads Regular updates, security reporting, coordination Security Intelligence Team For threat intelligence sharing and practice alignment Customers Direct support during incidents, ensuring transparency & fast resolutions What You Need to Succeed Technical Mastery Deep knowledge of Network Security devices, Firewalls, Endpoints, SIEM, Application Security, IDS/IPS, Vulnerability Assessments & Penetration Testing (VA/PT). Process Excellence Solid understanding of standards, processes, and automation tools to improve consistency and reduce risk. Communication & Collaboration Clear, effective communication skills you ll be the go-to person for explaining security risks to both techies and non-techies. How Your Success Will Be Measured Performance Area Measure Customer Focus Fast, effective resolution of security incidents for internal & external users Process Adherence 90-95% SLA compliance for response & resolution times Key Competencies Effective Communication Collaborative Working Execution Excellence Analytical Thinking & Problem Solving Reinvent Cybersecurity With Wipro This isn t just a job it s your chance to reinvent how organizations protect themselves in a rapidly evolving threat landscape. Join Wipro. Own the mission. Protect the future. Applications from people with disabilities are explicitly welcome.

Job Title: Infra Tech Support Practitioner Location: Bengaluru Educational Qualification: 15 years of full-time education Experience Required: Minimum 3 Years Role Overview As an Infra Tech Support Practitioner, you will be responsible for technical support, maintenance, and troubleshooting of production and development systems. This role involves working with various platforms, networks, and operating systems, providing L1 and L2-level troubleshooting, and ensuring seamless system operations. You will support and implement technology at the OS level across servers and networks while ensuring adherence to defined operational models and processes. Key Responsibilities Technical Support & Troubleshooting Provide ongoing technical support and maintenance for production and development systems. Troubleshoot Cloud Unified Communication Operations and related server/network issues. Perform L1 and L2 (basic and intermediate) troubleshooting to resolve technical challenges. Ensure timely resolution of technical issues to maintain business continuity. Infrastructure & Operations Management Manage hardware/software support across different platforms. Implement technology solutions at the OS level for various vendors/brands. Collaborate with cross-functional teams to diagnose and resolve system/software problems. Documentation & Knowledge Sharing Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Participate actively in team discussions and contribute solutions to technical challenges. Continuous Learning & Best Practices Stay updated on industry trends, best practices, and emerging technologies. Apply knowledge of the ITIL framework for effective service management. Must-Have Skills: Proficiency in Cloud Unified Communication Operations. Strong understanding of network protocols and communication technologies. Experience in troubleshooting and resolving technical issues efficiently. Knowledge of server and network hardware components. Good-to-Have Skills: Familiarity with the ITIL framework for service management. Work Environment & Expectations Independently perform tasks and become an SME (Subject Matter Expert). Contribute to problem-solving and innovative solutions in team discussions. Ensure smooth infrastructure operations and technical issue resolution. Engage in continuous learning and stay updated on industry best practices. Work on cutting-edge cloud and network technologies. Collaborate with top professionals in a global environment. Enhance your skills and grow in a challenging, fast-paced role.

Position: Sr. Network & Security Systems Engineer Location: Payoda, Global Regions Experience: 12 15 years of IT and business/industry work experience Education: Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered. Shift: 24/7 Job Overview: The Sr. Network & Security Systems Engineer will design, implement, and support VMware NSX-based solutions requested by sales managers for various global clients. The role requires advanced technical expertise in NSX environments, strong troubleshooting skills, and experience with networking and security technologies. The candidate will collaborate with cross-functional teams and provide expert-level support to ensure stability and performance of NSX deployments. Key Responsibilities: Review customer High-Level Design (HLD) and Low-Level Design (LLD) documents and assess feasibility, risks, and constraints. Work closely with L1 teams to address global customer problems via virtual meetings. Create and maintain Method of Procedures (MOP) for planned activities and real-time problem resolution. Prepare Root Cause Analysis (RCA) reports and suggest workarounds by consulting OEM knowledge bases. Design hybrid and multi-cloud solutions for private and multi-cloud infrastructures. Prepare Bill of Quantity (BOQ) and Bill of Materials (BOM) by working with internal and external SMEs. Provide technical documentation, including IP schemas and technical specifications. Continuously monitor advancements in virtualization, networking, security, and cloud technologies. Train and support other team members to offload repetitive tasks and take on complex tasks with practice. Technical Skills and Responsibilities: Provide security and network support for physical networking and firewall services. Deliver and maintain network and security infrastructures using NSX/NSX-T. Implement networking and VXLAN technologies and improve network manageability and scalability. Monitor integration with other software-defined networking technologies. Maintain VMware vROps (ARIA) for capacity planning and troubleshooting. Automate network deployment and configuration with integration of compute and storage automation. Support operations and maintenance of VMware virtual infrastructure. Improve customized outlines using NSX, vRA (ARIA), and vRO (ARIA). Key Success Factors: Extensive knowledge of Cisco and VMware products and solutions. Hands-on experience with network diagram tools like Visio and Lucidchart. Ability to build High-Level Design documents independently. Strong understanding of Cisco Solution Life Cycle Prepare-Plan-Design-Implement-Operate-Optimize. Ability to lead technical workshops and explain solutions to non-SMEs. Knowledge of cloud providers like AWS, Azure, and GCP. Required Skills: NSX-T, NSX-T Edge, NSX Firewall, NSX Load Balancer VMware Cloud Foundation vCenter and ESXi vRealize Network Insight and Log Insight Automation scripting experience in Python, PowerShell, or equivalent Experience with Agile development methodologies Certifications: VMware Certified Professional (VCP) or Expert VCP-NV VCDX-NV VCP NV-Adv-Professional Join Us! We offer a collaborative environment, continuous learning opportunities, and a chance to work on advanced technologies. Let s celebrate work and grow together! Qualification : Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered.

We are looking for a Senior Technology Operations Analyst to join our L1 Prod Support in Bangalore. We are looking for someone who has experience in 24/7 customer support model. You should have knowledge on Java / Tomcat based Application structures since we are supporting for the Application issues reported by customers. We would love to speak with you if you have skills in Linux, AWS, SQL, Monitoring tools & DevOps (Jenkins) tools. About you - Skills & Experience Computer Science related bachelor s degree or equivalent experience. Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies. Strong experience on Ticket & Monitoring tools on ServiceNow, Salesforce, PagerDuty, Datadog. Strong experience in Linux knowledge in SQL and Data management process. experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,) Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts Strong customer service mindset. What would you be doing in the role Actively monitor the stability and performance of Java / Tomcat based Applications in AWS data centers, Run the Application support desk for a 24x7 distributed enterprise environment. Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution Escalate events as required by the documented procedures with the proper level of urgency and follow-through. Responsibility for the external / internal customers reported issues through the salesforce. Performing scheduled jobs (Daily / weekly / monthly) for CompuMark Product. Interface with L2 DevOps and Dev teams to coordinate next actions. Perform standard systems and website troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues Apply applications specific updates and fixes. Work closely with an existing team of skilled operation engineers. It would be great if you have ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications. Knowledge in SQL and Data management process Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT). Basic knowledge of NOC/SOC About the Team L1 extent 12 members, 24/7/365 Coverage and first-level support for BIS and Customer Facing / Flagship Application Products. Provide Application Monitoring, Incident Identification, Validation, Remediation and/or Escalation for over 190 Plus Applications. Executing the scheduler jobs through Mainframe and Airflow for the CompuMark and Cortellis Applications. Hours of Work Fulltime 45 hrs/week 24/7 rotational shift At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Computer Science related bachelors degree or equivalent experience.

The Role: Technical Support Engineer II Qualifications Bachelor s Degree in Computer Science, Information Technology, or related field. 2 4 years of experience in the Networking Industry. Customer-facing experience is a plus, preferably with TAC expertise. Responsibilities Act as a team player with a positive attitude. Provide pre- and post-sales technical support, troubleshooting, and best practices to customers via phone, email, and web. Manage support cases, ensuring timely resolution and follow-ups. Utilize fault isolation and root cause analysis to address technical challenges. Reproduce customer issues and qualify critical problems. Publish Technical Support Bulletins and maintain the Knowledge Base. Collaborate with cross-functional teams (Development, Sales, QA, Marketing) to enhance customer experience. Review and contribute to user documentation, including manuals, troubleshooting guides, and training materials. Offer on-call support as required. Technical Skills Solid understanding of networking fundamentals (TCP/IP, ARP, DNS, DHCP). Proficient in routing and switching (OSPF, BGP, VLAN, STP). Experience with security protocols (IPSEC, SSL-VPN, NAT, GRE). Knowledge of authentication protocols (Radius, TACACS) is a plus. Familiarity with Windows and Linux environments. Hands-on experience with products from Palo Alto, Cisco, Juniper, Fortinet, and Checkpoint. Experience with remote access VPNs (e.g., Cisco AnyConnect, Pulse Secure). Exposure to Cloud Security (Zscaler, Palo Alto Prisma) and cloud platforms (AWS, Azure) is an advantage. Excellent written and verbal communication skills in English. Willingness to work in a 24x7 rotational shift environment. Key Objectives Proactively diagnose and troubleshoot network issues for customer and Aryaka Core Networks. Handle escalated cases, working with customers, engineering, and stakeholders to ensure swift resolution. Mentor L1 engineers and assist with monitoring and diagnosing network-related issues. Document solutions and contribute to the Knowledge Base. Work with a global, fast-growing SD-WAN innovator. Be part of a diverse and inclusive company culture. INC. Magazine Best Places to Work (2020) recognition. Qualification : Bachelors Degree in Computer Science, Information Technology or similar.

The Role: Technical Support Engineer III Qualifications Bachelor s Degree in Computer Science, Information Technology, or related field. 4+ years of experience in the Networking Industry. Customer-facing experience is a plus, preferably with TAC expertise. Responsibilities Act as a team player with a positive attitude. Provide pre- and post-sales technical support, configurations, and troubleshooting to customers via phone, email, and web. Handle support cases, ensuring timely resolution and follow-up. Use fault isolation and root cause analysis to address technical issues. Reproduce customer issues to qualify critical problems. Publish Technical Support Bulletins and user documentation in the Knowledge Base. Collaborate with Development, Sales, QA, and Marketing to build a positive customer experience. Review and contribute to technical materials such as manuals, troubleshooting guides, and marketing collateral. Provide on-call support when required. Technical Skills Strong understanding of networking fundamentals: TCP/IP, ARP, DNS, DHCP, etc. Expertise in routing and switching (OSPF, BGP, VLAN, STP). Experience with security protocols (IPSEC, SSL-VPN, NAT, GRE). Hands-on experience with authentication protocols like Radius and TACACS is a plus. Familiarity with Windows and Linux environments. Knowledge of networking products such as Palo Alto, Cisco, Juniper, Checkpoint, Fortinet. Experience with remote access VPN solutions (e.g., Cisco AnyConnect, Pulse Secure). Knowledge of Cloud Security (e.g., Zscaler, Palo Alto Prisma) and cloud platforms (e.g., AWS, Azure). Proficiency in monitoring tools, GitOps, and DevSecOps is advantageous. Excellent written and verbal communication skills in English. Willingness to work in a 24x7 rotational shift environment. Key Objectives & Actions Diagnose and troubleshoot customer and Aryaka Core Network issues. Escalate unresolved issues to appropriate levels while collaborating with customers and stakeholders for quick resolution. Mentor L1 engineers, ensuring proper shift handovers and task management. Document solutions and update the Knowledge Base regularly. Proactively identify and address potential network issues. Work with a global, fast-growing SD-WAN innovator. Be part of a culture that embraces diversity and inclusivity. Recognized as one of INC. Magazine s Best Places to Work (2020). Qualification : Bachelors Degree in Computer Science, Information Technology or similar.

What You ll Achieve: As a Consultant, Cyber Incident Response, you will be responsible for handling complex cybersecurity incidents, providing advanced analysis, and offering support to L1 and L2 analysts. Your role will require extensive experience in the full lifecycle of Cybersecurity Incident Response, including preparation, analysis, notification, response, recovery, and post-mortem activities. Key Responsibilities: Global Escalation Point: Serve as the primary escalation point for complex cybersecurity incidents that are not resolved by L1/L2 analysts, offering regional subject matter expertise on incident response. Incident Analysis and Investigation: Conduct in-depth analysis of security incidents, determining the root cause and potential impact to the organization. Investigate and analyze large, unstructured datasets, malicious artifacts, and EDR (Endpoint Detection and Response) tools to identify trends, anomalies, and potential threats. Incident Response Lifecycle: Oversee all phases of incident response, including preparation, analysis, response, recovery, and post-mortem reviews to identify lessons learned and enhance future response efforts. Liaison with Stakeholders: Act as a liaison between various stakeholders and internal CSIRT (Computer Security Incident Response Team) teams, helping implement best security practices and driving process improvements for incident response. Mentorship and Training: Provide guidance and training to L1 and L2 analysts, sharing your knowledge to enhance their skills in cybersecurity incident response. Essential Requirements: Cybersecurity Expertise: 10+ years of experience in cybersecurity incident response and hands-on experience within a Security Operations Center (SOC). Incident Investigation Skills: Exceptional ability to conduct investigations, analyze findings, and determine the root cause of incidents. Strong Technical Knowledge: In-depth understanding of security technologies such as SIEM (Security Information and Event Management), full packet capture, firewalls/NGFW, IDS/IPS, EDR, DLP (Data Loss Prevention), UEBA (User Entity Behavior Analytics), and familiarity with networking protocols. Experience with Cloud Computing, Microsoft Windows, and Linux/Unix platforms. Experience with Cyber-attacks: Strong knowledge of various cyber-attack types and techniques, including incident response, threat hunting, and understanding attack lifecycles. Analytical and Communication Skills: Excellent analytical thinking, time management, and coordination skills. Strong command of English, both written and verbal, for clear communication with stakeholders and teams. Desirable Requirements: Certifications: Industry-recognized certifications such as CISSP, SANS GCIH, GCIA, GNFA, GREM, etc. Additional Skills: Experience in Digital Forensics and reverse malware tools. Proficiency in scripting languages for incident analysis and automation.

Job Title: Associate IT Engineer Location: Bangalore North, Karnataka, India Job Type: Full-Time Experience Required: 2 3 Years Industry: Entertainment / Mobile Gaming About Us: We are one of India s most dynamic and fast-growing mobile gaming companies. Since our founding in 2014, we ve been building chart-topping games for a global audience in partnership with Modern Times Group (MTG). Our mission is to create simple, impactful casual gaming experiences at massive scale. Our portfolio includes globally popular titles such as Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary: We re looking for a motivated Associate IT Engineer to support our growing technology infrastructure. In this role, you ll take ownership of IT operations, endpoint and access management, IT security, cloud platform administration, and day-to-day support tasks ensuring our teams have seamless and secure access to the tools they need. Key Responsibilities: System & Endpoint Management Manage MDM solutions (e.g., Intune, Jamf, JumpCloud, ManageEngine). Automate device provisioning and security configuration processes. Oversee IT asset lifecycle (endpoints, peripherals, and licenses). Identity & Access Management Manage IAM for SaaS tools (e.g., GitHub, Slack, AWS/GCP, Zoom, Apple Store Connect, Google Play). Implement and maintain SSO/SAML integrations for internal tools and dashboards. Security & Compliance Monitor and enhance endpoint and network security (e.g., antivirus, encryption, OS patching). Implement cybersecurity best practices and incident response playbooks. Liaise with internal/external auditors and lead audit compliance processes. IT Support & Operations Provide L1/L2 support for internal IT issues. Monitor infrastructure health and performance via appropriate tools. Maintain technical documentation on Confluence. Support software license deployment and version upgrades with cost optimization. Skills & Requirements: 2 3 years of hands-on IT experience in a similar role. Strong working knowledge of MDM platforms and endpoint security tools. Familiarity with access control and SSO tools. Proficient in managing SaaS environments and troubleshooting desktop hardware/software. Strong grasp of networking fundamentals and cybersecurity principles. Excellent problem-solving skills and stakeholder communication. Experience with infrastructure monitoring tools is a plus. Exposure to cloud platforms (AWS/GCP) preferred. What We Offer: A high-energy, collaborative work culture. Opportunity to work in a fast-scaling, tech-first gaming company. Access to the latest technologies and tools in IT & infrastructure. A chance to shape secure systems used by a globally recognized mobile gaming company.

Job Title: Customer Success Services - Oracle SaaS/HCM/Cloud Analyst - Lead Career Level: IC3 Position Overview: As a member of Oracle s Support organization, you will be responsible for providing post-sales support and solutions to Oracle customers. Your focus will be on resolving complex, non-technical customer inquiries, as well as providing technical troubleshooting for Oracle's Electronic Support Services. Acting as a primary point of contact for customers, you will manage customer relationships and offer assistance to internal Oracle teams regarding customer situations and escalated issues. Key Responsibilities: Customer Support: Act as the primary contact for Oracle customers, assisting them with complex technical and functional queries related to Oracle Fusion HCM products, including Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Incident Management: Track, diagnose, replicate, and resolve critical and complex cases, ensuring total resolution of service incidents. Customer Success: Advise customers on the complex use of Oracle products, providing tailored solutions and resolving critical issues. Situation Management: Take ownership of highly sensitive and critical customer issues, working directly with customers and consulting with management to drive resolution. Knowledge Sharing: Share your knowledge with teammates by delivering formal training sessions, creating and reviewing Knowledge Articles, and mentoring others to promote technical and professional development. Collaboration: Work closely with internal teams to address escalated customer issues and contribute to improving internal processes and solutions. Qualifications: Must-Have Skills: 6-10 years of experience in the implementation, support, or upgrade of Oracle SaaS HCM products, with at least one implementation experience in Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Hands-on configuration experience with at least three or more tools: HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL Strong knowledge of Fusion Cloud architecture, setup manager, and activities. Experience with FBDI and OTBI report development. Knowledge of integrating external data sources into Oracle Fusion Applications. Familiarity with localizations and security setup is a plus. Nice-to-Have Skills: Experience with Oracle Core HR, Absence, Benefits, and Payroll in Release 12.1.3.x / 12.2.x. Experience working in L1/L2/L3 support environments. Ability to analyze and decipher software logs and trace files to troubleshoot issues. Hands-on experience with XML, Java, J2EE, Oracle ADF, SOA, and Web Services. Strong functional/product expertise, with the ability to relate Oracle s functionality to business processes. Additional Skills: Effective analytical and organizational skills. Strong verbal and written communication skills in English; multilingual skills are a plus. A proactive learning orientation, staying up-to-date with emerging business models, processes, and Oracle product solutions. Experience in Managed Services, including client relationship management, offshore delivery management, project/program management, and successful delivery of KPIs. Ability to work in rotational shifts, manage a large team, and ensure SLAs are met for both EBS and Cloud/SaaS customers. Education & Experience: B.S. (Computer Science), BE, or equivalent preferred. Other qualifications with adequate experience may also be considered. Qualification : B.S. (Computer Science), BE, or equivalent preferred.