Lean SIX Sigma Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Operations Executive Location: Mumbai Job Type: Full-Time Department: Operations About the Role Eshopbox is seeking an efficient and detail-oriented Operations Executive to support our management team and ensure smooth daily business operations. In this role, you ll work closely with management to provide timely data and operational insights that contribute to the success of our e-commerce activities. Key Responsibilities Oversee and manage online business operations across various e-commerce platforms. Track and maintain daily marketplace settlements, ensuring accurate record-keeping. Prepare and analyze Daily, Weekly, and Monthly MIS reports on orders and returns. Generate and distribute management reports in a timely and accurate manner. Provide detailed reporting and analytical support to the management team. Handle website refunds and ensure all related operations run smoothly. Manage website collections and generate corresponding MIS reports. Analyze data to derive actionable insights and publish reports accordingly. What You ll Need 1-2 years of relevant experience as an Operations Executive, E-commerce Executive, or in a similar role. Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Formulas, and Commands). Strong interpersonal and analytical skills. Excellent verbal and written communication skills. Ability to solve problems efficiently and ensure operational excellence. High attention to detail and strong organizational skills. A Bachelor s degree or equivalent qualification. Qualification : A Bachelors degree or equivalent qualification

Associate / Manager / Senior Manager Operations Location: Mumbai | Qualification: BCom / MCom from a reputed College/University | Experience: 2 4 years preferred Job Overview We are looking for a detail-oriented and proactive professional to join our Operations Department. The role involves managing day-to-day operational activities, coordinating with cross-functional teams, ensuring compliance, and maintaining accurate records. The candidate will handle various financial and transactional operations while adhering to regulatory guidelines. Key Responsibilities Transaction Monitoring: Prepare and maintain a synopsis for transactions and monitor each transaction event closely. Cross-Functional Coordination: Collaborate with Legal, Compliance, and Accounts teams for execution, compliance, and fee recovery. Regulatory Compliance: Monitor interest payments and follow up with clients/authorities per SEBI guidelines. ERP & Data Management: Perform ERP data entry, including document uploads, payment schedules, and execution entries. Asset & Document Control: Manage pledging/unpledging of shares, monitor fund transfers, and maintain document custody. Reporting & Documentation: Perform CERSAI site entries and manage Annexure A documentation. Customer Service: Maintain Turnaround Time (TAT) for customer requests and follow up for required data like BENPOS, QCR, and HLY. Skills & Competencies Technical Knowledge: Proficiency in ERP systems, financial transactions, and regulatory compliance. Coordination: Strong communication skills to manage multiple priorities and cross-functional stakeholders. Organization: High attention to detail with the ability to work under tight deadlines. Proactive Approach: Capable of handling day-to-day tasks with minimal supervision. Qualification : BCom / MCom from a reputed College/University

Position: Lead Transformation Location: Mumbai Qualification: Graduate Experience: 5 to 10 years Job Description: We are seeking a Lead Transformation to drive digital transformation initiatives across business verticals, including lending, operations, customer experience, and technology. You will play a pivotal role in fostering innovation, leveraging technology to improve processes, and ensuring seamless execution of digital strategies across the organization. Key Responsibilities: Digital Transformation Leadership: Lead and execute digital transformation initiatives across business areas, including lending, operations, customer experience, and technology. Drive innovation in business models by implementing technology, automation, and process re-engineering solutions. Data-Driven Decision-Making: Foster a data-driven culture, utilizing analytics and insights to influence decision-making and track the success of transformation efforts. Promote the use of data to measure business performance and identify areas for improvement. Collaboration & Execution: Collaborate with cross-functional teams, including technology, product, business, compliance, and operations, to deliver integrated, impactful solutions. Ensure alignment between business goals and technology execution, facilitating smooth implementation of digital roadmaps. Innovation & Process Improvement: Identify opportunities for automation, digitization, and customer experience enhancement across business operations. Spearhead initiatives to streamline processes and improve operational efficiency. Bridge Between Business & Technology: Act as the primary liaison between business stakeholders and technology teams to ensure alignment on transformation goals and successful execution. Must-Haves: Experience: 5 8 years of relevant experience in NBFC, Lending, Banking, or Fintech. Digital Transformation: Proven experience in leading large-scale digital transformation and system implementation projects. Business Model Innovation: Experience in driving business model changes through digital and data-led initiatives. Data-Driven Approach: Demonstrated ability to leverage data in decision-making and executing business strategy. Qualification : Graduate

Procurement Team Lead Location: Mumbai Work Type: Full-Time About Ninjacart At Ninjacart, we re reimagining how India s agri-supply chain works. As the country s leading agri-platform, we harness the power of technology, data, and innovation to organize and optimize the movement of fresh produce from farms to consumers plates. Over the past six years, our made-for-India technology and India-first solutions have disrupted traditional systems, empowering farmers, traders, and retailers while creating efficiency, transparency, and fairness across the agri commerce ecosystem. Our mission is to build the digital network for global agri commerce, solving challenges like information asymmetry, payment inefficiencies, and distribution gaps while helping buyers and sellers discover each other seamlessly. Backed by Walmart Group, Tiger Global, Accel, Syngenta, and other world-class investors, Ninjacart has raised over $350 million and is proudly recognized among Top 25 Startups to Work For. At Ninjacart, we re a high-energy, results-driven community that values ownership, innovation, and collaboration. We move fast, think big, and solve real problems at scale. About the Role As a Procurement Team Lead, you ll play a key role in ensuring product availability, optimizing cost structures, and building long-term vendor relationships. You will manage sourcing, planning, and procurement strategies that drive profitability, minimize waste, and ensure high service levels across categories. Key Responsibilities Supply Planning & Inventory Management: Ensure 100% fill rates for assigned SKUs by identifying reliable supply sources, monitoring stock levels, and maintaining optimal inventory with minimal wastage. Cost Optimization: Track and analyze price trends across markets to inform sourcing decisions. Identify and implement cost-saving initiatives to improve margins across the supply chain. Vendor Management: Identify, onboard, and manage vendors through effective price negotiations, reconciliations, and credit cycle management. Monitor vendor performance, develop scorecards, and build long-term partnerships to strengthen loyalty and performance. Stakeholder Collaboration: Work closely with Category, Supply Chain, Finance, and Quality teams to ensure seamless coordination and timely decision-making across functions. 2+ years of experience in vendor management, preferably in Fruits & Vegetables (F&V), Grocery, or E-commerce sectors. Bachelor s degree in Engineering from a Tier 2, 3, or 4 institution. Strong negotiation, pitching, and problem-solving skills with a sharp business acumen. Highly self-motivated, agile, and adaptable in a fast-paced, evolving environment. Strong interpersonal skills and a data-driven approach to decision-making. At Ninjacart, you don t just work you create impact at scale. You ll have the autonomy to lead, the platform to innovate, and the opportunity to make a difference in one of India s most vital industries. Be a Ninja. Power the future of agri-commerce. Qualification : Bachelors degree in Engineering from a Tier 2, 3, or 4 institution

Quality (QA/QC) Manager Civil Projects Location: Mumbai Experience: 8 12 Years Qualification: Diploma / B.E. in Civil Engineering Employment Type: Full-Time About the Role We are looking for an experienced QA/QC Manager to oversee the quality assurance and quality control aspects of our civil engineering projects in Mumbai. The ideal candidate will ensure that all construction activities meet the required standards and specifications, driving excellence across all phases of project execution. Key Responsibilities Develop, implement, and maintain a comprehensive Quality Management System (QMS) for civil construction projects. Review and approve method statements, inspection & test plans (ITPs), and quality-related documentation submitted by contractors/subcontractors. Monitor and inspect site activities to ensure compliance with quality standards, specifications, and safety norms. Conduct regular site audits, internal inspections, and ensure all materials and workmanship conform to relevant codes and standards. Coordinate and oversee third-party testing, ensuring documentation and compliance with project requirements. Maintain and manage the Non-Conformance Reports (NCRs) and Corrective/Preventive Actions (CAPA) system. Liaise with project managers, consultants, and clients on quality-related matters and participate in regular project meetings. Ensure all QA/QC documentation is updated and archived in accordance with audit and compliance requirements. Lead the QA/QC team and mentor junior engineers to ensure a culture of quality and continuous improvement. Support HSE (Health, Safety & Environment) team in ensuring safe construction practices in line with QA/QC expectations. Required Skills & Competencies 8 12 years of experience in Quality Assurance/Quality Control within the civil construction or infrastructure industry. In-depth knowledge of civil construction practices, materials testing, and applicable codes and standards (IS Codes, BIS, ASTM, etc.). Proficient in MS Office, QA/QC documentation, and relevant construction management tools. Strong understanding of site inspection procedures, test methods, and quality control systems. Excellent communication, leadership, and analytical skills. Ability to manage multiple teams and vendors while maintaining quality standards. Preferred Attributes Experience in high-rise residential, commercial, or infrastructure projects. Certifications in quality management systems such as ISO 9001:2015 or Six Sigma will be an added advantage. Working knowledge of project management or planning tools is beneficial. Join a results-driven team that values precision, compliance, and construction excellence. As the Quality Manager, you ll play a key role in ensuring the structural integrity, safety, and success of our projects. Apply now to make quality your signature on landmark projects in Mumbai! Qualification : Diploma / B.E. in Civil Engineering

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Position Title: Lead Human Resources Location: Mumbai Overview: We are seeking an experienced and strategic HR Lead to oversee and manage all aspects of our Human Resources function. The ideal candidate will be responsible for aligning HR strategies with business goals, driving a positive workplace culture, and ensuring compliance with labor laws and best practices. You will play a key role in talent acquisition, employee engagement, performance management, payroll, and overall HR operations. This is a leadership role requiring strong people management, communication, and decision-making skills. Key Responsibilities: Strategic HR Management Develop and execute HR strategies aligned with organizational objectives Provide strategic advice and decision support to senior leadership using HR data and insights Employee Relations & Culture Act as a bridge between employees and management to resolve issues, grievances, and conflicts Foster a positive and inclusive work environment that encourages collaboration and growth Talent Acquisition & Development Oversee the recruitment and selection process to attract and retain top talent Identify training needs and implement effective learning and development programs Support career development, employee engagement, and retention initiatives Performance & Compliance Implement and manage a performance management system that promotes continuous feedback and high performance Ensure end-to-end payroll processing and benefits administration Maintain up-to-date knowledge of labor laws and ensure organizational compliance Develop and enforce HR policies and procedures Team Leadership Lead and mentor a small HR team (2+ members), fostering growth and collaboration Promote HR operational excellence across the organization Required Skills & Qualifications: Minimum 8+ years of experience in Human Resources, with at least 2 years in a leadership capacity Proven ability to design and implement successful HR strategies and programs People-oriented and results-driven mindset Strong experience with HR metrics and data-driven decision-making Proficiency with HR systems and databases Excellent communication, negotiation, and presentation skills Strong leadership and interpersonal abilities, with the capacity to manage relationships at all levels In-depth knowledge of Indian labor laws and HR best practices Experience managing end-to-end payroll and performance review processes

Position Title: Senior Manager Generative AI & Innovation Lead Location: Mumbai Department: Data Science, AI & Innovation Job Summary We are looking for a forward-thinking and execution-focused Generative AI & Innovation Lead to drive AI-led transformation in the lending industry. In this high-impact role, you will be responsible for identifying, prototyping, and scaling cutting-edge generative AI solutions that enhance efficiency, improve customer experiences, and streamline business processes across the organization. This position is ideal for a passionate innovator who understands the rapidly evolving AI landscape and can bridge the gap between advanced technologies and real-world business needs particularly in financial services. Key Responsibilities Strategic Innovation Leadership Lead AI innovation initiatives by identifying high-impact generative AI use cases across the lending value chain. Develop and own the roadmap for generative AI adoption aligned with key business objectives. Act as a catalyst for organization-wide transformation through AI-powered solutions. Technology & Ecosystem Awareness Stay on top of the latest advancements in LLMs, multimodal AI models, and agentic frameworks. Evaluate enterprise platforms such as AWS Bedrock, Azure OpenAI, Google Vertex AI, and open-source alternatives. Build internal awareness of emerging technologies and their potential applications. Competitive & Market Intelligence Benchmark AI adoption in financial services and lending industries. Analyze competitor strategies and identify whitespace opportunities and unmet customer needs. Use Case Development & Experimentation Collaborate with business, data science, and tech teams to prioritize and validate high-impact use cases. Rapidly design and develop proof-of-concepts (POCs) with measurable success metrics. Scale validated solutions into production with focus on usability, scalability, and business ROI. Agile & Lean Execution Foster a fail-fast, learn-fast culture with cost-efficient experimentation. Promote lean innovation and lead internal evangelism for AI-driven transformation. Cross-functional Collaboration Partner with engineering, data science, product, compliance, and legal teams for ethical, scalable deployment. Ensure adherence to governance standards, including explainability, fairness, and regulatory compliance. Qualifications & Experience Bachelor s or Master s degree in Computer Science, Data Science, Engineering, or a related field; MBA is a plus. 2+ years of experience in AI/ML, with at least 1 year hands-on in Generative AI. Proven track record of leading innovation or AI-driven initiatives, preferably in lending or financial services. Deep understanding of the lending lifecycle, including underwriting, collections, risk models, and regulatory frameworks. Hands-on experience with LLMs (e.g., GPT, Claude, Mistral, LLaMA), embedding models, prompt engineering, and vector databases. Familiarity with cloud platforms (AWS, Azure, GCP) and orchestration tools like LangChain, Haystack. Excellent communication, leadership, and stakeholder management skills. Preferred Skills Experience with synthetic data generation, document AI, conversational AI, or autonomous agents. Understanding of ethical AI, privacy laws, and compliance standards in financial services. Exposure to startups or intrapreneurial roles in launching new AI products or platforms. Qualification : Bachelors or Masters degree in Computer Science, Data Science, Engineering, or a related field; MBA is a plus

Job Title: Lead IT Infrastructure & Security Reports To: Head IT Location: Mumbai Experience: 8 12 Years Education: B.E. / B.Tech. in Information Systems, Computer Science, Information Security, or a related field Role Overview: We are seeking a self-driven and highly skilled IT Infrastructure & Security Lead to manage and secure our IT landscape across all pan-India locations for Matix Fertiliser and Chemicals Ltd. This role involves the implementation, optimization, and security of IT infrastructure, ensuring high system uptime, performance, and protection against modern cybersecurity threats. You will play a key role in aligning IT infrastructure and security strategies with organizational goals, driving best practices, and leading initiatives that reinforce reliability, resilience, and regulatory compliance. Key Responsibilities: IT Infrastructure Management: Ensure the efficient utilization, uptime, and performance of IT systems and infrastructure across the organization. Set measurable KPIs and performance benchmarks; continuously monitor and improve against them. Manage enterprise-wide connectivity, including MPLS, LAN, and WAN infrastructure across all office locations. Oversee design, installation, monitoring, and troubleshooting of enterprise networks and systems. Manage and maintain Active Directory (AD) environments. IT Security Oversight: Administer and monitor cybersecurity tools and platforms including: Microsoft 365 Defender CrowdStrike EDR FortiGate Firewalls Checkpoint Email Protection DLP, IDP/IPS systems, and Routers Collaborate with Head IT on implementing key cybersecurity initiatives in line with the IT roadmap. Conduct risk assessments, manage vulnerabilities, and ensure compliance with internal security standards and external regulations (ISO 27001, SOC2, DPDP, etc.). Lead efforts in business continuity planning (BCP) and disaster recovery (DR) for critical IT systems. Operational & Vendor Management: Handle the procurement and lifecycle management of IT assets (laptops, servers, storage devices, printers, networking products, etc.). Source, contract, and review IT vendors and service providers. Coordinate with ISP and MPLS providers for reliable network connectivity. Manage licensing and deployment of MS Outlook 365 suite and associated tools. Backup & Data Management: Implement and manage centralized and decentralized backup solutions, ensuring data integrity and recovery readiness. Required Skills & Competencies: Technical: Solid knowledge of enterprise IT networks, cybersecurity tools, and infrastructure architecture. Hands-on experience with Windows Server environments, AD, O365, and security operations tools. Experience in security incident management, IT audits, and implementing frameworks like ISO 27001 or SOC2. Certifications (Preferred): CCNA, CEH, CISA, CISSP, CISM Familiarity with the ITIL Framework is an added advantage. Behavioral: Strong leadership and project management skills. Excellent communication and interpersonal abilities to engage with cross-functional teams and external partners. Proven client management skills and ability to work under minimal supervision. High attention to detail and a proactive mindset. Qualification : B.E. / B.Tech. in Information Systems, Computer Science, Information Security, or a related field

Job Title: Quality Supervisor Location: Mumbai Experience: 4 5 Years Industry: Real Estate / Construction Role Overview: We are seeking a detail-oriented and proactive Quality Supervisor to ensure that all construction activities meet the highest quality and compliance standards. The ideal candidate will oversee material verification, quality assurance processes, statutory compliance, and certification efforts in line with industry best practices and regulatory requirements. Key Responsibilities: Quality Control Conduct physical inspection of construction materials such as bricks, sand, aggregates, and fly ash bricks to ensure compliance with specified quality standards. Monitor and ensure all construction work adheres to international concrete and building standards. Regularly review safety practices at construction sites and office premises, ensuring adequate safety protocols are in place and followed. Process & Policy Implementation Implement and continuously improve quality control processes and systems across project sites. Foster a culture of quality awareness among site teams through effective communication and training. Prepare and maintain comprehensive checklists for material and structural testing; ensure strict adherence to testing protocols and documentation standards. Statutory Compliance Ensure full compliance with environmental and pollution control guidelines to avoid penalties or legal issues. Prevent the use of substandard materials or improper construction techniques that could lead to regulatory action or structural failure. Maintain accurate documentation and ensure all compliance records are up to date to meet audit and legal requirements. Proactively mitigate risks that may result in claims or damages due to quality lapses in materials or processes. Certification & Audits Support the company s efforts to obtain and maintain ISO and other relevant quality certifications. Coordinate regular internal and external quality audits, ensuring timely renewal and compliance with certification standards. Key Requirements: Diploma or Bachelor's degree in Civil Engineering or a related field. 4 5 years of hands-on experience in quality control or quality assurance in the construction or real estate sector. Strong knowledge of material testing, concrete standards, and quality audit procedures. Familiarity with environmental and safety regulations relevant to the construction industry. Proficiency in MS Office and documentation tools; ability to generate reports and maintain digital records. Excellent communication, coordination, and problem-solving skills. Qualification : Diploma or Bachelor's degree in Civil Engineering or a related field

Position: Manager Sort Centre Location: Mumbai Department: Operations About the Role: We are looking for a highly organized and performance-driven Sort Centre Manager to oversee and manage daily operations at our warehouse facility. In this role, you will be responsible for leading a team, optimizing warehouse workflows, ensuring operational excellence, and maintaining high levels of customer satisfaction. The ideal candidate has strong experience in logistics or e-commerce, especially in sort centre and automation processes. Key Responsibilities: Supervise, organize, and direct sort centre operations to ensure efficient warehouse functioning with customer satisfaction as the primary goal. Develop and implement systems for inventory management, equipment utilization, product handling, gate processes, and outbound logistics. Monitor daily operations and establish operational goals and performance standards. Lead, train, and mentor warehouse staff to troubleshoot issues and meet both short- and long-term performance targets. Plan and manage resources including workforce, equipment layout, space utilization, and workflow to ensure productivity and quality standards. Maintain safety and legal compliance by enforcing operational policies and procedures. Operational Responsibilities: Oversee key warehouse functions including inventory control, quality assurance, shipping, logistics, and floor productivity. Create and manage team schedules to meet fulfillment demands while maximizing efficiency and minimizing overtime. Conduct regular equipment inspections and coordinate maintenance as needed. Collaborate with warehouse leads to evaluate performance, identify gaps, and implement process improvements. Manage inbound and outbound logistics, coordinating with transport partners to ensure timely and cost-efficient delivery. What You Bring: 5+ years of experience in warehouse operations or logistics management. Prior experience in sort centre operations and familiarity with automation processes. Background in e-commerce or logistics preferred. Strong leadership and team management skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent analytical, organizational, and communication skills. MBA or equivalent degree preferred. Qualification : MBA or equivalent degree preferred

Digital Marketing Lead Reporting To: Head of Marketing Department: Marketing Location: Mumbai Key Objective of the Role Lead the digital marketing function across platforms and business lines. Collaborate with cross-functional teams including business units, contact center, and tech to strengthen internal capabilities and drive growth. Use data-driven strategies to increase website traffic, enhance visibility, and continuously optimize performance through innovation and insight. Key Responsibilities Digital Strategy & Execution Develop and execute comprehensive digital marketing strategies aligned with both B2B and B2C business goals. Campaign Management Plan, implement, and optimize campaigns across key paid media platforms (Google Ads, Meta, LinkedIn, etc.), focusing on ROI and lead generation through full-funnel journeys. SEO/SEM Leadership Design and lead SEO and SEM strategies to boost organic visibility, improve keyword rankings, and drive quality traffic. Team Leadership & Development Mentor and manage a team of digital marketers, performance marketers, and data analysts fostering growth, collaboration, and performance excellence. Budget & Performance Management Manage digital marketing budgets, monitor KPIs, and report on campaign performance to identify opportunities for scale and efficiency. Stakeholder Collaboration Work closely with the leadership team to align digital marketing efforts with broader business objectives. Lead Funnel Optimization Partner with the contact center team to analyze the lead funnel, gather insights, and implement data-backed improvements. Trend Monitoring & Innovation Stay updated on industry trends, algorithm changes, and emerging digital tools to ensure competitive advantage. Marketing Automation & CRM Drive implementation of marketing automation solutions and CRM system integrations to streamline marketing workflows. Role Requirements Education Bachelor s or Master s degree in Marketing, Communications, or a related field. Experience 9 10 years of hands-on experience in digital marketing with a strong background in performance marketing and strategic planning. Technical Skills Deep knowledge of SEO, SEM, paid media, CRM automation, and performance marketing. Proficiency in Google Ads, Meta Ads, LinkedIn Campaign Manager, and analytics/reporting tools. Strong analytical mindset with the ability to interpret data into actionable insights. Skilled in building reports and delivering high-impact presentations. Behavioral Competencies Leadership Analytical Thinking Problem Solving (Digital-first) Customer Obsession Excellent Communication High Attention to Detail Adaptability and Agility Qualification : Bachelors or Masters degree in Marketing, Communications, or a related field

Executive Air Operations Location: Mumbai, India | Experience: 4 5 years in Air Cargo Industry: Airlines / Logistics | Team: Teleport, powered by AirAsia Who We Are: We re not your average logistics company. At Teleport (AirAsia s logistics arm), we move cargo across 110+ airports, and we re just getting started. Think food, parcels, groceries, and beyond we re reimagining delivery and redefining speed. Your Mission (if you choose to accept): You ll be the go-to person making sure air cargo ops run like a dream from booking and reservations to coordinating with everyone (and we mean everyone) from sales to interline partners. A Day in the Life (a.k.a what you ll actually do): Assist customers with queries and execution of shipments Handle bookings, reservations, and spot sheets like a pro Be a sales team backup and represent them when needed Coordinate with internal teams (customers, accounts, ops) Sync up with interline partners and hubs Maintain data records, reports, and dashboards Constantly learning, unlearning, and upgrading your game We re a Startup at Heart. Expect: Fast pace. Think runway takeoff, not taxiing. No ivory towers. Leaders get their hands dirty. Clear goals, flexible tactics. Autonomy. Over-communicate to stay aligned. A culture of get it done now not later. Skills You Must Bring: Resourceful problem-solver think fast, act faster Performance-driven & data-savvy Detail-obsessed (yes, that typo will bother you) Adaptable, tech-friendly, and always leveling up Motivated to hit goals and smash them Great at working across lean, high-speed teams Nice-to-Haves (flex, if you ve got these): Multilingual Experience in fleet/driver management Knowledge of air cargo tools or systems What You ll Need to Apply: Bachelor s degree 4 5 years experience in airline cargo ops Why You ll Love It Here: We don t care where you re from or what you look like we care about talent, drive, and energy. At AirAsia, we re all different, and we thrive because of it. You ll be treated with fairness, given equal opportunity, and supported to become your best self. Hit that Apply Now button. Let s make logistics sexy again. Qualification : Bachelors degree

Position: Lead Data Engineer Location: Mumbai, India (Hybrid 4 days onsite) Division: Engineering | Full-Time About Blenheim Chalcot Blenheim Chalcot is one of the world s leading digital venture builders. For over 20 years, we've been building disruptive, GenAI-enabled companies across industries such as FinTech, EdTech, GovTech, Media, and Sport. Headquartered in London, we operate globally, with a rapidly growing team in India that supports innovation, growth, and technical excellence across our portfolio. Blenheim Chalcot India, launched in 2009, is a central force behind our success. Our team delivers core services across technology, marketing, HR, finance, legal, and more serving as a powerful launchpad for ventures shaping global trends. About Fospha Fospha is a rapidly growing marketing measurement platform for eCommerce brands. We re certified partners of Meta, TikTok, and Snap, and have earned a reputation for helping some of the world s most well-known D2C brands unlock measurable growth. With product-market fit secured and award-winning success behind us, we re expanding globally and looking for top engineering talent to power our next phase of scale. The Role: Lead Data Engineer We re hiring a Lead Data Engineer to oversee the design, implementation, and performance of scalable ELT pipelines and data infrastructure. This is a hands-on leadership role, ideal for an experienced engineer who excels at building systems, mentoring teams, and driving business value through clean, reliable data. You will lead technical delivery in partnership with analysts, ML engineers, and stakeholders, ensuring data remains a strategic asset across Fospha s product suite. Key Responsibilities Lead and mentor a team of Data Engineers, cultivating a collaborative and high-performance environment. Own the end-to-end delivery of data engineering projects architecture, execution, quality, and scalability. Design and implement robust ELT pipelines using modern tooling and cloud infrastructure. Maintain and enhance data models used by analysts, ML engineers, and product teams. Collaborate across engineering, product, and analytics to define data requirements and delivery roadmaps. Ensure data integrity, reliability, and governance across multiple sources and systems. Contribute to exploratory data analysis, schema evolution, and pipeline optimizations. Identify and implement continuous improvements to processes, tools, and team workflows. Stay abreast of industry trends and emerging tools in data engineering and architecture. About You Required Experience & Skills Proven experience leading data engineering teams with end-to-end technical ownership. Expert-level knowledge of SQL (especially PostgreSQL) and relational databases. Proficiency in Python for data manipulation and scripting. Strong understanding of data pipelines, architecture, and ELT/ETL design. Familiarity with agile software development practices. Preferred Experience Experience using dbt (Data Build Tool) in production environments. Familiarity with AWS data services (e.g., Redshift, S3, Glue, Athena). Exposure to data modeling, statistics, or data science-friendly data design. Education Bachelor's or Master s degree in Computer Science, Engineering, or a related technical discipline. Join the world s leading venture builder, working on GenAI-enabled, high-growth startups. Hybrid work setup: 4 days onsite in our modern Mumbai office. Learn from diverse, top-tier global talent across engineering, data, and product. Culture of continuous learning, mentorship, and rapid innovation. 24 days of annual leave, 6 floater days, and 4 public holidays. Private medical insurance for you and your immediate family. Inclusive parental leave policies and a family-first work culture. A fun and collaborative environment we also own the Rajasthan Royals IPL team! Our Commitment to Diversity At Blenheim Chalcot, inclusion and meritocracy are at the core of our culture. We believe diversity drives better outcomes, and we are committed to fostering a workplace where everyone can thrive and make the most of their skills and potential. Application Process Our streamlined hiring process starts with a 15-minute introductory call, followed by interviews with our engineering leadership. We respect your time and aim to provide prompt, clear communication throughout. Qualification : Bachelor's or Masters degree in Computer Science, Engineering, or a related technical discipline.

Job Title: Senior Project Lead Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company delivering Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has become a market leader, serving over 550+ societies and commercial communities with end-to-end solutions that ensure smooth, sustainable operations. Our philosophy, Let the experts do the work, reflects our commitment to providing the best community living and working experiences through innovation and expertise. Role Overview As the Senior Project Lead, you will be responsible for overseeing end-to-end operations of assigned projects, managing a team of 40 50 professionals including Deputy and Assistant Project Leads, Finance Leaders, Accountants, Tax Professionals, and Compliance Officers. You will ensure milestone delivery, resource allocation, regulatory compliance, and financial management, while driving cost optimization and client satisfaction. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) OR Post Graduation/Graduation in Accounts or Finance with 7+ years of relevant experience OR Semi-qualified Chartered Accountant (IPCC/Intermediate cleared) with 5+ years experience OR GDCA certified/trained with 5+ years experience Qualification may be relaxed for candidates with 3+ years of Co-operative/Society accounting/compliance experience Key Responsibilities Team & Project Leadership Lead and manage a large team including Deputy and Assistant Project Leads and various finance and compliance specialists. Allocate resources and oversee milestone deliveries and client collections. Manage client relationships and handle escalations effectively. Financial Compliance & Accounting Ensure all accounting activities and internal audits comply with GAAP. Recommend and implement cost-optimization strategies. Oversee preparation and review of financial statements (P&L, Balance Sheet, Cashflow). Prepare budgets, CAM workings, and conduct budget vs. actual variance analysis. Billing & Accounts Receivable Plan and publish regular billing dashboards. Resolve client billing queries in collaboration with project teams. Confirm billing issuance and communicate tariff changes after client approval. Taxation & Compliance Track monthly TDS, ensure timely filing and reconciliation. Manage GST return filing and reconciliation, and handle GST notices. Oversee income tax computations, advance tax planning, and timely filing of returns. Coordinate responses to tax department notices and assessments. Financial MIS & Reporting Publish weekly dashboards highlighting open items and performance metrics. Provide timely MIS reports and observation notes to clients. Other Responsibilities Maintain virtual client communication for urgent and critical matters. Lead with a modern, lead-by-example approach, applying strong analytical and decision-making skills. Required Skills & Experience Strong commercial acumen and entrepreneurial mindset. Experience managing business verticals independently, with P&L responsibility and senior management reporting. Deep understanding of cash flow management, bank reconciliation, bookkeeping, financial planning, risk management, and forecasting. Proficiency in accounting software and ERPs. Leadership qualities with strong analytical and problem-solving skills. Prior experience in client finance operations, society accounting, compliance, and operational modeling is advantageous. Zipgrid invites you to lead complex finance and compliance projects in a fast-growing PropTech environment, where your expertise will directly impact the future of community living and working experiences.

Job Title: Critical Project Lead - Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences. Role Overview At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment Key Responsibilities Client Onboarding Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients. Coordinate and delegate tasks effectively across delivery teams during onboarding. Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support. Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust. Collect and analyze client feedback to improve onboarding processes. Managing and Troubleshooting Critical Client Projects Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations. Build and sustain strong relationships with key client decision-makers. Communicate project status clearly to senior management and clients, managing expectations proactively. Develop and implement comprehensive project plans including timelines, milestones, and resource allocation. Identify potential risks early and implement mitigation strategies to prevent escalation. Resolve client escalations promptly and effectively. Track and report project performance metrics to internal and external stakeholders. Requirements and Skills Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments. Solution-oriented mindset with modern managerial skills and creative problem-solving ability. Strong command over finance and accounting concepts with excellent presentation skills. Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally. Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance. Exceptional communication, interpersonal, and negotiation skills. Proven ability to build and maintain relationships across all client levels. Experience in managing client expectations and handling escalations tactfully. Entrepreneurial mindset coupled with a strong work ethic. Excellent analytical, organizational, and time management capabilities. Ability to work both independently and collaboratively within teams. Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management. Qualification : Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)

Job Title: AWS Cloud DevOps Lead Location: Mumbai, India Experience: 8-12 years Education: Bachelor s Degree + AWS Certification (preferred) Job Summary We are looking for a dynamic AWS Cloud DevOps Lead to lead our team of 10-15 DevOps and Cloud engineers based in Noida. You will play a key role in driving DevOps adoption, managing cloud infrastructure, and ensuring robust automation and operational excellence across our AWS environments. Key Responsibilities Lead, mentor, and manage a team of DevOps and Cloud engineers. Drive the design, implementation, and deployment of cloud-based enterprise solutions. Understand and work with diverse application architectures (Monolithic, SOA, Microservices, Event-driven). Develop application architectures and create Scope of Work (SoW) documents for technical deployments. Manage technology infrastructure engineering, operations, and management of on-prem and cloud-based production systems, ensuring high availability, scalability, and performance. Innovate and create new automation, tooling, and security processes to enhance product/service reliability and efficiency. Collaborate closely with cloud administrators, developers, and cross-functional teams. Oversee budgeting and resource allocation for technology infrastructure and cloud computing. Lead customer interactions for technical requirement gathering and use case mapping with AWS services. Implement automation in the SDLC to reduce time to market and minimize errors. Administer and troubleshoot automation tools and processes, taking corrective actions proactively. Basic Qualifications & Experience 5+ years of cloud experience, with a strong focus on designing, maintaining, and administering large production environments. 7+ years hands-on Linux administration experience (Ubuntu preferred). 5+ years experience with cloud platforms (AWS preferred, GCP/Azure exposure a plus). Strong experience with Infrastructure as Code (IaC) and configuration management tools such as Terraform and Ansible (5+ years). Hands-on experience with AWS CloudFormation, CodePipeline, CodeDeploy, and AWS Console/CLI. Proficient with scripting languages: Python (with AWS Boto), Bash, PowerShell. Experience with CI/CD tools including GitLab CI, Jenkins, CircleCI (5+ years). Kubernetes experience (EKS preferred) with 3+ years managing container orchestration. Experience with MongoDB (self-hosted and Atlas) for 3+ years. Knowledge of infrastructure automation tools such as Chef, Puppet, or Ansible (minimum 2). Strong understanding of IT infrastructure including hypervisors, SDN, serverless, and containerized environments. Experience in customer-facing roles for technical requirement gathering and solution design. Proven team leadership and people management skills. AWS certification(s) highly preferred. Technical Skills Cloud Platforms: AWS (primary), GCP, Azure Container Orchestration: Kubernetes (EKS) Infrastructure Automation: Terraform, Ansible, CloudFormation, Chef, Puppet CI/CD: GitLab CI, Jenkins, CircleCI Scripting: Python (Boto), Bash, PowerShell OS Administration: Linux (Ubuntu), Windows Databases: MongoDB (self-hosted and Atlas) Join us to lead the transformation of cloud infrastructure and DevOps practices at scale!

Position: Quality Engineer Location: Mumbai Employment Type: Full-Time, Permanent Job Overview: We are seeking a detail-oriented Quality Engineer to develop and execute manual and automated tests to ensure the quality of our software solutions. The ideal candidate will have experience in writing test plans, creating test scripts for functional and load testing, and using tools like JMeter for performance evaluation. Key Responsibilities: Test Planning: Write comprehensive test plans and test cases based on requirements to ensure all aspects of the software are thoroughly tested. Automated Functional Testing: Develop and maintain automated test scripts to perform functional testing, ensuring efficient and accurate execution. Manual Testing: Perform manual testing of applications, identifying defects and collaborating with developers to resolve them. Load Testing: Create automated test scripts for load testing and perform load testing using JMeter to simulate real-world traffic and identify performance bottlenecks. Continuous Improvement: Review and refine testing processes to improve efficiency, effectiveness, and test coverage. Required Skills & Experience: Strong experience in writing test plans and test cases from requirements. Proficient in manual testing and automated functional testing using well-known tools. Hands-on experience with JMeter for automated and load testing. Knowledge of software testing methodologies and best practices. Excellent problem-solving and analytical skills.

Job Title: Director of Operations Health Insurance Position Summary As the Director of Operations Health Insurance, you will play a pivotal role in strengthening our presence within Travel Operations by applying your expertise in the insurance and operations domain. You will work closely with senior stakeholders to identify and evaluate strategic partnerships, create long-term business opportunities, and drive operational efficiencies across multiple projects and accounts. This position is for professionals with experience in banking, outbound sales, and insurance operations. Your primary focus will be on managing large teams, optimizing business processes, and contributing to overall company success. Key Responsibilities Leadership & Operations Management: Manage and oversee multiple projects and accounts within the insurance domain, ensuring successful execution and alignment with company goals. Lead and manage over 500 FTEs across different geographies, ensuring operational efficiency and team success. Implement and drive company-approved strategies and monitor their impact across operational activities. Align with stakeholders to set strategic goals and make key decisions that guide day-to-day operations. Provide constructive feedback and support to staff from various departments, ensuring continuous growth and high performance. Performance Evaluation & Improvement: Regularly assess and improve business procedures, aligning them with organizational objectives. Use data and metrics to evaluate performance and identify opportunities for improvement. Introduce policies and procedures to enhance overall performance and operational effectiveness. Ensure the safety and adequacy of work environments and implement necessary improvements. Client Relations & Business Development: Foster strong relationships with corporate clients and high-level decision-makers to create new business opportunities. Perform follow-ups with corporate clients and identify potential areas of growth. Contribute to the development of business strategies to approach prospects and expand market presence. Promote continuous improvement in all operational areas by proposing creative solutions. Financial & Budget Management: Review and manage operational budgets, ensuring financial objectives are met. Oversee manufacturing, purchasing, and sales departments to ensure that each division is reaching goals set by leadership. Forecast and control costs to maintain profitability. Review financial information to adjust operational budgets, supporting profitability and business growth. Collaboration & Cross-Functional Integration: Lead coordination between operations, engineering, technology, and customer service divisions to improve workflow and reduce costs. Communicate new directives, policies, and procedures to managers, ensuring clear understanding and smooth implementation. Act as a liaison between different business functions to ensure seamless operations and collaboration. Strategic Planning & Execution: Establish key metrics, guidelines, and standards to evaluate company efficiency and effectiveness. Analyze business procedures and recommend improvements to enhance operational output. Ensure that policies and procedures are followed and communicated effectively across teams. Qualifications Education: Bachelor s degree or higher (preferred). Experience: 10+ years of experience in the insurance sales industry. 10+ years of BPO (Contact Center, Outsourcing) experience, particularly in the health insurance domain. Proven experience managing large teams (500+ FTE) and overseeing operational activities across multiple projects and locations. Experience in managing financials, including budgeting, P&L management, and margin analysis. Strong background in outbound sales with experience presenting to C-level executives. Proven ability to manage complex operations and achieve business goals. Skills & Attributes: Strong negotiation and business management skills. Exceptional analytical thinking and proactive attitude. Strong written and oral communication skills. Excellent interpersonal skills and teamwork mindset. Ability to work under tight deadlines and manage multiple priorities effectively. Attention to detail and accountability in meeting operational objectives. In-depth knowledge of data analysis, performance, and operational metrics. Additional Attributes: Leadership and organizational skills to inspire and manage teams effectively. Experience in formulating and implementing policies to improve operations. A collaborative mindset with the ability to drive integration across various business functions. Extensive experience presenting and negotiating with senior-level decision-makers, including C-suite executives.