Learning Operations Jobs in Bengaluru

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Sales HR Business Partner (HRBP) Location: Bengaluru Work Type: Full-Time Ninjacart Pioneer. Challenge Yourself. Create Better Lives. At Ninjacart, we re building India s largest and most trusted agritech ecosystem revolutionizing how food and agri supply chains operate. Through technology, innovation, and collaboration, we empower farmers, traders, and retailers to grow sustainably while improving the lives of millions across the agri value chain. From Ninjacart for retailers to Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan, our platforms serve the unique needs of every agri stakeholder. Backed by global investors such as Accel, Tiger Global, Flipkart, Walmart, Qualcomm Ventures, and Nandan Nilekani, we are on a mission to build the most inclusive, efficient, and trusted AgriTrade Network in the world. About the Role As a Sales HR Business Partner (HRBP), you ll work closely with our dynamic sales teams to align people strategy with business goals. You will drive engagement, strengthen culture, support capability building, and ensure smooth HR operations acting as a trusted advisor to both leaders and employees. Key Responsibilities Partner with the Sales leadership team to design and execute HR strategies that enhance business performance. Foster a positive, engaging, and high-performance culture by implementing employee engagement initiatives. Communicate and ensure adherence to HR policies, procedures, and compliance requirements. Maintain and update accurate employee records and support payroll and HR operations. Identify training needs and coordinate relevant learning and development programs. Track and analyze HR metrics such as attrition, engagement, and performance trends to inform business decisions. Support performance management, talent reviews, and career development discussions. Serve as a bridge between employees and management, driving transparency, trust, and alignment with organizational goals. Bachelor s degree in Human Resources, Business Administration, or a related field (Master s degree or HR certification is a plus). 1 3 years of experience as an HR Business Partner, preferably supporting sales or field teams. Strong understanding of HR processes, employee engagement, and talent development. Excellent interpersonal, communication, and relationship-building skills across all organizational levels. A proactive, adaptable, and collaborative mindset someone who thrives in a fast-paced, evolving environment. At Ninjacart, you ll find purpose in every project and passion in every team. You ll be part of a company that values innovation, impact, and inclusion where every Ninja contributes to creating better lives across India s agri landscape. Become a Ninja. Transform the AgriFuture. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Job Title: Associate ML Ops Location: Bangalore Department: Data Science Employment Type: Full-time Experience: 1 2 years Job Overview We are seeking a motivated and detail-oriented Associate ML Ops to join our Data Science team. In this role, you will be responsible for supporting the deployment, monitoring, and scaling of machine learning models in production environments. You ll collaborate closely with data scientists and engineers to build robust MLOps pipelines and ensure model reliability, scalability, and performance. If you are passionate about bringing machine learning models to life and have hands-on experience in productionizing ML systems, we d love to hear from you. Key Responsibilities Deploy and maintain machine learning models in production environments using best-in-class tools like Databricks and MLflow. Collaborate with data scientists to translate experimental models into scalable, production-ready systems. Monitor model performance, accuracy, and overall health through automated tools and custom strategies. Build and maintain RESTful APIs using Python frameworks such as Flask or Django to serve ML models. Write efficient and optimized SQL and NoSQL queries for data extraction and transformation. Apply software engineering best practices, including version control, testing, and documentation, to MLOps workflows. Work with Python libraries like Pandas, PySpark, scikit-learn, SQLAlchemy, and Requests. Troubleshoot issues related to model deployment, API performance, or data integration pipelines. Minimum Qualifications Bachelor s or Master s degree in Computer Science, Statistics, Econometrics, Operations Research, or a related technical field. 1 2 years of hands-on experience in solving analytical or machine learning problems in production settings. Must-Have Technical Skills Hands-on experience with Databricks and MLflow Proven expertise in deploying ML models in real-world applications Strong understanding of data structures, algorithms, OOP, and software engineering principles Experience building and maintaining REST APIs using Python Proficiency in SQL and NoSQL Excellent Python programming and debugging skills Familiarity with core Python libraries used in ML and data processing: Pandas, scikit-learn, PySpark, SQLAlchemy, etc. Nice-to-Have Skills Exposure to Kafka for streaming and batch data processing Familiarity with Git and CI/CD pipelines Experience with Python multiprocessing or worker/queue systems Understanding of event-driven or asynchronous programming models This is an exciting opportunity to work at the intersection of data science and engineering. You ll play a key role in productionizing cutting-edge models and ensuring they deliver real business impact. Qualification : Bachelors or Masters degree in Computer Science, Statistics, Econometrics, Operations Research, or a related technical field

Job Title: ML Ops Engineer Location: Bangalore Department: Data Science Employee Type: Full-time Experience Required: 3 5 years Position Overview We are seeking an experienced and motivated ML Ops Engineer to join our Data Science team. In this role, you will be responsible for deploying, monitoring, and maintaining machine learning models in production environments. You will work closely with data scientists, engineers, and product teams to ensure models are scalable, reliable, and aligned with business objectives. This role is ideal for professionals who are passionate about building robust ML pipelines and bringing machine learning solutions into real-world applications at scale. Key Responsibilities Deploy and manage machine learning models in production environments, ensuring scalability, reliability, and performance. Build and maintain MLOps pipelines using platforms like Databricks and MLflow. Monitor model performance, accuracy, and health; implement alerting and diagnostics as needed. Develop and maintain RESTful APIs using Python frameworks such as Flask or Django to serve ML models. Optimize data workflows and collaborate with engineering teams to improve model integration and performance. Design strategies for automated model retraining, deployment, and version control. Write clean, maintainable, and efficient code using Python, adhering to OOP principles and best practices. Write complex queries using SQL and work with NoSQL databases to support data pipelines and feature stores. Leverage Python libraries such as PySpark, Pandas, scikit-learn, SQLAlchemy, and Requests. Minimum Qualifications Bachelor s or Master s degree in Computer Science, Statistics, Econometrics, Operations Research, or a related technical field. 3 5 years of experience in building, deploying, and monitoring machine learning solutions in production. Must-Have Skills Experience with Databricks and MLflow for model training and deployment. Proven expertise in machine learning model deployment and monitoring in live environments. Strong programming skills in Python, with solid understanding of data structures, algorithms, and OOP concepts. Experience developing RESTful APIs using Flask or Django. Proficient in SQL and NoSQL database operations. Hands-on knowledge of libraries such as Pandas, PySpark, scikit-learn, SQLAlchemy, and Requests. Strong analytical, problem-solving, and debugging skills. Good-to-Have Skills Experience with Kafka streaming and batch processing. Familiarity with CI/CD pipelines and version control systems like Git. Understanding of Python multiprocessing, worker/queue systems, and asynchronous/event-driven programming. This is a unique opportunity to work at the intersection of machine learning and DevOps. You'll play a critical role in operationalizing AI models and making them a core part of our product offerings. If you enjoy building scalable systems and solving real-world ML engineering challenges, we d love to meet you. Qualification : Bachelors or Masters degree in Computer Science, Statistics, Econometrics, Operations Research, or a related technical field

Position: Data Scientist (AI/ML Expert) Location: Pritech Park SEZ, Block 09, 4th Floor B Wing, Survey No. 51 to 64/4, Outer Ring Road, Bellandur V, Bangalore, Karnataka, India Department: Advanced Analytics Employment Type: Subexian Experience Required: 1 to 3 years Job Overview: We are looking for a talented Data Scientist with expertise in AI/ML to join our Advanced Analytics team. As a key contributor, you ll design, develop, and validate predictive models, recommendation systems, and forecasting solutions, while also collaborating with cross-functional teams to deliver cutting-edge solutions using the latest technologies. Key Responsibilities: Model Development: Design, develop, and validate predictive models, recommendation systems, and forecasting solutions using a mix of statistical, machine learning, and deep learning techniques. You will work both independently and as part of a collaborative team. Data Visualization & Reporting: Communicate actionable insights effectively through compelling dashboards, reports, and visualizations using tools such as Superset, Power BI, and Python libraries (Matplotlib, Seaborn, Plotly). AI & Tech Solutions: Collaborate with teams to design and deliver flexible, scalable solutions using advanced technologies such as AI and large language models (LLMs). API Development: Develop and integrate REST APIs and frameworks such as Flask or FastAPI for seamless deployment of machine learning models. Documentation: Maintain clear, comprehensive documentation for data workflows, model development, and analytical methodologies to ensure knowledge sharing and transparency across teams. Continuous Learning: Stay up-to-date with the latest trends and advancements in data science, algorithms, and technologies, ensuring your skills and knowledge remain cutting-edge. Required Technical Skills: Python Proficiency: Strong experience with Python and libraries like Scikit-learn, TensorFlow/PyTorch, and data visualization libraries (Matplotlib, Seaborn, Plotly). SQL: Solid hands-on experience in SQL for efficient data querying. ML Ops & Pipelines: Understanding of machine learning operations (ML Ops) and ML pipelines for streamlined model deployment. Cloud & Distributed Computing: Exposure to cloud platforms such as AWS, Azure, or GCP and distributed computing tools like Hadoop, Spark, or Pyspark is a plus. Soft Skills: Effective Communication: Strong ability to communicate complex analytical findings in a clear and engaging manner, tailoring insights for both technical and non-technical audiences. Problem-Solving: A proactive problem-solver with the ability to adapt and thrive in a fast-paced, dynamic environment. Continuous Growth: Self-motivated, curious, and always seeking opportunities for professional growth and learning. At Subex, we encourage a collaborative, innovative, and growth-driven work environment. If you're passionate about applying data science techniques to real-world challenges and want to work with cutting-edge AI/ML technologies, we d love to hear from you!

Job Title: Senior Data Scientist Location: Bangalore, Karnataka, India Department: DAC Experience: 4 to 6 years About the Role As a Senior Data Scientist, you will leverage your expertise in statistics, machine learning, and data analysis to extract meaningful insights from both structured and unstructured data. Working closely with cross-functional teams, you will develop predictive models, optimize business processes, and contribute significantly to data-driven decision-making across the organization. Key Responsibilities Translate complex business problems into testable hypotheses and proofs of concept, guiding the data science team towards delivery. Apply business acumen to analyze data and extract actionable insights. Communicate complex technical ideas effectively to stakeholders with varying levels of technical expertise. Employ a range of analytical and machine learning techniques to solve business challenges. Conduct research and develop innovative solutions to data analytics problems. Manage data collection, integration, analysis, and presentation across different business contexts. Adhere to and promote best software development practices including version control, peer reviews, and refactoring. Create and maintain thorough documentation of experiments and solutions, following frameworks like CRISP-DM. Stay updated with the latest data science trends, tools, and best practices, sharing knowledge with the team. Conduct peer code reviews and mentor junior data scientists. Drive improvements in data science delivery processes and champion their adoption within the team. Required Skills Technical: Advanced programming skills in Python and SQL. Strong foundation in Probability, Statistics, and hypothesis testing. Expertise in practical machine learning, including common pitfalls and mitigation strategies. Proficient with data visualization tools such as Tableau, PowerBI, and Python libraries (seaborn, matplotlib). Experience with modern development tools and collaborative coding practices. Intermediate cloud technology knowledge with experience deploying data science solutions on cloud platforms. Non-Technical: Pragmatic decision-making balancing solution perfection with business impact and timelines. Project planning and task delegation for data science teams. Ability to present complex insights to non-technical audiences via storyboarding and presentations. Strong written communication skills for technical documentation and paper submissions. Leadership and mentorship capabilities within the data science community. Preferred Skills (Good to Have) Advanced expertise in specialized areas such as Operations Research, NLP, Deep Learning, Time Series Forecasting, Reinforcement Learning, Graph ML, or Explainable AI. Advanced cloud technology knowledge, including application deployment. Ability to decompose business problems into technical subproblems matched with appropriate methodologies. Qualifications Bachelor s degree in Engineering, Technology, or a related technical field. 4 to 6 years of relevant data science experience. Work on impactful, cutting-edge AI and analytics projects with Fortune 500 clients. Collaborate with a passionate team of data scientists and engineers. Grow your technical and leadership skills in a fast-paced, innovation-driven environment. Qualification : Bachelors degree in Engineering, Technology, or a related technical field.

Competitive Technical Research Analyst Location: Bangalore, India Job Summary Rubrik is seeking a Competitive Technical Research Analyst to empower our sales teams with strategic competitive intelligence. You will be instrumental in maintaining internal collateral, developing battle cards, presentations, and delivering impactful sales training that highlights Rubrik s strengths against competitors. You will collaborate closely with sales, product marketing, and product management teams to provide up-to-date market insights and help Rubrik stay ahead in the data protection and cybersecurity space. Key Responsibilities Collaborate with Sales Enablement to develop sales tools such as cheat sheets, presentations, and training materials. Work alongside Field Enablement and Field Success teams to integrate competitive strategies into sales plays. Develop defensible, data-backed competitive analyses showcasing Rubrik s advantages over competitors. Provide quarterly competitive landscape reports through detailed data analysis and feedback. Deliver day-zero competitive intelligence support on new Rubrik product features and competitive feature sets. Produce in-depth documentation comparing Rubrik solutions with competing products for internal teams. Partner with Product Management and Marketing to create collateral supporting demand generation efforts. Required Qualifications 5+ years in a sales engineer, solution architect, or quota-carrying role within a field sales team. Experience with data protection solutions such as Cohesity DataProtect, Veeam Backup & Recovery, Dell EMC IDPA/DataProtect, Veritas NetBackup, or Commvault. Familiarity with protecting unstructured data from On-Prem NAS and Cloud Object Storage. Experience crafting technical presentations for sales and customer education. Solid understanding of cloud computing architectures and SaaS application protection focused on cyber resilience. Strong knowledge of customer pain points around data protection and cyber resilience. Excellent collaboration skills to drive projects across teams. Ability to analyze competitor products, strategies, and messaging effectively. Skill in translating technical features into compelling business value propositions. High energy and a speed of sales mindset to act with urgency and curiosity. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Our Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery.

Lead Sales Data Operations Location: Bangalore, India (On-site) About Rubrik Rubrik is the fastest-growing enterprise startup in Silicon Valley, revolutionizing cloud data management. Following our IPO in April 2024, we reached $1B ARR with 38% YoY growth as of Q3 2025. Leveraging AI and cutting-edge technology, we solve complex challenges to drive innovation and efficiency across sales and beyond. About the Role Rubrik is seeking a proactive and detail-oriented Sales Data Operations Lead to oversee and elevate data management practices within our Bangalore office. This leadership role will involve managing a team of Data Operations Analysts, driving data governance initiatives, and exploring AI-powered solutions to enhance data quality and operational efficiency. If you thrive in a fast-paced environment and are passionate about maintaining clean, accurate sales data, this role offers a unique opportunity to impact the future of data-driven sales operations. Key Responsibilities Leadership & Team Management Lead, mentor, and support a team of 2-3 Data Operations Analysts. Foster a high-performing, collaborative team environment. Delegate tasks effectively and provide performance feedback to meet goals. Data Quality & Maintenance Oversee CRM data entry and ensure accuracy and timeliness of account records. Utilize enrichment tools like D&B Hoovers and ZoomInfo for data validation. Regularly clean duplicate records, merge accounts, and update outdated information. Manage data change request queues while adhering to SLAs. Conduct audits to detect and resolve data inconsistencies. Cross-Functional Collaboration Work closely with Marketing, Customer Support, and IT teams to align on data governance policies. Lead monthly Data Operations status meetings with key stakeholders. Actively gather and incorporate feedback to improve data processes. Data Governance & Continuous Improvement Analyze root causes of data quality issues and implement corrective measures. Innovate and implement solutions for improved data management. Reporting & Documentation Maintain records of data maintenance activities and audit results. Prepare regular reports on data quality and operational metrics for senior leadership. Document processes clearly to support audits and team training. Required Qualifications 5+ years experience with Salesforce Sales Cloud and sales data operations. Minimum 3 years managing small teams (2-5 analysts). Strong expertise in data governance and quality tools such as ZoomInfo and D&B Hoovers. Detail-oriented with exceptional organizational and time management skills. Experience with CRMFusion DemandTools is a plus. Excellent collaboration, analytical, and problem-solving skills. Strong written and verbal communication skills in English. Proactive, innovative approach to process improvement. Bachelor s degree or equivalent experience. Reporting This role reports to the Director of Sales Process & Systems based at Rubrik s US headquarters. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Through Zero Trust Data Security , we enable organizations to build resilience against cyberattacks, insider threats, and operational disruptions. Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery in any scenario.

Platform Solution Architect Job Overview As a Platform Solutions Architect, you will serve as a pre-sales specialist, supporting the broader sales organization with deep technical knowledge across database and cloud workloads. This means working with customers and prospects to educate them on how Rubrik protects and manages data. Additionally, the Solution Architect will have an active role in providing real-world feedback to product teams to enhance the product, testing new features before they are released, and championing new features within the sales team. The Solutions Architect provides both immediate and long-term impact with their technical knowledge and position of influence with prospects and customers. Key Responsibilities Serve as a subject matter expert on Rubrik s data protection and data security solutions, focused on database and cloud workloads. Act as a trusted advisor on assigned opportunities, aligning Rubrik s technology and roadmap with customer business objectives. Lead impactful product demonstrations, technical workshops, and solution presentations tailored for technical and executive-level audiences. Contribute to high-quality proposals, white papers, and responses to RFPs/RFIs. Collaborate with presales teams to design, execute, and troubleshoot proof-of-concepts (POCs), ensuring successful outcomes. Proactively identify technical challenges and architect creative solutions to overcome sales barriers. Translate complex customer requirements into clear, actionable technical strategies. Stay abreast of industry trends in data protection, security, database and cloud technologies, effectively positioning Rubrik s solutions. Evangelize Rubrik s offerings and clearly communicate strategic direction and product roadmap aligned with customer needs. Work closely with Product Management and Engineering to influence feature development based on customer feedback and market demands. Provide competitive intelligence and actionable insights from customer engagements to internal stakeholders. Qualifications 8+ years of successful experience in customer-facing technical sales or consulting roles focused on enterprise database technologies and cloud. Bachelor s Degree in Computer Science, Engineering, or equivalent experience. Deep technical expertise in two or more areas across database and cloud: Database focus: Primary: Oracle (Oracle Cloud, Data Guard, Golden Gate, Exadata, ExaCC) Secondary: MongoDB, Apache Cassandra, SQL Server, IBM DB2, Informix, PostgreSQL Multi-Cloud focus (Azure or AWS or GCP): Primary: AWS EC2, Azure VM, GCP Compute Engine, AWS S3, Azure Blob Secondary: Azure SQL and AWS RDS Proficiency in scripting languages such as Python, PowerShell, Go, or JavaScript. Excellent problem-solving capabilities, able to troubleshoot complex technical issues and deliver scalable solutions. Experience conducting benchmarks and performance testing on enterprise systems (preferred). Demonstrated sales acumen, capable of articulating technical value to C-level executives and technical audiences including database administrators. Strong cross-functional collaboration skills with sales, engineering, and product management. Exceptional communication skills, including compelling presentations and clear, concise writing. Proven experience with data center hardware/software, cloud platforms, data security solutions, IaaS, PaaS, or hypervisor software. Self-motivated and results-driven, comfortable working remotely with a high degree of autonomy. Willingness to travel approximately 20%-50% of the time. #LF-SF1 Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Qualification : Bachelors degree or equivalent practical experience.

UX/UI Designer About The Team Rubrik s Marketing Team is growing, and we're looking for an exceptional, curious, user-obsessed UX/UI Designer who loves combining creativity with smart, data-driven thinking. If you are someone who can transform complex challenges into beautifully simple solutions while pushing creative boundaries; if you're excited about creating Marketing experiences that are not only captivating but backed by evidence and built for real people; if you love design and geek out over the details; if you have a portfolio that makes people say 'wow,' we d love to meet you. You ll help shape the look, functionality, and especially the feeling of our web presence but more importantly you ll do so with purpose, using data to inform decisions, validate ideas, and continuously improve how users interact with our digital experiences. From user flows and wireframes to high-fidelity mockups, you'll design with empathy and iterate with intention. What you'll do Collaborate closely with Dev, Creative, Web, Digital, and cross-functional partners to translate business goals into intuitive, elegant web experiences. Design and iterate on responsive UI components that support accessibility, usability, and brand consistency, all while building and evolving our design system with scalability and consistency in mind. Leverage analytics, user feedback, and testing to drive user-centric design decisions and optimize performance across key user journeys. Skills: Portfolio: A strong portfolio showcasing your UX/UI design skills, including examples of user research, wireframing, prototyping, and stunning visual design that reflect a deep understanding of design principles and user-centred design best practices. Design Tools: Proficiency in design tools such as Figma or similar for prototyping, wireframing, and visual design. Strong ability to create interactive prototypes and iterate based on user feedback and insights from usability testing. Design Systems: Experience in working with or contributing to design systems, ensuring consistency and scalability across different teams and product components. Apply design thinking principles to identify and solve user problems. Focus on creating intuitive, engaging, and meaningful user experiences that align with business goals and user needs. Experience in responsive web design and accessibility best practices. User Research: Experience in conducting user research, usability testing, analyzing data, and translating insights into actionable design solutions that prioritize user needs and business goals. Communication & Collaboration: You're great at expressing your ideas, both in conversations and in writing. You can confidently explain your design choices and work well with people from different teams. You help keep everyone on the same page by documenting important decisions and processes, and you enjoy sharing knowledge with your fellow designers. You also have a knack for maintaining high design standards and making sure everything fits within the big picture. Experience you'll need Experience of 7-10 years in UX/UI design, with a focus on web or software products, and a proven track record of delivering end-to-end user experiences. Expertise in Figma. Familiarity with HTML/CSS or front-end development. Familiarity with Adobe Experience Manager (CMS). A degree in Interaction Design, Human-Computer Interaction, Graphic Design, or a related field. Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

Software Engineering Manager, Machine Learning Location: Bangalore, India Full Time Company: Meta Meta s Enterprise Product Applied Research team is at the forefront of developing transformative AI-driven products. We leverage cutting-edge AI technology to make Metamates more productive, improve the quality of their work, and challenge the limits of what AI can do. As a Software Engineering Manager in this team, you will help shape the future of Meta s enterprise operations, build innovative machine learning systems, and manage a team of talented engineers to deliver on high-impact projects. Key Responsibilities: Lead multiple teams to deliver projects with increasing dependencies in high-impact or ambiguous areas. Work with your team and cross-functional partners to define and influence strategy. Drive the creation and execution of roadmaps for machine learning products. Collaborate with various functions, engineering teams, and partners to drive initiatives and impact at an organizational level. Participate in technical design and ensure high standards for system architecture and implementation. Measure the impact of your team, set clear expectations, and drive performance through effective people management. Partner with leadership to influence organization design, prioritization, and resource allocation. Minimum Qualifications: 5+ years of software engineering experience, with hands-on technical management in large-scale systems, algorithms, and tools within the machine learning domain. 5+ years of coding experience in one of the following languages: C++, Java, Python, or PHP. BS/MS in Computer Science or a related discipline, or 4+ years of work experience in lieu of a degree. Demonstrated experience recruiting and managing technical teams, including performance management. Strong technical skills combined with effective people management abilities. Experience supporting and scaling machine learning teams and systems. Subject matter expertise in machine learning technologies and practices. Commitment to staying in the same team in India for a minimum of 24 months before being eligible for transfer. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. Since launching Facebook in 2004, we ve revolutionized how people connect. Our apps, including Messenger, Instagram, and WhatsApp, have empowered billions worldwide. Now, we are moving beyond 2D screens toward immersive experiences in augmented and virtual reality, creating the next evolution in social technology. At Meta, you will help shape a future where digital connection transcends the limitations of screens, distance, and even the rules of physics. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Qualification : BS/MS in Computer Science or a related discipline, or 4+ years of work experience in lieu of a degree.

Software Engineer III - AI/ML, Platforms and Devices Company: Google Location: Bengaluru, Karnataka, India Minimum Qualifications: Bachelor s degree or equivalent practical experience. 2 years of experience in software development with one or more programming languages, or 1 year with an advanced degree. 2 years of experience in data structures or algorithms. 1 year of experience in one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field. 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging). Preferred Qualifications: Master's degree or PhD in Computer Science or a related technical field. Experience developing accessible technologies. About the Job Google's software engineers work on cutting-edge technologies that transform how billions of users connect, explore, and interact with information. Our products must handle data at a massive scale, far beyond web search. We seek engineers who bring innovative ideas from various fields, including information retrieval, distributed computing, large-scale system design, networking, data storage, security, artificial intelligence (AI), natural language processing (NLP), UI design, and mobile development. As a Software Engineer, you will work on training and optimizing complex machine learning (ML) models for the Tensor Processing Unit (TPU). By enabling models across diverse applications like camera, speech, Translate, TTS (Text-to-Speech), and others on Edge TPU, you will gain valuable experience in efficient model architectures, optimization techniques, and on-device machine learning at Google. You will also be responsible for managing project priorities, deadlines, and deliverables. Google's mission is to organize the world s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, software, and hardware to create radically helpful experiences for users. We design and develop new technologies and hardware to make user interactions faster, more seamless, and powerful. Whether advancing form factors, improving interaction methods, or innovating new ways to capture and sense the world around us, our Devices & Services team is helping make people's lives better through technology. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices (e.g., style guidelines, accuracy, testability, and efficiency). Contribute to documentation or educational content and adapt based on product updates and user feedback. Triage product or system issues, debug, track, and resolve by analyzing the source of issues and their impact on hardware, network, or service operations. Implement solutions in one or more specialized Machine Learning (ML) areas, utilize ML infrastructure, and contribute to model optimization and data processing. Qualification : Master's degree or PhD in Computer Science or a related technical field.

Software Engineer III - Machine Learning, Google One Company: Google Location: Bengaluru, Karnataka, India Minimum Qualifications: Bachelor s degree or equivalent practical experience. 2 years of experience in software development with one or more programming languages, or 1 year with an advanced degree. 2 years of experience with data structures or algorithms in either an academic or industry setting. Preferred Qualifications: Experience with Data Analytics, Privacy Data Handling, Privacy Design Document, and Mathematical Optimization. Understanding of Machine Learning (ML). Excellent software engineering and problem-solving skills through programming. Excellent communications skills. About the Job Google software engineers create next-generation technologies that transform how billions of users connect, explore, and interact with information. Our products must scale to handle vast amounts of data, and our work extends far beyond web search. We are looking for engineers with fresh ideas from a variety of areas including information retrieval, distributed computing, large-scale system design, networking, data storage, security, artificial intelligence (AI), natural language processing (NLP), UI design, and mobile technologies. As a Software Engineer at Google, you will work on projects that are critical to Google s needs, with opportunities to switch teams and projects as our fast-paced business grows. We need engineers who are versatile, show leadership qualities, and are enthusiastic about taking on new problems across the full-stack to push technology forward. Google One (G1) is Google s membership service rooted in storage, offering access to premium features. Our team works across multiple product areas to personalize user experiences through Machine Learning. The Platforms and Ecosystems product area encompasses Google's various computing software platforms across environments such as desktop, mobile, and applications. These products provide enterprises, and ultimately end users, the ability to utilize and manage services at scale. We build innovative software products from apps to TVs, from laptops to phones that impact people s lives globally. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices (e.g., style guidelines, accuracy, testability, and efficiency). Contribute to documentation or educational content and adapt based on product updates and user feedback. Triage product or system issues, debug, track, and resolve them by analyzing the source of issues and their impact on hardware, network, or service operations. Implement solutions in one or more specialized Machine Learning (ML) areas, utilize ML infrastructure, and contribute to model optimization and data processing.

Job Description: Site Reliability Engineer - OCI Cloud Engineering Team Role: Site Reliability Engineer (SRE) Team: OCI OLTP (Online Transaction Processing) Location: Kiev Career Level: IC2 Experience: 5+ years Overview: Oracle Cloud Infrastructure s (OCI) OLTP organization is seeking a Site Reliability Engineer (SRE) to join our dynamic and fast-paced Cloud engineering team. The team is responsible for mission-critical distributed systems and cloud services, and we are looking for an engineer who is deeply interested in databases, distributed systems, and cloud services. If you thrive in an environment where innovation, problem-solving, and operational excellence intersect, this is an exciting opportunity for you! As a member of the SRE services, you will focus on Cloud Services, building deployments, operations, security vulnerability mitigation, and automation. You will be instrumental in fostering a culture of Site Reliability Engineering (SRE) within the team, and your work will directly contribute to ensuring the stability, performance, and reliability of Oracle s global cloud service infrastructure. This role requires someone who is adaptable, highly motivated, and capable of managing large-scale cloud environments with a focus on continuous improvement. Key Responsibilities: Cloud Service Operations & Reliability: Deploy, operate, and maintain large-scale cloud service products in a highly available, fault-tolerant, and scalable environment. Collaborate with internal teams to identify and mitigate cross-team issues that pose operational risks to cloud services. Focus on systems reliability and ensure the continuous availability of cloud services by automating tasks and eliminating manual interventions. Automation & Improvements: Automate operational tasks and improve service deployments, focusing on scaling, performance, and uptime. Contribute to CI/CD systems, ensuring seamless integration and continuous delivery for cloud-based services. Leverage automation tools such as Terraform, Grafana, and Bitbucket to streamline operations. Security & Incident Response: Mitigate security vulnerabilities within cloud services and ensure compliance with Oracle's security standards. Participate in on-call rotations to provide immediate troubleshooting support and ensure rapid issue resolution. Perform deep analysis of service performance and collaborate with team members to diagnose and resolve issues that affect service availability or performance. Collaborative Problem-Solving: Work closely with cross-functional teams, including development, database, networking, and storage experts, to ensure the reliability and performance of services. Identify systemic issues and potential risks, develop solutions, and ensure proper documentation and communication with stakeholders. Documentation & Knowledge Sharing: Contribute to documentation such as runbooks, operational guides, and troubleshooting manuals. Mentor junior engineers and share knowledge on best practices for site reliability engineering and cloud service operations. Continuous Learning: Stay up to date with new cloud technologies, trends, and best practices, and actively implement them in your day-to-day work. Technical and Professional Requirements: Cloud Services & Infrastructure: 5+ years of experience in SRE, DevOps, or Automation roles with a focus on large-scale infrastructure and cloud services. Hands-on experience with cloud platforms (e.g., OCI, AWS, Azure) and expertise in compute, database, networking, and storage services within cloud environments. Automation & Tooling: Proficiency with automation tools such as Terraform, Grafana, LumberJack, and Shepherd. Solid experience in using CI/CD tools and processes for cloud service deployments and operations. Scripting & Systems: Strong knowledge of scripting languages, particularly Python and Java. Familiarity with Linux systems, docker containers, virtualized infrastructure, and orchestration (e.g., Kubernetes). Performance & Troubleshooting: Excellent troubleshooting skills with a focus on performance, availability, reliability, and scalability of distributed systems. Experience in operating fault-tolerant, highly available, high-throughput distributed systems. Security & Incident Management: Familiarity with security practices and mitigating security vulnerabilities in cloud services. Proven ability to handle incident response and provide efficient troubleshooting during on-call rotations. Collaboration & Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams across multiple geographies. Ability to work in a highly collaborative environment, driving operational excellence and customer satisfaction. Preferred Qualifications: Experience in operating and maintaining multi-tenant, cloud-based infrastructure with a focus on scalability and high availability. Familiarity with tools and platforms like Grafana, Prometheus, and other observability and monitoring tools. Experience in networking and storage technologies in a cloud environment. Joining OCI s OLTP team as an SRE gives you the opportunity to work with cutting-edge technologies and contribute to the operational excellence of Oracle s global cloud infrastructure. This is a chance to grow your skills in a highly dynamic environment and to solve complex problems that directly impact mission-critical cloud services. With a focus on automation, scalability, and high performance, you will be an essential part of a team that powers Oracle s leading cloud services. If you are an experienced engineer passionate about cloud technologies, automation, and ensuring the reliability of large-scale systems, we encourage you to apply and join us in this exciting journey!

Introduction As a Customer Success Manager (CSM) for the IBM Apptio line of products, you will be responsible for ensuring customers have a successful experience using the products, providing ongoing support, monitoring their usage, and identifying opportunities for upselling or cross-selling. You will serve as the primary point of contact for a portfolio of customers, addressing any issues or questions they have and ensuring their overall satisfaction with the product. Your Role and Responsibilities Cloud Savings Program Management: Plan, execute, and track new and existing customer Cloud Savings Programs across AWS and/or Azure. Discount Management: Lead discussions and manage customer commitment-based discounts across all savings instruments. Customer Business Analysis: Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to create insightful reporting, dashboards, and savings programs. Operational Reviews: Perform analysis and present regular operational reviews to both customers and Apptio leadership. Collaborate with Global Teams: Work with an internal global team to grow a strategically important part of the Apptio business. Cross-Product Insights: Partner with other Apptio domain experts to combine the full suite of Apptio products, generating insights across a customer s total IT spend. Voice of the Customer: Be the voice of the customer, advocating for their requirements with Product and Engineering teams. Customer Relationship Management: Build and nurture strong relationships with customers, ensuring ongoing success and satisfaction. Required Education Bachelor's Degree Required Technical and Professional Expertise 5+ years of industry experience in relevant fields. Good understanding of Kubernetes and hold CKA Certification. Hands-on experience with a cloud vendor (AWS, Azure, or GCP), with certifications like AWS Practitioner or Azure AZ900. Proven ability to plan, execute, and track customer Cloud Savings Programs across CSPs. Deep knowledge of rate optimization at AWS (e.g., Savings Plans, Reserved Instances). Track record of increasing FinOps maturity within customer environments. Demonstrated ability to break down complex problems into sub-tasks and track outcomes effectively. Experience in customer-facing roles such as consulting, customer success, or equivalent. Proven ability to lead discussions and manage customer s commitment-based discounts across various savings instruments. Skilled at analyzing customer business objectives and using the Apptio Cloudability / Kubecost platform to build reporting, dashboards, and savings programs. Excellent communication skills both verbal and written across technical and non-technical contexts. Preferred Technical and Professional Experience AWS Certified Solution Architect - Associate or higher (or equivalent knowledge). Strong relationship-building skills with both customers and co-workers. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations. About the Business Unit IBM Software integrates core business operations with intelligence, from machine learning to generative AI, helping organizations become more responsive, productive, and resilient. IBM Software aids clients in putting AI into action to create real value with trust, speed, and confidence. It is instrumental in fields such as digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to leverage data, as AI's value is directly tied to the quality of data. IBM s AI and data platform scales and accelerates the impact of AI with trusted data and provides leading capabilities to train, tune, and deploy AI across business. IBM s hybrid cloud platform offers one of the most comprehensive approaches to development, security, and operations across hybrid environments, providing a flexible foundation for leveraging data, wherever it resides, to integrate AI into business processes. If you are passionate about driving customer success and want to play a key role in helping organizations optimize their cloud savings and accelerate their digital transformation, join IBM Apptio and be part of our dynamic, innovative team. This job description outlines the essential responsibilities and qualifications for the Customer Success Manager (CSM) - Apptio Products role, offering an excellent opportunity for professionals interested in cloud savings, customer success, and strategic growth.

Channel Operations Analyst Who We Are Looking For We are seeking a motivated and detail-oriented Channel Operations Analyst with 1-3 years of experience in Partner/Channel Operations. If you are a strong communicator, a natural multi-tasker, and comfortable working independently with minimal supervision, this role is a great fit for you. You ll play a key part in supporting our global channel operations, enhancing partner engagement, and improving operational processes. About the Team You ll be joining the Sales Support and Shared Services team, which operates under the Worldwide Deal Support and Order Management organization within Revenue Operations at Nutanix. This Bangalore-based team supports our global sales teams by ensuring smooth operations across various sales processes. The team thrives on collaboration and works closely with multiple stakeholders, including Deal Desk, Bid Management, and Product Management, to drive efficient communication and process improvement. Our focus is on enabling the sales organization to work seamlessly, allowing them to achieve their targets through strong operational support. You will report to the Manager of Channel Operations, who promotes open communication, collaboration, and continuous learning. This is a hybrid role, allowing flexibility to work remotely on some days while collaborating in the office on others. What You ll Do Provide global Partner Portal support, addressing partner queries. Assist Channel Representatives and partners with the onboarding process. Manage partner applications, maintain agreements, and update Salesforce (SFDC). Oversee Deal Registration and Opportunity Process Management across regions. Respond to partner helpdesk inquiries, including onboarding and access issues. Identify opportunities to enhance current systems and processes for better efficiency. Manage Deal Registration Approval Workflows and assignment rules globally. Prepare ad hoc reports and analyze channel performance metrics as needed. What You ll Bring 1-3 years of experience in a Partner/Channel Operations role. Strong database management skills and proficiency in MS Office (Excel, PowerPoint). Hands-on experience with Salesforce and Partner Portal tools (e.g., Relayware). Excellent communication skills, both written and verbal. Strong attention to detail and organizational skills. Ability to work effectively with global teams and handle complex processes. Experience in partner onboarding and deal registration processes. A proactive mindset focused on process improvement and operational efficiency. Why Nutanix At Nutanix, we believe in fostering an inclusive, collaborative environment where everyone can thrive. We are proud to be an Equal Opportunity Employer, and we are committed to providing reasonable accommodations to ensure that everyone has the opportunity to succeed.

Job Title: Learning Operations Analyst Skill Required: Talent Development Learning Delivery Operations Designation: Analyst Qualifications: Any Graduation Experience: 3 5 Years About Accenture Accenture is a global leader in digital, cloud, and security services, bringing specialized expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com. About the Role As a Learning Operations Analyst, you will play a key role in learning administration and delivery operations, ensuring the successful implementation of learning solutions while evaluating their effectiveness. You will be responsible for training team members, managing learning satisfaction surveys, and providing general support to client employees. Additionally, you will support process documentation, quality control, and operational excellence within the learning and development function. Key Responsibilities Process Support: Understand, analyze, and execute learning processes as per business rules. Serve as a subject matter expert (SME) to assist team members with process-related queries. Escalate issues and seek guidance when faced with complex challenges. Ensure high-quality written and verbal communication within the team. Develop and maintain process documentation, ensuring compliance with business requirements. Conduct Root Cause Analysis (RCA) on issues and recommend corrective actions. Propose process improvement initiatives to enhance efficiency and accuracy. Participate in knowledge transfer activities and gain in-depth expertise in the process. Collaborate on internal and client-driven initiatives related to learning delivery. Team Support: Manage and allocate workloads efficiently within the team. Support Team Leads/Managers by providing daily reports, metrics, and performance analysis. Maintain and update Management Information Systems (MIS) and process metrics. Provide real-time floor support to resolve operational issues. Conduct training needs analysis and ensure skill development within the team. Adhere to quality checks and audit mechanisms to ensure SLA compliance. Maintain security and confidentiality of client data at all times. Strong interpersonal skills with the ability to engage stakeholders at all levels. Customer-focused mindset with high responsiveness to urgent requests. Ability to work under pressure and meet tight deadlines. Strong organizational, multitasking, and prioritization skills. Analytical and problem-solving abilities. High level of confidentiality and attention to detail. Basic leadership and coaching skills to guide team members. Proficiency in MS Office and Excel, with a focus on business excellence. Strong verbal and written communication skills in English. Ability to handle customer complaints professionally and escalate when necessary. Flexibility to work in rotational shifts. Multicultural awareness and ability to collaborate in a global environment. Join us in delivering best-in-class learning solutions, fostering a culture of continuous improvement, and driving organizational excellence! Qualification : Any Graduation

Job Title: Infra Tech Support Practitioner Location: Bengaluru Educational Qualification: 15 years of full-time education Experience Required: Minimum 3 Years Role Overview As an Infra Tech Support Practitioner, you will be responsible for technical support, maintenance, and troubleshooting of production and development systems. This role involves working with various platforms, networks, and operating systems, providing L1 and L2-level troubleshooting, and ensuring seamless system operations. You will support and implement technology at the OS level across servers and networks while ensuring adherence to defined operational models and processes. Key Responsibilities Technical Support & Troubleshooting Provide ongoing technical support and maintenance for production and development systems. Troubleshoot Cloud Unified Communication Operations and related server/network issues. Perform L1 and L2 (basic and intermediate) troubleshooting to resolve technical challenges. Ensure timely resolution of technical issues to maintain business continuity. Infrastructure & Operations Management Manage hardware/software support across different platforms. Implement technology solutions at the OS level for various vendors/brands. Collaborate with cross-functional teams to diagnose and resolve system/software problems. Documentation & Knowledge Sharing Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Participate actively in team discussions and contribute solutions to technical challenges. Continuous Learning & Best Practices Stay updated on industry trends, best practices, and emerging technologies. Apply knowledge of the ITIL framework for effective service management. Must-Have Skills: Proficiency in Cloud Unified Communication Operations. Strong understanding of network protocols and communication technologies. Experience in troubleshooting and resolving technical issues efficiently. Knowledge of server and network hardware components. Good-to-Have Skills: Familiarity with the ITIL framework for service management. Work Environment & Expectations Independently perform tasks and become an SME (Subject Matter Expert). Contribute to problem-solving and innovative solutions in team discussions. Ensure smooth infrastructure operations and technical issue resolution. Engage in continuous learning and stay updated on industry best practices. Work on cutting-edge cloud and network technologies. Collaborate with top professionals in a global environment. Enhance your skills and grow in a challenging, fast-paced role.

Overview: As a Customer Education Specialist, you will be a key member of the Customer Success and Support team. In this role, you will be responsible for ensuring that our customers experience a seamless transition and derive maximum value from DevRev. You will design, implement, and lead customer education and enablement programs, deliver training, and administer certification/reward programs. Your objective is to drive scalable customer enablement, ensuring customer satisfaction and long-term loyalty. Key Responsibilities: Customer Onboarding: Develop and implement structured enablement programs for new customers, ensuring a smooth onboarding experience with DevRev. Collaborate with cross-functional teams to gather customer requirements and tailor enablement programs to meet specific needs. Training and Education: Design and deliver engaging training sessions, webinars, and workshops focused on product features, best practices, and industry-specific use cases. Create comprehensive training materials, documentation, and video tutorials to empower customers with self-service learning opportunities. Customer Engagement and Advocacy: Build strong, lasting relationships with customers, proactively engaging with them to understand their evolving needs and challenges. Identify opportunities for upselling or cross-selling additional products and services based on customer usage and feedback. Cultivate customer advocates by encouraging satisfied customers to contribute to case studies, testimonials, and referrals. Metrics and Reporting: Define, track, and report on key performance indicators (KPIs) related to customer enablement, satisfaction, and ROI. Analyze and provide actionable insights on customer engagement, training effectiveness, and support efficiency to continuously improve enablement programs. Qualifications: A Bachelor s degree in Business, Marketing, Computer Science, or a related field. 3-5 years of experience in customer education, enablement, or a related field, preferably within SaaS. Strong understanding of SaaS products, technology, and industry trends. Exceptional communication, presentation, and interpersonal skills, with the ability to engage with diverse customer audiences. Proven ability to collaborate effectively with cross-functional teams in a fast-paced, dynamic environment. Results-oriented with a focus on customer satisfaction, business growth, and scalable enablement. Willingness to travel domestically and internationally as required. Culture: At DevRev, our culture is built on a foundation of hunger, humility, honesty, and acting with heart. We are committed to helping build the world s most customer-centric companies by leveraging design, data engineering, and machine intelligence to empower engineers to connect with and better serve their customers. Qualification : A Bachelors degree in Business, Marketing, Computer Science, or a related field.