Legal Department Support Jobs in Pune
331 Jobs Found
Legal Operations Associate
Redaptive
Legal Operations Associate Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure with no upfront capital through Infrastructure Monetization. Founded in 2015 and headquartered in Denver, Colorado, we operate across 12,000+ sites in over 10 countries with a mission-driven, fast-paced culture. Position Summary Redaptive is seeking a Legal Operations Associate to support day-to-day activities within the Legal Department. This role is responsible for managing contracts, tracking legal workflows, and supporting compliance and process improvement initiatives in a growing, fast-paced organization. Key Responsibilities Contract Management & Tracking Prepare and file legal and corporate documents in internal systems. Maintain accurate records of contracts, legal files, and correspondence. Monitor contract lifecycles, including signature routing, renewals, and expirations. Coordinate contract requests between internal stakeholders and the Legal Department. Workflow Coordination Triage incoming legal requests and support task allocation to optimize turnaround times. Serve as a liaison between the Legal Department and other internal departments. Department Support Support legal due diligence, audits, and compliance documentation efforts. Liaise with external counsel and vendors for document collection. Participate in process improvement initiatives to enhance efficiency. Required Skills & Qualifications Software Tools: Familiarity with document management tools (e.g., Contract Wrangler, SharePoint, Salesforce). Task Management: Experience with ticketing systems such as JIRA or Asana. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Knowledge: An understanding of legal document types is a plus. Experience: 1 2 years in a legal, compliance, or corporate administrative environment. Education: Bachelor s degree in Law, Business Administration, or a related field. Perks & Benefits Financial Wellbeing: Competitive pay, performance bonuses, and equity participation. Flexibility: Hybrid work model and generous paid time off. Growth: Access to continuous learning programs and certifications. Live Well: Comprehensive health insurance and Employee Assistance Program. Qualification : Bachelors degree in Law, Business Administration or a related field
Senior Advanced Technical Services Engineer
Tracelink
Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)
Technical Support Engineer II
Tracelink
Job Title: Technical Support Engineer II Location: Pune Experience: 2 5 Years Company: TraceLink Department: Support and Service Company Overview: TraceLink s innovative software solutions and Opus Platform empower the pharmaceutical industry to digitize their supply chain, enhancing compliance, visibility, and decision-making. Our technology helps reduce disruptions in medicine supply, ensuring patients worldwide receive the treatments they need. Founded in 2009, TraceLink has expanded to 8 offices globally, with over 800 employees and more than 1,300 customers across 60+ countries. We are recognized as an industry leader by Gartner and IDC, and celebrated for our positive company culture by Comparably. Position Overview: As a Technical Support Engineer II, you will play a vital role within our Support and Service organization to ensure customer success and satisfaction. Your technical expertise and problem-solving skills will be key to helping customers implement and utilize TraceLink s Life Sciences Cloud solutions effectively. This role requires strong interpersonal skills combined with experience in web applications, UNIX systems, scripting, and troubleshooting complex technical issues. Key Responsibilities: Engage directly with customers and internal teams to understand, document, troubleshoot, and resolve technical issues efficiently Develop and improve standard troubleshooting procedures and tools for recurring issues Collaborate closely with Product Management, Engineering, and Quality Assurance teams to facilitate timely resolution of customer-reported problems Provide excellent customer communication and ensure timely updates on issue status Skills and Qualifications: Proven experience supporting proprietary, enterprise-level software applications Strong customer-oriented communication skills with a professional, friendly attitude Excellent verbal and written communication abilities Strong analytical mindset with great attention to detail Proficiency with UNIX command line, especially in parsing and analyzing data sets Bachelor s degree in Computer Science, Information Technology, or a related field 2 to 5 years of experience in a technical support or troubleshooting role Ability to read, parse, and manipulate technical data formats such as XML, EDI, CSV Working knowledge of B2B communication protocols like AS2, SFTP, and Web Services Experience with scripting languages (e.g., Perl, Python, Shell) is a plus Familiarity with supply chain software and pharmaceutical industry knowledge preferred Flexibility to work shifts across Americas, EMEA, and India/APAC time zones (daytime, evening, and overnight) Work with cutting-edge cloud technology impacting patient safety worldwide Collaborate with a global, high-performing team Opportunity for career growth in a fast-paced, innovative environment Support an industry leader with a commitment to employee growth and culture Qualification : Bachelors degree in Computer Science, Information Technology, or a related field
Assistant Manager - Leasing
Gera Developments Private Limited
Assistant Manager Leasing Location: Pune Company: Gera Developments Pvt. Ltd. Department: Leasing & Property Management Experience: 3 6 Years Employment Type: Full-time About Gera Developments Gera Developments Pvt. Ltd. is a forward-thinking real estate developer known for delivering high-quality residential and commercial projects. With a legacy of over 50 years, Gera is recognized for innovation, transparency, and a strong customer-first philosophy. Job Purpose To ensure the efficient and accurate execution of leasing operations, from documentation to payment tracking. This role will work cross-functionally with finance, legal, and operations teams to manage leasing lifecycle activities, generate reports, and support tenant coordination. Key Responsibilities Lease Management Maintain accurate records of all lease agreements, renewals, and terminations. Track key dates (renewals, expiries, notice periods) and ensure proactive re-leasing strategies. Ensure all leasing activities are conducted as per defined internal processes. Billing & Payment Oversight Prepare and issue invoices for rent, CAM charges, and other billables. Track and monitor incoming/outgoing payments, following up on delays or discrepancies. Liaise with the finance team for monthly reconciliation and collections tracking. Cross-functional Coordination Act as a central point of contact between leasing, finance, operations, and legal departments. Assist legal teams in reviewing and updating lease-related documentation. Ensure coordination for tenant onboarding and exit processes. Reporting & Analysis Generate and maintain monthly and quarterly reports on: Occupancy & vacancy status Revenue forecasts Lease expiries & upcoming renewals Provide timely updates to management for strategic decision-making. Tenant Support Address tenant inquiries related to lease terms, payments, or renewal processes. Ensure timely resolution of complaints and excellent tenant experience. Process Improvement Evaluate existing leasing workflows and propose enhancements for efficiency and compliance. Recommend automation or software improvements where applicable. Requirements Education: Bachelor s Degree in Commerce, Business Administration, Real Estate, or related field. MBA preferred (but not mandatory). Experience: 3 6 years of relevant experience in leasing operations, preferably in real estate, commercial property management, or retail leasing. Skills & Competencies Functional Skills: Strong understanding of leasing processes and real estate contracts Experience in invoice generation, payment tracking, and reconciliation Excellent command over MS Excel and working knowledge of leasing/property management software Meticulous record-keeping and documentation skills Soft Skills: Strong coordination and stakeholder management Excellent verbal and written communication Highly organized, proactive, and process-oriented Ability to handle confidential data with integrity Be part of one of Pune s most respected real estate developers Work in a dynamic, fast-paced environment Opportunity to collaborate across departments and contribute to business-critical operations If you're passionate about operational excellence and real estate leasing, Gera is the place to accelerate your career. Qualification : Bachelors Degree in Commerce, Business Administration, Real Estate, or related field
Receptionist Cum Administrative Executive
Ambit Software
Receptionist cum Administrative Executive Location: Pune Experience: 3 7 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a highly organized and professional Receptionist cum Administrative Executive to manage our office front desk and provide administrative support. The ideal candidate will be the first point of contact for guests, customers, and employees, while also handling various administrative tasks such as travel booking, vendor management, and office operations. Key Responsibilities Reception & Front Desk Management: Maintain a neat and well-organized reception area. Greet guests, customers, and employees with professionalism and courtesy, directing them to the appropriate person or department. Manage and route incoming phone calls effectively. Provide excellent customer service by addressing inquiries and resolving issues promptly to ensure a positive experience for all visitors and callers. Handle mail and deliveries by receiving, sorting, and distributing them accurately. Manage office security by following safety procedures, controlling access via the reception desk, and issuing visitor badges. Administrative Support: Monitor office supplies inventory and ensure timely procurement within budgetary constraints. Gather, compile, and prepare data for necessary reports as needed. Maintain accurate filing and documentation. Ensure compliance with company policies and procedures in daily operations. Coordinate internal meetings and office events, including contacting employees for event participation. Manage employee leave and attendance records. Facility & Vendor Management: Coordinate travel bookings (domestic and international) for employees. Oversee facility maintenance activities and manage vendors (e.g., electricians, cleaners). Coordinate courier deliveries, ensuring proper tracking and timely receipt. Ensure basic cleanliness and hygiene of office premises. Other Responsibilities: Provide general administrative support to all teams as requested. Work closely under the guidance of the Manager to support day-to-day office functions. Skill Requirements Minimum 3 years of experience in an administrative or receptionist role. Graduation or Diploma in any relevant field. Proficient in MS Office Suite, particularly MS Word and MS Excel. Familiarity with office equipment like printers and fax machines. Excellent written and verbal communication skills. Strong telephone etiquette and professional demeanor. Resourceful, proactive, and able to multitask efficiently. Strong time-management and organizational skills, with the ability to prioritize tasks. Ability to propose new ideas and contribute to improving office processes. Analytical mindset with good problem-solving abilities. Qualification : Any Graduate
Senior Executive Operations And Service
Bajaj Finance
Position: Senior Executive Operations and Service Department: Customer Service Branch Operations Location: Bengaluru Experience Required: 0 2 years Minimum Qualification: Graduate (Other relevant qualifications accepted) Job Overview: This position is with Bajaj Finance Ltd. We are looking for a dedicated and detail-oriented individual to manage and support branch-level operations for our Gold Loan business. The ideal candidate will ensure process adherence, operational efficiency, and customer satisfaction at the branch level. Key Responsibilities: Oversee the fulfillment of gold loan processes at the branch following lead conversion and initial data entry by marketing executives Ensure adherence to internal policies, processes, and turnaround times (TATs) Maintain compliance with vaulting procedures and gold storage protocols Conduct gold ornament valuation and audit gold holdings as per company guidelines Train new team members on gold loan processes, policies, and appraisal techniques Monitor local market trends and provide regular feedback to Head Office on credit policies and operational challenges Analyze branch-level data and share operational insights and best practices with other teams Key Skills & Qualifications: Graduate with 1 4 years of experience in the gold loan industry Strong understanding of gold appraisal and valuation processes Experience in training and mentoring staff on gold loan operations Excellent interpersonal and communication skills High integrity, attention to detail, and process-oriented mindset Cultural Values Expected: Work Hard Be consistent and focused on achieving targets Execute with Rigor Take ownership and drive results with discipline Own It Act with honesty, responsibility, and fairness in all interactions Act with Integrity Uphold organizational policies and ethical standards Qualification : Graduate (Other relevant qualifications accepted)
Executive - Debt Management Services
Bajaj Finance
Job Title: Executive Debt Management Services (Settlement & Waiver) Location: Pune Experience Required: 2 3 years Department: UNPL Field Company: Bajaj Finance Ltd. Job Purpose We are looking for a motivated and results-driven professional to join our Debt Management Services team in the Settlement and Waiver Unit. This role is focused on achieving collection targets, managing roll-back cases, and ensuring compliance and operational efficiency. Key Responsibilities Achieve monthly and quarterly collection targets. Focus on recovery in Personal Loan (PL) roll-back cases. Ensure timely and accurate documentation and feedback on collection activities. Address and comply with audit requirements. Maintain adequate "Feet on Street" availability across pools and segments. Define and monitor productivity parameters for Agencies and DMAs; conduct weekly performance reviews with collection executives. Conduct background and reference checks for newly appointed agencies and DMAs. Continuously evaluate and assess agency and DMA performance. Identify training needs and support skill development for Collection Executives. Perform random field visits to customers for feedback and quality assurance. Required Skills & Qualifications Strong people management and leadership abilities. Proven track record of achieving targets and driving results. Excellent communication and negotiation skills. High levels of self-motivation and ownership. Ability to work in a fast-paced, performance-driven environment. Strong relationship-building skills and a proactive attitude. Clarity of thought, perseverance, and a positive, affirmative approach. Basic computer proficiency.
Sr Business Support Specialist
Entrata India
Senior Business Support Specialist Location: Pune Department: Customer Operations Technical Support Job Type: Full-Time About Entrata Founded in 2003 by a group of innovative college students, Entrata has grown into a global leader in property management software. Our award-winning platform supports property owners, managers, and residents through a comprehensive suite of tools, including rent payments, leasing, maintenance, marketing, insurance, and communication solutions. With over 2,200 team members across the U.S., India, Israel, and the Netherlands, Entrata combines the energy of a startup with the reliability of an established enterprise. Our culture thrives on innovation, transparency, and bold thinking. We are committed to creating a better living experience for everyone, everywhere. Role Overview We are seeking a Senior Business Support Specialist to serve as a semi-technical expert for a specific product suite within our platform. This role involves in-depth technical analysis, advanced ticket resolution, proactive incident management, and strategic collaboration with product and engineering teams. You will act as an escalation point for complex issues, drive operational improvements, mentor other team members, and ensure high-quality support delivery. This position requires technical acumen, problem-solving skills, and a drive for continuous improvement. Key Responsibilities Serve as the subject matter expert and primary escalation point for complex technical issues within a product suite. Analyze incident trends and perform root cause analysis (RCA) to recommend product and process improvements. Create and maintain knowledge documentation including step-by-step resolutions, screen captures, and video tutorials. Collaborate closely with product and engineering teams to address systemic issues and influence future enhancements. Lead resolution efforts for high-impact or major incidents and coordinate cross-functional responses. Mentor and guide support team members, providing training on incident patterns and RCA best practices. Act as a strategic partner for product suite leaders, offering proactive technical guidance and insights. Uphold high support standards and take ownership of delivering excellent results. Demonstrate strong commitment to the Entrata brand through high-impact, solution-focused interactions. Required Qualifications 3+ years of hands-on experience in technical/functional support, implementation, or production support roles. Proven experience performing incident analysis and identifying opportunities for proactive improvement. Strong technical and business application understanding with a fast learning curve for new technologies. Ability to work effectively in a dynamic, matrixed environment. Exceptional communication skills with a collaborative, team-first approach. Experience in creating training resources such as video tutorials and documentation. High accountability and a goalkeeper mindset in maintaining quality and reliability. Preferred Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. Excellent analytical and troubleshooting skills with a customer-first mindset. Demonstrated experience implementing proactive support interventions and scalable processes. Growth-oriented mindset with a track record of supporting high-growth organizations. Strong presentation skills to communicate insights and patterns to stakeholders. Experience working closely with product, engineering, training, and customer success teams. Nice to Have Experience supporting live services or business applications using PHP and MS SQL Server. Familiarity with enterprise-level customer support environments. Ability to use data trends to improve customer experience and product reliability. Work with a globally recognized leader in proptech Be part of a collaborative, high-impact team Opportunities for career growth and learning Dynamic work environment with a focus on innovation and excellence Qualification : Bachelors degree in Information Systems, Computer Science, or related field
Program Manager Rfq
Varroc Engineering Ltd
Program Manager RFQ Location: Pune Experience: 5 7 Years Industry: Automotive / Manufacturing / Engineering Department: Program Management / Costing / Business Development Support Function: RFQ Management, Product Costing, Cross-functional Program Execution Job Summary: We are looking for an experienced Program Manager RFQ to lead and manage the end-to-end RFQ (Request for Quotation) process by closely coordinating with Business Development, R&D, Manufacturing Engineering, Supply Chain, and Costing teams. The role requires strong technical, commercial, and program management skills to support business acquisition efforts and ensure accurate and timely cost proposals to customers. Key Responsibilities: 1. RFQ Planning & Coordination: Act as the single point of contact between CFT and Business Development (BD) teams. Participate in Kick-off meetings (DR0/Phase 0) to define customer expectations, RFQ targets, and project milestones. Drive execution of RFQs through PLM tool, ensure project plan is created and updated regularly by CFT. Maintain departmental RFQ trackers and ensure timely closure of tasks. 2. Technical & Costing Feasibility: Coordinate with R&D for BOM, technical specifications, and risk identification. Facilitate engineering, manufacturing, and commercial feasibility assessments with CFT. Liaise with SCM, Tooling, and ME teams to gather inputs on tooling cost, BOP quotes, and capital investments. Review and validate tooling cost breakdown and share it with BD in customer-specific formats. 3. Cost Sheet Preparation & Analysis: Prepare detailed cost sheets aligned with benchmarks and internal targets. Conduct investment analysis using IRR, NPV, and RMC calculations. Support BD in customer negotiations with cost justifications, break-ups, and scenario planning. Maintain centralized cost database for reference and person-independent execution. 4. Gate Review & Program Handover: Track cost evolution across Gate exits, monitor deviations vs. Phase 0 plan. Lead Gate 0 closure and officially handover the project to Program Manager for development phase. Plan phase-wise execution with alignment from SCM and CFT. 5. Win-Loss Analysis & Continuous Improvement: Conduct Win-Loss analysis of RFQs handled, capture learnings, and drive continuous improvement. Optimize BOM costs and capital investments during execution versus Gate plans. Special Focus Areas: Polymer / Metallic Product RFQs Evaluate SOR, CSR, tooling, FTG requirements. Participate in supplier visits for evaluation and negotiation support. Support technical feasibility studies, DVP cost reviews, and risk assessments with internal teams. Required Skills & Qualifications: Bachelor s degree in Engineering (Mechanical / Production preferred). 5 7 years of experience in RFQ management, product costing, and automotive program management. Strong understanding of BOM structures, investment planning, tooling strategy, and costing principles. Hands-on experience with PLM tools, costing software, and Excel-based costing models. Exposure to IRR, NPV, benchmarking, and cost optimization frameworks. Excellent techno-commercial acumen, negotiation skills, and cross-functional leadership. Preferred Experience: Prior experience in automotive product development or costing departments. Familiarity with metallic product costing, supplier tool audits, and customer negotiation support. Knowledge of Gate-based product development processes. Lead strategic RFQ initiatives that directly impact business wins. Work with cross-functional teams on technically complex and commercially significant projects. Be part of a growth-driven, innovation-focused automotive engineering company. Qualification : Bachelors degree in Engineering (Mechanical / Production preferred)
Key Account Manager
Varroc Engineering Ltd
Key Account Manager Regional Support (West Region) Location: Pune Experience Required: 10 12 Years Department: Sales & Business Development Industry: Automotive / Engineering / Manufacturing Educational Qualification: Minimum: BE/B.Tech Preferred: MBA in Marketing / Automotive Domain Role Summary: The Key Account Manager Support (Regional) plays a crucial role in driving sales growth, increasing share of business (SOB), and enhancing customer satisfaction by supporting both existing and new business development activities. This role bridges customers, internal business units, finance, and production teams to ensure efficient commercial and operational execution. Key Responsibilities: Customer Relationship & Account Management: Maintain and regularly update customer database (SOB, price history, contacts, etc.). Build and sustain long-term relationships with key OEM clients, including Yamaha, TVSM, and new 2W-EV customers (e.g., eBSA, E-Motorad, KINETIC). Handle export customer accounts, ensuring timely communication, coordination, and query resolution. Act as the primary point of contact for assigned customer accounts, ensuring prompt responses to all routine and strategic requirements. Business Development & Lead Generation: Generate new business opportunities through cold calls, networking, RFP responses, and market intelligence. Support the creation of business proposals, quotations, and commercial documentation. Identify cross-selling and up-selling opportunities within existing accounts to increase SOB. Commercial Support & Coordination: Collaborate with BUs/plants for timely invoice generation, PO compliance, and price amendments (BOPs/raw material). Coordinate with Finance and AR teams to manage receivables and ensure zero outstanding payments. Follow up with customers for invoice realization and help streamline processes related to accounts receivable. Work with internal stakeholders on part price amendments based on raw material cost fluctuations and commercial agreements. Project Execution & Internal Collaboration: Ensure smooth execution of new product development activities with cross-functional teams (Sales, R&D, SCM, Quality). Track development timelines and report status to internal and external stakeholders. Facilitate customer visits, audits, and reviews as required. Market & Competitor Insights: Monitor industry trends, competitor activity, and emerging customer requirements. Attend industry events, conferences, and customer forums to gather market intelligence and build a professional network. Required Skills & Competencies: Strong customer relationship management and negotiation skills. Good understanding of automotive components, raw materials, and BOP pricing. Excellent communication and presentation skills. Sound commercial acumen with ability to analyze market trends and financial data. Hands-on experience in sales pipeline management, lead conversion, and proposal drafting. Proficiency in MS Office Suite (Excel, Word, PowerPoint), ERP tools preferred. Key Accounts to Manage: Metallic Business Accounts Yamaha / TVSM Export Customers All regions New EV Two-Wheeler OEMs Western Region (e.g., eBSA, E-Motorad, KINETIC, etc.) Work with top automotive and EV OEMs in a fast-growing, innovation-driven company. Opportunity to lead key customer accounts and directly contribute to business growth. Collaborate with cross-functional leaders and gain exposure to global markets. Qualification : MBA in Marketing / Automotive Domain
Assistant Manager - Account & Taxation
Tejraj Promoters & Builders
Job Title: Assistant Manager Accounts & Taxation Location: Pune Employment Type: Full-Time Experience Required: Minimum 8 Years Reporting To: Manager Finance & Accounts Industry: Real Estate Role Overview: We are seeking an experienced and detail-oriented Assistant Manager Accounts & Taxation to join our finance team. This role involves managing accounting operations, ensuring timely and accurate tax compliance, supporting ERP-based financial reporting, and assisting with audits and project accounting. The ideal candidate will have a strong foundation in accounting and taxation, hands-on ERP experience, and a proactive, collaborative work ethic. Key Responsibilities: 1. Accounting & General Ledger Management Record day-to-day accounting transactions, including project-specific entries Support monthly and annual closing processes Ensure accurate documentation and accounting for income, expenses, and provisions 2. Taxation (GST, TDS, Income Tax) Assist in the preparation and timely filing of GST, TDS, and other statutory returns Reconcile tax liabilities and input credits in the ERP system Manage challans, documentation, and audit support for all taxation matters 3. ERP & Financial Systems Operate within ERP platforms to input, track, and extract accounting data Contribute to ERP enhancements and user support initiatives Ensure data integrity and timely entry across financial systems 4. MIS & Financial Reporting Generate project-wise cost sheets, cash flow statements, and collection reports Prepare regular and ad-hoc financial reports using ERP and reporting tools Assist in budgeting, forecasting, and financial planning activities 5. Audit & Compliance Prepare audit schedules and support statutory and internal audits Ensure compliance with industry regulations including RERA (Form 3, Form 5) Maintain complete and organized documentation for audit trails 6. Cross-Functional Collaboration Coordinate with teams across Projects, Procurement, Legal, and HR for invoice verification, payment processing, and cost allocation Liaise with consultants for tax planning, audit support, and ERP issues Technical Skills Required: Sound understanding of GST, TDS, and direct/indirect tax provisions Proficiency in ERP systems (minimum 2 years), especially real estate ERPs like ERP-Hi Rise, FAR Vision, or Tally Prime Strong command of MS Excel, Word, and financial reporting tools Key Competencies: Technical: ERP-Based Accounting & Reporting Direct and Indirect Tax Compliance Financial Reconciliation and Documentation Project Accounting (Real Estate Focus) Audit Preparation & Support Behavioral: Attention to Detail: High accuracy in data entry and reporting Team Collaboration: Effective cross-functional coordination Organized & Proactive: Plans tasks and meets tight deadlines Analytical Thinking: Identifies and resolves discrepancies Ethical Integrity: Maintains confidentiality of financial data Qualifications: Education: MBA (Finance), B.Com, or M.Com Experience: Minimum 8 years of relevant experience in accounts and taxation, with at least 3 years in ERP-based accounting in the real estate sector Job Summary: The Assistant Manager Accounts & Taxation plays a critical role in maintaining accurate financial records, ensuring tax compliance, and generating insightful reports through ERP systems. This position supports strategic financial decision-making and enables operational excellence through structured accounting and cross-departmental collaboration within the real estate industry. Qualification : MBA (Finance), B.Com, or M.Com
Customer Service Officer
Sbi Mutual Fund
Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)
Chief Of Medical Services
Sahyadri Hospitals
Position: Chief of Medical Services Location: Pune Experience: 10 15 Years (including 5+ years in a leadership role) Qualification: Mandatory: MBBS/MD Preferred: MHA / MPH / MBA in Healthcare Management License: Valid medical license and board certification About the Role We are seeking an accomplished and dynamic Chief of Medical Services to lead and oversee the clinical governance, medical operations, and quality of care across the hospital. This strategic role requires a senior medical professional with a proven track record in leadership, regulatory compliance, and operational excellence. As a key member of the leadership team, you will ensure that all medical services meet the highest standards of care, safety, ethics, and efficiency. Key Responsibilities Provide clinical leadership to guide the planning, implementation, and improvement of medical services Oversee adherence to hospital policies, protocols, and ethical practices across all clinical departments Lead the review and analysis of sentinel and adverse events to ensure continuous quality improvement Manage medical manpower planning, including recruitment, credentialing, and budgeting for consultants and junior doctors based on occupancy and hospital needs Collaborate with administrative and support departments to ensure timely execution of contracts, payments, and medical service-related processes Ensure all clinical services are delivered in line with the organization s standards, protocols, and regulatory guidelines (e.g., NABH, JCI) Conduct daily administrative rounds, engage in patient and family counselling, and address medical grievances effectively Supervise and enforce proper documentation, storage, and management of medical records in line with retention and medico-legal policies Ensure timely and accurate medico-legal documentation and follow-ups Monitor and drive statutory and regulatory compliance across all medical departments Required Skills & Competencies Strong clinical acumen backed by MBBS/MD qualification Proven leadership and team management capabilities in a healthcare setting Expertise in strategic planning, decision-making, and hospital administration In-depth knowledge of regulatory standards (e.g., NABH, JCI, MCI, statutory norms) Excellent interpersonal and communication skills for effective collaboration and conflict resolution Ability to lead multidisciplinary teams and ensure a patient-centric approach to care Eligibility Criteria MBBS and MD (mandatory); MHA/MPH/MBA in healthcare preferred 10 15 years of clinical experience, including 5+ years in a senior healthcare management or leadership role Valid medical registration and board certification Qualification : MBBS and MD (mandatory); MHA/MPH/MBA in healthcare preferred
Associate Renewal Sales Representative
Bmc Software
Job Title: Associate Renewal Sales Representative Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we do business. We re an award-winning, culturally diverse, and inclusive organization where innovation, community, and balance matter. Our teams celebrate each other s success and support one another every step of the way. We believe that empowered employees deliver empowered results and we never stop evolving. We help our customers become Autonomous Digital Enterprises by freeing up time, space, and resources to focus on what matters most. The Opportunity BMC is looking for a motivated Associate Renewal Sales Representative to join our high-performing Renewals team. In this role, you will play a key part in supporting renewal operations through quote preparation, contract analysis, and collaboration with cross-functional teams. It s a role built for someone with strong analytical and Excel skills who s eager to learn, grow, and eventually move into a full Renewal Sales position. If you're passionate about data, automation, and creating a seamless customer experience this is your launchpad. Key Responsibilities Prepare timely, accurate renewal quotes for customer contracts 90 120 days before expiration. Review contracts to validate pricing, ensure compliance with commercial/legal terms, and identify key renewal insights. Leverage Excel (pivot tables, formulas, Power Query) and data visualization to build dashboards and track trends. Use AI tools and automation platforms to streamline workflows and support SOP development. Collaborate internally on pricing, customer value messaging, and contract positioning strategies. Maintain Salesforce.com (SFDC) records to ensure pipeline accuracy and data hygiene. Conduct revenue analysis to validate billing, revenue recognition, and account alignment. Submit accurate order documentation for processing and invoicing. Build strong relationships with internal teams across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success. Track and analyze non-renewals, including reasons for churn and recovery opportunities. Contribute to bi-weekly forecast reporting and offer actionable, data-driven recommendations. Develop a solid understanding of BMC s product and service offerings to support renewal conversations. Proactively support strategic account planning by using insights to help drive customer retention. What You Bring 2+ years of experience in Sales, Renewals, Customer Success, or a similar role (preferably in SaaS/software). Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charts, Power Query). Experience in data analytics, trend analysis, and building reports or dashboards. Familiarity with AI tools or automation platforms to improve efficiency. Strong knowledge of contract structures, pricing models, and renewal processes. Experience with Salesforce.com, Zuora, or similar CRM/quote-to-cash systems (a plus). Excellent attention to detail, organization, and multitasking abilities. Effective communication skills, both written and verbal. Ability to work independently and as part of a cross-functional, global team. Willingness to support global time zones (EMEA, APJ, NA) when needed. Growth Path This role offers a clear career path into a Renewal Sales Representative position. High performers will: Take ownership of renewal quotas and customer accounts Lead customer negotiations and value-based conversations Receive mentorship from senior sales leaders Participate in enablement programs focused on strategic selling and commercial acumen A global team of 6,000+ talented professionals A culture that supports individuality, inclusion, and growth Opportunities to work with cutting-edge tools and enterprise customers A strong focus on career development and internal mobility That s okay at BMC, we value curiosity, growth, and diversity. If you re excited about this opportunity, we encourage you to apply. BMC is proud to be an equal opportunity employer.
Senior Engineer - Quality
Zetwerk Manufacturing Businesses Pvt. Ltd.
Job Title: Senior Engineer Quality Location: Pune Department: Quality Assurance / Quality Control Experience Level: Minimum 7 Years Relevant Experience Business Unit: North America Business About Zetwerk Zetwerk is the world s largest global manufacturing network for custom manufacturing, transforming digital designs into physical products. Our manufacturing solutions span simple items like steel pipes to complex aerospace components, serving industries such as Oil & Gas, Energy, Infrastructure, Aerospace, Renewables, Electric Vehicles, Consumer Electronics, and Space. With thousands of manufacturing partners, Zetwerk offers expertise in metal fabrication, CNC machining, plastic injection molding, 3D printing, aluminum die casting, and more. Our technology-driven platform delivers faster, cost-effective manufacturing with world-class quality and complete transparency through our proprietary Manufacturing Operating System, ZISO. Zetwerk is revolutionizing manufacturing by connecting and empowering stakeholders across the supply chain. We provide a collaborative and innovative work environment that supports career growth, ambition, and an inclusive culture. Join us to be a part of a company where your impact truly matters. Role Overview As a Senior Engineer Quality, you will play a critical role in implementing and managing quality assurance and control processes for heavy fabricated components and assemblies. You will lead quality inspections, ensure compliance with standards, and drive continuous improvements to enhance product quality and reliability. Key Responsibilities Develop and execute QA/QC procedures and inspection protocols across all fabrication and assembly stages. Prepare, review, and approve Inspection Test Plans (ITPs), Work Instructions, and Quality Plans. Conduct in-process and final inspections for heavy fabricated components and structures. Evaluate welding procedures and supervise weld inspections ensuring compliance with standards. Interpret and supervise Non-Destructive Testing (NDT) reports. Inspect machined components, verifying dimensional tolerances with precision instruments. Review and approve surface treatment and painting processes per standards (e.g., SA 2.5, DFT measurement). Support root cause analysis (RCA), corrective and preventive action (CAPA) initiatives. Review supplier quality documentation and incoming material inspections for castings, forgings, and fabricated items. Drive continuous improvement projects to reduce defects, rework, and rejection rates. Qualifications & Experience Bachelor s degree in Mechanical Engineering or related field. Minimum 7 years of relevant experience in QA/QC for heavy fabrication, preferably within industrial or capital equipment manufacturing. Strong expertise in fabrication, welding, and machining inspection. Proficient in Core Quality Tools: FMEA, MSA, SPC, PPAP, Control Plans. Knowledge of quality standards including ISO 9001, IATF 16949, ASME, and AWS. Hands-on experience with precision inspection instruments and interpretation of engineering drawings and GD&T. Willingness to travel to supplier locations across Pune and other parts of India. Join Zetwerk and contribute to a transformative manufacturing ecosystem delivering quality and innovation at scale. Qualification : Bachelors degree in Mechanical Engineering or related field.
Data Engineer Ii
Cencora
Transform Healthcare with Data: Join Cencora as a Data Engineer II At Cencora, our team members are at the heart of everything we do. We are on a mission to create healthier futures, and every individual here plays a crucial role in fulfilling that purpose. We believe in making a difference at the intersection of healthcare, technology, and innovation. If you're ready to shape the future of health and help improve lives globally, Cencora is the place for you. We are looking for a Data Engineer II to join our dynamic team. This role is pivotal in delivering accurate and reliable data to support our Legal and Compliance departments, with a direct impact on driving data-driven decisions that improve operational efficiencies and support strategic business goals. What You ll Do: As a Data Engineer II, you will be responsible for transforming raw data into actionable insights and building solutions that enhance business operations. Your role will span across multiple platforms, using SQL, SAP BusinessObjects, and a variety of other tools, to ensure that our data remains accurate, accessible, and consistent. Enhance Analytics Solutions: Lead the design and implementation of enhancements to business analytics solutions that align with evolving business needs. You ll turn complex business challenges into accessible data access requirements. Data Mining & Analysis: Perform data mining on vast datasets to uncover growth opportunities in sales, margin, and market share. Analyze pricing activities, including discounts, allowances, programs, and contract pricing, to drive profitability. Data Quality Assurance: Validate, cleanse, and aggregate data, ensuring its accuracy and integrity. You ll identify and resolve data inaccuracies, improving the overall quality of enterprise data. Collaboration & Problem-Solving: Work cross-functionally with teams like Inside Sales, Finance, and Sourcing to develop performance forecasts, projections, and plans based on data assumptions and variables. Automated Solutions: Identify opportunities for automated solutions to enhance data quality and efficiency across the enterprise. Report Development: Collaborate with internal stakeholders to define reporting deliverables, ensuring that data is appropriately named, structured, and ready for decision-making. Data Integrity & Monitoring: Monitor and update data changes on a mass scale using tools, ensuring the highest level of data integrity is maintained. What You Bring to the Table: Experience: You have 4+ years of direct experience in healthcare data analytics or data engineering. You know your way around large datasets and understand how to unlock insights that drive business decisions. Technical Expertise: Proficient in SAP and BusinessObjects, with an extensive background in Business Intelligence and SQL. Strong understanding of the wholesale distribution process, including purchases, sales, payments, and supplier rebates. Knowledge of pharmaceutical wholesale processes and chargebacks to wholesalers is a plus. Familiar with data visualization tools like Power BI or Tableau. Analytical Mindset: You re a critical thinker with an eye for detail, always ready to dive into data to uncover trends, identify issues, and solve problems. Mentorship: You bring leadership experience, with a knack for mentoring and guiding team members. Communication Skills: Your ability to communicate complex data insights to non-technical stakeholders is top-notch. You can explain trends and patterns with clarity and confidence. Bonus Points: Familiarity with Microsoft Power BI, Tableau, or other data visualization tools. Experience with Big Data analysis tools and techniques. Background in data governance and data management. What You ll Get from Us: Meaningful Work: At Cencora, your work directly impacts the future of healthcare. Your expertise in data will help us make strategic, data-driven decisions that improve lives globally. Growth Opportunities: We invest in our team members' growth through mentorship, professional development, and the chance to shape the future of healthcare technology. Collaborative Environment: Work alongside innovative professionals in a culture that values diverse perspectives and fosters collaboration. Comprehensive Benefits: We offer a range of benefits designed to support you in every aspect of life health, wellness, work-life balance, and more. Join Cencora Today! If you re ready to leverage your data engineering expertise to drive meaningful change, we d love to hear from you! Apply now to become part of a purpose-driven company at the forefront of innovation in the healthcare sector. Cencora is committed to building a healthier future, and we want you on this journey with us.
Sales Support Engineer
Oerlikon Balzers
Job Title: Sales Support Engineer Qualifications: Post Diploma / Diploma in Plastic Mold Technology or related field Experience: 3-4 years in hot runner design, mold maintenance, or related fields Job Location: Viman Nagar, Pune Note: Immediate joining required Job Summary The Sales Support Engineer plays a vital technical role by ensuring customer requests are fulfilled with accuracy and precision. This role involves close collaboration with the sales team and customers to understand project specifications, analyze CAD files, and design preliminary hot runner systems using 3D modeling software and AutoCAD. The Sales Support Engineer also supports the CAE team in optimizing designs and assists service engineers in diagnosing and resolving system issues. Effective communication, attention to detail, and problem-solving abilities are essential to succeed in this role. Key Responsibilities Design preliminary hot runner systems using 3D modeling software and AutoCAD. Analyze customer requests and CAD files to identify critical technical aspects. Collaborate with Sales and Application Engineering teams to clarify project specifications. Ensure all necessary specifications are gathered and documented accurately. Conduct CAE simulations to optimize hot runner designs and interpret mold flow analysis results (pressure, injection times, flow rates, etc.). Verify compliance with internal standards and evaluate any deviations or process criticalities with the Mold Flow team before finalizing quotes. Prepare and submit mold flow requests with complete technical data. Communicate all design information accurately to the design department via the planning team and Sales Assistant. Provide technical support to service engineers for diagnosing and resolving hot runner system issues. Review alignment between technical specifications and commercial offers made to customers. Ensure technical accuracy of system configurations and maintain clear communication with sales and customers. Collaborate across departments to ensure customer and company requirements are met. Manage site visits to customer premises when needed, including supporting system trials, troubleshooting, and performance monitoring. Stay updated on industry trends and technological advancements in hot runner systems. Required Knowledge & Skills Basic knowledge of injection mold design, technical drawings, and plastic processing. Proficiency in 3D modeling software (SolidWorks) and AutoCAD. Strong communication and problem-solving abilities. Willingness to travel when required. Ability to manage multiple projects under tight deadlines. Team player with a customer-focused approach. About Oerlikon Oerlikon is a global innovation leader in surface engineering, polymer processing, and additive manufacturing. We serve industries such as aerospace, automotive, energy, tooling, and textiles, helping our customers enhance the performance, functionality, and sustainability of their products and processes. With over 11,800 employees across 93 nationalities, operating in 38 countries and 207 locations, Oerlikon values diversity, innovation, and excellence, making us a trusted partner worldwide.
Senior Software Engineer
Oerlikon Balzers
Job Title: Software Developer (C# .NET) Location: Pune Duties & Responsibilities Software Development: Develop and implement C# .NET software modules based on application architecture and project requirements. Conduct testing using simulation environments. Perform software commissioning and testing on machines. Participate in innovation projects to explore new technologies and improve processes. Design, build, and maintain efficient and reliable C# code. Clarify requirements, create technical specifications, and prepare implementation options in collaboration with clients. Create and maintain software documentation and coding guidelines. Manage source code using version control tools like Git/GitLab. Perform regular code reviews to ensure quality and compliance with standards. Advice and Support: Train and mentor new employees. Coordinate and supervise external partners when necessary. Ensure adherence to Oerlikon standards. Provide global software support for production teams. Offer technical consulting and support to other internal departments. Continuously update technology knowledge and share best practices within the team. Qualifications & Experience Graduate degree in Computer Engineering, IT, or equivalent (B.E./B.Tech/MCA). Minimum 5 years of hands-on software development experience using C# .NET, specifically in windows/desktop-based applications. Strong grasp of OOP concepts, design patterns, and MVC architecture. Expertise in Microsoft Visual Studio 2022 / VS Code. Experience with C# 12.0, .NET Framework 4.6.2, .NET Standard 2.0, .NET Core 5/6, WinForms, SVG, WCF, and SQL databases. Familiarity with version control tools (Git/GitLab) and CI/CD pipelines (DevOps). Working knowledge of project management tools like JIRA. Strong analytical and problem-solving skills. Proficiency in English (both written and spoken). About Oerlikon Oerlikon is a global innovation leader in surface engineering, polymer processing, and additive manufacturing across industries such as aerospace, automotive, energy, tooling, and textiles. Our solutions enhance performance, functionality, and sustainability for our customers' products and processes. With over 11,800 employees across 93 nationalities in 38 countries and 207 locations, Oerlikon embraces diversity and is committed to fostering an inclusive and equitable workplace. Oerlikon is an Equal Opportunity Employer, promoting fair hiring and employment practices. Qualification : Graduate degree in Computer Engineering, IT, or equivalent (B.E./B.Tech/MCA).
Internal Audit Professional
Schaeffler Group
Job Title: Internal Auditor Location: Pune, India Employment Type: Full-Time About Schaeffler Schaeffler is a dynamic global technology company whose success stems from its entrepreneurial spirit and long-standing private ownership. As a trusted partner to leading automotive manufacturers, aerospace companies, and industrial players, we offer exciting career development opportunities in a collaborative and innovation-driven environment. Key Responsibilities Audit Strategy Contribution Contribute to the development and implementation of the global, regional, and local audit strategy in alignment with legal and company requirements. Support the formulation of audit policies, processes, and tools to ensure standardized and effective auditing practices. Audit Execution Participate in audit planning and preparation, ensuring a clear understanding of audit scope and objectives. Execute assigned internal audits across departments and processes, documenting results and findings comprehensively. Effectively communicate audit results to responsible management and follow up on agreed actions. Ad-Hoc Audits & Consulting Perform ad-hoc audits and provide consulting services as directed by the Internal Audit Manager. Collaboration with External Partners Coordinate with external service providers and year-end balance auditors as required, ensuring seamless cooperation under the guidance of the Internal Audit Manager. Qualifications Education: University degree in Law or Business Administration. Experience: 5 to 10 years of relevant experience in internal auditing, risk management, or compliance within a corporate environment. At Schaeffler, we value diversity, innovation, and respect. Our culture encourages creative thinking and collaboration across teams and geographies. We are committed to sustainable value creation for all our stakeholders and society. Join us to help shape the future of mobility. Qualification : University degree in Law or Business Administration.
Supervisor Business Operations
Ansys
Summary / Role Purpose The Business Operations Supervisor works with the Sales, Sales Operations, Legal, Export Compliance, Accounting, and other departments to process customer quotes and orders and create software license entitlement information. This role is responsible for supervising and leading a team of Business Operations Specialists and for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Supervisor can handle complex tasks and orders and accomplish straightforward work without assistance. This role is expected to consistently take the initiative to assist others and further the objectives of the Business Operations Department. Key Duties and Responsibilities Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures. Generates timely, accurate license keys and entitlements, and delivers them to sales channels and customers. Assists customers attempting to enroll for ANSYS, Inc. Customer Portal access. Utilizes CRM checks to strive for succinct data integrity. Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues. Provides assistance to sales personnel for proper order submission and documentation. Proactively interfaces with Legal, Accounting, Sales, and other departments to drive procedural and policy adherence. Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service. Consistently coaches and mentors other team members including training responsibilities. Leads group discussions and department projects such as developing rollout plans for product delivery. Approves complex orders/tasks as assigned. Ability to work different time zones (Japan, Europe, and the US) during predefined periods within a quarter as needed. Directly supervises and manages assigned Business Operations staff members. Establish and maintain effective working relationships with direct reports. Coach, evaluate and mentor staff. Assign tasks, ensures the quality of work, balances workloads. Identifies and addresses performance issues. Conduct and deliver mid-year and annual performance reviews. Assist with hiring activities; conducts interviews, hires and orients new employees. Minimum Education/Certification Requirements and Experience Education: Bachelor s Degree in Business plus a minimum of 5 years of experience in a billing, order processing, or customer service environment OR an AA degree, plus a minimum of 7 years of experience in a billing, order processing, or customer service environment. Excellent customer service skills and orientation. Strong interpersonal and communication skills, with the ability to facilitate training and presentations to internal and external customers. Ability to interact effectively with senior business managers. Possess a sense of urgency, strong organizational and analytical skills. Lead inter-department communication efforts on policy updates. Experience working in a database environment including report generation responsibilities. Demonstrated ability and experience in a detail-oriented position. Ability and willingness to perform in a fast-paced, rapidly changing environment. Demonstrated ability to multi-task in a deadline-driven environment. Ability to handle sensitive, complex, and confidential information. Previous experience with servicing global customers and prior CRM experience. Microsoft Office experience required. Preferred Qualifications and Skills A minimum of 8 years of experience in a billing, order processing, or customer service environment. Bachelor s Degree in Accounting or Business is preferred. Previous coaching and/or mentoring experience preferred. Experience with Salesforce CRM, Snowflake, and PowerBI. Process improvement experience. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head-on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.
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