Lending Guidelines Jobs in Bengaluru

Associate Principal Graphic Designer Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC), we deliver seamless digital experiences powered by big data, AI, and machine learning. Tekion employs ~3,000 people across North America, Asia, and Europe, driving innovation in a fast-moving industry. Role Overview We are seeking an Associate Principal Graphic Designer who can combine strategic thinking with exceptional design execution. You will own the visual identity across digital platforms, collaborate with marketing, communications, and leadership teams, and mentor a small design team. This is a leadership role for someone passionate about building and scaling a high-performing design practice in a fast-paced tech company. Key Responsibilities Brand Vision & Consistency Maintain and evolve the brand s visual standards. Build and manage design systems, guidelines, components, and patterns for consistency across all channels. End-to-End Creative Leadership Lead projects across web, mobile, and marketing campaigns, from concept to final launch. Collaborate with marketing, communications, product, and leadership to create designs that drive business impact. Ideation & Storytelling Research and translate concepts into actionable designs. Present and defend design decisions to designers, marketers, and executives. Team Leadership & Growth Mentor and coach a small design team to improve skills, maintain quality, and develop accountability. Review all design work before release to ensure consistency and quality standards. Systems & Workflow Innovation Build efficient workflows and scalable design systems to increase team output without compromising quality. Strategic Design Advocacy Represent design in cross-functional and executive meetings. Connect design decisions to business goals such as brand perception, adoption, and revenue. Requirements 5+ years of hands-on experience in visual and brand design in tech or SaaS. Proven experience leading or managing designers and owning project outcomes. Expertise in Figma and Adobe Creative Suite; familiarity with motion, prototyping, and collaboration tools is a plus. Strong portfolio demonstrating strategic thinking, storytelling, and high design craft. Ability to build and scale brand identities, logos, and web experiences across enterprise audiences. Excellent communication and executive presence to align teams around shared vision. Track record of end-to-end project execution, from brief to delivery. Passion for staying ahead of design, product, and culture trends. High accountability, ownership, and commitment to quality standards. Perks & Benefits Competitive compensation & stock options Medical insurance coverage Opportunity to work with some of the brightest minds in Silicon Valley Lead and grow a high-performing creative team in a fast-moving tech environment

SEO Content Writer Location: Bengaluru Type: Full-Time Experience: 3+ Years Role Overview We are looking for a strategic SEO Content Writer to take full ownership of content planning, execution, and distribution. You will bridge the gap between creative storytelling and SEO data, optimizing content through experimentation to drive organic growth and ensure brand consistency across all digital channels. Core Writing Expertise: Long-Form Mastery: 3+ years of experience crafting high-quality blogs, landing pages, and website copy. B2C/D2C Marketing: Proven track record in creating SEO-friendly content that resonates with individual consumers. Domain Knowledge: Deep familiarity with the Study Abroad industry; comfortable editing and writing on complex international education topics. Technical & SEO Skills: SEO Tools: Proficiency in Keyword Research; experience with Semrush is a significant plus. Content CMS & Design: Hands-on experience with WordPress, Grammarly, and Canva. Data-Driven Mindset: Ability to analyze performance metrics and iterate content based on results. Key Responsibilities Strategy Execution: Lead content initiatives that align with SEO goals and broader business objectives. Performance Optimization: Conduct content experiments and refine strategies to enhance conversion and reach. Brand Governance: Establish and maintain content guidelines to ensure a consistent voice across all touchpoints. Cross-Functional Collaboration: Partner with SEO analysts, designers, and SMEs to deliver high-impact long-form content under tight deadlines. Behavioral Traits Problem Solver: Ability to navigate complex content challenges and deliver measurable results. Agile & Proactive: A team player who can pivot based on industry trends and organizational needs. Effective Communicator: Provides clear feedback and collaborates efficiently across diverse departments. Bonus Points Experience in International Education or a global-focused content team. Advanced understanding of Organic Traffic drivers and search engine algorithm trends.

Creative Lead Location: Bengaluru Type: Full-Time Experience Required: 3+ Years (including 1 2 years in Leadership) Role Overview: Driving Brand Growth We are seeking a Creative Lead to spearhead digital marketing projects at LEAP. You will oversee the production of high-impact creative assets for performance-driven campaigns while leading and mentoring a small, agile creative team. Your goal is to align creative strategy with brand objectives to drive measurable growth and engagement. Technical & Creative Requirements Campaign & Asset Mastery: Digital Assets: Expertise in leading the creation of video ads, static ads, and multi-channel content. Performance Focus: Deep understanding of how creative content directly impacts performance metrics and campaign results. Platform Optimization: Ability to tailor and optimize assets for diverse digital platforms and specific campaign needs. Leadership & Collaboration: Team Management: 1 2 years of experience mentoring a team and driving creative excellence under tight deadlines. Stakeholder Management: Proven ability to navigate cross-functional teams (Marketing, Tech, Product) and align with business goals. Problem Solving: Strong ability to thrive in a fast-paced, dynamic environment and tackle complex creative challenges. Key Responsibilities Strategic Development: Formulate creative strategies for digital campaigns that deliver measurable results. Production Management: Oversee the end-to-end development of performance-focused marketing assets. Quality Control: Ensure all deliverables meet the highest creative standards and brand guidelines. Cross-functional Alignment: Maintain clear communication across departments to ensure creative output supports overall product and tech roadmaps. What Makes You a Great Fit You have a portfolio that proves you can merge aesthetic quality with conversion-led design. You are a natural mentor who enjoys helping junior designers and creators level up. You are comfortable moving between high-level strategy and hands-on asset optimization.

Senior Software Engineer (Frontend) Location: Bengaluru Hiring is still trapped in the past: manual screening, unconscious bias, and administrative overload. Talview is changing that with AI that actually works. We build GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent, scalable exam monitoring. Ivy: A conversational AI Interviewer enabling unbiased first-round assessments. Impact: 10M+ assessments delivered across 120+ countries for global enterprises. The Role We re seeking a Senior Frontend Engineer passionate about building fast, intuitive, and elegant user experiences. You will lead frontend initiatives, architect high-performance UI systems, and elevate engineering standards across the organization. This is ideal for engineers who thrive on technical leadership and solving complex UX challenges. What You ll Actually Do Lead & Mentor: Guide engineers, drive execution, and ensure top-tier UI quality. Architect Interfaces: Build scalable, high-performance, and accessible applications. Collaborate Deeply: Partner with Product, Design, and Backend teams to shape workflows. Performance & Accessibility: Optimize rendering and responsiveness while enforcing WCAG and ARIA guidelines. Engineering Standards: Maintain code quality through reviews, best practices, and improved CI/CD pipelines. You Might Be a Fit If... Required Qualifications: 4 6 years building modern frontend applications. Expert-level HTML, CSS, and JavaScript knowledge. Strong experience with React, React Hooks, Jest, and React Testing Library. Deep understanding of accessibility standards (WCAG, ARIA). Experience with Git, CI/CD pipelines, and modern build tools. Proven ability in mentoring or leading other engineers. Bonus Points For: Experience with Frontend performance optimization. Knowledge of Micro-frontend architecture or Design Systems. Hands-on experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Our Culture: The 5Cs We live by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We work together, ship quality, and keep it real. What You Get Competitive compensation and the best hardware/software tools. Work-Life Balance: 5-day work week with flexibility. Perks: Fully stocked pantry, monthly team lunches, and annual offsites. Growth: Strong career acceleration in a fast-growing product company.

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Position: Marketing Manager / Deputy Manager Type: Full Time Experience: 8 10 Years Location: Bangalore Role Purpose To lead integrated marketing efforts that drive lead generation, customer engagement, and sales enablement across digital platforms, marketing automation systems, and sales operations. This position is crucial in aligning marketing initiatives with sales productivity, ultimately boosting market share and customer reach for the organization. Key Responsibilities Market Analysis & Product Communication Conduct competitive benchmarking, market research, and customer insight gathering for the concrete equipment sector. Develop technical marketing collateral and product content in collaboration with Product Management & Engineering teams. Create newsletters, mailers, and presentations aligned with brand guidelines to support sales efforts. Sales Operations Support Partner with Sales teams to improve CRM usage, lead tracking, and pipeline visibility. Enhance customer journey mapping and conversion processes with sales and product teams. Analyze sales data for trends, opportunities, and engagement gaps. Support the design and implementation of sales enablement tools and mobile sales apps. Digital Marketing & Lead Generation Run and optimize SEO, SEM, and paid media campaigns to increase inbound leads. Manage digital presence across social media, email, and landing pages. Drive performance from platforms like IndiaMART and apply corrective actions where needed. Marketing Automation & Tools Implement and manage platforms such as HubSpot, Zoho Marketing Plus, Salesforce Marketing Cloud, or Marketo. Automate campaigns, lead scoring, and segmentation to enhance efficiency. Track campaign performance and optimize for improved ROI. Events, Exhibitions & Campaigns Plan and execute industry event participation (e.g., EXCON, BAUMA, Concrete Show) in coordination with marketing leadership. Support product launches, roadshows, BTL activities, and customer meets. Oversee vendor coordination and logistics for successful event execution. After-Sales Marketing & Customer Engagement Partner with After-Sales and Parts teams to roll out service campaigns, loyalty programs, and feedback initiatives. Design post-sale campaigns and customer health check content to maintain engagement. Reporting & Analytics Maintain dashboards to track digital, lead conversion, and sales enablement KPIs. Ensure CRM data hygiene and provide actionable insights. Assist with marketing budgeting and monthly expense tracking. Desired Skills & Competencies Strong B2B marketing background, preferably in industrial or capital goods sectors. Proficiency in CRM platforms (Salesforce, Zoho CRM) and marketing automation tools (HubSpot, Marketo). Excellent content creation skills for technical and product marketing. Strong analytical mindset with data-driven decision-making. Effective collaboration with cross-functional teams. Experience with SEO tools, Google Analytics, and LinkedIn Campaign Manager. Educational Qualifications MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute. Preferred Industry Background B2B Industrial, Capital Goods, Construction Equipment, or Automotive Components. Qualification : MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute

Lead Engineer Mobile Development Location: Bangalore Company: Mahindra First Choice About Mahindra First Choice Mahindra First Choice Wheels is India s leading used vehicle platform, revolutionizing the automotive ecosystem by organizing the fragmented pre-owned vehicle market. With the largest pan-India used car retail network, robust sourcing partnerships, a top-tier auto content platform, and a dominant position in enterprise solutions for banks, NBFCs, insurers, and OEMs, we are redefining the future of mobility through data, technology, and scale. Role Overview We are seeking a talented and experienced Lead Engineer Mobile Development to spearhead the design, development, and optimization of mobile applications across Android and iOS platforms. This role is ideal for a hands-on technical leader who thrives in a fast-paced environment, has deep expertise in Kotlin, Android, and iOS technologies, and can mentor teams while driving mobile projects from concept to deployment. Key Responsibilities 1. Technical Leadership & Architecture Lead the development of robust, scalable, and high-performing mobile applications for both Android and iOS platforms. Define and implement mobile architecture best practices, coding standards, and performance guidelines. Own the full mobile development lifecycle from architecture and design to deployment, monitoring, and maintenance. 2. Mobile Development & Hands-On Engineering Write clean, maintainable, and efficient code using Kotlin (including Kotlin Multiplatform), Android frameworks, and Swift/Objective-C for iOS. Build reusable libraries, components, and frameworks to streamline development. Implement modern UI/UX standards, animations, and seamless interactions for an exceptional user experience. Ensure apps are optimized for performance, battery usage, and responsiveness across devices. 3. Collaboration & Cross-Functional Coordination Work closely with Product Managers, UX/UI Designers, and Backend Engineers to translate product requirements into technical solutions. Integrate mobile applications with RESTful APIs and third-party SDKs. Coordinate with QA to ensure rigorous testing, debugging, and high-quality releases. 4. Innovation & Continuous Improvement Stay current with mobile development trends, tools, and best practices. Recommend and evaluate emerging technologies, frameworks, or tools to improve mobile development velocity and app performance. Continuously monitor and enhance the performance, stability, and usability of mobile applications. 5. Team Leadership & Mentorship Lead and mentor a team of mobile developers, fostering a culture of excellence, ownership, and learning. Conduct regular code reviews, provide technical guidance, and promote knowledge sharing. Manage development timelines, task allocation, and project delivery in collaboration with cross-functional teams. Qualifications & Skills Required Bachelor s or Master s degree in Computer Science, Engineering, or related discipline. 7+ years of hands-on experience in Android and iOS mobile application development. Deep expertise in Kotlin, Kotlin Multiplatform, and Android development (Android Studio, Jetpack components, Material Design). Proficiency in Swift and/or Objective-C for iOS development using Xcode and UIKit/SwiftUI. Solid experience integrating RESTful APIs, JSON, and third-party SDKs. Strong grasp of mobile architecture patterns such as MVVM, MVP, or Clean Architecture. Proven ability to publish and manage apps on Google Play Store and Apple App Store. Experience with performance profiling, memory optimization, and debugging tools. Preferred Experience with hybrid frameworks like Flutter or React Native. Familiarity with CI/CD pipelines, automation, and deployment tools. Working knowledge of Agile methodologies and tools like JIRA, Git, Jenkins, etc. Soft Skills Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication and interpersonal skills to collaborate effectively across teams. Proven leadership capabilities and ability to mentor junior engineers in a high-growth environment. At Mahindra First Choice, you ll be part of a passionate, innovation-driven team that s transforming how India buys and sells used vehicles. This is a high-impact role with the opportunity to shape our mobile strategy and deliver apps used by thousands across the country. If you re looking to lead cutting-edge mobile projects and grow in a fast-paced tech-first environment, we d love to hear from you. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or related discipline

Job Title: Assistant Manager Location: Bengaluru Experience Required: 5 to 13 years Minimum Qualification: Diploma in Electronics Engineering Key Skills Vendor Management Facility Management Customer Relationship Management (CRM) Maintenance & Operations Budgeting & Invoicing Documentation & Compliance Job Summary We are seeking an experienced and proactive Assistant Manager to oversee facility operations, vendor coordination, society handovers, and maintenance processes across residential projects. The role involves cross-functional collaboration, documentation oversight, and ensuring timely execution of services for enhanced customer satisfaction and operational efficiency. Key Responsibilities Operations & Facility Management Manage all AMCs, warranties, service contracts, and PPM (Planned Preventive Maintenance) schedules. Oversee society formation and handover, including documentation sign-offs and equipment transfers. Ensure snag rectification and obtain necessary sign-offs from relevant stakeholders. Maintain uptime of common areas and amenities, and handle repair and spare part management. Coordinate issuance of permits to the project team as required. Budgeting & Financial Coordination Assist in planning and tracking unsold apartment bills, and submit working details to the accounts team. Prepare yearly budgets for common areas and share them with residential societies. Respond to audit queries in coordination with the accounts team. Create and share monthly provisions with the finance department. Monitor and ensure Common Area CAM (Common Area Maintenance) funds are available at all times. Follow up with societies for maintenance invoice payments related to unsold apartments. Process vendor invoices and actively follow up with the accounts team for timely payments. Handover & Customer Coordination Ensure a smooth and delightful handover experience for residents. Verify all documents and issue NOCs (No Objection Certificates) to property owners. Coordinate with MGL (gas) connection teams, track progress, and ensure timely completion with daily reporting. Liaise with project teams to resolve pending common area and tower work. Vendor & Project Coordination Oversee all vendor interactions, ensuring timely invoice submission and validation. Assist in vendor identification, evaluation, and procurement of consumables. Review and track progress on pending snag points with the project team. Ensure adherence to operational guidelines and standard procedures. Administrative & Support Activities Plan and organize staff welfare initiatives, internal events, and cost-reduction programs. Liaise with cross-functional departments to ensure seamless operations. Validate all service reports and ensure proper documentation is maintained. Qualification : Diploma in Electronics Engineering

Job Title: Senior Brand Designer Location: Bengaluru, India Employment Type: Full-time We re a rocketship on a mission. With $130M+ revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in travel. Backed by over $60M in funding from top investors, we re building a durable, impactful company and we re just getting started. In a world where digital often replaces real-life experiences, Headout exists to reconnect people with the joy of exploring the world from immersive tours and museums to live events and unique experiences. Our foundation is solid, our trajectory steep, and the opportunity enormous. We re growing fast and profitable. If you want to join a team where your impact will be visible and meaningful, this is your moment. About the Role As a Senior Brand Designer, you will be at the creative helm of one of travel s most exciting brands. You ll craft bold, memorable visual storytelling and build brand systems that scale across global touchpoints. You ll work alongside designers, writers, and makers who care deeply about craft, strategy, and delight all while shaping a brand that is warm, bold, and truly memorable. What You ll Own Lead creative projects that define how Headout looks and feels from product launches, maps, merchandise, social campaigns, and beyond. Build and evolve a brand design system that scales across illustration libraries, marketing identities, map styles, and city-specific guidelines. Collaborate cross-functionally with product, marketing, content, and print teams to create compelling stories that drive real impact. Design for a global audience, blending local flavor and visual nuance across diverse markets. Sweat the details from micro-interactions to major brand moments with a team passionate about intentional, emotional design. What You Bring 3 6 years of brand or visual design experience in fast-paced, collaborative environments. A portfolio showcasing mastery in visual storytelling, brand systems, strategic design, typography, layout, and identity across platforms. Experience crafting digital marketing assets, campaigns, microsites, illustrations, and scalable design systems plus print media know-how. Proficiency in Figma, Adobe Illustrator, Photoshop, and a curiosity for emerging tools. Sharp attention to detail combined with the ability to ship quality work quickly. Strong communication skills able to clearly present and defend design decisions. A builder s mindset: you thrive in ambiguity and can lead projects end-to-end. Experience using AI tools for ideation and visual content generation. Bonus Points Designing for global audiences or multi-market brands. Skills in motion design, 3D/spatial design, or Webflow/Framer. Passion for travel, culture, and storytelling. Mentoring experience or leading design initiatives. Unique side projects or a distinctive design perspective. Join Us If you re ready to build a brand people love, and to craft experiences that move millions, come shape the future of travel with Headout.

Job Title: Regional Manager Acute Care Locations: Bangalore Experience: 2 4 Years Industry: In Vitro Diagnostics (IVD) / Healthcare / Medical Devices Employment Type: Full-Time Role Summary We are seeking a highly motivated Regional Manager Acute Care to lead sales efforts and business growth across multiple key territories. The successful candidate will be responsible for achieving sales targets, executing marketing strategies, managing CRM reporting, and driving secondary sales activities in the acute care diagnostics segment. Key Responsibilities Achieve and exceed sales targets for Acute Care products in the assigned regions. Drive secondary sales through initiatives such as UCP/UCV, BCL coverage, roadshows, demo campaigns, CMEs, and conference participation. Maintain accurate and timely reporting using CRM tools and manage the sales funnel efficiently. Implement and monitor marketing strategies to increase market penetration and brand visibility. Ensure sound financial discipline in territory management and sales operations. Lead the successful launch of new products within the territory, ensuring smooth market entry. Manage the liquidation of short shelf-life products following company guidelines. Continuously enhance product knowledge through self-learning and company-provided training programs. Monitor and report competitor activities and market trends within the assigned region. Submit timely and accurate sales and closing statements to management. Qualifications & Skills Educational Qualification: Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy. Experience: Minimum 2 years of proven experience in IVD sales, preferably with acute care products. Strong understanding of the acute care diagnostics market and healthcare sales cycles. Proficient in CRM software and sales reporting. Excellent communication, negotiation, and relationship-building skills. Ability to work independently and manage multiple territories efficiently. Willingness to travel extensively within assigned locations. Core Competencies Target-driven and result-oriented Strong stakeholder and customer management Expertise in secondary sales and marketing campaign execution Effective lead and funnel management Product launch and lifecycle management Be part of a leading organization in the IVD acute care diagnostics space. Competitive salary with performance incentives. Opportunities for professional growth and development. Collaborative work culture focused on innovation and excellence. Apply now and become a key contributor to our regional business success. Qualification : Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy.

Senior .NET Full-Stack Developer (5 8 Years) | Bangalore Location: Bangalore Experience Required: 5 to 8 Years Job Type: Full-time About the Role We are hiring a Senior .NET Full-Stack Developer to join our growing product development team in Bangalore. As part of this role, you will contribute to the development and enhancement of our award-winning Real Estate ERP platform In4Suite . You ll work across the full software development lifecycle from understanding requirements and designing robust architectures to building enterprise-level applications using the Microsoft .NET framework. This is a fantastic opportunity for developers who enjoy working with scalable enterprise software and want to be part of a high-impact, innovative team. Key Responsibilities Develop and maintain full-stack applications using ASP.NET, MVC, C#/VB.NET, ADO.NET. Design and implement complex modules and reusable components. Collaborate with UI/UX, QA, and other development teams for solution integration. Write efficient SQL queries and stored procedures for database operations. Interpret and create technical documentation: design specs, functional specs, and architecture documents. Troubleshoot, debug, and optimize code for performance and scalability. Follow best practices in code quality, testing, and software development methodologies. Ensure code compliance with coding standards, version control, and security guidelines. Provide timely updates on deliverables and contribute to project planning. Required Skills Strong application development experience using Microsoft .NET technologies. Hands-on experience with ASP.NET, MVC, C#/VB.NET, ADO.NET. Proficient in SQL Server including query writing, optimization, and stored procedures. Solid understanding of database concepts, Web Services (SOAP/REST), and XML. Good grasp of Object-Oriented Analysis and Design (OOAD), UML, and design patterns. Familiar with version control tools like Visual SourceSafe, Git, or CVS. Strong problem-solving and analytical skills with a high attention to detail. Preferred/Additional Skills Experience in ERP software development is a plus. Knowledge of Crystal Reports and ASP (Classic) is advantageous. Exposure to Build & Configuration Management tools and processes. Microsoft Certification (MCP/MCSD) is a strong plus. Educational Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, or related discipline. 5 to 8 years of experience in product-based IT/software companies. Soft Skills & Team Culture Positive and proactive attitude toward learning and team collaboration. Strong communication skills both written and verbal. Commitment to shared goals and team success over individual recognition. A mindset focused on continuous improvement and innovation. Benefits at In4Velocity Flexible working hours for better work-life balance Access to continuous learning & development resources Comprehensive medical and insurance coverage A culture of teamwork, innovation, and excellence About In4Velocity Founded in 2004, In4Velocity is a leading enterprise software company dedicated to transforming the real estate, construction, and infrastructure sectors. Our flagship platform, In4Suite , is a comprehensive ERP solution that unifies sales, purchases, finance, construction, and project management into a single ecosystem. Trusted by clients across the globe, In4Suite is renowned for its end-to-end process automation, business intelligence, and intuitive design making it the go-to solution for real estate companies seeking digital transformation. Apply now and become a part of the In4Velocity innovation journey. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or related discipline.

Job Title: Consultant - Content Operations Location: Bangalore, India Company: Glance An InMobi Group Company About Glance Glance is a leading consumer technology company powering innovative digital platforms such as Glance, Roposo, and Nostra. Founded in 2019 and headquartered in Singapore, Glance s smart lock screen technology transforms how users engage with their smartphones by delivering relevant content without searching or downloading apps. Currently, Glance s lock screen reaches over 400 million smartphones globally. Our platforms include: Glance: The revolutionary smart lock screen platform Roposo: A dynamic LIVE video platform transforming creator-led experiences Nostra: The largest gaming platform across India and Southeast Asia Join Glance and unlock your potential in a fast-paced, innovative environment. Here, your ideas matter you ll work on impactful projects alongside ambitious peers, leveraging the latest tech to reshape digital content experiences. We value autonomy, creativity, and collaboration. Enjoy benefits such as daily meals, wellness programs, tech tools, and a family-friendly workplace where your kids and pets are welcome. Key Responsibilities Content Operations Consultant Content Moderation: Ensure all user-generated and platform content adheres to Glance s brand guidelines, legal compliance, and community standards. Content Curation: Analyze user preferences, regional trends, and current events to select and organize engaging, relevant content. Creative Enhancement: Innovate by adding creative elements that boost emotional connection and user engagement across platforms. Content Publishing: Manage the end-to-end content publishing lifecycle, guaranteeing accurate, timely releases aligned with operational goals. Cross-Functional Collaboration: Work closely with engineering and product teams during content production and staging to ensure flawless publishing and technical accuracy. Candidate Profile & Qualifications Demonstrated experience (0.5 months to 1 year) in content moderation, digital content curation, creative content strategy, or content publishing in a fast-paced digital or tech environment. Strong understanding of content compliance, audience engagement, and digital publishing workflows. Ability to collaborate with cross-functional teams including engineering and product management. Excellent attention to detail, creativity, and adaptability in a dynamic work setting.

Sr. Credit Manager (Underwriting) Location: Bengaluru, India Employment Type: Full-Time Experience: 4 8 Years About OXYZO Financial Services Ltd. OXYZO Financial Services Ltd., part of the OfBusiness Group, is a fast-growing Fintech NBFC specializing in B2B lending for SMEs and Emerging Corporates. Headquartered in Gurugram, with a presence in 20+ cities across India, OXYZO has built a robust financial portfolio with 8,000 Cr AUM and 300 Cr PAT, backed by marquee investors including Creation Investments, Matrix Partners, Norwest, Tiger Global, and Alpha Wave. Role Overview We are seeking a dynamic and detail-oriented Sr. Credit Manager (Underwriting) to lead credit evaluation and risk analysis for SME and corporate loan proposals. Based out of Bengaluru, you ll play a pivotal role in credit appraisal, policy adherence, and risk mitigation across unsecured and secured lending. Key Responsibilities Underwrite and Appraise credit proposals in line with internal policies and turnaround time (TAT). Conduct deep-dive Financial Analysis, including P&L, balance sheet, ratio, and cash flow assessments. Perform Banking Analysis: identify anchors, repayment trends, credit behavior, and working capital cycles. Lead Personal Discussions (PDs) to assess borrower intent, business viability, and ground-level insights. Review Statutory Filings: Analyze GST returns, tax filings, and potential liquidity issues. Execute Legal & Background Checks to identify red flags or compliance issues. Recommend loan approval/rejection decisions based on merit, data, and risk perception. Collaborate with Sales, Risk, Operations, and Cross-sell Teams to facilitate end-to-end case closure and business enablement. Perform Portfolio Analysis to identify risk trends, exposure limits, and policy recommendations. Candidate Profile Educational Background: Strong academic credentials in Finance, Accounting, or Business. Experience: 4 8 years in Credit Underwriting, preferably in SME Lending, NBFC, or Commercial Banking. Strong analytical, judgmental, and communication skills. Highly self-driven, agile, and capable of working in a fast-paced, target-driven environment. Fluency in English and Kannada. Comfortable with field-level due diligence and travel as needed. Fast-Track Career Growth Step into high-impact, decision-making roles early in your journey. Ownership & Autonomy Take full charge of credit decisions and business outcomes. Exceptional Peer Group Work with some of the smartest minds in fintech and lending. High-Impact Work Shape credit strategy for underserved and high-potential SME segments. Competitive Pay Attractive compensation structure with performance-linked rewards. Culture That Thrives A high-energy, mission-driven workplace.

Engineering Manager - Backend Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, where 5% of Indian households shop, our tech team builds highly scalable backend systems to handle millions of daily orders with zero downtime. That s the engineering excellence powering our rapid growth. We prioritize speed, autonomy, and a growth mindset, with a strong culture of ownership through our Founder s Mindset philosophy. Our team is passionate, collaborative, and supportive. Whether we re solving high-impact problems or unwinding over chai and books, we believe in working hard and having fun. If you're excited to build impactful solutions in a fast-paced environment, come join us. About the Role We re seeking a seasoned Engineering Manager - Backend to lead high-performing backend engineering teams. You ll drive technical excellence, deliver scalable systems, and mentor engineers across multiple projects. With a hands-on background in distributed systems, databases, cloud infrastructure, and team leadership, you ll play a pivotal role in defining how Meesho scales its backend platforms. What You Will Do Design and assign technical tasks aligning with Meesho s backend architecture guidelines. Manage a team of software engineers; mentor and conduct regular performance reviews. Monitor progress across multiple projects; conduct sprint reviews and track OKRs. Collaborate cross-functionally with product, sales, and design to deliver innovative backend solutions. Own product scalability, system performance, and engineering efficiency. Plan and report engineering deliverables with regular updates and documentation. What You Will Need Bachelor s or Master s degree in Computer Science or related field. Minimum 7+ years of backend development experience with 2+ years in engineering management. Proficient in Java or Python and multithreading programming paradigms. Strong understanding of transactional and NoSQL databases like MySQL, PostgreSQL, MongoDB, etc. Expertise in Kafka or other messaging systems. Experience managing cloud infrastructure (AWS or GCP). Bonus: Familiarity with Elasticsearch, data pipelines, or real-time data processing. Hands-on experience building large-scale, distributed backend systems. Excellent team-building and leadership skills; ability to mentor junior and senior engineers alike. About Us Meesho is India s leading social commerce platform, redefining online shopping for the next billion users. With over 1.75 million sellers and industry-first benefits like zero commission and the lowest shipping costs, we are empowering small businesses to thrive online. Our unique model serves the underserved and first-time online buyers across tier-2+ cities, making commerce affordable, inclusive, and hyperlocal. We are the first Indian horizontal e-commerce company to achieve this scale. Our Mission Democratizing internet commerce for everyone that s our mission. From helping 100 million small businesses go digital to reaching every serviceable pincode in India, we aim to make Meesho Meri Shop for every Indian. Culture & Total Rewards We foster a people-first, performance-driven culture rooted in our 11 guiding principles our Mantras. These values shape everything from recognition to feedback loops and internal growth. Our rituals like Reflections, Listen or Die, and our Internal Mobility Program bring our culture to life every day. We Offer: Market-leading compensation competitive salary, equity, and bonuses. Health & wellness MeeCare program with extensive medical coverage, mental health support, wellness events, and gym benefits. Generous leave policies including parental support, vacation, and sick leave. Learning and development access to programs, mentorship, and tools to grow your career. Relocation & flexible benefits salary advances, relocation assistance, and customizable plans. Employee recognition performance-based rewards, gratitude gifts, and a vibrant, engaging workplace. Qualification : Bachelors or Masters degree in Computer Science or related field.

SDE I iOS Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, 5% of Indian households shop with us, and we ve built systems that manage millions of daily orders with zero downtime. It sounds impossible, but it s how we operate. Speed over perfection, learning through failure, and a Founder s Mindset drive our engineering culture. We re obsessed with continuous growth, open communication, and building a product that impacts millions. Our engineers thrive in a fast-paced, collaborative, and feedback-oriented environment. If you're excited about building impactful tech while debating storylines over chai, you ll fit right in. About the Role As a Software Development Engineer I (iOS) at Meesho, you ll help build new features from scratch using Swift and SwiftUI on one of India s fastest-growing e-commerce platforms. You ll work in an agile environment, contribute to app architecture, and write robust, clean, and scalable code that impacts millions of users. What You Will Do Develop and deliver new product features in Meesho s iOS app. Ensure the performance, quality, and responsiveness of the app. Collaborate with team members to define and ship new features. Maintain code quality through architectural reviews and code reviews. What You Will Need Bachelor s degree in Engineering or related field (BE/BTech). 1+ years of professional experience in iOS development. Proficiency in Swift, Xcode, UIKit, and SwiftUI. Familiarity with Apple design guidelines and mobile UX patterns. Understanding of core iOS concepts such as memory management, multithreading, networking, and protocols. Experience with RESTful APIs and JSON parsing. Hands-on experience with Git and collaborative development. Strong debugging skills, including identifying memory leaks and performance issues. Experience in writing unit and functional tests. Ability to write clean, maintainable, and scalable code. About Us Meesho is India s leading e-commerce platform for the next billion users. We re revolutionizing how small businesses and consumers connect online by offering a zero-commission platform with the lowest logistics costs in the country. Over 1.75 million sellers grow their businesses with us, serving every serviceable pincode in India. From tech infrastructure to logistics, we re solving India-first challenges and creating products that bring affordability and access to millions. Culture & Total Rewards Meesho is driven by a high-impact, high-performance culture. We emphasize: People-first approach with focus on feedback, growth, and open communication. Daily rituals like Reflections and Listen or Die that reinforce our 11 guiding principles. Competitive compensation both cash and equity tailored to your experience and role. Robust wellness coverage through our MeeCare Program including family medical insurance, mental wellness, telehealth, gym discounts, and more. Generous leave and parental policies, relocation support, and continuous learning programs. A vibrant work environment with personalized gifts, events, and recognition initiatives. Qualification : Bachelors degree in Engineering or related field (BE/BTech).

Android Developer - I Location: Bangalore, Karnataka | Tech About the Team When 5% of Indian households shop with us, it s important to build resilient systems to manage millions of orders every day. We ve done this with zero downtime! Sounds impossible? Well, that s the kind of Engineering muscle that has helped Meesho become the e-commerce giant that it is today. We value speed over perfection, and see failures as opportunities to become better. We ve taken steps to inculcate a strong Founder s Mindset across our engineering teams, making us grow and move fast. We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. Software Development Engineer - I Android, you will be part of self-starters who thrive on teamwork and constructive feedback. We know how to party as hard as we work! If we aren t building unparalleled tech solutions, you can find us debating the plot points of our favorite books and games or even gossiping over chai. So, if a day filled with building impactful solutions with a fun team sounds appealing to you, join us. About the Role We are seeking problem solvers to join our team of Android Developers. We want candidates with experience in programming, user interfaces, and/or tools supporting applications on Android using the Android SDK. As SDE I - Android, you will gain experience in building maintainable and testable code bases, including API design and unit testing techniques. If you are interested in joining a world-class team of passionate engineers who work hard and play hard, we look forward to hearing from you. What you will do: Perform code reviews, write unit tests, and contribute to architectural planning and refactoring. Work on bug-fixing and improving application performance. Design and build new features and improvements for the Android platform. Mentor interns and support team members. Collaborate closely with QA, Engineers, Product Managers, and Designers across the company. Collaborate with cross-functional teams to define, design, and ship new features. What you will need: BE/BTech/BCA/BSc in any discipline. 1+ years experience in a relevant role. Experience having worked on two or more Android apps in the past. Familiarity with Java, Kotlin, Android SDK, and the ecosystem. Familiarity with Material Design guidelines, common mobile UX patterns, and anti-patterns. Experience with common Android libraries like Retrofit, OkHttp, Picasso, RxJava, Gson Arch-components etc. Experience with different programming paradigms, esp. functional and reactive programming. Familiarity with consuming REST APIs, and what makes them RESTful. Familiarity with Git and continuous integration. Proficiency at object-oriented programming and multi-threading. Understanding of advanced Android concepts like Custom Views, Accessibility Services, background processing APIs. Understanding of different architectural patterns (esp. MVVM) and their testability. Proficiency at debugging, including identifying memory leaks, performance bottlenecks and using tools like ADB, Proguard, etc. Ability to tell good design from bad design. Ability to write clean, maintainable code which others can work on. Apps published to Play Store are a plus. About Us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non-monetary, tangible, and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude...

Job Title: Senior R&D Scientist Downstream, Fast Trak Process Design & Validation Services Location: Bengaluru, India About the Role: We are seeking a Senior R&D Scientist Downstream to lead the technical development and execution of new or improved services aligned with our R&D strategic initiatives. This role focuses on downstream process development services and spans the full innovation cycle from defining specifications and designing solutions to validation and market launch support. You will work in close collaboration with R&D project managers and cross-functional teams to bring new bioprocess services to life. Key Responsibilities: Serve as the technical lead on innovation projects, working closely with R&D project managers and relevant departments to ensure successful project execution. Define and document technical specifications for new service and product developments based on customer and market requirements. Plan, execute, and report on technical studies, including risk assessments and experimental design, throughout various project stages. Lead and conduct verification and validation studies to ensure new services/products meet both technical and marketing requirements. Oversee lab setup and documentation in preparation for service commercialization. Ensure compliance with Environment, Health & Safety (EHS) standards and regulatory guidelines within laboratory operations. Qualifications: Bachelor s, Master s, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific discipline. Minimum of 5 years of hands-on experience leading and delivering technical projects in a scientific or bioprocessing environment. Proven ability to work independently, troubleshoot complex problems, and think creatively to develop practical solutions. Experience managing multiple projects in parallel, with strong organizational and time-management skills. Excellent communication, reporting, and presentation skills, with the ability to tailor information to both technical and non-technical stakeholders. Preferred Experience: Familiarity with aseptic laboratory techniques. Working knowledge of Good Laboratory Practice (GLP). Experience in upstream or downstream biotechnology unit operations. Qualification : Bachelors, Masters, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific discipline.

Role: Content Writer Experience Required: Minimum of 5+ years of relevant experience Location: Bangalore Notice Period: Open Immediate joiners preferred Employment Type: Full-Time About Aezion: Aezion is a leading provider of technology solutions, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. Trusted as a premier digital engineering partner in the USA, we pride ourselves on delivering exceptional value, from initial concept through development, hosting, maintenance, and ongoing support. At Aezion, we operate by the principle that "Our word is our bond," committing to exceed client expectations with integrity and dedication. Our Culture: Aezion is a mission-driven company where our Purpose Love others like Christ guides everything we do. We are rooted in values like Love, Dependability, Humility, Diversity, Speed, and Innovation. Service excellence is at the heart of our operations, and our 200+ team members work passionately to transform our customers into lifelong partners. Role Overview: We are seeking a skilled Content Writer to craft high-quality, engaging, and SEO-optimized content across various platforms. As a key member of our marketing team, you will be responsible for creating compelling content that resonates with our target audience and drives organic traffic to the website. Your work will span blogs, website content, social media posts, email campaigns, and potentially more in-depth assets such as white papers, e-books, and case studies. The ideal candidate will have the ability to simplify complex IT concepts and present them in a clear, engaging way for a business audience. Key Responsibilities: Content Creation: Develop high-quality, SEO-optimized content for blogs, websites, social media, email campaigns, and potentially more detailed assets like white papers, e-books, and case studies. Content Strategy & Planning: Maintain and manage the content calendar, ensuring timely delivery of engaging and relevant content across all platforms. SEO Optimization: Write SEO-friendly content to improve Aezion s visibility in search engines and attract more organic traffic. Complex IT Concepts Simplification: Understand complex IT services and translate them into clear, compelling, and accessible content for a business audience. Error-Free Content: Ensure all content is free from grammatical errors, properly structured, and aligns with Aezion s style guidelines. Content for Buyer s Journey: Craft content tailored to all stages of the buyer s journey, from awareness through consideration to decision-making, focusing particularly on B2B IT services. Research & Interviews: Conduct thorough research and interviews to produce in-depth, technical content that aligns with the needs of our audience. Required Skills and Experience: Writing Expertise: Exceptional ability to write clear, compelling, and grammatically correct content. Content Creation Across Formats: Proven experience in creating various types of content, including blogs, white papers, case studies, and other forms of long-form content. B2B IT Knowledge: Strong understanding of B2B IT services and the ability to write for a business audience, simplifying technical topics for broader understanding. SEO Proficiency: Expertise in creating SEO-friendly content specifically for the B2B IT sector, including keyword research, on-page SEO, and optimization techniques. Research & Interview Skills: Proficient in researching technical subjects and conducting interviews to gather insights and produce well-informed, in-depth content. Attention to Detail: A keen eye for detail in writing and editing, ensuring content is free of errors and meets the company's style and tone guidelines. Preferred Qualifications: Experience in B2B IT Industry: Prior experience writing for the IT services or technology sector is highly desirable. SEO Certifications: Certifications in SEO or content marketing (e.g., Google Analytics, SEMrush, HubSpot) would be a plus.

Job Title: Deputy Manager Location: Bengaluru Role Overview: As a Deputy Manager responsible for Data Protection and Security, you will play a pivotal role in leading and managing data protection initiatives. You will oversee a range of security tools and processes, ensuring the effective implementation of DLP, data classification, and CASB solutions across a global organization. You will coordinate with internal and external stakeholders, manage teams, and contribute to the development and execution of enterprise-wide data protection strategies. Key Responsibilities: Stakeholder Coordination: Collaborate with both internal and external stakeholders to understand client requirements, processes, and governance guidelines, ensuring effective communication and relationship management. Leadership: Manage and lead a team of professionals, fostering strong leadership skills and creating a collaborative environment for continuous improvement. Data Protection Strategy: Lead cross-functional initiatives to advance the enterprise-wide data protection strategy, including risk-based application inventory, data classification, access and encryption controls, data discovery, and monitoring. Risk Management: Identify and manage data protection risks, proposing improvements to the enterprise data protection strategy, policies, processes, and tools. DLP and Data Protection Tools: Hands-on experience in managing and implementing Data Loss Prevention (DLP) solutions (e.g., Forcepoint), data classification tools (Microsoft AIP, TITUS, Klassify), and CASB solutions (Netskope) for 6000+ end users globally. Data Inventory & Reporting: Oversee the management and administration of data inventory tools, providing operational reports to management teams on the status and effectiveness of data protection measures. Policy Development & Implementation: Spearhead the design, implementation, and policy development for DLP platforms and CASB solutions, ensuring compliance with organizational and client-specific requirements. Endpoint Security & Intrusion Detection: Implement measures to detect and prevent intrusions using Endpoint, EDR (Endpoint Detection and Response) tools, and other security solutions. Security Program Expansion: Develop business procedures for DLP programs, recommend and implement expansions based on evolving business requirements, and ensure ongoing program improvements. Collaboration & Reporting: Collaborate with leadership to present findings, updates, and strategies for enhancing data protection initiatives. Desired Skills & Experience: Technical Expertise: Hands-on experience with DLP (Forcepoint), Data Classification tools (Microsoft AIP, TITUS, Klassify), and CASB (Netskope). Familiarity with file/email/endpoint encryption, data discovery, and data masking solutions. Experience implementing DLP and CASB standards across a large-scale global environment (6000+ users). Leadership & Management: Strong leadership skills with the ability to manage and mentor a team of professionals, ensuring project delivery and quality standards are met. Data Protection Strategy & Risk Management: In-depth knowledge of data protection strategies, risk management, and enterprise-wide data protection frameworks. Communication & Collaboration: Excellent communication skills with the ability to manage stakeholder relationships and work across multiple teams, ensuring alignment on data protection goals. Process & Policy Development: Experience in developing, fine-tuning, and implementing DLP policies, as well as working on continuous improvements in data protection practices. Security Tools & Practices: Hands-on experience with tools like Endpoint Detection and Response (EDR), DLP solutions, and CASB, with a focus on security program implementation and risk mitigation. Qualifications: Education: Bachelor's degree or equivalent in IT, Cybersecurity, or related fields. Experience: 5+ years of relevant experience in data protection, DLP implementation, and team management in a complex global environment. Certifications: Relevant certifications (e.g., CISSP, CISM, CISA, or equivalent) would be an advantage. Why Join Us: In this role, you will have the opportunity to shape and drive critical data protection initiatives across a large global organization. You will lead the implementation of cutting-edge solutions and be an integral part of a dynamic team focused on securing enterprise data and improving security frameworks. This role offers the chance to make a significant impact on the company s data security posture while also growing and mentoring a team of cybersecurity professionals. Qualification : Bachelor's degree or equivalent in IT, Cybersecurity, or related fields.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.