Loan Center Jobs in Chennai

Position: Sales Representative Business & Personal Loans Experience: 2+ Years Type: Full-time Location: Chennai About the Role We are looking for driven and proactive Sales Representatives to join our on-ground team in Chennai. In this role, you will be responsible for identifying potential customers and closing sales for a range of loan products, including business loans, mortgages, housing, and personal loans. If you're passionate about financial services and excel in a fast-paced, target-driven environment, we d love to meet you. Key Responsibilities Actively generate leads and engage potential clients through field sales for business, housing, mortgage, and personal loans. Understand each client's financial needs and recommend appropriate loan products. Guide clients through the complete loan application process, ensuring a smooth experience. Build and nurture strong, long-term relationships with clients to drive referrals and repeat business. Consistently meet or exceed sales targets by closing high-quality leads. Coordinate with the credit and operations teams to ensure efficient loan processing and approvals. Maintain detailed and accurate records of client interactions, leads, and sales activity. Monitor industry trends and competitor offerings to identify opportunities and stay competitive. Basic Qualifications 2+ years of proven experience in field sales, preferably in financial services, NBFCs, or DSAs. Excellent communication, negotiation, and relationship-building skills. Strong understanding of loan products and the ability to explain financial solutions to clients. Self-driven and goal-oriented, with the ability to work independently in a fast-paced environment. Basic understanding of financial documents and business models. Familiarity with CRM tools and digital sales platforms. Preferred Qualifications Previous experience selling business, personal, housing, or mortgage loans. Background in NBFCs, DSAs, or fintech companies offering financial products.

Job Title: Center Manager / Branch Manager Experience Required: 5 7 Years Location: Chennai Job Summary: We are seeking an experienced and proactive Center Manager / Branch Manager to lead and manage the daily operations of our training center. The ideal candidate will be accountable for meeting business objectives, ensuring high service standards, and maintaining smooth coordination among various internal teams. This role requires strong leadership, sales, and administrative capabilities. Key Responsibilities: Drive business performance to meet sales targets and operational objectives. Oversee and manage daily center operations, including front desk activities and task scheduling. Collaborate effectively with internal teams including SEO, sales, training, and placement departments. Monitor and ensure that trainers and placement teams follow standardized best practices. Coordinate and resolve student-related issues by liaising with the appropriate departments. Ensure high standards of student service and satisfaction at all times. Maintain accurate accounting records and oversee timely collection and deposit of student payments. Manage requests related to facility maintenance, repairs, and other operational issues. Uphold the organization's values and contribute actively toward achieving business goals. Required Skills & Qualifications: Proven experience (5 7 years) in sales, operations, and customer service, preferably in an educational or training environment. Strong communication skills in Tamil, English, and at least one additional regional language (Hindi, Malayalam, Kannada, or Telugu). Proficiency in MS Excel and MS Office. Excellent counseling, negotiation, and people management skills. Ability to guide the center to meet or exceed monthly performance targets. Willingness to learn continuously and adapt to new processes. Team-oriented mindset with leadership capabilities. Flexibility to work from alternate locations as needed.

Job Title: Chief Manager Credit Department: Credit Location: Chennai Job Type: Full-Time | Permanent Reporting To: Associate Vice President Credit Job Purpose: The Chief Manager Credit will be responsible for developing, implementing, and overseeing credit policies for the Consumer Durable Loans portfolio. This role requires deep expertise in retail lending risk management, scorecard development, and digital credit decisioning, with a strong understanding of consumer behavior and the dynamics of consumer finance within banks or NBFCs. Key Responsibilities: Policy Development & Risk Management Design and manage credit policies for Consumer Durable Loans across multiple geographies and product lines. Develop rule-based and scorecard-driven underwriting frameworks aligned with market trends and risk appetite. Continuously monitor portfolio performance, delinquencies, and credit costs to ensure portfolio health and suggest timely policy changes. Business Alignment & Collaboration Work closely with OEMs, retailers, and sales finance teams to align credit strategies with business goals. Collaborate with product, technology, and analytics teams to deploy policies effectively across both digital and assisted lending journeys. Provide credit risk inputs for new product launches, business partnerships, and channel strategies. Data-Driven Credit Strategy Leverage bureau data, customer analytics, and alternative data sources to refine credit segmentation and enhance decision accuracy. Drive innovation in credit decisioning through use of digital tools, scorecards, and partner integrations. Governance & Compliance Ensure adherence to internal credit standards, regulatory norms, and audit requirements. Conduct regular reviews of credit policies to ensure relevance and effectiveness. Qualifications & Experience: Educational Qualification: Postgraduate or MBA (Finance preferred). Experience: Minimum 8 years in credit policy, with significant exposure to Consumer Durable Loans in a Bank or NBFC. Key Functional Competencies: Strong understanding of EMI schemes, zero-cost financing, and manufacturer subvention models. Experience working with fintech partners, embedded finance platforms, and POS financing networks. Skilled in credit policy formulation, risk modeling, and scorecard development. Proficient in working with credit bureau data, partner APIs, and digital credit tools. Key Behavioral Competencies: Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Proven track record of effective cross-functional collaboration. Technical proficiency in Excel, SQL, and analytics tools such as SAS or Python is preferred. This is a high-impact leadership opportunity in the evolving consumer lending space, where you'll shape credit strategy and risk frameworks at scale, working alongside dynamic teams and partners in a fast-growing environment. Qualification : Postgraduate or MBA (Finance preferred)

Job Title: Customer Service Executive Function: Customer Experience Experience: 2-3 years in Customer Service Education: Graduate: Any discipline Postgraduate: MBA, PGDM (preferred) Job Purpose: As a Customer Service Executive, you will be responsible for delivering exceptional customer service, enhancing customer experience, and acting as a brand ambassador for the company. Your role involves resolving customer queries, improving service quality, and ensuring customer satisfaction, loyalty, and retention. Roles & Responsibilities: Customer Support & Query Resolution: Provide timely and effective resolutions to customer queries and complaints. Take ownership of customer issues and follow through to resolution. Maintain accurate records of customer interactions and service actions. Service Quality & Process Improvement: Develop and implement service policies, procedures, and standards. Analyze MIS reports to enhance productivity and efficiency. Stay updated with industry best practices to improve customer experience. Customer Engagement & Brand Advocacy: Actively monitor and engage with customers on Twitter, Facebook, and other social platforms. Participate in social media discussions, blogs, and online communities. Improve the company s brand image by effectively handling complaints and grievances. Team Development & Resource Management: Mentor and develop customer service team members. Foster an environment of encouragement and empowerment to drive performance. Ensure adherence to budget and resource utilization for achieving qualitative and quantitative targets. Stakeholder & Cross-Functional Collaboration: Liaise with internal departments to ensure quick resolution of customer issues. Identify business opportunities by analyzing customer feedback. Work towards reducing resolution time through effective close-looping. Key Competencies: Strong understanding of customer service principles and best practices. Excellent communication, problem-solving, and interpersonal skills. Ability to handle social media interactions and brand reputation management. Data-driven approach to service quality enhancement and process optimization. Experience in mentoring teams and managing customer service operations. Be part of a customer-centric organization focused on service excellence. Gain hands-on experience in customer engagement, service strategy, and brand advocacy. Work in a dynamic and collaborative environment with growth opportunities. If you are passionate about customer service and eager to make a difference, we would love to hear from you! Qualification :

Job Title: New Associate Commercial Real Estate Accounting Reports Skill Requirement: Commercial Banking Commercial Real Estate Accounting Reports Qualifications: Any Graduation Experience: 0 to 1 year About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security solutions. With unmatched experience across 40+ industries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services, powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our team of 699,000 professionals drives innovation and human ingenuity to serve clients in over 120 countries. We embrace change to create value and success for clients, employees, shareholders, partners, and communities. Visit us at www.accenture.com. Job Overview As a New Associate in the Commercial Real Estate Accounting Reports team, you will support clients in addressing quality and productivity challenges, keeping up with customer expectations, and ensuring business sustainability. Our Corporate & Wholesale Banking team facilitates trade finance transactions while ensuring regulatory compliance and risk mitigation. This includes servicing mortgage banks and financial institutions by handling: Interest, principal, and escrow payments Monthly payment statements and collections Record-keeping of payments and balances Managing tax and insurance payments, including escrow and impound funds Fund remittance to note holders and delinquency follow-ups Key Responsibilities Analyze and resolve lower-complexity problems within the assigned scope Collaborate with peers within Accenture and provide updates to supervisors Limited exposure to clients and Accenture management Receive moderate instructions for daily tasks and detailed guidance for new assignments Contribute as an individual team member with a focused area of work Work may require rotational shifts Required Skills & Qualifications Flexibility to work in US shifts Preferably commercial banking experience Strong communication skills Relevant work experience in commercial banking operations Build your career in commercial real estate accounting Work with a dynamic and global organization Gain valuable experience in corporate & wholesale banking If you are looking to grow your career with a world-leading company, this is the opportunity for you! Qualification : Any Graduate

Job Title: Senior Analyst BFS (Mortgage Underwriting) Job Summary We are seeking a Senior Analyst BFS to support our Mortgage Underwriting process. This role involves analyzing loan parameters and borrower details, including income, credit, and assets, to determine loan eligibility. The candidate will be responsible for rendering credit decisions based on established criteria while ensuring compliance with Fair Lending and regulatory requirements. Key Responsibilities Mortgage Underwriting Support: Analyze borrower details, income, creditworthiness, and assets. Conduct income verification and employment validation. Perform credit history reviews, including bankruptcy, fraud alerts, foreclosures, and delinquencies. Evaluate collateral value and property specifications against loan terms and regulatory requirements. Decision-Making & Risk Assessment: Assess credit applications and determine borrower risk levels. Ensure compliance with Fair Lending and other regulatory guidelines. Apply prudent underwriting judgment based on industry best practices. Process & Compliance Management: Participate in planning and forecasting exercises with onshore and business associates. Prepare and analyze financial reports on costs and allocations. Ensure SLA compliance, report progress to clients, and run governance meetings. Act as the first escalation point for service delivery issues. Implement continuous process improvements to enhance efficiency. Team & Stakeholder Management: Conduct team meetings and address people-related concerns. Review deliverables on defined parameters for quality assurance. Required Skills & Experience Core Skills: Strong reading comprehension & analytical skills. Excellent decision-making and auditing skills. Knowledge of mortgage lending regulations. Strong logical reasoning and attention to detail. Additional Requirements: Bachelor s degree or equivalent experience. 4 to 6 years of banking experience, including 3+ years in residential Mortgage Underwriting (Conventional/FHA/VA loans). Ability to multitask, meet deadlines, and handle stress effectively. Willingness to work night shifts. Apply Now to join a team where your expertise in mortgage underwriting will make a significant impact!

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Position: Quality Analyst Location: Chennai Designation: Quality Analyst Education: Any Graduate Job Description Call Auditing: Perform random audits on a specified number of calls daily to ensure compliance with quality standards. Feedback & Improvement: Provide timely, constructive feedback to agents, highlighting areas for improvement. Data Analysis: Conduct thorough data analysis to identify trends and take corrective actions to enhance process efficiency. Action Plan Development: Create and implement action plans to improve overall quality scores and team performance. Candidate Profile Experience: 1-4 years of experience in call auditing or as a Quality Analyst in a BPO/Call Center environment. Skills Excellent communication skills (multilingual skills are a plus). Strong analytical and problem-solving abilities to improve processes. Preference: Immediate joiners are highly preferred. Qualification : Any Graduate

Job Title: Customer Service Engineer Experience: 5 to 8 Years Location: Chennai Qualification: Diploma in Mechanical Engineering Age Range: 23 28 years Job Type: Full Time Job Summary We are seeking an experienced Customer Service Engineer with a strong background in Mechanical Seals or Pumps. The ideal candidate will coordinate site installations, conduct regular customer training, and perform troubleshooting to ensure optimal service delivery. Willingness to travel 15 20 days per month is essential for this role. Key Responsibilities Coordinate with customers for site installations and provide ongoing technical training. Perform major troubleshooting and problem resolution at customer sites. Conduct customer service surveys to gather feedback and improve service quality. Provide timely and efficient support to maintain customer satisfaction. Manage service operations across Chennai and nearby locations with occasional travel. Required Skills & Experience 5 to 8 years of hands-on experience as a Service Engineer in the Mechanical Seals or Pumps industry. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent customer communication and coordination abilities. Willingness to travel 15 to 20 days per month. Ability to work independently and handle customer site visits efficiently. Qualifications Diploma in Mechanical Engineering. Work with a leading provider in the mechanical seals and pumps industry. Opportunity to engage with diverse customers and enhance technical skills. Supportive work culture encouraging growth and learning. Competitive salary and benefits. Qualification : Diploma in Mechanical Engineering.

Job Title: Digital Banking Architect Location: Chennai, India Job Type: Full Time Experience: 12 18 years in digital banking and enterprise architecture, with at least 5 years in a solution architecture role in an SI environment. Job Summary: Aspire Systems is seeking a Digital Banking Architect with deep expertise in COTS solutions such as Temenos Infinity, Backbase, or Tagit, to serve as the techno-functional design authority for complex, multi-vendor digital banking transformations. This role is tailored for a system integrator environment where the architect plays a central role in stitching together vendor platforms, custom builds, middleware, and core systems to deliver a seamless and scalable banking experience. The role demands a strong blend of platform expertise, integration depth, and domain sensitivity. Required Skills & Experience: 12 18 years in BFSI IT services, with proven success in system integration-led digital transformations. Strong functional and technical understanding of Temenos Infinity, Backbase, or Tagit platforms. Deep integration experience: REST/SOAP APIs, middleware, message queues, OAuth2, OpenID Connect. Experience working across diverse deployment models on-prem, cloud, SaaS. Prior experience integrating with Temenos Transact or other core banking platforms. Strong pre-sales and client-facing skills: architecture walkthroughs, solution pitch, and estimation. Experience with agile enterprise delivery models; exposure to CI/CD, DevSecOps, and containerization (Docker/K8s). Exposure to domain components such as onboarding, origination, digital servicing, payments, and CRM. Ability to lead and mentor technical teams across multiple delivery locations. Education: Bachelor s or Master s in Computer Science, Engineering, or related fields. TOGAF, AWS/Azure Solution Architect, or SAFe certifications are a strong plus. As a leading Temenos and BFSI system integrator, Aspire delivers impactful digital transformation programs globally. Join a high-caliber team that blends platform knowledge with engineering depth and drive strategic change in modern banking experiences. Qualification : Bachelors or Masters in Computer Science, Engineering, or related fields

Role: Bank Authorizer Business Unit: Retail Banking Function/Department: Branch Banking Location: PAN India Experience: 6+ Years (Banking or Allied Business) Education: Graduate/Post-Graduate (Any Discipline) Job Purpose: The Bank Authorizer is responsible for delivering exceptional customer service and fostering long-term banking relationships. This role involves client engagement, customer service, banking operations, liability build-up, and cross-sales at the designated branch while ensuring regulatory compliance. Key Responsibilities: Customer Engagement & Business Growth: Actively engage with assigned customer portfolios to drive CASA (Current & Savings Accounts), Term Deposits (TD), Assets & Wealth cross-sell. Meet and exceed business targets as per the performance scorecard. Offer need-based product solutions that align client requirements with business offerings. Enhance product penetration per customer relationship through effective engagement. Leverage customer references to generate new business opportunities. Customer Service & Relationship Management: Foster a customer-centric approach by ensuring quick resolution of queries and complaints. Strengthen client relationships to enhance customer retention and satisfaction. Regulatory Compliance & Risk Management: Ensure full adherence to banking regulations and internal policies related to: Anti-Money Laundering (AML) Know Your Customer (KYC) Data & Information Security Assist in audit closure by addressing observations in reports. Branch Operations & Governance: Conduct internal audits and ensure adherence to regulatory guidelines. Maintain operational efficiency and support branch-level compliance. Key Performance Metrics: CASA/TD Growth and Share of Customer Wallet Cross-Sell Targets & Product Penetration Performance Scorecard Achievement Customer Satisfaction & Compliance Adherence Be part of a leading BFSI organization driving financial inclusion. Enhance your expertise in retail banking, client management, and financial operations. Work in a dynamic and customer-focused environment. If you have 6+ years of experience in banking or allied businesses, a strong understanding of customer engagement, banking operations, and compliance, we invite you to join our team! Qualification : Graduate/Post-Graduate (Any Discipline)

Job Title: Debt Manager Recoveries Function/Department: Collections Experience: 2+ years of relevant experience Education: Graduate: Any discipline Postgraduate: MBA, PGDM Job Purpose: As a Debt Manager Recoveries, you will be responsible for planning, organizing, and overseeing collections and debt recovery activities. You will manage collection agencies in your assigned territory, ensure EMI retrieval efficiency, and ensure adherence to banking and regulatory guidelines. Your role contributes to the bank s financial health by minimizing delinquencies and optimizing recovery processes. Roles & Responsibilities: Debt Collection & Recovery: Manage the collections process for assigned debts and ensure timely EMI retrieval. Regularly track portfolio performance for specific buckets and delinquency trends. Focus on non-starter cases and implement effective recovery strategies. Follow up with default customers and ensure maximum repayment compliance. Agency & Team Management: Allocate recovery targets to collection agencies or in-house teams. Monitor agency performance and ensure compliance with bank policies. Ensure adherence to legal guidelines and ethical collection practices. Risk & Legal Actions: Trace absconding defaulters and initiate the recovery process. Recommend legal actions for non-recoverable cases and coordinate with the legal team. Follow up on pending legal cases to ensure timely resolution. Reporting & Compliance: Maintain and update delinquent account history and collection records. Provide and analyze MIS reports (daily, weekly, and monthly collection performance). Ensure strict adherence to regulatory and internal collection policies. Key Competencies: Strong knowledge of collections, debt management, and recovery strategies. Experience in managing agencies and tracking portfolio delinquency. Ability to negotiate, persuade, and influence customers for timely payments. Strong analytical skills to review collection trends and performance metrics. Understanding of legal & regulatory frameworks related to debt collection. Be part of a high-impact role in the banking sector. Work in a dynamic, target-driven environment with career growth opportunities. Contribute to the financial stability and risk management of the bank. If you are a results-driven professional with expertise in collections and recovery, we would love to hear from you! Qualification : Graduate: Any discipline Postgraduate: MBA, PGDM

Position: Business Development Executive Location: Chennai Education: Any Graduate Job Roles and Responsibilities Client Relationship Building: Establish and nurture relationships with potential clients, identifying new business opportunities for both domestic and international processes. Database Management: Maintain and update a database of prospective clients, ensuring accurate contact information and lead status. Lead Generation: Make cold calls and reach out to potential clients to generate new business leads and opportunities. Proposal Support: Assist in drafting and preparing business proposals, including quotations and presentations tailored to client needs. Product Knowledge: Stay informed about all products and services offered by the company to effectively communicate value to prospective clients. Client Meetings: Coordinate and arrange meetings for senior management with potential clients to explore business opportunities. Candidate Profile Experience: Proven experience in Business Development, preferably within the BPO/Call Center industry. Skills Proficient in creating PowerPoint presentations, preparing business modules, and tailoring quotations. Excellent written and verbal communication skills, with the ability to effectively interact with clients. Strong negotiation skills with a keen ability to close deals. Attributes Ability to work under pressure and meet targets in a fast-paced environment. Strong interpersonal skills and a proactive approach to building relationships. Qualification : Any Graduate

Appraisal Partner Location: Chennai Experience: 0 5 years (1 3 years preferred in Gold Loan Appraising) Employment Type: Full-Time Eligibility: Male candidates with a bike and a valid driving license About the Role We are looking for a reliable and motivated Appraisal Partner to join our team in Chennai. The ideal candidate will have prior experience in gold loan appraisal, particularly within NBFCs or the banking sector, and will be responsible for customer outreach, accurate appraisal of gold, and seamless loan processing. Key Responsibilities Visit assigned customer locations and convert leads into successful gold loan customers. Educate and convince customers about Oro s gold loan products and services. Accurately appraise gold ornaments using touchstone, acid, and saltwater testing methods. Verify and document customer KYC as per company and regulatory standards. Demonstrate mobile app functionalities and assist customers with onboarding, as needed. Build strong, long-term relationships with customers to encourage repeat business. Ensure secure handling and submission of gold pouches and loan documents at storage facilities. Requirements 1 3 years of experience in gold loan appraisal, preferably in NBFC or banking sectors. Good communication and customer service skills. Proficient in gold testing/appraisal techniques. Must own a bike and possess a valid driving license. Familiarity with mobile applications and basic digital tools. Nice to Have Knowledge of gold loan industry practices and compliance norms. Prior experience in a customer-facing field role. If you're passionate about delivering value to customers and have the skills to ensure accurate gold appraisal, we'd love to have you on the Oro team!

CRM Executive Location: Chennai Position Summary We are looking for a proactive CRM Executive to manage customer relationships throughout the post-sales process. This role involves maintaining effective communication with clients, coordinating with internal departments, and ensuring timely documentation, updates, and handovers. The ideal candidate will be customer-focused, organized, and experienced in using CRM or ERP systems to drive customer satisfaction and retention. Key Responsibilities Coordinate all post-sale documentation, including booking forms, KYC collection, and cost sheet confirmations. Conduct customer welcome calls/emails and share receipts, project documents, and key updates. Maintain and update CRM/ERP systems for lead management, project tracking, and payment schedules. Collaborate with the legal team and customers to prepare and process agreements. Assist customers in home loan processing by coordinating with banks and preparing necessary documentation. Generate demand letters based on construction milestones and follow up for stage-wise payments. Handle customer complaints and queries with professionalism, ensuring timely acknowledgment and resolution. Organize joint inspections, manage snag point resolutions, and facilitate final payment collection. Lead the final handover process, ensuring all documentation is complete and communication is clear. Qualifications Bachelor's degree in Business Administration, Sales, or a related field. Strong time management and organizational skills. Basic understanding of project management processes. Candidate Profile Familiarity with sales and negotiation techniques. Hands-on experience with CRM/ERP systems. Effective negotiation and communication skills. Ability to thrive in a high-pressure, deadline-driven environment. Strong relationship-building skills both with clients and internal teams. Decisive, efficient, and quality-focused. High standards of integrity and professionalism. A collaborative team player capable of working across multiple departments. Qualification : Bachelor's degree in Business Administration, Sales, or a related field

Job Title: Branch Manager Gold Loan Department: Sales Location: Chennai Job Type: Full-Time | Permanent Reporting To: Business Manager Gold Loan Job Purpose: As the Branch Manager Gold Loan at TVS Credit, you will be responsible for overseeing the end-to-end operations and business performance of your branch. This role focuses on driving gold loan disbursements, managing branch operations, leading the team, ensuring compliance, and delivering exceptional customer service. Your leadership will directly impact profitability, asset quality, and customer retention. Key Responsibilities: Branch Operations & Business Growth: Manage the gold loan portfolio for the branch and ensure sustained business growth. Lead all operational aspects including loan disbursements, cash management, gold vault handling, customer onboarding, and compliance with internal policies. Drive local marketing activities and outreach programs to increase brand visibility and customer acquisition. Team Leadership & Development: Lead, coach, and mentor branch staff to maintain a high-performance culture. Conduct periodic training and skill-building sessions to ensure the team is up-to-date with policies, processes, and customer handling practices. Performance Monitoring & Reporting: Analyze branch performance data and prepare regular reports on business KPIs, including disbursement targets, collections, and operational metrics. Leverage insights for decision-making and strategic improvements in the branch s gold loan portfolio. Customer Engagement & Retention: Ensure high standards of customer service and relationship management to drive loyalty. Act as a trusted advisor to clients throughout their gold loan lifecycle, resolving issues efficiently. Credit Quality & Collections: Maintain gold loan portfolio quality through proactive customer follow-up and timely collections. Monitor and control Non-Performing Assets (NPAs) and ensure adherence to internal risk thresholds. Valuation & Compliance: Oversee accurate valuation of pledged gold using standard techniques (e.g., scratch test, acid test, flexibility test). Ensure secure storage of gold and cash within the branch, following vault protocols and audit guidelines. Comply with all internal audit, risk, and regulatory standards during day-to-day operations. Risk Management & Security: Monitor opening and closing protocols for branch operations to maintain compliance and security standards. Ensure safety of gold and financial assets through rigorous branch-level checks and controls. Qualifications & Experience: Education: Bachelor s or Postgraduate Degree (MBA in Finance preferred) Experience: Minimum 6 years in Gold Loan operations, preferably in NBFCs or Banks Key Functional Competencies: Deep understanding of gold loan valuation, pricing, and schemes. Experience in branch-level P&L management. Familiar with loan origination systems (LOS), LMS, and CRM platforms. Strong knowledge of risk management, audit, and compliance processes. Behavioral Competencies: Leadership: Ability to manage and motivate a team effectively. Analytical Thinking: Data-driven decision-making. Customer Orientation: Strong service mindset. Communication: Excellent interpersonal and verbal skills. This is an opportunity to lead one of the most critical and fast-growing business verticals in TVS Credit. You ll work in a performance-driven culture, take ownership of a branch, and directly contribute to the company s growth while empowering local communities through gold-backed financing. Qualification : Bachelors or Postgraduate Degree (MBA in Finance preferred)

Senior Data Scientist AI/ML Location: Chennai About the Team Join the ZF Center of Excellence (COE) team, where we translate complex AI, Machine Learning (ML), Deep Learning (DL), and Reinforcement Learning (RL) concepts into impactful solutions. Our team communicates cutting-edge research insights to both technical and non-technical audiences, including presentations at conferences and publications in academic journals. What to Expect in this Role Conduct advanced research to develop innovative AI/ML methodologies, with a focus on DL and RL techniques. Design and execute experiments to validate new approaches and benchmark machine learning algorithms. Analyze complex datasets to discover hidden patterns that drive AI innovation. Stay current with the latest advancements in algorithms, tools, and theoretical frameworks, exploring areas such as model interpretability and efficient deep learning training. Prototype and evaluate advanced models like CNNs, RNNs, and other deep learning architectures. Develop foundational algorithms and frameworks applicable across diverse machine learning challenges. Focus on enhancing model efficiency, reducing bias, and improving explainability. Document research methods, experiments, and theoretical contributions to facilitate knowledge sharing. Shape the team s long-term research vision and strategic goals. Candidate Profile Master s degree in Mathematics, Computer Science, or related fields; PhD is a strong plus. 8+ years of research and development experience with deep knowledge of data structures and algorithms. 5+ years experience deploying ML models in production environments. Proficient with ML frameworks such as TensorFlow, PyTorch, or scikit-learn. Experience with distributed computing and large-scale data processing systems. Strong communication and teamwork skills. Experience contributing to invention disclosures and intellectual property processes. Proven publication record in leading machine learning conferences or journals. Innovative Environment: Work at the forefront of technology with a culture that fosters creativity and continuous growth. Diverse & Inclusive Culture: Thrive in an environment that values diversity, equity, and mutual respect. Career Development: Benefit from extensive training, clear advancement paths, and global project opportunities. Global Presence: Collaborate with international teams and contribute to world-class driveline and chassis technologies. Sustainability Commitment: Play a role in eco-friendly initiatives and reducing environmental impact. Employee Well-being: Enjoy health and wellness programs, flexible work options, and a supportive work-life balance. Join Us Take your AI/ML expertise to the next level with ZF. Apply now for the Senior Data Scientist AI/ML role and contribute to shaping the future of mobility! Our Commitment to Diversity, Equity & Inclusion (DEI) At ZF, we are dedicated to building a culture of inclusion where diversity is celebrated. We work to remove barriers so every employee can thrive and contribute to our shared legacy of innovation and excellence. Qualification : Masters degree in Mathematics, Computer Science, or related fields; PhD is a strong plus

Job Title: Senior Functional Consultant I Location: Chennai, India Experience: 4+ years Qualification: Bachelor s Degree and Master s Degree (preferred) Job Summary: The Senior Functional Consultant will be responsible for end-to-end solution design, configuration, testing, deployment, training, and support of HR & Payroll products. The role requires excellent communication skills to engage with internal teams, customers, and stakeholders. The candidate should have strong domain knowledge in HR & Payroll, experience with multiple modules, and the ability to manage project deliverables under tight deadlines, including willingness to support ANZ time zones. Key Responsibilities: Design & Documentation: Conduct solution design workshops; prepare design documentation such as Solution Design Document (SDD), Process Flow Sheets (PFS), and integration documents. Collaborate with Center of Excellence (COE), Product, and Product Backlog (PB) teams for customer requirements. Conduct solution playback sessions. Provide knowledge transfer (KT) to Operations teams to prepare process books. Configuration & Engineering: Configure the product based on finalized design documents. Test configurations and customizations thoroughly. Deploy and package configured solutions/customizations/data for migration to subsequent environments. Training: Conduct user training sessions using standard or customized training materials aligned with the solution. Testing & UAT Support: Assist customers in developing test cases and data. Triage and resolve issues raised during testing. Coordinate with COE/Product/PB teams for new requirements. Prepare updated solutions and data for deployment to next environments. Parallel Run & Go-Live Support: Provide KT to Operations teams for parallel run initiation. Assist customers with parallel run strategies. Address issues raised by customers and Operations teams. Collaborate on production cut-over plans with Project Managers. Update SDD documents during Go-Live and Hypercare. Provide BAU support during Hypercare phase. Transition: Prepare transition checklists. Deliver KT sessions to Support teams. Product & Domain Expertise: Experience with HR & Payroll products with at least 3-4 full lifecycle implementations. Strong knowledge of at least 3 modules apart from Payroll (e.g., Core HR, Employee Information, Leave, Time Management, Compensation Planning, Expense). Good understanding of AU & NZ statutory requirements (at least one region). Preferably experience with Workday (WD), SuccessFactors (SF), and Oracle integrations. Basic understanding of integration systems and architecture. Demonstrated domain knowledge of HR and Payroll processes. Implementation & Methodology: Document test cases for configured solutions and customizations; support system and user acceptance testing to ensure quality. Independently conduct requirement gathering sessions, solution demos, and data migration activities. Ensure adherence to RAMCO MAGNA Enterprise Methodology. Assist project/program managers in drafting Entry, Exit, and Acceptance Criteria. Coordinate with product teams on bug tracking, feature requests, and roadmap items. Ensure timely submission of deliverables following governance processes. Provide knowledge transfers and handovers to support teams. Adhere strictly to Statement of Work (SOW), contractual, and management commitments. Mentor and guide junior consultants on product knowledge and processes. Other Requirements: Strong verbal and written communication skills to represent product and solutions to internal and external stakeholders. Ability to work under pressure and meet strict timelines. Willingness to work extended hours / support ANZ time zone as required. Qualification : Bachelors Degree and Masters Degree (preferred)

Job Title: Android Developer Location: Chennai Job Type: Full Time Job Description Strong knowledge of Android SDK, various Android versions, and handling different screen sizes. Familiarity with RESTful APIs to connect Android applications to back-end services. Strong understanding of Android UI design principles, patterns, and best practices. Experience with offline storage, threading, and performance tuning. Ability to design applications centered around natural user interfaces, such as touch. Familiarity with additional sensors like accelerometers. Knowledge of the open-source Android ecosystem and available libraries for common tasks. Ability to comprehend business requirements and translate them into technical specifications. Familiarity with cloud messaging APIs and push notifications. Strong skills in benchmarking and app optimization. Understanding of Google s Android design principles and interface guidelines. Proficient with code versioning tools. Familiarity with continuous integration practices.

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.