Logo Redrawing Jobs in Ahmedabad

Redraw Artist Roles and Responsibilities: Artwork Redraw: Redraw and recreate artwork from various sources (e.g., sketches, images, digital files) using industry-standard design software, ensuring high-quality, accurate results. Maintain Fidelity to Originals: Ensure redrawn artwork closely aligns with the original designs while meeting specific technical specifications and requirements. Collaboration: Work closely with designers and production teams to understand project requirements and deliver artwork within specified timelines. Attention to Detail: Maintain a keen eye for detail and consistency across all redrawn artwork, adhering to brand guidelines and ensuring quality standards are met. Troubleshooting and Technical Support: Address and resolve any technical issues related to artwork redraws, such as file formats, resolution concerns, or other technical requirements. Job Requirements: Experience: Proven experience as a Redraw Artist or in a similar role, with a strong portfolio demonstrating redrawn artwork in a variety of styles and mediums. Software Proficiency: Expertise in industry-standard design software, including Adobe Illustrator, Photoshop, and/or CorelDRAW. Digital Art Principles: Solid understanding of digital artwork principles, including color theory, composition, and typography. Efficiency and Accuracy: Ability to work efficiently under tight deadlines while maintaining high accuracy and attention to detail. Collaboration and Communication: Strong communication skills with the ability to collaborate effectively with cross-functional teams. Education: A Bachelor s degree in Graphic Design, Fine Arts, or a related field is preferred. Qualification : A Bachelors degree in Graphic Design, Fine Arts, or a related field is preferred.

Position Title: Graphic Designer Location: Ahmedabad Experience: Minimum 1 Year Role Overview We are seeking a creative and detail-oriented Graphic Designer to join our team in Ahmedabad. The ideal candidate will bring fresh ideas, a strong visual aesthetic, and the technical skills to turn concepts into engaging visuals across digital and print media. This role requires a blend of creativity, technical proficiency, and time management to support branding, marketing, UI design, and internal communication needs. Key Responsibilities Create visually compelling designs for digital and print platforms including social media, websites, mobile apps, presentations, brochures, and advertisements. Use tools like Adobe Illustrator, Photoshop, InDesign, Dreamweaver, and CorelDraw to produce high-quality graphics. Translate content team input into impactful visual representations, ensuring clarity and engagement. Organize content and visuals within digital interfaces to enhance user navigation and task completion. Collaborate with cross-functional teams (marketing, UI/UX, development) to align designs with project goals. Develop a wide range of visual materials including icons, infographics, motion graphics, and interactive content. Manage full design lifecycle from requirement gathering, conceptualization, prototyping, and final execution. Conduct UI visual design testing and debugging across multiple platforms and devices. Stay current with design trends, tools, and best practices. Required Skills Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Dreamweaver), CorelDraw. Strong foundation in UI/UX design principles, visual storytelling, and layout aesthetics. Excellent time management, communication, and problem-solving skills. Attention to detail and ability to manage multiple projects simultaneously. Familiarity with photography and photo-editing techniques. Passion for continuous learning and professional development in design and technology. Preferred Qualifications Bachelor s degree in Graphic Design, Visual Communication, Fine Arts, or a related field (preferred but not mandatory). Hands-on experience with responsive design and an understanding of web and mobile interface trends. Basic knowledge of HTML/CSS is a plus. This is a great opportunity to be part of a creative and collaborative team where your designs will directly influence user engagement and brand perception. If you're passionate about visual storytelling and eager to grow your design career, we d love to hear from you. Qualification : Bachelors degree in Graphic Design, Visual Communication, Fine Arts, or a related field (preferred but not mandatory).

Graphic Designer Roles and Responsibilities: Design Creation: Lead the development of visually striking designs that align with brand objectives, ensuring high-quality, impactful results. Project Management: Manage multiple design projects simultaneously, ensuring timely delivery without compromising quality. Cross-functional Collaboration: Collaborate closely with cross-functional teams (marketing, product, etc.) to fully understand project requirements and execute designs that meet objectives. Brand Consistency: Maintain brand consistency across all design assets, ensuring alignment with the company s visual identity and standards. Creative Ideation: Contribute fresh, innovative ideas during brainstorming sessions, pushing creative boundaries to produce unique designs. Quality Assurance: Conduct thorough quality checks on design deliverables to ensure accuracy, consistency, and adherence to brand guidelines. Job Requirements: Shift Availability: Willingness to work UK shift (2 PM - 10 PM) to accommodate project timelines. Experience: 2-3 years of proven graphic design experience, with a strong portfolio showcasing creative design work. Technical Proficiency: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design tools. Creative & Strategic Thinking: Strong creative thinking, with the ability to develop designs that are both visually appealing and strategically aligned with business goals. Communication Skills: Excellent verbal and written communication skills for effective collaboration with stakeholders and team members. Time Management: Proven ability to manage time effectively, ensuring project deadlines are met while maintaining design quality. Team Collaboration: Experience working in a fast-paced, collaborative environment, adjusting quickly to changing project priorities and timelines. Adaptability: Ability to adapt to changing design requirements and project demands, remaining flexible to shifting business needs.

Job Description As we expand, we re looking for motivated & talented interns to join our design team and contribute to high-impact projects. As a Graphic Designer Intern, you will support the design team in conceptualizing and creating visually engaging graphics across multiple channels for building and maintaining design and creating new design. Roles and Responsibilities Assist in Visual Development: Work with the team to develop design concepts for campaigns, promotional materials, and more. Digital Design: Create digital assets such as social media graphics, website banners, posters, email templates, and infographics. Brand Consistency: Ensure that all designs align with our brand guidelines and convey the company s identity and values. Photo Editing & Retouching: Edit and enhance photos for campaigns and product displays. UI/UX Basics: Collaborate on simple website design updates, assisting in layout design and user experience improvements. Feedback and Revision: Respond to design feedback from the team and clients, making necessary adjustments while meeting deadlines. Collaboration: Work closely with the team to ensure cohesive designs across all media. Qualification and Requirement Understanding of typography, color theory, layout, and visual hierarchy. Strong attention to detail and a keen eye for aesthetics. Familiarity with design trends and emerging technologies in graphic design. Skills Required Strong knowledge of design software such as Adobe Photoshop, Illustrator, CorelDraw and InDesign Adobe PS Adobe Illustrator Figma Education Required Currently pursuing or recently completed a degree in BE/ME, B.tech/M.tech, BCA/MCA, Graphic Design or a related field. Who can apply Fresher Qualification : Currently pursuing or recently completed a degree in BE/ME, B.tech/M.tech, BCA/MCA, Graphic Design or a related field.

Employment type: Full time Education: Bachelor s degree in graphic design, visual communication, fine arts, or a related field is typically required Experience: 1-3 Years Job Location: Ahmedabad Responsibilities: Develop creative and visually appealing designs for various media platforms Create graphics that align with brand guidelines and project requirements Develop a strong understanding of target audiences and create designs that resonate with them Create designs that are optimized for digital and print media Work closely with the creative team to ensure all projects are delivered on time and meet project goals Collaborate with internal stakeholders and clients to gather requirements and deliver designs that meet their needs Stay up-to-date with the latest design trends, software, and tools to ensure the team is utilizing the latest technology and best practices Required Skills: Strong portfolio of illustrations or other graphics A degree in Design, Fine Arts, or related field is a plus Excellent communication skills, including the ability to present ideas and receive feedback Ability to work methodically and meet deadlines Hands-on familiarity with design software such as Photoshop, Illustrator, Figma (or Adobe XD), and other tools are addons Ability to perform tasks and solve problems creatively Experience in creating engaging and on-brand graphics for a variety of media is a plus

Experience: Min 3 Year Working Days: 5 days a week Qualification: Any Graduation Role and Responsibilities: Minimum 3 years of experience in Graphic Design and Video Editing. Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects). Strong skills in graphic design software (e.g., Adobe Photoshop, Illustrator, InDesign). Ability to work independently as well as collaboratively in a team environment. Strong organizational and time-management skills. Creative flair and a strong attention to detail. Excellent communication skills.

Job Title: Graphics & Web Designer Location: Ahmedabad and Saurashtra Position: Immediate Joiner (Multiple Openings) Job Description: We are looking for Graphics & Web Designers with a creative edge and a keen eye for detail to join our team at TECHMICRA IT SOLUTIONS. The ideal candidate will be proficient in both web design and graphic design and will have hands-on experience in creating visually stunning and responsive designs. As part of our team, you will work on web and mobile app designs, posters, infographics, and other media that help promote our client's brand. Key Responsibilities: Design and create responsive web and mobile layouts ensuring optimal user experience. Create attractive graphics and designs, including posters, infographics, and print media. Expertly use design tools like Adobe Photoshop, Illustrator, CorelDraw, Dreamweaver, etc. Collaborate with the development team to create a seamless integration of design and functionality. Work on UI/UX design to enhance the visual appeal and usability of websites and mobile apps. Stay up-to-date with design trends and technologies to ensure the highest standards of design. Handle multiple design projects simultaneously, ensuring high-quality results in a timely manner. Communicate effectively with clients and internal teams to understand design requirements and expectations. Provide creative direction to the design team as needed and mentor junior designers. Travel to client locations for design discussions, presentations, and project deliveries. Desired Skills: Strong experience in web design and graphic design. Expertise in creating responsive designs using CSS, Bootstrap, and other frameworks. Proficient in design tools like Adobe Photoshop, Illustrator, CorelDraw, Dreamweaver, and other industry-standard tools. Ability to create posters, infographics, and other print media. Excellent communication skills (ability to communicate in Gujarati, Hindi, and English is a plus). Positive attitude, customer-oriented, with excellent multitasking and organizational skills. Ability to work independently and as part of a team. Willingness to travel to client locations for design discussions and project deliveries. What We Offer: Competitive salary based on industry standards. Opportunity to work with a talented and creative team. Growth potential within the company and exposure to a variety of projects. A positive, energetic work environment where you can make a real impact. Travel opportunities to meet with clients and work on diverse projects. If you are passionate about graphic and web design, have a creative mindset, and want to be a part of an innovative team, apply now to join TECHMICRA IT SOLUTIONS!

Job Title: AWS DevOps Engineer Experience Required: 1-3 Years Job Location: Ahmedabad/Pune Educational Qualifications: UG: BE/BTech (CE, IT, EC, EEE) PG: MCA/MSC IT Job Description: We are looking for a talented AWS DevOps Engineer to join our dynamic team. The ideal candidate will play a crucial role in designing, developing, and deploying robust applications using AWS cloud technologies. You will work closely with the development and operations teams to ensure seamless integration, automation, and efficient cloud infrastructure management. Key Responsibilities: AWS Expertise: Hands-on experience with a wide range of AWS services including IAM, VPC, EC2, RDS, CloudFront, ECR, ECS, EKS, Lambda, CodeBuild, CodeCommit, CloudTrail, and CloudWatch. Serverless & Microservices: Proficiency in building and deploying serverless applications and microservice architectures. Infrastructure as Code: Experience with CloudFormation and Terraform, creating reusable, module-based code for resource provisioning. CI/CD Pipelines: Design, implement, and manage Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools such as Jenkins, GitHub Actions, and other build management tools. Build Management: Proficiency in creating build artifacts using tools like Maven, Gradle, npm, etc. Cloud Infrastructure Management: Hands-on experience managing cloud-based infrastructure (AWS), ensuring scalability and security. Containerization & Orchestration: Expertise in Docker and container orchestration tools like AWS ECS, EKS, and Kubernetes. Monitoring & Analytics: Monitor platform capacity and health, providing analytics and forecasts for resource scaling. Version Control: Solid experience with Git and GitHub for version control. Automation & Scripting: Ability to automate tasks using scripting languages like Bash or Python. Troubleshooting & Logging: Proficient in logging, troubleshooting, and optimizing deployment pipelines for efficient operations. Key Requirements: Proven experience as a DevOps Engineer with a focus on AWS cloud technologies. Strong expertise in designing and implementing CI/CD pipelines to streamline development and deployment processes. In-depth knowledge of AWS security best practices and ability to implement them in the AWS environment. Strong problem-solving skills, with the ability to diagnose and troubleshoot issues in complex, distributed systems. Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams. Hands-on experience with logging and troubleshooting deployment pipelines. Nice to Have: AWS Certifications such as AWS Certified Solutions Architect Associate, AWS Certified Developer Associate, or AWS Certified Cloud Practitioner. Understanding of AI/ML concepts. Familiarity with logging and monitoring tools like ELK Stack and Grafana. Experience with SonarQube for continuous code quality inspection.

Job purpose: Deliver a solution with innovation and great piece of engineering. Ensure quality execution in the delivery of a product/solution to drive satisfaction, loyalty, and the implacable Consumer Experience. What you are? Develop software solutions by reviewing requirements analysis and information needs with Business Information System managers and Business Analysts Design solutions using software development fundamentals and processes, debug, test, and deploy software solutions Architect, design, develop, implement and provide maintenance within SharePoint and Office 365 applications Migrate content into SharePoint Online sites with migration tools or manual procedures Perform testing of SharePoint Online sites or components as developed by the development team Technical Document Writing, user guides, and training material development for various aspects of the SharePoint administration Participate in integration and migration (write scripts) of content from various platforms into SharePoint Responsible for customizing and developing SharePoint components, including but not limited to, Web Parts, Discussion Boards, User Interface Design, Forms, and Lists Design custom applications to automate or simplify tasks What do you need to succeed? In this role, you will be required to design, code, test, and analyze software programs and applications in a SharePoint environment. This includes researching, designing, documenting, and modifying software specifications throughout the production life-cycle Design and develop SharePoint and Office 365 solution implementation projects Develop and test solution components and leverage CI/CD best practices Provide technical expertise and advise team members on industry best practices Maintain current on emerging Microsoft and cloud technologies to better advise clients and peers on upcoming features and how to best prepare for them Help troubleshoot technical issues and resolve issues using a methodical diagnosis Design high-level solution designs and accompanying estimates for proposals Occasionally prepare and present online webinars on relevant topics Required skills: Bachelor s degree with 10+ years of experience in development Expert in .NET platform (C#, Asp.Net). JavaScript, web services, custom workflows Microsoft SharePoint certification such as MOSS and WSS(Optional) On-Premises SharePoint (2016 or 2019) and SharePoint Online experience is a must Experience migrating from SharePoint On-Premises to SharePoint Online using commercially-available migration tools and SPMT On-Premises SharePoint Workflow and Power Automate experience Developing SharePoint Web Parts using SPFx Excellent knowledge of TypeScript, npm, gulp, JSON, RESTful services Mastery of JavaScript Experience working with source control solutions (Git, TFS, etc..) Experience with Azure technologies Experience with Power Apps SharePoint deployment and configuration Experience in SQL Server & relational database design Experience migrating data from other content management systems to SharePoint Attention to detail and the ability to function in a dynamic and demanding work environment with commitment to high quality/error free deliverables Strong work-ethic, self-motivated, focused, creative, enthusiastic Works well in a team and independently Ability to analyze business requirements and propose solutions Ability to work with users while managing expectations and requirements. Excellent communication skills Able to troubleshoot and research challenging technical issues Experience in an agile environment Demonstrate the ability to solve problems and learn new technologies quickly Qualification : Bachelors degree with 10+ years of experience in development

Job Title: Field Application Engineer Job Type: Full-Time Location: Ahmedabad Experience Required: 3 4 Years Education Qualification: Diploma in Electrical / Electronics Engineering or equivalent Job Summary: We are looking for a proactive and technically skilled Field Application Engineer to support the deployment, installation, and servicing of RF-based systems for Armed and Paramilitary forces. This role requires strong technical troubleshooting abilities, excellent communication skills, and a willingness to travel and stay on-site as needed. Key Responsibilities: Act as a technical lead during product installations, system deployment, training sessions, and field support for Armed/Paramilitary forces. Provide on-site product support, including fault diagnosis, rectification, and routine maintenance. Maintain readiness to travel extensively and stay at the ASSPL Nodal Centre in Ahmedabad. Collaborate with internal teams to ensure seamless installation and customer satisfaction. Develop and maintain technical documentation, site reports, and customer feedback logs. Handle customer queries effectively and maintain strong, professional relationships. Support training programs and hands-on demonstrations for end-users and operators. Ensure smooth coordination between field operations and the engineering team for escalations and improvements. Required Skills & Qualifications: Strong understanding of Radio Frequency (RF) technologies and system behavior. Hands-on experience in field troubleshooting and technical support. Proficiency in MS Office and basic computer operation. Strong customer handling and relationship-building abilities. Excellent communication skills in English and Hindi. Strong interpersonal skills, with the ability to work independently and in a leadership capacity. Willingness to travel frequently and stay on-site as per operational requirements. Qualification : Diploma in Electrical / Electronics Engineering or equivalent

Job Title: DevOps Engineer Location: Ahmedabad Education Qualification: B.E./B.Tech/MCA/M.E./M.Tech Company Profile: Media NV was established in 2014 and is headquartered in North America as a multinational company with offices in Ahmedabad and Chandigarh. At Media NV, we treat our employees like family. Our core focus is on growing your business because your success drives our growth. Our passionate and driven team combines creativity, technology, and marketing to fully integrate your business into the online world, providing ample opportunity for brand expansion. Whether you require local or outsourced services, we align our goals with yours and deliver maximum value. Role Overview: As a DevOps Engineer at Media NV, you will play a critical role in improving our customer experience by building and maintaining efficient, secure, and scalable infrastructure. You will collaborate closely with developers and engineers to deploy product updates, troubleshoot production issues, automate processes, and ensure reliable software delivery. You will also be involved in project planning and management decisions to help drive the success of our projects. Key Responsibilities: Build and implement development tools and infrastructure to enhance deployment and release processes. Automate and improve development workflows and system maintenance. Deploy updates, fixes, and provide Level 2 technical support. Develop integration software for internal backend systems. Conduct root cause analysis for production issues and implement solutions. Create scripts for automation and visualization of processes. Design troubleshooting and maintenance procedures. Monitor server performance and logs to minimize downtime and ensure system reliability. Ensure security of systems against cybersecurity threats. Collaborate with software engineers to maintain development best practices and quality standards. Manage both local and cloud infrastructure environments. Required Skills and Qualifications: Proven experience as a DevOps Engineer or similar software engineering role. Proficiency with Git and GitHub workflows. Basic knowledge of JavaScript frameworks and deployment processes. Working knowledge of SQL and NoSQL databases. Strong problem-solving skills and a proactive attitude. Familiarity with software development and deployment life cycle. Competitive salary with guaranteed incremental increases. 5-day work week (Monday to Friday). No sandwich leave policy. Comprehensive health insurance benefits. Regular team gatherings and outings. Supportive and growth-oriented work environment. Generous leave policy. Excellent platform for continuous learning and career development. Recognition and rewards for your contributions. Apply now and be a part of a passionate team that values your skills and helps you grow! Qualification : B.E./B.Tech/MCA/M.E./M.Tech

System Engineer - L4 Location: Ahmedabad, India Company: Wipro Limited Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Key Responsibilities Excellent communication skills to handle irate customers and pacify them effectively. Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies. Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., over remote support. Answer incoming calls and respond to customer emails in a timely manner. Manage and resolve customer complaints efficiently. Identify and escalate issues to supervisors when needed. Provide product and service information to customers. Research required information using available resources and offer solutions to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and domains who can best support the user. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new issues and resolutions provided. Complete call logs and reports. About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

Job Title: UI/UX Lead - Creative Design Job Description: We are looking for an innovative and creative UI/UX Lead who specializes in designing engaging user experiences through intuitive interfaces and user-centered design principles. This role requires a hands-on, passionate designer who can bring creative ideas to life while working collaboratively across various platforms, including web and mobile applications. Responsibilities: Design & Development: UI Design: Lead the design and development of intuitive and visually engaging web and mobile layouts. Storyboarding & Process Flow: Illustrate design concepts using storyboards, process flows, wireframes, and prototypes. UI Mockups & Prototypes: Create detailed UI mockups and prototypes that clearly demonstrate the functionality and look of websites and applications using tools such as Axure, InVision, Visio, Sketch, etc. Graphic Design Tools: Expert knowledge of Photoshop, Adobe Illustrator, and Dreamweaver to develop and enhance visual assets. Interaction Design: Define the scope of interaction design based on client requirements, focusing on delivering user-centric and brand-focused solutions. Leadership & Collaboration: UI/UX Strategy Leadership: Lead and supervise all UI & UX initiatives across projects, ensuring that designs meet business objectives, user needs, and branding requirements. Collaborative Work: Work closely with developers, project managers, and other stakeholders to create cohesive designs and seamless user experiences. Design Production: Responsible for the creation and production of screen layouts, color palettes, typography, user interface elements, logos, icons, and other visual components. Technical Expertise: HTML/CSS/JavaScript Knowledge: Experience with HTML, XHTML, CSS, HTML5, and jQuery is a plus. Ability to design responsive websites and applications with knowledge of HTML layout possibilities. Web & Mobile Standards: Adhere to web and mobile standards, best practices, accessibility guidelines, and usability standards to ensure high-quality design execution. Attention to Detail: Demonstrate an exceptional level of attention to detail in design execution and meet deadlines efficiently. Desired Candidate Profile: Creative Thinker: Strong problem-solving abilities and innovative design solutions, with the ability to express complex ideas in a clear, concise, and user-friendly manner. Motivated Professional: Highly enthusiastic, self-motivated, and passionate about UI creativity and graphic design. Client Communication: Hands-on experience in managing client communication and effectively translating business and user needs into compelling designs. Minimum Qualifications: Educational Qualification: Any graduate with prior experience in UI/UX design and creative development. Preferred Qualifications: Prior Experience: Previous experience in a similar UI/UX design role with a strong portfolio showcasing expertise in web and mobile designs. Qualification : Any graduate with prior experience in UI/UX design and creative development.

Job Description We are seeking a detail-oriented and skilled Quality Assurance (QA) Engineer to ensure the delivery of high-quality software solutions. The ideal candidate will work closely with the development and product teams to design, execute, and optimize testing strategies for various IT products and services. Key Responsibilities Develop and execute comprehensive test plans, test cases, and test scripts based on software requirements and technical specifications. Perform manual and automated testing to identify software defects. Ensure compatibility across various platforms, devices, and browsers. Identify, document, and track defects in bug-tracking tools like Jira, Bugzilla, Trello Cart etc. Maintain detailed records of test results and defect logs for reporting. Implement QA methodologies and best practices in the software development lifecycle (SDLC). Drive continuous improvement initiatives to enhance software quality. Strong knowledge of testing tools. Experience Required 1+ years in software testing. Educational Qualifications Bachelor s degree in Computer Science, IT or related field. Preferred Skills Understanding of different types of testing. Knowledge of cross-browser testing and compatibility testing. Soft Skills Strong analytical and problem-solving skills. Detail-oriented with a focus on quality. Qualification : Bachelors degree in Computer Science, IT or related field.

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.