Mainframe Service Delivery Lead Jobs in Bengaluru

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Job Title: Senior Specialist Software Engineering Location: Bengaluru Type: Full-Time Level: Professional About BetaNXT BetaNXT is powering the next generation of connected wealth management infrastructure. By integrating our proven platforms Beta, Maxit, and Mediant we deliver real-time data solutions that enhance advisor productivity, streamline enterprise operations, and elevate the investor experience. Our platform helps wealth management firms transform their legacy systems into scalable, future-ready solutions that drive differentiation and growth. About the Role We are seeking a Senior Specialist Software Engineering to join our Product Engineering team. This is a key technical leadership role for someone passionate about enterprise integration, legacy modernization, and delivering high-performance, scalable systems. You will work closely with architects, product managers, and cross-functional teams to design and implement critical enhancements across our platform, playing a key role in shaping our strategic initiatives. Key Responsibilities Lead software design & development of complex enterprise components aligned with business and technical goals. Collaborate with Solution Architects to define scalable, maintainable solutions. Provide technical oversight through the software lifecycle design, development, testing, and integration. Define and execute testing strategies: unit, integration, and performance. Drive code quality and reliability through proactive issue resolution and continuous improvement. Create and maintain technical documentation to ensure long-term maintainability. Ensure adherence to development best practices, internal standards, and compliance. Serve as a technical SME and point of contact for assigned domains. Mentor junior engineers, promoting skill development and knowledge sharing. Coordinate with QA, documentation, deployment, and support teams to ensure successful delivery. Participate in project planning, provide effort estimates, and contribute to work breakdown. Communicate effectively with technical and non-technical stakeholders, including senior leadership. Contribute in Agile/SCRUM teams, supporting sprint ceremonies and cross-functional collaboration. Maintain timely updates, raise risks early, and help drive resolution. Required Qualifications & Experience 10+ years of hands-on experience in Enterprise Application Integration and Mainframe Development. Expertise in COBOL, JCL, CICS, DB2, VSAM, and environments like CICS Web Services & Transaction Server 3.1. Proficient in integration technologies: IBM Integration Bus (IIB 10) IBM App Connect Enterprise (ACE 12) MQ Series, IBM DataPower Familiar with mainframe tools: TSO, File-Aid, Syncsort, Platinum, Abend-Aid, Mainview Experience with JCL utilities, ChangeMan, and version control tools like GIT. Skilled in unit testing, code quality, and design documentation. Understanding of performance metrics: CPU usage, response time, network latency, etc. Knowledge of API modeling and annotation tools: Swagger, RAML. Familiarity with XML, XSD, XPath, XQuery, JSON. Experience working in Agile/SCRUM development environments. Strong analytical, communication, and cross-functional collaboration skills. Bachelor s degree in Computer Science, Information Science, or a related field. Master s degree or certifications (e.g., IBM, Agile) are a plus. Join a company transforming the wealth management technology landscape. Work on mission-critical systems that power financial operations at scale. Collaborate with industry leaders and technical experts in a fast-paced environment. Contribute to modernization efforts that directly impact advisor and investor experience. Thrive in a culture that values innovation, integrity, and continuous improvement. Qualification : Bachelors degree in Computer Science, Information Science, or a related field

Job Title: Specialist Software Engineering Location: Bengaluru Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is redefining connected wealth management infrastructure with next-gen, real-time data solutions that streamline operations, enhance advisor productivity, and elevate the investor experience. By combining the strength of our trusted platforms Beta, Maxit, and Mediant we deliver flexible, scalable solutions that anticipate the evolving needs of the wealth management industry. We help firms transform legacy systems into strategic assets, enabling enterprise scale, cost efficiency, and accelerated growth. About the Role We are looking for a Specialist Software Engineering to join our Product Engineering team. This is an exciting opportunity for an experienced and technically driven engineer passionate about enterprise integration, legacy modernization, and building mission-critical systems. You ll play a key role in developing complex software solutions, collaborating with architects and cross-functional teams, and helping shape the next generation of our platform. Key Responsibilities Lead the design, development, and enhancement of complex software components and systems. Collaborate with Solution Architects and other stakeholders to define scalable, efficient solutions. Develop and maintain both new features and legacy systems in alignment with business and technical requirements. Conduct unit and integration testing to ensure software quality and compliance. Perform code reviews, provide feedback, and mentor junior engineers. Contribute to architectural discussions, risk assessments, and solution planning. Participate in Agile planning, providing effort estimates and technical inputs. Maintain clear, detailed technical documentation to support future maintenance and development. Provide regular progress updates, and support production systems and on-call rotations when needed. Drive knowledge sharing and help build technical capability across the team. Qualifications & Experience Must-Have 7+ years of experience in Enterprise Application Integration and Mainframe Technologies. Deep expertise in COBOL, JCL, CICS, DB2, VSAM, including CICS Web Services and Transaction Server 3.1. Experience with integration technologies: IBM Integration Bus (IIB 10) IBM App Connect Enterprise (ACE 12) IBM MQ Series, IBM DataPower Proficiency with mainframe tools: TSO, File-Aid, Syncsort, Platinum, Abend-Aid, Mainview Familiarity with JCL utilities and version control systems such as ChangeMan. Understanding of performance tuning metrics: CPU usage, response time, network latency, etc. Proven experience working in Agile/SCRUM teams. Strong analytical thinking, collaboration, and communication skills. Good to Have Exposure to modern DevOps practices, GIT, or CI/CD pipelines. Master s degree or relevant professional certifications. Work on high-impact platforms powering the wealth management industry. Be part of a modernization journey transforming legacy infrastructure into future-ready systems. Collaborate with cross-functional, global teams in a fast-paced and inclusive environment. Grow within a company that values technical excellence, innovation, and continuous learning. Qualification : Masters degree or relevant professional certifications

Job Title: Lead Associate Software Engineering (COBOL) Location: Bengaluru Employment Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is building the future of connected wealth management infrastructure, combining real-time data capabilities with deep industry expertise to elevate the advisor and investor experience. Through the power of our trusted platforms Beta, Maxit, and Mediant we are modernizing legacy systems and solving the most complex integration challenges in wealth management. Our mission: streamline operations, enhance productivity, and unlock enterprise scalability for financial institutions. About the Role We are looking for a Lead Associate Software Engineering with strong experience in MicroFocus and Veryant COBOL to join our product engineering team. In this hands-on leadership role, you ll design, build, and modernize high-performance systems that support critical financial workflows in both client/server and cloud environments. This is an excellent opportunity for someone who thrives in legacy modernization, enjoys solving complex integration problems, and is passionate about writing clean, secure, and scalable code. Key Responsibilities Design and develop new features for enterprise systems using MicroFocus/Veryant COBOL. Refactor and modernize legacy code for scalability, performance, and maintainability. Architect solutions for new and existing applications in client/server and cloud-hosted environments. Perform code reviews, ensure secure coding practices, and guide team members on design and implementation. Collaborate with cross-functional Agile teams (Product, QA, DevOps) to deliver end-to-end technical solutions. Write clean, modular, and well-documented code; enforce coding standards across the team. Translate user requirements into effective software design. Ensure high code quality and application performance through best practices and testing. Monitor production systems, support deployments, and troubleshoot full-stack issues. Document system architecture, APIs, and technical specifications. Required Qualifications Bachelor s or Master s degree in Computer Science, Software Engineering, or related field. 3 5 years of hands-on experience in software development, with recent focus on COBOL-based systems. Experience with MicroFocus/Veryant COBOL and ISAM file systems. Hands-on knowledge of GitLab for source control, CI/CD pipelines, and version management. Proven experience leading Agile development teams and mentoring junior engineers. Solid understanding of the software development life cycle (SDLC) and Agile methodologies. Strong problem-solving skills and the ability to work independently as well as in a team environment. Demonstrated success in delivering complex projects from design through deployment. Preferred Qualifications Experience with: XML, VS Code IDE PowerShell or other scripting languages Exposure to application performance tuning, monitoring tools, and system health diagnostics. Knowledge of financial services or experience working with mission-critical enterprise platforms. Personal Attributes Self-starter with a growth mindset and eagerness to learn new technologies. Comfortable working across legacy systems and modern cloud-based solutions. Strong attention to detail and commitment to quality. Thrives in fast-paced, collaborative environments. Passion for solving large-scale technical challenges. Be part of an organization modernizing wealth management infrastructure at scale. Work on mission-critical systems used by top-tier financial institutions. Collaborate with a high-performing, globally distributed engineering team. Grow your career in an environment that values innovation, autonomy, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Job Title: Customer Success Executive E-commerce Insights (SaaS | Bangalore) Location: Bangalore, India Experience: 2 5 Years Industry: E-commerce | SaaS | Data Analytics | Customer Success About the Role As part of our Bangalore-based customer success team, you ll work with leading global brands and partners, ensuring seamless service delivery and helping clients unlock the full potential of their e-commerce data. Key Responsibilities Client Ownership & Engagement: Manage a portfolio of global e-commerce clients, acting as the single point of contact for project execution, performance tracking, and customer satisfaction. Cross-functional Coordination: Collaborate with internal teams across product, operations, analytics, and sales to ensure project feasibility, on-time delivery, and client success. Data Analysis & Reporting: Use brand data to track performance metrics, identify business opportunities, and provide actionable insights through regular reporting and dashboards. Insight-Driven Strategy: Translate e-commerce data into strategic recommendations that drive measurable client value and product adoption. Presentation & Communication: Create compelling reports, visualizations, and client presentations for business reviews and stakeholder discussions. Issue Resolution & Project Management: Address client concerns, manage scope adherence, resolve conflicts, and oversee both BAU and ad-hoc project requests. Mentorship: Support and guide junior team members, fostering skill development and team collaboration. Key Requirements 2 5 years of experience in a customer-facing role within a SaaS or E-commerce organization. Strong understanding of e-commerce operations and analytics. Exceptional presentation and communication skills, both written and verbal. Proven ability to manage KPIs, performance reports, and customer success metrics. Experience in data interpretation, storytelling, and visualization tools (e.g., Power BI, Tableau, Excel). Ability to convert complex data into business recommendations and meaningful conversations. Highly organized, detail-oriented, and customer-focused mindset. Strong ethics, proactive approach, and a team player attitude. At Shopalyst, we re building a global, inclusive workplace that empowers individuals from all backgrounds. We believe diversity fuels innovation and growth. If you re ready to make an impact, even if you don t meet every qualification listed, we encourage you to apply.

Senior Salesforce Developer Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a pioneer in IP services, emphasizing efficiency, cost-effectiveness, and continuous improvement. We leverage technology to enhance our service delivery and have developed proprietary internal applications that evolved into flagship products. Serving over 600 clients globally, MaxVal combines deep IP expertise with cutting-edge tech solutions, employing 725+ professionals passionate about innovation and customer success. Job Overview MaxVal is seeking a proactive Senior Salesforce Developer to join the Product Implementation team. You will play a key role in designing and enhancing Symphony, our Intellectual Property Management Software (IPMS) built on Salesforce, catering to high-profile clients. The role involves collaborating with distributed teams, ensuring adherence to best practices, managing deployments, and mentoring team members. Key Responsibilities Collaborate with customers, business units, and product managers to design and develop new Salesforce product features. Engage in solution architecture discussions to propose effective, scalable solutions. Lead technical discussions on customization vs. configuration decisions. Document design specs, architecture, APIs, and custom objects. Manage and lead a Salesforce development team, including offshore resources, in an Agile environment. Develop custom Salesforce functionality using Apex, Visualforce, Lightning, SOQL, REST/SOAP APIs. Ensure compliance with Salesforce governor limits and best practices. Design and implement integrations between Salesforce and other systems. Apply best practices in master data management on the Force.com platform. Lead sprint reviews to gather stakeholder feedback. Drive improvements in DevOps and deployment workflows. Troubleshoot complex support issues and implement robust solutions. Mentor junior developers and perform code/design reviews. Requirements Education & Experience: Bachelor s or Master s in Computer Science or related field, or equivalent experience. 5+ years hands-on Salesforce Force.com development experience. Proven expertise with Visualforce, Apex, Salesforce Lightning, SOQL. Experience in building and integrating REST or SOAP APIs. Experience delivering enterprise-grade Force.com applications. Technical Skills: Deep understanding of Salesforce platform products and ecosystem. Strong grasp of SDLC: coding standards, reviews, source control, testing, deployment. Experience with SSJS, SQL, Node.js, and Salesforce Administration. Preferred Certifications: Salesforce Platform Developer Salesforce Platform App Builder Force.com Advanced Development Certifications Qualification : Bachelors or Masters in Computer Science or related field, or equivalent experience.

Delivery Solutions Architect Location: Bengaluru, India Company: Databricks Role Overview As a Delivery Solutions Architect (DSA) at Databricks, you will be the key technical leader post-sale, collaborating closely with sales, field engineering, and product teams to accelerate adoption and maximize value for complex, strategic customers. You will lead technical account strategies, drive onboarding and enablement, troubleshoot issues, and ensure successful production rollout and healthy consumption of Databricks workloads. Key Responsibilities Partner with Solutions Architects to understand customer use cases and demand plans. Own and execute technical strategies for prioritized customers and use cases. Serve as the primary technical point-of-contact post-sale for key accounts, managing multiple use cases. Coordinate internal Databricks resources and escalate issues as needed to ensure customer success. Develop and manage execution plans covering onboarding, user enablement, product adoption, and governance. Provide regular updates on customer health, usage KPIs, risks, and product adoption to senior leadership. Collaborate with Professional Services for engagement proposals and delivery. Navigate product and engineering teams to incorporate new innovations and upgrades. Qualifications & Experience 8+ years of technical project/program delivery experience in Data and AI domains. Proficiency in Python, SQL, or Scala programming. Customer-facing experience in pre-sales, technical architecture, customer success, or consulting roles. Strong understanding of distributed data systems architecture and how to link business value to project outcomes. Skilled in managing technical escalations, stakeholder management, and strategic roadmap development. Demonstrated track record of meeting or exceeding goals/quotas. Bachelor s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Willingness to travel up to 30%. About Databricks Databricks is a leading data and AI company that powers thousands of organizations worldwide with its unified Data Intelligence Platform. Founded by the creators of Apache Spark , Delta Lake, and MLflow, Databricks empowers enterprises to innovate with data and AI. Qualification : Bachelors degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Technical Lead - L1 | Mumbai, India Country/Region: IN About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. We deliver innovative digital transformation solutions across 65 countries with over 230,000 employees. Role Purpose The Technical Lead - L1 role focuses on supporting process delivery, overseeing the performance of Production Specialists, and resolving technical escalations. The role also involves developing the technical capability of the team and ensuring excellent client service. Key Responsibilities Process and Performance Management Review daily performance metrics and transactions for the team. Provide technical support and guidance to improve performance parameters. Track and resolve client queries in compliance with SLAs. Document trends from client issues to develop preventive measures. Technical Escalation & Troubleshooting Diagnose and resolve technical issues promptly and professionally. Escalate unresolved issues to relevant teams for timely resolution. Provide clients with step-by-step troubleshooting guidance. Follow up with clients to collect feedback and ensure service compliance. Capability Development and Training Mentor Production Specialists and improve their technical capabilities. Identify skill gaps and conduct targeted training sessions (triages). Stay updated with product changes through ongoing training programs. Share best practices with the team for continuous improvement. Team Management and Client Engagement Monitor team productivity, efficiency, and absenteeism. Track client feedback and performance metrics (Pulse score, NSAT/ESAT). Ensure client satisfaction by resolving technical queries and providing exceptional service. Key Performance Metrics Process: Number of cases resolved, compliance to SLAs, customer feedback (NSAT/ESAT). Team Management: Productivity, efficiency, absenteeism rates. Capability Development: Triages completed, technical test performance. Join Wipro and contribute to transformative digital solutions with cutting-edge technology. Be a part of our diverse, inclusive team where innovation thrives. Applications from people with disabilities are explicitly welcome.

IT Workforce Enablement Lead Location: Bengaluru, India Company: Chevron Experience: 7-10 Years Position Overview The IT Workforce Enablement Lead will lead a team delivering essential IT services such as Service Desk, desktop support, printers, and A/V systems to support business operations. This role ensures high service quality, team development, and collaboration with internal and external stakeholders. Key Responsibilities Lead and manage day-to-day IT service operations (Service Desk, A/V, desktop support, printers). Plan and manage IT service changes to align with business requirements. Act as escalation point for operational incidents and service issues. Collaborate with GCC stakeholders and managed service partners. Support events, virtual town halls, and after-hours program coordination. Manage the purchasing and technical inventory, ensuring compliance with security specifications. Provide leadership and technical guidance to the team, assigning tasks and setting goals. Maintain customer satisfaction by designing and implementing feedback surveys and resolving issues. Key Skills & Qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field. 7-10 years of IT service support experience in an enterprise environment (+500 users). At least 2 years in a leadership role within IT service delivery. Experience supporting MS Windows, Azure, and enterprise IT services (desktop, printers, A/V systems). Preferred Qualifications Certifications: CISSP, Azure Fundamentals (AZ-900). Experience with GCC or large company IT infrastructure setups. Benefits Competitive salary and benefits package Health, dental, and vision insurance Retirement savings plan Paid time off, including vacation and sick leave Work-life balance with flexible hours Apply Now If you're ready to lead and enhance Chevron's IT workforce enablement services, apply today to join our team! Equal Opportunity Statement Chevron is an equal opportunity employer, committed to diversity and inclusion in the workplace. Qualification : Bachelor's degree in Computer Science, Management Information Systems, or a related field.

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

Join Us as a Project Manager & Drive Business Solutions! Location: Hyderabad, India We are looking for an experienced Project Manager to coordinate and oversee the implementation of business solution applications within our organization. In this role, you will work closely with cross-functional teams, senior stakeholders, and clients to ensure seamless project delivery, effective communication, and continuous process improvement. You will be responsible for demand forecasting, budget monitoring, issue resolution, and application integration to ensure high-quality service delivery and customer satisfaction. Key Responsibilities Project Coordination & Delivery Manage and coordinate moderately complex to complex projects across functional areas or departments. Ensure business solution applications align with client requirements and organizational goals. Collaborate with senior team members to interpret demand forecasts and plan project execution. Oversee end-to-end project delivery, addressing issues and recommending adjustments when needed. Application & Account Management Oversee account-specific application issues and manage the prioritization of work requests. Work with account management teams to identify solution opportunities and drive implementation. Ensure seamless integration of existing, enhanced, and new applications into client environments. Identify and recommend improvements to increase customer and stakeholder satisfaction. Financial Oversight & Budget Compliance Track and monitor expenditures to ensure alignment with approved budgets. Identify, research, and escalate budget-related issues as needed. Stakeholder & Team Collaboration Facilitate communication between internal teams, functional departments, and clients. Ensure resource availability to meet client expectations. Provide leadership and mentorship to junior team members, fostering knowledge-sharing and professional growth. Required Skills & Experience Bachelor s degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience). 6+ years of experience in support services, project management, or program management. Experience in technology solutions, including business applications, operating systems, and computer systems. Strong project management, analytical, and problem-solving skills. Excellent interpersonal, communication, and leadership abilities. Solid understanding of budgeting, accounting, and financial oversight. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as required. Opportunity to lead impactful projects in a dynamic and evolving industry. Career growth & professional development with exposure to industry-leading solutions. Collaborative and inclusive work culture with mentorship and leadership opportunities. Competitive salary & benefits aligned with industry standards. If you're a passionate and results-driven project manager, we'd love to hear from you! Apply now and be part of a team driving innovation and efficiency in business solutions! Qualification : Bachelors degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience).

Lead the Future of Mainframe Technology as an IBM Mainframe Technical Lead! Location: Hyderabad, India We are seeking an experienced IBM Mainframe Technical Lead with a strong background in IBM z Hardware, Storage (Disk & Tape), and Data Center Management. This role requires deep expertise in system programming, infrastructure management, disaster recovery, and team leadership to drive complex infrastructure projects and ensure seamless mainframe operations. The ideal candidate will have a proven track record in architecture, technology leadership, vendor management, and high-severity incident handling, along with the ability to mentor and guide technical teams. Key Responsibilities Technical Expertise & Mainframe Infrastructure Management Provide technical leadership in IBM z Hardware, Storage, and Data Center operations. Hands-on experience in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Networking. Lead hardware & software refresh initiatives with a strong understanding of IBM Mainframe technology. Manage complex infrastructure projects with multiple dependencies, including ISV products. Ensure high availability and batch SLA compliance, taking proactive measures to mitigate risks. Leadership & Team Management Lead and mentor technical teams, ensuring skill development and career growth. Provide direction to Team Leaders and support resources. Foster a collaborative, cooperative, and motivational leadership approach. Drive people development, talent retention, and career progression strategies. Architecture, Disaster Recovery & Vendor Management Offer architecture and technology leadership to delivery teams. Ensure seamless disaster recovery planning, implementation, and process adherence. Manage mainframe hardware and software vendor contracts efficiently. Maintain a clear understanding of client business needs, mainframe utilization, and future projections. Incident Management & Risk Mitigation Handle high-severity incidents and major recovery efforts effectively. Lead incident recovery bridges and drive resolution strategies. Track availability metrics and take foresighted actions to prevent SLA breaches. Manage change processes to ensure business continuity. Software & Compliance Oversight Provide technical support for software solutions and infrastructure-related concerns. Ensure compliance with software audits and licensing requirements. Identify areas for process improvement and drive technology upgrades. Required Skills & Experience 15+ years of experience in IBM Mainframe Infrastructure Management & System Programming. Strong expertise in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Network Administration. Proven leadership in technical teams, project execution, and infrastructure upgrades. In-depth knowledge of IBM hardware/software contracts and ISV vendor management. Strong analytical, problem-solving, and organizational skills. Experience handling high-severity incidents and major incident recovery bridges. Excellent stakeholder management, communication, and team collaboration skills. Ability to work independently and lead cross-functional teams effectively. Be a part of a global, technology-driven organization leading innovation in IBM Mainframes. Drive impactful projects and lead cutting-edge infrastructure transformations. Collaborative and inclusive work environment that values leadership and expertise. Competitive salary and benefits with opportunities for professional growth. If you're an experienced Mainframe expert looking for an exciting leadership opportunity, we d love to hear from you! Apply now and lead the future of Mainframe Technology with us!

Introduction: The IBM CIO Technology Platform Transformation team plays a crucial role in modernizing IBM's technology infrastructure and platforms. By leveraging emerging technologies such as AI, machine learning, and cloud computing, the team aims to enhance security, streamline processes, and improve user experience. The team's mission is to optimize IT functions, reduce technical debt, and drive automation while fostering a culture of innovation and continuous improvement. In this role, you will be joining the CIO Hybrid Cloud Z Platform & Strategy Team, where you will maintain, support, and enhance multiple aspects of the Z environment, including z/OS storage management, performance, and networking tools. You will play a key role in automation, identifying improvements, and collaborating with various teams to improve operational efficiency. Responsibilities: Technical Support & Problem Resolution: Provide problem determination and source identification to resolve technical issues within the Z environment. Automation & Optimization: Recommend and implement optimization strategies and automation processes for technical support tools, procedures, and systems. Collaboration: Work closely with global teams to diagnose, prioritize, and resolve issues, providing guidance and fostering collaboration across various teams. Mentorship & Training: Offer technical training and mentorship to other members of the team, sharing knowledge and best practices. System Design & Implementation: Lead system design discussions for z/OS systems, plan and implement new solutions, and ensure they align with business goals and objectives. Continuous Improvement: Identify points of improvement in technical processes and propose innovative solutions through automation to enhance operational efficiency. Required Education & Experience: Bachelor's Degree in a relevant field (required). Master's Degree (preferred). Technical Expertise: Deep Knowledge of z/OS & z/OS Storage Support: Proficient in managing z/OS and storage in a mainframe environment, including installation, configuration, high availability, performance tuning, and security. Cloud Infrastructure & Network Knowledge: Experience in cloud infrastructure and network technologies, particularly in the context of z/OS environments. Problem Solving & Autonomy: Strong problem-solving skills, with the ability to work autonomously, meet goals, and apply innovative thinking to solve complex problems. Global Team Collaboration: Experience working with global teams across different locations, contributing to a collaborative and solution-driven environment. System Design & Leadership: Proven ability to lead system design discussions and plan and implement z/OS system configurations and changes. Fluent in English: Strong written and verbal communication skills in English. Preferred Technical Experience: REXX Programming: Experience with REXX programming for automation and scripting in a z/OS environment. Ansible on Mainframe: Familiarity with Ansible for automation on Mainframe systems. Zowe, ZOAU, R3S Knowledge: Knowledge of Zowe, ZOAU, and R3S for modernizing mainframe environments. Middleware & Systems Management Experience: Experience with z/OS middleware systems such as DB2, IMS, Base/Storage/TWS/Network/Netview. Automation & Testing: Experience in automating workloads, performing test automation, and optimizing operational workflows. Basic Container Technology Knowledge: Familiarity with container technologies and tools such as Docker, Kubernetes, and Red Hat OpenShift. About the Business Unit: The IBM Finance Organization is responsible for driving enterprise performance and transformation. As the financial stewards of IBM, we deliver IBM's financial strategy, develop new business models, and mitigate enterprise risk. The group is focused on creating value and improving the financial aspects of IBM s business across a variety of sectors, including accounting, financial planning, business controls, tax, treasury, and business development. Why Join IBM? Innovative Environment: Work on cutting-edge technologies and collaborate with experts in the field. Global Impact: Contribute to the transformation of IBM's hybrid cloud platform and technology infrastructure. Career Development: Gain exposure to advanced systems and automation techniques while working with global teams. Competitive Compensation & Benefits: Enjoy competitive pay, performance-based rewards, and a range of employee benefits. If you're passionate about technology, innovation, and driving automation in a hybrid cloud environment, join the IBM CIO Hybrid Cloud Z Platform & Strategy Team today!

Summary: The Data Practice Head will be responsible for defining, developing, and driving the data strategy for the organization. This includes overseeing data-related services, leading a team of data professionals, engaging with clients, and ensuring the successful delivery of high-quality data solutions. The role demands strategic vision, technical expertise, and strong leadership to position the company as a leader in data and analytics services. Key Responsibilities : Develop and implement the company s data practice strategy, focusing on big data, analytics, AI/ML, and data governance. Monitor industry trends and innovations to maintain competitive positioning in the data domain. Build and expand the service portfolio to address emerging client needs and market opportunities. Lead, mentor, and grow a team of data engineers, scientists, analysts, and other data professionals. Define competency development plans and ensure continuous skill enhancement within the team. Oversee workforce planning, recruitment, and resource allocation to meet project demands. Collaborate with sales and presales teams to design and present data solutions to prospective clients. Build strong client relationships by understanding their business challenges and delivering tailored data-driven solutions. Ensure the timely and successful delivery of projects, maintaining alignment with client expectations. Provide architectural guidance and technical oversight for large-scale data platforms and analytical solutions. Advocate for adopting advanced tools, frameworks, and methodologies in data engineering and analytics. Establish and enforce best practices for data quality, security, and compliance. Drive revenue growth by identifying new business opportunities and expanding existing client engagements. Establish strategic partnerships with technology vendors and data platform providers. Develop and enforce policies for data security, privacy, and compliance with regulatory standards (e.g., GDPR, HIPAA). Proactively manage risks associated with data management and analytics projects. Drive research and development in emerging data technologies and pilot innovative solutions. Represent the organization as a thought leader through whitepapers, conference participation, and industry forums. Bachelor s Degree in engineering with 15+ years of experience in delivering data solutions using Agile Methodologies Proven relevant experience as a delivery head or practice head building Data engineering capabilities and services Prior experience of playing a leadership role in Data transformation programs Experience working with a matrix organization of sales, delivery and marketing teams across the globe Proven business partnering and relationships skills Experience in working on proposals, presales activities and business development Results driven, digital native, with extensive experience in data technologies Resilient and resourceful, not afraid to roll up your sleeves when needed Thriving in a multicultural and multi-locations environment Excellent presentation skills to be able to accommodate conduct meetings with C-level clients Excellent leadership skills including influencing people, problem-solving skills, people management and visioning Build relationships with stakeholders within customers and build lasting relationships Requirements: Bachelor s Degree in engineering with 15+ years of experience in delivering data solutions using Agile Methodologies Proven relevant experience as a delivery head or practice head building Data engineering capabilities and services Prior experience of playing a leadership role in Data transformation programs Experience working with a matrix organization of sales, delivery and marketing teams across the globe Proven business partnering and relationships skills Experience in working on proposals, presales activities and business development Results driven, digital native, with extensive experience in data technologies Resilient and resourceful, not afraid to roll up your sleeves when needed Thriving in a multicultural and multi-locations environment Excellent presentation skills to be able to accommodate conduct meetings with C-level clients Excellent leadership skills including influencing people, problem-solving skills, people management and visioning Build relationships with stakeholders within customers and build lasting relationships Qualification : Bachelors Degree in engineering with 15+ years of experience in delivering data solutions using Agile Methodologies

As a Technical Lead Automation Engineer, you will be responsible for designing and implementing robust automation solutions for the Networking domain. You will collaborate closely with program teams, stakeholders, and other technical teams to ensure that automation efforts align with business goals. You will have - 8-12 years of experience in automation and testing of the network products Strong knowledge of developing and maintenance of automation framework. Good knowledge of CI/CD tools like Jenkins, GitLab, etc. Good Knowledge & understanding of network protocols. Good Knowledge and understanding of network design and topologies. Bachelor s degree required. Good for you to have Knowledge of Cloud services and technologies (AWS, Azure, etc.) Knowledge of Virtualization technologies (VMware, KVM, etc.) Knowledge of SD-WAN technology You will definitely possess these technical skills Strong knowledge and hands-on experience in automation framework development and maintenance. Good knowledge of Linux/Unix based systems. Proficient in scripting (preferably Python) Good Knowledge of CI/CD tools like Jenkins, GitLab, etc. Strong knowledge of TCP/IP networking Hands on experience in l2/l3 protocols testing Hands-on experience in testing dynamic routing protocols like BGP, OSPF, etc. Good Knowledge and understanding of network design and topologies. Strong experience in testing backend applications/services Bird s eye view of your role Testing of large scale highly available network security solutions automation framework design and development Lead and manage a team of automation engineers and ensure clear goals and performance metrics are set and achieved. Research, recommend, and select automation tools and technologies that best fit the organization's needs. Maintain comprehensive documentation of automation workflows, procedures, and best practices. Provide training and guidance to team members and end-users on automation processes and tools. Feature automation and continuous integration. Lead the script review activities. Developing test plans and automating those for regression framework Covering all aspects of QA: requirements, functionality, usability, performance, etc. You will participate in the design of features. What are your performance objectives This role comes with the responsibility of leading the automation team to automate the Aryaka SD-WAN and security features. You will be responsible for automating the new features. You will be responsible for adding new libraries to support feature automation. You will be responsible for the timely delivery of feature automation. The role demands the candidate to be an expert in identifying the automation gaps and improvement areas of the automation framework. You will be responsible for guiding and coaching the new members in the team. Employee Value Proposition (EVP): At Aryaka, we offer a dynamic and innovative work environment where you will have the opportunity to make a significant impact in the network security industry. Our commitment to cutting-edge technology and customer satisfaction provides a platform for continuous learning and professional growth. Who Are we- Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without tradeoffs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka s flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit www.aryaka.com Qualification : Bachelors degree required.

Job Description: As a Key Account Delivery Manager (KADM) at Lenovo, you will be a customer-facing resource within the services operation, responsible for ensuring exceptional service delivery to commercial customers. You will drive incident resolution, manage escalations, and enhance service excellence through collaboration with internal teams and field service partners. By proactively engaging with customers and utilizing a predictive mindset, you will work to increase customer loyalty and satisfaction while identifying potential revenue opportunities. 1.1.1. Responsibilities: 1. Service Delivery Management: Drive service delivery to commercial customers, ensuring incidents and service calls are addressed promptly. Manage escalation mitigation and ensure resolutions are provided in a timely manner. 2. Customer Engagement and Loyalty: Proactively engage with customers to understand their needs and increase their satisfaction and loyalty. Drive customer retention through value-added services and joint efforts with the sales team to address issues and manage expectations. 3. Field Service Partner Management: Manage field service partners in the assigned territory, ensuring KPIs are met through field visits, reviews, and cadences. 4. Collaboration with Internal Teams: Coordinate with delivery verticals, support teams, and business/product teams to align on customer delivery plans and resolve issues effectively. Conduct customer interactions, including QBRs, service clinics, and CXO engagements, to build strong relationships and drive service excellence. 5. Proactive Problem Solving: Leverage a solution-seeking mindset to predict customer issues and address them before they escalate. Drive faster turnaround times (TAT) and ensure operational efficiency by focusing on key metrics such as RMA, repeat repairs, and parts consumption. 6. Learning and Knowledge Sharing: Participate in technical resolution discussions with customers, sharing insights and learnings to improve service delivery in similar situations. 1.1.2. Key Performance Indicators (KPIs): Maintain and grow Customer Satisfaction (CSAT) scores. Drive faster turnaround times (TAT) for service requests. Optimize operational parameters including RMA, repeat repairs, and parts consumption. Improve field service productivity and order closure ratio with field partners. 1.1.3. Candidate Requirements: Experience: 8+ years in service delivery, with at least 5 years of hands-on experience managing large enterprise, global, or SMB accounts. Field Service Management: Proven track record in managing field service partners and resources. Stakeholder Management: Ability to build and maintain relationships with key stakeholders, ensuring alignment with customer needs. Analytical Skills: Strong ability to structure thoughts and actions based on data analysis and customer feedback. Education: Preferably an Engineering graduate with a PGDBA/MBA from a reputable institution. Technical Knowledge: Knowledge of computer hardware, workstations, servers, and related technology is a plus. 1.1.4. Why Work at Lenovo: At Lenovo, we are committed to delivering smarter technology for all. As a global leader with over $57 billion in revenue, we offer a dynamic and inclusive work environment where innovation drives success. Working at Lenovo means working at the forefront of technology and delivering solutions that make a difference. If you're ready to be part of our journey, join us in shaping the future of technology and enhancing customer experiences. Qualification : Preferably an Engineering graduate with a PGDBA/MBA from a reputable institution.