Manager Service Jobs in Bengaluru

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

After Sales Engineer Location: Bangalore Department: Service & Support Role Summary Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments. Education & Experience Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems Key Responsibilities Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment. Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely. Maintain and update service documentation, reports, and customer records. Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication. Build and maintain positive customer relationships to ensure high satisfaction and repeat business. Manage service tickets and turnaround times using tools like Zoho Desk. Be willing to travel for on-site customer support across locations. Coordinate with internal teams for spare parts, technical escalation, and service planning. Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health. Required Skills & Qualifications Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment). Basic knowledge of electrical and electronic systems, and mechanical components. Strong troubleshooting skills and a methodical approach to diagnosing issues. Familiarity with CAD software like AutoCAD or Fusion 360. Good verbal and written communication skills. Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards. At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust. Qualification : Diploma in Electrical, Electronics, or Mechanical Engineering

Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 1 Year Openings: 1 About the Role: As a DCS Engineer, you will report to the Assistant Manager Engineering Services. Your primary purpose will be to manage the complete product lifecycle for DCS applications, encompassing software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role that requires both strong analytical skills and a readiness to travel. What You'll Do: DCS Software Development: Develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Configuration: Gain hands-on experience and apply your knowledge in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Commissioning & Testing: Lead and execute the programming, commissioning, and testing of 800xA systems on-site. Customer Support: Provide excellent customer handling and support for Factory Acceptance Testing (FAT), ensuring client satisfaction. Project Lifecycle Management: Take responsibility for the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel extensively to customer sites across India for commissioning activities. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: 0 to 1 year of experience in a relevant engineering role. Technical Skills: Strong knowledge and hands-on experience with ABB 800xA Software Development. Proficiency in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Demonstrated experience in the complete project lifecycle from software development to commissioning in ABB 800xA. Excellent analytical skills to troubleshoot and optimize systems. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Good communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India.

Junior Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 2 Years Openings: 1 About the Role: As a Junior DCS Engineer, you'll report to the Assistant Manager Engineering Services. Your primary purpose will be to support the complete product lifecycle for DCS applications, focusing on software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role ideal for someone looking to build their expertise in industrial automation, requiring both analytical skills and a readiness to travel. What You'll Do: HMI Graphic Development: Develop and design Human-Machine Interface (HMI) graphics for DCS systems, ensuring intuitive and effective user interfaces. DCS Software Development: Assist with and learn to develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Programming & Commissioning: Participate in the programming, commissioning, and testing of 800xA systems on-site, gaining practical experience in live environments. Project Lifecycle Support: Support the team across the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel to customer sites across India for commissioning activities as needed. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: Candidates with 0-2 years of experience in industrial automation, control systems, or relevant project work will be considered. Technical Skills: Good analytical skills to understand and troubleshoot system functionalities. An understanding of the complete project lifecycle from software development to commissioning, especially in ABB 800xA, is highly beneficial. Willingness to learn and grow in a technical environment. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Strong communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India. If you're a recent graduate or early-career engineer with a passion for DCS systems and eager to launch your career in industrial automation, we encourage you to apply! Qualification : A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication

Manager Client Services GetThere Support Team Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions. Position Overview: Manager Client Services GetThere Platform Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence. Key Responsibilities Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases. Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions. Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction. Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices. Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions. Required Skills & Qualifications Proven experience managing application support teams, ideally in the travel technology or SaaS sectors. Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Exceptional problem-solving skills with the ability to perform under pressure. Excellent communication and leadership capabilities. Bachelor s degree in Information Technology, Business, or a related field. Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance. Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path. Flexible Work Policy: Supportive work environment promoting work-life balance. Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions. Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology! Qualification : Bachelors degree in Information Technology, Business, or a related field.

Senior SAP EAM / PM Consultant Experience: 8+ Years Work Type: Full-time About Fingent At Fingent, we believe that technology can make a meaningful difference to the lives around us. The lives of those who use it, the lives of those who build it and to society at large. We create and provide software which is beautiful, usable and compelling, to solve complex business challenges. We nurture smart people who bring out the best in themselves, their peers, and their clients. Skill Set Requirement: Minimum 8 years of SAP EAM/PM consulting experience with at least 2 full lifecycle implementations. Strong functional knowledge in equipment master, breakdown maintenance, maintenance plans, task lists, notifications, and order management. Experience integrating EAM with SAP MM, FI, and PS. Exposure to S/4HANA EAM is a strong plus. Industry experience in utilities, oil & gas, manufacturing, or transportation preferred. Excellent communication and client-facing skills. SAP Certification in EAM (optional but preferred). Nice to Have: Knowledge of mobile asset management tools (e.g., SAP Asset Manager, Click Field Service, or Maximo). Understanding of predictive maintenance, IoT integrations, and Industry 4.0 trends. Experience in preparing T&M-based SoWs and project estimations. Roles and Responsibilities: Lead end-to-end SAP EAM implementations including requirements gathering, blueprinting, configuration, testing, deployment, and support. Conduct workshops with business users to define asset management processes and map them into SAP. Configure SAP Plant Maintenance (PM) module maintenance planning, notifications, work orders, task lists, equipment, functional locations, breakdown & preventive maintenance. Integrate SAP PM with modules like MM, FI, and PS where applicable. Provide functional expertise during data migration, UAT, go-live and hyper care phases. Document functional specifications for custom developments and enhancements. Deliver user training and prepare training materials as needed. Act as the main POC for onsite coordination with client stakeholders and offshore teams. More Information Experience: 8+ Years

IT Workforce Enablement Lead Location: Bengaluru, India Company: Chevron Experience: 7-10 Years Position Overview The IT Workforce Enablement Lead will lead a team delivering essential IT services such as Service Desk, desktop support, printers, and A/V systems to support business operations. This role ensures high service quality, team development, and collaboration with internal and external stakeholders. Key Responsibilities Lead and manage day-to-day IT service operations (Service Desk, A/V, desktop support, printers). Plan and manage IT service changes to align with business requirements. Act as escalation point for operational incidents and service issues. Collaborate with GCC stakeholders and managed service partners. Support events, virtual town halls, and after-hours program coordination. Manage the purchasing and technical inventory, ensuring compliance with security specifications. Provide leadership and technical guidance to the team, assigning tasks and setting goals. Maintain customer satisfaction by designing and implementing feedback surveys and resolving issues. Key Skills & Qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field. 7-10 years of IT service support experience in an enterprise environment (+500 users). At least 2 years in a leadership role within IT service delivery. Experience supporting MS Windows, Azure, and enterprise IT services (desktop, printers, A/V systems). Preferred Qualifications Certifications: CISSP, Azure Fundamentals (AZ-900). Experience with GCC or large company IT infrastructure setups. Benefits Competitive salary and benefits package Health, dental, and vision insurance Retirement savings plan Paid time off, including vacation and sick leave Work-life balance with flexible hours Apply Now If you're ready to lead and enhance Chevron's IT workforce enablement services, apply today to join our team! Equal Opportunity Statement Chevron is an equal opportunity employer, committed to diversity and inclusion in the workplace. Qualification : Bachelor's degree in Computer Science, Management Information Systems, or a related field.

Job Title: Product Marketing Manager Equipment Services (EQS) Location: Bengaluru, India Reports To: EQS Global Product Marketing Director About the Role: We are seeking a Product Marketing Manager to join our Equipment Services (EQS) Marketing team. In this role, you will develop and execute strategic marketing initiatives aimed at driving growth for the OptiRun Services Parts and Upgrades Portfolio. This position will be based in Bengaluru, India, and will report directly to the EQS Global Product Marketing Director. Key Responsibilities: Marketing Strategy: Develop and execute a comprehensive annual marketing growth plan for spare parts and upgrades, with a strong emphasis on eCommerce expansion within the EQS business unit. Campaign Management: Design and implement omnichannel awareness and lead generation campaigns to drive lead funnel growth and conversions. Content & Sales Enablement: Collaborate with product management, sales teams, creative agencies, and Marcom to develop persona-driven content, including sales tools, case studies, and digital assets that align with the buyer's journey. Cross-Functional Collaboration: Align with product management, sales, and regional marketing teams to ensure accurate tracking of installed base data and market visibility. Act as the subject matter expert for services e-commerce and service NPIs, and lead Problem-Solving Projects (PSPs) to enhance performance. Market Insights & Competitive Analysis: Collect customer insights (VOC), monitor industry trends, and analyze the competitive landscape to continuously refine marketing strategies and adjust product positioning. Who You Are: Education: Bachelor s degree in Marketing, Business, or a related field (MBA is preferred). Experience: 5+ years of experience in marketing, service product management, or marketing communications, with a strong understanding of service offerings (such as contracts, qualifications, operator training, spare parts, remote monitoring, and eCommerce catalog expansion). Proven Expertise: Demonstrated experience in building and executing lead generation, awareness campaigns, and developing content aligned with the buyer's journey. Project Management: Strong experience managing marketing projects (eCommerce catalog, NPIs, customer VOC, etc.) and driving results across multiple teams. Effective Communication: Ability to communicate clearly and effectively with stakeholders at all levels within the organization. Preferred Qualifications: Familiarity with Danaher Business Tools (DBS), including Transformative Marketing, Launch Excellence, Strategic Segmentation, and PSP. Prior experience with ServiceMax, Salesforce, and Google Analytics. A collaborative and results-driven mindset with the ability to work cross-functionally to achieve marketing goals. Qualification : Bachelors degree in Marketing, Business, or a related field (MBA is preferred).

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Power the Future with Us! Location: Bengaluru, India Reporting to: Service Manager SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, operating in 34 countries with millions of installations across 133+ nations. Our innovative portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a dynamic and experienced Language Trainer to enhance communication skills within our team in Bengaluru. If you have a passion for language training, expertise in dialect coaching, and a knack for helping others improve their language proficiency, we d love to hear from you! Key Responsibilities Develop & deliver customized language training programs based on agents proficiency levels. Provide specialized coaching to improve pronunciation, dialects, and regional accents. Use interactive methods such as multimedia resources and activities for engaging lessons. Assess & evaluate agents progress through tests, quizzes, and personalized feedback. Coach on cultural nuances to enhance language understanding and contextual accuracy. Lead group discussions, workshops, and seminars to refine conversational and presentation skills. Identify learning gaps and provide constructive feedback for improvement. Stay updated on the latest language training methodologies and tools to enhance training quality. Job Requirements 2+ years of experience in language training. Proven expertise in dialect coaching. Strong verbal and written communication skills. Excellent multitasking abilities and adaptability. Ability to identify learning gaps and provide effective feedback. Bachelor s degree in Language, Education, or a related field (preferred). Be part of a global leader in clean energy innovation. Career growth & skill development opportunities. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we recognize that our strength lies in our people. Join us and help shape a future where clean, green energy powers the world! Apply now and be a part of our mission! Qualification : Bachelors degree in Language, Education, or a related field

Summary / Role Purpose The Account Manager will increase new and existing business by adapting ANSYS engineering simulation products and solutions into customers engineering environments and product development processes, ultimately helping customers develop new products and improve existing products and processes. The Account Manager is responsible for all sales activities, from developing new customers through generation of new contacts within an assigned geographical territory, and/or specified named accounts and is responsible for maximizing sales profitability, growth, and account penetration. The role sells the entire Ansys solution and services directly to end users. A successful Account Manager creates a long-term strategy, and helps the customer realize the greatest possible ROI and executes on the said plan from the Ansys solution. Key Duties and Responsibilities Performs sales activities, establishes, develops and maintains business relationships with current and/or prospective customers to maintain renewal business and generate new business for an assigned geographic area, set of named accounts or product/service line to achieve or exceed revenue objectives. Create and conduct sales presentations to match customers' required capabilities to their positive business outcomes. Remain knowledgeable and keep abreast of the company's new and existing products/services to facilitate sales efforts. Research sources for developing current and prospective customers to determine their potential. Develop clear and effective written proposals/quotations for current and prospective customers. Create and maintain account plans for existing customers highlighting profile, share, and value opportunities. Leads coordination of sales effort with marketing, account team, sales management, accounting, legal, and technical services groups globally. Maintain accurate sales data and reports within CRM. Provide accurate forecasts for new sales and renewal revenues. Leverage trade shows and conventions; schedule training and seminars to enhance new business opportunities within the current and prospective customer base. Alert clients to new or improved products/services and relay client feedback to product development staff. Serve as a resource to Ansys channel partners within a designated territory by assisting with the sales process related to new and existing accounts, up to and including opportunity close. Minimum Education/Certification Requirements and Experience Education & Years of Experience: Bachelor s degree in technical, engineering, business or related field with 5+ years of experience demonstrating success in technical sales positions OR 6+ years of experience demonstrating success in technical sales positions. Experience in EDA/ semiconductor design and electronics system design. Demonstrates understanding of engineering analysis and technology. Excellent communication and organizational skills and the ability to work independently. Travel: up to 50%. Preferred Qualifications and Skills Fluent in English. Demonstrated knowledge of the company's products/services. Knowledge of the specific territory, product line, or customer(s). Ability to present to VP & C-Level Executives. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

About RARE RARE is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, RARE simplifies life and enhances experiences through a wide range of services: Travel Services: From flight bookings and visa assistance to personalized itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating custom menus for special occasions. Gifting Solutions: Thoughtful gift sourcing for any event, personalized packaging, and seamless delivery. Mobility Coordination: Chauffeur services, vehicle rentals, and transport solutions for convenience and ease. Lifestyle Support: Event planning, wellness services, and daily errands for complete lifestyle management. By managing everyday tasks and taking care of the details, RARE allows customers to focus on what matters most be it work, family, or personal goals. With a strong commitment to efficiency, reliability, and personalized solutions, RARE empowers customers to live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking and User Management Maintain a list of pending and completed user requests, identifying areas of delight. Monitor multiple pending requests and flag cases for consolidation where appropriate. Nudge agents to manage clubbed requests for better coordination and customer experience. Keep an updated list of available rewards, delights, and offers for deployment. Manage and maintain customer data, including profiles, preferences, past interactions, and completion rates. Delight Delivery Identify customer delight opportunities based on transaction value, status, and engagement history as per SOPs. Select appropriate rewards and delights tailored to each user and task. Track and document customer feedback on delight delivery. Background Requirements 3+ years of experience in customer experience, loyalty programs, or concierge roles. Strong creativity and a customer-centric mindset. Experience or passion for creating engagement and delight initiatives. Key Result Areas (KRAs) Identify and execute customer delight opportunities. Ensure proper tagging and consolidation of unfulfilled requests. Enhance overall customer experience. Key Performance Indicators (KPIs) Engagement Rate: Measured through customer interaction and participation. Positive Feedback: Collected from delight interactions. Retention Rate Improvement: Track and improve repeat customer engagement. Customer Satisfaction: Monitor scores at the user level to ensure high service quality. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

HR Connect Manager Location: Bangalore, India About Juniper Networks At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network depends on the creativity and commitment of our people. It requires consistent and dedicated practice something we call the Juniper Way. Role Overview Juniper s Human Resources Shared Services Group (HR Connect) is the first point of contact for employees, supporting the entire employee lifecycle from onboarding to offboarding and everything in between. We aim to provide seamless support and guidance on HR-related programs and policies. The HR Connect Manager will oversee HR Operations and Compliance for the India and APAC regions as part of a global team. This role manages a team of 3 Employees and 2 Contractors with a focus on enhancing the employee experience. The successful candidate will possess strong leadership, customer service, coaching, and project management skills while thriving in a fast-paced, dynamic, multicultural environment. Key Responsibilities HR Operations Serve as the subject matter expert on HR processes, policies, and practices. Guide and support HR Advisors in responding to employee queries, consulting with managers, and administering HR policies. Ensure employees receive the best experience by recommending tools and resources that drive positive outcomes. Oversee program support and management for processes such as onboarding (Get Connected), offboarding, non-medical leaves of absence, and the annual performance management cycle. Define, track, and communicate team Service Level Agreements (SLAs), working closely with the HR Connect Manager for AMER/EMEA. Analyze HR Connect processes and metrics to ensure efficiency, effectiveness, and quality through data-driven decision-making. Compliance Possess a general understanding of compliance for India and international laws regarding employment practices. Oversee HR Compliance programs or projects (internal/external audits, entity setup, new laws interpretation, etc.). Ensure accurate and compliant maintenance of employee data and documents. Collaboration and Leadership Collaborate with COE Leaders and HR Business Partners to implement processes and systems that continuously improve outcomes. Lead cross-functional HR programs and manage relationships with vendors. Experience and Skills Required Bachelor's degree or equivalent in Human Resources, Business, or related field with 10+ years of HR experience in an operations role. Solid understanding of HR operations concepts, policies, and administrative procedures. Superior customer service skills. Proven ability to build relationships and influence across all levels. Ability to thrive in a fast-paced, dynamic, multicultural environment. Strong analytical, troubleshooting, and problem-solving abilities. Data-driven mentality with program management experience. Excellent interpersonal and communication skills. Experience managing a global team is a plus. Occasional business travel required.

Position: Manager Automation/Self-Service Business: Future of Experience Location: Bangalore About Juniper Networks At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network depends on the creativity and dedication of our people a philosophy we call the Juniper Way. Job Summary We are seeking a highly accomplished professional with 15+ years of experience in developing and managing self-service and automation solutions powered by AI and Machine Learning (ML). The ideal candidate will have a proven track record of leading cross-functional teams, optimizing processes, and driving innovation in support and services functions. Role and Responsibilities Customer/Stakeholder Focus Maintain strong customer focus and drive innovation to meet business outcomes. Facilitate communication among internal and external stakeholders. Coordinate across technical teams to ensure timely service restoration, resolution, and root cause analysis. Monitor the effectiveness of implemented AI/automation solutions and continuously optimize them. People Management Hire, train, and develop a high-performing team to deliver business goals. Demonstrate exceptional team management, fostering collaboration and innovation. Address conflicts and resolve team issues promptly and effectively. Plan team capacity and ensure adequate staffing to meet project demands. Business Strategy & Execution Develop and execute a strategic roadmap for AI and automation in support & services, aligning with overall business objectives. Identify opportunities to optimize processes, reduce costs, and enhance user experience through AI-driven solutions. Ensure compliance with relevant regulations and industry standards. Track solution performance and make data-driven improvements. Required Skills Strong understanding of AI and traditional ML models architecture, infrastructure, and frameworks. Proficiency in data analytics tools, models, and interpretation. Project management expertise with experience in large-scale automation initiatives. Familiarity with APIs and modern-stack technologies is beneficial. Education & Experience Bachelor s degree in Engineering, Computer Science, or a related field (Master s preferred). 15+ years of experience, with at least 7 years in people management within relevant domains. Our Values The successful candidate will be a role model for the values of the Juniper Way: Be Bold Build Trust Deliver Excellence Equal Opportunity Statement Juniper Networks is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or veteran status. We provide reasonable accommodation for individuals with disabilities throughout the hiring process. Qualification : Bachelors degree in Engineering, Computer Science, or a related field (Masters preferred).

We are looking for a proactive Technology Enthusiast to join us as IT Service Manager for Bangalore. You will control the entire lifecycle of our mobile estate from device procurement through retirement and optimize costs and usage with global Enterprise Mobility Management (EMM). A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity. About You experience, education, skills, and accomplishments Collaborate with cross-functional teams and 3rd party to address service issues, fostering effective communication and coordination to achieve resolution. Bachelor s degree in Computer Science, Engineering, Mathematics, etc or equivalent experience. Minimum 5 years of experience in Troubleshoot and resolve complex hardware, software, and network-related problems Oversee enterprise mobility suite from cost optimization to device lifecycle management with managed mobility service experience It would be great if you also had . . . Experience in building, managing, and maintaining a knowledge base containing policies, procedures, documentation, and knowledge base articles This role involves working closely with various departments (IT, T&E, Finance and 3rd Party Supplier) to optimize mobile device usage, manage mobile expenses, and ensure compliance with company policies. Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Teams, Outlook, Word, Excel, PowerPoint, LucidChart, Microsoft SCCM, and Microsoft Office 365. Provide support and solutions include request fulfilment, incident resolution, IT services and implementation, knowledge management and unified endpoint management. Accelerate employee onboarding and productivity through seamless mobile carrier management, adding service to an existing device, order new device. Support our UEM deployment with mobility management to provide policy and compliance management, and endpoint security to protect against threats and data breaches. Gain visibility to our enterprise mobility expenses, data and usage. Discover cross-category trends and configure custom reporting dashboards to efficiently manage and validate contracts, inventory, invoices, processing and payments to reduce costs and optimize resources. Elevate enterprise mobility suite through granular mobile expense management insights and configurable analytics dashboards. Accurately allocate mobile costs at a global scale and enable strategic decision-making to optimize our mobile estate. Track and report on resolution and performance metrics related to mobile device management and support Efficiently plan budgets and align our mobile estate with our organization's financial goals to optimize our enterprise mobility suite. Monitor and analyze team performance metrics related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identifying areas for improvement and implementing strategies to optimize service delivery. About the Team Global IT Workplace Services function with team members based across multiple geographies in across the Globe. The team comprises 50 Members and reports to the Director of Global IT Workplace Services. Hours of Work Fulltime 45 h/week Hybrid working model At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Bachelors degree in Computer Science, Engineering, Mathematics, etc or equivalent experience.

About the Role: The Client Service Manager - Operations Support acts as a vital link between our Client Service Managers (CSMs) and internal Operations teams, ensuring seamless handling of client retirement plan queries. This role is accountable for maintaining departmental quality and adherence to time standards. Responsibilities also include staff training and mentoring, quality assurance, MIS & reporting, performance management, staffing projections, and driving process improvements. Key Responsibilities: Operational Expertise: Deep understanding of Plan Service Center, Partner Link, plan design, and CSM workflow. Oversees activities to ensure smooth interdepartmental collaboration and delivery. Provides hands-on support and troubleshooting as needed. Team Leadership & Development: Mentors, coaches, and develops team members through regular one-on-one meetings and ongoing feedback. Conducts performance evaluations, addresses staff issues, and recommends salary adjustments and promotions. Assesses staffing needs, conducts interviews, and makes hiring decisions. Performance Management & Reporting: Monitors team and individual performance against goals, quality targets, and service level expectations. Tracks key metrics, prepares management reports, and identifies trends. Manages employee records and reports findings to management. Escalation Management: Handles escalated issues from representatives, clients, and participants. Identifies trends in escalations and proactively implements solutions. Collaboration & Communication: Works closely with CSMs to identify potential middle-office tasks and bring segment-level work to the team. Participates in regular governance meetings with CSM teams. Communicates effectively with partners via calls and emails. Process Improvement: Leads process deep dives, reviews, controls, and audits. Develops and implements process improvements for efficiency and cost-effectiveness. Manages logical access reviews with partners for new task types. Training & Documentation: Designs SOPs, training plans, and assessments. Delivers training and builds domain expertise within the team. Project Management: Monitors deliverables, tracks activity, escalates issues, publishes progress reports and dashboards, and recommends action plans. MIS & Reporting: Provides timely and accurate reporting on key business metrics. Expert in MS Excel and other Microsoft Office Suite programs. Qualifications: 9-12 years of overall experience, with a minimum of 6 years in the 401(k) industry. Cross-functional experience in teams such as loans, enrollment, payroll support, compliance, and audit is essential. Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans. Excellent interpersonal, customer service, and communication skills (oral and written). Proactive, solution-oriented approach and collaborative mindset. Proven ability to meet deadlines and prioritize client service. Proficient in Microsoft Office Suite, especially Excel. Experience as an MIS expert is required. Hands-on experience leading teams within the retirement domain (Implementation, Money In, Money Out, Account Resolutions, etc.) is a plus. SPARK/AASPA certification and LSS certification are preferred. Experience working on process-related projects is a plus. Bachelor's Degree required. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive 1 consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : Bachelors Degree is a must.

About Unilever Unilever is a purpose-driven global company, impacting the lives of billions of consumers in over 190 countries. Our brands are trusted and loved, and we are committed to making sustainable living commonplace. We believe that doing business the right way drives both performance and positive societal change. At Unilever, we foster an inclusive, flexible, and collaborative work environment. Your career here will be a dynamic journey where you can shape your future while contributing to a better business and a better world. About UniOps Unilever Operations (UniOps) is the technology and business services engine of Unilever, providing seamless enterprise solutions across 190+ locations. Through strategic sourcing, digital transformation, and operational excellence, UniOps enables Unilever to drive growth, enhance efficiency, and stay future-fit. Role Overview As a Global Security Specialist Workplace Experience and Operations, you will be responsible for designing, implementing, and managing security programs across Unilever s global workplace facilities, passenger fleet, and travel service lines. Your role will ensure compliance with global security and safety standards while driving innovation, operational excellence, and best practices in risk management. You will collaborate with internal stakeholders, suppliers, and cross-functional teams to enhance safety measures, leverage emerging security technologies, and maintain a secure environment for Unilever employees. Key Responsibilities Security Strategy & Technology Integration Develop and implement a comprehensive security and safety strategy aligned with Unilever s global objectives. Design roadmaps for security transformation initiatives and oversee their execution. Evaluate and integrate advanced security technologies to enhance workplace safety. Support the deployment of digital solutions to meet security and safety goals. Stay updated on emerging security trends and recommend innovative measures. Cross-Functional Collaboration Partner with internal teams, including HR, IT, Legal, and Facility Management, to create a holistic security framework. Communicate security initiatives and updates to senior leadership. Drive change management efforts, providing training and awareness programs. Operational Safety & Security Assist in implementing the Workplace Sustainability, Safety & Security (WPS) work plan. Ensure compliance with Unilever s global safety policies for travel, events, and fleet management. Monitor security and safety performance, infrastructure, and service delivery. Proactively manage risks and escalations, working closely with regional teams. Vendor & Budget Management Manage relationships with key security and safety suppliers. Oversee contract negotiations, service level agreements, and supplier performance evaluations. Develop and manage the budget for security initiatives, ensuring efficient resource allocation. Capability Building & Compliance Embed a strong security culture across Unilever s workplace services, impacting 800+ employees and 6,000+ contractors. Ensure consistent implementation of global security frameworks and standards. Organize training programs, workshops, and capability-building initiatives. Champion a culture of security awareness to minimize risks and incidents. Qualifications & Experience Education: Bachelor s degree in Engineering, Science, Business, or a related technical discipline. Experience: Strong background in security and safety management within a corporate, FMCG, or facility management environment. Knowledge of occupational safety regulations and industry best practices. Experience in managing large-scale security projects and implementing digital security solutions. Familiarity with change management and training initiatives. Skills: Strong communication and stakeholder management skills. Ability to work in a fast-paced, global environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Project management experience with a strategic mindset. Fluency in English; additional language skills are a plus. Why Join Unilever? At Unilever, we celebrate diversity and inclusion, ensuring that all employees regardless of race, gender, age, disability, or background have the opportunity to thrive. Join us to challenge conventional ideas, drive innovation, and make a meaningful impact on business and society. Qualification : Bachelors degree (Engineering / Science / Business / Technical discipline).

Job Summary: Google Cloud is seeking a Program Manager to join our Scaled Services team in Go-to-Market (GTM) Strategy and Operations. This role will focus on operational excellence, helping optimize seller and compensation operations, and enabling growth by improving processes that support the cloud seller experience. You will work with cross-functional teams to design, launch, and optimize operational processes across vendor teams and key business functions. Key Responsibilities: Lead high-priority escalations from intake to resolution, ensuring effective execution and closure. Analyze and optimize operational performance by identifying and articulating process improvement opportunities. Collaborate with Compliance, Finance, Payroll, and Regional Strategy teams to optimize timelines for case resolution and ensure smooth operations. Deliver process optimization that enhances efficiency and reduces friction in key business operations, including order management and compensation. Build relationships and influence cross-functional teams to drive continuous improvements across escalation paths and business processes. Translate business needs into technical requirements, working with Engineering and other internal teams to implement scalable solutions. Track and resolve issues related to data quality, account, billing, planning, quota, and attainment. Minimum Qualifications: Bachelor s degree or equivalent practical experience. 3+ years of experience in program or project management. Proven experience in translating business needs into technical requirements. Experience working with executive-level clients or stakeholders. Preferred Qualifications: Experience in managing vendor relationships and third-party collaboration. Experience with Salesforce or other CRM/ERP systems. Experience in process design and re-engineering, optimizing workflows and operational efficiency. Why Join Google Cloud? At Google Cloud, you'll be part of a team that accelerates digital transformation for organizations worldwide. This role offers a chance to work with cutting-edge technology and collaborate with various teams to enhance the seller experience while optimizing key operational processes. Qualification : Bachelor's degree or equivalent practical experience.

Overview: Collins Aerospace is seeking an experienced Senior Lead Engineer Stress Engineering to join the Aerostructures team. In this critical role, you will leverage your expertise in structural engineering to provide technical solutions for nacelle hardware, ensuring minimal aircraft downtime and compliance with certified type design and airworthiness (FAA/EASA) requirements. You will play a key part in supporting the operational requirements of airline customers and driving solutions in a fast-paced, global environment. Primary Responsibilities: Repair Stress Analysis & Technical Solutions: Perform repair stress analysis and develop analytical methods for medium to complex technical issues, supporting airline operational needs, formal certification reports, and design changes. Engineering Judgments & Repair Solutions: Provide engineering judgments and support margin explorations for nacelle component repairs across various programs, using both metallic and composite structures. Airworthiness Documentation: Prepare airworthiness documents including substantiating analysis and obtain necessary approvals from airworthiness organizations. Customer Communication & Support: Communicate with airline customers to develop rapid technical solutions, collaborating with airframers, engine manufacturers, and suppliers to evaluate and resolve repair data. Collaboration with Cross-functional Teams: Work with the Collins Spares team, Airline/Field Support Managers, and other departments to resolve customer issues effectively. Compliance & Reporting: Ensure compliance with US and country-specific export control requirements. Report to the Aftermarket Technical Services Manager, contributing to the organization s vision of becoming the best aerospace systems company globally. Driving Airline Customer Experience: Work with a diverse global team of engineers, staying at the forefront of improving the airline customer experience. Basic Qualifications: Education: Bachelor s or Master s degree in Mechanical Engineering or Aeronautics. Experience: 6 to 10 years of relevant experience in aerospace structural analysis, including hand analysis and FE tools such as Patran/Nastran. Structural Analysis Expertise: Strong understanding of load paths, load balance, free body diagrams, static and fatigue analyses of metallic and composite aircraft structures. Nacelle Systems Knowledge: Familiarity with nacelle systems for modern aircraft programs (B787, A320Neo, A220, A350). Repair and Inspection Knowledge: Sound knowledge of repair methods for metallic/composite structures and common defects, as well as inspection techniques. Flexible Work Hours: Willingness to work day shifts, weekends, and holidays on rotation as required. Pressure Handling: Ability to work under pressure in a fast-paced environment with short lead times while managing multiple repair tasks. Preferred Qualifications: FEA Expertise: Experience with Patran/Nastran (Sol 101, 106, 111). Customer Support Experience: Previous experience in an aftermarket customer support engineering role. Technical Publications Familiarity: Knowledge of Structural Repair Manual, Component Maintenance Manual, Aircraft Maintenance Manual, Service Bulletins, and Airworthiness Directives. Regulatory Knowledge: Understanding of EASA/FAA requirements and associated repair documentation. About Collins Aerospace: Collins Aerospace is a leader in developing advanced, intelligent solutions for the global aerospace and defense industry. Our Aerostructures business is recognized for its innovative nacelle systems, which improve fuel efficiency, reduce engine noise, and provide critical stopping power during landings. We re continuously evolving to create the next generation of greener, quieter, and more efficient nacelles. Diversity & Inclusion: At Collins Aerospace, we believe diversity drives innovation, and inclusion drives success. We foster a culture that encourages sharing ideas and passion, enabling us to meet the toughest challenges in the aerospace industry and open new paths to possibility. Employee Benefits: Transportation Facility & Meal Coupons Group Term Life Insurance & Health Insurance Group Personal Accident Insurance Employee Scholar Program Work-Life Balance & Car Lease Program National Pension Scheme & Leave Travel Allowance (LTA) Fuel & Maintenance/Driver Wages & Meal Vouchers Ethical & Safety Commitment: Collins Aerospace has a strong commitment to ethics and safety. All positions in India require a background check, which may include a drug screen (only for operations positions). Why Collins Aerospace? At Collins Aerospace, we are redefining aerospace. Join our team of passionate engineers and innovators who are dedicated to creating cutting-edge solutions that push the boundaries of what s possible in air travel. Help us shape the future of aerospace by joining a supportive and inclusive workplace that values growth and creativity. Qualification : Bachelors or Masters degree in Mechanical Engineering or Aeronautics.

Position Summary: We are seeking a dynamic and experienced leader for the Site Lead for EIS position. Reporting directly to the RTX Identity & Access Management Lead, you will be responsible for overseeing multi-disciplined infrastructure functions at the site level. This includes ensuring the seamless integration of corporate infrastructure objectives and strategic initiatives, while driving operational excellence across various infrastructure domains. You will lead a high-performing infrastructure team and oversee the execution of key initiatives that contribute to the organization s success. Key Responsibilities: Leadership & Strategy: Oversee the execution of the EIS team s vision, roadmap, and strategy to streamline operations and drive optimization. Lead the site s infrastructure operations, managing business operations, strategy, and operational excellence. Drive policy compliance and security awareness across the site, ensuring alignment with corporate EIS strategies. Cross-Functional Collaboration: Foster collaboration with multiple EIS functions to integrate processes and execute the EIS team portfolio. Work closely with the EIS leadership team to facilitate decision-making and allocate resources effectively. Operational Support & Improvement: Manage EIS Business Operations, ensuring key performance targets and continuous improvement initiatives are met. Partner with various teams to ensure alignment of priorities with the organization s business strategy and compliance requirements. Team Management & Development: Lead and mentor cross-functional, high-performing infrastructure teams, setting clear goals, providing performance evaluations and feedback, and offering direction and support. Manage organizational change management initiatives and support portfolio and project management activities. Executive Communication & Reporting: Deliver presentations to senior executive leadership, communicating key updates and project milestones effectively. Qualifications You Must Have: Experience: Minimum 12 years of experience in leading, cross-regional, multi-disciplined infrastructure teams. Alternatively, 10 years of experience with an advanced degree. Leadership & People Management: Extensive experience in supervising and managing people, including overseeing cross-functional teams, setting goals, providing performance feedback, and supporting professional development. Collaboration & Decision-Making: Proven ability to collaborate with various teams and stakeholders, making informed decisions that align with organizational goals. Technical Proficiency: Solid experience with organizational change management and portfolio/project management. Proficiency in Microsoft Office tools, Visio, and MS Project. Education: A University Degree or an Advanced Degree. Qualifications We Prefer: Integrity & Professionalism: Embody the highest ethical standards and professionalism, influencing and motivating others across all levels of the organization. Business & Process Improvement: Strong background in business operating and process improvement frameworks (e.g., R6s, CORE, SAFe). Critical Thinking & Problem-Solving: Strong critical thinking skills with the ability to manage complexity, ambiguity, and exercise independent judgment. Leadership Excellence: Advanced business knowledge with demonstrated leadership capability to deliver results and meet organizational goals. RTX Equal Employment Statement: RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Qualification : Requires a University Degree and a minimum 12 years of experience, or an Advanced Degree and a minimum 10 years experience.