Manager Service Jobs in Hyderabad

Job Title: Associate Manager Export Import Documentation Location: Hyderabad Employment Type: Full-time Experience: 7-10 years (Shipping/Logistics domain) Salary: INR 10-13 LPA Notice Period: 1-2 weeks / Immediate About the Role: We are seeking a skilled Associate Manager to lead and manage our export import documentation team. The ideal candidate will ensure the smooth handling of documentation processes, foster team collaboration, and maintain high standards of customer service within the logistics/shipping back-office domain. Key Responsibilities: Manage, review, and coach the export documentation team to achieve departmental goals Monitor and follow key performance metrics to ensure success and process efficiency Streamline internal documentation processes for operational excellence Foster a team-oriented and collaborative work environment Collect essential shipment data from clients to initiate documentation processes accurately Communicate regularly with clients and vendors to verify and submit precise documentation Maintain strong knowledge of export-import terminology for accurate documentation completion Promote a customer-focused approach by establishing service standards and delivering training Monitor customer satisfaction and develop innovative solutions to meet customer needs Communicate effectively through verbal, written, and listening skills to keep stakeholders informed Required Skills & Experience: 6-7+ years of back-office experience, preferably in logistics or shipping Proven project management skills with experience handling new process migrations Strong knowledge of process metrics including productivity, accuracy, and turnaround time (TAT) Experience managing a team of 20+ members directly for over 2 years Ability to work across different time zones and coordinate processes globally Excellent people management and time management skills Educational Qualifications: Postgraduate degree / MBA preferred 8-10 years of relevant experience in the shipping domain What We Offer: Competitive salary (INR 10-13 LPA) Opportunity to lead a dynamic team in a growing organization Exposure to global logistics and export-import processes Collaborative work environment and professional growth opportunities Qualification : Postgraduate degree / MBA preferred

Azure Infrastructure Engineer Role Overview: We are seeking an experienced Azure Infrastructure Engineer to join our growing team. The ideal candidate will have hands-on expertise in Azure Resource Management, PaaS services, Compute services, Networking, Storage, Identity & Access Management, Monitoring & Diagnostics, and DevOps practices. You will play a pivotal role in designing, implementing, and maintaining our Azure infrastructure, ensuring it supports a wide range of applications and services. Key Responsibilities: Design & Implement Infrastructure Solutions: Architect scalable, secure, and highly available Azure infrastructure using Azure Resource Manager to meet business and application requirements. Manage Azure PaaS Services: Configure and manage Azure PaaS services (such as Azure App Services, Azure Functions, and Azure SQL Database) to optimize application performance, reliability, and scalability. Oversee Azure Compute Services: Manage and configure Azure Compute Services, including Virtual Machines, App Services, and Container Instances, ensuring efficient resource usage and performance. Networking & Security: Implement networking solutions within Azure, including Virtual Networks, Network Security Groups, and VPN gateways, ensuring secure and efficient network communication. Storage Solutions: Design, implement, and manage Azure storage solutions to ensure high availability, security, and efficient data access for applications. Identity & Access Management: Implement Identity and Access Management (IAM) solutions with Azure Active Directory and Role-Based Access Control (RBAC) to maintain secure user access and permissions across the infrastructure. Monitoring & Diagnostics: Utilize Azure Monitoring and Diagnostics tools to monitor infrastructure performance, identify issues, and ensure optimal operational efficiency. DevOps Integration: Work closely with DevOps teams to integrate infrastructure solutions with CI/CD pipelines, ensuring seamless application deployment, updates, and management. Documentation: Maintain detailed documentation of infrastructure configurations, best practices, and operational procedures for consistency and knowledge sharing across teams. Continuous Improvement: Stay updated with the latest Azure services, features, and best practices. Proactively recommend improvements to enhance infrastructure performance, security, and cost-efficiency. Skills & Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Azure Resource Management: Strong understanding of Azure Resource Manager, deployment automation, and infrastructure-as-code (IaC) practices. Azure PaaS Services: Proven experience managing Azure App Services, Azure Functions, and Azure SQL Database to optimize cloud application performance. Azure Compute Services: Expertise in managing and configuring Virtual Machines, App Services, and Container Instances for compute workloads. Networking Expertise: In-depth knowledge of Azure networking concepts, including Virtual Networks, Network Security Groups, and VPN solutions. Storage Solutions: Solid experience with Azure storage solutions (e.g., Blob Storage, Disk Storage) and best practices for data management and security. Identity & Access Management: Proficiency in Azure Active Directory and Role-Based Access Control (RBAC) for user and resource management. Monitoring & Diagnostics: Experience with Azure Monitoring and Azure Diagnostics tools to maintain system performance and troubleshoot issues. DevOps Knowledge: Familiarity with DevOps practices and experience working with CI/CD pipelines, automation tools, and infrastructure-as-code frameworks (e.g., ARM templates, Terraform). Additional Information: Role: Azure Infrastructure Engineer Department: Cloud Engineering Industry: IT Services Employment Type: Full-time, Permanent Role Category: Infrastructure Engineering Qualification : Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

IT Project Manager Role Overview: We are seeking an experienced IT Project Manager to lead and manage IT projects from initiation to successful closure. The ideal candidate will have a proven track record in project management, a deep understanding of project management methodologies, and the ability to coordinate cross-functional teams. You will oversee all aspects of project planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget. Key Responsibilities: Project Leadership: Lead and manage IT projects across the full lifecycle, ensuring timely delivery, quality standards, and stakeholder satisfaction. Scope and Objectives Definition: Work closely with stakeholders to define project scope, objectives, and deliverables that align with business goals. Project Planning: Develop detailed project plans, timelines, and budgets. Track and report progress against key milestones, making adjustments as necessary to ensure project success. Cross-functional Collaboration: Coordinate with diverse teams, including developers, engineers, designers, and business stakeholders, to ensure seamless execution of project tasks. Risk Management: Identify potential project risks and issues early, implementing mitigation strategies to keep projects on track and minimize disruption. Communication: Serve as the primary point of contact for project status updates, delivering clear and timely communication to stakeholders and team members. Resource Management: Allocate resources effectively, manage budgets, and ensure adherence to project timelines, adjusting plans when needed. Facilitation: Lead project meetings, workshops, and reviews, ensuring alignment between team members and stakeholders throughout the project. Best Practices: Ensure adherence to project management methodologies, frameworks, and standards, such as Agile or Scrum, to drive efficiency and success. Continuous Improvement: Contribute to process improvements, leveraging lessons learned from past projects to refine and enhance project management practices and strategies. Skills & Qualifications: Education: Undergraduate: B.Tech/B.E. in any specialization. Postgraduate: M.Tech, MBA/PGDM, or MCA in any specialization. Experience: Proven experience as an IT Project Manager with 10+ years of experience in managing IT projects and 5+ years of team leadership experience. Project Management Expertise: In-depth knowledge of project management methodologies, frameworks, and best practices, particularly Agile and Scrum. Leadership Skills: Strong leadership, communication, and interpersonal skills with the ability to motivate and guide cross-functional teams to success. Technical Understanding: A solid technical background with a deep understanding of IT systems, infrastructure, and the software development lifecycle (SDLC). Project Management Tools: Experience with project management tools and software (e.g., JIRA, MS Project, Asana, Trello, etc.). Problem-Solving: Excellent decision-making skills, with the ability to navigate complex project environments and drive successful outcomes under pressure. Additional Information: Role: IT Project Manager Department: Project & Program Management Industry: IT Services & Consulting Employment Type: Full-time, Permanent Role Category: Technology/IT Qualification : B.Tech/B.E. in any specialization.

Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management

Job Title: Associate Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we empower the world through essential innovations. Whether it's delivering clean water to over a billion people, enabling sustainable tech for smart devices and electric vehicles, or ensuring the safety of workers globally we work on things that truly matter. Join us to make a real impact. Position Overview: As an Associate Customer Service Representative, you will manage the end-to-end (E2E) Order-to-Cash (OTC) process for your assigned business line. You ll act as the key liaison between customers, internal stakeholders, and external partners, ensuring smooth and timely order execution while upholding service excellence. Key Responsibilities: Order & Process Management Handle diverse order types: stock & resale, BOND sales, and high sea sales, adhering to standardized customer service processes. Execute all order lifecycle stages in SAP, from order entry through invoice generation. Cross-Functional Collaboration Work closely with teams across Supply Chain, Finance, Credit, Logistics, Tax, and 3PL providers. Support sales teams by reconciling forecasts vs. actual sales and ensuring order fulfillment is aligned with sales targets. Delivery & Issue Management Monitor open orders and coordinate with Supply Chain to ensure timely deliveries. Address customer complaints and return requests, ensuring compliance with complaint management policies and delivering quick resolution. Customer Engagement Serve as the primary point of contact for B2B customers, OEMs, and channel partners. Manage customer onboarding and maintain master data, ensuring timely updates based on requests. Operational & Compliance Oversight Drive effective execution of rebate, discount, and credit note programs. Ensure all commercial activities align with SOX compliance, accounting, and GST/tax guidelines. File and manage documentation in line with internal control and audit protocols (SOX/CRIM). Digital Enablement Support the organization s E-commerce transformation journey, ensuring functional KPIs are met. Qualifications & Experience: Education Graduate in any discipline (required) PG Diploma / MBA in Operations or Supply Chain Management (preferred) Experience 5+ years of experience in Order Fulfillment or Supply Chain. Proficient in SAP (Order Management module). Working knowledge of GST, commercial practices, and basic accounting. Familiarity with Service Cloud/Salesforce (preferred). Core Competencies Strong communication and interpersonal skills. Effective problem-solving and complaint handling capabilities. Proficiency in MS Office (Excel, Outlook, PowerPoint). Strong attention to detail and documentation accuracy. Team player with ability to collaborate across global functions. Be part of a purpose-driven, global organization making a real-world impact. Collaborate with world-class professionals in a diverse and inclusive environment. Drive innovation and operational excellence through meaningful work. Qualification : PG Diploma / MBA in Operations or Supply Chain Management

IT Engineer Location: Hyderabad, Telangana, India Company: Qualcomm India Private Limited Job Overview We are looking for an experienced IT Engineer to manage and support UNIX-based systems in complex heterogeneous environments. The role involves troubleshooting, administration, and ensuring the availability of systems and services within the organization. You will work with multiple operating systems such as Red Hat Enterprise Linux, Ubuntu, SUSE, and Solaris, as well as hardware platforms like HP, Sun, Super Micro, and Dell. Key Responsibilities Administer and troubleshoot UNIX-based systems (Red Hat, Ubuntu, SUSE, Solaris) and virtual infrastructure across multiple locations. Configure and deploy hardware devices such as HP DL/BL Series Servers, Sun Hardware, Super Micro, and Dell hardware platforms. Work with storage technologies, including SAN and RAID concepts. Manage and operate microservices using Docker and Kubernetes. Use configuration management tools like Ansible to automate server setup and deployment. Diagnose, resolve, and escalate technical issues impacting service availability. Perform server PXE installations, kickstart configurations, and manage patching and package updates. Participate in Datacenter operations and after-hours escalations relating to critical business activities. Contribute to knowledge sharing among team members and manage service responsibilities in a rotational on-call setup. Required Skills 3+ years of IT-related work experience with a Bachelor's degree, OR 5+ years of IT-related work experience without a Bachelor s degree. Strong troubleshooting skills in UNIX operating systems (Red Hat, Ubuntu, SUSE, Solaris). Hands-on experience with hardware devices, including HP DL/BL Series Servers, Sun Hardware, Super Micro, and Dell platforms. Familiarity with microservices technologies like Docker and Kubernetes. Experience with configuration management tools, particularly Ansible. Experience managing servers across different environments (Linux, Solaris, VMware). Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Time management and organizational skills, with the ability to learn new skills quickly. Change management experience. Physical Requirements Frequent transportation and installation of equipment up to 20 lbs. About Qualcomm Qualcomm is a leading company in the technology and telecommunications industry, providing innovative solutions for mobile, IoT, and advanced technologies. Join Qualcomm s talented team and be part of an exciting and fast-paced environment! Apply today to become part of Qualcomm s cutting-edge technology team!

Logistics Asset Manager Location: Hyderabad, India Full Time Company: Meta Meta s Enterprise Operations Supply Chain is focused on delivering integrated, scalable, and robust services to meet internal IT needs while supporting an expanding product and service portfolio. We are seeking an experienced Logistics Asset Manager to lead the end-to-end lifecycle of asset and inventory management, process automation, and regional service integration for logistics operations in India. This full-time role is based in Hyderabad and requires less than 20% travel. Key Responsibilities: Lead ideation and development of scalable logistics processes to support Meta s evolving internal products and services. Own and manage asset lifecycle operations and inventory management systems across supported business streams. Serve as a regional/country-specific IT logistics service owner, overseeing operations, governance, health & safety compliance, and continuous improvement. Drive service integration for new business streams and define operational success metrics. Maximize supply chain efficiency through automation and process innovation in a fast-evolving environment. Ensure compliance with internal audit, trade regulations, tax, and accounting procedures. Establish and maintain relationships with suppliers, partners, and internal stakeholders. Collaborate cross-functionally across departments and geographies to standardize and optimize asset management services. Provide operational insight and recommendations to minimize risk and improve service levels. Minimum Qualifications: 3+ years of experience in supply chain operations, logistics, or asset management. Hands-on experience with enterprise inventory management and ticketing systems. Experience in forward and reverse logistics with regionally or globally dispersed teams. Strong process improvement and customer SLA management capabilities. Bachelor s degree or equivalent experience in logistics, operations, or a related field. Proven communication skills to convey new concepts to cross-functional stakeholders. Problem-solving mindset with experience managing ambiguity and delivering results. Preferred Qualifications: Knowledge of compliance, financial, and secure supply chain frameworks. Data-driven mindset with experience in operational metrics and KPI evaluation. Background in IT hardware asset management. Experience working in dynamic, fast-paced environments with changing priorities. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to WhatsApp and Messenger, we empower billions around the world. Now, we're advancing toward immersive experiences such as AR and VR to build the next evolution in social technology. Come help shape the future beyond the screen. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or other legally protected status. Qualification : Bachelors degree or equivalent experience in logistics, operations, or a related field.

Business Operations Analyst IT Managed Services Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, Milestone has supported enterprise clients with IT transformation, innovation, and operational agility. We specialize in solutions like Application Services, Digital Product Engineering, AI/Automation, and ServiceNow. With over 3,000 employees, Milestone continues to drive industry-leading innovation through a people-first approach and collaborative work culture. Job Overview Milestone India is seeking a talented and dynamic Business Operations Analyst to join the Business Operations team. The role involves supporting Onshore Service Delivery Executives (SDMs) and Managers globally. You will analyze data, identify business opportunities, and improve operational efficiency. This position requires excellent attention to detail and the ability to work with multiple stakeholders. How You Will Make an Impact Review Business Policies & Processes: Analyze data and business information to identify opportunities for improvement and optimize operations. Financial Performance Reporting: Generate dashboards/reports on costs vs revenue for key customers. Identify cost-saving initiatives, billing leakages, and profitability opportunities. Cross-functional Collaboration: Work closely with executive management, delivery, sales, and finance teams to achieve company goals. Timecard Administration: Ensure accurate recording and billing of hours across multiple programs. Billing Analysis: Provide billing recaps and analysis for the delivery team to take corrective actions. Template Standardization: Standardize reporting templates for CSAT, QBRs, MBRs, and other KPIs. Customer NPS Reporting: Track and follow-up on customer NPS scores and provide reporting insights. SLA/KPI Reporting: Report on project SLAs, KPIs, and CPI index to measure performance. Process Automation & Centralization: Identify opportunities to centralize mundane tasks, automate processes, and reduce human errors. Vendor Feedback: Provide periodic feedback based on data and SLAs to improve efficiency and reduce costs. Financial Data Presentation: Present financial insights to key customers and internal stakeholders. Strategic Financial Planning: Experience in finance management, operations, budgeting, cost control, and M&A. Customer Billing: Centralize and validate billing accuracy across clients and vendors. Contract Management: Track SOW/CR renewals and ensure timely amendments and follow-up with stakeholders. Resource Tracking: Ensure resources are properly billed from day-1, tracking hires, terminations, and role movements. Adhoc Project Support: Handle new projects, assess, plan, and execute with support from the Team Lead. What You Will Need to Succeed Experience: At least 5-7 years in a Business Operations Analyst role, with 7-9 years of hands-on IT experience. Self-driven: Ability to work independently with minimal supervision. Analytical Skills: Strong analytical and organizational skills to enhance business performance and improve processes. Reporting Skills: Ability to generate insightful reports and present data to management and customers. Financial Acumen: Knowledge of finance and delivery to improve profitability and reduce delivery costs. Advanced Excel Skills: Strong proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Workday). Collaboration: Proven ability to build positive, constructive relationships with superiors, peers, and stakeholders. Agility: Willingness to stretch and contribute as needed. Exceptional Communication: Excellent verbal and written communication skills to interface with various teams. At Milestone, we believe in providing a collaborative, inclusive environment where employees are empowered to reach their full potential. By working at Milestone, you will have the opportunity to contribute to transformational IT solutions, enhance your skill set, and work with cutting-edge technologies.

Job Description We are looking for a Senior System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebuin will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Responsibilities: Develop and implement telephony networks with various components like SIP proxies, registrar, media-servers, billing systems etc. Develop and deploy SIP VOIP/PRI trunking solutions, highly scalable, robust, high-availability (HA), and fault-tolerant telecom products/systems. Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems. Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers. Requirements: 5+ years of hands-on industry experience in telecommunications. Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN) and Linux. Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc. Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc. Nice to have: Working knowledge in any of NoSQL databases like MongoDB, Redis, Cassandra etc. Passionate about knowing everything about VoIP Protocol standards & related RFCs. Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes).

Job Description We are looking for a Junior System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebuin will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Responsibilities: Develop and implement telephony networks with various components like SIP proxies, registrar, media-servers, billing systems etc. Develop and deploy SIP VOIP/PRI trunking solutions, highly scalable, robust, high-availability (HA), and fault-tolerant telecom products/systems. Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems. Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers. Requirements: 3 to 5 years of hands-on industry experience in telecommunications. Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN) and Linux. Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc. Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc. Nice to have: Working knowledge in any of NoSQL databases like MongoDB, Redis, Cassandra etc. Passionate about knowing everything about VoIP Protocol standards & related RFCs. Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes).

Job Description This role provides support to department activities with specific responsibility for the processing, recording, updating and reconciling information in compliance with established policies and procedures and to prepare and input information for the purpose of generating accounts and management information for IQ EQ group entities. Tasks Process service call requests and issue invoices / credit notes / provide specifications / close Service Agreement Lines etc. Assist with credit control activities. Process, record, update and reconcile accounting transactions from bank and credit card statements, including liaison with team for allocations. Process, record, monitor and settle client disbursements. Handle purchase ledger activities Prepare monthly/quarterly/yearly accounts and other reports for management and group reporting. BS Reconciliations Prepare and submit all tax and other statutory/regulatory returns. Prepare statutory financial statements including notes to accounts. Prepare cash reports for Senior Management and Group and ensure proper reconciliation is done. Input of banking transactions to various online banking platforms Provide coaching and assistance to junior team members. Revert on queries from internal clients. Provide oversight to ensure correctness and completeness of all finance activities undertaken by the assistant account s officers. Liaise and provide information to Senior Management and Group, including preparation of ad-hoc reports. Establish and maintain effective working relationships with colleagues and other business stakeholders. Liaise with key stakeholders, including internal, external auditors, banks, and government agencies. Provide support to Finance Manager and Team Lead for month end closing activities. Provide support to Finance Manager and Team Lead as and when required. Ensure that current financial and accounting policies, systems, and procedures operate effectively. Qualifications Degree Holder in Finance / Management / Accounting / Economics or Sem-Qualified ACCA Level 2/CA Inter (or experience I lieu) Minimum 4years of relevant experience. Additional information At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices. Company description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Qualification : Degree Holder in Finance / Management / Accounting / Economics or Sem-Qualified ACCA Level 2/CA Inter (or experience I lieu)

Job Description Responsibilities Drawing on your existing experience in Corporate, Company or Fiscal law you will be responsible for coordinating the day to day administrative and legal formalities for our varied and complex client portfolios. This will include real estate and corporate entities including trusts and companies. You have to be highly organized, reliable, work independently, pay close attention to details and know your subject matter as you will be dealing with queries relating to legal matters of holding companies. You will build strong customer relationships with existing and new clients, banks and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our legal and contractual requirements. Compliance and regulations has never been more complex; you ll need to ensure we comply and meet our KYC obligations by preparing, monitoring and maintaining robust client files, safeguarding from potential risks. You are able to support young team members and reviewing their work. You will lead board and shareholders meetings, reviewing related minutes, agreements and documentation. We are never complacent and always encourage our people to look for ways to improve our business; here everyone s opinion counts and we will value your contribution. Your long-term career goals are important to us too. We want to make sure we re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. Qualifications Qualifications You have a Bachelor or Masters degree in Corporate / Company Law and CS Semi qualified. 3 to 5years of legal experience inthe financialsector. Your communication skills are excellent, both verbal and in writing inEnglish; You have strong analytical skills and mature judgment; You re Client focused, Organized and Accurate Company description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Qualification : You have a Bachelor or Masters degree in Corporate / Company Law and CS Semi qualified.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Job Title: Service Associate - Recruitment Introduction At IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. To lead in this new era of technology and solve some of the world s most challenging problems. Your Role and Responsibilities As a Service Associate - Recruitment, you are responsible for working with partners and providing customer satisfaction with RPO services. You will work closely with the client, IBM s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Responsibilities: Engage stakeholders to define, build, and document hiring forecasts. Work with hiring managers to set Service Level Agreements (SLA) expectations and requirements. Work within pre-defined recruitment processes while assessing that process to identify, recommend areas for improvement, and build standard methodologies. Provide new methods and approaches for sourcing candidates and generating new leads. Meet weekly, monthly, and quarterly production goals. Collaborate with the business head to establish weekly, quarterly, and yearly Global Delivery Center goals. Review, analyze, mentor, and coach support teams to ensure recruiting goals are being met. Utilize Applicant Tracking System (ATS) to perform candidate screening and other tasks. Ensure detailed screening and selection criteria to identify top talent and assess the strength of the talent pool. Participate in client meetings with the Operations Director and Client Relationship Director to enhance customer satisfaction. Update candidate status regularly on the ATS. Perform other miscellaneous duties as required by management. Required Technical and Professional Expertise Minimum 1 year of experience in recruitment best practices (preferably in ITES / BPO / FA). Experience in building rapport and collaborating with Hiring Managers through the entire recruitment process. Expertise in sourcing through social media channels and other innovative sourcing methods. Demonstrable experience in partner management and the ability to hold difficult conversations with stakeholders. Deep domain knowledge, understanding of business strategy, and ability to drive innovation. Preferred Technical and Professional Expertise Experience in direct sourcing and recruitment in a corporate or consultancy (RPO setup preferred). Equipped with a consultative approach, passionate about recruiting, and able to move beyond transactional processes. Proficiency in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) is an advantage. Ambitious individual who can work independently towards agreed targets/goals. Proven ability to manage change, adapt to new processes, and meet tight deadlines. Strong interpersonal skills and a team-oriented mindset. Commitment to continuous learning by attending educational workshops and reviewing industry publications. Be part of a global organization that is shaping the future of technology. Enjoy excellent career growth opportunities and professional development. Work in a collaborative and innovative environment. Contribute to solving some of the world s most complex challenges.

Position: Azure Infrastructure Engineer Location: Hyderabad, Telangana Employment Type: Full-time, Permanent Industry: IT Services Department: Engineering - Software & QA Role Category: Infrastructure Engineering We are seeking an experienced Azure Infrastructure Engineer to join our team in Hyderabad. The ideal candidate will have hands-on experience with Azure Resource Management, Azure PaaS services, Azure Compute Services, Networking, Storage Solutions, Identity & Access Management, Monitoring & Diagnostics, and DevOps practices. You will play a critical role in designing, implementing, and managing our Azure infrastructure to support various applications and services, ensuring performance, security, and scalability. Key Responsibilities: Design and implement scalable and secure Azure infrastructure solutions using Azure Resource Manager. Manage and configure Azure PaaS services (e.g., Azure App Services, Azure Functions, Azure SQL Database) to optimize application performance and reliability. Oversee Azure Compute Services, including Virtual Machines, App Services, and Container Instances. Implement and manage networking solutions, including Virtual Networks, Network Security Groups, and VPN gateways to ensure secure communication. Design and maintain storage solutions in Azure, ensuring data availability, redundancy, and security. Implement Identity and Access Management (IAM) solutions using Azure Active Directory and Role-Based Access Control (RBAC) to secure and manage user access. Utilize Azure Monitoring and Diagnostics tools to track infrastructure performance, troubleshoot issues, and optimize system health. Collaborate with DevOps teams to integrate infrastructure solutions with CI/CD pipelines, ensuring seamless application deployment and efficient infrastructure management. Maintain comprehensive documentation for infrastructure configurations, procedures, and best practices. Stay up-to-date with Azure services, technologies, and best practices, recommending improvements to enhance efficiency, security, and overall performance. Required Qualifications & Skills: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Azure Resource Management: Strong understanding of deployment techniques and resource management within the Azure environment. Azure PaaS Services: Proven experience working with services such as Azure App Services, Azure Functions, and Azure SQL Database. Azure Compute Services: Proficiency in managing and configuring Virtual Machines, App Services, and Container Instances. Networking: Solid knowledge of Azure networking concepts and configurations such as Virtual Networks, Network Security Groups, and VPNs. Storage Solutions: Experience with Azure storage solutions and best practices for ensuring high availability, backup, and security of data. Identity & Access Management: Experience with Azure Active Directory and Role-Based Access Control (RBAC). Monitoring & Diagnostics: Familiarity with Azure Monitoring and Diagnostics tools to ensure optimal system performance and troubleshoot any issues. DevOps Practices: Understanding of DevOps practices and tools, including CI/CD pipelines and automation for efficient infrastructure management and deployment. If you are passionate about Azure infrastructure and want to be part of a high-performing team that designs and manages cutting-edge cloud solutions, we d love to hear from you! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Position: IT Project Manager Location: Hyderabad, Telangana Employment Type: Full-time, Permanent Industry: IT Services & Consulting Department: Project & Program Management Role Category: Technology/IT Responsibilities: Lead and manage IT projects through the entire project lifecycle, from initiation to closure. Define project scope, objectives, and deliverables in collaboration with key stakeholders. Develop detailed project plans, timelines, and budgets, and track progress against key milestones and deliverables. Coordinate and collaborate with cross-functional teams, including developers, engineers, designers, and business stakeholders, to ensure project success. Identify and manage project risks and issues, and implement effective mitigation strategies. Communicate project status, updates, and key decisions to stakeholders and project team members. Manage project resources, including task allocation, budget management, and ensuring adherence to timelines and deadlines. Facilitate project meetings, workshops, and reviews, ensuring alignment and open communication among team members and stakeholders. Ensure adherence to project management best practices, methodologies (e.g., Agile, Scrum), and organizational standards. Contribute to continuous improvement initiatives and lessons learned to refine and enhance project management practices and processes. Requirements: Education: UG: B.Tech/B.E. in Any Specialization PG: M.Tech in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization Experience: Proven experience as an IT Project Manager with 10+ years of managing IT projects and 5+ years of team management. Technical Skills: Strong understanding of project management methodologies, frameworks, and best practices (e.g., Agile, Scrum). Solid technical background and understanding of IT systems, infrastructure, and the software development lifecycle. Soft Skills: Excellent leadership, communication, and interpersonal skills with the ability to lead and motivate cross-functional teams. Strong problem-solving and decision-making abilities to navigate complex project environments. Tools: Experience with project management tools and software. If you have the experience and skills to lead successful IT projects and drive efficiency within a dynamic environment, we invite you to apply and join our team in Hyderabad.

About Synopsys At Synopsys, we drive innovations that shape how we live and connect. From self-driving cars to AI-powered machines, our technology is central to the Era of Pervasive Intelligence. We lead in chip design, verification, and IP integration, enabling the creation of high-performance silicon chips and software content. Join us to help transform the future through continuous technological innovation. About You You are an experienced and dynamic CloudOps Manager with a proven track record in managing cloud infrastructure and leading teams to success. You thrive in a fast-paced, innovative environment and are passionate about cloud technologies that drive business outcomes. With deep expertise in AWS, Azure, and GCP, you ensure high availability, scalability, and security of cloud environments. You excel at collaborative problem-solving, incident management, and automation, while leading cross-functional teams and driving continuous improvement. What You ll Be Doing Manage, monitor, and optimize cloud infrastructure across AWS, Azure, GCP, or other cloud platforms. Lead a team of CloudOps engineers, ensuring 24x7 operations and driving team performance. Work closely with development and engineering teams to track issues, implement enhancements, and align cloud operations with business goals. Collaborate with the Customer Success Group to gather customer feedback, identify recurring issues, and provide actionable insights for service improvement. Implement processes for incident detection, response, and resolution to minimize downtime. Drive automation initiatives to improve deployment pipelines, monitoring systems, and operational efficiency. Ensure compliance with cloud security standards and best practices, including data protection and governance. Oversee changes in operations, ensuring smooth transitions and minimal disruptions. Regularly publish support metrics to track performance and service levels. The Impact You ll Have Ensure seamless delivery and optimization of cloud-based services, ensuring high availability and reliability. Lead and mentor a team of CloudOps engineers, fostering a culture of excellence and continuous improvement. Enhance collaboration between cloud operations and internal teams, aligning operations with business goals. Improve customer satisfaction by addressing customer feedback and proactively improving services. Refine incident response procedures, reducing downtime and enhancing service reliability. Drive automation and optimization efforts to increase operational efficiency. Ensure compliance with security standards, safeguarding cloud environments and customer data. What You ll Need 7+ years of experience in cloud operations, with at least 2 years in a leadership role. Strong expertise in AWS, Azure, or GCP (multi-cloud experience is a plus). Hands-on experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation), container orchestration (Kubernetes, Docker), and CI/CD pipelines. Proven ability to work effectively with cross-functional teams, including development, engineering, and customer success groups. Proficiency in monitoring and automation tools like Prometheus, Grafana, Splunk, or similar. Strong analytical and troubleshooting skills in complex cloud-based systems. Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable. Who You Are Excellent communication, leadership, and project management skills. Experience with hybrid cloud environments. Understanding of ITIL frameworks and service management processes. Familiarity with scripting languages (e.g., Python, Bash). Strong commitment to customer satisfaction and continuous improvement. The Team You ll Be a Part Of You ll join a dedicated and dynamic Cloud Operations team focused on managing, monitoring, and optimizing cloud infrastructure. Our mission is to ensure high availability, scalability, and security of cloud environments while driving business success and customer satisfaction. We collaborate closely with internal teams and the Customer Success Group to deliver exceptional cloud services and continuously improve operations. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to meet your needs. Your recruiter will provide more details about the salary range and benefits during the hiring process. Inclusion and Diversity are integral to our culture. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

Overview: The SAP Senior Delivery Manager is responsible for overseeing the successful delivery of complex SAP projects and services, ensuring they meet organizational objectives and exceed client expectations. This role involves managing multiple project teams, coordinating with senior stakeholders, and ensuring the strategic alignment of SAP initiatives with business goals. The SAP Senior Delivery Manager will drive excellence in project execution, foster client relationships, and lead continuous improvement efforts within the delivery framework. The ideal candidate will have a deep understanding of SAP systems, project management methodologies, and a proven track record of managing large-scale SAP implementations. As an SAP Senior Delivery Manager, you will be responsible for ensuring that projects are delivered on time, within scope, and within budget while maintaining high levels of client satisfaction. You will work closely with clients, stakeholders, and crossfunctional teams to define project requirements, develop project plans, and manage project execution. Your role will also involve risk management, quality assurance, and continuous improvement of delivery processes. Key Responsibilities: Strategic Leadership and Management: o Lead the planning, execution, and delivery of high-impact SAP projects, ensuring alignment with organizational strategy. o Develop and implement strategic project plans, including scope, timelines, budgets, and resource allocation. o Provide direction and oversight to project managers, consultants, and cross-functional teams. o Lead the delivery of SAP projects from initiation to completion. Portfolio and Resource Management: o Manage a portfolio of SAP projects, ensuring optimal resource utilization and prioritization. o Oversee resource planning and allocation to support project delivery and strategic initiatives. o Address resource constraints and balance workloads across teams to achieve project goals. o Manage project resources and allocate tasks effectively. Quality Assurance and Continuous Improvement: o Establish and uphold quality standards for SAP project delivery, ensuring adherence to best practices. o Conduct regular quality reviews, audits, and post-implementation evaluations. o Implement continuous improvement initiatives to enhance project delivery processes and outcomes. o Oversee quality assurance and ensure project deliverables meet quality standards. o Foster a collaborative and high-performance work environment. o Manage project resources and allocate tasks effectively. o Conduct project reviews and post-implementation assessments. o Identify opportunities for process optimization and innovation. o Drive continuous improvement of delivery processes. Client Relationship Management: o Build and maintain strong relationships with senior clients and understanding their needs and expectations. o Collaborate with clients to define project requirements and objectives. o Serve as the primary point of contact for strategic client engagements, addressing concerns and providing updates on project progress. o Collaborate with clients to define project value and objectives. o Discuss client's priorities and goals beyond the current project, including add-on opportunities. o Ensure client satisfaction through proactive communication, issue resolution, and value delivery. o Monitor project progress and provide regular status updates to clients. Risk and Issue Management: o Identify, assess, and manage risks across the SAP project portfolio, developing mitigation strategies. o Monitor and resolve project issues promptly, minimizing impact on project timelines and objectives. o Communicate risks and issues to senior management and stakeholders, ensuring transparency and accountability. o Put forward and discuss alternative plans with senior client's stakeholders, where required. Financial Management: o Oversee project financials, including budgeting, forecasting, and variance analysis. o Ensure projects are delivered within budget and achieve financial targets. o Provide financial insights and recommendations to stakeholders and senior management. o Manage project profitability and support Team Leadership and Development: o Lead, mentor, and develop a high-performance team of project managers and SAP professionals. o Foster a collaborative and inclusive team culture, promoting professional growth and development. o Conduct performance evaluations, providing feedback and guidance to team members. o Provide leadership and guidance to project teams. o Coordinate with cross-functional teams to ensure successful project execution. o Ensure compliance with company policies and industry standards. o Mentor and develop junior project managers. Reporting and Documentation: o Prepare and maintain comprehensive project documentation, including strategic plans, performance reports, and records. o Provide regular status updates and performance reports to senior management and stakeholders. o Ensure documentation is accurate, up-to-date, and accessible to relevant parties. o Should be wrapped up into different sections and be at the level of providing guidance and audit . Minimum Qualifications: Bachelor s degree in information technology, Business Administration, Project Management, or a related field. Minimum of 10-15 years of experience in project management or delivery management, with a focus on SAP projects. Proven experience in leading and managing large-scale, complex SAP implementations and multi-project portfolios. Deep understanding of SAP modules, functionalities, and integration points. Proficiency in project management tools and software (e.g., MS Project, JIRA, SAP Solution Manager). Exceptional leadership and team management abilities. Strong strategic thinking and problem-solving skills. Ability to work effectively with clients and stakeholders. Strong organizational and time management skills. Proficiency with risk management and quality assuranc...

Overview Are you passionate about working with partners and helping them build and scale their SaaS services on Azure? Do you have a strong background in program management, cloud computing, and business analytics? If so, we have an exciting opportunity for you! We are looking for a Technical Program Manager (TPM) to join the Azure Native ISV Services team, which is responsible for enabling and supporting ISV partners who want to leverage Azure as their platform of choice for delivering SaaS solutions. As a Technical Program Manager, you will work closely with one or more ISV partners, such as Elastic, and help them achieve their goals of building, running, and growing their services on Azure. You will also drive internal programs within the team and across Azure to ensure a smooth and streamlined process of project execution, tracking, reporting, and compliance. Qualifications To be successful in this role, you should have: A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience. At least 5 years of experience in program management, preferably in cloud computing or SaaS domains. Excellent communication, collaboration, and negotiation skills, with the ability to work effectively with internal and external stakeholders at various levels. Strong analytical and problem-solving skills, with the ability to define and measure key performance indicators and drive data-driven decisions. Experience with Azure services, DevOps tools, and compliance frameworks is a plus. If you are interested in this role, please apply online with your resume and a cover letter explaining why you are a good fit for the position. Responsibilities As a Technical Program Manager, you will: Lead the end-to-end program for a partner company like Elastic for Azure Native ISV Services, covering all aspects of building their SaaS service on Azure, such as delivering a control plane on Azure, bringing up and managing their service on Azure with dependencies on various first party Azure teams, and providing a streamlined support channel as the service runs and scales on Azure. Establish and monitor clear business and engineering metrics for the Azure Native ISV services and report them regularly to cross-company stakeholders across Azure, helping teams and the ISV partner reach target ACR goals. Scale the current Azure Native ISV services by serving the above two requirements for a larger set of partners. Ensure a smooth and streamlined process of project execution and tracking within the team using Azure Devops and report to stakeholders on team progress in OKRs. Manage compliance on production services consistently and fold into regular project execution tracking.