Marketing Automation Jobs in Thane

CRM Executive Location: Thane Experience: 1 3 years Education: Bachelor s degree Role Summary We are seeking a motivated CRM Executive to support and enhance our customer relationship management initiatives. This role involves working closely with marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure excellent client satisfaction. Key Responsibilities Relationship Management: Build and maintain strong relationships with existing and new clients to drive sales growth. Operations: Manage daily customer service operations, ensuring high-quality support and efficient query resolution. Feedback Loop: Handle customer feedback and complaints, coordinating with relevant departments for timely resolution. Service Metrics: Ensure all issues are addressed within the defined Turnaround Time (TAT) while maintaining quality standards. Process Enhancement: Support day-to-day CRM operations to improve overall process efficiency. Internal Coordination: Liaise with Sales, Production, and Accounts departments to address client queries and share updates. Post-Sales Support: Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction. Qualifications & Skills Education: Bachelor s degree (Required). Technical Skills: 1 3 years of experience using CRM software. Soft Skills: Strong verbal and written communication, interpersonal coordination, and problem-solving abilities. Languages: Proficiency in additional languages is considered a plus. Qualification : Bachelors degree (Required)

Key Responsibilities: 1. Customer Communication & Support: Possess excellent communication skills to handle customer inquiries and resolve issues effectively. Show empathy and patience to calm irate customers, ensuring a positive customer experience. Respond to incoming calls and customer emails in a timely and professional manner. 2. Technical Troubleshooting: Troubleshoot and resolve issues related to the base operating system, Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, and other related technologies. Provide remote support to diagnose and resolve technical issues. Stay eager to learn and adapt to new technologies as required for customer support. 3. Issue Resolution: Manage and resolve customer complaints, ensuring all concerns are addressed promptly and thoroughly. Research and offer solutions to customers using available resources and technical tools. Identify patterns or recurring issues and escalate to supervisors when necessary. Route customer calls and tickets to the appropriate teams or resources for specialized support. 4. Documentation & Reporting: Document all customer interactions and technical troubleshooting steps as per standard operating procedures (SOPs). Create and update SOPs for newly encountered issues and resolutions provided to customers. Complete call logs and provide reports detailing the nature of customer concerns and resolutions. 5. Trend Identification & Process Improvement: Recognize, document, and alert management of any recurring trends in customer calls or issues. Contribute to process improvements by suggesting solutions for recurring problems or inefficiencies. Skills & Competencies: Communication Skills: Strong ability to communicate technical issues and solutions effectively to customers. Problem Solving: Ability to troubleshoot and resolve various technical issues quickly and accurately. Technical Knowledge: Solid understanding of Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications. Customer Focus: Ability to empathize with customers, especially when handling irate or frustrated customers. Documentation & Reporting: Proficiency in maintaining accurate records of calls, issues, and resolutions. Teamwork & Escalation: Collaborative in routing calls and issues to the appropriate departments when necessary.

Job Title: Graphic Designer Location: Thane, India Company: Ideamagix About the Role: Ideamagix is seeking a creative and detail-oriented Graphic Designer to bring visual concepts to life across various digital and print platforms. The ideal candidate will be able to transform written or spoken ideas into compelling, visually engaging designs that align with our brand and client goals. Key Responsibilities: Design and develop visual content for marketing materials, websites, social media, and other digital/print media including infographics and illustrations. Assemble and integrate visual elements such as icons, photos, and other assets into cohesive designs for web and print. Collaborate with clients and internal teams (marketing, copywriting, sales) to create designs that align with brand identity and business objectives. Manage the full design process from concept development and typesetting to final production and delivery. Translate concepts into rough layouts, considering composition, typography, color, and overall aesthetic. Proofread and prepare final designs for print, ensuring high quality and accuracy. Requirements: Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.). Strong understanding of layout, typography, color theory, and branding. Ability to work both independently and collaboratively in a fast-paced environment. Strong attention to detail and a keen eye for aesthetics. Experience with preparing files for print production is a plus. Excellent communication and time management skills. At Ideamagix, based in Thane, you ll be part of a forward-thinking creative team. You ll work on diverse projects across industries, contributing to meaningful designs that help brands grow and connect with their audiences.

Job Title: Content Writer Location: Thane, India Company: Ideamagix About the Role: Ideamagix is seeking a creative and detail-oriented Content Writer with a flair for words and a passion for storytelling. The ideal candidate will be responsible for creating compelling content across digital platforms that resonates with target audiences and supports marketing, branding, and communication goals. Key Responsibilities: Conduct in-depth research on topics relevant to the assigned content. Generate original ideas based on research and brainstorming sessions. Organize and structure content using word processors or content management tools. Eliminate weak content concepts while storing unused ideas for future use. Write engaging, well-structured, and grammatically correct content based on given briefs and brand voice. Create content for blogs, articles, social media, website pages, marketing materials, and more. Proofread and edit content to ensure clarity, consistency, and error-free delivery. Optimize web content for readability and on-screen engagement. Brainstorm and create attention-grabbing titles and headlines. Review and refine content written by others, offering constructive feedback and improvements. Incorporate SEO best practices and use relevant keywords to boost content visibility. Manage and moderate user-generated content on various platforms. Maintain the company s social media presence through strategic and consistent content. Write for both digital and print platforms, including newspapers and magazines, considering tone, structure, and audience. Create storyboards and visual content concepts using multimedia tools and design applications. Requirements: Proven experience as a content writer, copywriter, or similar role. Excellent writing, editing, and proofreading skills in English. Strong research skills and ability to translate complex topics into simple, engaging content. Familiarity with SEO and content management systems. Ability to adapt writing style based on the target audience and platform. Knowledge of social media platforms and trends. Basic understanding of design tools and multimedia content creation is a plus. Strong organizational and time management skills. At Ideamagix, based in Thane, you ll collaborate with a vibrant and innovative team, working on diverse projects that allow your creativity and communication skills to shine. We value originality, adaptability, and the power of great storytelling.

Social Media Executive - Job Description We are looking for a creative and strategic Social Media Executive to manage and elevate our company's presence across multiple public platforms. In this role, you will be responsible for creating compelling content, analyzing audience feedback, and reporting on the impact of social media initiatives. You will also manage the secure storage of access credentials and ensure consistent brand messaging across platforms. To succeed in this role, you should be able to strike a balance between creating frequent and engaging posts while maintaining consumer interest. The ideal candidate will have a deep understanding of the best times to post on each social media platform and how to optimize content for maximum engagement. Key Responsibilities: Lead and train a team of social media specialists to drive effective content creation. Craft engaging, persuasive, and memorable written content that prompts audience action. Collaborate with videographers and multimedia designers to create visually engaging content. Optimize content for various social media platforms, ensuring maximum reach and engagement. Schedule and manage content releases, targeting the best times for audience interaction. Monitor user engagement and feedback on social media posts to inform future strategies. Analyze the performance of published content and provide reports on its impact. Maintain a secure and organized database of all login credentials and access codes. Stay updated on changes to social media platforms, including algorithm adjustments. Explore and assess emerging social media platforms that could benefit the brand. Flexibility to work occasional overtime to accommodate global time zones. Requirements: Degree in Marketing, Communications, Journalism, Creative Writing, or a related field. Proven experience as a Social Media Executive or similar role. Expert knowledge of major social media platforms and their algorithms. Strong proficiency with social media management tools like Hootsuite and their integrations. In-depth understanding of paid advertising creation, distribution, and performance tracking. Excellent writing skills, with the ability to craft authoritative and persuasive content. Adaptable and engaging writing style suited to various audiences and platforms. Knowledge of key social media engagement metrics and how to track them. Innovative mindset with a willingness to explore new ideas and trends. Additional Notes: Project training will be provided to support your integration into the role and our team. Qualification : Degree in Marketing, Communications, Journalism, Creative Writing, or a related field.

Job Title: MIS Manager Location: Thane Position Summary We are seeking an experienced MIS Manager to oversee the management and analysis of critical data, focusing on reporting, performance metrics, and project management. This individual will be responsible for generating key reports, coordinating with various teams, and improving operational efficiency through data-driven insights. Key Responsibilities Reporting & Analysis: Develop and drive the agenda for reporting, ensuring timely and accurate delivery of data to senior management. Perform data analysis to generate periodic reports, providing insights into operational performance. Create yearly reports demonstrating customer feedback (VOC - Voice of Customer), showcasing promoter and detractor scores, and identifying areas for improvement. Prepare and share daily, weekly, and monthly dashboards containing key performance indicators (KPIs) such as SLA, OLA, AHT, Shrinkage, Absenteeism, Productivity, Occupancy, CSAT, etc. Financial & Invoicing: Work on financial data, preparing detailed invoice reports for clients and internal processes. Lead weekly and monthly invoice calls with clients and senior management to discuss and resolve issues. Performance & Productivity Management: Analyze operational performance data to identify trends, opportunities for improvement, and high vs. low performance. Collaborate with the operations team to share actionable insights and boost productivity. Develop and manage MBR/WBR/QBR (Monthly/Weekly/Quarterly Business Review) presentations and calls to showcase overall performance and action plans. Capacity Planning & Coordination: Support capacity planning efforts by conducting weekly calls with operations, training, and recruitment teams to align on resource needs and improvements. Coordinate with various teams and clients on new requirements and ensure that necessary adjustments are made in reporting. Team Management & Supervision: Lead and supervise the MIS team, ensuring efficient work practices and timely delivery of reports. Motivate the team to work collectively towards organizational goals, improving reporting accuracy and efficiency. Ensure proper training for the team, implementing the maker-checker process to guarantee accuracy in reports. Process Improvement & Automation: Automate reports using advanced formulas and tools to improve efficiency and reduce time spent on manual tasks. Prepare and maintain SOPs for all reporting functions and ensure team adherence. Work on continuous improvements to make sure reporting is streamlined and effective. Compliance & Security: Ensure compliance with relevant data regulations and policies. Work to maintain data security and confidentiality while handling sensitive information. Qualifications Proven experience in MIS management and data analysis, with 6+ years of relevant experience. Strong proficiency in data analysis and reporting tools, including advanced Excel and formulas. Experience in preparing and presenting performance reports to senior management and clients. Familiarity with operational KPIs and performance metrics. Strong leadership and team management skills, with the ability to motivate and guide a team towards success. Knowledge of capacity planning, performance improvement strategies, and financial reporting. Ability to automate reports and optimize processes. Excellent communication skills, both written and verbal. Bachelor s degree in a relevant field; additional qualifications in project management or data analysis are a plus. Qualification : Bachelors degree in a relevant field; additional qualifications in project management or data analysis are a plus.

Web Graphic Designer - Job Description We are seeking a creative and detail-oriented Web Graphic Designer to help develop and maintain the visual aesthetic of our website. In this role, you will collaborate with designers and web developers to create a seamless blend of functionality and visual appeal, ensuring that our website not only looks great but works effectively. To succeed as a Web Graphic Designer, you should have a solid understanding of both design principles and coding basics, enabling you to create visually engaging and technically sound web experiences. The ideal candidate is both creative and technically-minded, with a passion for creating beautiful, user-friendly websites. Key Responsibilities: Consult with clients and team members to understand design needs and objectives. Collaborate with developers and designers to create a cohesive design strategy. Select and edit images, icons, and other graphics for the website. Choose appropriate fonts and color schemes that align with the brand s identity. Test websites to ensure all elements are working correctly and deliver a positive user experience. Stay up-to-date with the latest trends and advancements in image editing software and web design. Maintain and expand knowledge of web development technologies through ongoing training and development. Requirements: Degree in Design, Graphic Design, or a related field. Training and knowledge of HTML, CSS, and JavaScript. Prior experience working in a design agency or similar environment. Excellent verbal communication skills to effectively collaborate with clients and teams. Proficiency in design tools such as Photoshop, Typescript, Atom.io, Jira, and Git. Strong interpersonal skills and ability to work effectively in a team. Excellent time management and organizational skills to handle multiple projects simultaneously. Additional Notes: Project training will be provided to ensure a smooth integration into our team and workflows. Qualification : Degree in Design, Graphic Design, or a related field.

Non-IT Recruiter Experience: 1 3 Years Location: Thane Employment Type: Full-time Job Summary We are seeking an experienced Non-IT Recruiter to manage end-to-end recruitment for non-technical roles across diverse industries. The ideal candidate will be skilled in sourcing, screening, and managing candidates while ensuring a seamless recruitment experience for both clients and applicants. Key Responsibilities Manage the complete recruitment lifecycle for non-IT positions, including Sales, Marketing, HR, Finance, Operations, Admin, and more. Source candidates through job portals, social media, referrals, and professional networks. Screen resumes and conduct initial telephonic or virtual interviews. Coordinate interviews between candidates and hiring managers. Understand client or organizational requirements and deliver suitable profiles within set timelines. Maintain and update candidate databases, recruitment trackers, and follow-ups. Facilitate offer rollouts, joining formalities, and other onboarding processes. Ensure a positive and professional candidate experience throughout the recruitment process. Required Skills & Qualifications 1 3 years of experience in Non-IT recruitment. Proficiency with job portals such as Naukri, Indeed, LinkedIn, etc. Strong communication, interpersonal, and negotiation skills. Ability to manage multiple hiring requirements simultaneously. Basic understanding of HR and recruitment processes. Strong follow-up skills and attention to detail. Preferred Qualifications Experience in corporate or agency hiring. Knowledge of bulk hiring or lateral recruitment processes. Graduation in any discipline (HR preferred).