Mediation Platform Manager Jobs in Bengaluru

AI Native Product Manager Location: Bengaluru Type: Full-Time Experience Required: 2+ Years in PM (with a B2C focus) Role Overview: Architecting the Future of AI We are seeking a visionary AI Native Product Manager to drive innovation within our core product suite. You will leverage deep expertise in LLMs, Generative AI, and AI Prompting to translate market trends and user needs into a cohesive, high-impact product strategy. This is a role for a "tinkerer" who understands the technical nuances of AI and the psychological drivers of B2C users. The Ideal Candidate Profile AI Specialization: Technical Fluency: Deep knowledge of Large Language Models (LLMs), Gen AI workflows, and advanced Prompt Engineering. Hands-on Tinkering: A genuine passion for AI advancements and a history of experimenting with cutting-edge AI tools. Product Leadership: Metrics Ownership: Proven track record of owning and successfully driving Head Metrics for a digital product. B2C Expertise: Essential experience in B2C product management, focusing on user behavior and retention. GTM Strategy: Experience with Product Launches and Go-to-Market (GTM) strategies is a significant advantage. Agile Mastery: Expert understanding of Agile methodologies and end-to-end product lifecycle management. Key Responsibilities Strategy & Discovery: Visionary Roadmap: Develop and adapt a clear product vision based on market analysis and evolving AI trends. Requirements Engineering: Translate stakeholder needs into precise product specs, user stories, and acceptance criteria. Execution & Growth: Cross-functional Leadership: Lead engineering, design, and marketing teams to ensure seamless execution of the roadmap. End-to-End Development: Manage scope, timelines, and resources to deliver high-quality AI-driven features. Launch & Iterate: Execute successful product launches and monitor post-launch performance to inform continuous improvements. Data-Driven Decisions: Use data analytics and user behavior insights to track KPIs and pivot strategies proactively. Core Competencies Communication: Ability to convey complex AI concepts to non-technical stakeholders clearly. Problem Solving: A proactive, hands-on approach to tackling the unique challenges of non-deterministic AI outputs. Quantitative Mindset: Comfortable with advanced analytics tools to validate product hypotheses.

Associate Project Manager Experience: 1 4 years Location: Bangalore Employment Type: Full-Time About Kapture CX Kapture CX is a leading AI-powered SaaS platform that helps enterprises automate and enhance customer experience. Headquartered in Bangalore, we operate globally across India, USA, UAE, Singapore, Philippines, and Indonesia. Role Overview We are seeking an Associate Project Manager to oversee the end-to-end delivery of CRM and ticketing platform implementations. You will manage projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with business objectives. Key Responsibilities Project Lifecycle: Manage end-to-end CRM implementation projects for multiple clients, ensuring business requirements are translated into technology solutions. Documentation: Develop and maintain critical project assets including BRD, SOW, project plans, and resource plans. Risk Management: Monitor progress, identify risks, and implement mitigation strategies while reviewing deliverables for quality and consistency. Stakeholder Management: Communicate status updates and production issues to stakeholders; interact with clients to manage expectations. Cross-functional Coordination: Lead resource management and collaborate with both technical and non-technical teams for seamless execution. Requirements Experience: 1 5 years managing software implementation projects (CRM, ERP, or ServiceDesk preferred). Education: B.E./B.Tech. in Computer Science or a related engineering field is preferred. Technical Skills: Proficiency with Jira and a basic understanding of APIs and technology integrations. Certifications: PMP, CSM, or PRINCE2 certifications are a significant advantage. Soft Skills: Exceptional planning, estimating, and relationship-building skills with a strong techno-functional mindset. Qualification : B.E./B.Tech. in Computer Science or a related engineering field is preferred

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Position: APAC Employee Relations Lead Location: Bengaluru Type: Full-time About Finastra Finastra is a dynamic global leader in open finance software solutions, committed to expanding access to financial services worldwide. Our innovative platforms cover Lending, Payments, Treasury & Capital Markets, and Universal Banking. Proudly serving over 8,000 customers including 45 of the world s top 50 banks we strive to drive financial inclusion for all. As we navigate an exciting M&A process to become an independently backed organization, this is a unique opportunity to join a vibrant, diverse company that values fresh perspectives and a commitment to doing well by doing good. Role Overview We are seeking an experienced and proactive Regional Employee Relations Lead to join our team in Bengaluru. In this critical role, you will partner closely with business leaders and employees across India, ensuring HR practices align with local labor laws and Finastra s global policies. You will support the employee lifecycle, ensure compliance, and contribute to fostering a positive, inclusive workplace culture. Key Responsibilities Serve as the primary HR contact for employees and managers in India regarding employment concerns and employee relations matters. Ensure full compliance with Indian labor laws, employment regulations, and internal HR policies. Collaborate with global HR teams to implement and localize HR programs, providing guidance on compensation, benefits, and HR systems. Manage HR documentation, contracts, and employee records in line with legal requirements. Support internal audits and assist with regulatory reporting as needed. Promote a culture of inclusion, engagement, and continuous improvement across the organization. Experience, Skills & Capabilities 8+ years of HR experience, ideally within a global HR team or tech-driven environment. In-depth knowledge of Indian labor laws and HR compliance requirements. Experience in constituting statutory internal committees as per legal and regulatory mandates. Excellent interpersonal, communication, and stakeholder management skills. Ability to work both independently and collaboratively in a fast-paced, dynamic environment. Proficiency with HRIS systems and Microsoft Office Suite. Strong analytical mindset and risk management capabilities. Team player with the ability to work cross-functionally and support diverse stakeholders.

Product Manager Location: Bangalore Experience: 5 7 years About the Role We are seeking a seasoned Product Manager to lead the strategy, roadmap, and execution of key product initiatives. The ideal candidate brings hands-on experience in **supply chain finance or fintech**, a deep understanding of customer challenges, and a proven ability to build scalable, user-centric solutions. You'll work cross-functionally to translate business objectives into impactful digital products that deliver measurable value. Key Responsibilities Define and own the product vision, strategy, and roadmap, ensuring alignment with overall business objectives. Conduct market research, competitive analysis, and customer discovery to identify unmet needs and product opportunities. Collaborate with engineering, design, and business teams to build, launch, and iterate on high-impact features and products. Prioritize product requirements based on data, user insights, and business impact. Manage the end-to-end product lifecycle, from ideation and validation to release and optimization. Develop clear business cases and ROI models for new initiatives. Monitor product adoption, user engagement, and feedback to continuously enhance the user experience. Work closely with sales, marketing, and customer success to ensure effective go-to-market execution. Stay informed on emerging fintech trends, regulatory developments, and innovations in the supply chain finance ecosystem. Requirements 5 7 years of experience in product management, ideally within fintech, supply chain finance, or related domains. Strong grasp of financial products, digital platforms, and trade finance (TReDS experience is a plus). Demonstrated success in owning product roadmaps and launching scalable, high-impact products. Excellent analytical thinking, problem-solving, and decision-making skills. Strong stakeholder management and communication abilities, with experience working across cross-functional teams. Familiarity with Agile/Scrum methodologies and tools like JIRA, Trello, Confluence, etc. Technical aptitude or the ability to effectively collaborate with engineering teams is a plus. Shape and scale cutting-edge fintech products in a high-growth environment. Collaborate with a dynamic, mission-driven team solving real-world problems. Thrive in a growth-oriented, transparent, and collaborative workplace culture.

Information Developer Experience: 3 8 years Location: Bengaluru Department: Product & Engineering Join VuNet Shape the Way the World Understands Observability VuNet is redefining digital experiences through Business Journey Observability, harnessing the power of Big Data and Machine Learning. Our platform monitors 28+ billion transactions monthly, enhancing operational resilience and customer satisfaction across India s top banks and financial institutions. Recognized by NASSCOM, Forbes, and Gartner, VuNet is building a world-class deep-tech product in India that s making waves globally. Your Role: Information Developer We re looking for an experienced Information Developer to lead the creation of high-quality product documentation that enables our users to easily understand and unlock the full value of VuNet s platform. You ll work closely with product managers, engineers, and support teams to translate complex technical concepts into clear, concise, and user-focused content. If you have a passion for clarity, love simplifying complexity, and want to shape the voice of a rapidly scaling tech product this is your opportunity. Key Responsibilities Develop, manage, and update product documentation, including: User guides API references Troubleshooting manuals Online help and release notes Collaborate with cross-functional teams (Product, Engineering, Support) to gather technical details and ensure content accuracy. Translate technical concepts into easy-to-understand content for diverse audiences. Contribute to product UI/UX copy to ensure a consistent, user-friendly experience. Keep documentation aligned with product changes in fast-moving release cycles. Create content for tutorials, knowledge base articles, and multimedia assets (videos, walkthroughs, etc.). Leverage Generative AI tools to streamline content development and enhance user experience. Participate in product planning meetings to identify and prioritize documentation needs. What You Bring 3 8 years of experience as a Technical Writer or Information Developer, ideally in a SaaS or enterprise software environment. Strong command of English with excellent writing, editing, and structuring skills. Proficiency using Generative AI tools for documentation and content automation. Experience with documentation tools such as Markdown, MadCap Flare, Confluence, Git, or similar. Ability to understand and explain complex software systems, APIs, or developer tools. A proactive mindset with strong organizational and collaboration skills. A degree in Engineering, Computer Science, or a related technical field. (Bonus) Familiarity with observability tools, monitoring platforms, or infrastructure tech. Life at VuNet We re a team of curious, driven, and passionate problem-solvers. At VuNet, you ll collaborate with deep-tech innovators, explore emerging technologies like Gen AI, and be part of something big a globally recognized platform built proudly in India. Your work will directly impact millions of users and some of the most mission-critical systems in the digital economy. Your Benefits Comprehensive health insurance for you, your dependents, and your parents. Mental wellness support and 1:1 counseling sessions. Transparent and inclusive culture focused on ownership and growth. Workspaces and tools equipped for next-gen technologies and innovation. Continuous learning through structured training and development programs.

Distinguished Engineer Machine Learning Engineering Location: Bangalore Company: Capital One India About Us At Capital One India, we re redefining how technology powers financial services. Our teams work in a fast-paced, intellectually rigorous environment to tackle complex business challenges at scale. By harnessing the power of advanced analytics, data science, and machine learning, we create innovative, patentable solutions that transform customer experiences and drive the business forward. Team Overview: Machine Learning Experience (MLX) The MLX team leads Capital One s mission to build scalable, well-managed ML systems and platforms. We empower teams across the enterprise to develop, govern, and deploy machine learning models efficiently, securely, and at scale. From automated model governance to observability platforms, MLX enables end-to-end ML lifecycle management laying the foundation for AI-driven innovation across the organization. Role Overview We re looking for a Distinguished Engineer Machine Learning Engineering to join our MLX team. In this high-impact role, you'll architect and implement the platforms and tools that support model observability, automated governance, and ML model deployment at scale. This is an opportunity to drive enterprise-wide innovation and shape how ML is integrated into Capital One s core business systems. What You ll Do Design and build systems that capture and analyze large-scale model and feature metadata, including training metrics and runtime performance, to power model observability and governance automation. Partner with cross-functional teams including product managers, designers, and platform engineers to create scalable solutions that accelerate ML model lifecycle management. Lead efforts to enable automated governance decisions for ML models, ensuring compliance, auditability, and operational integrity. Architect and implement high-performance data pipelines that feed ML models with real-time and batch data. Contribute to the design and implementation of cloud-native ML systems using tools such as AWS, Kubernetes, and Terraform. Write clean, scalable, production-grade code in languages like Python, Go, or Java. Implement CI/CD pipelines, testing frameworks, and monitoring systems for ML applications. Drive the adoption of best practices in ML Ops, observability, and platform resilience. Basic Qualifications Master s Degree in Computer Science or related field. 15+ years of experience in software engineering or solution architecture. 10+ years building data-intensive, distributed computing systems. 10+ years programming in Python, Go, or Java. 8+ years of hands-on experience with industry-leading ML frameworks (e.g., Scikit-learn, TensorFlow, PyTorch, Dask, Spark). Preferred Qualifications PhD or Master's in Computer Science, Electrical Engineering, Mathematics, or related field. 5+ years of experience building, scaling, and optimizing production ML systems. Deep expertise in data preparation, feature engineering, and ML pipeline optimization. 10+ years writing performant, maintainable, and resilient production code. Strong experience deploying ML solutions on public cloud platforms (AWS, Azure, GCP). Expertise in distributed systems, file systems, or multi-node databases. Open-source contributor to ML tools or libraries. Published work in ML (papers, patents, blogs, etc.). 5+ years of experience in ML Ops (using MLflow, TFX, Kubeflow, etc.). Experience with LLMs and Generative AI applications (open-source or commercial models). Proven experience designing production-ready observability platforms for ML applications. Be at the forefront of building scalable, secure, and enterprise-grade ML platforms. Shape the future of AI and ML adoption in a top-tier financial institution. Collaborate with world-class engineers and data scientists. Solve real-world problems with high business impact. Thrive in a diverse, inclusive, and innovation-focused culture. Qualification : PhD or Master's in Computer Science, Electrical Engineering, Mathematics, or related field

Data Engineer Location: Bangalore Company: Capital One India About Capital One At Capital One, we're redefining how technology solves real-world financial challenges. As a technology-driven company, we bring together talented engineers, data scientists, and designers to innovate at scale and deliver meaningful impact to millions of customers. If you're passionate about building powerful data solutions, exploring cutting-edge technologies, and working in a collaborative, fast-paced environment this is the place for you. About the Role As a Data Engineer at Capital One, you ll join a team of innovators who design and build next-generation data platforms and pipelines that power real-time decision-making. You ll collaborate across disciplines engineering, product, machine learning, and cloud infrastructure to transform how we leverage data at scale. What You ll Do Collaborate across Agile teams to design, develop, test, and deploy data-driven solutions. Build and support scalable data pipelines using modern data engineering tools and cloud services. Work on real-time and batch data processing systems that integrate with distributed microservices and ML platforms. Use programming languages such as Python, Java, or Scala with SQL, NoSQL, and cloud data warehouses like Redshift or Snowflake. Contribute to code reviews, unit testing, and performance optimization to ensure high-quality data systems. Partner with product managers and platform teams to deliver robust, cloud-native data solutions that power business decisions. Stay ahead of tech trends, share knowledge, and mentor junior engineers. Basic Qualifications Bachelor s degree in Computer Science, Engineering, or a related field. 1.5+ years of hands-on experience in application or data engineering (excluding internships). At least 1 year of experience working with big data technologies. Preferred Qualifications 3+ years of application/data engineering experience using Python, Scala, Java, or SQL. 1+ year of experience with cloud platforms (AWS, Azure, or GCP). 2+ years of experience with distributed computing tools (Spark, Hadoop, Hive, EMR, Kafka, etc.). 1+ year working on real-time streaming applications. 1+ year of experience with NoSQL databases (MongoDB, Cassandra). 1+ year of experience with data warehousing (Redshift, Snowflake). 2+ years working with Linux/Unix systems and shell scripting. Familiarity with Agile methodologies and modern DevOps practices. Why Join Capital One Work on high-impact data solutions at one of the world s most innovative financial institutions. Be part of a collaborative tech culture that values experimentation and learning. Access to top-tier tools, mentorship, and career development opportunities. Competitive compensation and benefits in a mission-driven environment. Qualification : Bachelors degree in Computer Science, Engineering, or a related field

Manager Client Services GetThere Support Team Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions. Position Overview: Manager Client Services GetThere Platform Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence. Key Responsibilities Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases. Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions. Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction. Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices. Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions. Required Skills & Qualifications Proven experience managing application support teams, ideally in the travel technology or SaaS sectors. Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Exceptional problem-solving skills with the ability to perform under pressure. Excellent communication and leadership capabilities. Bachelor s degree in Information Technology, Business, or a related field. Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance. Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path. Flexible Work Policy: Supportive work environment promoting work-life balance. Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions. Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology! Qualification : Bachelors degree in Information Technology, Business, or a related field.

Engineering Manager Active Directory Location: Bangalore, India About the Team The Active Directory team is part of Rubrik s Enterprise Data Protection (EDP) organization. They develop data protection solutions specifically for Active Directory, including backup, restore, and integration of AD as an Identity Provider within Rubrik s security platform. About the Role Rubrik is seeking an experienced Engineering Manager to lead the Active Directory development team. This role focuses on guiding the design and delivery of AD data protection solutions, scaling the team, and driving innovation. The ideal candidate combines strong software development expertise especially with Active Directory and identity technologies with proven leadership skills. What You ll Do Team Leadership: Mentor and lead developers and engineers, foster innovation, collaboration, and technical excellence. Development Lifecycle: Manage sprint planning, code reviews, and adherence to standards; prioritize workload and resource allocation. Software Development: Oversee design, development, and testing of Active Directory data protection solutions and integrations with Rubrik s security platform. Customer & Growth Management: Engage with customers to support adoption and scale the team accordingly. Strategic Planning: Collaborate on roadmap definition with product managers and architects aligned to business goals. Operational Excellence: Provide technical leadership on escalations, maintain system health, and minimize regressions. Documentation & Collaboration: Develop thorough documentation and work closely with engineering, security, infrastructure teams, and stakeholders. Communication: Effectively communicate project status, risks, and technical details to diverse audiences, including senior leadership. Experience & Qualifications Education & Experience: Bachelor s or Master s degree in Computer Science, Software Engineering, IT, or related field. 8-10 years in software development and IT, with at least 2-3 years in technical leadership or engineering management roles. Technical Expertise: Strong skills in distributed systems and data storage. Solid knowledge of Windows Server OS and Active Directory (AD/Entra-ID) concepts. Experience with Microsoft Windows ecosystem preferred. Understanding of Identity and Access Management (IAM) concepts; familiarity with IAM services like Okta or AWS IAM is a plus. Knowledge of identity security (users, groups, roles, NHI) is advantageous. Leadership & Management: Proven ability to lead, mentor, and develop software engineering teams. Strong grasp of software development methodologies and project management. Experience collaborating with customers, sales, and support teams. Excellent organizational, communication, interpersonal, and presentation skills. Rubrik is on a mission to secure the world s data with Zero Trust Data Security . We empower organizations to defend against cyber threats and ensure data resilience through innovative cloud and SaaS security technologies. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, IT, or related field.

Job Title: Director / Sr Manager - Platforms Location: Bangalore, Karnataka, India Job Type: Full-Time (Hybrid Work Model) Experience Level: 10+ Years About Eightfold.ai: At Eightfold.ai, we are revolutionizing how organizations manage talent by leveraging the power of artificial intelligence. Our cutting-edge AI platform is transforming the way businesses hire, develop, and retain talent. By utilizing AI to understand individual skills and potential, we re solving the fundamental problem of matching people with the right opportunities. We are looking for a visionary engineering leader to drive the growth of our Core Infrastructure Team in India, shaping the foundation of our AI platform. About the Core Infrastructure Team: The Core Infrastructure Team at Eightfold is the backbone of the organization, responsible for the architecture, maintenance, and enhancement of critical infrastructure elements that support our entire technology stack. Our team builds and maintains systems for Search, Databases, Machine Learning Infrastructure, Data Warehouses, Developer Platforms, and Application Infrastructure. We ensure the scalability, security, and reliability of these services, which underpin every product that we offer to our users and customers. What You ll Own & Drive: As the Director / Sr Manager - Platforms, you will lead the technical direction for Eightfold's infrastructure, security, and analytics platforms, ensuring they meet the needs of our growing enterprise-scale business. Vision & Roadmap: Lead the strategy, roadmap, and execution of the Infrastructure, Security, and Analytics platforms. Team Building: Hire, mentor, and lead a high-performing engineering team, fostering a culture of innovation, excellence, and autonomy. Cross-Functional Collaboration: Partner with Product, Data, and DevOps teams to build secure, scalable systems that support business growth. Infrastructure Scaling: Ensure reliability, availability, and performance across both cloud (AWS, GCP) and on-prem environments. Security Leadership: Define and enforce security protocols, including threat modeling, vulnerability management, and compliance frameworks (SOC2, ISO27001, etc.). Operational Excellence: Champion modern engineering practices, including CI/CD, observability, and cost optimization. Analytics Platform Development: Lead the creation and scaling of an end-to-end Analytics Product stack including data warehouse, query engine, and dashboards. Ownership & Impact: Take ownership of the full product/technology lifecycle from vision, architecture, and deployment, ensuring long-term impact and success. What You Bring: Required Skills & Experience: 10+ Years of Engineering Experience: Significant experience in engineering with at least 3+ years in a leadership role leading teams at scale. Expertise in Cloud Infrastructure: Deep expertise in cloud-native infrastructure (AWS, GCP, etc.) and DevSecOps principles. Proven Success in Platform Scaling: A track record of building and scaling secure, reliable platforms at an enterprise level. Security Expertise: Leadership in security initiatives, including threat modeling, vulnerability management, and compliance. Excellent Communication: Strong communication skills, with the ability to influence and collaborate across engineering and business teams. Bonus Experience: Exposure to scaling analytics stacks (Snowflake, dbt, Airflow, Looker, etc.) is a plus. Leadership & Culture Building: Demonstrated success in building high-caliber teams and cultivating a thriving engineering culture. Impactful Leadership: Take on a high-leverage leadership role that shapes the foundation of Eightfold's AI platform and directly impacts the company s growth and success. Innovative Environment: Work with cutting-edge technologies and collaborate with brilliant minds to solve complex engineering challenges. Career Growth: As a leader at Eightfold, you will have the autonomy to drive strategic initiatives while building and scaling high-performing teams. Hybrid Work Model: Enjoy a flexible hybrid work model with the ability to work remotely while maintaining a strong in-office presence for team collaboration starting February 1, 2024. Comprehensive Benefits: Competitive salary, comprehensive family medical coverage, and eligibility for equity awards and discretionary bonuses or commissions. How to Apply: If you're a visionary engineering leader with a passion for building scalable, secure platforms and leading high-performing teams, we want to hear from you. Join Eightfold.ai and help us redefine how companies build, hire, and retain their workforce using AI-powered talent intelligence. Equal Opportunity Employer: Eightfold.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Lead Software Engineer - Backend Location: Bengaluru, India Employment Type: Full-time, Hybrid About Neuron7.ai Neuron7.ai is a rapidly growing AI-first SaaS company that is redefining service intelligence. Backed by top-tier venture capitalists in Silicon Valley and a distinguished group of angel investors, we are recognized as a startup to watch. Our AI-driven platform helps enterprises make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. We work across industries, including high-tech devices, manufacturing, and medical devices, enabling service leaders to excel in critical metrics like first-call resolution, turnaround time, and service margins. At Neuron7.ai, you ll be part of an innovative and dynamic team that is shaping the future of service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. This is your chance to make an impact in a fast-growing startup and work with cutting-edge technology. About the Team As a Lead Software Engineer - Backend, you will play a crucial role in architecting, developing, and optimizing backend systems for our groundbreaking products. You will lead a talented team, collaborating across functions to deliver scalable and high-performance systems. As a leader, you ll also mentor and guide junior engineers to help them grow in their careers. What You ll Do: Backend Systems Design: Lead the design and implementation of scalable, reliable, and high-performance backend systems. Distributed Systems: Develop and optimize distributed systems to handle large-scale traffic and data. System Architecture: Lead the architecture and design of critical components, ensuring robust and efficient solutions. Code Development: Write clean, maintainable, and efficient code that powers our AI-driven platform. Cross-Functional Collaboration: Work closely with product managers, frontend engineers, and other stakeholders to deliver end-to-end solutions. Troubleshooting & Debugging: Solve complex production issues and implement reliable, performance-optimized solutions. Mentorship: Provide guidance and mentorship to junior and mid-level engineers, fostering a collaborative environment. Continuous Learning: Stay updated on the latest trends and advancements in backend development, AI, and distributed systems. What We re Looking For: Experience: Minimum 10 years of professional experience in backend development, with at least 4 years of experience in AI, NLP, or ML. Programming Skills: Expertise in one of the following programming languages: Java, Python, or Golang. Distributed Systems: Proven experience in building and maintaining distributed systems at scale. Cloud Platforms: Familiarity with at least one major cloud platform (Azure, AWS, or GCP). System Design: Strong understanding of system design, architecture patterns, and data structures. Database Knowledge: Experience with relational and NoSQL databases. API Development: Proficiency in developing RESTful APIs and microservices. Security & Performance: Solid understanding of security best practices and performance optimization in backend systems. Problem-Solving Skills: Strong analytical skills with a proven track record of solving complex engineering challenges. Communication: Excellent communication skills with the ability to collaborate across teams and interact with non-technical stakeholders. Preferred Skills: Containerization: Experience with Kubernetes, Docker, or other containerization tools for scalable deployment. Messaging Systems: Familiarity with Kafka, RabbitMQ, or similar messaging systems for real-time data processing. CI/CD: Knowledge of CI/CD pipelines and automation tools to ensure efficient development and deployment. Data Pipelines: Familiarity with data pipelining frameworks such as PySpark, Flink, or similar for real-time processing. What We Do and Value: At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in every aspect of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses Paid sick leave Latest MacBook Pro for your work Comprehensive health insurance Paid parental leave Work from home or from our vibrant Bengaluru office with hybrid work arrangements Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, or any other characteristic protected by law. If you re excited about building innovative backend solutions and want to work with cutting-edge technologies in a forward-thinking team, we d love to hear from you!

Senior Director - Product Location: Bangalore, Karnataka | Department: Product & Design About the Team Product Management at Meesho is at the heart of our rapid growth. We re obsessed with understanding customer behavior, allowing us to carve out a unique niche in e-commerce for customers in Tier 2/3/4 towns in Bharat. This approach has fueled our incredible growth. Meesho is trusted by nearly 5% of India s households for their shopping needs. As a Senior Director of Product, you ll collaborate with Developers, Product Managers, Designers, Data Scientists, and Engineers. We prioritize a user-first mindset, with a strong bias for action and impact. We don t just obsess over what to build we re dedicated to executing rigorously to create real-world impact. Besides the hard work, we believe in having fun! Whether you re a movie buff or a sports enthusiast, our team is a blend of fun and productivity. If a game of badminton after brainstorming sessions sounds exciting, you re going to love it here! About the Role We re looking for a visionary Senior Director - Product to lead a talented team of Product Managers, Senior Product Managers, and Product Analysts. As a Senior Director, you ll also be a key cross-functional leader, influencing senior stakeholders from Engineering, Design, Category Management, Marketing, Operations, and Finance to bring new products to life. What You Will Do Own complex and high-impact product charters: Lead strategic initiatives that significantly impact Meesho s growth. Define a compelling product vision: Shape the vision and strategy for your organization, influencing cross-functional teams to align with it. Problem discovery and prioritization: Identify critical problems and break them into smaller, solvable components. Use structured thinking to prioritize them effectively. Innovation through technology: Work with cross-functional teams to brainstorm technology-led ideas to solve prioritized problems. Test ideas using MVPs and prototypes. Ensure high product quality: Oversee product quality through rigorous processes like user acceptance testing and dogfooding. Go-to-market strategy: Develop a comprehensive plan with business and marketing stakeholders to ensure the product's success post-launch. Track product performance: Define key product metrics and monitor them, using data to influence decisions and actions that drive results. Build and manage a product roadmap: Maintain a forward-looking product roadmap that addresses key business and customer needs over at least the next three months. Lead and mentor teams: Guide and inspire a direct team of Product Managers and Product Analysts to deliver exceptional results. What You Will Need 14+ years of experience, with at least 10+ years in product management at a tech-led company (preferably consumer internet) Proven experience in building and leading high-performing teams Exceptional problem-solving skills based on first principles thinking Strong technology understanding and familiarity with product management processes like A/B experimentation Experience managing a direct reporting team of Product Managers About Us Welcome to Meesho, a platform that s revolutionizing how businesses in India grow and thrive. From a single idea, Meesho has become the e-commerce destination for the next billion Indian consumers and aims to empower 100 million small businesses to succeed online. We provide sellers with innovative benefits like zero commission and the lowest shipping costs, while providing them access to Meesho s robust customer base, state-of-the-art tech infrastructure, and pan-India logistics. More than 1.75 million sellers rely on us, which has allowed us to make inroads with first-time internet users across India. Our Mission Democratizing Internet Commerce for Everyone Meesho s mission is to enable 100 million small businesses to succeed online. We cater to the underserved and unique customer base in every serviceable pin code across the country. Our continuous innovation and unique business model have made us India s first horizontal e-commerce company. Culture & Total Rewards At Meesho, we are dedicated to creating a dynamic and high-performing workplace. We are committed to hiring exceptional talent and nurturing their growth. Our culture is built around our 11 guiding principles, or Mantras, which influence everything from performance reviews to talent development discussions. What We Offer: Market-leading compensation including both cash and equity-based compensation tailored to the role and experience Holistic wellness support through the MeeCare Program, focusing on physical, mental, financial, and social well-being Comprehensive medical insurance benefits for employees and their families, including wellness initiatives like telehealth services and gym discounts Generous leave policies, parental support benefits, retirement benefits, and learning and development opportunities Personalized gifts, performance recognition, and engagement activities that make work fun and rewarding Additional benefits like salary advance support, relocation assistance, and flexible benefits plans to further enrich your experience

Engineering Manager Data Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, we power millions of orders daily with zero downtime thanks to our cutting-edge data and backend systems. Our engineering culture is built on speed, ownership, and a growth mindset. We embrace failures as learning opportunities and foster a 'Founder s Mindset' across all engineering teams. We're passionate technologists, team players, and storytellers just as comfortable building robust data platforms as we are bonding over books, games, or chai. If you're ready to lead a team building high-impact, real-time data systems that touch millions of users, come join us. About the Role We are seeking an experienced Engineering Manager Data to lead our data engineering initiatives. You ll be responsible for building scalable data platforms, managing distributed systems, and ensuring data accuracy, accessibility, and real-time analytics capabilities. This role combines technical depth, strategic thinking, and team leadership to build next-gen data systems powering Meesho s mission. What You Will Do Design and allocate technical tasks based on Meesho s data engineering standards and architecture. Lead and mentor a team of data engineers; conduct regular performance reviews and provide growth feedback. Oversee development of scalable, distributed data systems across streaming and batch pipelines. Collaborate with Product, Design, and Sales teams to create innovative data-driven products and features. Monitor project progress, drive sprint planning, and report on key metrics using OKRs. Promote engineering best practices, data quality standards, and cloud-native development. What You Will Need Bachelor s or Master s in Computer Science or a related field. 8+ years of overall experience, with 4+ years managing software/data engineering teams. Hands-on expertise in Java, Python, or Go and multithreading. Experience with distributed data systems, including Apache Spark, Kafka, and streaming architectures. Deep understanding of relational and NoSQL databases. Proficient in cloud platforms (preferably AWS) and containerized deployments. Experience in data modeling, pipeline architecture, and data quality frameworks. Familiarity with BI tools like Tableau, Metabase, or Superset. Good to have: Knowledge of Trino, Flink, Presto, Druid, Pinot, and real-time analytics platforms. Strong project and stakeholder management; ability to lead cross-functional teams. About Us Meesho is India s fastest-growing e-commerce platform on a mission to democratize internet commerce for every Indian. With 1.75M+ sellers and millions of active customers, we offer zero commission, the lowest shipping costs, and unparalleled reach across every serviceable pincode in India. We're building Meesho to be Meri Shop for the next billion users empowering small businesses and first-time entrepreneurs to sell and thrive online. Our Culture & Total Rewards Our culture is rooted in impact, innovation, and inclusivity. Guided by 11 core principles or "Mantras", we empower our teams to think big, move fast, and grow constantly. Daily rituals like Reflections and Listen or Die ensure everyone has a voice and a growth path. What We Offer: Competitive Compensation including salary, performance bonuses, and equity. Wellness & Insurance via our MeeCare program, with extensive coverage for employees and families, plus mental health and wellness initiatives. Work-Life Balance with flexible work hours, generous leave policies, and parental support. Learning & Development with courses, mentorship, and career mobility through our Internal Mobility Program. Perks & Benefits including salary advances, relocation support, recreational discounts, and employee gifts. Join us to lead the data transformation at Meesho and help shape the future of commerce for India s next billion users. Apply now to make your mark! Qualification : Bachelors or Masters in Computer Science or a related field.

Engineering Manager Platform Engineering Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, we support 5% of Indian households with high-scale e-commerce solutions and we do it with zero downtime. We value speed over perfection, embrace failures as learning opportunities, and empower teams with a Founder s Mindset. As part of the Platform Engineering team, you ll be building resilient, low-latency, high-throughput systems that serve millions of users daily. We invest in the growth of every engineer through continuous feedback, open communication, and a supportive culture. And yes we know how to party as hard as we code. About the Role We are looking for a skilled Engineering Manager Platform Engineering to lead a team responsible for designing, scaling, and optimizing our core infrastructure. This role involves managing large-scale distributed systems, fostering engineering excellence, and collaborating across teams to drive innovation. You ll ensure technical quality, delivery speed, and scalable architecture for all projects under your ownership. What You Will Do Design and allocate technical tasks while maintaining Meesho s engineering standards. Own execution of platform projects from inception to deployment, ensuring scalability and reliability. Conduct regular 1:1s, drive feedback cycles, and support career growth of engineers. Partner closely with Product and Design teams to develop new platform capabilities. Coach engineers on best practices for architecture, performance, and scalability. Monitor project health, sprint progress, and engineering KPIs. Foster a high-performing team culture with strong engineering ownership. What You Will Need Bachelor s or Master s degree in Computer Science or a related technical field. 8+ years of professional software development experience, including 1+ year in team management. Proven experience building large-scale distributed systems. Strong coding skills in Java, Python, or Go, and multithreading expertise. Deep understanding of messaging systems (Kafka, etc.), transactional and NoSQL databases. Experience working on cloud platforms like GCP or AWS. Exceptional communication, leadership, and stakeholder management skills. Good to have: Exposure to Elasticsearch, data pipelines, or stream processing systems. About Us Meesho is India s leading e-commerce platform built for the next billion users. With 1.75M+ sellers and a customer base spread across every serviceable pin code, we are democratizing internet commerce by enabling small businesses to sell online at zero commission and with the lowest logistics costs in the industry. From affordable products that reflect local demand to a robust pan-India tech infrastructure, Meesho is transforming how India shops and sells online. Our Culture & Total Rewards At Meesho, we believe in creating a culture of impact, inclusion, and innovation. Our values reflected in 11 guiding principles or "Mantras" shape how we work, collaborate, and grow together. Why You ll Love Working Here: Compensation: Competitive salary with equity-based rewards tailored to your experience and impact. Wellness: Extensive health insurance for you and your family through our MeeCare Program, mental wellness support, gym discounts, and more. Flexibility & Leave: Generous time off, parental benefits, and relocation support. Growth & Learning: Continuous learning through workshops, internal mobility, and performance coaching. Culture of Recognition: Personalized gifts, fun rituals, and regular engagement programs celebrating wins big and small. Join us to build the platform powering the future of digital commerce in India. Apply now and be part of a tech-first, people-driven journey at Meesho. Qualification : Bachelors or Masters degree in Computer Science or a related technical field.

Senior Product Manager AI Products | SaaS | CLM | Bangalore Location: Bangalore, India Department: Product Management Reports To: Manager, Product Management Experience Required: 5+ years in Product Management (B2B SaaS, AI, or Document Automation) Industry: SaaS | AI/ML | Contract Lifecycle Management (CLM) About Conga At Conga, we help global businesses simplify complexity and drive revenue growth through powerful Revenue Lifecycle Management solutions. Our platform unifies critical business processes across configuration, execution, fulfillment, and renewal empowering teams with AI-driven insights to make smarter, faster decisions. The Conga Way shapes our culture it s how we hire, collaborate, and innovate. Developed with direct input from our employees, it ensures every voice is heard and every talent is nurtured. Role Overview Senior Product Manager (Discovery AI): We are looking for a Senior Product Manager to lead the development of Discovery AI, Conga s advanced metadata extraction and document analysis engine. You will play a key role in bringing AI-powered solutions to market, working cross-functionally to drive innovation and enhance the way enterprises manage contracts and data. Why This Role Matters: Discovery AI helps businesses unlock hidden insights from unstructured documents, improving compliance, reducing manual processing, and increasing operational efficiency. Your leadership will define how Conga delivers next-generation solutions in document intelligence, AI, and contract metadata extraction transforming the way customers interact with their most critical data. Key Responsibilities: AI-Driven Product Innovation: Define and lead the roadmap for metadata extraction and document intelligence solutions powered by AI/ML. Hands-On Product Execution: Deliver demos, manage implementation rollouts, and work closely with scrum teams to ship features on time and with impact. Customer-Centric Strategy: Gather and prioritize customer feedback to continuously refine Discovery AI features and address real-world use cases. Cross-Functional Leadership: Collaborate with engineering, data science, UX, services, and marketing teams to ensure aligned product delivery. Market & User Research: Conduct in-depth research to identify opportunities for new AI-powered capabilities and competitive differentiation. Analytics & Prioritization: Use data insights and usage metrics to shape roadmap decisions and measure product success. Internal Enablement: Create clear documentation, support training materials, and partner with customer success to handle escalations. Go-to-Market Collaboration: Work with marketing and sales teams to communicate product value and drive adoption. Qualifications: 5+ years of experience in Product Management, ideally in B2B SaaS, AI/ML, or document/data extraction platforms. Proven ability to manage full product lifecycle from concept to launch and iteration. Strong grasp of AI/ML fundamentals and how they apply to business workflows. Experience with Contract Lifecycle Management (CLM) or enterprise legal/document systems is a strong plus. Bachelor s degree in Engineering or related technical field (Master s or MBA is a plus). Strong communication and stakeholder management skills across both technical and business teams. Passionate about solving real-world customer problems using data and intelligent automation. What Will Set You Apart: Deep empathy for the customer journey and a strong desire to build products that deliver measurable impact. Proven leadership in Agile product development environments. Ability to clearly communicate complex technical concepts to non-technical audiences. Enthusiasm for AI-driven transformation and the future of intelligent business systems. Collaborative mindset with the ability to influence without authority across distributed teams. Qualification : Bachelors degree in Engineering or related technical field (Masters or MBA is a plus).

Job Title: Data Scientist Location: Bengaluru Experience: 4+ Years About Linarc: Linarc is revolutionizing the construction industry. As the emerging leader in construction technology, we are redefining how projects are planned, executed, and delivered. Built for general contractors, construction managers, and trade partners, Linarc offers a next-generation platform that delivers unmatched collaboration, automation, and real-time intelligence to construction projects. Our mission is to eliminate inefficiencies, streamline workflows, and drive profitability, empowering teams to deliver projects faster, smarter, and with greater control. Join us in shaping the future of construction tech. If you thrive in a dynamic, fast-growing environment and want to make a significant impact, Linarc is the place for you. This is a full-time position based in Bengaluru. Roles and Responsibilities: Data Analysis & Modeling: Develop and implement machine learning models to address complex business problems. Build predictive models and algorithms to forecast customer behavior, product usage, and business outcomes. Conduct statistical analysis and hypothesis testing to uncover key insights and trends. Data Engineering & Processing: Clean, preprocess, and transform large-scale datasets from multiple sources. Design and optimize data pipelines for both real-time and batch processing. Business Insights & Reporting: Collaborate with business teams to define key performance indicators (KPIs). Develop dashboards and reports to effectively communicate findings and business performance. Present actionable insights and recommendations to stakeholders and leadership teams. Product Improvement: Partner with product managers to integrate data-driven insights into product features. Monitor model performance and continuously improve accuracy and scalability. Run A/B tests to evaluate the impact of product changes and optimize user experience. Research & Development: Stay updated with the latest developments in machine learning, artificial intelligence, and data science. Explore and implement new techniques and tools to drive innovative solutions and improve outcomes. Qualifications: Minimum Experience: 3 years of professional experience in Data Analytics, Data Science, AI, or Machine Learning. Technical Expertise: Deep analytical expertise in applying statistical solutions to business problems. Experience with exploratory data analysis of large datasets using tools like SQL, Hive, Spark, or similar. Proficiency in machine learning and deep learning tools such as Scikit-learn, TensorFlow, PyTorch, and familiarity with techniques like Neural Networks, Gradient Boosting, Logistic Regression, Decision Trees, Random Forests, Support Vector Machines, Clustering, etc. Experience working with visualization tools such as Tableau and Power BI. Business & Innovation: Demonstrated ability to innovate solutions and solve business problems using data science techniques. Desirable Additional Experience: 4+ years of experience in data science or machine learning in a product-focused environment. Experience working with relational or document databases. Proficiency in C, Python, PyTorch, Java, JavaScript, Node.js, React.js, or Vue.js. Strong knowledge of hypothesis testing and regression analysis. Experience in a SaaS product environment. Educational Qualifications: Bachelor s/Master s degree in Computer Science, Data Science, Mathematics, Statistics, or a related field.

Customer Success Manager About the Role: Customer Success Management Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team who helps our customers adopt data-driven marketing at scale. Responsibilities Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response) Analyze data trends and client performance Build and Manage the operations team Provide input for product management and engineering teams Requirements Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company. Experience in stakeholder and client management. Excellent communication, analytical and influencing skills. Ability to build and manage a team of associates Ability to work and succeed in a dynamic, quickly-changing environment. We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply. Experience Minimum of 10 years of relevant experience Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.

Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features. Qualifications: Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable. Preferred Skills: Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements. Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to pr...

Role Overview: We are seeking a Mediation Software Engineer with expertise in Mediation Zone, Oracle DB, and strong Linux and SQL skills. The ideal candidate will have experience designing mediation workflows, developing low-level designs, and working with telecom billing systems and network feeds. Skills Required: Mediation Product: Proficiency in Mediation Zone with knowledge of offline and online mediation processes. Database Knowledge: Experience with Oracle DB. Proficiency in APL/UFDL, Linux, and SQL, with the ability to design templates and patterns. Telecom experience, including familiarity with billing systems and network feeds, is preferable. Roles & Responsibilities: Attend workshops with IT teams to gather and analyze development requirements. Develop low-level designs, update design templates, and maintain operational documentation for mediation services. Design mediation workflows, adhering to standards and defining business logic and data validation rules. Conduct design review walk-throughs with stakeholders. Act as the primary point of contact for the development team on mediation services. Support the testing team by resolving design-related queries, reviewing test plans, and validating test results during various testing phases (UAT, FAT). Create acceptance criteria as part of the requirements documentation to guide developers and testers in creating test cases and validating outputs against business requirements.